Quality Process Manager Resume Samples

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SK
S King
Sofia
King
13180 Baumbach Glens
Chicago
IL
13180 Baumbach Glens
Chicago
IL
Experience Experience
05/2016 – present
Houston, TX
Quality & Lean Process Manager
Quality & Lean Process Manager
05/2016 – present
Houston, TX
Quality & Lean Process Manager
05/2016 – present
  • Reviewing and facilitating improvements to the management system through application of LEAN principles
  • Maintaining and developing the ETS quality management system, and quality procedures
  • Developing relationships and joint improvement initiatives with clients and suppliers
  • Providing monthly report of status of quality management systems for the business
  • Providing support and advice on quality systems for tenders, projects and design
  • Facilitating external audits on ETS’ management system
  • Prioritising opportunities and implementing initiatives to deliver maximum improvement
10/2009 – 04/2016
New York, NY
Quality & Process Manager
Quality & Process Manager
10/2009 – 04/2016
New York, NY
Quality & Process Manager
10/2009 – 04/2016
  • Analyze KPI and performance statistics and therefore identify areas for improvement
  • Analyze TMC internal procedures and areas for improvement
  • Advise internal customers on process changes and its impact that will help to improve quality of operations
  • Develop and maintain Standard Operating Protocols and other process documentation
  • Analyze volume information and identify opportunities to optimize through consolidation, changes in routing, transport mode etc
  • Lead 4 Q projects and kaizen activities within TMC
  • Quickly adapt and manage competing priorities, challenging timelines and new technologies
11/2006 – 08/2009
Detroit, MI
Quality Process Manager
Quality Process Manager
11/2006 – 08/2009
Detroit, MI
Quality Process Manager
11/2006 – 08/2009
  • Lead, coach, manage and mentor team members
  • Provide status reporting to Value Stream Owner and Polaris Program Leadership stakeholders on a regular basis
  • Mentor and train business stakeholders in key Business Process Management concepts
  • Process design, monitor and managing effectiveness
  • Partner with Polaris team to ensure future state business process models are aligned to business capabilities and overall strategic goals
  • Facilitate process change utilizing lean concepts
  • Serve in a trusted advisor role to business process owners
Education Education
Bachelor’s Degree in Related Field
Georgetown University
Bachelor’s Degree in Related Field
Create a Resume
1

Quality Process Manager Resume Examples & Samples

  • Process design, monitor and managing effectiveness
  • Facilitate process change utilizing lean concepts
  • Partner with Polaris team to ensure future state business process models are aligned to business capabilities and overall strategic goals
  • Serve in a trusted advisor role to business process owners
  • Mentor and train business stakeholders in key Business Process Management concepts
  • Provide status reporting to Value Stream Owner and Polaris Program Leadership stakeholders on a regular basis
  • Lead, coach, manage and mentor team members
  • Quickly adapt and manage competing priorities, challenging timelines and new technologies
  • Bachelor's Degree in Business, Healthcare or related field
  • 4+ years of previous management experience; including direct experience leading, managing and / or mentoring teams
  • 2+ years of experience with Compliance and / or Regulatory Adherence processes
  • 2+ years of experience delivering programs on scope, on time, on budget, on quality and on benefit
  • 2+ years of proven success in collaboration, partnering for a win - win solution in a large matrix organization
  • Masters or advance degree in related field
  • Six Sigma or Lean process experience
  • PMP certification - Bachelor's Degree (or higher) In Business, Healthcare or related field
  • Experience working with diverse teams of business users in customer organizations on definitions and implementation of business process changes
  • Ability to learn complex material quickly, allocate time efficiently; handle multiple projects and deliverables and concurrently manage competing priorities
  • Change and conflict management skills, ability to influence and negotiate with others to meet project deadlines
  • Ability to work with enthusiasm in a challenging fast paced environment
2

Quality & Process Manager Resume Examples & Samples

  • Analyze KPI and performance statistics and therefore identify areas for improvement
  • Lead 4 Q projects and kaizen activities within TMC
  • Analyze volume information and identify opportunities to optimize through consolidation, changes in routing, transport mode etc
  • Advise internal customers on process changes and its impact that will help to improve quality of operations
  • Analyze TMC internal procedures and areas for improvement
  • Develop and maintain Standard Operating Protocols and other process documentation
3

Ib Quality Process Manager Cs Resume Examples & Samples

  • 50%- Responsible for in-depth analysis of quality metrics and results by determining the impact of the quality results to customer satisfaction, as well as relate the results to key business metrics
  • 10%- Analyze reports to determine compliance/non-compliance and coordinate corrective action and monitoring activities
  • 20%- Ensuring and analyzing optimal process execution across the multiple Customer Service Call centers. Analyze Key Performance Indicators (KPI) for all call centers and recommend best practices
  • 20%- Leverage baseline process mapping. Improve process consistency, which will drive improved productivity in the call centers and improve the customer experience
4

Quality & Lean Process Manager Resume Examples & Samples

  • Ensuring the management system is compliant with legislation, client and BB requirements, incorporating changes as necessary
  • Reviewing and facilitating improvements to the management system through application of LEAN principles
  • Facilitating external audits on ETS’ management system
  • Ensuring identified non-compliances are recorded and satisfactorily closed
  • Developing relationships and joint improvement initiatives with clients and suppliers
  • Maintaining and developing the ETS quality management system, and quality procedures
  • Prioritising opportunities and implementing initiatives to deliver maximum improvement
  • Providing support and advice on quality systems for tenders, projects and design
  • Carrying out quality audits in accordance with the integrated audit plan
  • Carrying out quality audits at suppliers and sub-contractors as necessary
  • Supporting projects with purchased product verification as necessary
  • Co-ordinating audits by external bodies as necessary
  • Providing monthly report of status of quality management systems for the business
  • Identifying wins and delivering opportunities to supply process
  • Degree/HND level engineering qualification (mechanical, civil, electrical or electronic)
  • Qualified lead auditor experience
  • Knowledge and understanding of engineering, construction, rail industry
  • Knowledge and experience of ISO9001, ISO14001, ISO18001
  • Experience in quality assurance
  • Experience in construction and/or rail
  • Experience in practical delivery of LEAN concepts within the construction/rail industry
  • Procedure & report writing skills
  • Risk assessment experience
  • Advanced IT (MS Office) skills
  • Knowledge of industry standards and applicable legislation
  • PTS certification
5

Quality Process Manager Resume Examples & Samples

  • Accepts learning as a way of life
  • Demonstrates the ability to participate in a learning environment
  • Seeks learning opportunities
  • Is self-driven