Cloud Operations Job Description

Cloud Operations Job Description

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Cloud operations provides engineering support on setting up and managing hosts, VMs, storage, networking, firewall and load balancer.

Cloud Operations Duties & Responsibilities

To write an effective cloud operations job description, begin by listing detailed duties, responsibilities and expectations. We have included cloud operations job description templates that you can modify and use.

Sample responsibilities for this position include:

To manage the EDCP Core IP landscape within the service domain of our clients
Be on back-up call 24/7 for the Operations team
Ensure stable, reliable, highly-available and secure product foundation within an IaaS environment
Responsible for incident management, problem resolution and process improvement to deliver high quality, reliable and secure applications for customer satisfaction
Observe and recommend improvements to ensure performance and avoid potential pitfalls over time
Lead a team of Offshore Cloud Support engineers to provide 24x7 Cloud support globally
Coordinate efforts in troubleshooting, deployments, upgrades and Sev1/Sev2 issues to ensure timely resolution of issues and provide status updates
Update and maintain accurate Cloud support documentation as required and ensure the same from the 24x7 support team
Part of global cloud support providing 24x7 technical support to cloud infrastructure
Work on support tickets meeting required SLA

Cloud Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Cloud Operations

List any licenses or certifications required by the position: AWS, ITIL, CISSP, VCP, CISM, CIPP, CISA, MCPS, MS, MCSE

Education for Cloud Operations

Typically a job would require a certain level of education.

Employers hiring for the cloud operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Information Systems, Information Technology, Business, Technology, Education, Administration, Computer Engineering

Skills for Cloud Operations

Desired skills for cloud operations include:

Switching
Routing
DNS
Client/server and Internet concepts and techniques
Firewall
Load balancer and DDoS mitigation
Networking
Similar
Firewalls
OEL

Desired experience for cloud operations includes:

Pre-employment background check and drug screening are required
Experience with open source and proprietary cloud and virtualization technologies (OpenStack, Docker, Azure, AWS, Helion, vCloud)
Familiarity with Git, Java and Continuous Integration
2yrs+ experience with cloud platforms such as EC2, CloudStack, OpenStack
Proficiency with the tools and technologies in clients technology stack
Must be process-oriented, energetic and an analytical thinker

Cloud Operations Examples

1

Cloud Operations Job Description

Job Description Example
Our company is looking for a cloud operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for cloud operations
  • Analyze, research, track, and report system concerns, identify business impacts and make recommendations related to daily business operations within the cloud team
  • Develop, refine and execute Standard Operating Procedures, workbooks, and Tactic, Techniques, and Procedures for repeatable
  • Configure and manage security polices, compliance policies, and access controls to AWS resources
  • Respond and resolve production incidents related to AWS resources operating systems running on EC2 instances
  • Contribute to the success of building and maintaining a world-class infrastructure, with key objectives in the areas availability, capacity, scalability, performance and security management
  • Collect, analyze and report on availability, capacity and performance metrics for infrastructure health
  • Coordinate and Implement security strategies developed by the Security Office
  • Ensure group compliance with all security controls and processes
  • Flexible work schedule will be required at times
  • Assist project and development teams with the preparation of releases for production
Qualifications for cloud operations
  • General computer knowledge is required
  • Extensive experience in troubleshooting operating-system and application-level problems
  • Solid understanding of basic network troubleshooting, with exposure to L2/L3 switches, server load balancers and routers
  • Extensive experience working with incident ticketing systems
  • Able to assimilate knowledge of new systems quickly, and be adaptable
  • Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
2

Cloud Operations Job Description

Job Description Example
Our growing company is looking to fill the role of cloud operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cloud operations
  • Directly manage assigned employee team
  • Planning and managing the team in provisioning and setting up new customer environments, installing updates and patches all activities around monitoring and responding to alerts generated on the components of our infrastructure and systems, enabling the team to investigate for root cause and troubleshooting errors/issues
  • Administer, coordinate and report on bookings using existing internal processes, methodology and automation/forecasting tools
  • Manage the quota and compensation process for the Worldwide Cloud Sales Organization
  • Escalation point for the deal desk function for WW Cloud deals, reviewing and working with peers, sales managers and internal resources to ensure quotes/orders meet operational and compliance requirements
  • Drive standards of performance and specific actions that drive sales activities in every Cloud Sales function that are consistent with predefined success criteria for the Cloud Sales organization
  • Manage compliance of the non-standard transactions process
  • Participate in month-end and quarter-end close process to facilitate tracking of outstanding purchase orders, ensuring accurate forecasting, order compliance, bookings report as it pertains to cloud business
  • Manage changing priorities and quickly communicate and escalate issues if required
  • Facilitate team planning sessions and other Agile program ceremonies
Qualifications for cloud operations
  • You are proactive about everything
  • Private Cloud experience desired
  • Server build and installs, network equipment build and installation
  • At least 1 year of experience with core infrastructure components such as TCP/IP, VPN, file transfer and remote administration protocols
  • At least (3-5) years of experience with security engineering or architecture and infrastructure, network, cloud and multiplatform environments
  • At least (1-2) years experience with programming languages such as Python, Java
3

Cloud Operations Job Description

Job Description Example
Our company is growing rapidly and is hiring for a cloud operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for cloud operations
  • Communicate frequently with team members regarding project status and identifies and resolves project problems and issues
  • Responsible for escalating and ensuring resolution to project issues, dealing with resource constraints, and managing intra-team timing challenges and dependencies
  • Initiate actions to identify and resolve project issues and reports on blockers, mitigating steps, and actions taken to ensure timely deliverables, project success and quality
  • Provide weekly status reports highlighting accomplishments, plans and issues to project team members and management
  • Creating and executing roadmaps that direct the movement between current and future states (services, technologies, sourcing)
  • Provide 24 X 7 operations for Cloud Services, Disaster Recovery, Scanning and Archiving, Data Repository, and Remote Operations Services
  • Ensure successful backup and/or replication of Customer Data in a secure manner
  • Contribute and enhance Security policies and procedures for Cloud Services
  • Responsibilities also include interviewing, hiring, and training employees
  • Provide advanced administrative support to Production, Test and Development support teams directly with the client
Qualifications for cloud operations
  • Attention to detail along with exceptional organizational skills
  • Ability to lift and move bundles up to 50 lbs
  • Spoken and written English language skills
  • PIS]aaS background with AWS (S3, EC2, ), Atlassian Jira/Confluence, Bamboo, OpenLDAP, Load Balancing, Node application familiarity, Solid scripting (Python, Ruby, etc) background
  • Preferred) AWS Certified DevOps Engineer - Professional
  • Experience with administration of Amazon Relational Database Service (RDS) PostgreSQL database engine
4

Cloud Operations Job Description

Job Description Example
Our company is looking to fill the role of cloud operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cloud operations
  • Champion efforts to improve service delivery through automation and monitoring along with product enhancements
  • Partner with internal stakeholders to streamline front and back-office workflows to make selling and operating our cloud service as easy and efficient as possible
  • Partner with the field, customers, and product teams to understand critical needs and ensure these needs are appropriately prioritized on the product and service delivery roadmaps
  • Ensure appropriate security and compliance programs are in place to both expand our service and ensure service delivery is secure, reliable, and compliant
  • Work with Market Groups, Product Management, and GTM teams to align pricing and offerings with the market and with corporate margin targets
  • Own interface for requirements, consultation and project/resource prioritization and funding
  • Program Manage the on boarding and operationalization of the Cloud operations team
  • Work with the Partner and Microsoft to resolve escalated issues and outages
  • Ensure key deliverables set for the Cloud operations team are met
  • Lead Monthly/periodic reviews with the Cloud Operations team
Qualifications for cloud operations
  • Education to Bachelor degree in Computer Science/Engineering or equivalent
  • 10+ years systems administration and datacenter experience
  • Collaborate with key organizational stakeholders to determine cloud service strategy and improvement paths
  • Work with cloud engineers and architects to enhance and audit public cloud usage and provide valuable insights and key metrics
  • Work with key stakeholders to create cost optimized cloud architecture for services and applications
  • Collaborate to define best practices and standards around public cloud services and platforms
5

Cloud Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of cloud operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cloud operations
  • SLAs committed by the COT (Cloud Operations team) should be achieved
  • Diagnose technical support issues through research, testing, and problem solving
  • Retain ownership of all major incidents through to completion irrespective of the assignment group
  • Manage all Incidents and ensure focus on minimal disruption to services
  • Be the focal point while leading a Major incident up to & including interacting with Sr
  • Provide technical direction and coordination to the resolver groups involved
  • Provide support and participate in the change control process
  • Drive continuous improvement in our core operational processes
  • Work with internal and external partners and vendors to maintain 24x7 global operations support
  • Develop and manage multiple, large-scale global enterprise relationships, working with technical and business leaders
Qualifications for cloud operations
  • Design, develop, and deliver rich customer engagement and user experience platforms that drive public cloud adoption in the company
  • Support operations of the public cloud service
  • Amazon Web Services experience, IaaS and PaaS services
  • Proven leadership skills and the ability to motivate teams
  • Strong knowledge and awareness of modern system administration, configuration management and process management tools
  • A solid understanding of a UNIX-based operating system

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