Case Coordinator Job Description

Case Coordinator Job Description

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Case coordinator provides non-clinical case management services to claims that meet BWC/URAC/FGMCS guidelines and follow FGMCS Policy and Procedures.

Case Coordinator Duties & Responsibilities

To write an effective case coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included case coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Receive, review and communicate new insurance applications for missing information, , forms, signatures, policy criteria
Follow up with insurance agents on policy delivery requirements, including application amendments, health statements, insurance premium, , to ensure policy is placed within specified timeframe
Follow up with external CM agency case managers
Run case management reports on a monthly basis to identify and obtain case management initial assessments and reassessments
Obtain comprehensive psychosocial case management assessments/progress notes for those active members assigned to a case management agency
Perform monthly generation and on-going review of case management site rosters, and identify members who are actively receiving case management
Conduct, via phone, reassessments/service needs screens to those members who have declined psychosocial case management
Refer members to the appropriate case management agency after assessment completion, if requested by member
Document elements of the assessment, including the needs identified and members input
Refer members deemed as unreachable to the appropriate interagency department

Case Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Case Coordinator

List any licenses or certifications required by the position: BLS, CM, CPR, II, CAC, BPS, BCLS, CCCTM, CCM, DBHDS

Education for Case Coordinator

Typically a job would require a certain level of education.

Employers hiring for the case coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Counseling, Social Work, Psychology, Nursing, Human Services, Management, Marketing, Business/Administration, Computer Sciences

Skills for Case Coordinator

Desired skills for case coordinator include:

Criminal Justice System
Excel
Medicare
State and federal regulatory requirements
Medical terminology
Outlook
BWC Mandatory and Expected EDI Transmission elements
BWC rules and laws
CHS policies and procedures
Workers compensation process

Desired experience for case coordinator includes:

Participate fully as a core member of an Integrated Care Team and communicate with team members regarding identified needs of members
Demonstrated knowledge of case management with focus on HIV-specific case management
Conduct outreach, intake and comprehensive assessments
Implement activities to facilitate participant engagement
Develop service plans and resolve barriers to effective service utilization
Ensure access to treatment services

Case Coordinator Examples

1

Case Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of case coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for case coordinator
  • Serve as a main point of contact for Project Managers, Financial Controllers, and the Transport and Legal Departments, anyone else needing information regarding claims against Internal/External NCR fault groups, and for all NCR related insurance claims and financial procedures
  • Track damages occurring during the transportation of Components to Project Site
  • Coordinate Home Care services to patients, ensuring that the required level and amount of services are provided timely and safely as prescribed by the patient's plan of care/authorization
  • Collaborate with other members of the home care team in the selection of home care workers who are assigned to ensure that the defined unique needs of the clients can be met
  • Communicate with internal and external agencies, contract vendors, referrers, and clients regarding referrals, changes in services, change in client status, discontinuance of services, need for reauthorizations, inability to cover requested hours, and unusual occurrences
  • Provide support and assistance to the home care workers in assuring that they understand their role and follow the client's plan of care and agency policies and procedures
  • Report all occurrences to supervisor and ensures that all appropriate documentation is completed and submitted in a timely manner
  • Run and prepare reports, including no show report, to encourage coverage of cases
  • Participate in case conferences to evaluate current service plan, discuss specific and related case situations and to assess continuing need for home care services
  • Assist with reconciliation issues related to payment for services rendered including verifying actual hours provided, service period, client information, , correct social security number, spelling of name
Qualifications for case coordinator
  • Demonstrates appropriate behaviors in accordance with the organization's vision, mission, and values
  • Bachelor's Degree in Social Work or a related field
  • Bachelor's Degree, preferably in a Social Work-related field
  • One year of experience is preferred in a medical office setting, either as an MA or surgery scheduler
  • Provide an "open-door" to home care workers with an appointment or upon their request
  • Associate's Degree in Human Services and/or a related field
2

Case Coordinator Job Description

Job Description Example
Our innovative and growing company is hiring for a case coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for case coordinator
  • Monitor and maintain records, and manage data integrity in multiple systems, including some data-linked, such as Oracle, Ellucian’s ISSM, Taleo, Division Personnel Management, and Equifax
  • Conduct the check-in process for new international scholars, including I-9s
  • Complete I-9 reverifications, as needed
  • Identify, formulate, and update written processes and procedures for ISS
  • Create data reports to assure that ISS is accurately tracking the work authorization and nonimmigrant status expiry dates for international scholars
  • Maintain routine communications between ISS and other campus departments regarding the records related to international scholars
  • Provide general support for ISS, including scheduling appointments, general filing, copying, mailing, creating and maintaining e-mail lists, reconciling monthly expenditures, picking up checks and ordering office supplies
  • Perform front desk duties, including greeting visitors, screening phone calls, and distributing mail/e-mail
  • Report all occurrences to the Supervisor and ensure that all appropriate documentation is completed and submitted in a timely manner
  • Collaborate with other Case Coordinators, Information Management Assistant, and Data Entry staff to assure that all assigned home care workers use the Santrax system appropriately to report and verify attendance, tasks performed for assigned client during service hours
Qualifications for case coordinator
  • Bachelor's Degree in Human Services and/or a related field
  • Ability to communicate effectively and possess strong organizational skills
  • 1-2 years of relevant administrative and customer service experience
  • Skill with social interactions both in-person and online
  • Experience with international students or scholars in a higher education environment
  • Knowledge of immigration regulations affecting international students or scholars
3

Case Coordinator Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of case coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for case coordinator
  • Facilitates access to available volunteer community service opportunities for participants
  • Researching complicated cases, eligibility, escalated cases,etc
  • Meets quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation and properly complete cases
  • Assists the Case Management Coordinator in developing and implementing policies and procedures pertaining to the custody, administration, classification, and program status of inmates
  • Provides guidance and direction in classification and parole matters to case management staff
  • Advises and assists the Case Management Coordinator in developing, coordinating, and implementing training for case management staff
  • May serve on the institution’s Unit Disciplinary Committee
  • Counsels inmates, responds to their requests and problems, and refers them to appropriate institutional services
  • Assists in providing classroom instruction and training in case management matters to the institution’s correctional officer academy
  • Utilizes pick lists, received from case cart supervisor to correctly pick the supplies required and have them available for scheduled surgical cases
Qualifications for case coordinator
  • Demonstrated judgment of safety and confidentiality issues
  • Two (2) years of work in a similar position including experience working with multi-cultural contacts
  • Two (2) years of experience working with computers
  • Bachelor’s degree in behavioral sciences or related field
  • Five (5) years of supervisory/management experience in case management or a field directly related to the specific duties of the position
  • Experience monitoring e-mail/inbound calls and providing feedback
4

Case Coordinator Job Description

Job Description Example
Our company is looking for a case coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for case coordinator
  • Consistently checks integrity of the SPD supply picks lists and communicates errors or remissions to the Case Pick Supervisor
  • Works closely with Case Pick Supervisor, picking instruments to ensure all supplies and instruments are placed in the appropriate case cart before it is dispatched to the OR
  • Returns supplies not used after surgical cases to their proper stocking location in CSPS
  • Assists with picking supplies of emergent and urgent cases during their scheduled shift
  • Works under the direction of the Case Cart Supervisor and receives input on case pick prioritization
  • Scans all instruments items and sets prior to placing into Case Cart
  • Instruments returned to the Case Pick should be scanned to the return shelf and then placed into the original stocking location for that set or peel pack
  • Storage duties include
  • Quality check external indicators, holes in wrap, locks and filters for sterilized items before placing on a case
  • Wiping down and preparing a clean case cart
Qualifications for case coordinator
  • Demonstrated solid relationship management skills with internal and/or clients
  • Bachelor's degree in Behavioral Sciences or related field and three (3) years of progressive work experience in a behavioral science-related role
  • Knowledge of program objectives, policies, procedures and duties specific to the position
  • Knowledge of related the organization’s and client agency’s guidelines
  • Supply Chain knowledge of surgical supplies
  • Surgical instrument knowledge
5

Case Coordinator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of case coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for case coordinator
  • Perform appropriate interventions and document to meet needs of beneficiary, family and healthcare
  • Provide education, make prompt referrals, and facilitate coordination of care
  • Comply with all required documentation for medical/legal reporting situations
  • Collaborate with health care team and evaluates treatment plan and interventions
  • Identify psychosocial needs
  • Issues letter to provider and member if the service meets certification criteria, and escalates to manager or Medical Director for review if the service does not meet certification criteria, and may issue denial letters
  • Facilitates, within specific time constraints, informal resolution of protected class complaints, when appropriate
  • Verifying benefits with insurance companies
  • Contacting doctor's offices with patient benefit approvals
  • Other special projects and responsibilities based on the skills and interests of the candidate and needs within the company
Qualifications for case coordinator
  • Experience in hospital supply or instrument area, or surgical technologist
  • Works indirectly with patients ranging in life span from infant to geriatric
  • Excellent direct service/support skills, comfortable working with both adult and adolescent victims of domestic violence
  • Excellent interpersonal to instill confidence and to advocate for patients and their family
  • Excellent organizational skills to be self-directed, to set priorities, balance numerous responsibilities and to follow-through
  • Additional language skills (beyond that of English) appropriate to the patient population served, preferably Spanish

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