IT Manager Resume Sample

IT Manager Resume Sample

IT Manager Resume Sample

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RS
R Smitham
Rex
Smitham
700 Tom Common
Chicago
Illinois
United States
700 Tom Common
Chicago
Illinois
United States
Socials
Experience
09/2013 – present
New York
IT Manager
09/2013 – present
New York
IT Manager
09/2013 – present
  • Benchmarked, analyzed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems
  • Communicated regularly with stakeholders regarding pertinent IT activities
  • Communicated updates, service times and usage best practices throughout the company
  • Confirmed effectiveness of solutions by interacting with user base and understanding their challenges
  • Defined and implemented disaster recovery and backup procedures for systems managed by the team
  • Defined delivery and support plans for implementing appropriate information technologies
  • Developed and implemented all IT policies and procedures
  • Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.
  • Established and managed to budget comprising ongoing operations and upgrades to systems
  • Kept up to date on industry developments and best practices
  • Maintained quality of service by establishing and managing to organizational standards
  • Maintained staff by recruiting, selecting and training associates
  • Managed IT staff, including hiring, training, conflict resolution, performance coaching and talent management
  • Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review
  • Managed large data imported initiatives for new and existing customers
  • Negotiated and administered vendor, outsourcer, and consultant contracts and service agreements
  • Oversaw provision of end-user services, including help desk and technical support services
  • Provided proactive analysis of key metrics, project milestones, and departmental priorities
  • Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments
  • Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
Education
2008 2013
Academy of Art University
2008 2013
2008 2013

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