Mgr, Inside Sales Resume Samples

4.7 (58 votes) for Mgr, Inside Sales Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the mgr, inside sales job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
ZH
Z Howell
Zack
Howell
489 Predovic Stravenue
Boston
MA
+1 (555) 915 3194
489 Predovic Stravenue
Boston
MA
Phone
p +1 (555) 915 3194
Experience Experience
10/2016 present
San Francisco, CA
Mgr, Inside Sales, NA GPO HC
San Francisco, CA
Mgr, Inside Sales, NA GPO HC
10/2016 present
San Francisco, CA
Mgr, Inside Sales, NA GPO HC
10/2016 present
  • Time Management – Organize and prioritize workload in order to provide maximum support to team members
  • Identify and develop future leaders through the use of Performance Excellence and succession planning
  • Creative – Develop new ideas to support continuous improvement of the inside sales team
  • Collaborate with internal partners such as contact centers, marketing, offer development and sales support to drive revenue and remove barriers for their teams
  • Observe, assess and coach to the execution of the driver metrics, value proposition and medium customer offers
  • Strong focus on territory planning including making recommendations to move customers to a different coverage model or seller
  • Attract, hire, train and develop top inside sales talent for assigned customer base and ensure the inside sellers are demonstrating our value proposition to medium customers
01/2013 07/2016
Philadelphia, PA
Account Mgr, Inside Sales
Philadelphia, PA
Account Mgr, Inside Sales
01/2013 07/2016
Philadelphia, PA
Account Mgr, Inside Sales
01/2013 07/2016
  • Provide management to a unit by establishing goals and objectives, assigning tasks and reviewing work at frequent levels
  • Good at developing and coaching direct reports to continuously improve their individual performance
  • Develops account relationships with multiple decision makers including senior management levels with the largest of customers/partners accounts
  • Collaborates with manager to develop territory plan to identify key target markets and plans sales campaigns to drive demand to a dedicated partner
  • Focus on solutions that significantly impact customer key business metrics, provide strategic insight to our customers and manage long and complex sales cycles
  • Close working relationships with Sales, Services, Marketing and Channel Management
  • Attain targeted sales goals and performance through the effective management of the daily operations of the sales force
04/2010 11/2012
Chicago, IL
Mgr, Inside Sales
Chicago, IL
Mgr, Inside Sales
04/2010 11/2012
Chicago, IL
Mgr, Inside Sales
04/2010 11/2012
  • Troubleshooting customer issues, handling escalated customer calls and daily team administrative functions
  • Training of new employees and facilitate improvement of all team members
  • Provide Subject Matter expertise for assigned projects to enhance sales objectives
  • Monitor daily and weekly Key Performance Indicators for their individual contributors and their team as a whole with a primary emphasis on daily activities via phone calls and emails, daily First Meetings Scheduled, and weekly First Meetings Complete and RFP’s submitted
  • Reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction and assigns duties. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction
  • Performs outside sales activities to discuss business opportunities and entertain customers in local and assigned markets; participates in tradeshows and industry and customer events
  • Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending back orders
Education Education
Bachelor’s Degree in Responsiveness
Bachelor’s Degree in Responsiveness
University of California, San Diego
Bachelor’s Degree in Responsiveness
Skills Skills
  • Ability to articulate complex medical terms and transfer knowledge to others, (i.e. customers, healthcare professionals, and sales representatives)
  • Strong knowledge and understanding of both state and federal employment laws
  • Excellent presentation and facilitation skills
  • Proficient in Window based applications (Word, Excel, Access etc.)
  • Advanced knowledge of Excel
  • Demonstrated ability to meet or beat sales forecast consistently
  • Ability to handle interpersonal issues within their staff group and diffuse conflict
  • Ability to keep the inside sales team on tract for establishing all sales goals and objectives
  • Achievement-oriented and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders
  • Excellent verbal and written communication skills
Create a Resume in Minutes

4 Mgr, Inside Sales resume templates

1

Mgr Inside Sales Resume Examples & Samples

  • Develops a strategic sales and marketing plan for assigned region based on upcoming adoption information for the school year, trends in state, needs of the customer and past years regional performance to meet assigned quota. Collaboration with Field Sales Leadership, Inside Sales Campaign Team and all support resources to leverage expertise and coordinate plans for effective resource allocation and streamlined implementation. Adjust plans as needed
  • Recruiting, training and employee development. Ongoing recruiting to insure well qualified pool of applications. Develop training plans for inside sales team. Coach inside Account Executives to meet performance metrics and sales goals
  • Manage and stay within district budgets. Approves Account Executive’s expense reports, overtime and per diem budget
  • This position requires a Bachelor’s Degree (Master’s desirable)
  • 5 years sales experience with a proven track record in meeting quota
  • 3 years management experience preferred
  • Educational sales experience, knowledge of K12 intervention programs and previous K12 classroom teaching experience preferred
2

Mgr-inside Sales Resume Examples & Samples

  • Managing assigned steps in the sales process
  • Identifying potential new customers
  • Identifying retention and penetration opportunities in existing accounts
  • Driving revenue and cross selling opportunities
  • Leveraging partner/channel at the appropriate stages of the sales process
  • Depth of product knowledge as to product capabilities and applications
  • You will lead and manage between 10 - 12 individual contributors in Dublin
  • You will be responsible for the full suite of products and drive execution within your team
  • Hiring top talent
  • Performance management to hit team and individual targets
  • Coaching for excellence
  • People & talent Development
  • Finding new and innovative ways to exceed on business goals
  • Account Management Sales skills utilizing Solution Selling techniques
  • Identifying and assessing potential sales opportunities
  • Matching product and service solutions to customers' needs
  • Effectively identifying buyers and influences
  • Effective Relationship Skills-Effective Negotiation Skills
  • Effective coaching/mentoring Skills
  • Developing excellent relationships with business partners
3

Senior Mgr Inside Sales of Renewals Resume Examples & Samples

  • Create strategy and oversee daily execution of a team of the Americas Renewal team
  • Achieve or exceed monthly, quarterly and annual renewal targets and provide senior management with an accurate forecast and risk analysis of all assigned accounts with in the team
  • Provide hands-on coaching to illustrate and prove best practices
  • Provide strong goal-oriented leadership and participate in recruiting, mentoring, discipline and training activities
  • Manage competing priorities in a high volume transaction environment
  • Work with internal resources (Sales, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies for renewals
  • Identify customer requirements, up-sell and cross-sell opportunities, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal rates
  • Provide direction and management to team members to ensure employee engagement, satisfaction and success
  • Establishes operational objectives and work plans, and delegates assignments to subordinates
  • Help develop and educate renewal best practices across the team
  • Closely monitor at risk accounts, work with Customer Success, Support, Sales, Channel and Services leadership to resolve customer issues and help remove barriers for the team
  • Address all renewal related escalations for No. America and key point of contact for key accts
  • 7 Years of Experience
  • Bachelor’s Degree / ore equivalent experience
  • 3 years of experience managing/supervising others
  • 5 years of renewals experience
  • Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship
  • Strong skill set in all aspects of management role, including sales, account management, channel management, forecasting, performance to quota, mentoring staff, leading, directing, assigning work and holding staff accountable
  • Be a champion for creating team spirt & culture
  • Foster an upbeat and positive work environment
4

Mgr, Inside Sales Resume Examples & Samples

  • Oversee a regional team of Inside Sales Account Managers
  • Assign quota goals to individual team members
  • Troubleshoot problems/questions regarding internal policies before escalation to senior management
  • Training of new employees and facilitate improvement of all team members
  • Drive strategy to increase pipeline and business practices
  • Drive strategy to drive opportunities further in the sales cycle, up to and including closure
  • Motivate team members to perform at the highest level
  • Manage team time and effectiveness
  • Analyze sales orders for policy compliance
  • Responsible for Hiring and Terminations
  • Review work of Inside Sales Account Managers to determine areas of improvement and identify new best practices
  • Focal Point for Customer, Partner, Channel Team and Product Sales Escalations
  • Interact with other managers and departments as necessary
  • Some interaction with Senior Management
  • Represent Global Service Sales in interdepartmental meetings
  • Provide Subject Matter expertise for assigned projects to enhance sales objectives
  • Metrics: Responsible for gathering and accurately forecasting teams weekly and quarterly results
  • P&L experience required
  • Experience with SalesForce.com required
  • Advanced people management skills required
  • Experience in the technology industry required
  • Excellent communications skills including the ability to listen to customer’s needs, comprehend complex matters, articulate issues in a clear and concise manner, and present findings and recommendations in both oral and written presentations to all levels of the organization
  • Highly effective organizational and communication skills
  • Experience with a multi-tiered channel sales environment
  • Proven ability to work effectively with cross-functional teams
  • Outstanding relationship building skills with a high degree of responsiveness and integrity
  • Experience accurately forecasting and setting revenue targets
  • Experience with outsource vendor management preferred
  • BS/BA Degree preferred or equivalent work experience
  • 1+ years of sales experience managing a high performing contract renewals sales team preferred
  • Minimum 3+ years' experience in renewals sales in the technology industry
  • Demonstrated ability to meet or beat sales forecast consistently
5

Account Mgr, Inside Sales Resume Examples & Samples

  • Duties include driving specific renewals for annual maintenance through outbound calling and prospecting
  • Responsible for handling customer maintenance renewal sales inquiries with the goal of maintaining or upgrading existing customers' products and services
  • Advises customer of expiring support or maintenance contracts, pricing, new service offerings, etc
  • Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers
  • Strong team player, able to work effectively with colleagues to maximise revenue potential within region
  • Must have a strong customer focus and have a customer first attitude
  • A passion for selling and achieving targets
  • Experience in a phone based Inside Sales position with a focus on the APJ Market will be desirable
  • A self-starter, energetic, enthusiastic and highly motivated
  • Experience in using Microsoft Office suite of applications
  • The ability to complete assigned tasks independently with a high degree of accuracy
  • Must have strong communications skills verbally and written
  • A minimum of 12 months experience in a similar Inside Sales role is required
  • Understanding of the IT Security market
  • Understanding of IT Networking fundamentals
  • Experience in using SAP and Salesforce
6

Account Mgr, Inside Sales Resume Examples & Samples

  • At least 5 years working experience
  • At least 2 years team management or project management experience
  • Capability to drive collaboration team or channel partners
  • Basic producting knowledge
  • Inside sales pexperience preferred
  • Basic channel sales skill preferred
7

Account Mgr, Inside Sales Resume Examples & Samples

  • Educated to Degree level or equivalent
  • Demonstrable account and channel management experience
  • Experience in a cross-functional team or multi-cultural environment
8

Account Mgr, Inside Sales Resume Examples & Samples

  • Responsible to drive inbound and outbound calls
  • Focus on maintaining and expanding business relationships/market share with existing and new customers via channels partners
  • Works persistently to gain new accounts and/or identify opportunities via Channels partners
  • 4+ years of relevant experience in account sales. College degree or above
9

Mgr, Inside Sales Resume Examples & Samples

  • Build and execute coaching plans that focus on: people, process & activity (drives focus, results through others, delivers according to timelines, effective in fast paced environment)
  • Identify and develop future leaders through the use of Performance Excellence and succession planning
  • Collaborate with internal partners such as contact centers, marketing, offer development and sales support to drive revenue and remove barriers for their teams
  • Strong focus on territory planning including making recommendations to move customers to a different coverage model or seller
  • Critical Thinking – Can take data, reports, etc and determine trends and outliers and apply that knowledge to accelerate or improve performance. Has ability to dive into root cause to apply the appropriate solution or decision
  • Visible – Is physically present in the workflow. Available to deliver “one minute” coaching, reward and recognition and answering questions in a way that develops independence
  • Inspirational Leader – Energetic, positive attitude, competitive, leads by example, wants to win and knows how to motivate individuals and the team
  • High School Diploma or GED required
  • Sales incentive will be driven by team achieving or exceeding activity metrics and customer revenue goal
  • Travel is minimal for this role and estimated less than 10%
10

Account Mgr, Inside Sales Resume Examples & Samples

  • Act as POC for any Authorized Reseller for assigned base from our inside teams and the Distributor Sales teams
  • Execute assigned account plays and opportunities from Call Centre including SFDC update, Win/Lost
  • Pipeline management of Assigned base (SFDC) - Ensure clean pipeline loaded in SFDC both for BtB opportunities as SnS deals
  • Ensure quote creating for BtB business by distribution
  • Activate demand for the current inventory at distributors based on ageing and competitive situation
  • Management of operational issues not covered by CC or Sales Ops
  • Manage flow of information thru distribution stakeholders on delivery times & manage DOA’s &MWD’s on a daily basis
  • Provide ongoing feedback to Distribution & Merchandising teams on competitiveness of the product Line-Up – facilitate ongoing detailed feedback from Distributor to Dell
  • Authorized Reseller Channel Partners KPI’s
  • Key Deliverables
11

Account Mgr, Inside Sales Resume Examples & Samples

  • Develop robust account plans and pipelines to achieve business targets and grow Dell’s market share
  • Where applicable identify the optimal relationship with our Channel partners to fulfil customer needs, utilising the relative expertise of all parties
  • Make decisions based on appropriate analysis of information and data
  • Preparation of commercial and technical offers for customers in cooperation with outside sales and technical experts
  • Experience in selling client solutions, services and in some cases enterprise solutions
  • Excellent phone and communication skills
  • Innate and overwhelming desire to sell
  • Technical skills and experience related to enterprise products (servers, storage)
12

Account Mgr, Inside Sales Resume Examples & Samples

  • Performs outbound sales activities such as cold calling, lead follow-up, sales qualifications, and offer extensions to existing or new customers
  • Accurately updates and utilizes Salesforce.com to track all sales activities
  • Meets or exceeds quota goals in an assigned market with a DELLEMC Team. Ensures sales targets/objectives are achieved quarterly and annually as well as exceeds activity for scheduled calls, opportunities added, net new accounts and unites sold
  • Effectively leverages internal resources (e.g. District Manager, Technical Consultants, Solution Specialists, Global Financial Services) and local resources to drive transactional volume
  • Collaborates with manager to develop territory plan to identify key target markets and plans sales campaigns to drive demand to a dedicated partner
  • Builds and develops relationships with an assigned team and maintains contact with customers to ensure customer satisfaction, basic and complex issue resolution, and DELLEMC’s footprint expansion
  • Maintains working knowledge of products and services, industry trends, and competition in order to position EMC products effectively with customers
  • Understanding of DELLEMC’s products and the value to the customer
  • Communications Skills
13

Account Mgr, Inside Sales Resume Examples & Samples

  • Provide technical expertise in hardware, software and services
  • Present and demonstrate products and services to potential customers at trade shows and/or on-site to increase exposure of products and services
  • Maintain awareness of market conditions and competitors' products and pricing
  • Maintain a strong desire to ensure our customers have a positive experience when working with Dell and ensure Dell’s brand increases
  • 5-8 years of relevant experience
  • Strong knowledge of computer hardware, software, and peripherals
  • Must be able to demonstrate a strong track record of building strong business relationships in successful outcomes, preferably in a sales environment
  • Seeking outgoing, problem-solving individuals who can demonstrate they are entirely self-motivated and capable of working independently with minimal direction
  • Effectively use software packages such as Microsoft Word, Excel, and PowerPoint
14

Mgr, Inside Sales Resume Examples & Samples

  • Manage a direct sales team of 6-13 Sales Consultants
  • Ensure monthly sales targets are achieved
  • Monitor daily and weekly Key Performance Indicators for their individual contributors and their team as a whole with a primary emphasis on daily activities via phone calls and emails, daily First Meetings Scheduled, and weekly First Meetings Complete and RFP’s submitted
  • Execute on the tactical requirements of front line leadership: Daily huddles, daily spiffs and incentive based competitions, on-call assistance and coaching within the sales cycle, pre-call tactical planning and post call follow up
  • Focus their team on a primary vertical within a designated geographic territory
  • Establish prospect calling plans to identify and contact significant prospective client opportunities, establish initial contacts and appointments, sell products and services and transform prospects into new clients
  • Assist with their team’s sales presentations to existing/prospective customers to determine solution needs
  • Provide follow-up with customers to ensure customer satisfaction with solutions
  • Ensure all data is accurately recorded within CRM after each client interaction
  • Communicate directly with clients, prospects and external provide and public organizations/individuals to establish effective networks, new clients and referral basis
  • Work with mid-level management to ensure quarterly sales quotas and tactical goals are achieved based upon the Victory Plan scoring system
  • Ensure weekly coaching with consultants is customized to their goals and needs
  • Interact with Marketing and Sales Development to provide feedback on call campaigns and events, associations and other marketing investments
  • Use CRM tools to facilitate multiple aspects of the sales cycle
  • Work with management to customize training for department
  • Assist management with monthly forecast requirements
  • PEO industry experience preferred
  • Experience in HR outsourcing and consulting desirable
  • Knowledge of HR needs of small businesses is preferred
  • Strong knowledge and understanding of both state and federal employment laws
15

Mgr, Inside Sales Resume Examples & Samples

  • Reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction and assigns duties. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction
  • Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques
  • Assist staff in resolving problems associated with customer service, product availability, price, and product warranty and product delivery
  • Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability
  • Keeps outside sales staff informed about all business activity that has transpired with his/her account base
  • Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product knowledge meetings and workshops
  • Prior Electrical Utility Distribution experience preferred
  • Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines
16

Account Mgr, Inside Sales Resume Examples & Samples

  • Learns the full range of Dell technology, products, and services and is able to identify how these products and services align to customer needs
  • Explains technical, industry, and market facts to position Dell as a competitive solution
  • Cooperates and collaborates with colleagues, cross-functionally, to support the sales process
  • Demonstrates good judgment in analyzing information to make routine
  • 2-4 years of relevant experience
  • Learns applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs
  • Understands the administrative and operational requirements of the Job
  • Local language proficiency in reading, writing and speaking
17

Account Mgr, Inside Sales Resume Examples & Samples

  • 8+ years of sales account manager experience
  • Good verbal and communication skills
  • Organization and presentation skills
18

Account Mgr, Inside Sales Resume Examples & Samples

  • Works with customers Medium Business in environments to devise new and innovative solutions to business challenges
  • Use out bounding to drive current penetration in retention and development accounts
  • Utilizes leads inbound and outbound to drive current penetration in acquisition accounts
  • Engage partner (if necessary) as an outside sales lead with Sales Representative support
  • Contributes beyond self, sought out by others
  • Effectively balances demands from multiple stakeholders and short term and long term priorities
  • Develops and implements territory plans that drive the attainment of critical business objectives
  • License to Sell is required (Internal Process Certification)
19

Mgr, Inside Sales, NA GPO HC Resume Examples & Samples

  • Lead 14 - 15 sellers to exceed revenue and profitability goals by penetrating targeted customers and acquiring new customers leveraging the sales management process
  • Observe, assess and coach to the execution of the driver metrics, value proposition and medium customer offers
  • Demonstrate sales ability, sales process and maintain relationships with critical accounts
  • Coach – Quickly uncover seller strengths and gaps and appropriately coach to those respective areas. Coaches consistently to the Medium Customer sales process and value proposition. Ability to analyze territory and assist IS’s with successful plan to prioritize, penetrate and grow within respective territory
  • People Management – Maintain high performance standards, resolve day to day issues and ability to manage performance or behavioral issues. Can successfully implement the Inside Sales Management Process
  • Messaging – Understands key messages that need to be delivered to the team and ability to communicate those messages in a clear, concise and consistent manner. Ability to articulate Grainger’s strategic vision and how the Medium Customer team contributes to the long term success of Grainger
  • Minimum of 5 years sales experience in B2B solution-based selling environment focused on revenue attainment and goal orientation. Inside sales experience is desired
  • Demonstrated ability to perform in the moment coaching as well as formalized structured development
  • Experience in talent management and performance management
  • Financial acumen with history of ability to forecast, manage pipeline, recognize trends, proactively advancing concerns
  • Office environment with high team orientation and sales focus
20

Mgr Inside Sales Resume Examples & Samples

  • Execute on the Telesales strategy, including communicating goals, tracking performance, and striving to constantly improve outcomes
  • Partner with Peers, Marketing, L&D, Care, Ops - optimizing the cross-team relationships to drive outcomes
  • Support the execution of multi-year sales strategy in partnership with leadership team, including contributing to creation of short- and long-term strategic objectives
  • Grow incremental sales through management of sales incentives/contests and contingency levers
  • Managing day-to-day operations; # of calls handled, managing abandons, leverage defcon strategies
  • Provide continuous support, sales coaching and training that builds skill of all employees
  • Lead organization through change as required and help the team respond to change
  • Help remove barriers, acting as an escalation point when needed to help solve or triage
  • Own the plan for the team’s success and contribute to the organization’s Vision
  • Expert in leading Inbound Telesales Teams
  • Experienced people manager who has built high-performing teams and demonstrated ability to implement execution strategies to effectively manage, coach, & balance both team/individual goals
  • Ability to coach Sales Consultants, improving their conversations and increase outputs
  • Strong problem-solving and analytical orientation with the ability to innovate and analyze alternatives
  • Detail focused, executes with excellence, and owns the outcome
  • Clear communicator, outlining problems, targets, results and key insights
  • Demonstrated ability to excel within an environment of change, gets going with little or no direction
  • Team player Please review the provided qualifications based on the job profile for this position
  • Focus on the critical skills necessary for this role
  • Avoid inserting a laundry list· Be thoughtful about aptitude, capabilities and motivations in addition to core skills
  • Two years of sales management
  • Five years of consultative Telesales experience
  • Bachelor’s degree preferred (work related experience also considered)
  • QuickBooks knowledge and understanding
  • Small business software sales experience a plus
  • Organized, self-starter, high achiever, team contributor Imagine a career where your creative inspiration can fuel BIG innovation
21

Account Mgr, Inside Sales Resume Examples & Samples

  • Beginning to leverage cross-functional resources to achieve results/meet customer needs
  • Developing skills to lead individuals and team
  • May teach and coach others to improve performance including providing feedback and identifying development opportunities
22

Account Mgr, Inside Sales Resume Examples & Samples

  • Achieve targets by selling, up-selling and cross-selling our technology solutions using consultative selling techniques to create positive results for Dell EMC and our customers
  • Focus on solutions that significantly impact customer key business metrics, provide strategic insight to our customers and manage long and complex sales cycles
  • Maintain good business relationships with customers and understand their requirements
  • Solutions and product knowledge in Servers, Storage, Converged/Hyper-converged, and Networking
  • Time management skills to meet multiple demands in a complex and changing environment
  • Some exposure in to an outside sales environment
23

Mgr, Inside Sales Resume Examples & Samples

  • Manages a team responsible for the following: Placing outbound calls to existing customers within set of assigned accounts and managing an active pipeline to build relationships, determine needs for renewals, upsell, and cross sell opportunities
  • Recommends changes to policies and establishes procedures that affect immediate organization. Understands current business trends. Oversight of day-to-day operations of team and acts as an advisor to subordinates to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements
  • Drive the development of superior sales and consistent high performance
  • Manages the implementation of technical and process improvement strategies to maximize performance
  • Maintains continuous communication with management to develop and agree upon written goals and objectives, training, performance management and career development plans
  • Responsible for call monitoring, feedback and coaching to agents, and communicating daily results
  • Required to train associates on sales techniques, products, time management and use of appropriate systems necessary to maximize department operations
  • Troubleshooting customer issues, handling escalated customer calls and daily team administrative functions
  • Complete individual performance evaluations on an annual basis, supported by ongoing feedback, objective setting, motivation and skills development
  • Ensures communication and consistency with regard to program updates, performance expectations, monitoring of call quality requirements, and coaching expectations
  • 5+ years of B2B inside sales experience
  • 2+ years of B2B inside sales management experience
  • 2+ years software selling experience
  • Must be strong in sales training, coaching and personnel development
  • Must be able to integrate rapidly with an existing team
  • High-energy leader with the ability to energize sales staff to attain and exceed ambitious goals
  • Background in developing a successful sales and account management team is essential
  • Outstanding written and oral communication skills required
  • Must have proven ability to coach and provide feedback to drive results in a fast pace environment
  • Demonstrated ability to multi-task and implement change management
  • Able to proactively identify calling campaign trends and opportunities based on campaign results
24

Mgr, Inside Sales Resume Examples & Samples

  • Carries out managerial/supervisory responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws
  • Assists in monitoring and revising, strategies that will ensure the meeting of specific sales goals and revenue generation
  • Assists in monitoring sales performance, through the analysis of sales reports
  • Assists in scripting programs and outline, reviews and modifies supervisor metrics asbusiness needs evolve
  • Conducts regular meetings/reviews to ensure individual sales representatives’ performance is on target with set goals and standards
  • Confers and consults with department heads to plan future strategies
  • Develops incentive programs (i.e. PM's and contests to drive sales)
  • Facilitates and makes tough decisions to address performance issues and makes needed changes to improve the level of talent and quality of the sales team
  • Motivates the sales reps to achieve and increase sales
  • Participates in sales forecasting and planning
  • Provides a high level of representative support to ensure that there is a balance between the reps personal goals and the company's
  • Provides leadership, represents an interface between the sales representative and the company's internal support departments
  • Provides product or service information, handles customer complaints, and negotiates reasonable solutions to issues
  • Stays abreast of new products, services and other general information of interest to provide accurate communication to customers, sales reps, and various other departments
  • Utilizes Remedy for customer retention calls and internal marketing communication
  • Oversees, participates in and approves the interviewing, hiring and training of departmental employees. Conducts performance evaluations for direct reports and provides subordinate managers coaching and assistance in the areas of disciplinary action
  • Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements
  • Business English usage, spelling, grammar and punctuation
  • Demonstrated capacity to keep abreast of new technology trends, association needs and possible applications to real world projects
  • Excellent employee development experience, with an emphasis on training, guiding, and mentoring sales representatives
  • Knowledge of selling techniques, sales aids and market facts to achieve effective results
  • Communicating clearly and concisely, both orally and in writing
  • Ability to read, write and understand documentation in English
  • Establish and maintaining cooperative working relationships with others
  • Providing excellent customer service with both internal and external customers
  • Supervising, coordinating, delegating assignments and reviewing the work of assigned department personnel
  • Ability to problem solve and addresses the needs of the sales representatives, supervisors and customers
  • Ability to resolve complaints and problems as they arise from customers and employees
  • Ability to articulate complex medical terms and transfer knowledge to others, (i.e. customers, healthcare professionals, and sales representatives)
  • Excellent verbal and written communication skills and presentation skills
  • Must have the ability to identify and define target markets by having a complete understanding of Remedy and other data tools
  • Proficient in Window based applications (Word, Excel, Access etc.)
  • The ability to participate in a team effort and collaborate with marketing, internal systems, and account managers to facilitate new programs and incentive offerings
25

Account Mgr, Inside Sales Resume Examples & Samples

  • Sells products and services, including Desktops, Laptops, Software, enterprise solutions and service contracts,
  • Responsible to drive inbound and outbound calls to focus on maintaining and expanding business relationships/market share with existing and new customers,
  • Functions as the primary insides sales demand generalist and provides support to the field sales leader with all sales internal resources, in both strategy and executions,
  • Focus on new account development and/or expanding existing accounts,
  • Work towards achievement of an overlay quota,
  • Interacts with the outside sales team,
  • Responds to customer inquiries,
  • 3+ years of relevant experience in account sales (direct and channel accounts)
  • Knowledge of IT industry and hardware products
26

Account Mgr, Inside Sales Resume Examples & Samples

  • Understanding of improvement opportunities with individuals and within segment and developing skills to lead individuals and team
  • Relevant related experience with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience
  • LTS Certificated
27

Account Mgr, Inside Sales Resume Examples & Samples

  • Provides a “concierge”-level sales experience to DELL EMC’s global prospects and customer base
  • Leverages the broader DELL EMC ecosystem to ensure timely response and sales engagement
  • Manage Internet Enabled Sales opportunities – involves managing sales process and cycle, from lead qualification to booking and appropriately forecast your business
  • Responsible for providing high availability sales coverage to drive incremental pipeline for
28

Account Mgr, Inside Sales Resume Examples & Samples

  • Relevant experience in IT Sales
  • University diploma required
  • Advanced facilitation and communication skills - English Fluency is a plus
29

Mgr, Inside Sales Operations Resume Examples & Samples

  • Collaborate with Inside Sales leadership team to plan, prioritize, and execute initiatives
  • Fully own roadmap of Inside Sales-related projects
  • Recognize opportunities to improve roll out of programs and communication to Inside Sales teams
  • Collaborate with cross-functional stakeholders, including Finance, HR, Sales Planning, Coverage and Medium Customer Offer team regarding planning and execution of Inside Sales related needs and programs
  • Establish goals for roll-out of programs to Inside Sales and track progress against those goals
  • Identify program risks, develop mitigation and contingency plans, and communicate related information to stakeholders
  • Synthesize large amounts of information into regular updates that are easy to digest
  • Ensure standards of quality are met and programs are well thought through before reaching the “sales floor”; own deployment check-list
  • Act as central point of coordination and trafficking for communications to Inside Sales teams
  • Lead the monthly distribution of the Inside Sales Scorecard including proactively identify issues or opportunities, allowing the leadership team to react quickly
  • Ensures that projects meet business requirements, and that they are completed on time and within budget, with proper cross-functional involvement and risk management
  • Utilizes Grainger tools and processes to develop and manage project plans and task assignments for all team resources
  • Manages day-to-day operational aspects of a project and scope
  • Reviews deliverables prepared by team before passing to leadership
  • Leads monthly customer coverage move process, along with goal setting planning within Inside Sales
  • Responsible for program management of future inside sales expansions
  • Strong prioritization and organization abilities
  • Comfortable engaging various types of stakeholders in outcome-based conversations (e.g. tracking progress, assigning tasks, mitigating set-backs)
  • Able to lead organized, action-oriented meetings by efficiently using group time driving toward decisions, and communicating clearly
  • Able to break a complicated program into digestible parts
  • Comfortable with MS Office and other project management tools (e.g. MS Project, Visio)
  • Comfortable reading and understanding basic sales reporting
  • Thinks systemically, and has the ability to see details within the big picture
  • Ability to distill insights from data and propose relevant recommendations
  • Familiar with Salesforce.com
  • B2B sales or account management
  • Minimum education – bachelor’s degree
  • Minimum years relevant work experience - 5
  • Proven ability to drive sales results
  • Experience leading large complex projects requiring matrix people management
  • Experience writing and presenting business cases
  • Proven executive presentation and meeting facilitation skills
30

Mgr, Inside Sales Resume Examples & Samples

  • Supervises Sales Administrative Assistant
  • Solicits, responds to and negotiates with potential customers requiring group accommodations, meeting space and/or onsite catering; recommends additional services
  • Contacts partners and customers via telephone, email, mailings, faxes and meetings to communicate opportunities with the company
  • Negotiates contracts with customers; negotiates commission agreements with third-party agencies
  • Prepares proposals and contracts to advise prospective customers of space considerations, rates and availability of guest rooms, meeting space and banquet facilities; develops and quotes prices
  • Resolves issues related to service and operations
  • Performs outside sales activities to discuss business opportunities and entertain customers in local and assigned markets; participates in tradeshows and industry and customer events
  • Attends weekly sales departmental meetings and other scheduled meetings to support business operations (e.g., tentative review, lost business review, group pick up)
  • Conducts site tours with potential customers; visits guest rooms, meeting spaces and banquet facilities, as well as other property facilities
  • Collaborates with facilities, reservation and catering departments to ensure events exceed customers' expectations
  • Education and/or Experience: Four years of college-level courses with an emphasis on business and two years of experience in conference center or hotel sales; or equivalent combination of education and experience. Bachelor’s degree in hotel management, business administration, marketing or communications preferred
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates
  • Proficiency in Microsoft Office products, such as Word, Excel, Outlook; Delphi (or in-house sales system); Market Vision; Internet/Intranet. Ability to travel to support sales and business needs
31

Account Mgr, Inside Sales Resume Examples & Samples

  • Intermediate to advanced experience in ICT selling to end-user customers or distributors
  • Strong acquisition sales experience
  • Advanced experience of new account development
32

Account Mgr, Inside Sales Resume Examples & Samples

  • Expert level professional managing high complexity solutions incl. full knowledge of servers, networking, & storage, PC’s and packaged software
  • Sells a broad range of hardware products and services including enterprise level with an expert knowledge of Dell technology
  • Organizes internal/external resources in response to customer/partner needs coaching others in closing complex deals
  • Sells to a small number of medium to large sized customer/partner accounts in a specified territory
  • Exhibits a broad base knowledge of multiple or related industries as well as an acute business understanding
  • Develops account relationships with multiple decision makers including senior management levels with the largest of customers/partners accounts
  • Recognized as a thought leader developing business solutions
  • Analyzes and applies industry, market and organizational information to sales strategies and plans and understands customer’s organizational structure and key players and their relationship network to create maneuverability within the customer’s environment
  • Creates business plans and coordinates resources to align strategic objectives that expand value for both the customer and Dell
  • Develops, motivates and coordinates internal and external channels to optimize sales coverage and revenue production
  • Assesses the risk and profitability of potential sales opportunities to enable accurate resource allocation and business forecasting and combines technical and financial data to differentiate and position the value of Dell solutions to create competitive advantage
  • Simplifies, removes barriers to action and actively facilitates the decision making process for the customer