Outreach Specialist Resume Samples

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V Zulauf

Vance

Zulauf

2297 Daniel Loop

Los Angeles

+1 (555) 862 7939

2297 Daniel Loop

Los Angeles

Phone

p +1 (555) 862 7939

Experience Experience

Philadelphia, PA

Outreach Specialist

Philadelphia, PA

Volkman-Kovacek

Philadelphia, PA

Outreach Specialist

Assist in bridging customers to assistance programs outside of CPS Energy, such as CoSA and other agency offerings
Recommends new improvements in efficiency of department and services performed
Assist in the development and implementation of project plans and materials in accordance to overall outreach campaigns and goals
Provide documentation and report all activities related to process improvement and quality concerns
Assist in development of Congressional Annual Report
Work with the Department of Fish and Game communications personnel and web development staff to coordinate public outreach and marketing
Developments of JT&E brochures

Boston, MA

Marketing Outreach Specialist

Boston, MA

Shanahan-Lowe

Boston, MA

Marketing Outreach Specialist

Set own work schedule and Event Development strategies to attract and retain Membership market share in targeted markets
Develop exceptional relationships with community-based partners, advocacies, Providers, and Agency partners
Analyze and collect Marketing, Health, and Community-related data in order to develop Market strategies and provide recommendations to Health Plan leadership
Develop exceptional relationships with community - based partners, advocacies, Providers, and Agency partners
Analyze and collect Marketing, Health, and Community - related data in order to develop Market strategies and provide recommendations to Health Plan leadership
Educate and assist current and potential Members regarding the UHCCP program (i.e. presentations, one - on - one conversations)
Execute Marketing plan

present

Houston, TX

International Outreach Specialist

Houston, TX

Hills, Huels and Ward

present

Houston, TX

International Outreach Specialist

present

Assist Manager with assigned budgets while utilizing expense controls and seeking opportunities for Gift in Kind and discounts
Work directly with the wounded and their family members to assist with the recovery and transition process
Manage the American Red Cross (ARC) relationship in Germany and coordinate in partnership with ARC personnel in Germany to provide programming and support for alumni, family support members, and military medical personnel and commands as set forth in the WWP-ARC Grant Agreement
Manage and build partnerships with medical support personnel at Landstuhl Regional Medical Center (LRMC), European Regional Medical Command (ERMC), and other foreign locations as may be necessary
Actively plan, coordinate, recruit and execute opportunities for networking, camaraderie building, and family bonding for WWP Alumni and their family members
Assist Manager and Directors with developing long- and short-term plans for WWP outreach engagement programming and military command resiliency events and support consistent with the WWP mission
Assist Manager and WWP teammate(s) in overseeing logistics and inventory of comfort items and Transitional Care Packs

Education Education

Bachelor’s Degree in Healthcare Related Field Preferred

University of Virginia

Bachelor’s Degree in Healthcare Related Field Preferred

Skills Skills

Knowledge of and ability to follow agency policies and procedures
Knowledge and ability to understand department policies and procedures
3+ years of job-related experience providing Medical, Mental Health or Substance Abuse-focused services to individuals with chronic medical conditions and/or severe and persistent mental illness
Highly organized and detail-oriented
Strong attention to detail
Excellent verbal, written and interpersonal communication skills
Strong analytical, organizational, problem-solving, and decision making skills with experience juggling multiple priorities and tight deadlines
Polished and professional demeanor
Strong customer service mentality
Ability to multitask

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15 Outreach Specialist resume templates

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Outreach Specialist Resume Examples & Samples

Bachelor's degree in social work or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation and one (1) year of case management or related experience, OR an equivalent combination of related education and experience
Knowledge of and ability to follow agency policies and procedures
Knowledge and ability to understand department policies and procedures
Ability to be patient and sensitive to individuals with disabilities
Willing to make client home visits, as necessary
Highly organized and detail-oriented
Excellent verbal, written and interpersonal communication skills
Must be computer literate with a working knowledge of MS Word and MS Excel

Medicare Outreach Specialist Resume Examples & Samples

Proficiency in all Microsoft Office applications, including Word and Excel
Strong Excel knowledge and experience is required for this role
Excellent communication skills, both verbal and written
Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

Clinical Outreach Specialist Resume Examples & Samples

A minimum of two years experience in clinical program development is required
Experience in physician referral development or product and services sales to physicians strongly preferred
Familiarity with cancer care preferred but not required
Knowledge of the principles and practices in regional and network development, planning and implementation of clinical programs preferred
Demonstrated analytical abilities
The ability to interact effectively and respectfully with internal and external customers. Must have the ability to demonstrate sound judgment and to problem solve
Ability to identify business opportunities and direct programs based upon research findings
Exceptional ability to communicate and work with a variety of professionals including physicians, physician chairs, researchers, managers, administrators and external publics
Strong time management skills required

Medicaid Pediatric Outreach Specialist Day Shift Miramar Resume Examples & Samples

Proficiency in Microsoft Office applications, including Outlook, Word and Excel
Strong data entry skills
Associate’s or Bachelor’s Degree in Business, Finance or a related field
Clinical experience preferred
Familiarity with medical terminology and/or ICD-9 codes

Outreach Specialist, Contact Center Resume Examples & Samples

Researches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete and timely. Resolves more difficult and non-routine problems, taking the necessary action to satisfy customers and internal departments
Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position as set by management. Prepares ad hoc and monthly reports regarding complaint and social media volume
Manages TCF’s social media presence by moderating the company’s social media accounts. Follows corporate guidelines regarding social media response; furthers TCF’s brand through professional communication in all channels
Demonstrated ability to successfully handle complex calls/work requests
Demonstrated leadership skills providing support and work direction to others

Residential Energy Efficiency Marketing & Outreach Specialist Resume Examples & Samples

Conduct outreach to utilities and be able to explain the ENERGY STAR Program details
Deliver sales training to individual builders, and other outreach activities
Support marketing efforts to program stakeholders, and as necessary help create marketing strategies and materials
Review technical inquiries and provide recommendations to EPA on program revisions
Coordinate with builders and Home Energy Raters to provide sales training and marketing tools that effectively communicate benefits of EPA’s voluntary home-labeling programs
Develop recommendations for EPA program expansion with regard to low-emission materials, new IAQ technologies, and innovative HVAC design approaches
Assist EPA in outreach and growth in the multifamily and affordable housing sectors
Bachelor’s degree in marketing, building science or other field
4-7 years of related residential sector work experience
Green building experience or certifications are a plus (HERS Rater training, LEED, BPI, etc.)
Team player with the ability to work in a fast paced environment
Able to work independently with minimum supervision and take ownership of tasks
Ability to work in large, complex, matrix organizations
Proficiency in MS Office Applications (Word, Outlook, Excel, PowerPoint) and ability to learn EPA energy efficiency database

Energy Efficiency Outreach Specialist Resume Examples & Samples

Support the implementation of energy efficiency programs though outreach and education activities for residential and commercial & industrial customers
Support the Program Management and Field teams regarding strategic outreach efforts
Bachelor's degree in environmental sciences, marketing, communications or related field
Strong MS Office skills, especially MS Excel and MS Word
Understanding of energy efficiency programs, including experience working on energy and/or energy efficiency efforts
3+ years’ experience working in a public relations agency or consulting environment
Self-starter, who is able to work independently

Home Preservation Customer Outreach Specialist Resume Examples & Samples

5+ years’ experience in delinquent loan collection activities, with an emphasis in Mortgage lending preferred
Knowledge of the bank's Mortgage Servicing, Construction, Home Lending department policies, procedures, and functions
Knowledge of credit collection laws, CFPB regulations, investor requirements, and the servicing of government guaranteed or purchased loans
Knowledge of collection, foreclosure, repossession, probate and bankruptcy processes and regulatory compliance
Ability to define problems, collect data, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Possesses strong computer skills related to creating spreadsheets and word processing documents. Working knowledge of Loan Accounting Systems and Black Knight MSP Servicing Platform
Possesses excellent written, verbal, negotiation, problem solving, time management, analytical and organizational skills
Requires specialized experience, reading, writing and basic arithmetic skills, knowledge of administrative or department procedures, practices and policies
Ability to use office software (i.e., word processing, spreadsheets, etc.) and equipment
Completion of high school, vocational training, or equivalent
LI-DNP

Energy Efficiency Outreach Specialist Resume Examples & Samples

Experience working in the commercial building sector, particularly the retail and/or food service sector, or for an energy efficiency vendor/service provider serving the commercial building sector
Experience with ENERGY STAR, LEED, and other program platforms
Familiarity with the development/delivery of public-private voluntary partnership programs

Outreach Specialist Resume Examples & Samples

Strong time management and ability to work independently
Strong communication skills
Bi-lingual - English/Spanish
Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10Mx1M
Healthcare experience strongly preferred
Familiarity with medical terminology and/or ICD-10 codes

Public Outreach Specialist Resume Examples & Samples

Sales experience is required - Outside and media sales experience are preferred
The successful candidates must possess exceptional communication, presentation, and negotiations skills
Deadline management is critical
They must be self-motivated, goal driven and creative, with the ability to multi-task in a fast paced environment

Outreach Specialist Resume Examples & Samples

5+ years inside and outside sales and/or lead generation
Under guidance from the Director of Operations, implement client recruitment activities for a wide variety of clinic programs, ensuring proper recruitment parameters for each program such as client age, income, funding, presenting problems, and more
Achieve daily/weekly/monthly goals for client recruitment for each specific program
Serve as the main point of contact for program liaisons at partner sites. Provide customer service and contract fulfillment duties for each contract, ensuring that needs are met and programs are running smoothly. Communicate fully and effectively to supervisor and clinic staff related to program status, needs, and improvement opportunities
Represent USC Telehealth internally and externally in a highly effective and professional manner through dress, speech, and job performance, especially as a field liaison with business partners
Participate in the planning and execution of program success strategies for reaching patient recruitment and retention goals, fulfillment of contracts and service agreement requirements
50% local travel using personal vehicle to visit business partner sites. Mileage and minor expenses will be reimbursed through university accounting system/processes
Present highly professional and motivational business presentations that result in new business agreements, increased business opportunities, expanded client services, etc
Proactively initiate ideas for program improvements, partner satisfaction, and improving client recruitment activities and communications
Compile daily/weekly metrics reports as needed related to client recruitment and program performance
Build and maintain Salesforce CRM database related to recruitment activities
Attend industry-related events as a participant or to represent USC Telehealth for business opportunities
Other duties/projects as assigned by the Director of Operations
Five or more years of experience in sales and/or marketing with quantitative performance goals related to recruitment, lead generation, sign-ups, etc
Dynamic personality able to emote the proper message and positioning to the corresponding audience such as caring toward patients, highly professional toward potential partners, collaborative with staff
Outstanding communication skills whether one on one or presenting to large professional groups. Keen ability to listen to customer need and concerns and overcome objections
Excellent supervisory references related to quantitative performance
Completely fluent in written and spoken English. Bilingual Spanish a plus
Intermediate to advanced computer skills and typing speed of 40 wpm or more
Familiarity with healthcare or mental health fields a plus

Public Outreach Specialist Resume Examples & Samples

Relationship development at the government level
Advertising agency relationship experience for RFP response partnerships
Working knowledge of all CBS assets,
Proven project management skills and detailed documentation
The ability to uncover new revenues, cold call and be a “detective” to find the funding is a must for success
Expectations of the candidate will be to grow revenues in the department and assist in management and execution of all campaign elements along with the Government Execution Team
These individuals are also held accountable for achieving contract award goals, revenue goals, successful campaign execution, invoicing and collections on the accounts contracted and billed, with similar requirements and expectations as an Account Executive within CBS Radio when it comes to media campaign management and oversight

Senior Public Outreach Specialist Resume Examples & Samples

Experience in operations
APCO-American of Public-Safety Communications Officials Public Safety Communications certification
POST-Peace Officer Standards and Training Public Safety Dispatcher certification, California
Competency in relating openly and comfortably with diverse groups of people
Knowledge of relevant federal, state, and local environmental regulations and laws - for example land acquisitions, endangered and protected
Develops and tracks metrics that provide data for process measurement, business operations or risk assessment and may present findings to

Outreach Specialist Resume Examples & Samples

Excellent writing and interpersonal communication skills and experience in handling multiple tasks in an organized and efficient manner
Experience in sales (non-commissioned) is a plus
Good public speaking skills are needed for this position

Sustainability Outreach Specialist Resume Examples & Samples

Help to lead change in the culture of Mason to be more sustainable through education, outreach and engagement throughout Mason’s campuses and nearby communities—this includes the daily operational management and marketing of key outreach and engagement programs such as the Green Patriot programs, Green Office and signature sustainability events
Contributes to Mason’s strategic goal of delivering a transformative signature learning experience by engaging students, faculty and staff to improve Mason’s operations
Develop and implement outreach campaigns that build awareness and encourage behavioral change across all of the campuses
Assist in the development of the strategic direction of these key signature programs to achieve Mason’s overall sustainability goals
Take the lead in outreach for general Office of Sustainability programs such as class presentations and will work with other sustainability advocates in departments across campus to coordinate efforts
Create marketing and educational materials, use social media channels, maintain website content, plan and manage events, and conduct training and educational presentations; and
Provide support to the Office of Sustainability in a general manner as needed
Bachelor’s degree in marketing, communications, or a related topic (or have an equivalent combination of education and experience)
Basic understanding (either through coursework or practical work experience, or both) of the range and diversity of sustainability topics in higher education
Candidate should be able to show examples of marketing and/or educational materials developed on their own that relate to environmental topics, and ideally be able to show the impact of those materials on the sustainability of the organization; and
Demonstrated passion for encouraging sustainability within an organization through outreach, engagement and training
LEED Certification is highly desired

Outreach Specialist Resume Examples & Samples

Requires HS Diploma; 1 year of customer service experience, understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs; or any combination of education and experience that would provide an equivalent background
Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations, ability to work professionally with the company's associates, community-based organizations, providers and plan members
Bilingual in Chinese preferred

Marketing Outreach Specialist Resume Examples & Samples

1 year of customer service experience, understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs; or any combination of education and experience that would provide an equivalent background
Ability to travel required (day trips within driving distance around the northern panhandle of West Virginia)
Strong computer skills (MS Word, Excel, Outlook) preferred

Marketing Outreach Specialist Resume Examples & Samples

Compliantly markets Medicare/Medicaid products to all interested eligible candidates
Identifies target organizations based on population served
Contacts facilities in service areas to arrange meetings, ensuring all locations meet CMS requirements
Provides ongoing assistance to Medicare/Medicaid members, as necessary, answering questions and/or directing inquiries to Customer Service
Ensures all member issues are documented and communicated clearly for issue resolution
Thoroughly and accurately documents all program activities regarding the effectiveness of the programs
Participates in strategy meetings as necessary and make recommendations regarding WellCare and Harmony projects
Coordinates with Member Services and enrollment Departments regarding member issues
Assists in preparation of all marketing and education events, activities and all presentations to eligible candidates, community partners, provider partners, etc
Ensures necessary inventory levels of marketing and educational materials is maintained, including organizing and compiling marketing and educational packets and all giveaway, promotional items
A Bachelor's Degree in Marketing or in a related field or equivalent work experience
2+ years sales and/or marketing experience in HMO/Managed Healthcare or Insurance Industry
Appropriate Health Insurance license required - No violations or disciplinary actions
Successfully complete all required Medicare and Medicaid state, federal and corporate compliance training
Oral communication skills sufficient to convey simple messages to co-workers, others in the organization and customers
Interpersonal skills required to work well with others
Computer functional
Proficiency in excel and access preferred

Marketing Outreach Specialist Resume Examples & Samples

Bachelor's Degree in Marketing or in a related field or equivalent work experience is required
Appropriate Health Insurance license is required - No violations or disciplinary actions
Proficiency in MS Excel and MS Access is preferred

Access / Outreach Specialist Resume Examples & Samples

Interprets and creates systems to monitors and to track reimbursement on the transplant hospital and individual managed care contracts patient accounts
Reviews In-patient benefits to ensure payment received are in accordance with the terms of their insurance plan/policy
Serves as a liaison for the Accounting Services, Managed Health Resources, Patient Accounting, and Patient Registration Departments and provides appropriate data
Analyzes facility-billing accounts for accuracy. Performs financial chart audits to ensure pre-bills have been received and paid accordingly
Interprets and creates systems to monitor and to track reimbursement for the department
Manages and coordinates pre-transplant billing accounts. Implements, receives, verifies, and process all departments charges

Outreach Specialist Resume Examples & Samples

Develop, document and implement internal and external processes to coordinate program outreach efforts
Assist in content development, editing and implementation of website content, printed materials, on-line tutorials, blogs, podcasts, and webinar design and facilitation as it pertains to outreach
Gather, manipulate and use analytical tools to track output results of outreach activities. Produce ongoing outcome-based reports and ad-hoc reports
Coordinate the planning and facilitation of virtual job fair events and other outreach events
Monitor mailboxes and other media channels and respond to requests
Maintain and organize departmental documents according to TPM standards and protocols
Bachelor's Degree from an accredited college or university or equivalent relevant experience required
At least three (3) years of professional experience developing and implementing a variety of outreach and promotional activities, communication strategies, materials, techniques, and tools required
Experience in developing and delivering effective presentations for the public
Analytical skills and ability to utilize data to improve and refine services to meet customer needs
Excellent organizational, interpersonal and problem-solving skills

Education Outreach Specialist Resume Examples & Samples

Assist the TESS Deputy Project Manager Resources in developing a book about Exoplanets geared toward elementary aged students
Research and understand technical knowledge about Exoplanets and general astronomy and astrophysics
Edit graphics, videos and other presentation materials as requested
Create new outreach products as requested
Bachelor’s degree and 4-5 years of experience in early education

Outreach Specialist Resume Examples & Samples

Responsible for escalated sites analysis for quality errors utilizing SAFHIRE activity logs and NICE call records
Provide documentation and report all activities related to process improvement and quality concerns
Participates in planning, developing, and implementing outreach initiatives to build site participation expansion
Identifies, develops and maintains relationships with key stakeholders
Research alternate methods or points-of-contact in order to successfully resolve site related escalations or abrasion
Handle the coordination and carry out phone or face-to-face contact with site representatives to gain participation when previously declined
Document and report site outreach progress to management and stakeholders by utilizing InfoPath and Excel
Provide high-level process and product knowledge to sites in order to encourage and boost participation with Inovalon projects
Respond to escalated calls and inquiries from provider offices across assigned geographic areas in a timely manner to ensure the highest level of customer satisfaction and timely resolution of issues
Established interpersonal communication skills and the ability to build and maintain relationships
Manage systems and documentation in support of MRR programs and processes; and
Promote process excellence through measurement and evaluation of MRR tools/processes on an ongoing basis; identify opportunities and lead resulting process improvement initiatives to improve the experience for key stakeholders
Associate’s degree is necessary, Bachelor’s preferred
2-5 years Call center and/or Sales experience
Experience in the Medical sales a plus
Presentation skills – professional, clear and effective communication skills, Power Point
Ability to build and maintain relationships with new and existing clientele
Detail oriented and able to evaluate site and pursuit opportunity history
Requires ability to organize and plan own work, coordinate projects, and handle multiple priorities with minimal supervision
Ability to work independently and collaboratively supporting key stakeholders
Must exercise discretion and tact regarding confidential and sensitive information; and
Intermediate computer skills in Excel, Outlook, Word, etc

Beneficiary Outreach Specialist Resume Examples & Samples

Develop, document and implement internal and external processes to coordinate program outreach efforts including the efforts of Ticket Program Consultants, subject matter experts, and sub-contractors
Assist in content development, editing and implementation of website content, printed materials, on-line tutorials, blogs, podcasts, and WISE Webinar design and facilitation as it pertains to beneficiary outreach
Gather, manipulate and use analytical tools to track output results of beneficiary outreach activities. Produce ongoing outcome-based reports and ad-hoc reports
Coordinate the planning and facilitation of virtual job fair events and other beneficiary outreach events
Support the scheduling, planning, and documentation of meetings
Create, coordinate and maintain efficient methods to organize and communicate outreach activities and workflow between other departments, client, subcontractors and consultants including the use of file sharing and technology to support collaboration
Assist in the development and implementation of project plans and materials in accordance to overall outreach campaigns and goals
Experience and knowledge of social media and virtual outreach strategies
Knowledge of data quality measurements methodology and reporting tools
Excellent computer skills, including graphics and reports design
Excellent written and oral communication skills
Ability to work in a fast-paced, complex environment
Preferred experience includes

Encounter Outreach Specialist Resume Examples & Samples

Performs defined quality checks on client outreach material. This includes reviewing raw data and electronic proofs prior to production and mailing
Monitors and communicates status of various intervention outreach campaigns to internal and external stakeholders
Works with technical Development teams, Client Service Managers, and other Operations staff to continuously improve quality of data and processes utilized to perform intervention outreach campaigns
Work with interdisciplinary teams to solve problems and work through challenges affecting team’s ability to deliver client outreach campaigns
Coordinates the onboarding of new clients by working with our vendors, Client Service Managers, the Client Implementation, and Technology Teams
Works in a fast-paced environment and reprioritizes work as necessary; and
Provides support for client implementation and communication activities (i.e. Quality Assurance, letter generation, documentation preparation, research, binder creation for kickoffs, and the creation of templates)
Business analytical skills (i.e. process flow, procedures, spreadsheets, etc.)
Strong knowledge of Adobe Acrobat, Excel, Word, and Visio
SharePoint and SQL experience is preferred
Proven ability to communicate and present at various levels of an organization, both internal and external
Prior work experience with Quality Assurance responsibilities
Detail-oriented, organized and self-motivated, with the ability to articulate prioritization, inter-dependencies and trade-offs within a team setting and ability to multi-task across multiple processes and clients; and
Additionally strong writing and presentation skills strongly preferred

Member Outreach Specialist Resume Examples & Samples

Assist all members with questions/concerns regarding the facility where they will receive their care and services. Assist members in their selection of personal care physicians (pcp) by phone calls, in person or emails. Provides specific facility information brochures when needed. Must demonstrate commitment to customer service
Schedule new and acute appointments for those patients meeting medical criteria and utilizing approved protocols within the departments. Assist and empanel new KP Members in the selection of personal care physician process under the New Member Experience as required by Regional TPMG and Health Plan to meet strict deadlines
Ensure Regulatory Compliances by the Federal and State Programs for new members are met. Responsible for Maintaining the KP Website for Personal Physician Selection Online (PPSO) at facility(ies) and other KP Website when assigned
Must meet PPSO's strict mandatory requirements for quality of care and services by Regional TPMG and Health Plan. Maintaining and updating the Member Outreach System (MOS) for completion of personal care physician linkage and member outreach attempts and outcomes
Maintaining accurate medical background information of our physicians/providers for our members; developing "Welcome to My Practice" letters with desktop publication skills. Has the ability to work with all stakeholders in medical facilities to achieve excellence in quality of care and services
Assist in the New Member Orientations/Tours with all preparations or presentations. Assist non-English speaking members in their needs for facility integration and pcp linkage. Compile statistical data and generate weekly or monthly reports to manager when required. Perform miscellaneous duties assigned by the manager
Minimum three (3) years of experience in customer service or in a health care environment
Bilingual in other languages preferred, such as Spanish or Chinese preferred
Medical Assistant training preferred

Educational Outreach Specialist Resume Examples & Samples

Experience recruiting and/or outreach to K-12 students
Experience collecting and using data to inform decisions
Experience in working with diverse and underrepresented populations
Evidence of the ability to speak, read, write (formally and informally) in Spanish
Demonstrated knowledge of college admissions and financial aid processes
Experience planning and executing events
Experience developing and/or delivering college readiness content

Marketing Outreach Specialist Resume Examples & Samples

Knowledge of rules and regulations and compliance of marketing Medicaid and Medicare products
CMS-certified
Licensed to market Medicare programs
Familiar with Maximus
Knowledge of Medicare and Medicaid regulations
Knowledge of applicable Federal regulations as it applies

Outreach Specialist Resume Examples & Samples

Works with the Outreach/Marketing Specialist to develop a comprehensive marketing campaign to raise awareness of and increase monetary donations to the Natural Heritage and Endangered Species Fund through social media, web, and other communications
Documents NHESP projects with photos and videos, and updates NHESP web pages as needed
Works with the Outreach/Marketing Specialist and Communications Specialist to promote NHESP projects and events on social media, the MassWildlife website, the MassWildlife Monthly electronic newsletter, and other communications
Works with the Information and Education Chief to coordinate media days and publish press releases to highlight NHESP projects
Work with the Department of Fish and Game communications personnel and web development staff to coordinate public outreach and marketing
Coordinates with NHESP external partners to gather social media and web content and promote NHESP partnerships
Represents DFW NHESP in regional communications efforts for natural heritage and endangered species
Prepares NHESP displays for fairs, shows and other related events. Makes public presentations and represents DFW in related meetings, seminars, and conferences as needed
Experience with social media tools, techniques, and analysis
Excellent verbal and writing skills
Knowledge of marketing and evaluation of marketing efforts
Demonstrated ability to manage multiple projects at a time
Strong interpersonal skills and flexibility
Experience in working with a wide range of audiences/people
Ability to work effectively both with a group and independently
Use a PC, mobile devices, video/photo equipment, related software and other equipment, and other audio/visual equipment

Educational Outreach Specialist Resume Examples & Samples

Evidence of a Bachelor's degree in education or related field
Experience working with K-12 schools
Experience in outreach to K-12 students

Contact Center Outreach Specialist Resume Examples & Samples

Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization via numerous channels, including customer complaints, customer survey feedback, and social media. Responds to customer questions, feedback, complaints, and problems accurately, concisely, and appropriately
Has an exceptional knowledge of TCF policy and procedure. Keeps informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services. Recommends changes to processes when necessary
Handles complex customer situations to resolution, regardless of subject matter. Utilizes internal partners to ensure customer satisfaction is reached
High school graduate or equivalent work experience
Two or more years experience as a Call Center Representative or comparable role with process/procedure or technical documentation maintenance and/or research work experience
Demonstrated ability to consistently exceed all minimum standards based on internal job experience, prior job achievements or business references
Demonstrated PC & Internet skills with ability to multi-task
Internal Candidates (in addition)
Successful completion of all required Training Track coursework
Provides support and work direction to other call center CSR’s
Not on probation or final warning for any reason
Consistently utilizes all of the components of The Customer First program and delivers excellent customer service
Working toward or have achieved 2 or 4-year college degree
Fluent in a foreign language such as Spanish

Marketing Outreach Specialist Resume Examples & Samples

Compliantly markets Medicare products to all interested eligible candidates
Organizes and develops successful marketing enrollment events to prospect eligible members. Provides education on Wellcare benefits, passes out consent to contact cards, answers questions and schedules sales appointment
Provides ongoing assistance to Medicare members, as necessary, answering questions and/or directing inquiries to Customer Service
Participates in strategy meetings as necessary and make recommendations regarding WellCare projects
Coordinates with Member Services and Enrollment departments regarding member issues
Builds relationship with FMOs and 1099s
Bachelor's Degree in Marketing or a related field or equivalent work experience
2+ years of experience in sales and/or marketing in HMO/Managed Healthcare or Insurance Industry is required
Successfully completed all required Medicare state, federal and corporate compliance training is required
Ability to work as part of a team
Demonstrated customer service skills
Demonstrated time management and priority setting skills
Knowledge of community, state and federal laws and resources
Ability to work calmly under pressure
Licensed 2-40 Health Insurance is required
Microsoft Excel is preferred
Microsoft Access is preferred
Microsoft Word is required
Microsoft Outlook is required *LI-RG1

Ltss Housing Outreach Specialist Resume Examples & Samples

Bachelor’s degree and 3 years of experience in developing housing and/or housing policy at a local, state or federal level; experience assisting special populations (i.e., seniors, people with disabilities, people with mental health or physical health conditions) to secure accessible, affordable housing through Federal and local programs; or any combination of education and experience, which would provide an equivalent background
The ability to leverage knowledge and experience of affordable housing programs for identified populations at a local, state and federal level to identify and develop housing opportunities
Experience in working with the Medi-Cal population, including but not limited to seniors, persons with mental or physical disabilities, individuals with chronic medical conditions, or individuals who are homeless preferred
Must have excellent communication skills (written and verbal) and interpersonal skills
Must have strong PC skills (Word, Excel, Outlook)

Access / Outreach Specialist Resume Examples & Samples

Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner
Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient
Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed
Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions
Organizes, expedites and follows-up on any paperwork related to patient care
Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned
Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests

Access / Outreach Specialist Resume Examples & Samples

Answers telephone as assigned and appropriately directs callers and ensures all incoming calls are handled efficiently and in a timely manner
Schedules various types of appointments for physicians and advanced care practitioners and communicates any necessary instructions to the patient
Contacts patients by phone 48 hours in advance as reminder of upcoming appointment and to provide special instructions if needed. Cancels and reschedules appointments as needed
Takes requests for refills, labs and test results. Assists with patient message call backs and prescription refills
Assists with identifying and initiating necessary managed care referrals for specialist appointments, procedures or tests

Outreach Specialist Resume Examples & Samples

Receiving of specimens and Registration of the Out Reach area
Travel / Support / Phlebotomy / Registration Coverage of all satellite locations
According to Hospital, Laboratory and Out Reach needs any other duties as assigned
Properly answers incoming phone calls, providing information as requested
Participates in department goals and employee engagement
Recommends new improvements in efficiency of department and services performed
Distributes information to team when acknowledging reference lab specimen collection changes
Fills Out Reach supply orders, managing orders and report cost for yearly reports
Participates in team meetings and attends other meetings and requested by manager
Assists lead in new hire orientation, training, special events/projects, employee relations
Travels to remote draw stations for coverage of sick/PTO to perform registration/phlebotomy
Researches requested testing for physicians providing testing and processing/shipping information
Demonstrates the highest customer service level for the Out Reach Program and its client, physicians and staff
Utilizes computer system for phlebotomy/registration/billing/ and any other informational needs
Understands laboratory billing and ordering of correct testing
Maintain knowledge of all collection procedures
Exhibits and adheres to ICARE Standards of Behavior in all areas of job duties and responsibilities
Supports the facility's Standards of Performance and ICARE value
Demonstrates skills in venipuncture techniques
Displays interpersonal skills, interacts with staff, patients, patient families, physicians and vendors
Capable of multi-tasking many different issues at one time with the overall task being completed
Very Good communication and computer skills
Demonstrates excellent customer service skills as a Team Player to represent the Outreach Program

Outreach Specialist Resume Examples & Samples

Identify and create market brand opportunities with potential to increase membership in a diverse multi-cultural senior citizen population
Develop and coordinate strategies to increase awareness of UHC service product by establishing relationships with Community Based Organizations, Schools and City Departments and Faith Based Organizations
Build new business partnerships, while building on existing relationships within each of the respective counties
Assist on educational and sales events within our targeted population Execute, plan and coordinate resources (i.e., Vendors, Partners, , etc.) to ensure a successful event
Responsible for meeting or exceeding targeted growth, retention, and enrollment expectations within assigned territory
Conduct community presentations to promote UHC and product specific information which potentially could impact member growth
Collaborate with internal UHC Sales representatives to assist with marketing and outreach activities
Share our mission to help people live healthier lives, throughout the communities we service- down
Analyzes and investigates
Provides explanations and interpretations within area of expertise
Some College or Degree
Medicaid Market Guideline training is a plus
Star Plus experience
Health/Life Insurance experience or license is a plus
Bilingual fluency with English and Spanish is a plus
Experience working with children and/or families with disabilities

Educational Outreach Specialist Resume Examples & Samples

Work as part of a team to support Access ASU programs and goals
As part of a team, provide supervision and leadership to assigned staff to maximize impact for students and families. Monitor development of action plans for assigned staff to ensure successful program implementation
Lead the development and facilitation of workshops, meetings, conferences and other university opportunities that promote and develop college knowledge and/or financial literacy for K-12 students and families for the American Dream Academy programs; monitor operation, logistics, scheduling and participant communications
Assist with the development of curriculum for an online platform for families for the American Dream Academy
Develop and implement strategies for increasing access and outreach for K-12 students and families. Establish and maintain effective working relationships with other Outreach staff and K-12 schools, the community, ASU students, faculty, and staff to effectively implement strategies
Serve as an expert for area of assignment including, but not limited to, college readiness, admissions, and financial aid. Evaluate program effectiveness to develop and implement improved methods and outcomes; analyze results, develop reports and recommend actions to achieve measurable goals. Work to ensure the gathering of quality student participation information in support of Access ASU goals
Lead and support the development and implementation of summer programming for K-12 students
Deliver training and professional development in the area of college readiness to K-12 teachers, parents, and counselors. Consult with staff, students and others to provide technical advice, problem solving assistance, and answers to questions about program and unit. Resolve or assist with the resolution of sensitive and/or complex issues
Analyze and review research data and other literature and make recommendations based on interpretation of findings for application to related program, project, or initiative
Assist with marketing and recruitment efforts targeted at growing the number of participants of Access ASU programs. Serve on various committees, boards and teams in support of Access ASU goals
Travel to off-campus meetings and events regularly, using personal vehicle
Bilingual: English/Spanish. Evidence of the ability to speak, read, write (formally and informally) in Spanish
Experience developing and facilitating workshops and training sessions
Experience supervising, managing and scheduling the activities of other professional staff

Outreach Specialist Resume Examples & Samples

Familiarity with DOD, COCOM, Services, and the Joint Warfighting community mission, organization, locations, and procedures as well as the Joint Test and Evaluation Program mission, purpose and operating procedures
Knowledge of the Joint Test and Evaluation Program
Familiarity with Department of Defense and Joint Test and Evaluation writing standards
Ability to work well alone and in a team setting
Must be able to travel as needed

Marketing Outreach Specialist Resume Examples & Samples

Create opportunities through United Healthcare Community Plan
Execute Marketing plan
Coordinate and execute UHCCP events
Develop exceptional relationships with community-based partners, advocacies, Providers, and Agency partners
Be a community expert of targeted areas
Responsible for local brand awareness through community involvement by participating in targeted key events (such as Health fairs, Community Family Fun Days, educational Wellness seminars, Fitness events, and Fun walks, etc.) through existing relationships and the creation of new ones
Responsible for data input and tracking of information into department-specific programs (FAST, Sales Force, etc.)
Educate and assist current and potential Members regarding the UHCCP program ( i.e. presentations, one-on-one conversations)
Work with Internal cross-functional teams (Clinical, Network, Care Management) to help facilitate issue resolution, as appropriate
Ensure compliance and quality Outreach efforts, adhering to all applicable State and Federal Regulatory requirements and procedures
Set own work schedule and Event Development strategies to attract and retain Membership market share in targeted markets
Analyze and collect Marketing, Health, and Community-related data in order to develop Market strategies and provide recommendations to Health Plan leadership
Responsible for meeting or exceeding UHCCP targeted growth, retention, and enrollment expectations within assigned region
Represent UHCCP at community meetings and coalitions; Attend conferences, as required
Ability to travel approximately 75% of the time within the service area
2+ years of Outreach experience in Managed Care; Must have understanding of the Affordable Care Act (ACA)
1+ year of Community Outreach Event Planning experience
Ability to work evenings and weekends, as needed
Access to reliable transportation that will enable you to travel to client and/or patient sites with a designated area
Proficient with Microsoft Office Suite, including Excel and PowerPoint
Highly-developed Presentation skills
Experience influencing others at many organizational levels, both internally and externally

Environmental Outreach Specialist Resume Examples & Samples

Knowledge of Washington’s climate adaptation and floodplain management programs, and Certified Floodplain management certification
Knowledge of current resilience and climate adaptation projects and partners in Washington
Experience and training in use of Geographical Information Systems (GIS) and visualization decision support tools
Ability to communicate in Spanish

Food Science Extension Outreach Specialist West Lafayette Food Science Resume Examples & Samples

Bachelors’ degree in Food Science
One years of experience working in the Food Industry such as food production and processing, quality assurance and control, technical representation in the sale and marketing of foods, food product development, food science research, and regulation, enforcement of food laws, or related responsibilities
Demonstrated competency in presenting educational programs and workshops using computers and current communication technology (e.g. presentation software, video conferencing, and online reporting systems)
Proven effective listening, verbal and written communication skills
Knowledge of HACCP, HARPC, FSMA, and working with the Food and Drug Administration
Self-directed with strong organizational skills
Ability work effectively and collaboratively with coworkers and clients with a variety of values and interests

Training & Outreach Specialist Resume Examples & Samples

Acquire extensive understanding of MARIS functionality to support external and internal constituencies
Prepare or assist in preparation activities for training sessions, including scheduling, course materials, and other logistics
Conduct or assist in conducting training sessions
Participate in testing and data verification during go-live preparation and after go-live
Develop a solid understanding of M.G.L. Chapter 32 and MSRB regulations, policies, and practices
Understand MSRB office workflow and related processing in MARIS and OnBase
Learn and use software such as Goto Meeting, Goto Training, Event Brite, Survey Monkey, and Adobe Captivate
Provide training support to employers, boards, and colleagues by phone and in person
Adhere to and enforce Treasury and Board policies
Break down MSRB training room when the full board room is needed for meetings and re-set for use in training. This includes computer shut-down, reboot and furniture placement
Ability to travel to provide instruction and support to external employers, retirement board and related entities, as required
Full understanding of MARIS functionality and business rules
Strong computer skills, including web based technology and Microsoft Office
Strong attention to detail and responsiveness
Able to present to a small group; must be able to analyze and modify training curriculum to meet trainees’ needs
Excellent interpersonal skills; ability to deal tactfully with employers, boards, colleagues, and members
Ability to work in a team and able to articulate training needs and issues
Experience in the field of public employee retirement benefits administration, employer reporting, and payroll administration or related fields
Working knowledge of M.G.L. c.32, regulations, and Board procedures
BA degree preferred

Data Outreach Specialist Resume Examples & Samples

Bachelor’s degree in technical or engineering field, or equivalent experience
9+ years of experience in a related area
Knowledge and/or experience with computer network operations and telecommunications
Excellent technical skills related to data products and documentation
Experience writing and coordinating customer correspondence
Proficient in Microsoft Office applications to include Powerpoint
Ability to build effective working relationships across the customer office and with partner organizations
Knowledge and experience with analytic tools and data sources
Experience or understanding of the customer’s data gathering processes
Experience with 24x7 operational support
Previous experience working in a customer facing and customer support position
Experience with Visio and Project

Project Outreach Specialist Resume Examples & Samples

Develop a working knowledge of the Siting and Construction Services portion of the project’s overall scope, schedule and cost
Identify potential areas of project risk associated with appropriate stakeholder groups at each Project cycle stage (planning, siting, construction and restoration); develop risk mitigation plans, working with the Lead SCS Project Manager (PM) and other internal Subject Matter Experts (SMEs) as needed
Based on the risk profile, develop project-specific Outreach Plans and coordinate a comprehensive program of project-based outreach to designated stakeholders, including property owners along the project routes, for notification of project milestones at each major stage of the projects: siting, construction and restoration
Assist in project-related interactions and communications; schedule/execute face-to-face project briefings; maintain communications with municipal leaders/staff on project-related issues in order to identify opportunities/means to address municipal concerns, working with the Lead SCS PM and Community Relations
Develop project-specific messaging for each stakeholder group; working with Corporate Communications, ensure alignment with Corporate messaging
Work with Company subject matter experts, e.g., Lead SCS PM, PM, Siting, Construction Manager, Community Relations and others as needed, to develop necessary presentations and materials to support liaison responsibilities
Support notification the various municipal and safety officials, local residents and media (as warranted and through Media Relations) regarding impacts of high profile events (e.g. splice implosions, auto-transformer deliveries, helicopter wire stringing, blasting, etc.)
Develop a right-of-way “focus area” list to anticipate and mitigate local impacts, issues, concerns, inquiries, complaints from the communities, abutting proper owners and other residents businesses, NGOs, etc., that inevitably will arise during construction of a project
Assist in the development and implementation of Project Impact Mitigation initiatives at the municipal, property owner and other stakeholder levels. Identify and ensure fulfillment of commitments for non-regulatory agreements made with such stakeholders as a means to achieve construction goals
Develop and implement the logistics associated with public Siting hearings and related processes conducted by the respective state siting councils/boards as required, including presentations and other materials, map books, regulator bus tour materials, hearing signage and related property owner permissions, among others. Work with PM to conduct/support ongoing training of all field contractors to ensure their compliance with project standards related public interactions, siting requirements (e.g., work hours), local stakeholder agreements, and individual residential and business commitments
As needed, coordinate and/or conduct regular pro-active field outreach to residents along project route for notification of planned right-of-way and/or station activities, including door-to-door project communications
Strong ability to provide both strategic insight and perform detail-based analysis
Proven track record in planning, coordinating, and managing diverse projects Demonstrated ability to establish priorities, anticipate problems, and influence outcomes
Ability to interact effectively with customers, municipal officials, business organizations, environmental groups, and community based organizations
Demonstrated ability to effectively manage conflict Basic understanding of Federal and state siting and permitting requirements
Basic understanding of the transmission facilities construction process

Outreach Specialist Resume Examples & Samples

5+ years of experience working within an emergency management/disaster preparedness environment and an understanding of emergency management principles and practices
Experience writing strategic plans for emergency response and preparedness activities
Demonstrated experience in traditional and social media environments and channels (print media, broadcast media, social media, and media relations)
Experience writing presentations, press releases, social media content, talking points and other content
Experience developing education, outreach and promotional materials for diverse audiences
Demonstrated experience building and sustaining partnerships with a wide-range of stakeholders
Experience writing strategic plans for FEMA preparedness activities and FEMA stakeholders
Experience with public speaking and pitching to the media
Experience working at a PR firm, advertising agency or similar communication setting
Prior experience working with Government clients
Event Planning
Excellent interpersonal, engagement editorial and written communication skills; you will be client and community- facing and will need to provide feedback and make recommendations to diverse audiences at all levels
Strong analytical, organizational, problem-solving, and decision making skills with experience juggling multiple priorities and tight deadlines
Experience juggling multiple priorities, adapting to changing project priorities/direction and coordinating activities with time-sensitive deadlines

Marketing Outreach Specialist Resume Examples & Samples

2+ years of Outreach experience in Managed Care (Must have understanding of the Affordable Care Act (ACA))
1+ years of Community Outreach Event Planning experience
Highly-developed presentation skills

Senior Education Outreach Specialist Resume Examples & Samples

Provide senior level expertise and support for the development of key messages, strategies and delivery systems to convey information about the JWST project to various and diverse audiences
Provide senior level expertise and support of the development of JWST contingency and crisis communication plans
Provide senior level expertise and support to JWST in the development of over-arching public affairs campaigns utilizing a variety of information delivery methods including print products, video and multi-media, and exhibits. Support the planning and creation. of a wide variety of communication and multimedia products
Support the planning of briefings and public meetings on programmatic matters. Help prepare material for use in major press conferences and interviews, and ensure individuals are trained and prepared to respond to the news media on topics related to JWST and other astrophysics programs
Will perform public speaking to inform our many audiences about JWST to include presenting JWST to the many visiting tours
Will travel to and support various JWST social outreach events locally and across the country
May lead other personnel in complex assignments
Bachelor’s degree and 5 of experience or 8 years in lieu of a Bachelor's degree

Temporary Marketing & Outreach Specialist Resume Examples & Samples

Bachelor's degree in Communications, Events Management, Hospitality, Marketing, or related field
One year of experience in website editing, event planning, and digital marketing (may have been obtained during internship or post-graduate employment)
Knowledge of higher education, focusing on distance learning specific to new student recruitment
Strong verbal and written communication; comfortable working with numbers and accurately reporting findings
Exceptional interpersonal skills and professionalism with the ability to influence and build working relationships, provide strong customer service skills
Demonstrated skills in conducting market research and streamlining complex information for presentations
Motivated individual with ability to efficiently multi task, work under pressure, handle frequent interruptions and meet deadlines
Ability to work independently and across teams in a professional setting
Must possess a learning orientation to changing technology
Proficient in: Microsoft Excel, Outlook, PowerPoint, and Word, and Photoshop

Project Outreach Specialist Resume Examples & Samples

Proven track record in planning, coordinating, and managing diverse projects
Demonstrated ability to establish priorities, anticipate problems, and influence outcomes
Demonstrated ability to effectively manage conflict
Basic understanding of Federal and state siting and permitting requirements
Minimum of 5 years utility or related industry experience. Customer and/or stakeholder interaction experience preferred

Candidate Outreach Specialist Resume Examples & Samples

Receives and manages requests from recruiters across North America for current specific positions as well as upcoming demand
Searches LinkedIn and other sourcing tools for qualified candidates against that demand
Crafts personalized emails where effective to send to prospective candidates and templates for larger scale email outreach to large groups of prospective candidates. Making introductions between interested, qualified candidates and the appropriate recruiter for that role, and seeks to establish relationships with prospective candidates who are not ready to make a move
Uses search data and market analytics tools to build a report that shows progress against the search, as well as to provide market insights to the NATA team to share with hiring teams
Helps to craft a market analytics template that uses analytics tools and a progress report for the candidate outreach taking place for specific roles or more generally for upcoming demand within a region or team
Minimum 6 months experience in social media outreach for customer service or recruiting purposes
Minimum 1 year experience generating reports and presentations using tools such as Excel and Powerpoint
Interest in recruiting and engaging with candidates for a myriad of positions in North America and supporting a large scale recruiting organization through market research and outreach
Data driven with a desire to learn more about the candidate market, and craft and present that knowledge through Excel, Powerpoint and other tools to the larger NATA team
Ability to multi task and shift tasks and priorities quickly as demand escalates in various groups across the organization

Marketing Outreach Specialist Resume Examples & Samples

Organizes and develops successful marketing enrollment events to prospect eligible members
Provides education on Wellcare benefits, passes out consent to contact cards, answers questions and schedules sales appointment
Bachelor's Degree in Marketing or a related field or equivalent work is experience is required

Outreach Specialist Resume Examples & Samples

Ability to rapidly acquire knowledge of enrollment and student services programs, policies, procedures, and practices, SF State Bulletin, CSU applications, Educational Opportunity Program (EOP) information and supplementary forms, FAFSA (Free Application for Federal Student Aid), and various admissions equity programs targeting underserved students
Ability to acquire and maintain current knowledge of K-12 and higher education issues
Knowledge of Microsoft Office and other computer and software tools

Content Outreach Specialist Resume Examples & Samples

Identify and develop unique and compelling content opportunities to generate increased site traffic and further improve conversion rates
Pitch content and successfully manage relationships with key strategic partners on highly influential websites in our vertical industries
Play a key role in the creation of the content placement strategy
Partner with SEO team to understand content impact on the quality of website traffic and establish key performance metrics to determine campaign success
Own content creation for flagship websites with a goal of increasing product awareness and social media following

Proj Outreach Specialist Resume Examples & Samples

Work directly with affected or potentially affected landowners to gain beneficial project routing information and resolve issues before and during the transmission line routing process
Support efforts to work with external affairs teams, educate the public (landowners, thought leaders, elected officials) about proposed transmission projects
Assist and support of customer outreach strategies that improve two-way communications and line routing success
Provide field support to transmission siting, line engineering, right-of-way and project management team to ensure projects are executed on-time
Provide support to Outreach Specialist and work closely with Project Management, Line and Station Engineering, Right of Way, Corporate Communications, and External Affairs to foster two-way communications between key stakeholders and the project team to improve success in siting transmission projects. Coordinate deployment of resources accordingly
The ability to handle multiple projects and assignments is critical
Some overnight travel to facilities and projects (field work) is required periodically
20 to 30 % of travel time associated with this position
AP writing style is preferred

Energy Efficiency Outreach Specialist Resume Examples & Samples

Identifies, evaluates, and implements outreach strategy to maximize participation in Washington Gas’ Energy Efficiency (EE) programs
Coordinates with EE Program Implementers to ensure programs are successfully delivered to customers
Supports the development of outreach strategies in conjunction with Sales and Marketing Departments and conducts training for staff on EE programs
Serves as EE Program representative at community-based events, trade meetings, conferences and local government meetings promoting Residential and Commercial EE incentives and other programs
Interacts with external audiences, including existing customers, potential new customers, developers, contractors, building and county energy managers
Monitors, measures and analyzes the success of all outreach associated with EE programs
Tracks outreach budget and spend, while supporting annual Evaluation, Monitoring and Verification (EM&V) and all other related regulatory filings
Coordinates with EE Program staff, Corporate Communications and Regulatory Affairs to ensure outreach efforts and messaging are consistent with branding and compliant with regulations
Performs other projects or special assignments as required
Bachelor’s degree in business management, marketing, environment science or engineering
A minimum of 3 years of experience in community outreach, marketing, sales, or account management
Strong knowledge of energy efficiency concepts and residential and commercial gas equipment desired
Energy industry and energy efficiency programs experience a plus
Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, and peers
Demonstrated ability to present ideas logically and concisely to diverse internal and external audiences at all organizational levels, both verbally and in writing
Demonstrated strong organizational, analytical, and problem solving skills
Demonstrated track record of achieving desired results
Proven ability to use computer software and applications, including Microsoft Office applications, to share, retrieve, research and present business information
Ability to think and work independently

Bfet Outreach Specialist Kennewick Resume Examples & Samples

Working-level knowledge of characteristics associated with unemployed, dislocated, and disadvantaged populations
Working-level oral communication skills - convey information orally according to the needs of the audience, and receive and understand spoken information
Awareness-level workload management skills - plan and organize assignments to create timely, accurate work products. Work efficiently, remain focused, and handle interruptions effectively
Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications
Specifically include all of your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained proficiency level skills
Make sure your application reflects your best writing

Customer Outreach Specialist Resume Examples & Samples

Must be an Independent worker with self-management capabilities who also enjoys working as a Team
Strong organizational skills to manage day to day tasks and CART reviews against strict deadlines, must be able to multi-task
Overcoming objections
Non-face to face environment remote channel
High visibility and sensitivity in this role
Strong verbal & written communication skills
Must be an independent worker with self-management capabilities who also enjoys working as a team
Understanding of AML and Sanctions Policies, high risk indicators along with the importance of Global Standards
Ability to overcome objection
MS Office, Word and Excel expirence

Ltss Housing Outreach Specialist Resume Examples & Samples

Requires 3 years experience in developing housing and/or housing policy at a local, state or federal level for special populations such as the elderly, people with disability and/or people with mental health challenges to secure accessible, affordable housing through Federal and local programs; and ability to leverage knowledge and experience of affordable housing programs for identified populations at a local, state and federal level to identify and develop housing opportunities; or any combination of education and experience, which would provide an equivalent background
Master's Degree preferred
Proficiency with MS Office (Word, Excel, Powerpoint and Outlook)
Working knowledge of the social determinants of health
Ability to travel throughout the state of Virginia based on business needs

Public Outreach Specialist Texas Resume Examples & Samples

Develop and maintain government agency relationships at county state and federal levels
Develop partnership relationships with advertising agency who are active in the government RFP response channel
Ability to work on media strategies and concepts
The ability to uncover new revenue opportunities, cold call agencies and government contacts
Be a “detective” to find the government funding and RFP opportunities
Monitor government websites to continually find new opportunities
Identify new trends in marketing to enhance campaign proposals and effectiveness
These individuals are also held accountable for achieving contract award goals, revenue goals, successful campaign execution, invoicing and collections on the accounts contracted and billed
Sales experience is required - Outside and relationship sales experience preferred
Deadline management is critical. Ability to plan and organize, set priorities, excellent writing skills
Must be self-motivated, goal driven and creative, with the ability to multi-task in a fast paced environment
Active problem-solving and analytical skills
Self-starter, independent worker and problem solver
The candidate must have a valid driver’s license and a vehicle with appropriate insurance coverage

Residential Energy Efficiency Marketing & Outreach Specialist Resume Examples & Samples

Conduct outreach to builders and Home Energy Raters to provide sales training and marketing tools that effectively communicate benefits of EPA’s voluntary home-labeling programs
Support marketing efforts to program stakeholders
Support team management by providing direction and guidance to meet client expectations and mentoring staff
Manage quality of program deliverables and adherence to budgets
Polished professional demeanor
Team player with the ability to work and lead in a fast paced environment

Toxics Reduction Educator & Outreach Specialist Resume Examples & Samples

1) Complete application, 2) cover letter detailing your interest and related experience, and 3) resume
Coordinate, schedule and conduct outreach and education at events, set up and staff booth and drive Metro vehicle to events
Research, develop and present educational programs at a variety of indoor and outdoor settings. Integrate multi-generational education messaging into programming
Acts as first point of contact for Metro at community events. Works closely with the public and staff to provide information and education about toxics reduction (including natural gardening) and waste reduction
Presents information to adults and children about alternatives to toxic products, may facilitate pledge activities catalyzing behavior change
May schedule and oversee volunteers. May participate in training volunteers in a variety of duties
May take photos and videos at events for use with social and web-based media
Creates and maintains spreadsheets and databases, sorts and tabulates information and data to assist professional staff in tracking or evaluating project outputs and outcomes
Must be available for weekend & evening shifts
Performs other duties, as assigned
Knowledge of adult and child education and outreach principles and techniques
Knowledge, skill and experience in event management
Working knowledge of toxics reduction, natural gardening and waste reduction
Face-to-face experience with the public, sales experience or customer service experience
Ability to communicate clearly and effectively, both orally and in writing, with a variety of audiences
Ability to work independently and to effectively organize work and follow both written and oral direction
Ability to maintain records, perform basic filing tasks and to assist in effectively providing services to customers, partners and the general public
Ability to work effectively as a team member
Ability to lift and carry presentation and event materials, weighing up to 50 pounds, to and from events, storage areas and other work sites on a regular basis
Ability to monitor the work assignments of volunteers and staff participating in event projects
Skill in using a PC and basic office software
Ability to drive Metro vehicles to events
Ability to fulfill Metro's employee values of Public Service, Excellence, Teamwork, Respect, Innovation and Sustainability

Educational Outreach Specialist Resume Examples & Samples

Work as part of a team to support Access ASU programs and goals; develop strategic action plans in accordance with Access ASU program objectives
Develop and support the implementation of summer programs, workshops, meetings, conferences, online offerings and other university opportunities that promote college knowledge and readiness for K-12 students and families for Access ASU programs and initiatives. Monitor operations, logistics, scheduling, and participant communications
Recruit program participants to enroll in summer programs, conferences, workshops and online offerings
Deliver training and professional development in the area of college readiness to K-12 administrators, teachers, counselors, community members and student employees. Consult with staff, students and others to provide technical advice, problem solving assistance, answer questions about program and unit and provide excellent Sun Devil Service. Resolve or assist with the resolution of sensitive and/or complex issues
Provide supervision, training, and leadership to assigned professional and/or student employees to maximize impact for K-12 schools, students and families. Monitor development of action plans for assigned employees to ensure successful program implementation. Provide guidance as needed and help problem solve
Develop and implement strategies for increasing access and outreach for K-12 students and families. Establish and maintain effective working relationships with other Outreach staff, K-12 schools, community organizations, ASU students, faculty, and staff to effectively implement programs and strategic initiatives
Serve as an expert for area of assignment including, but not limited to, college readiness, summer programs and outreach. Evaluate program effectiveness to develop and implement improved methods and outcomes; analyze results, develop reports and recommend actions to ensure delivery of high quality programs to K-12 students, schools and families. Work to ensure the gathering of quality student participation information in support of Access ASU goals
Responsible for ensuring all aspects of function/program are implemented and controlled according to plans
Represent Access ASU at events and serve on various department and university committees
Evidence of an undergraduate degree in education or related field
Experience working with K-12 school systems or higher education systems
Experience in admissions and/or outreach to K-12 students
Experience in designing presentation materials
Evidnece of effective verbal and written communication skills
Experience in problem solving and decision-making
Experience in speaking, writing and reading in Spanish/English (bilingual)
Experience in managing multiple projects and prioritizing workload
Demonstrated knowledge of: college readiness, program evaluation, and/or workshop development
Experience developing and maintaining relationships with internal and external partners

Sales Outreach Specialist, Temporary Resume Examples & Samples

Generate sales leads within the assigned territory based on a list of target prospects
Identify key decision makers
Communicate relevant sales lead information to the territory Field Rep
Other duties as needed in support of the Talent Lens group
90% Places outbound calls/sets meetings with potential customers to understand their needs. Creates proposals. Closes new business
10% Maintains records of all calls made in Salesforce
Bachelor's degree or equivalent experience is preferred. A Bachelor's or advanced degree in Education presents an advantage
Minimum 2 years experience in B2B sales. Experience in selling to Human Resources is preferred
Capable of spending significant time (as much as 90%) in a prospecting role
Basic knowledge of company's or industry products and sales practices desirable
Must be skilled at building rapport with individuals and organizations that have no prior knowledge or contact with business and create compelling perspectives for the use or piloting of company programs
Ability to conduct customer presentations using tools such as WebEx or Go-To-Meeting
Excellent communications, interpersonal and telephone skills
Computer skills with experience in Microsoft Office products required

Marketing Outreach Specialist Resume Examples & Samples

Investigate, identify, initiate and respond to opportunities to create or participate in marketing activities that lead to membership growth
Assist with planning, implementing and coordinating both sales and non-sales events for all assigned products
Tracks and measures various sales event effectiveness. Assists with designing and measuring overall sales event strategy
Provide input, support and feedback on promotional opportunities, benefits, and other issues
Prepare preliminary budget recommendations for each approved event
Ensure all events are properly filed with appropriate regulatory agencies through the established UHC process
Identify, develop and maintain strong relationships with key community partners. Serve as an ambassador for United Healthcare
Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate
1+ years of marketing or community outreach experience
Ability to travel locally up to 100% of the time
Able to work evenings & weekends, when required
Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
Have access to reliable transportation to travel to client and/or patient sites within a designated area
Live within a commutable distance to assigned NYC sales territory
Have established professional relationships with local / community contacts
Medicare and / or Medicaid enrollment experience
Health / life insurance license
Demonstrated knowledge of CMS marketing rules and regulations

Outreach Specialist Resume Examples & Samples

High School Diploma or GED (You graduated –we are happy for you!)
Minimum of six months call center experience
Proficient in Microsoft Office: (Have you used word or outlook? Great!)
Experience in the healthcare industry (Added bonus- but not a deal breaker.)
Ability to assess workload, meet deadlines, and adjust as needed (Are you able to collect tons of information, keep track of it, and provide details on it?)
Working knowledge of processing systems
Understanding of basic customer regulations
Ability to research, evaluate/analyze, resolve, and present solutions to problems
Excellent oral and written communication skills (Are you able to deliver your points effectively?)
Ability to effectively present information and respond to questions from groups of managers, clients, or customers
Basic mathematical skills preferred
Research, analytical and problem solving skills
Ability to organize and prioritize workload
Basic PC skills
Keyboarding skills (typing, 10-key, alpha/numeric)

Outreach Specialist, Montana Resume Examples & Samples

Provide training, resources and supervision of volunteers and interns to achieve strategic priorities (growing awareness and concern, increasing revenue, furthering research and public policy aims.)
Coordinate outreach and education with physicians and other healthcare providers
Represent the chapter at appropriate and assigned meetings and events
Provide information and referral to constituents in a professional and compassionate manner. Access appropriate information and make recommendations for care and follow-up. Provide accurate and timely documentation and follow-up of call interactions and interventions
Effectively leverage Association and community resources with keen attention to identifying and applying best practices
Assist with essential office functions; prepare reports and provide information as requested and required
Bachelor's degree required in health care related field: social work, psychology, counseling, nursing, gerontology, public health or related
Minimum of three to five years of experience in community outreach, conducting education programs, and volunteer management
Strong public speaking skills
Detail oriented, adaptable, organized and able to successfully manage multiple projects and tasks
Ability to work independently and succeed in challenging, fast-paced environment
Excellent organizational and time management skills
Excellent interpersonal, relationship and team building skills. Able to work successfully with a wide range of people including persons with dementia, family caregivers, allied community partners, corporations, foundations, and volunteers
Excellent computer proficiency, experience with CRM software and familiar with Google suite and Microsoft Office
Ability to work evenings and weekends as needed
Ability to travel locally and regionally as needed to perform job duties
Valid driver's license, proof of vehicle insurance and access to reliable, personal vehicle to meet travel requirements
Ability to lift up to 30lb

Outreach Specialist, Employer Partnerships Resume Examples & Samples

Demonstrated ability to network among internal and external constituent groups
Evidence of proven presentation skills to small and large groups
Versatile team player who excels in relationship-building
Well organized with excellent follow-through
Effectively manage multiple tasks and competing priorities
Proficient in the use of web based software
Proficiency with MS Word and Excel required
Ability to assist students with resume writing and, interviewing and job search skills
Professional demeanor and excellence in oral and written communication

Marketing Outreach Specialist Resume Examples & Samples

Required A Bachelor's Degree in Marketing or a related field
Required 2+ years of experience in sales and/or marketing in HMO/Managed Healthcare or Insurance Industry
Intermediate Ability to work independently
Intermediate Ability to work as part of a team
Intermediate Ability to work in a fast paced environment with changing priorities
Intermediate Knowledge of community, state and federal laws and resources
Required Licensed 2-40 Health Insurance
Preferred Intermediate Microsoft Access
Required Intermediate Microsoft Word
Required Intermediate Microsoft Outlook

Academic Advisor & Outreach Specialist Resume Examples & Samples

40% Advising
1) A resume
2) A cover letter indicating how your qualifications and experience have prepared you for this position
3) Attached as “Other Document 1” please answer the following question, in Spanish, using 500 words or less

Asosu Promotion & Outreach Specialist Resume Examples & Samples

Strong communication skills, interpersonal, public speaking, digital, etc
Well-developed writing and verbal communication skills
Be able to manage time well
Ability to work independently as well as in a team
Willingness to be adaptable, to accept changes and try new things
Work well under pressure
Ability to exercise flexibility, initiative, good judgment, and discretion
Ability to work accurately, with interruptions, to meet a deadline
Experience working with organizations such as ASOSU, MUPC, SEAC, and other student organizations
Experience in leading and directing individuals

Marketing & Outreach Specialist Resume Examples & Samples

Work with third party partners to manage and optimize paid search, geofencing, outreach and retargeting campaigns
Track, report, and analyze PPC initiatives and campaigns
Be able to prepare SEM reporting and intake documents
Create and maintain reporting dashboards for automotive division
Set up of directory listings and reputation management for clients
Maintain up-to-date knowledge of best practices and latest developments in paid search and outreach
Other digital marketing tasks as assigned
1-2 years of proven ability leading and implementing SEM strategy and campaigns
Exceptional organizational, project management and time management skills
Hands on experience with Google Analytics
Knowledge of outreach and retargeting campaigns
Basic knowledge of geo fencing campaigns and understanding of location based advertising
Ad writing skills
Basic knowledge of HTML and ability to read HTML code
Agency experience
BS/BA degree

Encounter Outreach Specialist Resume Examples & Samples

BA/BS degree preferred or equivalent experience required in a healthcare, operations, data analytics, or communication related field
Business analytical skills (process flow, procedures, spreadsheets, etc.)
SharePoint and SQL experience is desirable
Detail-oriented, organized and self-motivated, ability to articulate prioritization, inter-dependencies and trade-offs within a team setting and ability to multi-task across multiple processes and clients; and

Marketing & Outreach Specialist Resume Examples & Samples

Participates in the University's outreach programs, participation on campus-wide panels, orientations, and the coordination of various Housing events/tours throughout the year
Coordinates and develops SHRL marketing for events with management staff and works with other university departments and off campus vendors as needed
Researches various types of information to assist SHRL administrators in determining effective techniques, approaches and potential programs for presentation to various target groups
Serves as the primary contact for all on-campus housing tours for special guests of the University. Special tour requests or special guests to campus are either personally toured by this position or organized by this position in conjunction with the Facilities Coordinator and other professional staff within the department. This position is the primary interviewee or live assistant to the public in the absence of the Director of SHRL
Attend open house and orientation planning meetings
Serve on campus committees as requested
Promote and maintain a teamwork atmosphere providing excellent internal and external customer service

Low Income Outreach Specialist Omak Resume Examples & Samples

Awareness-level general knowledge of the workforce one-stop system and partner programs and services
Working-level knowledge of group facilitation techniques
Working-level customer service skills - build and maintain customer relations and satisfaction
Read the job posting very carefully. Find out as much as you can about the position
Make sure you are very diligent in following all the application instructions. Include all requested documentation
Carefully read each of the supplemental questions and respond completely to each one. Pay careful attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the proficiency level, and detail the types of work you performed, the work products, etc., to demonstrate 'how'

Client Outreach Specialist Resume Examples & Samples

Independently manage the life cycle of a regulatory client project, including the supervision of consultants working remotely from vendor locations to manage large volume client communications
Track and consolidate progress in an organized and concise manner, including the development of detailed and automated project metrics
Represent the team at Working Groups and Steering Committee meetings, providing progress updates
Represent the firm at Industry Working Groups such as Markit and Dealogic for the implementation of utility platforms
Communicate with focus clients and sales coverage to provide regulation guidance and obtain necessary information and/or documentation for regulatory requirements
Act as an escalation point for any issues regarding client communications; interact with Legal & Compliance and business managers to develop FAQs and standard responses to common themed queries
Research client organizational structures to determine whether documents received are applicable
Review client account populations to identify nature of transactions, name changes or whether closures are applicable
Reconcile differences among large data sets and communicate discrepancies to internal and external stakeholders
Partner with internal stakeholders and relevant Operations team to develop business as usual processes and procedures, where applicable, and provide training during the transition phase
Exceptional problem solving skills, ability to independently assess and identify plans for resolution
Exceptional organizational skills, ability to multi-task and prioritize time accordingly
Strong interpersonal and communication skills
Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables, macros), PowerPoint
Strong ability to manage large data sets in order to develop project trackers and metrics
Visio and Microsoft Access skills desired
Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise
Regulatory remediation, AML, Dodd Frank or client reference data experience a plus

Diversity Recruitment & Retention Outreach Specialist Resume Examples & Samples

Bachelor's degree from an accredited institution or two years of relevant professional experience working with underrepresented groups
Demonstrated leadership advancing diversity and inclusion of underrepresented populations, including experience with outreach and recruitment
Demonstrated success with conveying an organization's vision, values and offerings into words and images that build reputation and increase interest of identified audiences
Ability to set recruitment-related goals and objectives, and to analyze their effectiveness
Excellent presentation, interpersonal, verbal, and written communication skills
Experience creating, coordinating and planning large and small attendance outreach events and managing assigned budgets
Proficiency with Microsoft Office Suite and web-based & social media communication tools
Experience using database systems as well as analyzing and managing data
Demonstrated ability to work effectively in a collaborative team environment
Willingness and ability to travel some weekends and evenings
Master's degree from an accredited institution
Experience mentoring and engaging students
Experience working within a higher education setting
Experience with Drupal Content Management System
Experience writing professionally in a recruiting, public relations or journalism capacity
Demonstrated grant-writing experience and knowledge of community resources

Field Outreach Specialist Resume Examples & Samples

Travel by car throughout New York City
Perform comprehensive pricing and stocking surveys at major retailers and interact with retail staff to identify market trends of various energy efficient appliances
Ensure program marketing materials are being displayed appropriately
Record all field activity in program database at time of field visits. Update contact information for retail staff encountered in the field
Provide administrative and marketing assistance to distributor staff
Manage day to day activity for field visits to ensure maximum value is provided to the clients
Assist program team in the implementation and optimization of program administrative resources
Other ad hoc tasks as required
Accurately complete individual timekeeping reports on a daily basis
Requires basic computer skills and access to a cell phone and internet
Technical and analytical interest, time management and organizational skills
A personal vehicle (mileage will be reimbursed)
1+ year of work experience
Knowledge of common Energy Star equipment (but we will train if not available)
Prior retail sales experience preferred
Team player with the ability to work in a fast-paced environment
Ability to work with all levels of internal staff, as well as outside clients and vendors
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team. Ability to be flexible to handle multiple priorities
Prior energy efficiency technology experience and/or working on successful energy efficiency programs is not a requirement for these positions but is a plus (training will be provided)
Work experience in New York City and/or surrounding areas preferred
Multilingual is a plus

Member Outreach Specialist Resume Examples & Samples

Assist all members with questions/concerns regarding the facility where they will receive their care and services
Provides specific facility information brochures when needed. Must demonstrate commitment to customer service
Schedule new and acute appointments for those patients meeting medical criteria and utilizing approved protocols within the departments
Ensure Regulatory Compliances by the Federal and State Programs for new members are met
Must meet PPSO's strict mandatory requirements for quality of care and services by Regional TPMG and Health Plan
Has the ability to work with all stakeholders in medical facilities to achieve excellence in quality of care and services
Assist in the New Member Orientations/Tours with all preparations or presentations
Assist non-English speaking members in their needs for facility integration and PCP linkage
Compile statistical data and generate weekly or monthly reports to manager when required
Perform miscellaneous duties assigned by the manager
Medical Assistant experience

Associate Outreach Specialist Resume Examples & Samples

1-2 years of relevant work experience preferred
Knowledge of the basic principles of medical confidentiality
Knowledge of Wisconsin Communicable Disease confidentiality statutes
Knowledge of basic clinical and epidemiologic aspects of HCV infections disease, including CDC and CSTE case definitions for HCV infection
Knowledge of basic statistical concepts
Ability to independently abstract relevant information from medical records and laboratory reports
Ability to establish and maintain effective working relationships with both internal and external partners
High level of motivation for self-directed learning and following written procedures
Effective written and oral communication skills
Proficient use of Microsoft Office programs, including data manipulation techniques in Excel
High level of comfort with general database management techniques, file navigation, and internet searches
Careful and accurate data entry skills with extraordinary attention to detail
Ability to organize and track multiple simultaneous activities
Knowledge of and sensitivity to alternate and diverse lifestyles

Hedis Outreach Specialist Resume Examples & Samples

Contacts members through various forms of communication (primarily phone and in-person) to assess whether members are receiving the recommended health services covered by the plan
Mitigates barriers such as transportation, locating a doctor to ensure members are obtaining appropriate health care
Contacts providers to ensure appointment status
Performs in-person visits with members needing additional assistance and motivation in obtaining necessary care
Ensures documentation of all member interactions is accounted for in a systematic way
Shares experiences with team members for training and program development regularly
Develops and completes reports on productivity and program outcomes
Identifies and presents challenges and solutions to leadership for program success

Automotive Co-op / Outreach Specialist Resume Examples & Samples

Dealership and dealership personnel experience
Ability to work with client services teams to ensure maximized performance
Strong analytical skills, strategic thinker with attention to detail
Proficient in MS Office – specifically Excel

Associate Outreach Specialist Resume Examples & Samples

Up to two years working in the field of human services
Experience working with people affected by substance use disorders and in recovery
Experience working with community-based organizations
Proficiency with Microsoft Office, Word, Excel, and PowerPoint; experience with WordPress, social media preferred

Outreach Specialist Resume Examples & Samples

Bachelors degree with an emphasis in communications, public relations, or advertising
Experience in technical publication and presentation
Knowledge of Microsoft Office packages
Basic web development skills
Knowledge of public relations, editing
Good oral, written and interpersonal communication skills
Ability to use Microsoft Office suite – Word, Excel, and PowerPoint
Ability to work as a team member with other Center staff, faculty, and associates
Ability to conduct meetings/workshops
Excellent writing/editing skills
Excellent oral communication skills
Ability to maintain Center website
Ability to edit/publish documents (electronic and/or print) and other media(audio/video) for the Center
Ability to plan/execute events and programs
Ability to write press/news releases in conjunction with University Relations
Knowledge of AP style
Ability to promote the Center
Experience with web development (doesn’t require knowledge of html or a programming language)

Chemical Dependency Education & Outreach Specialist Resume Examples & Samples

Bachelor's Degree in Counseling or related field
Washington State Certification as a Chemical Dependency Professional
Two (2) years of experience working with the primary problem of Substance Use Disorder working with dual diagnosis patients
Possession of valid Washington State Motor Vehicle Operator's License
Own reliable vehicle for transportation to and from outreach and education sites that you will use daily
Provide proof of valid automobile insurance
Current AHA Basic Life Support (BLS) Certification
Ability to work week nights and weekends on as needed basis
Completed training in tobacco cessation and education (or must be completed within 30 days of hire)
Master's Degree in Counseling or related field
One year outreach and/or case management experience
Familiarity of all types of Resources available for individuals and families in Thurston and Mason Counties

Outreach Specialist Resume Examples & Samples

Experience giving presentations, hosting tours and visitors
Familiarity working in a research/technical environment and interacting with scientists and students
College education and/or coursework in scientific or engineering field (e.g. physics, biology, chemistry, or material science)

Environmental Outreach Specialist Resume Examples & Samples

Work with scientists and engineers to design strategies to promote cleaner air
Provide outreach strategies to industrial and municipal facilities, responsible parties and individuals to ensure compliance with environmental laws and regulations
Analyze environmental data to determine validity, quality, and scientific significance and to interpret correlations between data, human activities and environmental effects with peer or management review
Provide scientific or technical information, guidance, support, coordination, for purpose of developing environment outreach strategies
Plan, develop and implement air quality community education and outreach campaigns including develop materials, reserve venue, develop branding, advertise, prepare presentations, secure guest speakers, and gather metrics on attendance and ROI
State and Federal environmental regulations
Agency policies and processes, and state and federal regulation regarding administration of Agency decisions
Environmental sciences and its applications
Basic computer software programs, Department databases and mapping tools
Environmental research and investigative techniques and statistical analysis
Federal and state funding options for public water systems
Sociology, psychology and political science
Excellent interpersonal, written and oral communication skills
Excellent oral presentation skills in front of large audiences
Excellent problem-solving skills and attention to detail
Strong critical and analytical thinking skills
Excellent research skills and methods
Webpage design, graphic layout design
Social media outreach
Planning and executing educational outreach events in community
Ability to balance, prioritize and organize multiple tasks and complete assignments by deadlines
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to build strong relationships inside and outside the organization
Ability to understand and interpret environmental rules and statutes to determine whether permit applications or plans and reports meet the requirements or request legal interpretation for standard issues
Ability to follow guidance documents, standard operating procedures, and other technical instructions in performance of tasks
Ability to prepare clear, concise and accurate reports as appropriate for the needs of the audience
Ability to coordinate field and office tasks in an efficient manner
Ability to summarize completed tasks and/or monitoring data orally and in written communication
Ability to interpret data, understand component of complex problems, evaluate theories/ideas/evidence, analyze qualitatively and quantitatively, and reason logically
Ability to conduct social analysis and recognize social processes
Ability to convey complex information and ideas and to present alternative explanations
Regular and predictable attendance, adherence to State of Arizona and other applicable Standards of Conduct, and any Agency specific policies, procedures and practices
Knowledge of or ability to learn and apply LEAN concepts, principles and tools used to create and deliver the most value from the customer's perspective while consuming the fewest resources, and engaging people in continuous problem solving

International Outreach Specialist Resume Examples & Samples

Connect, serve, and empower the alumni, family support members and teammate(s) in Germany and other foreign countries
Provide local, on-the-ground supervision of WWP Germany operations, logistics, and program integration
Act as the local WWP point of contact for military commands in Germany, and other foreign locations as may be necessary
Manage and build partnerships with medical support personnel at Landstuhl Regional Medical Center (LRMC), European Regional Medical Command (ERMC), and other foreign locations as may be necessary
Assist Manager and Directors with developing long- and short-term plans for WWP outreach engagement programming and military command resiliency events and support consistent with the WWP mission
Manage the American Red Cross (ARC) relationship in Germany and coordinate in partnership with ARC personnel in Germany to provide programming and support for alumni, family support members, and military medical personnel and commands as set forth in the WWP-ARC Grant Agreement
Register eligible wounded warriors medically evacuated through LRMC with WWP and assist WWP teammate(s) in the distribution of comfort items to those warriors
Work directly with the wounded and their family members to assist with the recovery and transition process
Actively plan, coordinate, recruit and execute opportunities for networking, camaraderie building, and family bonding for WWP Alumni and their family members
Locate warriors and family members in Germany that have not yet had contact with WWP and introduce WWP’s programs and service, and grow the Alumni international database
Regularly communicate, network, mentor, and outreach to WWP Alumni and their family members in Germany as a designated WWP representative, and refer them to appropriate WWP programs staff, and other organizations as resources
Support WWP by acting as a representative at events and speak on behalf of WWP
Maintain regular communication with the Alumni program chain of command
Post timely updates to all WWP electronic tracking systems, specifically the warrior database (Salesforce)
Provide support for and coordinate with WWP teammates operating in overseas locations
Assist Manager and WWP teammate(s) in overseeing logistics and inventory of comfort items and Transitional Care Packs
Assist Manager with assigned budgets while utilizing expense controls and seeking opportunities for Gift in Kind and discounts
Ability to consistently demonstrate an exceptionally high level of emotional intelligence
Ability to handle highly sensitive matters and behave with diplomacy and empathy
Proven flexibility in handling multiple roles within an organization
Ability to establish and maintain professional relationships with individuals in military, partnerships, third-party, organizations, and community roles
High-level knowledge of military rank systems and organizational structure of each of the Armed Services
Proven ability to speak in public and serve as representation for the organization
Able to take initiative, multi-task, work well under pressure, and complete required assignments in a timely fashion
Good reasoning abilities and sound judgment
Excellent communication skills, verbal and written
Ability and dedication to travel in support of outreach needs of the organization
Mission driven, guided by core values, and a pleasure to work with
Bachelor's degree required. A minimum of four (4) years of experience working with military or veteran populations will be considered in lieu of the degree
Three (3) years’ experience in relationship-building with military organizations, veterans associations, and other targeted constituents preferred
One (1) year event planning experience preferred
Two (2) years’ experience with military treatment facilities / VA facilities and/or military medical separation/retirement process preferred
Two (2) years’ experience using Microsoft Office products preferred

Content Manager / Outreach Specialist Resume Examples & Samples

10 percent travel may be required to visit customers within the continental United States
Work under the direction of Outreach and Training Director to build relationships with customers through website design and personal interactions
Assist in the building and maintenance of relationships with key stakeholders, information contributors, and users
Lead the Outreach team’s efforts with developing online learning material and help videos
Assist the Content Team with organizing information on a variety of conflict environments and missions taking place around the globe
Categorize and organize source material to create a user-friendly, interactive experience
Develop and document new and better ways to get stuff done
Work well under pressure and short deadlines
Work experience or knowledge of the military or federal government (such as the State Department, USAID, or other federal agencies)
Experience with Wiki Markup Language (like in Wikipedia)
Knowledge and experience using HTML, CSS, or JavaScript a plus
Previous or active clearance

Outreach Specialist Resume Examples & Samples

Conduct timely and effective promotion and outreach on behalf of the organization, with a focus on increasing awareness of and promotion of care and support programs, research initiatives and provider resources
Support revenue generation from varied sources to ensure chapter viability and growth
Execute Walk to End Alzheimer's, The Longest Day and Reason to Hope events consistent with the organizational standards and best practices to include recruiting and supporting volunteers, coaching multiple committees, planning logistics and cultivating sponsors
Plan, schedule, market and deliver Association community education programs, care consultation, support groups, conference presentations and other trainings and activities as needed
Identify and meet the needs of diverse communities and populations, including those with young onset, Native American, and LGBT markets
Provide information and referral to constituents in a professional and compassionate manner. Access appropriate information and make recommendations for care and follow-up. Provide accurate and timely documentation and follow-up of call interactions and interventions.Â
Â Effectively leverage Association and community resources with keen attention to identifying and applying best practices
Â Assist with essential office functions; prepare reports and provide information as requested and required

Education & Public Outreach Specialist Resume Examples & Samples

A bachelor’s degree in science or education plus 5 years of related experience, or an advanced degree plus 2 years’ experience in education and public outreach, or a science and/or engineering field with appropriate experience in public engagement
A strong passion for Earth and Space Sciences
Experience teaching STEM‐based curriculum ﴾formally or informally﴿
Strong written and verbal communications skills; experience with public speaking, presenting at conferences, scientific meetings, etc
A demonstrated ability to interpret high‐level science and engineering concepts and disseminate effectively to a variety of audiences
Experience with social media content development and distribution
Experience with curriculum development
Ability to collaborate with LASP faculty and engineers to develop education and outreach activities that support and build on LASP’s science missions
Demonstrated ability to work collaboratively within an institution and across multiple disciplines
Ability to prioritize work and meet deadlines in a fast‐paced, changing environment
Ability to work in a team environment
Familiarity with MS Office Suite and Adobe Creative Suite
Grant‐writing experience and familiarity with governmental and non‐governmental funding sources
A demonstrated ability to work with traditional media ﴾print, broadcast TV and radio, video production﴿
Experience with web design and content management systems ﴾WordPress, Drupal, or a similar platform)
Experience with web design and content management systems ﴾WordPress, Drupal, or a similar platform﴿
Experience working with governmental agencies
Previous work in an academic or research setting
Interest and/or experience in public relations and communications
Working with strategic relations internally and within academic systems
Experience supervising students and/or interns

Client Outreach Specialist Resume Examples & Samples

The Client Outreach Specialist team focuses on client satisfaction and conflict resolution when applicable to ensure the long term retention of clients based on their needs, wants, and goals
You will be responsible for pro-actively reaching out to clients on a scheduled system with different action items per client all pertaining to them being successful
You will help with the creation of email templates and videos that will be sent to clients when a phone conversation cannot be had
Your communication will begin with clients in Month 1 of service and cover basic items, for example confirming login credentials and reviewing service levels and deliverables
Your communication per client will then expand to more complex items as their account matures
You will conduct a client service health check month 6 to ensure everything is going according to plan and adjust as needed
You will renew our clients for services month 12 and offer them an incentive in doing so (TBD)
You will be working in conjunction with internal departments for any additional information you may need for a client
You will utilize a calendar for scheduling client outreach that will be visible to all members of Client Experience
You will schedule the next subsequent call while speaking to the client and stress the importance of their attendance
You will send out a reminder email 48 hours prior to their scheduled call for increased show rate
You will be doing research on client accounts prior to outbounding so that your conversation encompasses your
Minimum 2 years’ experience in a call center client retention role, preferably in a similar technical industry
BA in Marketing, Communications, Computer Science or Business, preferred but not required
You will be expected to take the responsibility seriously of pro-actively communicating with clients and building theirtrust and loyalty with the company, long term
You must be passionate about the positive impact you can make with each and every client
You should have a high level of awareness and interpersonal intelligence with an ability to “read between the lines” and assist the client what they need, not just what they ask for
You should be able to demonstrate a history of successful client communications initiatives
Demonstrated excellent verbal and written communication skills, with the ability to interact effectively and

Outreach Specialist Resume Examples & Samples

Manage Bank’s Speakers Bureau database
Produce the weekly At A Glance report
Produce the weekly Industry Councils Members in the News report
Assist in the planning and execution of president’s outreach events and programs
Assist in the planning and execution of the Bank’s external outreach events and programs
Assist in the planning and execution of the Industry Councils meetings
Manage Industry Councils members’ on-boarding and exit process
Help develop strategic outreach opportunities in the District
Help determine appropriate tools, methods and technologies that can be employed to help staff effectively monitor, manage and report on strategic outreach and issues
Provide project support for Branches
Assist with other projects and events, as necessary
Bachelor’s degree or commensurate experience
5+ years of practical experience in an industry or institution involved in industry or community relations; public outreach; or corporate communications activities
Demonstrated experience in managing events
Ability to work independently. Ability to set priorities and meet tight deadlines. Strong attention to detail
Ability to interpret, manage and analyze both quantitative and qualitative data
Demonstrated excellent written, analytical and oral communications skills. Ability to engage with senior management
Works cooperatively and collaboratively among individuals and teams that have diverse program objectives, as well as the ability to work across the organization and business functions
Demonstrated advanced user of Microsoft Word, Excel and PowerPoint. Knowledge of Tableau is a plus
Candidates with less education or experience may be considered at a lower pay grade and/or salary
Travel (5%)

Marketing Outreach Specialist Resume Examples & Samples

Develop exceptional relationships with community - based partners, advocacies, Providers, and Agency partners
Responsible for data input and tracking of information into department - specific programs (FAST, Sales Force, etc.)
Educate and assist current and potential Members regarding the UHCCP program (i.e. presentations, one - on - one conversations)
Work with Internal cross - functional teams (Clinical, Network, Care Management) to help facilitate issue resolution, as appropriate
Analyze and collect Marketing, Health, and Community - related data in order to develop Market strategies and provide recommendations to Health Plan leadership
Represent UHCCP at community meetings and coalitions; Attend conferences
Ability to travel approximately 75% of the time within the service area (Rochester, NY area)
2+ years of experience with Microsoft Word, Excel, PowerPoint and Outlook
Health / Life Insurance License
Knowledge of CMS (Center for Medicare and Medicaid Services) Marketing rules and regulations
Outreach experience in Managed Care (understanding of the Affordable Care Act (ACA)

Marketing & Outreach Specialist West Lafayette Resume Examples & Samples

One year of experience in website editing, event planning, and/or digital marketing with either internships or post-undergraduate work experience
Knowledge and interest in higher education with a focus on distance learning specific to new student recruitment
Excellent written and verbal communication skills, exceptional interpersonal skills and the ability to work with cross-discipline teams
Demonstrated skills and understanding for implementing content marketing initiatives
Ability to present and interpret information and data in an efficient and effective manner
Ability to travel for recruitment events and flexibility to work evenings and weekends as needed for recruitment presentations, webinars or other events
Excellent customer service skills and professionalism in dealing with students, individuals and business customers
Exceptional interpersonal skills with the ability to influence and build work relationships among a diverse workforce at all levels
Strong organizational and time management skills with emphasis on accuracy and attention to detail
Motivated individual with ability to efficiently multi-task, work under pressure, handle interruptions and meet deadlines
Ability to identify problems, analyze information and implement solutions
Capable of taking initiative, assuming responsibility and handling confidential information with discretion
Ability to work independently and in a dynamic team environment
Ability to lift and carry 10 pounds frequently and 20 pounds occasionally
Demonstrated interest in learning new technology as needed
Proficient with Microsoft Word, PowerPoint, and Excel
Valid US or Canadian driver’s license

Outreach Specialist Resume Examples & Samples

A Bachelors in communications, marketing, business, or similar field
Event management experience to include online registration and campaign management, email marketing, vendor coordination and onsite set up and management
Experience incorporating "New Media" into outreach planning such as video, and social media
Experience with writing and editing articles for newsletters or other publications (and selecting accompanying photos, graphics or other visuals) that together make the material interesting and accessible for an audience of varying subject matter expertise and backgrounds
A basic knowledge of graphic design and publication layout, and professional experience with Adobe InDesign and Photoshop
Experience with cleaning and managing contact databases using Excel and customer relationship management (CRM) tools such as Salesforce.com
Experience updating websites using a Content Management System (CMS) such as WordPress
Intermediate knowledge of MS Word, MS Excel, and MS PowerPoint
Basic knowledge of HTML
Familiarity with following AP or other writing style guides
Demonstrated troubleshooting and problem solving ability
To be effective working alone and as part of a team with other individuals of varying skill levels and abilities
The ability to handle and prioritize multiple assignments
An ongoing, dedicated commitment to product quality and superior customer service

Clinical Outreach Specialist Resume Examples & Samples

Provides clinical support and guidance to approximately 8-10 staff members (outreach coordinators). Responds to questions raised during member outreach calls and troubleshoots/intervenes as needed
Conducts telephonic outreach to certain member populations with significant health issues and/or co-morbidities, in order to help improve access to care and the overall rates of required services
Assists with the development of barrier analysis call scripts to address measures/conditions where HEDIS/QARR/STARS rates are not as expected. Conducts barrier analysis calls to specific member populations to determine any systemic reasons for low performance. Assists in the development of interventions to address identified barriers
Participates in Quality Management Program by identifying improvement opportunities related to HEDIS/QARR/STARS, including performance and through documentation of clinical services. Assists in supplying metric data for quality studies and HEDIS planning
Provide support and guidance to up to five coordinators focusing on pregnant members
License Practical Nurse (LPN) or Registered Nurse (RN) Certification with
General clinical experience in a physician office, ambulatory, acute or long term care setting, or a managed care setting
Previous work experience with direct member contact or education
Work experience creating basic documents in Microsoft Word and Excel
Work experience creating emails in Microsoft Outlook
Bilingual Required in English/Spanish
Registered Nurse with minimum of three years general medical experience in a physician office, ambulatory, acute or long term care setting, or a managed care setting
Outreach or quality experience
Familiarity with HEDIS/QARR specifications
Previous health education or case management experience, especially in Obstetric health education or case management

Outreach Specialist, Long Term Care Resume Examples & Samples

Complete assigned member calls
Implement notification protocols for further assessment by the primary care manager
Complete daily reminders
Place reminders in the member's EIS for the next scheduled member outreach
Follow establish routing of member questions or concerns related to current services or other member needs to the appropriate department(s). Examples include: dissatisfaction with personal care assistant, moving out of the service area, member is currently hospitalized
HS Diploma/GED
Experience within a similar Managed Care organization with experience in customer service, claims review and data entry
Experience working in an administrative/clerical capacity with a strong customer service focus
Work experience using Microsoft Word with the ability to copy/paste, review/track features, and use grammar/spell check
Work experience using Microsoft Excel with the ability to edit, search, sort/filter
Work experience handling many tasks concurrently
Experience working in a customer service setting

100

Public Affairs / Outreach Specialist, Mid Resume Examples & Samples

5 years of experience with strategic communication planning, development, and implementation
2 years of experience with working on a broad range of social media platforms
Experience with using Web analytics tools to measure and track Web site statistics, including Google Analytics
Experience in desktop publishing with Adobe Creative Suite software, including designing and laying out newsletters and other products
Experience with Microsoft Office automation tools, including Word, Excel, and PowerPoint
Experience with audio, audiovisual, multimedia, Web, or equivalent format products
Experience with photographic support
BA or BS degree
Public Relations Accreditation required
Experience as active duty Air Force
Experience with overseas deployment, including a culturally-diverse location
Experience in working staff assignments with Air Staff, MAJCOMs, COCOMs, joint, and agencies
Experience with working on public affairs at an Air Force wing, major command, or headquarters echelon

101

Outreach Specialist Resume Examples & Samples

Build and sustain a viable community presence by hosting Customer Program Fairs and Mobile Support Center events, and participating in homeowner association meetings, PTA meetings, etc., for promoting electrical and natural gas safety, energy conservation, and customer assistance programs
Build relationships with local community groups and agencies
Organize company participation in community events and in collaboration with other agencies/entities
Coordinate/organize/set-up/tear down promotional events, sponsored by CPS Energy, assistance agencies, and/or elected officials
Serve as the Customer Outreach liaison for other departments and entities internal and external to CPS Energy
Prioritize, plan, and fulfill Public Safety and Education and Customer Outreach calendar commitments
Track participation and develop reports for ROI, attendance, and overall efficiency of our PS&E and CAP programs and other community program initiatives
Manage contacts with customers, businesses, agencies, and government officials on behalf of CPS Energy
Assist in the assessment of ongoing needs of the people who receive support through CPS Energy’s customer assistance programs for proposing, developing, and implementing new and modifying existing programs
Build public awareness, perception, and understanding of all programs offered through CPS Energy
Assist in bridging customers to assistance programs outside of CPS Energy, such as CoSA and other agency offerings
Partner with and support local community engagement initiatives
Develop and deliver Public Safety and Energy Conservation programs and presentations to all segmented audiences
Escalate issues or potential problems to appropriate peers and/or chain-of-command
College Degree Preferred and/or equivalent work experience in community relations focused on excellence in service, sales, and marketing
Ability to perform tasks with considerable amount of autotomy, while informing management of progress
Ability to handle a wide variety of work in a fast-paced environment and by deadline
Ability to establish and maintain effective working relationships to navigate the changing industry
Ability to acquire industry and business acumen
Must have the ability to work a flexible schedule that may include early mornings, late evening, and some weekend days required
Displays and promote high standards of ethical conduct and behaviors consistent with organizational standards
Ability to work well both individually and in a team environment
Ability to develop and deliver presentations to large and small groups comprised of diverse backgrounds
Previous experience in using SAP
Proficient in Microsoft Office

102

Social Media Outreach Specialist PL Resume Examples & Samples

To utilize SMaC listening tools to listen to and assess different customer posts and conversations and engage in SMaC conversations to provide Dell’s official response and position, as well as to outreach to help customers in need
To exercise analytical skills to identify trends and prepare and post proactive content and to resolve issues voiced by customers in SMaC. This can include personal resolution and/or coordinating resolution with internal Dell resolver groups
To close the loop with customer upon resolution and Issue containment and be responsible for Public Statements on Social Media sites
To be a close loop with customer & back-end resolver teams and be able to identify issues & escalation on process gaps
To be Subject Matter Expert (SME) for social media interactions
Polish language - advanced and English - communication level
Experience with multiple cross-functional partners between Sales, Customer Care and Technical Support departments to achieve resolution in complex customer situations
Strong communication skills are required with excellence in writing
Strong customer focus
Ability to identify a potential problem and to escalate a problem before broad customer’s groups are impacted
Experience with social media platforms is preferred, but not required. (Twitter, Dell Community Forum, Facebook, etc.)
Experience with video producing and with Adobe Premier is an advantage

103

Junior Transportation Outreach Specialist Resume Examples & Samples

Demonstrated interest or background in transportation and environmental issues
Exceptional analytical and organizational skills
Strong written and oral communications skills and attention to detail
Able to work well in teams and elicit information easily
Ability to work on multiple projects under strict deadlines in a fast-paced environment

104

Energy Efficiency Outreach Specialist Resume Examples & Samples

Experience working in the commercial building sector, particularly the retail and/or food service and grocery sectors, or for an energy efficiency vendor/service provider serving the commercial building sector
Experience with Better Buildings, ENERGY STAR, LEED, and other program platforms
Experience with analyzing, evaluating and/or implementing energy efficiency measures in the commercial building sector

105

Outreach Specialist Resume Examples & Samples

Master’s degree in Social Work from an School of Social Work that is accredited or in candidacy status by the Council of Social Work Education (CSWE) -or- Master's degree eligible for licensure as Licensed Professional Counselor (LPC) or Licensed Marriage and Family Therapist (LMFT) in accordance with the Oregon Board of Licensed Professional Counselors
Licensed Clinical Social Worker (LCSW) -or- LPC -or-LMFT licensure with the state of Oregon required
2 years post masters experience in a behavioral health setting
A Certified Alcohol and Drug Counselor (CADC) -or- 60 hours of approved continuing education units (CEUs) in diagnosis and treatment of substance use disorders within 1 year of hire
American Heart Association (AHA) Basic Life Support for Health Care Provider completion within 1 month of hire
Valid driver’s license and reliable transportation to homes of patients as needed
In compliance with company policy and state regulations, a Department of Human Services (DHS) criminal background check may be required for this position based upon the location of the position. Fingerprinting may be required also
Additional experience in substance use treatment setting

106

Outreach Specialist, Upward Bound Resume Examples & Samples

Master’s degree in Education, Counseling, Student Affairs, Curriculum and Instruction, Psychology, or a related field; Preferred: Specialized training in academic coaching/ advising and post-secondary retention programming
One year of advising experience working with economically disadvantaged, first-generation to college students, and/or students with disabilities
Demonstrated knowledge of holistic support services, development of individualized service plans; financial aid and literacy; and retention programs
Demonstrated commitment to supporting academic needs of students facing barriers to educational success through academic coaching/advising, counseling, instruction, advocacy, and/or education
Preferred: Prior service with TRIO program
Preferred: Life experience with barriers similar to those from TRIO target populations, including but not limited to being a member of an underrepresented group in higher education, being a first-generation student, being from a low-income family, or having a disability
Preferred: Employee supervision and event-planning experience
Orient new and continuing program participants to Upward Bound Program requirements and ensure participation in program services
Develop student non-cognitive abilities, behaviors, and strengths: Positive Academic Behaviors, Self-Confidence & Self-Efficacy, Long Range Academic & Career Goals, Leadership & School and Community Involvement, Social Confidence, and Perseverance & Resilience
Plan, Coordinate and chaperone overnight student trips both local and out of area overnights
Implement pro-active service strategies to facilitate student contacts to caseload every week. Utilize task management-based, strengths-based, and non-cognitive based advising techniques
Collect and review high school grades cards, and advise and monitor student’s progress towards completing high school graduation and college admission A-G course requirements
Review student’s academic progress to determine specific subject area need for services, evaluate tests scores, and assist students in preparing for state and national standardized tests
Assist with federal tracking of Upward Bound Program required services especially frequent student contacts within those services
Work collaboratively with other TRIO programs, outreach/academic success programs, and university programs and offices
Actively recruitment of Upward Bound Program participants
Develop, produce Upward Bound Program marketing materials
Hire, train and supervise student mentors and tutors
Assist with the preparation of project-related materials and attend project related meetings on and off campus
Work collaboratively with UB staff to prepare and submit project reports, proposals, and other materials
Ensure that Upward Bound meets established objectives within federal guidelines
Provide direct student support through academic success coaching for an assigned roster of participants
Provides the Project Investigator and Project Director with regular updates and ensures they are informed of the Program’s challenges, success and progress toward achieving Programs objectives
Maintain punctual attendance, electronic timekeeping as it applies to the scope of this position, and effort tracking for campus partner time commitments
Willing to work flexible/extended hours, including weekends
Responsible for daily electronic timekeeping as it applies to the scope of this position
Regular, punctual attendance as required by the supervisor based on department needs
Perform other duties as assigned by the supervisor
Knowledge of U.S. Department of Education TRIO programs or similar programs providing college access services to individuals from populations with identified socioeconomic disadvantages
Knowledge of financial aid terminology, FAFSA filing requirements, types of federal student loans, and loan rehabilitation
Knowledge of college access and educational advising issues for underrepresented populations in higher education (i.e., admissions, securing scholarships, major and course selection, and experience working with individuals to promote financial and economic literacy)
Ability to develop and maintain professional, collaborative, and service-oriented relationships within Azusa Pacific University and with educational, government, and community agencies
Leadership ability and strong written and verbal communication skills
Ability to manage details and organize large amounts of tracked data
Must be collaborative and an effective team member and team builder
Fluent in Spanish is highly desirable

107

Provider Operations Outreach Specialist Resume Examples & Samples

Make outbound calls to Healthfirst network providers to validate member access to services and existing demographic information currently contained in the Healthfirst Provider Database in accordance with Access and Availability surveys and Provider Spot checks
Record responses and initiate database updates accordingly
Compile survey results for distribution to Network Management and Provider Operations. Coordinate printing and mailing of non-compliant letters to corresponding Providers
Successfully complete Provider Services New Hire Training in order to Provide phone support as needed to the Provider Services Unit during times of peak call volume and/or unexpected call spikes
Field inbound telephone calls from providers, answer their questions, resolve their problems, escalate issues requiring management intervention, and document all actions
As needed, complete Macess Service Form inventory for any Provider Operations/Services folders/workgroups as assigned by management, including completion of new Provider loads or assisting with large ad-hoc data entry projects
Additional duties as assigned
High School Diploma or GED equivalent from an accredited school
Working experience making outbound calls to clients and provide proactive follow up to internal support groups
Working experience working as a liaison with providers and internal support groups
Working experience meeting deadlines under time sensitive constraints
Working experience adapting to last minute project requests
Working experience working independently with minimal supervision
Working experience in MS Excel by sorting, filtering and documenting follow up results
Bachelor's Degree from an accredited institution
Working experience in a outbound customer service capacity dealing with direct consumer and/or business to business interactions either over the phone, in-person or written
Customer Service experience in the Healthcare industry and/or at Healthfirst
Working experience as a Provider Services Representative at Healthfirst with a minimum call quality average of 95% or better during past 6 months
Customer Service experience in a Call Center environment
Working experience with Outbound calling campaign's in a Call Center environment
Working experience with MS Excel using Pivot tables
Detailed oriented with organizational skills

108

Alumni Outreach Specialist Resume Examples & Samples

A friendly and energetic communication style with an authentic charisma and interest in others
Willingness to work as part of a team in a service-oriented environment. Customer service skills, a sense of humor, and a positive attitude about the university with the ability to convey enthusiasm
The demonstrated ability to help recruit and collaborate with volunteers as part of a team
Ability to orchestrate simultaneous activities and prioritize workload to meet deadlines, goals and objectives in a fast-paced environment
Strong organizational, analytical and problem solving skills, and the ability to critically assess a situation
The confidence to work under supervision with community leaders, university leadership, and a wide variety of individuals
The demonstrated ability to support the management of high-profile relationships at the chancellor, deans and directors, and board level
Exceptional and effective written, oral, and interpersonal communication skills
Intermediate skill level in MS Office (Word, Excel, PowerPoint, Outlook). Ability to update and maintain web page content, or ability to quickly learn the skills necessary
Some knowledge of social media, awareness of information and formats used by alumni including Facebook, Instagram, Twitter
Ability to learn the contact management system and Raiser's Edge
Strong attention to detail, accuracy, and confidentiality
Ability to work independently and take initiative
Ability to represent the university with the highest degree of professionalism
Ability to be on time is a requirement. Typical hours are 9am-5pm with intermittent work on weekend and evening for alumni or university meetings and events

109

Economics Outreach Specialist Resume Examples & Samples

Collaborating with faculty and career services offices, especially those at local colleges and universities, to identify promising candidates for positions
Establishing and maintaining strong relationships with faculty and career services office staff at schools with students underrepresented in the economics profession, such as historically black colleges and universities, women’s liberal arts colleges, and others, to facilitate the referral of students for positions
Partnering with various committees of the American Economic Association to identify the best approaches to increasing diversity in the pipeline for economists
Identifying specialty economics clubs and associations within colleges and universities and establishing relationships with club leadership. Actively participating in club sponsored events and activities to increase awareness of positions in the economics divisions
Playing an active role in mentoring and counselling college students to encourage greater interest in the field of economics
Identifying approaches to reaching students with characteristics that are underrepresented in the field of economics, informing them about work at the Board, and developing professional individual relationships with such individuals in order to increase the diversity of the applicant pool for economics positions at the Board
Participating in various diversity and inclusion initiatives in the division to understand division culture and to seek opportunities to fill gaps in D&I goals by suggesting and helping to implement, as appropriate, programs and initiatives

110

Employer Outreach Specialist Resume Examples & Samples

Assume responsibility for one or more projects within the Career Services office. Potential projects include but are not limited to
Employer Communication; prepare and regularly distribute communication to employer partners
Point person for all case interviewing workshops and programming
Participates in graduate employment survey efforts in conjunction with Carey IT and Institutional Research team
Ability to work with individuals and groups, and prepare and deliver presentations
Must be proficient with technology (MS Office Suite) and interested in identifying and adopting technology to reach and connect with target audiences
Well-developed interpersonal marketing and communications skills
Open, friendly personable attitude

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