Operations Process Manager Job Description
Operations process manager
provides regular reporting and analysis of business performance using business financials and product sales using financial or order management tools.
Operations Process Manager Duties & Responsibilities
To write an effective operations process manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations process manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Design and document current and future state processes
Help construct and manage process pilots within the brands
Execution oversight/mitigation of risks, issue resolution, contingency planning, and status reporting
Manage all phases of email project/process management including idea generation and analysis, feasibility, definition, planning, prioritization, implementation and close out of IT and Non IT related deliverables
Monitor operational performance, lead, coach and manage team and supplier performance
Partner with internal clients and provide superior customer experience and innovative options to deliver customer centric solutions
Communicate with customers and stakeholders
Manage to metric goals and communicate success
Resolve issues in a timely manner, implementing corrective actions to prevent recurrence
Work with cross-functional teams and influence others to work towards common goal
Operations Process Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Process Manager
List any licenses or certifications required by the position: PMI, PMP, MBA, ITIL, CIA, CA, SOC1, APICS, DMAIC, BPM
Education for Operations Process Manager
Typically a job would require a certain level of education.
Employers hiring for the operations process manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Finance, MBA, Management, Education, Accounting, Computer Science, Technical, Business/Management
Skills for Operations Process Manager
Desired skills for operations process manager include:
Batch streams
Basic business sales and marketing practices
Basic supply chain processes and practices
Benefit trees and cost analysis
Developing and managing shared service processes to deliver leading class service is an asset
Developing and measuring of business-related metrics
Rubber/plastic products is beneficial
Using advanced Microsoft office and Business Improvement tools like MS BI / Tableau / Sisense
Using analytical tools like flow charts
Bank policy
Desired experience for operations process manager includes:
Change management as team continually adjusts to new technologies and processes
Manage team of up to 6 people
Strong technical understanding of the NOC, TOC, IT, Residential, and Field Engineering groups
Possess in depth understanding of broadband and IP networking, and associated systems
Previous experience in process definition, support model development, and eTOM/ITIL service models
Understanding of HSD, Voice, Commercial Fiber Services, Business Class products, Digital video, VOD, Intelligent Home, Wifi, and TWC_TV
Operations Process Manager Examples
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Operations Process Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of operations process manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations process manager
- Promote an environment of employee engagement in the workplace
- Determine departmental training strategies and documentation requirements
- Coordinate with the HO Technology Transfer Strategy, and EM Lead, the project strategy including technical transfer costs/benefit analysis for coarse screen decisions
- Partner with internal/external manufacturing sites to establish and align on project scope, deliverables, roles and responsibilities, and timeline
- Determine resource strategy and allocation to project and base business support
- Review/Approve reports and confirms that conclusions are based on sound scientific rationale for documentation included, but not limited to, the Process Performance Qualification and cleaning development and validation processes
- Write or approve Standards, SOP’s, work instructions, and memos based on areas of expertise
- Review Regulatory documents and provide input as required for regulatory submissions
- Partners intra and inter departmentally to improve processes and best practices
- Write yearly goals and objectives based on Company OGSM’s
Qualifications for operations process manager
- Wholesale Banking Operations could involve line roles in different teams ranging from middle office and operations covering settlements, confirmations, trade support and controls but would now want to transition into a Project/ Change management role
- Consulting experiences could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry setting
- Must have a minimum of 5+ years of increasingly complex experience in process design and evaluation
- Prior experience in CSG Billing Systems highly desirable
- Prior experience in the Telecommunications industry strongly preferred
- Explore new warehouse and fulfillment technology
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Operations Process Manager Job Description
Job Description Example
Our innovative and growing company is looking for an operations process manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations process manager
- 15% - Manages the distribution network analysis, to include supply chain modeling and design
- 15% - Implement strategic initiatives and tactical plans
- Accountable for highly regulated end-to-end business operations including a direct mail member of communication
- Manage a team of professional employees that perform business operations
- Document and enhance existing processes using SLQ2CQ methodologies
- Collaborate with broader team members and Business Owners to identify process optimization and improvement opportunities
- Identify and implement continuous improvement projects for our existing business processes
- Investigate operational breakdowns to determine root cause and identify potential process improvement projects
- Reduce the risk of operational breakdowns
- Represent department in reviewing NPA (New Product Approval) and ORR (Outsourcing Risk Review) with agenda related to the department
Qualifications for operations process manager
- Develop business case models for justification of operational modifications, process improvements, and implementation of new technology
- Aid in warehouse layout and design
- Work closely with Algorithms and Engineering to assist in road-map development
- Be the point person for operational metrics
- BS/BA or equivalent experience, preferably in Business, Operations discipline
- 6+ years of experience in proposal development, technical communications
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Operations Process Manager Job Description
Job Description Example
Our growing company is looking to fill the role of operations process manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations process manager
- Manages and oversees processes of the assigned unit
- Assists in the development of cost centers’ annual budget
- Review current processes, analyzing and completing deep dives on their effectiveness
- Plan and co-ordinate the development needed to effect Pick Up Operations working closely with both Product teams and Software teams by aligning dependencies and deliver at stipulated deadlines
- Lead periodical audits and reviews of processes ensuring intended operational effect are in place
- Develop the Pick Up network by identifying new opportunities for cost reduction or experience improvements and implementation of same
- Lead an engaged and motivated team of 10-15 members
- Manage the team to deliver against key performance metrics to ensure performance levels are maintained
- Drive issue resolution/risk mitigation activities
- Analyze, identify, and correct data issues related to the lending production pod processes
Qualifications for operations process manager
- At least 2 years experience in leading customer facing processes
- 2 years redesigning servicingprocesses/experiences
- At least 1 year experience in leading customer facing processes
- 5+ years of progressive management responsibility with demonstrated results in production and process-manufacturing engineering and quality assurance
- Bachelor in Industrial or Mechanical Engineering or similar
- Lean Manufacturing / Lean Tools usage and deployment experience in high volume manufacturing industries
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Operations Process Manager Job Description
Job Description Example
Our innovative and growing company is hiring for an operations process manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations process manager
- May or may not manage other associate
- Apply a core process management and operational excellence methodologies (Lean /6 Sigma) and standard set of tools and templates to develop and implement processes solutions
- Ensuring the management of tasks is being executed by branch level mgt
- Serves as a leader of change management, identifying key opportunities and gaps in core business processes and systems
- Using quality improvement methodologies, leads and influences project teams to enhance business processes, operational and functional performance across the company
- Drives the development and implementation of cost improvement plans consistent with and in support of the strategic plan
- Analyzes and interprets complex business data and establishes improvements to drive organizational efficiencies and improved business results
- Implements best practices and acts as a strategic advisor to drive continuous system and process improvement
- Coaches and mentors leaders of other functional areas to provide change management and continuous improvement expertise
- Ensures projects are optimally staffed to effectively achieve milestones
Qualifications for operations process manager
- Knowledge on usage and deployment of preventive and predictive maintenance programs
- Facilitates the execution of Operational excellence strategy through local management and support teams
- Develops and/or influences new ideas/approaches
- Ensures that effective controls are developed and maintained across the organization
- Responsible for managing a diverse team of high-performing professionals
- Manage program/project portfolios and cross-functional transformation initiatives
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Operations Process Manager Job Description
Job Description Example
Our company is looking to fill the role of operations process manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations process manager
- Makes systems and reporting recommendations to support internal processes, including CRM utilization
- Provide analytics on sales performance, sales productivity and sales staffing to goal
- Creates and modifies sales operations tools that drive business decisions and sales alignment
- Designs and deploys sales SPIFFs and rationalizes gains vs costs
- Owns the quota setting process and exceptions for the Fire domain
- Manage Sales Support Specialists and Sales Coordinator
- Develop expert knowledge on sales compensation plans for reps and managers
- Manage portfolio of run-the-business and project work within the Global Operations Process and Data team
- Manage details of large initiatives that require a formal project plan and project deliverables
- Initiate projects effectively, including kickoffs and requirements gathering
Qualifications for operations process manager
- Proven track record of project delivery within a global environment
- Broad supply chain management exposure with a particular focus on operational management of a channel route to market (Reseller Operations)
- Excellent communications skills both in person and virtual (presentations, meetings, email)
- Excellent structure and organization skills - ability to coordinate multiple teams, in multiple timezones and identify potential gaps, overlaps, risks, mis-understanding
- Ability to complete Business Analysis tasks in a structured fashion - brainstorming, process mapping, root cause analysis
- Familiarity with IT systems, and how IT systems contribute to an end to end business process