Service Associate Resume Samples
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Service Associate Resume Samples
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CD
C Dooley
Cedrick
Dooley
599 Barrett Ford
Boston
MA
+1 (555) 730 7777
599 Barrett Ford
Boston
MA
Phone
p
+1 (555) 730 7777
Experience
Experience
San Francisco, CA
Service Associate
San Francisco, CA
Funk-Lockman
San Francisco, CA
Service Associate
- Process new and renewal business changes, including updating and maintaining information using computer automation
- May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions
- May perform other tasks including support, photocopying, imaging, mail, data entry and / or supply functions
- Assist with opening and closing banking center
- Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions
- Mentoring and training of existing and new service associates
- Seeking Part Time candidates interested in working the following shifts Friday's 8AM-5PM, Saturday's 8AM-5PM, and Monday's from 8AM-5PM
Detroit, MI
Member Service Associate
Detroit, MI
Schuster, Lueilwitz and Wehner
Detroit, MI
Member Service Associate
- Assume ownership of personal development and inform GHRMS Management of perceived gaps
- Develop solid relationships with customer in order to maintain repeat purchases and create member loyalty
- Assist, where possible, in resolving HR related queries from members/managers/non-members
- Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues
- Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management
- Respect for self, colleagues and management
- Create and maintain members using personalized email, phone calls, online profiles
present
San Francisco, CA
Senior Service Associate
San Francisco, CA
Lang and Sons
present
San Francisco, CA
Senior Service Associate
present
- Assist in cross-training efforts of office at Management request. Process checks for Management signature
- Organize days work at close of business for Management signature/approval
- Reconcile days work at close of business
- Promote teamwork among complex service associates
- Organize daily work at close of business for Management signature/approval. Advise Management and Financial Advisors of money/securities due each morning. Provide daily inventory of securities, ensuring compliance with regulations
- Accurately perform all aspects of operations, service and administration
- Assist in printing outgoing checks and preparing for clients
Education
Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
University of Cincinnati
Bachelor’s Degree in Professionalism
Skills
Skills
- Good job stability and excellent customer service skills
- Ability to maintain updated knowledge of procedures, products and activities of assigned area
- Strong attention to detail
- Detail oriented and good organizational and time management skills
- Strong coordination ability
- Solid work ethic, professionalism, and positive attitude
- Ability to maintain composure and professionalism under pressure
- Basic knowledge of accounting and systems as they relate to branch operations
- Ability to work in a faced paced environment
- Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, and field employees
15 Service Associate resume templates
Read our complete resume writing guides
1
Senior Service Associate Resume Examples & Samples
- Quality Check (QC) the work done by other team members
- Mentors new team members within the group
- Actively participate and contribute in application testing and enhancements
- 100% TOTAL
- Masters/Bachelor of Commerce or Associate’s Degree in Business Administration or related field, or equivalent combination of education and experience
- 3-4 years’ experience
- ECS
- SAM
- 12b-1 Commission Structure
- Investar
- Pega Reach
- Ability to operate a personal computer and related software
- Strong knowledge of Microsoft Excel and Word
- Flexible to work in night shifts
2
Service Associate Resume Examples & Samples
- Bachelor in Commerce or Associate’s Degree in Business Administration or related field, or equivalent combination of education and experience
- 5 – 2 years of experience
- Mutual Fund Trades (i.e. NAV, Wrap, House/Omnibus, RIA, Tran Codes, Account Types, Social Codes)
- Basic Microsoft Excel and Word
- Ability to adhere/respond to established time frames and schedules
3
Service Associate Resume Examples & Samples
- Review new account forms for accuracy and completeness
- Distribute new account documents and required notifications to clients
- Accurately transmit and receive administrative messages and other communications between the branch and New York Departments, Exchanges, and other branch offices
- Process securities, ensuring good delivery and accurate processing. Process checks for Management signature
- Prepare and process trade corrections, maintain necessary records for compliance and perform weekly follow-up on missing documents
- Assist Financial Advisors and support staff with questions regarding documentation and account title formatting
- Maintain account files, keep filing of documents current
- Maintain file for order tickets, by month
- Maintain accurate records for securities and transfers
- Process account transfers and follow-up on status of transfer requests. Scan and fax documents; sort and distribute mail
- Cooperate with branch cross-training requirements
- Advise Management and Financial Advisors of money and securities due each morning
- Verify Trade Confirmations report at the start of day against previous days order tickets
- Evaluate margin requirements and advise Management and Financial Advisor of necessary responses
- Prepare monthly reports (Monthly Insurance, Prepayment, etc.) Distribute messages to proper individuals
- Organize days work at close of business, for Management signature/approval
4
Service Associate, Disney Vacation Club Resume Examples & Samples
- Responsible for transporting guests to and from the Disney Vacation Club Preview Centers from all resorts on WDW property as well as surrounding area resorts, including transporting guests and luggage to the airport
- Assist in the Sales Center operation by checking in and out guests
- Demonstrated stong verbal communication skills
- Ability to be flexible with work schedule including weekends, overtime and holidays
- Ability to reduce relationship tension prior to sales process through being proficient at storytelling and high level of Cast to Guest engagement
5
Fan Service Associate Resume Examples & Samples
- Uphold a strong work ethic
- Ability to follow direction
- Create positive and strong working relationships
- Be assertive, persistent and results oriented
- Possess strong written and communication skills
- Knowledge of computer programs such as Microsoft Office and Outlook
- Ability to multitask and consistently re-prioritize based on sales department needs
- Motivated to have a career in Sports Sales and Service
6
Branch Service Associate Resume Examples & Samples
- Detail oriented with proven organizational skills
- Manages time efficiently and can multi-task
- Self-starter who is comfortable managing complex and evolving situations
7
Service Associate Resume Examples & Samples
- Ability to operate in a full service environment to resolve complex and expansive set of customer inquiries across multiple systems
- Maintain detailed knowledge of a subset of product and service offerings to customers
- Analyze risk areas and identify solutions to meet customer's needs
- Analytical skills used in problem solving situations
- Ability to listen and diagnose customer problems that could be ill-defined
- Ability to identify whether problems require immediate technical support, requiring User Technicians or Team Leader/Supervisor assistance
- Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, and field employees
8
RSU Service Associate Resume Examples & Samples
- Provide high quality, high touch service to Private Banking clients
- Manage client transactions and inquiries accurately, within established deadlines and in accordance with firm and business policies and procedures, as well as applicable FINRA and other federal regulations
- Coordinate and follow through on client requests for products and services (i.e., open/close accounts, check orders, etc)
- Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint), general comfort level with Internet/Intranet usage and ability to learn proprietary software and databases
9
Service Associate Resume Examples & Samples
- Analyze risk areas and identify solutions to meet customer's needs. Minimum of 2 years customer service experience
- Problem-Solving/Analytical Abilities
- Communication Skills -Excellent phone and interpersonal skills used appropriately in dealing with co-workers, subordinates, and field employees
10
Service Associate Resume Examples & Samples
- High School Diploma or Equivalent 1 year consumer finance branch experience acquired working in a OneMain Financial network branch or 2 years experience in customer service dealing with internal and external customers in both positive and difficult situations
- Must be flexible and able to work different shifts to provide maximum support on a regular and as needed basis
- Ability to listen and diagnose customers problems that could be ill-defined
- Ability to identify whether problems require immediate technical support or Supervisor assistance
- Excellent phone and interpersonal skills used in dealing with co-workers, subordinates and field employees
- Familiarity with PC- like hardware/software
11
Service Associate Resume Examples & Samples
- Process & follow up on phone team support and client service requests to ensure completion in a timely manner
- Research and resolve problems with both internal and external clients accurately and in a timely manner
- Use CPWM systems and Salesforce
- Provide world class customer service to both internal and external clients in all interactions
- Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity
- Work with Representatives, Management, and Middle Office Operations as needed
- Candidate should be willing to obtain series 7 and 66 (65/63) licensing within the first year
- Basic clerical and administrative skill
- Excellent interpersonal and client service skills
- Strong computer skills including Microsoft Office (Excel, PowerPoint, Word), Salesforce a plus
- Basic knowledge of CPWM systems and procedures
12
Employee Service Associate Resume Examples & Samples
- Ensures questions and issues are resolved in an accurate and prompt manner that is thoroughly understood by our employees. Makes every effort to educate employees as a part of the engagement, to ensure they understand how many of the activities can be handled via employee / manager self-service
- Accurately Route calls to appropriate resource, when necessary
- Follow up with employee or manager as required to ensure 100% case resolution
- Supports all team members in building a “best in class” organization
- Leverages knowledge of Human Resources operations to resolve employee inquiries
- Strong listening and interpersonal skills
- Clearly communicate Human Resources policies and procedures to employees and managers
- Skilled at developing and maintaining effective working relationships
- Be a problem solver who can mediate and communicate persuasively to all levels of the company
- Be a self-starter who is detail oriented, operates with limited supervision and enjoys a challenging environment
- Follow standard screen/scripts to perform tasks
- General computer skills including managing and manipulating multiple programs simultaneously
- Ability to make good decisions
- Knowledge of call center telephony and technology is a plus
- Ability to work any day shift varying from 7:30 am – 6:00 pm
13
Service Associate Resume Examples & Samples
- Work involves routine or repetitive tasks under direct supervision
- Work is in office environment where systems are available in meeting service quality objectives
- Good communication (verbal and written), customer service and interpersonal skills
14
Senior Service Associate Resume Examples & Samples
- Process the higher volume and more complex orders
- Process securities, ensuring good delivery and accurate processing
- Monitor and resolve problems
- Distribute messages to proper individuals
- Organize daily work at close of business for Management signature/approval. Advise Management and Financial Advisors of money/securities due each morning. Provide daily inventory of securities, ensuring compliance with regulations
- Prepare and process trade corrections and maintain necessary records for compliance. Maintain file for order tickets, by month
- Maintain accurate records on securities and transfers
- Assist in cross-training efforts of office at Management request. Process checks for Management signature
- Prepare monthly reports (Monthly Insurance, Prepayment, etc.)
- 5 or years of industry experience required
15
Service Associate Resume Examples & Samples
- Use a variety of systems to respond to customer requests and resolve issues
- Report to management any and all out-of-line conditions affecting customer satisfaction
- Develop and maintain department and company image and philosophy to the public
- Identify and recommend improvements in Garmin products, documentation, and procedures
- Must be team-oriented, possess a positive attitude and work well with others
- Driven problem solver with proven success in solving difficult problems
- Must possess proficiency using personal computers relevant to the essential functions of this job description
- Must possess personal or professional demonstrated technical aptitude enabling effective performance of the essential functions of this job description
16
Customter Service Associate Resume Examples & Samples
- High School Diploma, GED or equivalent is required
- Some cash handling experience is required
- At least 2 years of customer service experience in a financial services, sales or retail industry is preferred
- Prior experience in being evaluated by customers is preferred
- Excellent interpersonal skills and professional manner
- Computer skills to include ability to work in Windows based applications
- Able to lift heavy coin as well as stand on feet for a long period of time
- Able to work evenings and weekends depending on branch needs is required
17
Service Associate Resume Examples & Samples
- Provides exemplary customer service; Displays a "can-do attitude" at all times that will help build customer loyalty
- Process incoming credit applications, facilitate credit line increase requests and authorizations for sales
- Resolve client issues at the first point of contact or escalate to appropriate level for resolution; Provide proactive retention of accounts when dissatisfied customer calls are received
- Ascertain and analyze customer billing inquiries, determine action and perform necessary steps for immediate corrective action or obtain clear and concise information for further research and resolution
- Promote and foster teamwork and good morale
- Receives customer information on a variety of topics and forwards complete and accurate messages to the appropriate departments; Limit potential loss and customer hardship through front line fraud detection and investigation
- Supports the Consumer team efforts by meeting individual and department service objectives (i.e. phone schedule adherence, phone productivity, quality, accuracy, etc.)
- Assists the Operations Management team with other duties as assigned
- A minimum of one year experience in credit, customer service, sales or call centre environment
- Positive, enthusiastic, customer service orientation; works well in a team environment
- High concentration/energy levels required, multi-tasking
- Strong computer skills and attention to detail
- Fluency in French and English communications desired for 50% of the new class
- Ability to work shifts as assigned within an extended hours operation including statutory holidays
18
Service Associate Resume Examples & Samples
- University graduate with 1-3 years' work experience in sales, finance, banking or customer service field
- Able to work under pressure and work extended hours
- Detail oriented, independent and proactive worker
- Sales and service oriented, passionate and initiative
- Fluent in both oral and written English
19
Service Associate Resume Examples & Samples
- Assist in preparing submissions (both new and renewal)
- Process new and renewal business changes, including updating and maintaining information using computer automation
- Maintain customer files according to procedures
- Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrate creativity in presentation style
- Back-up for switchboard
- Distribute and routes department mail
- Order office supplies (if applicable) Is proficient in utilizing resources and software to generate reports and/or other requested information
- Invoice premiums related to clients and assists with follow up on accounts receivables issues according to BB&T procedures
- Set up policy notebooks for delivery to client; assembles proposals and other presentations for client and prospect meetings
- Support service and production team in reaching overall agency revenue and retention goals
- Keep manuals and carrier information up to date and retains knowledge of carrier and industry changes
- High school graduate or equivalent education or industry related training
- Is proficient in BB&T Policies & Procedures
20
Branch Service Associate Resume Examples & Samples
- Undertake preparatory work, transaction processing, and control and reconciliations tasks
- Manage and escalate operational risks arising from processes
- Monitor and process pending items as well as correcting discrepancies
- Provide support and advice for front and middle office staff
- Interface with internal and external clients to provide operational and administrative support as needed
21
Employee Service Associate Resume Examples & Samples
- Provide excellent customer service. Respond to inquiries via phone, email, fax or mail
- Use information from multiple systems and other resources to respond to inquiries
- Provide navigation support to customers on employee self-service/HR tools
- Route/escalate inquiries for advanced support through proper channels focusing on a seamless customer experience
- Perform required tasks in accordance with established service level agreements
- Accurately process, record, close or escalate transactions within service level agreements
- Process transactions, collect required information or back up documentation from customers. This may include asking customers probing questions (e.g. asking for additional information, or backup documentation etc.)
- Perform and track administrative (no call) departmental tasks including report reviewing and reconciliation, data entry updates, mailing, filing, sending correspondence, sorting and routing incoming mail
- Provide support for new and ongoing projects
- Identify and propose new ideas to resolve problems and improve productivity (i.e. continuous improvement efforts)
- Maintain broad knowledge of policies and procedures
- Make recommendations to update documentation as changes to policy and process occur, support update process
22
Employee Service Associate Resume Examples & Samples
- Provide excellent customer service. Respond to inquiries via phone, email, fax or mail. Use information from multiple systems and other resources to respond to inquiries. Provide navigation support to customers on employee self-service/HR tools. Route/escalate inquiries for advanced support through proper channels focusing on a seamless customer experience. Perform required tasks in accordance with established service level agreements
- Accurately process, record, close or escalate transactions within service level agreements. Process transactions, collect required information or back up documentation from customers. This may include asking customers probing questions (e.g. asking for additional information, or backup documentation etc.)
- Provide support for new and ongoing projects. Identify and propose new ideas to resolve problems and improve productivity (i.e. continuous improvement efforts). Maintain broad knowledge of policies and procedures. Make recommendations to update documentation as changes to policy and process occur, support update process
23
Service Associate Resume Examples & Samples
- 1-2 years’ experience in call center (preferably in a customer service or technical capacity) dealing with internal and external customers
- This department plays a critical role in branch operations. Delayed service or inaccuracy from can have a negative impact on the branch operation in such areas as profitability and service to our customers
- Communication Skills
- Excellent phone and interpersonal skills used appropriately in dealing with co-workers, customers and field employees. Strong business appropriate written communication is required
- Office Equipment
- Familiarity with PC-like hardware/software
- Additional Requirements/Skills
- Thorough working knowledge of company policies/procedures, especially product offerings, account behavior, and payment options
- Must be flexible and be able to work a variety of predefined shifts. Overtime may be required on a limited basis
- Basic knowledge of accounting and systems as they relate to branch operations
- Ability to work in a faced paced environment
24
Retaill Service Associate Resume Examples & Samples
- Initiate contact with the customer in the store and makes them feel welcome
- Assesses the needs of the customer and provides courteous, helpful and knowledgeable service throughout the store, including sales floor, fitting rooms, and cash register
- Communicates with customers about style, quality, and value of our products
- Assists with merchandise flow, including receiving shipments, replenishment, fitting room, returns, markdowns and price management
- Assists with other operational activities, including store and warehouse maintenance, and visual execution, helping to maintain a neat, clean and inviting shopping environment; including sweeping, dusting and general housekeeping
- Promotes customer loyalty though consumer relationship marketing
- May assist at the customer service desk, assisting with returns, employee purchases, and customer inquiries
- Performs other duties as assigned by supervisor
- Customer service experience preferred
- Good math aptitude
- Use fingers and hands to touch, feel, and control objects
- Open availability and flexibility with schedule to meet customer demand and the needs of the business
25
Service Associate Resume Examples & Samples
- Serve as a resource to financial advisors and support staff and help identify items that need escalation
- Act as a liaison between the complex branches and service departments
- Assist with delegated report portal items by management. Learn and understand specific reports and action that must be taken
- Assist with Firm remediation projects for both service and risk
- Monitor and respond to service portal requests
- Review CDM escalations to service or risk management for approval
- Assist in printing outgoing checks and preparing for clients
- Process physical securities and deposits ensuring compliance with firm guidelines
- Prepare and process trade corrections, maintain necessary records for compliance
- Review documents for accuracy and completeness prior to scanning
- Sort and distribute mail
- Reconcile days work at close of business
- Other projects as delegated by the Service and Risk team
- Ensure compliance with Firm policies and procedures from and operational perspective
- Financial Industry experience preferred
- High School Diploma/Equivalent required
- Ability to prioritize and resolve complex problems and escalate as necessary
- Ability to interact with Support Staff and Financial Advisors
26
Senior Service Associate Resume Examples & Samples
- Accurately perform all aspects of operations, service and administration
- Mentoring and training of existing and new service associates
- Promote teamwork among complex service associates
- Review new account forms for accuracy and completeness prior to scanning
- Act as a liaison between the branch, service departments and other branch offices on service related communications
- Serve as a resource to financial advisors and support staff with questions regarding operations and help identify items that need escalation
- Maintain required operations files (via appropriate recordkeeping method)
- Scan and fax documents; sort and distribute mail
- 5 years of Financial Industry experience required
- Ability to organize and prioritize workflow
- Exhibit strong leadership qualities
27
Senior Branch Service Associate Resume Examples & Samples
- Support and drive firm initiatives
- Maintain risk awareness and regulatory knowledge
- Client service oriented
- Independent, motivated, proactive, and focused to take action
28
Seasonal Selling & Service Associate Resume Examples & Samples
- Sell the Bloomingdale’s Loyallist Charge Card as the BEST way to shop at Bloomingdale’s
- Know and understand the events throughout the store and communicate to the customer
- Support the use of fulfillment tools and multiple channels to meet the customers need (Search and Send, bloomingdales.com, The Outlet,)
- Utilize selling technology (Look books, MPOS, b-connected, mobile apps, etc.) to meet the needs of the customer
- Strong interpersonal and communication skills. Ability to determine customers’ needs through friendly interactive dialogue
- Understand and ability to use technology
29
Senior Service Associate Resume Examples & Samples
- Enter trades accurately
- Organize days work at close of business for Management signature/approval
- Advise Management and Financial Advisors of money/securities due each morning
- Provide daily inventory of securities, ensuring compliance with regulations
30
Value Added Service Associate Resume Examples & Samples
- Warehouse/Distribution-related experience in apparel and hard goods preferred
- Experience in value added service projects preferred
- Knowledge of apparel wholesale systems
- Team orientated
- Proficient with 10-key
31
Hedis Service Associate Resume Examples & Samples
- 6+ months related work experience or an equivalent combination of education and experience
- Prior HEDIS experience
- Familiarity with Medical Terminology
- Call center background
- Great interpersonal skills
32
Portfolio Service Associate Resume Examples & Samples
- Responsible for providing innovative, compliant and customized service to both internal and external customers
- Solving our customer's issues with our multi-functionality, versatility and teamwork
- Partnering with internal departments, origination centers and other operations to ensure customer's requirements are met
- Responsible for maintaining disposition process and voucher clearing in a timely manner
- Responsible voucher clearing for multiple portfolios. Identify training needs of other associates and departments in regard to dispositions and vouchers
- Termination and disposition of accounts. Application and reapplication of cash
- Facilitate and drive for timely resolution of issues with operating centers
- Responsible for renewal processing and rebooking
- Analyze and understand sub ledgers and accounting entries made during the disposition and rebooking processes
- Ensure compliance with business rules on all transactions processed. Reconcile and process complex account transactions
- Associates degree, 1 year experience in financial services or accounting environment
- Excellent communication skills interpersonal, verbal, and written
- Ability to cooperate and build positive, productive relationships with internal and external customers and team members Attention to detail; accurate and well-organized
- Strong problem solving, analytical and mathematical skills. Ability to handle multiple tasks simultaneously and continually meet deadlines
- Professional phone mannerisms, ability to listen and probe, determine root causes and resolve issues quickly
- Previous reporting experience
33
Seasonal Full Service Associate Resume Examples & Samples
- Process returns, which includes frequent customer contact by phone or correspondence as well as contact with other departments within the Company
- Review and resolve customer correspondence by calling or writing customers and researching/obtaining information from other departments within the Company
- Process requests for discounts, instructions and recipes
- Assist in processing product information
- Call-outs to customers from all brands
- Process catalog proofing for brands
- 1+ year of customer service related experience preferred
- Exceptional decision making and problem solving skills
- Minimum of two (2) years previous sales and/or customer service experience is preferred
- Working knowledge of computers with good data entry skills
- Possess strong interpersonal skills, superior oral communication skills and a professional phone manner
34
TK Ops, Position Service, Associate Resume Examples & Samples
- Ability to adapt existing skills in a new environment
- Understanding of timely escalations
- Ability to think laterally and pursue opportunities for system / process improvements
- Ability to handle multi tasks and attention to details
- Understanding of equity and fixed income as business
- Asset servicing background (both equity and fixed income)
- Other operations background preferred i.e. as settlements etc
- Willingness to learn/try new challenges
- Detail oriented mindset
- JSDA class 1 and 2 (internal control manager preferred)
35
Rrt-senior Service Associate Resume Examples & Samples
- Analyzes and sorts requests according to region and assign to appropriate practitioner/processor
- Balances workload to assigned practitioners to achieve efficient processing of entire team
- Consolidates data on the volume of transactions processed by each practitioner
- Prepares a variety of P&S reports depending on client or operations team’s needs
- Manages issues related to dispatching tools and/or system related errors
- Create RCAs (if necessary) for any planning and scheduling task misses
36
Branch Service Associate Resume Examples & Samples
- Support the management of the end-to-end client complaint process, from receipt to reconciliation
- Handle specialized tasks within the client complaint life cycle; including generation of written responses, final review and response approval
- Work with Branch Office Management to resolve complex and high exposure matters
- Assist with service recovery for high priority complaints and executive/senior management escalations
- Provide reporting and trend analysis to assist in the identification and execution of proactive tactics to reduce the core drivers of complaints
- Provide the Control Analyst with regular and consistent updates to ensure education and awareness of the entire complaint process and status
- Train and mentor complaint resolution associates
- College degree or equivalent
- 2+ years of experience in client complaint resolution
- 7, 66. 9+10 preferred
- Strong client-focus
- Candidate must be proficient with Microsoft Suite Applications, including Outlook, Word & Excel
- Skillful problem-solving abilities including adeptness to recognize and define problems
- Ability to prioritize and maintain strong organization in recordkeeping
- Ability to multi-task in a highly visible fast-paced and team-oriented environment
- Detail oriented, focused, ability to act independently and follows through to completion on assigned tasks
- Proactively develop self to continuously improve knowledge, skills, and credentials
- LI-CG1
37
Service Associate Resume Examples & Samples
- High School Diploma or GED equivalent is required
- Interaction with external/internal customers
- Proficient leadership skills
- Advanced data entry, typing and filing skills
- Proficient phone etiquette and verbal and written communication
- Proficient problem solving and research skills
- Citiphone I & II preferred
38
Rops-service Associate Resume Examples & Samples
- Manage daily operations of the Ops desk as per the bank's operating policies
- Assist in the successful completion of all transactions/processing for various products and processes
- Share feedback with the Sales team in order to ensure that the INEXes are resolved
- Work with the team in order to manage different process and enhance productivity and TAT
- Ensure adherence towards all guidelines/regulations where applicable
- Keep abreast of the changing RBI/Govt regulations with respect to Banking and ensure that the operating procedures are in line with them
- Constantly review processes and identify changes (both process and technology changes) that will help in
- MBA/graduate
39
Disney Vacation Club Service Associate Resume Examples & Samples
- Responsible for safely transporting guests to and from the Disney Vacation Club Preview Centers from all Resorts on Walt Disney World property as well as surrounding area resorts, including occasionally transporting guests and luggage to the airport
- Transporting guests and their children safely and securely complying with Florida law and Disney Vacation Club best practices using the latest child car seat safety guidelines
- Learn a basic level of knowledge regarding Disney Vacation Club membership
- Package pick-ups and deliveries
- Possess a valid State of Florida driver’s license and clean driving record
- Be able to install, configure and adjust child car seats
- Demonstrated extensive knowledge of Walt Disney World Resort and property
- Ability to drive a 15 passenger van
- Must apply via the HUB (internally only)
40
Senior Service Associate Resume Examples & Samples
- Responsible for updating the Wholesaler notes from Outlook calendars into SMART / ExpressWay within a quick turnaround time whilst ensuring data quality
- Update the Wholesaler’s expense reports into SMART on a periodic basis
- Transcription – Required to transcribe voice files into text files to update the wholesalers notes into SMART
- Keep the US SA informed of activities that have no notes on a weekly basis to ensure all activities are updated on time
- Identify trends & issues, escalate them as appropriate to arrest negative trends in a timely manner
- Prepare various reports for the Wholesaling team including Snapshot reports., City Reports and Profiling
- Handling any other adhoc or miscellaneous tasks
- Prepare MI’s related to team’s capacity & performance
- Perform audits
- Ongoing learning, recommend process enhancements
- Responsible for updating the Wholesaler notes from Outlook calendars into SMART within a quick turnaround time whilst ensuring data quality
- Prepare various reports for the Wholesaling team including City Reports and Profiling
- Handling any other adhoc or miscellaneous tasks for the Wholesaling team
- Graduate Degree in Business Administration or related field, or equivalent combination of education and experience
- 2 – 4 years’ relevant experience with a minimum 1 year experience as an acting supervisor leading the team
- SMART
- Concept of Mutual Funds
- FT products/terminology
- Personal loan assistance
41
Direct Service Associate Resume Examples & Samples
- High school degree or an equivalent combination of education and experience is required; Child Development Associate (CDA) Credential or a bachelor’s degree in early childhood education (ECE), or a related field, is preferred
- Demonstrated experience working with children of preschool age
- CPR, First Aid and Medical Administration training are required, but may be completed after employment; and
- Fingerprinting and a sex offender background check will also be conducted
42
Service Associate Resume Examples & Samples
- Greet and assist employees with self-service systems
- Ability to multi-task in a fast paced environment with attention to detail while maintaining a positive attitude
- Deliver exceptional guest service to internal and external guests
- Maintain accurate cash handling, perform daily sales and close procedures while following company and departmental policies and procedures
- Communicate in a courteous and respectful manner to all internal and external guests
- Self-starter who can proactively problem solve when necessary
- Accurately receives uniforms from the vendor
- Issues employee uniforms
- Exchanges uniform items when necessary
- Coordinates with laundry vendor to maintain cleanliness of uniforms
- Ensures inventory levels are at acceptable levels within the uniform room
- Receives uniforms from employees at the end of the season
- Works within the inventory management system (software)
- Provide a high level of guest service to our employees to make for an enjoyable experience
- Maintains the Employee Center in a welcoming, clean, organized, and orderly fashion
- Orders, restocks and sells food and beverage items to fellow employees
- Assists Human Resources office with distribution of paychecks
- Help with Northstar employee onboarding, this can inlcude: new hire paperwork, I9, ID verification, etc
- Issue passes/coupons for employees and dependents through RPOS
- Three to six months related experience and/or training; or equivalent combination of education and experience
- Cash handling experience preferred
- Enjoy working with people
- Ability to maintain composure and professionalism under pressure
- Able to lift and carry up to 50 lbs - Required
- Must be able to work from October-Apri - Required
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Investor Service Associate Resume Examples & Samples
- Prepare and validate investor statements against accounting information
- Maintain and update investor wire instructions
- Monitor bank account activity on an ongoing basis to confirm movement of funds
- Prepare fund manager reports per or upon request. i.e. ERISA, Blue Sky, etc
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Cust Service Associate Resume Examples & Samples
- Provide program guidance and education to potential customers
- Perform troubleshooting over the phone to determine the scope of the problem and assist in providing temporary technical solutions until a technician can arrive if service dispatching is required
- Work closely with team and supervisor to meet weekly and monthly production goals
- Acts as focal point/liaison for customer inquiries and issues; and take appropriate action to respond or correct
- Works closely with other customer care operations within SGS
- Must be flexible with schedule and able to work mandatory overtime with little to no advance notice
- 2 years of experience in a call center environment
- Bachelor degree or higher is preferred
- Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity
- Ability to work collaboratively in a matrixed team environment with a win-win orientation
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Member Service Associate Resume Examples & Samples
- Drive revenue by selling solutions to top and high-potential Members and Member Segments
- Develop solid relationships with customer in order to maintain repeat purchases and create member loyalty
- Pick and pack Member orders as needed
- Deliver strong sales and purchase frequency performance
- Achieve sale quotas for team, track progress and monitor sales success/challenges
- Deliver friendly, attentive service
- Create and maintain members using personalized email, phone calls, online profiles
- Possess knowledge of merchandise features, attributes, varieties as well as advantages, benefits
- Shoudl be a great motivator, self-starter with great time management skills
- Associates/Bachelors college degree preferred
- Possess knowledge of web based systems and tools
- Must be able to use Microsoft Excel, MS Word, and PowerPoint, Google applications and basic computer skills. Ability to use smart phones (texting, emailing, and video calls)
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Platform Service Associate Resume Examples & Samples
- To process work items within agreed service level and to the required quality levels
- To drive quality improvement initiatives in the team
- To represent the department effectively in the key projects. To review project docs, participate actively in project meetings and communicate with all stakeholders
- To raise ideas for process improvements on a consistent basis
- To train people in the team
- To prepare MI reports for the team independently
- To identify risks in the team proactively and drive forward ideas to mitigate these risks
- To ensure knowledge of procedures are kept up to date, and any new procedures implemented
- Excellent communication, interpersonal and client services skills. Excellent written and spoken English language
- Proactive approach to problem solving and service improvement
- Ability to plan and organise when faced with multiple tasks
- Strong Excel, power point and word skills
- Good knowledge of UK and India operational processes
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Rioom Service Associate Resume Examples & Samples
- Processes Room Service customer orders based on the patient’s physician prescribed diet order with hospital IS system and HealthTouch software
- Prepares and delivers patient trays and nourishments and completes side work as assigned
- Assists with various record keeping, reports, projects, and attends meetings
- Helps to maintain a positive, team oriented, professional, service conscious environment
- EDUCATION
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Service Associate Resume Examples & Samples
- Ability to resolve problems that require investigation or research
- Strong analytical/problem solving skills
- Must be highly organized and detail oriented
- Customer service and problem-resolution experience as well as phone skills background
- Exposure to Direct Bank Sales processes and banking service in general, a plus
- Excellent Follow up skills required
- Ability to assess customer needs to provide additional problem resolution as needed
- Ability to identify tasks to be completed on particular customer files and manage multiple files with different tasks within defined timeframes
- Proficient with Citibank Workstation (CWS)
- Strong PC typing skills, especially with MS Word and MS Excel
- Energetic and self-starter
- Ability to accept and adapt to change
- Quantitative/assessment skills
- Citiphone Preferred
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Hedis Service Associate Resume Examples & Samples
- Familiarity with medical terminology, customer service, call center background and prior HEDIS experience
- Computer savvy (30 to 40 wpm)
- Solid assessment and documentation skills
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Service Associate Resume Examples & Samples
- Assist with delegated report portal items by Management. Learn and understand specific reports and action that must be taken
- Require completion of appropriate training courses
- Assist with Firm remediation projects for both risk and service
51
Consumer Service Associate Resume Examples & Samples
- 5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills preferred; or any combination of education and experience, which would provide an equivalent background
- BA/BS preferred
- Experience in successful resolution of high level/sensitive customer service issues
- The work hours for this position could potentially 24 hours/7 days a week availability including all holidays
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Service Associate Resume Examples & Samples
- Efficiently manage inquiries from NIC/CWM FAs and Clients for New Account Opening/Asset Transition
- Strong problem solving and decision making skills, combined with an understanding of regulatory requirements are
- Interprets procedures/ instructions to resolve problems within established policies and procedures, while adhering to
- Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and
- Ability to be flexible with work schedule to include weekends and evening
- Proven success working in a team environment
- Ability to thrive in a dynamic work environment Required Licensing
- Active Series 7,63, 65 or 66
- Minimum of 1 year Investment Industry experience Bi-lingual Skills Spanish or Mandarin/Cantonese language skills
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Consumer Service Associate Resume Examples & Samples
- Requires a high school diploma
- BA/BS, Associates Degree or some college experience preferred
- Excellent communication both verbal and written and detailed problem solving skills required
- At least 5 years of service related experience or combination of service and client/customer facing experience required
- Root cause analysis and high level problem solving experience required
- Must be available between 8:00am - 11:00pm EST with various shifts options available
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Senior Cust Service Associate Resume Examples & Samples
- Systems Support — Utilize systems to track and maintain records within respective systems. Provide support to the Honeywell customer base via: phone, email, instant messages and chat
- Systems Growth — Work to meet electronic ordering growth initiatives and respective department metrics
- SAP Applications — Understand SAP features, providing any troubleshooting of customer issues as they arise
- Change Agent — Look for ways to improve Customer Care processes. Drive initiation and follow through to implementation
- Respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
- High school diploma/GED
- 2 years of B2B Customer Service experience
- 2 years of experience with Microsoft Word, Excel and Outlook
- Minimum of 1-2 years of SAP experience preferred
- Quickly and accurate data processing, 40-50 wpm with minimal errors
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Service Associate Resume Examples & Samples
- Ensures all food items, supplies and serving utensils are obtained as necessary for tray assembly
- Assembles trays per patient menu selections and standard portions as specified
- Delivers trays and food carts within the established time frames
- Supervises delivery and retrieval of patient meals, including late trays
- Communicates with nursing staff concerning any issues relevant to patient meal service and takes appropriate action
- Requires sufficient education to read, write, comprehend, and carry out directions
- No experience required if the minimum educational requirements are met
- 6 months of work experience related to menu categories, tray checking, equipment, and operation procedures
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Service Associate Resume Examples & Samples
- Associate's Degree or equivalent, plus 2-4 years related work experience
- Ability to learn and understand a broad range of HR services and knowledge and apply that knowledge by referencing to appropriate tools and resources
- Ability to meet or exceed established measurements
- Strong verbal and written communication skills, with ability to quickly and efficiently handle customer contacts (i.e., phone, email, fax, etc.)
- Ability to efficiently navigate and use multiple technology solutions, including but not limited to, intranet, knowledgebase, contact documentation software, and telephony
- Must be able to wear a telephone headset for an extended period of time
- Ability to understand and apply established contact center procedures and processes
- Ability to effectively and timely document contact events. Maintain confidentiality
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Direct Service Associate Resume Examples & Samples
- Process and follow up on client service requests to ensure completion in a timely manner
- Set appropriate timeline expectations for requests and follow up within that time frame
- Use Morgan Stanley systems and SalesForce
- Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
- Participate in projects and/or remediation efforts as needed including pilot programs
- Work between Service and Document Control Groups as needed
- Execute client orders for Margin and other purposes
- College preferred or equivalent experience
- Organizational skills, attention to detail and excellent follow up skills
- Ability to research and resolve problems and service inquiries and escalate when appropriate
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Paint Service Associate Resume Examples & Samples
- Tint and mix paint to customer specifications for product orders
- Leverage detail orientation to maintain accurate company records, formula logs and customer files
- Complete product deliveries and provide exceptional customer service
- Executes sales transactions with customers
- Maintain inventory stock and associated warehouse duties
- Drive add-on sales for paint, tools and sundries
- Provide high level of customer service support and problem solving to appropriately respond to customer questions and concerns
- Operate in a safe manner at all times
- 2+ years proven track record as an associate in sales, delivery and/or service within a related industry
- Must have a valid driver's license
- Customer service experience, preferably with at least one year of hands-on tinting and color matching experience from within a paint, hardware or commercial-oriented store
- Ability to utilize the latest technology to complete sales transactions and maintain accurate customer records
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Service Associate Resume Examples & Samples
- Some banking experience is preferred (i.e. teller or otherwise)
- Ability to build relationships and strong alliances across the organization
- Ability to quickly learn all there is to know about the products and services offered by the bank
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Service Associate Resume Examples & Samples
- Prior retail or customer service experience
- Demonstrated ability to read, write and count
- Demonstrated strong customer centered focus and interest working with people
- Willingness and ability to interact and cooperate in working with others
- Exercise initiative, follows-through and completes tasks
- Light physical effort required; Sitting, standing and walking will constitute 95% of a work shift; Kneeling and lifting various merchandise contents weighing 20lbs
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Service Associate Resume Examples & Samples
- Enjoys teamwork and encourages cooperation while working with others
- Demonstrated ability to communicate effectively
- Light-to-moderate physical effort required; Sitting, standing and walking will constitute 90% or more of a work shift to include stooping, kneeling and lifting
- Ability to work a flexible work schedule, including some nights and weekends
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Service Associate Resume Examples & Samples
- Demonstratedability to communicate effectively
- Attentionto detail and accuracy
- Abilityto work a flexible work schedule, including some nights and weekends
63
Hedis Service Associate Resume Examples & Samples
- Maintain fax equipment ,camera/scanner, retrieve previously scanned information
- Place telephone calls to provider offices
- Book appointments, verify information and communicate with provider offices efficiently and accurately
- Schedule HEDIS office reviews, confirm next day appointments, verify addresses for fax and mail, and maintain tracking log and
- Requires high school diploma and 6 months related work experience or an equivalent combination of education and experience
- Familiarity with medical terminology, customer service, call center background and prior HEDIS experience would have priority for this
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On-site Service Associate Santa Fe Springs Resume Examples & Samples
- Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development
- Must be computer literate and able to learn required software programs
- Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment)
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Service Associate Resume Examples & Samples
- Provide quality customer service within the banking center
- May serve as a Banking Center Mentor
- Open new accounts
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Benefit Service Associate Resume Examples & Samples
- Assist client service teams with the insurance bidding and renewal process
- Review census data, plan design, rate information, experience data, and related materials to ensure that necessary and accurate information is submitted to renew / continue the policy
- Work with carrier representatives to resolve discrepancies regarding missing or inaccurate information on the submissions and communicate the status of submissions to client service team members to ensure marketing submissions are processed a timely manner
- Using approved templates, prepare and coordinate creation of new / renewal binders and iPad presentations, open enrollment communications, and other client presentation materials
- As skill and efficiency in performing the above duties develops, work with team members to learn how to analyze coverage and premium rate options to determine how best to meet client needs
- Provide general administrative support to client service teams
- Upload presentations to iPads and generally maintain iPads assigned to the Practice Group
- Upload client data to mobile applications
- Work with website vendors to maintain client websites
- Create and maintain wallet ID cards as requested
- Process Broker of Record letters internally and with carriers
- Maintain client and carrier contacts in requested internal systems
- Prepare client records to be filed following policy renewals and on an ongoing basis
- Update and assist in maintaining agency management and filing systems upon renewal and during special project requests
- Coordinate open enrollment and other client communication materials as requested
- Research trends and update benchmarking templates as requested
- Provide general day-to-day support to clients as skill and knowledge develops
- Act as liaison for client to research and resolve coverage, claim, and administrative problems
- Escalate claim issues within the department and with our carrier partners, using resources and knowledge of procedures
- Recognize areas of concern and potential issues and work with client service team to develop solutions
- Adhere to internal process and procedures and keep abreast of changing regulations
- Follow processes and procedures as outlined in the Procedure Manual
- Attend departmental and carrier meetings to gain an understanding of health plan types and coverage options, and learn about changes/trends occurring in the insurance marketplace
- Develop good relationships with others on the client service team
- Share information with team members to create a network of information within the Department
- Attend monthly service team meetings and other meetings as requested
- Provide back up to other service team members as requested
- Bachelor degree is preferred. However, a minimum 2 years’ experience working in a professional office setting providing administrative support with a heavy emphasis on accuracy and detailed work can be considered in lieu of college
- Familiarity with the key features of commonly offered plan types (i.e., HMO, PPO, CDHP-HSA) and a basic knowledge of employee benefit insurance terminology and coverage options preferred
- Proficiency in using the internet and Microsoft Office applications to include Outlook, Word, Excel, and PowerPoint to create, format and update documents, presentations, and spreadsheets which contain tables, charts, graphs and advanced formulas
- Above average math skills to calculate ratios, rates and percentages
- Demonstrated ability to prioritize tasks, resolve problems, plan appropriately and make sound decisions within the scope of job responsibilities when there are changes in workload and when under the pressure of deadlines
- Strong verbal and writing skills to communicate in a concise, logical and professional manner
- Dependable with the self-initiative to follow through on assignments and work productively with others in a team environment
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Lands End Inlet Service Associate Resume Examples & Samples
- Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
- Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
- Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
- Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
- Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
- Performs markdown and other promotional activities as needed
- Responsible for stock replenishment and adhering to visual brand standards
- Excellent selling skills
- Ability to communicate effectively with customers and fellow employees
- Ability to follow written and verbal instruction and meet deadlines on projects/tasks
- Knowledge of Lands’ End merchandise is strongly preferred
- Previous experience in retail strongly preferred
- Ability to lift boxes up to 40 pounds
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On-site Service Associate Fresno Resume Examples & Samples
- Demonstrates a commitment to provide superior customer service
- Professional in appearance, attitude and action
- Must possess and maintain a valid driver’s license in State of residence
- Must carry required levels of automobile insurance
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Field Service Associate Resume Examples & Samples
- Distribution of technical communications to the customers as necessary
- Update Outlook contacts for Field Service group mailboxes
- Monitor customer fleets and update Boeing database as necessary
- Keep track of customer reliability reports sent to Boeing Reliability Group
- Provide support in booking travel arrangements and prepare expense reports
- Prepare payment request forms for local expenses. E.g. office phone bills, equipment/supplies and forward original invoices/documents to Boeing corporate office in Brazil
- Prepare away from base message for FSRs and complete out of office calendar
- Track 5S status and manage/update 5S documents
- Keep the Field Office inSites up to date by editing pages and attachments
- Attend non-technical meetings for FSRs whenever they are unavailable
- Update Field Service manuals as necessary
- Receive and process office mailing
- Assist Boeing visitors by arranging hotel, transportation, meetings with the customer and access to Airline temporary parking lot for service providers e.g. Boeing Brazil IT or HR
- Order new/replacement or arrange repair office mobile devices through Boeing Brazil
- Order office equipment/miscellaneous supplies thru Boeing Brazil or local suppliers
- Manage office maintenance/repairs thru Airline contracted vendor or Boeing Brazil
- Manage security issues worked thru Airline Emergency/Security Team and Airline Building Maintenance
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Senior Service Associate Resume Examples & Samples
- Ability to accurately record incoming and outgoing product movement throughout the facility
- Candidate must be comfortable communicating to groups of people via department meetings as well as email communication
- Must have excellent decision making skills and ability to multi task in a fast paced environment
- Must have excellent problem solving skills (i.e. internal/external billing disputes, inventory/materials issues, billing and/or shipment discrepancies with carriers)
- Once trained, must be able to perform all job functions within the department at any given time
- Must be able to operate material handling equipment in a safe and efficient manner
- Must have strong computer skills with emphasis on Oracle, Telnet, VBPC, Excel, Word and PowerPoint
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On-site Service Associate Eugene Resume Examples & Samples
- High School Diploma or equivalent preferred
- Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone
- Able to operate powered industrial equipment as needed
72
VF Outlet Service Associate Resume Examples & Samples
- Sales: Demonstrates a customer centric mindset by modeling selling behaviors with a passion for the brand, customer, and the product. Delivers results in their role that contribute to the store’s success. Aware of and accountable to store and individual sales goals
- Brand Experience/Customer Service: Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty. Provide solutions and inspiration to customers about the brand
- Loss Prevention, Safety, and Compliance: Adheres to policies and procedures, standards and practices, and company directives. Protects company assets. Complies with company safety, security, and shrink avoidance policies and programs. Reports any and all concerns to management
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Rapid Response Service Associate Resume Examples & Samples
- Provide inbound and outbound call support for Rapid Response Service Center while upholding Swift's customer service standards
- Assess each situation independently and take action accordingly; make effective solution proposals by gathering sufficient data through questioning and research while maintaining clear documentation from call to close
- Continuously learn about issues and processes that affect Owner Operators to become proficient at solving those problems quickly and efficiently
- Actively participate in group discussion and brainstorming sessions to help improve response time and quality of service to department customers
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
- Perform additional duties as assigned by leadership
- Skills: Cross functional problem solving skills; Basic understanding efficiency concepts and tools; Excellent working knowledge of Microsoft Office Suite; Understanding of AS400 a plus
- Education: High School Diploma or GED
- Experience Required: Two or more years experience in one or more of the following areas: equipment (tractor) maintenance; fleet operations; office administration; education/training
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Service Associate Resume Examples & Samples
- Must be at least 20 years of age
- Valid Driver's License with clean motor vehicle record
- Periodic MVR checks will be performed if hired
75
Field Service Associate Resume Examples & Samples
- Will diagnose and repair all designated products within any part of the region as required, including preventive maintenances, installations, and upgrades per specific training manuals and Carl Zeiss Meditec guidelines
- Will complete and submit a field service report for each service call performed on a daily basis according to written procedure
- Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures
- Maintain a spare parts inventory according to company guidelines
- Foster revenue growth through the promotion of service agreement sales
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Member Service Associate Resume Examples & Samples
- Answer phone calls received in English and/or assigned supported language
- Gather relevant detailed information regarding the queries
- Assume ownership of personal development and inform GHRMS Management of perceived gaps
- Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role
- Relevant HR experience is an asset
- Experience/knowledge of PeopleSoft HR modules is an asset
- Action Oriented
- Proficient in the English Language (written and spoken)
- Proficient in the Finnish Language where required (written and spoken)
- Motivating
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Ghrms Member Service Associate Resume Examples & Samples
- Assist, where possible, in resolving HR related queries from members/managers/non-members
- Provide a positive image of CGI through his/her role
- Experience with MS Office tools
- Proficient in the French Language where required (written and spoken)
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Service Associate Resume Examples & Samples
- Researches and resolves issues from policyholders, agents and authorized third parties
- Monitors and follows up on items that are pending or in process
- Assists other team members as needed to service accounts for agents
- Provides feedback to management pertaining to customer service issues, process improvements, or recurring problems
- Good knowledge of commercial insurance products (Auto, WC, Liability and Property coverages), administrative requirements and contractual provisions
- Basic understanding of insurance industry, its products and services
- Detail oriented and good organizational and time management skills
- Good verbal and written communication skills and interpersonal skills to work effectively with internal and external business partners
- Ability to work within a fast paced, high volume team environment
- Computer and data entry skills and knowledge of Microsoft Office Suite and administrative insurance processing systems
- High School Diploma, GED or equivalent experience
- Typically a minimum of three years of commercial lines experience includes basic knowledge of Auto, WC, and Liability and Property coverages
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Consumer Service Associate Resume Examples & Samples
- 5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills
- Or any combination of education and experience, which would provide an equivalent background
- Microsoft Excel, Word, and PowerPoint experience preferred
80
Service Associate Resume Examples & Samples
- Works on SAP billing front-end system edits, for orders received through the systems
- Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately
- Coordinates with other business units/groups to work on sales orders in SAP issues that are raised
- Manages administration and maintenance of customer pricing mechanisms, service fees, and discounts for all products
- Works on global cancel and re-bill and manual billing process for NAL sales products
- Manages the creation and distribution of all standard, recurring and ad hoc Business Intelligence (BI) reports required
- Analyzes customer problems related to invalid entry of master data, pricing master data or billing information to determine a resolution
- Continuously seeks ways to streamline admin requirements of customers in support of improving process efficiency where appropriate
- Ensures all cases/issues are closed in a reasonable period of time as determined by service level agreement
- Bachelor's Degree in Business or related course
- Above average communication skills
- Good eye for detail
- Highly reliable and team player
- Can work with minimum supervision
- Open to work night shift
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Cust Service Associate Resume Examples & Samples
- 1) Secure all firearms brought into the store with trigger locks
- 2) Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges
- 3) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
- 4) Greet all customers as they enter the store in a friendly and outgoing manner
- 5) Handle customer's merchandise returns; complete refund / exchange paperwork
- 6) Sort returns by category and return to proper area
- 7) Sell appropriate Hunting and Fishing Licenses
- 8) Handle and administer all incentive and reward programs
- 9) Remains product knowledgeable
- 10) Aware of advertised sales
- 11) Keeps work area clean, neat and well stocked with supplies
- 12) Follows all Company Policies and Procedures
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Field Service Associate Resume Examples & Samples
- Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs
- Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs
- Provides guidance regarding local language, culture and customs to Boeing personnel
- Maintains local Boeing base presence
- Provides specialized on-the-job training to Customer regarding Boeing resources
- Researches information to assist customers in resolving moderately-complex operation issues
- Assists management in negotiating cost, coordinating and organizing special events
- Works under general direction
- Previous experience in a customer support role
- Experience working with Airline Customer
- Experience working with Microsoft Office suite
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General Service Associate Resume Examples & Samples
- At least two years cleaning/maintenance experience required
- Experience in floor care, carpet care, restroom-cleaning preferred
- Ability to read, follow oral and written instructions in English, and to understand the policies and procedures of the hospital
- Ability to perform basic housekeeping practices and Must be able to safely lift up to 50 lbs. unassisted
- Must pass a background check
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Linen Service Associate Resume Examples & Samples
- 3 years experience in operations, preferably in a health care setting
- Basic mathematical and communication skills
- Effective English communication skills both verbal and written
- Ability or ability to learn to utilize computerized receipt and delivery techniques, including the use of handheld computers
- Ability or ability to learn how to operate electrical or manual power jacks
- Must be able to lift up to fifty pounds (50 lbs.)
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Employee Service Associate Resume Examples & Samples
- Previous experience working in a call center required
- Experience working with & contributing to a team strongly preferred
- Experience with payroll, benefits and Human Resources strongly preferred
- Ability to evaluate, analyze data and any eye towards trending and root cause analysis
- Strong computer/technical skills; familiar with Microsoft office, (MS) applications, Workday, case management systems, knowledge base systems and other system tools
- MS Excel preferred
- Identifies continuous improvement opportunities (Processes, service, technology) and recommends solutions to increase productivity
- Knowledge of HR and employee policies, programs, concepts and terminology
- Perform required tasks in accordance with established service level agreements (SLA’s)
- Highly effective verbal and written communication skills, able to explain complex or confusing material clearly
- Highly effective listening and reading comprehension skills
- Strong customer service orientation, ability to diffuse difficult situations
- Confident phone presence
- Strong ability to multi-task, work positively under pressure
- Strong ability to grasp/comprehend information quickly and ask probing questions effectively
- Excellent organizational skills and the ability to prioritize requests and duties
- Effective problem-solving and follow-through skills
- Effective time management skills, detail-oriented and resourceful
- Liaise with other Service Center and HR departments as appropriate
- Must be able to work under pressure in a faced paced environment
- Must handle extremely confidential and sensitive information
- Must be adaptable and comfortable in an environment that changes frequently
- Must have a high level of accountability/responsibility
- Must exhibit strong work ethic and be self-motivated
- Must be able to maintain confidentiality
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Service Associate Resume Examples & Samples
- Cash checks according to bank policies and procedures
- Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC
- Accept payments for various types of loans
- Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, and items for collections
- Close checking and savings accounts
- Process night deposits; mail receipts and records
- Resolve customer's problems within scope of authority
- Sell money orders, cashiers checks, and traveler’s checks
- Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report
- Contribute to overall banking center operation
- Balance cash and daily transactions and ATM
- Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc
- Verify check orders
- Prepare change order
- Assist with opening and closing banking center
- Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal
- Adhere to the policies and procedures in the Banking Center Manual
- Attend and/or complete applicable and required training sessions
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Service Associate Resume Examples & Samples
- Handle incoming client and branch office calls utilizing professional telephone and problem solving skills
- Assisting GWIM clients with brokerage and/or banking claim inquires, initiation, and updates
- Minimize fraud and financial loss by blocking and reissuing client material ( i.e. cards, checks)
- Consistently achieve minimal or beyond expectations for performance metrics and quality standards
88
Guests Service Associate Resume Examples & Samples
- Assists with the overall upkeep of the clubhouse, cart storage area and parking lot
- Provides sincere and courteous service to all guests with items such as bag handling and club cleaning
- Assists in educating players regarding course policy, current cart policy, speed of play and so forth
- Assists players by changing their golf spikes, if needed
- May direct start of play
- Cleans golfers clubs upon completion of play
- Incorporates safe work practices in job performance
- One month related experience or training
- Regular and reliable attendance
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Outside Service Associate Resume Examples & Samples
- Assists in the setup and execution of golf tournaments and outings
- Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area
- Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition
- Prepares golf carts for play following the standards of Troon Golf
- Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day
- Maintains accurate records of golfers renting clubs
- Services the customer who is renting golf clubs and cleans rental clubs upon return
- Assists with food and beverage activities
- Must have high school education; or up to one month related experience or training; or equivalent combination of education and experience
- Must have knowledge of Golf operations
90
Outside Service Associate Resume Examples & Samples
- Must be able to work full time at 40 hours per week
- Start work as soon as possible
- Must be available to work through the end of September
91
Service Associate Resume Examples & Samples
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells
- Achieve personal sales goals while supporting the goals of the team
- Creating a positive customer service experience by listening to and identifying customer needs
- Assist customers with various post rental inquiries that involve the rental and billing process
- Have the competitive drive and confidence to succeed in a commission-based environment
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
- Demonstrate sales, professionalism and interpersonal skills
- Show a high level of ownership, accountability and initiative
- Show proven experience of working well within a team
- Stand for long periods of time
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Cust Service Associate Resume Examples & Samples
- Effectively and efficiently interacts with customers (face to face) by discovering their true intent and combining functional/product knowledge to navigate them to the best solution
- Uses technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale
- Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste
- Support sales partners to address customer’s needs and help grow the business
- Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan
- Executes the Grainger Service Promise and demonstrates, by action, the company Values
- Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
- Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
- Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes
- Captures lost sales to improve local inventory
- Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate
- Audits and purges pick tickets daily to meet BBX standards
- Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary
- Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements
- Assists customers with loading product into customer vehicle
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
- Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses
- Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents
- Performs necessary housekeeping duties to maintain a clean, safe and organized working environment
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Business Service Associate Resume Examples & Samples
- High School Diploma or equivalent required, College Degree recommended
- Strong computer and technical skills – Microsoft Word, Excel, Power point
- 1-3 years of relevant financial services branch operations experience preferred
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Parole Service Associate Resume Examples & Samples
- 10% Track, input and initiate Milestone Completion Credit relating to DRP rehabilitative programs. Monitor rehabilitative services waiting lists to maximize program utilization
- 10% Assist and participate with institution Steering Committee meetings, DRP meetings, training events, policy development workgroups, Program Accountability Reviews, provide administrative support to the DRP CC III as directed, and site visits
- 5% Perform other duties as assigned
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Service Associate Resume Examples & Samples
- Policy Processing and Issuance
- Logging completed audits by vendors
- Assigning audits to vendors
- Distributing mail and mailing state filings
- Filing paper copies of DSAs
- Bureau Crit and Unit Stat Corrections
- 1 to 2 years of customer service or clerical experience
- Working knowledge of Microsoft Office products, especially Excel
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Service Associate Resume Examples & Samples
- Performs a variety of the most complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include
- Computes premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures
- Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance
- Maintains file accuracy and completeness
- Orders, prepares and / or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.)
- Sets up and clears submissions
- Researches and resolves and / or corrects errors and / or issues
- Prepares, assembles and / or issues policy / endorsements and associated documentation
- Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions
- Performs preliminary risk evaluation and / or loss analysis
- Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.)
- Shares and / or conveys the most complex information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations
- May participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices
- May act as a liaison with other departments and facilitate interdepartmental communication
- May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions
- Provides guidance, training and assistance to lower level positions
- Demonstrates expert knowledge of department policies and procedures and utilizes broad understanding of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines
- As appropriate for line of business, may approve new business, renewal business and / or endorsements based on a defined set of instructions / guidelines
- Associate’s Degree or equivalent
- 4 to 6 years related experience. Experience in the insurance industry preferred
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Development Service Associate Resume Examples & Samples
- Considerable time is spent at a desk using a computer terminal
- May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
- Knowledge of fundraising or similar relational database
- Strong working knowledge and understanding of fundraising and donor relations concepts, principles, procedures and techniques preferred
- Knowledge and experience using technology to enhance communications as well as operational efficiencies in the office
- Understanding and appreciation of the mission of Santa Clara University and the vision and values of a Jesuit Catholic educational institution
- Exceptional verbal, written, and research skills
- Excellent computer skills; proficiency in using word processing, Excel spreadsheets, database and web resources. Experience with CRM database and Blackbaud Internet Solutions, or experience with other relational databases is preferred
- Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, external partners and donors
- Demonstrated ability to establish credibility with broad and diverse constituencies based upon integrity, critical thinking, outstanding operational performance, customer service orientation and excellent interpersonal skills
- Demonstrated sound judgment in situations requiring independent decision-making
- Proven ability to handle confidential information with discretion
- Expert planning, coordination and organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and accuracy
- Ability to work within given time constraints
- Ability to work independently and also collaboratively within a team
- Flexibility in changes to work assignments
- Ability to focus on a repetitive task for long periods of time
- Ability to interpret and analyze data to make informed decisions
- 2 to 5 years of experience with Microsoft Office applications
- 1 to 4 years of experience with relational databases
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Field Service Associate Resume Examples & Samples
- Planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs
- Interacts frequently with internal and external personnel and customers
- 4 or more years' related experience or an equivalent combination of education and experience
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Wmcs Home Loans Service Associate Resume Examples & Samples
- General account information
- Principal and Interest information and payment due
- Escrow inquiries
- Payoff information
- Handle incoming Wealth Management client calls utilizing professional telephone and problem solving skills
- Provide home loan account information, including but not limited account balances, payments and general activity questions
- Explain content, format and activity on monthly and quarterly statement. Assist client with reconciliations of monthly activity
- Current knowledge of Home Loan regulatory requirements preferred
- Ability to de-escalate difficult calls
- Highly adaptable
- Availability outside of standard business hours and holidays
- Professional Demeanor: Demonstrating patience, composure, and client service attitude
- Problem Solving and Decision Making Skills: Use good research and problem solving skills; know where to go to resolve problems
- Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
- SLQ experience preferred
- Home Loans experience strongly preferred
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General Service Associate Resume Examples & Samples
- Requires the ability to read, follow oral and written instructions in English at a level acquired through the completion of elementary school education
- At least two years cleaning/maintenance experience required. Experience in floor care, carpet care, restroom-cleaning preferred
- Ability to perform basic housekeeping practices
- Must be able to safely lift up to 50 lbs. unassisted
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Service Associate Resume Examples & Samples
- Previous patient care healthcare experience preferred
- Previous experience utilizing medical equipment preferred
- Previous experience using technical/computer system such as a transportation/EVS tracking system
- Familiarity with e-mail
- Must be able to communicate effectively in English including the ability to read, write and speak English. Bi-lingual a plus
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Service Associate, / Service Associate Resume Examples & Samples
- Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc
- Shares and / or conveys complex information electronically or in person to underwriters while maintaining a professional demeanor in all situations
- May participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies
- May provide training, guidance and assistance to lowerlevel positions
- Works in a team environment to get tasks accomplished
- 2 to 5years general office experience, prior insurance experience preferred
- Microsoft Excel and Word skills
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Wmbs Home Loans Service Associate Resume Examples & Samples
- Preferred minimum of 1-2 years home loans experience (Iseries & ALS)
- Preferred GWIM Knowledge/Background
- Solution oriented and proactively exhibits ownership and ability to de-escalate when appropriate
- Ability to meet production, quality and service standards
- Ability to work in a fast-paced, high volume environment
- Schedule flexibility required within hours of operation: Monday-Friday: 8:30am-8:00pm EST
- Service Adeptness: Comprehend and empathize with advisory needs, devote time and effort to satisfy branch office requests
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Subrogation Claims Service Associate Resume Examples & Samples
- Communicate and interact with all parties of the claim including the insured, claimant, vendors, service providers and carriers
- Perform assigned tasks in support of business unit or department to achieve objectives and goals
- Update/document claim files or databases to support Subrogation standards
- Responsibilities include but are not limited to processing and handling of subrogation claims, sending demands, posting recoveries, maintain a small inventory of claims, along with other tasks as needed within specified time and within authority
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Service Associate Resume Examples & Samples
- Collects, inspects, cleans, decontaminates, disinfects and/or sterilizes surgical instruments, trays and packs, reusable medical devices and patient care equipment for safe handling by Medtronic staff, customers and suppliers
- Follow Medtronic qualified procedures for all product cleaning requirements
- Ensure efficient processing of products through decontamination room to ensure minimum delays
- Responsible for maintenance of equipment and supplies, record keeping and required equipment testing as specified
- Report incidents of contamination with returned products to E.H.S. department and business representative
- Maintain clean sterile environment within the Decontamination area
- Provide Service Administration for customer repairs and MOC loaner equipment, including documentation and tracking according to process procedures
- Complete service work orders in system and maintain relevant documents
- Manage inventory of loaners and efficient turnaround of maintenance and repairs to Business Unit as required
- Manage the RPR process for explanted CRDM devices
- Communicate with technicians, distribution, CSR and customers as required to ensure relevant information is communicated for efficient product flow
- Maintain/update processes and procedures as required
- Process International and Domestic shipments for repair
- Knowledge of surgical and medical equipment and terminology
- Ability to read and comprehend complex instructions & procedures
- Knowledge of Sterile Pro