Guest Services Associate Resume Samples

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HZ
H Zulauf
Haskell
Zulauf
9440 Maybell Hollow
Chicago
IL
+1 (555) 652 2499
9440 Maybell Hollow
Chicago
IL
Phone
p +1 (555) 652 2499
Experience Experience
New York, NY
Guest Services Associate
New York, NY
Hoppe-Donnelly
New York, NY
Guest Services Associate
  • Assists with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay
  • Performs the audit balances and prepares all works for audit in an orderly fashion
  • Prepare daily deposit for management team
  • Perform refund, exchange, and layaway transactions. Understand and follow our “hassle free” refund policy. Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service
  • Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces)
  • Detect common signs of ticket switching, mis-mated merchandise, shoplifting, theft, and other security risks involving guests and associates. Promptly communicate potential problems to store management or loss control
  • Take direction from supervisor or site manager
Boston, MA
Guest Services Guest Services Associate Nights
Boston, MA
Gibson-Okuneva
Boston, MA
Guest Services Guest Services Associate Nights
  • Taking ownership of every guest request and consistently handling them in a customer focused manner, with prompt attention to detail and personal recognition
  • Handling guest complaints
  • Maintaining guests voice mail system and manual message system
  • Processing wake up calls
  • Answering guest questions and resolve guest issues
  • Logging all guest enquiries through the HOTSOS system
  • Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities
present
Houston, TX
Pfister Guest Services Associate st & nd Shift
Houston, TX
Daugherty, Grimes and Ruecker
present
Houston, TX
Pfister Guest Services Associate st & nd Shift
present
  • Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
  • Performs data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System)
  • Perform other duties as assigned
  • Provides quality service for guests in an efficient, professional and courteous manner
  • Takes ownership of guest complaints and provides prompt solutions within scope of authority
  • Completes shift checklist
  • Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary
Education Education
Bachelor’s Degree in Skill
Bachelor’s Degree in Skill
Texas A&M University
Bachelor’s Degree in Skill
Skills Skills
  • Highly detail-oriented with the ability to multi-task and manage projects concurrently from start to finish
  • Competency in resolving complex problems, with strong analytical skills, lateral thought ability
  • Able to work in a very busy, demanding environment and maintain professionalism and a positive results driven outlook
  • Strong attention to detail
  • Excellent guest service skills, phone presence and professional demeanor
  • Ability to identify critical issues quickly and accurately
  • Internet proficiency and knowledge of web-based applications
  • Ability to demonstrate good judgment when dealing with guests and staff members
  • Ability to use basic office equipment including fax, copier, printers
  • Ability to use basic office equipment including Fax, copier, printers
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11 Guest Services Associate resume templates

1

Guest Services Associate Resume Examples & Samples

  • Must be at work on a regular and predictable basis or as scheduled
  • Ensure guests receive prompt and friendly service
  • Answer and direct telephone all incoming telephone calls in a professional, courteous manner. When necessary, the store intercom system is used to direct calls to the appropriate department or person, make pages or calls for assistance
  • Perform refund, exchange, and layaway transactions. Understand and follow our “hassle free” refund policy. Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service
  • Operate cash register. Identify and locate the bar codes on items and correctly scan the codes. When the price code is illegible or missing, obtain assistance for price checks and manually enter the price and SKU information. Reconcile cash drawer at the beginning of each shift and may be held responsible for any overages or shortages in accordance with company policy
  • Process all forms of guest payments accepted by the store, including cash, checks, gift cards and credit cards. Payment processing duties include counting cash and making change, verifying credit cards and completing credit card receipts, communicating with guests to obtain identification such as driver’s licenses, verifying and recording guest identification on checks and obtaining check authorization as required
  • Sack merchandise. Remove store hangers, neatly fold appropriate items, box merchandise if requested and place merchandise into the proper size sack
  • Acknowledge and greet in a pleasant and courteous fashion all guests as they approach the register. Upon the conclusion of each transaction, cashier must thank guests for shopping at our stores
  • Detect common signs of ticket switching, mis-mated merchandise, shoplifting, theft, and other security risks involving guests and associates. Promptly communicate potential problems to store management or loss control
2

Guest Services Associate Resume Examples & Samples

  • Adhere to established procedures for issuing tickets and collecting revenue through the ALTRU ticketing system
  • Interact with HOF visitors on a daily basis by providing information, pricing data, showtimes, logistics, and directions to facilities on the World Golf Village property
  • Refer HOF, Walk of Champions and IMAX visitors to the appropriate source when needed
  • Maintain and apply excellent customer relations skills when handling customer requests
  • Prepare for daily operations by verifying attendance, verifying cash drawer and logging into the terminal
  • Dress in uniform and adhere to the Box Office dress code on a daily basis
  • Become trained on and implement new redemption procedures
  • Capable of rotating into Gift Shop, Challenge Hole, Putting Course, IMAX, and Box Office according to daily and weekly schedule
  • Use appropriate judgment to promote various revenue- building HOF programs, movies, or events
  • Maintain an orderly work environment
3

Guest Services Associate Resume Examples & Samples

  • Ability to lead GS team
  • Demonstrates Guest Services job skills and ability to train Guest Services team members
  • Learn company policies and procedures to complete routine tasks
  • Ability to solve problems with minimum or no supervision
  • PC Skills
  • Ability to use basic office equipment including fax, copier, printers
  • Microsoft Office: Word, Excel, Outlook
  • Hotel Hospitality Front office system knowledge
  • Minimum 5 years of guest services experience in a hospitality/hotel/resort environment and/or
  • 5 year of customer service experience in service or retail environment
4

Guest Services Associate Resume Examples & Samples

  • Responsible for the Guest Services function of the hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide hotel information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates
  • Maintain positive guest, owner and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Hotel Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures
  • Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience
5

Guest Services Associate Seasonal Resume Examples & Samples

  • Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
  • Maintain positive guest, owner and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
  • Ability to use basic office equipment including Fax, copier, printers
  • 1 year of guest services experience in a hospitality/hotel/resort environment and/or
6

Guest Services Associate {year Round} Resume Examples & Samples

  • Ability to give high priority to customer service
  • Basic office skills helpful including basic math, proper cash handling procedures
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
7

Guest Services Associate Resume Examples & Samples

  • At least one year of front desk experience in a hospitality/hotel environment
  • Reservation software or proven aptitude and familiarity with computers and computer software in general
  • Must maintain a professional appearance and a cordial attitude towards all guests and staff
  • Able to handle the stress of high customer demand in a hospitality environment
8

Guest Services Associate Resume Examples & Samples

  • Greet, register, establish necessary credit for and issue keys appropriately to guests
  • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken
  • Answer inquiries pertaining to the hotel's amenities, services, policies, area attractions, dining, and directions
  • Communicate with other departments as needed via telephone and two-way radio
  • Completed check-out procedures, computes bills, collects payment and makes change for guests as required
  • Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations
  • Balance all cash receipts and work performed during shift and performs a bucket check on shift
  • Distributes guest and staff mail and messages as necessary
  • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets
9

Guest Services Associate Resume Examples & Samples

  • Responsible for the Guest Services function of the Hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Provides quotes for room rates. Assist with house laundry and maintain public areas and back office organization
  • Maintain positive guest and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures
  • PMS knowledge a plus
  • Must be able to easily and frequently change from one activity to another
10

Guest Services Associate Resume Examples & Samples

  • Lifeguard
  • Cash Register
  • Money Handling
  • Food
  • Required Question
11

Guest Services Associate Resume Examples & Samples

  • Customer service; greet employees, clients, visitors and guests; serve as the administrative liaison between our internal and external customers; Meet and greet all VIP guests / visitors at the client site
  • Conduct safety assessment; observe and report; watch for irregular or unusual conditions that may create security or safety hazards
  • Access control; create badges for visitor, photographs, create and activate/deactivate employee access badges, program of access using the Fast Pass software program
  • Provide an exceptionally high level of service, knowledge and dedication to site staff and visitors; work closely with client staff to ensure visitor needs are addressed and handled appropriately
  • Represent client by serving as an extension of the organization to executives, staff, and visitors
  • Remain abreast of daily client events through bulletins, intranet releases, and communication with key personnel
  • Assist client executives, administrative staff, security staff, and visitors with light administrative assistant duties including but not limited to: copying, faxing, phone answering, and filing
  • Partner with client personnel and gain an in-depth understanding of the client’s principles, values, goals, and vision
  • Ensure that unexpected visitors have proper authorization before permitting their entry
  • Answer telephones in a friendly, professional manner, taking messages with accuracy
  • Issue site safety orientation via electronic media device and assist with any technical troubleshooting or problems that may arise and ensure that all visitors are familiar with the site’s rules and regulations
  • Assist in coordinating arrivals of executive visitors; implement security policies and procedures established by client management with regard to arriving and departing visitors, VIPs, etc
  • Handle car service requests for client executives, administrative staff and visitors
  • Coordinate arrivals and departures with Security; carry out duties ranging from restaurant referrals, to providing maps and directions, to providing a wide assortment of amenities
  • Must possess a high school diploma or equivalent
  • Must possess, or be able to obtain, a valid Texas Security Guard License
  • Must possess a current and valid driver’s license
  • Minimum of 1 year meaningful and verifiable administrative work experience
  • Minimum of 1 year of work experience with customer service or receptionist duties in a high profile corporate environment
  • Prior work experience involving direct interaction with executive-level clientele and guests
  • Work history to include demonstration of each of the following
  • Willingness and ability to work a flexible schedule when necessary
  • Internet proficiency and knowledge of web-based applications
  • Competency in resolving complex problems, with strong analytical skills, lateral thought ability
  • Excellent guest service skills, phone presence and professional demeanor
  • Highly detail-oriented with the ability to multi-task and manage projects concurrently from start to finish
  • Ability to refer visitors to hotels, restaurants, and other points of interest while providing maps and or directions
  • Ability to type forty (40) words per minute
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
12

Guest Services Associate Resume Examples & Samples

  • Sells tickets for admission and closes/balances the register
  • Sells Friends of the Zoo memberships
  • Ensures all maintenance of the front gate area including cleaning
  • Welcomes visitors and answers visitors' questions
13

Seasonal Guest Services Associate Resume Examples & Samples

  • Rectify guest statements for any credits and/or charges as necessary
  • Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries
  • Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times
  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary
14

Guest Services Associate Resume Examples & Samples

  • Partner with client personnel and gain an in-depth understanding of the client's principles, values, goals, and vision
  • Issue site safety orientation via electronic media device and assist with any technical troubleshooting or problems that may arise and ensure that all visitors are familiar with the site's rules and regulations
  • Must possess a current and valid driver's license
  • Upscale Security Officer (Houston, TX)
15

Guest Services Guest Services Associate Nights Resume Examples & Samples

  • Taking ownership of every guest request and consistently handling them in a customer focused manner, with prompt attention to detail and personal recognition
  • Processing wake up calls
  • Maintaining guests voice mail system and manual message system
  • Logging all guest enquiries through the HOTSOS system
  • Fluently speak, read and write in English
  • Have excellent planning and organisational skills
16

Guest Services Associate Resume Examples & Samples

  • Performs daily auditing procedures to ensure that all guest and owner charges are properly balanced with the property revenue and expense transactions
  • Ensures that every interaction with an owner and guest is a positive and memorable experience while checking them in an out of the property and responding to their requests
  • Inputs information into the computerized reservations system to update and maintain records
  • Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff
  • Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel
  • Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets
  • Type correspondence and reports for management as needed
  • Ability to create and interpret business communications and reports
  • Associate’s Degree/College Diploma
  • VOICE Certified
17

Guest Services Associate Resume Examples & Samples

  • Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries
  • Registers and rooms all arrivals according to established procedures
  • Maintains intimate knowledge of departmental standards and procedures
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
  • Cashes hotel guest’s personal and travelers checks and assists with currency exchange
  • Responsible and attends to guest’s request of using the service of safety box at all times
  • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
  • When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
  • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
  • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
  • 1 year experience in guest / customer service, or an equivalent combination of education and experience
18

Guest Services Associate Resume Examples & Samples

  • Direct customer concerns and suggestions to the appropriate person for resolution
  • General computer skills projects, including data entry, conference room scheduling, lost and found database input, work order database input, and general research for customers, merchants and management as needed
  • Distribute tenant information
  • Support Galleria management staff when needed
  • Handle phone calls and in person guest inquiries professionally and courteously
  • Support marketing programs and special events as needed
  • Responsible for opening and closing procedures, selling Galleria gift cards, and handling cash and credit cards
  • Must be available to work weekdays, weeknights and weekends. Schedule is based on split shifts between staff
19

Guest Services Associate Resume Examples & Samples

  • Previous experience in a reception or hotel/resort environment
  • Ability to work a flexible roster, including nights, weekends and school holiday periods
  • Competent with computer systems (previous experience with Hirum preferable)
  • Genuine passion about customer service and exceeding customer expectations
20

Guest Services Associate Resume Examples & Samples

  • Previous training accepted but not required and will be provided in patient handling, movement and body lifting techniques, Joint Commission requirements, OSHA regulations, Universal Precautions, CPR, and Death and Dying
  • Must be well instructed on the maintenance and cleaning of transport equipment
  • Must maintain close communication with Guest Services Coordinator/Dispatcher
  • Must be physically capable of constant walking and lifting of heavy patients and/or equipment
  • Must have the ability to meet pick-up and delivery schedules of all transport assignments
  • Must be courteous and professional at all times with Patients, Visitors, Hospital Personnel and Volunteer Staff
21

Seasonal / Guest Services Associate Resume Examples & Samples

  • Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met
  • Prepare arrival packets in accordance with established protocol for guest arrivals
  • Prepare daily bank audits and other reports as required
22

Pfister Guest Services Associate st & nd Shift Resume Examples & Samples

  • Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
  • Adheres to standards of service as outlined by the Preferred Hotels group and the Marcus Ways
  • Performs data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System)
  • Provides quality service for guests in an efficient, professional and courteous manner
  • Takes ownership of guest complaints and provides prompt solutions within scope of authority
  • Completes shift checklist
  • Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary
  • Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
  • Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy
  • Ability to effectively communicate both written / verbally in English
  • Ability to grasp, lift, carry and/or move packages, boxes and luggage up to 25 lbs. occasionally during shift
  • Able to work under pressure in a fast paced environment
  • Ability to stand continuously while performing essential job functions
  • Ability to process multiple bits of information at once while using sound judgment in decision making
23

Guest Services Associate Resume Examples & Samples

  • Position requires exceptional customer service skills and professionalism in all areas of work ethic, initiative, due diligence, drive & determination as it relates to: Quality work product, Communications both verbal and written, Teamwork, Comprehension of written instructions and materials, Punctuality and reliability
  • Extensive familiarity audio visual systems and functionality. Problem solving skills are key to Video conference, wireless microphone, Air Parrot, and presentation equipment operations
  • Proficient to advanced skillset in MS Office Suite, Lotus Notes, Adobe Pro, Fiery Software, Command Workstation and other PC based operations as it relates to E-mail, Supply ordering, digital printing and scanning. Strong working knowledge of UPS Campus-ship, Arrival system, Postage metering, Pre-sort, DHL, Courier services, Reprographics & Bindery. Professional presentation both in attire and diction
  • Solid flexibility of work schedule, cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboard support, data entry, café stocking and maintenance, solid typing speed, trainable into high level tax processing production. High energy, quick response, great follow-up and stellar follow through. Able to easily and consistently lift 50 lbs
  • Able to work in a very busy, demanding environment and maintain professionalism and a positive results driven outlook
24

Guest Services Associate Resume Examples & Samples

  • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
  • Consistently adhere to business procedure guidelines
  • Maintain all logs and reporting documentation; attention to detail
  • Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
  • Handle time-sensitive material like confidential, urgent packages
  • Enter information daily into spreadsheets
  • Lifting up to 55 lbs with or without accommodations
25

Guest Services Associate Resume Examples & Samples

  • Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup, etc.)
  • Participate in cross-training and perform other duties as assigned
  • Proactive, team-oriented approach
  • Handle time-sensitive projects
  • Intermediate knowledge using iPad technology
  • Effective communication: in written and verbal
  • Experience with in-field support
26

Guest Services Associate Administrator Resume Examples & Samples

  • Outbound contacts to guests who had difficulty or are interested in placing large orders
  • Identify and report on web-errors in a timely manner
  • Maintain most interdepartmental reports
  • Report on guest feedback weekly
27

Guest Services Associate Resume Examples & Samples

  • Monitoring the area throughout the day to keep it clean
  • Clean out the coffee pots at the end of the day
  • Collecting weekly headcount
  • Maintain a clean work and break area
28

Guest Services Associate Resume Examples & Samples

  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • 1 year experience
  • Arithmetic Computation
  • Decision-Making
  • Customer Service Orientation
29

Guest Services Associate Resume Examples & Samples

  • Conference Room Set-ups and support, events management and hospitality
  • Participate in cross-training (Filing, outgoing shipments, etc.)
  • Maintaining cleanliness in hoteling workstations and offices
  • Ability to stand on feet for long periods of time, bending, and lifting as required
  • Prior experience in Facilities preferred
  • Keyboarding and Windows environment PC skills required (Word, Excel and PowerPoint preferred)
  • Able to stand, bend, and lift up to 55 lbs. with or without accommodations
30

Guest Services Associate Resume Examples & Samples

  • Minimum high school degree or general education diploma (GED)
  • Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred
  • Must be at least 19 years of age
  • Meticulous attention to detail and accuracy
  • Ability to multitask and efficiently assist accumulation of guests in line
  • Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests
  • Clean DMV record
  • Minimum of four 4 hour shifts of availability required
  • Must be able to work a varied schedule including days, nights, weekends and holidays
31

Guest Services Associate Temp-night Shift Resume Examples & Samples

  • Answer customer calls and resolving issues or concerns within predefined parameters
  • Respond to customer complaints by the timely coordination of field input where required
  • Respond to internet inquires or concerns and resolve as needed
  • Maintain files and report the monthly activity of calls
  • Hours needed: 4PM-12AM/6PM-12AM**