The Operations Manager is responsible for managing the overall functionality of a company. Many of these responsibilities fall under the HR umbrella. The operations manager may execute these tasks directly or manage subordinates to address these responsibilities.
Operations managers can take on an amalgamation of responsibilities, including but not limited to overseeing accounts payable, accounts receivable, payroll, reporting grant entries, managing HR employees, creating budgets, and ensuring that all branches of a company are working in sync. They should be implementing systems, evaluating their performance, and improving when and where necessary. While some of this position dives “into the trenches,” it’s more likely that this role will be providing support for better management and boosting the effectiveness of support services like HR, IT, Finance, and other divisions that are imperative to the overall health of a company. They should have a strong grasp and view on immediate actions, but most of their mental energy should be focused on the long term, viewing things from a systemic perspective. They should also have experience in creating and managing budgets, and feel comfortable collaborating on this task when necessary.
Most operations managers report back executive directors, VPs, and C-Level members, but can function independently on occasion. They should be prepared to collaborate with virtually all branches of a company.
To be an operations manager, you should be very analytical, and be able to identify and isolate lynchpins of performance, and how they can be improved upon if possible. You should also have a balance between excellent communication skills and a mathematical mindset. Payroll, budgeting, and financial health are a large segment of this job, but a steady flow of communication is integral as well.
If you’re considering applying to be an operations manager, your resume should exhibit an HR or financial background with a significant amount of experience. Much of this experience should be management-related, as an operations manager is responsible for a large number of entire departments. Finally, your resume should have a track record of identifying issues, and improving upon them or resolving conflict entirely.
Operations Manager Resume Builder Power Words: verbal and written communication, analytical, HR, financial, budgeting, systemic, managerial, collaborative
Operations Manager Resume Sample
- Adaptable to varied workloads, prioritized tasks, and independent decision-making ability to manage multiple functions simultaneously
- Analyzed daily operational metrics to monitor operational efficiency, equipment utilization, performance and profitability
- Assessed the quality and completeness or delinquency of team member activities
- Assisted other members of the Operations team with tasks or projects as needed
- Developed a strong relationship with internal and external teams
- Developed and implemented process enhancements
- Diagnosed and improved processes and procedures to ultimately improve performance and profitability
- Drove innovation and adoption of new technology that results in improved financial performance for the business
- Facilitated timely completion and closeout of corrective actions
- Identified, tracked and implemented effective corrective actions to prevent recurrence of deficiencies
- Interfaced with internal and external customers to answer inquiries and resolve issues and observations
- Managed compliance with all regulatory requirements and any associated reporting
- Managed general staff training and development
- Monitored budget and operational metrics
- Motivated and led team to meet and exceed the customers’ expectations and the goals of the company
- Oversaw driver and dispatch personnel
- Oversaw productivity of multiple locations
- Performed analysis to explore issues/concerns to determine root and apparent causes and assist in fostering continuous improvement
- Resolved service tickets related to connectivity according to service level agreements
- Reviewed company and partner websites for quality assurance according to department guidelines
- Worked with account management and suppliers as needed to recommend the best connection option for each supplier
- Worked with partners and suppliers to solve connection problems
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