Account Service Representative Resume Samples

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AC
A Cummerata
Albertha
Cummerata
3790 Mann Circles
Boston
MA
+1 (555) 661 4499
3790 Mann Circles
Boston
MA
Phone
p +1 (555) 661 4499
Experience Experience
Houston, TX
Account Service Representative
Houston, TX
DuBuque Inc
Houston, TX
Account Service Representative
  • Depending on position, may be sitting or standing 90% of the day
  • Processing of ATP budgets and Upgrade banks, processing and reporting on Waiver & Favor accounts
  • Analyzing and preparing plans to meet the company objectives and address the client’s marketing goals
  • Develop a working relationship with comm opps guaranteeing a timely and precise order process
  • Provide analytic support to the Pricing and Planning department
  • Manage implementation of performance marketing campaigns with brokerage leadership, monitor delivery of weekly reporting to national sales director
  • Provide revenue projections of DR inventory to the VP of Ad Sales and Director of Pricing and planning
Chicago, IL
Regional Account Service Representative
Chicago, IL
Kuhlman, Cole and Leuschke
Chicago, IL
Regional Account Service Representative
  • Provide excellent customer service and cultivate close working relationships with related sales representative
  • Create return authorizations, resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group
  • Respond to customer’s inquiries by e-mail in the time frames established
  • Monitor and maintain established standards for order fulfillment activities
  • Communicate and interact with other departments as necessary to provide excellent customer service
  • Continuing education and training to increase knowledge and take on more advanced responsibilities
  • Learn and maintain up to date knowledge of product sourcing to ensure on time delivery and order fulfillment percentages standards are met or exceeded
present
New York, NY
Account Service Representative Various Shifts
New York, NY
Runte-Bins
present
New York, NY
Account Service Representative Various Shifts
present
  • Process work volumes as measured through established Performance Benchmarks
  • Provide consistent service within SLA/ KPI /Benchmarks established for each department
  • 24/7 working environment. (Depending on Centre)
  • Working in a unique high security premises
  • Employee communication and behaviours support the Client First focus, while demonstrating diversity and ongoing support for team members
  • Exercises due diligence in following operational risk policies, procedures, standards and guidelines
  • Employees understand and accept change as it relates to their role and commitment to client fulfillment
Education Education
Bachelor’s Degree in Quality
Bachelor’s Degree in Quality
Liberty University
Bachelor’s Degree in Quality
Skills Skills
  • Attention to detail and the ability to produce consistent and accurate reports and analyses
  • Ability to handle multiple tasks without losing the necessary attention to detail
  • Strong ability to partner with cross functional teams in a matrixes environment
  • Knowledge of advertising rating and demographic calculations, and internet metrics and research services such as Comscore and Netratings
  • Business Enterprise Knowledge
  • Project Management Knowledge
  • Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)
  • Possess a strong competitive desire to sell
  • Provide timely and informative responses to customer and field sales inquiries in a professional manner
  • Willingness and ability to lift up to 40 lbs. and work in a standing or sitting position 90% of the time, which may vary from shift to shift
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15 Account Service Representative resume templates

1

Account Service Representative Resume Examples & Samples

  • Work in a fast paced production environment in a highly-secured area, preparing cash parcels for dispatch and receipt
  • Understand and accept change as it relates to their role and commitment to client fulfillment
  • Ensures all authorities are adhered to, reviewed and understood
  • Takes personal accountability for high achievement; actively participates in coaching opportunities, and learning opportunities to improve their individual and team contribution
2

Account Service Representative Resume Examples & Samples

  • Identify, pitch, and close new Video ad sales business within West Coast territory
  • Steward campaigns from pre-sale through post sale, including optimizations, wraps up decks, sizzles and renewals
  • Support West Coast Director and Account Executives in all aspects of sales process within territory
  • Prepare pitch materials and present to new sales opportunities to West Coast sales team
  • Maintain excellent client service and administrative aspects of account management for all West Coast accounts
  • Must successfully interface with other Ad Sales divisions and Discovery departments including On-air Advertising Sales, Research, Sales Planning, Commercial Operations, Marketing, etc
3

Account Service Representative Resume Examples & Samples

  • Resolve order and shipment issues and inquiries with external & internal sources
  • Generate transportation documentation and information for processing outbound shipments, shipment history, freight payment and claims
  • Lead and support tasks related to conducting research and analysis of outbound shipments, shipment history, freight payment and claims activities
  • Maintain transportation data files to ensure accurate processing of customer orders through the transportation system
  • Determine appropriate transportation routing needs
  • Serve as point of contact in interfacing with sales representatives and customers using established sales policies and practices to answer inquiries and resolve issues
  • Serve as point of contact for key stakeholders within the organization
  • Research and approve freight bill invoices submitted by carriers and brokers
  • Monitor Electronic Data Interchange (EDI) reports and systems
  • Manage pended or failed orders and shipments not manifested by the transportation system
  • Process manual bills of lading for non-product shipments
  • Expedite shipments with carriers, and validate & research shipment status inquiries
  • Support activities to ensure routing instructions, customer preference files and accessorial charges are up to date
  • Monitor inbound carrier's trailer pool ensuring an adequate level of trailers are maintained for outbound shipments
  • Track, update, revise, generate and distribute various transportation reports, logs, and data
  • Perform trailer finish and release functions involving printing, auditing, and distributing required shipping documents
  • Maintain desk and department logs & files
  • Answer office phones and take messages as needed
  • Sort and distribute daily mail and reports
  • Ensure accurate and timely assignment of shipments as required
  • Process refused, recalled, and reconsigned shipments per procedures providing proper authorizations and notifications to all key stakeholders
  • Research, analyze and provide feedback & recommendations for various types of claims for inbound & outbound shipments
  • File and distribute claims with appropriate parties and provide POS and small package tracers as necessary
  • Maintain detention logs to track and report aged carrier equipment for detention charges
  • Maintain housekeeping standards of the facility
  • Adhere to all company policies, procedures and safety rules
  • Perform other departmental job functions as needed to accommodate changing workload requirements
  • High School diploma of GED
  • Minimum 1 year of transportation (supply chain logistics) or accounting experience
  • Basic math skills with good number correlation abilities
  • Intermediate computer skills to include proficiency with the Microsoft Office Suite
  • Ability to move throughout the facility to deliver forms and paperwork to various departments
  • Ability to move cartons weighing approximately 40 lbs
  • Ability to access and utilize various proprietary and standard desktop computer applications
  • Ability to operate standard office equipment
  • Strong interpersonal skills with the ability to develop effective partnerships with internal and external stakeholders
  • Good time management skills with the ability to manage priorities and projects
  • Excellent telephone communication skills using professional etiquette
  • High degree of professionalism in maintaining confidentiality involving business transactions
  • Ability to complete assignments within required time frames that meet accuracy standards
4

Account Service Representative Resume Examples & Samples

  • Experience working in a position where it was required to handle and count cash
  • Available to work various shifts between the hours of 7:30am - 3:30pm Monday to Friday and on Sundays 8am - 4pm
  • Willingness and ability to lift up to 40 lbs. and work in a standing or sitting position 90% of the time, which may vary from shift to shift
  • Client First Focus
  • Works on specific Bank applications:(i.e. Compass, HSCP, etc)
  • Efficient and accurate data entry abilities
  • Completes fulfillment activities per established policies/procedures/guidelines and benchmarks
5

Account Service Representative Various Shifts Resume Examples & Samples

  • Understand basic products and processes. Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager
  • Process work volumes as measured through established Performance Benchmarks
  • Provide consistent service within SLA/ KPI /Benchmarks established for each department
6

Regional Account Service Representative Resume Examples & Samples

  • Provide excellent customer service and cultivate a close working relationship with a designated client group and to provide a service experience that is memorable and positive to that designated group
  • Provide excellent customer service and cultivate close working relationships with related sales representative
  • Accept, process, and track customer orders through EDI and non-EDI systems
  • Respond to customer’s inquiries by e-mail in the time frames established
  • Maintain accounts to ensure accurate delivery and product distribution
  • Learn and maintain up to date knowledge of product sourcing to ensure on time delivery and order fulfillment percentages standards are met or exceeded
  • Communicate and interact with other departments as necessary to provide excellent customer service
  • Monitor and maintain established standards for order fulfillment activities
  • Create and occasionally present weekly reports tracking the status of clients and reporting on the level of achievement related to the performance standards established
  • Continuing education and training to increase knowledge and take on more advanced responsibilities
  • Create return authorizations, resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group
  • Develop an extensive knowledge of Crocs’ products, product availability, and marketing promotions. Identify opportunities to utilize this knowledge to increase sales
  • Function as a self-motivated team player in a fast paced multi-task environment
  • May be required to perform additional duties, special projects and responsibilities as assigned by management
  • Extensive customer service experience – preferably in a business to business environment
  • Demonstrate excellent written and verbal communication
  • Ability to perform research, demonstrate sound judgment, and resolve problems
  • Capability to work independently, and promote a positive team environment
  • Organizational and time management skills
  • Working knowledge of
7

Account Service Representative Resume Examples & Samples

  • ARRANGE MAKE GOODS FOR PROGRAM CHANGES ON UPFRONT SALES ORDERS
  • PREPARE AND UPDATE STEWARDSHIPS ON UPFRONT SALES ORDERS
  • WORK AS A LIAISON BETWEEN CED AND PRIMETIME SALES
  • MAKE SALES CALLS ON MEDIA DIRECTORS AND MEDIA PLANNERS AT AGENCIES
  • COORDINATE SALES EFFORTS WITH CBS ACCOUNT EXECUTIVES
  • GENERATE A REGULAR FLOW OF CLIENT INFORMATION TO VP’S OF MARKETING AND ACCOUNT EXECUTIVES
  • WORK WITH MARKETING, RESEARCH AND PROMOTION DEPARTMENTS TO DEVELOP TAILORED SALES PRESENTATIONS
  • WORK WITH SALES ANALYSIS AND DEVELOPMENT TO MAINTAIN ACCURATE LNA AND BAR RECORDS FOR THE FOCUS SYSTEM
8

Account Service Representative Resume Examples & Samples

  • ARRANGE MAKE GOODS FOR PROGRAM CHANGES ON UPFRONTSALES ORDERS
  • PREPARE AND UPDATE STEWARDSHIPS ON UPFRONT SALESORDERS
  • MAKE SALES CALLS ON MEDIA DIRECTORS AND MEDIA PLANNERSAT AGENCIES
  • GENERATE A REGULAR FLOW OF CLIENT INFORMATION TO VP’SOF MARKETING AND ACCOUNT EXECUTIVES
  • WORK WITH MARKETING, RESEARCH AND PROMOTIONDEPARTMENTS TO DEVELOP TAILORED SALES PRESENTATIONS
  • WORK WITH SALES ANALYSIS AND DEVELOPMENT TO MAINTAINACCURATE LNA AND BAR RECORDS FOR THE FOCUS SYSTEM
9

Digital Account Service Representative Resume Examples & Samples

  • Monitor, manage, and work with Ad Operations to optimize live media campaigns and provide overall account management, including working with 3rd party systems to track advertiser delivery
  • Assist Account Executives to maximize their time in front of existing and prospective clients
  • Respond to RFPs and develop sales proposals and media plans
  • Prepare and customize all required sales materials, research, and support information
  • Participation in advertiser presentations, negotiations, conference calls and social events
  • Bachelor’s degree is required with 1-2 years experience in digital media buying, planning, and/or sales preferred
  • Must have excellent computer skills, be proficient in Microsoft Excel, PowerPoint, and possess strong data entry skills
10

Account Service Representative Resume Examples & Samples

  • Manage the relationship of the 3rdparty Direct Response vendor. This includes pricing and inventory management
  • Provide revenue projections of DR inventory to the VP of Ad Sales and Director of Pricing and planning
  • Partnering with the Ad Operations team to ensure proper, timely delivery of DR campaigns
  • Provide analytic support to the Pricing and Planning department
  • Be a back-up to the Account Executives
  • Be a mentor to the Sales Planners
  • Opportunity to develop individual client advertiser list
  • Delivering excellent customer service
11

Client Account Service Representative Resume Examples & Samples

  • Takes initiative in evaluating and researching day-to-day issues encountered and evaluates importance and urgency in providing recommendations for resolution
  • Contacts clients as needed to obtain information in order to provide resolution for client requests
  • An interest in investments and/or business
  • The ability to make decisions, establish priorities and concentrate on detailed information
  • Aptitude for problem solving
  • Information Seeking - Driven by underlying curiosity and desire to know more about things, people, or issues. May include pressing for exact information; resolution of discrepancies by asking a series of questions
12

Account Service Representative Various Shifts Resume Examples & Samples

  • Ensures all authorities are reviewed, understood, and adhered to
  • Employee takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution
  • Employee communication and behaviours support the Client First focus, while demonstrating diversity and ongoing support for team members
13

Account Service Representative Resume Examples & Samples

  • Demonstrates understanding of basic products and processes
  • Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager
  • Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI
  • Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience
  • Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment
  • Exercises due diligence in following operational risk policies, procedures,
14

Account Service Representative Resume Examples & Samples

  • Assist Account Executive in sales negotiations, planningand presentations
  • Direct Sales Planner on strategies to effectively buildupfront and scatter proposals
  • Provide clients with updated presentations based oncurrent network television status
  • Research and target advertisers to create strategy to increasebudgets through new business opportunities
  • Oversee and assist Sales Planners on dailyresponsibilities
  • Provide excellent customer service both internally andexternally
  • Providing overall pre and post sales operations support
  • Assistant in the preparation, execution, and follow up ofRequest for Proposal (RFP)
  • Work with client services group to develop customized salespresentation
  • Provide clients with post campaign analysis reports
  • 3-5 yrs media experience preferred
15

Account Service Representative Resume Examples & Samples

  • Prepare and develop sales strategies and proposals
  • Prepare sales presentations for client meetings
  • Work with research to create customized client opportunities and programming highlights
  • Work with Branded Integration Group to develop marketing proposals from inception to air
  • Build and prepare upfront and scatter plans
  • Collect budget, flighting and competitive spending information from clients
  • Participate on sales calls with current and prospective clients across sports and entertainment portfolio
  • Create and update group documents (client overviews, category overviews, etc.)
16

Account Service Representative Resume Examples & Samples

  • Bachelor’s degree is required
  • Must have a minimum of 2-3 years experience in sales marketing, entertainment/media marketing or advertising
  • A demonstrated ability to manage marketing strategies from inception to completion is necessary
  • Must have a strong understanding of the network television sales industry
  • Excellentoral and written communication skills are required, with strong negotiating skills and the ability to build and maintain relationships
  • Excellent organizational, project coordination and problem solving skills are required with the demonstrated ability to help create attractive, custom sales pieces
  • Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint and Outlook is necessary
  • Knowledge of graphics terminology and software is a plus
  • A demonstrated ability to multitask and work effectively under daily time constraints in a high pressure environment is essential
17

Account Service Representative Resume Examples & Samples

  • Well-organized and time managed
  • Fostering teamwork between both networks
  • Ability to handle multiple tasks without losing the necessary attention to detail
  • Strong written, math and oral communication skills
  • Knowledge of advertising rating and demographic calculations, and internet metrics and research services such as Comscore and Netratings
  • Create seamless “workarounds” when the operational process needs tweaking
  • College degree in Communications, Marketing, Economics or Business Administration with a minimum 4+ years of prior agency/media experience
  • Broad exposure to Windows-based software, spreadsheets, word processing, PowerPoint etc
  • Prior negotiation and presentation experience required
18

Account Service Representative Resume Examples & Samples

  • Analyzing and preparing plans to meet the company objectives and address the client’s marketing goals
  • Must possess the ability to learn internal computer planning programs
  • Develop and maintain strong client relationships
  • Develop and build client focused presentations
  • Prepare letters of agreement, post letters and client communications
  • Work closely with research and marketing on client strategies and developing customized, value add proposals on a client by client basis
  • Prior cable network experience
  • Excellent organizational skills are a “must”
  • Media math skills are required
  • Technical Skills: Highly proficient computer skills required including excellent working knowledge of Excel, Word, PowerPoint and Keynote
19

Account Service Representative Resume Examples & Samples

  • Manage $10+ million direct response list
  • Negotiate rates, manage and maintain schedules for 20+ Central US and West Coast Direct Response agencies
  • Prospect new business and entertain clients
  • Manage all aspects of advertising schedules from proposal to payment
  • Build media plans and schedule units based on available inventory
  • Resolve traffic and contract discrepancies
  • Manage liability and book recap units as needed
  • Process and analyze post buy analyses
  • Assist multiple departments including Sales, Research, Traffic and Accounting to provide timely and accurate information for internal and external use
  • Fill inventory and clear oversells to meet integration deadlines
  • Build and maintain quality relationships with media agencies
  • Support SVP while out of office
  • Prepare client background research as needed
  • Assist with digital ad sales and integrated marketing initiatives
  • Administrative tasks such as; expense reports for self and SVP, ordering office supplies, code and process office bills, filing, managing tech issues as necessary and handling any mailings
  • Ad hoc duties and projects as they arise
  • Independently-motivated requiring minimal supervision
  • Proficiency in MOS, particularly Excel
  • 2+ years media sales planning experience
20

Account Service Representative Resume Examples & Samples

  • Arrange make goods for program changes on upfront sales orders
  • Prepare and update stewardships on upfront sales orders
  • Liaise between the Entertainment division and Primetime Sales
  • Make sales calls to Media Directors and Media Planners at Agencies
  • Coordinate sales efforts with CBS’ Account Executives
  • Generate a regular flow of client information to VP’s of Marketing and Account Executives
  • Work with marketing, research and promotion departments to develop tailored sales presentations
  • Two plus years of ad sales planning experience, preferably broadcast or cable
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Must have the ability to focus and navigate through the ever changing demands of a fast-paced work environment
  • Must be extremely organized, detailed and accurate with exceptional foresight
  • Possess excellent communication (written and verbal) skills
21

Account Service Representative Resume Examples & Samples

  • Become an expert with our proprietary CRM that will be used to assist all customers
  • Handle all inbound inquiries via telephone, email, and chat, as well as makes outbound sales calls to existing customers
  • Achieve call quality metrics for abandon rate, efficiency, and call answer time
  • Meet personal metrics for call quality and sales
  • Assist clients with managing property listings
  • Provide support between the customer and partner brokers
  • Provide technical support and assistance with navigating website (i.e. uploading photos, passwords, etc)
  • Monitor and block or approve suspected spam and solicitation email
  • Capitalize on opportunities to upgrade or add features to current customers’ listings
  • Manage email baskets/folders
  • Associates Degree or combination of education and work experience
  • Courteous and professional
  • Sales acumen – consultative selling, needs-based selling
  • Real estate sales experience, licensing a plus
22

Account Service Representative Resume Examples & Samples

  • Build strong relationships with key accounts and field representatives
  • Be the main point of contact between the company, healthcare professionals and patients
  • Follow up on various leads via phone or email
  • Manage local relationships with patients and healthcare teams
  • Act as first point of contact for the company by answering phones and greeting customers
  • Assist with local marketing projects and work directly with regional sales team
23

Account Service Representative Resume Examples & Samples

  • ·Respondto customer questions, resolve issues within scope of responsibility, utilizethe dispute management system to log and distribute service or other relatedissues that are causing payment to be withheld, and cannot be resolved inAccount Services
  • ·Answergeneral billing related questions, resolve billing issues, assist and directcustomer to appropriate area within ADT if issue is not within the scope ofaccount services
  • ·Meetpre-determined departmental standards for productivity and quality measures
  • ·Initiateoutbound calls to correct credit card payment errors, determine appropriateaccount number to post unidentified payments, Update account information,determine if service issues have been addressed
  • ·Participateon internal quality/continuous improvement teams on a rotational basis
  • ·Interfacewith SSO on billing service related issues
  • ·Otherduties as assigned
24

Account Service Representative Resume Examples & Samples

  • Bachelor's degree preferred and/or 1-2 years of related experience
  • Strong written and verbal communication skills required
  • Effective presentation & influencing skills
  • Demonstrated project management skills: Planning/organizational/prioritization skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work Capacity to perform under deadline pressure and handle multiple projects simultaneously
  • Advanced computer skills required such as Microsoft Excel, Word and PowerPoint
  • Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred
25

Account Service Representative Resume Examples & Samples

  • Direct, coordinate, and process all sales orders throughout the entire process; analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance, and dates in order to reduce vendor chargeback's; execute order changes, track product delivery, order fill rates, and resolve routing issues; track shipping and delivery activities; and run, analyze, and interpret order management reports
  • Ensure compliance with company policies and processes
  • 2 years experience in Customer Service/Account Services, Distribution, and/or Sales
  • Must have demonstrated experience in Word, Excel, and sales reporting tools
  • Able to quickly understand new information and situations
  • Possess strong organizational skills and ability to prioritize a varied workload
  • Experience with SAP is preferred
  • Relocation assistance not available
26

Account Service Representative Resume Examples & Samples

  • Able to type at least 35 wpm
  • Intermediate knowledge of computer applications
  • Technical Aptitude; problem solving skills
27

Account Service Representative Resume Examples & Samples

  • Support AE and Sales Specialist teams to Manage a geographical sales area and travel to the various client sites to maintain and enhance long term client relationships
  • Have direct accountability for enhancing client satisfaction and loyalty, through optimization of retention results
  • Lead adhoc projects / initiatives that bring about change and/or improve the business - all in an effort to improve churn while managing costs
  • Prepare and present PowerPoint presentations to various audiences to influence the loyalty and retention
  • Partner with cross functional teams to process orders, deliver hardware, porting hardware to clients and conduct hardware training as required
  • Support Account reviews, billing issue resolutions, device issue resolutions
  • Partner with Service specialist and AE/Sales Specialist teams to set up service level expectations of new client accounts
  • Proactively participate in supporting the AE/Sales Specialists in up-selling and raising awareness of various Bell products and services to high share clients
  • Demonstrated 3- 5 years experience in account management or client relationship management
  • Possess an insatiable desire to service the client and act as a business consultant or solution provider
  • Experienced in resolving client issues
  • Demonstrated ability to be resourceful
  • Strong ability to partner with cross functional teams in a matrixes environment
  • Possess a strong competitive desire to sell
  • Be a positive, organized and motivated individual
  • Skilled in Excel and Power Point
  • Communication (Applied)
  • Desktop Tools
  • Organization and Time Management
  • Analytical Thinking and Problem Solving
  • Project Management Knowledge
  • Industry and Technical Competencies
  • Bell Leadership
  • Business Enterprise Knowledge
  • Business Process Knowledge
  • Consulting
  • Financial Acumen
28

Account Service Representative Resume Examples & Samples

  • Respond to customer questions,resolve issues within scope of responsibility, utilize the dispute managementsystem to log and dispute service or other related issues that causing paymentto be withheld, and cannot be resolved in Account Services
  • Answer general billing relatedquestions, resolve billing issues, assist and direct customer to appropriatearea within ADT if the issue is not within the scope of account services
  • Meet pre-determined departmentalstandard for productivity & quality measures
  • Initiate outbound calls to correctcredit card payment errors, determine appropriate account number to postunidentified payments, update account information and determine if serviceissues have been addressed
  • Participate on internal quality/continuous improvement teams on a rotational basis
  • Interface with SSO on billingservice related issues
29

Account Service Representative Resume Examples & Samples

  • Inform advertisers of schedule changes and negotiate make-good packages
  • Accommodate, to the best of our abilities, client move requests, and special circumstances
  • Collect budget, fighting and competitive spending information from clients
  • Prepare and execute quarterly options
  • Alert advertisers of upcoming option dates, and extract necessary information
  • Present creative scenarios to reduce budget cuts
  • Work with assistants to help delegate responsibilities
  • 2-3 years experience in sales marketing, entertainment/media marketing or advertising
  • Good oral and written communication skills are required
  • Strong negotiating skills and the ability to build and maintain relationships is necessary
  • Good quantitative and analytical skills are necessary
  • Organizational and project coordination skills are needed
  • Demonstrated problem solving skills required
30

Account Service Representative Resume Examples & Samples

  • Arrange stewardship packages for Upfront and Scatter business
  • Prepare and Update Stewardship reports for the sale and finance department
  • Coordinate Sales Efforts with CBS Sports Network Account Executives
  • Provide clients with updated presentations based on current television status
  • Request research for target advertisers to create strategy to increase budgets though new business opportunities
  • Track and monitor joint sales revenue
  • Assist Sales Planners on daily responsibilities
  • Provide excellent customer service both internally and externally
  • Manage and Maximize revenue through our direct response vendor
  • Highly skilled in PowerPoint development (able to build slides and story line)
  • Fluent in Excel and analyzing data
  • Strong organization skill and detail oriented
  • Media Planning experience
  • Media Math proficiency
  • Interest in sales and branding
31

Account Service Representative Resume Examples & Samples

  • Provide PNR-related, pre-travel and post-travel assistance to key Corporate and Agency customers, received directly from the corporate or agency
  • Offer innovative/creative solutions that create win/win situations for both the customer and United
  • Tasks include but are not limited to fare related inquiries, waiver & favor requests, issue group deposit, debit memo or refund escalations and customer relations escalations
  • Coordinate with other United divisions (i.e. call center, airport, refund, customer care, pricing, etc) to mediate and resolve customer issues within timely manner
  • Provide timely and informative responses to customer and field sales inquiries in a professional manner
  • Successfully track and report at a rate of 100% waivers/favors/traveler services and provide monthly reporting on accounts’ use of waivers/favors, service fund usages and SME etc
  • Additional services include backroom ticketing fulfillment, supporting to Inside Sales Representative, the oversight of group reservation handling and joint sales call/training to TMC/travel agency
  • At least 3 or more years Airline Reservation/Ticketing or Ticketing Agency experience required
  • Proficient in Reservations, Ticketing and GDS/CRS system
  • Strong team player skills required
  • Strong communication and problem solving skills with the ability to develop new and better approaches to challenges
  • Fluent oral and written communication skills in both English and Mandarian
32

Account Service Representative Resume Examples & Samples

  • Provide PNR-related, pre-travel and post-travel assistance to key Corporate and Agency customers, received directly from the corporation or agency or escalated from Reservations, and offer innovative/creative solutions that create win/win situations for both the customer and United. Tasks include but are not limited to fare related inquiries, upgrade requests, waiver & favor requests, debit memo or refund escalations, customer relations escalations
  • Coordinate with other United divisions (i.e. baggage, reservations, airport, customer relations, pricing, etc) to mediate and resolve customer issues within timely manner. Provide timely and informative responses to customer and field sales inquiries in a professional manner
  • Successfully track and report at a rate of 100% waivers/favors/traveler services and provide monthly reporting on accounts’ use of waivers/favors, budget call volume, upgrade usage, etc
  • Processing of ATP budgets and Upgrade banks, processing and reporting on Waiver & Favor accounts
  • Additional services include backroom ticketing fulfillment, refunds, customer problem resolution, daily email correspondence with TMCs and corporate customers
  • You will also support the Shanghai call centre operations by responding to queries relating to United Sales and Services including technical Fastres/Shares inquiries, web support, Company’s procedures/policies and the oversight of Group Reservation handling
  • Bachelor’s degree or at least 3 years equivalent work experience
  • Strong team player skills
  • Strong communication, presentation and relationship building skills
  • Strong problem solving skills with the ability to develop new and better approaches to challenges
  • Proficient in Reservations, Ticketing, Mileage Plus service work
  • Sales and Reservation technology (MS Office, Sales Insight, CRS)
  • Fluent oral and written communication skills in both English &
  • At least 3 or more years airline experience in the area of sales, marketing or revenue management to/from Asia and North America point of sale
  • Able to live and work in Guangzhou without sponsorship
33

Account Service Representative Resume Examples & Samples

  • Partner with VP, General Manager and Account Executives on all facets of client relations including proposal completion, media plans, customer service, and revenue objectives
  • Manage and complete RFP’s in a timely manner
  • Regular internal follow-up on proposals
  • Select OUTFRONT Media assets to amplify clients’ campaigns, products and brand stories
  • Provide outstanding customer service through product knowledge, industry news and market expertise
  • Master inventory knowledge of the New York DMA
  • Showcase New York inventory and aspects of various New York locals. Participate in market rides
  • Develop and foster Account Executive relationships to drive new business, renewals, and up-sells to the client
  • Resolve client inquires by involving appropriate resources
  • Prepare PowerPoint presentations and analyzes to supplement media plans and proposals
  • Prepare periodic market and sales reports
  • Establish strong working relationships Account Executives, sales team and clients
  • Work collaboratively with multiple departments (e.g., account, charting, creative and research teams) to achieve objectives and optimize revenue through strategic and creative means
  • Continually strive for improvement on the sales and operations processes
  • Bachelor’s Degree preferred. Course of study in Marketing, Digital Marketing, Communications or similar a plus
  • Active driver’s license a must
  • Proficient with Microsoft PowerPoint, Word and Excel
  • Strong analytic capabilities
  • Self-motivated with 2-4 years of related work experience
  • Goal-oriented with excellent oral and written communication skills
  • Detail oriented and enthusiastic about the media and OOH industries
  • Knowledge of OOH advertising or previous experience in the advertising industry a plus
  • Self-starter eager to work in a high pressure, fast-paced environment and enjoys challenges
34

Intermediate Account Service Representative Resume Examples & Samples

  • Support assigned book of business for complex accounts in a customer-focused, effective and efficient manner
  • Responsible and accountable for the day-to-day service relationship with the employer and broker-consultant
  • Serves as a liaison between external customers and internal work teams and operational processes
  • Responds to customer concerns and issues, identifies root cause and serves as a liaison with Blue Shield for client needs. Organizes and follows up with internal functional areas to ensure resolution of claims and service problems
  • Working with the Account Manager, coordinates open enrollment events, administration meetings and health fairs
  • Working with the Account Manager, conduct administrative meetings with external customers, documenting meeting discussion and outcomes and tracking next steps
  • Makes service calls and follows up with groups, brokers or agents as appropriate
  • Develops special handling procedures for groups or accounts with unique service requirements
  • Externally facing position that develops and maintains deep and long lasting relationships with the employer groups
  • Proactively promotes Blue Shield programs to employers in order to strengthen relationship and contribute to high retention including but not limited to website training, disease management programs, etc
  • Supports Account Manager in driving in group growth and new sales opportunities
  • Trains clients on specific billing, claims and service processes and procedures
35

Senior Account Service Representative Resume Examples & Samples

  • Provide premium customer service through professional, timely, and accurate communication. Answer in-coming emails and calls from retailers, sales representatives, and internal partners; drive these relationships through constant communication maintaining a proactive approach
  • Drive resolution of account issues through problem solving, escalation, and collaboration with internal and external stakeholders. Ensure proactive relationship management by regular contact and follow up on supply chain challenges
  • Track and maintain orders ensuring accurate and timely delivery of products to accounts. Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution
  • Learn and maintain a thorough working knowledge of Nike products, policies, procedures, order processing systems, and applicable programs by attending and providing product presentations, reading appropriate literature, keeping current on product updates, and daily contact with accounts, sales representatives, and various NIKE departments
  • Participate in, and potentially lead, projects related to specific account bases and provide process improvements that have the greatest impact on business
  • 2 years’ experience in Customer Service/Account Services, Distribution, and/or Sales
  • Excellent oral and written communication skills. Strong ability to communicate with people on different levels inside and outside of the organization
  • PC and Windows based software working knowledge required
  • Can build rapport and business partnerships
  • Ability to adapt to and embrace change
  • Demonstrated initiative and ability to work independently
  • Capable of making sound business decisions
  • Problem solving/resolution oriented skills
36

Account Service Representative Resume Examples & Samples

  • Working with research to create customized client opportunities and programming highlights
  • Work with the Branded Integration team to develop marketing proposals from inception to air
  • Build and prepare upfront and scatter plans for FNG’s portfolio of networks
  • Go on sales calls with current and prospective clients across sports and entertainment portfolio
  • Creating and updating group documents (client overviews, category overviews, etc.)
  • A minimum of 2-3 years experience in sales marketing, entertainment/media marketing or advertising is required
  • Excellent oral and written communication skills are required, as are strong negotiating skills and the ability to build and maintain relationships both internally and externally
  • Must have good organizational and project coordination skills, with the ability to help create attractive, custom sales pieces
  • Should have demonstrated problem solving skills
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook is necessary
37

Account Service Representative Resume Examples & Samples

  • Manage open items lists, project plans and account management plans as directed by the director of account management and/or national sales director
  • Manage employer solution clients ensuring data is shared and delivered in the appropriate manner and necessary timeframes
  • Provide trouble shooting when needed with client process issues
  • Prepare updates for internal and external use on progress
  • If needed to complete work item, interact with various areas of the company responsible for deliverables and manage work completion against expectations and committed timeframes
  • Prepare weekly, monthly and quarterly reports for clients allowing time for the directors to complete management summary
  • Identify work at risk of meeting committed deadlines and work with VP’s/directors on needed action plans to get back on track
  • Monitor operational reports against SLA’s, performance guarantees and contract requirements identifying concerns and work with director on action plans to put back on track
  • Assist in preparing client reports, presentations, and correspondence
  • Work with finance in preparation of monthly client billings
  • Serve as point of contact for clients when director is unavailable or out of office
  • Manage implementation of performance marketing campaigns with brokerage leadership, monitor delivery of weekly reporting to national sales director
  • Knowledge of Medicare, health insurance and call centers operations
  • Experience in a client service role
38

Major Account Service Representative Resume Examples & Samples

  • Proven record of punctual work attendance
  • Basic Math reasoning skills
  • Excellent driving record
  • Proficiency with English [Spoken and Written] (U.S – Canada, exclusive of Québec)
  • Lifting Ability: up to 100 pounds: Push/Pull Ability; up to 300 pounds assisted
  • Capability to work in a fast paced work environment
  • Capability to work with people and teams in a collaborative and supportive manner strongly desired
  • Two years industrial laundry experience or route service experience