Process Manager Resume Samples

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J Steuber
72587 Tyra Mill
+1 (555) 723 7874
72587 Tyra Mill
p +1 (555) 723 7874
Experience Experience
08/2014 present
New York, NY
Operational Process Manager
New York, NY
Operational Process Manager
08/2014 present
New York, NY
Operational Process Manager
08/2014 present
  • Formulating improvement suggestions on operational procedures, training material, reporting, knowledge articles, work instructions and technology
  • You support in executing the process improvement plans and implement process improvements
  • You initiate process improvement actions and addresses process performance issues
  • You formulate improvement suggestions on operational procedures, training material, reporting, knowledge articles, work instructions and technology
  • You are member of the Process Improvement Board and possibly chairs the Operational Process Board (e.g. CAB, Problem Board)
  • Empowered to consult with third parties and if necessary to create problem / incident tickets to address problems and gaps
  • You empower to consult with third parties and if necessary to create problem / incident tickets to address problems and gaps
09/2010 05/2014
New York, NY
Itsm Process Manager
New York, NY
Itsm Process Manager
09/2010 05/2014
New York, NY
Itsm Process Manager
09/2010 05/2014
  • Assists in the financial development of departmental roadmaps and project portfolios, and directs Sr. IT management professionals on financial processes
  • Plans, design and implementation of Configuration Management process with integration through working committee sessions and stakeholder engagements
  • Leads the process Continual Service Improvement efforts
  • Assists with financial aspects of project planning as necessary
  • Communicates with other managers to learn about implications of other projects and scope of involvement
  • Ensuring the efforts and the performance, maturity, and compliance of the ITSM Process within Allstate
  • Establishes and supports financial metrics with internal and external providers to evaluate spend, negotiates involvement and timing, and provides analysis of financial spend as necessary
04/2003 03/2010
San Francisco, CA
Process Manager
San Francisco, CA
Process Manager
04/2003 03/2010
San Francisco, CA
Process Manager
04/2003 03/2010
  • Assist in ongoing IBP management and execution including management system development and the effective management of risks, issues and costs
  • Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development
  • Conduct research and make recommendations pertaining to application of improved methods, tools and technologies to assess process performance
  • Good with Project management, People management, stakeholder management,
  • Working as a contact person towards client’s service management and process development
  • Assist and provide assistance to other DC Operations departments to facilitate achievement of DC Operations goals
  • Develop a vision for how process and systems changes may be implemented to improve operational performance
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
The George Washington University
Bachelor’s Degree in Business
Skills Skills
  • In-depth knowledge of call center business processes to enable improvement in both service delivery and profitability
  • Punctual, accountable, reliable and professional
  • Strong interpersonal skills as well as attention to detail and the ability to work under pressure
  • Excellent working knowledge of Patient Financial Services operations with specific focus on applicable discipline
  • Excellent interpersonal and communication skills both written and oral with the ability to communicate across vertical and horizontal lines
  • Strong computer knowledge with expertise in Excel
  • Strong understanding of the data design and their relations to enable reporting and analytics
  • Strong analytical skills with the ability to follow through with issues to a resolution
  • Should have a good understanding of accounting principles and be able to reconcile accounts efficiently
  • Seamlessly manage project details, ensuring safe, timely and high-quality solutions
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Business Risk Process Manager Resume Examples & Samples

  • Bachelor’s Degree required in English Major Background is a plus
  • Fluency in English and Spanish
  • PC skills, technological proficiency and systems knowledge or other required qualifications
  • Excellent written and verbal communication and analytical skills
  • Strong project management experience, able to fully own projects and drive execution
  • Strong knowledge of Excel and PowerPoint
  • 1-2 years of experience with a financial institution

Process Manager Resume Examples & Samples

  • Process Excellence and Modeling
  • Policies and Risk Management
  • Core Infrastructures and Systems

Process Manager Resume Examples & Samples

  • Leads in the investigation, development, documentation, implementation and enhancement of collection processes
  • Proactively researches, documents and implements processes ensuring enhanced collection efficiency and effectiveness
  • Ensures all Collection processes are 100% compliant with Company policies
  • Thorough knowledge of regional regulatory requirements pertaining to Collections
  • Develops and maintains process guides, job aids and flow charts relevant to Collections
  • Leads/participates on cross functional teams to streamline, enhance and develop regional standards
  • Identifies, designs, writes, presents and implements business cases for new processes including systems and technology enhancements related to collection of retail credit clients
  • Required to provide subject matter expertise on all matters relating to the collection of retail products

Senior Process Manager RFP Process Redesign Resume Examples & Samples

  • Process design and/or process improvement methodology, such as six sigma experience
  • Prior experience managing projects in a business that provides retirement planning and record keeping services strongly preferred
  • Operational knowledge of a retirement planning organization’s record keeping business preferred
  • Experience working with senior leaders and subject matter experts within a Retirement Planning business preferred
  • Knowledge of the RFP process in a retirement services organization preferred
  • Solid understanding of the project management lifecycle
  • Ability to achieve project milestones on schedule, in scope, and within budget in a high-pressure environment
  • Excellent written and verbal communication skills, including the ability to create and deliver presentations to various levels of the organization
  • Very strong influencing and partner skills
  • Team player with the ability to handle strong personalities at all levels of the company
  • Strong proficiency in MS Office applications (Word, Excel, PowerPoint, Project, Visio, SharePoint) required
  • Proficiency in the Clarity PPM tool is beneficial
  • Knowledge of Marketing processes/workflow and tools is beneficial
  • Collaborated with key corporate, business unit and divisional partners, for the delivery of results and establishment of a culture of continuous improvement (e.g. Change Management, Communications)
  • Collaborated with company leaders to ensure that the intended benefits are achieved. This will include working in conjunction with various finance partners to monitor and ensure that, when appropriate, the savings are achieved
  • Ability to present and support key project decisions to an advisory and/or steering committee prior to execution
  • Ability to make schedule, scope and budget adjustments at the project level with oversight from the program manager and project sponsor
  • 5+ years’ experience in project and/or program management during which he/she applied a structured approach (methodology) to the successful management, tracking, planning, monitoring, and reporting of concurrent, multiple projects spanning broad geographies and organizations
  • 5+ years’ experience within the Institutional line-of-business
  • 2+ years’ experience in managing large-scale projects through the full project lifecycle, from conception through rollout and ongoing support (projects involving extensive people, process, and technology changes)
  • 2+ years’ experience in managing several (1-2) medium- to large-scale projects simultaneously
  • 2+ years’ experience in managing Financial Services projects
  • Experience in understanding the relationship of their project(s) to the program and overall portfolio
  • May have experience managing vendors as part of a project team
  • May have experience in measuring and managing benefits
  • May have experience in managing complex integration points / dependencies
  • Experience interfacing with Senior Management
  • Six Sigma or Process Improvement experience preferred

Digital Process Manager Resume Examples & Samples

  • Maintain an in-depth awareness of trends in customer usage for their digital services
  • Act as a centre of excellence, transferring knowledge to colleagues and other work groups
  • Support and act upon research findings e.g. customer surveys
  • Understanding of the key components of system development within an internet environment
  • Business analysis and process design
  • Communication and presentation
  • Strong market/customer awareness
  • Analysis of MI/data to drive process improvement

Gcg Tools & Process Manager Resume Examples & Samples

  • Lead the regional business requirements for WM tools and processes projects in countries, including rollout of systems, end-user training and coordination with other functions such as legal, compliance and other regional teams
  • Support all WM tools and processes projects for use in branch, mobile devices and Citibank online banking channels
  • Provide leadership in establishing best WM practices and ensure common best in class WM systems and processes in countries
  • Participate and contribute in the overall definition of system architecture to support the business objectives and to ensure there is a consistent use of tools and processes and WM related functionality and processes
  • Think creatively and outside the box about opportunities to align Citibank Asia’s product offering with future client needs
  • Seek out industry trends and organization knowledge to generate tool and process solutions that have a remarkable customer experience
  • Support planning and management of all WM programs and projects in countries, from definition of business case and metrics, adoption of supporting management process, project establishment, cost estimation, work scheduling, project financials, raising OPPM / BRD, scoping, release date scheduling, validation of project plan, management of resources, management and communication of project to evaluation and completion of project
  • Support in-country releases from planning, testing to moving releases into production
  • Graduate degree from a recognized university, preferably from Banking/Finance/Accountancy/Economics/Computer Science
  • At least 8 years of relevant experience working in a retail banking business, preferably in Tools and processes, Operations or Product management
  • Thoughtful and analytical, with a keen eye for details
  • Ability to converse in Mandarin will be an added advantage

Senior Lead Six Sigma Process Manager Resume Examples & Samples

  • Experience in managing project portfolios (10+ years)
  • 3-5 years of professional experience in banking or finance services would be an asset
  • Certified Master Black Belt for a minimum of five years
  • An ability to conduct profitability and implementation/effort analysis
  • A client-focused attitude with excellent communication skills in order to effectively interact with business partners and senior management
  • Excellent skills and hands-on experience with Lean Six Sigma and other project management tools
  • An ability to cooperate and manage teams in an international environment
  • High initiative and enthusiasm to drive improvements and quality culture
  • Proactive Approach: Shows drive, passion, works persistently through obstacles to create positive impact and value for the bank. Approaches situations with an entrepreneurial perspective
  • Principled Behavior: High integrity, maintains confidentiality at all times. Fully complies with the code of conduct; acts responsibly protecting the reputation of the bank and mitigating controlling risks
  • Partnership: Takes visible responsibility for establishing, preserving and growing deep strong relationships with clients/colleagues. Communicates effectively across all levels of the client's organization
  • People leadership: Shows genuine interest in advancing people, gives credit, empowers and provides actionable feedback. Takes a strategic perspective to decisions and resource allocation
  • Professional skills: Results-orientation with a superior ability to execute as well as creatively solve problems; combined analytical and persuasion skills with a comfort and flexibility to work with all levels of the organization. Has the expertise to create strong outcomes

Process Manager Resume Examples & Samples

  • Initiative/ Project Support
  • Global Transformation Support
  • 4-6 years related work experience
  • Direct Leadership experience
  • Exemplary interpersonal/customer service skills
  • Demonstrated critical thinking and complex analytical skills
  • Demonstrated complexity/budget project management experience
  • Strong ability to interact effectively and influence at all levels of the organization
  • Demonstrated experience partnering with key stakeholders
  • Experience leading/implementing process improvements
  • Demonstrated use of data/metrics to drive improvements and influence behavior
  • Previous experience in managing direct reports
  • Ability to collaborate and influence across a broad scope of customers/activities
  • Exposure to international work and processes
  • Implement process or communication improvements to enhance partnerships
  • Influence partners to meet project deadlines and solicit feedback
  • Manage multiple tasks simultaneously, effectively managing time and organization of work
  • Recognize and understand dependences of priorities and redirect priorities when appropriate
  • Identify gaps and additional information needed for analysis
  • Generate/evaluate potential solutions and/or recommendations
  • Acquire and possess more advanced knowledge of software tools and methodologies and systems relevant to the area/position
  • Identify issues and seek out roadblocks that might derail objectives and resolve to accomplish the goal
  • Understand and identify cost/benefit opportunities and relationships of work efforts
  • Challenge the status quo and drive new thinking across the organization
  • Bachelor’s degree in Accounting, Finance, or Business Administration

Process Manager Resume Examples & Samples

  • Governs, controls and is held responsible for elevating efficiency of program and project management processes specifically; Change Control, Status Reporting, Critical Risk & Issue Management, and Project Financials across programs that exist within the PMSS governance
  • Designs, develops and implements standard project tracking and reporting processes to drive improvements in governance effectiveness and adherence to PMF/SDLC methodology
  • Provides a link between the Project Managers (BU and IT) responsible for development of the program initiatives, and the tools and processes that support executive oversight of the program portfolios
  • Leads in the training of all program Project Managers and Senior Program Managers in governance processes and tools specifically as they relate to Change Management, Status Reporting, Critical Risk & Issues Management, schedule tracking, resource planning and financial tracking and tools and is comfortable using various training approaches e.g. classroom, consultation or coaching/mentoring
  • This position owns and controls all PMSS processes applicable to their assigned Programs. In addition the candidate is responsible for identifying/analyzing processes that are ineffective, or wasteful leading to non-value add activities
  • Held responsible for the accurate and timely execution, with adherence of program/project governance along with program reporting processes to drive improvements in governance effectiveness
  • Accountable for providing, accurate, timely and value add quality assurance/control feedback to Program and Project Managers
  • Accountable for all content relating to processes (handbooks, templates, guidelines, standards)
  • Responsible for providing guidance to on-boarding programs of PMSS processes and guidelines to ensure consistency across the programs and common application of project management principles
  • Responsible for audits and assessments, includes regular internal assessments based on the PMSS Quality Management Guidelines and project specific requirements
  • Through innovation and collaboration with partners will initiate and/or participate in the ongoing review of current processes and the development of new concepts to ensure adherence to the Simpler, Faster, Better Roadmap
  • 2+ years of project management or related PMO experiences
  • Ability to act as an agent of change
  • Proven superior presentation skills
  • Excellent inter-personal skills
  • Excellent planning and organization skills
  • Strong knowledge of Program/Project Management best practices
  • Advanced knowledge of RBC PMF, Project Management Tools, Project Management process and the Project Life Cycle
  • Proficient in Microsoft Project, PowerPoint and other Microsoft Office tools

Credit Process Manager Resume Examples & Samples

  • Hires/develops/coaches/manages Credit Underwriters and Commercial Credit Portfolio Managers
  • Ensures we are building the best team and a bench to replace talent at all levels as needed
  • Creates and maintains strong working relationships with Key Stakeholders including Underwriters and Portfolio Managers, Credit Officers, Sales and Geography Leadership and Human Resources
  • Supports the Management Associate Training Program through training, interviewing and hiring candidates as needed
  • Ensures new loans and renewals are underwritten to prudent risk standards and in compliance with the commercial loan policy and the credit risk management policy
  • Supports, communicates and leads all risk management initiatives in the Area or Group
  • Serves as a coaching resource around client selectivity, loan structuring, underwriting, servicing and risk rating
  • Maintains strong culture of risk rating timeliness and accuracy. Leads culture of dynamic risk rating
  • Ensures credit monitoring is timely and accurate
  • Partners with Credit Officers to serve as Area or Group point of contact for Credit Review, Problem Asset Management, and internal and external auditors
  • Provides credit and administrative support for Regional or Group CPM, Credit Officers and Commercial Banking Executive as needed
  • Serves periodically on the Risk Rating Quality Assurance Committee and other committees/task forces/group as needed

Process Manager Resume Examples & Samples

  • Business Banking Officer | Arroyo Grande, CA
  • Application Administrator/Developer | Utrecht
  • Citrix Engineer | Utrecht
  • Ag Relationship Manager | Modesto, CA
  • Desktop Support Analist (YYP-IT) | Utrecht

Process Manager Resume Examples & Samples

  • Proven ability to document(both technical and operational) requirements for system enhancement or updates
  • Professionalism working in a fast past environment managing multiple priorities
  • Demonstrated strong organizational and project management skills with attention to detail
  • Demonstrated strong negotiating, influencing, organizational, planning and partnership skills
  • Demonstrated ability to interact effectively and influence all levels of the organization
  • Proven strong presentation, facilitation, and partnership skills
  • Demonstrated ability to manage customers, employee and departmental goals to drive success
  • 5 years in a Payroll, Finance/Accounting or related position
  • Strong presentation, facilitation and partnership skills
  • Strong process and problem solving skills
  • Ability to manage multiple priorities in a complex deadline driven environment
  • Extensive experience with SAP (HR/Payroll or Finance)
  • CPA, CPP or MBA
  • 4- Year Degree in Accounting, Finance or related fields

Audit Process Manager Resume Examples & Samples

  • Bachelor’s degree in Accounting, Finance or Business related is required
  • Typically 6+ years experience in auditing or line of business. Two years supervisory experience preferred
  • Advanced degree is preferred. Professional designation and/or professional certifications (CPA, CIA, CISA, etc) are desirable
  • Significant knowledge of internal controls, business processes, COSO and IIA standards
  • Significant knowledge of LOB/Function products/services, systems utilized, regulatory/legal requirements and financial statements
  • Ability to translate risk areas into specific projects within the audit plan
  • Ability to manage/supervise groups of professionals to accomplish team objectives
  • Ability to effectively balance multiple tasks and projects and manage the related resources

Re Engineering Process Manager Resume Examples & Samples

  • Engages with HUB Teams and Business to deliver improvements and benefits within CI Program
  • Facilitates re-engineering workshops
  • Responsible for CI training and coaching of HUB Teams
  • Assists employees with problem solving tools and applying LEAN principles
  • Assists in the development of process maps, value stream mapping
  • Assist in the identification and evaluation of improvement opportunities
  • Conducts division and/or business unit assessments
  • Assists in setting the priorities of process improvement projects
  • Ensures that process improvement objectives, specific goals, measures and metrics are established
  • Ensures that an adequate project plans are developed along with wider PMO requirements
  • Works with the business to plan and lead improvement projects
  • Works with the Management Teams to eliminate barriers on improvements delivery
  • Provides guidance and support to the team throughout the entire cycle of projects
  • Assists in writing of “case study” documentation
  • Provides guidance to sustain improvement changes
  • Communicates key lessons learned and best practices from across divisional process improvement projects
  • Stays up to date in the application of process improvement tools and techniques
  • Provides complementary skills to CI Regional Lead

Process Manager, Processes & Tools Team Resume Examples & Samples

  • Identify areas of efficiency gains, scope potential solutions, and work with IT/BI partners to drive projects to completion
  • Create robust documentation of business requirements, process flows, and launch messaging for all projects within your portfolio
  • Work cross-functionally with multiple stakeholders to ensure all relevant parties are satisfied with tool and business insight development
  • Own and deepen relationships with GMS and IT/BI points of contacts
  • Measure the impact of all projects within your portfolio to gauge ROI
  • Play a vital role in the overall IT/BI roadmap prioritization process
  • Ensure that we’re unifying tools, processes, and reporting so that we’re not building solutions in a silo

Process Manager Resume Examples & Samples

  • Oversee a team which analyzes and identifies key claims processes that need to be improved
  • Manage key provider relationships in the market through education and communication, leveraging other internal resources such as Network/Contracting, Market Point, and Operations
  • Oversee the improvement process
  • Progressive levels of responsibility related to provider management

Medicare Service Organization Market Process Manager Resume Examples & Samples

  • Evaluate, monitor, audit and improve processes to ensure current and accurate system structures are in place for provider groups
  • Progressive levels of responsibility related to claims processing
  • Comprehensive knowledge of all Microsoft Office applications, including Word, Project and Visio

Audit Process Manager Resume Examples & Samples

  • Bachelor’s degree in Accounting, Finance or Business related is required. Advanced degree is preferred
  • Typically 6+ years experience in auditing or line of business. Two years supervisory experience preferred. Significant knowledge of LOB/Function products/services, systems utilized, regulatory/legal requirements and financial statements
  • Ability to manage/supervise large groups of professionals to accomplish team objectives
  • Experience within fiduciary and/or broker dealer lines of business is strongly preferred
  • CFIRS certification is desirable

Process Manager Resume Examples & Samples

  • Managing the Reconciliations of all Nostro accounts held by the private bank for various currencies
  • Receive, download and review statements received from the banks correspondents for cash and assets
  • Follow up with the Custodian / Counterparty / correspondent / Middle office, and core operations for breaks identified
  • Investigate reasons for breaks and differences in statements in our side and the counterparty side
  • Assign to the concerned middle office and core operations, discuss and provide explanations for breaks identified
  • Provide solutions and action plans for resolutions of open items
  • Track, and analyse outstanding items for pending action
  • Detailed MIS and trend analysis of open items and ageing
  • Provide investigation support to the front office CSS
  • MBA / College Degree
  • 8+ years of Accounting / Banking / Cash Product / Securities / Processing experience in financial services environment
  • Currently in a supervisory role and managing people
  • Good people skills and ability to drive energy levels within the team
  • Excellent time management skills and highly result oriented
  • Focus on quality and controlled environment
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
  • Client focused and able to deliver on complex tasks
  • Drives initiative within the team and can motivate and direct the team in the right direction
  • Excellent written & spoken English communication skills
  • Knowledge of Banking and Investment products. Knowledge of SWIFT would be an advantage
  • Knowledge of the operating and compliance standards and audit requirements of the department
  • Worked in an automated Automated Processing environment
  • Banking Operations experience /knowledge required, Private Banking operations experience would be an added advantage

Labor Process Manager Resume Examples & Samples

  • Deliver superior operational support through inspirational leadership
  • Responsible for providing daily leadership to a team of hourly Cast Members to provide an exceptional level of service to ensure operational goals and service standards are met
  • Responsible for coaching and developing Cast in all areas of performance including metrics and behaviors related to the Member and Cast experience
  • Facilitation of discussions and team meetings related to weekly/monthly achievement levels and goals
  • Conducting regular one on one meetings to provide ongoing development and writing/conducting regular performance evaluations
  • Embrace our Disney heritage, lead by example and continually exemplify a positive demeanor while working to develop and motivate a diverse group of Cast
  • Minimum 1 year of previous leadership experience or equivalent with Disney
  • Minimum 1 year of previous experience providing labor support in a contact center environment
  • Previous experience working with and/or creating labor forecasts and workload
  • Demonstrated leadership skills to effectively develop, lead, inspire and motivate a high performing team
  • Demonstrated effective problem solving/process improvement skills to identify and resolve day-to-day operational opportunities and drive an exceptional level of service
  • Demonstrated detail orientation, organization, prioritization and time management skills
  • Demonstrated ability to successfully lead projects
  • Demonstrated ability to to meet and exceed established performance goals
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
  • Knowledge of the Disney Vacation Club product
  • Proven knowledge of Aspect (eWorkforce Management) system
  • Proven familiarity with the WorkBrain Time Recording System
  • Proven familiarity with SAP
  • Proven knowledge of standard Walt Disney World labor policies and procedures
  • Bacherlor's degree or equivalent

Workforce Process Manager Resume Examples & Samples

  • 3 to 5 years call center and workforce management experience
  • Workforce management software
  • Ability to interrelate with a diverse number of departments, associates and vendors
  • Ability to analyze data, trend, create graphs &charts
  • Strong knowledge of excel
  • Our Department of Defense contract requires U.S. Citizenship for this role
  • In-depth knowledge of ACD/ Symposium

Process Manager Resume Examples & Samples

  • Managing the oversight of the equity and valuation review process of senior analysts and analysts, including time management and workflow processes; monitoring performance of closely held assets to inform clients of their performance and to fulfill regulatory requirements; training, mentoring, and development of staff; and ensuring appropriate blend of staffing, education, accreditation, and experience to meet fiduciary obligations in consultation with colleagues and the managing director (60%)
  • Researching and completing annual investment reviews and market value estimates for assets/accounts pursuant to J.P. Morgan policies and procedures, and reporting any exception to management (30%); and
  • Reviewing milestone achievements and provide feedback to senior analysts and analysts on performance, including eventual promotional recommendations or corrective actions (10%)
  • Three to five years of experience in the equity review and valuation of privately held or publicly traded companies
  • Bachelor's degree in finance, economics, accounting or related field required
  • Advanced degree, industry accreditation, or relevant experience in the field of appraisal practice and valuation methodologies (e.g., certified by the American Society of Appraisers), mergers and acquisitions, fiduciary trusts, or finance a plus
  • Requires extensive knowledge of financial analysis, accounting (e.g., US GAAP), and preferably some knowledge of trust and investments
  • Requires thorough technical knowledge of various software applications including Microsoft Office (MS Word, Excel, Access, and PowerPoint) and Lotus Notes. OMNI System knowledge a plus
  • Excellent organizational skills and effective oral and written communication skills. Proficiency in spelling, grammar, and punctuation

Process Manager Resume Examples & Samples

  • Responsible for monitoring, maintaining office supplies inventory. Reviews and approves office supplies as needed
  • Maintains and streamlines office administrative operations and procedures (e.g., office supplies, travel booking, mail distribution, expense processing, etc.)
  • Identify areas for administrative improvement and implement process changes
  • Carries out complex activities with significant financial, client, and/or internal business impact
  • May have direct interaction with committees and/or Senior Management
  • Able to serve as a key subject matter expert and mentor to other more junior level employees
  • Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work
  • Conducts performance management and career development processes, and staffing and disciplinary actions
  • May provide input and support to budget management process

Mortgage Lending Complaint Analytics & Process Manager Resume Examples & Samples

  • Plan and manage complaint analytics (includes reporting) project for selected MLA business units including support for process change and systems development for the CMS
  • Enhance analytics gathering and reporting on complaints as regulatory requirements change, and improvements are identified, to include requests from management and data analysis trends
  • Design and manage creation of new analytical processes
  • Ensure complaint system processes comply with BB&T Risk Policy requirements and regulatory requirements
  • Serve as the consultative resource on complaint analytics issues for four primary business units within the LOB
  • Facilitate the identification of key risks by business unit and develop metrics to measure and monitor key data
  • Play a leadership role in advancing the BB&T MLA CMS by researching and implementing the latest advances in complaint management analytics
  • Act as mentor; accelerate the learning process for complaint analyst staff
  • Support development and maintenance of the CMS data warehouse and provide leadership in defining business requirements for risk analytics data marts
  • Master’s degree in financial mathematics, econometrics or equivalent education and related training
  • Seven years of mortgage loan management experience
  • Strong analytical and problem solving skills (e.g. ability to analyze data, think flexibly, identify issues and develop options that reduce complaints and costs, increase income and mitigate risks)
  • Strong communication skills (e.g. synthesize complicated issues, structure arguments, and influence senior stakeholders both verbally and using written reports)
  • Broad exposure to, and proficiency in, all aspects of data mining analytics
  • Advanced skills with risk analytics software including SEQL, Enterprise Miner, and Base SAS (programming)
  • Comprehensive understanding of selected business units, including business objectives and strategies, value chains, mortgage lending and servicing, and risk management processes
  • Ability to speak fluent English
  • Ability to tailor verbal and written communication to audience and objectives, provide clear, intuitive explanations of complex technical concepts, develop remediation strategies to identified problems
  • Significant PhD level coursework in multi-variate probability and statistics, finance and financial math, numerical analysis, econometrics, stochastic calculus, or physics
  • Proficient relational database design, querying, and Online Analytical Processing (OLAP) skills
  • Six sigma process improvement certification
  • Ability to motivate, lead, and develop new staff

Process Manager Resume Examples & Samples

  • Manager needs to understand work pattern and allocate tasks accordingly
  • Bachelor's degree in business or related field. Insurance licensed, preferred
  • Highly developed customer service skills
  • Strong interpersonal, communication (written and oral), organizational and analytical skills are essential
  • Knowledge of fiduciary responsibilities (e.g. avoid risk and apply legal requirements dictated in trust documents)
  • 3 - 4 years experience in trust administration, insurance, legal, accounting, or investment fields, with knowledge of personal estate planning, fiduciary responsibility, insurance arrangements preferred
  • Detail Orientation – Function is critical from impact perspective. Need eye for detail and there is zero tolerance to oversight mistakes
  • Strong Client Focus. Strong time management and ability to coordinate with various teams to action items
  • Analytical - Ready to analyze the process flows and ideate on operational improvements
  • Strong team player and must have the capability to build good working relationships with cross functional/geographical teams
  • Communication (Spoken – Assertiveness & Written) – Ability to communicate effectively and assist Client Service Specialists / Front Office Groups / Middle Office Groups with queries/investigations
  • Adaptability - Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
  • Ability to influence others for providing the supports and work under pressure independently
  • Desire to make an impact. Self Starter, Confident and Proactive
  • Responsible to manage a team of 10 - 20 people including Team Leaders
  • Ability to manage operations in absence of AVP
  • SME in Tax/Accounting/Admin functions and other support operations like DMP
  • Effectively manages onshore relationship
  • Understands Risk and Conrols related to process and is able to effectively manage it
  • Able to create subject matter experts in the team
  • Result oriented and able to create & manage high performing teams
  • Ensures team complies with service level standards for timeliness and accuracy
  • Able to coach and mentor members of the team
  • Maintains high level of Emotional Intelligence and Decision Making ability
  • Accuracy and attention to detail are mandatory

Labor Process Manager Resume Examples & Samples

  • Daily interactions helping to guide DRC Leaders and front line Cast Members within the labor environment, which may include determining weekly schedule adjustments or helping to plan upcoming staffing strategy’s
  • Provide statistical information to ensure the most effective utilization of personnel and resources.This work would be for existing business units within the DRC as well as new initiatives that are being considered by the DRC
  • Working within the operation with different teams in generating new or updating existing reports, along with showcasing and reporting findings to Cast at a variety of levels
  • Demonstrated problem solving and decision making skills
  • Demonstrated strong partnering and relationship skills
  • Ability to achieve high levels of Client/Guest Service
  • Demonstrated proficiency within excel
  • For DRC Cast members:No more than 1 reprimand in the past 6 months and No “F” or “O” ratings for Presenteeism on the DRC Dashboard in the last 6 months
  • Familiarization of the workforce management process within the contact center environment
  • Associate’s degree or equivalent

Process Manager Resume Examples & Samples

  • Documentation Preparation and Review
  • Client & Facility Set-up and Maintenance
  • Annual Review Coordination
  • Exception Tracking & Escalation Coordination
  • Data Report Generation
  • Data Entry and Quality Review
  • Vendor Work Ordering & Invoice Processing
  • Covenant Process Coordination
  • Application Folder Maintenance
  • Collateral Monitoring
  • Degree in Business Administration or Chartered Accountancy or Law or Chartered Secretary
  • Minimum 8-10 years of work experience
  • Any additional professional degree will be an added advantage
  • Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
  • Understanding of credit concepts
  • Understanding of derivatives, FX and participations/syndications
  • Understanding of credit legal issues and be able to quickly determine sensitivity to business risk
  • Prior exposure to traditional credit products and traditional credit product loan documentation a plus
  • Experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc) a plus
  • Strong knowledge of banking operations
  • Leadership skills to drive discussions and lead the group

Process Manager Am Am Performance Resume Examples & Samples

  • Primary responsibility includes manage teams that will be responsible for Producing performance & risk analytics in conjunction with overseas partners
  • Knowledge on the different Performance methodologies (Dietz, Modified Dietz, True time weighted, etc…)
  • Assist US and Geneva Performance team in the production of monthly dispersion analysis reporting
  • Manage multiple financial analysis reporting deadlines with ability to analyze reports and a large amount of data. Develop, manage and analyze large databases of information with attention to detail. Ability to interface with various levels of management and operations
  • Preparation of capacity & MIS reports for the team and discussing it with the management
  • Working on the Performance scores for the team and having a monthly status check with all the team members and team leads
  • Checking the KPI’s and constantly working on providing a robust KPI for the team
  • MBA/Post Graduation in relevant field
  • IMC / CFA / CIPM would be advantageous
  • At least 6 years experience in financial services industry
  • PC Skills required: MS Excel, MS Word & MS Power Point
  • Result oriented, accepting responsibilities and challenges that take them outside their comfort zone
  • Control orientated and Risk awareness
  • Strong team player and has the capacity to build good working relationships with cross functional/geographical team
  • · Knowledge of Investment products
  • Worked and desire to work in an automated Processing environment
  • Banking Operations experience is required with exposure to performance reporting will be beneficial
  • Control Oriented
  • Must be highly organized and able to work to tight deadlines
  • Client Focused & having Risk awareness
  • Needs excellent attention to detail and a high degree of professionalism / initiative
  • Basic knowledge about the securities market and different financial products
  • Excellent MS skills ideally to macro level
  • Knowledge of market data providers

Sdlc Process Manager Resume Examples & Samples

  • Oversees the creation and implementation of application development standards, best practices, and tools. Provides expert advice and assistance
  • Promotes the use of application development principles and standards throughout all Information Technology areas. Partners with business stakeholders to ensure alignment to business goals
  • Identifies, defines and improves software development processes and practices to ensure their continued efficiency and effectiveness
  • Uses metrics and feedback measures to determine effectiveness of standards and procedures with a focus on continuous improvement. Utilizes data mining tools, business statistics, dashboards and scorecards. Identifies key performance indicators and provides regular reporting
  • Support value stream mapping, root cause analysis, waste identification, modeling, identifying issues and opportunities, forming hypotheses, collecting and analyzing data, analyzing processes and identifying CTQs and KPIs, synthesizing conclusions and apply lean principals across the technology organization
  • Facilitates the identification of application development training. Creates training curriculum and programs. Delivers training presentations and forums
  • Collaborate with the Project Management Office to drive group cohesiveness and robust processes across the organization
  • Bachelor’s degree with 5 years of IT experience OR in lieu of a degree, a High School Diploma/GED and 9 years of relevant IT working experience
  • Minimum 5 years of experience in implementing and supporting system development life cycle (SDLC) methodologies. (e.g. Waterfall, Iterative, Agile)
  • Actual experience with implementing SDLC processes and procedures using waterfall, agile, scrum, lean, and six-sigma is highly desired as is familiarity with software build and deploy or release systems
  • A deep understanding of software development in a team, and a track record of shipping software on time
  • Knowledge and experience in organizational change management
  • Experience with Experience with Software Engineering best practices
  • Experience with Agile and the Scaled Agile Framework
  • Experience utilizing process improvement methodologies such Lean, Six Sigma, TQM, SPC, etc
  • Ability to influence across departments and organizations

Productivity Process Manager Resume Examples & Samples

  • Work with senior stakeholders to scope and define the case for change that includes the articulation of the problem statements/paint points, identification of key drivers/metrics, estimation of the benefits and development of the resourcing and governance plans
  • Support and drive key data/qualitative analysis relating to operating model and organization design reviews, product/customer profitability analysis and resource and location analysis
  • Support and ensure the application of the standardized global methodology Productivity Reviews across the various project phases including implementation and benefits tracking
  • Ensure project investment is being optimized across the portfolio and best practices are being incorporated from across the region
  • Work with Finance and Business to put in place more effective productivity (efficiency and effectiveness) metrics
  • Coach and mentor junior productivity resources and business teams across the project life-cycle in terms of adopting of the methodologies and achievement of the established targets
  • Support Senior Productivity and Business Partners to drive stakeholders communication strategy through various presentations, training and forums
  • Minimum 7+ years of total work experience in financial services
  • 4+ years of project / program management experience related to re-engineering and business transformation, ideally with experience from a top tier strategy consulting and or Accounting firm or at Citi
  • Strong data analytics capabilities, especially cost analysis and internal/external benchmarking
  • Ability to work effectively with senior managers and with large teams across countries, functions and businesses
  • Understanding of the drivers of value, including the ability to size and prioritize large-scale initiatives across countries and businesses
  • Ability to structure strategic, ‘answer first’ initiatives to address business issues (training in ‘pyramid logic’ is a plus but not required)
  • Strong communication skills and the ability to structure logical analysis in presentations; Excel and PowerPoint skills are key
  • The role requires a high degree of entrepreneurial spirit and requires tenacity to drive outcomes in partnership with various stakeholders
  • The role also requires a sense of urgency to drive the desired outcomes and results whist working to produce high quality work products and managing multiple priorities
  • An understanding of Citi's businesses in Asia, the major strategic issues and the senior management landscape would be beneficial
  • An undergraduate degree and an MBA (desirable, but not required) from a top-tier institution
  • PMP or Prince certification is also desirable but not required
  • Lean and/or Six Sigma certification is desirable but not required
  • Highly motivated, organized and methodical
  • Logical, analytic and rational
  • Demonstrated team player

Process Manager Am Pag Idr Resume Examples & Samples

  • Responsible for meeting client deliverables with a high level of timeliness and accuracy
  • Develop an environment of continuous focus on quantifiable productivity and quality
  • Constant and regular review of processes and performance with focus on improving departmental competency / performance rating
  • Regular reviews of procedures assuring new processes are documented
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables
  • Interact with global location managers in an effective and professional manner
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
  • Monitors all relevant Management Information System data ensuring all issues have been resolved expediently
  • Responsible for leading and managing multiple projects
  • Identifies department strategy and goals related to broader organizational goals and direction
  • Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions
  • Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability
  • Develop and lead a team that is responsive to dynamic organizational and operational changes
  • Accountability for Performance Management and Talent Review process
  • From a training perspective, responsible for ensuring training is taking place and that it is within budget
  • Responsible for risk management and audit to the business
  • Reconciliation/synchronization of client reference data across different applications on a daily basis
  • Participate in special projects such as, data clean up, process improvement analysis, strategic projects
  • Develop and report metrics to monitor progress and identify opportunities for change
  • Meet internal clients/partners service level agreements and work collaboratively to establish goals
  • Establish action plans for any control self assessment items
  • Post graduate degree in Business Administration or Chartered Accountancy
  • Strong Academics background with approx 8+ years of relevant work experience
  • Candidate should possess strong knowledge of banking operations
  • Relationship building with diverse groups and senior executives
  • Have an affinity or ability for systems thinking
  • People management experience and Client focus
  • Fluent English (Verbal and Written)
  • Should be willing to work US hours given the fact that most of the functions are US based, facing off to middle offices and front office support groups

Ability Process Manager Resume Examples & Samples

  • Responsible for reviewing all requests for medical accommodation in the workplace for both temporary and permanent work restrictions
  • Engages in interactive process with Cast Members and their area leaders by assessing essential job functions of the Cast Members’ role
  • Manage the Cast Member accommodation request and provide recommendations to area leadership of accomodation for Cast Members. Responsible for documenting the interactive process and accommodations to ensure compliance with all federal and state laws
  • Serves as resource for area leaders in regard to the Americans with Disabilities Act Amendments Act, Family and Medical Leave Act and other compliance issues; as they relate to the medical accommodation process
  • Works in collaboration with Employee Relations, Labor Relations, Casting/Recruitment, Workforce Management and Workers' Compensation to provide reasonable accommodation for Cast Members
  • Identifies and works toward continuous process improvements for Health Services, partner groups and Operations
  • Assists with process and project work for the Health Services Ability Management segment team
  • 3-5 years of related job experience
  • 1-3 years of leadership experience
  • Demonstrated experience interacting with all levels of Cast Members (hourly, salaried, executive)
  • Ability to work well and maintain professionalism under pressure
  • Strong organizational, written & verbal communication / documentation skills
  • Proven Guest Service / Client Management skills
  • Proven conflict management & problem solving skills
  • Ability to influence without authority / persuasion skills
  • Ability to establish strong working relationships in a virtual environment
  • Proficient software knowledge with Microsoft Suite including Word, Excel, Outlook
  • Theme Parks & Resorts Operations knowledge
  • Medical / Workers’ Compensation knowledge
  • Familiarity with Collective Bargaining Agreements
  • Bilingual communication skills
  • Process & Project Experience
  • SAP knowledge
  • EMR (electronic medical records) system knowledge & documentation standards

Process Manager Resume Examples & Samples

  • Manage team budget and follow
  • Ensure best practise management of the team. Including regular feedback and effective and supportive people management
  • Work supportively and collaboratively with other teams
  • Build relationships and trust with key stakeholder to support programme delivery and collaborative approaches where appropriate
  • Demonstrable experience of working on complex programmes, delivering change/implementing new technologies
  • Experience and understanding of the finance and accounting functions within a large, multinational, complex organisation
  • Post graduate accounting qualification or other appropriate equivalent professional qualification
  • Ability to communicate professionally, clearly and effectively to target audiences
  • Ability to generate respect and trust from staff and external constituencies
  • An excellent collaborative manager, able to take on board wide perspectives and influence positively and act as a critical friend
  • Track record of effectively delivering large scale programmes through a team
  • A widely used international language(s)

Global Incident Management Process Manager Resume Examples & Samples

  • Owns and delivers forecast of future performance expectations, strategies to achieve these expectations and associated delivery roadmaps
  • Contribute to the overall performance and results of the Incident Management process
  • Captures improvement ideas from the incident team and key stakeholders and incorporates into committed roadmaps
  • Define and maintain appropriate quantitative and qualitative measures to track and improve the effectiveness of the incident management process
  • Participate in active technical bridges to collate observations on process effectiveness, both successes and opportunities
  • Drive process reviews, recommend and implement improvements to people, processes and tools
  • Identify ongoing training requirements including definition of simulation exercises to continually test our ability to respond, avoid common pitfalls and validate improvements
  • Ensure conformance to firm-wide incident management practices as well as providing feedback on improvements to firm-wide processes
  • Provide feedback to Incident Owners on effectiveness of individual team members and identify additional training needs
  • A minimum of 3 years experience in Technology, Operational experience preferred, Application Development experience a plus
  • Experience of shaping and developing high performing teams
  • Knowledge and understanding of Incident Management practices, skills and tools
  • Broad understanding of technology frameworks across mainframe, midrange and distributed
  • General understanding of Financial Services and key drivers of business performance
  • Committed to process improvement, highly analytical, able to actively question and challenge the status quo
  • Strong oral and written communication skills, able to present feedback and recommendations clearly and concisely
  • Ability to influence others across all contributing teams and disciplines in order to drive process improvements
  • ITIL training and certification preferred
  • LEAN process improvements, Six Sigma experience preferred

Process Manager Resume Examples & Samples

  • The ATG receives instructions from the Client Solutions Service (CSS) group via automated platform International Securities Transfer module
  • The team is responsible for processing and validating the transfer request,
  • The team liaison with the counterparty firms, counterparty custodian to agree on Trade Date (TD) / Value Date (VD) for transfer of positions
  • Then instruct the custodian i.e. WSS through MT54X to deliver or receive the securities
  • Also process MT599 Free Text messages for any adjustments to the previous MT54X
  • Once the custodian confirmation is received electronically, ensure that the inflow / outflow is booked in Olympic which is the client ledger (accounting platform)
  • Investigate, research and update status of any shock break or short position that may take place due to failure to settle the transfer request

Medicare Service Organization Market Process Manager Resume Examples & Samples

  • Ensure standardization of processes within and between
  • Promote the implementation of best practices
  • Work effectively and collaboratively with market and corporate staff to enact, track, monitor and evaluate operational processes within MSO

Process Manager Resume Examples & Samples

  • Validate performance data at Total level, Asset class and Security level. Coordinate with Middle Office, US and Geneva performance team and with Technology to correct and amend problems within the system
  • Participate in the monthly hedge fund portfolio performance reports
  • Liaise with third party providers to consolidate index returns and characteristics
  • Evaluate different types of performance on a weekly, monthly, quarterly basis: Asset Summary, Cash Flow Analysis, Fee schedule, Interest Summary, Money Market daily balances, Portfolio Performance, Statement Summary, Income Summary, and others. Ability to produce and interpret results from internal and external clients. Ability to foresee and navigate team and business through upcoming issues
  • Manage deliverables while servicing all ad hoc queries and requests
  • Validating daily work in terms of index updates, total level and asset level checks, structure of account groups, hedge fund reports etc
  • Driving the team towards process automation and high level synergy between the performance teams on either location
  • Checking the Risk & Control areas for the process and constantly updating & getting signoffs for the same from the onshore locations
  • Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
  • This role requires meticulous attention to detail
  • Uses initiative & readily questions

Process Manager Resume Examples & Samples

  • Responsibility will include calculation and validation of pooled fund returns and the maintenance of GIPS composites
  • Job will also have responsibilities to ensure ongoing compliance with the Global Investment Performance Standards GIPS®
  • Ability to produce and interpret results from internal and external clients. Ability to foresee and navigate team and business through upcoming issues
  • Manage all relationships with internal and external stakeholders
  • Ability to handle and manage change
  • Strong Academics background with approx 3-4 years of relevant work experience
  • A thorough understanding of fund accounting and the derivation of a NAV
  • A thorough understanding of performance measurement techniques
  • Have the ability to work independently and to proactively seek guidance from others as needed
  • Good understanding of indexes and the ability to create composite benchmarks
  • Knowledge and understanding of GIPS® and composite construction
  • Prior experience on applications such as Factset, Bloomberg, Morning Star, MSCI Barra, Bi-Sam is needed for the job
  • Positive outlook and a desire to stretch themselves to achieve both personal and functional success
  • Partners well with peers, subordinates, managers, and LOB and functional partners
  • Capability to manage and handle escalations by liaising with the internal & external stakeholders of the business
  • Strong analysis and problem solving skills required. Ability to facilitate and execute the analysis of data and technical issues
  • Self-starter, shows strong self-initiative to meet deliverables and overcome issues

Project Accounting Process Manager Resume Examples & Samples

  • Key Deliverables
  • Responsible for providing Pearson Project Accounting process expertise to input into requirements gathering, process and system design for an Oracle commercial off-the-shelf offer
  • Responsible for providing input and expertise in Project Accounting, to include extensive knowledge of the current Pearson approach to utilising the Oracle PA module, including collecting and billing costs; collecting costs in IT (and capitalisation), inward R&D and customer facing world and completed products
  • Responsible for providing input and expertise in the Project Accounting Workstream, to include extensive knowledge of the processes of project creation, costing, billing, maintenance, closure and reporting
  • Responsible for working alongside the System Integrator and stakeholders to understand fit gaps
  • Responsible for agreeing appropriate compromises, with the business, for fit gap in the supply chain functional areas
  • Responsible for the assessment of proposed solution design options, highlighting risks and concerns and agreeing resolutions
  • Responsible for assessments for local legal statutory requirements
  • Responsible for liaising with Business Unit Representatives (GCO’s and GCL’s) at all relevant programme meetings, for example Global Design Authority (GDA), as well as with key stakeholders to determine best design to meet Pearson requirements
  • Accountable for working supportively and collaboratively with other teams in the Programme
  • Advocate the project and solution to the business
  • Be an ambassador for the programme
  • Responsible for signing off requirements, testing cycles and unit and system integration
  • Workstream/Line Management responsibilities
  • Plans and oversees the day-to-day running of workstream/team and delivery of milestones on time
  • Communicate in line with communications and programme plans with team and wider stakeholders
  • Demonstrable experience of working on complex programmes within Pearson, delivering change/implementing new technologies
  • Experience and understanding of the finance and accounting functions within Pearson; including holding finance roles within Pearson
  • Experience of working with a range of Finance and Reporting stakeholders to implement change and manage complex processes from initiation to completion
  • Ability to communicate professionally, clearly and effectively to target Finance or non-Finance audiences
  • Highly motivated self-starter with a high level of energy/motivation and evidence of a proactive approach to work/tasks/projects
  • Able to work under pressure to meet deadlines. Good organisational, planning & time management skills
  • Excellent project management, planning and organisational skills
  • A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups
  • Proactive in seeking information, challenging norms and driving efficiency
  • The role holder must have functional and operational Credibility and be able to resolve conflict
  • An excellent collaborative manager, able to take on aboard wide perspectives and influence positively and act as a critical friend
  • Proven excellent people manager able to lead and motivate a team

Process Manager Resume Examples & Samples

  • Securities reference data management
  • Understanding of Key aspects of Investment Management
  • Exposure to Bloomberg, Instrument Master, Accounting platforms
  • Candidate with (6+ years) In depth understanding of Securities reference data can be considered
  • Organizations such as Syntel (State street), Northern, Goldman Sachs
  • Fixed Income – 3
  • Equities - 2
  • Bloomberg – 3
  • MS Excel – 3
  • Portfolio management – 2
  • Communication – Spoken & Written - 3
  • Portfolio Compliance Monitoring & Coding Applications – 2 (add on)
  • Work Flow management – Ongoing assessment of Capacity & revisiting operating model for the team

Process Manager Resume Examples & Samples

  • The role would require to develop an orientation and ability to assimilate data and apply performance concepts and present the same in an effective manner
  • Must possess thorough knowledge of performance measurement methodologies, techniques and concepts, attribution analysis
  • Knowledge of banking operations, mutual funds, attribution analysis/ peer analysis, portfolio characteristics is must
  • PAG reporting for an allocated investment decision-making process (Equities, Fixed Income, Liquidity & Cash, Asset Management Solution and Alternatives)
  • Prior experience on applications such as Factset, Bloomberg, Morning Star, MSCI Barra, Bi-Sam will be an advantage
  • Auditing portfolio returns for accuracy
  • Identifying and correcting inaccurate data by liaising with other Operational groups
  • Application/ systems process assessment
  • Supporting Account Management function as it pertains to portfolio performance
  • Supporting portfolio managers as it pertains to portfolio performance
  • Participate in Group initiatives and projects
  • Handhold the team through various strategic efficiency programs and initiatives
  • Equip the team will enhanced technical and functional knowledge
  • Will require working with Global Investment, teams to address their queries or provide them support and information as and when requested
  • Work with technology counterparts to enable automation in the process
  • Intellectual curiosity to evaluate portfolios (either Risk or Performance, depending on the role, ideally both)
  • Experienced performance and attribution manager asset management experience
  • A good understanding of performance measurement techniques
  • Strong numeracy and statistical skills
  • Expertise with MS Office tools such as Word,Excel,Powerpoint and Access
  • Data presentation and interpretation skills
  • Strong interpersonal and communication skills, including the ability to effectively respond to customer needs
  • Strong organizational skills, including the ability to coordinate, prioritize, and manage multiple activities
  • Strong team player with a results-oriented focus and a highly disciplined approach to meeting objectives
  • Ability to work effectively with people at all levels of the organization
  • Experience of matrix-organisations across regions an advantage
  • Attention to detail and accuracy is necessity
  • Good people management skills, ability to provide process and development feedback and train team members on process activities
  • Able to take ownership and follow through with tasks until completion
  • Bachelor’s degree in finance, economics, accounting or related field required
  • CFA would be advantageous
  • Strong Academics background with approx 8+ years of relevant work experience in the equity review and valuation of privately held or publicly traded companies
  • Should be able to guide and train the team, to act as a secondary reviewer. Should have a high level Attention to Details skills

SIM Process Manager Resume Examples & Samples

  • Experience of SIM cards and M2M modules multi-profiles administration
  • Experience of smart card and in particular SIM card creation process mandatory
  • Experience of integrators environment desirable
  • Experience of quality process environment desirable
  • Technical understanding of smart card technology desirable
  • Knowledge of all testing events through the development lifecycle

Technical Process Manager Resume Examples & Samples

  • Managing and improving server and storage provisioning processes
  • Reviewing and clarifying technical and project details for server/storage requests
  • Leading negotiation with internal customers, finding the optimal solution to satisfy the requirements
  • Regular follow-up with key customers, providing status updates, handling escalations
  • Managing remote teams to ensuring requests are completed within service level agreements
  • Working with global operations, engineering and integration teams
  • Troubleshooting technicals issues and scripting
  • Familiarity with Linux/Unix Operational systems, administrator level
  • Experience with scripting languages (Perl, Shell, JS)
  • Technical consultancy skills to be able to explain complex technical solutions to customers
  • Ability to multi-task in a highly dynamic environment
  • Proactive and self-starter
  • Knowledge of LAN/WAN network infrastructure
  • Having solid knowledge of Microsoft Apps (Excel, Word, Powerpoint, Sharepoint, Outlook)
  • Understanding of storage (NAS, SAN) and server technologies (e.g. blade systems, resiliency)
  • Project management experiences

Customer Experience Process Manager Resume Examples & Samples

  • Provides leadership in identifying and championing significant product and process improvement opportunities identified through customer feedback analysis, external benchmarking and other appropriate evaluation tools
  • Interacts with, and reports to, the Bank’s top executives, advising them on improvement opportunities and keeping them informed of progress on projects
  • Facilitate the planning and manage the execution and integration of initiatives resulting in improved customer experience
  • Develop and execute a comprehensive change management plan for the improvement initiatives
  • Collaborates and leads cross-functional stakeholders to design to the optimal channel and cross-channel experience

Service Management Process Manager Resume Examples & Samples

  • Participate in the establishment of IT policies, processes, procedures and metrics that promote efficient, repeatable performance to ensure that internal and external customers receive high-value services
  • Work with technical users and customers to define and document user, system, process and project requirements for new Service Management systems and processes and system/process enhancements
  • Reconcile divergent stakeholder needs to create usable requirements
  • Design functional specifications for interfaces to integrate with applications and systems
  • Develop and execute integration testing scenarios and documentation (particularly focused on the Remedy platform), using testing tools such as HP Quality Center and Mercury Interactive, as well as other best practices
  • Develop and deliver Service Management and Remedy training curricula and materials
  • Develop user acceptance testing plans
  • Act as lead for small/medium Service Management project initiatives, including development of project plans, issues and budget tracking and other project deliverables as appropriate
  • Maintain positive, open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
  • Ability to analyze business processes, prioritize them and identify improvement opportunities to make the processes more efficient and scalable

Employment Policy & Process Manager Resume Examples & Samples

  • Experienced HR practitioner with a wide range of operational knowledge
  • CIPD and/or legal qualification
  • Proven record of managing complex case management
  • In-depth knowledge and understanding of UK employment legislation
  • Ability to analyse and interpret complex policy provisions and situations and provide practical and effective solutions
  • Ability to write and communicate clearly and effectively with a variety of audiences
  • Coordinating and implementing complex projects
  • Able to make sense of complex and ambiguous situations; grasp and articulate business challenges quickly

Process Manager Resume Examples & Samples

  • Assist in the design, development and implementation of Integrated Business Planning across supply chain operations, including with the Telco business units (including process documentation and associated policy changes within SCLSA)
  • Manage the demand and supply planning function(s) of the SCLSA, including formal engagement with client executives – mentoring & guiding role while Inventory Planning team owns the responsibility for IBP process execution
  • Implement detailed planning, forecast accuracy and other measurements, monitoring performance against targets to demonstrate the success of the IBP initiative and continued functional transformation with the client
  • Collaborate with senior IBM and client leaders on the SCLSA to ensure all team members understand their role in IBP
  • Provide coaching to all participants in this process, including senior IBM managers and client executives
  • Collaborate with IBM IT professionals within the project support teams to develop, deliver and roll-out a collaborative demand planning and time phased inventory planning solution
  • Collaborate with IBM Procurement professionals within the project teams to de-stock/manage non-forecastable / non-planable items, establish formal stocking/non-stocking decision making and product phase-out processes
  • Assist in ongoing IBP management and execution including management system development and the effective management of risks, issues and costs
  • Comprehensive, deep and holistic perspective of supply chain management and associated improvement drivers and interdependencies
  • Successful experience in implementing supply chain transformation and change in large and complex organisations
  • Experience in technical / electronic / industrial supply chain management. Supply chain management experience in Information and Communications Technology (ICT) infrastructure is ideal. Supply chain management experience in other industries beneficial
  • Deep experience in demand and supply planning concepts, approaches and processes
  • Proven experience in Integrated Business Planning (or Sales & Operations Planning) management and implementation
  • Sound analytical abilities, particularly in a supply chain planning environment including supply chain segmentation
  • Solid understanding and experience in supply chain information technology systems and applications, including ERP systems and advanced planning systems (APS)
  • Successful client-facing experience, particularly with senior / executive client management
  • Recognised formal supply chain management qualifications beneficial

Process Manager Resume Examples & Samples

  • Manage local operational/process manager tasks
  • Coordinate with internal and external stakeholders who are responsible for maintaining smooth day-to-day operations
  • Prepare and report to various company committees
  • Client Relationship Management with Fund administration and custodian through regular service meetings, change requests and process optimisation
  • Local support with internal company committees in order to achieve the desired outcome for new and active product processes and guard the end to end processes in accordance with company objectives

Process Manager Infra Resume Examples & Samples

  • Developing and implementing process improvement initiatives and ensure that these are adhered within the entire organization
  • Monitoring the performance of the IT processes, as well defining performance metrics for these processes
  • Communication to all relevant stakeholders on initiative progress and process performance issues
  • Sharing the Best Practices and incorporate the strong points from other parts of the organization in the Belgian processes
  • Assess, challenge and manage the requests of our stakeholders following the ITIL processes
  • Manage the incidents / service requests
  • Dispatch the incidents/service requests to the right analysts
  • Track the incidents in order to solve within the SLA and report the issues
  • Communicate the status of the incidents to our stakeholders
  • Have a general overview of incidents in the domain
  • Identify the relation between incidents
  • Address issues and communicate about the potential escalation
  • Contribute to the improvement of collaboration between the service desks and the analysts

Process Manager Resume Examples & Samples

  • Ability to multi-task and reprioritize work and demands throughout the day
  • Demonstrates attention to details and accuracy in approach
  • Excellent relationship building skills
  • Strong analytical skills, including financial analysis
  • Proficiency in Excel, Word and PowerPoint
  • Interest in structuring credit transactions
  • Ability to interact effectively with internal stakeholders
  • Ability to learn about financial derivatives, investments and wealth advisory capabilities
  • Ability to complete projects with limited supervision
  • Bachelor's degree in finance or related field
  • Minimum GPA of 3.2 or equivalent experience
  • Credit Risk Infrastructure tool and application (LOS, ARC, WS, CC, EN, SRGT, SELM, etc.) experience is a plus

Business Continuity Process Manager Resume Examples & Samples

  • Provides leadership direction and facilitates efficient and effective business recovery methodologies and services for the line of business management and subsidiaries through the annual review process to ensure consistency and standardization. Meets federal regulatory compliance
  • Provides sound recovery solutions and strategic alternate site strategies to line of business management and subsidiary management for the protection of bank assets and to achieve resumption of normal operations/functions
  • Collaborates with leadership and facilitates plan implementation, awareness training, and program maintenance within assigned regions that are consistent with Banking Network recovery plan strategies
  • Provides direction and oversees risk assessment analysis evaluation for business and technology recovery strategies with critical lines of business management
  • Manages, facilitates and provides consultative leadership for integrated test exercises with business units and IT groups for plan validation and compliance documentation
  • Directs and applies life safety program training as part of recovery planning strategy for regional and corporate groups
  • Develops and maintains strong integrated relationship management (IRM) associations with clients. Acts as a liaison for all disaster recovery planning needs, from IT integrated solutions to corporate support initiatives
  • Compiles and reports the overall progress and condition of enterprise-wide business recovery planning to Executive Management annually
  • Compiles and reports on enterprise-wide technology recovery status for mission critical mainframe and distributed systems to the Board of Directors annually
  • Manages and facilitates all crisis management activities to ensure effective corporate support recovery strategies are executed. Activates and maintains the Corporate Command Center at a high readiness level at all times; ensures crisis information is communicated timely and effectively
  • Develops relationships and benchmarks business recovery strategy, recovery, trends, business units/IT testing with peer banks and provides recommendations for best practices and improvement
  • Assists management with budget planning, management reports, and staff development
  • Bachelor's degree in business management, technology related field or equivalent education and related training
  • Accomplished leader in disaster response and business continuity methodologies/principles, risk assessment techniques, recovery strategies, and project management disciplines
  • Three to five years of experience in the field of business continuity, disaster recovery, technology
  • Accreditation in business continuity/disaster recovery field; e.g., (ACP) Association of Continuity Planners, (CBCP) Certified Business Continuity Professional, (CRM) Certified Records Manager
  • Highly effective and demonstrated interpersonal, communications (verbal/written) and people management skills
  • General understanding of information technology recovery strategies
  • Proficiency in MS Office Suite as well as MS Project
  • Ability to work a flexible schedule during a crisis
  • Advanced degree in disaster recovery
  • Financial Services experience with mainframe and/or client server disaster recovery
  • Demonstrated knowledge of technical recovery methodologies and processes

HFM Systems & Process Manager Resume Examples & Samples

  • Ensuring financial data flows between our ERP, consolidation and forecasting applications accurately
  • Providing global application support and development services to all divisions within Finance
  • Supporting consolidation, forecasting and management reporting processes
  • Developing the MI solutions needed to support the evolution of the organization
  • Ensuring HFM is fully available to support Group consolidation and management reporting. This involves maintaining metadata, rules, forms, FDM maintenance, Financial Reports, and performing ad-hoc development and updates where required. It also involves running the monthly roll-forward process
  • Ensuring that Shire maximize the value gained from HFM by identifying development opportunities and delivering them. Typically this will involve leading projects that co-ordinate user and IS activities
  • Data extracts and transfers between HFM and the Hyperion Planning applications via SQL/FDM
  • Access control and development of the HFM security model
  • End User support (typically involving guidance on uploads during month end, clearing validation errors, running consolidations and translations and reporting). Providing a general advice and training service to the entire user base
  • Maintenance of system documentation, for MI internal procedure documents and current information for users
  • Establishing and leading key user forums
  • Ensure support and development service that meets or exceeds existing SLA’s
  • Ensure all development activity is compliant with change control procedures and is rigorously tested
  • Where appropriate, ensure change procedures comply with SOX controls
  • Ensure disaster recovery procedures giving site and server based resilience are in place and regularly tested
  • Degree in a numerate discipline
  • Accountancy qualification or part-qualification is preferred
  • Minimum 7 years’ experience as a systems administrator of HFM ideally in conjunction with SAP and FDM
  • Minimum 5 years’ experience supporting end-user processes (e.g. Close, Budget, Forecast)
  • Prior experience working with Hyperion Planning/Essbase is an advantage but not mandatory. Training will be provided
  • Experience on Hyperion version 11.1.2.X is desirable

Process Manager Resume Examples & Samples

  • Perform end to end Testing ; User Acceptance Testing, Regression & Functional
  • Assist in the parallel running of the current system to ensure the new system results are validated against the existing system
  • Documentation of UAT Test Scenarios - Test Cases / Test Scripts
  • Test automation
  • Defect Management - identification and analysis of defects and work with Ops teams to ensure the quality of delivered software as well as ensuring timely bug resolution
  • In parallel with testing responsibilities, the candidate will be required to assist in the delivery of monthly/quarterly reporting on the testing results
  • Update documentation that has gone out-of-date
  • Previous relevant experience in a test or technical support environment
  • Test Preparation and Execution experience (preferably within business applications and processes)
  • Strong problem solving and good analytical skills (defect analysis and reporting)
  • Ability to interact with databases
  • Track record of successful project completion working in a team
  • Ability to multi-task and test different applications relating to a release
  • Good time management skills and the ability to work on tight deadlines

Hedis Data Quality Process Manager Resume Examples & Samples

  • Identify departmental objectives and drive process methodology that will achieve all desired business outcomes
  • Measure the Data Quality of Humana’s HEDIS Data across multiple facets and uses within and outside Humana
  • Define strategies for utilizing Humana data for data visualization and analytical insights to a broad set of business users
  • Model business consultation capabilities to align required needs with executable business solutions
  • Articulate a realistic vision that incorporates continuous operational improvements into daily business practice
  • Bachelors degree or equivalent work experience
  • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint
  • Ability to define and implement a strategic vision
  • Proficiency in analyzing and interpreting data trends and analytics
  • Ability to lead or manage technological implementations
  • Data visualization and/or Data Analytics experience is highly desired
  • Clinical experience
  • Previous experience in healthcare operations or experience working in a managed care field
  • Previous management/supervisor level experience
  • HEDIS experience
  • Numerical analysis and statistics experience

Productivity Process Manager Resume Examples & Samples

  • Work with the PMO Head to govern projects across the various phases consistent with the Citi Lean methodology and standard
  • Support development of critical PMO tools and templates to drive standardization program delivery and measurementSupport the management of the program risks and issues and benefits realization through a standardized framework
  • Work with senior stakeholders to scope and define Citi Lean programs including articulation of the problem statements/paint points, identification of key drivers/metrics, estimation of the benefits and development of the resourcing and governance plans
  • Coach and mentor junior productivity resources and business teams across the project lifecycle in terms of adopting of the methodologies and achievement of the established targets
  • Support the development and articulation of program progress, successes and challenges to various senior productivity and business partners through various presentations, training and forums
  • Minimum of 7+ years total work experience in financial services
  • 4+ years of project/program management experience related to reengineering and business transformation ideally with experience from a top tier strategy consulting and/or accounting firm or at Citi
  • Previous experience in working for a PMO driving programs and building PMO infrastructure
  • Strong data analytics capabilities especially cost analysis and internal/external benchmarking
  • Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across countries and businesses
  • Strong communication skills and the ability to structure logical analysis in presentations
  • Excel and PowerPoint skills are key
  • An undergraduate degree and an MBA (desirable but is not required) from a top tier institution
  • PMP or Prince certification is also desirable but is not required
  • Lean and/or Six Sigma certification is desirable but id not required

Kpis & Benchmarking Process Manager Resume Examples & Samples

  • The nature of the role may change in different phases of the program e.g. designing globally initially and then supporting local implementation
  • Significant travel maybe required with peaks and troughs of travel at certain stages of the program. All travel will be in line with Pearson travel policy (available on request)
  • Create a roadmap with agree improvement plans across Finance Global Design
  • Document the requirements for any enhancement and agree the requirement set with the relevant capability lead
  • Work with the deployment leads to deliver the enhancements to global design. The enhancement could be organisation, process, data or technology change
  • Update global design post the deployment of the enhancement
  • Responsible for measuring benefits from a cost perspective
  • Responsible for agreeing appropriate compromises, with the business, for fit gap in the functional areas
  • Responsible for escalating design issues if in-team resolution cannot be reached
  • Responsible for liaising with Business Unit Representatives at all relevant program meetings, for example Global Design Authority (GDA), as well as with key stakeholders to determine best design to meet Pearson requirements
  • Accountable for working supportively and collaboratively with other teams in the Program
  • Be an ambassador for the program
  • Knowledge of Pearson Finance functions (Capture to Pay, Record to Report, Performance and Decisions, Project Accounting and Operations Finance)
  • Experience of working with a range of stakeholders to implement change and manage complex processes from initiation to completion
  • Maintains a thorough understanding of status, actions, risks and issues

Process Manager Resume Examples & Samples

  • Ensuring that RCSA Process Maps, Business Guidance and Procedures, related policies and procedures remain evergreen
  • Identifying risks and mitigating controls
  • Creating and executing LOB RCSA testing scripts to ensure proper controls are effective
  • Conducting appropriate testing to ensure compliance with all Regulatory Requirements
  • Completion of UDAAP Risk Assessments
  • Interfacing with Internal and External Audit teams to gather supporting documentation for requests
  • Maintaining Legal Obligations mapping to ensure all Regulatory requirements are captured within our RCSA
  • Monitoring Customer Complaints
  • Participating in the reporting, remediation and closure of Customer Corrections
  • 5 years of experience in pricing management, audit/control, and/or compliance preferably in a credit card environment
  • 4-year college degree required; advanced degree a plus
  • Strong project management skills including credit card regulatory knowledge
  • General analytical understanding of the credit card business
  • Excellent computer skills, including Microsoft Word, Excel and PowerPoint

Tools & Documentation Process Manager Resume Examples & Samples

  • Knowledge of requirements and architecture standards and tools (ARIS, Jira, Blueworks)
  • Demonstrable experience of working on large company wide complex programs, delivering change/implementing new technologies
  • Excellent customer service ethic and proven ability to manage internal and external stakeholders
  • Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders
  • Demonstrates the ability to effectively assess and resolve complex issues and problems

Project & Process Manager Resume Examples & Samples

  • Coordinate the review of experience assumptions for use in US GAAP, pricing, profitability reporting, cash flow projections used for Replicating Portfolios, RAC and stress testing, and other uses for PII operations excluding Japan
  • Minimum of 2 years of project management experience in the insurance or financial services industry required
  • Experience in an actuarial or finance area is a plus
  • Willingness to be a team player and a drive for results is expected
  • Strong Microsoft Word/ PowerPoint skills

Process Manager Resume Examples & Samples

  • Degree (Bachelors OR Masters) in Commerce, Business Administration OR Finance
  • Minimum 6 years of work experience
  • Strong in MS-Excel & PPT
  • Good Organizing Skills
  • Effective in communication
  • Innovative in thinking
  • Execution Focus
  • Ability to perform independently and manage multiple tasks through effective prioritization
  • Relationship building with senior stakeholders
  • Risk awareness & Control focused

Process Manager Resume Examples & Samples

  • Set up & Maintenance of PB product palette (equities, fixed income, mutual funds, and alternatives) including asset and risk classification for reporting and rebalancing purposes
  • Set up & Maintenance of the Swift templates and Broker information
  • MTM Valuation of Equities, Fixed Income, Mutual Funds, Listed Options & Alternatives
  • On-going controls on data quality and process improvements
  • Extensive liaison with multiple operations groups like Middle office, Cash Processing, Asset Servicing, Transfers, Reconciliation, etc
  • Performance management of the team
  • Effectively handle escalations and manage the communications to various stake holders
  • Facilitate training development to internal staff
  • Constantly motivate and provide relevant feedbacks to the team
  • Facilitate training and development for team
  • Timely reporting of process metrics and constantly looking at opportunities for raising the efficiency bar
  • Proactive approach to problem solving, taking ownership of issues and having the determination to bring the issues to the closure
  • Identify process improvement opportunities and record the hard or soft saves
  • Developing of individual scorecards and provide monthly feed backs to improve performance
  • Actively participate and lead various global & local initiatives
  • Leading all audit discussions for the team
  • Securities Pricing
  • Pricing of equities, fixed income, derivatives, hedge funds etc from Bloomberg, S&P, IDC, CITCO etc
  • Stale price and variance control checks
  • Securities setup
  • Setting up equities, fixed income, hedge funds, derivatives etc on the security master database
  • Active participation in technology calls by giving ideas for enhancing the business rules
  • Ability to suggest quick manual work around solutions for meeting the immediate front office/middle business requirements till such time the technology solution comes in place
  • Partnering with various vendors through calls and review sessions for business rules enhancements
  • Knowledge of regulations impacting the reference data and pricing functions
  • Ability to comprehend the upstream and downstream impact of any incorrect pricing of asset or any incorrect assetsetup
  • Ability to motivate and drive the team in meeting the set goals and objectives
  • Very strong domain knowledge
  • Assertive in giving feedbacks and communication
  • Ability to develop and maintain good relationship with various stakeholders
  • Should have hands on approach in managing the operations

Process Manager, HPS Operations Resume Examples & Samples

  • Manage a team of project managers, consultants and analysts who are responsible for the project management, resource allocation and pipeline management of all projects related to Clinical Systems development
  • Engage with leadership in all functional areas, driving integrated IT planning throughout the business
  • Present professional communications to executive leadership in order to educate and influence opinions
  • Serve as a program expert across multiple projects, planning, managing, monitoring and implementing technology solutions in a variety of business contexts and maintaining a forward-looking perspective with regard to technological developments
  • Builds Human Capital: You deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted. By selecting, deploying, developing and rewarding diverse talent, you are able to foster Humana’s strategy and meet business requirements
  • Acts Strategically: You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it, while anticipating and identifying where change is needed
  • Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience
  • Leadership: You inspire extraordinary results by: engaging associates, valuing diversity and shaping culture to support a high performance environment
  • Management/leadership experience with multiple accountabilities for budget and operations across diverse organizations, managing direct reports, including building human capital, managing daily workload, performance evaluations and timesheets, managing career development for employees
  • Business and technical product selection, and practical implementation of IT solutions
  • Collaborating and successfully fostering relationships with business executives, both internal and external, in order to achieve desired results, communicating with high level senior leadership, and problem resolution under tight deadlines
  • PowerPoint, Excel, Word, MS Project, and Visual Source Safe
  • Program and Project Management - Configuration Management, CMM/CMMI methodologies
  • Software testing and software releases, release management and release oversight
  • Oversight of testing, including compliance , testing, and verification of claims within multiple large scale environments and projects
  • UAT Processes and Procedures; and
  • Maintaining longevity with vendors and managing vendor expectations

Process Manager Resume Examples & Samples

  • Oversee a team which analyzes and identifies key processes for accurate and timely submission of Medicaid Encounters
  • Oversee the improvement process for error resolution and submissions to the appropriate Medicaid agencies
  • Ensure standardization of processes as designated by both Federal and State Agencies
  • Coordinate with technical partners, business partners, and others to ensure successful implementation of initiatives
  • Medicaid knowledge or experience
  • CAS claims experience

Process Manager Resume Examples & Samples

  • Team Leadership and Oversight
  • Previous experience leading team of data analysts and/or engineers
  • Bachelor’s degree in Accounting, Finance, Technology, Maths/Statistics or Business Administration

Process Manager, Capability Development Resume Examples & Samples

  • Able to facilitate group sessions while driving engagement and clarity in conversations
  • Assists stakeholders in using approved methodology for process improvement
  • Receives input from management and appropriately/accurately applies comments/feedback to achieve desired results
  • Effectively communicates project standards, time lines, metrics, risks and controls, etc
  • Efficiently manages available resources i.e. manpower, technology, etc., in accomplishing expected results
  • Analysis and solution definition
  • Understands the business issues and data challenges of client's organization and industry
  • Identifies client organization's strengths and weaknesses and suggests areas of improvement
  • Develops process specifications and system design recommendations for client engagements
  • Understands business process and associated risks and mitigations
  • Supports the implementation of company programs to ensure the success of the Company
  • Provides recommendations, information and tools to support business unit and departmental decision-making
  • Develops plans to improve process support for field operations and Starbucks Support Center (SSC) departments
  • Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives
  • Prepares, communicates and educates client groups and team on changes in policies and practices within the organization
  • Ensures that business unit processes are integrated with related systems in other groups
  • Shares program updates with other business units and supports development of their own processes. Integrates input from other business units/departments into project planning and scheduling
  • Manages the continuous improvement of program prioritization, alignment and calendar timing processes. Assesses programs' impacts upon business units, and monitors program and process measurements to identify improvement opportunities
  • Cross-functional integration and planning 3 years
  • Integration, process or program management 3 years
  • Management experience 3 years
  • Group facilitation 3 years
  • Strategic planning 3 years
  • Presentations to senior management
  • General knowledge of business operations
  • Organizational knowledge
  • Strategic planning skills

Process Manager Resume Examples & Samples

  • Assess, identify and recommend business policy and procedures impacted by regulatory and line of business changes
  • Manages projects by utilizing standard Change Management tools
  • Reviews business requirements to identify gaps and differences that impact policies and procedures
  • Design and implement content solutions in partnership with project and subject matter experts
  • Monitors technology enhancements to ensure all approved requirements when a policy and procedure update is required in scheduled system releases
  • Prepares communications in partnership with project teams or subject matter experts
  • Contributes to continuous improvement of Change Management by proactively supporting knowledge sharing within the team and across partner areas and Identifies opportunities to improve and lead assigned improvement initiatives
  • Leads teams of project resources and/or process area subject matter experts from start through completion of technical writing assignments
  • Manages day-to-day individual workload and pipeline of procedure and communication requests. Monitors milestones and critical dates to identify potential jeopardy of schedule, identify and mitigate risk
  • Proactively supports implementation and resolution of production incidents by preparing temporary work around procedures during releases until long term solution is implemented
  • Build effective business partnerships with Asset Management operations key stakeholders
  • Provides content to Training Department for program materials and job aids and may assist with delivery of content to learners
  • Timely deliver of policy and procedure content to support closure of internal/external audit requests and Risk and Control Self Assessments
  • Banking operations experience preferred working in an Operations or staff support role, preferably 5+ years experience (for 502) and 6+ years experience (for 601)
  • Previous experience writing, staging and publishing policies and procedures to SharePoint and/or online guide application required
  • Information Mapping, RoboHelp and SharePoint administration experience preferred
  • Must have excellent MS Word skills and strong Excel and PowerPoint skills
  • Ability to work independently with little supervision, effectively raise issues for awareness by summarizing business impact, assess options, and deliver proposed solutions
  • Exceptional technical writing skills and excellent verbal communication skills
  • Detailed oriented, ability to collaborate with peers and business partners
  • Prior presentation/training skills and project management experience helpful
  • Must take ownership for delegated tasks and handle multiple projects at one time

Service / Process Manager Resume Examples & Samples

  • Act as intermediary between various technical teams and Customers
  • Perform root cause analysis of underlying problems in IT infrastructure
  • Present your findings to the Customers and work with different parties to find the best solutions
  • Evaluate Changes submitted by technical teams and/or users, challenge them and decide whether they should be implemented
  • Present Changes to Customers, gather feedback and negotiate ways to implement Changes with minimal impact on Infrastructure
  • Oversee Changes while they are implemented during critical periods
  • Prepare and execute exercises testing infrastructure’s readiness in case of outages
  • Maintain documentation of critical infrastructure components
  • Participate in discussions about process improvement
  • Experience in Knowledge of industry-recognized IT process and quality frameworks and methodologies such as ISO9000, ISO20000, Six Sigma will be a plus

Process Manager, Efficiency Analyst Resume Examples & Samples

  • Operate independently and own analysis that will result in prioritizing efficiency saves and opportunities to reinvest in digital and innovation
  • Manage financial research, including digital book of work, to develop insights to support optimizing the organization’s investments and resources
  • Define and build comprehensive process taking ideas from analysis to business case regarding opportunities to advance strategy or achieve productivity gains, including a prioritization based on return on the investment
  • Build strong relationships with business, technology, operations and financial partners to gather guidance regarding opportunities
  • Manage and maintain business analytics to include: reporting, process development and improvement, change management
  • Offer counsel to Program Managers on various matters of process and program effectiveness
  • Prepare and present analysis and recommendations to senior audience
  • Operations or Financial analytics capabilities coupled with strong project management skills – able to understand big picture and get into the intricate details
  • Foster analytical skills to critically evaluate data gather from multiple sources, reconcile conflicting information, and decompose high level information into actionable opportunities
  • Identify and develop opportunities that can be leveraged and propagated globally across functions
  • Serving as an internal consultant focusing on re-engineering/productivity analysis
  • Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency
  • Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment
  • MBA preferred or 5-7 years of commensurate business experience

Process Manager Senior Rewards Process Excellence Resume Examples & Samples

  • Partnering with the Strategic Business Units, internal Control groups, Operations, Information Technology, external Vendor Partners, and other areas to help lead the ongoing development and optimization of the control framework for Rewards, to continuously improve the strength of our existing controls, minimize risk, and increase efficiency
  • Proactively identifying, recommending and developing new strategies to continuously improve the quality, effectiveness, and efficiency of the controls supporting the ETE Rewards process
  • Providing analytical support for all Rewards control related measures and other platform activities to help management better understand and address risks and opportunities
  • Continuously monitoring Issue and Customer Correction activity to ensure early identification of issues and root causes, and ensure that the right actions are taken in a timely manner to mitigate future risk
  • Continuously working to improve the efficiency of the control framework through simplification and the identification of automation opportunities
  • Key competencies: Leadership, Business Acumen, Problem Analysis & Resolution, Strong Program Management, Metrics Development and Deployment
  • 8-10 years or more of related operations and managerial experience, including vendor oversight and direct management experience
  • Bachelors degree with a focus in Engineering, Technology, or Business; advanced degree (MS/MBA) preferred
  • Direct experience leading efforts requiring Business Architecture, Business Process Design, and Process Improvement expertise
  • Proven leadership experience, the ability to influence in a matrix structure, and the ability to build strong partnerships
  • Experience developing effective metrics and management reporting that provide conclusive and actionable information
  • Strong PC Skills, including fluency in MS-Office (Word, Excel, Power Point) and other desktop business applications

Calendar & Process Manager Resume Examples & Samples

  • Create, maintain, and communicate all Seasonal Product Lifecycle calendars and updates for current and future seasons
  • Understands the cross-functional nature of process and calendar end-to-end
  • Monitor calendar deliverables, prioritize activities and collaborate with functional leaders to ensure timelines are maintained and milestone objectives are met
  • Proactively seeks out solutions to potential cross-functional issues that affect the calendar, process and organization
  • Ensure milestone meetings have the appropriate focus and attendees
  • Provide refresher and new hire trainings regarding the product development process and supporting timelines to ensure understanding of individuals’ respective roles and accountabilities
  • Ability to take on special projects that will streamline the product lifecycle
  • Identify, recommend, and implement process enhancements based on industry and brand’s best practices
  • Drive continuous improvement and increased efficiency and effectiveness as business needs shifts
  • Monitors key process metrics and KPIs
  • Communicate process and deliverables updates to cross functional leadership to ensure common understanding and requirements for success
  • Prepare communication to relevant business partners regarding pertinent information throughout the process as well as agreed upon follow-up
  • Ideally has 5-7 years industry experience in apparel product development, production or related consulting experience
  • Prior experience managing calendars
  • Proven ability to create, implement and measure new processes
  • Ability to build and manage calendar/product development process & tools
  • Strong knowledge of Excel and PowerPoint to create documentation on calendars and process recommendations
  • Proactive, Self-starter – entrepreneurial
  • Ability to present to peers and leaders
  • Knowledge of product development, production, merchant and planning functions
  • Needs to have strong communication and influencing skills
  • Ability to work with leaders to provide team recommendations and guide teams to final decisions in a timely manner
  • Comfortable with all levels and cultures/relationship builder
  • Provides creative/best in class process and tool solutions
  • Trusted and respected resource as the “connector” to keep the business on track

Product Creation Process Manager Resume Examples & Samples

  • Drive a successful implementation of the PLM system for both internal and T1/T2 teams.In collaboration with key users ensure that effective system and process training is implemented for both internal and T1/T2 teams as needed
  • Monitor and analyze the process performance at the LO, OC, T1 and T2 . Develop short and mid term training plans including the required training materials and provide process and PLM system training to improve performance where necessary
  • Ensure that the requirements of the LO, OC, T1 and T2are reflected in the adidas Group systems landscape based on continual best practices and cost/benefit analysis and sharing
  • Ensure PLM enhancements lead to process improvements by supporting the PLM implementation activities of each system release
  • Review, analyze and implement best practices across all LO/OC team to ensure a level of consistency is maintained across the sourcing group
  • Develop an excellent degree of PLM and product creation systems knowledge to understand interdependencies between systems and processes. Develop a sound E2E understanding of the product creation process for all CC in order to ensure alignment of process and PLM systems with the overall strategy and key objectives
  • Lead and drive the process and system training activities for all involved parties (LO/OC/T1/T2) during all the transitional phases of Fast and Lean Creation based process change implementation
  • Knowledge of adidas product creation process and PLM/RMS systems or similar tools preferred
  • Ability to create, plan and deliver presentations
  • Ability to work independently or with limited guidance
  • Ability to lead discussions in diverse groups
  • Strong change management skills
  • Ability to think strategically, synthesize complex data and develop innovative solutions
  • Advanced MS Office skills (MS Word, MS Excel, MS Project, MS PowerPoint and Outlook)
  • Fluent in English (written and spoken - BULATS level 3 or equivalent)
  • College or university degree
  • 5 years of related work experience in the apparel industry

Hedis & Medicare Stars Process Manager Resume Examples & Samples

  • Prior project management experience
  • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, PowerPoint and Visio
  • HEDIS Experience
  • Medicare STARs Experience
  • Experience with Verisk Quality Engine and Quality Reporter

Enterprise Risk Process Manager Resume Examples & Samples

  • Build mechanisms to identify key risks in LOBs and functions that are comprehensive, timely, specific, and relevant. Enhance the risk assessment criteria to incorporate dimensions such as impact, likelihood, vulnerability, and velocity and evolve the assessment of risks from a qualitative approach to a more quantitative analysis where appropriate
  • Develop a framework to prioritize risks, evaluate response options, and plan a response strategy. Serves as the subject matter expert on risk assessment framework; develops and maintains documentation; provides training to LOBs and functional partners
  • Optimize LOB exam/audit scheduling from Risk partners and Internal audit to ensure maximum efficiencies are achieved; create exam activity transparency to ensure scheduling impacts are identified proactively; review scope of activities to eliminate duplicity, facilitate sharing of information/work papers, and align activities sequentially as appropriate
  • Develop an integrated database of all major activities across LOBs, Risk, and Corporate functions, with timelines and resource requirements to determine feasibility of timely execution; engage LOB and functional leaders to optimize schedules where potential bottlenecks exist
  • Builds strong working partnerships with LOBs, functional and risk partners to create strong project management and initiative alignment across the enterprise. Interacts with LOB leaders, Risk and Corporate partners, and subject matter experts (SMEs) to survey and identify process enhancement opportunities
  • Provides project management oversight for key risk projects and reports status/progress into overall Risk Project Inventory (RPI) governance leader. Represents Wholesale/Retail risk for GRC and data governance initiatives ensuring that risk is fully represented in key development elements of these projects
  • Support Wholesale/Retail Risk Officers in designing and developing proto types of proposed ideas. Review Wholesale/Retail Risk reporting activities and identify opportunities to streamline and consolidate as appropriate
  • Bachelor’s degree in finance, economics or other business-related degree or equivalent experience
  • A minimum of 10 years of previous experience in an enterprise risk management role with overall exposure to the risk/controllership functions including credit, compliance, operational and regulatory risk
  • Practical knowledge of the tools and techniques used in enterprise risk management
  • Lean / Six Sigma Process trained; Certified Project Management Professional (PMP) a plus
  • Demonstrate proficiency with the following skills
  • Strategic, analytical, qualitative and quantitative, skills
  • Highly organized; excellent follow-through and the ability to manage multiple projects and deadlines
  • Advanced communication skills with the ability to interact with all levels of the organization
  • Ability to effectively present findings and recommendations to management
  • Highly self-motivated, independent thinker, and articulate
  • Expert knowledge of utilizing Microsoft Office products (Excel, PowerPoint, Word)
  • Demonstrated ability to maintain confidentiality at all times

Chargeback Process Manager Resume Examples & Samples

  • Oversight to the end-to-end case management of the chargeback process
  • Review and Follow up chargeback ageing analysis and escalations with Offshore Chargeback Team
  • Accountability for the more complex chargeback cases
  • MIS Management - Monitoring dashboards and Offshore Chargeback reporting
  • Track the management of Customer Dispute Form (CDF) distribution and reviewing CDF’s upon receipt for conformance before submission to Offshore Chargeback team
  • Review and health check customer documentation in coordination between the Onshore and Offshore Chargeback team
  • Provide guidance to Offshore Chargeback team processing and decision making for Arbitration and Compliance matters
  • Review of letters that require attachments prior to submission to Onshore Services
  • Identify opportunities to improve contacts with customers via email, phone and letters to resolve issues or obtain additional information in a timely manner
  • Act as an escalation point for the Customer Relations Team, Citiphone and other internal departments to investigate and resolve complaints relating to chargebacks and identify root causes
  • Develop an in-depth knowledge of credit/debit card and other payment products to enable provision of the highest standard of support
  • Provide guidance to Chargeback related Policies and Procedures to ensure compliance against scheme rules are in place for all processes and revised in line with business/process changes and communicated accordingly to all relevant parties
  • Identification, analysis and resolution of process “breakages” and “bottlenecks” impacting service delivery and business performance
  • Deep understanding of Chargeback operational processes and their relationships across the organization both onshore and offshore
  • Expert knowledge of Citibank products, policies, and procedures relating to Chargeback operations
  • Understanding and knowledge of the platforms and systems that support the Chargeback process
  • Experience in working with multiple sites and stakeholders/vendors
  • Previous experience in process and vendor management

Itsm Process Manager Resume Examples & Samples

  • Working knowledge of all facets of systems development and operations
  • Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable, complex, and scalable global technology solutions
  • Ability to collaborate, objectively assess benefits, costs, and viability of proposed solution options and drive consensus across a diverse group stakeholders

Process Manager Resume Examples & Samples

  • Lead process mapping sessions with appropriate LOB Approvers, LOB SMEs, Control Officers and other parties as required
  • Document new processes and update existing process diagrams in accordance with RCSA and Process Mapping Standards and Quality Assurance Guidelines
  • Collaborate with Controls Officers and the LOBs to identify and document key risks and controls for each process
  • Submit the Process Diagrams and the RCCDs for approval in line with established target dates
  • Update and maintain correct process diagram levels in the process mapping tool
  • Manage process diagram inventory including plan development, collaboration with Control Officers/LOB representatives to achieve agreed upon results
  • Provide training to Controls Officers and LOB Representatives as needed
  • Develop expertise in the usage of the process mapping tool
  • Experience with identifying and documenting risks and controls in a business process
  • Experience with creating process maps/process walkthroughs
  • 2-3 years experience in controls, risk, compliance, audit or testing is preferred
  • Ability to lead effective meetings
  • Experience in the financial services industry highly desired
  • Work effectively in a team environment, as well as an individual
  • Build and maintain strong cross-business relationships
  • Provide strategic thinking. Be able to integrate what one learns about the business to improve the quality of Process Diagrams and the identification of critical processes and key risks and controls
  • Must be comfortable with ambiguity and change in a fast-paced environment
  • Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
  • Excellent written & verbal communication skills with proven ability to work with various levels of management

Process Manager Resume Examples & Samples

  • Liaising with internal trading desks, global fund accounting hubs and brokerage community in resolving trade related issues,
  • Monitoring and resolving intra-day trade breaks so to prevent internal/external NAV anomalies
  • Coordinating and instructing instrument maturities
  • Exchange Traded Derivatives - Expiry Management - Physical settlement
  • Adhoc KPI/MIS reporting and management metrics distribution
  • Collateral Management
  • Query management
  • OTC Derivative Confirmations (via Industry matching platforms, Swift or Paper)
  • Cash Flow confirmations
  • Oversight of Back office reporting
  • Performing reconciliation, resolving breaks and providing oversight functionality to back office reconciliation reports
  • Involvement in user acceptance testing for periodic system releases
  • Ability to work with tight deadlines and drive quick TAT
  • Competencies
  • MBA/CA/CFA with 6 years of experience or Graduates with 8 years of experience in financial services industry
  • Operations Management

Subcontracting Process Manager Resume Examples & Samples

  • Master's Degree with at least 2 years of case management experience with at least 1 year focused on elderly or disabled populations
  • Bachelor's Degree in a health related field with at least 5 years of case management experience with at least 1 year focused on the elderly or disabled populations
  • 9 years of RN experience with a minimum of 5 years of case management experience with at least 1 year focused on the elderly or disabled population
  • This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
  • Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook
  • AHCA Fingerprint Required
  • Previous experience in FL Medicaid LTC
  • Strong training skills
  • Excellent communication skills both written and verbal
  • Strong report monitoring skills
  • Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work
  • Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite)
  • Experience leading change
  • Experience and a strong understanding of being successful in the FL LTC metric-intensive Medicaid program

Labor Process Manager Associate Resume Examples & Samples

  • Manage the operational requirements of the Disney Reservation Center (DRC) Time and Pay Dept
  • Function as a liaison between the Walt Disney Parks and Resorts (WDPR), Workforce Management (WFM), DRC’s Leaders and O&T Cast Members
  • Ensure accuracy and timely responses regarding compliance to the WDW Time and Pay policies
  • Demonstrated strong partnering, coaching and mentoring skills
  • Ability to communicate clearly both written and verbally
  • Ability to achieve high levels of Client / Guest Service
  • Demonstrated ability to think strategically
  • Demonstrated computer proficiency within the Workbrain environment
  • Demonstrated strong attention to detail
  • For Current DRC Cast Members: No more than one F/O (Falling Behind; O= Off Track)in Presenteeism in the last six months and no more than one reprimand within the last six months
  • Proven strong working knowledge of SAP, Workbrain, Portal Applications
  • Knowledge of the Disney Reservation Center Organization
  • Willingness to embrace, accept and champion change
  • Ability to manage multiple concurrent responsibilities and changing priorities

Process Manager Resume Examples & Samples

  • Ensure successful implementation of SET initiatives
  • Partner with other Subject Matter Experts (SMEs) within MarketPoint, Digital Center of Excellence, and other teams to develop and deploy continuously improving tools, processes and procedures
  • Conduct exploration analyses to vet new ideas and understand potential impacts and cost to the business
  • Review/maintain the platform by working with business, IT and other partners to reduce complexity, and improve accuracy, reliability and user experience
  • Provide regular direction to Consultants and Analysts on priorities and maintain capacity plans
  • Provide Subject Matter Expertise to the user group supported by the platform
  • Bachelor's Degree in a Business or Technical field
  • Demonstrated success engaging customers to understand their needs, requirements and satisfaction levels, as well as accurately capturing their input
  • Demonstrated success leading and partnering in a cross functional, team oriented environment
  • Demonstrated relationship building with key stakeholders
  • Demonstrated outstanding written and verbal communication skills
  • Demonstrated ability to resolve problems in a logical and systematic manner
  • Experience with Process Improvement methodologies and Business Process Mapping
  • Experience with Agile Project Techniques
  • Knowledge of insurance sales practices and processes, as well as compliance and regulatory requirements
  • Experience working with two or more direct reports
  • Experience with Project Management methodologies

Business Systems Process Manager Resume Examples & Samples

  • Lead the analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Support, Sales Operations, Logistics, Planning, Procurement and other interfacing functions (such as Marketing, Finance and Legal)
  • Develop and drive scalable processes to support the Company's rapid growth
  • Define success metrics for each new system or process and establish a plan to track, monitor, and measure the success of those metrics
  • Utilize methods such as problem statements, process flows, and gap analyses to identify and recommend comprehensive system and process solutions
  • Interact closely with a wide variety of cross-functional teams to secure alignment
  • Diagnose and document issues and risks, and drive resolution with IT team
  • Implement deployment readiness program for major application systems rollouts, including communications, UAT, and training support
  • Develop and define methods and procedures for end user to address deploying technology and operational process changes
  • Create and execute UAT test plans and scripts, as well as end user training

Process Manager Resume Examples & Samples

  • Working on PAG’s strategic performance reporting initiative
  • Assisting with the writing of stories
  • Attending daily scrum calls
  • Assisting with the writing of test scripts
  • Testing the stories as part of the various sprint cycles
  • Participating in UAT
  • Helping to reconcile return discrepancies between the new and old performance systems
  • Providing feedback on development to date
  • Logging defects in Jira
  • Work with technology on resolving defects
  • Working with the onshore project team to ensure that testing is being performed in a consistent manner
  • Working with the QA team to ensure that their testing is in line with PAG’s requirements
  • Experienced performance measurement professional with 1-3 years of experience
  • Passion for investments business
  • Self-starter who is analytical and creative in their thinking; ability to quickly analyze information and creatively reach solutions and to execute their implementation
  • Project experience preferred
  • Strong quantitative skills, comfortable with formulas, performance measurement methodology and risk measures
  • Understanding of the various businesses/products within the Private Bank space
  • Knowledge of securities operations, trade processing, mainframe accounting systems and performance systems a plus
  • Solid analytical ability to research and analyze data
  • Interact and communicate effectively – written and verbal -- with all levels of staff
  • Ability to interact and communicate effectively with front-office and work with tight deadlines in a high pressure environment
  • Ability to multi-task and strong attention to detail
  • Bachelors degree from an accredited, high quality institution
  • CIPM/CFA preferred

Process Manager Resume Examples & Samples

  • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Create and maintain the repository of all project related documents and provide periodic and adhoc reports of the status of the projects and escalate any delays immediately to the business and stakeholders
  • Managing relationships with the local, global and cross functional stakeholders. Depending on project scale and complexity, the Project Manager may lead several projects simultaneously and will require to project strong project management competency

Process Manager Resume Examples & Samples

  • Ensure successful implementation of LTC initiatives
  • Partner with other Subject Matter Experts (SMEs) within Clinical, LTC Operations, Retail Service Operations and other matrix teams to develop and deploy continuously improving tools, processes and procedures
  • Review/maintain the clinical platform by working with business, IT and other partners to reduce complexity, and improve accuracy, reliability and user experience
  • Provide regular direction to Consultants and matrix resources on priorities and maintain capacity plans
  • Provide Subject Matter Expertise to support future platform and program expansions
  • Bachelor's Degree in a Business or clinical field
  • Knowledge of Long Term Care practices and processes, as well as compliance and regulatory requirements

Process Manager Resume Examples & Samples

  • Lead a professional team as they perform a wide range of finance and control functions, including audits/assessments of payroll results, SOX testing and support, Month End Close accounting procedures, Board of Director payment coordination and valuation, general payroll accounting support to internal and external partners, and ad-hoc projects
  • Conduct quarterly Performance Assessments on Direct Reports, and provide continual feedback to Direct Reports
  • Coach and mentor Direct Reports by assigning appropriate and challenging work assignments
  • Design and report strategic initiatives and progress to peers and Executive Leaders
  • Partner with peer Management Team to lead DWSS Payroll through the shared services business environment, striving for accuracy, efficiency, controllership, and customer service
  • Partner with DWSS support teams to deliver cost metrics and KPIs to Executive Leadership
  • Develop and present Executive Business Cases in support of best-fit strategy, including project plans, budgetary requirements, cost-benefit analyses, and organizational structure proposals
  • Approve revisions of Payroll SOX and Entity-Level Controls, Minimum Control Standards, and SAP Global Template Controls. Perform quarterly certification of controls, in support of TWDC’s SOX 302 certification requirements
  • Approve and post journal entries
  • Facilitate department- and organization-wide business continuity planning
  • Drive/maintain mutually-beneficial relationships between DWSS and Business Unit partners, with heavy focus on controllership and financial reporting partners
  • 3+ years in a financial reporting role, including tax functions
  • Strong understanding of, and proven experience with, the Sarbanes-Oxley Act of 2002, Corporate Governance, and Enterprise Risk Management
  • Superior communication and time management skills
  • Proven ability to handle multiple deliverables in a fast-paced environment
  • Demonstrated strong partnering, coaching, and mentoring skills
  • Ability to design and deliver effective presentations
  • Ability and eagerness to challenge the “status quo”
  • Computer proficiency in SAP, Microsoft Word, Excel, database applications and a Windows environment
  • CPA strongly desired
  • Payroll experience
  • Experience working in a shared services environment

Molding Process Manager Resume Examples & Samples

  • Coordinate the utilization of molding facilities, equipment, machines, materials and employees to meet the performance objectives for the Molding Department
  • Lead Molding Employees in their efforts to continuously improve the performance objectives within the guidelines of the Magna Exteriors Belvidere continuous improvement philosophy
  • Train staff members in TS16949 requirements for the Molding Department. Ensure strict compliance to all TS-16949 procedures and work guidance
  • Assist in the development of the Molding departmental budget. Ensure all departmental expenditures are executed following the correct procedures to ensure accurate general ledger allocation. Participate as required in budget reviews
  • Support Advanced Quality planning for new program development through expedient scheduling of tool trials and participation as a cross functional member of the launch teams
  • Participate in the Magna Exteriors Belvidere strategic planning process through identification of capital equipment needs for the Molding Department to support available capacity for new business and to improve costs for existing business. Identify the best available equipment options and develop bid packages for competitive quoting from a minimum of three (3) potential suppliers
  • Manage the capital equipment installations of the Molding area through suppliers and subcontracted services
  • Supply information as required for quoting new business or engineering changes for existing business to the Sales Administrator
  • Direct Molding Department employees to accurately input data as required to ensure the reliability of information used for departmental reports process capability and materials management
  • Maintain a high departmental standard for housekeeping in the Injection Molding area
  • Research new and innovative technologies to analyze the potential for cost competitive applications to the Magna Exteriors Belvidere product lines. Communicate patentable ideas to Senior Management for product development
  • Ensure that all accidents are properly reported and accident investigations are completed within 24 hours
  • Must have Bachelor’s Degree in Mechanical or Electrical Engineering. Twelve (12) years work related experience may be substituted in lieu of degree. Work experience combined with current schooling towards degree will be considered
  • Minimum ten years technical experience in injecting molding
  • Minimum three to five years supervisory experience
  • Demonstrated exceptional organizational, communication, and people skills

Process Manager Resume Examples & Samples

  • Address List
  • AI Online
  • Client / ILT List
  • Email List
  • GAP Address List
  • GAP - 23A Reporting
  • GAP Email List
  • GAP Flash Estimates
  • Participant Call
  • Tax Rendering
  • Vendor QC
  • E-Delivery Uploads
  • MOL Daily User Report
  • Livelink Posting
  • PCAP Retraction
  • Understanding of financial markets
  • Understanding of alternative products and its life cycle
  • Understanding of troubleshooting client experience issues and be able to quickly determine sensitivity to business risk
  • Prior exposure to document rendering, management, reconciliation and upload a plus
  • Experience using MS Access, MS Office (Advanced Excel including macros) and PDF Writer, a must

Complaints Systems & Data Oversight Process Manager Resume Examples & Samples

  • Bachelors degree in a technical discipline; Masters preferred
  • Currently performing in a system development, process or database management role; 10+ years preferred
  • Prior use case, requirements and system testing experience across multiple system implementations
  • Excellent presentation and communication skills to different audience levels
  • Strong attention to detail and time management
  • Must be internally motivated and able to work with limited supervision
  • Prior customer experience and complaint analysis a plus
  • Prior business requirements, procedures and documentation experience preferred
  • Prior Quality Assurance and User Acceptance Testing experience preferred

Process Manager Resume Examples & Samples

  • Act as the Subject Matter Expert within Channel Marketing relating to controls which includes identifying risks, documenting controls, implementing action plans for gaps, and providing guidance on control-related issues
  • Manage the action plan process from identifying a gap, opening an action plan, assuring completion of the action plan, closure process, and reporting of action plans
  • Facilitate Channel Marketing deliverables for all internal and external audits working closely with leadership team
  • Conduct semi-annual testing of controls within Channel Marketing, document the results, and address any gaps identified
  • Partner with leadership in driving open discussion of issues and control gaps
  • Maintain strong and collaborative working relationship within Channel Marketing, Controls, Audit, Compliance, and other business partners
  • Ability to articulate complex issues in a concise, simple and relevant manner to all staff levels
  • Change management flexibility
  • Ability to tailor a dialog based upon the audience and depth of discussion
  • Strong interpersonal effectiveness with ability to collaborate and work well with all levels of management and across organizational boundaries
  • Ability to express ideas in a confident, clear and compelling way
  • Heavy client and leadership interaction across many functions (Marketing, Operations, Technology, Risk, Legal/Compliance, Audit)
  • Demonstrated ability to influence without authority and drive measurable outcomes
  • Possesses both cross-functional business and technical acumen
  • Proactive, positive attitude, self starter approach
  • Ability to plan and execute in a timely manner with an appropriate sense of urgency
  • Ability to manage multiple initiatives simultaneously
  • Able to articulate a vision and motivate teams to work together to achieve tactical and strategic outcomes

Tts-trade Csil-onsite Process Manager Resume Examples & Samples

  • Deliver prompt and professional solutions to our customer inquiries via phone, mail, fax or email
  • Communication discrepancies in trade documentation promptly and handhold transactions to ensure that the same are processed on a timely basis
  • Maintain regular proactive calls with managed clients across the Corporate, CCG and GCG portfolios for India Trade Operation
  • Maintain day-to-day control and measurement of processing performed by Trade Service Center in relation to the end-to-end processing of transactions for managed clients across the Corporate and FI portfolios
  • Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements
  • Quarterly client service reviews for trade services with focus on individual client scorecards
  • Focus on reducing repeat discrepancies provided in client documentation by educating the client providing analytics to clients to demonstrate the benefits of STP
  • Manage day-to-day senior client contact and handling of client issues with proactive follow-up with the respective Operations, Sales, Product Management teams
  • Work with product and sales teams to address and resolve customer issues efficiently
  • Ability to prioritize and organize own workload
  • Assertive and strong teamwork/interpersonal
  • Multitasking is a must requirement
  • Proficiency with Excel, Word and other MS Office applications
  • Bachelor's degree with 4-5 years of experience in India Trade Operations/Services or post graduate degree (preferably in Finance) with 1-2 years of experience in India Trade Operations/Services

Process Manager Resume Examples & Samples

  • Conduct monthly account pricing audits to ensure pricing is working as designed and take corrective action as required
  • Research pricing related questions and provide detailed analysis of findings
  • Develop and document control related procedures, policies, and processes for approved pricing related regulatory, control, and compliance initiatives
  • Monitor on-going daily pricing health checks and key risk indicators to ensure key financial processes are working. Research and resolve exceptions
  • Work closely with major senior managers on pricing related initiatives leveraging expertise to recommend best practices
  • Identify pricing risks and develop appropriate controls
  • Develop presentations and recommendations specific to the pricing control, compliance, and regulatory objectives
  • Work with cross functional teams, assisting with pricing related initiatives
  • 5 years of experience in pricing, control, compliance, and/or audit and testing, preferably in a banking environment
  • C3/TSYS knowledge and experience, preferred

Industrial Operations Controlling Process Manager Resume Examples & Samples

  • Be to leader of factory and logistics processes for EMEA
  • Lead Best practice workshops to improve effectiveness of controlling processes
  • Map current state of processes in different factories in various countries and get them upfront in line with the processes defined for FSDS/SAP
  • Work on standardization of key controlling processes
  • Work on automatization and simplification initiatives in Indop controlling
  • Streamline reporting and controlling activities by integrating local and central activities, which will allow us to become a leaner and more agile Business Partner
  • Find the right balance between precise calculation needs and process efficiency
  • Work together with different IT teams and coordinate activities for Indop
  • Build and lead the Indop Controlling Process team
  • Roll-out of standardizes processes in all plants
  • Be part of the Controlling core group to develop the new architecture of the Indop controlling
  • Strong accounting and controlling background
  • Knows the manufacturing processes within Electrolux
  • Deep knowledge of Copics/FSDS and/or SAP
  • Good in managing projects and a habit to drive continuous improvements
  • Self-driven and hands-on, generating new ideas/views
  • Structured and well organized approach

Process Manager Resume Examples & Samples

  • Provides the highest level of support for assigned sales teams including attendance of routine sales meetings as well as quarterly regional sales meetings
  • Impact sales performance through proactive training and supporting employee development
  • Resolves escalations quickly utilizing sound judgmental underwriting skills and excellent communication skills
  • Drives changes to policy and procedures to improve customer experience while maintaining a high level of loan performance
  • Anticipates problems; sees how a problem and its solution will affect other teams; gathers information before making decisions; weighs alternatives to arrive at reasonable decision Collaborates across boundaries to build strategic relationships and achieve common goals
  • Values and acts upon employee feedback
  • Knowledge and Experience

Process Manager Resume Examples & Samples

  • Oversee and ensure progress on process execution across the value chain
  • Optimize the fast track product customization process and its integration with other Vestas processes
  • Involve, train and support stakeholders across various functions
  • Follow-up and report on KPIs to management and other stakeholders
  • You hold a B.Sc. or M.Sc. in Engineering or in Business/Economics
  • You have experience with managing stakeholders across multiple functions – e.g. as project manager
  • Ideally you have some years of experience with the wind industry or with Business-to-Business product management in a global organization

PPI Process Manager Resume Examples & Samples

  • As needed, own and lead to completion cross functional improvement activities that are tied to critical improvement areas for the business
  • Lead the PPI Lean Enterprise initiative driving improvements through customer delivery & improved quality, as well as cost reduction/avoidance to drive growth and improve profitability
  • Responsible for developing and teaching Lean tools and concepts to site personnel
  • Provide leadership and technical skills for kaizen events and other Lean initiatives
  • Drive best practices across the business through the use of the Lean keys
  • Manage the implementation of the PPI Lean Enterprise activities to ensure activities are moving forward
  • Act as a change agent, systematically driving use of Lean tools for continuous improvement and change throughout operations
  • Leads PPI Steering Committee
  • 5s Operations experience (manufacturing, technical)
  • Bachelor’s degree in related discipline business management, technical or engineering preferred; or an equivalent combination of education and experience
  • Demonstrated technical skills in Lean tools & concepts with an emphasis on implementation
  • Previous experience in problem solving methodology
  • Qualified PPI Process Manager or similar experience preferred
  • Ability to coach & facilitate teams
  • Strong leadership and decision making ability
  • Is certified or has ability and becomes certified trainer of PPI-Lean and 8-step method within 6 months
  • Possess a continuous process improvement mindset with the ability to effectively lead and manage change
  • Strong project management and organizational skills
  • Possesses a solid working knowledge of other business functions such as Logistics, Finance, Engineering, and Human Resources in addition to Manufacturing and Quality
  • Must possess excellent communication skills and lives the Thermo Fisher Scientific 4-I core values of Integrity, Intensity, Innovation, and Involvement
  • Proficient in use of Microsoft Office Suite
  • Must be able to travel as needed up to 10%
  • Performs all job duties in a safe manner, consistent with the Code of Ethics and the 4-I Values, and follows all ISO standards

PPI Process Manager Resume Examples & Samples

  • Drive best practices across the business through the use of the Lean tools
  • Leads PPI lean improvement activities
  • Other duties as required
  • 5s Operations experience (manufacturing, technical), 2-4 years preferred
  • Bachelor’s degree in related discipline business management, technical or engineering preferred

Mortgage Banking Process Manager Resume Examples & Samples

  • Gather, model and analyze data to test hypotheses and size opportunities of major change and process improvement projects within Mortgage Bank
  • Develop and refine recommended solutions to address issues and capture opportunities
  • Draft presentations to summarize key findings and recommendations, and take part in the syndication process to senior management
  • Partner with stakeholders in all activities including the creation and launch of tactical implementation plans
  • Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations
  • Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans. The Associate may be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key
  • Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers, other key stakeholders, and S&PI colleagues on projects. Collaboration with business partners will be critical to ensuring successful project delivery
  • Communications and influencing skills - Candidate must possess excellent written and oral communications skills
  • Tools - Candidate must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx, and other Microsoft Office applications
  • Strong client management and executive-level communication skills
  • Financial Services background is preferred, but not mandatory

Value Stream Quality Process Manager Resume Examples & Samples

  • Collaborate with the Polaris leadership team to meet program deliverables
  • Ability to facilitate across stakeholders to achieve outcomes for activities
  • 2+ years of experience with Compliance and Regulatory Adherence processes
  • Intermediate level of proficiency with Word, Excel, Visio and PowerPoint
  • Bachelor's Degree (or higher) In Business, Healthcare or related field
  • Experience in healthcare industries
  • Experience with Quality and Six Sigma
  • Experience in working with matrix organizations
  • Strong oral and written and listening communication skills, interpersonal, time management and organizational skills
  • Excellent collaboration, team building and relationship management skills
  • Strong analytical, problem solving and decision making skills

Process Manager Resume Examples & Samples

  • 25% operationally manage the process, policy, knowledge, training, improvements, and expansion of all assigned processes. Ensure they are executed in alignment to overall organizational objectives
  • 20% Work with customers/users to define business process improvements and Enhancements
  • 20%M anage the activities assigned by Process owners of continuous improvement areas across the owned processes
  • 15%P articipate in the team activities coordinated and managed by the Process Owners over the assigned areas
  • 10% Operationally engage with “communities” associated with the Process Manager areas—i.e. Incident Managers, Change Coordinators, Knowledge Champions, Asset Managers
  • Bachelor’s Degree or Equivalent combination of Education and experience (BUS, MIS, CMS, Science, Engineer, Math)
  • 3 to 10 years of relevant IS and/or business experience
  • IT Service Management expertise
  • ITIL understanding, certification preferred
  • Relevant tool knowledge, expertise, or the ability to acquire that knowledge quickly
  • Business and IS process acumen
  • Technical documentation
  • Understanding of IS operations—required
  • Understanding of business operations – strongly desired
  • Collaboration skills (both human and technical)
  • Travel between divisions and sites on an as needed basis
  • Appetite for learning
  • Business or IS process experience highly desired
  • ITIL, ServiceNow, and/or Flexera experience highly desired

Process Manager Resume Examples & Samples

  • Develop and maintain subject matter expertise for assigned function(s) including the process model, operating procedures, enabling technology and supporting KPIs for Talent Shared Services operations
  • Collaborate and support HR Process Leads and Global Process Owners in process design including enabling technology for Talent Shared Services operations
  • Think creatively and provide innovative suggestions to improve service delivery cost, controls, effectiveness and/or efficiency
  • Manage implementation of continuous improvement opportunities to current processes and enabling technology
  • Manage sharing of best practices across centers in service delivery network
  • Influence colleagues, customers, leaders to ensure acceptance of new processes/tools
  • Review, approve and publish work instructions in accordance with agreed protocols and expected levels of consistency and quality
  • Manage global operations support services (such as creating shared mailboxes, reviewing CRs, UAT testing, etc.)
  • Manage process related activities in transition/alignment projects in TSS centers partnering with TSS Service Delivery teams, HR Process Team, Project Managers as assigned
  • Interview and hire staff, liaising with the TSS Process Leader where required
  • Manage, coach and develop all direct reports
  • Build and maintain relationships with appropriate TSS Service Delivery teams, HR Process teams and others as appropriate
  • Support Talent Shared Services Process Leader in execution of their responsibilities
  • Support process related activities in transition/alignment projects in TSS centers partnering with TSS Service Delivery teams, HR Process Team, Project Managers as assigned
  • In depth process orientation with demonstrated capability in designing/mapping complex processes for large organizations; shared services or BPO experience preferred
  • Demonstrated capability in developing requirements, testing, and deploying enabling technology
  • Proven leadership, team building and coaching skills; positive, "can do" attitude
  • Strong interpersonal skills and conflict management skills; culturally sensitive
  • Able to work effectively with general and virtual management; a self-starter who can effectively prioritize own work and deadlines
  • Outstanding written and verbal communications skills (English)
  • Excellent organization, problem solving and analytical skills
  • Excellent facilitation and presentation skills
  • Comprehensive knowledge of project management and change management practices/tools/techniques
  • Ability to influence team, customers, leadership
  • Ability to handle multiple demands and competing priorities
  • Proficiency with Microsoft Office suite (Windows, Word, Excel, PowerPoint, Visio, MS Project, Outlook, SharePoint, etc.)
  • Proficiency with HR specific technology; SAP Success Factors and Taleo preferred
  • Responsible for management of assigned TSS Process Analyst(s)
  • Perform duties and responsibilities with minimal direct supervision

Global Process Manager Payments Resume Examples & Samples

  • Manages functional service delivery team within Accounts Payable or Accounts Receivable, Payment & Travel & Expense
  • Advice Head of Finance Shared Services on applicable work set-up, organization structure and operations health, Service delivery improvements and optimization for overall SSC effectiveness and efficiency
  • Recommend direction on the team priorities in collaboration with Team Leads based on the decided OGSM
  • Drive issue resolution, including root cause analysis and prepare actions to raise performance
  • Consolidate KPI’s and PPI’s for the functional team and decide on preventive and corrective actions in order to ensure performance in accordance with agreements based on TL’s inputs
  • Formulate a practicable Functional OGSM applicable to the Operations Scope and align it towards the Overall SSC OGSM and hit the targets
  • Decide and align major changes in process and operational scopes which will require cross function assessment (RF / LoB / HQ) and provide sign-off for items which impacts Operations within their functional scope
  • Ensure that review of integrity and accuracy of numbers related to SOX control Compliance requirements internal to the team as input to PMO
  • Initiate Business Contingency Plan within the team to be shared to PMO for feasibility assessment and implementation
  • Bachelor Degree required within Accountancy/Finance
  • At least 8-10 years Managerial experience in finance and accounting, preferably in a shared service or business process outsourcing environment
  • Good exposure in working with Service Level Agreements and/ or metrics (KPI)
  • Possess strong leadership and people skills

Process Manager Resume Examples & Samples

  • Develop and implement guidelines, processes and templates in cooperation with the particular process owner
  • Prepare KPIs to measure process execution and identify process improvement possibilities
  • Identify best practices for processes and procedures
  • Perform cost-benefit analysis
  • Plan process changes to improve process performance in the future
  • Lead process teams to implement the identified process improvements
  • Perform presentations and training
  • Support external process audits
  • Degree in business administration in the area of banking, commercial training in banking or other relevant background, preferably with an IT focus
  • Professional experience in process management (IT and business processes)
  • Knowledge of process design and optimization methods, e.g. SixSigma, CMMI
  • Solution-driven and quality-oriented work ethic
  • Team player with excellent communication skills within the organization as well as with customers
  • High level of organizational and analytical skills as well as entrepreneurial thinking
  • Good English
  • Good German

Process Manager NPD Resume Examples & Samples

  • “3D” NPD Stage Gate & Engineering Process Expert: The process manager becomes the internal 3D and Engineering process expert. S/He stays on top of process and performance benchmarks. Their expertise guides the day-to-day application of the 3D and Engineering process across the Flow & Filtration Solutions GBU
  • Educator/Team Coach: Successful product innovation is a cross-functional team sport involving a variety of levels of people within an organization from senior executives to project leaders and team members. A high quality process alone isn’t enough. The players must understand the role they are to play and how to execute it in a high quality manner. The process manager becomes the ‘team coach’. They deliver consistent, high quality training to all of the roles involved. Their educator role should range from formal trainer at organized events to the casual coach who successfully influences others
  • Scorekeeper: Top performing companies keep score. They know if they are winning or losing the new products game and they adjust their actions and behaviors accordingly. The process manager becomes the scorekeeper. S/He tracks and measures few but meaningful metrics that are designed to convey the health of individual projects, processes they flow through and the complete set (or portfolio) of projects. Given their intimate understanding of performance they will be relied upon by the VP Engineering and the GBU Leadership team to provide briefings and to explain variances
  • Facilitator: The better the decision teams perform at the beginning of a project, the better the business performs in the new products game. The process manager facilitates gate meetings by guiding the necessary team members and decision teams to ensure key process requirements are met
  • Bachelor’s degree required. Advanced degree a plus
  • Minimum 10 years’ related experience
  • Minimum 7 years’ experience managing and leading projects in organizations; previous project experience in the Engineering field preferred
  • Proven success with process improvement, and full-cycle project management
  • Experience with 3D and/or other stage gate processes preferred
  • Six Sigma and Lean Enterprise experience a significant advantage
  • Previous training and/or facilitator experience required
  • Ability to travel 25-50%, with some international travel
  • Ability to build, manage and foster a team-oriented environment
  • Works effectively with stakeholders at all levels of the organization
  • Possesses Lean mindset, process orientation and continuous improvement
  • Demonstrates advanced principles of project management
  • Able to work in teams to support NPD projects, Product Councils, and Business leadership
  • Customer-centric orientation
  • Ability to communicate effectively to multiple stakeholders in verbal and written forms
  • Solid presentation skills to communicate intended direction, status and concepts
  • Understands principles of effective change management

Finance Process Manager Resume Examples & Samples

  • Undergraduate degree in Accounting required
  • Strong problem solving and analytical skills
  • Strong sense of accountability for results
  • 5-10 years of experience in systems implementation, controllership, functional business analysis and/or related roles
  • Ability to work effectively with cross functional teams to drive resolution to issues and drive process improvement
  • Knowledge of basic accounting principles is required Experience in Oracle Financials required
  • Graduate degree in Accounting, Finance and/or MIS
  • CPA
  • Business Analysis and/or SuperUser level for General Ledger, Order Management, Receivables, Payables and/or Inventory modules
  • Experience with Business Objects, Crystal Reports or similar software

Process Manager Resume Examples & Samples

  • Develop, refine and educate teams on the Software Development Life Cycle (SDLC)
  • Facilitate Agile Scrum stand-up meetings, retrospectives, sprints, release planning and delivery of artifacts for the Scrum process for multiple teams
  • Develop and report process metrics for real-time or historical presentation
  • Administer and maintain systems for requirements, change requests, test cases, and other process tracking systems
  • Maintain current knowledge and keep updated on new relevant technology
  • Provide support and lead special projects as needed
  • Learn and understand each Program’s hardware and software
  • Coordinate with Architect to create architecture artifacts
  • IND
  • 3-5 years of experience working in a process management role in an Agile environment for multiple teams
  • 2-3 years of experience serving as a Scrum Master required
  • Experience documenting business or technical processes and workflows
  • Prior experience leading dynamic scrum teams
  • Experience leading stand-up discussions, assisting in decision making and conflict resolution
  • Familiarity with .Net software development a plus
  • Prior defense or military experience a plus
  • Strong analytical skills with the ability to follow through with issues to a resolution
  • Ability to obtain Security Clearance required

Process Manager Volvo Group Telematics Resume Examples & Samples

  • Driving, developing, managing and maintaining needed runtime processes in VGT
  • Participate in and drive relevant process forums
  • Initiation of the Problem Process for problems identified by Incident Management
  • Secure Operational Change Management quality through enforcement of process policies and related business rules
  • Ensure adherence to process and related policies
  • Responsible for reporting and following up on relevant process areas
  • Monitor process effectiveness and suggest improvement proposals, both within VGT for ensuring process adherence and towards Group IT Process owner
  • Actively participate in Group IT driven process related activities to secure VGT interests
  • Perform training including responsibility for VGT training material
  • Support VGT staff in daily work with runtime processes
  • Process Management experience in an enterprise, ITSM, production environment
  • ITIL v3 Foundations Certification is a plus
  • Experience working with Incident, Change and Problem Management using Remedy
  • Demonstrated organizational skills and attention to detail
  • Good knowledge of IT infrastructure
  • Prior experience in a global organization is preferred
  • Fluent in written and spoken English and Swedish
  • Ability to work in teams but also be able to act single handed
  • Inspiring innovative, motivating, proactive, positive attitude and easy to work with
  • Good communicator and ability to convince others of good ideas
  • Have interest in learning new skills
  • Genuine interest in our business and customers

Process Manager Resume Examples & Samples

  • QuEST Process Adherence: This role governs adherence of the project to the Mars’ QuEST stage and gate process which includes making clear and visible all deliverables required at each stage and ensuring that project plans in place at each gate passing will deliver the Critical Success Factors and meet global requirements and timelines. Collaborate with cross functional teams to ensure stage gate inputs are meeting standards and challenge inputs as warranted. Responsibilities include managing and governing the Training and Education of new project managers and associates which involves training creation, annual scheduling and execution of training, and on-going continuous improvement. Partner with other functions on the training and on-boarding of new associates across the business including Global training needs
  • Functional Expert: Manage PPM system to include all critical tasks and developing templates required for NA Petcare including being an expert in functionality creating / running reports from existing metrics as requested by senior management. Frequent contact with all functions within the company (regional and global) and key people leaders for process improvements. Key member of the Global Petcare PPM Key User Community to include representing NA’s needs with special emphasis on inputs for global models. Supports the implementation of GIP as process expert through training and supports the organization to navigate through Global charters and needs
  • Additional Process Management: Help with development of additional processes required for streamlining innovation process. Likely needs include: project resourcing, project prioritization, audit preparation, and enhanced reporting and automation, with other/additional needs to be identified once new structure is up and running
  • Business and Team Leadership: The role requires a broad understanding across the entire business to enable input into major decisions and will often be required to work under tight deadlines and in pressure situations. The role requires change management skills focused on building a culture where the need for individuals and divisions to work mutually with counterparts to overcome systemic challenges and barriers to improving performance is appreciated
  • Commitment to Quality: Demonstrate a quality culture in actions, words and spirit. This includes taking a leadership role in bringing process and quality improvements to S&OP+ Step 1 and related feeder and S&OP+ meetings
  • Business Acumen
  • Directing Others
  • Building Effective Teams
  • Functional / Technical Skills
  • Process Management
  • Business Process Application (S&OP+/QuEST)
  • Financial Essentials
  • Planning
  • Attention to Detail
  • 5 years of business experience that interfaces with project management (preferably in CPG industry and/or marketing function)
  • Experience across multiple business functions desired
  • 2+ years of coaching experience with multiple associates
  • Strong computer knowledge with expertise in Excel
  • Strong leadership and interpersonal skills. Must be able to influence and motivate at all levels within the business in order to achieve objectives
  • Strong analytical capabilities coupled with the ability to identify issues, obtain mutual agreement as to the resolution, and implement change
  • High degree of self-direction with the ability to constantly seek innovative ways to perform tasks in an efficient and timely manner
  • Undergraduate degree in Business or related field
  • 2+ years at Mars, in any function that interfaces with project management work
  • Proficiency in Microsoft Office, including Microsoft Project

Apub Quality Process Manager Resume Examples & Samples

  • Stabilize and optimize quality assurance for the EU including development of the framework for scaling quality assurance through technology
  • Working with a cross-functional team of business, marketing, technology, design and operations managers, drive product management on behalf of APub EU
  • Optimize and standardize EU operational processes
  • Serve as the EU advocate for platform, systems and tools development, and product support
  • Research and identify opportunities for scalability of publishing process; communicate opportunities effectively to senior management
  • Drive execution of approved projects
  • Measure and analyze existing services for opportunities to improve author and customer experience, improve quality and and reduce costs
  • Several years experience in successfully delivering results in a fast-paced and dynamic business environment
  • Ability to juggle multiple priorities and make things happen (strong bias for action)
  • Proven analytical and quantitative skills (includes ability to use tools such as Excel and Access); ability to use hard data and metrics to back up assumptions and feature concepts; working knowledge of SQL is helpful
  • Demonstrated ability to coordinate projects across functional teams, including technical, engineering, marketing, design and merchandising and operations teams
  • Intense attention to detail in production processes and quality assurance
  • Strong player with excellent verbal and written interpersonal skills; ability to work successfully with and influence all levels across Amazon
  • Past experience with digital technologies, consumer products, media, and e-commerce is preferred
  • BS required
  • Prior experience in media production (e.g., experience as a copyeditor) helpful
  • Demonstrated ability to provide automated, rather than manual, solutions to quality assurance challenges

Process Manager Resume Examples & Samples

  • In depth understanding of sales lifecycle and sales effectiveness process preferably in financial domain
  • Perform data analysis using SAS/SQL. Must have experience in SAS reporting/analysis
  • Data entry, reporting and lead management in or related CRM system
  • Manually and automatically scrubbing and assigning leads coming from various proprietary and non proprietary sources in AMEX
  • Track, analyze and report against sales funnel
  • Proven past experience in end to end lead generation and sales enablement process
  • Developing high impact strategies to enhance the global footprint of Lead Management team
  • Regular communication with Global business partners to understand changes in process and implementing process changes in-house
  • B.Tech/MBA from a reputed university
  • Prior experience of working on SAS/SQL and advanced excel and VBA macros
  • Experience with (or any other CRM systems such as Microsoft CRM)
  • Must have good understanding of Lead generation/ Lead Scrubbing process
  • Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
  • Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects
  • Create a strong network of relationships among peers, internal partners, and external constituencies

Process Manager Resume Examples & Samples

  • College graduate with at least 4 -7 years of post qualification experience in contract and procurement operations is a must; Finance / Engineering / Law graduate with experience in contract negotiations from reputed Legal Process Outsourcing firms will be preferred
  • Prior contracting experience a must
  • Should have a good understanding of the E2E Procure to Pay Process stages including Analyze, Source, Negotiate & Contract, and Procure & Pay to be able to provide leadership insight in resolving complex situations
  • Comprehensive knowledge of business principles such as purchasing, quality, business/contract law, licensing, leasing, finance and accounting typically obtained through a relevant Bachelor's Degree / Post Graduate / Prior Experience of Handling Procurement
  • Proven project management skills, including experience in successfully managing and executing multiple initiatives with proven value-add
  • Ability to identify and assess options and make recommendations to move projects forward
  • Understanding tradeoffs between strategic and financial drivers and contractual protections
  • Proven success and experience in procurement
  • Prior experience of working on procurement ERP platform like Ariba, Oracle, SAP etc
  • Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations
  • Experience in leading negotiations, including understanding tradeoffs between strategic and financial drivers and contractual protections
  • Excellent executive presence with strong communication skills including presentation, verbal and written communication
  • Customer management / interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
  • Frequent contacts with internal/external customers and other company representatives at all levels of management
  • Maintain and promote the Blue Box Values by ensuring that work is completed to the highest professional, legal, and regulatory standards, and that the activities subject to review/procurement comply with the company's stated business ethics
  • Ability to work cross functionally within / across business units and managing suppliers in a global environment
  • Must be a self starter, an assertive proactive problem solver, and be flexible to work in the shift environment
  • Should be flexible to work in the shift environment
  • Customer orientation /ability to empathize with the customer
  • Affinity for numbers and analytical skills
  • Demonstrated high performance in the previous organization
  • Must be detail oriented with good problem solving skills
  • Exposure to quality tools like Six Sigma, quality, tools etc is preferred
  • Shift Timings: 3:30pm to 11:30pm Indian Standard Time i.e.5AM - 1 PM EDT (However should be open to work outside these hours to meet any urgent business deliverable)

Process Manager Resume Examples & Samples

  • Must be a CA /CPA / MBA with 2-3 years of post qualification experience or a Graduate with 5 years of post qualification experience with a strong orientation towards process management and analytics
  • The incumbent must possess very strong attention to detail and analytical skills. In addition, the individual is required to have strong written/oral communications skills as s/he will be communicating directly with GMP colleagues globally
  • Shall ensure compliance with all prevalent procedures and policies linked to the process assigned to him/her
  • The successful candidate should be flexible, result oriented and resilient to work in a highly challenging and dynamic environment
  • Prior GMS experience a plus
  • This position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP): Global Merchant Services
  • The Analyst will be responsible for reviewing merchant contract terms and implementing them accurately into AXP systems. S/he will also be responsible for the ongoing audit of merchant accounts to ensure compliance with AXP contractual obligations and any resulting changes which may result
  • The successful candidate will have the opportunity to partner closely with key business partners such as Global Merchant Pricing (GMP) and Global Strategy & Capabilities (GS&C)
  • This role is best suited for with an individual who is highly detail-oriented and adept at problem solving. S/he must also possess excellent collaboration and communication skills. Responsibilities include
  • Entering merchant contract terms (e.g., pricing rates, fees, payments, etc.) into GMS’ E2E Agreements Tool
  • Reviewing weekly control reports and investigating issues to determine root causes; escalating as appropriate
  • Performing ongoing reviews of accounts with custom contract terms and identifying any errors; where errors exist, performing computation of any rebates or recoupment’s required Supporting GMP in its annual internal and external audits This role may be subject to additional background verification checks. This role may be subject to additional background verification checks

Change Process Manager Resume Examples & Samples

  • ITIL knowledge. Knowledge on hardware and software products (UNIX, Windows, AS400, Storage and Network Systems)
  • At least 3-5 years experience in Service Management
  • At least 2-3 years experience in Major Incident Management
  • At least 1 year experience in Client Facing
  • English and French Fluent
  • Bachelor's Degree in Information Technology
  • At least 5-6 years experience in Service Management
  • Certified in ITIL

Process Manager Resume Examples & Samples

  • Development, implementation, collection and / or reporting on qualitative and quantitative Key Performance Indicators (KPIs) to enhance managerial effectiveness on the in-scope processes
  • Reviewing the KPIs with relevant stakeholders and to recommend process efficiency ideas, service level improvements, or risk reduction ideas
  • Ensuring associated process documentation and artefacts (including Training / User guides, procedures and operational control documents) are current or in place
  • Reviewing Incidents & the associated conclusions that occur on the process
  • Reviewing results of the Key Surveillance Points (KSP) findings that occur on the process
  • Review of audit recommendations on the process
  • Ensuring process harmonisation across Singapore and Hong Kong booking locations
  • Consolidating all change requests on the process, and facilitating prioritisation and grouping of such requests
  • Ensuring impact analysis is performed on the in scope processes when other change is being realized
  • Ensuring the processes meet the ongoing needs and requirements of the stakeholders today and the future
  • Reviewing and interpreting of data sets to identify gaps in performance in comparison to internal or external benchmarks
  • Analysing of workflow processes and operations to develop the most cost efficient or effective way for processes to improve productivity, work methods, reduce costs and improve risk management and control
  • Standardisation and design of ad hoc generic workflows using FileNet “Electronic To Do” (workflow) platform
  • Training support teams on the end-to-end process to ensure the processes are being supported effectively

Process Manager Resume Examples & Samples

  • Lead a professional and entry levels team as they perform a wide range of payroll and time entry functions, including time entry into Mannet, Administration of the Mannet Time System, Update of employee rate codes in the ManNet system, ManNet reporting, Vacation, Sick and Holiday union payouts, maintenance and reporting of the PET system used to track vacation, holiday and continuity, resolution of escalations received via Service Now and NABET Hotline, assist Labor Relations during union negotiations, update employee rates to submit to HR per union contract, make union payment of PH&W as mandated by union contract, assist business units on all matters related to time entry and payroll inquiries, store and archive timesheets used for future research and ad-hoc projects
  • Partner with DWSS support teams to deliver ideas for continuous process improvements
  • Approve revisions of critical operational deliverables/processes to ensure the integrity of the payroll data and payments
  • Approve Off-Cycle payments in accordance with Company policies and Sox mandates
  • Facilitate business continuity planning in accordance with department- and organization-wide plans
  • Drive/maintain mutually-beneficial relationships between DWSS and Business Unit partners, with heavy focus on customer service and accuracy of payments
  • Deliver clear and timely communication of Payroll communication to internal and external Stakeholders
  • Update Service Now Payroll Articles in partnership with GHRO and Payroll leaders
  • Maintain an updated list of Stakeholders contacts for all business units and emergency contacts
  • 3 years in a payroll operations role
  • Strong understanding of, and proven experience with, SAP Payroll, Payroll Calculations, Benefits and Unions
  • Computer proficiency in SAP, Microsoft Word, Excel
  • Computer proficiency in database applications and a Windows environment

RSO B&E Data & Analytics Process Manager Resume Examples & Samples

  • Research new datasets and technology available to help the team better address operation’s business needs
  • Responsible to oversee the quality and timeliness of the team’s work
  • Help the team automate regularly scheduled reporting packages
  • Respond to issues any of our operational areas are having with the systems or data we use to support their areas and follow those issues through to resolution
  • Help to develop the associates reporting to you both technically and personally
  • Maintain current data processes and create new ones to meet the needs of our operational departments
  • Previous consulting experience
  • Business knowledge in Medicare or a Billing Function
  • Advanced user of Excel and Access
  • The ability to communicate effectively with a wide variety of audiences
  • Six Sigma Green/Black Belt Certified
  • Experience in healthcare or managed care environment
  • Previous leadership experience
  • Experience with SSISand SSRS
  • Experience working with a computer programming language (VB, C#, Java, etc…)
  • Strong Data Visualization skills

Process Manager Resume Examples & Samples

  • 2-4 years of hands-on experience in SAS and Tableau
  • Experience in Credit Card industry preferred Key Skills
  • Ability to handle large datasets and proven ability to align data needs to business strategies
  • Advance knowledge in Tableau or other similar BI tools preferred
  • Ability to learn new systems and processes quickly. Will also need to gain knowledge in American Express proprietary Analytics Platforms
  • Strong understanding of the data design and their relations to enable reporting and analytics
  • Deep business knowledge to ensure end to end analysis
  • Strong written and oral communication skill
  • Strong work ethic with an intense will-to-win and demonstrated personal excellence

ARS It-itsm Process Manager Resume Examples & Samples

  • Understands foundational concepts and navigates the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes
  • Acts as the supportive source of knowledge for a single ITSM processes
  • Leads the efforts and process to gather and create ITSM Process requirements or process improvements
  • Leads Continual Service Improvement across a single ITSM Processes with integration
  • Leads the analysis and recommendations for ITSM Process cost saving opportunities
  • ITIL v3 Foundations Certification, preferred
  • ITIL - Foundations
  • Familiarity with the related ITSM Processes and Polices
  • 3-5 years related experience

Quality / Process Manager Resume Examples & Samples

  • A minimum of 3 years of experience managing quality and process improvements within a manufacturing or production environment
  • Statistical Quality Control Experience
  • Bachelor of Science Degree in Engineering or other technical discipline
  • Corrugated packaging industry experience
  • Experience with third-party quality audits
  • Experience with internal certifications of manufacturing systems
  • Experience with Safe Quality Food (SQF)

Intake Process Manager Resume Examples & Samples

  • Partner with operations teams, subject matter experts, training, IT Teams, and Retail Sales Teams to coordinate the development and deployment of continuous improvement initiatives across the organization
  • Cultivate relationships with multiple internal Business and IT partners
  • Initiate and facilitate meetings with stakeholders to identify, document, and prioritize business technology needs that align with department deliverables and organizational goals
  • Develop and manage reporting team intake process for project and non-project work
  • Prior process improvement or process design and implementation role

Financial Systems & Process Manager Resume Examples & Samples

  • Financial Systems Support, Security, and Enhancements
  • 8 years of relevant analytical health care experience required, managed care industry experience preferred
  • Experience focused on analytical support for Accounting and Finance functions preferred
  • Advanced skills in Oracle SQL, SAS, or SQL Plus required
  • Advanced skills in Oracle E-Business Suite’s General Ledger/Financials or similar ERP systems required
  • Advanced skills in Excel and high proficiency in Access, PowerPoint, and VBA experience required
  • Experience with Oracle’s Hyperion suite, Essbase, and Oracle Business Intelligence required

Incident Process Manager Resume Examples & Samples

  • Manage communications between client field personnel and the Employee Response Center and provide meaningful and detailed responses to inquiries about incidents within their scope of responsibility. Most communication occurs via email although verbal communication is also required
  • Build relationships with District Managers, Regional Directors, and other store operation VIP's and enhance their experience with the Employee Response Center
  • Manage workflow of escalated incidents by daily delegation of casework to Level 1 and Level 2 team members and tracking open, critical cases until closure
  • Regular reporting of incident management activities to internal leadership as well as client stakeholders
  • Proven skills in leading a technical process which includes multiple external vendors
  • Strong critical thinking and analytical skills
  • Excellent communication skills with proven ability to interact with internal and external leaders
  • Proven ability to drive problem resolution from internal and external teams
  • Ability to work in fast paced environment with tight deadlines
  • Process-oriented thinking
  • Ability to solicit feedback and input from multiple teams to help drive process improvement
  • Holistic understanding of retail environment
  • Excellent documentation skills required for data analysis
  • Minimum 1 year experience leading teams and/or processes in a technical environment
  • Minimum 1 year experience in a client or customer facing role that required regular communication to stakeholders including process reviews, incident updates, and other key customer connects
  • Bachelor degree preferred or relevant experience required

Process Manager Resume Examples & Samples

  • Work with clients to identify, specify and document complex business requirements
  • Review requirement and design documents with technology partners and business partners (as needed) to ensure requirements are captured accurately and optimally and design proposed by the technology is in line with the business requirements
  • Create / document / execute User Acceptance Test cases for new application capabilities
  • Develop user best practices guidelines and provide consulting and training to business users
  • Manage application issues and drive towards a speedy issue resolution
  • Lead new product implementations, preparing project plans and other supporting information, and providing project status
  • Manage customer expectations including scope, schedule, changes, and problem resolution
  • Drive on-time, high quality project deliverables
  • In depth knowledge of Business Intelligence platform/s from hands on product support perspective
  • Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action
  • Business acumen and problem solving skills
  • Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
  • Ability to prioritize and deliver work within a deadline-driven climate
  • Strong communication skills oriented toward working with customers to document their product needs
  • Good problem solving skills (issue identification, problem structuring, analysis, development of recommendations)
  • Team player with demonstrated ability in collaborating across customer and Technology organizations
  • Ability to work Flexible hours including weekends as required
  • Demonstrated experience using systems development lifecycle, including the experience in the development , documentation and execution of business requirements
  • Experience in creation & execution of User Acceptance test cases, specifically in a SAS environment SAS/SQL programming skills
  • Knowledge of working in SAS Enterprise Guide
  • Basic Unix skills
  • Knowledge of Big Data/ Hadoop or experience of working in JAVA programming is a strong plus
  • Knowledge of other BI Tools (Micro strategy / Actuate etc,) a strong plus
  • Experience working within a complex data warehouse environment is a strong plus
  • 4+ years experience as a Business Analyst or Business Systems Analyst
  • Bachelors Degree is required This role may be subject to additional background verification checks

Process Manager Resume Examples & Samples

  • Partnership
  • Influencing
  • Organising & monitoring
  • Problem solving
  • Resilience

Process Manager, CDD Resume Examples & Samples

  • Deliver assigned projects/initiatives to agreed scope and schedule ensuring risks are properly highlighted and documented and in compliance with Group policies and local regulations
  • Ensure complete and accurate process documentation and help towards improving the efficiency of CDD process
  • Engage stakeholders in the design of new process and DOIs as required for implementation of new or revised policies or new initiative
  • Conduct briefing/training on new/revised process
  • Provide guidance to stakeholders on CDD process
  • Provide regular updates on the progress of project activities to Team Head
  • Escalate issues encountered in the project/initiatives to CDD Ops Head
  • Monthly submission of project updates to PSG

Associate Process Manager Resume Examples & Samples

  • To handle Finance & Accounting activities -Local (Indian) and Danish Accounts – AR, AP, FA, Cash & Bank
  • Working Capital Management
  • Preparing MIS reports
  • Audit – Statutory, Internal ,Group Internal ,Group, Tax & Transfer Pricing Audit
  • Taxation - Income Tax & Service Tax
  • Statutory Compliances
  • Possess strong analytical skills and be able to take initiative and come up with independent solutions to a variety of issues
  • Adaptable to learn new processes, concepts, and skills
  • Be thorough, responsible and have a good eye for details and provide high level of quality in deliverables
  • Be proactive and able to drive processes and solve tasks on own hand
  • Coordinate with team members & ensure that all deliverables are met
  • Ensure Stakeholder satisfaction
  • 4 to 8 years’ experience in MNC
  • Advanced user of Microsoft Office
  • Knowledge of SAP – Finance module (FI) is a must
  • Experience of handling Big 4 audit firms is an added advantage
  • Self driven
  • Decision making skills
  • Pro-active
  • Customer mindset
  • Stakeholder Relation Management skills

Process Manager Assistant Qshe Resume Examples & Samples

  • You have a bachelor's degree in chemical engineering, process engineering or a comparable field
  • Alternatively, you have advanced your technical training and education through a continuing education program to become a certified master craftsperson in chemistry
  • You have several years of professional experience in production. You are a proficient user of the corresponding SAP modules
  • You adapt your communication style to your audience and the relevant situation, ensure shared understanding and present your own position clearly
  • You identify areas where change is needed early on and are open to new ideas

Process Manager Resume Examples & Samples

  • Conduct ad-hoc analysis to support business needs and uncover trends
  • Be part of the team to automate and standardize reporting processes to increase efficiency and accuracy
  • Be part of the project team to build new reporting capabilities
  • Create Standard operating Procedures and other documentations
  • Learn cross functional domains and technologies to support back-up planning
  • Perform annual updates of business rules. Manage key updates to reporting packages based on new requirements
  • 2-5 years of hands-on experience in SAS and Tableau

Process Manager Aromatics Resume Examples & Samples

  • To perform the timely execution of the design within his scope of responsibility assigned to him by the Process Manager, Process Group Manager or Chief Engineer on a specific proposal, study or project
  • To provide expert review of documents and drawings generated by others, whether process technology licensor, FEED Contractor or fellow Jacobs colleagues
  • To interface with our clients providing expert consultancy and technology specific advice for PMC projects
  • To participate in design reviews, eg P&ID, model reviews
  • Chemical Engineering Degree
  • Chartered Engineer
  • Expertise in Aromatics plant design is essential
  • Extensive Experience working in a similar role
  • Experience in petrochemicals, refining, oil and gas desirable
  • FEED and PMC experience is desirable
  • Experience in performing Process Design Calculations and developing drawings and specifications
  • Significant prior experience gained at Principal and/or Manager level
  • Able to acquire security clearance
  • Good communication and team working skills

Identity Access Management Process Manager Resume Examples & Samples

  • Provide expert advice and consultancy to customers and partners on IAM solutions
  • Develop project documentation such as requirement documents, process diagrams, end-user guides, and strategy presentations
  • Execute the implementation of the enterprise IAM solutions for applications, databases, servers, and user directories
  • Serve as an IAM subject matter expert (SME)
  • Work with Business as well as IT teams to gather information necessary to determine the appropriate method for access provisioning
  • Set up and manage automated as well as manual provisioning workflows
  • Document detailed IAM business and technical processes
  • Provide provisioning administration training to Business and IT users
  • Perform user acceptance testing (UAT)
  • Conduct quality assurance (QA)
  • Bachelor's Degree in MIS/Computer Science OR Associate's Degree and 2 years of equivalent experience OR High School Diploma and 4 years of equivalent experience
  • 6+ years of IAM Architecture or similar IAM field experience
  • 4+ years of project management/coordination experience
  • 4+ years of IAM system experience such as SailPoint IIQ, CA Identity Manager, or similar toolset
  • 4+ years of Role Based Access Control (RBAC) experience
  • 2+ years of Microsoft Visio experience
  • Relational database experience
  • Proficiency with MS Excel, MS Visio, MS SharePoint
  • CISSP, CISA, or CISA certification
  • Working knowledge of Agile development methodology

Product & Process Manager Resume Examples & Samples

  • University degree level or equivalent
  • At least 3 years of experience as a product owner/manager, product developer, business analyst or project manager
  • Knowledge of IT processes, procedures and Agile methodology
  • In-depth knowledge and understanding of scientific publishing processes is beneficial
  • Able to deal with ambiguity in a rapidly changing business environment
  • Able to work with deadlines in a dynamic environment
  • Business and technical savviness
  • Have a holistic view, but yet also an eye for detail
  • Willing to travel up to 5 times a year for 2-3 days
  • Willing to occasionally work evenings weekends to manage scheduled maintenance and incidents
  • Competitive salary and a 13th month

Process Manager Resume Examples & Samples

  • Manage medium to large programs through to delivery
  • Ability to craft & deliver presentations to management level
  • As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions. Acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
  • Directly responsible for up to 2-3 function wide Performance and or E2E Projects per year
  • Aspire to delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines, bad debt, etc.)
  • Execute complex process improvement initiatives affecting multiple functions or businesses
  • Report and communicate the results from process improvement efforts to the leadership team
  • Act as a change agent/coach to instil and sustain changes
  • Build positive relationships and credibility with the functional process team
  • Engage people and develop them through team work and a high level of participation
  • Assess change readiness and prepare plan for helping stakeholders through change
  • Provide training and mentorship on Lean process improvement analysis
  • Identify and manage project risks and issues that impact project progress
  • Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables
  • Coach, mentor and assist project team
  • Identify and present new project opportunities to leadership
  • Monitor performance and improvement in key metrics
  • 0 Leadership skills
  • Builds relationships at all levels of the organization
  • Strong communication skills both oral & written
  • Ability to present articulately at committees and stakeholder forums
  • Passionate about customer experience and helping the team to achieve its vision
  • 5 Stakeholder Management
  • Ability to identify, understand, and prioritize stakeholders
  • National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team

Process Manager Resume Examples & Samples

  • As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions
  • Acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
  • Directly responsible for delivering up to 2-4 function wide Performance and or E2E Projects per year
  • Directly responsible for delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines, bad debt, etc.)
  • Act as a change agent/coach to instill and sustain changes
  • Build positive relationships and credibility with the functional process team and local operations teams
  • Develop an understanding of the operational work being performed and associated processes and garner the respect of field-based employees
  • Work in an Operations based environment

Process Manager / Senior Process Manager Resume Examples & Samples

  • Coaching & facilitating teams to deliver projects across areas in Supply Chain
  • Organizing and facilitating workshops to define issues and develop solutions
  • Ability to craft & deliver presentations to management
  • As a qualified Performance Excellence practitioner, lead LEAN projects across Supply Chain. Acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
  • Support development of business cases (with benefits, costing, ROI)
  • Ongoing regular engagement, with teams and leaders, to sustain the journey of delivering performance excellence and achieving lasting behavioral change
  • Support & facilitate small to medium projects to deliver cross-business efficiencies, benefits and change
  • Responsible for supporting the PMO mechanism for managing projects and programs, including communications and change
  • Build network with other Performance Excellence Practitioners across National Grid to share best practice and support ongoing development of end to end processes, to remove of waste and increase value
  • Track record of focusing a team on priorities to deliver to plan
  • Supply Chain Process Lead
  • UK Procurement Performance Excellence Lead
  • US Procurement Directors, Managers & Buyers
  • Line of Business Senior Leadership to Band B
  • Unipart Consultants and Business Change teams
  • HR Training Academy
  • HR US Business Partner
  • US Procurement Teams
  • Performance Excellence Teams across National Grid
  • External companies for benchmarking

Process Manager Resume Examples & Samples

  • OptBlue / PSP partner Phase 2, 3, 4 base conversion file scrubbing to determine merchant eligibility; US and Canada, soon to be Mexico
  • OP / ESA / PayPal Pro monthly partner compensation reporting and analytics
  • OnePoint weekly Fraud Full Recourse reporting
  • OnePoint monthly Cost of Funds (COF) and Risk payments
  • Monthly QC reporting for OptBlue / PSP partner facing metrics
  • Monthly OptBlue partner contractual reporting supporting Business Development process for Phase 4 eligibility
  • Base conversion reference table monthly update to RAMP
  • Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining
  • Data Interpretation & Turn-key Analytic Solutions (Product Development)
  • Statistical Analysis (Forecasting, Modeling, Optimization techniques)
  • Strong understanding of data & analysis and be able to apply a business lens to their work
  • Conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives
  • Thoroughly understand business and sales performance drivers
  • Strong experience in creating presentation decks and presenting findings effectively

Process Manager Resume Examples & Samples

  • Perform annual updates of business rules
  • Manage key updates to reporting packages based on new requirements
  • Ability to learn new systems and processes quickly.Will also need to gain knowledge in American Express proprietary Analytics Platforms
  • Deep business knowledge to ensure end to end analysis Strong written and oral communication skill

Process Manager Resume Examples & Samples

  • As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions, acting as an internal consultant to make professional recommendations for business improvements, facilitating and coaching others on projects and LEAN techniques
  • Directly responsible for up to 3-5 function wide projects (hubs, blueprints and cps) per year
  • Directly responsible for delivering Core Skills training to all team members being supported and some classroom training in support of the Practitioner and Operational Leadership training
  • Directly responsible for Coaching and Capability build of Managers and Team Members within their direct support up to Skilled level of the Practitioner capability framework
  • Experienced process improvement leader with a focus on driving cost and complexity reduction
  • Serve as a dedicated resource working directly with senior leaders and staff to support process improvement
  • Advise functional staff on process improvement topics to instil and sustain changes
  • Manage and motivate process team and functional staff working on projects within a matrix reporting structure
  • Assess change readiness and prepare plans for helping stakeholders through change
  • Utilize various process improvements tools and methodologies when designing process improvement teams work plans to meet business objectives
  • Anticipate and proactively manage project risks and issues that impact project progress
  • Ensure timely completion and achievement of project deliverables
  • Develop and deliver practical solutions and methodologies to solve complex business problems
  • Manage, coach, mentor and assist project team
  • Develop and present internal and external content for leadership team presentations
  • Vet new project opportunities and write corresponding business cases
  • Deliver operational improvement and financial benefits to meet or exceed annual targets

Process Manager Resume Examples & Samples

  • Engage Gas Business by embedding a simplified approach to embrace pipeline & process safety
  • Lead the region on process safety and provide a systematic way to identify hazards and control risks while maintaining assurance that these risk controls are effective
  • Develop a continuous learning environment for our employees and our customers by leveraging information contained in sign post documents using state of the art communication tools
  • Collaborate with process safety engineers and regional process safety liaisons from Gas I&R, Construction, and Maintenance
  • Schedule and coordinate process safety reviews
  • Support the develop of training classes for Gas areas and address gaps in the Competency matrix with curriculum that are tracked in L&D’s on line system
  • Monitor/ audit the MOC (Management of Change) process and effective continued use
  • Assist the Gas business in implementing future components of the Company’s process safety management system and then help the business continuously improve on these after they are implemented
  • Create a program with collaboration from I&R (Instrumentation and Regulation) that ensures annual review and inspection of critical Safety Instrumented Systems at critical facilities and coordination of the field work associated with calibration and end to end checking of Safety Instrumented Systems as well as Base Process Controllers (BPC’s)
  • Quality control the SIS/SIL register for gas equipment US wide for heaters, boilers, and other control equipment at Pressure Regulating and CNG stations
  • Transfer SIS/SIL data into the Cascade system via spreadsheet templates
  • Organize, attend and arrange for presenters at Gas process safety meetings
  • Create and issue reports with metrics around the implementation of PS measures, completion of action items, training, and other key performance indicators
  • Support I&R (Instrumentation and Regulation) as they embed and sustain Process Safety into their day to day operation
  • Enable Gas business to start building out the PS Liaisons we need to be successful going forward
  • Make decisions and gather buy-in for resolution of process safety concerns by holding meetings with key stakeholders and assure that critical gas assets meet and exceed the corporate standards for individual and societal risk
  • Support and enable the Corporate Process Safety Governance structure as the subject matter expert on Process Safety
  • Manage the Process Safety KPI process with the businesses and be responsible to report all areas of concern relative to the implementation and effectiveness of the Company’s Process Safety Management System
  • Complete routine and non-routine internal or external process safety risk compliance reports and associated performance management analysis
  • Bachelors' Degree in related area OR 5 years of equivalent work experience in lieu of a degree
  • Broad knowledge of Instrumentation & Regulation, Gas System, and Gas Standards
  • Comprehensive knowledge of US Process Safety regulatory frameworks and an understanding of the twelve National Grid Risk Control Standards
  • Experience in risk identification, performance management and reporting
  • Experience preferred with process safety tool - Cascade System
  • Excellent knowledge of the technical and political issues related to Process Safety in all states of service territory and Federal requirements
  • Be able to lead senior management Gas team in the area of Process Safety management
  • Present an appropriate professional image and be recognized as an ethical, credible leader in the eyes of USLT, employees, regulators, interest groups and other stakeholders in the area of process safety
  • Must have a valid driver's license with safe driving history

Process Manager Resume Examples & Samples

  • Minimum 5-7 years of prior experience in operations 2. Flexibility to work in different time-zones, groups, and business environment
  • Knowledge of Microsoft Office applications i.e. Word, PowerPoint, Excel
  • Prior experience of P2P operations

BPM Process Manager Resume Examples & Samples

  • Experience in an environment highly recognized for driving continuous improvement and operational excellence
  • Experience influencing change, developing strategies with impact and delivering results in a matrixed environment
  • Strong consultative skills with outstanding interpersonal qualities and a collaborative style
  • Proven mentorship and coaching skills across leaders, peers, and project team members
  • Strong oral and writing presentation skills
  • Applies business process design skills across commercial (e.g. sales & marketing) and support functions (e.g. IT, HR)
  • Experience adapting and applying multiple process improvement methodologies (e.g. six sigma, lean, process reengineering)
  • Relevant & successful experience in statistical analysis, business analysis, & process design
  • Knowledgeable of industry-leading BPM methodologies and/or frameworks (LTC, PDQC, BPMN, ADKAR, etc.)
  • Demonstrated expertise in the gathering, analysis, & reporting of process-related metrics using process metrics methods & tools
  • Proficient with Microsoft Office and process mapping and modeling tools (e.g., Visio, iGrafx, LucidChart, etc.)
  • Experience in project management methodologies, PMI Certification a plus
  • 5+ years Lean and Six Sigma experience with focus end-to-end/enterprise process management, metrics, governance, and benefits realization, Master Black Belt Certification a plus
  • Technology, operations, or professional services sector experience (preferred)
  • Bachelor’s degree (Finance, Accounting, Information Systems or Engineering strongly preferred)
  • Master’s degree (MBA strongly preferred)

Global Technology & Process Manager Resume Examples & Samples

  • Lead GL-AD project teams as part of global delivery. Work effectively in partnership with global stakeholders within Finance Tech tower and RFT to deliver success
  • Own the financial agenda for the entire GL tower including budget, forecasting, actuals vs. plan, direct-indirect expenses
  • Own the people agenda for the entire GL tower including talent, performance management, location strategy, span of control, training & driving synergy & morale
  • Own the resource planning and tracking across AMERICAS, APAC, EMEA. Align hiring, resource onboard-offboard to meet the Book of Work demands
  • Define, drive weekly, monthly reporting across the group both to the senior stakeholders and to the employees as applicable
  • Own tracking and publishing achievements, newsletters across the global team
  • Establish and manage governance forums including weekly staff, steering committees, business control meetings, offsites and townhalls
  • Develop key MIS performance analytics and reporting. Supporting the monitoring of risk and controls delivery for the global team
  • Partners well with functional experts, other AD leads, program/project managers on technology delivery status updates, establishing prioritization and issue escalation
  • Responsible for planning and executing SAP Implementation & Enhancement activities regard to SAP GL
  • Understand client requirements, provide solutions, functional specifications and configure the system accordingly
  • Perform initial testing of problem fixes, change request, enhancements, and new functionality
  • Broad Information Technology experience, including understanding of development tools, processes and best practices of application delivery and project execution
  • Strong project management & chief of staff experience in addition to a good development background
  • Strong ownership & drive including ability to dive into multiple different areas, gain understanding and drive change
  • Excellent communication, influencing and negotiation skills with the ability to establish and communicate the strategic vision via compelling presentations. Strong powerpoint & excels skills along with proven experience presenting to CXX levels
  • Awareness of technical vulnerabilities, IT Risk and experience in tracking those breaks to a resolution
  • Demonstrated initiative and creativity; strategic thinker with proven analytical abilities
  • Ability to work in a fast paced environment and have good communication skills
  • Experience in dealing with Vendor resources, contract negotiations
  • Experience with Financial Services Industry is a plus
  • Experience with implementation of large to medium scale technical projects
  • Experience with packages, interaction with vendor for deployments/training
  • Familiar with Client Server applications and tracking of vulnerabilities
  • Accounting principles and flows experience
  • SDLC practices

Process Manager Resume Examples & Samples

  • Collaborate with process safety engineers and regional process safety liaisons from Gas Instrumentation & Regulation (I&R), Construction, and Maintenance
  • Support the development of training classes for Gas areas and address gaps in the Competency matrix with curriculum that are tracked in Learning & Development’s on line system
  • Monitor/ audit the MOC (Management of Change) process and ensuree continued use

Process Manager Resume Examples & Samples

  • Support the development of training classes for Gas areas and address gaps in the Competency matrix with curriculum that are tracked in Learning & Development’s online system
  • Monitor/ audit the MOC (Management of Change) process and ensure continued use
  • Create a program with collaboration from I&R (Instrumentation and Regulation) that ensures annual review and inspection of critical Safety Instrumented Systems at critical facilities and coordination of the field work associated with calibration and end to end checking of Safety Instrumented Systems(SIS) as well as Base Process Controllers (BPC’s)
  • Support quality control efforts of our assets at Pressure REgulating and CNG stations, ensuring SIS and Safety Integrity Level register informaiton is ocmplet and up to date
  • Support I&R as they embed and sustain Process Safety into their day to day operation

Program & Process Manager Resume Examples & Samples

  • Bachelor Degree or equivalent
  • 3+ years' experience using SQL and databases in a business environment
  • 3+ years' experience with Microsoft Excel including modeling and data analysis
  • 3+ years' experience working with multiple reporting platforms (Tableau, Microstrategy, etc.)
  • Demonstrated project or program management skills coordinating and solving complex problems
  • 3+ years' experience working with a diverse set of stakeholders
  • Master’s Degree in business, finance, engineering, operations or similar
  • Experience working in (or demonstrated passion for) supply chain operations, social responsibility, or sustainability
  • Experience building programs or processes to work across a variety of use cases and geographies
  • Excellent writing skills - ability to propose complex solutions and explanations in writing

Global Process Manager Dp-im Resume Examples & Samples

  • Bachelor’s degree in Business, Supply Chain or related field
  • Minimum of 5 years’ experience in Demand Planning, Distribution, Sales, Logistics, or related Supply Chain role
  • Ability to learn quickly and strong business acumen; with the ability to connect cross-functional and global business process
  • Strong leadership skills demonstrated by actively seeking information and listening to key constituents; understanding what needs to be achieved and influencing change when needed
  • Ability to understand challenges or underlying concerns, share ideas and develop effective responses or elevate to higher management, understand trade-offs and make a decision
  • Lean root cause problem solving, ability to think "outside the box" and apply new thinking to the Planning process
  • Excellent oral and written communication skills including meeting facilitation and communicating complex concepts across different leadership levels
  • Ability to network, influence and utilize internal and external resources across the globe
  • Hands-on, getting things done attitude
  • Proven track record of driving results across large, diverse, globally decentralized organizations
  • Ability to travel approximately 5-10 % of the time

Associate Process Manager Resume Examples & Samples

  • Working with SHE leads and teams on key programs and initiatives that create continuous, sustainable improvement within the organization
  • Setting and monitoring performance on initiatives, and applying process and performance tools and techniques to drive performance
  • Where process and performance shortfalls exist, work with the relevant functional leads to define the root cause and support those leads to design and implement effective and sustainable solutions through the application of solid project management skills
  • Identify process inefficiencies and opportunities for improving performance, and apply Process Excellence tools and techniques such as Blueprint, Creative Problem Solving to drive team-based solutions
  • Continual improve upon established SHE PEX performance frameworks (hubs)
  • Utilize process and project management tools and techniques in order to ensure successful and timely delivery and sustainability of projects
  • Establish and measure performance targets and Key Performance Indicators -- ensuring they reflect and drive improved performance
  • Ensure timely and accurate progress updates, utilizing best practice reporting and project management tools
  • Use of blueprint methodologies on performance issues, which includes initiation of projects with the relevant functions to conduct further analysis, identify the root cause of the issue and draw on best practice to agree the optimum corrective action
  • Integrate team inputs on assessment of value, feasibility and risk of process initiatives in order to provide a set of priority initiatives for the team to pursue
  • Keep current with the latest technological developments and ways of working, drawing on external best practice approaches in order to re-engineer existing processes
  • Engage effectively with the business, building sustainable relationships to enable collaborative working and ensure accountability for performance and for correcting performance failures
  • Work with other process teams, including cross-functional hubs, to ensure progress towards best practice
  • Knowledge and experience in establishing process and performance frameworks, performance hub frameworks, process and performance tools and techniques, and reporting on progress to senior management
  • Solid knowledge and understanding of data driven analytical and problem solving techniques,
  • Knowledge of relevant project management methods and experience working with project teams with cross-functional projects for a large, complex organization, enabling teams to operate innovatively, effectively and efficiently
  • Understanding of the energy sector, policy, procedures, regulatory issues and long term internal/external influences (governmental, regulatory, communities, employee relations, media, agencies), especially as related to Safety, Health and Environmental practices
  • Sufficient knowledge and experience of key business functions to be able to demonstrate credibility while working closely with business function experts; engagement and influence within team structures
  • Strong problem solving and analytical skills to draw out key messages from data and stakeholder forums
  • Strong communication and influencing abilities in order to engage and collaborate and to build relationships at all levels
  • Persistence and strategic agility to develop and implement sustainable change programs, engaging others and driving change through the business
  • Team Leadership to promote team effectiveness by soliciting input from team members, and providing support
  • Bachelor degree required, advanced degree is a plus
  • PEX Practitioner Trained
  • Experience using Process Excellence, Lean and/or Six Sigma Methodologies a plus
  • Demonstration of successful implementation of continuous improvement programs and project management a plus

Process Manager With German Resume Examples & Samples

  • Administer and transfer former process descriptions and working orders to new ones across all businesses
  • Push process owners to update working orders and process descriptions
  • Optimizing parameter of efficiency
  • Support introduction of Doxis
  • Support preparation of audits
  • Coordinate between Quality, CCC, department responsible for process and process owners
  • Education: Bachelor Degree represents an advantage
  • Fluent English and German
  • Process thinking approach
  • Ability to abstract problems from daily business
  • Result and customer oriented
  • Strong communication skills and capacity to interact with international roles and multiple stakeholders

Process Manager Resume Examples & Samples

  • Has operational end-to-end responsibility within the Local Supply Center (Chemical Pilot Plant) for drug substance material supply of the assigned projects
  • Represents the Supply Center in project sub-teams within Technical Research & Development (TRD). TRD is responsible for the development and distribution of drug products to clinical trials and toxicology studies across global Novartis
  • Influences process development by providing expertise in scaling up the chemical processes in order to develop safe, economic, ecological and robust processes under cGMP
  • Prepares and executes launches at the manufacturing site(s) for market supply when appropriate
  • Proficient Know-How in cGMP
  • Min. 3-5 years of experience as chemist in a piloting, pharmaceutical or production environment is advantageous

Data & Process Manager Resume Examples & Samples

  • Provide training to end users Data Analysis
  • Understand overall data structure and data flow between different applications within the business entity, ensure full data integrity between applications and ecosystems as a whole
  • Collect and collate appropriate data from related systems, create data analytical tool to support different business analysis
  • Analyze data, interpret results, and identify method and area of improvements Continuous Improvement
  • Identify process, methods and tool on improving operational efficiencies in data management and reporting (e.g. KPI reporting streamline, etc.)
  • Participate in on-going or new project concerning data management, design, methodology, and data analysis
  • 4-5 years working experience in project management
  • Thorough familiarity with business process and operations; working knowledge of user requirements gathering, and gap analysis
  • Rich and extensive experience in working with relational databases and familiarity with analysis techniques
  • Excellent problem-solving skills for data management, data analysis and troubleshooting
  • High proficiency with office software like Excel, Access, and other applications
  • Team work, effective communication skills and results oriented
  • 2-3 years experience working in system related areas or project management
  • Solid experience in different kind of data analysis

Mortgage Banking, Process Manager Resume Examples & Samples

  • Thought-leadership / Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues
  • Teamwork skills - Candidate must be flexible in his/her work style and be able to partner with stakeholders and colleagues at all levels
  • Personal traits - Candidate must be a results-focused, highly-motivated, self-starter
  • Experience in strategy, process improvement or reengineering efforts within an operations environment
  • Ability to structure a variety of problems and apply analytical tools to develop solutions

Engineering IT Tools & Process Manager Resume Examples & Samples

  • Establishes strategy and tactics for IT tools in support of engineering capability growth
  • Translates BU and enterprise needs into strategies, tools and supporting methods
  • Manages and initiates IT projects and programs across all SBUs
  • Works with analysts to ensure complex IT projects are handled appropriately and in a timely fashion
  • Creates teams and works with leadership of engineering processes to establish appropriate standard work, engineering tool linkages, and ensuring the creation and deployment of these standards
  • Establishes forums for sharing technology advances and trends across Central Engineering and Business Unit Engineering
  • Leads budgeting, staffing and business/operational results processes for Engineering IT team
  • Leads the facilitation of Engineering IT Steering Committee and its working groups
  • Knowledge in the area of aerospace processes is preferred
  • Exceptional oral and written communication skills
  • Adaptability and the ability to work in a teaming environment
  • Demonstrated commitment to deliver results
  • Ability to travel domestically and internationally (~15%)

Inbound Process Manager Resume Examples & Samples

  • To manage all areas of the night warehouse sortation in an efficient cost effective manner to ensure depot key KPI’s are achieved e.g. sortation compliance, Vehicle Departure times, quality of sortation
  • To assist the Depot Manager to manage and control the Nightshift budget in order to achieve the agreed service levels Including productivity, labour costs, overtime usage,Agency usage
  • To deal with depot recruitment as authorised by the Depot manager to the Company standards
  • To maintain the health, safety and welfare of all employees and visitors and control the overall security of the depot
  • To comply with health and safety regulations by ensuring Safe Systems of work, risk assessments, accident investigations and reporting is completed and reviewed on a regular basis
  • To ensure that the company’s policies and procedures are adhered to at all times including the management of absence, Labour Turnover etc
  • To ensure all employees are developed within the company’s guidelines and that all necessary appraisals, reviews are maintained up to date
  • To Performance manage direct reports through the PMS system, setting and monitoring key objectives in the set timeline
  • To adhere to the legal requirements of the ‘O’ Licence by control & managing Wave drivers e.g Start of shift inspections, Digital card downloads etc
  • All required MI reporting documentation is maintained to the required standard & on time
  • To develop and maintain effective communication channels with all appropriate areas of the business especially the Day shift management and Field team relationships
  • To ensure that the Company security processes are maintained at all times & the control/safekeeping of all company assets are maintained
  • To liaise effectively with suppliers where appropriate e.g. Agencies, Next trunking
  • Must be able to work on own initiative in a pressurised environment to tight deadlines
  • PC Literate with a working knowledge of Microsoft office
  • An understanding of Transport regulations
  • Good communicator and able to liaise at all levels
  • Numerate self-starter
  • Flexible approach to work to meet business requirements

Process Manager Resume Examples & Samples

  • Directly supervises the Maintenance crew. Working with HR, one would recommend and initiate hiring, dismissal, and corrective actions where necessary
  • Develops and monitors plant performance to the Preventative Maintenance system. Initiates corrective action where necessary and alerts/escalates actions that need attention of others in leadership
  • Coordinates the establishment and maintenance of cycle time data. Develops action plans to analyze performance variance and implement or recommend corrective action
  • Support Plant Safety Improvement with solutions that meet the needs to the people, product, and process. Jointly work with EHS on all AOP budget related projects, as well as suggest new projects for following years
  • Support Plant Quality Improvement with solutions that meet the needs of the people, product, and process. Jointly work with Divisional Quality Managers on efforts to deliver our customers unparalleled product satisfaction while reducing the plant overall COQ
  • Support Lean Management quick actions to assist Team Leaders and Supervisors complete the PDCA loop. Escalate actions promptly that you are unable to complete within the time or cost commitments to the team
  • Responsible for the achievement of Site Champion Lean Sigma Certification (Purple Belt) via training from Masonite’s continuous improvement group
  • The development of an Annual Operating Plan (AOP) continuous improvement project deck
  • The tracking and facilitation of all facility level CI projects often on a day-to-day basis with a focus on managing for minimal project duration and timely closure rate
  • The initiation and management of site Kaizen teams and events
  • Manage the plant CapEx spending to forecast, while submitting updated monthly CapEx Forecasts to the Divisional Project Engineering Manager
  • Submit all plant CER’s per the AOP plan, and highlight deviations to the plan to the Plant Manager and the Divisional Project Engineering Manager
  • Monitor daily production activities and recommends product and process improvements to enhance the efficiency of operations
  • Has the ability to utilize statistical tools such as SPC, DOE and Cpk to establish robust process capabilities for all manufacturing processes
  • Defines and specifies the requirement for assembly tooling, fixtures and equipment to support manufacturing operations
  • In conjunction with plant quality, performs material reviews for the disposition of discrepant material and determination of root cause/corrective action
  • Prepares floor and equipment layouts to promote an efficient flow of product through the various manufacturing operations
  • Takes the lead in the development of new product integration, new processes, and introduction of new materials into the manufacturing process
  • Monitors plant performance to the plant maintenance and repair budget, and initiates corrective action as required. Additionally, aids in the development of the following year maintenance and repair budget, recommending changes as needs occur
  • Performs other responsibilities as assigned
  • 4 year relevant Engineering degree preferred
  • 3-5 years operations experience in a hands-on Maintenance or Engineering role
  • Supervisory experience
  • Experienced and demonstrated ability to engage cross-functional teams
  • Competent in the use of Microsoft Word, Excel, PowerPoint, Access & MS Project
  • AutoCAD proficiency is a benefit
  • Works with integrity, displaying a high degree of tact and diplomacy

Tool& Process Manager Resume Examples & Samples

  • Core Team Member Manufacturing in the Customer Focus Team, according to the LeanPD process
  • Interface mainly to Project Management, Engineering and the Competence Centers
  • Key driver to successfully achieve industrialization
  • Initiate quotation requests for prototype investments and parts
  • Initiate quotation requests to the competence centers for all types of investment, tools and assembly equipment
  • Define of tool concepts and processes in cooperation with the competence centers
  • Prepare the process and tool information to enable project calculations for management decisions
  • Manage and track cost, quality and schedule within tool projects
  • Check and release tools and production processes at the tool builder
  • 5 years experience in tool and equipment build
  • Know- how in assembly processes, plastic injection molding and stamping
  • Broad technical understanding of production processes, already in the concept phase
  • Good communicator
  • Customer orientation and high level of dedication
  • Work on contineous improvement
  • Used to work with MS Office programs and company specific software

Process Manager Resume Examples & Samples

  • Ensuring that the information as per relevant databases is in accordance with the terms of the contract or scope of service
  • Reviewing accuracy and completeness of due diligence
  • Minimum 5 years of prior experience in legal/procurement sector or in BPO/LPO/KPO including team management
  • Flexibility to work with different countries (time-zones), groups, and business environment
  • Prior experience of procurement operations
  • Audit background

Process Manager Resume Examples & Samples

  • Graduate with at least 6-9 years of overall experience in managing an inbound international call center is a must with familiarity around call center metrics such average handling time, speed to answer, hold time, net promoter score etc
  • Prior experience in Accounts Payable and Accounting will be an added advantage
  • Prior experience of working on procurement ERP platform like Ariba, Oracle, SAP etc. is preferred. Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite
  • Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English a must
  • Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
  • Proven People leadership skills and the ability to assess, develop, retain and nurture talent
  • Ability to drive team cohesiveness, collaboration and cooperation within team and cross functionally in a multi-cultural environment
  • Strong Process & People Focus
  • Strong analytical skills and ability to derive intelligence from data and take/ facilitate business decisions. Should be flexible to work in the shift environment

Process Manager Resume Examples & Samples

  • Manages and oversees activities of the units in order to meet established goals and in support and compliance with Bank, division and department objectives
  • Provides leadership and guidance to ensure understanding and compliance with changes in processes, policies and procedures
  • Supervises and oversees the performance of direct reports in both units, workflow coordinators and clerks
  • Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development
  • Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff
  • Provides vendor management oversight for Access (paper record storage and destruction), Jordan Lawrence (retention schedules of paper reports) and Cardinal Mailing
  • Monitors vendor performance against contracted service levels
  • Escalates issues to higher level management as appropriate
  • Ensures accurate and timely charge back of postage and courier costs to applicable line of business
  • Develops and maintains internal and external working relationships to build strategic alliances and achieve business goals
  • Leverages relationships to improve overall strategic position
  • Represents the units on various projects
  • Develops budget for assigned cost centers
  • Manages expenses to approved budget including postage expense for the bank
  • Responsible for ensuring accurate and timely charge back of postage and courier expenses to appropriate lines of business
  • Tracks and reports budget variances. Takes appropriate corrective action to reforecast budget based on revised information
  • Develops and maintains spreadsheets and/or databases to manage budget variances and to track/report units’ data to management
  • Develops and manages Business Resumption Plans and DR testing activities for assigned sections
  • Performs all other miscellaneous responsibilities and duties as assigned
  • Five to seven years business experience with three to five years in related positions of progressive responsibility, preferably in banking and at least three to five or more years of managerial or supervisory responsibility
  • Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, and Excel) or similar software
  • Should have a good understanding of accounting principles and be able to reconcile accounts efficiently
  • Demonstrated verbal and written communication skills
  • Possesses leadership and team building abilities – mentoring, coaching, counseling and conflict management skills
  • Must demonstrate organizational and process improvement abilities, negotiation skills and possess a customer service orientation
  • Must be analytical, detail-oriented and organized. Must be able to meet deadlines and handle multiple priorities
  • May at times be required to lift and carry 35 pounds repetitively for up to 6 hours
  • Must have flexibility to work extended hours during heavy workload periods

Continuous Improvement & Process Manager Resume Examples & Samples

  • Process Mapping - responsible for defining the CDO at VSSI wide process architecture, creating a complete process catalogue and working with stakeholders across the organisation to define, document and approve baseline processes
  • Identifying Operational and Process Improvements- responsible for measuring process output, , performing analysis to identify enhancements, prioritising activity to make best use of the department’s resources and working with operational teams to implement the changes
  • Driving Effectiveness and Efficiency – responsible for the on-going measurement of the department’s processes, setting effective and reliable metrics, identifying improvements that quantifiably improve the effectiveness and efficiency of the department and setting process controls to maintain process performance
  • Embedding Service Excellence and Continuous Improvement Culture – responsible for communicating the need for continuous improvement and embedding this way of thinking in to the activities of key stakeholder, working with with the wider team to quantifiably demonstrate the benefits and establishing CDO as a process centre of excellence within Vodafone and its peers
  • Delivery of process definition milestones to time, cost and quality
  • Enablement of benefits (typically operational efficiency/effectiveness uplift)
  • Stakeholder engagement and satisfaction
  • Responsible to Manage Problem and Change Management Process and provide extended support as per business requirement
  • Educated to Degree level
  • Industry standard qualification in relevant subject (e.g. Lean Six Sigma, Business Analysis, BPM)
  • Ability to structure and simplify problems, and use innovative approaches to resolve them efficiently
  • Evidence of delivering in fast moving environments
  • Experience with business process design tools (Visio etc.)
  • Basic knowledge of Security Products/tool e.g. security gateway devices, Endpoint security tools
  • Lean Six Sigma Black Belt or equivalent
  • Good understanding of Information Security technology, methods and operations
  • Knowledge of Prince 2, APMP., MSP

Process Manager Outbound Resume Examples & Samples

  • Development of Standards. Lead the development and implementation of EU process standards across the top process paths (by labor hours), focusing on the core processes with which to establish a standard platform for new and existing FCs
  • New FC Launch Support. Ensure new FC Launches are delivered on-time meeting business requirements from a process and software perspective
  • Process Skills Training: Provide detailed process skills training for new and existing EU FC managers, including both classroom and hands-on training environments as appropriate
  • Standard Work and Kaizen support. Support the Standard Work pilot projects and Large-Scale Kaizen events as required through support such as data analysis, testing, coordinating with pizza teams and ensuring EU standard solutions are shared and implemented
  • Support real-time problem solving by way of need-based FC support and trouble ticket queue maintenance

Process Manager Inbound Resume Examples & Samples

  • Development of global relationships to ensure world-wide alignment on process best practice and utilization of lessons learnt
  • AFT Team Project Support. Lead the scoping, assist with design and lead the implementation of technology projects in pilot FCs
  • Benchmarking and Process Auditing. Audit internal work on process standards, leading to action planning and execution of improvement activity
  • Knowledge of at least one other EU language (French, German, Italian or Spanish advantageous)
  • Knowledge of Oracle SQL, MYSQL or related query tools
  • Project Management certification

Lean Process Manager Operations Resume Examples & Samples

  • Proactively maintain awareness of emerging best practices in Software development and delivery
  • Collaborate with software & hardware development teams to ensure impediments to throughput are systematically eliminated
  • Work with Development Feature Teams and Product Management on all phases of the product development lifecycle
  • Coach feature teams on the tailoring and implementation of industry best practices in Lean Software development
  • Practical experience with software development practices
  • Practical experience working with Lean concepts and iterative software development life cycles
  • Experience working JDM project management software
  • English: Advanced

Process Manager Resume Examples & Samples

  • The incumbent should be a qualified Chartered Accountant or CPA with at least 2 years of post qualification experience
  • Additionally, potential candidates should have Proven ability to drive continuous improvements
  • Demonstrated strong result leadership . Strong accounting, excel skills with a strong control mindset
  • The ability to think innovatively for process improvements and to pursue ideas while influencing others
  • Demonstrated problem solving and strategic planning skills. Knowledge of Consolidation system coupled with BHC Reporting will be preferred. Knowledge of AXP System & Process is a plus

Process Manager / Senior Process Manager Resume Examples & Samples

  • Graduate mandatory, Postgraduate (CA/CS/ICWA/MBA- Finance/ CA Intern preferred)
  • Analytical skills 6. Audit background will be preferred
  • Excellent verbal and written communication skills 8. Proficiency in MS Access and / or Project would be an advantage
  • Demonstrated ability towards troubleshooting and query resolution
  • Must be detail oriented Working knowledge of Amex systems will be preferred – Oracle , Milli , Axiom , IVU etc

Process Manager Resume Examples & Samples

  • Process expertise in end to end campaign execution
  • Ownership of completion of all marketing campaign setup tasks or components
  • Execute all change requests applicable to the campaign across all components
  • Follow-up and communicate across GMO partners and Marketing on various aspects of Campaign Set-up
  • Perform quality review of all the components, including new offer setup to ensure accurate execution
  • Track, report, analyse, discuss and follow-up on campaign requests, status, issues, trends etc
  • Adherence to compliance and regulatory requirement while setting up campaigns
  • Ability to prioritize tasks and complete assignments in a timely manner
  • Ability to coach Team members, identify and correct opportunities areas to drive improvement
  • 2-3 years of experience in Marketing Campaign management domain
  • Knowledge and experience in marketing campaign execution or implementation in digital/online channels, project / campaign management and an interest in technology/systems
  • Advanced Excel skills and MS Word skills
  • Familiarity with VBA programming is desired
  • Superior process and project management skills with excellent attention to detail
  • Demonstrated skill in building and leveraging relationships; a team player
  • Proactive, personable and high energy
  • Self-motivated and able to act with a high level of independence
  • Personal commitment to quality
  • Payments or financial services industry experience is a plus

Process Manager Resume Examples & Samples

  • Manages, participates and implements HR transitions and process stabilization
  • Considers strategic needs and plans accordingly, identifies HR transition opportunities and supports the HR transition process
  • Ensures successful transition by assisting and supporting the HR transition process from KONE Units
  • Responsible for implementing KONE processes to ensure SSC is aligned with KONE processes (HR, strategy cascading and KONE WAY)
  • Assures quality and risk management activities
  • Makes significant contribution to the process improvements and works on constant building of relevant knowledge
  • Participates in project work and special tasks
  • Actively pursues relationships with clients through verbal and written interactions
  • Assures professionals communication with stakeholders /clients, ensure professional service provision and builds- up strong professional network with other locations
  • Manages the continuous quality and efficiency of the required service to customers
  • Responsible for evaluating, developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction
  • Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings
  • Conducts monthly service improvement reviews and takes actions based on findings
  • Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC
  • Participates actively in the applicable process network to share expertise and improve and harmonize KONE Way processes
  • Builds and manages an efficient and effective team culture and structure

Process Manager Resume Examples & Samples

  • Comprehensive knowledge of Microsoft Office Suite and Visio
  • Excellent communication and organizational skills (written and verbal)
  • Effective Facilitation Skills
  • 3 to 5 years of process experience
  • Demonstrated ability to make independent judgments
  • Process writing and mapping experience
  • Experience leading large teams/programs
  • Program and/or Project Management experience
  • Systems knowledge (e.g. CRM, CGX, CAS, MTV, Argus)

AWS APN Partner Opportunity Process Manager Resume Examples & Samples

  • Review and validate partner opportunity submissions
  • Provide AWS management with analytics and metrics-based reporting
  • Support training of AWS sales and APN partners on opportunity registration
  • Document and communicate partner opportunity registration process
  • Build strong partnerships across internal and external stakeholders to drive roadmap and program evolution
  • Mailbox support for questions related to partner opportunities
  • Resolve conflict related to opportunity management
  • 5+ year experience in channel programs or channel operations
  • Ability to interact with internal and external stakeholders
  • Strong organizational skills and attention-to-detail with the ability to multi-task and prioritize in a fast paced, dynamic work environment
  • Proven track record for bias for action, execution and delivering results
  • Affinity for complex and creative problem solving and the desire to create and build new processes

Process Manager Resume Examples & Samples

  • Qualifications: The incumbent should either be a Chartered Accountant with minimum 3 years relevant post qualification experience or a B.Com (or equivalent) with minimum 6 years of relevant experience
  • Well-developed analytical skills, ability to understand the linkages to processes
  • Demonstrated accounting expertise
  • Ability to think innovatively and to pursue ideas with conviction
  • Excellent team player with strong inter-personal skills and communication skills – both written and spoken. The incumbent should have an eye for detail
  • A self-starter with ability to operate under ambiguous circumstances
  • Knowledge of auditing techniques. Audit/articleship experience will be a plus
  • Knowledge of policies, processes and product will be preferred
  • Must be proficient in using standard MS office products particularly Exel & Powerpoint
  • Must have good communication and interpersonal skills and be able to interact with senior leadership with Finance ,multiple employee levels /business partners/customers etc
  • Demonstrate leadership skills needed to create, develop, train, motivate and communicate with diverse work force
  • Must have strong, proven people management skills. Handling Cross functional, cross cultural teams. v Other Skills desired:-
  • Ability to interact with senior leadership, Finance and multiple Employee levels / Business Partners / Customers etc
  • Must possess problem solving, planning and analytical skills to facilitate and focus on continuous improvement and innovation
  • Must have collaborating influencing skills and should be able to drive results. v Additional Information (Appears on Internal Postings Only)

Internal Controls & Process Manager Resume Examples & Samples

  • Accounting qualification (ACA/ACCA\CIMA) helpful but not compulsory. Finance background essential
  • Experience and knowledge of the external control environment
  • Financial Control experience and FMCG commercial knowledge/experience advantageous
  • Strong interpersonal communication and influencing skills
  • Excellent attention to detail and accuracy
  • Ability to identify and implement process improvements
  • Proactive, self motivated and ability to manage conflicting priorities
  • Highly computer literate and ability to quickly learn and master new systems and processes, particularly SAP (JDE for historical data), Excel & Unison/BISON
  • Ability to present financial data to non-finance individuals
  • Good problem solving abilities
  • Thorough knowledge of budgeting, forecasting and actual reporting processes
  • Confident & credible in front of senior management
  • Instinctively able to challenge status quo with healthy balance of assertiveness and tact
  • Track record of ability to build good working relationships internally and externally
  • High intellectual capacity that can deal with strategic issues, process and operational challenges interchangeably
  • High level of resilience under pressure
  • Ability to adapt plans and ways of working and to confidently articulate alternative plans and strategies
  • To manage the complete internal controls process
  • Responsible for ensuring whole CERPS internal control framework is operating, tested and documented
  • To provide regular reports on testing, highlighting risks, weaknesses in control, review, suggest and implement process improvements
  • Scope covers GB and Ireland detailed operations but also needs to support Nordics and Benelux at a higher level
  • Scope to include the implementation and roll out of an effective L2 (self-assessment) monitoring program (TBC). Elements of the L2 monitoring program include

Project & Process Manager Resume Examples & Samples

  • Provides business insight, leadership and direction to cross functional teams and IT to ensure the successful prioritization, design and execution of key, strategic projects
  • Develops business requirements for new projects, capabilities and redesigned processes to ensure the customer and business needs are met, interacting directly with customers as required
  • Provides project management oversight to ensure projects are delivered with agreed upon functionality and are within approved timeline and budget
  • Gains stakeholder approvals and provides updates and escalations as necessary to keep projects on track
  • Develops and implements customer, sales and care communications to ensure changes are understood and implemented as planned
  • Coordinates comprehensive system testing to ensure technology changes are implemented as designed and that changes did not negatively impact any other system functionality
  • Manages people, processes, budgets, performance management, compliance activities, and associate development as required by the job
  • Understands and demonstrates Essendant Core Values
  • Thought leadership to drive business decisions balancing revenue generation, profitability and risk management
  • Influential leadership and teamwork skills to drive effective cross functional decision making
  • Moderate to advanced knowledge of PowerPoint, Excel, Project and Word and Outlook skills
  • Moderate to advanced SharePoint skills to store and manage all key project related documentation
  • Minimum of 10 years of extensive experience in the office products industry or proven large scale project management experience

Process Manager Resume Examples & Samples

  • Seamlessly manage project details, ensuring safe, timely and high-quality solutions
  • Provide technical support for plant initiated process improvement and cost reduction efforts
  • Assist the plant in the development of process improvement plans
  • Apply standard GAF systems to ensure that project documentation exists to facilitate future application of technology and initiatives
  • Assist plant personnel with the design and management of plant trials
  • Ensure that trials are planned, accurately conducted, and reported while maintaining safety
  • Develop and submit detailed analysis, justifications, project reports and presentations to leaders at multiple levels within the organization
  • Perform research required to improve and develop processes
  • Partner with plant personnel to optimize current processes
  • Coach and train employees in techniques used to identify sources of process variation
  • Lead project reviews including the application of management tools such as Kepner-Tregoe
  • Drive the development and share best practices supporting manufacturing
  • Lead best practice technical review meetings
  • Promote a culture of continuous improvement using process improvement tools (SPC, Process Building Blocks, Fishbone Diagrams, KT, MVT, data analysis, etc.)
  • Facilitate cross functional understanding of process management necessities
  • Provide training in the use of process improvement tools
  • Evaluate new technologies and equipment making recommendations addressing potential use or further development
  • As requested provide technical guidance to support 3rd party supplier audits, roof inspections, and claims evaluations
  • Provide technical support to the plants as change notices (RCN’s / TDN’s) and trial requests (PTR’s) are generated
  • Provide on-site plant trial support as project and plant needs require
  • Provide process support to the plants when technical assistance is needed

Process Manager Resume Examples & Samples

  • Lead Business support team with focus to deliver superior service to IRIS and Infogix end users
  • Incumbent should have working experience on Infogix reconciliation platform; like data ingestion configurations, matching rules configurations
  • Leading SQP projects execution within budget and time partnering with Technologies, Business groups and 3rd party vendors
  • This position will partner to enhance the governance and system controls around the existing system along with standardization and effective utilization of the reconciliation tool capabilities to benefit upstream processes
  • Improvement of end user customer experience
  • This position will support and drive transformational initiatives via planning and execution of front end process redesign, improvement and value creation opportunities by applying project management discipline
  • Efficiency and improve experience
  • This position will also be responsible for developing and implementing growth strategies and providing thought leadership
  • The position manages a diverse team of reconciliation tool related subject matter experts and is required to create, develop, train, motivate and communicate with diverse work force
  • Works closely with cross-functional teams to engage resources and monitor the delivery plan
  • Assists in the investment decision-making process by ensuring provision of technology budgets and advice on prioritization and scheduling
  • The incumbent should either be a Chartered Accountant or MBA with 3 years of relevant post qualification experience or B.Com (or equivalent) with minimum 5 years of relevant experience
  • Demonstrated leadership skills needed to create, develop, train, motivate and communicate with a diversified work force and promote diversity in all respects
  • Must have strong skill of accounting, finance and finance system controls. IRIS system knowledge is an advantage
  • Must be proficient in using standard MS office products especially in PowerPoint, Excel
  • Must have the ability to influence outcomes and build strong relationships
  • Must have strong analytical skills, maturity, good judgment, positive / independent / structured approach
  • Must have strong, proven people management skills handling cross functional, cross cultural teams, project management and co-ordination abilities including change management
  • Should be able to operate in a Global environment
  • Must have good communication and interpersonal skills and be able to interact with senior leadership and business partners/customers, etc
  • Must possess problem solving, planning and analytical skills to facilitate and focus on continuous improvement, innovation and should have successfully worked on quality projects. Preference will be given to Green Belt Certified candidates
  • Prior experience of system implementation and support will be an added advantage
  • Must be a self-starter with ability to drive change and deliver results on multiple time sensitive projects
  • High degree of flexibility and creativity required to adapt to a constantly changing environment
  • Proven ability to build and sustain relationships with external vendors/ consultants
  • Proven project and change management skills Additional information

Reengineering Process Manager Resume Examples & Samples

  • Works with minimal guidance from manager to deliver on medium to high complexity projects
  • Quickly develops a detailed understanding of the data, processes and systems utilized by the business area
  • Consolidates input from business and stakeholders
  • Works with team members to negotiate project timeline and scope to make best use of resources
  • Overcomes challenges to move projects forward
  • Efficiently manages multiple projects with competing deadlines
  • Demonstrates effective analysis and excellent verbal and written communication skills
  • Compilation and mining of data to inform business process flow decisions
  • Documents complex business processes
  • Demonstrates outstanding written and verbal communication skills
  • Delivers well-organized, informative presentations and requirements documents
  • Excellent team player, demonstrating strong interpersonal and collaborative skills
  • Bachelors Degree or equivalent experience
  • 6+ years experience in program management or product development
  • Experience with complex process improvement and re-engineering initiatives
  • Ability to lead a cross-functional team with differing backgrounds
  • Demonstrated ability to build strategic partnerships across organizations
  • Exceptional time management, prioritization, organizational skills as well as attention to detail, analytical and problem solving skills
  • Travel expected 20%. Utilize collaborative tools to reduce travel

Problem Process Manager Resume Examples & Samples

  • ITIL V3 Foundations and Release Control and RCV Certifications preferred
  • Relevant network, system administration, and desktop experience working in information technology and IT services delivery in a DoD environment
  • Ability to communicate and work effectively with a variety of government and contractor individuals at all levels
  • Ability to quickly learn a broad array of technologies and apply knowledge to real-world problems
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience and an ability to assist with business case development and analysis on complex IT systems
  • Knowledgeable in the use of Microsoft Office products
  • Strong customer interaction skills
  • Strong written and verbal skills

Process Manager Resume Examples & Samples

  • Identifying, highlighting and providing suggestions to mitigate risks during project lifecycles
  • Ensuring 100 per cent compliance with GOI risk and control criteria related to information security, data privacy and access control
  • Ensuring adherence to group policy at RBS and that there are no operational/ reputational losses
  • Ensuring that all internal/external audit requirements are satisfactorily met along with CEC (Control environment certification) scores
  • Good knowledge of Banking, Back-end Operations, Customer Service, MS Office, Back Office, and other relevant system
  • Process and business leadership skills to build and motivate teams
  • Superior project management and multitasking skills

EOL Process Manager Resume Examples & Samples

  • Actively support, participate and embrace an empowered team culture including significant interaction with manufacturing, quality and engineering groups
  • Assists with planning and implementing plant improvements and expansions
  • Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the maintenance technicians
  • Ensures that maintenance technicians are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe timely, and cost-effective manner
  • Monitoring product standards and implementing quality-control programmes
  • Coordinate, set up and implement standard operating procedure for all production operation
  • Making sure that products are produced on time and are of good quality
  • Accountable for OEE, Yield, Quality KPI

Process Manager Resume Examples & Samples

  • Direct Reports Less than 5 Manager / Specialist Level
  • Excellent working knowledge of Patient Financial Services operations with specific focus on applicable discipline
  • Strong collaboration and persuasion skills to coordinate work efforts across multiple departments
  • Ability to work and coordinate workforces across multiple geographic locations
  • Proven ability to execute on operational initiatives to drive results
  • Strong presentation and communication skills, with the ability to communicate to a wide range of audiences from senior executives to front-line employees
  • Knowledge of AR management technology tools being utilized to deliver on key performance metrics and improve cost/EBIT (claims clearinghouses, advanced AR management workflow tools, advanced call center technology, disputed claims management)
  • Ability to analyze data among multiple reports to determine areas for opportunity
  • Advanced knowledge of process metrics (cycle times, attrition rates, etc.) and how they can be used in the healthcare revenue cycle environment
  • Extensive knowledge of revenue cycle metrics and drivers, particularly in billing and collections (AR days, cash goals, aging, compliance metrics)
  • Knowledge of healthcare regulatory rules and how they apply to revenue cycle operations and outsourcing service providers
  • Microsoft Excel, Access, Visio, etc…
  • 4 year college degree in Healthcare Administration, Business or related area or equivalent experience
  • 2 – 6 years experience in Healthcare Administration or Business Office
  • Lean, Six Sigma or other process improvement certification is a plus
  • Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
  • Hospital Work Environment

Itsm Process Manager Resume Examples & Samples

  • Enables technology and business areas in the area of configuration identification, control, recording, reporting, auditing and verifying of configuration items, including versions, baselines, constituent components, their attributes and relationships
  • Enables the ability to account for, manage and protect the integrity of service assets and configuration items through the service lifecycle by ensuring that only authorized components are used and only authorized changes are made
  • Protects the integrity of service assets and configuration items through the service lifecycle
  • Ensures the integrity of the configurations required to control the services and IT Infrastructure
  • Reviews of complex changes in company processes, standards, and technology to ensure the effectiveness of Configuration Management
  • Conducts moderately complex analysis necessary to ensure interfaces between Configuration Management and other Service Management processes (such as Change management, Release Management, Incident Management and Problem Management)
  • Maintains awareness of current architectures, reference, and data models to understand and evaluate potential updates to configuration management database
  • Develops analytic and visual presentation strategies to ensure configuration and availability data is conveyed in meaningful and interpretive formats for all audience levels
  • Plans, design and implementation of Configuration Management process with integration through working committee sessions and stakeholder engagements
  • Establishes configuration reporting for appropriate audiences (for example, to the stakeholders and consumers so they understand the areas to focus on for improved areas to ensure they are aware of opportunities to their parts of the organization, and to individuals to understand their accountability for up to date information)
  • Responsible for the development and execution of the ITSM Process and integration across processes
  • Responsible for the effectiveness of the process
  • Drives the day to day activities to ensure the accuracy governance and maintenance of the ITSM Process
  • Leads the appropriate ITSM Process boards and committees
  • Leads the process Continual Service Improvement efforts
  • Leads the design, implementation, updates and/or coordination for a single ITSM Process policies, roles and responsibilities, and compliance
  • Ensuring the efforts and the performance, maturity, and compliance of the ITSM Process within Allstate
  • Leads the development and delivery of Area Level communications relevant to the ITSM process, process performance, process maturity or technology aligned to strategic objectives and business needs
  • Leads the communication, marketing, and training for a single ITSM Processes with integration to another process
  • Leads the escalation / communication of risks and issues as appropriate
  • Leads industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution
  • Leads design, implementation s and/or coordination the ITSM Process services
  • Leads and support analysis of ITSM Process execution, efficiency, effectiveness, and process management activities as required by the Process Owners and other organizations
  • ITIL v3 Foundations Certification
  • 2 ITIL Intermediate or Expert Capability Certificate (appropriate processes)
  • Cobit Framework Foundations or proven experience
  • Deep Knowledge with the related ITSM Processes and Polices
  • 5+ years related experience

PC&L Process Manager NER Resume Examples & Samples

  • Optimize the supply chain within the Division ISPG NER
  • Support the Plant PC&L on program launches
  • Job Experience as PC&L Manager in an automotive plant
  • Knowledge about Faurecia FES / PMS and standards within PC&L
  • Knowledge about FCS system & MS-Office
  • Ability of analytic & process analyze
  • Skills in synthesis and set up priorities
  • Ability to work in a Matrix-Organization
  • English is mandatory
  • Ready to travel, approx. 60% to 80% of the time
  • Position based in Slovakia

Operational Process Manager Resume Examples & Samples

  • Tasks Incidents
  • Tracking & tracing related activities
  • Examining trends in incidents in jeopardy of missing service agreements
  • Monitor and analyze Incident KPI figures
  • Periodically review the quality of Incident registration during the lifecycle
  • Propose appropriate improvement actions
  • Act as focal point for Incident assignees regarding questions related to the Incident handling procedures
  • You ensure processes are implemented and followed in compliance with approved Integrated Service Management process design within organizational domain of responsibility
  • You liaise with process management responsible within supplier’s organization on E2E process implementation
  • You initiate process improvement actions and addresses process performance issues
  • You measure and analyzes the performance of the process (KPI/ PPI) and report appropriately
  • You examine trends in process performance in jeopardy of missing service agreements
  • You assess the adherence (by IT Suppliers) to agree process executions, including review of quality of case registration during the lifecycle
  • You control and improve the process based on the analysis, and looks for opportunities to improve its effectiveness, efficiency and variance by influencing behavior and driving the change
  • You support in executing the process improvement plans and implement process improvements
  • You are member of the Process Improvement Board and possibly chairs the Operational Process Board (e.g. CAB, Problem Board)
  • You exam trends in incidents in jeopardy of missing service agreements
  • You monitor and analyze Incident KPI figures
  • You periodically review the quality of Incident registration during the lifecycle
  • You propose appropriate improvement actions
  • You act as focal point for Incident assignees regarding questions related to the Incident handling procedures
  • You empower to consult with third parties and if necessary to create problem / incident tickets to address problems and gaps
  • You formulate improvement suggestions on operational procedures, training material, reporting, knowledge articles, work instructions and technology
  • You address identified training needs for staff involved in Incident handling
  • You support provisioning of training and coaching
  • You support operational effectiveness and efficiency of the Incident Management process for all support teams
  • Bachelor Degree (BA/BA++) / Master Degree
  • ITIL foundation certification
  • ITIL Practitioner certificate for relevant service management process
  • Good understanding of Process Management Tools
  • Strong communicator (excellent communication skills), can engage with all levels in the organization (also cross functional – business – IT)
  • Excellent interpersonal and customer and business relations skills to leverage and orchestrate diverse stakeholders with adequate sense of urgency, share insights with colleagues
  • Excellent negotiation skills and confident in dealing with conflicting interests of the various stakeholders that often clash during work
  • Excellent communication influence skills
  • Knowledgeable in cross functional domains (Infrastructure, SAP, WCM, SharePoint, CRM, internet, middleware, .Net, java, …)
  • Able to collaborate across multiple stakeholders, departments and countries
  • Minimum of 3 years of experience working in large ICT environments, with a global spread
  • Minimum of 3 years of experience with ITIL oriented processes and structured deployment of new functionalities
  • Minimum of 3 years of experience with a structured approach to transitioning individuals, teams and organizations from a current state to a desired future state,
  • Broad experience in managing and coordinating solutions across multiple suppliers under a huge time pressure

Amno Customer Quality & Process Manager Resume Examples & Samples

  • Monitor Customer Satisfaction and coordinate actions for continuous improvement
  • Subject matter expert for Salesforce Quality functions
  • Coordinate flawless startup and zero hour processes and reports
  • Maintain and oversee the corrective action program to address customer complaints and field failures
  • Monitor AMNO Warranty cost of quality and CRISP campaigns
  • Document Control Coordinator for AMNO quality documents and records
  • AMNO Quality Management Systems Coordinator
  • Plan and implement quality training to improve the quality awareness and quality skills of the quality team
  • Subject matter expert for SAP Quality Module
  • Act as liaison between Product Support and Engineering and Operations/Quality for Quality issues
  • A minimum of 10 years of experience in Quality Assurance
  • A minimum of 5 years of experience in Customer Relationship Management
  • A four year bachelor’s degree (BS in a technical discipline or equivalent is desired)
  • Knowledge of statistics, problem solving techniques and general quality methods
  • Thorough knowledge of ERP systems (knowledge of SAP business systems desired)
  • Thorough knowledge of recognized quality management systems such as ISO 9001
  • Excellent interpersonal and facilitation skills

Process Manager Resume Examples & Samples

  • Serve as the subject matter expert and main point of contact for the design of the end-to-end commercial lending processes
  • Manage the Change Management process that will govern any material changes to CreditPath once it is fully implemented in production
  • Once fully implemented, advocate for and lead continuous improvement initiatives using proven methodologies, e.g. Lean
  • Communicate change requests to Systems Administrators or Configuration Analysts, manage the execution of the change requests, and communicate changes with stakeholders
  • Facilitate the development of and monitoring of key performance indicators to measure success and inform decisions that may need to be made to improve operations (e.g. processes, systems) to meet the goals of the bank
  • Manage the maintenance and updates to documentation (e.g. process maps) supporting the end-to-end commercial lending processes, i.e. originate, structure, fulfill, portfolio management
  • Manage the solicitation, analysis, and documentation of business requirements, systems requirements, and use cases
  • Develop proposals and case studies such as cost/benefit analyses and present to senior management
  • Develop a vision for how process and systems changes may be implemented to improve operational performance
  • Liaise with stakeholders across the company, including but not limited to Lines of Business, Credit, Services, Compliance, Audit, and SRG
  • Collaborate with Control Owners to satisfy the control objectives related to the end-to-end commercial lending processes
  • Collaborate with Technology to monitor the performance of CreditPath
  • Serve as the primary point of contact with D+H
  • Participate in user forums and groups to stay abreast of new CreditPath functionality and the application of best practices
  • Advise on the development and maintenance of training materials (e.g. curriculum, content, job aids) and provide input and support the facilitation of training
  • Self motivated, requiring minimal oversight and direction
  • Works effectively in a team environment with both business and technology personnel
  • Strong analytical and business process mapping skills
  • Working knowledge of project management methodologies
  • Demonstrated knowledge of process improvement methodologies, e.g. Lean
  • Adept at working on multiple projects concurrently
  • Proficient with Microsoft Office applications, including Visio, PowerPoint, and Project
  • Bachelor of science/arts (BA/BS)
  • 10+ years of relevant experience
  • Corporate-level project experience
  • Experience with commercial lending
  • Process improvement certification is a plus
  • Project management or business analyst certification is a plus

Global Process Manager, UK Resume Examples & Samples

  • Design and establish a global community focused on advocating a common approach for global process development and improvement
  • Establish a common framework to assess and improve the delivery of services by GS role
  • Collaborate with local, regional and global groups to ensure program decisions support the GS delivery strategy
  • Implement a continual service improvement program for the delivery of GS services
  • Establish a process and appropriate controls to ensure that improvements made to the service delivery processes are successfully implemented and adopted across the GS organization
  • Facilitate training, knowledge transfers and experience-sharing
  • Coordinate communications to ensure that key stakeholders and impacted users are well informed and engaged on improvement initiatives directed by the organization
  • Some Travel will be required
  • Bachelor degree or equivalent technical / business qualification through experience
  • ServiceNow platform experience
  • Several years of global process management experience
  • Several years of Professional Services experience
  • Proficient in process management competences
  • Certified Six Sigma Black Belt highly desirable
  • Extensive experience driving large scale, complex global change initiatives and programs to a successful implementation
  • Strong interpersonal and people management skills
  • Global experience (for cultural awareness)
  • Ability to work with cross functional remote (virtual) groups

Process Manager Resume Examples & Samples

  • 3-5 years of Project Management experience-REQUIRED
  • Bachelor's degree required; advanced degree preferred. PMP certification a plus
  • Strong PC skills required including MS Office, specifically Excel, PowerPoint and Visio
  • Strong organization, execution and prioritization skills
  • 5-7 years of demonstrated experience in an IT or Business project management role
  • Vendor Management experience preferred
  • Travel industry experience a plus
  • Customer servicing experience within a call center a plus
  • Superior written and verbal communication skills required with ability to influence at senior levels of internal and external organizations
  • Strong problem solving ability
  • Must have the ability to be proactive with a strong bias for action, be naturally inquisitive, and have bias for continuous improvement of practices and processes
  • Proven ability to manage multiple tasks and address issues in a timely manner ensuring least impact on project timelines and overall risk
  • Proven initiative and creativity; yet organized, structured work style
  • Demonstrable enthusiasm, to manage and motivate project and vendor teams
  • Strong inter-personal skills so that he/she inspires/motivates the project team and instills confidence and trust within the business, operations and technology teams

Process Manager for IT Service Request Management & Incident Management Resume Examples & Samples

  • Leadership - Leads by example. Demonstrates personal accountability, and team accountably. Demonstrates employee engagement and employee recognition. Encourages others to achieve, establishes challenging performance standards, creates enthusiasm, a feeling of investment, and desire to excel
  • Talent Management - Selection, placement, development, promotion and retention of talent to ensure Cummins success now and in the future. Further, has developed a succession plan, and working to improve bench strength within out talent pipeline. In particular, impacted executive directors need to be improving bench strength with year 1 Cummins digital core skills
  • Coach and Develop - Accurate assesses strengths and development needs of employees, gives timely specific feedback and helpful coaching; provides challenging assignments and opportunities for development
  • Risk Management - The identification, assessment, and prioritization of risks followed by coordinated response to minimize, monitor, and control the probability and/or impact of unfortunate future events
  • Organizational Awareness - Understands and works in line with the organization’s mission, operations, structure, and goals; understands informal structures and processes of the organization; understands organization-level implications of his or her day-to-day decisions
  • Relationship Management - Creates relationships with new acquaintances quickly and confidently; works to build trust and partner with stakeholders; successfully manages both internal and external relationships (e.g., vendor relationships); is comfortable in a challenger role that, at times, requires building constructive tension in interactions
  • Influence - Applies different approaches to convince others to change their opinion or plan, and wins support from others for ideas; is able to build support with peers without direct lines of reporting across a matrix organization
  • Process Manager for IT Service Catalog. Lead weekly Change Request Board meetings
  • Coordinate additional meetings between key contacts and support team for any new or modified service requests, for the purpose of clarifying requirements or remediation of issues found during User Acceptance Testing
  • Complete monthly reporting showing the source for the various service requests and work with Service Owners to document a future roadmap
  • Process Manager for IT Service Request Management and Incident Management Processes
  • Responsible for driving the efficiency and effectiveness of the processes. Identify areas for process improvement. Support all parties in managing and improving the process, in particular the Process Owner
  • Analyze Key Performance Indicators (KPIs), recommending or implementing appropriate resolution where required. Provide input to ongoing Continuous Service Improvement. Analyze trends in service delivery to ensure end user customer satisfaction and adherence to policy. Respond to process or tool related questions from end users or members of IT
  • Understand tool related functional requirements and participate in validation against requirements for any system upgrades
  • Work closely with IT Service Desk and Global Account Management (GAM). Attend weekly meetings, identify improvements, assist with escalations
  • Six Sigma Green Belt preferred. Familiarity with using Remedy Service Request, Work Order and Incident experience required
  • ITIL Operations Certifications highly recommended

Process Manager With Configuration Management Experience Resume Examples & Samples

  • Updating and optimizing the Configuration Management and the Asset Management processes
  • Ensuring that the processes and the tools (e.g. CMDB) are closely linked together
  • Establishing awareness on data quality throughout the organization
  • Training of the organization in the Configuration Management and Asset Management processes and the relation to the tool
  • Process maintenance and optimization

Process Manager Resume Examples & Samples

  • Ensure the timeliness, quality and effectiveness of all processes performed within a given area of responsibility
  • Review opportunities for continuous improvement of distribution center processes
  • Identify key variables that influence the workflow process and develops and implements changes, enhancing workflow optimization
  • Effectively manage associates, by creating and sharing a common vision and direction, and an understanding of the organization’s strategy
  • Motivate associates to ensure that predetermined safety, quality, speed, and cost standards are achieved and exceeded
  • Deliver results in support of the company’s strategy and expectations
  • Ensure compliance with OSHA, EPA and any other relevant regulations
  • Ensure safety and good housekeeping practices
  • Prepare and submit daily and weekly reports
  • Make decisions regarding daily manpower requirements based on volume
  • Ensure uniform execution of policies and procedures
  • Maintain good associate relations and adherence to policies and procedures, working with HR in the administration of company performance management processes as required
  • Assure that machinery, equipment and facilities are properly maintained for efficient production
  • Maintain daily contact with DC Manager regarding issues or concerns
  • Prepare, deliver, and administer performance appraisals for associates
  • Assist and provide assistance to other DC Operations departments to facilitate achievement of DC Operations goals
  • Establish performance goals for associates and department to support achievement of DC Operations goals. Develop team communication to provide department performance updates
  • Supervise the activities of Process Lead(s) and Distribution Center Associates to include performance evaluation, coaching, and developing
  • Knowledge of Distribution Center Processes, Practices and tools
  • Basic Computer skills to include MS Word, Excel and Outlook
  • 5+ years supervision in a high volume, multi-shift, order fulfillment distribution center
  • Demonstrated ability to develop and maintain positive associate relations including the handling of associates under high-stress situations
  • Able to multi-task with extreme attention to detail
  • Punctual, accountable, reliable and professional
  • Able to work independently and manage time effectively
  • Excellent interpersonal and communication skills both written and oral with the ability to communicate across vertical and horizontal lines
  • Good organization and follow-up skills
  • Be comfortable working with a multicultural staff
  • A team player
  • Demonstrated analytical, problem-solving, and decision-making skills with the ability to drive results

Process Manager, Usny CMS Resume Examples & Samples

  • Serve as a dedicated resource working directly with leaders and staff to support process improvement
  • Experience or understanding of LEAN techniques
  • Develop and share best practices among fellow Process Managers
  • Partner with Finance to develop and track project metrics
  • 1 Team Management
  • 2 Influencing Skills
  • Experience of working with and influencing key stakeholders
  • 3 Strategic Thinking

Process Manager Resume Examples & Samples

  • Candidate should be a Chartered Accountant and have thorough understanding of accounting and tax (Direct and Indirect) compliance principles
  • Candidate should have a minimum of 5 years hands on experience in assuring tax compliance for a large organization
  • Candidate should have relevant experience in TDS/Service tax in a Tax firm or a consulting firm and expert accounting knowledge of accounting principles
  • Candidate should possess strong communication skills
  • Candidate should have project management experience
  • Candidate having background of upcoming GST requirements and Indian tax legislation will have an added advantage
  • Knowledge of Oracle system will be an added advantage
  • Quick learner and self-starter and strong willingness to learn and embrace new things
  • Thought leadership and ability to influence business partners is a must
  • He/she should be proficient in MS Excel, MS word and PowerPoint
  • Knowledge of procure to pay process will be an added advantage

Process Manager On-board Telematics Resume Examples & Samples

  • Lead our agile improvement projects
  • Establish long and short term plans for global OBT process improvements
  • Lead and coordinate process improvement activities across the OBT sites (Gothenburg, Greensboro and Bangalore)
  • Maintain and evolve the OBT process framework
  • Secure flow in our continuous process improvements
  • In cooperation with the Global Order Office prepare the yearly budget for OBT global process improvements
  • Tracking of results and achievements against the plans on a global level
  • Conducting process reviews and audits to assure process quality and process adherence globally
  • Planning and ensuring that needed orientation and training in processes are carried out
  • Co-ordinate and synchronize with other departments
  • Coaching and leading people who are active in, or key to, process improvements
  • Manage OBT internal process network
  • Represent OBT in external process networks and forums
  • Master of Science in SW Engineering, Electronics Engineering or equivalent
  • High proven competence in agile processes such as SCRUM/KANBAN/SAFe
  • Minimum 3-5 year experience from process/change management
  • Industry standard process improvement models and methodologies that are commonly used within SW development (CMMI, ISO, SPICE)
  • Experience of supplier management processes and tools
  • Lead and communicate change
  • Have an open multi-brand and multi-cultural mindset
  • Be a network builder and have good communication skills
  • Goal oriented and able to take own initiatives and drive actions on your own leadership and empowerment
  • Management courage and integrity

Process Manager Resume Examples & Samples

  • Define the objectives, requirements, and assumptions necessary to structure the GS1 process within the business unit
  • Create, implement, and maintain procedures across the business unit to ensure compliance to GS1 regulations
  • Educate and train others on processes across the business unit, as necessary
  • Serve as Change Analyst and/or Data Steward for integrated data within the PLM, ERP and UDI database systems - Agile, SAP, Lansa
  • Ensure data and documentation is maintained and aligned across PLM, ERP and UDI database systems - Agile, SAP, Lansa
  • Create or revise product labeling contained within specific software systems (LabelView, Bartender, etc.) as required
  • Plan, schedule, and control activities to fulfill identified objectives applying technical and managerial skills to satisfy project requirements on time, including dotted line reports
  • Lead (coordinate, facilitate, and motivate) the efforts of the individual, team, customer, and other resources associated with GS1 project activity
  • Provide project updates on aligned goals and deliverables to key stakeholders, as necessary
  • Ensure business risks have appropriate mitigation and contingency plans
  • Minimum 2-4 years project management experience, with proven track record
  • Strong data analysis and MS office skills,especially excel
  • Medical device and/or FDA regulated industry work experience
  • Familiarity with medical device or pharmaceutical regulatory processes
  • Knowledge of GS1 regulations and application
  • Basic supply chain and manufacturing knowledge
  • Cross platform database experience, including interfaces between databases
  • Exceptional interpersonal and leadership skills. Capability to utilize these skills with a broad spectrum of audiences, ranging from laborers to senior level executives
  • Technical aptitude and displayed ability to grasp a general knowledge of multiple disciplines and technologies
  • Strong competencies in planning, project management, leadership, and organization
  • Ability to produce and present clear, concise, and professionally written communications and presentations
  • Possess long term strategic planning skills and be able to integrate processes cross-functionally
  • Strong analytical capabilities and business acumen
  • Ability to grasp strategic concepts and strategy development skills
  • Ability to lead and facilitate multiple activities and resources
  • Demonstrated work ethic, integrity, and professional conduct

Process Manager Resume Examples & Samples

  • Manage all day-to-day Dangerous Cargo operation activities in Mumbai, in accordance with the targets specified in Service Level Agreements
  • Ensure a reliable and error-free performance for all Dangerous Cargo tasks
  • Identify and implement business process improvements
  • Manage to plan and organize day-to-day tasks across the functions in GSC OPS with the usage of workflow tools. Develop long-term plans for staff planning and organization. Coordinate and arrange inducement and regular staff training across
  • This can be related to global systems as well as global tools and covers development, enhancement, maintenance and coordination
  • Dangerous Cargo tasks cover Dangerous Cargo Booking, Approvals & Indexing of Dangerous Cargo documents in accordance of the IMDG code and CFR49 rules and regulations
  • Responsible for execution of day to day activities and ensuring productivity and performance targets for Dangerous Cargo are met to ensure reliable and error-free Service delivery
  • Ensure internal processes are being continuously analyzed to identify possibilities for improvement and ensure full optimization of resources and implementation of same
  • Continuously review the process with Global Coordinator. Identify and propose changes that will support standardization and improve quality, timeliness and productivity
  • Be a role model, coach and lead the Dangerous Cargo team leaders and members in living and delivering the Maersk Line Vision , the Objectives and demonstrate the Cultural Amplifiers of Maersk Line
  • Ensure the staff in Dangerous Cargo team is well trained at any time including industry knowledge, initial training and process training
  • Ensure the staff has the optimal composition considering the character of tasks and the need for developing future leaders
  • Support and cooperate the implementation of global and local contingency plans in Liner OPS. Ensure that staff is trained and regularly participates in BCP tests
  • Ensure need for staff is discussed with Global Coordinator and Site Process Lead,Ops for timely placing hiring request with HR
  • Ensure high quality leaders at all levels are coached, motivated and developed according to policies and guidelines
  • Lead ‘ad hoc’ projects as assigned
  • Share best practices with other OPS GSC’s and Clusters
  • Recommend appointments and dismissals of own direct reports to the Site Process Lead
  • Create long-term training plans for new staff and existing staff across processes
  • Ensure training plans are executed and followed. Ensure training content stays up to date at all times
  • Continuously stay in contact with business process responsible within GSC site to stay on top of process changes and adjust training requirements

ATM Process Manager Resume Examples & Samples

  • Maintain safe and secure environment with the goal of ensuring that all ATM Logistics employees work and return home safely
  • Leverage systems, equipment and process redesign to drive continuous improvement in cost, quality and efficiency
  • Establish and maintain accountability on the front line of the market; schedule and develop staff; maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement
  • Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink’s reputation by delivering high quality, reliable programs and services which meet customer expectations
  • Minimum of 1 year supervisory experience
  • Satisfy all applicable Department of Transportation requirements
  • Minimum of 21 years of age
  • A valid firearms permit or ability to pass applicable firearms licensing requirements
  • Knowledge of route analysis and logistics
  • Knowledge of lean/process improvement methodologies
  • Strong consultative, analytical and problem solving skills
  • Excellent interpersonal/communication and presentation skills

Finance Process Manager Resume Examples & Samples

  • With experience of working within a project environment, you must be able to demonstrate you can resolve issues and can demonstrate the importance of governance and ownership with an end to end process solution for our systems
  • As a graduate and fully qualified accountant, you will have 4+ years on finance system delivery and change management including requirements gathering, gap analysis, solution design, testing and delivery
  • You must have gained experience of multidimensional/OLAP finance reporting tools, such as Cognos TM1
  • You will be flexible to the changing demands of the business with the ability to travel within the UK and overseas when required
  • An analytical problem-solver and strong communicator, you will be self motivated, diplomatic and approachable, with the ability to work as a conduit between finance and IT

Global Airfreight Performance & Process Manager Resume Examples & Samples

  • Carrier EDI and Interfaces
  • Degree in International Forwarding or Logistics, eventually apprenticeship in a forwarding company and working experience airfreight or freight forwarding
  • Excellent interpersonal, communication and organization skills
  • Demonstrated analytical, numeric and analysis skills & awareness
  • Excellent knowledge of MS Office
  • Good knowledge of KN internal systems (e.g. Business Objects, KN Login) is an advantage
  • Project and time management skills as well as presentation and moderation skills
  • Willingness to travel (approx. 10-30% of working time)

Process Manager Webchat Resume Examples & Samples

  • Ensure meeting the SLAs-TATs, average chat length, customer satisfaction, process adherence and maintaining accuracy levels
  • Adequate staffing/capacity planning-Responsible for analyzing chat inflow, forecasting chat volumes, prep of roster
  • Ensure customer satisfaction scores are as per the benchmarks, ensure internal quality scores are achieved as per the benchmarks
  • Build process capability and ensure cross training, conduct team workouts and achieve Workout targets, work effectively with all team leaders to share data for corrective/preventive actions
  • Conduct training need analysis ( functional and behavioral) and ensure training as per the needs identified
  • Graduate in any stream
  • Advanced written communication skills
  • Typing skills
  • Shift timings Work Environment 24x7 , primarily night shift with week offs on weekdays

Production Process Manager Resume Examples & Samples

  • Overall responsibility for all Operational Plant Process related activities and be responsible for ensuring optimal performance of all the teams through effective line management
  • To be responsible for maintaining and improving as necessary the quality of products, volumes and the working environment
  • Work closely with the maintenance department to maximise up-time of the plant ensuring maximum productivity
  • Ensure all necessary Environmental Objectives are met
  • Enforce and maintain the Company Health & Safety Policy and procedures always and treating the health and safety of all employees as a priority
  • Holiday and absence planning/management
  • Training & Development, focusing on promoting multi skilling within the teams
  • Monitor & maintain key performance indicators (KPI’s)
  • Develop 5S Process and maintain plant to a high standard of housekeeping
  • In liaison with the H&S Department, management and continuous development of risk assessments within the area
  • Continuous improvement and on-going maintenance of the production facilities and visual management processes
  • Accountable for time, cost and volume quality performances
  • Recruitment and appraisal of staff under his/her control
  • Organising and motivating competent teams and individuals
  • Manage spares replenishment to ensure all items available as required from stock

Process Manager Resume Examples & Samples

  • Reporting and analysis experience will be a distinct advantage
  • Must be proficient in MS Applications such as Word, Excel and Power
  • Be flexible to operate in different time zones to troubleshoot user queries and issues

Manager Functional Process Manager Symphony Disbursement Resume Examples & Samples

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures
  • Acting as the global point of contact along with GPMs for the process area and providing leadership for process area operations
  • Working in a matrixed environment, works collectively with the regional and global teams for the process area
  • Contributing to long range business planning by providing needed insights into process area growth projections and/or improvement strategies
  • Works directly with ERP program team, to help with prioritization of initiatives and sponsor process harmonization/business systems solutions required to support associated strategy Works with Global Process Manager to maintain effective working relationships and acts as a liaison with Abbott business units counterparts and other customers Providing operations process support for outsourced global, program implementations Initiating work requests and service delivery changes within the process area
  • Monitoring continuous improvement related to the process area/service provider(s) and creating opportunities to bring service innovation to Abbott within the process area
  • Evaluating and reporting on the performance of new and existing service levels and approving required re-alignment and changes for the process area
  • Analyzing performance reports provided from the governance office to ensure successful attainment of general, key and critical service levels and important measurements to attain business goals Ensuring adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes
  • Proposing changes to operations for compliance and tax regulations
  • Working with global process SME(s) to ensure that all key and emergency contact lists are maintained and current
  • Overseeing all process-based operational issue escalations and resolution with global outsourced operations. Benchmarking of process performance

Process Manager Resume Examples & Samples

  • 3 – 5 years Demonstrated success leading large scale process improvements, including technology solutions
  • 3 – 5 years Demonstrated success leading initiatives that cross multiple departments and locations
  • 3 – 5 years Demonstrated success establishing structured reporting for both operations and project metrics
  • Strong process focus and systems thinking
  • Strong understanding of business strategy and demonstrating project value as part of strategy
  • Ability to communicate with C-suite/executive leadership on outcomes and performance drivers
  • Strong technology skills and visible interest to build personal business knowledge
  • Enthusiasm and self-motivation essential; a confident change-agent; strong presentation skills (oral and written)
  • Willingness to manage and prioritize diverse projects
  • Master’s Degree of Business Administration or Public Health Administration
  • Project Management Professional (PMP) Certification
  • Six Sigma or Lean certification
  • Knowledge of Humana’s internal policies, procedures and systems

EU DG Process Manager Resume Examples & Samples

  • Implementation of standard ACES methodology and tools
  • Continuous engagement with stakeholders to define RACI matrix for DG related processes and define ownership
  • Owning DG process development
  • Facilitation for the projects involving DG
  • Pro-active identification of process improvement opportunities
  • Training and creation of an ACES culture within the DG organization
  • Bachelor’s degree in business, supply chain management, transportation, logistics or equivalent
  • Years of experience in a quality related role, preferably in a highly regulated industry such as petrochemical, automotive, pharmaceutical etc
  • Track record of project deliverables where improvement is measurable
  • Experience driving process improvement with technology
  • Demonstrated collaborative skills and ability to work well within a team, including adherence to core values and dynamic corporate culture
  • Exceptional organizational skills, ability to work independently and autonomously
  • Fluent in English, both oral and verbal
  • Knowledge of data warehouse and SQL is a strong plus
  • Knowledge of French, German, Spanish and/or Italian a strong asset
  • In-depth knowledge and practical skills in applying Lean Six Sigma (LSS) philosophy and methodology

Assistant Process Manager Non-trade Resume Examples & Samples

  • Provide global Source-to-Pay process expertise to support small scale project initiatives and optimization efforts (RFCs) by providing project management skills, business blueprints, process re-engineering, process and systems training and relevant documentation
  • Assist in the development of business cases for process initiatives to ensure a tangible analysis behind any initiative
  • Create and maintain process documentation, testing and training material related to process management activities
  • Perform regular process monitoring for defined process areas and support various ad hoc analyses as part of process related initiatives
  • Execute various data analyses on process performance; identify options to resolve issues and providing recommendation(s) on process optimization
  • Assist in the development and maintenance of a process network with S2P BPOs, Subject Matter Experts/Key Users other relevant stakeholders
  • Knowledge and preferably experience in process improvement, understanding of business process management methodologies and principles
  • Service-minded and consumer/customer oriented, culturally sensitive
  • Good analytical and problem solving skills, and ability to work and deliver in changing environments
  • Good interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently on different layers of the organization
  • Basic SAP knowledge and proficiency in reporting tools
  • Proficiency in process / project management related tools and software (MS Office Suite, Aris)
  • Fluent in English; multi-lingual abilities in local languages preferred
  • High degree of self-management and drive required
  • Willingness and ability to travel occasionally
  • A 4-year degree from an accredited college or university with emphasis on the areas of business, economics, logistics, planning, supply chain, information systems, or operations; MBA a plus
  • 1-2 years work experience, ideally in an apparel/fashion supply chain mgmt. or retailing context
  • Experience in process or project management preferred
  • International working experience preferred

Paint Process Manager Resume Examples & Samples

  • Minimum 5 years Robot Programming & Paint application Experience
  • Ability to optimise, Back up & manage Robot Programs & Files
  • Good Mechanical Aptitude at H.N.C Level or similar Engineering discipline
  • Good decision making and problem solving skills
  • Ability to work under pressure in a high turnover Multi Batch production facility
  • Manual dexterity
  • Ability to work on own initiative & with minimum supervision
  • Good literacy & numeracy skills
  • Strong attention span with the Tenacity to see the job through
  • Good Colour Vision
  • Knowledge of Xrite & colour measuring techniques
  • Knowledge of non-destructive testing techniques (Cross Hatch)
  • Knowledge & use of CAD software
  • Able to create Timing Plans using Excel Spread Sheets & Microsoft Project

Process Manager Resume Examples & Samples

  • Master degree in accountancy, economics or finance
  • At least 5+ years’ work experience with relevant Accounting or Finance experience
  • At least 2+ years proven supervisory or management track record
  • At least 3+ years’ work experience in corporate environment in GL area,
  • 5+ years of external financial audit experience would be an asset
  • MS Office (mainly Excel) skills are essential; ERP literacy is desirable (Oracle)
  • Knowledge of GAAP's, SOX control and reporting standards/procedures
  • High standard of professional conduct
  • Excellent business writing skills, proficient in report writing, business correspondence and procedure manuals
  • Ability to maintain confidential information
  • Flexibility, especially in the period of month/year end closing
  • Ability to work analytically within a problem solving environment
  • Strong organizational, multi-tasking and time-management skills

Process Manager Resume Examples & Samples

  • B.E/MCA/ CA / MBA graduate with minimum 7+ Years of Relevant Experience
  • Knowledge of any financial domain and Processes is a strong Plus
  • High Proficiency in MS Office (Excel, Word, Power Point)
  • Well-Developed Analytical Skills, Ability to Understand End To End Linkages across Processes
  • Understand Business Accounting Processes To Be Able To Link Various Processes and Assess Overall Impacts
  • Ability to Think Strategically, Innovatively and to Pursue Ideas with Conviction
  • Ability To Build Strong Relationships and a team Player
  • Strong Communicator, Self-Motivator, Driven and Enthusiastic
  • Ability To Handle A High Pressure Environment

Stay Process Manager Resume Examples & Samples

  • Develop e2e performance metrics, and drive improvement plans across responsible operational teams to deliver high standards for all customer and commercial outcomes
  • Use operational insights, MI and develop specific analysis to drive delivery of operational process improvements to ensure they are able to meet all current and future customer and business requirements
  • Manage the e2e sales renewals and upgrade processes; liaise with Customer Services, Sales Channels, Customer Transfer Team, Billing Teams, IS, Marketing and relevant stakeholders to maximise value and customer experience
  • To liaise with process owners across the business to ensure that the end-to-end processing of sales meets established SLA’s for quality and accuracy
  • Support the Quality and Compliance requirements to ensure processes and systems support business and industry standards
  • Ensure data quality throughout the entire sales process, updating all approved BGB systems where appropriate
  • Develop process adherence monitoring, and identify areas of risk and improvement, with effective feedback to sales agents, back office and technical teams
  • To lead a team by motivating and engaging individuals to achieve high performance results and improvements in NPS customer satisfaction, in line with objectives and KPIs
  • Effective attendance and performance management of the team, with regular 121s securing individuals commitment, setting clear expectations and measuring and monitoring behaviours and outcomes achieved
  • Effective coaching and development of the team, with regular 121s focusing on the skills gaps, the support needed and adopting the best practice coaching techniques for individuals to perform their role aligned to the BGB sales principles
  • To create a positive working environment where individuals are able to reach their full potential, communicating clearly and getting individuals involved, inspired and motivated, adapting to change and working to continuous improvement
  • Knowledge of the non-domestic energy industry, specifically ‘Renewals&#8217
  • Good understanding of end-to-end sales processes and systems
  • A proven track record of people and performance management within the last few years
  • Demonstrable tactical and commercial awareness of the sales function, direct sales channels and business process knowledge
  • Proven ability to communicate and present to all levels

Data Process Manager Resume Examples & Samples

  • Oversee a team that will gather, manipulate and analyze data from multiple sources
  • Coordinate with operational business teams to combine data and process knowledge to develop new technology solutions and business reporting
  • Perform database design, administration, and develop complex SQL queries
  • Prior demonstrated experience with database management and design
  • Experience with data analytics
  • Intermediate knowledge of Microsoft Office applications
  • Intermediate knowledge of SQL
  • Expert knowledge of Microsoft Access
  • Prior experience with telecommunication systems and software
  • Prior experience in the healthcare industry
  • Knowledge of CMS guidelines
  • Experience with data reporting tools (Qlikview, Tableau, SSRS, etc.)

Process Manager Resume Examples & Samples

  • Apply industry best practices to American Express process requirements
  • Work with various business groups and stakeholder groups to understand key requirements , to align and socialize the solution design with them
  • Apply project management discipline, and quality techniques to ensure timely delivery of key milestones as per the plan
  • Lead change management for the end users , suppliers and all concerned business groups with positive experience
  • Partnering with technology and key business groups including process owners to ensure e2e testing of the solution design
  • The incumbent shall be required, among other things, to maintain close contact with user community, compliance groups and program stakeholders, provide leadership updates on key milestones , issues and risks , timely escalations , resolution of issues
  • Candidate will interact with Internal/External customers clients on a continuous basis regarding the specifications of the projects, handling their queries, keeping them updated about the status of the current projects through live chats, e-mails and phone calls
  • Candidate will plan jobs according to their due timelines and complexities and ensure overall co-ordination of the work between various teams and departments
  • MBA/MCA/CA with minimum 3-4 years post qualification experience or B Com /B Tech with 6-7 years post qualification experience
  • Good understanding and experience with the Procure to pay processes
  • Knowledge and experience of ERP applications including Ariba, Oracle application across sub-ledger, Vertex, Oracle General ledger and reporting
  • Relevant experience in leading large scale cross functional projects in a similar or comparative environment
  • Exposure in project management and systems deployment for related processes is preferred
  • Excellent relationship management and the ability to work with staff at all levels of the organization
  • Excellent problem solving, conflict resolution and analytical skills
  • Exceptional communication skills – verbal, written and through presentations. Ability to break down complex ideas into clear and actionable messages
  • Highly motivated individual with an ability to drive results and work with ambiguity
  • Ability to handle multiple deliverables with aggressive deadlines
  • Exhibits capacity to “connect the dots” and grasp both big picture and small details
  • Intellectual curiosity and broad awareness of external environment
  • Proven leadership to adopting new tools, techniques and technological advancements
  • Capability of thinking ' outside the box' with a view to increase productivity and significantly reduce cost of operations and implement initiatives towards automation / standardization of processes
  • Ability to influence and collaborate with senior leaders, direct reports and business partners
  • Take responsibility and work with little supervision, as well as have excellent interpersonal and communication skills
  • Proven project and change management skills

Process Manager Resume Examples & Samples

  • Plans, performs and implements process improvement and/or change management initiatives
  • Develops and implements processes to establish and maintain quality standards of existing products and services
  • Develops guidelines, methods and procedures to supporting and lending to improvement of business processes and in support of change management
  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality
  • Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented
  • Researches best business practices within and outside the organization to establish benchmark data
  • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
  • Develops and authors methods and procedures / job aides, processes and other formalized documents based on business requirements
  • Determines how new information technologies can support reengineering business processes
  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Diagrams and evaluates existing processes
  • Measures performance against process requirements
  • Organizes, leads and facilitates cross-functional project teams
  • Has mutual ownership and accountability with business partners on the systems and tools they support
  • Understands the interdependent architectures, systems and services between multiple functional areas in the Field and at Corporate
  • Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining policies, methods & procedures and best practices
  • Performs troubleshooting of technical and business processes
  • Understands the implications and applications of emerging technologies along with non-technical processes
  • Delivers presentations and training courses including measurement, analysis, improvement and control
  • Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives
  • Responsible for facilitating meetings and presentations to senior leadership
  • Provides input into the planning, organization, implementation and monitoring of management processes, tools, risk, issues, opportunity management
  • Develops analytical tools and modeling of complex operations systems and processes
  • Serves as a SME to provide tactical guidance and support to lower level staff by answering questions and aiding in resolving difficult issues
  • May lead small teams of analysts on special projects or major operational studies
  • Conducts readiness assessment of processes, evaluates results and presents findings in a logical and easy-to-understand manner
  • 5 years of experience in related field (i.e. Change management, process improvement, project management, Engineering, Technical Operations, Data Analysis) or academic equivalent training or projects
  • Requires working knowledge of processes management or development of methods and procedures
  • Demonstrated problem solving and analytical thinking skills
  • 3 years of experience developing process, change management models, performance analysis, or methods & procedure documents for specific function
  • Lean Six Sigma Green Belt

Process Manager Resume Examples & Samples

  • Manages team of managers and analysts or a complex cross-functional matrixed team who plan, perform, and implement process improvement and/or change management initiatives
  • Partners with clients to determine need for process development; oversees the development of process improvement projects
  • Partners with clients to understand the need for new policies, methods, and procedures; oversees the development of improvement initiatives to support business change
  • Manages change management initiatives to mitigate risks and ensure successful implementation
  • Reviews change management materials; provides input to ensure that it meets the needs of the business
  • Translates results of analyses into business recommendations

Process Manager Resume Examples & Samples

  • Bachelor degree or above, mechanical or electrical degree is required
  • At least 10 yrs working experience in electronic or mechanical industries
  • Experience in Electrical and PLC
  • Expereince as a machine manufactory will be a plus

Process Manager Resume Examples & Samples

  • Drive solutions designed by Invoicing Effectiveness teams and respective lead BPO’s within the GSC organization and also partner with IQ focal to drive the same in the cluster - Partner with cluster IQ focal ensure to address to drive the Sales Compliance Cockpit Compliances- Partner with cluster IQ focal Ensure to address to ensure that compliances due to Sales Minimum standard i.e. Inland Filings, D&D filings are made timely- Partner with cluster IQ focal to address any non-compliances where rates are communicated outside the system are addressed through Sales Managers and Cluster Top- Partner with cluster IQ focal and respective KCM owners in Clusters to ensure Tender Filings accurately reflect the customer agreements- Ensure that the GSC execution quality issues are addressed in a timely fashion with mistake proofing - Share the feedback/views from cluster with the GSC transformation and Execution organization and vice versa
  • Build a very good understanding of all the reports and Dashboard that will help create visibility and drive behavior. Sales Cockpit, Global IE dash board, NEU IE dashboards per cluster, Disputes EVMS, BOM/BOM reports, CCT reports etc
  • Conduct fort nightly calls with cross functions across GSC and FO to discuss short term and midterm issues and solutions
  • Coach and guide the IERCE teams to excel their performance
  • Ensure all the reports and dashboards are published on a regular basis by the IERCE teams
  • Create and drive a communication plan for EUR on IE initiatives in order to keep everyone aligned and informed

Process Manager, End to End Projects Resume Examples & Samples

  • As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions, acting as an internal consultant to make professional recommendations for businessimprovements, facilitating and coaching others on projects and LEAN techniques
  • Directly responsible for delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines,bad debt, etc.)
  • Attendance and mentoring support for performance hubs, completing/monitoring Work Place Audit (WPA) and using Lean Embedding Measure (LEM) scores to understand key areas of strength or areas of opportunities based on demonstrated score
  • Directly responsible for delivering Core Skills training to all team members being supported andsome classroom training in support of the Practitioner and Operational Leadership training
  • Directly responsible for Coaching and Capability build of Managers and Team Members withintheir direct support up to Skilled level of the Practitioner capability framework
  • Direct complex process improvement initiatives affecting multiple functions or businesses
  • Report and communicate the results from process improvement efforts to key stakeholders
  • Build strong relationships to enhance collaboration between the process team and functional staff
  • Manage and motivate process team and functional staff working on projects within a matrix reporting structure.Engage people and develop them through team work and a high level of participation
  • Provide training and mentorship on Lean process improvement methods
  • Utilize process improvement principles and tools to achieve significant improvement results
  • 0 Process Improvement
  • Develop and share best practices among fellow Process Managers and coaches
  • Experience in leading a cross functional team to deliver tangible business benefits
  • Ability to create the vision for and motivate others to change
  • Ability to build, monitor, sustain stakeholder engagement and correct when necessary
  • Requires a BA or BS degree or higherin an engineering, finance, business, or technical discipline from an accredited college or university
  • 5-7 Years Job Related Equivalent Experience
  • Black Belt in Six Sigma, Lean Six Sigma and/ or Continuous Improvement (desirable)
  • Green Belt in Facilitative Leadership/Creative Problem Solving (desirable)

Process Manager Operations Resume Examples & Samples

  • Building a culture of continuous improvement by leading through example and encouraging idea generation through workouts
  • Ensuring adherence to group policy at RBS and that there are no operational/reputation losses
  • Good knowledge of MS Office
  • Strong interpersonal skills as well as attention to detail and the ability to work under pressure
  • Superior project management and multi

Knowledge Management Process Manager Resume Examples & Samples

  • Working with the process owner build and deliver knowledge management strategy and roadmap for continual process improvement
  • Planning and managing support for knowledge management tools and processes at a global scale, with a focus on
  • Process adoption
  • Requirements
  • Metrics & reporting
  • Communications, documentation & training
  • Playing a lead role managing expectations, requirements, timelines, and deliverables for on-boarding teams within our enterprise processes and tools, including supporting those teams throughout the transition
  • Stakeholder management through building and sustaining key partnerships across Technology and in the business to benefit, ultimately, our consumers of knowledge. Influence new groups/users on key benefits of Knowledge; sustain and enhance relationships with current Knowledge users, field and respond to customer and management concerns, requests, issues and inquiries
  • Overseeing actions to obtain feedback from customers on quality of knowledge management activities
  • Working with service owners and other process managers to ensure knowledge operationalization
  • Monitoring and reporting on process performance from a global perspective and ensuring correct reports are available for use
  • Identifying improvement opportunities for continual process improvement in Nike processes, driven by customer needs and leading industry best practices and standards
  • Coordinating interfaces between knowledge management and other processe
  • Ensuring on-going management of technology and identification of new functionality/enhancements
  • Managing access strategy to ensure that users have access to all applicable knowledge and only that knowledge
  • Investigating/analyzing related technologies associated with knowledge management
  • Identifying opportunities for automation of knowledge and finding ways to bring solutions and knowledge to front-line agents more efficiently
  • Motivating, delegating and empowering staff to achieve success in the performance of their tasks and responsibilities
  • While encouraging innovation
  • Training, supervising, assigning projects, and evaluating staff to maintain optimum job performance
  • Bachelor’s Degree in related field and minimum 3 years of relevant business experience required
  • Experience and familiarity with Knowledge Management principles, methodologies and tools
  • ITIL Intermediate Certification and/or experience working with ITIL- based processes
  • Exceptional written, verbal, and interpersonal communication of complex topics to a diverse audience such as management, technical peers, and business stakeholders
  • Proven track record of success in fast-moving organizations with complex technology applications
  • Ability to operate in a transforming, fast-paced, complex, high-visibility environment with multiple, competing priorities
  • Strong skills in building positive customer relationships
  • Strong commitment to customer service and teamwork
  • Demonstrated ability to influence and drive results
  • Strong information-seeking skills and drive to make things happen
  • Ability to work independently and cooperatively in a diverse group
  • Demonstrated skills in problem solving, conflict management, and dealing with ambiguity
  • Ability to think strategically while still being detail-oriented
  • A high level of professionalism and confidentiality
  • Experience with Lean principles and methods
  • Familiarity with business process improvement

Division Process Manager Resume Examples & Samples

  • Identify business requirements in collaboration with governance functions and business units in the CRM Sales / Project Execution process
  • Develop, coordinate and implement process guidelines, programs and leading processes to meet the business strategy, requirements and objectives
  • Consult with accountable management on measures and activities to improve business or operations processes
  • Plan, set up and monitor completion and results of internal quality assurance, and improvement projects
  • Define milestones and targets, and monitors achievements, operational implementation and effectiveness utilizing KPIs
  • Assure the efficiency of processes and process changes
  • Coordinate with other business process areas on business, process and IT requirements
  • Ensure effective cooperation and with both, internal and external stakeholders such as other process managers and subject matter experts
  • Manage process portfolio by verifying applicability, assigning owners, coordinating preparation, update, review and release process
  • Review change requests for the process, facilitate necessary alignment with the interfaces across the organization
  • Coordinate and / or assure the process preparation, review, release, implementation and maintenance according to the Process and Document Development Process

Process Manager Resume Examples & Samples

  • Performance Excellence (PEx)
  • Electric Resource Planning & Project Controls
  • · Directly responsible for delivering up to 2-4 function wide Performance and or E2E Projects per year
  • · Directly responsible for delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines, bad debt, etc.)
  • · Experienced process improvement practitioner with a focus on driving cost and complexity reduction
  • · Execute complex process improvement initiatives affecting multiple functions or businesses
  • · Serve as a dedicated resource working directly with leaders and staff to support process improvement
  • · Report and communicate the results from process improvement efforts to the leadership team
  • · Act as a change agent/coach to instil and sustain changes
  • · Build positive relationships and credibility with the functional process team and local operations teams
  • · Develop an understanding of the operational work being performed and associated processes and garner the respect of field-based employees
  • · Motivate functional process team working on projects within a matrix reporting structure
  • · Engage people and develop them through team work and a high level of participation
  • · Assess change readiness and prepare plan for helping stakeholders through change
  • · Provide training and mentorship on Lean process improvement analysis
  • · Drive high quality results
  • Requires a BA or BS in an engineering, finance, business, or technical discipline from an accredited college or university. Advanced degree preferred
  • 5 years of related experience
  • Experience in an Operations based environment
  • Valid driver's license and acceptable driving record
  • Ability to travel (occasional) is required for this position within the State of Mass, NY and RI

Collections Process Manager Resume Examples & Samples

  • Acts as the review point for collection processes, tracking, and forecasting under the guidance of the Global Head of Credit and Collections
  • Acts as the escalation point for the C&C Aged AR forecast
  • Interfaces with internal and external business partners for aged AR goal setting and forecasting
  • Provides active, global leadership on collections related issues
  • Provides consulting and guidance to the credit team
  • Provides guidance for process improvements and potential policy changes due to unique circumstances and compliance related issues
  • Maintains effective and open lines of communication at all levels within and without C&C, including core operations personnel, (credit analysts, collectors), functional management; consulting; compliance; quality, etc
  • First level university degree with a focus in business or economics; advanced degree strongly preferred
  • Typically 10+ years of experience in C&C function
  • Superior written and verbal communication, negotiation, and resolution skills
  • Superior accounting knowledge
  • Superior problem solving skills
  • Excellent computer skills
  • Superior prioritization skills
  • Superior understanding of risk mitigation tools
  • Superior relationship building skills
  • Superior influence skills
  • Strong leadership skills
  • Deep knowledge of economic and political environment
  • Deep understanding of process and systems (e.g., systems support group, credit)

Claims Process Manager Resume Examples & Samples

  • Bachelor's degree in related area (Business, insurance or related field) or an equivalent combination of education and experience
  • 10+ years Claims experience in handling progressively more complex cases in one or more of the disciplines (i.e., Casualty, Homeowner, Physical Damage, Claims Service)
  • Knowledge of multi-state and federal insurance regulations
  • Comprehensive understanding of automobile repairs, insurance contracts and regulatory process
  • Ability to prioritize work, organize time, and balance multiple projects
  • Ability to supervise employees in a virtual environment
  • Effective inter-personal and negotiating skills and the ability to interact with others in a professional and tactful manner
  • Working knowledge of changes and developments in the insurance industry
  • Effective decision-making skills
  • Solid organizational, analytical and problem-solving skills
  • Ability to work with inside and outside vendors
  • Excellent leadership, strategic mindset, interpersonal, influence management, negotiation, coaching/mentoring, development and team building skills
  • Ability to direct and manage department activities and assess goals for individuals and department
  • Knowledge of claims operations and workflow analysis
  • Ability to recognize process, staffing and resolution improvement opportunities and proactively implement solutions
  • Advanced decision making, organizational, planning and problem solving skills

Itsm Process Manager Resume Examples & Samples

  • Drives the day to day activities to ensure the accuracy and maintenance of the ITSM Process
  • Participates on the appropriate ITSM Process boards and committees
  • Participates in the process Continual Service Improvement efforts
  • 1 ITIL Intermediate
  • Cobit Framework with Foundations Mastery Certification

IT Services Process Manager Resume Examples & Samples

  • Work with IT Leadership and Business Process Owners to establish OLAs/SLAs for services their departments deliver
  • Reporting of metrics related to IT Service Management
  • Creation of Service Requests within the ITSM application suite and facilitate rollout of new services as well as customization of current service offerings
  • Configuration of the ITSM Application UI and workflow
  • Interviewing stakeholders to gather system requirements, develop conceptual designs and the implementation of the design within the ITSM application
  • Write functional requirements, develop test plans and address production issues
  • Manage application testing processes and successful migration to the production environment
  • Assist in the ongoing management of the ServiceNow environment, including platform version upgrades and application releases without business impact
  • Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
  • Bachelor’s degree in computer science or equivalent work experience
  • Three years administering an ITSM solution, implementing and maintaining IT best practices within an IT Organization
  • ServiceNow Admin Certification desired
  • ITIL Foundations and Practitioner Certification
  • ITIL Certification in Service Offerings, Service Strategy, Service Design, Service Transition, Service Operations or Continual Service Improvement desired

Process Manager PMA Resume Examples & Samples

  • Demand and Supply Planning professional
  • Good knowledge of SAP and / or S&OP tools
  • Strong Presentation and enabling skills
  • Passion to learn
  • Team player with an open and transparent communication style
  • Excellent written and oral communication in English
  • BSc degree

Process Manager Resume Examples & Samples

  • Deliver On The Commitment To Customers As Per Agreed timelines, with high quality in a controlled Environment
  • Improve The Process(Es), Effectiveness, To Advance His/her Area Of Functional Expertise And To Ensure That Integrity, Control And Optimal Functionality / Efficiency Is Established, Maintained And Improved For The Assigned Processes And Associated Cost / Quality Metrics
  • In Addition, The Incumbent Will Serve A Critical Role In The Development And Implementation Of The Standardization, Continuous Improvement And Re-Engineering Initiatives That Continue To Support The Organizations’ Momentum In Achieving Goals And Service Levels, Meeting And Exceeding Customer Objectives
  • The Incumbent Will Be Expected To Quickly Gain Detailed Understanding Of Inputs, Processes, Controls, Flows, Metrics, Risks, Sla And Outputs Of The Process Area
  • The Incumbent Shall Support Various Initiatives / Projects For The Area
  • The Incumbent Shall Ensure That All Deadlines Are Continually Met and Adequate Controls Are Maintained Over the Processes Handled By the Team
  • The Incumbent Shall Ensure Compliance with the Prevailing Policies and Procedures besides Contractual and Regulatory Requirements as Applicable
  • The Incumbent Shall Be Required, Among Other Things, To Maintain Close Contact with Customer / Business Partners, Technologies and Other Interface Groups
  • Should Have Good Maturity To Respond Quickly To Crisis Situations Related To The Process, Customers And Unique Employee Issues
  • The Incumbent Shall Support Various Initiatives/Projects for the Area, Primarily Around This Position Reports to SDL
  • The Incumbent should either be A B.Com (or Equivalent) / CA / MBA with Relevant Working Experience
  • Well-Developed Analytical Skills, Ability to Understand the Linkages to Processes
  • Demonstrated Accounting Expertise
  • Ability to Think Innovatively and To Pursue Ideas with Conviction
  • Excellent Team Player With Strong Inter-Personal Skills And Communication Skills – Both Written And Spoken
  • The Incumbent Should Be Assertive, Should Be Able To Influence & Corroborate Without Direct Authority
  • A Self-Starter with Ability to Operate Under Ambiguous Circumstances
  • Must Have Good Communication and Interpersonal Skills and Be Able To Interact With Senior Leadership with Finance, Multiple Employee Levels /Business Partners/Customers Etc
  • Demonstrate Leadership Skills Needed To Create, Develop, Train, Motivate And Communicate With Diverse Work Force
  • Must Have Strong, Proven People Management Skills. Handling Cross Functional, Cross Cultural Teams. The Incumbent Should Have Tenured 18 Months Or More In Current Role In Fc-East As On The Date Of Application Deadline

Process Manager Resume Examples & Samples

  • Performing ongoing reviews of accounts with custom contract terms and identifying any errors; where errors exist, performing computation of any rebates or recoupments required
  • Supporting GMP in its annual internal and external audits
  • Must be a CA /CPA / MBA with 2-3 years of post-qualification experience or a Graduate with 5 years of post-qualification experience with a strong orientation towards process management and analytics

Global Formulation Process Manager Resume Examples & Samples

  • Leads program planning and process updates, and prepares and aligns goals with divisional goals
  • Serves as recognized plant technical lead on R&D projects and directs team on plant processes and requirements
  • Is familiar with financial planning process and contributes to yearly plan and project list definition
  • Is accountable for timely completion of complex and multiple global projects; typically assumes broader divisional roles of responsibility
  • Actively works with multiple functions to transfer technology, science and initially developed products to the manufacturing facilities, utilizing advanced working knowledge of manufacturing
  • Routinely provides analyses and advice to senior management. Will provide technical direction and feedback to others and share knowledge throughout the organization
  • Has a direct contact with outside consultants, key vendors and technical counterparts from other Divisions and companies
  • Has advanced understanding of types of products, formulations, packages, ingredients and process requirements for commercial manufacture in supported facilities and can communicate this knowledge to internal or external teams
  • Has advanced knowledge of the supported manufacturing plants and processes and is a recognized leader in the technical resolution of plant problems or audits
  • Ability to work in a cross-functional environment and interact with all levels of internal and external management
  • Strong interdisciplinary, intercultural influence and networking skills. Effective facilitation/mediation and conflict resolution skills
  • Fluent in English, both written and spoken
  • Ph.D. in a related scientific field with 5-7 years of post-doctoral productive research or operational experience
  • Hands on experience with DevEX, SAP, MES, LIMS and other Abbott Nutrition business applications
  • Direct experience with external vendor management

Process Manager Resume Examples & Samples

  • Execute strategic implementations across multiple functions/departments
  • Develop process improvement opportunities leveraging all available data sources
  • Identify risks and establish contingencies for issues (potential or real) in a well-defined, articulate fashion
  • Lead coordination of cross-functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives
  • Maintain production quality of the assigned processes
  • Manage complex assignments cradle-to-grave against established timelines and budget with little supervision
  • Participate on cross-functional teams representing an assigned functional area
  • Act as subject matter expert for specific functions, programs, and/or processes
  • Own all activities in assigned area including developing and maintaining standard while working on the most complex/sensitive projects
  • Work closely with business partners to gain consensus and drive meaningful change
  • Manage employees/staff as required
  • Bachelor's Degree or equivalent work experience, preferably in systems analysis & design in the Financial Services Industry; experience with Mortgage processes and procedures a significant bonus
  • Minimum 6 years of relevance experience to include familiarity with various methodologies for analysis and design. experience in business process transformation required (BPR, Six Sigma, Lean), preferably in a consultancy type role
  • Previous experience with workflow and process simulation is desirable
  • Demonstrated ability to exercise independent judgment and creative problem solving techniques in a highly challenging business environment
  • Project leadership experience, including proficiency in planning, organizing and managing multiple tasks/priorities
  • Demonstrated success in planning and implementing change management across a matrix organization

Process Manager Resume Examples & Samples

  • Evaluate multiple reports to identify outliers and work with various business partners to address the scenarios as needed
  • Monitor key portfolio pricing trends to identify opportunity areas
  • Evaluate and monitor portfolio pricing strategies and develop recommendations for strategy or technology enhancements
  • Prepare various other analyses related to pricing strategies or policies and present findings and recommendations
  • 5+ years of related experience in financial or related industry with pricing experience preferred
  • Bachelor's degree in a quantitative discipline such as finance, economics, statistics, engineering, or mathematics preferred
  • Working knowledge of pricing strategies
  • Proficiency in navigating through mainframe screens
  • Demonstrated proficiency with Microsoft Office (Excel, PowerPoint)
  • Proficiency in critical thinking and problem solving
  • Ability to manage multiple priorities in a dynamic environment
  • Strong understanding of key business drivers (credit card industry preferred)
  • Ability to develop strong working relationships with cross-functional teams
  • Proficiency in data mining skills such as SAS as SQL
  • Experience with current card data environment
  • Experience in automation tasks

Process Manager Resume Examples & Samples

  • Monitor/audit the MOC (Management of Change) process and effective continued use
  • Be able to lead management and union Gas teams in the area of Process Safety management
  • Present an appropriate professional image and be recognized as an ethical, credible leader in the eyes of US Leadership Team, employees, regulators, interest groups and other stakeholders in the area of process safety

Process Manager Resume Examples & Samples

  • The Person should hold a Graduate Degree with at least 2-3 years of overall experience
  • Self-starter with ability to execute with minimal direction and strong attention to detail
  • Strong Communication Skills, Team Player
  • Experience in Business Continuity or Data Loss prevention is a plus
  • Good hands on experience on MS-Excel, MS-Access & PowerPoint
  • Excellent problem solving skills (issue identification, problem structuring, analysis, development of recommendations)
  • Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
  • Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
  • Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
  • Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management
  • Proven ability to drive results and robust problem solving skills
  • Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across globe
  • Knowledge of Amex business & systems is an advantage Shift Timings. Should have demonstrated people leading qualities in previous roles and must have strong business acumen and hands on capability experience
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
  • Business & Domain Knowledge – Finance: Banking & Credit Cards
  • This position is responsible for supporting the business unit in complying with the Information Security related activities such as Service Continuity, Business T, Enterprise Assess review and Data Loss Prevention program. Key Responsibilities
  • Working with the Plan developers from the business unit across different process areas to ensure Business Continuity plans are up to date and are regularly refreshed and exercised
  • Supporting the annual BIA recertification exercise and ad hoc BIA change requests, making updates in Archer tool
  • Coordinate annual Business-T assertion and support Business T remediation process
  • DLP event management in Symantec, communicating DLP event details to offenders and their leaders
  • Coordinate timely completion of Leader Access and Transfer Access reviews

Process Manager, Critical Programs Resume Examples & Samples

  • Design and implement an integrated portfolio plan across all processes that are aligned to and support functional objectives
  • Implement a robust stakeholder engagement and communication strategy across multiple initiatives and plan to provide clear, consistent and timely communications to key stakeholders within the business function
  • Develop process and project management tools and techniques in order to ensure successful delivery of the business benefits associated with each project
  • Regularly monitor progress of the implementation plan and provide status reports to Process Performance and Process Improvement Managers
  • Develop and deploy change intensity and change measurement tools to measure readiness and capability of key employee groups to accept large-scale change
  • Collaborate with Finance to develop the overall investment plan to support the change plan and ensure it is adhered to
  • Build and mobilize highly motivated, talented and innovative project teams with the necessary resources to ensure successful delivery of change plan projects improvements
  • Develop the prioritization and project commissioning process
  • Bachelor’s degree preferred and 7+ years program portfolio management experience
  • Strong ability to influence and partner with leadership team. Significant knowledge and experience of implementing projects and programs across processes, within a large and complex organisation
  • Solid understanding of the energy sector, policy, procedures, regulatory issues and long term internal/external influences (governmental, regulatory, operations, communities, employee relations, media, agencies)
  • Wide ranging knowledge of relevant project management methods and significant experience managing project teams with cross-function projects for a large, complex organization, enabling teams to operate innovatively, effectively and efficiently
  • Wide ranging knowledge of relevant implementation methods and significant experience leading change within a complex organization, working to engage and align staff across functions to embed and implement sustainable and successful change plans
  • Strong communication and influencing skills to work closely with senior managers and build long term relationships within process team and the wider business
  • Persistence and strategic agility to develop and implement programs, engaging others and driving change through the business
  • Highly organised and flexible, able to balance multiple projects, identify conflicting responsibilities, prioritize work demands and coordinate project teams to ensure timely and valuable outcomes
  • Strong analytical skills, able to quickly identify, analyse and resolve challenging problems whilst anticipating the impact of the solution

Claims Process Manager Resume Examples & Samples

  • Oversees the end to end independent claims management process and acts as the subject matter expert to drive claims quality and various operational key measures
  • Proactively partners with the Contact Center Director of Operations on key account performance. Updates the leadership team with potential issues and determines necessary resolution
  • Analyzes trends and performance data to ensure superior customer satisfaction is delivered to the client
  • Establishes and monitors supervisory team member's performance against established goals and takes appropriate action when necessary. Ensures a safe and fun work environment
  • Executes various reporting and operational management including schedules, associate documentation, coaching, client support and more
  • Motivates, engages and develops leaders who create a high performing environment and makes Safelite the best place you'll ever work

Global OC Process Manager Resume Examples & Samples

  • Collaborate with the NGSC’s, FSCs and O&O providers to deliver operational performance excellence and continuous improvement projects translating into measurable business outcomes
  • Work closely with the Finance Core Performance and Continuous Improvement Head to ensure delivery of performance and continuous improvement strategy
  • Define and implement KPIs and targets to drive high process performance in the organization globally towards best in class, review and drive improvement in country FSC and NGSC performance monitoring the internal and external benchmarking
  • Drive NGSC / FSC performance and alignment to Financial Reporting & Accounting footprint
  • Partner across Financial Reporting & Accounting Operations promoting Global O2C objectives across the Service Centers
  • Provide strategic support and oversight for the O2C tower in the Finance Service Centers globally
  • Lead Global Projects and Global Process Improvements
  • Monitor process and operational KPIs to ensure O2C is effectively delivering against Novartis targets
  • Develop improvement plans with NGSCs /FSCs and outsourcing and offshoring partners
  • Collaborate with FRA Ops Compliance & Controls and Corporate Financial Controls teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible
  • Build and develop talent, and drive a continuous improvement mindset in the organization and develop and execute training in the defined areas of process expertize
  • Support relevant boards, SMEs and FRA ops groups to build strong O2C community, including the Operational Review and Continuous Improvement Board (ORCI)

Global OC Process Manager Resume Examples & Samples

  • Design, communicate and train the NGSC/FSCs on the O2C Finance Core processes
  • Ensure high levels of convergence to finance core processes across the organization
  • Collaborate with internal and external senior management executives to ensure Finance Core process design is comprehensive and best in class
  • Leads the change management activities surrounding the deployment or enhancement of the processes in the portfolio, including: coordinating end user training, sharing executive updates and highlights
  • Collaborate with the NGSC’s, FSCs and O&O providers to deliver operational performance excellence and continuous improvement projects, to improve productivity
  • Partner across FRA Operations (Global, Regional and NGSCs/ FSCs) promoting Global O2C objectives across the Service Centers
  • Collaborates with FRA Ops Compliance & Controls and Corporate Financial Controls teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible
  • Role model a leadership style which is inclusive, proactive, respectful, change agile, innovation/creativity and results driven with a strong customer service focus
  • Support relevant boards, SMEs and FRA ops groups to build strong O2C community
  • Collect Global and xDivisional input on data standards and configurations, facilitating agreement on a standard core data model for O2C related elements
  • Coordinate and conduct workshops with local entities, perform Fit / Gap analysis to O2C Core process, providing guidance and leadership as part of the change management process
  • University Degree in business, MBA desirable
  • Certified Public Accountant/Chartered Accountant and/or comparable qualification
  • Excellent English (written and spoken), any other European language will be a plus
  • Financial background with 5+ years’ experience in finance, auditing and or

IT Process Manager Resume Examples & Samples

  • Engineering Diploma/Degree, with minimum of 9-12 years’ experience in ITIL Process Management, KPI reporting and Knowledge management
  • Certification: ITIL expert(required), PMP(preferred)
  • Drive process initiatives by implementing ITIL processes like change, problem, Incident and major incident management
  • Review IT operations for process compliance, identify and mitigate gaps
  • Drive IT Effectiveness by defining required metrics/KPI’s, measuring & reporting them on a periodic basis
  • Assist Program management in driving key initiatives of ITI (Operations, Projects, Quality & Processes)
  • Drive knowledge management activities for the service
  • Excellent understanding of ITIL framework and implementation
  • Experience in setting up and maintaining quality controls and documentation procedures
  • Advanced Microsoft Excel & PowerPoint skills
  • Familiarity with Microsoft SharePoint & Microsoft Project
  • Basic knowledge/understanding of latest workplace services technology trends
  • Good understanding of knowledge management best practices
  • Good understanding of service management tool (e.g. Remedy, Service Now)
  • Auditing skills, excellent presentation skills, communication skills (written & verbal)
  • Stakeholder management, excellent problem solving skills, exce, thoroughness in work
  • Good skills in writing / maintaining technical Reports
  • Good understanding of cultural expectation management
  • Basic knowledge/understanding in financial management and OLA/SLA management

Capa Process Manager Resume Examples & Samples

  • Contribute to the creation and implementation of a CAPA System vision, strategy, policies, processes and procedures to aid and improve operational performance
  • Align and manage CAPA performance and training efforts on CAPA’s system and RCCA tools
  • Deliver training to varying groups on Quality (root cause) tools to drive business transformation
  • End-to-end ownership across the CAPA cycle from (initiate) to (closure) compliance
  • Develop standardization of reporting requirements based on severity and non-compliance
  • Develop the necessary Quality (root cause) tool box, training modules based on escalation level and ‘verification of effectiveness’ action plans to facilitate the overall improvement in performance of the system and metrics
  • Conduct periodic evaluation and special studies as needed (Improvement/Trends, etc.)
  • Identify and develop reporting on compliance (Past due, actions, etc.)
  • Communicate CAPA best practices and/or Replication / Lessons Learned experience
  • Lead problem solving events and coaching of RCCA to solve an issue
  • Bachelor's degree in a related discipline
  • Lean and/or Six Sigma Black Belt certification with training experience (MUST)
  • Experience with CAPA Program in a regulated industry: Nuclear, Automotive, Aerospace, Medical, etc
  • Experience in developing and training in problem solving tool box skills: 5W-2H, 5-Why, 3L5W, 6M, FMEA, E&CF, Relationship Diagrams, Cause Mapping, etc
  • Training in RCCA (Ability to reach varying knowledge groups/simplify message when needed!)
  • Strong PDCA closed loop problem solving system knowledge and mindset
  • High ability to identify and evaluate systemic system issues
  • Ability to influence positive organizational change effectively
  • Domestic and International travel as required

Project & Process Manager Resume Examples & Samples

  • Drives timely completion of Project Management deliverables and overall quality of the project resulting from the payroll roadmap
  • Identifies new projects by looking for the process and/or system improvements opportunities
  • Creates a solid new project business case and presents to senior management for buy-in
  • Drives the creation of a detailed work plan that identifies the sequence and dependencies of project activities, including the resource plan
  • Daily monitors project tasks execution to ensure timely completion of the deliverables
  • Controls scope, quality, budget and regularly communicates the progress of the project to all stakeholders
  • Coordinates testing plan development and execution
  • Ensures proper communication within the Project Team and Stakeholders
  • First point of contact for cross functional queries to countries
  • Report to Program Manager on project status and potential risks
  • Oversees the system design, requirements and processes in scope with relation to Country specifics
  • Supports MOC (Management of Change) Lead to ensure changes are communicated effectively within respective country
  • Ensures sign off process for each of the project phases
  • Participates in Move To Production
  • Drives a successful hand off to operations and ensures project objectives are achieved. Completes an evaluation to highlight lessons learned
  • At least 3 years of experience in a Project Manager and/or Process Engineer role
  • Payroll background will be a big advantage
  • Experience with process management/improvement methodologies
  • Excellent English language skill, any additional languages will be an asset
  • Management and leadership skills
  • MS Project experience
  • Knowledge of SAP/Time tracking applications will be a plus
  • PMP, Prince, Six sigma certification will be a plus
  • Enthusiastic, motivated, positive, “CAN DO” attitude, results focused
  • Self-motivation and time management skills to meet deadlines/priorities
  • BA or Master degree
  • Works well as a member of cross functional teams
  • Intercultural & international awareness/ experience
  • Ability to adjust to corporate culture

Process Manager Resume Examples & Samples

  • Coach and develop direct reports
  • Deploy standard work within functional area
  • Lead continuous improvement projects
  • Train direct report on Operation Excellence tools
  • Lead problem solving initiatives within functional area
  • Open to all 3 shifts

Risk Administration & Process Manager Resume Examples & Samples

  • Oversee controls and monitor Signature Bank’s CRE underwriting, origination, portfolio management, and risk reporting processes
  • Ensure all loans are booked and approved correctly and according to regulations
  • Provide a “second line of defense” to ensure credit data is accurate and consistent in the Bank’s loan systems
  • Work closely with Credit Management and CRE Business Owners to develop, spearhead and implement ongoing credit policy and process improvements, providing independent judgment to all procedures
  • Develop procedures and controls including Management Information System (MIS) to track, monitor and correct any issues in a timely manner
  • Bachelor’s degree in Finance or business related field required. Master Degree in Finance or business related field a plus
  • Minimum 10 years widespread financial services experience, including Commercial Real Estate experience
  • Strong credit operations experience to include credit approval and/or loan underwriting experience required
  • Loan Review, Audit, or regulatory experience strongly preferred
  • Excellent interpersonal and collaborative skills; high ethical standards with demonstrated integrity, tact, and diplomacy
  • Demonstrated ability to gain and retain the confidence and respect of professionals at various levels
  • Able to prioritize assignments and work in a fast-paced, demanding environment

Process Manager Resume Examples & Samples

  • CA / CPA/ MBA/B.E/MCA with Minimum 5 Years of Relevant Experience. Knowledge Of Amex Systems And Processes Is a Plus
  • Oracle R12 implementation experience and deep understanding of Hyperion products
  • High Proficiency In MS Office (Excel, Word, and Power Point) Is a Requirement
  • Exposure In Project Management Is Preferred Well-Developed Analytical Skills, Ability to Understand End To End Linkages across Processes
  • Understand Business Accounting Processes To Be Able To Link Various Processes And Assess Overall Impacts Transformational Approach to Process Efficiency and Effectiveness
  • Ability to Think Strategically, Innovatively and To Pursue Ideas with Conviction

Process Manager Resume Examples & Samples

  • Participates in execution of the Mortgage Express Sales strategy and rollout
  • Develops approaches and/or processes to accomplish goals of 1)adding new system functionality; 2)making process improvements and 3)launching to new sales teams
  • A key contributor with demonstrated knowledge of Mortgage Express, Mortgage Sales well as broader functional knowledge of the Mortgage Origination process

Process Manager Resume Examples & Samples

  • Individual must have strong knowledge and prior working experience on IBM ICM tool
  • Prior experience on Incentive management process is a must
  • Strong analytical and problem solving mindset
  • Assist system requirements, design and development efforts
  • Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders
  • Perform annual updates of all compensation business rules
  • Ensure the proposed design meets business requirements, enterprise quality standards
  • Work with quality assurance managers to coordinate system and user testing activity
  • Strong communication skills and ability to work with stakeholders across different geographical locations
  • 3-5 years of experience in complex programming with large scale complex business applications, detailed business knowledge around the compensation process and business rules (ramifications of exceptions), Commercial/ B2B experience. Proven ability to align data needs to business strategies
  • Reporting tools (preferably IBM’s ICM) utilization to create/generate/maintain simple/complex reports
  • Strong Query building /writing experience using SQL on database platform (DB2 & SAS experience is desired, other database platforms a plus) and OLAP skills
  • Experience of working in Tableau to create business dashboards. Must have experience uploading and managing large data files and managing file formats etc
  • Data modeling – Demonstrate a strong understanding of the application, data design and their relations to enable them to write reports that support reporting and compensation plans
  • Understand how reporting and compensation plans work in parallel
  • Have deep business knowledge that enables them to create business rules to execute the business strategy for the acquisition channels
  • Good to have XML skills which is customized for proprietary dynamic calculation engine

Process Manager Resume Examples & Samples

  • Extensive experience in process improvement and productivity (preferably with track record in Lean or Six Sigma)
  • Several years experience leading medium to large-scale projects. Relevant certifications are an advantage (IPMA or PMI)
  • Ability to develop and deliver training content for Process Management to other teams across WUIB
  • Experience with ADONIS is required
  • International business management experience strongly recommended
  • High degree of commitment and proactivity
  • Bachelor's Degree or equivalent required
  • Must be multi-lingual, including proficiency in English
  • Some amount of travel (around 30%) is anticipated for this position (will vary based on business needs)

Process Manager Resume Examples & Samples

  • Consult with field/customer to identify best fit reporting solutions that help them be more consultative and drive entrenchment in the T&E & B2B space through consultative analysis & intuitive MI leveraging Amex Data
  • Perform analysis on key customers (“premium servicing”) spend leveraging Amex Data to help maximize spend visibility, identify savings opportunities and recommend solutions to improve payment processes and help demonstrate the value of American Express data
  • Provide analytical support to consulting engagements on Benchmarking, Preferred Supplier Programs, T & E and Purchasing Process, Policy Analysis and Performance Measurement Key Responsibilities
  • Perform analysis on key customers(“premium servicing”) spend leveraging Amex Data to help maximize spend visibility, identify savings opportunities and recommend solutions to improve payment processes and help demonstrate the value of American Express data
  • Prepare customer facing presentations for the field to share with the customer
  • Producing reports/scorecard using multiple Amex data sources (Card, Travel)
  • Producing reports to client’s needs including customized and hierarchy based reports
  • Ability to take direction to drive project deliverables to achieve results within a tight timeframe
  • Successfully engage in multiple initiatives, lead or support ongoing projects and provide consultative expertise focused on win-win solutions
  • Contribute to continuous improvement of Management Information, by expanding on our reporting capabilities through automation, consolidation of metrics / parameters, incorporating intuitive analysis and recommendation or by creating new intuitive MI etc
  • Comfortable operating and contributing to a team oriented environment with strong personal accountability, commitment and integrity with respect to all aspects of the role
  • Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation and improve group’s productivity
  • Provide all the necessary analysis in an accurate and timely manner
  • Work with peers to develop better procedures and client offerings, solve problems and investigate issues
  • Maintain expected productivity/utilization goals
  • Support/work with fellow team member in resolving customer issues

Process Manager, Continuous Improvement Resume Examples & Samples

  • Identify, define and execute Continuous Improvement related opportunities for savings and quality improvement, measuring current process performance, analyzing root causes, and developing targeted process improvement opportunities with business partners
  • Partner with Business Process Owners to gather requirements and evaluate process improvement opportunities and drive business acceptance and ownership of process improvements
  • Use lean tools such as Kaizen, DMAIC, Value Stream Mapping, Current/Future State Visioning, Project Management, etc. to drive measurable, continuous improvements
  • Lead teams in Kaizen and other lean projects to improve processes and outcomes
  • Work with all levels & functions and establish and maintain excellent relationships, and promote a culture of continuous improvement
  • Meet annual cost reduction, quality improvement, lead time or other goals
  • Maintain implementation schedules for assigned projects, progress updates as required, and provide documentation that demonstrates the direct link between CI implementation and process improvements
  • Collaborate with Knowledge Management to ensure processes and knowledge management efforts are aligned and process related articles are current and up to date
  • Work in close partnership with the change and communications team to identify any key change initiatives
  • Manage project timeline to ensure on-time, on-budget successful deployments
  • Bachelor’s Degree in Human Resources, Business Administration, or other related field desirable, but equivalent, demonstrated, relevant experience considered
  • Green Belt Six Sigma Certification required
  • Minimum of 2 years required in a position dedicated to facilitating Lean activities including cross-functional value-stream-based improvement projects
  • 3-5 years’ experience devising and executing on continuous improvement strategies and project management
  • Experience with technology implementations, multi-tasking and stakeholder management
  • Demonstrated knowledge and skill leading and facilitating the full range of Lean thinking and tools
  • Demonstrated ability to successfully consult, facilitate, and negotiate at senior leadership levels
  • Demonstrated ability to consult, facilitate, influence others, manage shifting priorities and collaborate cross-functionally
  • Strong ability to communicate effectively to all levels of the organization and to effectively manage stakeholders by creating positive relationships with all team members through the appropriate management of their expectations and agreed objectives
  • Resourceful; quick learner; experience working in a fast paced, changing environment
  • Ability to “connect the dots” across businesses
  • Understanding and experience in process improvement, evaluating success, and HR operations
  • Innovative mindset and awareness of service excellence in order to propose new and creative solutions for continuous improvement
  • Ability to build relationships with internal HR stakeholders and external vendors to drive change
  • Ability to prioritize problems in terms of strategic and possible impacts
  • Personal Attributes

Business Services Process Manager Resume Examples & Samples

  • Bachelor’s Degree in Business, Human Resources or a related field
  • Proficiency in business consulting and/or operational leadership experience
  • Master’s Degree on Business Administration

Intake Process Manager Resume Examples & Samples

  • Bachelor’s Degree in Business, Finance, Computer Science, or equivalent combination of education and experience
  • Prior process management or project management experience
  • Comprehensive knowledge of Microsoft applications, including Word, Excel, PPT
  • Demonstrated experience coordinating efforts across multiple teams
  • Demonstrated experience with Agile Methodologies
  • Understands Systems Development Life Cycle - SDLC
  • Ability to manage multiple tasks and deadlines with attention to detail
  • Strong verbal and written communication, meeting facilitation, negotiation, and problem solving skills
  • Solid coordination, change management, and documentation skills
  • Ability to work with project stakeholders and remote teams at all levels in the organization in a collaborative, team environment
  • Experience working in a reporting or data environment
  • Master’s Degree in Business Administration or a related field

Process Manager Resume Examples & Samples

  • Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals
  • Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
  • Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (3.) Attendance/Login Hours/Unsechduled Leave (4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (5.) Manage the budget and schedule for the projects assigned ,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
  • 7-9 Years

Policy & Process Manager Resume Examples & Samples

  • Ensure all required configuration and customisation of external operating and control platforms is completed in line with project timescales
  • To write and undertake business user testing and end user testing processes suitable for an IF environment to ensure that robust business testing is completed that will not compromise the project timescales
  • Act as business interface to IT and IF Global team ensure that all Invoice Finance specific requirements are identified and acted upon to ensure cross system compatibility that meets our requirements both in the short term delivery of the project plus the long term role out of IF products to the market
  • To work with the IF leadership team to ensure all relevant business reports are produced to enable monitoring of business flow and portfolio risk
  • Act as key training provider in respect of training users of all IT platforms within IF ensuring relevant knowledge is transferred to enable job users to undertake their roles
  • To write system related process documents and supporting business documents to ensure robust and consistent usage of all operating systems across the IF business is maintained so as to enable the business to achieve its growth targets but ensure Bad Debt provision is within budget levels
  • Engender a positive and professional working environment that encourages quality staff from within the business to join the team
  • To assist in any projects as requested to ensure that Credit & Risk requirements of such projects are met
  • To remain up to date with industry specific developments and issues and aware of current risk policies and practice
  • To assist the IF leadership team with the development of strategy and policy
  • To adhere to internal policies and procedures

Finance Process Manager Resume Examples & Samples

  • Ideally a Qualified Accountant
  • Financial and Retail systems experience, ideally Dynamics AX and Oracle Retail
  • Experience of working in the Finance domain is essential, as the candidate needs to have a strong grasp of finance concepts and terminology from the outset
  • Good understanding of logistics, supply chain, B&M, Finance and Procurement
  • Experience of modelling and communicating business process and solution design to varying audiences (including business stakeholders and IT delivery teams)
  • Experience driving Continuous Improvement and managing deliverables within a cross functional team
  • Experience of working as a Business Analyst or SME in an Retail environment
  • Strong process re-engineering, process mapping and documentation skills
  • Gathering and documenting high quality business requirements (including both functional and non-functional). This includes interacting with business stakeholders through workshops, interviews, meetings and written communication
  • Advanced problem solving skills
  • Strong oral and written communication skills, including ability to listen and understand business needs
  • Organisational skills – ability to prioritise and work to deadlines
  • Well-developed influencing and decision making skills, showing clear leadership when it comes to driving out the definition of a problem and its solution

Risk Adjustment Process Manager Resume Examples & Samples

  • Primary support resource for the CDQI VP of Risk Adjustment to ensure consistent support and value to the CDQI COE Risk Adjustment Team
  • Secondary contact for CDQI organization leadership and staff
  • Ownership and Management of CDQI deliverables as it relates to Risk Adjustment Initiatives – specifically
  • 5+ years of combined within managed care / health insurance industry / consulting experience in practice management, network management and / or program development
  • 2+ years of experience in Medicare advantage and / or Medicaid and / or ACA, ACO
  • 2+ years of risk adjustment experience with expertise in one or more lines of business and / or risk adjustment functional areas: Retrospective Chart Review and / or Prospective in year documentation programs and / or In – Home assessment and / or Provider education and / or member engagement
  • Previous experience in successfully delivering on Operational projects in a matrix environment
  • Ability to work independently and in a team environment to deliver on initiatives
  • Ability to manage to timelines and escalate issues as appropriate
  • Good organization and comprehension capabilities
  • Up to 25% travel

Bankwide Operational Process Manager Resume Examples & Samples

  • Bachelor’s or Master’s degree
  • Track record of proven process management within the Banking Industry
  • LEAN certified, and/or Six Sigma certified
  • Proven experience in process re-engineering that resulted in reduced expenses and/or improvements to the customer experience
  • Exposure to Enterprise Content Management technology and terminology
  • OnBase experience preferred
  • Working knowledge and experience using and applying process improvement best practices/techniques
  • Ability to effectively facilitate the implementation of new processes/procedures, manage projects, gather data, organize ideas, formulate recommendations and implement solutions