Manager, Inside Sales Resume Samples

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MR
M Ryan
Meta
Ryan
369 Quitzon Bypass
New York
NY
369 Quitzon Bypass
New York
NY
Experience Experience
08/2015 – present
San Francisco, CA
Senior Manager, Inside Sales
Senior Manager, Inside Sales
08/2015 – present
San Francisco, CA
Senior Manager, Inside Sales
08/2015 – present
  • Reporting performance of each contact center as well as program wise daily & identifying the area of Development
  • Analyze demand creation efforts and results to consistently improve efforts
  • Execute BMS (funnel build, bid conversion, download base call)
  • Establishing metrics for success for the Inside Sales team and reporting progress on a regular basis
  • Performance Managementactivities
  • Hire, Manage, lead, mentor and train a team of Inside Reps
  • Serve as lead contact responsible for the flow of information to/from executive management in regards to inside lead gen results to sales opportunities
09/2009 – 05/2015
Philadelphia, PA
Account Manager, Inside Sales
Account Manager, Inside Sales
09/2009 – 05/2015
Philadelphia, PA
Account Manager, Inside Sales
09/2009 – 05/2015
  • Uses thought leadership to build customer relationships and assist customers in developing business solutions using Dell products and services
  • Actively uses metrics to monitor performance and understand results and drivers, while developing contingency plans to address shortfalls on a weekly basis
  • Conduct regular business reviews with customer & distributor to assist make accurate funnel, forecasting decisions & recovery plan
  • Develop and maintain a business consultant relationship with client decision-makers
  • Collaborates with manager to develop territory plan to identify key target markets and plans sales campaigns to drive demand for the channel,
  • Identify, recruit, develop and promote the Top Tier talent within LI ASG in preparation for field, manager, and coach roles
  • Develop and implement strategic account plans that drive the attainment of critical business objectives
01/2006 – 04/2009
Detroit, MI
Manager, Inside Sales
Manager, Inside Sales
01/2006 – 04/2009
Detroit, MI
Manager, Inside Sales
01/2006 – 04/2009
  • Provide management to a unit by establishing goals and objectives, assigning tasks and reviewing work at frequent levels
  • Work closely with Sales Ops, Managed Care, and Operations teams to provide alignment and focus on continuous improvement
  • Good at developing and coaching direct reports to continuously improve their individual performance
  • Assist in developing sales incentive programs and actively identify improvement opportunities
  • Provide performance feedback, determine performance ratings and associated salary actions
  • Develop, design and execute sales incentive programs to motivate inside sales team to achieve goal attainment
  • Develops and measures strong revenue focused metrics that will drive the performance of the inside sales organization
Education Education
Bachelor’s Degree in Professionalism
Carnegie Mellon University
Bachelor’s Degree in Professionalism
Skills Skills
  • Good organizational skills with an ability to learn things quickly and adapt to changing situations
  • Experience selling highly technical solutions and a knowledge of the complete sales cycle, from prospecting to closing
  • Basic to intermediate computer skills to proficiently use a windows based system and to accurately input data
  • Excellent interpersonal skills (both in person and over the phone) to work well with team and customers with an ability to influence customer decisions
  • Excellent oral communication skills to present information and solutions in a professional manner
  • Excellent communication skills and the ability to build cross-functional relationships
  • Superior level of specialized sales and product solution knowledge and a solid understanding of Citrix competitive domain and technologies
  • Strong knowledge and understanding of both state and federal employment laws
  • Highly organized and detail oriented with a sense of priority and high responsiveness
  • Ability to translate complex ideas into simple, understandable terms
Create a Resume
1

Account Manager Inside Sales Resume Examples & Samples

  • Functions as the overall account manager including leading transactional sales, partnering with outside sales and/or the channel (as applicable)
  • Maintain and expand business relationships/market share with existing and new customers
  • Viewed as a trusted business advisor to the customer. Uses in-depth knowledge of Dell’s technology, products and services to help customers formulate direction
  • Involved in contract negotiation
  • Possesses strong financial/business and pricing knowledge
  • Minimum 3 years experience in sales by phone
  • ICT background
  • Higher degree
  • Good structure
2

Manager, Inside Sales Resume Examples & Samples

  • Responsible for acquisition goal attainment (new office enrollments) of CareCredit markets, including dental, veterinary, cosmetic, vision and audiology practices
  • Develop, design and execute sales incentive programs to motivate inside sales team to achieve goal attainment
  • Supervise and enforce policies associated with inside sales and sales support team
  • Set business goals to both forecast and to meet sales performance targets; Motivate team to achieve/exceed goals
  • Hire, train, motivate and coach inside sales and sales support teams
  • Provide performance feedback, determine performance ratings and associated salary actions
  • Generate monthly reports and lead projects as needed
  • Bachelor's degree or 5+ years work experience in Sales and/or Call Center environment
  • Minimum of 3 years sales team management experience
  • Advanced computer skills including Microsoft Word, Microsoft Excel, MS PowerPoint, MS Outlook
  • Dental Sales / Medical Sales experience
  • Experience using Time Management System (i. e. KRONOS
3

Manager, Inside Sales Resume Examples & Samples

  • GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law
  • This role leads a team of Inside Sales Representatives tasked with new enrollments of practices in a variety of practice specialties. This manager is responsible for ensuring monthly goal attainment of the team and provides monitoring, coaching and training
  • Bachelor’s degree or 5+ years work experience in Sales and/or Call Center environment
  • Minimum of 3 year’s experience managing people and/or leading teams.
  • Experience using Time Management System (i. e. KRONOS)
4

Manager, Inside Sales Resume Examples & Samples

  • Managing the Outbound Call Centre for the Pre Select Process based out of Bangalore
  • Define Calling Strategy on the basis of data and get desire d throughput ( Lead to Account )
  • Monitor and control the Data received from SBI Bank
  • Define Strategy around data type and data count usage on weekly and monthly basis
  • Screening calls and ensuring call quality is consistently achieved
  • Ensuring daily lead generation targets are met
  • Training & Coaching team on product knowledge, Sales expertise & Call Centre Dynamics
  • Coordinating with Fulfillment teams to ensure application pick-up rate as per the Business Requirement
  • Reporting team performance daily & identifying the area of Development
  • Engagement with the team to control attrition rate within the pre define limits
  • Monitor Tele calling Matrices like AHT, WRAP , Idle Time . TOS and Active time for agent
  • Building relationship with SBI Contact Centre Manager to drive the Serco Team
  • Attend WBR & MBR of SBI Contact Centre and share the feedback on the Pre Select performance
  • Manage a team of 25-30 TC , 2 -3 Team Leaders and Backend team
  • Regular coaching ,mentoring and motivating the team to lead initiative’s for volume growth through the process
  • Graduates and 5-6 +years of Experience in Tele-Sales (Outbound) process
  • 2-year experience of team management
  • Knowledge of Outbound Call Centre is must
  • Ability to discuss, negotiate with key stake holders
  • Strong Relationship management skill
5

Senior Manager, Inside Sales Resume Examples & Samples

  • Managing the Outbound Call Center performance across all Ob processes run from Alternate Channel - Online SBI/ LMS/ ATM & All the four Pre-Select call centers across four SBI Call center locations
  • Define Calling Strategy for each program basis of data and get desired throughput ( Lead to Account )
  • Lead a team of Contact center managers for the programs
  • Define Dialer Strategy for each program to enhance productivity from each contact center
  • Ensuring daily WCP lead generation targets are met from all the programs
  • Constantly analyze performance and plan for Training & Coaching requirement for each program
  • Ensuring smooth coordination with Fulfillment teams to ensure application pick-up rate as per the Business Requirement
  • Reporting performance of each contact center as well as program wise daily & identifying the area of Development
  • Passing feedback of customer issues/product feedback to Marketing teams
  • Engagement with the team to maintain attrition rate within the pre define limits
  • Monitor Tele calling Matrices like AHT , WRAP , Idle Time . TOS and Active time for each contact center and constantly look for opportunities of improvement
  • Responsible for Productivity of all contact centers across programs
  • Regular coaching, mentoring and motivating the team to lead initiative’s for volume growth through the process
  • Ensuring call quality is consistently achieved
  • Graduates and 7 +years of Experience of call center 1—2 years in managing Tele-Sales (Outbound) process
  • 5+ years’ experience of team management
  • Lead generation process experience will be an
  • Knowledge, Sales expertise & Call Centre Dynamics
  • Strong Communication & Analytical Skill
6

Manager, Inside Sales Resume Examples & Samples

  • Establish, develop, and maintain new business by engaging and enrolling prospects into the CastleGate program via phone and in-person meetings
  • Promote, sell, secure and maintain new and existing customers using a consultative approach
  • Meet and drive sales goals while developing an expertise in CastleGate’s service offerings
  • Develop clear and effective business proposals for current and prospective customers through understanding their needs and business objectives
  • Grow existing relationships through continuous analysis of performance and identifying new opportunities for expansion
  • Provide outstanding service to fulfillment customers and act as the point of contact for all operational issues
  • Analyze data to identify potential customers and meet financial goals of the business
  • Work collaboratively with internal teams to improve processes and troubleshoot issues
  • Attend tradeshows to visit key customers and source new business
  • Bachelor Degree, MBA or equivalent experience
  • 2-5 years of successful business development, relationship management sales experience
  • Senior presence with articulate and persuasive communication skills
  • Solid project management and organizational skills
  • Strong analytical skills and high comfort level with Excel, SQL a plus
  • A track record of leadership, taking ownership and driving results
  • Experience working with and leading cross-functional teams
  • Must be comfortable with ambiguity
  • Comfortable in technology-driven business environment
  • Supply Chain/Logistics experience a plus
7

Manager, Inside Sales ANZ Resume Examples & Samples

  • Extensive experience in software sales, including transactional sales, Cloud sales and strategic selling experience, as well as significant people management experience
  • Performer. Consistent overachievement of sales goals in a large geographic territory
  • Missionary. Highly driven individual with an execution focus and a strong sense of urgency
  • Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Leader. Exceptional leadership skills: a strong recruiter and motivate people
8

Manager Inside Sales Resume Examples & Samples

  • Consistently achieves monthly, quarterly and annual sales objectives; while ensuring the optimum customer experience and satisfaction
  • Able to independently solve problems utilizing both internal and external resources as needed
  • Trains, mentors, coaches and supervises an inside sales team
9

Retention Sales Manager, Inside Sales Resume Examples & Samples

  • Tracks, analyzes and reports performance data on key departmental initiatives, including performance analysis, performance measurements, and processed transactions
  • Work with retention team to ensure performance, system database management accuracy, sales/retention reporting, and production/control of associated reports
  • Provides leadership, guidance, and direction to supervisors and technical staff
  • Leads initiatives aimed at decreasing churn that may or may not be related to rep performance
  • Ensures disconnects meet or exceed budget expectations
  • Ensures that standard process guidelines are followed to include activity management, work queue management, and internal phone system use
  • Participates in creation of and communicates administrative policies and procedures for the call center
  • Oversees call monitoring, coaching, and coordination of training for retention team
  • Collaborates with internal clients to assure team is meeting and exceeding retention requirements
  • Cultivate a positive and motivational team environment that supports the sales mission of the call center
10

Manager, Inside Sales Resume Examples & Samples

  • Developing telesales customer plans that will impact shelf space, merchandising, advertising, promotions and pricing using Trade Promotions Management (TPM) and other software tools
  • Identifying opportunities, ideas, and lead the sales agencies to deliver sales presentations to maximize merchandising opportunities
  • Managing and leading retail surge opportunities
  • Collaborating with Sales Agencies for internal business planning process. Oversees Trade Promotions Management (TPM) maintenance
  • Ensuring plans, volume and profit targets are met by telesales customers
  • Developing annual customer plans with sales agencies that supports the Kellogg total portfolio
  • Communicating with appropriate people across Kellogg region sales teams including Key Account Executives, National Account Executives, Managers of Team Sales, and Director levels regarding account cooperation, ad dates, display dates and results
  • Leading investment strategy with sales agency partners
  • Leading in sales agency contract negotiation with Kellogg Procurement
  • Developing and managing account profiles, which encompass volume history, competitive activity, product mixes, sales trends, shelf space and position, new items and display penetration
  • Leveraging resources and technology to drive business strategies
  • Previous CPG industry experience and sales experience
  • Prior exposure and/or experience with grocery retail accounts
  • Experience selling in retail stores, and at HQ level at decisions making levels
  • Experience working in a matrix environment and in leading peers and key project groups
  • High collaborative, persuasive style
  • The ideal candidate will reside in Battle Creek, MI or Chicago, IL and have potential to work out of a Kellogg Office local to these locations
11

Manager, Inside Sales Resume Examples & Samples

  • Use you experience as a coach and mentor to prepare the next generation of successful Pega Account Executives
  • Use your detail orientation to report results in a timely fashion and thus ensure that Pega optimizes its Marketing investments
  • 1-3 years of inside sales management, sales training, and/or curriculum development for software or high technology sales training
  • 3-5 years of successful sales experience
  • Driven and results oriented
12

Sales Manager Inside Sales Resume Examples & Samples

  • Retains customer volume and sales
  • Establishes productive, professional relationships with key personnel in assigned accounts
  • Coordinates internal resources to assist with sales effort and to meet account performance objectives and customer satisfaction
  • Assists other Account Managers outside your account base when required
13

Manager, Inside Sales Resume Examples & Samples

  • Build, manage and drive a team of high caliber inside sales professionals
  • Work closely with Nutanix Field Sales on a “Divide & Conquer” sales approach
  • Meet and exceed new and growth bookings targets for the identified market segment
  • Motivate and manage Inside Sales professionals to drive pipeline development and revenues through Value Added Resellers
  • Work with Nutanix marketing to build and implement campaigns focused at various target market segments
  • 5+ years sales experience and 2+ years management experience
  • Proven consistent achievement of goals through the leadership and motivation of an Inside sales team
  • Excellent Microsoft Excel and Salesforce.com skills
  • Travel 1 to 2 times a quarter required
14

Senior Manager, Inside Sales & Development Resume Examples & Samples

  • Experience in distribution environment
  • Strong P & L experience
  • 5+ years of experience working in inside sales management
  • Strong verbal, written and presentation skills
  • Proven success as a leader
15

Regional Sales Manager / Inside Sales Resume Examples & Samples

  • Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline
  • Experience in closing large deals
  • A self-motivated, independent thinker that can move deals through the selling cycle
  • Candidate must thrive in a fast-paced, ever-changing environment
16

Senior Manager, Inside Sales Resume Examples & Samples

  • Manage and motivate a team of Inside Sales Representative, channel account managers and existing customer renewal team members – focusing on Enterprise and Channel accounts, reseller partnership and existing customers in the Americas sales region
  • Develop plans to expand and improve the efficiency and effectiveness of the individual inside teams and processes that drive additional revenue opportunities
  • Initiate and coordinate demand generation outreach with marketing department personnel
  • Write up and modify email outreach and call scripts for demand creation teams for company and impactful messaging response from prospects
  • Serve as lead contact responsible for the flow of information to/from executive management in regards to inside lead gen results to sales opportunities
  • Develops relationships with key decision makers, influencers and partners in the field to ensure fluid communication in support of sales
  • Consistently builds and delivers on an accurate territory pipeline
  • Analyze demand creation efforts and results to consistently improve efforts
  • 10+ years technology selling experience managing a team
  • Experience in the network security industry
  • Goal oriented individual, with vast interpersonal managerial skills, strong business acumen and positive leadership abilities with proven results in mentoring, motivating and developing teams
17

Manager, Inside Sales Resume Examples & Samples

  • Demonstrating Strong EQ (Be Aware) - Having a keen sense of self awareness is the foundation of leadership at Adobe. As a leader, we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors. And whether you're in headquarters, New York, London, Tokyo or Bangalore, you're attuned to emotional, situational and cultural surroundings and adapt your approach accordingly
  • Selecting Talent (Be a Recruiter) - You're on top of current and future talent needs as the business evolves because one of your key goals is to build high performing teams. You do so by adopting a rigorous approach to hiring superior talent and are intentionally inclusive to attract diversity of ideas and experiences
  • Scaling the Business (Be an Owner) - You're someone who sees and understands the vision of the company. You're able to articulate business strategy and develop business processes, systems and structures to make performance sustainable. Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability
18

National Manager, Inside Sales ACT Resume Examples & Samples

  • Plan, direct, and control the sales and business activities for region through the translation of strategic plans into sales strategies to attain sales volume, product mix and profit objectives
  • Plan and manage the sales efforts of the region
  • Direct staffing, training, and performance evaluations to develop and control sales program
  • Partner with sales support, marketing and R&D in activities such as sales promotion, training or market research in planning and executing special projects
  • Promote the Baxter Culture through positive ongoing customer relations
  • Partner with other departments within organization to prepare manuals and technical publications
  • Position requires ability to analyze and interpret data for effective sales strategies and good organization/time management skills
  • Occasional travel is required and may involve visits to remote or urban areas either individually or with other personnel
  • Bachelor’s degree required with 7 or more years of healthcare sales experience
19

Senior Manager, Inside Sales Resume Examples & Samples

  • Coaching, development and accountability of the Inside Sales team
  • Operational Support of the Inside Sales operation
  • Training and on-boarding accountability for new sales managers
  • Partnering to create plans to drive sales, drive brand awareness and increase market share
  • Reporting and performance adherence measures and metrics
  • Develop/maintain close working relationship with key internal stake holders Reporting/Marketing//Call Center
  • Build partnerships with Bell Mobility
  • Excellent verbal and written communication skills along with excellent presentation skills
  • Detail oriented, strong analytical and organizational skills
  • Working knowledge of Microsoft suite of products including Word and Power Point software
20

Senior Manager, Inside Sales & Service Resume Examples & Samples

  • Partners closely with Division Sales Managers to develop integrated business plans, sales strategy and service standards; lead the team within the sales division, managing all internal sales activities and ensuring alignment with the respective client segment strategic initiative and goals
  • Effectively communicates the vision and purpose of the client segment to the team, translating sales strategy into sales actions, and motivates the team to accomplish the vision; accountable for the results
  • Engages all internal sales associates and fosters a dynamic internal sales environment to ensure attainment of business plan objectives and successful completion of sales goals
  • Sets the tone in business groups and ensures Capital’s philosophy is reflected throughout the organization through constant modeling and support of our core beliefs
  • Ensures the level of service meets quality and accuracy standards and is delivered effectively and efficiently, based on the business need
  • Develops, recommends and manages processes, procedures and practices within a function, ensuring continuous improvement, innovation and performance standards are met
  • Manages performance of managers in the group and assures effective performance management of each team member and divisional performance
  • Plans, leads and manages projects with broad business impact that may impact multiple functions
21

Manager, Inside Sales Resume Examples & Samples

  • Developing a strategic plan for business rules around qualification criteria, handoff protocol, sales processes, and account management
  • Build and lead a team of inside sales account managers to develop and grow revenue within existing accounts
  • Continuing to optimize sales processes to improve efficiency, improve win rates, and increase sales pipeline
  • Building a culture of transparency and accountability through open updates, reporting, and trainings
  • Hiring and developing the best to execute your sales processes
  • Developing sales associate onboarding, training programs, and performance metrics
  • Collaborating cross-functionally to share best practices across the organization
  • 6-10+ years of successful B2B sales or business development experience
  • 5+ years of leading inside sales teams to achieve quota and sustainable growth year over year
  • Successfully built a team from scratch by identifying/hiring top talent
  • Must have Salesforce.com expertise
  • Proven track record of successfully instilling business discipline and providing encouragement to team members leading to consistent achievement of measureable KPIs (inputs) and above quota performance (outputs)
  • Superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve
  • The ability to work independently, manage multiple high-priority activities and make the appropriate judgments necessary for success
22

Account Manager, Inside Sales Resume Examples & Samples

  • Manage contract renewal for an assigned book of business
  • Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth
  • Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact
  • Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position as a leader in the Communities market
  • Improve customer satisfaction and reduce attrition
  • Handle messaging and objection handling with clients regarding technical issues
23

Manager, Inside Sales Resume Examples & Samples

  • Run cadence reviews with the sales representatives on your team while inspecting deals in the pipeline and forecasting for a high degree of accuracy
  • Help progress stalled opportunities and field escalations, working both internally and externally toward a quick and fair resolution for all parties
  • Identify gaps in your team's talent and coach team members to eliminate them
  • Develop career paths for your team and help them track toward their professional goals
  • Apply and track appropriate sales metrics for your team and regularly report to senior management
  • Manage forecasts and track customer opportunities using company standard CRM tools
  • Continuously develop creative ways to help your team improve productivity and cooperate with various internal stakeholders to put desired changes into effect
  • Collaborate with peers from Sales and Marketing to help your team run programs and campaigns to increase bookings
  • Help increase the opportunity entering the pipeline and and how fast they reach closure
  • Participate in internal sales training and certification programs to maintain a high knowledge and proficiency in Red Hat offerings and industry trends
  • 10+ years of inside sales experience and management experience in a sales environment
  • Demonstrated success in consistently managing sales teams to achieve goals
  • 10+ years of experience carrying and meeting a sales quota
  • Ability to frequently interact with cross-functional teams, customers, and peer managers
  • Ability to work well under pressure while maintaining a high attention to detail
  • Experience selling highly technical solutions and a knowledge of the complete sales cycle, from prospecting to closing
  • Experience successfully managing a team's sales pipeline and forecasting to achieve revenue, margin, and expense targets
  • Understanding of how to apply appropriate metrics and measurements in a sales environment
  • Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy
  • Ability to motivate, inspire, and achieve results through others; desire to coach, counsel, and develop employees
  • Demonstrated experience in problem identification and resolution for customers, as well as employees
  • Great leadership, mentoring, and motivational skills
24

Senior Manager, Inside Sales Resume Examples & Samples

  • Ensures achievement of regional sales plans and objectives. Leads, inspires, controls, organizes and directs both the tactical and strategic activities. Develops systems and tools to enable and track optimal sales performance. Ensures a high level of liaison with other departments & staff to ensure coordination of activities and understanding of common goals. Provides regular reports on the status of specific sales, the market, and competitor activities. Represents the company professionally, ethically and morally at all times
  • Responsible for developing and coordinating all aspects of a world class sales organization including, employment, remuneration, training, goal setting, performance assessment, staff development, counseling, and termination. Talent Development activities which include developing training plans with employees to ensure they have the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
  • Performance Management activities include setting performance standards, ensuring employees have appropriate and realistic job goals, providing ongoing feedback about employees’ performance, conducting performance appraisals, including assessing how the employees have performed and how they can improve their performance, developing performance improvement plans if employees’ performance is not adequate and providing rewards for employee accomplishments
  • Directly assists at high-value customer accounts to facilitate the sale of Illumina’s products and services. Coordinates reporting systems and processes for sales operations; including CRM system. Regularly communicates and reviews strategies for sales with Regional Sr. management. Ensures that inside sales personnel record timely and accurate account/contact details within Illumina’s CRM database. Responsible for ensuring that Illumina’s commitment to customer satisfaction is performed, delivered, and constantly improved
  • Ensures that Illumina’s values are followed by all staff. Monitors, assists, sets standards, and evaluates the performance of sales managers and reps utilizing Illumina’s performance management tools. Establishes territory quotas and achieves the quarterly and annual sales and profit plans as assigned. Routinely forecasts, monitors, and controls expenses within assigned expense budgets. Routinely and accurately forecasts customer demand (i.e., product quantities and dollars, orders, shipments)
  • Talent Acquisitionactivities which include identifying needs of the department, justification for budget to fill positions, coordinating with HR to market the position, review resumes, conduct interviews and identify and recommend a candidate for potential hire, and employee orientation to the department and company
  • Talent Developmentactivities which include developing training plans with employees to ensure they have the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
  • Job Role Definitionensures that job descriptions accurately record the primary responsibilities, qualifications, and terms for each job role in their group
  • Performance Managementactivities
25

Sales Manager Inside Sales Resume Examples & Samples

  • Participates in establishing financial goals, objectives and measurements to meet growth targets
  • Implements and executes sales policies and practices
  • Instills a belief in the company's vision, mission and goals and works to establish FIS as an industry expert and leader
26

Manager, Inside Sales Resume Examples & Samples

  • Manage and support the team to develop and execute sales strategies to profitably grow revenues within existing accounts and expand the account base in target markets
  • Ensure healthy make-up of deals from a Software AG perspective, including the maximization of standard rate maintenance combined with new revenue
  • Performance manage, lead, coach and mentor Inside Sales with a hands-on, team-oriented approach
  • Maintain a good understanding of Software AG's solutions, marketplace, and competition
  • Create an environment of collaboration with both the customer and the virtual sales team
  • Build working relationships with field sales, sales engineers, partners, market development, and consulting in respective territory to develop joint account plans/strategies
  • 2+ years successful management of Inside Sales / Account Development team
  • 5+ years of experienced solution-based selling value
  • Background includes having established and executed call plans, orchestrated account-planning sessions and effectively executed account strategies
  • Basic understanding of BPMS, SOA, B2B, EAI Technology, marketplace and technical concepts
  • Demonstrated success and track record of consistent performance (quota achievement) and accountability using multiple sales approaches
  • Ability to build relationships and interact with customers and prospects via phone, web and email
  • Must be able to clearly present Software AG's solution offerings to a variety of business and IT audiences
  • Experience in using Salesforce.com is a plus
  • The employees are smart, friendly and welcoming
27

Manager, Inside Sales Resume Examples & Samples

  • Bachelor’s degree in Business Administration or related area
  • 2+ years of experience in inside sales management, sales development management or equivalent, preferably in Security or enterprise software, with a consistent proven track record of over-achievement of quota expectations
  • Successful track record in both enterprise and mid-market sales environments
  • Competency and experience in Social Selling
  • Must be able to thrive in a very metrics driven, rapidly evolving environment
28

Manager, Inside Sales Resume Examples & Samples

  • Act as a liaison between field sales, Sales Ops, and Operations
  • Works with staff to set and manage team and individual goals and ensure SOP's are correct and followed
  • Assist with recruiting and interviewing potential account representatives as well as hiring and sales training
  • Assist in developing sales incentive programs and actively identify improvement opportunities
  • Create a work environment where everyone is respected for their contribution
  • Coach, counsel, and develop sales team through key performance measures (sales revenue, active accounts, gross profit, etc.) and in- process measures (completed calls, total effort, average talk time, total talk time, hours logged, call monitors, etc.)
  • Conduct performance appraisals for all direct reports
  • Develop a succession plan to ensure growth of team members
  • Manage labor hours and vacation, sick, and personal time off to ensure schedule provides optimum sales coverage
  • Maintain focus on highly competitive, products and service offerings by competitors, anticipate market trends and shifts, and use analytics to gather intel on new or missed opportunities
  • Participate in sales meetings focused on improving sales revenue and gross profit and comparing YTD to budget. Provide management with competitor's strengths, weaknesses, movement and overall market knowledge
  • Participate in and establish topics for weekly sales team and customer meetings
  • Build positive relationships with customers through learned sales skills and techniques. Communicate on process issues and report problems to sales director upon discovery (proactive)
  • Maintain competitor pricing, products register and price matching
  • Promote and utilize all avenues of customer service functions to include web access
  • Oversee completion of customer maintenance requests such as address changes, additional ship-to locations, web set-ups, and quality assurance forms
  • Analyze sales data and suggest gaps in service and product usage
  • Assist with the introduction of new products into assigned markets
  • Audit and analyze call volumes, and monthly sales numbers to ensure team is performing efficiently and meeting obligations
  • Monitor calls to ensure quality customer service and sales techniques
  • Work closely with Sales Ops, Managed Care, and Operations teams to provide alignment and focus on continuous improvement
  • Occasional travel required to attend industry trade shows and visit customer locations for onsite visits
  • Excellent oral communication skills to present information and solutions in a professional manner
29

Account Manager, Inside Sales Resume Examples & Samples

  • Manage and grow revenue within our current customer base of approximately 150 accounts buying Petro-Canada branded lubricants
  • Provide customers with product or service information to help them determine appropriate products to purchase
  • Establish new customers
  • Negotiate prices within acceptable margin guidelines
  • Advance new business opportunities to achieve plan growth
  • Two or more years of field sales experience, or three or more years of inside sales experience working with quotas
  • University degree or college diploma, preferably in business
  • Fluently bilingual (written and oral) in English and German
  • Proven selling skills, including the ability to close new business, persuade others and handle objections effectively
  • Outstanding interpersonal and communication skills to deal with both internal and external customers
  • You are result-oriented and utilize resources to obtain information and complete tasks efficiently
30

Program Manager, Inside Sales Resume Examples & Samples

  • The Project Manager, will work in concert with the Sr. Sales Strategy Manager in the development of key initiatives and the population of the strategic roadmap. This includes the tactical plan and course of action
  • Provide strong leadership, project planning and management to multiple visible, complex projects, successfully driving team execution and ensuring expected results
  • Build and manage project plans that detail business requirements, dependencies, timelines, milestones and success criteria
  • Structure, plan and execute newly assigned initiatives to gain additional insight into market changes, program performance, profitability and customer purchase behavior
  • Identify and allocate appropriate resources for each project, based on the business and/or technical need and requirements
  • Have firm understanding of required resources’ availability and capacity, and manage workloads effectively to set aggressive but reasonable timelines for projects. Identify the need for additional/outside resources as appropriate
  • Define project success metrics and develop ongoing tracking, measurement, and reporting
  • Collaborate effectively with cross functional / cross-channel business and IT teams to hit specific project timelines and deliverables
  • Manage and balance business stakeholders’ expectations regarding project schedule, cost, and scope
  • Communicate overall project status, decisions, issues and risks, effectively tailoring communications for appropriate audiences
  • Proactively identify project roadblocks / issues and propose solutions
  • Balance multiple competing priorities, while paying close attention to execution details
  • Identify and drive management and reporting of Key Performance Indicators for every project
  • Continually strive to identify opportunities to improve campaign and sales efficiencies and proactively spot and communicate trends
  • Keep abreast of industry and sales-related companies and technologies, and be responsible for initial analysis of interested vendors. Highlight possibilities from this analysis and make recommendations of whether to pursue or decline
31

Manager, Inside Sales Resume Examples & Samples

  • Lead the activities of sales team, including hiring, coaching, developing talent, team culture and performance management in a Saas, ARR, or MRR revenue environment
  • Build and refine post-sales and reporting processes as part of continuous improvement efforts
  • Possess a deep understanding of Salesforce.com, excel, ClickView, and other key customer data and business intelligence tools
  • Knowledge and working understanding of the latest post-sales customer success and renewals sales tools, techniques, and methodologies
  • Collaborate with Marketing & Channel teams to execute campaigns that ensure customer retention, and contract renewals
  • Regularly report on team and individual results: pipeline, conversion rates, and quarterly performance
  • Direct team with corporate goals and use SMART goals to deliver results
  • Encourage innovation by exchanging new ideas to improve operation and efficiency within sales and the supporting organizations
  • Minimum of 3 years Inside Sales Management experience (people management)
  • 6+ Years sales experience in an inside-sales (individual contributor role)- with documented track record of success
  • Previous management responsibility in a contract renewal environment
  • MUST have SaaS renewal experience
  • MUST have Previous experience using Salesforce.com
  • Previous project / program management experience- resulting in driving operational efficiencies imperative
  • Strong proficiency with Salesforce.com and the ability to do advanced reporting
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
  • At this time, we are only considering candidates currently living in the Denver Metro / Front Range Area
  • TOOLS: ClickView, and other key customer data and business intelligence tools. Marketo proficiency preferred but not required
  • Field Of Study: Information Technology, Engineering, Construction Management, Sales/Marketing, or similar
  • Formal training in consultative sales techniques; Experience with a sales methodology (TAS) and CRM solution is advantageous
  • A combination of education and experience is acceptable at employer’s discretion
32

Manager, Inside Sales Resume Examples & Samples

  • Manage a team of sales specialists that contact partners through, but not limited to, phone calls, email, mailings, fax, and seminars to communicate opportunities to extend initiatives with the company
  • Set goals, quotas, initiatives and priorities for the sales specialist team
  • Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
  • Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve the organization's goals and objectives
  • Collaborate with marketing, support, community management, internal systems, product management and account management to facilitate new programs, messages, campaigns and offerings to customer and potential customer base
  • Facilitate programs to gather requirements and features from customers and their communities to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed
  • Bachelor's degree in a business or technical discipline and/or equivalent work experience in related field required
  • 8-10 years of overall business experience, including experience in managing sales people and customer relationships required
  • Must have excellent working knowledge of MS Outlook, MS Word, MS Excel, MS PowerPoint, and ERP systems
  • Netsuite ERP or other CRM systems experience a plus
  • Highly organized and detail oriented with a sense of priority and high responsiveness
  • Demonstrated sales skills core competencies
  • Exceptional negotiation, motivational, relationship-building, and client service skills is a must
  • Energetic, dynamic, and enthusiastic personality
  • Self-starter, self-motivated individual
  • Flexible and adaptable, adjusts to changing priorities in fast-growth, dynamic environment
  • An interest in consumer electronic products and training in technically related areas in order to best represent products and relate to the channels a plus
  • Reasonable Accommodations may be made to allow individuals to perform the essential functions of the job
  • Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review contracts, product specs and training documentation, sales data, and quotas
  • Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to frequently operate a personal computer (estimated 80%-100% of the typical workday) and other office equipment
  • Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting and at a keyboard for an extended period of time, considered to be approximately 80%-100% of the workday
33

Senior Manager Inside Sales Resume Examples & Samples

  • Undergraduate degree required, Graduate Degree in Business Administration highly preferred
  • Airline or B2B sales experience highly preferred
  • At least 3-5 years in a management role
  • Ability to operate in a highly competitive, demanding environment
  • Above average analytical ability and communication skills
34

Account Manager, Inside Sales Resume Examples & Samples

  • Includes out-bounding calls to drive new business acquisition with established and new customers
  • Ability to utilize strategic probing to identify, evaluate, and recommend alternative business solutions
  • Ability to be Involved in contract negotiation and possesses strong financial/business and pricing knowledge
35

Manager, Inside Sales Resume Examples & Samples

  • Hire, Train, and Manage team of iCAMs
  • Ramp new team members into high-performing sales stars
  • Develop Reps into field sales-ready candidates for future Account Manager positions
  • Reporting on activity and results metrics to senior sales management
  • Advise reps as they formulate messaging and execute prospecting campaigns to secure new meetings; you aren't afraid to get your hands dirty and jump on calls/meetings with your reps
  • Lead meetings and role play sessions with the team
  • Have the ability to help develop email templates and calling scripts
  • Identify, sponsor the implementation and ensure success of new and existing tools
  • Identify and make recommendations for improvement in the areas of process, efficiency, and productivity
36

Manager, Inside Sales Resume Examples & Samples

  • Hires and builds a sales team that has the ability and resources to achieve sales
  • Coaches, develops and manages the performance of the inside sales team to ensure they have the capabilities required to meet targets for revenue growth, productivity, quality and optimization of customer satisfaction within a sales territory. Ensures that each sales representative is using the CEB Challenger Sales approach and managing their sales pipeline using the Dealmaker tools in SFDC
  • Track and monitor sales demos: Set, Completed, Sold. Report on these key metrics by seller and by team on regular intervals and review with Director of Sales
  • Serves as a subject matter expert or advisor on selected customer product sales and handles issues escalated by team members, including TO’s as necessary
  • Facilitates strategic planning and sales pipeline planning to maximize sales and revenue and maximize the potential of team’s territory
  • Sets sales goals (quotas plus key sales objectives for inbound and outbound sales) and other defined sales metrics for inside sales representatives, based on corporate/regional sales goals for assigned products and territories
  • Develops appropriate territory structures for inside sales team
  • Works with the Director of Sales to ensure customer leads received from the Lead Gen Team are passed to Inside Sales Representatives as appropriate
  • Coordinates and maintains effective working relationships with other Cox Automotive Business Units to ensure high quality customer service
  • Works with the Director of Sales to review and approve sales presentations, commission reports, and other reports developed by Inside Sales Representatives within his/her approval authority
  • 7 or more years of experience required in related field; 5 or more years of experience required if candidate possesses a related advanced degree
  • 3 years business-to-business sales experience
  • 2 or more years of experience in a management role preferred
  • 3 years’ experience in software sales and or media sales
  • 1 year call center sales supervisory or management experience preferred
  • Knowledge of the Automotive Industry
  • BS/BA degree in related discipline strongly desired
  • 6 month’s work experience using Windows-based PCs, Microsoft Office, CRM (SFDC)
  • Valid driver’s license, good driving record, reliable transportation
  • Excellent skills in building relationships, building the sales team, business sales skills, champions adaptability, coaches and develops, oral communication, demonstrates business acumen, continuous learning, making sales operations decisions, pc skills, and promotes accountability in order to work effectively with teams throughout organization
37

Manager Inside Sales Resume Examples & Samples

  • Responsible for selling the company’s products and/or services via telephone using knowledge of the company’s products/services/supplies
  • Coach’s representatives to qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales
  • Responds to customer inquiries and resolves problems. Hires & performance manages sales team and complete required sales documentation
  • Bachelor’s degree or equivalent education and experience. Typically 6+ years of experience. 4+ with a Master's Degree
  • Strong track record of leadership, peer-mentoring, and participation in organization
  • Strong customer service focus
  • Excellent communications (oral and written), organizational, negotiation, persuasion, planning and time management skills
  • Must have a valid driver’s license with a satisfactory driving record
  • Successful completion of Sales Manager Assessment
38

Account Manager Inside Sales Midmarket Resume Examples & Samples

  • At least three years’ experience in ICT selling to end-user customers or distributors
  • 3-lingual NL/FR/ENG
  • The time management skills to meet multiple demands in a complex and changing environment
  • Experience in a cross-functional team or multi-cultural
39

Account Manager Inside Sales Resume Examples & Samples

  • Works directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met
  • Achieve high penetration in contacts with consultative conversations that leverage strategic questions
  • Excellent communication and presentation skills to present strategy of PCG and execution of business reviews with accounts
  • Renew existing business and grow share of wallet with add on products
  • Fully understand the client workflow and make recommendations based on the clients' needs
  • Pursue sales in an Action-Oriented manner
  • Close sales with risk-adverse prospects
  • Five years of consultative sales/account management experience
  • College degree or equivalent market experience
  • Accounting industry experience a plus
  • Organized, self-starter, high achiever, team contributor
40

Manager, Inside Sales Resume Examples & Samples

  • Ability to manage a diverse group of people
  • Excellent interpersonal, communication, and relationship-building skills
  • Must live in Plano or be open to relocating
  • A minimum of 5 years inside sales management, and a demonstrated expertise in technology
41

Manager, Inside Sales Resume Examples & Samples

  • Manage and develop a team of 10-12 Inside Sales Specialists responsible for quickly responding to inbound calls, marketing leads, and consulting with customers on their software needs
  • Responsible for training and coaching Inside Sales team on items such as the following
  • Bachelor's degree or equivalent in business management experience
  • Prior experience leading Inside Sales team
  • Ability to train and motivate Inside Sales team
  • Skilled presenter and negotiator
  • Proven results in meeting and exceeding sales targets/quotas sales or ranking in top 10% of sales organization
  • Ability to reframe and challenge the way customers view their businesses
  • Skill in driving two-way communication
  • Proficiency in Microsoft Suite required; preferred experience in SalesForce
42

Sales Manager, Inside Sales Resume Examples & Samples

  • Effective coaching support for a team of Inside Sales Team Managers and frontline representatives
  • Ensure that key business indicators are met and exceeded through the development of strategies focusing on sales , ARPU in, COA, customer churn and employee satisfaction and service levels
  • Develop a sales culture focused on delivering world class sales performance
  • Liaise with Regional partners to support sales results in the channel by means of effectively deploying defined sales programs and identifying best practices and process improvements
  • Ensure Team Managers and Representatives are clear on daily, weekly, and monthly objectives, with a full vision of year-end department goals
  • Oversee that all Team Managers and Representatives are trained in accordance to the appropriate learning plans including classroom, coaching, simulations, eLearning modules, and others as directed
  • Ascertains that all Sales Team Managers and Representatives are fully knowledgeable on Rogers product offerings, branding messages, and current offers/promotions. Validates all reporting of sales and other metrics, as directed, on an ongoing basis
  • Manage and participate in different sales activities
  • Develop, implement and monitor the coaching and career-pathing of employees, ensuring employee development and high retention rates
  • Motivate and develop a high performance team that will exceed customer and stakeholder expectations through adherence to a grassroots sales culture
  • Develop strategies and tactics that support open, timely and consistent communications throughout the team
  • 3+ years’ experience leading sales teams, preferably in a inside sales environment
  • Demonstrated leadership skills and sales background
  • Extensive direct sales coaching and performance management experience in a sales leadership role
  • Demonstrated proficiency in the competencies required for a senior leadership role (i.e. achievement orientation, team leadership, adaptability, business acumen)
  • Conflict resolution and ability to collaborate with other departments to achieve common objectives
  • Post-secondary degree/diploma an asset or equivalent certification in a business related field
  • Team is situated in Ottawa, Kitchener & York Mills
43

Manager, Inside Sales Resume Examples & Samples

  • Focus on developing relationships with customers in Dell's Healthcare sales segment (Fortune 500 and similar organizations)
  • Manages a staff of professional level team members or manages a team through lower level supervisors
  • Defines roles and responsibilities
  • Plans for an area's future needs and operations
44

Account Manager, Inside Sales Resume Examples & Samples

  • 1-3 years sales experience or similar
  • Consistent achievement of sales quota
  • Exceptional communication and organization skills – and the ability to follow through and manage a large workload
  • Excellent customer service skills with a customer first attitude
  • Ability to present and demonstrate both live as well as through Webinars
  • Strong problem-solving and analytical orientation with the ability to innovate and analyze alternative solutions – specific to the target at hand
  • Detail focused, executes with excellence and owns the outcome
  • Clearly communicates, outlining problems, targets, results and key insights
  • Thrives on change and has an infectious ‘can do’ attitude
  • Self-motivated, tenacious and balanced individual who brings ‘can do’ motivation to work every day
45

Senior Manager, Inside Sales Resume Examples & Samples

  • Lead the team to sales quota attainment
  • Coach, manage performance, and develop direct reports
  • Drive lead progression, high activity standards, and pipeline management
  • Develop and maintain monthly and quarterly team forecasts
  • 5 years of experience in hi-tech sales
  • Exceptional attention to detail. Smart, thorough, and able to work independently
  • Proven ability to lead a sales team in all areas of the sales cycle
  • Prior experience with Salesforce.com or other CRM tool
46

Manager, Inside Sales Resume Examples & Samples

  • Manages the Inside Sales Department to achieve short and long term goals, sales revenue, gross profit and other objectives within their defined territory
  • Facilitates successful sales activities by serving as the escalation point for customer calls and non-routine questions regarding policies, products, and services
  • Accountable for ensuring attainment of gross profit quotas by the team members as measured by the monthly and annual bookings reports
  • Identifies and forecasts potential sales opportunities for supported products and services
  • Manages a team of Inside Sales Representatives; reviews performance on an ongoing basis and takes corrective action, when required
  • Builds and develops relationships with Original Equipment Manufacturers (OEMs) for leads and training opportunities
47

Manager Inside Sales General Administrative Resume Examples & Samples

  • Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system
  • Schedules the production and delivery of orders with store operations
  • Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction
48

Manager, Inside Sales Amnisure & Quantiferon Resume Examples & Samples

  • Lead the team of Specialists, track budget achievement, identify and understand market trends, monitor CRM system compliance, and drive all initiatives ensuring excellent execution by the team
  • Provide administrative control over responsibilities, written performance review and a development plan for each employee, complete written performance goals and quarterly reviews with each direct report
  • Provide leadership and management direction that enable the region sales organization to exceed the tactical sales plan and achieve the regional sales objectives
  • Cooperate effectively with marketing, customer service, and technical support to maximize revenue
  • Operate within the hospital environment at a clinical, lab and administrative level across departmental silos. Focus Areas: Birthing Centers, Infectious Disease/Control, Risk Management, Administration, Hospitalist, Employee Health, Emergency Room, Pediatrics, Human Resources, Pulmonologists, Pharmacy
  • Recruit appropriately experienced and talented Specialists to cover the region
  • Provide leadership and management for sales team in the region, including being a role model, who demonstrates QIAGEN core competencies: Leadership, Communciating Effectively, Business Focus, Managing Change, Customer Focus, Applying and Managing Resources, Taking Initiative, Developing and Applying Skills and Knowledge, and Working In Teams. Coach and development team members
  • Ability to Analyze and Interpret Data, Develop Customer Partnership and Develop and Implement regional account strategies to drive sales and Manage Change
  • Effective Coaching and Development
  • Competitive industry and product knowledge, Qiagen product lines desirable
  • Intermediate computer skills and knowledge of Windows XP or equivalent
  • Basic knowledge of clinical laboratory practice
  • Experience in hospital division of pharmaceutical sales and/or in vitro medical diagnostics industry
  • Self motivated with the ability to work independently and demonstrate initiative
  • Excellent listening, written and oral communication skills for all business levels
  • Valid drivers license required
49

Account Manager, Inside Sales Resume Examples & Samples

  • High school diploma or equivalent required. Associates degree, technical college or some college course work preferred
  • For US postings, the EEO (Equal Opportunity Employer) statement needs to be included. Taleo is designed to pull a link to this posted statement for all US jobs. Please check your postings to ensure this is occurring and if needed, this statement can be copied and pasted and added into any US only posting.]
  • Select the My Jobs hyperlink available in the Field, "Life at Dell" to learn more about Dell culture, interview process, benefits, etc. For their location
50

Manager, Inside Sales Resume Examples & Samples

  • Has direct accountability for the revenue growth performance of an inside sales team
  • Responsible for managing the day-to-day revenue generating activity of the inside sales team and ensuring processes are in place to attain revenue targets
  • Regularly monitors and coaches representatives to ensure excellence in selling skills
  • Develops and measures strong revenue focused metrics that will drive the performance of the inside sales organization
  • Ensures the volume of work produced meets product/service standards and exceeds quality standards
  • Approves personnel activities in the areas of talent acquisition, training/development, and evaluation of staff performance
  • Gain thorough understanding of customer business and strategic plans as they relate to CommVault’s products and services
  • Identify and select new sales team members
51

Senior Manager, Inside Sales Resume Examples & Samples

  • Partners with Field Sales to implement a plan to increase business resulting from the specific territories. Leads and supports Inside Sales Team with the successful execution of territory sales growth plan (new business, conversion and share of wallet) for assigned team/accounts
  • Partners with Sales Operations to obtain market intelligence and tools needed to support development of business within the market. Manages and leads new and experienced inside sales people recruits, hires, and develops sales team. Builds good working relationship with operating location management teams, and customer care professionals at Manheim location’s where appropriate. Owns the on-boarding and off-boarding process for subordinates
  • Bachelor's Degree in Business, Accounting, Finance, Economic or related area
  • Skills in project and process management, problem solving, teambuilding and communications
  • Advanced computer related skills in use of Excel, Word, PowerPoint and Hyperion Essbase
  • 5 to 7 years job related work experience
  • 3 or more years work experience related to financial strategy, management consulting, business performance management and/or corporate strategy
52

Manager, Inside Sales Resume Examples & Samples

  • Monitors sales rep productivity in support of their account and territory development
  • Leads the Inside Sales team in following sales methodology and best practices, as well as using Salesforce.com as a system of record
  • Provides ongoing mentorship to sales reps to teach appropriate prospecting techniques for securing new clients, key account management, and general account maintenance
  • Assesses skill sets and provide ongoing coaching and feedback to team members in order to meet objectives, reinforce sales methodology and provide guidance on career path direction. Implement personal development plans for individual team members
  • Guides inside sales team members on how to manage key relationships with principals at select Channel Partners and work closely with the Regional Managers and Channel Managers in setting objectives for IS
  • Provides direction and expertise to the team members and participate in cross-selling initiatives
  • Manages an appropriate pipeline and forecast
  • Obtains weekly sales forecasts from each inside sales rep and prepare a management level revenue projection for the current month, quarter and year. Manage and coach reps to ensure accurate and timely forecasts which are reflected in Salesforce.com
  • Leads prospecting efforts that result in adding new customers
  • Ability to assess customer information, identify and address problem areas, formulate relevant solutions, and present the solution effectively
  • Experience in inside sales telesales of complex technical business solutions in the enterprise space and strong understanding of business drivers for Line of Business solutions within enterprise organizations
  • Superior level of specialized sales and product solution knowledge and a solid understanding of Citrix competitive domain and technologies
  • Able to articulate and understand the customer strategy and Citrix delivery infrastructure solution strategy for the specific technical area and teach sales engineers these concepts
  • Bachelors Degree, related field or other equivalent experience
  • 2+ years of inside sales telesales sales management experience preferably in the Information Technology industry
  • Demonstrated track record of delivering call coaching and sales negotiation training
  • Citrix CCSP certification
  • LI-MS1, Fort Lauderdale, FL
53

Account Manager / Inside Sales Resume Examples & Samples

  • Responsible to grow accounts as a foundation for monthly revenue
  • Serves as primary contact for assigned accounts. Consults with customers to understand business issues and goals, and works with customers to develop improved solutions for business needs
  • Arranges for quotes, understands competitive pricing criteria, books and inputs jobs into the production stream. Puts together sales collateral to use to secure new business and up-sell existing accounts
  • Ensures timely processing and updates as work flows through the shop. Responds to customer requests and inquiries regarding current and future work. Resolves issues that may arise during production of customer products. Keeps sales team informed of customer project status, progress, issues, enhancements and modifications as required
  • Is familiar with sister company capabilities in order to assist sales staff in quickly identifying appropriate plants for opportunities that can be placed in the network
  • Resource for sales staff for outside services in the area to meet unique processing needs that are outside the Company’s capabilities
  • Maintains knowledge of industry trends including new products as well as new processes and technologies for existing work. Performs ongoing SWOT analysis regarding our position with competitors, and apprises the sales team as necessary
  • Works with the President to identify opportunities that are before us in order to assist in developing a strategic plan to grow sales
  • Performs other related duties and participates in special projects as assigned
  • Excellent skills in Microsoft Office - Excel, Word and PowerPoint
  • May require knowledge of, or ability to quickly learn specialized software related to the position
  • Able to translate previous work experience in to very good problem-solving skills and appropriately apply proven solutions
  • Consistently delivers prescribed outcomes in a timely and accurate manner with appropriate guidance
  • Applies existing processes and procedures to solve problems and may receive guidance for problems that are non-routine
  • Required good communication skills, both verbal and written
  • Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments
54

Manager, Inside Sales Academy Resume Examples & Samples

  • Attract, hire, train and develop top inside sales talent for a variety of customer bases and ensure inside sellers are able to leverage the sales management process and demonstrate our value proposition to medium customers
  • Partners with Learning Delivery Consultant to set clear performance and behavioral standards with team members and create consistency and accountability between the training environment and the sales floor
  • Successfully execute onboarding and facilitate on the job learning for each team member
  • Provides regular, specific feedback to internal partners on any identified trends. This includes observing LDC’s in the classroom setting and providing feedback intended to strengthen our training program. Will work in cooperation with Sales Effectiveness Leader and LTOE Leader to strengthen the partnership between the respective areas of the business
  • Demonstrate ability to increase effectiveness of coaching and process based on feedback received from inside sales leaders and other stakeholders
  • Will serve as subject matter expert for the skills required to be successful in the ISA role
  • Owns additional leadership responsibilities including but not limited to team huddles, delivery of training modules, daily stand ups, etc
  • Minimum of 3 - 5 years sales experience in B2B solution-based selling environment focused on revenue attainment and goal orientation. Inside sales experience is desired
  • Results orientation and preferred candidates will have a history of proven success in leading teams
  • Experience in talent management and performance management is desired
  • An assertive personality, high energy level, resilient character, and ability to lead change
  • Competence with computer software and a CRM
  • Preferred candidates will have an Undergraduate Degree
55

Senior Manager, Inside Sales Resume Examples & Samples

  • Responsible for the development and performance of all inside sales activities in a assigned market
  • Directs a sales team through leadership and coaching
  • Requires the ability to influence others to achieve results
  • Responsible for driving demand and revenue around Virtustream's core business into Virtustream installed accounts and net new accounts with our channel partners
  • Works towards the achievement of revenue goals, demand generation responsibilities, development of sales representatives, and overall value and vision of Virtustream Inside Sales
  • Excellent communication in English and German (other languages a plus)
  • Ability to drive accurate and timely decisions
  • Ability to manage in a matrix environment
  • Possesses operational command of the business
56

Manager, Inside Sales Resume Examples & Samples

  • BS/BA is preferred but not required
  • 7+ years in an inside sales role
  • 3+ years managing a large team of sales professionals
  • Proven history of successfully coaching and mentoring various levels of sales talent
  • Experience setting and managing goals and budgets, annual territory planning
  • Strength in creating a sales culture with motivational programs and content
  • Proficiency in Excel, reporting and metrics
  • SalesForce.com or similar CRM
  • Strong presentation skills to various levels within an enterprise environment
57

Manager, Inside Sales Representatives Resume Examples & Samples

  • Leads a team of 5-10 Inside Sales Representatives-SMB, and/or Inside Sales Associates that perform lead processing, opportunity qualification and sales promotion related customer follow ups
  • Manages Team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met
  • Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
  • Monitors daily activity of sales representatives including outbound calls, targeting specific customers to achieve objectives and managing sales support activities
  • Establishes and reports on metrics to measure performance of the inside sales activities; corrects deficiencies where necessary
  • Collaborates with regional field sales employees on territory planning and execution
  • Maintains and promotes a successful and positive work environment; trains new hires and provides coaching and counseling to direct reports
  • One to three (1-3) years of inside sales management or supervisory experience in the software industry preferred; telephone and internet based sales experience required
  • Proven track record of successful selling as an inside sales representative
  • Demonstrated knowledge of different sales methodologies and customer relationship management (CRM) systems: SalesForce knowledge is desired
  • Knowledge of virtualization technology, experience with VMware and/or Microsoft is preferred
  • Experience in Channel Sales a plus
58

Account Manager Inside Sales Resume Examples & Samples

  • Informs customer of rates, shipping date, anticipated delays and any additional information needed by the customer
  • Handles claims, overages, shortages and damages
  • Follows organizational policies and procedures and maintains clear and direct line of communication within the organization to meet customer requirements
59

Manager, Inside Sales Resume Examples & Samples

  • Drive attainment of sales revenue and margin, as well as track and drive sales productivity matrix
  • Responsible for ensuring weekly update of the outlook plan, sales funnel, call plan of the team
  • Use historical and predictive data, to make the financial forecast and the operational capacities plan for sales planning
  • Plan and recruit quality talent in the business. Build a strong team by coaching and developing internal high potential employees and by hiring externally
  • Work closely with Country Manager to develop & identify new opportunities & to maintain / support existing customers. Focus on retaining and developing customer by providing solutions to yield win-win results for Dell and Partners
  • Join plan all major activities and programs such as co-marketing, promotional events, education and incentives. Implement strategy through the team
  • Conduct regular business reviews with Dell Partners to assist make accurate forecasting decisions. Focus on increasing profitability and market share for Dell
  • Ability to introduce & pilot new product offering
  • Ability to act as a business partner in support respective distributor business units
  • Ability to work and communicate effectively with senior executives
  • Ability to work in cross-functional team. Past work experience in multi-cultural environments will be a plus
  • Ability to deal with ambiguity, rapidly prioritize and update changes quickly. And strong attention to details, as well as strong planning and priority-setting abilities
  • Excellent written and verbal skills, including: listening, negotiation and presentation skills
60

Account Manager, Inside Sales Nashville Resume Examples & Samples

  • Must be releasable by having met time in role, must be SRII sales grade or higher, and cannot be on a Written or PIP within the last (12) months
  • Analyze multiple market factors to both anticipate/identify customer problems/needs and recommend appropriate solutions
  • Engages cross functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
61

VP-portfolio Manager & Inside Sales Resume Examples & Samples

  • Develop a strong understanding of the Pre-Series A ecosystem and what early stage founders need/want/expect
  • Cross-sell/ up-sell and mine the portfolio (ES/Atlas) for product adoption opportunities
  • Offer solutions that stem from funding, lending needs, or changes in business models
  • Deepen existing relationships and advance the SVB brand in the market
  • Design and implement a "buddy system" to support Early Stage Practice Evangelists in vetting companies/ prospects and building the ESP Portfolio
  • Display a well-rounded knowledge of SVB banking products and services, processes and procedures
  • Sound decision making on escalated/ non-routine account maintenance issues
  • Support the implementation of strategic initiatives like the Business Credit Card pilot
  • Track Seed and Series A funding events within the portfolio
  • Collaborate well with NorCal and regional early stage teams to deliver transfers and integrated wins
  • Produce data for reporting, provide feedback and insights, including competitive intelligence
  • Deliver referrals to other SVB teams including PES and Private Bank
  • Assist in mentoring junior members (associates) on the team
  • Understand and operate within SVB's risk and compliance policy and ESP's guiding principles
62

Manager Inside Sales Resume Examples & Samples

  • Manage 8 to 10 Customer Success Managers within defined geographical and/or vertical territories
  • Coordinate with cross-functional business partners to problem solve and ensure productive communication and implementation of processes
  • Select, develop, train, and retain diverse sales force of top talent
  • Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning
  • Transfer skill set through active participation in client meetings with Customer Success Managers
  • Provide active coaching, development, and feedback to Customer Success Managers utilizing hard metrics derived from dashboards and reports
  • Set the example and coach Account Managers in their understanding and commitment to live the Verizon values
  • Analyze key performance indicators, leveraging tools such as SalesForce.com, to gauge business health on a daily, weekly and monthly basis
  • Integrate all internal and external resources to achieve high levels of customer satisfaction
  • Minimum 5 years of experience in an account management, customer success management, or another relevant sales role
  • Minimum of 1 year experience in a sales leadership role
  • Ability to demonstrate a strong grasp of SaaS success metrics and business model
  • Strong business acumen with the ability to analyze data to make sound decisions
  • Expert negotiation skills specifically with experience handling contract terms and conditions
  • Develop and maintain effective internal partner relationships and relationships with customers so that objectives can be achieved
  • Detailed understanding of the complexities combined hardware and software solutions present to clients and Verizon Telematics
  • Relevant industry knowledge applicable to Verizon Telematics specific customer base
  • Clear understanding of Customer Success sales processes and customer lifecycles
  • Moderate to advanced skill level using applications such as Microsoft Excel, Power Point, and Word
63

Senior Manager, Inside Sales Resume Examples & Samples

  • Lead a team of Inside Sales Representatives who are responsible for researching, identifying, and generating weekly new opportunities using incoming demand generation tools, as well as directly over the phone and through social media
  • Building, qualifying, and managing an accurate and growing sales funnel using Salesforce.com
  • Close collaboration with the Enterprise Account team in development of account strategy and demand generation activities required in both geographical territories as well as vertical markets
  • Broad familiarity with demand generation tools including Salesforce.com, Marketo, Rainking, LinkedIn Professional, and other tools is highly preferred
  • Ownership and planning of dedicated campaigns leading to new demand generation activities within the company
  • Establishing metrics for success for the Inside Sales team and reporting progress on a regular basis
  • A minimum of 3 years of experience leading an Inside Sales team. The ideal candidate would have shown a career progression that included 3-5 years of experience as an Inside Sales Representative followed by a career progression that shows increasing levels of responsibility
  • Consistent delivery of exceptional results in a fast-paced, complex sales environment
  • Robust knowledge and understanding of sales process as well as customer psychology
  • Substantiated history of successful customer interaction and results in technology markets. Familiarity with storage related markets, customers, and technologies is a plus
  • Excellent verbal and written communication skills with the ability to use MS Office tools as part of detailed reporting requirements
  • Training in consultative selling with familiarity of Miller-Heiman or Challenger sales tactics is helpful
  • Highly motivated individual who is dynamic and inspirational. Needs to lead a team to do the sometimes tedious work of constant demand generation and appointment setting through cold-calling
  • Highly ethical individual with uncompromising integrity. Analytic and strategic. Excellent judgment and management ability. Line-driven, enthusiastic and energetic
  • Capable of thriving in fast paced environment with multiple stakeholders and expectation points. Must be able to effectively manage expectations comfortably and effectively across multiple domains
  • Detail-oriented individual with exceptional communication, listening and problem analysis/resolution skills; adept at managing multiple projects and demands simultaneously
  • Recognizes own fallibility; accepts responsibility for mistakes; able to improve individual performance in response to feedback
64

Manager, Inside Sales IoT & MM Resume Examples & Samples

  • Design, implement, and lead a successful IoT Inside Sales program and team – leveraging successful T-Mobile Inside Sales best practices
  • Train and develop a staff of successful Inside Sales Representatives, ensuring team members obtain the appropriate training and support to best apply their knowledge and skills on the job
  • Conduct ongoing mentoring/coaching
  • Implement key operational initiatives while maintaining high ethical and procedural standards
  • Coordinate and run frequent sales meetings and performance updates
  • Increase market share and achieve and exceed performance targets related to subscribers, revenue, and churn
  • Focus on driving IoT solution sales through a combination of direct sales and referrals to strategic partners or resellers
  • Ensure Inside Sales Reps meet/exceed activation and contract renewal goals. Implement and execute with excellence all sales strategies, programs, and services to further enhance T-Mobile’s position in the IoT space
  • Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting
  • Experience selling B2B, M2M, or IoT solutions
  • Legally authorized to work in the United States
  • High School Diploma/GED. Bachelor's Degree preferred
65

Account Manager, Inside Sales Resume Examples & Samples

  • Performs outbound sales activities such as cold calling, lead follow-up, sales qualifications, and offer extensions to existing or new customers,
  • Accurately updates and utilizes Salesforce.com to forecast and track all sales activities,
  • Meets or exceeds quota goals in an assigned territory. Ensures sales targets/objectives are achieved quarterly and annually,
  • Effectively leverages internal resources (e.g. District Manager, Technical Consultants, Solution Specialists, Global Financial Services) and channel resources to drive transactional volume,
  • Collaborates with manager to develop territory plan to identify key target markets and plans sales campaigns to drive demand for the channel,
  • Maintains contact with customers in an assigned territory to ensure customer satisfaction, basic and complex issue resolution, and Dell EMC's footprint expansion,
  • Maintains working knowledge of products and services, industry trends, and competition in order to position Dell EMC products effectively with customers,
  • May attend meetings in geographies supported and travel to partner events
  • At least two years’ experience in IT selling to end-user customers or distributors
  • Understanding of EMC's products and their value added to the customer,
  • Solid understanding of the competition,
  • Communication skills,
  • Ability to influence others to achieve results,
  • Consultative skills,
  • Ability to work in a team environment,
  • Takes initiative,
66

Manager, Inside Sales Resume Examples & Samples

  • Establish business strategies and processes that will result in highly integrated sales teams motivated to achieve aggressive, yet achievable goals with the proper guidance and leadership
  • Ensure the team's adherence to department standards regarding completion of paperwork, contracts, client startups and SalesForce.com data entry
  • Establish sales quotas, measure performance to quota, and pro-actively install process
  • Consistently monitor results of sales process including sales forecasting, pipeline management, and sales tracking through the use of SalesForce.com and other designated IT tools
  • Assist in developing new sales goals and sales budgets on an annual basis
  • Work closely with Marketing on lead follow up and lead generation
  • Serves as a role model and coach to sales professionals and support staff in all aspects of the sales process and customer relationship management
  • Addresses and resolves customer issues and arbitrate sales personnel issues
  • Responsible for recruitment of field sales professionals
  • Bachelor’s Degree preferred or equivalent experience is preferred
  • 2 plus years managing SaaS sales professionals in a rapidly growing and constantly changing environment
  • Experience managing forecast new/upsell revenue and reporting said forecast to Executive Management and Finance
  • Excellent business acumen, communication skills, presentation/selling skills and interpersonal management skills
  • Advances skills utilizing Google, Microsoft Office Suite, including advanced skills in Salesforce.com or similar CRM
  • Ability to travel as needed up to 20%
67

Manager, Inside Sales Resume Examples & Samples

  • Minimum 3-5 years experience in business or sales management
  • Ability to handle interpersonal issues within their staff group and diffuse conflict
  • Ability to keep the inside sales team on tract for establishing all sales goals and objectives
  • Achievement-oriented and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
68

Manager Inside Sales Resume Examples & Samples

  • Must have Call Center Sales Management experience
  • Ecommerce/Chat Experience is preferred
  • Five plus years proven track record of sales management in business telecommunications, cable television or related business-to-business with proven success in a managerial role
  • Must have proven, and demonstrated ability to motivate and inspire others to succeed and achieve objectives
  • Proven record of strong negotiation and problem solving skills. Must have proven track record in successfully achieving sales goals and departmental objectives
  • Excellent oral presentations skills and written communication skills
  • Strong organizational and problem solving skills necessary
  • Must possess good time management skills and ability to prioritize effectively
  • Aptitude with statistics required
  • Must be able to work well in fast paced environment
  • Ability to lead across functional groups
69

Account Manager, Inside Sales Resume Examples & Samples

  • Act as the primary point of contact for all assigned accounts; connecting customers with relevant resources, providing product demonstrations, and explaining agreement terms
  • Identify areas of opportunity for engagement with products and services by using a consultative sales approach
  • Record all customer-related activities in CRM
  • Maintain accurate and detailed client records and data
  • Collaborate with internal departments regarding product needs, including enhancement request tracking and requirements, and assist with product roadmap prioritization
  • Identify beta testers and pilot participants for new features, products, and services
  • Provide proactive, detailed, timely, and ongoing communication to clients
  • Act as project manager across multiple functions for customer escalations and projects, ensuring successful resolution
  • Advise clients on industry best practices and market trends
70

Account Manager, Inside Sales Resume Examples & Samples

  • Drive Acquisition of New business targets and reacquisition of customer business within the Dell environment
  • Build relationships with assigned contacts within your account set
  • Know all aspects of assigned customers, the channel sales market place, knowledge of the technology industry, and competitive posture of the companies you serve
  • Be able to apply the Direct -Model as it applies to Partners and position the wide array of products/services to offer
  • Comply with all rules around account engagement for reseller teams. This includes proactive contact with direct teams, identifying end users, ensuring export compliance satisfied, etc
  • Attend all quarterly training sessions and team meetings
  • Support a weekly forecast process and be able to accurately predict weekly top opportunities/identify potential upside
71

Manager, Inside Sales ANZ Resume Examples & Samples

  • Lead and develop inside sales team to achieve business goals in revenue, growth and customer development
  • Development and execution of the operation Inside Sales strategy to include specific revenue, recruitment and marketing goals and activities
  • Ensure high levels of customer satisfaction and retention through all phases of the customer
  • Lifecycle,
  • Pipeline management, sales forecasting & sales performance management
  • Providing direction to all Inside Sales Rep team including target setting, KPIs and performance reviews
  • Achieve sales targets across the range of software products
  • Manage channel partner transactions
  • Running regular account reviews with Inside Sales team resulting in a detailed understanding of the status of significant accounts and deals in the region
  • Champion the use of the Salesforce across the Reps and SE's
  • Work with teams across, Channel, marketing, sales specialists and engineering
  • Establishing and growing VMware expertise within the VMware Inside Sales to strengthen VMware market share and market place defensibility
  • Developing a prominent role in articulating VMware’s vision and message to the Channel community
  • Extensive experience running Inside sales teams
72

Manager, Inside Sales Resume Examples & Samples

  • 4 Yrs. Sales management experience managing Business Sales or Inside Sales Teams in a commissioned quota driven environment, with a proven track record of success
  • Superior professional selling, prospecting, funnel and account management skills
  • Proficiency in windows-based software programs (Word, Excel, and PowerPoint)
  • Superior negotiation and closing experience
  • Strong customer relations and negotiation skills required
  • The successful candidate will have a demonstrated track record of building winning teams and implementing sales strategies to achieve
73

Territory Manager, Inside Sales Resume Examples & Samples

  • Performs outbound sales activities such as cold calling, lead follow-up, sales qualifications for both new and existing customers
  • Meets or exceeds activity metrics for outbound calls, appointments set, opportunities added, and prospecting time
  • Maintains contact with customers in an assigned territory to ensure customer satisfaction, issue resolution, and cross-sell opportunities for EMC’s large portfolio
  • Leverages internal resources and matrix organizations (e.g. District Manager, Technical Consultants, Solution Specialists, Programs, and Global Financial Services)
  • Builds relationships and effectively communicates with external partner organizations and assigned Territory management team
  • Proven ability in delivering against sales targets
  • Understanding of Dell EMC's products (desirable)
  • Good understanding of IT market
74

Manager, Inside Sales Resume Examples & Samples

  • Achieving monthly, quarterly and annual sales targets
  • Tracking and measuring appropriate performance metrics
  • Provide direction, coaching and leadership to team members, achieving both employee satisfaction and team success
  • Achievement of stakeholder satisfaction as your team interacts with different parties
  • Participate in recruiting, mentoring and training activities
75

Manager, Inside Sales Resume Examples & Samples

  • 70% Planning and implementation of advertising sales efforts
  • In coordination with all CMG Newspaper markets achieve assigned sales objectives
  • Implement business rules and best practices for Inside Sales to work cooperatively with Outside Sales in all CMG Newspaper markets
  • Achieve goals for teams and individuals, and monitor staff performance
  • Deploy resources, and execute plans to maximize revenue for print, digital, and self-service portals, while providing an outstanding customer experience
  • Execute initiatives that leverage internal customer records, external intelligence, our CRM platform, and B2B marketing which result in local advertising revenue growth
  • 20% Develop sales team to be the best-in-class for print and digital sales
  • Build a culture of excellence and success
  • Inspire the team to meet or exceed departmental goals
  • Coaching, training, developing, and growing direct reports
  • Establish a customer experience that is best-in-class
  • Recruit, hire, and develop new talent
  • Develop benchmarks and metrics for team sales performance
  • 10% General administration for the operation of the CMG Inside Sales Department
  • Lead the team through open, clear, and thorough communication
  • Follow CMG/CEI policies and procedures
  • Maintain all necessary business records for properly managing the department
  • Work with Finance, Human Resources, IT, and other departments as needed to achieve objectives
  • Demonstrate commitment to high professional ethical standards and a diverse workplace
  • Outbound telephone sales, customer retention, and data-based selling
  • Inbound telephone sales management
  • Deep and practical knowledge of digital marketing and advertising
  • Experience in selling and managing print and online Classified advertising products and services
  • Experience in using market research to impact advertising revenue
  • Excellent proven communication and decision making skills
  • Proven consultative sales and sales presentation skills
  • Salesforce or CRM campaign management knowledge and implementation
  • Must have a proven track record of establishing strong internal relationships with a sales team spread over multiple offices
  • Must have knowledge in local media advertising and local competitive strategies
  • Positive people management experience in high-pressure environment
76

Manager, Inside Sales Resume Examples & Samples

  • Manage a direct team of Commercial Sales ISRs (Inside Sales Account Managers) covering UK Mid-Market
  • Accountable for attaining quota, growth and business results from a defined account portfolio
  • Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge
  • Applies advanced knowledge of technical/ administrative skills to leverage the skills of others
  • Achieve quota set by the business on a quarterly/half yearly basis
  • Plans and oversees the daily activities of a team. Assigns tasks and verifies accuracy of work. Sets and communicates clear expectations for work outcomes and manages performance
  • Focuses on passionate delivery of a positive and rewarding customer experience according to Dell standards
  • Increases line of business penetration and customer's Share of Wallet
  • Drive mix on the profitability drivers for the business
  • Strategically align with the partner base with a view to maximizing opportunities for Dell
  • Resolve customer escalations/concerns in an efficient and timely manner regarding the sale/delivery of products with customer and internal departments such as manufacturing, customer service and finance
  • Maintains internal and/or external customer relationships. Assumes responsibility for service quality
  • Stays abreast of current industry trends and how Dell’s customers/partners are being impacted to help solve specific market challenges in targeted industries
  • Makes decision based on an appropriate amount of information/data analysis. Uses a variety of data analysis tools and methodologies
  • Drives and/or manages tactical actions with virtual teams
  • Prior experience in managing teams and customer relationships
  • Minimum 2 years of inside sales management experience
  • Proven track record in achieving quota on a consistent basis
  • Excellent Communications Skills
  • Commercial Sales Experience is preferred
  • Prior Exposure to CRM tools such as SFDC, preferred
  • Graduate in any degree with at least 6 years of work experience OR
  • Post Graduate with at least 4 years of work experience
77

Account Manager, Inside Sales S&P Resume Examples & Samples

  • To achieve or exceed all elements of Quarterly Revenue & Margin sales targets as well as cloud mix targets by selling Microsoft software solutions
  • Drive Microsoft Cloud Awareness with Core Sales teams – Focus on CSP
  • Enable Software OSS to focus on NNEA Acquisition
  • Data sourcing / manipulation skills (Microsoft Explore, Excel, BMS)
  • Order processing skills preferred
  • Sharp attention to detail
  • Microsoft certification and experience
  • Relevant product knowledge to support sales teams
  • Sales experience is a required criteria for the role
78

Manager, Inside Sales SE Resume Examples & Samples

  • Team engagement
  • Customer facing experience 3 years plus
  • Previous Presales or Technical Support experience essential
79

Manager, Inside Sales & Sales Development Resume Examples & Samples

  • Proven team leadership experience
  • Prior sales experience required; exposure to Solution Selling, Customer-Centric
  • Teach and use effective sales techniques to uncover those customer needs that can be addressed through Bazaarvoice solutions
  • In-depth knowledge of sales operations and lead management process
  • Can work as part of a selling team with a focus on being a great partner
  • Can articulate the benefits of using our solutions to prospective customers across a broad array of industries
  • Has worked in an environment supporting and delivering to both sales and marketing
  • Has been responsible for managing sales side of campaign execution from marketing
  • Demonstrated strong work ethic and consistent over achievement
  • The ability to learn quickly and be a self-starter (vital)
  • Excellent knowledge of Salesforce.com
  • Full authorisation to work in UK without any restrictions, no sponsorship will be provided
  • Leans into challenging situations
80

Manager Inside Sales Retail Sales Resume Examples & Samples

  • May provide support to Outside Sales Representatives and may accompany OSR to customer sites or meetings with customers
  • May participate in coordinating and conducting customer workshops
  • Provides assistance and training to less experienced Inside Sales Representatives. May have responsibility for on-going supervision of the Inside Sales Department
81

Senior Manager, Inside Sales Resume Examples & Samples

  • Meet/exceed annual business target
  • Execute BMS (funnel build, bid conversion, download base call)
  • Grow business quarter on quarter
  • Ensure best customer experience
82

Manager, Inside Sales Resume Examples & Samples

  • Work with multiple business unit sales and marketing teams to implement and run a comprehensive lead development strategy
  • Collaborate with our Recruiting Team to hire high-potential LDEs
  • Drive strategic initiatives that provide better results across the inside sales team
  • Work directly with Demand Creation team to develop meaningful, results-driven campaigns
  • Create sales processes and continuously push the envelope for improvement
  • Provide regular qualitative and quantitative reporting to multiple Business Units and Global Sales leadership
  • Minimum of 3 years of experience in a sales/lead development management role
  • Significant sales experience (closing or in sales development)
  • Previous sales management experience
  • Consistent record of meeting and exceeding goals
  • Passion for coaching, mentoring, and growing teammates
  • Experience in managing a high growth department
  • Proven B2B track record in managing and directing a highly skilled, motivated, successful and results-orientated lead development team
  • Strong Salesforce.com experience
  • Ability to work cross functionally, lead projects, and get results
  • Demonstrated business-minded orientation with a genuine interest in learning, understanding and contributing to the strategic direction of the business
  • Influential Communication – Demonstrated ability to influence at the executive and individual levels. Ability to form productive relationships within all levels of the organization. Ability to listen and “connect the dots” from one area of the business to another
  • Technical aptitude and demonstrated ability to effectively navigate tools that customize the prospect/customer experience
83

Manager, Inside Sales Resume Examples & Samples

  • Leads, inspires, controls, organizes and directs both the tactical and strategic activities. Develops systems and tools to enable and track optimal sales performance. Ensures a high level of liaison with other departments & staff to ensure co-ordination of activities and understanding of common goals. Provides regular reports on status of specific sales, the market and competitor activities. Represents the company professionally, ethically and morally at all times
  • Talent Development activities include developing training plans with employees to ensure they have the necessary expertise to successfully perform their jobs, provide ongoing guidance to employees, and career counseling to help employees develop and advance in their careers
  • Performance management activities include setting performance standards, ensuring employees have appropriate and realistic job goals, providing ongoing feedback about employees’ performance, conducting performance appraisals, including assessing how the employees have performed and how they can improve their performance, developing performance improvement plans and providing rewards for employee accomplishments
  • Directly assists at high value customer accounts to facilitate the sale of Illumina’s products and services. Ensures that Inside Sales personnel record timely and accurate account/contact details within Illumina’s CRM database. Responsible for ensuring that Illumina’s commitment to customer satisfaction is performed, delivered, and constantly improved
  • Routinely forecasts, monitors, and controls expenses within assigned expense budgets. Routinely and accurately forecasts customer demand (i.e., product quantities and dollars, orders, shipments)
84

Manager, Inside Sales, Western Europe Resume Examples & Samples

  • Build, manage and drive a team of high calibre inside sales professionals carrying revenue quotas
  • Coach/mentor the team on sales methodologies like MEDDIC and help them drive the entire sales cycle from start to close of the deal
  • Meet and exceed bookings targets of Inside Sellers for the identified market segment
  • Motivate and manage Inside Sales professionals to drive pipeline development along with value added resellers
  • Provide accurate weekly forecasts and track sales activity leveraging SFDC
  • Create career bench marks for Inside Sellers to progress into field roles and other areas within the business
  • 5+ years direct quota carrying field sales experience and 2+ years management experience
  • Experience in enterprise sales required, Storage/Networking/Virtualization or Infrastructure industries strongly preferred
  • Excellent communication skills and the ability to build cross-functional relationships
85

Account Manager, Inside Sales Resume Examples & Samples

  • Drive attainment of sales revenue and margin, as well as sales activities metrics
  • Responsible for ensuring daily and weekly update of the outlook plan, sales funnel, and call plan
  • To make PowerHour calls to customer at all time during scheduled call period
  • Able to present the Dell model, value and benefits to the customers & distributors
  • Ability to handle multiple tasks
  • Ability to work and communicate effectively with all levels
86

Sales Manager Inside Sales Team Resume Examples & Samples

  • Experience in forecast planning, management and control of target achievement
  • Previous responsibility for hiring, training, coaching, and motivating the Inside Sales representatives team
  • Providing on-the-job training and mentoring by listening-in on calls, reviewing opportunities and providing feedback in weekly 1 on 1s
  • Experience in proactive and customer focused management and maintenance of existing client accounts assigned to the Account Executives
  • You are used to and motivated by working in a target driven environment
  • Ability to liaise and cooperate with different stakeholders across all levels within the organisation
  • Strong experience in the implementation of quality processes and procedures, using company’s standard tools
  • Ensure compliance to all security policies in all areas and that all security procedures in accordance with the information security are strictly adhered to, escalating any issues as required
  • You speak fluent / native English and any additional European languages are preferred
  • Experience with SFDC is beneficial
87

Senior Manager, Inside Sales Resume Examples & Samples

  • Bachelors or Associates Degree preferred
  • 8+ years of relevant industry experience or equivalent combination of education and work experience
  • 4+ years of leadership experience
  • Able to coach and mentor others on building strong customer relationships
88

Manager, Inside Sales Resume Examples & Samples

  • May manages a team or multiple teams of sales reps / could be a second level manager in the transactional space only
  • Assists with site projects
  • May work on global projects
  • Helps team shape deals with complex pricing, competitive analysis and longer deal cycle
  • Carries a basic complexity and revenue responsibility in a segment/vertical
  • Solid understanding of complexities of the environment and works internally to solve complex business issues
  • Able to resolve the most complex customer escalation issues
  • Able to communicate strategic direction of Dell’s product/service offerings and how they relate to the assigned segment
  • Comfortable managing large teams of individual contributors
  • Understands how to translate strategic direction into results
  • Typically 8+ years of relevant experience or equivalent combination of education and work experience
  • Typically requires 2+ years managerial/leadership experience
89

Manager, Inside Sales Resume Examples & Samples

  • Responsible for the development and performance of all inside sales reps in the EMEA West market
  • Directs a sales team through leadership, coaching and customer sales activities
  • Responsible for driving demand and revenue around DellEMC's core business into DellEMC installed accounts and net new accounts with our channel partners as well as through a direct sales motion
  • Builds a collaborative Inside Sales selling model with our dedicated partner counterparts that aligns our resources and enables scale and reach through focused demand generation programs
  • Works towards the achievement of revenue goals, demand generation responsibilities, development of sales representatives, and overall value and vision of EMC Inside Sales
  • Can build relationships with Stakeholders throughout DellEMC
  • Develop and Execute a plan to evangelize our talent charter within their specific market
  • Influence others to achieve results
  • Lead, motivate and direct a workgroup
  • Train and develop sales people
  • Drive accurate and timely decisions
  • Work effectively with senior management
  • Recruit sales talent
  • German/English Language skills required
  • Conflict resolution skills as well as Mentoring/Coaching skills
  • Typically requires 3+ years of professional experience. Planning, communication, organization and people motivation skill (or equivalent experience)
  • 3-5 years minimum people manager experience required
90

Account Manager Inside Sales Resume Examples & Samples

  • Focused on building high value leads and qualifying pipelines working in partnership with Business Development Managers and manage assigned partners in territory
  • Actively uses metrics to monitor performance and understand results and drivers, while developing contingency plans to address shortfalls on a weekly basis
  • Demonstrate proficiency in using all appropriate systems, tools, and processes
  • Previous sales experience or similar is ideal
  • Ability to present and demonstrate on live Webinars
  • Track record of excellent partnering, collaboration and influencing across company functions, different cultures and complex time zones
  • Builds strong professional relationships with our external partners
  • Self motivated, tenacious and balanced individual who brings ‘can do’ motivation to work every day
91

Account Manager, Inside Sales Resume Examples & Samples

  • Analyzes multiple market factors to both anticipate/identify customer/partner problems/needs and recommends appropriate solution
  • Effectively balances demands from multiple stakeholders
  • Effectively balances short term and long term priorities
  • May require strong working knowledge of the Dell Partner Direct program encouraging growth through the use of the program
  • Encourages alignment and develops awareness of partner abilities and skills with internal direct sales representatives
  • Responsible for a high number of less sophisticated accounts, or a fewer number
  • In more sophisticated accounts
  • Some involvement in outside sales lead with Inside Sales support
  • If account/acquisition focused, individual responsible for
  • Average-to-high revenue spend and/or account complexity within assigned business
  • Higher strategic value within assigned business
  • Advanced level sales representative, contributing beyond self, sought out by others
92

Account Manager Inside Sales Resume Examples & Samples

  • Primary Intuit Sales contact for assigned firms/accounts and responsible for developing positive and close relationships with the decision makers
  • Responsible for communicating and promoting the Intuit and Intuit’s strategy with accountants
  • Educates the accountant/firm on the future direction of the industry and leveraging Intuit’s tools for moving their business to the Cloud and utilizing SaaS purchase models
  • Presents the value and benefits of QuickBooks Online ecosystem to large and medium-sized accounting firms
  • Engage in live Saas offering demo’s to firm partners and employees
  • Work with firms on establishing and executing Cloud adoption implementation plans
  • Acts as an escalation point for Customer Service or Support for the firm. Responsible for escalating customer issues to ensure resolution
  • Collects and documents key firm profile information important to Intuit and AAG’s business, allowing Intuit and AAG to better serve the firm and to provide key industry insights and demographics
  • Partners and support Field Business Development Managers
  • Processes orders via multiple tools, including Seibel and Salesforce.com
  • Adopts and adapts to defined processes and procedures quickly and consistently
  • Periodically attends national conferences and trade shows to promote Intuit’s online solutions and to network with large and medium-sized firms
  • Works leads that are provided and produces leads for Business Development Managers
  • Works directly with customers to sell additional products and services to current customers and their clients and to ensure customers' needs are met
  • 5 years of inside/outside software sales and/or account management experience
  • Bachelor's degree preferred (equivalent work experience considered)
  • Ability to take a strategic approach and understand the customer’s business model (both the Accountant and their clients, Small Businesses)
  • Strong background in software sales and collaborative skills with ability to influence and work cross-functionally
  • Solid understanding of Salesforce.com
  • Ability to present and close sales of Intuit products and services to accounting firms and small businesses
  • Strong presentation skills and product knowledge, and knowing when to bring a Product Specialist into the conversation to help advance the sale
  • Strong account management skills
  • Must be able to review, absorb, and apply substantive quantities of information rapidly
  • Ability to work with multiple systems, tools and software applications
93

Manager, Inside Sales Resume Examples & Samples

  • Accomplish sales objectives by training and coaching your team; communicating job expectations; planning, monitoring, appraising and reviewing job contributions
  • Monitor each salesperson’s daily performance
  • Prepare and conduct regular sales meetings with the team
  • Coordinate go to market strategy with business unit sales management
  • Accurately forecast to inside sales and business unit sales management
  • Reinforce Fiserv Way of Selling methodology
  • Actively recruit and interview to maintain full headcount targets
  • Minimum of 5 years of experience in a sales/inside sales management role
  • A demonstrable track record within an inside sales environment
94

Manager, Inside Sales Resume Examples & Samples

  • Assist staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery
  • Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending back orders
  • Works the sales counter to serve in-store customers. Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product knowledge meetings and workshops
  • Deep product knowledge and research skills
95

Territory Manager Inside Sales Resume Examples & Samples

  • Utilize Salesforce.com to forecast and track all sales activities
  • Maintains contact with customers in an assigned territory to ensure customer satisfaction, issue resolution, and cross-sell opportunities for Dell EMC’s large portfolio
  • Develops a quarterly business plan and sales strategy for assigned market and geography in association with Territory management team
  • Conducts regular one-on-one reviews with Sales Manager to review forecasts, activity performance, training and development requirements
96

Manager, Inside Sales Resume Examples & Samples

  • Able to Coach and mentor others on building strong customer relationships
  • Intermediate leadership skills
  • Typically 5+ years of relevant experience or equivalent combination of education and work experience
  • Typically requires 0+ years managerial/leadership experience
97

Manager Inside Sales Resume Examples & Samples

  • Direct supervision of _ full-time employees, including
  • Indirect supervision of _ full-time employees
  • Education: Bachelor’s Degree (accredited) in or, in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience
  • Experience: Three years of business-to-business sales management plus three years in direct business-to-business sales, or two years of inside sales management experience (in addition to education requirement)
98

Manager Inside Sales Resume Examples & Samples

  • Responsible for the oversight of account executives selling the company’s products and/or services via telephone using knowledge of the full CenturyLink networking, cloud, hosting, and CPE portfolio
  • Lead a team with Primary sales focus on upsell and revenue retention of existing Enterprise/Commercial Account base along with New Logo targeting
  • Coaches to a solution-based sales approach by identifying business needs and matching with strategic solution sets
  • Coaches representatives to qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales
  • Collaborates with support resources including engineers, order managers, and strategic product overlays to assist in opportunity development and order packaging/completion
  • Must have strong funnel management skills and analytical abilities related to KPI measurement through to revenue management
  • Hires & performance manages sales team and complete required sales documentation
  • 3-4 Years Sales Experience (preferably in an inside sales environment in the business-to-business market)
  • Strong track record of leadership, mentoring, and participation in organization-wide initiatives
  • Strong client engagement focus
  • Successful completion of Sales Manager assessment
99

Manager Inside Sales Resume Examples & Samples

  • 3-5 years of Sales Management experience of an Inside Sales technology related businesses
  • Experienced in Sales 2.0 Methodologies
  • Experienced in building/motivating Sales Professionals
  • Experienced in Demand Generation
  • Ability to lead and motivate a sales organization
  • Must be self-motivated with a disciplined work ethic and have demonstrated the ability to work without a lot of structure or direct supervision
  • Must be goal oriented
  • Working knowledge of phone systems, computers, network configurations, software applications and related server technology
  • Strong cross functional relationship development abilities
  • A valid state driver's license, a satisfactory driving record, and reliable transportation
  • Prior industry sales leadership experience with a managed service provider of Internet services, ASP, Microsoft Certified Partner, Hosted PBX, Data Center or CLE with the ability to further acquire a working knowledge of the Telecommunication and Service industries
  • Documented, prior sales experience and a track record of success
100

Manager, Inside Sales Resume Examples & Samples

  • Development and implementation of a sales strategy for the newly created Inside Sales team. To include selection of team members, training, and development of staff’s sales skills to create and convert pipelines. Sets and manages overall goals and direction for the team
  • Leadership of the Inside Sales team performing creation and fulfillment functions for assigned customers directly or via Distribution channels
  • Approach the sales process with a high degree of professionalism and effectiveness by successful utilization of value selling techniques to maximize Molex share and establish Molex as a strategic partner with the assigned contacts
  • Works closely with marketing and field sales team to maintain an understanding of both the current market and future growth strategies
  • Understand, support and contribute to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and/or Health and Safety (EH&S) Management Systems by following stated policies and procedures
  • Bachelor’s Degree or at least 5+years of sales supervisory experience
  • Minimum 3 years inside or outside sales experience plus 2+ years supervisory experience
  • Bachelor’s Degree in a technical field (BSME, BSEE, BSIE)
  • Minimum 5 years experience creating, developing, and managing an inside sales team
  • Strong computer skills, proficiency with MS Word & Excel; SAP experience preferred
  • Self-starter, motivated, internally driven, and creative thinker
  • Excellent interpersonal skills (both in person and over the phone) to work well with team and customers with an ability to influence customer decisions
  • Strong organizational skills and ability to anticipate critical situations and take necessary steps to address
  • Able to follow up with request in a timely manner and demonstrate a sense of urgency
  • A high level of initiative and comfort with cold-calling and customer prospecting skills