Computer Support Specialist Resume Sample

Computer Support Specialist Resume Sample

Computer Support Specialist Resume Sample

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KJ
K Jaskolski
Katelyn
Jaskolski
896 Cartwright Keys
Phoenix
Arizona
United States
896 Cartwright Keys
Phoenix
Arizona
United States
Experience Experience
01/2013 – present
Philadelphia
Computer Support Specialist
Computer Support Specialist
01/2013 – present
Philadelphia
Computer Support Specialist
01/2013 – present
  • Communicated with all team members on issues of mutual concern through meetings, written communication, and tracking systems
  • Coordinated the installation of new computer hardware, software, and networking equipment
  • Created and implemented changes to the test plans to ensure that all software functions are thoroughly tested
  • Initiated, resolved, and documented Call Center support calls
  • Installed and maintained all workstations and file servers
  • Installed network cabling, routers, and hubs to provide campus/staff with network connectivity
  • Installed new operation systems, network drivers and file sharing systems
  • Investigated all problems with classroom and distributed networks
  • Maintained and troubleshooted local area networks to include Ethernet and Local Talk networks
  • Managed complex external user interactions that fall outside the boundaries of established customer and stakeholder procedures and protocols
  • Participated in sprint planning to ensure proper amount of testing is accounted for in each sprint
  • Provided clients and stakeholders with up to date status on all issues including hardware and software updates, patches, and enhancements
  • Provided policy-based solutions to end users in response to requests placed through any supported media
  • Provided solutions or interface with various vendors and District repair technicians
  • Provided technical and process user support functions
  • Provided technical and software training for staff
  • Served as liaison between various District Technology staff as wall as outside vendors
  • Wrote and performed regression test plans on new software releases and reported discrepancies
Education Education
2009 2013
School of the Art Institute of Chicago
2009 2013
2009 2013

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