Outreach Representative Resume Samples

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J Brown

Joseph

Brown

65672 Howell Ramp

New York

+1 (555) 325 9332

65672 Howell Ramp

New York

Phone

p +1 (555) 325 9332

Experience Experience

Houston, TX

Outreach Representative

Houston, TX

Stiedemann Inc

Houston, TX

Outreach Representative

Contribute to the development and preparation of educational materials for members and providers
Conducts provider and community trainings on EPSDT services and other special preventive health initiatives
Perform member education functions on the importance of targeted preventive health services
Contact members, providers and community agencies to coordinate access to preventive health services
Maintain community repository by validating existing information, adding/deleting resources
Assumes leadership and responsibility for selected projects
Initiate outreach efforts, primarily by telephone, related to targeted preventive health initiatives

Phoenix, AZ

Epic Outreach Representative

Phoenix, AZ

Kessler, Oberbrunner and Cormier

Phoenix, AZ

Epic Outreach Representative

Develops education materials to include articles for bulletins, flyers, and any necessary correspondence to assist in educating providers on Medicare issues
Maintains documentation of provider visits, provider communications (verbal and written), and any necessary follow-up activities
Understands and applies the project management methodology to ensure efficient on-time delivery and high-quality results
Designs and develops workshops, in-service sessions, and conference materials
Conducts formal training seminars and informal onsite assistance at provider offices
Assists in preparation and updating of provider publications
Assists Department staff with public presentations, symposiums, and workgroups

present

Los Angeles, CA

Medicaid Enrollee Outreach Representative

Los Angeles, CA

Reynolds-Stroman

present

Los Angeles, CA

Medicaid Enrollee Outreach Representative

present

Attend educational enrollee campaign events promoting Managed Medical Assistance (MMA) and Long-Term Care (LTC), our Medicaid lins of business
Background as a community health worker
Provide information on relevant health related topics at enrollee or public educational events
Engage large MSO practices and develop campaign events with the goal of closing gaps in HEDIS related services
Knowledge of Medicaid products and practices
Computer proficiency including MS Excel and Word
Utilize census reports to identify deliveries at area network hospitals and visit enrollees to provide newborn welcome packages and assist in scheduling necessary medical appointments for both mother and child

Education Education

Bachelor’s Degree in Professionalism

University of California, Santa Barbara

Bachelor’s Degree in Professionalism

Skills Skills

Computer literate; working knowledge of MS Office, social media
Outgoing, excellent communication and interpersonal skills
Ability to work with people from a variety of social, economic, and cultural backgrounds
Self-motivated; ability to work independently, problem solve and demonstrate sound judgment
Experience with or able to establish community networks and connections within one or more of the fields that programs prepare students for
Highly ethical
Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
Participate in the development of outreach programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members
Tracks all member and provider contacts in the appropriate computer systems for the purposes of data collection and record keeping
Assess opportunity for Care Management intervention and make appropriate referral

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8 Outreach Representative resume templates

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Temporary Call Center Outreach Representative Resume Examples & Samples

These positions will include shifts which cover scoring hours from 8am to 11pm Monday through Friday and 9am to 5pm on Saturday and Sunday
May be required to work a rotating shift schedule and weekends
Responsible for contacting remote employees in an efficient, courteous, and supportive manner
Responsible for providing first-level assistance and, as warranted, providing contact information for the support personnel who can provide needed assistance
Responsible for independent and timely resolution of basic issues, and for notifying management of non-routine issues that need immediate attention
Provide complete documentation of outreach efforts and interactions
Responsible for staying current on issues that impact our remote employees and competent by continually referring to and correctly utilizing all support resources
High School Diploma or equivalent preferred
Call center experience is preferred
Previous customer service experienced is preferred
Ability to work as a member of a team
Excellent attendance is required
Experience working with a PC and a Windows environment is required
Working familiarity with Microsoft Office (Excel, Word) is preferred

Outreach Representative Resume Examples & Samples

1-2 years of Medicaid and Medicare enrollment, sales, and business development experience
1-3 experience with MLTC
Ability to create and grow relationships with health agencies and key providers
Bilingual in Mandarin or Cantonese, Korean or Spanish preferred
Proficient with Microsoft Office Programs and Window-based applications

Medicaid Enrollee Outreach Representative Resume Examples & Samples

High School Diploma or Equivalent
Valid Driver License
Reliable Vehicle with Proper Insurance
Strong Communication Skills (verbal and written)
Strong Relationship Building Skills
Computer proficiency including MS Excel and Word
Available nights and weekends for community events
Background as a community health worker
Knowledge of Medicaid products and practices
Associate's or Bachelor’s Degree

Epic Outreach Representative Resume Examples & Samples

Applies understanding of the goals and objectives of the EPIC as per Medicaid Administrative Services Program and work within area of responsibility to ensure success
Partner with the NYS Office for the Aging, local Area Agencies on Aging (also known as AAAs or OFAs), Medicare Part D Plans, and other important federal/State agencies
Work with community based organizations (CBOs) advocacy groups representing, among others, aging and the elderly and chronic diseases affecting the elderly, people with disabilities and institutions that work with the elderly, etc
Build strong relationships with the Offices for the Aging staff and their Health Insurance Information Counseling Assistance Programs (HIICAPs)
Plan events for a respective county with HIICAP Coordinators and local counselors
Develop and draft an approved NYSDOH annual work plan that meets the goals and objectives of the contract with NYSDOH and is reflective of the objectives, targeted areas, and strategies to be implemented by the EPIC Outreach team
Coordinates resources to ensure excellent customer service; works collaboratively with Provider Relations management team to develop and implement strategic initiatives
Assists in preparation and updating of provider publications
Assists Department staff with public presentations, symposiums, and workgroups
Builds and maintains relationships with external stakeholders
Conducts formal training seminars and informal onsite assistance at provider offices
Contacts providers with identified billing issues to offer onsite service/visit
Coordinates/conducts orientations and training for newly enrolled providers and established providers to ensure they understand their roles and responsibilities, billing procedures, and program policies
Designs and develops workshops, in-service sessions, and conference materials
Develops education materials to include articles for bulletins, flyers, and any necessary correspondence to assist in educating providers on Medicare issues
Maintains consistent communications with providers, including communication of policy changes/updates
Works closely with service center departments to identify and address member/provider education issues through office visits, workshops or other educational venues
Maintains documentation of provider visits, provider communications (verbal and written), and any necessary follow-up activities
Maintains schedule of regular provider office visits for goodwill and problem-solving efforts
Maintains working knowledge of the Magellan policies and procedures and communicate information to external and internal stakeholders
Participates in local community organizations that serve the senior population
Represents Xerox and the EPIC Program throughout the State and at professional association meetings
Researches and resolves provider and member inquiries and claims processing issues
Understands and applies the project management methodology to ensure efficient on-time delivery and high-quality results
Understands and applies the MMIS Quality Assurance practices in fulfilling all day-to-day job responsibilities
Requires driving to provider offices, workshops and member association meetings, conferences, etc
Bachelor’s degree preferred or one to two years related experience in the healthcare field, preferably Medicare experience
Must live in the primary territory location or in a contiguous county which representative will serve
Experience in conducting public speaking events/training
Exceptional written and verbal communication skills

Energy Trade Ally Outreach Representative Resume Examples & Samples

Lead the marketing and outreach activities to promote energy efficiency through the management of a trade ally network. Activities include
Technical knowledge in lighting, HVAC, utility systems, energy efficiency programs, and/or building system fields
Proven experience working as or with electrical or mechanical contractors in a commercial and/or industrial setting
Superior organization, communications and interpersonal skills required
Strong analytical skills with ability to manage multiple time-dependent tasks
Proficiency in Microsoft Excel, PowerPoint, and Word is required

Medicaid Enrollee Outreach Representative Resume Examples & Samples

Utilize census reports to identify deliveries at area network hospitals and visit enrollees to provide newborn welcome packages and assist in scheduling necessary medical appointments for both mother and child
Work with community schools, cities, churches, health fairs, and neighborhood organizations to promote healthy behavior
Provide information on relevant health related topics at enrollee or public educational events
Seek out new community partners and maintain relationshipe with existing partners regarding Medicaid products and services
Support the comprehensive plan by engaging LTC leaders, agencies and associations with the goal of identifying community opportunities to engage professionals and caregivers
Engage large MSO practices and develop campaign events with the goal of closing gaps in HEDIS related services
Attend educational enrollee campaign events promoting Managed Medical Assistance (MMA) and Long-Term Care (LTC), our Medicaid lins of business
Conduct education and satisfaction research
Experience working in the non-profit community within this region
Associate's or Bachelor's Degree

Enrollment Outreach Representative Resume Examples & Samples

Take inbound phone enrollment and application calls
Make outbound sales calls to identify, qualify and convert prospects
Process application questions with timeliness and accuracy
Resolve customer service issues (enrollment/order errors, questions about prerequisites, admissions criteria, timelines)
Resolve technical or administrative online issues via email and phone
Instruct the students on how to use the online tools to complete their online applications
2 + years basic technical support, 2 years consultative sales, and 3 years of customer service experience required
Working knowledge of Microsoft Office Suite (Word, Excel, Power Point), Internet applications, web browsers and email applications
Experience with CRM software -- Onyx CRM a plus
Basic troubleshooting skills and basis knowledge of database applications
Knowledge /experience with K-12 school environment preferred
Exceptional time management, follow-up, multi-tasking and problem-solving skills
Excellent communication, written and organization skills
Ability to work in a collaborative and fast paced environment

Outreach Representative Resume Examples & Samples

Outgoing, excellent communication and interpersonal skills
Ability to work with people from a variety of social, economic, and cultural backgrounds
Experience with or able to establish community networks and connections within one or more of the fields that programs prepare students for
Must have good credit and qualify for or possess a credit card
Highly ethical

Patient Outreach Representative Resume Examples & Samples

Demonstrates advanced knowledge and skills with all product devices and accessories supported by Alere Home Monitoring
Contacts newly trained patients and performs follow up reviews as directed by company policies and procedures
Identifies potential problem areas and troubleshoots via phone support
Coordinates telephone appointments with patients who require testing assistance
Contacts HCP as needed to assist with clarification of HCP expectations, suitability and enrollment in CoagNow services
Performs documentation of patient notes in appropriate software applications
Reviews with appropriate staff regarding patient complaints as dictated by company policies and procedures
Reviews with patient reasons for equipment returns and attempts to troubleshoot and/or facilitate meter return process following HCP notification
Submits daily Key Performance Indicators for weekly departmental metrics reviews
Performs other duties related to patient follow-up as needed
Performs all other tasks assigned by supervisor
Demonstrates a broad understanding of company policies and procedures as they relate to patients and clinics
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements
Understands and adheres to business processes and procedures
Assists with implementation of work flow productivity improvements
Maintains a culture of accountability in area of responsibility
Assists with any special projects as directed by management
Allied healthcare provider
Prior customer service or patient care experience preferred
Ability to use effective problem solving techniques
Ability to make decisions within company guidelines
Ability to be goal oriented and results focused
Ability to organize activities and meet set deadlines
Ability to communicate clearly and concisely, both in writing & verbally, with others in a professional manner
Ability to understand the position and its relation to the overall company service process
Ability to use efficient time management skills
Ability to perform effectively in current position
Ability to attend job related courses & seminars as required
Ability to use office equipment that is relevant to job functions
Detail Oriented
Strong Computer/Software Skills
Communication & Writing Skills
Organization/Time Management Skills
Human Relations Skills
Superior Customer Service Skills
High degree of professionalism
Ability to sit for long periods working on computer and/or using phone

Customer Service & Outreach Representative Resume Examples & Samples

Bachelors’ degree and 1-3 years’ related experience, or equivalent combination of education and experience
Experience in a high-volume customer service organization, preferably serving global customers
Proven skills with Microsoft Office suite of products
Ability to prioritize, organize, and multi-task, with a strong detail orientation and focus on accuracy
Strong analytical skills (i.e.: system analysis, troubleshooting)
Fluency in languages other than English
Strong understanding of ProQuest policies and procedures and how they relate to product, market and/or regions

Residential Energy Efficiency Outreach Representative Resume Examples & Samples

Manage contractors participating in the client’s Residential Electric and Gas HVAC Programs to ensure that they comply with the terms of participation, provide excellent customer service and positively promote the brand of the sponsoring client’s energy efficiency program
Work as part of the energy efficiency team ensuring that the implementation of client sponsored energy projects are successfully executed
Provide field mentoring, technical assistance and process flow support to participating HVAC contractors
Maintain strong ongoing communications with participating contractors and other interested stakeholders in order to assess their needs and to receive feedback on their experience with the program
Coordinate and conduct contractor outreach, recruitment, and relationship building to ensure an adequate infrastructure of participating contractors throughout the assigned service territory
Prepare and deliver persuasive presentations and providing program representation at trade shows, trade organization and stakeholder events, supply house counter days, ride-alongs, etc
Lead in the preparation of status reports to accurately describe activities in the field and to monitor progress towards program goals on contractor/consultant participation and the completion of eligible projects
Contribute to the evolution of program strategies and the design of program features, services, offerings and marketing campaigns
Conduct desktop QA/QC to ensure accuracy of data reported to client
Assist in customer service support referred by ICF customer service operation or as requested by participating contractors or by the client
5+ years of management, technical or sales experience in the HVAC market
Bachelor’s degree, preferably in Building Construction, Architecture, Business, Marketing, or Mechanical Engineering, or equivalent additional relevant professional experience
Clean and valid driver’s license
Strong technical experience in residential electric and gas HVAC and domestic hot water technologies, particularly energy efficiency products such as ductless mini-splits, condensing furnaces and boilers, heat pump water heaters, programmable and smart thermostats, and other energy efficient technologies
Familiarity with energy efficiency construction practices, building load calculations, proper mechanical system sizing, and energy savings calculations
Work experience in New York City and/or surrounding areas
Experience working on successful energy efficiency programs
Utility experience and understanding of Demand Side Management (DSM) program implementation
Multilingual
Excellent verbal, interpersonal and written communication skills
Sound business ethics, including the protection of proprietary and confidential information
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Ability to be flexible to handle multiple priorities

Customer Service & Outreach Representative Resume Examples & Samples

Maintains a valued, partner relationship with the customer and sales throughout the lifecycle of the account and/or orders
Proactively calls customers as part of onboarding process for new orders
Responds to inquiries and issues with a high degree of professionalism and commitment to customer satisfaction
Follows up with customers regarding survey and net promotor score feedback; documents, analyzes and provides recommendations for improvements to the management team; follows up with customers when appropriate
Provides outreach to customers regarding product changes or discontinuations; sets up complementary product trials and partners with sales to follow up
Monitors low usage accounts, sharing findings and identifying potential training opportunities
Maintains SalesForce.com detail notes and relevant information on each outreach effort
Analyzes data and creates reports showing performance of outreach initiatives
Analyzes and prioritizes current workloads based on urgency, received dates, revenue, and other factors to ensure that department and business deadlines are met
Working knowledge of SalesForce.com or similar tool
Strong interpersonal and relationship-building skills, with ability to enthusiastically and professionally interact with a diverse blend of personality types
High level of learning agility, with ability to learn, comprehend and explain complex product functionality and value proposition
Ability to productively work independently and as part of a collaborative team
Ability to adjust work schedule to meet business needs

Marketing Outreach Representative Resume Examples & Samples

Creating and maintaining relationships through regular visits with potential strategic business partners such as local hospitals, universities, community colleges, community centers
Researching and outreaching to new university contacts and new leads within existing partner universities
Setting meetings and travel to schools to network with university staff and faculty to drive interest in Kaplan courses
Scheduling and participating in regular educational presentations, community visits, luncheons, town and union hall meetings, and marketing events
Conducting presentations and facilitate outreach programs for prospective students at high school and college locations/events
Maintaining marketing materials
Supporting and implementing marketing initiatives
Attending events both off-site and in school, including but not limited to open houses, open studios, college fairs, and industry events
Communicating accurate, current, and comprehensive product knowledge, information about the Kaplan language courses, resources available and the application process
Assisting with the admissions application process offsite, and other admissions/marketing projects as needed
Prior work experience in the Marketing/PR/Sales preferred
Degree in Marketing/PR/Communications preferred

Public Outreach Representative Resume Examples & Samples

Graphics design skills
Social Media knowledge
Flexible schedule
Excellent communication skills both orally and in writing
Good IT skills
Ability to prioritize and plan effectively
Awareness of different media agendas
Creativity
Willingness to do ground work
Assisting in the planning, developing and implementing of PR strategies including communications plans and outreach strategies and campaigns
Assisting in the writing and producing of presentations and press releases
Dealing with enquiries from the public, the press, and related organizations, often via telephone and email
Providing clients with information about new communications and outreach opportunities and current PR campaigns progress
Commissioning or undertaking relevant market research
Designing, writing and/or producing presentations, press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos
Fostering community relations through events such as open days and through involvement in community initiatives
Commissioning market research
Sourcing and managing speaking and sponsorship opportunities
Managing and updating information and engaging with users on social media sites such as Twitter and Facebook
Maintaining and updating information on the organization’s website
Assisting in organizing events including press conferences, exhibitions, open days and press tours
Assisting in devising and coordinating photo opportunities
Assisting in the preparation of the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs
Assisting in the research, writing and distribution of press releases to targeted media/audience
Assisting in the liaising with colleagues and key spokespeople
Assisting in the organizing promotional events such as community meetings, groundbreaking events, ribbon cutting events, open houses, town hall meetings, press conferences, exhibitions, tours and visits

Marketing Outreach Representative Resume Examples & Samples

Identifying and cultivating relationships through regular visits with potential strategic business partners such as local hospitals, universities, community colleges, community centers, travel agencies, and companies
Conducting presentations and facilitating outreach programs for prospective students at local companies, high schools and college locations/events
Maintaining marketing materials and supporting marketing initiatives
Following-up on prospective partnerships and tracking progress toward target goals
Attending events both off-site and at Kaplan schools, including but not limited to open houses, open studios, college fairs, and industry events
Prior work experience in Sales, Education, or Marketing/PR preferred
Degree in Business, Marketing/PR/Communications preferred
Experience or interest in international students, international travel or study abroad

Outreach Representative Resume Examples & Samples

Communicate effectively. This position displays effective communication skills while performing the following functions
With staff, providers and members to accomplish business and member needs
Initiate outreach efforts, primarily by telephone, related to targeted preventive health initiatives
Perform member education functions on the importance of targeted preventive health services
Recruit, holistically assess and enroll members into Disease Management Programs as appropriate
Assess opportunity for Care Management intervention and make appropriate referral
Contact members, providers and community agencies to coordinate access to preventive health services
Tracks all member and provider contacts in the appropriate computer systems for the purposes of data collection and record keeping
Conducts provider and community trainings on EPSDT services and other special preventive health initiatives
Contribute to the development and preparation of educational materials for members and providers
Collaborates with human services providers such as Head Start Programs, WIC and homeless shelters; as well as state agencies such as CYS and Juvenile Probation in the identification and outreach to members in need of services
Participate in the development of outreach programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members
Maintain community repository by validating existing information, adding/deleting resources
Assumes leadership and responsibility for selected projects
Other duties as assigned or requested
Must be proactive, self-directed, assertive and creative in problem solving and system planning
Strong active listening skills with the ability to act sensitively toward diverse people and situations .Ability to successfully interact with external customers, peers, colleagues, and management team
Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
Must demonstrate sound judgment and discretion when approaching problems and making decisions
This position must be able to utilize sound and flexible productive work habits to set priorities, organize work and utilize time effectively
Must be aware of issues Gateway Health Plan members face related to healthcare including transportation, child care, lack of knowledge concerning Preventive Health, distrust of the system as well as other personal, social, financial barriers
Must demonstrate patience and empathy when interacting with members and all internal/external customers
This job requires the ability to work independently and as a team member
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Patient Outreach Representative Resume Examples & Samples

Demonstrates advanced knowledge and skills with all products and accessories supported by Alere Home Monitoring
Contacts newly trained patients and performs follow up reviews
Coordinates telephone assistance with patients who require testing support
Performs other duties related to patient or product follow-up as needed
Allied healthcare provider preferred
Effective problem solving techniques
Goal oriented and results focused
Efficient time management skills
Strong computer/software skills
Superior customer service

Outreach Representative Resume Examples & Samples

Communicate effectively by telephone with internal and external sources as needed for collection of medical information to assess and coordinate access to healthcare needs
Proficient in the use of computer based technology in order to perform job duties in a remote setting and exhibits a strong working knowledge of Microsoft office products
One (1) year experience in Community Outreach/Customer Service
Ability to work from home in the State of WV with high speed internet access
Prior experience with the Medical Assistance population and/or Managed Care
Bilingual, Spanish speaking

Business Outreach Representative Resume Examples & Samples

Bachelor’s degree required. Master’s degree preferred
Results oriented
Computer literate; working knowledge of MS Office, social media
Self-motivated; ability to work independently, problem solve and demonstrate sound judgment
Must have a reliable vehicle, valid Driver’s license and a good driving record
Must possess a sincere interest in helping others achieve life goals

Energy Trade Ally Outreach Representative Resume Examples & Samples

Lead the marketing and outreach activities to promote energy efficiency through the management of a trade ally network
The ability to perform assigned or self-initiated activities to a successful conclusion. Must possess excellent interpersonal skills
The ability to work as a team member and independently with little direction
Anticipate needs and exercise mature judgment
Experience and/or interest in the Energy Efficiency industry or related technologies
Environmental or energy background or certifications
Experience in energy efficiency/efficient equipment sales and/or service preferred, but not required
Aptitude for Microsoft Dynamics or related CRM type software