Services Associate Resume Samples

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L Hickle
395 Adams Spring
+1 (555) 422 8246
395 Adams Spring
p +1 (555) 422 8246
Experience Experience
Philadelphia, PA
Mail Services Associate
Philadelphia, PA
O'Reilly and Sons
Philadelphia, PA
Mail Services Associate
  • Perform additional duties and assist with special projects as assigned
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems
  • Runs high volume copy machines and performs binding and finishing work
  • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
  • Perform other tasks as assigned
  • Perform various Mail Center activities (screening, sorting, metering, delivery, pickup, etc.)
  • Performs duties related to the shipping and/or receiving of materials
Boston, MA
Member Services Associate
Boston, MA
Hermiston LLC
Boston, MA
Member Services Associate
  • Assist Membership Sales Manager in developing prospective member strategies through implementing a member retention plan
  • Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues
  • Assume ownership of personal development and inform GHRMS Management of perceived gaps
  • Assist, where possible, in resolving HR related queries from members/managers/non-members
  • Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management
  • Provide direct assistance to customers via the telephone and email
  • Ensure that set objectives are met as defined on the agreed performance metrics
Boston, MA
Core Business Services Associate Director
Boston, MA
Boston, MA
Core Business Services Associate Director
  • Develop a high performing account management team through effective coaching, counseling and development of team members
  • Assist the Business Development Operations Leader in defining and implementing the strategy for account support within the Region
  • Decrease the cost of managing data and increasing the value of the data we have
  • Manage open data efforts including coordinating how we offer APIs and create public data
  • Design solutions to customer issues by bringing together the right processes, technologies, tools, and people
  • May establish protocols for Assessing Service Quality of accounts. May serve as an interviewer
  • Develop leading practices and tools that support world-class account management. May serve as an account manager on select accounts
Education Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
Belmont University
Bachelor’s Degree in Professionalism
Skills Skills
  • Ability to meet or exceed Performance Competencies
  • Ability to work in a team environment
  • Good oral and written communication skills
  • Good interpersonal skills
  • PC literate, including Microsoft Office products
  • Understanding of intake procedures
  • Superior customer service skills
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15 Services Associate resume templates


Securities Lending Product Services Associate Resume Examples & Samples

  • Manage and ensure timely loan and return settlement in all markets, and resolve related issues daily
  • Ensure appropriate collateral is agreed and transacted with counterparties on a daily basis. Calculate haircuts, concentration levels, ensure compliance with internal and client guidelines, and provide reporting to auditors, management and clients
  • Oversee and manage internal and external service provider relationships – ensure successful delivery of contracted services, proactively address and resolve issues, create and adapt service level standards and agreements to meet the evolving needs of the business
  • Develop and maintain close relationships and partnerships with Securities Lending and other BlackRock colleagues (traders, product managers, technology teams, etc.), as well as with external service providers, partners and counterparties
  • Support the continued evolution of the Securities Lending technology platform and global process model. Participate in projects as they relate to broader business product and system development, as well as process re-design and improvement
  • Seek to influence the evolution of the marketplace through participation in industry associations and vendor initiatives
  • Bachelor’s degree required. Masters degree or other certifications/achievements desirable
  • Strong demonstrated aptitude and interest in finance required. 3-5 years experience in the financial industry a plus
  • Highly risk aware and demonstrated ability to multi-task and make appropriate decisions under rigid deadlines, while adhering to established procedures and escalation/risk mitigation measures
  • Self-motivated, confident and proactive problem solver. Positive, “can-do” attitude and willingness to stretch self outside comfort zone and grow
  • Exceptional verbal, written and listening skills. Comfortable interacting with and influencing a wide range of audiences, from peers to senior level managers

Securities Lending Product Services Associate Resume Examples & Samples

  • Trong demonstrated aptitude and interest in finance required. 3-5 years experience in the financial industry a plus
  • Driven to be a productive part of a highly functioning, collegial team, and to work in a high expectation and high impact environment
  • "Japan language skills highly desirable."

Am-shareholder Services Associate Resume Examples & Samples

  • Bachelor'sDegree or equivalent
  • Industry knowledge preferred
  • Relationship building skills
  • Will be required to obtain Series 6 & 63 securities licenses within 90 days

Business Services Associate Resume Examples & Samples

  • To assist in the marketing and execution of M&A, equity and financing transactions in the business services sector
  • To assist in the development of relationships with, and generate revenue from, corporates and private equity clients focused on the Business Services sector
  • Solid previous investment banking or corporate M&A experience

Tokyo Position Services, Associate Resume Examples & Samples

  • Excellent communication skills in both Japanese and English
  • A self-starter and highly motivated
  • Understanding of operational risk and controls
  • Ability to perform well under pressure
  • Tax Operations experiences are plus

Agency Services Associate Resume Examples & Samples

  • Availability to commit 40 hours per week during the business hours of Monday through Friday 8:00AM - 5:00PM
  • Strong technical aptitude with Microsoft Office and the web is required
  • Basic familiarity with Google Analytics
  • Familiar with setting up formulas and basic data formatting within Microsoft Excel
  • Flexible, eager to learn and work both independently and as part of a team
  • Must be a strong writer with excellent proofreading and grammatical skills
  • Must pay close attention to detail and understand written and oral instructions
  • Must have ability to work well under time constraints and prioritize between multiple tasks
  • Is a college student (or graduate) in pursuit of a BS/BA degree in Marketing, Business, Research, Communications, Journalism, or related field
  • Has experience with reviewing and pulling data from Google Analytics (business/club/band/etc)
  • Is familiar with other aspects of digital marketing, which may include SEO, PPC, email marketing, web design, etc

Global Loan Services Associate Resume Examples & Samples

  • Perform day-to-day processing, such as principal and interest processing, servicing oversight, loan purchases/sales and collateral management
  • Analytical skills, to critically evaluate the information gathered from multiple sources and reconcile variances
  • Ability to work independently and in a fast paced environment
  • Delivery focused with the ability to meet tight deadlines

Credit Services Associate Resume Examples & Samples

  • Decisions beyond assigned authority are referred to higher management for approval
  • Minimum of high school diploma or equivalent experience
  • Proven organizational, planning, analytical, problem-solving, customer service and communication skills
  • Basic proficiency with Microsoft Office and HBCA internal systems
  • Knowledge of operational channels for commercial credit fulfillment

Position Services Associate Resume Examples & Samples

  • Retrieve from either DTC’s corporate action projection utility (Reorg Inquiry for Participants System / RIPS function) or through our SWIFT interface for our custodian NA Custodian network (i.e.: RBC in Canada, Citibank in Mexico), all the anticipated mandatory corporate actions that are pending allocation for each day
  • Retrieve, review and analyze the terms of the event and impact to our Client’s positions
  • Review and analyze the Firm’s stock record for each impacted issue (cusip driven). Reconcile any differences (breaks) and initiate any required consolidations to ensure a seamless payment process (i.e.: recall bank loans)
  • Create, maintain and record-keep for the event in accordance with the Department’s procedures; inclusive of, but not limited to, folder creation, processing authorizations, gathering of required supporting documentation, checklist maintenance, tax documentation (if applicable) and communications (internal and external)
  • Monitor, throughout the day, DTC's payment utility to verify receipt of our client?s allocation resulting from the event
  • Initiate, upon receipt of the pmt, a notification (via the Notification & Response System) to all impacted accounts outlining the terms of the event and the timing of the payment for that day. In addition, the processor will initiate, within the appropriate internal corporate action payment system, the payment to all impacted accounts on the Firm’s books and records
  • Facilitate the mandatory event with the Firm’s contra-parties for all open transactions; inclusive of, but not limited to Broker to Broker Fails, Open Loans or Borrows, and Open Institutional Client trades
  • Reconcile the Firm’s corporate action processing accounts to ensure all positions and balances are cleared or properly detailed for management review, inclusive of all internal processing account, custodian related sub-accounts, and omnibus clearing accounts
  • Knowledge of securities industry related to job responsibilities, department and division
  • Solid products concepts relating to financial services industry, including financial instruments, financial management, and cash and capital principles
  • Detail-oriented, maintains accurate and complete records
  • Learns quickly and displays adaptability
  • Shows initiative, is self-motivated and also works well with a team

Gloal Loan Services Associate Resume Examples & Samples

  • Communication and risk/control oversight of vendor team in India
  • Formulate exception and metrics reporting
  • Resolve unmatched cash suspense items via the proprietary Matloc application
  • Liaise with external counterparties/Agents to resolve cash discrepancies
  • Monitor and address e-mail inquiries sent to the cash team’s inbox
  • Respond to internal and external audit inquiries
  • Monthly certification of account ownership and reconciliation in BCS and 3R?s
  • Daily, Weekly and Monthly reporting of cash break details, supporting Federal Regulatory reporting
  • Respond to inquiries from Financial Controllers supporting balancing of the Firm’s books and records

Senior Shared Services Associate Resume Examples & Samples

  • Process payroll adjustments and resolve complex pay issues
  • Run simulations and locked reports and work with business partners to resolve issues
  • Assist with separations, union card entry, direct deposits, and in other areas when needed
  • 1 year Payroll experience
  • Understanding of off-cycle processing, adjustments, banking
  • Ability to research and resolve pay issues
  • Ability to identify process improvements
  • Strong understanding of payroll rules
  • Strong understanding of paid time off practices and separation rules
  • Demonstrated ability to learn new programs, applications, processes and provide process improvement ideas
  • Ability to handle high volume of work in a deadline driven environment and prioritize work
  • Work experience with large employer with more than 20,000 employees Shared Services environment preferred
  • Shared Services environment preferred
  • CPP Certification desired

Senior Shared Services Associate Resume Examples & Samples

  • Process banking reports, direct deposit forms, paycard items, stop payments, and direct deposit reversals
  • Provide excellent customer service to employees with banking inquiries
  • Resolve fraud and escheatment items
  • Develop and implement process improvements related to day-to-day responsibilities
  • Understanding of banking processes
  • Ability to research and resolve banking issues
  • Work experience with large employer with more than 20,000 employees
  • SharedServices environment
  • CPP Certification

Transaction Services Associate Resume Examples & Samples

  • 8+ years of experience in the following: accounting, audit or transaction advisory services
  • Strong current knowledge in US GAAP, GAAS, SEC Reporting, transaction advisory services or mergers and acquisitions
  • CPA certification or relevant professional certifications

Global Loans Services Associate Resume Examples & Samples

  • Ensure accurate and efficient closing process for Secondary Par business
  • Liaising with Sales and trading desk to handle execution of trade documents, and closing of trades with focus on balance sheet and trading economics
  • Ensure that documents are prepared and executed appropriately, trades are booked in Loan IQ according to information on executed trade documents, and preparation of circles booked in Loan IQ
  • Review of legal documentation where applicable (Trade confirmation, Assignment and Assumption Agreements and Funding Memos)
  • Liaise with relevant Operations teams to build or update deal and/or Counterparty information in Loan IQ
  • Work with Sales/Trading, Controllers, GCM and other internal teams on issues with P&L; etc
  • Preparation and monitoring of metrics pertaining to Par Loan settlement Periodic updates of policies and procedures
  • Collaborate directly with Traders, Sales and Syndicate to drive timely process to match business dynamics

Visitor Services Associate Resume Examples & Samples

  • Providing exceptional customer service to museum visitors at the museum’s admission desk and in the Moving Image store
  • Processing admission ticket sales and store purchases
  • Assisting all visitors and members of the museum with their ticketing and other needs, including general admission, screenings, and other events
  • Responding to visitor inquires via phone and email
  • Assisting visitors with coat/bag check
  • Completing daily opening/closing procedures
  • Maintaining merchandise displays and store appearance; assist in ensuring the selling floor is fully stocked
  • Tagging and replenishing merchandise and cleaning in the store and storage areas
  • Participate in year-end inventory and cycle counts
  • Perform other duties within the Visitor Services department, as needed
  • Complete additional assignments and assist others on the Visitor Services team as required
  • Excellent communication skills. Ability to interface effectively with the public on a daily basis
  • Willingness to adjust to daily operational needs
  • Outgoing, professional, reliable and hardworking
  • At least two years customer service experience in admissions or in a retail store environment is required; a museum setting or a cultural attraction is preferred
  • Cash management skills required
  • Knowledge of QuickBooks Point of Sale and Altru ticketing systems highly desirable
  • Work schedule includes weekends and additional hours as needed for special events, exhibitions and holidays; not to exceed 20 hours per week. Please indicate availability in your cover letter

Visitor Services Associate Resume Examples & Samples

  • Exceptional customer services skills and proficiency in sales
  • Pleasant, professional demeanor; polished appearance
  • Efficiency in a fast-paced environment
  • Proficiency in German strongly preferred, but not required
  • Working knowledge of more than one language desired
  • Interest in art and art history

Cbps Transaction Services Associate Resume Examples & Samples

  • Has decision-making abilities
  • Values data integrity
  • Organized and systematic
  • Hardworking and patient
  • Understanding of Customer Operations – Customer Maintenance processes
  • Understanding of basic accounting for officers handling disbursement requests
  • Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
  • Good communication skills (call outs to customers and other banks and financial institutions in Australia)
  • Good customer service skills
  • Should have good comprehension skills & be attentive to details
  • Should have good communication skills
  • Should be able to make sound decisions based on information on hand
  • Customer oriented

Visitor Services Associate Resume Examples & Samples

  • Selling museum admissions and memberships
  • Accurate maintenance of cash drawer during their shift
  • Attending and operating the coat room
  • Processing guests who have meetings with Historical Society staff
  • Answering the Society’s main switchboard phone and accurately transferring calls
  • Distributing assistive listening devices other exhibition aids related to ADA accessibility
  • Stocking and maintaining the staff coffee machine
  • 1 year customer service/cashier experience, preferably in a museum/arts setting
  • Friendly, outgoing personality
  • High level of verbal communication skills
  • Ability to interact with customers, coworkers and vendors with an outgoing positive attitude

General Services Associate Resume Examples & Samples

  • Receive, open, date stamp and deliver incoming mail/courier envelopes and dispatch outgoing items within established procedure and time guidelines
  • Provide for the efficient distribution of the unit’s outbound mail, through the appropriate mail service courier
  • Place orders of outgoing stationary and kitchen supplies (Monitor and control supplies)
  • Send/receive items to/from archives and maintain related records
  • Ensure building and equipment maintenance issues are promptly addressed
  • Keep inventories of all office supplies,furnitures and duplicate keys
  • Contact vendors to resolve issues on a timely manner
  • Mail out the Interest Payment Notices and loan confirmations to clients
  • Ensure client statements are accurately prepared and dispatched without delays. Ensure all supplemental information for clients are sent out with the client account statements
  • Comply with all Bank, State and Federal regulations
  • High Schoool diploma or equivalent
  • Previous mailroom operations experience is a plus
  • Excellent organnizational skills
  • Ability to be collaborative and partner with other departments (Must have good working relationships with support staff, colleagues and management of the branch)
  • Ability to work independently and with others
  • Knowledge of USPS regulations and procedures is a plus
  • Ability to type 20 WPM is a plus
  • Based on market capitalization, RBC is the 12th largest bank in the world and the sixth largest in North America. (Bloomberg as of August 2014)

AIS Liquid Markets Portfolio Services Associate Resume Examples & Samples

  • Actively monitoring critical hedge fund and diversified alternatives investment and investor activity for multiple portfolios and custodian banks, ensuring satisfactory settlement of those transactions, including cash distributions and receipts; developing significant levels of expertise of the holdings, terms, and transactions of multiple portfolios, in order to provide intuitive and proactive oversight of these portfolios
  • Overseeing third party service providers in posting activity to the portfolios? general ledger and maintaining portfolio level activity in AIP?s parallel portfolio accounting system, Investran
  • Reconciling transactions, valuations, management and performance fee calculations, P&L components, and other activity between Investran and the third party service providers? records on a monthly basis to ensure accuracy
  • Verifying accuracy of investor capital balances, NAV allocations, and capital activity on a monthly basis
  • Reviewing daily cash reconciliations performed with multiple custodian banks and ensuring outstanding items are resolved on a timely basis
  • Preparing monthly performance reports for investment management using valuations from underlying investments, cash balances, and derivatives valuations. Providing regular daily support and responding to numerous ad hoc requests from investment management, investors and other internal and external stakeholders
  • Performing monthly compliance reporting and highlighting instances in which there may be potential noncompliance with the AIP products? governing documents
  • Bachelor?s degree, or equivalent, in Accounting, Finance, or related business field
  • Detail-oriented and highly motivated

Services Associate, Disney Vacation Club Resume Examples & Samples

  • Perform a pre-sale presentation warm up during transports that may include storytelling, Disney trivia and they must learn a basic level of knowledge regarding Disney Vacation Club membership
  • Responsible for van maintenance including but not limited to washing, waxing and fueling
  • Maintaining Sales collateral
  • Performing model tours, dispatching vans, distribute and maintain incentive inventory
  • Possess a valid state of Florida Driver's license
  • Demonstrated extensive knowledge of the Walt Disney World Resort and surrounding areas
  • Demonstrated strong Guest Service Skill
  • Knowledge of Disney Vacation Club
  • Demonstrated strong bilingual skills (Spanish/Portuguese preferred)

Global Loans Services Associate Resume Examples & Samples

  • Responsible for the daily lifecycle management of dynamic portfolio of par loan trades including but not limited to trade affirmation, confirmation and settlement documentation, and coordination with trade counterparties. Candidate will be located in Baltimore and collaborate daily with closing teams in Manhattan. Candidate will communicate frequently with Business Units and colleagues in Manhattan
  • Identifies requirements that fall outside of their scope and flags them accordingly
  • Promotes a culture of accountability and control and drives understanding, searches for lessons to be learned, and ensures full analysis when searching for answers to issues and problems, from a Business Unit and/ or Technology process point of view
  • Identifies opportunities for achieving competitive advantage and thinks beyond current transaction/ issue to strengthen client relationships. Seen as an extension of a stakeholders? resource pool, keeps stakeholders informed of trends, issues, industry initiatives relevant to their business
  • Ensure that documents are prepared and executed appropriately, trades are booked in Loan IQ according to information on executed trade documents, and preparation of trades booked in Loan IQ
  • Review of legal documentation where applicable (Trade Confirmation, Assignment and Assumption Agreements and Funding Memos)
  • Preparation and monitoring of metrics pertaining to Par Loan settlement

Partner Services Associate Resume Examples & Samples

  • Provide support to Russell Legal, Transfer-Agent Operations, Compliance, Technical and Finance teams with regards to the contract management process
  • Manage the lifecycle and facilitate the contracting process from negotiation and drafting to execution and retention
  • Review custom contracts and agreements drafted by third-party firms. Perform initial risk-based analysis related to business, economic, legal and regulatory issues; provide comments to Russell legal counsel for consideration
  • Collaborate with and support National Accounts relationship managers, project/program managers, product managers and business units in negotiations, monitoring and measuring vendor and distribution client agreements
  • Communicate, report and escalate if necessary, the status and constraints related to critical delays in the contracting process. Solicit assistance from Senior Management when needed to remove roadblocks and advance Russell’s business agenda
  • Respond to legal and regulatory document requests and provide subject matter expertize as directed by Russell legal counsel
  • Support PCS’ contractual obligation response to corporate action events
  • Act as Secretary for Business Acceptance Committee. (1) Document and distribute minutes from each BAC meeting. Ensure open issues are tracked and resolved and manage all aspects of this governance process
  • Act as Secretary for the Fee Arrangement Working Group. Document and distribute minutes from each FAWG meeting. Ensure open issues are tracked and resolved and manage all aspects of this governance process
  • Act as Secretary for the Go-To-Market Working Group. Manage the agenda creation and speaker scheduling for the meetings. Document and distribute minutes from each GTMWG meeting. Ensure open issues are tracked and resolved
  • Provide support to other members of the Partner Services team, which may include assisting with requests for information and due diligence requests from security analysts from PCS’ strategic partners and clients, new client on-boarding, and sales and service assistance related to PCS overlay partners and the distribution intermediaries that they serve
  • Provide a proactive and supportive experience to US PCS Clients, vendors and other service providers
  • FINRA Series 7 to understand the regulatory issues that are related to contract negotiations preferred
  • Bachelor’s degree with preference for degrees in law, accounting or business administration. Candidates with formal paralegal training will be considered
  • 1-3 years of experience preferred
  • Knowledge of business, regulatory and mutual fund industry practices related to product distribution and fund operations
  • Broad knowledge of domestic contracting best practices, trends and techniques preferred
  • Proven consulting experience and expertise
  • Excellent interpersonal, communication, writing and presentation skills. In particular, the ability to obtain consensus to achieve key objectives, persuade others to take a course of action and to obtain results working through others across business units and with external partners
  • Practical working knowledge of financial services industry contract law
  • Self-starter, who works autonomously and well with others including senior leaders within Russell and at partner firms, can assist in managing multiple cross-functional deliverables and is highly results oriented. Ability to manage self and others to clearly defined deadlines
  • Project management skills to effectively manage multiple contracts in process and deliver in a timely manner
  • Innovative and collaborative approach to problem solving

Core Business Services Associate Resume Examples & Samples

  • Become familiar in all processes and structure
  • Excel in all the basics and admin tasks the team might have including; filing, organising meetings, taking notes
  • Be an expert in powerpoint and excel
  • Be a confident organizer and communicator
  • Be proactive and tenacious
  • Have an understanding and passion for Brands and creative
  • Be confident to bring fresh ideas to the table
  • Have an eye for detail
  • Be able to juggle multiple tasks in a high-pressure environment
  • Demonstrate a strong eye for detail
  • Be a strong team player, comfortable working collaboratively, virtually and independently
  • Be flexible and able to deal with rapidly changing situations
  • Be comfortable working to tight deadlines
  • Ambitious to learn on the job
  • Internships or previous employment, university roles that supports the essential functions in this job

Mail Services Associate Resume Examples & Samples

  • Advanced understanding of all U.S. Postal Service, overnight carrier and interoffice mail receipt, distribution and delivery schedules, regulations and rules
  • Pick-up and distribute all US Mail, BB&T interoffice mail, FedEx packages, and UPS packages to appropriate individuals and/or departments at scheduled times
  • Sort all types of mail on a daily basis
  • If applicable, administer proper care and maintenance of bank vehicle and report any operational concerns to appropriate manager
  • Deliver and collect mail throughout the workday
  • Apply appropriate postage to outgoing mail using the postage machine
  • Provide information, directions and answers to inquiries, etc., as needed in reference to mail processing
  • Comply with all security rules for handling and transporting sensitive and confidential data
  • Proficient in the operation of office equipment to film, detach, trim and fold computer reports and other documents according to distribution instructions
  • Represent the organization in a professional and mature manner
  • Assist in other distribution services responsibilities as required
  • High school graduate or equivalent education and related training
  • Able to perform moderate to heavy lifting (at least 50 pounds)
  • Effective interpersonal, organizational, and communication skills
  • Ability to read, comprehend, and follow instructions
  • Good memorization skills for departmental/personnel mail sorting
  • Excellent organization and attention to detail
  • Mechanical knowledge with all types of office machines, i.e., inserter meter, copier, etc

Digital Services Associate Resume Examples & Samples

  • Manage existing reporting on all digital properties
  • Identify usage trends among AP’s digital properties and compile findings in engaging formats
  • Set baselines for current performance
  • Work with product owners and content developers to experiment on new approaches
  • Research new vendors and recommend additional analytics resources
  • Research industry trends, best practices and competitors
  • Validate data integrity for new releases
  • Experience in digital news media or technologies
  • Experience with or knowledge of digital publishing and media trends
  • Familiarity with analytics platforms, including Google Analytics
  • Proficiency in Microsoft Office, especially Excel
  • Outstanding attention to detail and ability to organize data
  • Flexibility, creativity and adaptability in order to get the job done
  • Strong interpersonal skills and ability to work in a collaborative setting

Shareholder Services Associate Resume Examples & Samples

  • 7–10 years of work experience
  • Undergraduate Degree in Accounting or Finance
  • Intermediate Excel Skills, including pivot tables, vlook-ups and functions
  • Financial Analysis skills

IMD, Gsam, Shareholder Services, Associate Resume Examples & Samples

  • Strong interpersonal and communication skills and able to deal with people at all levels both internally and externally
  • Excellent organizational skills and ability to set own priorities
  • An ability to work to tight deadlines and with activities and targets which may change at short notice
  • Fund experience either working in a Fund Administration role or similar function
  • A high level of accuracy and the ability to maintain this standard while under pressure from deadlines is required
  • Highly motivated individual and self-starter with a proven background of delivery
  • Ability to interact with people from a diverse range of backgrounds and cultures
  • Attainment of a degree or equivalent, or relevant industry experience

Card Services Associate Resume Examples & Samples

  • One year customer service experience and/or one year call center experience required
  • Demonstrated ability to multi-task with keyboarding and phone required
  • Pre-employment background, credit, and drug screen required

Card Services Associate Resume Examples & Samples

  • Extensive knowledge of Windows, Microsoft Office Suite, and Internet Explorer required
  • Chargeback/Disputes Experience preferred
  • Attention to Detail
  • Independent Worker

Loan Review Services Associate Resume Examples & Samples

  • Bachelor's degree in Finance, Accounting or closely related field required
  • 0 minimum GPA required
  • Must possess excellent writing, communication, organizational and credit analysis skills
  • Customer service mindset essential
  • Overnight travel, up to 50%, will be necessary with this position. Overtime hours will also be required at various times throughout the year

Employee Services Associate Resume Examples & Samples

  • The ESA professionally handles employee inquires related to a variety of Human Resources topics
  • Responds to questions and inquiries that arrive via inbound calls, emails, faxes, and written letters
  • An ESA must be able to effectively handle complaints while consistently demonstrating professional composure and behaviors that contribute to Clear Channel’s Human Resources service level goals
  • ESA’s work collaboratively with internal and external business partners to provide solutions by taking responsibility for follow through and bringing outstanding issues to closure on the initial contact with the employee or manager
  • Leverages use of case management system for gathering, tracking and resolving case related information raised by the employee or manager
  • Embodies the company’s values by his/hers actions responsiveness, approachability, and follow through

Mail Center & Document Services Associate Resume Examples & Samples

  • Manage and process all incoming and outbound mail, ground shipments, express shipments, freight and other correspondence addressed to or from BMI. Ensure all work is completed by the end of day
  • Drive to and from the post office daily
  • Retrieve or drop off mail or shipments as necessary
  • Sort and distribute mail and shipments
  • Track shipments as necessary
  • Perform typical Mail Center Operations processes
  • Effectively print company related documents, for example; monthly invoices, royalty statements, 1099’s, various publications and various other documents
  • Operate mail inserter and mailing equipment
  • Perform document consultation and quality assurance functions
  • Ensure quality control in both printing and mailing processes
  • Control and manage inventory of supplies for company related applications and documents
  • Print, collate and mail applications and documents related to company functions
  • Perform special assignments as directed by management
  • Perform data entry to accomplish routine and special assignments
  • Regular attendance
  • Must have ability to pay close attention to detail
  • Prior experience processing inbound/outbound mail, shipments, etc
  • Must be able to lift 5 to 60 lbs. on a consistent basis
  • Knowledge of PC and software/internet systems related to FedEx, UPS, maintain Mail Center inventory of supplies, etc
  • Good attendance and punctuality required/ability to operate in schedule and deadline driven environment
  • Acceptable driving licenses and must be able to safely operate company owned vehicle
  • Must be able to safely operate mail inserter equipment and various printing equipment
  • Must be able to work overtime as needed

Institutional Wealth Services Associate Resume Examples & Samples

  • Management Reporting - monthly performance reporting by business segment including detailed analysis of revenue, expenses and client flows
  • Budgeting / Forecasting - producing thoughtful analysis in support of quarterly, annual and multi-year revenue and expense forecasts including challenging business unit assumptions, pro-forma computations for business growth
  • Analysis of compensation and non-compensation accounting
  • Preparation of profitability analysis - computation of incremental revenue/expenses pertaining to existing & new strategies
  • Ad-hoc business unit requests
  • Bachelor’s degree in accounting and/or finance
  • 2+ years of relevant industry experience
  • Wealth Management experience preferred but not mandatory
  • Ability to take direction and manage tasks/projects to their satisfactory completion
  • Very Strong Microsoft Excel and PowerPoint/Presentation skills required with knowledge of Essbase a plus
  • Ability to communicate effectively, both written and verbally

Eclient Services Associate Resume Examples & Samples

  • The Global Head and the Regional Heads of the eFX Client Services Team will be able to provide guidance and training
  • Product awareness
  • Clear and strong communicator in English
  • Multi-lingual (preferably French, Spanish, German, Italian)
  • Complete understanding of our technology and work flow
  • Problem solver and owner
  • Exception handling
  • Detect system health issues
  • Manage query investigation effectively
  • Client friendly
  • Effectively manage multiple issues
  • Quick thinker
  • Manage conflict effectively
  • Manage stress efficiently
  • Collaborator
  • Pro-active thinker
  • Follow ups on open issues
  • Streamline processes

Enterprise Risk Services Associate Resume Examples & Samples

  • Participate in technical engagements and deliver high quality work to clients
  • Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress
  • Determine own learning and career development objectives, agree and manage own development plan
  • Understand the range of EY service offerings and support opportunities to better serve clients
  • Build strong internal relationships within EY
  • Maintain your profile within, and contribute to EYs reputation as market leader
  • Experience gained in Financial services, either as part of an institution, in an advisory role, or in the regulation of such institution
  • Strong academic background including at least a 2.1 grade in an undergraduate degree or equivalent
  • Sound knowledge of market risk measurement and assessment models (VaR)
  • Experience in risk management processes and frameworks
  • Strong communicator and able to interact with internal and external clients effectively

Clent Services Associate Resume Examples & Samples

  • Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries
  • Ensures required client paperwork is current with firm and industry requirements, rules and regulations
  • Analyzing to be able to research account information
  • Use mathematics sufficient to process account and transaction information

Portfolio Services, Associate Resume Examples & Samples

  • Responsible for day to day tasks, resolution of issues, as well as longer term projects
  • Handle the take-on, termination, and transition of new client or fund mandates, the review of client Investment Management Agreements (IMA), IMA amendments, and market registration status for their assigned strategies
  • Assist with the production of client meeting materials, client questionnaires, and RFI/RFP responses, as required
  • Daily monitoring and communication with Offshore reporting team
  • Be responsible for a set of accounts and act on queries from the client, trader, or portfolio manager for these accounts
  • Independently own the end to end resolution of complex intra-day inquiries from our clients and investment teams
  • Work with global reporting leadership to ensure baseline processes and controls are standardized across all investment product silos
  • Examples of longer term projects might include a migration to a new system, to a new vendor, new Fund set up, as well as internal projects such as risk control self-assessments or activity based costing analysis
  • Satisfied investment and trading team
  • Controlled processes demonstrated by metrics and risk incidents
  • On time, to quality, delivery of projects and initiatives
  • Ideal candidate will have at least 5 years experience in Investment Management Operations, and have experience with Fixed Income products
  • Familiarity with BRS Aladdin is a plus
  • Strong organizational skills and an orientation toward strict attention to detail
  • Proven record of collaborating with colleagues across geographic and functional boundaries
  • Professional and decisive with outstanding business judgment
  • Proficient computer skills, particularly with Microsoft Office

Global Loans Services Associate Resume Examples & Samples

  • Workflow tools implementation (e.g. Inbox Manager, Machine Learning, Management Dashboard)
  • Execution of globally consistent supervisory sampling program
  • Create and maintain robust oversight of key GLS Risk Committees, including Data Governance, Policy/Procedure Change, Non-Standard Transaction Review (NSTR)
  • Coordination of between line, Business Unit, and other stakeholders for the execution of New Product Approvals (NPAs) or other high priority projects/initiatives
  • Establishment of cross-departmental policies and procedures
  • Facilitation of Firmwide risk programs (e.g. Risk & Control Self Assessments)
  • Act as GLS LEAN Change Agent to facilitate execution of enhancements identified across the organization
  • Establish and communicate globally consistent best practices across the plant
  • Previous experience in a financial services Operations line, risk management, or project management function required
  • Highly motivated self-starter with excellent prioritization and multi-tasking abilities
  • Demonstrate ability to learn quickly with strong flexibility in regard to the duties assigned and problem solving skills
  • Can identify key control points within a process, and then provide assessment of the preventative and detective controls
  • Prior institutional lending experience and knowledge industry initiatives
  • Experience in risk management related to daily processing, escalation of issues and proposed resolution
  • Understanding of technical risk and control environments, such as experiences in informational security and business continuity management

IWM Western Division Branch Services Associate Resume Examples & Samples

  • Providing business analytics, project management to the team, our International Client Advisors (ICAs) and our International Wealth Office (IWO) Managers
  • The development of an Off-shore Product Matrix, leading to enhancing MSWMs off-shore product platform; the development of an International Middle Markets business model; the development of an International Futures business model; and the launch of Dual Currency Notes within Morgan Stanley Wealth Management
  • Perform qualitative and quantitative risk analyses of the business controls (Rules of the Road, account opening), supporting remediation-related activities from reducing our jurisdictional exposure, to ensuring that NRC business is conducted by advisors with expertise in the space, to enhancing controls around the international client types with whom MS does business, and the right sales practices and supervisory infrastructure govern this business
  • Bachelor’s degree and a minimum 2-4 years of industry experience, preferably in wealth management or private banking
  • Broad understanding of and/or strong interest in international markets
  • International client, cross-border securities, capital markets, and/or cultural knowledge
  • Registration licenses (e.g., Series 7, 63 (or 66)) required or to be obtained after taking the role
  • Strong collaboration skills across both corporate and field structures
  • Strong Microsoft Excel, Powerpoint and Word skills
  • Foreign language skills a plus (Spanish and/or Portuguese)
  • Interest in / willingness to travel

Member Services Associate Resume Examples & Samples

  • Perform membership tours and communicate information about the facility and services
  • Be well versed regarding all current programming
  • Exhibit superior customer service skills
  • Make outbound sales calls to prospective members
  • Return voicemails and membership emails each day
  • Process all member related paperwork (holds, cancels, account changes)
  • Process new member applications and enter data into our membership software
  • Problem solve for current members
  • Liaison between members and management staff
  • Reach monthly and quarterly departmental goals
  • Assist Membership Sales Manager in developing prospective member strategies through implementing a member retention plan
  • Assist with service desk duties as needed
  • CPR/AED and first aid certifications preferred
  • High School diploma/GED preferred
  • Must possess excellent organizational and time management skills
  • Computer proficiency - Word, Excel, PowerPoint and Outlook
  • Must have the ability to work well independently or as part of a team effort
  • Must maintain a professional manner and appearance
  • Ability to multi-task as well as work quickly and accurately

Ftu-transaction Services Associate Resume Examples & Samples

  • Education: Master’ Degree/CA/MBA
  • Experience: Candidates with 1- 2 years of related work experience
  • Process and analytical skills with eye for detail and use systematic and creative approaches for problem solving
  • Strong communication and interpersonal skill

Clearing Services Associate Resume Examples & Samples

  • Process, reconcile and/or correct entries for all brokerage products, including mutual funds, securities, certificates, cash and bonds, in an accurate, timely and compliant manner
  • Work with both internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Serve as a subject matter expert on daily process and provide training and coaching to other team members. Identify process improvements and partner with appropriate resources to implement solutions
  • Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned
  • High school diploma or equivalent. 1 year relevant experience in operations, processing or service related environment
  • Strong attention to detail, including demonstrated ability to meet accuracy standards in a high-volume transactional processing situation
  • Ability to research and resolve problems, including the ability to quickly identify and resolve root cause of issues
  • Demonstrated ability managing multiple priorities in a fast-paced environment
  • Product-specific or financial services industry experience preferred. Experience working in a Lean environment preferred

Business Services Associate Resume Examples & Samples

  • Responsible for processing DC/DB financial documents received via mail. This includes scanning, check processing, and document preparation for off-site storage
  • Prepare Notice of Deposit on Trust(s) Website and forward via Federal Express (daily)
  • Prepare, disseminate and file DC billing reports (once a month)
  • Financial Services PowerImage Scanning (once a month)
  • Provide Financial Services administrative backup
  • Serve as backup for Receptionist as needed
  • Serve as backup to code and prepare Federal Express invoices (once a month)
  • Serve as backup code and prepare monthly postage report
  • Responsible for off-site storage function
  • Assist with setting up meeting rooms for prospect and client visits
  • Process outgoing Federal Express packages using Powership software
  • Sort mail and faxes
  • Prepare outgoing mail
  • Must be able to lift 30lbs
  • Other duties and tasks when assigned
  • Two years of administrative office experience preferred but not required
  • Must possess strong organizational, communication and interpersonal skills
  • Proven ability to work in a team environment
  • Able to handle multiple priorities with success
  • Proficient in Excel and Word
  • Reliable

Consumer Services Associate Resume Examples & Samples

  • Interpreting and analyzing consumers´ requests in order to determine appropriate action
  • Maintain the integrity of the database by ensuring data quality and accuracy
  • Accurately disputing or updating consumers´ information through system applications
  • Assisting consumers in an efficient and timely manner, treating consumers´ information with professionalism, ensuring its security and privacy
  • Complying with outlined procedures, guidelines, laws and regulatory policies
  • Maintaining a professional attitude while working in a fast-paced, goal-oriented environment
  • Desirable two years of work experience
  • Good ability to enter data accurately into a database system
  • Good problem solving and customer service skills
  • Strong English skills, especially regarding reading comprehension

Consumer Services Associate Resume Examples & Samples

  • Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling
  • Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, , , responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
  • Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute. Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel
  • Identifies and investigates dispute issues. Contacts original credit grantor to obtain appropriate dispute information. Inputs information into database system
  • High School diploma, College studies a plus
  • 1-2 years related experience
  • Good knowledge of Experian products and services
  • Good knowledge of web-based systems
  • Good PC and mainframe computer skills
  • Good customer service skills, including telephone etiquette
  • Good knowledge of federal and state regulations on credit reporting

Energy Services Associate Resume Examples & Samples

  • Document Control
  • End-user communication and project coordination
  • Data gathering for project performance reporting
  • Measurement and Verification reporting
  • Retro-Commissioning project coordination
  • LEED coordination
  • Collect and tabulate data for management reports on project status and energy resource utilization
  • Facilitate the LEED for Existing Building Operations and Maintenance reporting process
  • Conduct field work including job walks and field verification of existing conditions
  • Work with facilities managers when requested in the performance of administrative functions and/or special projects
  • Work with the facilities Asset Information Manager to support the inventory of energy assets in to the campus Integrated Workplace Management System
  • BA/BS degree from an accredited college or university
  • Must be highly proficient with Microsoft Power Point, Microsoft Outlook, Microsoft Word, and Microsoft Excel
  • Bachelor’s degree in Engineering, Business, Economics or technical field
  • Business administration knowledge including financial management, or similar discipline preferred
  • Familiarity with SQL desirable
  • 3 years experience in energy or sustainability field
  • College courses in engineering; project management and business administration preferred
  • LEED AP or LEED GA a plus
  • Certifications from the Association of Energy Engineers a plus
  • Ability to read and interpret architectural and engineering plans a plus
  • Familiar with HVAC and Building Management Control Systems

General Services Associate Resume Examples & Samples

  • Answers incoming telephone calls, records caller messages and routes to the appropriate employee, greets visitors and notifies appropriate employee
  • Makes travel arrangements for employees (e.g., requested departure time, hotel, etc.) through the travel department. Drive company's shuttle as needed
  • Copies, assembles and files company publications, manuals, forms, and software documentation
  • Distributes software, documentation, and office products; distributes incoming mail/packages and ships outgoing packages
  • Knowledge of rules of grammar and punctuation
  • Knowledge of common arithmetic computations (e.g., addition, subtraction, percentages)
  • Proficiency to operate the type of office equipment required by the position (e.g., PC, typewriter, word processor, telephone console)
  • Knowledge of inventory maintenance
  • Proficiency to proof materials for accuracy and completeness of information
  • Proficiency to sort documents and other materials using pre-determined guidelines (e.g., alphabetical order, distribution list, zip code, cost center list, copy instructions)
  • Knowledge to coordinate multiple tasks and projects for self and others

Member Services Associate Resume Examples & Samples

  • Convert valued members either through proactive engagement (phone or in-store) or in reaction to member communications into the runner service or personal shopper program
  • Have a conversation with the member to qualify their needs. Ask a series of questions to understand the members needs, use data about shopping patterns or their feedback to identify solutions on how Kmart and Sears through SYW can improve the quality of the shopping
  • Through a member intake process, starts a detailed member profile to help ensure that Kmart and Sears can best service the needs of the member. Determines the ongoing method of contact with the member. This includes identifying routine purchases as well as special occasions in the member's life where gifting would occur
  • Connect the member with a personal shopper or works with the runner service or services like Shopbolt and SYW Relay and store team to fulfill those needs. Make products a member wants available for pick-up in store, shipped to home or in select instances may deliver products personally to members
  • Meet or exceed member sales objectives
  • Where a member identifies products they buy elsewhere (in a store other than Kmart or Sears) the MSA will work with the member, the runner service or other services like Shopbolt and SYW Relay to collate all those products from other locations in to one basket made available for the member to pick up at an allocated time or send to the home
  • Provide feedback on products that members commonly want but are not currently carried within Kmart or Sears so that we can introduce it to the assortment carried in store
  • Foster an ongoing relationship with members to ensure satisfaction with services. Serve as a point of contact for members who have issues / concerns
  • Continually seeks to improve conversion of valued members into the Personal Shopper program and increase spend with Kmart and Sears
  • Execute SYW initiatives in store as needed
  • Experience in outbound selling preferred
  • Knowledge of store merchandising and operations practices and procedures
  • Outgoing personality, experience and comfort with public speaking and event planning

Member Services Associate Resume Examples & Samples

  • Accountable for local execution of Shop Your Way related initiatives at the store level
  • Ensuring all store associates are versed in the benefits of Shop Your Way, the elements of a WOW experience, and able to sell
  • Knowledge of store merchandising, operations, and retail management practices and procedures
  • Ability to analyze information, identify root causes and develop/implement approved solutions
  • Effective oral and written communication skills to communicate with all levels of internal and external team members and

Mail Services Associate Resume Examples & Samples

  • High School Diploma or equivalent required and ability to read and comprehend specific instructions
  • 2-3 years sorting, delivering mail, parcels or similar
  • Must possess and maintain a clean driver record and valid PA driver’s license
  • Knowledge of postal and parcel delivery processes and principles. Ability to safely operate a motor vehicle
  • Good communication skills, professional, polite and mannerly. Must be a detail oriented individual who can deal with high volume packages and mail
  • Knowledge of electronic package scanning and tracking system

Transcript Services Associate Resume Examples & Samples

  • 1+ years administrative experience preferred
  • Demonstrated commitment to customer service
  • Proficient in Microsoft Office products, including Word, Excel and Outlook
  • Demonstrated knowledge of student system technology, experience with PeopleSoft Campus Solutions preferred
  • Work requires attention to detail as well as the ability to manage details and multi-task in a fast paced, deadline driven work environment
  • Excellent oral and written communication skills with strong command of the English language
  • High level of interpersonal skills and demonstrated poise, tact and diplomacy
  • Ability to work collaboratively and support efforts of team members
  • Ability to interact with a diverse community and with all levels of the University

Services Associate, Disney Vacation Club Resume Examples & Samples

  • Responsible for van and golf carts maintenance including but not limited to washing, waxing and fueling
  • Candidates must be flexible and willing to work various roles within the sales operation including, but not limited to
  • Possess a valid state of Hawaii driver license and a clear driving record
  • Ability to speak conversationally in Japanese and English
  • Demonstrated strong Guest service skills
  • Demonstrated strong verbal communication skills with the ability to engage Guests
  • Ability to work independently yet positively contribute to a team environment
  • Ability to reduce relationship tension prior to sales process through being proficient at storytelling and high level of cast to guest engagement
  • Demonstrated knowledge of Aulani, a Disney Resort & Spa and the surrounding area
  • Demonstrated knowledge of Disney Vacation Club
  • Previous experience driving passengers/Guests

Trade Management Services Associate Director Resume Examples & Samples

  • Ensure functional tasks operate to industry standard, FIL policies, procedures and regulatory guidelines
  • Ensure that all transactions are processed on a timely basis, optimising STP and resolving failed trades on a timely basis
  • Provide oversight of the OTC derivatives collateral management function and the exchange traded derivative margining process
  • Create an environment where people are comfortable about raising potential issues
  • Operational/ Risk Management – determine and monitor control parameters and risk limits
  • Communicate and report operational risks effectively to business partners and management
  • Prepare, monitor and evaluate management reports and metrics to ensure operation is functioning effectively
  • Develop action plans when needed to support new products or investment instruments
  • Continuously review and update procedures to ensure documentation promotes a controlled environment
  • Staff Management - take personal responsibility for competency development and career goals
  • Shape and articulate vision, strategy, plans and goals for the teams
  • Determine appropriate resource levels for department and monitor workload
  • Continuous Process Improvement – develop long term improvement strategies and innovative solutions with other business partners
  • Periodically evaluate competitors to benchmark efficiency and cost, ensuring that FIL’s trade processing function is competitive within the investment management industry
  • Ensure team understand and apply appropriate methods and tools to improve process effectiveness and quality
  • Champion technology to improve workflow, work quality, control, risk management and measurement. Work closely with technology teams from assessment and analysis to development and implementation
  • Actively promote the group by maintaining and supporting service level agreements with internal and external client relationships, particularly trading desk and brokers
  • Develop and implement communication feedback loops to insure current standards are met and to discuss future initiatives and improvements
  • Interact with internal clients to ensure that performance levels of staff meet or exceed standards and expectations
  • Attend industry events keeping abreast of developments in the business

Academic Services Associate Director Resume Examples & Samples

  • Provide leadership and direction for advising services and exploration and engagement activities for the pre-engineering student population (i.e. Pre-engineering advising services, summer transition and orientation programs, engineering community, exploration night, peer mentor program, etc)
  • Develop and implement processes to assess advising and student engagement achievements. Establish metrics to ensure that programs are addressing and making progress to achieve objectives
  • Serve as part of the Academic Affairs leadership team to set annual goals, establish and monitor budgets, and do strategic planning
  • Direct the design and implementation of a database system for the purpose of tracking student usage of academic advising services
  • Communicate with engineering departmental staff and faculty frequently to gather input and to share organizational updates
  • Work cooperatively with the leadership of other campus academic and administrative offices that provide services to pre-engineering and engineering students
  • Direct the oversight of advising content on the website, brochures and newsletters
  • Prepare annual advising team work plan and budget projections
  • Prepare annual summary of advising and student engagement activities and accomplishments
  • Direct College-level activities relating to student leadership development
  • Represent the UW CoE on the Washington Council for Engineering and Related Technology Education (WCERTE)
  • Provide overall leadership in the development and implementation of residential academic programs for engineering students
  • Collaborate with other Academic Affairs staff in assisting department faculty and staff with questions about student data by referring them to existing resources and combining common requests to initiate the development of new resources for data requests that cannot be met with existing means
  • Supervise advising and retention staff to include: 2 pre-engineering advisors and 1 office support supervisor. Perform annual performance evaluations of staff
  • Meet with advising staff regularly to establish advising schedules, plan projects, determine roles and responsibilities, set timelines, monitor progress, and share/receive input and feedback
  • Continuously evaluate services and re-assign duties or initiate new services as needed to meet organizational goals
  • Lead advising team meetings and ensure that action items are matched to staff and completed in a timely manner
  • Serve as an expert resource on academic advising for pre-engineering students
  • Provide academic advising to pre-engineering students with a focus on more complex situations such as students on academic probation, transfer students, and students integrating multiple academic objectives. Advising pre-engineering students involves helping students plan the initial portion of their engineering undergraduate program; interpret departmental, College, and University requirements; counseling students denied admission to COE departments in making alternate major choices; and advising students on internships, undergraduate research opportunities, scholarships options, personal development, and graduate school opportunities
  • Direct the monitoring of pre-engineering students’ progress towards completion of prerequisite course work and appropriately directing students who are not making satisfactory progress while providing relevant information and resources to students meeting progress requirements
  • Establish and maintain relationships with the Washington State community college system including students, staff, and faculty, making quarterly visits to the community colleges (classroom visits, transfer fairs, individual advising appointments) with the overall goal to facilitate an efficient transfer for community college pre-engineering students
  • Master's degree
  • Familiarity using database systems like ACCESS to assess program effectiveness
  • Leadership and management experience in an agency, program or work unit addressing student services
  • Knowledge and familiarity with University of Washington policies and regulations relating to academics and advising
  • Demonstrated sensitivity to and expertise in diversity issues in high education

Zoetis Colleague Services Associate Resume Examples & Samples

  • Resolves HR process and policy questions and colleague inquiries which are raised through multiple communication channels, escalating where appropriate
  • Helps to build and leverages knowledge management solutions to complete inquiries and transactions
  • Acts as subject matter expert for a defined functional area(s), identifies improvement opportunities and develops and implements solutions
  • Works to meet expected service levels and business performance goals
  • Documents all cases in case management application and follows up as needed
  • Provides support to managers and colleagues who are processing HR transactions in Workday (Zoetis HR Information System) via self-service and process HR transactions as needed
  • Ensures consistent application of HR policies and state, federal, and / or country laws and practices
  • Generates and contributes ideas to improve processes or performance on a continuous basis
  • Demonstrates empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with
  • Takes full accountability for ensuring a timely and quality resolution for all inquiries and issues
  • Supports change programs and initiatives
  • Develops understanding of ZCS operations and the Zoetis organization
  • Supports colleague engagement and cultural programs and initiatives
  • Performs special projects and related duties, as assigned
  • Manages annual summer intern program for the U.S., engaging and following up with internal stakeholders as well as the external vendor
  • Assists with contingent worker onboarding in Zoetis HR Information System
  • Manages the auto deduction process related to some of the Zoetis US Sales employees
  • Oversees the overall quality and integrity of HR data across Workday HRIS and develops tools to audit data quality
  • Determines ways to improve reporting capabilities and different business processes within Workday and participates in implementation
  • Owns and executes talent acquisition process from posting through onboarding for assigned requisitions
  • Knowledge of HR functions, processes, and operations, including talent management and talent acquisition, data administration, and/or compensation / benefits administration preferred
  • Ability to accurately collect information and ask probing questions in order to understand and assess the colleagues’ needs and situation
  • Strong customer service skills including ability to diffuse challenging situations
  • Skilled in conducting research and using existing knowledge to resolve inquiries
  • Ability to exercise independent judgment, identify continuous improvement opportunities and develop and implement solutions
  • Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines
  • Ability to maintain confidentiality as appropriate
  • Strong attention to detail and analytical skills
  • Possesses problem solving skills
  • Skilled in developing professional relationships with colleagues, supervisors, and peers
  • HR Information Systems experience preferred, Workday a plus
  • Proficient in Microsoft Office software required
  • Experience managing HR projects is strongly preferred
  • 3+ years of relevant experience required; preferably multi-national/global

Ecms Student Services Associate Resume Examples & Samples

  • Serve as a resource to faculty and customers on academic program details for ECMS and SS programs, such as content of various courses and requirements for diplomas
  • Use critical thinking and problem-solving skills to determine the best way to address the individual needs of students, parents, and faculty that will ensure satisfaction and proper resolution
  • Act as a friendly and helpful representative for ECMS, giving all faculty and community members a positive experience with the school
  • Promote ECMS and SS programs, courses, ensembles, and teachers to parents and potential students
  • Advise callers and visitors on course and teacher selection
  • Respond to information and service requests from ECMS faculty and other Eastman departments
  • Provide and explain resources such as catalogues, forms, brochures, and other information, both on paper and online
  • Advise potential or current diploma candidates of course or diploma track choices

Position Services Associate Resume Examples & Samples

  • Accurate processing of Corporate Actions
  • Reconciliations of cash received from agent
  • Risk clearance
  • Control of vendor
  • Ability to work well under pressure, lending control and order to a difficult or pressurised situation
  • Team Player who actively promotes sharing of knowledge
  • Approaches all situations with positive outlook, energy and enthusiasm. Is a self-starter who takes individual ownership for work quality and improvement
  • Is self-confident and demonstrates integrity
  • Previous experience of Client Money, Corporate Actions, Dividends or Coupons is advantageous

Core Business Services Associate Director Resume Examples & Samples

  • Develop a high performing account management team through effective coaching, counseling and development of team members
  • Assist the Business Development Operations Leader in defining and implementing the strategy for account support within the Region
  • Oversee and develop team members so that effective knowledge management, processes and efficiencies are occurring within the team
  • Build strong relationships with Region leadership, Business Development Executives, Coordinating Partners, to provide support and enable feedback to the account management team. Recognized as a leader in account management
  • Develop leading practices and tools that support world-class account management. May serve as an account manager on select accounts
  • Provide support to team members by facilitating workshops, and/or training for account teams and client serving professionals, to maintain continued delivery of world-class account management support
  • May establish protocols for Assessing Service Quality of accounts. May serve as an interviewer
  • Directly manage the work of others on small to mid-sized teams. Participate in the selection and performance management of staff members
  • Strong influencing skills are required to work with other members of the account teams to get results
  • Work independently; receive general direction rather than supervision. Work is reviewed only for results obtained
  • A strong executive presence
  • Basic selling skills
  • Strong supervisory skills
  • Ability to simultaneously coordinate multiple projects. Must have demonstrated project management experience
  • Deep knowledge of the firm’s account management and relationship tools, processes and leading practices
  • A minimum of 12 years experience; previous sales and/or marketing experience is desirable
  • Prior team/people management experience

Enviornmnetal Services Associate Resume Examples & Samples

  • Ability to read, write, and converse in English required
  • High School or GED preferred
  • One (1) year experience in Healthcare Environmental Services preferred

Asset Management GIM Email Services Associate Resume Examples & Samples

  • History of working with translation services or creating web content in different languages
  • Digital marketing background a plus
  • Mutual fund and finance background a plus
  • SQL knowledge and prior knowledge of SFMC and CRM

Global Site Services Associate Resume Examples & Samples

  • Working knowledge of ICH, FDA, IRB/IEC and other applicable regulations/guidelines; familiarity with investigator start up documents; previous interaction with operational project teams and investigative sites preferred
  • Works well independently as well as in a team environment
  • Detail and process oriented
  • Positive attitude and approach
  • Multi-tasking capability
  • Flexible and adaptable to a developing work environment

Location Services Associate Resume Examples & Samples

  • GED or High school Diploma
  • OR US Armed Forces as an Army Adjutant General 42A or Human Resources/Personnel Administration Specialist 42A, 75B, Navy Human Resources Officer 120X or Personnel Specialist PS/Yeoman YN, USMC Adjutant Officer 0180 or Personnel & Administration 01XX, Air Force Personnel Officer AFSC 36PX or AFSC 3S0X1, or USCG Human Resources Officer CG-HRM10 or Yeoman YN
  • Experience with Microsoft Office, Outlook

Hospitality Services Associate Resume Examples & Samples

  • Oversee the Arrangement Desk Reception areas, keeping them clean and professional appearing
  • At all times, must present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Present a genuine smile out of kindness
  • Must be able to multi-task, set priorities, and organize work in a high paced environment
  • Explain the features and benefits of the Dignity Family Assistance Portfolio and Grief Management Resources
  • Research family information before families meet with counselors
  • Assign families to Arrangement Counselors using the ‘UP-System.’ Strict adherence to the “Up-System” is crucial
  • Answer incoming calls promptly, professionally, and sensitively using proper telephone etiquette
  • Immediately accept, inventory, and log into the system, clothing and personal items of the deceased with notation of any ‘special requests’ by the family. It is critical to keep clothing accurate! Promptly forward personal effects to Quality Control
  • Confirm accurate information while greeting families and scheduling appointments. Much research is required for each decision
  • Greet families and guests diplomatically while handling continual interruptions, changing priorities, and daily deadlines. From 30-50 families per day must be cared for
  • Follow-up with staff to insure families and guests are taken care of with a high level of customer service
  • Prepare appointment slips for the following day
  • Information material displayed at the Front Desk must be kept current
  • Prepare information folders and distribute them to families accordingly
  • Must be able and willing to learn the Concierge duties
  • Provide directions to Rose Hills, to the proper staterooms, and to interment locations
  • Give service and viewing time information to families, florists and visitors
  • Direct and assist families and their guests to proper viewing rooms and chapels
  • Insure that visitation rooms are prepared to receive families
  • Deal diplomatically with continual interruptions, changing priorities, and daily deadlines
  • Print and distribute daily reports
  • Inventory and order supplies as needed
  • Maintain coffee service for families and guests. Clean coffee equipment, prepare coffee, and serve as needed
  • Adhere to Company policies, procedures, rules, and controls
  • Adhere to safety rules and regulations, and report unsafe practices to management
  • Act on customer complaints to provide satisfactory resolution
  • Understand and achieve annual SMART goals
  • Participate in training and skill development opportunities to improve competency and customer service
  • Report to work on time and maintain standard attendance

Professional Services Associate Resume Examples & Samples

  • Work with the Accertify Professional Services team and assist on the most effective deployment of our Interceptas platform for clients
  • Create, deploy and test fraud transaction screening rules
  • Configure Fraud Analyst user interface to Customer specifications
  • Perform Customer training
  • Create client-facing Project Documentation and Training materials
  • Develop strong relationship with Customers to deliver exceptional service and ensure that client expectations are exceeded
  • Assist with additional duties as assigned
  • Job requires extensive travel
  • 1 year of experience as a Fraud Analyst or a Chargeback Analyst in an high-transaction eCommerce environment
  • Excellent communication abilities, both written and verbal
  • Excellent knowledge of the Microsoft Office Suite
  • Previous experience conducting Group Training or excellent Presentation skills
  • Must be collaborative, solutions oriented and a team player

Location Services Associate Resume Examples & Samples

  • Minimum of 1 year experience within an office environment
  • College Degree (Associates or Bachelors)
  • Strong Microsoft Office skills (Excel, SharePoint, Word, PowerPoint
  • Must be able to work overtime for onsite after hours events
  • Office location is Berwyn and Deployed City is Philadelphia

Orkin Home Services Associate Resume Examples & Samples

  • Excellent follow-up and organizational skills
  • Ability to ‘self-start’ and work independently
  • Ability to pass a background check , including a clean driving record, and pass a physical and drug screen

Core Business Services Associate Director Resume Examples & Samples

  • Works closely with the Portfolio Leads, Product Leaders and Digital Architects to understand the business vision/issue/concept, provide recommendations on the solution, and agree on expected deliverables
  • Works with the Portfolio Leads, Product Leaders, Digital Architects and project sponsors to refine complex concepts and articulate value propositions of new digital solutions
  • Defines overall business and technical requirements for the solutions
  • As needed, creates and manages the project plan, which at times may be complex with multiple workstreams, at the direction of the Portfolio Leads, Product Leaders and Digital Architects
  • Creates the expected deliverables covering strategy, go-to-market, technology and deployment activities, working directly with the sponsor team and DPS project team (which can include Digital Architect, Visual Architect, Solution Manager, Product Manager and/or Solution Analyst)
  • Liaises with and leverage the Innovation Hub and other EY teams (including Brand Marketing & Communications (BMC), Global ITS, EY Knowledge (EYK) and Risk Management) as appropriate for the requisite skills
  • Ensures all relevant DPS competencies are leveraged in solution and product development
  • Participates in technical design, development and testing to support broader solution development, alignment and consistency
  • Coordinates activities within the DPS team, Innovation Hub and other EY teams (including BMC, Global ITS, EYK and RM) to ensure expectations and dependencies are managed
  • Provides support to the Portfolio Leads, Product Leaders and Digital Architects for deployment activities, at the request of the project sponsor/champion
  • Must be able to influence at all levels of the organization
  • Wide discretion in designing and delivering its services provided that activities are consistent with EY operating policies, risk management requirements and functional precedents
  • Influences and directs the activities of individuals on the DPS team, and in other parts of the organization (Innovation Hub, EYK, Global ITS, BMC) who are involved in the product and solution development activities
  • Receives general direction rather than supervision; however supervision may occur more frequently given the complexity and visibility of a project
  • Strong understanding of and experience with EY processes (including business development, go-to-market and service delivery), services and knowledge
  • Strong product/project management skills including the ability to lead workstreams across borders, sectors, functions and service lines
  • Strong visualization, communication, listening and facilitation skills
  • Business acumen – understanding how the digital products and solutions relates to account team and client issues and needs
  • Ability to build and manage relationships at all levels of the firm
  • Ability to facilitate input from diverse constituents to support a clear message about digital concepts, processes and/or solutions
  • Ability to influence and coordinate in a multi-country, multicultural and highly distributed organization
  • Ability to understand, convert and scale local content for global leverage
  • Excellent sense of operational efficiency, judgment, tact, and decision-making ability
  • Ability and flexibility to work in a virtual environment across multiple time zones
  • Flexibility to work non-standard hours
  • Domestic and international travel may be required periodically
  • 10 plus years related experience in solution and/or technology development, business development and/or marketing

Global Loan Services Associate Resume Examples & Samples

  • Knowledge of loan markets, specifically Par Loan markets desired
  • Experience with handling amendments, restructurings and other typical Par loans activities
  • Able to meet tight deadlines and has an execution-focused approach
  • Excellent organization and interpersonal skills
  • Ability to drive change and improve efficiencies on the team
  • Self-motivated and willing to assume extended responsibility
  • Can identify key control points within a process, and then provide assessment of the preventative and detective control
  • LoanIQ and ClearPar system knowledge and trade closing and or trading desk exposure

Winter Services Associate Resume Examples & Samples

  • Greet all guests and present oneself in a professional and friendly manner at all times
  • Pleasantly communicate directions, drop off/pick up areas and processes
  • Ensure adherence to all posted resort signage road rules and regulations within the lodging and parking area
  • Assist guests with luggage and/or ski equipment
  • Safely and responsibly handle guest property, such as transporting vehicles within drop-off/pick-up areas
  • Exercise patience and understanding when interacting with guests
  • Act as an ambassador of the resort and all of the activities and events that we have to offer
  • Process EFT payments for valet services
  • Loves to work in the outdoors (in all variety of weather conditions)
  • Proven ability to provide excellent customer service and multi-task
  • Proven ability to diffuse unpleasant situations
  • A high level of initiative
  • Responsible enough to work alone
  • Team oriented with an energetic, friendly, cheerful and animated demeanor
  • Valid Class “G” Driver’s Licence with clean driving record
  • Knowledge of Blue Mountain Resort and general area

Credit Services Associate Resume Examples & Samples

  • Review any customer order on hold for timely release and/ or communication to internal stakeholders of potential issues, ensuring that a resolution is reached in an efficient manner
  • Prepare reports from NetSuite, SFDC and SAP, as requested or scheduled by BlackBerry Credit Management
  • Update customer accounts in the company’s ERP system (NetSuite, SFDC and SAP), as required, including credit limit changes, risk category changes, saving credit reviews, approvals or other relevant credit documentation
  • Review all submissions to the credit department, ensuring that all information required is received, prior to forwarding to the credit analyst
  • Monitor the shared credit team mailbox for requests, forwarding these to the appropriate team member, or responding to the requestor if the necessary information is available
  • Provide credit reports from D&B Credit, as requested, to internal stakeholders with a summary of relevant factors
  • Superior customer service and business communication skills
  • Prior experience in a credit environment, preferably in a public global organization
  • Familiarity with Dun and Bradstreet or similar credit reporting environments
  • SFDC, NetSuite and SAP experience would be an asset
  • Intermediate to advanced Microsoft Office skills specifically in Excel and Word
  • Ability to communicate fluently in English, in writing and orally
  • Ability to work under pressure whilst prioritizing workload
  • Dedicated team player, demonstrating initiative and independence

Member Services Associate Resume Examples & Samples

  • Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool
  • Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management
  • Ensure that set objectives are met as defined on the agreed performance metrics
  • Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues
  • Maintain adherence to all company policies and procedures
  • Proficiency in Systems and Tools

Professional Services Associate Resume Examples & Samples

  • Primary responsibilities include performing project-based engineering, design, installation and troubleshooting of data/security networks
  • Working with the engineering team to successfully implement secure network solutions
  • LAN routing and switching configuration and deployment in medium to very large environments
  • Provide network engineering consulting services, including: assessment, design and implementation of data and secure networking environments
  • Assist clients through planning, design and implementation of secure data communications networks
  • Develop comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance
  • Bachelors Degree or equivalent experience and/or military experience
  • Strong knowledge and experience with design, implementation and support of the following

Disney Vacation Club Services Associate Resume Examples & Samples

  • Transport guests to and from the Disney Vacation Club Preview Centers from all resorts on WDW property as well as surrounding area resorts, including occasionally transporting guests and luggage to the airport
  • Perform a pre-sale presentation warm up during transports that may include storytelling, general property information, personal recommendations or Disney trivia
  • Transporting Guests with special needs including wheelchairs and ECVs
  • Ability to be flexible with work schedule, including weekends, holidays and overtime
  • Proven familiarity with Disney Vacation Club product
  • High School Degree or equivalent

Managed Services Associate Resume Examples & Samples

  • Assist in maintaining platform relevancy according to changes business needs and ensure that all client deliverables are met on time
  • Build experience working on top clients and a better sense of mapping social media goals to business goals
  • Produce and maintain internal and client-facing documentation of implementation steps and activities for internal and external partners
  • Assist with project operations activities

Transition Services Associate Resume Examples & Samples

  • Become a Subject Matter Expert (SME) on athenaCollector and athenaCommunicator. As a SME, serve as a resource to others in the organization
  • Project manage client engagements, ensuring expectations and deliverables are documented and met, key stakeholders are informed and client satisfaction is achieved
  • Diagnose and address client problems, and develop innovative solutions to issues that arise post- implementation
  • Responsible for providing content coaching via regularly scheduled calls with active involvement and oversight from mentor
  • Work to identify issues at the trend level of client performance and recommend courses of action to optimize the client’s workflows
  • Participate in internal team development and process improvement initiatives
  • Candidates should have a strong interest in physician practice management applications and revenue cycle management
  • Foundational accountant knowledge a plus
  • Effective time management, logical problem solving and analytical skills with a demonstrated attention to detail are required
  • Requires outstanding listening and interpersonal skills with the ability to effectively work and communicate with Revenue Management Staff, typically director level and above

Member Services Associate Resume Examples & Samples

  • Function as the First point of contact for payroll-related cases raised by the members and/or managers by case submission
  • Analyze payroll-related cases and determine proper steps for resolution
  • Partner with CGI payroll team(s) when needed to resolve cases
  • Appropriately categorize, prioritize, assign and escalate cases to ensure service levels are met
  • Prepare and deliver payroll-related variable data to CGI Payroll team per standard processes
  • Payroll-related experience
  • Proficient with MS excel
  • Proficiency in Systems and Tools especially Microsoft Office and MS Excel

Member Services Associate Resume Examples & Samples

  • Interact with members and prospective customers in person at our storefront, addressing and resolving a myriad of customer questions and concerns
  • Provide direct assistance to customers via the telephone and email
  • Assist members with emergency situations in a timely and courteous fashion
  • Assist members by creating new reservations or modifying existing reservations
  • Provide verbal directions to our locations
  • Provide member instructions for operation of vehicles, including troubleshooting of minor mechanical difficulties
  • Use proprietary technology to diagnose and remedy simple vehicle issues
  • Research and document member reports of vehicle damage
  • Dispatch our Fleet staff’s to address any issues with a vehicle as they arise
  • Research and resolve escalated complaints concerning reservations, vehicle condition, and overall quality of service
  • Provide members with accurate and up-to-date account and policy information
  • Explain invoicing process and specific billed charges
  • Collaborate with colleagues to resolve complex billing disputes
  • Collections
  • Must have 1 year of customer service experience
  • Must have a valid drivers license with no more that 2 moving violations in the last 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Global Services Associate Client Director Resume Examples & Samples

  • Act as a trusted advisor to key client decision makers
  • Lead integrated analyses that enable clients to take action against strategic business goals
  • Intermediate financial & contractual acumen
  • Manage, motivate, develop & inspire direct reports
  • Strong sense of urgency and accountability to drive client outcomes
  • Bachelor's degree required, MBA a plus
  • Related industries include: Consumer Packaged Goods, Consulting, Information, Sales, Analytics

Agency Services Associate Resume Examples & Samples

  • Experience of up to 2 years, preferably in a customer service environment
  • Excellent telephone etiquette and service delivery skills
  • Strong communication skills and effective listening abilities
  • Flexible and adaptable to change; able to overcome obstacles and create solutions
  • Effective organizational and time-management techniques
  • Exhibit patience and a positive outlook when working with agents and policyholders
  • Contribute to an environment of accountability, collaboration and teamwork
  • Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
  • Able to commit to the entirety of the training program and work within a structured operations environment

Site Services Associate Resume Examples & Samples

  • BS or BA degree preferred. Equivalent education and/or experience may substitute
  • 1 to 2 years of experience in support positions involving operations, process management, or customer service in a fast-paced environment
  • Intermediate skill level with MS Excel and MS Word required
  • Experience with work-flow software and some familiarity with other relational databases, such as MS Access a plus
  • Very strong problem-solving and organizational skills, with good follow-through
  • Ability to manage a number of assignments and a large volume of tasks to completion simultaneously with accuracy and efficiency
  • Ability to work individually or within a team with minimal direction and to support multiple, internal clients
  • Strong problem-solving skills with an understanding of interdepartmental dependencies regarding business issues. Proven business judgment and ingenuity when handling operational obstacles
  • Excellent written and verbal communication skills and strong interpersonal skills
  • Subject matter experience in pharmaceutical or health care industries preferred, but not required

IT End User Services Associate Growwwer Resume Examples & Samples

  • Participate in projects related to IT end user services
  • Manage requests come from the business areas of MOL FS and MOL Group related to IT end user services
  • Make suggestions for the development of end user processes that increase end user satisfaction
  • Support IT related operations from the end user point of view
  • Active participation in the preparation of the new Service Manager Tool
  • Participate in evolving better relationship between MOL IT and the end users
  • Cooperate with IT Customer Service and other operation teams
  • Customer oriented thinking and behavior
  • Knowledge of MS Office and Windows
  • Minimum intermediate English knowledge
  • Able to work independently and in team also
  • Always challenge yourself, learn continue sly
  • Act responsibly and anticipate issues

Front Services Associate Resume Examples & Samples

  • To shuttle guests to areas off property (i.e., the spa or the golf course) as needed
  • To assist in other areas of the Front Office (PBX, Gift Shop, Front Desk)
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures
  • Performs other duties as needed
  • Ability to read, write and understand English
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
  • Must possess a valid NJ Drivers License

Location Services Associate Resume Examples & Samples

  • Highly responsive, flexible and adaptable
  • Proactive thinker/action taker
  • Passionate about customer service
  • Ability to work with highly confidential material and maintain confidentiality
  • Seeks out challenges and opportunities to grow

Ticketing Services Associate Resume Examples & Samples

  • The Associate executes ticket sales on Audience View ticketing software at the window and by telephone and provides supervision of the advanced sales operation of the Harvard Box Office
  • As Venue representative, executes and supervises pre-event box office activity at Sanders Theatre
  • Provides advanced training of student staff and maintains a high level of customer service at all times
  • Assists the Manager of Student Ticketing Services in event management duties
  • A minimum of three years related experience in box office sales or customer service required
  • Experience with ticketing software programs required
  • Experience with Audience View ticketing software and FileMaker database preferred
  • Knowledge of the performing arts industry and regulations related to event management including ADA Title III regulations regarding public accommodations for accessible seating
  • Excellent interpersonal skills required for communication in a professional manner with students, members of the university, event producers and greater Boston community members
  • Willingness and availability to work a varied schedule that includes evening, weekend and holiday shifts
  • Successful candidates will be flexible, able to set priorities, work independently, exercise good judgment and refer problems to supervisor when necessary, take initiative, be organized, and work with a high level of accuracy and attention to detail
  • Bachelor’s degree or higher preferred

Building Services Associate Resume Examples & Samples

  • High school diploma or equivalent recommended
  • Previous janitorial experience
  • Clear and effective verbal communication and strong interpersonal skills

Workplace Services Associate Resume Examples & Samples

  • Facilities coordination – Facilities requests, vendor coordination, internal programs, security, inner office moves, vendor/account management
  • Administrative support to the Workplace Services/Facilities teams
  • Provide excellent customer service to all Veeva guests and employees
  • Daily building operations
  • Project coordination and execution

TK Ops, Position Services, Associate Resume Examples & Samples

  • Solid track record working within an operations environment
  • Can work well under pressure, lending control and order to a difficult or pressurized situation
  • Can deal easily with multiple issues and tasks
  • Proven management experience. Skills in delegation, organization and people management to ensure the team can work effectively
  • Strong Communication skills in English and Japanese
  • Proactive Team Player who actively promotes sharing of knowledge
  • Prepared to work additional hours to meet deadlines and strong time management skills
  • Approaches all situations with positive outlook, energy and enthusiasm. Is a self-starter who takes individual ownership for work quality and improvement. Leads by examples working with drive and determination
  • Strong organizational skills, to be able to use time well and prioritise tasks effectively
  • Ability to adapt to the changing needs of the department
  • Previous experience of Corporate Actions preferable
  • Understanding of market practice, FIEL, Tax Law, Company Law
  • Other operations background preferred i.e. as settlements etc would be plus
  • JSDA Internal Control Manager

Provider Services Associate Resume Examples & Samples

  • Understands the end to end authorization process, the SBU?s business and business drivers for success
  • Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution
  • Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality
  • Resolves customer complaints or concerns as the first line of contact
  • Makes problem resolution and triage decisions not requiring clinical judgment
  • Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required
  • Transfers calls to clinicians and physicians only for clinically escalated situations
  • Communicates appeal and denial language to providers and members when appropriate
  • Processes withdrawals and other case status changes as needed
  • Understands client and regulatory expectations for accounts in their designated region
  • Recognizes and develops relationships with provider groups through repeat calls, and recognizes provider sensitivities for different health plans
  • Is responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information
  • Processes fax attachments in between calls
  • Responsible for meeting SBU?s Service standards in all categories on a monthly basis, team player, maintain member and provider Confidentiality at all times, demonstrate effective problem solving skills, and be punctual and maintain good attendance
  • Participates in SBU?s Service Operations activities as requested that help improve Care Center performance, excellence and culture
  • Support team members and participate in team activities to help build a high-performance team
  • Demonstrate flexibility in areas such as job duties and schedule in order to aid SBU?s Customer Care Operations in better serving its members and help SBU achieve its business and operational goals
  • Assist SBU efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
  • Assume responsibility for self-development and career progression

Mail Services Associate Resume Examples & Samples

  • Must have at least three years of relevant work experience
  • Must have excellent professional cash handling ability
  • Must have excellent communication and customer relations skills
  • Must be able to lift up to 70 lbs. as needed of mail-room supplies including boxes and packages weighing up to 70 lbs
  • Must have a valid California driver’s license at the time of employment and maintain it throughout the course of employment
  • Must maintain a professional appearance
  • Experience/background as shipping clerk with post office or private courier and familiar with export guidelines and regulations, or equivalent experience as customer service/processing clerk with USPS or private couriers FedEx,DHL, etc. a plus
  • One year or more of mail-room experience

Employee Services Associate Resume Examples & Samples

  • Provide front line customer service to employees at all levels; answering inquiries and directing issues to appropriate managers
  • Support all aspects of the offer process including drafting the offer, monitoring the status of the pre-employment process, offer acceptance, etc
  • Coordinate new hire set up including Oracle transactions, Relocation, Facilities/IT set up
  • Administer Payroll changes and requests (special pay, severance, information requests)
  • Maintain personnel files
  • Coordinate various plant functions
  • Manage Invoicing
  • Assists with HR sponsored employee activities
  • Perform general clerical duties,including: scheduling, photocopying, faxing, mailing, filing, maintain office supplies
  • Strong organization, communication, time management, and organizational skills
  • Strong interpersonal and customer service skills with ability to deal with all levels of the organization
  • Ability to multitask and handle competing priorities under pressure while maintaining a high level of attention to detail
  • Strong computer skills in MS Office (Word, Excel, PowerPoint)
  • Ability to manage confidential information
  • Minimum two years relevant experience supporting HR Managers and their client groups
  • High school diploma/GED required
  • HR experience in a steel manufacturing facility desired
  • Knowledge of human resources laws and regulations
  • Must have a working knowledge of plant organizations and structure
  • Local candidates are strongly preferred

Location Services Associate Resume Examples & Samples

  • Responsible for open up and close of the front desk each day
  • Set up and cleaning of the office and kitchen areas each morning and maintaining business standards throughout the day
  • Receiving and sending mail and organising couriers as requested
  • Managing the day to day booking of meeting rooms and video conferencing units
  • Updating the environment and WHS reporting data onto a shared spreadsheet
  • Managing the issue of temporary and permanent access cards to the facility
  • Identifying and arranging required maintenance to the Accenture tenancy including engaging vendors
  • Set and management of purchase orders within the internal finance system
  • Deal with ad hoc requests from Accenture staff members using the office
  • Order catering for any onsite functions that request it
  • Issue loan items to Accenture staff members using internal loan items system
  • Minimum of 2 years customer service experience
  • Strong customer service skills with proven organizational & administrative ability
  • Strong Interpersonal and communication skills

Multichannel Services Associate Director Resume Examples & Samples

  • 5-10 years’ experience in Marketing, Digital Marketing, Marketing Operations or similar function in a regulated industry
  • Leader with extensive experience working with customer-facing developers and content creators in health care
  • IT technical background preferred; process excellence (e.g., Six Sigma) preferred
  • Familiarity with digital channels and emerging technologies (e.g., mobile, web, tablet, and PC-based platforms)
  • Experience in database and digital marketing
  • Solution oriented mindset – Ability to identify potential solutions to address complex business challenges
  • Familiarity with multiple IT topics and business priorities
  • Ability to understand technical details
  • Recognized standing in the digital marketing arena; track record of innovation
  • Understanding of regulatory environment preferred
  • Creative thinker who can bring forward long-term solutions to innovate around HCP and consumer engagement and IT solutions
  • Experience in strategy and/or client services (e.g. agency, consultancy, Consumer goods) considered a plus
  • Good understanding at a macro level of digital database marketing practices and ecosystems used to achieve successful campaigns
  • Demonstrated business expertise and knowledge (business acumen) and the ability to consult internally and/or externally
  • Track record in vendor management – ability to provide coaching and feedback in a positive and constructive manner
  • Proven ability to manage multiple projects and be accountable for individual & department results
  • Demonstrated strong skills in oral and written communication, project management and leadership

Global Services Associate Graduate Programme Senior Specialist Resume Examples & Samples

  • Bachelor’s Degree in a technical discipline within 12 months of graduation
  • Additional European language advantageous; French, German, Dutch, Italian and Spanish
  • A basic working knowledge of Unix and Windows operating systems
  • Attention to detail plus good administrative, multi-tasking and prioritizing skills
  • Excellent communication skills, in both written and verbal English
  • Customer Service experience of any kind would be advantageous
  • Knowledge in Storage, Networking, Computer systems or Virtualization would be advantageous

Building Services Associate Resume Examples & Samples

  • Provides custodial service for the Prairie Lodge Recreation Center, Fountain View Center, Meadow View Lodge and other Sun City Huntley facilities, including activity rooms, ballroom, lounges, restrooms, pools and possible other facilities
  • Helps with set-up/tear down requirements including tables, chairs, etc
  • Helps with audio/visual set-ups when needed
  • Custodial tasks include, but are not limited to cleaning floors (vinyl, carpet and wood), windows, lavatories, shower and locker facilities, emptying trash; dusting furniture. In outdoor areas, tasks include emptying of trash receptacles, cleaning of water fountains, and cleaning of outdoor furniture
  • Performs other duties are required

Core Business Services Associate Director Resume Examples & Samples

  • Product management
  • Bachelor's degree in Business Management or Information Technology; MBA preferred
  • Certified Public Account (CPA) designation preferred
  • A minimum of 10-15 years experience managing technology applications or service products
  • Experience in the following beneficial: business analysis, sales and marketing, business development, project systems management, relationship management, technical help desk, desktop support, IT project management, tax technical, project planning, financial analysis, or business process reengineering
  • Strong analytical/research abilities and problem-solving skills
  • Excellent interpersonal and communication skills, with a strong client service orientation
  • Deep knowledge of the software development life cycle
  • Advanced understanding of tax law and its technology implications
  • Ability to work and team effectively with clients and high-level leaders
  • Solid presentation and facilitator skills