Coordinator, Service Resume Samples

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P Stamm

Pinkie

Stamm

39780 Jamaal Stream

Houston

+1 (555) 380 0490

39780 Jamaal Stream

Houston

Phone

p +1 (555) 380 0490

Experience Experience

Dallas, TX

Install / Service Coordinator

Dallas, TX

Mayer-Heaney

Dallas, TX

Install / Service Coordinator

Coordinate work to be performed with customer and customer’s agents
Provide all paperwork for jobs from Compass and get all packets/ files ready
Work with and assist in the training of technicians on administrative protocols (timesheets, voice response system etc)
Help with office administration, including answering phones, filing, processing paperwork for priority customers, and assist in warehouse
Provide welcome call to Customer within 48 hours of job being received
Follow-up on leads, lost business, and assist with cold calls
Prepare quotes in the quote system under the guidance of management

San Francisco, CA

Installation / Service Coordinator

San Francisco, CA

Jast, Roberts and Graham

San Francisco, CA

Installation / Service Coordinator

Receives incoming customer calls and communications relating to service issues
Creates service tickets in MasterMind system and posting service calls in customer database
Coordinating service calls with customer POC and local technicians, supporting local technicians as necessary, and reporting the status of customer office maintenance service calls to the COR
Monitors service tickets to ensure customer contract specifications are being met or exceeded
Coordinating annual test and inspect site visits
Monitors inspection schedules to ensure customer contract specifications are being met
Gathers all billing information from technicians and local offices for submission to customer

present

Philadelphia, PA

Service Coordinator Manager

Philadelphia, PA

Botsford, Ankunding and Blick

present

Philadelphia, PA

Service Coordinator Manager

present

Set team direction, resolve problems and provide guidance to members of the team to ensure they meet the established performance metrics and goals
Establish and maintain working relationships with cross-functional teams
Conduct team meetings, field - based shadowing of team members, caseload auditing, and implement performance improvement plans
Understand and use data to manage the team as well as individual performance
Track and report performance metrics and identify opportunities for continuous improvement
Provide monitoring and oversight of care management and coordination of care for our members
Create and manage team goals

Education Education

Bachelor’s Degree in Social Work

Portland State University

Bachelor’s Degree in Social Work

Skills Skills

Ability to multi-task, prioritize and complete requests/assignments to meet or exceed deadlines
Excellent organizational and problem solving skills
Ability to take initiative and work efficiently with minimal supervision
Excellent written & Verbal communications with ability to effectively interact with multiple levels of the TycoIS and customer organizations
Demonstrated proficiency with Microsoft Office Products and other software applications to include but not limited to Word, Excel, Oracle, other various data bases and ability to learn TycoIS systems
Overall general company knowledge of products and services
Advanced skills in the use of Microsoft Office suite programs including the ability to perform the following
Excellent analytical / problem solving skills
Excellent communication skills to both internal and external customers
Excellent communications skills, both written and verbal

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Service Performance & Productivity Coordinator Resume Examples & Samples

End to end coordination and administration of the Burberry Experience Evaluations (working with external partners)
Production of monthly reports and analysis on the Burberry Experience Evaluations results and Net Promoter Score
Exploration and evaluation of new methods for measuring the Customer Experience (such as real customer feedback) and coordination of implementation
Support for implementation of tactical Global Retail Incentives
Creation of reports for key customer-focused business initiatives (e.g. Customer 1-2-1 tool use)
Team coordination and administrative duties, including conference and meeting organisation, team travel and tracking of purchase order and budgets

Service Request Coordinator Resume Examples & Samples

Sets up new Active Directory, email, network, and subscription accounts according to the Technology Services policies
Creates and manages email distribution lists as needed
Extensively documents all communication and work in the help desk ticketing systems
High school diploma/GED required; Associate's degree preferred
Exceptional internal and external customer service skills
Able to convey technical issues and material to a non-technical audience
Ability to multitask and prioritize workload, and adapt to new processes and procedures in a fast paced environment
Able to handle confidential information in a reliable manner
Basic knowledge of Windows XP/7 and Active Directory
Familiarity with MS Office Suite
Ability to research internal documentation using SharePoint

Coordinator, Service Resume Examples & Samples

Troubleshoots problems via phone and email concerning network, PC hardware and software including industry standard applications and UO custom applications, cell phone, phone, voicemail, POS systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training
Resolves user permission issues on multiple systems including, but not limited to, ISeries, JDA, Windows, VPN and industry standard applications. Resolve issues including application errors, Outlook issues, POS problems and reprocessing. Assists users experiencing network printer errors by troubleshooting the printer and delivering appropriate corrective action
Provides customer service as the primary interface between IT and the business. Creates, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software. Communicates and coordinates ticket escalations, updates and outages with IT. Communicates ticket descriptions, updates, ETA’s, resolution explanations and outage notifications with the business
Performs daily and weekly scheduled procedures for Data Center operations including, but not limited to, routine core systems maintenance, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities
Required knowledge of desktop, network computer systems, Windows XP and Windows 7 operating systems, Active Directory and Microsoft Office 2003, 2007 and 2010
Preferred knowledge of POS systems, VPN and ISeries
1-3 years previous Help Desk experience with PC hardware, software, Knowledge of Microsoft operating system and Microsoft Office is required
A+ and Net+ certifications are preferred
Regularly (2/3 of the time or more) sit; talk; hearing audible alarms, voice commands with background noise; repetition-using an input device-a keyboard or mouse-in a steady manner; use close vision with or without corrective lens (clear vision at 20 inches or less); maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure)
Frequently (1/3 to 2/3 of the time) use color vision (ability to identify and distinguish colors)
Occasionally (1/3 of the time or less) stoop, kneel, crouch or crawl; reach, pull, push with hands and arms below head; repeat motions more than twice per minute; lift/push up to 25 pounds with control; work in varied light conditions including low or diminished lighting; use their ability to smell
Regularly (2/3 of the time or more) be exposed to loud noise levels (noise when raised conversation is needed)

Service Appointment Coordinator Resume Examples & Samples

Greets all customers entering the service area and directs them to the appropriate person or location
Answer all incoming phone calls and coordinate customers with a service appointment
Communicates with callers and visitors in a professional, friendly, and efficient manner
Assists Service Advisors in task as assigned

Installation / Service Coordinator Resume Examples & Samples

Receives incoming customer calls and communications relating to service issues
Creates service tickets in MasterMind system and posting service calls in customer database
Interacts with technicians and service managers to ensure service needs are met. Works with service managers on situations requiring corrective action
Reviews all service projects to ensure all costs are accurate and that any differences are reconciled
Performing changes to panel configuration
Tracking and providing status reports of maintenance and service calls to customers
2 year service related National Account experience preferred
Ability to multi-task, prioritize and complete requests/assignments to meet or exceed deadlines
Excellent organizational and problem solving skills
Knowledge of TycoIS product line and systems to include Burglar Alarm, Fire, CCTV, Access Control and Intercom preferred

Installation Service Coordinator Resume Examples & Samples

Manage, track and coordinate all post sales service job orders & fulfillment to ensure the efficient utilization of our Technician, Inventory and Customer Service resources
Monitor all post sales service job status and ensure effective and timely resolution, closure and documentation of all customer cases
Liaise and coordinate with internal stakeholders such as customer service, sales, procurement, and finance on all relevant processes and SOPs to ensure the effective resolution of customer post sales issues
Prepare weekly and monthly reports on hardware inventory, service revenue, type and duration of each service job
Maintain & update of service price book & Service Operations handbook
Ensure accurate tracking and tabulation of all overtime and transport claims
Ensure periodic reviews of all post sales customer engagement processes and up-keep quantifiable performance metrics for bench-making customer service standards
Candidates should possess minimally a Diploma with at least 5 years of experience in back-end operations, customer service, sales support and/or order fulfilment
Possess strong interpersonal & communication skills
Strong knowledge of Microsoft Office – Excel, Power-Point & Word
Highly independent and proven competency to work with minimum supervision

Controls Service Coordinator Resume Examples & Samples

Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Responsible for generating, interpreting, and printing various assigned reports
Excellent Customer Service Skills
Experience with Service Organization or Dispatch environment a plus
In depth knowledge of Word, Excel, Outlook, and Windows

Ltss Service Coordinator Resume Examples & Samples

Current, unrestricted RN license in the state of Texas required
Must be able to travel in Houston area
Experience working in the field/home health preferred
Case management exp. preferred
RUG certification (MNLOC 3.0) preferred
Computer skills: Word, Outlook, Excel, use of an ipad and laptop
Bilingual in Spanish is preferred

Ltss Service Coordinator Clinician Resume Examples & Samples

Current unrestricted RN license in the state of New York required
Medicaid, managed care experience preferred
Home health/field experience required
Travel required around New York City
Knowledge of UAS (Universal Assessment Tool) or OASIS required
Bilingual Mandarin or Spanish is preferred

IT Service Coordinator Resume Examples & Samples

Provide production support of several Priority 1 critical business applications built on Service Oriented Architecture running on WESB, IIB and Mule/Talend
Work with the on / offshore production support team handling Incident and Problem tickets
Provide on - call support (24x7) during critical issue resolution
Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
Coordinate root cause analysis efforts for permanent resolution on all Incidents
Ability to troubleshoot complex production issues
Manage infrastructure upgrade projects
Collaborate with cross functional teams on issue resolution
Work with the Development team to understand the new functionality being deployed and ensure all support readiness requirements are met
Mentor junior team members providing training and technical direction as needed
Ability to adjust both written and oral communications to a variety of different audiences
Ability to work independently to complete assigned tasks
Knowledge of Object Oriented Programming (OOPS) concepts
5+ years of experience with the Software Development including production support
Hands on experience with Java / J2EE / JSP / JSF development
Experience with integrated platform as a service (iPaaS) technology such as Mule / IIB ESB
Experience with UNIX and Shell Scripting
Experience with developing APIs or Web Services
Experience with RDBMS (Oracle or MySQL or DB2)
Knowledge of SVN or any other source code control systems
Knowledge of XML, SOAP and WSDL
Experience with WebSphere
Experience with Waterfall and Agile methodology
Knowledge of Gateway such as Layer 7 or Data Power
Experience with Anypoint Studio, RabbitMQ
Experience working within a matrix organization
Exposure to ITIL
Healthcare Industry Experience
Knowledge of HP ServiceNow or similar tool
Good inter personal skills
Ability to work independently as well as a team

IT Service Coordinator Resume Examples & Samples

Provide production support of several Priority 1 external facing critical business applications
Experience with RDBMS (Oracle or SQL or DB2)
Knowledge of integrated platform as a service (iPaaS) technology such as Mule / IIB ESB
Experience with HTML5, CSS and JavaScript
Experience with Ruby on Rails
Experience with mobile application development - CQ5

SW Field Service Coordinator Resume Examples & Samples

*We are currently seeking Field Service Coordinators on Hilo, HI***
Making visits to conduct face to face assessments of member needs
Making outbound calls to follow up on members' current health status and needs
Identifying gaps or barriers in care plans or service plans
Providing patient education to assist with self management
Communicate daily with members to meet state regulated guidelines
Documenting and tracking activities in multiple computer programs at one time
Interacting with Medical Directors on challenging cases
Coordinating services for members
Making referrals to outside resources
Coordinating services as needed (home health, DME, etc)
Educating members on disease processes
Encouraging members to make healthy lifestyle changes
Utilizing criteria to determine if patients are in the least restrictive environment in which they can receive services
Conducting post hospital assessments and adjustments to the service plan and plan of care to ensure that the discharged member receives the necessary services and resources
Current, unrestricted RN or Social Worker license in the State of Hawaii
1+ year of clinical or service coordination experience applicable to the managed care population
Strong computer proficiency including the ability to type and talk at the same time and to navigate around a Windows environment
Strong communication skills, written and verbal
Strong organizational skills and multitasking abilities
Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
2+ years experience in a hospital setting, acute care, home hospice, direct care experience OR experience as a telephonic Case Manager for an insurance company
A background in managed care
Case Management experience
Certified Case Manager (CCM)
Experience / exposure with discharge planning
Experience in utilization review, concurrent review and / or risk management
Experience with home health, hospice or long term care
Experience as a Public Health Nurse

Lead IT Operations Service Coordinator Resume Examples & Samples

Manage and coordinate all production related activities with a team of offshore resources
Responsibility, at a high level, includes application availability, reliability and stability on a 7 by 24 by 365 basis
Ensure that the deliverables into production environment are built with the highest quality
Work with business to prioritize production issues for resolution
Assist Service Manager in scheduling OM and work order tasks including management of customer-driven priorities
Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
Act as a liaison between offshore resources and business/ onsite IT management
Provide estimates (or coordinate estimates from off shore) on all break/fix, and problem-management activities
Identify application performance improvement initiatives and implement the same in consultation with the Service Manager
Work with the Service Manager in process improvement initiatives as directed by the service manager
5+ years of solid IT experience
1+ year experience coordinating and leading technical resources
Experience with Oracle and/or SQL Server databases
Ability to be on call 24 X 7 (critical business applications – but applications are stable and currently issues occur a couple times a month outside of normal working hours)
Have strong verbal and written communications skills
Experience working with offshore resources
.Net experience
Visual Studio experience
SSIS experience
Java/J2EE experience
Spring Framework experience
Pega Technology experience
Web services experience
Web development experience
Batch jobs/Scheduling experience
Tivoli TWS experience
Production support experience
Unix experience
Unix scripting experience

Lead IT Operations Service Coordinator Resume Examples & Samples

Responsibility, at a high level, includes application availability, reliability and stability on a 7x 24x365 basis
3+ years Java / J2EE experience (development or systems analysis)
Ability to be on call 24 X 7 (critical business applications - but applications are stable and currently issues occur a couple times a month outside of normal working hours)
Experience coordinating and leading technical resources
WebSphere experience
JSP experience
Servlets experience
Hibernate experience
AJAX experience
Struts experience
Log4J experience
Ant experience
Dynatrace experience

Royal Service Coordinator Resume Examples & Samples

Be an ambassador by living and promoting the FRHI’s Vision, Mission and Values
Follows consistent phone etiquette practices
Responsible for pre-registering and management of our Fairmont President’s Club Members, Keep In Touch respondents, and prioritizing of guest rooms
Responsible for facilitating guest room changed when required
Empowered to generate additional revenue through our room up-selling practices
Ownership of Service Recovery and confident with solving difficult guest issues
Champion of guest inquires typically directed toward the front desk
Participation within our Service Excellence Committee through identifying trends or problems reported
Assist the hotel switchboard operation when required
Ambassador for hotel health and safety procedures such as general safety, emergency reporting, fire and bomb threats
Required to update directory information as required in front office software and lists
Previous experience in a hotel environment required
Previous experience in a hotel front office an asset
Previous experience with Opera Property Manager a definite asset
Post-secondary education an asset
Good hearing and a clear telephone voice
The ability to work quickly and accurately under pressure
Able to communicate fluently in spoken and written English
Advanced computer and keyboard skills
Excellent customer care skills
The ability to deal with difficult calls in a calm and professional manner
Fluency in a second language an asset

Install / Service Coordinator Resume Examples & Samples

Ordering all equipment & material for the project and coordinating to the job site to ensure materials are available for installations
Coordinate work to be performed with customer and customer’s agents
Assist in the scheduling of FireMaster install technicians and monitoring job progress
Assist in the scheduling of sub-contractor for installation projects
Coordination of permitting process, and scheduling final acceptance test
Procurement and verification of project schedules
Tracking of change orders, and other pertinent documentation
Coordinate final inspections with AHJ’s and general contractors
Coordinate close out document and deliveries
Responding to customer questions and concerns
Arranging for project drawings and preparation of plan submittals and permit applications
Help with office administration, including answering phones, filing, processing paperwork for priority customers, and assist in warehouse
Issue materials to technicians and record the issuance in the computer system
Process paperwork turn-ins and spot customer deficiencies that need to be addressed
Work with and assist in the training of technicians on administrative protocols (timesheets, voice response system etc)
Prepare quotes in the quote system under the guidance of management
Ability to use Microsoft Word, Excel, and Outlook at a moderate level
Minimum of 2 Years Project Management Experience
Ability to lift up to 50 lbs

Home Service Coordinator Resume Examples & Samples

90% Consumer & Professional Trade Businesses (Pro) customer support via inbound/outbound calls, email and chat systems
10% THD/Pro Referral associates will document customer interactions using web-based software tools and ensure end-to-end support, research and follow up are completed to ensure best effort in matches between professional trade businesses and consumers. Other activities as assigned by leadership
Must pass pre-employment test if applicable
THD/Pro Referral associates must be highly energized and professional representatives that self-initiate their own activities to ensure goals are met
THD/Pro Referra associates will require associates to understand basic trades, ranging from light home improvement and handyman work to yard and house cleaning trades
Professional and friendly associates are required
THD experience Retail experience to include selling skills Trade/Home Improvement experience
Proficiency in web based systems to gather and update information
Solid information capturing, to include audible to text documentation as well as other forms of complete interaction capturing
Strong interpersonal skills and the ability to create an emotional connection with Pros, customers and business partners
Attention to quality and detail
Proficient typing/keyboard skills
Multi tasking capability/time management skills

Home Service Coordinator Resume Examples & Samples

THD experience
Retail experience to include selling skills
Trade/Home Improvement experience
Fluently speak and write in Spanish AND English
THD/Pro Referral associates will require associates to understand basic trades, ranging from light home improvement and handyman work to yard and house cleaning trades

Service Renewal Coordinator Resume Examples & Samples

Attain familiarity with product functionality as a means to assist customers with licensing audits and purchasing decision
Occasionally serve a sales support function
Pursue delinquent accounts
Calculate the value of maintenance contracts
Engage end users and distribution network to ensure contract delivery, and work through questions/issues that arise during the renewal cycle

Inside Service Coordinator Resume Examples & Samples

Provide quality customer service and customer care in support for Milgard customer base
Create and execute MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions
Excellent written and oral communication skills; strong organizational skills and attention to detail

Project Administrator / Service Coordinator Resume Examples & Samples

Responsible for timely completion of assigned projects and customer satisfaction
Plans and analyzes assigned projects, establishes schedules and project parameters and sets procedures to accomplish system objectives, involving complex equipment applications
Answer incoming service calls and schedule technicians. Schedule preventive maintenance activities monthly and process service requests. Generate and follow-up on service quotes and seek new business whenever possible
Guide and develop service technicians as appropriate, assisting in technical issue resolution. Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness
Communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff
Ensure timely and accurate invoicing
Manage Service Inventory locations and rental fleets (repair status, location, etc.)
Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process
Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction
Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submitting warranty claims and shipping parts to the factory. Ensure SARBOX compliance
Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires
A High School Diploma or equivalent and 2-5 years of experience in a related field is required
Proper phone etiquette and skills required
Knowledge of mechanical and electrical systems is preferred

Outpatient Service Coordinator Resume Examples & Samples

Demonstrates ability
Enjoys working with children
Ability to handle and complete multiple tasks and assignments
Demonstrates active involvement as a team member
Must have the ability to demonstrate knowledge and skills necessary to provide care based on physical, psychological, developmental, social, educational, safety, and related criteria appropriate to the age of the patients served in the practice
Two (2) to Three (3) years experience working in a medical office
Pediatric experience preferred
Knowledge of ICD-9 and CPT coding helpful
Bilingual helpful

Urology Service Coordinator Resume Examples & Samples

Circulates cases as it relates to the unit scope of care
Scrubs cases as it relates to the unit scope of care
Participates in the management and supervision of daily operations of the Operating Room
Exercises sound judgement and decision-making skills on behalf of patient, self, and peers
Pursues opportunities to enhance personal and/or professional growth
Communicates effectively with staff, peers, physicians, and other departments
Organizes work to complete duties efficiently and effectively
Demonstrates competency in providing patient/family education
Serves as a professional member of the OR team
Adheres to hospital policies and procedures, supports the mission of the hospital
Minimum of three years’ experience as a Registered Nurse plus two years’ experience as an Operating Room Registered Nurse. (required)
Previous management experience. (preferred)
Previous experience in Urology. (preferred)

Appraisal Service Coordinator Resume Examples & Samples

Responsible for the open order management process for the assigned Appraisal Management Company
Responsible for working with daily systems reports to ensure collateral reports are received by the pre-determined Service Level Agreement (SLA) date
Monitor open orders where the milestone fell outside of the SLA and facilitating the completion of the appraisal report in time for closing and ensure the appraiser has scheduled inspection dates, when necessary, to assure progress is being made as expected
Follows effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis
Responsible for updating the status of the progress of the assignment and any changes in the report due date, if necessary, and flag assignments as rushes when needed in RealEC and CMS Platform as well as e-mail Sales/Operations the Loan Officer, processor and underwriter to ensure all parties to the transaction remain aware of the status of the report in an effort to keep the customer/realtor/builder informed
Track and log service issues to reflect on the AMCs’ monthly performance scorecard meetings. Accurate reporting is critical as these failures will count negatively against the AMC’s monthly scorecards
Demonstrated knowledge of mortgage banking products, operations and/or property valuation
Proficiency in Microsoft Word, Excel, Access, PowerPoint and Outlook, Real EC, FNC CMS Platform, Empower Loan Origination System/CMSI and various internet applications
Strong experienced background in Customer Service
Ability to work in a fast paced, high volume environment and possess strong prioritizing skills regarding deadlines and the ability to handle intense situations
Strong capacity to multi-task and work well under pressure with effective and proficient oral and written communications skills in a highly professional manner with internal and external partners
Can work effectively in a team environment
Effectively manage multiple deadlines and projects
Must be a self starter and able to work with little supervision in a fast paced environment

Appraisal Service Coordinator Resume Examples & Samples

5+ Years Processor Experience
Ability to interact with internal and external partners
Working knowledge of Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Real EC, Empower Loan Origination System/CMSI and various internet applications
Strong Verbal and Written Communication Skills required
Appraisal or AMC Experience required

Student Service Coordinator Resume Examples & Samples

Serves as a resource to students, faculty, staff, institute co-directors, master program directors, and other departmental or central campus student service staff
Answers student questions regarding registration, curriculum and related issues and/or directs students to appropriate contacts or resources
Gathers information to support the review and update of program, curriculum, and student information. This includes updating curriculum and student handbook annually; printing and organizing student audit reports for degree certification
Events Management – support student organizations event for Integrated Innovation Institute students in Silicon Valley. Support central Silicon Valley campus student affairs events (monthly basis). Responsible for new student orientation and graduation ceremonies for Integrated Innovation students
Work with the Office of International Education on visa related issues for foreign students
Assists with student registration for course practicum management
Assists with course schedules, room assignments, and documenting the academic calendar. Collect and update course descriptions and communicate academic system deadlines or requirements. Includes responsibility for a portion of the program’s course building and wait list management
General duties include, but are not limited to, arranging meetings and special events (internal and external); monitoring accounting statements and expenditures (highly confidential) using the Oracle system; composing and editing correspondence; preparing minutes of various meetings
Helps with departmental projects and other duties as assigned
Associate’s Degree required
1-3 years of administrative/office experience in student services/relations
Experience working with academic programs is a plus
Ability to interact with both internal and external customers with excellent communication skills
Understanding of word processing, spreadsheet, and database applications such as Microsoft Office

Adminstrative Service Coordinator Cranberry Township Resume Examples & Samples

10%-Place product re-orders when needed and track to ETA to schedule services
10%-Open new service orders for customers that call in
20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center
10%-Close completed services by making completion calls to customers to confirm satisfaction. 10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues

Service Coordinator BH / Sw-hi Kapolei Resume Examples & Samples

Conducts face-to-face Health and Functional Assessments (HFA) for all members on an annual or more frequent basis (as applicable)
Experience working as a Case Manager desired; Certified Case Manager (CCM) preferred
Advanced ability to communicate on any level required to meet the demands of the position
Ability to create, review and interpret treatment plans

Outpatient Service Coordinator Resume Examples & Samples

Reconcile daily fee slips as needed
Performs charge entry as needed
Provide customer service to patients, families, physician and colleagues as needed
Answer multi-line telephone as per Tenet HealthCare Telephone Etiquette Policy
Other duties as assigned by manager(s) and/or administrator
Previous computer experience required
Excellent oral and written communication skills required
Knowledge of clerical and/or record keeping preferred
Knowledge of charge entry preferred
ICD-9 and CPT coding preferred
Previous experience working in a fast paced physician practice preferred

Outpatient Service Coordinator Resume Examples & Samples

Answers multi-line telephone system using appropriate telephone etiquette, triages calls as appropriate, schedule appointments using computer scheduling system. Records/communicates/delivers messages, assuring accuracy and timeliness
Scan reports into electronic charts
Makes calls to confirm appointments, verifies correct insurance and billing information received, prepare fee slips/encounter forms
Records appointments, cancellations and no-shows, call no-shows to reschedule
Retrieves faxed reports and distribute to appropriate staff members
Ensures all encounters are completed accurately and batched for charge entry. Reconciles all encounter forms and ensures all are accounted for
Accepts health forms, collects payments, and notifies parents when complete
Mail out registration forms and appointment notices to all new patients. Notify patients and/or sends letters to patients when a physicians schedule has to be changed or adjusted
Performs other duties as assigned by Physicians and Practice Manager

Trane National Accounts Service Coordinator Resume Examples & Samples

Coordinates service resources
Schedules personnel, materials, sub-contractors based on project needs, skill sets, and availability
Inputs project location to system
Interacts and communicates with all Project Managers to assign/dispatch Controls Technicians and HVAC Technicians
Reviews project paperwork, complete calls, and forwards project paperwork to Project Managers
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Flexibility to work overtime/weekends, as required
One-year certificate from college or technical school highly preferred; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience

Service Coordinator Safe Kids Day Resume Examples & Samples

Operational Excellence Through People & Systems - Ensures current and future Safe Kids programs have a line of sight to the mission and critical success factors. Coordinates and provides services related to Safe Kids Platte Valley
Financial Performances - Develops budgets and financial targets for Safe Kids programs. Integrates critical success factors to ensure financial targets are achieved. Working under the direction of the Director of Emergency Service at Good Samaritan, the Safe Kids Platte Valley Coordinator expends funds targeted to project objectives
Customer Satisfaction - Monitors and continually improves customer satisfaction levels for both internal and external clients. Reviews parent satisfaction with the programs in an ongoing manner
Strategic Alliances - Seeks out and forges alliances that benefit the Safe Kids program. Networks and collaborates with community agencies in order to identify resources which will benefit children and families
Quality of Clinical Performance - Delivers high quality care through active participation and development of a quality management plan and compliance with appropriate regulatory and accrediting agencies. Promotes quality care for families with an overview of preventing unintentional injuries to children
Mission/Values/Community Health - Promotes organizational mission and values in developmental activities and decision-making process. Develops and/or participates in activities that promote and advance injury prevention. Supports the values of GSH by offering resources that promote the well-being and safety of children
Performs value-added activities that result in positive financial performance and customer satisfaction
Must possess knowledge of family systems and empowerment theory, community resources and how to access, and inter-agency collaboration
Ability to work as a team and aware/knowledgeable of dynamics of group interaction
Ability to organize records and communicate organization to others
Skill in listening, interviewing, and conversational techniques
Must be able to travel to meet families

Service / Inspector Coordinator Resume Examples & Samples

Contact customers and schedule service appointments in a professional manner
Schedule and dispatch calls to service and inspection technicians
Responsible for maintaining inventory, basic shipping, receiving and ordering equipment
Perform additional duties as required
Previous experience in a dispatch or call center environment is considered an asset
Adept at working in a fast-paced, changing and customer oriented environment
Ability to deal with ambiguity
Demonstrated time management, organizational and conflict resolution abilities
Must be flexible to work extra hours as needed

Warranty Service Coordinator Resume Examples & Samples

Process and review service requests in a timely fashion
Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling
Minimum of one (1) to two (2) years experience in customer service utilizing and enterprise system, preferably in a manufacturing environment
Sense of urgency; meeting of deadlines

Warranty Service Coordinator Resume Examples & Samples

Provides quality
Follows up with customer questions and
Minimum of three (3) to
Call Center Experience
Read, write and
Ability to prioritize effectively
Ability to resolve
Ability to be
Computer literacy and
Competency with MS
Experience using
Excellent written and

Application Service Coordinator Resume Examples & Samples

The most improtant skill required is Production Support experience within Java Development and Oracle back end
For ticketing tools, this client would prefer HPSM or ServiceNow, as they are switching to the latter
Finally, what is going to set this person apart and lead to future opporutnity is having excellent communication skills with the ability to manage the business along with the technical team
Participate in the development of business strategy
Translate highly complex concepts in ways that can be understood by a variety of audiences
Influence senior leadership to adopt new ideas, products, and/or approaches
Deploy and maintain Applications/Systems
Provides direction to the resources that support the application/System
Participate in release management planning
Review escalated incident items and assigns to appropriate work group
Accountable for second level application support, coordinating the involvement of business and/or IT development resources in incident resolution as necessary
Support the Service Manager, who has the primary ownership of the application, to manage the health of the application, sets the overall direction and priorities of activities, and manage the application budget

Construction Service Coordinator Resume Examples & Samples

Coordinating all aspects of FA services including parts, subcontractors, & scheduling FA technicians
Responsible for all service department billing; assist with paperwork turn-ins, customer scheduling and interpreting service contracts to ensure accurate billings
Maintain multiple daily reports; submit credit requests and invoice modifications; collect purchase orders from customers
Submit service department invoice packages to the customer. This includes auditing invoices, providing SAs, CPR, material sheets, lien releases, and vouchers as necessary

LS Field Service Coordinator Resume Examples & Samples

Assist with the closure of service jobs as needed in order to invoice customers timely
Adhere to compliance requirements at all times
Highly effective Time Management and Personal Organization
Familiarity with standard IT Tools (Windows, MS Office)
Excellent communication skills to include demonstrated professional, conflict management, and persuasion skills
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks
A “Results Oriented” mindset coupled with a strong sense of accountability
Ability to work a set 9 hour shift anytime between 7am – 8pm

Ltss Service Coordinator Non-clinician Resume Examples & Samples

Intake Coordinators will perform telephonic or face-to-face non-clinical assessments for the identification and evaluation of Individuals with Developmental Disabilities who are eligible to enroll in the Employment and Community First Choices Program (ECF) as directed by the responsible RN
Support Coordinatorswill be responsible for the coordination and management of member's non-clinical long term service and support needs with focus on obtaining competitive employment and independent living
Provides all information collected on members with I/DD to the responsible RN, who verifies and interprets the information, conducts additional assessments, as necessary, and develops, monitors, evaluates, and revises the member's care plan to meet the member's needs
Participates in coordinating care for members with chronic illnesses, co-morbidities, and/or disabilities as directed by responsible RN, and in conjunction with the RN, member and the health care team, to ensure cost effective and efficient utilization of health benefits
Assists the member in establishing short and long term goals through development of the person centered support plan and empowers members supported to fully engage in the planning process

CCC Field Service Engineer Coordinator Resume Examples & Samples

Diagnose healthcare equipment to the quality standards set by Philips Healthcare (PH) remotely by interviewing customers or colleagues by telephone or by remotely logging in to the system
Advice the Customer Care Center Coordinators or Field Services Engineers about required spare parts and resources
Support Field Services Engineers in the field with technical knowledge
Escalate technical issues to Business Unit support after consultation of the Technical Support Specialist
Monitor critical functions of the equipment’s in the IB and environmental conditions including RSN and True reachability
Lead the planning and implementation of FSN’s and FCO’s accelerating remote implementation where applicable
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Use company property with care to ensure optimal results with minimal operational costs
Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer and behavior are accordance with PH policy and targets
Conform to PH safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve the Operations Manager and / or the responsible person to handle properly confidential issues according Philips standards and to act according General Business Principals
Follow the company quality regulations (ISO 9001; PQA; TQM) and internal directives and procedures
Degree level in Biomedical Engineering
Fluent in English, verbal and written in addition to local language (compulsory as the role will be supporting other African Markets)

Service Coordinator BH / Sw-maui Resume Examples & Samples

Interacts with member, family, physician(s), and other providers utilizing clinical knowledge and expertise to determine medical history and current
Minimum 2 years of relevant health care experience with client care coordination responsibilities (preferably in long-term care). 3-5 years desired
Experience in working with special populations, such as HIV/AIDS, developmental disabilities, medically fragile children, geriatrics, persons with
Knowledge of data entry, documentation and report generation in any clinical system a plus

Scada Service Coordinator Resume Examples & Samples

Meets all CSA WHS & environmental compliance, provide leadership at all times to deliver SCADA services with zero harm impact to people, plant or the environment
Maintains effective and validated SCADA systems including; software, documentation, drawings, site specific risk register as well as a list of critical spares
Conduct issues raised meetings to identify continuous improvement opportunities and to ensure exceptions are escalated and resolved appropriately in a timely fashion
Generate estimates and ensure that works are completed on-time with all deliverables achieved
Coordinate the delivery of a range of activities relating to maintenance, minor projects & enhancements to include; scheduling, approvals, project reporting and lessons learnt
Ensures all work complies to the SCADA standards and CSA Quality Management Systems
Report on site KRA data to PMO; advising stakeholders on risks and protecting the interests of program
Tertiary engineering or equivalent qualification preferred
Successful track record at a senior level in a SCADA/PLC engineering capacity in an industrial automation environment
Solid awareness and understanding of; process automation & control fundamentals, SCADA controllers, networking, communications hardware and safety systems
Time spent within a customer environment across multiple sites with a services delivery mindset
Understanding of support & maintenance contracts, coordination of work orders, estimates & scheduling
Ability to influence across organizations under an alliance or similar collaborative model
Sound communication and interpersonal skills, customer relationships management, promote resolution and solutions focus in the face of complaints or problems
Excellent written English, reporting and oral communication

SW Field Service Coordinator Resume Examples & Samples

Current, unrestricted RN or SW license in the State of Hawaii
Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
Experience working with the Pediatric population
Experience in utilization review, concurrent review and/or risk management

Service Coordinator SMN Resume Examples & Samples

Establish and maintain a trusted relationship that works to ensure the customer’s overall satisfaction with our products and services
Identify potential implementation challenges and communicate findings with Distribution and Success Delivery
Communicate with customers on issues and questions related to the use of Concur’s products and services. Review, edit and finalize the communication of solutions to issues and questions
Act as escalation point and conduit to engage appropriate members within internal teams to assign tasks and discuss possible resolutions to more technical challenges
Act with the customer in mind and demonstrate the ability to express empathy toward a customer that has raised issues or concerns
Manage multiple considerations, inquiries and concerns for clients concurrently, completing assigned tasks on schedule and within the designated timeframe
Be aware of, and comply with, all corporate policies
Four-year degree or equivalent experience
Ability to pass a background check
Experience with software as a service preferred
Experience developing manual procedures, and supporting curriculum development and training efforts
Process Review and Development
Demonstrated ability to prioritize and manage workflow to meet deadlines
Learning Services (Knowledge Transfer) planning

Service Coordinator Internship Resume Examples & Samples

Prepare client presentation materials: binders, PDF e-binders, brochures, etc
Maintain inventory of presentation materials
Provide general administrative support in the department
Lead binder recycling initiatives
Effective interpersonal, written and verbal communication skills
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe (PDF)
Ability to organize and manage competing priorities
Ability to provide information in a clear, concise manner
Detailed oriented, proactive work style
Ability to work full-time for a minimum of 10-12 weeks (June-August)

Business Service Coordinator Resume Examples & Samples

Provide field project administrative support by coordinating various payrolls, complex project cost management/tracking via activity detail, and generating/coordinating project/ contract billing
Administer union labor payroll in addition to various Siemens organization's payroll submissions. Interact frequently with various levels of Siemens management, support groups, and internal customers while also interacting and external customer requirements as required
Participate in post project reviews, audits, and special projects as requested
Gather cost and develop invoicing to send to the customer
Operate offsite cost collection system for small jobs
Assist in opening service orders in SAP
Assist in creating purchase requisitions and receipt items in SAP
Review and approve vendor invoices
Confirm/modify billing roles for labor in Siemens time collection system
Reconcile costs (labor, tools, purchases) between job site cost collection system and SAP
Confirm cost items in SAP and prepare billing in SAP
Work with District Manager & assistant to interpret contracts, confirm billing rates (labor and tools) and apply discounts per contract in SAP
Compile backup for T&M billing & mail to customer when approved
Run miscellaneous SAP reports for District Manager
Provide office phone coverage
Maintain office records
Maintain & archive jobsite records

Service Coordinator Manager Resume Examples & Samples

Establish and maintain working relationships with cross-functional teams
Ensure processes between cross-functional teams are established and followed
Identify and implement improvements to existing and proposed partner processes
Serve as a backup for the Service Coordinator team leaders
Receive and manage escalations on behalf of Service Coordinator team leaders
Direct hiring, onboarding, assignment, and team member development activities
Attend cross-functional meetings on behalf of the team
Create and manage team goals
Manage the process for team metric tracking, inclusive of gathering and publishing data
Meet established SLAs for all tasks
Support development of and administer HR and team specific policies
Ensure that the quality of team servicing and operations is at a high level
Conduct regular 1 on 1 meetings with each direct report – at least monthly
3+ years operational or servicing experience in the consumer-driven health care industry
1+ years prior leadership experience
Self-starter and self-motivator

Lifespa Service Coordinator Resume Examples & Samples

Positive role model to all team members to make a happy work environment
Serves as primary support for the LifeSpa Manager, technicians and guests
Ensures that every guest has a friendly, inviting and memorable experience
Educates guests on LifeSpa products, services, treatments and homecare regimens
Partners with the technicians to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promotes the recommended products for their homecare
Intermediate computer skills and proficiency with Microsoft Office Suite
1-2 years of customer service/receptionist experience in the salon and spa or retail industry preferred

Installation / Service Coordinator Resume Examples & Samples

Fully utilising the Installation, Planning & Tracking system for planning and tracking purposes
Maximise engineer productivity through optimising the utilisation of available resource
Utilise in-house & sub contractor resource where available, fully for both planning and with a view to minimising downtime/lead times
Ensure the material ordering in a timely manner for customer visits
Support in-field activities which the Planner can impact
Early warning of likely service level deterioration and escalate as appropriate
Timely call to customer to advise of any engineer unavailability with a view to rescheduling
Utilise and monitor available systems to track job status and stock
To liaise with appropriate managers on any planning and risk situations which impact the engineers
Proven experience of managing customers effectively
PC literacy, including knowledge of Microsoft office

Area Service Coordinator Resume Examples & Samples

A self-starter with an outgoing personality. Able to develop and maintain relationships
Excellent planning, organizational and facilitation skills
Ability to multitask, set priorities and work with minimal supervision in a rapidly changing environment while maintaining strong attention to detail
Proficiency in a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook
High level of interpersonal skills to include the ability to communicate at various levels within the organization
Strong negotiating skills in order to move quickly on jobs if necessary with the ability to meet targeted deadlines and margins
Commitment to providing exceptional customer service to managers and employees
Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
Read and summarize scopes of work and create documents for use externally
Minimum of 2 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace
Minimum education of a two or four year degree in a business related field or equivalent experience required

HRC Service Coordinator Resume Examples & Samples

3-5 Years
Knowledge in policies, procedures and operations, complex computer and database management skills, and interacting system-wide with physicians, patients and the public
Superior telephone, communication, and interpersonal skills
Computer literate with in-depth knowledge, experience and computer skills with knowledge of operations of word processing, data base, graphics and spreadsheet
Ability to work independently, exercise judgment and follow instructions
Able to maintain a high level of professional conduct
Ability to show understanding, patience and tact when dealing with physicians, staff and public

Mid-atlantic In-market Service Coordinator Resume Examples & Samples

Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service
Service customers across all medical platforms and products (as well as pharmacy, dental, and behavioral health as needed)
Engage and provide employee communication/health/wellness strategies to customers regarding their purchased product and services
Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings
Interact with internal/external customers and business partners (to best service client, partner on health and wellness activities) with a strong customer service focus
Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates Cigna's capabilities and tools in the marketplace
Educate and engage customers, by explaining the benefits of the programs that the account offers
Respond to customer inquiries including service issues/questions, eligibility/claims issues, billing questions and installation matters, customer/provider outreach calls, create out-of-pocket ledgers, etc
Achieve the team business plan objectives, both in support of the implementation of new plans and in identifying and responding to customer inquiries regarding plan benefits
Review claim reports and analyze data and trends.Provide sales team with monthly proclaim CMS ticket closure information. Compile monthly service reporting based on client needs/requests
Navigate multiple Cigna systems including client self-service portals, claim systems, and tracking systems
Process customer requests including ID card requests, certificate of credible coverage, pharmacy overrides, student status requests
Drive customer engagement in Health Advocacy programs
Participate in Broker/Community activities to promote Cigna
Proficient knowledge (min 3-5 years) in health care / managed care business and knowledge of administrative or service operations
Bachelor’s Degree preferred or equivalent previously related work experience; minimum of 2 years’ experience in customer service or claims related area preferred
Preferred minimum two years’ experience with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)
Ability to be successful in a fast paced and high volume production environment
Preferred knowledge of benefits, products, and services
Must obtain Life and Health license within 6 months of employment
Strong customer focus; ability to quickly understand the customer’s needs and expectations
Possess strong analytical ability, and attention to detail
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization

IT Service Coordinator Resume Examples & Samples

Assist in managing and coordinating all production related activities
Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
Be willing to work on a 24x7 on call basis as needed
Function as a sub team lead for a large onshore and offshore team
Ensure timely resolution of all production issues meeting or exceeding SLAs
Ensure that the work delivered by the team is of high quality
Assist Service Manager in providing management status reports on daily, weekly and monthly basis
Assist Service Manager in scheduling Operational Maintenance and work order tasks including management of customer - driven priorities
Ensure that all documentation has been updated and that work product meets regulatory compliance requirements
Conduct or facilitate root cause analysis on all in - scope incidents and recommend a corrective action plan
Solve unique and complex problems with broad impact on the business
3+ years of experience working on 24x7 support function
3+ years of experience in developing or supporting IT applications in a commercial environment
1+ year of experience working as a team lead or a sub-team lead in an IT support function
Knowledge of Agile Methodologies
Undergraduate degree in applicable area of expertise or equivalent experience
3+ years of experience as a team lead of software engineers or IT support personnel
Previous IT experience as a software developer, tester or systems analyst
Previous healthcare industry experience

Provider Service Coordinator Resume Examples & Samples

Require little assistance with standard and non-standard requests
2+ years of managed care or medical insurance experience
1+ years of experience in a claims or customer service or provider support role
Ability to work independently and remain on task
Good organization and planning skills
Basic level of research and analytical skills
At least a basic level of proficiency with MS programs including Excel and Word

Service Request Coordinator Resume Examples & Samples

Ensures that our clients receive a solution to their IT needs. This is achieved through the analysis of the tasks that have been rejected by the Support Groups due to lack of information or formats incorrectly utilized
Monitors the GSD queue on a daily basis
Provides feedback and assistance to the GSD agents when needed
Views and analyzes ad-hoc tasks reports (including volume of tasks that were not completed), identifies opportunity areas to be escalated to improve GSD performance or processes on the client side
Serves as an adviser to J&J users/ IT personnel and GSD when they contact us for help with complex requests and need guidance to which format from the IT catalog should be used
Escalate any potential customer experience impacting issues to prevent jeopardizing service level expectations
Recommends process improvements
Undertake any alternate support tasks as required to process data or provide information required to ensure the smooth and efficient running of the operation
Ensure to stay updated with the general job requirements by completing training modules assigned

Coordinator, Internal Service Resume Examples & Samples

Administrator for Antura
Administrate time reporting in Antura
Administrative support to Project managers, Section managers and R&D management team
Administrate departmental projects and run your own projects within departments, often at the same time
Administrate the Intranet & SharePoint: publishing Divisional News, updating sites for the departments
Actively participate in budget processes
Responsible for dealing with external partners
Arrange internal and external conferences and major events
Streamline administrative procedures for Internal Service
Travel reservations and administration of profiles
Very good knowledge in English and Swedish, both written and spoken is a demand
Very good IT-knowledge and Microsoft Office
Knowledge in Antura
Knowledge in SharePoint
Experience from similar duties
Driving license (B)

Service Coordinator Stoke Resume Examples & Samples

First point of contact for incoming telephone calls and service requests received by telephone, fax and e-mail
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs)
Understand, identify and apply the SLA for each service request and set expectation with customer
Meet SLA targets and respond to customer demands
Plan daily work load for engineers using available systems
Organise planned maintenance for engineers, sub-contractors and site managers
Raise purchase requisition and/or purchase orders to the value not exceeding agreed limits
Collate accurate and punctual regular reports as required
To comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment
5 GCSEs at grade C or above
Equivalent, relevant experience in similar role

Member Service Coordinator Resume Examples & Samples

Reviews and processes all aspects of the contractor application, which include: application packets, status updates, references, ratings, agreements and site visit narratives
Serves as point of contact/resource and liaison for contractors and District Managers
Creates and forwards correspondence requesting deliverable updates
Interacts with field staff regarding contractor noncompliance issues
Upholds and projects the public image of the Company
Participates in special projects or performs duties in other areas as requested

Senior Member Service Coordinator Resume Examples & Samples

Obtains deliverables from contractors on a regular basis, consistent with client standards, including but not limited to: running credit reports, receiving copies of licenses, various certifications, insurance certificates, financials, applications and application fees
Audits and tracks contractor files to ensure compliance with credentialing requirements
Processes new contractor selections and tracks receiving deliverables
Updates and maintains contractor files with current deliverables and credentialing items
Updates web-based and other computer programs with contractor information
Upholds the Crawford Code of Business Conduct and Ethics at all times

Service Coordinator Team Leader Resume Examples & Samples

Support team members in documenting partner processes and activities
Hold regular team meetings to provide training and important information to the team
Conduct regular 1 on 1 meetings with each team member – at least monthly
Ensure team members meet established SLAs for all tasks and queues
Identify and implement potential improvements in managed processes to enhance the partner experience
Serve as a backup for the Service Coordinators
Receive and manage escalations on behalf of Service Coordinators
Execute hiring, onboarding, assignment, and team member development activities
Use established templates to document and manage all job related processes
Perform Service Coordinator tasks when necessary
Establish and perform regular QA activities on team member work
Organize team member workload to ensure capacity is effectively managed
Manage access requests, time off policies, team member goals, and other HR responsibilities
Promote a positive and professional work environment
Ability to communicate effectively
Ability to handle and work with ambiguous instructions
Ability to effectively manage and mentor direct reports

IT Service Request Coordinator Resume Examples & Samples

Provide support and guidanceto end users on IT Service Requests (call and chat handling)
Handle and coordinateIT Service Requests from end users and be responsible for the end-to-end ownershipof those requests
Ensure that service requests are handled in accordance with company standards and processes
Seek for continuous service improvementwithin our IT Service Request Fulfillment Process

ALC Service Coordinator Resume Examples & Samples

Own the local monthly branch service agreement renewal process
Prepare all contract renewal proposals and other documents for customers
Follow-up with contract customers and make required revisions
Reconcile Service Contracts by managing cost transfers
Prepare and submit all Service Agreement booking packages for renewals, and time & material work
Prepare time & material billings
Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty and parts
Ensure all Preventative Maintenance visits are scheduled, and performed for each Service Agreement
Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory, and address any open items. Follow up immediately on open items and report dissatisfactions
Maintain Preventative Maintenance schedules in accounting system for all visits
Monitor service receivables and suspend service when necessary
Log and track all service work orders (billable and non-billable) and reconcile all open tickets in a timely manner
5 years of experience within Building Construction/HVAC Industry
Undergraduate degree in business, finance or equivalent strongly preferred
Accounting, purchasing, receivables, and AIA billing experience preferred
MS Dynamics/ERP experience a plus
Proficient in Microsoft Office software, including Word, Excel, Outlook, PowerPoint, and Access
Ability to work without close supervision
Able to manage multiple competing priorities successfully

E-business Service Coordinator Resume Examples & Samples

Provide phone support for customers calling E-Business hotline anytime between 7am-6pm Monday through Friday
Provide technical assistance in marketing, training, and implementation of E-Business solutions to internal and external customers
Perform analysis of customers' business processes and recommend E-Business solutions to manual processes including, but not limited to shipment instructions, shipment tracking, car orders, plant switch requests, invoice payments, etc (research)
Leverage existing E-Business products to identify new customer requirements and create innovative mechanisms to convert customers to automated processes including Business to Business (B2B) and Business to Customer (B2C) applications
Develop and present e-commerce product demonstrations to both internal and external customers including customer site visits, webinars, industry forums, and workshops
Miscellaneous activities and responsibilities as assigned by manager
Bachelor's degree from an accredited institution required
2+ months of experience in E-Business/E-Commerce, Customer Service, Sales, Transportation/Logistics, or Service Desk/Helpdesk Support
Bachelor's degree from an accredited institution in Business Administration, Sales, Marketing, Information Technology/Systems, Transportation, Logistics, or Communications
1 or more years of experience in ShipCSX or Electronic Data Interchange (EDI) in the rail, intermodal, or transportation industry
Microsoft Office skills
Ability to work in a fast-paced ever changing environment with little supervision
Ability to coordinate multiple work assignments and activities
Ability to analyze and resolve problems and proactively develop solutions across department lines
Ability to demonstrate a positive attitude, self motivation, and strong contributions in a team environment

Senior Field Service Coordinator Resume Examples & Samples

Proficient in English to communicate with client representatives and internally to discuss on operational issues and provide necessary solutions. Provides technical guidance and work direction to field staff
Supervise the drilling fluids services on the drilling location, coordinating material, people and the necessary equipment movement to execute services with a highest quality of service
Work within Company safety and operational policies
Coordinate with the client field and base representative to follow up on day to day operation and forecast plan
Financial understanding to prepare and implement revenue plans for specific projects
Understanding of contracts harvesting to execute the project
12+ years of experience in Oil Field with minimum 8 years of Drilling Fluids experience and minimum 5 years as supervisor or operations coordinator both onshore and offshore rigs

Service, Launch & Container Coordinator Resume Examples & Samples

High school/GED or equivalent with previous experience in a manufacturing environment
Computer functional for OEM Specific Container System; Microsoft Office and Epicor ERP is an asset
Current valid counter balance forklift / OH Crane license / Raymond Reach forklift
Working knowledge of the English language, both written and oral
APICS Training is an Asset
Experience with Service parts and Returnable Containers an asset
Experience with forklifts, high reach truck, band cutters, compacters, tape measures and banding machines
Understands and shows commitment to the values of the Employee Charter
Demonstrates clean and respectful communication skills in all situations
Identifies and adjusts priorities, is proficient in coordinating workload, ensures that work flow is conducted efficiently
Understands the key processes and systems within the organization related to their work flow while consistently seeking ways to improve outcomes and enhance results
Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions
Demonstrates ability to be persistent in following up on open items
Organization skills are a key to success in this position

Offshore Service Coordinator Resume Examples & Samples

Raising, scheduling and allocation of both planned and unplanned maintenance activities in conjunction with Siemens field staff and customer personnel via Spiridion SAP system
Maintain efficient timescales for planned maintenance activities create daily weekly plans for site team as required. Report on service and warranty work progress vs. plan
Control and technical verification within Spiridion SAP system; collation of time data and parts consumption to allow billing and parts replenishment to be initiated
Vessel co-ordination/weather monitoring. Planning for work load including port operation and relevant service documentation
Co-ordinate the preparation/provision of HSE related documentation and ensure all work is carried out in line with UK legislation
Co-ordinate record keeping and documentation archiving to support full service and maintenance history
Ensure accurate reporting into and utilisation of MORS database and other electronic workflow
Co-ordination and monitoring of parts consumption
Ensure compliance with customer and contractual obligations whilst executing the contract
What do I need to qualify for this job?
Product technical knowledge
Service scheduling
Competent in all microsoft office packages
Good knowledge on health and safety legislation
Competent to work under pressure and take responsibility for own work
Good communication skills and ability to work well with people

Central Service Coordinator Resume Examples & Samples

Manage call assignment, including rescheduling/re-dispatching/prioritization, to ensure the best response time and customer satisfaction; this includes adherence to any requirements for Service Level Agreements (SLA’s)
Monitoring of open call load for Field Service Engineer and assigned region
Maintain high level of efficiency and accuracy
Ability to prioritize workload with multiple and conflicting timelines
Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment laws
Maintain attendance in line with Company standards
Ensure service appointment is in agreement with the field service engineers posted calendar
The FSE must be consulted on any scheduling conflicts
The Regional Service Manager (RSM) must be consulted if agreements cannot be reached
Ensure that all information in call is accurate at point of dispatch
Must be in constant communication with FSE and customer either via email, phone, or fax
Finalize and complete all calls ensuring all necessary/required information is entered and accurate
If the customer is a billable customer, the Service Coordinator informs the customer of our rates and collects form of payment prior to dispatching the service event
The Service Coordinator will order and ship all recommended service spare parts as well as assist with incoming supply requests from FSE; this will include the creation of the “return” tags
The Service Coordinator will be responsible to ensure the FSE’s in their group have at least 40 hours of work scheduled weekly
The Service Coordinator will work with the regional RSM to ensure
SLA’s are met
Preventive Maintenances under Service Agreement do not go overdue
Installation SLA’s are met
Trade Shows and customer demonstrations are staffed
Training, Vacation and other PTO days are backed up and maintained in the master schedule

Service BDC Coordinator Resume Examples & Samples

Calculate the customer’s bill using the dealership’s computer system
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
All personal checks are to be guaranteed. Any checks failing to guarantee must be approved by management
Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment
Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift
Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
Give cash refunds accurately to customers for approved returned merchandise
Maintain service files timely
Perform receptionist duties as requested
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine)

Pension Service Coordinator Resume Examples & Samples

Excellent knowledge of Adobe and Microsoft Office – with emphasis on Excel, Word and PowerPoint
Excellent command of the English and French language, written and spoken
Knowledge of GRS products and services, an asset

Benefit Service Coordinator Resume Examples & Samples

Accountable for all assigned client deliverables and procedures related to benefit plan design changes for renewal configurations, open enrollments and ongoing administration
Support client delivery teams in assigned client deliverables and best practices
Responsible for quality assurance tasks for various client deliverables and procedures such as, but not limited to, carrier files, payroll files, billing reports, census files, worksheets, and confirmation statements
Liaise with a variety of internal and external contacts, including Client Teams, Service Delivery Group, Call Center, and MMA brokers
Perform other duties or special projects as assigned
Bachelors degree or equivalent work experience is preferred
Minimum of 1 year experience in a benefits administration capacity is required
Proven experience in an external client-facing role

Entry Into Service Coordinator Resume Examples & Samples

Be required to monitor and communicate Entry Into Service delivery skylines to management and Business Aircraft stakeholders
Collaborate with the Customer Response Team, Customer Care and Customer Account Management organizations to ensure customer operational needs/challenges are well understood and act accordingly to fulfill their requirements
Interface with the cross-functional departments to establish the budgets and strategic plan for implementing Entry Into Service project initiatives
Manage project activities in terms of deliverables, cost and billing reconciliation
Initiate and maintain performance matrix (governance) pertaining to the departmental objectives/results
Monitor the budgetary aspects of all Entry Into Service activities and report accordingly
You have an Aeronautical degree (Business administration, Project Management or Commerce degree) or the equivalent, with a minimum of three (3) years of experience in the aerospace industry, preferably in a customer service environment
You have excellent communication and organizational skills
You are customer oriented, have strong leadership skills and excellent facilitation and influence skills
You have the ability to get things done in a collaborative environment
You have a good understanding of green aircraft and interior completion systems/installation on all business aircraft
You are capable of working in a fast-paced environment
Some travel may be required

Children s / Transitional Service Coordinator Resume Examples & Samples

Aptitude to transcribe, read, and comprehend, the English Language; communicating effectively through verbal and written means
Demonstrated ability to develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with children and transitional adults with intellectual and developmental disabilities
Experience in working with families
Experience in working with school systems
Capacity to mediate conflict and facilitate resolution to issues
Ability to manage time effectively, prioritizing and responding to multiple demands
Good computer skills and familiarity with MT Reporting System (Meditech) and Home and Community Services Information System (HCSIS)
Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: The year of professional work experience must have included the clinical care and treatment of psychiatric or emotionally disturbed individuals

Project Service Coordinator Resume Examples & Samples

Candidate will be responsible for receiving purchase orders from marketers to process
Laying out projects and managing timelines and critical paths
Receiving, Processing, and Entering PO’s into reports and following through delivery to client
Work with staff and contract manufacturer to ensure timelines are understood
Understand all the pieces to make sure product is delivered on time
Working with materials, formulas, production details, supporting documents to review from a quality perspective (Certificates of analysis, materials, shipping documents, product samples, retains)
Obtain sample receipts from production, work with sample department to process samples
Open order status reports
Creating and Tracking timelines
Preparing packages and receiving packages related to project

Service Appointment Coordinator Resume Examples & Samples

Ask the customer qualifying questions to uncover needs and directs calls appropriately
Ensures that service consultants receive messages promptly
Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
Provide reporting to dealership management
Collect retail charges from the customer in cash, check or authorized charge account
Provide customers with the proper change and/or receipt
Properly process and document charge purchases according to the policies established by the Controller
Close all internal repair orders promptly and route to Billing Clerk for processing
File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
Service Advisor
Sales Associate
Service Manager

Personal Service Coordinator Resume Examples & Samples

Responsible for service coordination by assisting clients in implementing their plan of care by facilitating access to and providing community resource linkage and managing the process to include monitoring effectiveness of support services including both client and provider participation
Provides professional support to clients by maintaining regular contact (i.e. client home visits) to provide personal support, consultation, confrontation and intervention, as necessary, including guidance and instruction
Develop and maintain professional working relationships with agencies and service providers

Field Service Coordinator, Expert Resume Examples & Samples

Requires a minimum of 8-10 years of relevantexperience in the physical security or security technology
Requires being in the office Monday-Friday during normal work hours, but may include special after hours/weekend/holiday assignments
Must be able to qualifyfor NERC/CIP clearance
CISSP and/or CISM/CISA or other relevant certification, or ability to obtain via self-study within one year of date of hire
Technology Project Management, Lean Six SigmaProcess Improvement
Experience in ticketing system
Experience standing up an enterprise wide service platform or technology platform
Oversee operation of the corporate security equipment and repair program
Create at ticketing system including the process to monitor an address corporate security repairs
Coordinate with vendors and field teams to ensure repair and equipment replacement is done in accordance to standards
Interface with the asset inventorymanagement program to ensure accurate record keeping of corporate security technology
Generate reporting relating to equipment repair status (Time to close, open tickets, etc)
Budgeting and management of warranty, and break fix funds includingprioritization of efforts
Serve as Corporate Security’s representative to LOB (Line of Business) field operations management team
Facilitate training and guidance to CSD personnel in order to gain efficiencies and raise performance and productivitylevels related to the equipment and inventory process
Handle all security-related calls from the field to FSC, for assistance/resolution
Work with each of the site LOB contacts on security repairs issues/concerns
Implement processes andprocedures to ensure network operational compliance
Work with personnel to coordinate activities and interface with the Lines of Business on NERC/CIP and other government initiated requirements

S&MO Service Coordinator Resume Examples & Samples

Become the “face of the franchise” and are the initial point of contact for production operations
Establish relationships with an offshore support team, their business partners, and the development team
Manage production incidents, problems, and changes, and manage the status and trends for this
5+ years of experience with COBOL, DB2, TSO, ISPF, CICS
5+ years of experience with Mainframe functionality and understanding
Ability to track and manage multiple “moving parts”, and report on their statuses
Drive warroom incidents to restoration
Initiate root cause analysis, and drive both long-term fixes and proactive measures
Work will with an offshore support team

Warranty Service Coordinator Resume Examples & Samples

The Used Vehicle Warranty Service Coordinator will be the frontline RRRP, 30 day and pre-delivery contact to the customer and the repairing vendor
The Used Vehicle Warranty Service Coordinator must strictly follow the RRRP, 30 day warranty and or pre-delivery guidelines and processes from report of failure to resolution of the customer complaint/concern
When a complaint merits initiation of a claim the Used Vehicle Warranty Service Coordinator will select a service provider, direct the diagnosis of the failure, verify the severity of the claim, set repair parameters for each claim, ensure the customer deductible is accounted for, and process payment to the servicing vendor through Ryder's A/P process
The Used Vehicle Warranty Service Coordinator will qualify the validity of the RRRP, 30 day and or pre-delivery claim at each stage of the claim process and limit authorized repairs to those goods and services required to meet Ryder's warranty or pre-delivery commitment while: Being aware of the contractual stop loss associated with signed agreements with the customer
Implementing litigation avoidance techniques

Outpatient Service Coordinator Resume Examples & Samples

Communication: Answers multi-line telephone system and replies to email according to Hospital, SCPA, and Department guidelines and does so in a polite and respectful manner. Answers, retrieves, returns & transfers calls in a timely and effective manner, and maintains telephone log per guidelines. All forms of communication (both verbal and written) with visitors, hospital and department staff are conducted in a respectful and professional manner
Provides a full range of front desk operations and services in a high volume medical practice in the Section of Neurology
Receives, greets, directs and/or escorts patients, family members/visitors, physicians and hospital personnel as appropriate, in a friendly, courteous, and respectful manner at all times. Expected to communicate in a discrete/confidential manner in the open office and waiting room area while promoting a positive work environment
Presents a positive image, as a representative of SCPA Neurology and of St. Christopher’s Hospital for Children, to patients, families, department staff, referring clinicians, and the community through professional face-to-face and telephone contact
Is responsible for reminding families to bring necessary referral and/or authorizations when making an appointment and obtaining all necessary referrals and/or authorizations on the date of the visit. If a family arrives on the date of service without the appropriate referral and/or authorization, is responsible for working with the family and PCP office, as necessary to obtain it and follows up when needed
Politely and consistently requests and collects co-payments and payments for the visit during the day of service
Prepares assigned daily NextGen reports including but not limited to Batch Listing, POS Collection/Payments, Kept Appointments Listing as assigned by the Practice Administrator. Additionally, completes the daily reconciliation document using current Excel spreadsheet, completes daily deposit slips, verifies cash and checks are accurate and completes other reports, as assigned
Maintains neat, accurate, and timely clinic statistics by recording number of kept appointments by location, the amount of co-payments collected by location, and other data as assigned by the Practice Administrator
Tasking and RealMed Rejections are researched/corrected, and are completed per the assigned deadlines
Understands the importance of HIPPA and patient confidentiality, maintains the confidentiality of all medical records and work place information according to HIPPA standards and hospital/practice plan policies and guidelines
Performs other duties, as assigned by Department Administrator

IT Service Coordinator Resume Examples & Samples

Degree Educated, with 1-3 years post graduate work experience in an IT Services environment and /or business facing IT role
Knowledge and 1-3 years experience in Database Management (Oracle/ SQL)
Masters degree in Business is an added advantage
Experience in large complex global organisation using in-sourced and out-sourced IT services
General awareness of best practice IT Service Management (ITIL) in selected processes

Coordinator Service Representative Resume Examples & Samples

Coordinate agency, IT and other internal and external stakeholders in the design and development of new app functionalities that meet the goals of the patient engagement program
Recommends products enhancements based on customer needs or competitive analysis. Responsible for maintaining enhancement lists and working with appropriate groups to move these enhancements forward
Responsible for all analysis , testing and new releases from a user perspective
Collaborate with various teams (e.g. Marketing, Operations, etc.) to build an effective strategy to promote and deliver the apps to our various publics
Provide implementation services to all new stores
Manage implementations and ongoing service effectively
Provide customer service to all client stores
Organize and provide training to stores and their staff as well as Operations Managers

Service Excellence Coordinator Resume Examples & Samples

Bachelor’s Degree in Healthcare or related field, required
Minimum of three (3) years related work experience including customer service, education, and/or patient care
Knowledge and application of adult learning theory
Excellent interpersonal and communication skills. Bi-lingual, preferred

Provider Service Coordinator Resume Examples & Samples

) Manage any/all changes made for all provider schedules and services. Proactively identify operational opportunities and problems related to the daily management of provider and resident scheduling
Assume primary responsibility maintaining effective communication with all providers (physicians and residents) regarding scheduling needs
Pro-actively collaborate with providers to create new and maintain current schedules on an ongoing basis
Work independently to process all correspondence with providers and/or administrative support
Work independently to recognize any conflicts within schedule and work with providers appropriately to problem solve
Work with primary care and residency leadership and administrative staff to ensure seamless communication and accuracy of all provider schedules
Regularly ensure that all internal scheduling systems are linked and accurately updated
Collaborate with primary care and residency leadership to maintain accuracy of provider and service scheduling
Develop and maintain a supportive relationship with other departments in order to promote teamwork, emphasize quality and extraordinary service and promote learning
2) Manage all resident and preceptor scheduling systems (routinely monitor and accurately update as needed)
Complete and process any/all vacation requests for providers and update scheduling system(s) accordingly
Perform independent analysis of all scheduling systems (AMION, EPIC, Tangier, Web, and possible evaluation systems such as New Innovationsetc.), identify discrepancies and communicate with primary care and residency leadership as needed to resolve these issues
3) Provide Administrative Support services to Continuity Clinic Director and Director of Primary Care Resident Education
Perform routine clerical tasks: answer phones, open and distribute mail, prepare copies and faxes, etc., as needed
Maintain preceptor and resident scheduling for various continuity clinics, and coordinate with EPIC and provider scheduling systems
Schedule patient appointments as requested by provider(s)
Facilitate completion and submission of necessary documentation for CME eligible faculty development sessions
Organize primary care education sessions for pediatric residents, including requesting materials from session leaders, distributing materials to learners and teachers via email, and handling all necessary on-site preparation for each session (conference room reservation, computers/projector set-up, printed materials, etc.)
Create and maintain reports: track resident direct observations, other provider incentives related to resident education
Will provide training for new secretarial staff as requested
Minimum of 5 years of related healthcare access experience required
Customer service background in an academic medical setting preferred

Coordinator Service Resume Examples & Samples

Trade Asset tracking is accurate and up to date at all times
Field locations inventories of parts are replenished timely and accurately and maintained at optimal levels
Provides reports which are accurate and timely
Maintains a professional relationship with both the internal and external customer
Is able to resolve most coordinator issues, or can get the appropriate people involved to solve a problem
Timely reporting to work and putting in full day’s effort
Self-motivated and can work independently
Understanding of Inventory management and reconciliation
Positive attitude, ability to get along with others inside and outside the department
Timely response to questions and inquiries
Flexible and adaptive to changing situations and circumstances
Works well under pressure
A solid understanding of Microsoft Office, especially Word and Excel

Install / Service Coordinator Resume Examples & Samples

Coordinate schedules for installers technicians
Process job closeouts
Scan jobs to DM ( Compass) upon completion
Communicate with National Account Coordinators regarding site Readiness, scheduling etc
Contact Data team when confirmation number is required for non-monitored accounts

IT Service Request Coordinator Resume Examples & Samples

Sets up FTP/secure portal environments and data transfers between office locations
Obtains proper approvals for access from the data owners
Documents processes, procedures and routing guidelines
Minimum of 6 months of experience providing end-user support services
Experience using automated helpdesk ticketing systems
Strong documentation skills
Ability to work in a team oriented/collaborative environment
Very detail-oriented and the ability to follow process

Installation / Service Coordinator Resume Examples & Samples

Initiate necessary action when irregular signals are received or trouble develops to include dispatching guards, emergency services and notifying the director and deputy director of the Office of Security
Work with outside repair technicians, guards, etc. to ensure that signals are received and processed properly and that circuits and signaling devices are restored to normal operation
Provide monitoring and testing support during emergency operations exercises, and events
Notify appropriate customer personnel if alarm signal is received. Must be able to adhere to standard operating procedures and special instructions
Read, interpret and record signals received from customer's premises as needed
Initiate and track system service calls as needed
Schedule, track and oversee installation projects with installation manager, customers and technicians
Provide troubleshooting assistance to technicians and customers
Program / re-program access control and CCTV video systems as required
Respond quickly and precisely to incoming phone calls
Document all alarm activity and subscriber phone calls via PC
Prepare and submit activity and history reports to the customer as required / requested
Assist customers via telephone addressing technical alarm questions, or direct to the appropriate CIPS Program Lead
Contact customer via telephone or email to inquire about unusual events with the customer's monitoring systems and software (i.e., inactivity on access control or video monitor)
Research alarm events via video and access control /IDS systems
Update restricted data such as phone numbers, access cards, PIV etc
Attend ad hoc program meetings
A minimum of six months customer service and/or call center experience
Excellent communications skills, both written and verbal
Candidate must have knowledge of basic computer functions including Microsoft Windows
Advanced skills in the use of Microsoft Office suite programs including the ability to perform the following

Service FM Coordinator Resume Examples & Samples

Responsible for the co-ordination of all planned and reactive services within cluster
Detailed planning and co-ordination of work with Service Managers and supply chain
Support of incidental works and other new works programmes
Ensure that information held on information management system (IMS) is accurate and timely
Manage the Helpdesk reactive work and on-call service
Overseeing the delivery of services by directly employed staff and supply chain ensuring adequate resources are available to meet established, programmed and reactive services
Ensure that only those appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
Liaison with Client representatives and customers
Development of positive working relationships with outsourced service providers
Management of budget to ensure works are completed to time and cost
Collate performance data across all services which can be readily processed and analysed to realise real-time performance
Fraud awareness
Responsible for ensuring compliance with relevant legislation, Health & Safety, Quality Assurance & Environment
Co-ordinate and liaise, audit and manage the supply chain
Contribute to the review of supply chain partners to meet service needs

Ltss Field Service Coordinator Resume Examples & Samples

2 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience, which would provide an equivalent background
Current, unrestricted RN license in Texas required
Travel required within assigned territory
Computer literate: MS Word, Outlook, Excel (knowledge highly preferred)

Coordinator Service Resume Examples & Samples

Review daily timecards and input into Timetrac; submit to Group Leader or Service Manager for review and approval; forward to payroll highlighting overtime on billable and warranty jobs
Assign labor allocation between jobs; monitor dated orders and creating weekly tracking reports
Manage billing orders and tracking the cost comparison of margins (job cost vs. invoiced amount)
Manage back orders and review job costing; submit job costing for approval to close, monitor outstanding orders that require approvals, close service jobs
Review and allocate Work in Progress (WIP) monthly
Create journal entries to allocate costs to the appropriate accounts for cross border service jobs and Pcard purchases
Maintaining open purchase orders for existing jobs; track outstanding purchases not received on jobs, monitoring for cancellations, parts added by production planning, outside labors and OTB purchases done by purchasing
Ensure all sale files contain correct documentation such as, purchase orders, shipping documents, quotes, job costing, customer signed change orders and any additional documentation (SOX compliance documents including signed warranty approvals and customer acceptances) for service
Maintain complete service history files and creating customer service detail summaries
Confirm parts and labor rates, adjustments to approved warranty amounts once job is completed. Ensure all documentation is accurate for auditing (Billable - Warranty)
Coordinate all facets relating to field service work for domestic and international travel including: vaccinations, review SOS procedures, passport requirements, entry visas, invitation support documents, cash advances and any requested Pcard limit increases
Enter materials into Bills of Materials (BOMs) for service jobs; prepare weekly summary of open service orders
Reviewing daily field service reports – check and balance labor and parts costs for field service, ensure parts required are ordered and/or sent to technicians in the field
Monitor service vehicle usage reviewing service truck sheets, reviewing sign in/out sheets from security for service vehicles leaving the yard
Other duties as assigned and/or required relating and supporting the service department
Ability to perform work accurately and thoroughly
Ability to organize and direct a project to completion
The trait of being dependable and trustworthy
Ability to communicate in writing clearly and concisely
Ability to communicate effectively with others using the spoken word

Ltss Service Coordinator Resume Examples & Samples

Previous Case Management, Health Coaching or Discharge Planning experience preferred
RN required with CCM preferred
Requires ability to work within multiple computer applications

Program Coordinator, Service Operations Resume Examples & Samples

Administer onboarding and training for Service Operations project management software. Manage user license allocation as well as folder structure and user permissions
Help Transition custom workflows across departments into request forms, workflows, reporting, and dashboards in Service Operations project management software
Build standards for project and program documentation and maintain document repository
Administer training in process mapping and maintain repository of all Service processes and policies
Ensure implementation of policies and practices
Help build positive relations within the team and external parties

Home Service Coordinator Resume Examples & Samples

THD/Pro Referral associates will be a source of information and education for our professional trades community to include customer support toward ensuring matches between professional trades businesses and consumers are achieved
Ensure consumers using Pro Referral receives high quality price quotes for the services they need
Associates will make outbound calls to local professionals and businesses in the areas in which we operate, explaining our program and the benefits to them
In turn, associates will have a high rate of documented partnerships and professionals that will participant in our program
The end goal is for each professional is to increase their frequency of quoting jobs and landing work for their businesses
10% THD/Pro Referral associates will document customer interactions using web-based software tools and ensure end-to-end support, research and follow up are completed to ensure best effort in matches between professional trade businesses and consumers
Other activities as assigned by leadership
Proficiency in web based systems to gather and update information. Internet navigation, to include reseach and discovery of content

Installation / Service Coordinator Resume Examples & Samples

Point of contact for all National Account suppression services & inspections
Scheduling & dispatching suppression services & inspections
General phone duties
Ensuring that material orders are fulfilled as needed
Billing for all suppression services
Filing & other duties as assigned

Installation / Service Coordinator Resume Examples & Samples

Directs service technicians on proper customer billing action. Returns phone calls to customers for every service call placed and updates dispatch comments with schedule date
Reviews and analyzes the service estimate process to maximize billable service revenue. Develops written service estimates to customers for billable repairs
Monitors part orders for approved estimates and when parts requirements can be determined over the phone
Reconciles closed service call information on a daily basis for proper billing and oversee corrections. Reviews and modifies to meet service revenue goals and budget development. Trains service technicians on proper call closing procedures to include special handling requirements to customers
Evaluates volume of service technicians’ work to determine distribution of work. Provides telephone technical assistance to service personnel
Assists District Service Manager in other field functions, such as OBF orders, EE orders, inventory management, and offer workflow direction to service personnel
Performs other duties as assigned. Offers assistance where needed to maintain efficient work flow
One year of installation and/or field operations experience
Excellent analytical / problem solving skills
Excellent communication skills to both internal and external customers
Overall general company knowledge of products and services
Computer / MS Windows skills, to include software applications such as Word, Excel, Access, etc

Member Service Coordinator Resume Examples & Samples

Member Service Representative must be at ease with building relationships with strangers
Comfort with speaking with members from the public
Proficient computer skills and ability to learn new software easily
Exceptional customer service and oral communication skills
Proficient basic math or basic accounting skills
Work with all employees in a positive manner
Ensure outstanding customer service practices are a part of the membership department culture
Ensure the membership department standards are a part of the department culture
Ensure all billing tasks are resolved each month as required, including past due balances, credit card returns, processing of holds and terms
Ensure that member data is accurate and current
Assist with the hiring, training, and coaching membership staff
Ensure the Welcome Desk is properly staffed at all times
Ensure members needs come first and all situations are resolved for members and guests
Strong communication skills with the ability to handle complaining or demanding individuals without internalizing or personalizing such comments
Support and contribute to a safe, clean environment for staff and customers
Manage conflict, problems, and emergencies, taking appropriate actions without waiting for directions
Uphold YMCA policies and procedures in a respectful, positive manner
Build personal and meaningful relations with YMCA staff, members, participants, volunteers, guests, donors, and area schools, churches, and other community organizations
Schedule will include some evenings and an occasional weekend for events
Work daily to enhance the YMCA image both within and outside the walls of the YMCA

Installation / Service Coordinator Resume Examples & Samples

5 years administrative experience
Experience in Fire and Security or other major industries a plus
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment

Ltss Service Coordinator Resume Examples & Samples

Requires an RN license; 3-4 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience, which would provide an equivalent background
Current, unrestricted RN license in the state of New York required
Previous LTSS experience strongly preferred
Experience with computers and Microsoft Office Suite is strongly preferred

Warranty Service Coordinator Resume Examples & Samples

Communicate with Sales Representatives and Contractors through email and phone for warranty issuance and revisions
Process leak calls and issuing purchase orders
Review and process payment to contractors and billings to owners
Create, process and distribute custom or manually processed and maintained warranty out put documents
Generate warranty credits and re-bills as required for special pricing arrangements
Mail hard copies of warranty documents as required
Process licensing application documents
Route price deviations through approval process
4 year degree and 2 year of related experience

100

Service Coordinator Manager Resume Examples & Samples

Manage clinical operations across the continuum of care to include assessing, planning, implementing, coordinating, monitoring and evaluating health care delivery
Set team direction, resolve problems and provide guidance to members of the team to ensure they meet the established performance metrics and goals
Take a lead role in developing and participating in new program initiatives and innovations
Provide monitoring and oversight of care management and coordination of care for our members
Adapt departmental plans and priorities to address business and operational challenges
Serve as a coach, mentor and advocate for staff in their development and training
Adhere to ethical, legal / regulatory and accreditation standards to meet business goals and objectives
Create an environment that supports change and models accountability for staff
Track and report performance metrics and identify opportunities for continuous improvement
Conduct team meetings, field - based shadowing of team members, caseload auditing, and implement performance improvement plans
Understand and use data to manage the team as well as individual performance
Current, unrestricted RN license in the state of HI OR licensed social worker or behavioral health clinician (bachelors or higher level degree)
2+ years case management / care coordination experience within a medical or behavioral healthcare setting
Previous leadership experience with direct reports, with the ability to partner with staff to build high - performing teams
Excellent organization, communication, team building, and time management skills
Ability to proactively partner with care team, including primary care, behavioral health, state partners, and other key stakeholders
Strong problem solving and decision making abilities
Proficiency in MS Word and MS Excel, to include the ability to create documents and spreadsheets
Working knowledge of Medicaid managed care programs and regulations
Working knowledge of medical and / or behavioral health terminology
Experience in case management to include assessment, planning, and service coordination
Undergraduate or higher level degree

101

Ltss Service Coordinator Resume Examples & Samples

Current, unrestricted RN license in the Commonwealth of Virginia is required
Knowledge of Medicare, Medicaid and Long-Term Services and Supports strongly preferred
Must reside in Roanoke, Virginia area

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