IT Manager Resume Sample

IT Manager Resume Sample

IT Manager Resume Sample

RS
R Smitham
Rex
Smitham
700 Tom Common
Chicago
Illinois
United States
+1 (555) 384 1778
700 Tom Common
Chicago
Illinois
United States
Phone
p +1 (555) 384 1778
Education Education
2008 2013
Academy of Art University
2008 2013
2008 2013
Experience Experience
present
New York
IT Manager
New York
Bernhard, Bednar and Marks
present
New York
IT Manager
present
  • Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems
  • Communicated regularly with stakeholders regarding pertinent IT activities
  • Communicated updates, service times and usage best practices throughout the company
  • Confirmed effectiveness of solutions by interacting with user base and understanding their challenges
  • Defined and implemented disaster recovery and backup procedures for systems managed by the team
  • Defined delivery and support plans for implementing appropriate information technologies
  • Developed and implemented all IT policies and procedures
  • Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.
  • Established and managed to budget comprising ongoing operations and upgrades to systems
  • Kept up to date on industry developments and best practices
  • Maintained quality of service by establishing and managing to organizational standards
  • Maintained staff by recruiting, selecting and training associates
  • Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
  • Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review
  • Managed large data imported initiatives for new and existing customers
  • Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements
  • Oversaw provision of end-user services, including help desk and technical support services
  • Provided proactive analysis of key metrics, project milestones, and departmental priorities
  • Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments
  • Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements

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