Operations Process Manager Resume Samples

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CB
C Beahan
Cletus
Beahan
482 Rolfson Roads
Phoenix
AZ
482 Rolfson Roads
Phoenix
AZ
Experience Experience
09/2014 – present
San Francisco, CA
Area Airfreight Operations Process Manager
San Francisco, CA
Area Airfreight Operations Process Manager
09/2014 – present
San Francisco, CA
Area Airfreight Operations Process Manager
09/2014 – present
  • Develop strategies to increase performance / quality and utilization of workflow model
  • Ensuring the management of tasks is being executed by branch level mgt. teams(monitored through BAM tools and Billing/Unbilled reports)
  • Develop strategies to increase performance / quality and utilization of system functionality
  • Develop strategies to increase performance / quality and utilization of shared service center
  • Monitor utilization and performance of Cargo IQ KPI’s
  • Monitor utilization and performance of KN product /KN Freightnet Suite
  • Ensure that effective cost management processes are in place and adhered to at branch/dept levels
03/2010 – 03/2014
Phoenix, AZ
Wire Operations Process Manager
Phoenix, AZ
Wire Operations Process Manager
03/2010 – 03/2014
Phoenix, AZ
Wire Operations Process Manager
03/2010 – 03/2014
  • Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development
  • Represents unit on projects relating to new system components, upgrades, or rule changes
  • Assists in the development of cost centers’ annual budget; manages and monitors expenses to approved budget
  • Manages and oversees the activities of the unit and direct reports
  • Assists Operations Management with developing, designing and executing strategies to manage risks associated with sending and receiving Fed wires and SWIFT international messages, including operations, computer systems and technologies associated with domestic and international wires or SWIFT messages
  • Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff
  • Establishes goals for the unit in accordance with and in support of bank, division and department objectives; determines work priorities; develops and maintains business resumption and disaster preparedness plans for the assigned unit
04/2007 – 12/2009
New York, NY
Operations Process Manager
New York, NY
Operations Process Manager
04/2007 – 12/2009
New York, NY
Operations Process Manager
04/2007 – 12/2009
  • Regularly review operational performance metrics, identify opportunities for improvement and drive changes centrally taking into account interdependencies between various processes
  • Perform post-action review to measure process adherence and drive teams to comply with process
  • Drive initiatives using an quantitative and analytical approach that contributes to long-term operational excellence and efficiency
  • Review and eliminate redundant or unnecessary process steps with a view of simplifying the overall process and abstracting complexity from the customer
  • ITIL Foundations certification (ITIL Practitioner a plus)
  • Owning and developing the application services (Application Management, AM) of the service management processes
  • Working as a contact person towards client’s service management and process development
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Tulane University
Bachelor’s Degree in Computer Science
Skills Skills
  • Proven experience in building a process repository, defining centrally driven governance, establishing and tracking against key metrics
  • ITIL Foundations certification (ITIL Practitioner a plus)
  • Experience managing small globally distributed teams
  • Excellent analytical skills, verbal skills and written communication skills and persuasive with details and facts
  • Excellent interpersonal skills and ability to collaborate
  • Serve as a catalyst for change driving continuous improvement activities while focusing on planning and implementing process improvement initiatives
  • Capture improved standard processes and improvements in clearly written standards and protocols. Periodically, evaluate effectiveness of standards and protocols and propose revisions as necessary
  • Lead cross communications with management, peers and adjacent operating teams, ensuring global operational consistency of all Facebook owned and colocation data centers
  • Generate clear problem statements/gap analysis of processes and procedures. Establish key performance and progress measurements
  • Coordinate execution of FacOps site assessments. Identification of key topics/issues/risks to be elevated for global operational improvements
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1

IT Operations Process Manager Resume Examples & Samples

  • Major Incident Management: We restore normal service as quickly as possible, thereby minimizing the impact of incidents on business operations. Engagement of IT resources as well as communication with stakeholders are facilitated, thus ensuring the best possible levels of service quality and availability are maintained
  • Problem Management: We prevent incidents from happening, and minimize the impact of future incidents that cannot be prevented. We apply appropriate methodology depending on the criticality of the Problem
  • Change Management: We are responsible for providing standardized policies, processes and procedures for introducing changes to Production / Disaster Recovery computing environment. We use a Global Change Advisory Board (CAB), to review and approve business critical proposed changes
  • LI-MK1* Requirements
  • Fluent Business level English
  • Strong IT background, understands process management end to end across Incident, Problem and Change competencies
  • ITIL understanding and qualification advantageous
  • Strong Leadership skills with at least 3 years people management, matrix management and team building experience
  • Collaboration with Stakeholders, able to work across multiple reporting lines to achieve objectives and keep everyone informed
  • Drives teams to deliver- always looking to add value, improve and exceed expectations
  • Quick situational analysis and decision making abilities
  • Attention to detail, always looking to drive continuous improvements
  • Patience and creativity, with conflict management skills
  • Demonstrates a high level of customer focus and empathy
  • Solid experience of supporting an end user environment
  • Excellent reporting skills, with an ability to communicate complex information in a simple format
  • Excellent verbal and written communication skills, able to present to Senior Management
  • Understands and can deal with cultural differences and communication styles
  • Ability to work under pressure and always keep things simple  
  • Ability to work under pressure and always keep things simple    
2

Field Operations Process Manager Resume Examples & Samples

  • Co-Ops/Interns
  • General
  • General Management
  • Government Relations
  • Internal Audit
  • Management
  • Other
3

Liabilities Operations Process Manager Resume Examples & Samples

  • Bachelor degree or above major in accounting, finance, economics is preferable
  • Good English speaking, writing and good computer skill
  • Familiar with PBOC/ SAFE/ CBRC related regulations and policies is preferable
  • Team player, ability to work in a well diversified team and should possess good interpersonal and communication skills
  • Willingness to accept challenges, self-driven and deliver results based on predefined timelines
  • Candidate who is keen to take on challenges with the goal to build a long term career in centralized Operations is welcome to apply
4

Service Operations Process Manager Resume Examples & Samples

  • Oversee teams that perform inbound and outbound engagement performing integrated service deliverable
  • Oversee the improvement processes supporting specified key performanace indicators
  • Ensure standardization of processes within and between all service centers
  • Contact Center operations in a multi-channel environment
  • Master’s Degree or Business Administration Project Management experience
5

SMB Operations Process Manager Resume Examples & Samples

  • Scope and deliver large projects end-to-end to improve efficiency and effectiveness of our teams
  • Instrument and automate internal tools to increase efficiency
  • Improve operational workflows for our regional and outsourced teams
  • Drive alignment and prioritization on the right processes, success metrics, and workflows across cross-functional teams
  • Develop, evaluate, and define metrics by which the program is measured
  • Manage operational processes across several stakeholders and many different contributors
  • Identify & manage risks, monitor incoming bugs, and triage issues
  • Ensure detailed testing, documentation and training resources are created and stored for future use
6

Finance Operations Process Manager Resume Examples & Samples

  • Overall management accountability for contract changes, maintenance, variance analysis, and accounting and statement accuracy for an assigned portfolio of contracts
  • Oversight and responsibility for statement accuracy and timeliness of processing portfolios assigned to Royalty Analysts (RAs) who are located in Fargo, including approval responsibility for contract maintenance and adjustments made by the RAs (occasional travel to Fargo may be required)
  • Partner with business development, account management and internal royalty teams to ensure royalty contract terms are fully supportable and scalable
  • Responsible for business relationship management with business and vendor partners, with detailed knowledge of contract models and terms
  • Oversees operationalizing new business models assigned to OPMs
  • Responsible for documentation, education plan and collaboration with RAs
  • Working knowledge of royalty processing tool, participating in testing of changes and updates as required
  • Drive process improvement and simplification
  • Participate in external audit process as needed
  • Ensure adherence to royalty accounting controls and compliance
  • Accountability for both quantitative and qualitative metrics
  • Relationship building and consultative skills in support of new and existing business models with account management and vendors
  • Competency in statement preparation, payment and accounting methods and practices
  • Knowledge of royalty accounting controls and compliance, with focus on contracts in manager’s scope
  • Leadership and coaching skills to guide/advise processing team for success
  • Working knowledge of Royalty, Finance and Business systems and tools
  • Ability to build and maintain strong cross-functional and cross-team relationships
  • Highly organized and demonstrates attention to detail and accuracy
  • Proven demonstration of solid verbal and written communication skills
  • Agility to manage multiple projects, work effectively in a dynamic environment, and meet ongoing and overlapping deadlines
  • Strong analytical problem solving skills
  • Dedicated client focus and the ability to work with diverse teams
  • Ability to work independently while also being a strong collaborator
  • Preferred experience with MS financial tools (MS Sales, MS Invoice, etc.)
  • 5+ years of Finance or Operations experience
  • BS/BA degree or relevant experience
  • Prior supervising experience preferred
7

Data Operations Process Manager Resume Examples & Samples

  • Lead a small team responsible for developing and documenting the process to operationalize data management at Ford by collaborating with Data Standards, Data Governance and Data Acquisition teams
  • Document processes to leverage data standards to create data quality metrics, including requirements for using
  • Bachelor's Degree in Computer Science, Engineering, Statistics, Economics, or other related field of study
  • 8+ years of experience managing data and data processes, master data management
  • 4+ years of experience managing a team (direct reports)
  • Demonstrated ability to develop / lead a team
  • Strong collaboration and influencing skills, and the ability to energize a cross-functional team
  • Demonstrated problem formulation with the ability to take complex problems and break them down to create and implement an action plan
  • Ability to communicate findings to make data analysis actionable and understandable by Data Operations team members, business partners, including IT and analytic teams
  • Strong ability to effectively communicate information and ideas in written and verbal formats, including process documentation
8

Operations & Process Manager Resume Examples & Samples

  • Design & own critical paths for all Cosmetics process, including
  • Roll out of new stores & new stands
  • Re-merches
  • Promotions (including load-ups, PLV, Agencies etc)
  • Eventing
  • Lead and advise on the mechanics of the makeup process respect of,
  • Testers
  • Spare parts
  • Forecasting & stock management on long lead time products
  • Master data deadlines and process
  • E-commerce timings
  • Setting and monitoring KPIs for each function with regards to the makeup end to end process
  • Ownership and maintenance of RISK analysis if critical dates are missed
  • Leading weekly and monthly review of critical paths
  • Develop and embed multifunctional ways of working across all functions involved in the Makeup end to end process
  • Strong Project Management & organizational skills
  • Interpersonal & communication skills
  • The ability to influence and gain buy-in effectively at all levels
  • Strong creative flair
  • Ability to work independently ensuring that regular updates are provided to key stakeholders
  • Ability to challenge the status quo and drive change
9

Operations Process Manager Resume Examples & Samples

  • Establish an end to end view of operational business process, map process impacts to customer experience and take a holistic approach to continuously improving operational processes
  • Regularly review operational performance metrics, identify opportunities for improvement and drive changes centrally taking into account interdependencies between various processes
  • Perform post-action review to measure process adherence and drive teams to comply with process
  • Introduce appropriate checks and balances in the process to ensure deviations are flagged in a timely manner
  • Build relationships with various cross functional managers and work collaboratively across functions to ensure customer experience across journeys are seamless and unified
  • Drive initiatives using an quantitative and analytical approach that contributes to long-term operational excellence and efficiency
  • Review and eliminate redundant or unnecessary process steps with a view of simplifying the overall process and abstracting complexity from the customer
  • Proven experience in building a process repository, defining centrally driven governance, establishing and tracking against key metrics
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • ITIL Foundations certification (ITIL Practitioner a plus)
  • Experience managing small globally distributed teams
  • Minimum of 7 years of experience in IT infrastructure operations
  • Excellent analytical skills, verbal skills and written communication skills and persuasive with details and facts
  • Excellent interpersonal skills and ability to collaborate
  • High degree of tenacity with the ability to operate in a fast pace environment driving changes through diligence and persistence
10

Finance Operations Process Manager Resume Examples & Samples

  • Drive end-to-end process design and new system implementation, collaborating with Product, Engineering, Finance and Operations teams
  • Identify opportunities to deliver improved Customer Experience
  • Design reporting and perform analyses to drive effective process improvement, eliminate mistakes and provide quick fixes
  • Manage outsourced vendors and processes, ensuring that operations targets are met and identifying opportunities for growth and improvement
  • BA/BS degree or equivalent practical experience
  • Exceptional communication skills with ability to work cooperatively and proactively with colleagues, partners and vendors
  • Ability to autonomously drive and prioritize multiple initiatives
  • Project Management experience with the ability to drive customer experience and process improvements
  • Strong influencing skills and change management experience with the ability to successfully manage complexity and multiple priorities
  • Success working in a cross-functional, fast-paced environment and leading complex operations initiatives
  • Passion for analyzing large data sets (strong spreadsheet skills), formulating recommendations and communicating them clearly
11

MSO Operations Process Manager Resume Examples & Samples

  • Lead teams in the delivery of high-quality programs and solutions that meet business needs
  • Create detailed project design documents and task-level project plans to organize cross-functional teams
  • Partner closely with other members of functional project teams to define business requirements
  • Prepare and present cost-benefit analyses
  • Bachelor’s Degree in Finance, Accounting, Business or related field
  • Prior experience managing mid to large scale projects
  • PMP and/or Six Sigma certification
  • Previous experience planning and managing large projects
  • Prior experience in the health solutions industry
12

IOC Service Operations Process Manager Resume Examples & Samples

  • Responsible for authoring, updating, and maintaining the Huntington IOC's process documentation and runbooks
  • Participate in both application and infrastructure projects, and communicate and document operational needs such as knowledge requirements, training needs, operational resiliency options, and overall IOC impact
  • Work closely with infrastructure and application monitoring teams to ensure production support knowledge is tied to events and incident tickets
  • Responsible for managing production documentation within the Service Now knowledge management tool
  • Produce IOC operational scorecards regarding process adherence and quality of work
  • 7-10 years of relevant Information Technology experience
  • Minimum 5 years of experience in authoring technical documentation
  • Demonstrated understanding of the project delivery lifecycle
  • Strong experience with ITIL Service Operations methodologies and a general understanding of ITIL Service Transition and the ITIL Continual Service Improvements model
  • Experience in working across multiple business teams, outside service providers, and partner organizations
  • Outstanding interpersonal skills and ability to establish relationships at all organizational levels
  • Comfortable in a fast dynamic environment with an ability to manage multiple tasks simultaneously
  • Banking/financial services experience a plus
13

Business Operations & Process Manager Resume Examples & Samples

  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Oversee overall financial management, planning, and process analysis & improvement
  • Management of the Services budget in coordination with SLT, Finance and Sales Operations
  • Regular meetings with VP on our financial position and operational execution
  • At least 3-5 years’ experience in Financial Management focused on Services and/or Sales a must
  • Strong background and work experience in Services and/or Finance a must
  • Deep understanding of NetSuite and SFDC; proficient in Excel, Word, and Outlook a must
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices
  • Demonstrated leadership and vision in managing between groups and major projects or initiatives
  • Background in a fast paced, high growth environment
14

Provider Operations Process Manager Resume Examples & Samples

  • Project manage the improvement process
  • Minimum 3 years Project Management experience
  • Intermediate knowledge of Microsoft Office Word, Excel
  • Intermediate knowledge of Microsoft Powerpoint
  • Provider Network Operations experience
15

Wire Operations Process Manager Resume Examples & Samples

  • Assists Operations Management with developing, designing and executing strategies to manage risks associated with sending and receiving Fed wires and SWIFT international messages, including operations, computer systems and technologies associated with domestic and international wires or SWIFT messages
  • Manages and oversees processes of the assigned unit; ensures that activities of the areas are completed as scheduled; monitors wire activities and system performance to ensure that customer service level commitments and deadlines are met
  • Establishes goals for the unit in accordance with and in support of bank, division and department objectives; determines work priorities; develops and maintains business resumption and disaster preparedness plans for the assigned unit
  • Manages and oversees the activities of the unit and direct reports
  • Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate
  • Assists in the development of cost centers’ annual budget; manages and monitors expenses to approved budget
  • Communicates and works with other unit managers, internal and external customers, vendors and technical staff to ensure uninterrupted work flow
  • Develops and/or maintains unit’s management reports such as Service Level Measurement, Scorecard, and Daily Statistics
  • Represents unit on projects relating to new system components, upgrades, or rule changes
  • Understands and keeps abreast of regulatory changes governing wires including Bank Secrecy Act, Anti-Money Laundering, and OFAC to ensure compliance to all policies, regulations and rules in order to minimize the bank’s risk exposure and mitigate all potential losses
  • Ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act
  • Reviews and approves work of the unit within authorized limits
  • All other miscellaneous responsibilities and duties as assigned
  • Three to five years of experience in related positions of progressive responsibility
  • Item Processing experience preferred
  • Minimum two years lead/supervisory/management experience
  • Should include planning, leading, directing, coaching, counseling, conflict management and team building
  • Accounting experience preferred
  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software
  • Demonstrated verbal and written communication skills, including presentation skills
  • Should be analytical, detail oriented, organized
  • Must be able to meet deadlines and handle multiple priorities
  • Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently
  • Should be able to analyze complex situations quickly and recommend solutions and alternatives
  • Must exhibit a positive mental attitude
  • Should be flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities
16

Ebusiness Lean Operations Process Manager Resume Examples & Samples

  • Develop process improvement strategies
  • Lead company-wide implementation of eBusiness tools
  • Design and excute benchmark process and financial analysis of eBusiness tools and related projects
  • Leverage benchmarking and analysis to deliver operation improvement
  • Facilitate, train and lead strategy deployment activity
  • Lead change management activities (create transition plans from current to future state and execute)
  • Train cross functional, multi site teams in Lean transformation philosophy, approach, activity and appropriate transformation tools
  • Assess operational efficiency and performance
  • Develop business cases and establish financial and non-financial project goals
  • Lead projects through discovery, design and implementation
  • Manage people and projects to ensure optimum achievement of results
  • Develop and execute capability building plans to achieve strategic goals
  • Other duties as assigned by management
  • Minimum education required: BS/ MS or MBA preferred
  • Strong understanding of MS Office tools, particularly MS Excel
  • Other Skills required-
  • Analytical Problem Solving: Able to identify problems; apply structured and disciplined methodology to identify root cause using data
  • Innovative and effective solution development, risk mitigation and execution
  • Hands-on experience with most of the following Lean tools: DMAIC, Lean, voice of the customer, SMART problem and goal statements, SIPOC and process mapping, SIOP, process capability analysis, failure mode and effects analysis, graphical methods, measurement systems analysis, hypothesis testing, analytical hierarchy process, benchmarking, quality function deployment, control charts, standardized work
  • Exceptional communication and platform skills
  • Ability to influence associates are various levels in the organization
  • Minimum experience required— 10+ years of business/operations management or manufacturing experience with management responsibilities
17

Operations Process Manager Resume Examples & Samples

  • Reporting and developing reporting, for example in regard to SLA reporting, quality of service, and invoicing
  • Maintaining service production-related process documentation
  • Reporting-related development
  • Active attitude towards work and ability to communicate fluently
18

Area Airfreight Operations Process Manager Resume Examples & Samples

  • Area controlling of CIEL/Airlog airfreight operating system utilization
  • Specifically coordinating with Area Airfreightteam member to ensure effective systems utilization
  • Ensuring the management of tasks is being executed by branch level mgt. teams(monitored through BAM tools and Billing/Unbilled reports)
  • Area controlling of airfreight operational processes to ensure optimal “work flow” structure is implemented
  • Root cause analysis and support of the airfreight organization in regards to the operational KPI’s
  • Area level oversight of customer implementation projects ensuring a smooth onboarding process in alignment with corporate GCIM protocols
  • Monitoring of Key customer KPI’s to ensure levels of committed service are being achieved
  • Facilitation of Systems tools and transition of tasks to the Shared Service center in alignment with SSC Area business partner team
  • Acting as the direct point of contact with the SSC teams relating to task transition
  • Facilitation/Assistance for training needs within the area in collaboration with corp training team
  • Evaluating and ensuring that appropriate infrastructure is in place for business growth (when committed business is on board) and ensuring that appropriate infrastructure is in place when staff fluctuations occur
  • Act as the direct responsible party ensuring that productivity targets are being met by the respective airfreight departments
  • Ensure smooth and efficient systems and process collaboration with other business units ( Brokerage/Overland specifically)
  • Ensure that effective cost management processes are in place and adhered to at branch/dept levels
  • Close cooperation with responsible field offices
  • Develop strategies to increase performance / quality and utilization of system functionality
  • Develop strategies to increase performance / quality and utilization of workflow model
  • Develop strategies to increase performance / quality and utilization of shared service center
  • Self driven analysis of systems, processes- and performance related to systems KPI’s with the help of the applicable operational mgt
  • Confidential handling of national statistics in close cooperation with area airfreight team
  • Monitor utilization and performance of Cargo IQ KPI’s
  • Monitor utilization and performance of KN product /KN Freightnet Suite
  • Testing of new CIEL/Airlog releases and functionalities in conjunction with regional team
  • At least 12 month operational background in AE or AI
  • Knowledge of Kuehne+Nagel systems an advantage
19

HEF Operations Process Manager Resume Examples & Samples

  • High School diploma
  • Three to five years in a combination of demonstrated experience with finance products and processing experience
  • Associates Degree or equivalent combination of education and experience is preferred
  • Strong organizational and telephone skills
  • Excellent Microsoft Word, Excel, and Lotus Notes software experience
  • Excellent written/oral communication and interpersonal skills
  • Ability to lead and work in a team environment, resolve problems independently, inform management of all appropriate issues, work with a sense urgency while maintaining close attention to detail
  • Candidate must be willing to work a variety of tasks
  • Demonstrated ability to make sound decisions
  • Demonstrated research experience
20

Operations Process Manager Resume Examples & Samples

  • Serve as a catalyst for change driving continuous improvement activities while focusing on planning and implementing process improvement initiatives
  • Capture improved standard processes and improvements in clearly written standards and protocols. Periodically, evaluate effectiveness of standards and protocols and propose revisions as necessary
  • Lead cross communications with management, peers and adjacent operating teams, ensuring global operational consistency of all Facebook owned and colocation data centers
  • Generate clear problem statements/gap analysis of processes and procedures. Establish key performance and progress measurements
  • Coordinate execution of FacOps site assessments. Identification of key topics/issues/risks to be elevated for global operational improvements
  • Conduct lessons learned activities to continuously eliminate barriers to continuous improvement
  • Assessment of abnormal events and incident reports. Lead global application of post-incident reports, root cause analysis, and corrective action plans
  • 5+ years of management of technology operations, including direct experience managing mission critical facilities
  • Experience in project management and change management
  • Experience in writing process and procedural protocols and standards
  • Process improvement and business transformation technical skills
  • Ability to manage senior stakeholders and run multiple engagement teams concurrently
  • Commitment to growing and developing the operational processes including training, coaching and mentoring
  • Ability to lead in a fast paced, hands-on, start up environment
  • Ability to make decisions and work with minimal direction
  • Possess a track record of thinking strategically and executing tactically
  • Experienced in project management
  • Knowledge and understanding of data center power and cooling infrastructure
  • Knowledge of data center industry standards, building codes and safety standards, including NFPA and ASHRAE
  • Ability to drive continuous improvement of product design, program management, and business processes
  • Approximately 35% travel
21

Field Operations Process Manager Resume Examples & Samples

  • Partner with business leaders, subject matter experts, project teams, and functional/non-functional partners to identify process improvement opportunities. Drive these opportunities from idea through completion using data driven processes and standard project management tools
  • Lead and facilitate cross-functional, multi-location project teams and communicate the teams' progress to business leadership. Measure progress by regularly monitoring performance against defined milestones, as well as improvements in key metrics
  • Identify and manage resources required to successfully execute cross-functional or complex projects and drive projects to achieve maximum results
  • Facilitate discussions on project priorities and resource requirements for execution
  • Develop and validate metrics to measure on-going sustainment
  • Coordinate the implementation of best practices, processes and procedures. Educate area and field leadership in standardized work-flows, tools, measurements and practices
  • Regularly communicate project status to all associated levels of group and field management personnel to support them in their goal attainment efforts
  • Provide guidance and opportunities that encourage and support employee involvement in continuous improvement
  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
  • Collaborating - Working cooperatively with others to help a team or work group achieve its goals
  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
  • Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Demonstrated ability to lead and manage projects from conception to final stages
  • Knowledge and understanding of process improvement methodology and understand change management
  • Demonstrated organizational abilities and leadership skills
  • Effective verbal, written, and interpersonal communication skills
  • Ability to handle multiple initiatives in a fast paced environment with tight deadlines
  • Possess strong influencing, coaching, communication and facilitative skills with the ability to bring teams together to achieve targets and goals
  • Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel)
  • Willingness to travel up to 75%
  • Project Management, PMP, Certification
  • Experience in project management in a large, complex, and multi-location projects with significant results
  • Knowledge and understanding of freight movement management processes