Case Coordinator Resume Samples

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N Ernser

Nia

Ernser

6808 Fay Streets

Detroit

+1 (555) 213 6777

6808 Fay Streets

Detroit

Phone

p +1 (555) 213 6777

Experience Experience

Detroit, MI

Case Coordinator

Detroit, MI

Quitzon, Harris and Torp

Detroit, MI

Case Coordinator

Utilize workflows to efficiently and accurately make nonclinical decisions and complete authorization and/or handoff process
Co-coordinates interviews, provides assistance during interviews, and transcribes interview notes
Participate in Altegra Health staff and operational development programs as assigned. Performs other duties as assigned
Manages and tracks specific resolution deadlines and provides status updates to relevant parties
Participate in Altegra Health staff and operational development programs as assigned
Answering Care Allies Customer and Provider calls and processing Care Allies Fast Cert Authorizations
Answering and processing provider calls for Cigna East and TruCare

Boston, MA

Msla-case Coordinator

Boston, MA

Haag, Stamm and Schaefer

Boston, MA

Msla-case Coordinator

Develop and maintain relationships with providers in assigned areas(s)
Schedules provider training (mentoring) with QAS or Operations Manager
Work with Clinic Operations Supervisor to ensure MSLA clinics are properly staffed on day of Veteran’s examination
Provide excellent customer service
Maintain maximum security while implementing and enforcing HIPPA with medical providers, Veterans and VA employees
All other duties assigned by Management
Contacts providers / office staff to schedule cases

present

Chicago, IL

Utilization Review Case Coordinator

Chicago, IL

Ryan, Bayer and Powlowski

present

Chicago, IL

Utilization Review Case Coordinator

present

Assures discharge planning is reviewed at the time of admission and updated to facilitate effective discharge planning
Implements an effective tracking system to track upcoming reviews
Develops and maintains effective working relationships with Assessment staff
Promptly and accurately obtain data from individuals conducting initial assessment to initiate pre-authorization procedures
Follows-up on tasks or assignments requiring further attention
Advises doctor of any third party payers requiring direct contact from a physician for admission and concurrent reviews
Is pro-active and independent in gathering information for reviews from the patient record

Education Education

Bachelor’s Degree in Respect

Indiana University

Bachelor’s Degree in Respect

Skills Skills

Proven ability to be a team player with strong interpersonal skills
Ability to research, identify a problem and provide input to finding a solution
Excellent communication skills, oral and written
Over 3 years of operational experience related to a complex processing environment with the ability to deliver exceptional service
Ability to influence, convince, direct and persuade others
Evidence of ability to achieve thoroughness and accuracy when completing a task
Evidence of excellent written and oral communication, and human relations/interpersonal skills
Attention to detail
Knowledge of individual life insurance is an asset
Knowledge of life insurance terminology and products is an asset

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15 Case Coordinator resume templates

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Case Coordinator, Processing Resume Examples & Samples

Review and audit correspondence, applications, legal documents and reports to proceed with appropriate processing
Meet the department’s production standards for measuring the quality and quantity of work processed
Communicate and correspond with agents or insured/s to obtain supplemental information or to explain legal requirements in accordance to company regulations, state laws, and NASD, or SEC regulations, as required
Refer issues involving risk to underwriter for evaluation
Follow-up on administrative requirements
Enter, update and verify information contained in the application is in the computer system
Research customer and agent inquiries
Review, update and issue policies ensuring accuracy
1 year + work experience using administrative systems in office management, order processing, or customer service
Basic PC knowledge inclusive of Word
Efficient typing skills
Good problem solving and customer service skills
Ability to effectively communicate and process customer information necessary to process several millions of dollars of face amount and premiums

Case Coordinator Resume Examples & Samples

Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
Receive, review and communicate new insurance applications for missing information, i.e., forms, signatures, policy criteria, etc
Review of all compliance related activities based on individual regulations for clients
Conduct regular follow-up via phone (primary) and email/fax (secondary) on outstanding requirements
Organize and prioritize workload to ensure case is processed, issued, and placed in a timely manner, while maintaining frequent communication to manage customer expectations
Act as a conduit for all issues associated with a case to include coordination with all internal departments
Follow up with insurance agents on policy delivery requirements, including application amendments, health statements, insurance premium, etc., to ensure policy is placed within specified timeframe
Answer inbound calls and provide customer service to external and internal customers
One year of work experience using administrative systems in office management, order processing, or customer service
PC proficiency using MS Word
Basic typing skills

Case Coordinator Entry Resume Examples & Samples

Order requirements as needed
Review issued insurance policy for accuracy before mailing to the agency/agent as required
Meet the department’s production standards for measuring quality and quantity of work processed
Exp using Excel
Perform rating calculations as assigned to pending applications by underwriter and calculates premium amounts
Assist in researching, recommending and documenting improvements in service and productivity for the area to ensure quality service
Assist in special projects as assigned and provide support to various teams when needed
Demonstrate a solid understanding of unit’s workflows and procedures in order to develop and participate in recommending administrative efficiencies
Associates degree or equivalent education and experience
One year related work experience using administrative systems in office management, order processing, or customer service
Familiarity with multiple company and industry forms
Comprehension of state laws and regulations, NASD & SEC regulations and State Insurance requirements
Good customer service and communication skill

NCR Case Coordinator Resume Examples & Samples

Process all NCRs in which an Internal/External Party is at fault; ensure that costs for materials and labor can be successfully recovered through Invoicing, Insurance claims, or Cost-Trading
Verify completeness and accuracy of all Internal/External NCRs, and that all costs related to Internal/External NCRs have been recorded
Ensure that Labor Hours and Materials Consumption can be substantiated by back-up documentation provided by the Project Site and/or Transport Department
Establish and maintain an effective working relationship with Vestas Americas and Customers, Contractors, Sub-Contractors, and Transport Companies, Factories as well as Group Risk through professional communications and problem resolution
Assist Financial Controllers in invoicing of NCR costs to Internal/External Parties
Oversee Documentation Control-Sites (DCSs) in presenting Notification of Fault as well as finalized Construction Reports to Customers, Contractors, Factories and Sub-Contractors detailing NCR costs of damages for which they will be invoiced
Serve as a main point of contact for Project Managers, Financial Controllers, and the Transport and Legal Departments, as well as anyone else needing information regarding claims against Internal/External NCR fault groups, and for all NCR related insurance claims and financial procedures
Prepare regular, up-to-date reports of Internally/ Externally caused NCRs to Project Managers
Initialize NCRs related to Transport damage in SAP and the VAME NCR System,
Track damages occurring during the transportation of Components to Project Site; forecast materials and labor required to complete repairs of damages, and promptly report costs associated with correction of Transport damages to the Transport department and/or Group Risk
Assist in identifying causes of recurring Transport issues, and assist Transportation NCR Quality Coordinator in the implementation of Corrective/Preventative Actions
Assist in identifying causes of recurring VWS issues, and assist QSE NCR Quality Coordinator in the implementation of Corrective/Preventative Actions
Attend weekly Project Update Meetings to keep Project Teams informed regarding NCR Costs on Project Sites
High School diploma or GED required; Bachelor Degree or equivalent in Finance, Business, or related field preferred
3-5 years of administrative experience, construction or manufacturing environment preferred, with understanding of quality and cost issues and non-conforming report process
Excellent analytical skills and ability to think systemically
Excellent interpersonal skills with strong ability to represent the company with customers and sub-contractors
Interact effectively with employees at all professional levels
Strong computer skills, specifically with MS Office products
Strong background in working with ERPs (Enterprise Resource Planning) systems such as SAP
Strong communication, including oral and writing skills; proficient in written and spoken English
Experienced and efficient in enterprise resource or database system and transactions (SAP preferred)
Ability to travel up to 50% of time; ability to obtain a passport for travel

Case Coordinator Resume Examples & Samples

Process and monitor the New Business underwriting process, which includes ordering necessary medical requirements, obtaining updates and missing information and providing constant correspondence with the Advisor and the Insurance Company to ensure that the policies are underwriting in a timely manner
Processing of In Force requests on existing insurance policies
Respond to incoming telephone advisor calls, email inquiries and faxes and provide customer service
Maintains accurate records of transactions in order to interact effectively with distribution channels and/or clients
Identify continuous improvement opportunities in streamlining workflows and improving service to our advisors
Positively enforces accuracy, minimizes risk associated to privacy issues
Bilingualism in English and French is preferred
Over 3 years of operational experience related to a complex processing environment with the ability to deliver exceptional service
Proven customer service experience, with the ability to communicate effectively and professionally with all levels of management. High level of phone confidence and professionalism while interacting with internal and external customers
Excellent communication skills, oral and written
Proven ability to be a team player with strong interpersonal skills
Ability to identify when exceptions are required and to appropriately escalate in order to provide superior customer service
Ability to research, identify a problem and provide input to finding a solution
Knowledge of individual life insurance is an asset

New Business Case Coordinator Resume Examples & Samples

Bachelor's degree or equivalent work related experience required
Must develop a broad understanding of insurance operations, products and concepts
Must have strong computer skills, aptitude, and proficiency at keyboarding
Must exhibit quick judgment, excellent organizational skills, and accurate and precise written and verbal communication
Must exhibit strong relationship building with internal and external customers and be able to respond to a difficult situation that requires tact and diplomacy
Must exhibit good decision-making when working on complex casework and making exceptions during new business processing
Must exhibit the ability to prioritize work, maintaining service standards in the face of peak times and heavy workloads, and frequent interruptions
Able to multi-task in a fast paced changing environment with high accuracy and within established turnaround times
Must be an effective team player and a positive influence within the organization
Must develop solid product knowledge across all lines
Must work professionally and diplomatically with very demanding and diverse distribution channels

New Business Case Coordinator Resume Examples & Samples

Bachelor's degree or equivalent work related experience required (i.e., Life insurance, banking, financial services, etc.)
If dealing with variable life products, must become an associated person of Princor Financial Services Corporation, which requires fingerprinting, and a full background check
Participation in industry continuing education is strongly recommended (i.e. LOMA, ACS (Associate Customer Service), HIAA)

New Business Case Coordinator Resume Examples & Samples

Process new business applications for life & health
Review all incoming applications for life and health and related document to ensure that they are complete, accurate and meeting compliance requirements within set standards
Order the appropriate medical and underwriting requirements based on the age/amount guidelines
Create the client and pending policy records onto SmartOffice
Scan all applications and related documents and upload onto SmartOffice
Perform regular follow-ups by checking the insurance carrier websites, or calling the insurance carrier to ensure requirements are completed and decision reached
Regularly communicate updates/decisions to IC/MA via email
Review newly issued life and health policy contracts for accuracy by comparing to the application and illustration submitted
Send the policy contract and list of delivery requirements to the IC/MA within 24 hours via courier
Follow-up with the IC/MA for the completion and submission of the delivery requirements
Ensure copies of the contract and settlement documentation (i.e. delivery receipt, etc.) are uploaded onto SmartOffice
Follow-up with the carrier to ensure the case is settled and commission is received
Process new business applications for investments
Review all incoming segregated funds and GIA applications to ensure that they are complete, accurate and compliant
Create the client and policy records onto SmartOffice
Scan copies the application and relevant documents and upload onto SmartOffice
Review the “New Purchase” report from Mutual Fund Operations to ensure that all new accounts have an application received
Send the application to the fund company for their records
Provide support to the field by
Responds to inquiries from the field on application administration or underwriting
Provide back-up for other Case Coordinators when away
Perform Relationship Management
Build and maintain strong relationships with various carrier Case Co-ordinators through ongoing liaison with them on their cases
Build and maintain strong business relationship with advisors by providing excellent support to their business needs
Contribute to the effective functioning of the SMW Insurance team by
Building effective working relationships across the team and with various business line and corporate function contacts
Actively share knowledge and experience to enhance the development of all team members
Developing and executing a meaningful employee development plan

Case Coordinator for HIV Related Diseases Resume Examples & Samples

In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors
Minimum two (2) years of experience working with patients with terminal diagnoses or comparable health related diseases in a medical setting
Experience with patients with HIV related diseases strongly preferred
Patient population management. Experience gathering and interpreting data and statistical information preferred
Program development. Identifying trends and changes in care continuum. The ability to interpret trends, statistics, and data and develop appropriate programs to ensure department goals and patient outcomes are met
Ability to interact, coordinate care, access resources, assist with program development, and advocate for Kaiser Permanente members through participation with outside Aids Service Agencies, Colorado Department of Public Health and Environment, Denver HIV Resources Planning Council, and other Ryan White funded resources
Knowledge of community resources preferred
Experience with adherence counseling and risk reduction strategies preferred
6 Experience with coaching and engaging patients in care proffered
Patient teaching and patient education experience. Being able to develop curriculum and effectively teach (knowing how to assess for readiness to learn, etc.)
Knowledge of effective prevention strategies. PEP and PrEP program education and management. Oversight and primary resource for PrEP program preferred
Quality assurance monitoring. (Reviewing nursing interactions for patients receiving PrEP and provide feedback and education)
Sufficient knowledge and understanding of HIV infection to be considered an internal regional resource for patients and providers preferred
Cultural sensitivity and experience with diverse patient populations preferred
Ability to problem solve complex psycho-social issues preferred

Analyst, Rate Case Coordinator Resume Examples & Samples

Coordinate Company’s rate case filing preparation with internal constituents. Prepare, or assist with planning of activities necessary to develop, track and meet all critical delivery milestones
Engage with Regulatory and Legal on all rate case plans to understand, translate and communicate the requirements within the Customer team to support all filings
Manage the internal trackers and KPI’s to assure delivery of required tasks and information
Drive the responsiveness to all regulatory inquiries to assure on time responsiveness
Leverage cross company and organization findings and data and responses to enable best practice and consistency in testimony and responses
Develop and maintain a set of rate case data that can support rate cases and inquiries on an ongoing basis
Lead necessary Hub reviews to engage teams on recognition of risks and ways to correct course to meet milestones
Bachelor’s degree in accounting, business, economics, finance, engineering, or related field required. An advanced degree is preferable
5 or more years of related experience in utility core delivery areas, gas or electric,project management experience, finance, or accounting preferred
Strong organizer and communicator w/ project management skills
Strong analytical and problem solving ability. Proficient in collecting and analyzing data, evaluating information, and drawing logical conclusions
Familiarity with customer billing systems is helpful
Proficiency with spreadsheet and word processing applications

Homecare Case Coordinator Resume Examples & Samples

1+ year of prior experience working in a similar capacity in the Home Care setting
Prior experience in a Home Care Scheduler role
Bachelor's Degree in Human Services or a related field

Msla-case Coordinator Resume Examples & Samples

Schedule Veterans examinations and diagnostic testing
Answer and address inbound and outbound phone calls
Ensure all pertinent information is documented in database
Develop and maintain relationships with providers in assigned areas(s)
Work with Clinic Operations Supervisor to ensure MSLA clinics are properly staffed on day of Veteran’s examination
Provide excellent customer service
All other duties assigned by Management
Able to follow routine procedures consistently and efficiently
Self - motivated and Adaptable
Associates Degree in Healthcare or Business related program

Case Coordinator Resume Examples & Samples

Planning of technical field staff resources and spare parts
Answer customer calls, log calls and dispatch calls to technical staff / 1st. Line Telephone-support
Create new cases including the WorkOrders
Follow-up that all cases are handled in due time
Closing correctly WorkOrders and cases
Hardware and Software Case handling
You have strong planning skills
You have good negotiation and communication skills
You have excellent language skills: fluent in local language(s) in region and English. The group must cover: English, French, German, Spanish and Italian
Having a basic understanding of full product portfolio is a plus
You are service-minded and able to respond in a fast and pro-active way to customer requests
You are customer oriented – build relationship with customers and ESKO service people
You take ownership: “Customer’s problem is my problem”
You can stay calm under pressure
You are able to motivate and convince people
You create authority and respect among customers and internally. A bit of a tough person who can guide people in a friendly way

Case Coordinator, Fcm Resume Examples & Samples

Assists the Program Manager and Case Managers with case coordination and routine clerical tasks
Maintains program participant case records on the computer system by performing data entry
Maintains files and other related documentation
Issues family participant identification cards to be used solely for Company identification, check-in for appointments and other general tracking services
Assists participants with transportation logistics. Identifies and secures appropriate and cost-effective transportation for the final destination
Facilitates access to available volunteer community service opportunities for participants. Provides families with information about local community groups and resources including relevant church services, ethnic community groups, or other organizations
Assists parents of school age children with the acquisition of basic school supplies
Facilitates participant transportation needed to meet appearance and reporting obligations related to their immigration cases
Informs participants of the full range of public transportation options in the metropolitan area where they reside
Arranges for transportation in emergency situations where public transportation options are inadequate

Case Coordinator Resume Examples & Samples

Health care experience preferred
Scheduling and data entry experience a plus
Ability to communicate with all levels of staff and clients
Ability to coordinate many activities at once

Member Services Rep / Case Coordinator Resume Examples & Samples

Conducts telephonic outreach activities for members who have been prescreened as potentially eligible for the Medicare Savings Programs
Contribute to the department’s success by succeeding at departmental production and quality goals
Comply with all company and department operational guidelines and policies
Participate in Altegra Health staff and operational development programs as assigned
Demonstrates patience and empathy
High commitment to accuracy, high quality work, and detail-oriented

NAT Case Coordinator Resume Examples & Samples

Provide exceptional customer service, collaborating closely with inpatient Care Coordinators, Care Managers, facilities and individual providers to ensure proper access and utilization of benefits
Responsible for validating HIPAA, verifying eligibility, quoting benefits, providing referrals, and completing authorization and handoff process
Utilize workflows to efficiently and accurately make nonclinical decisions and complete authorization and/or handoff process
Handing cases off when the do not meet Fast Cert criteria
Processing electronic OBH and Banner auth requests
Answering Care Allies Customer and Provider calls and processing Care Allies Fast Certs
Integrating with medical when appropriate
Participating in work groups
Bachelor’s degree, with a minimum of one year of related work experience
Strong interpersonal skills with capacity to project warmth and empathy
Effective listening & organizational skills
Experienced and skilled in working with multiple PC systems and applications , efficient in responding to requests while simultaneously maneuvering various computer screens among multiple systems while able to meet metrics and adhere to IEX scheduling requirements

Case Coordinator Resume Examples & Samples

Home health care experience preferred
One year of billing and payroll experience preferred
Scheduling and data entry experience is required

Case Coordinator Resume Examples & Samples

Meets quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation and properly complete cases. Ensuring accurate and descriptive MMS documentation is made on all cases and case document tab is updated for all documents received
Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned
Stay informed with current knowledge of state and federal regulatory requirements
Must have a High School diploma or GED. Associates degree preferred with a focus in Health Care Administrative, Business, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position
Must have 4+ years of professional call center experience
Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills)
Professional behavior with courteous, polite and energetic qualities
Experience with the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care
Bilingual is a plus (English/Spanish)

Case Coordinator Resume Examples & Samples

Requires current unrestricted license as a Licensed Vocational Nurse (LVN),
Minimum 5 years employment clinical experience
Requires exceptional customer service skills
Must have strong computer skills using MS office products including Word, Excel, and Outlook
Must have reliable transportation, a valid and unrestricted driver’s license and proof of insurance
Previous STAR+PLUS experience
Case Management experience with Medicare or Medicaid populations a plus
Experience managing members with chronic disease processes

Msla-case Coordinator Resume Examples & Samples

Contacts providers / office staff to schedule cases
Follows up with providers / office staff to check on status, dictations and reports
Sends preliminary letters with rates appropriate for area and within our pricing guidelines
Maintain ongoing relationships with recruited providers
Maintains accurate and up - to - date documentation in database throughout recruitment process
Understands all aspects of case load and scheduling needs
Works in tandem with QA to ensure on - time delivery of reports
Works in tandem with MSLA’s schedulers to obtain timely appointments from MSLA in - house doctors
Responsible for searching for quality providers to match with cases
Negotiate rates appropriate for cases as needed
Sends agreements / sample reports as needed
Schedules provider training (mentoring) with QAS or Operations Manager
Occasionally recruit new providers
Problem solves when provider / claimant challenges arise
Practices sense of urgency as well as due diligence during demanding deadlines
Demonstrates effective time management and organizational skills in a fast - paced environment
Documents and maintains detailed notes within the case management system
Consistently meets scheduling deadlines
Can produce successfully in a demanding and high - energy environment
Keeps all departmental and company information confidential
Experience scheduling appointments
Proficiency with Windows and MS Office suite
College degree or relevant experience in the industry
Self-motivated, detail - oriented, organized and adaptable
Typing speed: 40 wpm

ISP Case Coordinator Resume Examples & Samples

Must have a BA/BS degree
Must have a minimum of 3 years of administrative experience
Must be able to work independently and effectively
Must be proficient in Microsoft Office including MS Word, Excel, and Outlook
Must be able to communicate effectively and possess strong organizational skills
Experience working in a college environment and/or a multicultural setting

Utilization Review Case Coordinator Resume Examples & Samples

Maintains contact with Assessment staff to stay abreast of admissions
Promptly and accurately obtain data from individuals conducting initial assessment to initiate pre-authorization procedures
Information is organized and presented in a manner, which facilitates third party payer pre-certification process
Advises Assessment staff when clinical criteria have been inadequately documented
Develops and maintains effective working relationships with Assessment staff
Advises doctor of any third party payers requiring direct contact from a physician for admission and concurrent reviews
Is pro-active and independent in gathering information for reviews from the patient record
Takes initiative to seek information from members of the treatment team monitors documentation to treatment plan goals and alerts team members when documentation is lacking
Attends treatment team meetings to discuss patients who are approaching a review from the third party payer
Implements an effective tracking system to track upcoming reviews
Conducts the reviews in an articulate manner at the appropriate day or at a specified time
Submits any written materials requested by third-party payers within the designated timeframe
Responds to staff requests for information and clarification on UR issues
Effectively maintains records of denied days and statistics on a computer
Prepares any reports assigned or requested by the Director and/or CEO
Assists physicians and staff with medical records questions, problems and requests
Consistently respects the confidential nature of patient and organization information follows release-of-information policies and procedures refrains from improperly divulging patient or organization information
Demonstrates effective time-management skills organizes work so that critical assignments may be completed promptly, accurately and thoroughly
Follows-up on tasks or assignments requiring further attention
Contacts and utilizes corporate resources
Ensures that patients attend the appropriate level of care or program as indicated on treatment plan or as needed when there are changes in the patient status
Assures discharge planning is reviewed at the time of admission and updated to facilitate effective discharge planning
Effectively schedules all aftercare appointments and documents follow-up appointments on the Interdisciplinary Discharge Plan prior to patient discharges
Facilitates placement referrals for discharge as appropriate

New Business Case Coordinator Resume Examples & Samples

Process new business insurance applications
Ensure that all applications and related documents are reviewed for good order within set standards
Order medical and underwriting requirements based on the age/amount guidelines
Enter the client and pending application onto SmartOffice
Set follow-up schedule and perform regular follow-ups by checking the insurance carrier websites, calling the insurance company or receipt of electronic feed updates
Update SmartOffice underwriting requirements as they are received from the paramedical companies and insurance carriers
Send the original application (if in good order) to the insurance carrier within set standards
Update status of pending cases as they progress from submission to approval to issue to delivery
Communicate updates/decisions to Insurance Consultant via email
Administer policy issues and delivery
Review all policy contracts for completeness and accuracy by comparing to the application and illustration submitted
Scan copy of the policy face page and upload to SmartOffice
Send the policy contract and list of delivery requirements to the Insurance Consultant within 24 hours via courier
Set follow-up schedule and follow-up with the Insurance Consultant for the delivery requirements
Review all settlement requirements for completeness and accuracy
Scan copies of settlement requirements and upload onto SmartOffice
Submit the original settlement requirement including cheques to insurance carrier
Follow-up to ensure settlement at the carrier and payment of commission
High school diploma or higher
Minimum of 3 years of experience of Life Insurance Industry distribution
LOMA, AIAA, ACS, FLMI Designations are assets
Good working knowledge of Microsoft Office
Good communication skills, both verbal and written
Knowledge of Insurance carrier websites, Email communication and Internet
Ability to take initiative, prioritize and work well with minimal direction and multi-task

Case Coordinator Resume Examples & Samples

Evaluate referrals, coordinate scheduling with referral sources, conduct intakes and assessments
Develop and implement treatment plans and meet regularly with students to evaluate learning goals and progress toward graduation
Monitor student attendance and outreach to absent students
Process required documentation (billing, client notes, treatment plans, timesheets, etc.) in a timely manner
Act as a liaison to inpatient facilities, case managers, psychiatrists, families and other supports to maintain communication and coordination for staff and students
Provide crisis intervention services and collaborate with Emergency Services during program business hours
How To Apply

Case Coordinator Resume Examples & Samples

Interacts with students, faculty, managers, administrators, and employees at all levels of the University in performing investigative and informal resolution duties
Responds to and triages direct, telephone, and electronic information reported about unlawful discrimination and harassment
Assists with the intake of complaints and assesses appropriate resolution process and procedural protocol to be followed
Oversees interim, continuing interim, and other mitigating measures during and after the investigation
Prepares and provides information about the complaint process to Complainants, Respondents, and Witnesses
Facilitates, within specific time constraints, informal resolution of protected class complaints, when appropriate. Documents efforts and conclusion of informal resolution
Co-coordinates interviews, provides assistance during interviews, and transcribes interview notes
Manages and tracks specific resolution deadlines and provides status updates to relevant parties
Collaborates with other campus offices (i.e., Dean of Students, Office of Student Rights and Responsibilities, ECU Police Department, Human Resources, Office of Internal Audit, Office Of University Counsel), as appropriate
Updates and maintains the complaint databases and confidential personnel files in accordance with University policies and procedures
Co-coordinates preventative and prescriptive training and educational programs for students and employees. Tracks and manages training compliance by respondents and units
Collaborates with OED staff to provide content for marketing, communication, education and training
Bachelor's degree with relevant education and experience. All degrees should be from appropriately accredited institutions
Ability to work in a culturally diverse environment and interact with culturally diverse individuals at all levels of the organization
Evidence of strong organizational and administrative skills
Evidence of excellent written and oral communication, and human relations/interpersonal skills
Evidence of ability to achieve thoroughness and accuracy when completing a task

Case Coordinator, Manulife Securities Resume Examples & Samples

Build relationships with advisors by being a consistent point of contact for them during the New Business and Policy Service process and
Pro-actively follow-up on all pending cases to ensure service standards are being met
Anticipate the needs of their customers and perform outbound calls, e-mails or case updates to keep them informed of the details that are important to them
Assume ownership of the files assigned, understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible
Maintain accurate records of transactions in order to interact effectively with distribution channels and/or clients
Bilingualism in French & English is preferred
Proven customer service experience, with the ability to communicate effectively and professionally with all levels of management
Must be adaptable and able to deal with ongoing change management
Ability to influence, convince, direct and persuade others
Some post- secondary education required
Knowledge of life insurance terminology and products is an asset

Case Coordinator Resume Examples & Samples

Participate in implementing tasks related to increasing holistic approach to management of customer cases including meaningful engagement, aftercare follow-up planning and integration of services with matrix partners
Answering calls as they come in the queue
Handing cases off when they do not meet Fast Cert Authorization criteria
Processing electronic auth requests
Answering and processing provider calls for Cigna East and TruCare
Answering Care Allies Customer and Provider calls and processing Care Allies Fast Cert Authorizations
Integrating with medical when appropriate through referrals
Researching complicated cases, i.e. eligibility, escalated cases,etc
Participating in assigned work groups and opportunities for stretch assignments
Attending and participating in team meetings
Bachelor’s degree plus 1 year of applicable experience required
Experienced and skilled in working with multiple PC systems and applications, efficient in responding to requests while simultaneously maneuvering various computer screens among multiple systems while able to meet metrics and adhere to IEX scheduling requirements
Strong keyboarding and computer skills
Must be available to work the following work schedule: Mon-Fri 10:30AM-7:00PM CST

Case Coordinator Resume Examples & Samples

Develop, implement, coordinate and assure that a program participant's program meets his/hers needs, optimizing his/her potential to be integrated into community
Organize and chair program participant conference
Fulfill a liaison role for the family with staff and provide them with a main contact at the Center as requested
Is responsible for development, coordination, carry-through of and follow-up on Discharge planning as directed by the Rehabilitation Team members
Attends regularly scheduled supervision meetings with full-time Program Coordinator
Reviews with designated program participant and assists him/her as needed to understand overall goals and programs being implemented in the process as requested
Assist in internal communication to team members relative to case-specific issues
Attend clinical team meetings as required
Reviews designated program participant's reports (evaluation, progress, and discharge) for consistency and coordination of goals
Reviews monthly bills for designated program participants after receipt from accounting staff. Identifies any discrepancies to accounting staff
Communicates with community resources and persons outside of CCS to assure quality program participant care for all assigned program participants
Ensures the appropriate documentation/record keeping of designated program participants
Ensures the provisions of appropriate services to designated CCS program participants
Coordinates utilization with Case Manager relative to Program Participant incentive accounts

New Business Case Coordinator Resume Examples & Samples

Are you a motivated office professional looking to utilize your strong multi-tasking abilities with a great company?
Do you enjoy being challenged on a daily basis while building strong relationships and providing excellent client service?
Do you possess the necessary time management skills as well as a strong attention to detail that in turn make you an effective problem solver?

New Business Case Coordinator Resume Examples & Samples

Working in tandem with our sales offices to install group benefits for businesses such as life, disability, vision and dental products
Facilitating the processing of new business cases from initial receipt to final implementation for our distribution partners
Managing information going back and forth between the sales office and the team to ensure all necessary documentation has been received each new case is installed accurately and timely
Bachelor's degree or 8 years of work related experience required
Strong computer skills, aptitude, and proficiency at keyboarding

Altegra Case Coordinator Resume Examples & Samples

Review correspondences and/or inquiries from the health plan members to determine needs and accelerate the process based on circumstances
Completes MSP applications for members and insure that application packages are prepared for mailing to member on daily basis
Follows up with members to encourage them to return completed application, required verifications, and notices of actions from the state
Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review
Completes applications and correct discrepancies
Reach team and individual career growth objectives
Ability to successfully market, and promote company services in an outbound call center (production driven) environment
Must be driven and motivated to exceed individual and team goals
Able to learn and adapt to changing environments, applications and software
Knowledge of MS Word, Excel and Outlook

Case Coordinator Resume Examples & Samples

Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages
Must be able to operate a general computer, fax, copier, scanner, and telephone
Ability to follow instructions and respond to upper managements’ directions accurately
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
Must be able to work independently, prioritize work activities and use time efficiently
Demonstrates reliability and abides by the company attendance policy

Msla-case Coordinator Resume Examples & Samples

Properly authenticate each caller before verifying or releasing any information
Place outgoing and receive incoming calls to and from Veterans regarding Compensation & Pension exams
Schedule Veteran examinations and diagnostic testing
Confirm and reschedule Veteran appointments and diagnostic testing as necessary
Ensure all pertinent information is documented correctly and appropriately in MSLA’s database
Explain the purpose of attending the Compensation & Pension exams, explain approximate time frames for returning reports to the VA and explain the process for travel reimbursement
Explain policies and procedures of MSLA and Veterans Affairs to Veterans who are not familiar with MSLA or the VA process
Listen to Veterans comments, concerns and suggestions, relaying that information internally, while ensuring Veteran satisfaction
Maintain maximum security while implementing and enforcing HIPPA with medical providers, Veterans and VA employees
Respond timely to e-mail sent by Veterans
Communicate with MSLA VA Departments when needed
Minimum 1 year of experience performing customer service related duties
Able to consistently follow through
Ability to maintain a positive and professional attitude
Ability to work in a high paced environment

LTD Case Coordinator Resume Examples & Samples

Processes Permanent Total Disability claims and claims in non-payment status
Provides appropriate documentation to LTD Manager for reporting purposes
Refers cases to LTD Supervisor, LTD Manager, or Project Manager as appropriate
Communicates status on decisions to client, claimant and supervisor
Maintains and updates LTD data
Prepares LTD files for claims management processing
Excellent oral and written communication, including presentation skills

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