Guest Service Associate Resume Samples

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K Bogisich
Kennedi
Bogisich
14553 Beier Knolls
Los Angeles
CA
+1 (555) 186 6855
14553 Beier Knolls
Los Angeles
CA
Phone
p +1 (555) 186 6855
Experience Experience
Dallas, TX
Guest Service Associate
Dallas, TX
Feeney-Ziemann
Dallas, TX
Guest Service Associate
  • Cashes hotel guest's personal and travelers checks and assists with currency exchange
  • Cashes hotel guest’s personal and travelers checks and assists with currency exchange
  • Assist guests with all inquiries, both hotel and non-hotel related
  • Provide brief introductory tours to guests
  • Registers and rooms all arrivals according to established procedures
  • Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel
  • Performs daily auditing procedures to ensure that all guest and owner charges are properly balanced with the property revenue and expense transactions
New York, NY
Remote Home Agent Guest Service Associate
New York, NY
Spencer, Boyer and Batz
New York, NY
Remote Home Agent Guest Service Associate
  • Works with Superior and Director of Finance in the preparation and management of the Department’s budget
  • Assists with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay
  • Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
  • Provide assistance with traveling plans, local entertainment and activities to guests, as requested
  • Performs the audit balances and prepares all works for audit in an orderly fashion
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
present
Houston, TX
Remote / In-house Guest Service Associate
Houston, TX
Schoen LLC
present
Houston, TX
Remote / In-house Guest Service Associate
present
  • Willingness to provide feedback to management
  • Self-disciplined and self-managed
  • Highly sales focused
  • Situational judgment
  • Highly customer service focused
  • Enhances the brand and does not detract from the brand
  • Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities
Education Education
Bachelor’s Degree in Customer Service Orientation
Bachelor’s Degree in Customer Service Orientation
Kean University
Bachelor’s Degree in Customer Service Orientation
Skills Skills
  • Strong basic math skills and solid computer skills
  • Basic office skills helpful including basic math, proper cash handling procedures
  • Ability to use basic office equipment including Fax, copier, printers
  • Calm, efficient, and organized with great attention to detail
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Ability to work on your own and as part of a team
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Is able to work on a rotating roster
  • Excellent interpersonal, creative problem solving, organizational and time management skills
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4 Guest Service Associate resume templates

1

Guest Service Associate Resume Examples & Samples

  • Ensure each customer is welcomed into the store in a warm and genuinely sincere manner
  • Help create and maintain a store culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth. Demonstrate detailed knowledge of all products and services. Assist Sales staff with guest interactions as necessary to ensure an exemplary guest experience
  • Positively affect profitability in the areas of customer service, sales, inventory/ expense control and risk management
  • Responsible for effective implementation of all visual merchandising standards and operational direction
2

Guest Service Associate Resume Examples & Samples

  • Ensure each customer is connected to the brand by engaging him/her in our loyalty program and turning them into CMRG “fans” by encouraging return visits
  • 1 year of retail experience preferred
  • High school diploma or equivalent required; college or university degree helpful, but not required
  • Excellent interpersonal, creative problem solving, organizational and time management skills
  • Demonstrates superior customer service techniques and experience with problem/complaint resolution
  • The ability to read, analyze and interpret company policies and procedures and communicate effectively with all levels of the organization
  • Strong basic math skills and solid computer skills
  • Ability to learn, interpret, apply and retain a variety of instructions and policies and procedures furnished in written, verbal, diagram or schedule form
  • Applicants considered for this position will be required to pass a pre-employment assessment and may be required to pass a background check
3

Guest Service Associate Resume Examples & Samples

  • Manages own daily finances and insures all policies and procedures pertaining to the sale of the Galleria Gift Card are adhered to and enforced
  • Works with Galleria Mall Office Manager and the Director of Marketing & Business Development to promote the Galleria
  • Responsible for representing The Galleria Mall to customers by providing high quality, efficient service
  • Has knowledge of event dates and times, offers customer assistance regarding personal needs such as wheelchairs, directions, or community information; including hotels, restaurants, etc
4

Guest Service Associate Resume Examples & Samples

  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
  • Maintains cashier float and ensures accurate daily report of all money received
  • Keeps abreast of all modifications to accounting policies and procedures
  • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
  • Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
  • Performs the audit balances and prepares all works for audit in an orderly fashion
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
  • Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
5

Guest Service Associate Resume Examples & Samples

  • Demonstrates a pleasant personality with a mature disposition
  • Is a team player and contributes to ensure the smooth operations of the Front Desk
  • Is able to work on a rotating roster
  • Preferably has a certification/ basic knowledge in Hospitality/ Tourism
6

Guest Service Associate Resume Examples & Samples

  • Organizational Skills
  • Acquires job skills and learns company policies and procedures to complete routine tasks
  • Must be people oriented and able to work independently or with others as needed
7

Guest Service Associate Resume Examples & Samples

  • Warmly greets guests
  • Checks guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established
  • Checks guests’ out, ensuring that each bill is accurate and proper payment is received
  • Communicates with all departments regarding in house and arriving VIP’s, and any special needs and requests
  • Maintains an up-to-date working knowledge of all Lodge and Resort amenities as well as any special events
  • Maximizes revenue and cash flow by promoting Lodge and Resort services, special hotel programs, packages and upgrades when appropriate
  • Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests
  • Interacts with Lodge and Resort staff in a professional manner, assisting other departments with necessary information
  • Is knowledgeable of all emergency procedures and Resort policies
  • Maintains house bank and handles all checks and cash according to Lodge policies and procedures
  • Follows set procedures on posting charges, cashing checks, safe deposits, and refunds
  • Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits
  • Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc
  • Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction
  • Communicates all pertinent information to the department managers
  • Creates cost saving controls, ensures economical and safe use of supplies and equipment
  • Upholds all safety standards of Stowe Mountain Lodge and Destination Hotels and Resorts
  • Is able to communicate verbally and in writing in English
  • Is able to lift, push, and pull a minimum of 50 lbs
  • Is able to stand/walk up to 6-8 hours per day
8

Remote Home Agent Guest Service Associate Resume Examples & Samples

  • Adaptability to change, resilience and open-mindedness
  • Highly sales focused
  • Highly customer service focused
  • Enhances the brand and does not detract from the brand
  • Needs to fit with our learning style - more of a self- study environment
  • Willingness to provide feedback to management
  • Cognitive ability to learn and process new information and choose appropriate action. This also includes
  • Screen Size 17-19” must have these resolutions: 1600x1200, 1280x1024
  • Screen Size 20” or higher must have these resolutions: 1920x1080, 1680x1050, 1440x900
  • Monitor Cables. (TWO required) Digital Visual Interface (DVI) required for both ends of the cables. Monitor cables must be able to plug into DVI port on the back of the thin client and thin client adapter as well as the DVI ports in the back of the monitors. Monitors must be equipped with both power cables as well as DVI cables (2). VGA cables will not be allowed
  • USB wired Keyboard (PS/2 interface and/or wireless are not supported)
  • USB wired Mouse (PS/2 interface and /or wireless are not supported)
  • Surge Protector
  • Patch cable (Ethernet Cable = cat5, RJ45)
  • Cable/DSL modem
  • Router. Router with Ethernet port for wired connection to thin client (computer). Router can be integrated into the cable/DSL modem device
9

Remote / In-house Guest Service Associate Resume Examples & Samples

  • Reliable and dependable
  • Self-motivated, requires little supervision
  • Self-disciplined and self-managed
  • Needs to be computer/technology savvy- our future focus will become even more reliant on technology
  • Situational judgment
  • Reading comprehension skills
  • Advanced interpersonal skills (professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude, patience)
  • High Speed Internet Service.Maximum Internet Speed available from their provider required, with a minimum of 7 Mbps download speed. Internet via wireless phone tethering, mobile broadband hotspot, dial-up or satellite will not be allowed and Associate will be required to provide Hyatt with adequate certification of service from provider
  • USB wired Keyboard(PS/2 interface and/or wireless are not supported)
  • USB wired Mouse(PS/2 interface and /or wireless are not supported)
  • Patch cable(Ethernet Cable = cat5, RJ45)
  • Router.Router with Ethernet port for wired connection to thin client (computer). Router can be integrated into the cable/DSL modem device. Two open network ports are required - one network port for the IP Phone, and one network port for the thin client device
10

Guest Service Associate Resume Examples & Samples

  • Computer skills required
  • Must present a neat and professional appearance
  • Strong interpersonal skills sufficient, effective and courteous handling of varied clientele
  • Flexible to guest needs
  • Organization, multi-tasking skills as well as excellent interpersonal communication skills
11

Guest Service Associate Resume Examples & Samples

  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
  • Cashes hotel guest's personal and travelers checks and assists with currency exchange
  • Responsible and attends to guest's request of using the service of safety box at all times
  • Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels
  • Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Able to read and write English
  • Proficient in the use of Microsoft Office and Front Office System
  • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
12

Guest Service Associate Resume Examples & Samples

  • Mis-en-place and Food Preparation· Assist with receiving and storage of goods· Clean and maintain equipment and premises· Maintain hygienic standards and procedures· Assist with the preparation of functions and service· Assist with cellar operations· Assist with the preparation of an outlet for service including:o Cleaning of equipmento Sorting of stores equipmento Cleaning and maintaining glassware for serviceo Cleaning and maintain flatware for serviceo Cleaning and maintain china for serviceo Preparing waiter stationso Preparing buffet serviceo Preparing service equipment and materialso Assisting with table preparation· Mini Bar duties including:o Filling mini-bar trolleyso Checking used stock against issued stocko Replacement of stock in accordance with mini-bar procedureo Recording of replacement of stocko Billing procedures in line with hotel policyo Ordering of mini-bar itemso Storing of mini-bar items· Establishes and maintains effective employee working relationships· Attends and participates in daily briefings and other meetings as scheduled· Attends and participates in training sessions as scheduled
  • Hotel Management or equivalent
  • Within the authority as assigned for Hotel Band 9 role
13

Guest Service Associate Resume Examples & Samples

  • Is a team player and contributes to ensure the smooth operations of the Security
  • Problem solving, organizational and training abilities
  • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  • 1 years experience in concierge or related discipline or an equivalent combination of education and experience
  • Within the authority as assigned for Hotel Band 7 role
  • KEY RELATIONSHIPS
14

Guest Service Associate Resume Examples & Samples

  • Help create and maintain a store culture focused on the customer and enhance the buying experience by welcoming customers into the store to ensure an exemplary guest experience
  • Ring sales on registers and maintain an awareness of all promotions and advertisements
  • Ensure each customer is connected to the brand by engaging him/her in our loyalty program and turning them into DXL Group "fans" by encouraging return visits
15

Guest Service Associate Resume Examples & Samples

  • Assists with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay
  • Calls for bell person as needed. Assesses reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGVC rental policies in an effort to maximize inventory
  • Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes
  • Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail
  • Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities
  • Ability to read, analyze and interpret complex documents
  • Minimally intermediate computer skills. At minimum basic mathematical skills
  • Intermediate/Advanced computer skills
  • Advanced mathematical skills
16

Guest Service Associate Resume Examples & Samples

  • Ideally with a relevant degree or diploma in Hospitality or Tourism management
  • Minimum 1 year work experience in hotel operations
  • Good customer service, communications and interpersonal skills are a must
17

Guest Service Associate Resume Examples & Samples

  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Positive attitude and good communication skills
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience
18

Guest Service Associate Resume Examples & Samples

  • Monitor Security Radio and dispatch as needed
  • Answer all mall incoming calls and transfer as necessary
  • Fund all Gift Card Sales
  • Strollers & Wheelchairs Program
  • Welcome Card & Marriott Beach Place Program redemption location
  • Maintain the Lost & Found log book
  • Offer Job Listing Information
  • Handle Customer incidents & Emergencies
  • Handle Customer Complaints
  • Field Maintenance Requests
  • Field Housekeeping Requests
  • Organize and update Tenant Confidential Book
  • Maintain tenant late opening/early closing log
  • General Information – Has knowledge of stores, store telephone numbers and addresses, restrooms, knowledge of dates and times of special events, offers customer assistance regarding personal needs such as wheelchairs, directions or community information; including hotels, restaurants, public transportation etc
  • 1-2 years of customer service/sales background
19

Guest Service Associate Resume Examples & Samples

  • Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations system to update and maintain records. Calls for bell person, as needed. Accesses reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGVC rental policies in an effort to maximize inventory. Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes
  • Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail. Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel. Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets
  • Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. Assists club owners in certain aspects of the club program. Assists other departments as needed and carries out other duties as assigned by management
  • Rotates shift coverage of entrance as gate attendant on a regular basis, assuming all appropriate responsibilities of that role
  • Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation
  • Proficient English language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments
  • Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations
  • Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
  • Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
  • Prior cash handling and data entry experience required
  • Prior hospitality or related industry experience
20

Guest Service Associate Resume Examples & Samples

  • Provide guest service as required, proactively assessing visitor needs and interests. Assist in meeting these needs and/or directing guests toward the appropriate resources
  • Greet and welcome guests
  • Provide brief introductory tours to guests
  • Assist Manager in resolving conflicts in group schedules due to unexpected changes. Coordinate with all affected staff to ensure resources are available as needed. Provide introductions to groups as needed
  • Answer phone inquiries, providing information on location, directions, opening hours and any other requests for information
  • Provide assistance with traveling plans, local entertainment and activities to guests, as requested
  • Operate cash register taking payment for admission fees, snacks, lunches and visitor materials
  • Open and close the Discovery Center. Ensure the center is clean and guest ready. Trouble-shoot any exhibit issues and coordinate support as needed
  • Monitor and maintain the public spaces so that they are clean and well presented, undertaking light maintenance such as picking up stray pieces of paper and keeping the Reception desk clean. Liaising with Center Services for other cleaning needs
  • Be observant of safety and security issues, taking action or requesting assistance as needed
  • Operate a computer to log information, maintain group schedule, and write letters, print nametags, and other administrative duties
  • Perform other clerical duties such as confirmation calls to scheduled groups, filing, photocopying, and collating
  • Customer Service - Able to handle a variety of personalities and situations in a positive and professional manner; Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
  • Professionalism - Has a professional appearance and demeanor; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
  • Initiative - Self motivated; Able to work independently; Looks for and takes advantage of opportunities; Asks for and offers help when needed
  • Adaptability - Manages multiple competing demands with skill and grace; Changes approach or method to best fit the situation
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
  • Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed
  • Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
  • Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Looks for ways to improve and promote quality
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions
  • Computer Skills: To perform this job successfully, an individual should have a demonstrated proficiency of Microsoft Office products, particularly Word and Excel. Experience with a Windows-based email system
  • Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate Biblical and religious goals and participate in regular work related spiritual activities without mental reservation