Cloud Operations Resume Samples

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A Grimes

Alexandrea

Grimes

84503 Ethel Path

Los Angeles

+1 (555) 801 2539

84503 Ethel Path

Los Angeles

Phone

p +1 (555) 801 2539

Experience Experience

Phoenix, AZ

Cloud Operations Manager

Phoenix, AZ

Lemke, Gorczany and Auer

Phoenix, AZ

Cloud Operations Manager

Develop a culture of operational excellence using industry best practices for change management, release management, incident management, and risk mitigation
Implement System Management Tools to provide monitoring and management of all Cloud infrastructures
Work with Cloud Brokering management team to develop and mature support processes
Provide strong technology leadership to the engineers across a wide range of virtualization, operating system, storage and network technologies
Develop and execute an internal and external communication plan for the cloud team
Coordinates with colleagues in other technical disciplines to make sure that the North America IT infrastructure is optimally supported and managed
Provide management support for a small to medium sized team of Cloud Service Engineers

Phoenix, AZ

Senior Oracle DBA Cloud Operations

Phoenix, AZ

Kshlerin, Lowe and D'Amore

Phoenix, AZ

Senior Oracle DBA Cloud Operations

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Optimize performance and right-size instances based on analysis of APM data and other tools
Engages as a technical advisor to provide detailed planning information to project coordinators as well as assist in planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for Ellucian ERP products and technology stacks
To manage and resolve Requests logged by customers (internal and external) on technology stack and Ellucian ERP products and contribute to proactive support activities according to product support strategy and model
Contributing to Knowledge Management content creation and maintenance
Respond and resolve customer issues within Key Performance Indicator targets
Interface with product development teams on optimizing stored procedures

present

Phoenix, AZ

Director, Cloud Operations

Phoenix, AZ

Kris-Sanford

present

Phoenix, AZ

Director, Cloud Operations

present

Own the AWS cloud infrastructure, what we use, where we use it, how much it costs and how we can constantly improve it
Build and own Tier3, Tier2, & Tier1 teams
Own system architecture that documents systems, redundancy (BCP), and fault tolerance
Own monitoring, alerting and on-call schedules used by the entire team
Coordinate and plan ops-specific projects within the ops team
Deep expertise in systems-level and large scale systems programming: storage and file systems, networking, clustering technologies, and distributed systems
You are proactive about everything. We want people who are smarter than us, building a system that is far better than anything we can do ourselves. You are the kind of person that looks for things to make better and you can work independently

Education Education

Bachelor’s Degree in Computer Science

University of Washington

Bachelor’s Degree in Computer Science

Skills Skills

Excellent knowledge of server technologies and platforms, including but not limited to Linux, UNIX, Windows, and VMWare
Excellent knowledge of IaaS and PaaS providers, including but not limited to AWS, CenturyLink, SoftLayer, Microsoft, and Salesforce
Working knowledge of SaaS solutions such as Salesforce, ServiceNow, SuccessFactors, Ariba, and others
Ability to hold self and others accountable
Ability to deal with people working in remote locations and different time zones, who don’t speak English as a first language
Ability to manage deliverables and action items with teams in different countries, with different cultures
Excellent vendor management skills
Proven ability to analyse data, troubleshoot problems, provide recommendations and follow up on their implementation
Solid working knowledge of IT infrastructure and technologies; ability to understand the overall architecture of a solution
Solid knowledge of ITIL principles

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15 Cloud Operations resume templates

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Cloud Operations & Product Engineering Resume Examples & Samples

Design and support a Cloud Environment, which includes Virtualization (VMWare & Open Stack), High performance compute and storage infrastructure, global connectivity (Network Tunneling, Virtual
Be a great team player, willing to partner and work with a diverse worldwide team
Be a fast learner with initiative is required
Be willing to work with global IT peers to drive effective and consistent computing solutions
Bachelor of Science degree or a Master's degree in Computer Science or Engineering
1 or more years of experienced with PERL scripting or shell
1 or more years of experience with Linux administration
1 or more years of experience with Web Server configuration (Apache preferred) or Data Base exposure / management
1 or more years of experience with Networking knowledge, VPN technology and encryption technology. For example: digital certificates, PKI. Juniper SA or Cisco ASA
Familiarity with Windows Active Directory, signed-applet capability
Experienced with virtual machine (VMWare/Hyper-V) installation, administration, performance tuning and troubleshooting
Skills in SAN or NAS administration
Apache Web Administration / Development
Ruby (on Rails) programming
Basic systems Administration

Manager Cloud Operations Resume Examples & Samples

8 years of relevant industry experience, with at least 3 years in progressively responsible managerial positions
Bachelor Degree in Information System Management, Informatics or similar combination of education and experience is a strong advantage
Network and Unix System Administrator experience
VMware Certifications: VCP (required), VCAP and VCDX
Certification from CISCO, EMC, Juniper, ITIL is considered an advantage
Experience with storage, networking and virtual infrastructures in the enterprise
Experience with datacenter buildouts
Experience in managing distributed, remote teams
Have a track record and the ability to influence geographically distributed teams
Support and motivate a team of direct and indirect reports to best support departmental strategy, goals and performance objectives
Establish recurring communications to understand business as usual operations, to assist with securing resource help, to provide guidance and to relay senior management expectations
Provide 24x7 management oversight for assigned infrastructure and applications
Hire, train and schedule staff required for efficient operations
Evaluate team processes; recommend, coordinate proposals and then needed actions
Guide staff in the execution of daily activities
Coach and provide career development advice to staff
Establish team and employee goals
Conduct regular employee and/or team performance reviews
Responsible for staff scheduling to include: work assignments/rotations, employee training, overtime assignment/approval and reporting, and shift rotations
Provide metrics tracking of operational performance and quality of services
Responsible to meet department performance, Service Level Agreements (SLA) and quality of services goals
Participate in troubleshooting, capacity planning and analysis, performance analysis, postmortem
Communicate regularly with senior management on team’s activity, attitude and performance. Convey a positive and professional demeanour. Execute on disciplinary actions, as needed
Overall accountability for team performance

Cloud Operations Consultant Nv Security Clearance Contract Resume Examples & Samples

Delivering high quality delivery engagements around the VMware product line, to drive better outcomes for customers around VMware solutions
Delivery of projects in the enterprise space, often independently and with a commitment to high-quality outcomes
Documentation of technical best practices for the reuse in other customer engagements, and contribution to the development of standard consulting service offerings
Must be an Australian Citizen and hold an active Australian Government NV1 Security Clearance

Cloud Operations Consultant Senior Consultant Resume Examples & Samples

Provision of leadership in the best practice operationalisation and standardisation of VMware products & technologies
Share past and present skills in a given area of specialization to support technology awareness
Maintain and grow PSO’s technical and product knowledge through certification or association
Understanding of modern IT data centre practices and IT business operations across the ITIL service lifecycle

Cloud Operations Manager Resume Examples & Samples

Defines, tracks and reviews metrics related to the implementation, performance, stability, and life-cycle management of cloud and virtual server infrastructure
Guides external service providers to review and improve processes and procedures related to the support of cloud and virtual server infrastructure
Guides external service providers to continually improve technologies and architecture of cloud and virtual server infrastructure used in production
Provides technical guidance when incidents or complex issues are escalated
Coordinates with colleagues in other technical disciplines to make sure that the North America IT infrastructure is optimally supported and managed
Excellent knowledge of server technologies and platforms, including but not limited to Linux, UNIX, Windows, and VMWare
Excellent knowledge of IaaS and PaaS providers, including but not limited to AWS, CenturyLink, SoftLayer, Microsoft, and Salesforce
Working knowledge of SaaS solutions such as Salesforce, ServiceNow, SuccessFactors, Ariba, and others
Ability to hold self and others accountable
This job requires to clearly communicate with people at different level in the organization, within and outside of The Coca-Cola Company, both in the United States and in foreign countries. Cultural awareness and attention to confidentiality are required
Ability to deal with people working in remote locations and different time zones, who don’t speak English as a first language
Ability to manage deliverables and action items with teams in different countries, with different cultures
Excellent vendor management skills
Proven ability to analyse data, troubleshoot problems, provide recommendations and follow up on their implementation
Solid working knowledge of IT infrastructure and technologies; ability to understand the overall architecture of a solution
Solid knowledge of ITIL principles
Outstanding verbal and written communication skills, including customer / client communication skills
Commitment to a high level of integrity, honesty, and openness
8+ years experience in managing Unix and Windows desktop, server and virtualization platforms
3+ years experience managing IaaS and PaaS providers
5+ years experience in a multinational work environment
0-10% Domestic Travel

Cloud Operations Manager Resume Examples & Samples

Provide management support for a small to medium sized team of Cloud Service Engineers
Work with Cloud Brokering management team to develop and mature support processes
Plan and conduct technical tasks associated with the implementation and maintenance of internal enterprise-shared virtualization infrastructure
Configure and maintain the systems that comprise the underlying cloud platform
Troubleshoot cloud services when problems arise
Plan for future cloud infrastructure capacity requirements
Build the virtual systems that support the cloud implementation
Perform the implementation, operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure
Experience leading small to medium sized teams (project or organizational teams)
Experience supporting virtual infrastructure in a large enterprise
Understanding of firewall and load balancing concepts
Experience supporting PCI-compliant solutions
Breadth of knowledge across majority of technology disciplines
Results-driven with a bias towards practical applications
Three years of experience in supporting enterprise-level platform installations
Experience in performance monitoring and capacity planning for enterprise platforms
Holistic understanding of the internet and hosting from the network layer up through the application layer
Experience in a 24x7 hosting environment
This position is also eligible for an incentive bonus

National Cloud Operations Launch Manager Resume Examples & Samples

Successful leadership and delivery of National Cloud operating model and launches
Effective governance and executive decision making
Alignment with Business, Engineering, Operations, Support, Finance, Licensing/Pricing and IT teams
Bachelor’s degree and domain expertise in at least one of the following: Engineering, Finance, Operations, Business Management or equivalent work experience
A minimum of 10 years proven, complex project/program management experience
A minimum of 5 years of cloud services experience
MBA strongly preferred
New product/business introduction experience
Consulting, VC or entrepreneurial background
International work experience
Introduction and operationalization of new business models
Complex problem solving and related inspection/critical questioning to drive resolution across cross company teams
Exceptional leadership driving aligned vision and accountability to results for complex, multi-disciplinary projects across large, global, matrixed organizations
Unwavering advocacy for customer and partner
Ability to build strong, effective partnerships at multiple levels within the company
Strong business acumen with ability to drive clarity and build operations execution strategies from ambiguous and potentially conflicting strategies, and informed by market compete perspective
Ability to influence at Sr. Levels outside organizational boundaries
Consistent track record for delivery against tight timelines with constrained resources and multiple competing priorities
Strong written and oral communications skills at all levels including executive audiences
Conviction, courage and willingness to challenge the status quo, even if perspective may be unpopular
Passion, positive energy and the ability to create a fun environment, even during times of stress
Strong conflict resolution skills
Adept at getting things done, and performing amidst ambiguity and complexity
Confidence & poise

Contract Cloud Operations Architect NV Resume Examples & Samples

Delivering high quality delivery engagements focused on the VMware product suite, to drive improved IT and business outcomes for customers using software defined solutions
Engaging with critical PSO customers regarding all facets of IT, including facilities, network, security, systems, strategy and business applications teams, as well as service focused teams, such as capacity management, financial management and event management
Provision of leadership in the best practice operationalisation and standardisation of VMware products and related technologies
Delivery of projects in the enterprise space, often independently, with a commitment to high-quality outcomes
Documentation of technical best practices for reuse in other customer engagements, and contribution to the development of standard consulting service offerings
Sharing of past and present skills in a given area of specialization to support technology awareness
Extensive experience implementing cloud solutions in an enterprise environment
Federal Government security clearance at NV1 or NV2 level
Advanced industry certification (e.g VCP, MCSP) desirable and/or strongly preferred
Understanding of Cloud/Service Providers, Systems Integrator and Outsource Provider, Enterprise, Commercial/SMB or equivalent business model
Sound knowledge of technical skills and comprehensive knowledge in the following

Cloud Operations Coordinator Resume Examples & Samples

Manage, administer and coordinate compute & storage capacity and ordering globally
Manage multiple technical projects such as platform upgrades, global data center expansions, and compliance initiatives by coordinating with cross-functional resources
Coordinate Platform Orders, Tracking and Reporting from global providers
System Performance metric measurements and Reporting
Monitoring system configuration, reporting, and auditing
RMA tracking and reporting
Manage Sales escalation and prioritization
Process improvement management
Operational procedure and process documentation creation and management
Technical project management and/or systems experience in a fast paced service environment
Experience with data analytics and report generation
Ability to work independently in a cross-functional team capacity
Effective communicator experienced working directly with customers
Ability to handle day-to-day responsibilities as well as project management responsibilities
IT/Cloud Operations and Process improvement experience
IT compliance experience
Prior Project Management experience

VP Cloud Operations Resume Examples & Samples

Overall leadership and oversight of diverse team of network services lifecycle, capacity management, license management, risk management, business continuity, disaster recovery connectivity, security and monitoring teams
Steer operational policies and processes that allow the team to provide best in class network, security and monitoring services
Lead technical solutions to improve user experience for both internal and external customers
Management oversight of strategic vendor partnerships that provide network operational support
Accountability for budget, expense management and forecasting
Guidance for both short- and long-term network technology strategy, architecture, functionality and operational management practices
MBA or post Bachelor’s degree preferred
3+ years of experience in a top-tier management consultancy organization preferred

Senior Financial Analyst Cloud Operations Resume Examples & Samples

Drive the end-to-end spend budget and forecasting cycles for division Public cloud (AWS)
Recommend improvements to achieve and deliver improved results
Develop and enhance reports & dashboards to help monitor performance/trends
Prepare ad-hoc analyses and financial models to challenge the business
Drive execution of special projects on behalf of Senior Finance Manager
You have outstanding analytical and system skills. You’re a seasoned pro working in excel and building excel models. You know how to navigate through the company’s systems and network of people to get the data and information you need. You know how to model and interpret large volumes of complex data to identify trends and insights
Naturally curious
Driven

Senior Finance Manager, Cloud Operations Resume Examples & Samples

Lead and develop a team of four direct reports
Provide strategic and tactical financial support to the Cloud Operations team
Drive the end-to-end spend budget and forecasting cycles for the Cloud Operations team
You’re a strategic thinker with strong business acumen. You understand the company’s products, markets, processes and the complex problems the business faces, the intricacies of the players involved, and you can connect-the-dots back to the data you’re analyzing
You are an effective manager of people. You inspire and develop a strong performance team
You have outstanding critical thinking skills. You know how to navigate through the company’s systems and network of people to get the data and information you need. You know how to model and interpret large volumes of complex data to identify trends and insights
You’re an effective communicator. You don’t get lost in the detail; you know how to prioritize and proactively manage expectations, you are able to tell the story behind the data with relevant and insightful conclusions in a clear, concise manner
You work well with others. You know the nuances of when to let others speak, and when/how to insert yourself—without ego, and always remaining focused on identifying and solving the business problems at hand
Fast learner, change agent
Collaborative spirit
Execution minded
Accountable

Consulting Cloud Operations Resume Examples & Samples

Perform business development in operational areas related to telco cloud (including SDN and NFV), IT cloud, and commercial cloud (to grow Ericsson business and Consulting Services)
Continuously identify innovate profitable business opportunities in the area of cloud operations
Analyze customer and user offerings, market scenarios, customer go to market strategy related to cloud technology and operations
Drive sales engagements related to cloud transformation specifically in the area of cloud operations
Perform up-selling and identify add-on sales opportunities
Deliver consulting projects, managing risks and time within consultant assignments related to the operational aspects (process, people management, competence development) of telco cloud (including SDN and NFV), IT cloud, and commercial cloud
Develop consulting practice capabilities in cloud operations
Share project learning and contribute to Thought Leadership in the area of cloud operations
3 or more years experience with cloud operations (can be in telco, IT or commercial cloud environments)
5 or more years consulting experience with client-facing roles in both sales and delivery capacities
Experience with open source and proprietary cloud and virtualization technologies (OpenStack, Docker, Azure, AWS, Helion, vCloud, etc.)
Telco cloud operations experience
OpenStack, Mirantis distribution, working experience

Cloud Operations Database Administrator Resume Examples & Samples

Candidate will be serving as the primary point of contact for advanced level troubleshooting issues, and perform hands-‐on Database/Systems administration as required
Candidate will plan and execute tests of fault tolerance capabilities, including backup/recovery, replication, failover, and disaster recovery
Candidate will write documentation, including data standards, procedures, and data dictionary definitions
Candidate will work with Systems and Development teams on designs, SQL performance optimization, and perform on-‐call support by providing responses to high priority requests for assistance by Operations teams and provide after hours and weekend support as needed
The candidate will work with application developers to evolve the database architecture and design and will participate in the creation and refinement of staging & production database instances

Cloud Operations Technical Project Manager Resume Examples & Samples

Helping plan, track and manage day-to-day work for the Operations team
Managing day-to-day technical relationships and delivery between Ops and other teams in the company
Writing plans on projects, following up with all the parties, sending communications and updates as appropriate
Collecting new cloud build-outs requirements based on quarterly external software engineering planning events
Managing delivery date projections for completed functionality/requirements
Providing regular, outward program status communications
Bachelor degree or equivalent in Computer Science, Information Systems or other related field, training or equivalent work experience
3+ years software development experience
A unique blend of business and technical savvy, a big-picture vision and the drive to make this vision a reality
Ability to assimilate information from a variety of sources, and develop a coherent strategy and program plan with the engineering teams to meet those needs
Thrives in a fast-paced, dynamic environment with multitudes of consumer-facing events/activities

Cloud Operations Technical Program Manager Resume Examples & Samples

Managing inter-dependencies with other teams, negotiating and reprioritizing as appropriate
Cultivating relationships across departments/groups in order to fully understand organizational needs
Being involved daily in the sprints/projects to provide clarifications
4+ years full SDLC project/program management experience
Possess strong analytical skills and understanding of web hosting, general infrastructural technologies and platform space
Experience using multiple SDLC approaches (Scrum, Kanban, Waterfall)
Excellent written and verbal communication and organizational skills
Ability to communicate at all levels, the role will require the ability to communicate effectively with their team, a peer network of stakeholders, senior executives, technical resources as well as staff in other locations
Certified Product Owner
Certified Scrum Master
PMP certification
Agile tools / Portfolio Management (JIRA, Rally, etc)
Understanding of Cloud Computing concepts and best practices
Commerce and Social technology experience

Blue Box Cloud Operations Second Shift Team Lead Resume Examples & Samples

Lead a shift on a 24x7 support team
Ensure uptime of customer OpenStack environments
Oversee the handling of customer support
Oversee customer incident management
Assist in the candidate recruiting and interview process
Manage the shift’s schedule
Work with our existing staff to continue the build-out of our knowledge base
Take part in shaping support related company standards, policy and services
Assist in setting the tone and culture of the team
Support operations
Incident management
Version Control (Git)
Network Troubleshooting
Scripting (Bash, Python, Perl)
The candidate will also possess the following
Familiarity with cloud computing platforms, automation tools, and open source
Experience with Unix-based environment
Ability to seek creative, viable solutions to problems
Proven verbal and written communication skills
Demonstrated analytical and computer skills
Willingness to learn and teach
Enthusiasm in problem solving
Commitment to customer service

VP R&D Cloud Operations Product Suite Resume Examples & Samples

Directly oversee the performance of the various engineering teams within the Cloud Operations Management organization to ensure it is meeting customer needs on time and on quality and contributing positively to the profitability and margin requirements for VMware
Implement new or improved processes that are required for VMware to design and build a more feature-rich, scalable, and high performance set of VMware solutions
Develop, lead, and inspire the team. Be a magnet for software development talent and accelerate the hiring of strong architects and developers. Solidify succession plans and enhance management capabilities to meet strategic and operating objectives
Be a respected leader in the company. Establish a strong collaborative culture with peers and other functions within VMware. Promote a culture of success, pride, performance, discipline, and creativity. Be an effective spokesperson and champion for the Management Business Unit engineering team
Possess a comprehensive understanding and knowledge of the complexities and needs of running a software development organization such as making technology and architectural trade-offs, competitive analysis, market gap analysis, life-cycle management, etc
Work closely and engage with VMware executives and direct reports to establish an environment that is motivating and entrepreneurial in nature. Work especially closely with Product Management to obtain prompt resolution to key business issues likely to impact product release schedules, product requirements, product quality, and business operations
10 – 15+ years of progressively broadening enterprise systems software development leadership experience with a strong track record of success in the architecture, development, and delivery of highly complex, enterprise class software
Has inherent knowledge of development processes and best practices to manage multiple, software development projects consistently on time and on budget
Engineering leadership experience of a broad development portfolio of both established, mature products, as well as new and emerging products
Proven track record of success leading development teams in a dynamic entrepreneurial environment where management of complex product requirements is a critical driver of success
Specific experience organizing and/or reorganizing a product development function for growth into highly competitive new markets and product lines such as Cloud computing where taking advantage of strategic opportunities requires short product life cycles and flexible and adaptable product architectures
Demonstrated track record of delivering software both on premise and SaaS including the transformation of product development processes to shorten release cycles and continuously deliver release for Cloud consumption
Proven leadership experience setting the vision and building, leading, and motivating development teams. Trained in software development organization and leadership from a company well known and widely respected for world-class software development processes and practices

Infrastructure Tech Specialist Cloud Operations Resume Examples & Samples

Drive complex deployments of Chef while working side by side with the customers to solve their unique problems across a variety of use cases
Collaborate across the entire Citi organization to bring access to product and technical teams, drive and delivered innovation gathered from customer input
Strong ability to document completely and accurately at all levels of solution development and implementation, following procedural steps, as directed, to assure compliance with Federal guidelines, policies, and laws, including those that drive Sarbanes Oxley regulations as well as OCC regulations and internal company policies
Maintain the operational health of the CI/CD environment
Evangelize DevOps methodology to Technical, Business and Executive Management teams
Create queries, reports and dashboards focused on environment comparison
Bachelor’s degree or equivalent required
7+ years risk management experience – leading
Lead and manage internal and external audits
Partner with operational teams to ensure effective global control processes, standard reporting and KRIs measurements
Establish successful MCA process and oversight for UNIX Distributed Systems
Collaborate with peer organizations to drive process enhancements and establish Citi wide standards to streamline and the strengthen services of the GDC organization
Deliver and ensure senior management awareness of all global control issues
Represent risk and control in initiatives that involve supported areas

Cloud Operations Support Manager Resume Examples & Samples

Own the uptime, reliability and availability of our PlayStation ecosystem
Own the deployment of new code to production, help in suggesting improvements to our deployment processes and releases
Own the first tiers of Operations Support, grow and improve as necessary; own the deployment of new applications across the different tiers (QA / Integration / Production)
Own real-time incident response, analysis and reporting. Work with relevant teams on incident resolutions and reports
Participate and help when needed with system architecture, documents systems, redundancy, and fault tolerance
Own alerting and on-call schedules used by the entire team. Participate in improving overall alerting & incident analysis; coordinate incidents responses; work with other application teams on providing proper responses to incidents
Coordinate and plan support-specific projects within the Operations Support team; collaborate with other teams the operations requirements for the other engineering projects
Own the triage, analysis and dispatch of production support tickets and issues; manage team execution using Agile best practices
Experience with variety of technologies such as Cassandra, MySQL, Memcache, Apache, Tomcat, Scribe; knowledge of system provisioning with automation using Chef/Puppet would be a plus
You are proactive about everything. We are seeking the kind of person that looks for things to make better and you can work independently
You’ve worked in system of scale before with lots of servers, lots of moving parts and a complicated infrastructure (meaning different languages, services, protocols, etc)
Demonstrated experience shipping products on time with high quality
Experience in cloud based development on AWS, Azure or other cloud platforms is a plus
Experience in system and functional monitoring and 24/7 support

Cloud Operations Center Engineer Resume Examples & Samples

Incident Management
System administration experience on both Linux and Windows servers
Experience administering Amazon Web Services accounts and instances
Experience managing network infrastructure (switches, routers, firewalls, etc.)
Ability to read and understand complex shell, Perl, or Python scripts. Ability to write/revise simple shell, Perl, or Python scripts
Experience creating and maintaining Operational Reports such as (but not limited to) SLA and Outage reports, Operations Performance reports, Maintenance reports, Operations Containment reports, etc. for internal as well as external consumption

Senior Director, Cloud Operations Resume Examples & Samples

Build and own Tier3, Tier2, & Tier1 teams
Own system architecture that documents systems, redundancy (BCP), and fault tolerance
Own monitoring, alerting and on-call schedules used by the entire team
Coordinate with other teams the operations requirements for the other engineering projects
Bachelor's degree in Computer Science, Electrical Engineering or related field
Experience with automation using Chef/Puppet. Awareness of CI/CD using AWS Code Commit, AWS Code Pipeline, and AWS Code Deploy is a plus
Strong believer in container model of deployment automation. Experience with Docker containers is a plus
Strong on processes, people management, and in attracting top talent. We like people that bring their trusted talent to augment our existing talent
You are proactive about everything. We want people who are smarter than us, building a system that is far better than anything we can do ourselves. You are the kind of person that looks for things to make better and you can work independently
Development experience with online service is a must
Experience with variety of technologies such as Cassandra, MySQL, MemCache, Apache, Tomcat, Kafka, Spark, is a strong plus
Experience in system and functional monitoring is a huge plus

Director, Cloud Operations Resume Examples & Samples

Own the uptime and reliability and availability of our PlayStation ecosystem
Own the AWS cloud infrastructure, what we use, where we use it, how much it costs and how we can constantly improve it
Coordinate and plan ops-specific projects within the ops team
Deep expertise in systems-level and large scale systems programming: storage and file systems, networking, clustering technologies, and distributed systems
Great design and problem solving skills, and not intimidated by debugging across thousands of machines
Strong believer in container model of deployment automation. Experience with Docker containers is a plus; strong on processes, people management, and in attracting top talent. We like people that bring their trusted talent to augment our existing talent
You are willing to “carry the pager” but you are also striving to build such a kick-ass system that you never need the pager
You’ve worked in system of scale before with lots of servers (1000+), lots of moving parts and a complicated infrastructure (meaning different languages, services, protocols)
Demonstrated experience shipping products on time with high quality; development experience with online service is a must
Experience in cloud based development on AWS is a big plus
Experience with variety of technologies such as Cassandra, MySQL, MemCache, Apache, Tomcat, Kafka, Spark, is a strong plus; experience in system and functional monitoring is a huge plus

Database Administrator, Cloud Operations Resume Examples & Samples

Candidate will be serving as the primary point of contact for advanced level troubleshooting issues, and perform hands-on Database/Systems administration as required
Candidate will automate regular Database/OS administrative work with other support teams and ensures they are functioning correctly
Candidate will plan and executes tests of fault tolerance capabilities, including backup/recovery, replication, failover, and disaster recovery
Candidate will work with Systems and Development teams on designs, SQL performance optimization, and perform on-call support by providing responses to high priority requests for assistance by Operations teams and provide after hours and weekend support as needed
The candidate should have experience in tuning database server configurations, queries, and indexes. He/she will also be required to run such queries as requested by the development teams

Director, Cloud Operations Resume Examples & Samples

Experience working with cloud (AWS preferred) and Hadoop
Experience leading team of sys admins/devops
Understands high-availability system uptime requirements and expectations of a high-volume/high-transaction product
Experience architecting scalable, reliable infrastructure platforms
Has experience dealing with push-button automation, build/release management, and continuous integration

Director, Cloud Operations Resume Examples & Samples

Establishes credibility throughout the organization by being a proactive senior manager who understands the needs of each business and ensuring that all operational activities are directed towards meeting their goals and service levels
Ensures all changes are planned and tested, and follow the division's change management procedures
Works closely with the Infrastructure Senior Leadership team and BTS leaders to improve both “Ease of Doing Business” and reliability for the infrastructure organization's internal clients
Ensures the all environments are properly patched, monitored, and maintained
Ensures all compliance and operational controls are well defined, measured, and achieved
Provides input to Engineering and the Corporate Office of Technology to help shape a clear technology strategy for the firm
Works closely with the IT Senior Leadership to ensure the needs of these functional areas are prioritized and aligned with both enterprise and line of business plans
Actively participates in Guardian's disaster recovery efforts, ensuring redundancy of key hardware and data to mitigate major business losses in the event of disaster outages
Manages expense budget for these functions ensuring fiscal responsibility and sound expense controls. Provides input to both short and long-term financial planning for Guardian, and oversees all expense optimization activities
Supports product selection and ensures proper operational thought is analyzed in planning for the future infrastructure. Where appropriate proposing new directions and technologies. Participates in the setting of technical standards and drive migration efforts to the future technology infrastructure
Support the execution of PoC & Pilot activities
Sponsor and deliver key project initiatives to implement new services or improve existing services
Support planning and own execution of technology refresh
Collaborates with the automation team to prioritize automation opportunities of operational processes and procedures inclusive of providing management by metrics to facilitate capacity and resource planning and continuous process improvement
Provides staff development and a strong succession plan to ensure adequate resource levels and skills for the organization for both the short and long terms
Recruits, motivates, and develops a talented staff, and establishes a clear definition of functional excellence in computer operations. Builds and leads a flexible, responsive, organization that has a high sense of urgency, is very customer and value oriented
Maintains a strong IT control environment ensuring privileged access is only granted to those with an approved role, while reviewing and attesting to existing access entitlements per firm policy
Establishes and manages strong vendor relationships required to support mainframe services
12+ years of professional experience, with depth of IT experience that includes Operational & Engineering responsibilities for x86, Storage, AIX and related technologies
3+ years of proven experience in Cloud Computing software stack along with proven experience with public and hybrid cloud providers (AWS, Azure, Softlayer, vCloud Air)
Excellent track record of managing teams that have supported engineering efforts that deliver highly virtualized and automated service
Data Center planning including Disaster Recovery services
Vendor management experience including contract negotiations, price negotiations, commercial terms, and outsourcing
Regulatory, Compliance, and Controls experience such as MAR, SOX, HIPPA, and PCI
Financial Management of at least a $10M P&L
Data Center planning including owning Disaster Recovery services for Mainframe Operations
Experience supporting 24x7 business operations
Change management, strategy redesign experience
Demonstrated ability to be an assertive, charismatic, energetic and results-driven leader, and succeed in a results-focused organization
Strong management and leadership skills combined with the ability to work effectively across all organizations within the company
Strong interpersonal skills with a natural and proven ability to collaborate deeply with others. Must have the ability to form strong connections with peers, senior leadership, and subordinates
Clear understanding of ITIL, how it benefits Guardian, and what the organization needs to implement an ITIL based best practice solution
Strong commitment to operational excellence and a well-grounded understanding of continuous process improvement. Six Sigma experience is a plus
Exceptional service orientation, with an outward focused mindset that places the needs of the business and the organization over their own
Deep understanding of what it is to be an internal service provider, one who listens attentively, and builds bridges
Strong understanding of Security and Risk, especially as it relates to patch and configuration management, logging, alerting, and monitoring
Ability to work under pressure, balancing multiple tasks and priorities while maintain composure and resilience to relieve stress across the work group
Excellent written and oral communication skills that enable the individual to create alignment around objectives with personal accountability for the goals of the organization
Proven track record of leading complex organizations to achieve success and overcome the resistance often encountered when delivering cultural and operational change
Strong coach and developer of talent
DevOps experience a plus

GIS Cloud Operations Unix Resume Examples & Samples

Provide 24/7 support, Monitoring, Patching and Break/Fix Operational support of various virtual infrastructure and servers, with a focus on Unix/Linux
Will be required to participate in an on call rotation
Delivery of patches to supported servers outside of business hours
Evaluate Business needs and technical life cycles to produce applicable roadmaps for infrastructure solutions
Review and validate infrastructure designs associated with all projects
Develop or contribute to business cases and proposals. This may include presentation to senior management
Occasional regional travel to/from Toronto/Waterloo offices
Working knowledge of Red Hat Enterprise Linux v6.x and 7.x
Working experience supporting Linux servers in the Azure Cloud
Strong troubleshooting and problem-solving skills
Experienced with performance monitoring, performance tuning and capacity planning
Security focused individual skilled in OS patching, system hardening and vulnerability management
Availability monitoring and recovery
Good understanding of backup technologies
Experience implementing and/or supporting a large scale corporate enterprise solutions
Experience working within a structured process methodology (i.e. ITIL)
Strong team player, achievement oriented; works well to establish and maintain collaboration
Ability to think strategically, assess alternatives for short and long term impacts and act decisively

Director, Cloud Operations Resume Examples & Samples

Manage team of resources to deliver 24x7x365 Operations L1, L2 and DBA support in a high-volume Cloud Services delivery model for both single tenant and multi-tenant Workforce Management applications
Monitor Operations team activities and work with management staff to drive consistency and ensure delivery of quality support to customers
Manage Customer escalations providing guidance and oversight to cross-functional resource teams to bring issues to closure
Evaluate and adjust key metrics to measure and drive performance of the Operations organization
Proactively drive people management responsibilities including hiring, training, coaching, performance management, compensation planning and employee relations
Deliver an extraordinary customer experience by focusing on quality expectations of the customer and continuously improving quality of service and response times
Develop action plans and make operational decisions on policies, procedures and resources critical to operational success
Establish cross-functional relationships and develop processes to streamline support from application through infrastructure
Drive the creation and deployment of Continuous Improvement initiatives which enable operations functions to meet and exceed quality and compliance standards
Bachelor’s degree with 10+ years of experience managing Operations or Support functions in a technical, fast paced support environment
Experience working in a Cloud, SaaS or hosted environment required
Experience building and running a global operations center
Experience managing help desk workflows, processes and SLA matrix using industry standard case/service management tools

Operations Engineer for Cloud Operations Resume Examples & Samples

Ability to quickly understand and articulate new product technical requirements
Lead and coordinate operational tasks, customer escalations, process improvements
Working closely with Internal/External Stakeholders, developers, across locations, to ensure timely delivery
Work technical and operational initiatives to closure
Report errors to development organizations and senior operations teams
Lead internal projects, extended cross LoB activities/communication
BSc or MS in Software Engineering or Computer Sciences
Strong interpersonal and communication skills also in English
Expert level in Windows administration, IIS, .NET
Active directory
VMware understanding
Storage San & NAS knowledge
Exposure to - Linux, Web servers Apache, Tomcat
Security aspects, and Virtual IP, DNS, DHCP concepts
Understanding of Monitoring tools such as Splunk, Zabbix, Nagios, Pingdom etc
Certification Preferred: MCSA/CCNA
Min. of 2 years of overall software support/operations experience, with a successful delivery track record
Should have experience in working with global teams and strong communication skills
DevOps experience a strong plus
Background in .NET application development and/or triage and troubleshooting a strong plus!

Cloud Operations Associate Database Administrator Resume Examples & Samples

SaaS cloud delivery unit’s key responsibility is to manage and operate various cloud products running on HANA Database for our global customers
SaaS Cloud Delivery India is a key location responsible for Operating SAP’s SaaS Cloud Products
Team needs to ensure the various Productive landscapes are running well according to agreed SLAs
Database Support Activities in a critical production environment which includes monitoring &
Participate in database datacenter readiness , implementation & Productization related topics
Provide extended and 24 hour coverage if required
Report errors to development organizations & work with them for fixes/ workarounds
Willingness to learn new database technologies
Basic understanding IT
Good Linux/Unix Knowledge
Around 1 year DBA experience in a Linux/UNIX environment (preferably Oracle)
Good knowledge on RDBMS concepts
Bachelor or Master Degree in Computer Science / Engineering

Cloud Operations Intern Resume Examples & Samples

Understand the S/4HANA Cloud Architecture
Ramp-up quickly on new technologies in the areas of SAP UI5/Fiori, ABAP, HANA, HCP, Data Services etc
Contribute to our efforts on process automation
Depending on your skills help us developing scripts and tools supporting our work
Prepare for your life as a fulltime employee at SAP

DB Architect for Cloud Operations Resume Examples & Samples

Lead database consolidation and environment optimization efforts and guide other teams on these efforts
Lead database capacity planning and maintain DB hosting/utilization related metrics
Participate in and support design reviews and code walk throughs to ensure high quality deliverables
Cooperate closely and lead with the project teams to produce realistic effort estimates, ensuring task completion within estimates, identifying and communicating variances as early as possible
Interface with upstream system architects, developers and program managers to resolve data issues and drive capture of data needed by business customers
Conducts PoC on new Database platforms (SAP HANA), technology and tools in collaboration with Data/Product/Infrastructure Architecture and Database Services Groups
Enable DevOps (Continous Integration/Continous Deployment) through common database deployment, automation and lifecycle management
Strong customer focus, highly motivated and flexible
Proactive attitude, team player
8 years of related responsible experience working with large and complex data warehouse systems with hands-on data architecture experience
8 years of experience designing and writing PL/SQL for Oracle databases
8 years of hands-on experience in database and SQL performance tuning
5 years of experience with full application development lifecycle (analysis, architecture, design, development, testing and deployment)
5 years of experience working with multiple RDBMS and associated applications
3 years of experience in-depth knowledge of one or more data modeling tools
Experience with the design and optimization of data models, queries, views to support data processing and reporting requirements
Experience with Shell/Perl/Python scripting in Unix or Linux environment
Experience with agile software development is a plus
Experience in Big data technologies is a plus

HCM Cloud Operations Resume Examples & Samples

Develop and drive information security strategy, security governance, architecture, set standards for the Service Delivery Operations organization and liaise with business process owners
Define security processes to monitor security risks, gaps and remedial actions to ensure the security of the operations and confidentiality, integrity and availability of data
Collaborate with cross functional teams to evaluate and develop recommendation for security tools and improvements to prevent threats
Monitor the effectiveness of IT security controls in accordance with corporate security policies and enterprise risk management
Collaborate with the business to define, develop, publish, and maintain security policies, procedures, and guidelines
Ensure that risk and business impact assessments are conducted
Ensure risk mitigation strategies developed / implemented
Enforce policy and regulatory compliance
Set security monitoring standards to ensure implementation across the organization
Provide continuous improvements to ensure security compliance regulations are met
Oversee and provide inputs for development of Security Operating Procedures for new IT systems
Collaborate with various teams to address security needs and prevent threats
Provide risk management advice to executive management and SDO business leaders
Provide guidance to project teams in the design, development, and maintenance of product architecture for enhanced security
Play a key role in the cyber security incident response, disaster recovery and business continuity management of the organization
Co-Chair corporate Security and Privacy Committee
Experience with large scale security projects, assessments and audits
Experience building and/or running security teams
Knowledge of regulatory requirements
Experience with security technologies, including but not limited to firewall and intrusion detection/prevention technologies, platform hardening and baselines, configuration management, secure coding practices, and threat modeling
CISM, CISSP, CISA, GIAC certification or equivalent relevant experience preferred
Proven leadership and management skills
Experience in IT Security and IT Management
Relevant experience in technology or software
Experience in data center operations
Excellent interpersonal, communication and relationship management skills
BA/BS degree or equivalent preferred

Cloud Operations Specialist Resume Examples & Samples

Responsible for responding to support escalations which involve troubleshooting complex technical problems and resolving data/configuration issues within defined service level objectives
Responsible for developing software, tools, and scripts to automate deployment, management, and monitoring of production systems in all environments
Provide strategic and thought leadership among peers on complex projects
Collaboration with cloud engineers in understanding new cloud technologies, assessing impact to security services operations, and proposing solutions to existing business problems
Collaboration in the software development lifecycle to develop detailed enhancement/bug definitions, write functional requirements, translate the requirements into solution designs, and navigate the functional requirements through to Production deployments
Proactively look for ways to create efficiencies within operations as it pertains to the tools and technology used by Tenable to support their customer base
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
Create/maintain documentation for operational procedures
Document and perform system upgrades, application updates, and define monitoring requirements based on customer needs

Cloud Operations Manager Resume Examples & Samples

Define, document and continually improve process of onboarding new internal customers
Plan, coordinate and manage on-boarding of new internal customers, including activities the internal customer and operations team need to take to prepare for the operations transition. Determine resourcing / costing for new internal customers
Set expectations of response time with each internal customer and manage to it. Create continuous improvement plans so fewer tickets breach the response time expectations, are escalated, or re-opened. Make recommendations to internal customers for application or infrastructure improvements to reduce operational workload
Operate ticket system to add new agents / customers, perform configurations, run reports, triage incidents, and assign tickets as needed
Manage a team of full time employees and contractors, including management of the overall capacity of the team to take on additional work. Supervise recruitment, development, and retention of all operations staff. Manage contracting vendor relationship. Manage the on-call schedule of the team using PagerDuty
Provide technical leadership and direction as needed. Provide honest feedback and assistance to the team to excel in their roles and promote into the next level
Work with a global organization and are able to occasionally meet or perform tasks off-hours
Minimum of ten years of experience in IT with a strong technical competency, including at least three years of prior experience managing or leading an operations team. Demonstrable success in Incident Management, Change Management, and Capacity Management. Strong management of customer expectations and correcting issues after they arise
Excellent written and verbal communication, across a variety of levels, both technical and management, with a passionate customer commitment
Practical production operations experience on AWS, Linux and Windows system administration, and security best practices
Excellent troubleshooting and problem solving skills, as well demonstrated success in high pressure production outages
Leadership skills, including creating vision, building support for and leading change, motivating others, setting a high example for delivering results and project management
Strong ability to continuously learn new technologies and customer applications
Bachelor’s Degree or equivalent in Computer Science, Information Systems, Engineering or related field
Twelve years of experience in IT, including at least five years of prior experience as an operations manager, and three years as a people manager
Three or more years of experience with AWS, including AWS Certification
ITILv3 certification or experience in an auditable standard processes, such as ISO 27001
Experience in or management of Security Operations
Understanding of SW development lifecycle / agile processes, as well as DevOps
Support of internal shared services and application platform services
Operations tooling, including Datadog, Sumo Logic, Pingdom, PagerDuty, and Freshservice or equivalent tools
Master’s Degree or equivalent in Computer Science, Information Systems, Engineering or related field

Paas Cloud Operations, Support Engineer Resume Examples & Samples

Perform shift Nerve Center coverage managing PaaS Cloud Platform
Fulfill incident requests from internal and external customers surrounding the management of PaaS Platform within applicable Service Level Objectives
Follow standard operating procedures and policies in administering the PaaS Cloud Services
Execute approved changes during change windows
Remotely deploy, configure, troubleshoot and optimize hardware
Contribute to the Oracle DevOps toolchain through python/php and bash scripts
Monitor and test system performance and provide performance statistics and reports
Recommend and execute modifications to Linux systems in order to improve efficiency, reliability, and performance
Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within PaaS Cloud platform
Coordinate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of Linux systems to meet business demands
BS computer science or Equivalent Qualification and/or 3+ years equivalent work experience
At least 2 years exp in Middleware/System admin within any of the following technologies - Oracle WebLogic , IBM Websphere, JBoss, Apache tomcat or any Java EE compatible application servers
At least 2 years production exp in supporting within any Unix-like operating systems(Linux/Unix/Solaris) and middleware
Working knowledge of web applications, http requests/responses, headers, response codes, Basic web development experience a plus
Basic System Administration, Shell scripting with Perl/any Shell ,Functional knowledge of SQLPlus
Ability to communicate well at all levels, Strong organizational skills, Self-motivating, ability to work in a team environment, Ability to learn new skills quickly with little supervision
Additional Skills (preferable) includes Networks, Understanding of IP networks, ability to analyze and monitor network traffic, DNS
Prior experience in Technical Support is a plus, ITIL (training or certification ) or IT Service Management is a plus
Familiarity with TCP/IP protocols, firewall management, and database administration
Strong understanding of the organization’s goals and objectives
Ability to effectively prioritize and execute tasks in a high-pressure environment
Certification(s) in a Linux Administration in any distribution
Certification(s) in a Oracle Database Administration
Certification(s) in a WebLogic Administration
Prior hands-on experience with Java/Python Development
Experience with Hadoop, Puppet or Graphite frameworks
Experience with Jenkins/Hudson or other continuous integration environments
Experience with GIT
Experience with Oracle Linux/Solaris
Experience with virtualization frameworks such as VirtualBox, OVS/OVMM

IT Principal Consultant, Cloud Operations Resume Examples & Samples

5+ years of detailed technical experience with Linux command-line environments in a production environment
In-depth understanding of complex, large-scale architecture
5+ years of detailed technical experience with Python
Deep understanding of software development practices using Python
Experience with open-source automation platforms such as: Salt, Ansible, Chef, or Puppet/MCollective
Experience reading/writing Bash scripts
Experience with standard Linux utilities such as: sed, awk, editors, etc
Experience integrating a variety of technical solutions
Ability to work in an extremely fast-paced and challenging environment
Ability to understand the big picture, while having the technical depth to complete complex tasks independently
Excellent command of written and spoken English
Participation in an on-call rotation is required
U.S. Citizenship is a requirement
Software design experience
Experience working at startups and large Internet companies
Expert-level technical experience with Salt, Puppet, MCollective, Chef, CFEngine, or other automation tools
Expertise in implementing scalable and distributed systems
Ability to articulate complex requirements to other teams
Familiarity with Agile software development methodologies

Cloud Operations Director Resume Examples & Samples

Minimum of 10 years related work experience
Minimum of 5 year history of increasing management responsibility
Minimum of 5 years’ experience in cloud operations
Ability to take ownership and accountability of assignments, build and share knowledge, work independently, and collaborate with business partners, clients, other contractors, and end users
Excellent customer service and people skills
Excellent analytical, written and oral communication and relationship building skills
Proactive, hands-on, and self-motivated, committed to achieving deadlines, meeting and producing results
Proven ability to produce quality deliverables within aggressive timelines and manage multiple assignments simultaneously
Understanding of financial and contractual management processes
Experience working on large integrated project teams following structured methodologies for project management, business process transformation, and organizational change management
Ability to interact professionally with diverse groups, clients, contractors, subject matter experts, and end users
Knowledge of Microsoft Office Suite, Outlook, SharePoint, and Project
Must be able to successfully pass/complete a CGI background check to start employment
Must be able to work in the U.S. for an indefinite period of time
Must be capable of achieving a DOD Secret clearance as a condition of continued employment
LI-VV1

Cloud Operations Director Resume Examples & Samples

Work with peers as a member of the team in matrix organization
Provide and track daily activities
Participate or lead briefings to executive staff
Analyze, research, track, and report system concerns, idenify business impacts and make recommendations related to daily business operations within the cloud team
Develop, refine and execute Standard Operating Proceedures, workbooks, and Tactic, Techniques, and Procedures for repeatable
Maintain client confidence and keep information confidential
Use PMI project management tools for project analysis
Identify, escalate and communicate issues in a timely manner
On-board, mentor, and train new team members; lead, couch, and develop assigned team members
Evaluate and refine operations process documentation, system operating procedures, and training materials required to help team provide exceptional user support
Understand the underlying principles, processes, enabling tools and technologies for systems management, network management, and security management
Bachelor’s degree in Computer Science, Information Technology or related degree. (or experience equivalent)
Minimum of 5 years experience in cloud operations
Must be capable of achieving a DoD Secret clearance as a condition of continued employment

Cloud Operations Manager Resume Examples & Samples

IT Operations - 10 yrs+ experience
Cloud Operations - 3yrs experience
Project Management - 5yrs experience

Manager, Cloud Operations Resume Examples & Samples

Lead and manage a team of technically advanced Linux System Administrators and Database Administrators to provide industry leading support for a mission critical platform
Direct team to follow documented standard operating procedures as well as guide the development and thoroughness of existing documentation to constantly improve the environment and supportability of the Globalized Oracle Cloud environment
Measure and manage team performance for incident resolution, environment alert resolution and change management execution
Communicate information both to senior management as well as local Cloud Operations team regarding necessary process/procedures adjustments
Participate in a change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner
Effectively communicate with both internal and external customers through both written and verbal forms
Participate within post mortem investigations and provide review and resolution suggestions for both internal and external customer consumption
Participate in external customer meetings to review and address received escalations and communicate next steps in experience improvement
Participate in “requirement planning” conversations with Engineering and Development teams resulting in greater empowerment of your support system administration team
Review team workflows and processes to ensure highest level of customer experience is achieved in areas such as internal/external communication, event hand-off, and overall efficiency
Bachelor’s degree in the field of computer science or equivalent work experience
3+ years experiencing managing technical teams
5+ years hands on experience with Linux, Web, Application and Database servers
Familiarity of industry change management best practices and Incident management process
Strong written and verbal communication skills to coordinate with local and English oriented teams
Project planning and management experience
Knowledge of Oracle Enterprise Linux, RedHat, and/or other Oracle Linux platforms
Familiarity with Oracle and MySQL Administration
Good technical knowledge of current network hardware and standards
Ability to conduct research into Linux issues and products as required
Hands-on hardware and software troubleshooting experience
Strong customer service orientation
Good written and oral communication skills
Enriching interpersonal skills
Ability to present ideas in business-friendly and user-friendly language
Highly self motivated and directed
Certification(s) in Administration of: any distribution of Linux, Oracle Database, MySQL, Java , Weblogic
Prior experience with project management practices such as agile and waterfall
Familiarity with TCP/IP protocols, firewall management
Experience installing, configuring, and maintaining Linux, Linux services, and Linux networking
Prior hands-on experience with LAMP Administration, Java Development
Experience with Jenkins or GIT or other continuous integration environments
Experience with BSD and/or Oracle Linux
Working technical knowledge of coding using either Python, Perl, CGI, C, shell scripting, and PHP
Experience with virtualization frameworks such as Oracle VM or KVM

Senior Oracle DBA Cloud Operations Resume Examples & Samples

Ensure availability and performance of Oracle databases in support of multiple enterprise SaaS applications
Drive automation for provisioning, upgrades, patches, and backups in conjunction with DevOps and Cloud Ops engineering teams
Optimize performance and right-size instances based on analysis of APM data and other tools
Interface with product development teams on optimizing stored procedures
Design and document tools and processes to drive automation and scalability for Oracle services (including RDS) for multiple applications
Maintaining an up-to-date and in-depth knowledge of new technology for supported products
Contributing to Knowledge Management content creation and maintenance
Respond and resolve customer issues within Key Performance Indicator targets
Debug issues related to ERP application configuration and technology stacks*
Develop and implement the backup and recovery strategy as well as cloning/recovery validation for all technology stacks and ERP application components*
Operate independently and as part of a team including remote team members
Other duties may be assigned as needed
B.S (Computer Science/Engineering) or equivalent preferred. Other qualifications with adequate experience may be considered
Proven professional and technical experience with up to 9 years of industry experience performing as a Database or System Administrator in an Oracle Environment
Oracle Certified Professional (OCP) is a plus
5+ years DBA experience in a 24x7x365 operational environment with contractually defined SLAs
Experience with AWS deployments and tools including RDS, certifications preferred
Experience with multiple application stacks
Experience with automation tools such as puppet/chef/ansible and terraform/cloud formation
Experience with performance analysis and optimization using APM tools such as AppDynamics or NewRelic
Team-oriented individual who values opportunities to build the skills and capabilities of others
Experience working in a global environment with remote managers and staff
Technical skills in: RDBMS, SQL, PL SQL, XML, Java
Basic understanding of Oracle Fusion Middleware,Weblogic and/or Tomcat; Hands on experience is desired
Basic understanding of Oracle Forms & Reports; Hands on experience is desired
Basic understanding of Oracle Real Application Clusters (RAC); Hands on experience is desired
Strong Technical Experience and substantial understanding of Oracle Recovery Manager (RMAN)
Basic understanding of real time replication technique such as GoldenGate/Streams/Dataguard/Shareplex, GoldenGate is preferred; Hands on experience is desired
Strong Performance Tuning skills
Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution
Experience in filtering and updating complex technical knowledge for use in problem resolution
Basic understanding of Cloud based hosting and/or Amazon Web Services
Additional Desired Skills/Knowledge/Experience

Aro-manager, Cloud Operations Resume Examples & Samples

A bachelor degree on technical, business or equivalent marketing experience
A minimum of 5 years of experience in service and quality operation of Cloud services
Proven experience on business process and quality management with global world class operators is preferred
Innovative and creative mind set on service and quality operation management
Proven experience on business operations of the following areas

Senior Operations Engineer for Cloud Operations Resume Examples & Samples

Drive Operational efficiency topics
Own, Lead and coordinate operational tasks, issue escalations, process improvements
Working closely with Internal/External Stakeholders, developers, operations teams and support across various global locations, to ensure timely delivery
Support the management
Lead technical and operational initiatives to closure
Performs On Call tasks
Report errors to development organizations
Lead internal projects, extended across Line of Business activities/communication
Proactive attitude
Scripting (Shell, Perl, etc.),
0-3 years of Strong Linux administration skills and conceptual knowledge,
Experience with Apache and Application Servers (such as Tomcat, JBoss)
VMWare understanding and exposure,
Storage San & NAS knowledge,
Application server performance triage methodologies
Load balancer and firewall concepts,
Security aspects, and Virtual IP, DNS, DHCP concepts,
5-10 years of overall software support/operations experience, with a successful delivery track record
Strong Linux/Unix background
Should have had delivery ownership roles
Good understanding of operational framework like ITIL/ITSM. Operations process knowledge is an advantage
Background in JAVA application development and/or triage and troubleshooting desired!

Cloud Operations Senior Consultant Resume Examples & Samples

Automation Strategy
Strategic projects
You are driving and supporting process optimization projects as project lead
Coordination of multiple stakeholders
Establish excellent client stakeholder relationships
Manage projects from blueprint to delivery of next release
You are a main contact for topics around ITSM Processes with focus on Incident Management Process
Process design, definition, improvement identification and implementation
Support Ops teams & Audits
Develop and assure quality improvements of process models by defining quantification metrics
Very high proficiency in project management, customer communications and senior level presentations is required
Experienced in Project Management
Advanced communication skills
Languages required: English advanced / fluent, German fluent
Strong ability to design process related structures
Demonstrating profound knowledge of defining standards and specifying enabling operations tools
Advanced knowledge in ITIL / ITSM processes
Experienced in areas relevant for SAP operations such as SAP NetWeaver ABAP, JAVA, SAP Business Objects technology/platform, HANA and Sybase ASE
Expertise with cloud provider, hosting provider or managed services providers is highly valued
Expertise of working in multi-national teams
SAP product experience and/or min. 6 years prior relevant solutions
Fluent in German and English is a MUST, any other language is an asset

Technical Manager DBA Team for Cloud Operations Resume Examples & Samples

Assign resources appropriately to provide DBA coverage for our production database environments
Maintain an effective on-call schedule
Coordinate coverage with DBA teams in other locations
Respond to and resolve issues with production databases
Track issues to resolution
Coordinate release installs with Application Operations teams, release installs, ...)
Keep Database Operational Support Guides up to date
Mentor and grow DBAs
Management of day to day database related operational tasks
Respond quickly to all trouble scenarios
Perform technical lead function as a hands-on manager
Ensure database performance tuning and monitoring are occurring in a proactive manner
Manage change control for migration of database changes to production
Ensure consistent database software versioning across all environments
Provide status updates and other information as required to upper management
Work with other DBA Managers to ensure successful “follow the sun” database support
Development of goal setting for the team
Conduct yearly performance appraisals
Recruit and maintain a staff of top level DBAs
Planning for growth and upgrades of current systems
Working with internal and external business partners
Evaluation of tools and technologies that may fit in our design and improve the effectiveness and efficiency of production systems
Knowledge transfer: mentoring, own trainings and workshops, take ownership of product rollout and operational documentation
Manage 24 hour coverage
Manage weekend On Call tasks
Bachelor or Master degree in Computer Science or related field or equivalent work experience
Excellent presentation and communication skills are a must
Strong analytical and problem solving skills
12+ years’ experience large scale product development and/or support environment
10+ years as an Oracle, MaxDb, MsSQL, Hana Database Administrator
Extensive Experience working in database monitoring, scalability, performance tuning
Proficient with database monitoring and administration tools and utilities
Experience in producing operational and procedural documentation to a high standard skilled with standard SQL and Oracle specific SQL constructs
Storage management knowledge
Extensive experience in software design processes and methodologies
Database system architecture experience
Working knowledge of client/server architecture
Working knowledge of database backup and recovery procedures
Preferred Oracle certifications-OCP, OCA, Certified Training
Languages: Familiarity with SQL, PL/SQL and Unix scripting
Operating Systems: Linux, Solaris
Database technologies: Oracle, HANA, MAXDB, MsSQL
Good understanding of operational framework like ITIL/ITSM
Should be capable of Owning, Leading and coordinate operational tasks, customer escalations, process improvements
3+ years of Supervisory experience managing 10+ direct reports
Thorough knowledge and understanding of HR policies and procedures
Thorough knowledge and understanding of procurement policies and procedures
Extensive experience creating and administering performance evaluations
Experience with performance improvement plans
Experience building teams successfully
Experience planning and coordinating work schedules in a 24/7 environment
Adherence to SLAs (IRT/MPT etc.)
Fulfillment of Ownership tasks
Peer feedback on knowledge and expertise
Adherence to guidelines and procedures
Feedback from Field/Support/Development colleagues
Effectiveness of mentoring and know-how transfer
Topic Owner performance
Ability to avoid escalations
Team leading capabilities

Senior Operations Engineer for Cloud Operations Resume Examples & Samples

Working closely with Internal/External Stakeholders, Development Architects/Managers and developers, across locations, to ensure timely delivery
BSc or MSc in Software Engineering or Computer Sciences
Deep knowledge of Windows Server 2008 / 2008 R2 / 2012 / 2012 R2
Deep knowledge of Windows Clustering for SQL Server
Deep knowledge of Active Directory / Schema extensions / Group Policy Administration including writing own ADMX
Ability to design monitoring solutions for Windows and Linux
Knowledge of Scripting languages (Powershell == must, VBScript == nice to have, Ruby == nice to have)
Knowledge of orchestration / automation tools like Chef or Puppet
Storage knowledge (EMC, Netapp) and technologies like multipathing / fibrechannel / iscsi
Full understanding of DNS on Windows and Linux. Building the infrastructure / troubleshooting etc
Knowledge of Cisco UCS
Knowledge of standard virtualization tools like VMWare / Xen and HyperV
Basic knowledge of linux operating systems (Suse Linux 11 and 12)
Able to create and analyze network traces (knowledge of the networking protocols like tcp/ip, dns, cifs ….)
Microsoft MCSE Certification
Nice to have: knowledge on Openstack and Docker
5 - 10 years of overall software support/operations experience, with a successful delivery track record
Strong Windows background
Experience of working in large landscape/environment where .NET applications are running
Background in .NET application development and/or triage and troubleshooting desired!

Operations Engineer L for Cloud Operations Resume Examples & Samples

Participate and contribute towards organization's goals and objectives, collaborating with multiple teams and solutions
Provide 24 hour coverage
BSc degree
Microsoft Windows server administration,
Experience with IIS, .NET application
Understand virtualization technologies
MSSQL database: Administration, cluster and troubleshooting
SharePoint, Active Directory
Load balancer and firewall concepts
Standard routing of public network
Security aspects and Virtual IP, DNS, DHCP concepts
Min. of 1 years of overall software support/operations experience, with a successful delivery track record
Understanding of operational frameworks like ITIL/ITSM. Operations process knowledge is an advantage

Operations Engineer for Cloud Operations Resume Examples & Samples

Working closely with internal/external stakeholders, developers, operations teams and support across various global locations, to ensure timely delivery
Experience of working in large landscape/environment where JAVA applications are running
Experience with Apache and Application Servers (such as Tomcat, JBoss), application server performance triage methodologies,
Good understanding of operational framework like ITIL/ITSM, operations process knowledge is an advantage
Understanding of Database concepts a plus,
Strong interpersonal and communication skills, proactive attitude, team player, working with global teams

Cloud Operations Resume Examples & Samples

Operate the TELUS Health Cloud Platform
Manage from an operational perspective the Cloud Platform
Provide assistance as a senior technical expert to the Application SRE’s
Provide guidance and solutions architecture technical experience to teams moving new products into the TELUS Cloud Platform
Implement and operate security controls such as firewalls and IDS, manage IAM, manage and implement monitoring

Amazon Web Services Cloud Operations Manager Resume Examples & Samples

Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
The AWS Architect role is responsible for designing, building, and improving cloud environments on Amazon Web Services
Candidate will be responsible for providing advanced engineering support to production support teams for complex application performance and infrastructure issues
Strong understanding and knowledge of Linux, Automation Tools (Chef or Puppet), AWS Services (EC2, Network, ELB, S3/EBS, etc.) or similar Public Cloud platform, and scripting languages (Ruby, Perl or other) is a must
Must have strong communication skills, presentation skills, ownership acumen, and be able to deconstruct complex problems & projects into execution detail
Minimum of 4 years' experience with Amazon Web Services. Must have strong experience with AWS services: Elastic Compute Cloud (EC2), Virtual Private Cloud (VPC)
Minimum of 2 years' experience with Cloud Automation and Software Release Management
Minimum of 2 years' experience with IT Automation tools (Ansible and/or Chef)
Experience with virtualization (VMWare) and other cloud platforms (Azure, Google Compute, etc.)

VP Technology & Cloud Operations Resume Examples & Samples

Global resource management of the team driving the organizational transformation from traditional data center infrastructure and application environment to an AWS Cloud based operating model
Achieving Customer and Business expectation on application and content availability
Manage operating expenses (resources and AWS) to plan and ensure accurate and detail AWS expense reporting. Provide application and feature level cost reporting
Partner with Technology Platform leadership to jointly ensure compliance with integrated cloud platform services model
Partner with Technology leadership to achieve year over year strategic and operational commitments
Coordinate and collaborate with development and architecture teams to establish appropriate redundancy and high availability technologies ensuring adequate service levels to all critical applications
Drives complex technology and process decisions based on the alignment of customer needs, costs, risks, and value proposition
Maintains external vendor relationships and collaborates on contract terms with internal Technology Sourcing team
Directs the performance and development efforts of direct reports (Manager and Director) and is responsible for an overall staff of 130-150 technology professionals achieving transformation to a cloud operating model
Works with team members to define career development plans and ensures the resources are available for them to progress according to the plan
Conducts performance reviews, recommends candidates for promotion and manages performance improvement plans as necessary
This position has significant financial management responsibilities and oversees multiple cost centers comprising approximately 25 million in expense annually. Creates, reviews, and manages annual budgets, including re-forecasting annual spend at least twice per year and reporting monthly variances
Masters degree in Business or Computer Science
15+ years of IT operations experience, at least 10 years of which is in a management capacity. 3+ years demonstrated results managing cloud transformation from traditional data center environment
Strong application technology and infrastructure knowledge and experience
Strong communication and leadership skills (written and verbal), along with knowledge in work flow, search and content management
Strong bias toward customer service and continually improving customer experience and costs
Strong business acumen, leadership skills, with the ability to build relationships with and influence all levels within an organization, most importantly at the senior executive level
Results orientation with proven ability to mobilize and energize large, complex cross-functional teams to implement creative out of the box solutions
Strong expertise in project management skills, with proven ability to work with competing resources, budget limitations, and. strong conflict management skills
Proven ability to manage large, unstructured issues, organizing them into solvable, prioritized projects designed to meet over-arching goals across the organization while leading multiple large, complex projects; and working directly with customers
Ability to present information in a variety of different formats and influences all levels of the organization, including senior executives
Demonstrated leadership skills with the ability to develop individuals to their optimal potential
Global travel is required for this position to build and maintain relationships and address critical support needs. Must be willing to travel up to 15+% of the time, occasionally on short notice

Cloud Operations Senior Windows Administrator Resume Examples & Samples

Lead and participate in execution of the operations and management of a group of Windows Operating Systems: Servers (2008 R2 and 2012 R2)
Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
Develop or lead oversight of update, documentation and management of GPOs to meet FISMA and FedRAMP security requirements
Manage, monitor and respond to alerting for systems and services maintained
Implement patches and upgrades to ensure server environment is in compliance with DoD STIG, FISMA and FedRAMP requirements
Support implementation of Role Based Access Control (RBAC)
Lead and manage automation of system management and monitoring using SCCM and SCOM
Lead or support team in design and implementation of Windows Clustering for SQL
Lead and manage oversight of troubleshooting and resolution of operational issues, performance and operational tune-up
Assist in leading documentation and adherence of operational execution in compliance with program and customer change and configuration management processes and procedures
Lead or support team in establishing standard operations and maintenance activities and procedures
Coordinate, monitor and provide status updates for day to day operational concerns to customers and program stakeholders
Provide tasking and direction to other operational team members in line with Program and Operational leadership and guidance
Support capacity planning activities
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired
Advanced knowledge of Windows Server (2008-2016)
A solid understanding of LAN/WAN networking
At least 5 years proven experience as follows

AWS Cloud Operations Specialist Resume Examples & Samples

Configure and monitor availability and performance metrics
Develop and manage resource utilization, billing, and optimization process
Analyze performance bottleneck based on monitoring data
Configure and manage security polices, compliance policies, and access controls to AWS resources (e.g. Amazon EC2, Amazon Elastic Load Balancer, Amazon VPC, Amazon RDS etc.)
Configure and manage audit for AWS resources
Develop and operate backup/restoration procedure
Develop and operate patch management procedure
Develop or update CloudFormation script to automate provisioning of AWS resources
Where applicable, develop AWS command line script or CloudFormation script to automate tasks
Respond and resolve production incidents related to AWS resources as well as operating systems running on EC2 instances (e.g. Redhat Enterprise Linux etc.)
1 - 2 years’ experience as a systems administrator in a systems operations role
Experience with maintaining operating systems at the command line (shell scripting in Linux environments, cmd or PowerShell in Windows)
Minimum of one year hands-on experience with the AWS platform
Professional experience managing/operating production systems on AWS
Monitoring and auditing systems experience
Hands on experience with the AWS CLI and SDKs/API tools
Good grasp of fundamental security concepts with hands on in experience in implementing security controls and compliance requirements
(Preferred) Experience in running DevOps

SDM Cloud Operations Resume Examples & Samples

Maintain a stable cloud environment
Contribute for improvements, implement best practices, automations
Analysis of risk and impact assessment for smooth operations
Face IS Audits and reduce number of observations
Assessment of cloud environments & application usage and define their roadmaps
Manage budget, analyze cost, track costs and forecast budget for following years
Drive Cost optimization initiatives
Minimum 10 years’ experience in Information technology
Minimum 3 Years in IS/IT Service delivery & operations
Minumum 2 years in Cloud environments
Minimum 5 years in system administration (Windows & Linux)
Experience of working with large multi location Enterprise necessary
Strong knowledge of Cloud environments & cloud based applications
Deep knowledge of concepts like Azure Cloud, Amazon Cloud, Hilion, O365, OneDrive, Win Client, software packaging & deployment, release maanegmant
Good experience on Windows Server & VM Vare technologies
IT Infrastructure, Datacenter experience is must
Good to have experience of working on public Cloud like Azure, AWS, and Google etc
Computer science, engineering or technical related degree preferred

Cloud Operations Lead Engineer Resume Examples & Samples

Cloud based Platforms knowledge (Amazon Web Services especially)
System Administration (Linux/Windows)
Scripting knowledge(Python/Bash)
Security Information Event Management knowledge (SIEM)
Experience working with Open Source tools (Zabbix, Graylog, Graphana)
Ability to create execution plans and track their progress
Ability to multitask in different tracks both management and technical
Leadership from technical and personal perspective
Comfortable with customer-facing communication and support
Ability to work with virtual teams

Head of Cloud Operations Resume Examples & Samples

Lead and contribute in the Cloud Ops team to automate the build out and maintenance of our cloud infrastructure using Infrastructure as Code practices
Work closely with our Architects, Engineers and Product Managers to set up CI/CD infrastructure and processes to continuously deliver value to our customers on rapid cycles
Continuously improve our infrastructure to be easily deployable, scalable, secure and fault-tolerant
Responsible for Monitoring and Incident Management to ensure high availability and low MTTR
Lead the Product/Tool/Vendor selection processes using a POC based data oriented approach
Re-engineer processes and manage practices to ensure that all activities are compliant with InfoSec best practices
Take on the same responsibilities of a DevOps engineer such as being on-call, writing deployment scripts, debugging applications, evaluating new technologies and more
Help build a pipeline of qualified DevOps candidates for future openings and lead the DevOps engineers
Led a high performing Ops/DevOps team for a minimum of 3+ years
Supported Windows/Linux deployments in the cloud for companies with high traffic web applications
Experience with configuration management tools (E.g. Puppet, Chef, Ansible etc)
Managed production monitoring and incident management using tools like AppDynamics, NewRelic, PagerDuty, DataDog etc
Experience building CI/CD pipelines for Docker containers using tools like Jenkins, TeamCity etc
Experience with log collection and analysis, builds and performance monitoring/tuning of your infrastructure
Designed, monitored and managed scalable and fault-tolerant deployments and supported them in real-world scenarios
Experience writing scripts such as perl, ruby, bash, groovy, or python
Extremely reliable and we can count on you in times of need and are used to being on-call/pager duty

Director, Cloud Operations Resume Examples & Samples

We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to adhere to these principles in everything that you do
Qualified individual will work with group of colleagues to design, build, maintain, and enhance an advanced environment that hosts Guidewire software for our client base
Individual will lead geographically dispersed team of engineers located both in the US and oversees. Ability to clearly communicate and work across multiple location is critical for this role
Aspects of the position involve commitment to customer SLA’s. While the individual will work during normal business hours, occasional high priority work outside of established business hours may be necessary (i.e., to help with urgent customer issues). In addition, person needs to demonstrate ability to manage others to stated SLAs and report on SLA compliance
Successful candidate may need to assist in analyzing financial performance of the team and various options for management decisions
Individual will own several vendor relationships and will need to be skilled in managing and reviewing contracts and vendor performance
Part of the job is to make decisions regarding guidewire’s use of new technologies and evaluate its maturity, applicability, and risk levels
Strong focus on automation and desire to optimize existing processes as needed
Demonstrated problem solving skills
Ability to prioritize tasks based on impact and severity
Flexible, enthusiastic approach to work including a strong desire to learn new technologies
Experience working in an environment with cloud based enterprise applications (5+ years)
Experience working with AWS (3+ years)
Experience using a software defect tracking system such as JIRA (3+ years)
Advanced understanding of modern infrastructure design and operations (7+ years)
Strong grasp on how to design and maintain HA systems
Ability to direct troubleshooting quickly and effectively
Minimal supervision, able to communicate with developers comfortably
Experience participating in on-call schedule, incident management and root cause analysis (3+ years)
Exposure to common IT certifications (such SOC, PCI or ISO)

Director of Cloud Operations Resume Examples & Samples

10+ years of relevant experience including at least 5 years in an Operational Leadership role
Experience working with automation tools
Experience working in highly virtualized environments
Strong Linux knowledge and experience including 5 years maintaining, troubleshooting, and performing performance analysis and tuning
Strong knowledge of configuration management technologies (e.g. Puppet, Chef)
Extensive experience designing and building large-scale highly-available, high-volume environments ideally in a SaaS or production customer-facing environment with 24x7 100% uptime goals
Strong track record of effective project management, estimating resource requirements and timelines, managing and tracking multiple projects simultaneously, and delivering on commitments
Solid knowledge of networking concepts, equipment, protocols (firewalls, load balancers, routers, switches, etc.)
Experience with monitoring and performance analysis tools
Strong knowledge of cloud technologies, both private/public and hybrid
Significant knowledge of relevant hardware technologies, include compute (blade technologies, hyper-converged platforms) and storage arrays (SSD, Spinning Disk, Hybrid and storage networking)
Very strong verbal and written communications skills
The ability to the ability to clearly define ideas and recommendations, lead physical and virtual teams, and drive consensus
Excellent interpersonal and team building skills
An easy-going attitude and sense of humor
A positive, people-oriented and energetic attitude
An analytical, creative, and innovative approach to solving problems
An interest in working hard, being challenged and having fun at the same time

Cloud Operations / Platform Architect Resume Examples & Samples

Highly developed critical evaluation skills, and the ability to assess the potential impact of emerging technologies
Ability to propose innovative technology solutions within the constraints of large-scale enterprises, and take the lead in implementing and evaluating these solutions
Strong presentation skills, with the ability to articulate the larger implications of an emerging technology or practice
Experience in IT delivery life-cycle planning and management methodologies and tools
Experience in one or more of Accenture’s Architecture Innovation focus areas: Cloud Computing, Complex Event Processing, Dynamic languages and advanced Java, Massive Data Warehouses, Advanced Business Process Management systems, Open Source Software (with project delivery experience using Liferay, Talend, Alfresco), high Security systems, Next Generation IT technologies, and Extreme Transaction Processing systems
Bachelor's or Master of Science in Computer Science, Software Engineering, Electronic Engineering (or similar field)
Excellent oral and written communication skills in the English language

Cloud Operations / Platform Architect Manager Resume Examples & Samples

2+ years of experience in designing cloud-based applications and architectures with IaaS and PaaS (CloudFoundry or OpenShift)
3+ years of experience with DevOps, Continuous Delivery
3+ years of experience with Infrastructure Automation tools (e.g. Chef, Puppet)
1+ years with any of the following programming/scripting languages: Python, PERL, Java, Scala, Erlang, JavaScript, PHP, Groovy, Ruby
Installation, configuration and development including work within a production environment
Experience and interest in containerization technology

Cloud Operations Manager Resume Examples & Samples

Manage and coordinate the provisioning of data center services including colocation, connectivity, deployment and any additional services to be delivered to the Cloud Services data centers
Support the DR and business continuity plans as defined
Interface with and provide expertise/guidance to other teams inside and outside of the IT organization, such as Customer Support, Professional Services and Development
Lead problem resolution process to root cause, take initiative in identifying and fixing broken processes in the infrastructure environment
Support the on boarding process of new customers to ensure adherence to Teradata Cloud procedures
Adherence to all security policies, standards and procedures in the performance of job duties
Report any potential security weakness, exposure or suspicious indications to the manager of Security
Position is based in San Diego, CA
Travel: 25% of the time
Proven experience leading support and strategy of an infrastructure environment
Experience in multi-datacenter environments
Familiarity with Iaas/ PaaS/SaaS and Cloud business models, user experience, and multi-tenancy architecture a plus

Cloud Operations Analyst Resume Examples & Samples

Master’s degree in a Supply Chain Management, Industrial Engineering, Business or engineering-related field
Experience working with MS Office applications, including Excel, Word, PowerPoint, Visio, and Access
Proven track record of working well in cross-functional groups and teams to achieve common goals
Detail-oriented while also able to grasp high-level concepts quickly
Able to effectively and efficiently communicate ideas and concerns with other individuals
High interest and enthusiasm in cloud computing, business operations, and supply chain management
Interest in a rapidly changing business environment from one of the largest companies in the world
History of leading or contributing to large-scale business transformations and cloud initiatives
Prior internship or work experience with large technology firms a plus
Familiar with Oracle E-Business Suite and Applications a plus

Director of Cloud Operations Resume Examples & Samples

Management of AWS Virtual Infrastructure, Networking, Server, Storage, Database, Middleware, Backup and Disaster Recovery components and projects for our internal stakeholder environments. Management of daily infrastructure operations to ensure availability SLA is met for all Cloud Services customer environments
Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements. Development and evolution of IT infrastructure standards and procedures based on the ITIL framework
Development of overall Infrastructure Vision to support Cloud Services Infrastructure needs for the future. Interfacing with Stakeholders to establish requirements and negotiate priorities for all infrastructure projects and operations
Works in a concerted effort with application development to resolve complex issues and provides oversight and collaboration of technology products and service alternatives that improve the production services environment
Provide and present status, analysis and reporting to internal stakeholders, executive management and Senior Leadership
Interface with the Security and Compliance teams to ensure adherence to the compliance standards (e.g. ISO 27001:2013)
Bachelor's degree in information technology, computer science
10+ years of IT experience in large, enterprise, public clouds
3+ years of experience with Amazon Web Services
Exceptional project management skills and presentation skills
Demonstrated ability to analyze and troubleshoot complex issues and provide recommendations
A passion for mentoring and coaching others so that they exceed their own expectations
Cool disposition under pressure
Experience with trend analysis, tracking and reporting team goals and metrics
Strong oral and written communication skills with a proven ability to interface and influence all levels of management
Available for occasional travel to NY City and other locations
A team player who is energized by helping everyone succeed

Cloud Operations Principal Engineer Resume Examples & Samples

Configuring, managing and automating AWS
Configuring/managing AWS CloudFormation scripts, Elastic Load Balancers, Virtual Private Cloud
Vmware ESX/vSphere administration/configuration including HA/DRS and SRM
Windows Server administration/configuration including: Active Directory, Group Policy, DFS, DHCP, DNS and WSUS
Experience managing technical projects, including resource management and reporting
Experience working with ServiceNow (or similar ticketing/ITSM application)

Cloud Operations Manager Resume Examples & Samples

Manage the smooth operation of a team of experienced hosting engineers including typical man management duties, objective setting and appraisals
Monitor the workload of the team and handle workload priority conflicts
Be a point of escalation within the team for incidents, requests and projects
Be a key liaison with our two development teams who write and release products destined for the cloud environment along with some infrastructure as code components
Handle escalations from around the business and implement changes to address process issues and improve service quality
Provide strong technology leadership to the engineers across a wide range of virtualization, operating system, storage and network technologies
Be a strong advocate of the Change Management policy, review changes and ensure team adherence
Participate in the resource and maintenance planning meetings and agree a schedule of work
Oversee incoming tickets to resolve issues and implement service requests for our customers
Escalation handling as required
Problem management oversight
Help the development team operationalise their products through advice and consultancy
Draft and implement approved technical changes to our products and infrastructure
Publish and refine work instructions and procedures to enable your and other operational teams to implement routine work and fixes
Plan, monitor and progress technical projects and seek opportunities to implement automation and configuration management, reducing technical debt
Participate in the on call rota and occasional out of hours scheduled work
Configuring, managing and automating AWS, including CloudFormation scripts, Elastic Load Balancers and configuring VPCs
Managing and maintaining Chef Cookbooks and Recipes
Windows Powershell for administration and automation
Source Control and the fundamentals of working with Git
Vmware ESX/vSphere administration/configuration
Microsoft Windows Server administration/configuration including: Active Directory, Group Policy, DFS, DHCP, DNS and WSUS
Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs
Symantec Endpoint Protection
NetApp SAN / SnapManager for Virtual Infrastructure
Vagrant / automated testing
Excellent verbal and written communication skills in English
Experience managing a team of highly technical engineers
Excellent problem solving skills and an eye for detail

Cloud Operations Analyst Resume Examples & Samples

Work through cost, security, and governance analytics problems at a fleet level using several reports / data end points, and tools (current and new, yet to be determined)
Modeling / Strategizing the cloud end points needed to support Big and Broad Data to inform architecture, engineering, and management about opportunities to better our positions
Analyze one of the Amazon Web Service’s largest Enterprise customers from a strategic position
Administrator level access to tools to help with System Administration of reporting and analytical tools used by our HERE customers for visibility of cost and usage of cloud
Amazon Web Services experience, IaaS and PaaS services (e.g. EC2, Lambda, Redshift, RDS)
Two or more years of industry experience with Regression, Time Series Prediction, and Optimization Outcomes modeling
Proficient in Excel, Macro Creation and Management, and SQL query writing / optimization
Big Data experience using Map Reduce, HaDoop, Kafka, Spark, or other ‘stream’ services
Experience writing technical documentation of algorithms, models, and ingress/egress diagrams
Bachelors in Science (BS) or equivalent work experience, preferable: Technology focused
High level of oral and written skills
Industry knowledge of commercial tools used for Big Data and Cloud Analytics
Database and storage solutions for creating / maintaining data used for analytics

Oracle Database Administrator Cloud Operations Resume Examples & Samples

Maintains the operations of a mixed Oracle database environment- single, RAC and DG instances
Assist implementation team with build out and support of large ETL database environment which may contain RAC, DataGuard and Golden Gate
Perform regular maintenance of the Oracle databases including backups, restores, data pump, archiving, and review of logs for errors or potential problems
Regularly review space capacity and perform tasks to manage space usage through archiving or increasing disk space
Collaborate with other operational Oracle DBAs, developers, infrastructure teams and external customers to resolve problems with application/database systems
Installation, Configuration, Upgrading and Patching of Oracle Server Software and related products
Develop and implement Archiving, backup and recovery strategies
Interact with application owners/developers and/or technical staff
Ability to complete tasks and produce appropriate deliverables within project time schedules
Responsible for database monitoring, troubleshooting
Configuration, backup/recovery, sizing, space management, PL/SQL tuning, diagnostics, and proficient with the use of Oracle's Enterprise Manager/ Cloud Control
Designs, implements, and periodically tests the database backup and recovery procedure in conjunction with other IT staff
Assists with support of SQL Server database systems
Team player with excellent written and oral communication and organizational skills
Demonstrate willingness to learn new skills, cross train on a large number of systems and provide knowledge transfer to other team members
On Call Schedule participation and provide 24X7 Support
Manage cases in ticketing system
US citizen requirement
8+ years as an Oracle Database Administrator
B.S. degree in computer science or equivalent
Experience with Oracle ASM/GRID/RAC (11gR2, 12c)
Experience with managing multiple RDBMS on large systems, preferably high availability 24x7 environments with RAC
Experience installing, patching, upgrading and maintaining Oracle database
Experience with configuration, backup/recovery, sizing, space management, PL/SQL tuning, diagnostics, and proficient with the use of Oracle's Enterprise Manager/Cloud Control
Experience planning, configuring, and replicating Oracle DataGuard, or similar Disaster Recovery solution
Experience with DataPump, RMAN & restore and recoveries across various scenarios
Hands on experience with advanced Oracle features like partitioning, parallelized queries and other Oracle EE features
Prior experience with performance analysis, performance tuning and with debugging, identifying and fixing performance issues
Some experience with SQL Server 2008/2012 for performance and tuning and backup/restore
Experience in an Oracle Development DBA role, performing routine development and DBA activities (schema definition, PL/SQL, stored procedures, triggers,etc.)
Strong verbal, written and interpersonal communication skills
Experience with Linux and Windows environment
Demonstrates excellent communication, organizational and follow up skills

Watson FSS Cloud Operations Specialist Resume Examples & Samples

Provisioning and setting up new customer environments
System administration, maintenance and troubleshooting on Microsoft Windows Server, Red Hat and CentOS-based Operating Systems
Hypervisors and virtualized environments (Xen, VMware)
Protocol (HTTP and HTTP Secure), Secure Sockets Layer (SSL), Transport Layer Security ( TLS), and Secure File Transfer Protocol (SFTP)
Network skills/understanding, fundamental; skills with firewalls/load-balancing
Time management and prioritisation

SAP NS IT Cloud Operations Resume Examples & Samples

Self- motivated, creative, willing to work as a member of a team, organized
Possess interest, ability and skill writing low to medium complexity shell scripts and software programs ( BASH, Python , or Perl), as well as have the ability to complete basic Linux system administration tasks
Past knowledge and experience with data network and IT security related items, including managing and installing patches to servers

Cloud Operations Lead Resume Examples & Samples

Lead Global Operations Team for 24/7 enterprise grade production support
Maintain systems integrity and security
Implement automated tools for high availability, high performance and multi-client support
Develop reports and analyzing and summarizing information
Establish and document processes for platform and system management
Strong inter-personal skills to represent CSG in customer meetings and drive discussions with senior personnel regarding new technologies, best practices and continuous innovation
Align with the OpenLink Product team and give input to help drive the product roadmap
Manage and resolve escalations during implementation or production situations for customers while providing effective and timely communications
Train internal staff on operational procedures
Manage vendor relationships
Regularly assisting team-wide progress to goals, developing solutions to address gaps, and adjusting course of action, where needed
Provide sales support through project plan development, estimation, and document authoring for RFP/RFI responses, sales proposals, and Statements of Work to meet the clients’ desired business requirements
Perform quality control
Maintain environment KPIs

Developer for Cloud Operations Resume Examples & Samples

Develop, Test, Deploy and Support our continuously improving monitoring and operation tools, focusing on fast turn-around times
Collect and understand feedback and improvement requirements from our Cloud Engineering teams
Drive concepts for automatization improvements
Work with central SAP teams to reuse SAP central infrastructure efficiently
This role may require on-call duty
University degree in Computer Science or related field
1-2 years’ experience with at least one modern programming language (Python [preferred], Java, JavaScript, Ruby, ..), HTML5 and SQL
Willingness to learn new concepts and technologies
Ability to develop automatization and monitoring concepts. Excellent team player, self-motivated, passionate and highly driven

Cloud Operations Architect Resume Examples & Samples

10 or more years of professional IT experience in large scale environments with hands on experience in multiple technologies wearing multiple hats
At least 2-4 years of relevant experience as an Architect, preferably focused on cloud technologies
Degree in Computer Science, Engineering, or similar technical area or the equivalent

Financial Services Cloud Operations Specialist Resume Examples & Samples

Responding to SaaS customer issues related to the SaaS offering infrastructure, and working the corresponding tickets to resolution
Daily PureData/ Netezza appliance administration and monitoring, including but not limited to backup, restore, data slice maintenance and health, grooming, optimization, recourse utilization as well as applying latest patches and upgrades to the NPS (Nice to have)
Collaborating with Customer Support and development team to resolve complex customer issues that span application and cloud infrastructure
At least 1 year experience in Virtualization technologies (i.e. VMware vSphere, Citrix Xen, Microsoft Hyper-V)
Storage Area Network(SAN) technologies
Web and application streaming services as well as related protocols such as HTTP, TTPS, SSL and TLS, FTP, SFTP, IIS and Citrix Web Interface / StoreFront
MS SQL database administration and maintenance
Single sign-on solutions and the Security Assertion Markup Language (SAML) 2.0 standard
At least 1 year experience in IT Support Administration
At least 1 year experience in Active Directory, SMTP, NTP, SCCM, IIS, Apache Tomcat services
Linux shell scripting (i.e. Python, Ruby etc.) and PowerShell scripting language

Cloud Operations Platform Engineer Resume Examples & Samples

Experience managing high-performance and highly available production systems, including applications, storage and networks
Experience with application deployment, troubleshooting, production support
Experience with monitoring platform and application performance and usage
Experience with troubleshooting applications
Experience with automation scripts and CI/CD pipeline tools
Knowledge of Continuous Integration/Continuous Delivery (CI/CD) tools (Jenkins, Concourse or others)
Experience with cloud infrastructure (firewalls, load balancers, DNS, DHCP, NAT)
Experience with various virtualization technologies
Experience configuring and maintaining secure, large-scale, complex, distributed applications/platforms
Experience with Backup/Recovery and Upgrades
Understand private and public cloud platforms and providers, such as Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure
Analytical Thinking
Crisis Management
Problem Solving/DecisionMaking

Cloud Operations Director Resume Examples & Samples

Business partnering abilities with Operations, Business Partners, and other Finance groups are essential. Success is heavily dependent on ability to deep-dive into detail while maintaining a clear vision of end goal with acute deadline awareness
Scenario Modeling & Analysis: Heavy data analysis and dynamic scenario and sensitivity modeling with emphasis on identifying KPIs, drivers, correlations, and trends
Performance Analysis & Reporting: Operating performance capturing and monitoring via creation, maintenance and analysis of dashboards of strategically selected KPIs. Gap identification and root cause research/analysis
Planning: Work with the organization to implement action/strategic plans
Pricing analysis: Partner with the Cloud organization on planning and implementing pricing changes by providing analytics on profitability
Problem solving: Ability to work under uncertainty, stringent deadlines and limited supervision
Responsibility & Ownership: Strong sense of ownership & responsibility, desire to improve and expand knowledge and to enjoy the learning journey
Process Improvement: Working with Operations, Accounting, Finance, ITG, Business, and other relevant groups to improve processes as needed to streamline processes and increase efficiencies and performance

Paas Cloud Operations, Support Engineer Resume Examples & Samples

Fulfill incident requests from internal and external customers surrounding the management of PaaS Platform within applicable SLAs
Ability to cope in a stressful environment and deal with incidents in a calm manner
Support the system during change windows and raise tickets if there are any overruns
Coordinate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of Linux systems to meet business demands for PaaS
Recommend appropriate tools in order to improve efficiency, reliability, and performance of daily monitoring tasks
Relevant Qualification in Computing i.e. Diploma and/or 2+ years equivalent work experience in a high pressured team environment
An awareness of Application Server environment in any of the following Technology areas - Oracle Web Logic , IBM Websphere, JBoss, Apache Tomcat , Java EE
At least 2 years production experience in supporting within any Unix-like operating systems(Linux/Unix/Solaris) and middleware
Basic System Administration, Shell scripting with Perl/any Shell ,
Prior experience in Technical Support is a plus, ITIL (training or certification) or IT Service Management is a plus
Documentation skills in order to provide structure to the processes followed
A good team player with ability to communicate effectively and assertively
Good interpersonal and collaboration skills
Highly self -motivated , directed and able to solve issues with minimum direction
Keen attention to detail and accuracy
Good working knowledge of working on a Linux Administration in any distribution
Experience in an Application server / WebLogic Administration technology
Hands-on experience with Java/Python Development
Hadoop, Puppet or Graphite frameworks
Jenkins/Hudson or other continuous integration environments
Linux / Solaris
Virtualization frameworks such as VirtualBox, OVS/OVMM

Cloud Operations Manager Resume Examples & Samples

Align cloud projects with the business strategy and ensure that cloud projects are completed on time and within budget
Collaborate with product architecture, cloud architecture and DevOps to design, implement and evolve a cloud automation strategy based upon industry best practices
Leverage Agile methodologies, such as Kanban, to provide for on-going (24x7) monitoring and support of internal and external customer cloud environments including product upgrades, rollouts and security patches
Build out a cloud-based continuous deployment environment for analytics solutions
Develop and execute an internal and external communication plan for the cloud team
Extensive organizational skills, detailed documentation habits and Agile project management capabilities are essential
Excellent communication skills with both technical and business audiences
Proven experience with private and public cloud deployment of large scale systems that are horizontally scalable, secure and reliable
Prior experience with AWS or Azure deployments while supporting distinct environments such as development, staging, production
Knowledge of provisioning environments using tools like Puppet, Chef, and Ansible, as well as, monitoring tools (Nagios, Datadog, etc) and reporting infrastructure (Splunk, Loggly, etc.)
Background in Unix system administration
The ideal candidate will have a proven track record (10+ years) in managing high-performing, globally-dispersed teams and successful cloud projects delivered on time and within budget
B. S. or M. S. in Computer Science or related field
Must be a self-starter and able to work well with others in a fast-paced agile environment with an emphasis on collaborating and assisting the team to meet business objectives

Director of Cloud Operations Resume Examples & Samples

Will help support the transformation of business operations as the models and infrastructure shift toward a subscription model
Will be for managing the cross functional interaction between field, product and operations to increase efficiency in the development and execution of go-to-market programs
Will develop the methodology for business analytics that drive commercial insights and support effective market programs
Will help develop the solution packaging and pricing functions for the new offerings that will be required as we increase focus on subscription solution offerings
Will help drive the commercial models and policies that will be needed to ensure we drive a consistent approach for solution consumption, measurement and utilization
Will provide review and insight into the service delivery and customer success processes that are required to drive a healthy recurring revenue model with a focus on cross-functional feedback between field, product, finance and marketing teams

Cloud Operations Technical Specialist Resume Examples & Samples

Extract data from huge datasets to spot trends and anomalies, visualize complex results to highlight areas of interest and remove noise/clutter
Analyze historical contributing factors to identify automation opportunities within cloud
Maintain environment to current vendor recommended version levels
5+ years work experience architecting and building big data analytics systems, including dashboards and visualizations
Oracle, Mongo DB, Hadoop, SQL Server
Issue Tracking : Jira

Cloud Operations Senior Manager Resume Examples & Samples

Provide 24 X 7 operations for Gemalto Cloud Services
Oversee Network Operations, Service Desk, Event Management, Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services
Define and report Key Performance Indicators to monitor process health; define and report Customer facing service metrics. Implement and oversee Security policy, monitoring, and guidelines for Cloud Services
Take initiative in discovering existing and new challenges pertaining to the operations of Cloud Services and propose pro-active measures
Constantly seek to improve, resolve, and streamline tools and processes to meet operational challenges
Lead Service Disruption and Outage Analysis to create timely Disruption Reports and prevent the reoccurrence of incidents
Directly manage assigned employee team. Carry out management and supervisory responsibilities in accordance with the organization’s policies. Responsibilities include interviewing, hiring and training; planning, assigning and directing work; setting objectives and appraising performance
Responsible for creating Runbooks in order provide clear guidelines for staff on operational procedures during incidents/escalations
A Bachelor’s degree in Computer Science or related field or 5+ years of professional work experinece in a related field
5+ years of progressive experience in large complex information systems, Cloud services recommended. Experience with Amazon Web Services (AWS) is a must have. High level knowledge of automation tools such as chef and or Ansible is required
5+ of IT Service Management, data center, server, and storage management, virtualization, networking, systems management, and/or project management are recommended
Education or equivalent experience in ITIL, Cobit, and/or HIPAA preferred for this position. Three years’ experience in a leadership role preferred
Experience with supporting and deploying cloud based applications
Certifications in ITIL considered a plus for this position

Cloud Operations Lead Resume Examples & Samples

Experience with UNIX flavored Operating Systems and Automation
Good understanding of various infrastructure areas such as Server, Virtualization, Storage, Infrastructure Applications, Database and Middleware, Network and Security
Solid grasp of high availability, load balancing, disaster recovery solutions, replication and automation technologies
Exceptional critical thinking and problem solving skills
Ability to learn quickly and draw meaningful conclusions from independent research

Infrastructure & Cloud Operations Manager Resume Examples & Samples

Analyze problems of diverse scope that requires an in-depth understanding of networking, server/computer, storage, telecommunications and other related technologies
Develop internal staff to achieve a high level of proficiency and professionalism
Lead resource teams in the effective management of bank technologies
Facilitate vendor management activities to include third party risk, change management, cost control and scheduling
Implement department projects and objectives within cost and time constraints
Maintain a high level of support to ensure top service and response to bank associates
Oversee personnel issues and performance management
Partner with other technology teams within TAG to achieve strong ongoing relationships and to create effective solutions
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
May be asked to coach, mentor, or train others and teach coursework as subject matter expert
Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words
Takes personal initiative and is a positive example for others to emulate
Embraces our vision to become "The World's Greatest Bank."
May perform other duties as assigned
High School Diploma or GED is required
Bachelor's Degree in Computer Science, IS or related field is preferred
5-8 years of IT infrastructure & systems work experience
3+ years of managing medium to large size business networks
3+ years of managing direct reports or demonstrated leadership experience
Ability to plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures. Ability to communicate technical/complex information both verbally and in writing
Advanced experience in deploying and utilizing mature IT risk management methods and methodologies to gauge overall business risk and business impact
Demonstrate proven, hands on experience in building and operating a high-quality IT infrastructure with heavy emphasis on Windows server, virtualization, network storage and backup technologies
Knowledge of security standards and best practices
Extensive strong Windows Systems Administrations skills. Strong knowledge of Azure and Office365. Strong Knowledge of MS SCCM for managing servers and -desktop patching, updates and deployments. Strong VMware VCenter/VSphere experience. Strong storage management, maintenance, and monitoring skills (SAN, iSCSI, NFS, CIFS). Strong Data Center Administration skills
Basic financial budgeting and resource planning. Candidate should exhibit the passion and commitment to developing leading edge technology, working hard and having fun in a dynamic, ever-changing environment while maintaining cooperation, understanding, trust and credibility

Cloud Operations Technical Manager Resume Examples & Samples

Lead the local team in collaboration with an international cloud operations teams in delivering multiple enterprise level SaaS and hosted solutions
Demonstrating a deep understanding of cloud concepts such as virtualization, containerization, autoscaling, CI/CD toolchains, and building fault-tolerant solutions and leading the team in the adoption of new Cloud culture
Owning and driving the cloud operations initiatives and projects related to automation, improvement and integrity of systems and infrastructure
Leading the team’s partnership with engineering, DevOps, and product development teams to deliver and support end-to-end solutions that are resilient and scalable
Managing customer issues related to the cloud environments, and working the corresponding tickets driving them to resolution
Proven ability to lead a team and perform in a collaborative, team-oriented environment with a strong customer orientation (internal and external)
Leading the collaboration with Customer Support to resolve complex customer issues that span application and cloud infrastructure with strong concentration on client success
Planning and managing the team in provisioning and setting up new customer environments, installing updates and patches as well as all activities around monitoring and responding to alerts generated on the components of our infrastructure and systems, enabling the team to investigate for root cause and troubleshooting errors/issues
Managing the team’s activities for maintaining offerings’ SLAs (99.9x% uptime)
Driving technical excellence and improvement across the organization, as well as across offerings
Prior management experience is preferred, but any effective team leadership is also acceptable
It must be willing to join the team in performing all of the activities around provisioning, maintenance, upgrade, monitoring, and alerting of client environments and to be able to provide technical leadership to the team members
Bachelor's Degree in IT, Computer Science, or a similar discipline is preferred
At least 3-years of hands-on experience in server or system administration (Windows/Linux)
At least 3-year of hands-on experience in a operations / customer facing/ technical support role
At least 1-year of hands-on experience in a cloud solution delivery role (Private Cloud is acceptable)
Ability to troubleshoot and identify/document root cause analysis
Understanding of backup technologies and solutions
Experience leading a 24/7 operations teams deploying and operating complex cloud infrastructure at scale (preferably with a cloud provider)
Superior attention to details
Proficient at multi-tasking and proactive in work responsibilities
Knowledge of databases like DB2, MySQL, Oracle, SQLServer, Spark, or MongoDB
1-years of experience in system virtualization
1-year of experience in networking and infrastructure administration
1-year of experience in automation/scripting
A Bachelor's Degree in IT, Computer Science, or a similar discipline is preferred
3-years of experience in server or system administration
2-years of experience in networking and infrastructure administration
2-years of experience in database storage management, database scripting, database administration
2-years of experience in system virtualization
1-year of experience in a customer facing technical support role
1-year of experience in a cloud solution delivery role

Cloud Operations Platform Ops Engineer Resume Examples & Samples

Ensure the highest level of uptime and Quality of Service (QoS) for our customers through operational excellence
Support and maintain global application production environments
Automate common, repeatable tasks at large scale
Install, configure, and upgrade custom and packaged applications
Be an escalation point for all production issues during shift or as required
Guide and promote timely team responses to all SEV3, SEV2, and SEV1 (CSO) incidents
Design and maintain production monitoring systems
Troubleshoot performance and stability issues using a wide variety of tools
Evaluate and manage application and environment security
Follow change management processes during implementations
Use and maintain version control for application infrastructure
Work in a diverse and global team environment
Cross-train with other global team members
Seek opportunities to streamline standard operating procedures through automation
Promote the DevOps mindset
Experience with configuration management tools such as Chef or Puppet
Experience with orchestration tools such as Jenkins
Expert knowledge of using log management tools such as Splunk
Production experience with Mesosphere or DC/OS
Production experience with container solutions such as Docker
Proficiency in major scripting languages (shell,python,PHP,Perl,Ruby)
Familiarity with implementing technical solutions to compliance requirements outlined in the PCI-DSS, SOC2, and ISO 27001

Senior Support Engineer Cloud Operations Resume Examples & Samples

Very good Linux/Unix knowledge
Knowledge of one or more scripting languages: Bash, Python, Perl
Experience with Relational Databases: query language, PL/SQL, procedures and functions
Java/J2EE programming experience and Java application troubleshooting (highly desired)
Experience with cloud technologies such as Amazon Web Services (ec2, s3, RDS, Route 53, Lambda, IAM, VPC, Security groups)

Cloud Operations Business Partner Resume Examples & Samples

Be a trusted advisor: As a consultant and change agent, you drive the right behaviors into the LOBs by partnering predominantly with Customer Engagement and Sales leaders, establishing structure, and identifying opportunities for higher business impact
Understand your business in terms of line of business (LOB) requirements and operational processes to influence the successful alignment between them for efficient planning and execution
Accelerate adoption: Simplify the approach and package it for easier comprehension by senior level stakeholders. Define priorities, articulate the steps for change, and collaborate with the Centers of Expertise on rollout plans. Enhance enablement documentation and present credibly to accelerate buy-in
Accelerate decision-making: Interpret information, leverage insights, and utilize the right tools to provide strategic guidance and recommendations to customer engagement and sales leaders and COOs
Enable Process enhancement: Create a close-loop between Center of Expertise the LOBs. Act as thought leader by providing feedback, sharing requirements and concerns, but also by proactively identifying solutions. Volunteer your business area to incubate processes or tools, taking ownership to lead the effort
Execute: Establish accountability for effective end-to-end execution including the collaboration with Managed or Shared Services as well as other related teams within SAP. Execute at expert level towards operational efficiency and excellence, understanding the foundation and tools, and overcoming barriers to success
Manage your stakeholders: Influence your stakeholders through strong credibility. Foster a one-team approach for greater transparency and impact, proactively fostering the extension of process standards to other lines of the business when of benefit. Your internal customers are Customer Engagement and Sales leaders, your core stakeholders are Operations Centers of Expertise, peer Business Partners, and Managed/Shared Services. You may also closely collaborate with Finance, DBS and Marketing
Demonstrate expertise through special operations projects that require your level of knowledge, skill and seniority. Proactively position yourself to take the lead, motivate peers to join your effort, and drive outcome that may transform process beyond your current team/scope
9+ years of work experience, preferably within an international company in the IT sector
Strong leadership and interpersonal skills and ability to influence outcomes
Excellent analytics and reporting capabilities
Excellent planning and project management skills combined with high reliability
Excellent communication skills, including dealing with executives and senior management
Ability to design and prepare high-impact target-group oriented presentations
Self-motivated personality with high commitment, that takes pro-active initiative and needs minimal to no oversight
University degree in commerce / business, MBA or equivalent experience

Cloud Operations Business Partner Resume Examples & Samples

Be a trusted advisor: As a consultant and change agent, you drive the right behaviors into the LOBs and field by partnering predominantly with regional Customer Engagement and Sales leaders, establishing structure, and identifying opportunities for higher business impact
Understand your business in terms of line of business (LOB) and field requirements and operational processes to influence the successful alignment between them for efficient planning and execution
Enable Process enhancement: Create a close-loop between Center of Expertise, LOB and Field. Act as thought leader by providing feedback, sharing requirements and concerns, but also by proactively identifying solutions. Volunteer your business area/geography to incubate processes or tools, taking ownership to lead the effort
Excellent planning skills combined with high reliability

Cloud Operations Work Stream PMO Resume Examples & Samples

Process adoption & related business impact or improvements (i.e. profitability, deal conversion…)
Simplification - process relevance across multiple business dimensions for greater alignment/efficiency
Incubation success & turnover of improvements in collaboration with Business Partners
7+ years of work experience, preferably within an international company in the IT sector
Ability to work with, collaborate with and influence key stakeholders across organizational layers to achieve set deadlines by taking initiative, setting challenging goals and holding people accountable
Ability to manage difficult operational situations, critically problem solve and build consensus in resolving all issues
Excellent planning and execution skills
Ability to own and drive meetings with multiple stakeholders and effectively attain the meeting’s purpose
Ability to effectively operate in a fast paced, constantly evolving environment
Willingness to work with teams in multiple time zones
Understanding of Customer Success/Engagement function in a XaaS company is a plus
University degree
Project Management (PMP) certification desirable

Cloud Operations Technology Analyst Resume Examples & Samples

Provide 24/7 support, Monitoring, Patching and Break/Fix Operational support of various virtual infrastructure and servers, with a focus on Linux
In addition to the Linux VM’s, support of Windows based VM’s will also be required
Participation in an on-call rotation
Create and edit procedural and technical documentation
Provide governance oversight for troubleshooting complex problems. This involves working closely with business units, other infrastructure teams and external vendors
Work closely with the IT security, audit, contracts and legal groups to ensure compliance with regulatory bodies and contractual obligations
System Administration experience in a Unix/Linux enterprise environment
Working experience supporting and troubleshooting Linux virtual servers
Experience integrating Unix/Linux systems with Active Directory, knowledge of Quest One Privileged Access Suite would be good to have
Unix scripting and automation skills required
Knowledge of supported technologies (i.e. SCOM, SCCM, Azure, SoftLayer)
Ability to build relationships, engage and influence others, work with business units, architects, peers and partners globally
Proven interpersonal skills: collaboration and communications skills (oral, written, presentation) with the ability to communicate complex technical information to non-technical audiences

Cloud Operations Platform Engineer Resume Examples & Samples

Provide 24x7 operational support (L3) when on-call (What is the rotation / schedule?)
Perform complex troubleshooting of multiple applications
Monitor and improve operations performance, security and resources usage
Respond to inquiries and incidents
Submit and implement change requests
Transfer operations support knowledge to through training and writing technical documentation and KB articles on the team wiki
Automate the deployment and testing of software and application services
Experience in Windows system administration, troubleshooting and applications deployment. (IIS, MSI, Active Directory and etc.)
Experience in scripting, bash, batch, PowerShell (preferred)
Understanding of network elements such as firewalls, load balancers, DNS, NAT, TLS/SSL
Experience working with monitoring tools; such as Zenoss or Splunk
Familiarity with the following are advantageous
Able and willing to learn new technologies and tools independently
Patience and dedication when working with clients, vendors, and internal teams
Strong analytical, critical, and creative problem solving skills
Able to manage multiple tasks simultaneously and adapt when priorities change
Proven excellent customer service skills with a professional demeanor
Able to drive results and set priorities independently

Senior Operations Engineer for Cloud Operations Resume Examples & Samples

Analyze performance and identify bottlenecks or slowdowns and take appropriate action to resolve
Implementation of new hardware/software, patch fixes, SAN toolset implementations EMC SRM to support the SAN and NAS Infrastructure at managed Data centres
Own, lead and coordinate operational tasks, issue escalations, process improvements
Recommending changes to procedures which result in operational efficiency
Provide after-hours and weekend support on a rotational basis and as needed
Certification Preferred: Linux/Solaris
ITIL Foundation v3 and/or additional Intermediate ITIL related certifications
5+ years of Sun Solaris administration skills and conceptual knowledge,
3+ years of Linux administration skills,
Active SAN & NAS knowledge,
Understanding of Monitoring tools like-Splunk, Zabbix, Nagios, Pingdom, HP OMI, etc
Exposure to Windows/Azure
3+ years supporting and maintaining EMC SAN / Cisco MDS / EMC VNX / EMC Xtreme IO / EMC VMAX and Hitachi arrays
CISCO UCS experience is strong plus,

ACS Cloud Operations Implementation Manager Resume Examples & Samples

5+ years IT project management or related professional experience or 10 years overall IT industry experience
Microsoft Project: Intermediate skill level
Degree in Business or IT discipline
Multi-tasking, working independently and as part of a team in a fast-paced environment
Accountable for all project deliverables from Start to Close of the project
Leadership – Ability to maintain a professional demeanour and set a positive tone for your project team when faced with stressful or unplanned circumstances
Team Management – Ensure that each team member understands the tasks for which they are responsible and when each task is due
Scope Management – Create & manage a project that encompasses all deliverables contained within the contract
Schedule Management – Take initiative and show a sense of urgency to tenaciously complete work on time; identifying risks to the schedule & striving to mitigate the risk to avoid impact to the schedule
Escalation Management – Correctly identify the point(s) at which an escalation is required in order to achieve timely resolution of issues, mitigate delays to the project schedule and avoid excessive consumption of project hours
Budget Management – Track charges against implementation budget and notify the account manager when the budget is at risk
Team Player - Must be able to work independently while following outlined implementation methodology, collaborating with peers and accepting direction when needed
Customer relationship – this is a customer facing position and having a good relationship with each customer based on trust and respect will facilitate the completion of all project deliverables, conflict resolution and the timely resolution of project issues
Ability to understand technical concepts, be familiar with technical terms related to web and server/client & cloud architecture & facilitate technical discussions
Understanding the need to work flexible hours at times to attain project milestones
Flexibility to travel when needed
Possesses strong product/technology/industry knowledge
Ability to work effectively with senior management

Cloud Operations Manager Resume Examples & Samples

Lead an Global Cloud Operations team delivering services that exceeds 99.9% uptime and providing 24 X 7 operations
Develop a culture of operational excellence using industry best practices for change management, release management, incident management, and risk mitigation
Partner with platform engineering, monitoring, DevOps, and product development teams to build end-to-end solutions that are resilient and scalable
Define and report Key Performance Indicators to monitor process health; define and report Customer facing service metrics
Implement System Management Tools to provide monitoring and management of all Cloud infrastructures
Develop and oversee Network Operations, Service Desk, Event Management, Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services
Implement and oversee Security policy, monitoring, and guidelines for Cloud Services working with Information Security team
Conduct System Outage Analysis to prevent the reoccurrence of incidents
Constant improvement of all services and processes
Responsibilities also include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Bachelor or Masters degree in Information Management, Computer Science, or other related field is preferred for this position, or equivalent experience in ITIL preferred
5+ years of experience leading a 24/7 cloud operations function, deploying and operating complex cloud infrastructure at scale. VMware and AWS experience is a plus
Prior experience in either Application or Platform Engineering and Operations is required
10+ years in IT Service Management, data center, server, and storage management, virtualization, networking, systems management, and/or project management are recommended
Deep understanding of cloud concepts such as virtualization, containerization, auto-scaling, CI/CD, automation and building fault-tolerant solutions; Knowledge of ansible, cloudformation, chef or puppet
Experience and working knowledge of Linux/Unix, Windows technology stacks
Proven ability to perform in a collaborative, team-oriented environment with a strong customer orientation (internal and external)
Excellent interpersonal skills at all levels within the organization
Certifications in ITIL considered a plus
Certifications in Linux, VMware, Storage, AWS and other Cloud Technologies a plus

Cloud Operations Manager Resume Examples & Samples

Oversee and support incident, problem, configuration and change management processes for all cloud services
Apply subject matter expertise and operate within the team to identify, develop, and implement techniques to improve operational productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies
Leverage Agile methodologies, such as Kanban, to provide support of internal and external cloud environments
Work with cross-functional stakeholders including vendors to identify priority process improvement opportunities
Partner with ITSM & application teams to align priorities and validate proper automation of core IT processes
Define, analyze and report Key Performance Indicators and collaborate with other operational groups to have successful uptime of applications and meet SLAs
Analyze problems of diverse scope that requires understanding of networking, server/computer, storage, and administering IaaS/PaaS Infrastructures
Proven, significant experience in business analysis, requirements definition and deployment of business requirements to information systems
Strong background of partnering with service providers with platform engineering, monitoring, DevOps, and product development teams to support end-to-end solutions that are resilient and scalable
Experience in software or infrastructure project delivery required
Experience managing or working with cross-functional teams and partners to deliver against project goals
Strong customer orientation and ability to deliver against project goals
Prior knowledge of facilitating vendor management activities to include third party risk, change management, cost control and scheduling
Experience leading an Agile work environment
Experience with configuration management / systems automation tools
Highly organized and an ability to manage multiple projects simultaneously
Strong mix of technical, communication and leadership skills to enhance productivity
Strong collaboration and customer-focused skills with an ability to create visible value

Cloud Operations Analyst Resume Examples & Samples

Ensuring the highest level of uptime and Quality of Service (QoS) for our cloud customers through operational excellence
Monitoring and maintaining the global production cloud and UAT environments including
3+ years IT infrastructure experience with at least 2 year in cloud operations role
Hands-on experience with multiple, diverse technologies, and processing environments (including but not limited to system and network administration, Amazon AWS (EC2, ELB, CloudFormation, CloudTrail, Config, SES, S3, VPC, RDS), Ansible, remote troubleshooting, Microsoft PowerShell scripting)
Experience with Microsoft Windows infrastructure security hardening
Strong understanding of installation, configuration, and maintenance of operating systems, application software, cloud environments, networking, virtualization technologies (compute, storage, and networking), disaster recovery solutions
Knowledge of the following would be useful

Cloud Operations Specialist Resume Examples & Samples

Provision, deploy, test and document pre-production and production customer environments
Owning and driving the technical operations piece of initiatives and projects related to automation, improvement and integrity of systems and infrastructure
Virtualized application and web servers, as well as related protocols like Hypertext Transfer Protocol (HTTP and HTTP Secure), Secure Sockets Layer (SSL), Transport Layer Security (TLS), and Secure File Transfer Protocol (SFTP)
Network skills -understanding fundamentals with firewalls/load-balancing
Proven communication skills
Passion for client success
Proven time management and prioritization skills
Knowledge of databases like DB2, MySQL, Oracle, SQLServer, or MongoDB
Experience in system virtualization
Experience in networking and infrastructure administration
Experience in automation/scripting

Senior Associate, Cloud Operations Resume Examples & Samples

Manage our cloud operation’s environment to provide for 24/7 availability including hosting, disaster recovery, security, infrastructure and application performance monitoring / alerting, and support for cloud environments
Oversee RunOps Event Management, Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services to ensure issues are being handled timely and according to SLAs
Manage DevOps application support, maintenance, and deployment including product patches, migration, and release rollouts
Interface and “vendor” manage internal KPMG groups providing teams/services to the Cloud Operations group; including but not limited to: Service / Help Desk, Database Admins and general Tech Ops
Coordinate with development teams to create products that are cloud ready, resilient, and scalable
Define and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health; define and report client facing service metrics
A minimum of three years of progressive experience in large complex information systems, and/or Cloud services
Bachelor’s degree in an appropriate field from an accredited college/university, MBA or an advanced degree is preferred
A minimum of two years of IT Service Management, data center, server, and storage management, virtualization, networking, systems management, and/or project management are recommended
Education or equivalent experience in ITIL and/or COBIT preferred for this position
Prior experience with AWS or Azure environments supporting distinct environments such as development, test, and production
Knowledge of and use of monitoring, tracking, logging, and reporting tools like New Relic, Nagios, Jira, Confluence, Splunk, Loggly, Tableau, Excel, etc

Senior Service Cloud Operations Administrator Resume Examples & Samples

Advanced professional communication skills, both written and verbal
Service orientation – high commitment to meeting needs of customers & colleagues and delivering stellar service
Success in working in a fast paced, changing environment with demonstrated ability to prioritize and manage multiple tasks
Persistent in overcoming challenges to accomplish goals and effectively manage change
Ability to make decisions on project activities by factoring in varied viewpoints and impacts for optimal recommendations/results for the overall organization
Ability to drive results
Awareness of the larger business conditions that will impact day-to-day work
Articulates complex information clearly
Detail oriented and able to own, organize, and prioritize workloads to handle multiple top priorities
Ability to work constructively in a fast-paced, collaborative, matrixed team environment
Support coworkers and promotes a positive work environment
Mentor junior staff members and peers
Strong work ethic and passion for excellence
High school degree and or 5 more years of experience implementing and supporting Salesforce (SFDC)
Salesforce (SFDC) Service Cloud, highly preferred
Tax and accounting software knowledge
SAP or similar ERP systems experience
Knowledge of Salesforce.com
Operations environment
Project management/PMI certification
Certifications preferred: SalesForce.com, Certified Administrator and/ or Certified Service Cloud Implementation Consultant
Apex skills
Intermediate to advanced skills in Microsoft Office Suite (specifically: Word, Excel, PowerPoint, Outlook)
Advanced Desktop and mobile computing skills
Advanced Microsoft Office skills
Ability to work independently and meet deadlines with minimal supervision
Demonstrated excellent written, verbal communication skills

100

Development Architect for SAP Cloud Operations Engineering & Automation Team Resume Examples & Samples

Evaluate architecture risks and estimate effort for business case or backlog item, prepare management decisions on these topics
Translate business and product requirements into technical requirements, models and software architecture
Collect and document requirements and constraints with high impact on the architecture as basis for architectural decisions
Responsible for defining the product’s architecture together with implementation team(s), drive alignment of architecture concepts and ensures documentation in architecture concept document(s)
Identifie opportunities for reuse of architecture concepts or software parts and cross-team synergies
Align architecture with stakeholders regarding architectural or technical dependencies
Support and advice product owner by ensuring technical and architectural feasibility, readiness, and compliance
Responsible for setting up collaboration with the developers/architects of the product team/implementation team(s) and contributes to all tasks of implementation team/product team
Good team player, as we are working in a friendly and agile team
“Can do” attitude with clear customer focus
Eagerness to be up to date with latest Software Engineering Methods and Cloud Technologies
Knowledge of leading cloud service providers like Amazon Web Services, Microsoft Azure, Google Cloud Platform is much appreciated
Proven Programming skills in object oriented language like C/C++ or Java
ABAP OO language as well as good database knowledge
Experience in fundamental web technologies such as http, SOAP, XML, REST, HMTL5, CSS, JQuery
Follower of the latest development trends, tools and technology
Be an Innovative Thinker: Continuously improve operating efficiencies and drive automation and optimization
Passion for innovation: Strong interest in business process background
Good communication and technical skills
Excellent team player
High quality demands towards work accomplished
10+ years work experience as a SAP Senior Developer in the outlined skills and competences. Experience in working with international teams is of advantage
10%

101

Business Analyst, Cloud Operations Resume Examples & Samples

Work to improve provisioning processes and tools to decrease the time to provisioning the products
Receive provisioning requests, validate their content and coordinate the provisioning of Oracle's Cloud Services
Follow the progression of provisioning orders and send appropriate notifications when the work is complete
Build documents related to provisioning processes, including internal and external communications
Support the Development team in the automation effort of the provisioning process
Define and execute the use cases, test cases and support internal end users during the implementation phase
Act as a reference person for other teams in the standardization of the processes
Technical operations
Documentation (Use case authoring, process modeling)
Requirements administration
Experience with cloud products and cloud infrastructure
Prior provisioning process experience
Experience with advanced Excel functions
A bachelor's degree (or its international equivalent) is required

102

Cloud Operations Manager Resume Examples & Samples

Manage all aspect of the cost management tool implementation such as, but not limited to tool processes and workflows for user access, data views/creations, reporting, etc
Manage day to day financial operations which includes providing oversight support to FSS/channel teams related to cloud spend as well as forecasting and optimization
Partner with DTTL on enterprise agreement services consumed by the US member firm for cloud such as Azure, AWS, and cost management tool. This partnership will include developing integration processes and workflows between the two organizations
Design and produce reports for ITS stakeholders related to costs, utilization, quality, etc
Manage the Deloitte cloud marketplace with automated processes when possible. This will include creating processes for new services, decommissioning services, user on-boarding, content development and updates, etc
Monitor Azure DSE hours between Microsoft and Deloitte stakeholders
Manage cloud accounts for Azure and AWS
Bachelor’s degree in Business Information Systems or relevant experience and accomplishments
5+ years of experience in the IT field
2+ years of experience using ServiceNow to develop structured work patterns
Demonstrated experience with process improvement and change management strategies
Experience directing technical project teams, providing direction, setting clear objectives, and leading the delivery of managed IT services with a focus on enterprise customer experience
Experience administering Azure & AWS including role maintenance
Experience with scripting languages such as Powershell, Python, etc
Knowledge of SQL, PowerBI, and/or Tableau a plus
Excellent influencing and reasoning skills; good at consensus building
No travel

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