Benefits Admin Resume Samples
4.6
(90 votes) for
Benefits Admin Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the benefits admin job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
AM
A Metz
Adelle
Metz
869 Bayer Fort
Chicago
IL
+1 (555) 431 0786
869 Bayer Fort
Chicago
IL
Phone
p
+1 (555) 431 0786
Experience
Experience
Phoenix, AZ
Benefits Admin Specialist
Phoenix, AZ
Crooks, O'Hara and Cremin
Phoenix, AZ
Benefits Admin Specialist
- Participating on work groups to develop new approaches to work, products and services
- Performing project work
- Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions
- Establishing, updating and closing cases in the Contact Management System
- Perform, track and log all transactions performed related to Human Resources and/or Benefits processes
- Exemplary levels of quality performance, defined through achievement and consistency
- Provides basic advice and guidance to clients or plan members
Phoenix, AZ
Benefits Admin Senior Associate
Phoenix, AZ
Gaylord-MacGyver
Phoenix, AZ
Benefits Admin Senior Associate
- Provide troubleshooting assistance to customers
- Provides assistance, training and troubleshooting support to lower level staff
- Provide suggestions for process improvement
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives
- Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions
- Make quality assurance calls to client participants
present
Phoenix, AZ
Benefits Admin Senior Specialist
Phoenix, AZ
Rohan, Barrows and O'Hara
present
Phoenix, AZ
Benefits Admin Senior Specialist
present
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
- Has developed expertise in a variety of work processes through job-related training
- Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations
- Works autonomously within established procedures and practices
- Establishes and implements performance and service standards
- Provides functional guidance, training and assistance to lower level staff
- Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
Education
Education
Bachelor’s Degree in Human Resources
Bachelor’s Degree in Human Resources
Ball State University
Bachelor’s Degree in Human Resources
Skills
Skills
- Strong attention to detail
- Strong oral and written communication skills including the ability to conduct presentations
- Strong customer service skills including the ability to handle difficult customer situations
- Strong computer skills including Microsoft office
- Knowledge of SAP
- Ability to work effectively with confidential information; trustworthy
- Two (2) years experience in insurance claim administration
- English/Spanish 100% bi-lingual
4 Benefits Admin resume templates
Read our complete resume writing guides
1
Benefits Admin Spec Resume Examples & Samples
- Processing/verifying retirement paperwork and supporting documentation
- Calling participants to discuss missing paperwork/documentation and assist them with completing, as needed
- Creating/Verifying letters to participants advising of missing documentation or confirming final payment amounts
- Completing assignments within service level agreements
- Training others as needed
- Setting up retirees and beneficiaries for payment, and/or adjusting benefit payments
2
Project Based Benefits Admin Supervisor Resume Examples & Samples
- Defined Benefit, Defined Contribution, and Health & Welfare experience preferred
- Prior supervisory/management experience preferred
- Microsoft office suite
3
Benefits Admin Senior Analyst Resume Examples & Samples
- May direct, train and/or supervise administration staff and may be responsible for managing some financial aspect of the client or assigned projectA seasoned, experience professional with a full understanding in area of specialization
- Resolves a wide range of issues in creative ways
- Networks with senior internal and external personnel in own area of expertise. _Additional Job Responsibilities_
- Develops and implements benefits administration programs
- Sr. Technical lead, client-facing role involving management and execution of projects and related change work. _Essential Skills/Knowledge_
- Minimum 6 years Health & Welfare experience, required
- Strong technical capabilities and familiarity with RSK systems
- Sr. Technical lead, client-facing role involving management and execution of projects and related change work
- SQL - intermediate/advanced
- Data analysis – has a keen eye for recognizing and resolving problems
4
Benefits Admin Senior Anaylst Defined Benefit Resume Examples & Samples
- Acts as an internal or external liaison for projects. * Oversees the administrative processes and procedures of a team of administrators to ensure accuracy and timeliness in the delivery of services to both clients and plan participants in a fast pace environment for multiple clients while meeting deadlines and meeting budget guidelines. * Provides administrative direction to team, including offshore team and Customer Call Center. * Works closely with team members to resolve client problems. * Handles complex client, participant and plan interpretation issues. * Coordinates with implementation team and system teams to achieve successful plan conversions and on an ongoing basis for enhancements and plan updates, including acquisitions and divestitures. * Builds, maintains and manages effective client relationships. * Ensures that quality assurance measures and controls are followed. * Works independently to handle unfamiliar situations, successfully navigate through unstructured assignments and provide logical alternative solutions to complex situations. * Knows and adheres to administration standards and best practices and ensures client team processes meet these standards. * Provides review function and is responsible for signoff on payments or disbursements and money movements as necessary. * Confidently conveys complex technical information to large groups; adapts style and content to meet the needs of the audience, in person and over the phone. * Completes highly complex assignments in a way that exceeds the expectations of clients. * Develops work plans or approaches for projects (including scope, project flow, staffing requirements, deliverables, project time and expense budgets). * Monitors progress and outcomes against budget and adjusts project parameters and resources accordingly (e.g. managing to a task budget) in order to meet project profit requirements. * Monitors progress on deliverables and adjusts project deadlines and resources accordingly. * Monitors revenue and provides input on revenue forecasts. * Able to clearly communicate expectations, standards of performance and time requirements when making assignments. * Participates in training and development of junior staff. * Takes ownership of work and is an effective leader
- 4 to 7 years of total related experience
- Strong defined benefit plan knowledge
- Works well in a team environment and has management experience
- Self-starter and good problem solver
- Strong critical thinking and reasoning skills
- Works efficiently and guides others to work efficiently
- Ability to work on a team and to lead others effectively
- Flexible in work schedule to meet client commitments
- Good people skills
5
Benefits Admin Senior Anaylst Defined Benefit Resume Examples & Samples
- Develops, implements, and improves benefits administration programs on behalf of clients
- Manages and develops relationships with clients/prospects and insurers to ensure delivery of effective and efficient service
- Reviews benefit calculations performed by others within the team (which may involve the more complex plans or the most important clients of the firm)
- Provides advice on the effect of actual or anticipated changes in law, or employee benefit practice
- Provide drafts of basic explanatory literature for the schemes, ie, announcements and booklets, or commenting on drafts produced by others
- Deliver face-to-face presentations, designed to simplify complex benefits issues, to employee groups and encourages benefits take-up
- Provides administration advice and guidance to clients, and may manage small to medium sized clients
- May direct, train and/or supervise administration staff and may be responsible for managing some financial aspect of the client or assigned project
- A seasoned, experience professional with a full understanding in area of specialization
- Resolves a wide range of issues in creative ways
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Networks with senior internal and external personnel in own area of expertise
- Normally receives little instruction on day-to-day work, general instructions on new assignments
- Typically requires a minimum of 5 years of related experience
- Serves as a leader of plan administrators and as a client team leader overseeing multiple client relationships
- Acts as an internal or external liaison for projects
- Oversees the administrative processes and procedures of a team of administrators to ensure accuracy and timeliness in the delivery of services to both clients and plan participants in a fast pace environment for multiple clients while meeting deadlines and meeting budget guidelines
- Provides administrative direction to team, including offshore team and Customer Call Center
- Works closely with team members to resolve client problems
- Handles complex client, participant and plan interpretation issues
- Coordinates with implementation team and system teams to achieve successful plan conversions and on an ongoing basis for enhancements and plan updates, including acquisitions and divestitures
- Ensures that quality assurance measures and controls are followed
- Works independently to handle unfamiliar situations, successfully navigate through unstructured assignments and provide logical alternative solutions to complex situations
- Knows and adheres to administration standards and best practices and ensures client team processes meet these standards
- Provides review function and is responsible for signoff on payments or disbursements and money movements as necessary
- Confidently conveys complex technical information to large groups; adapts style and content to meet the needs of the audience, in person and over the phone
- Completes highly complex assignments in a way that exceeds the expectations of clients
- Develops work plans or approaches for projects (including scope, project flow, staffing requirements, deliverables, project time and expense budgets)
- Monitors progress and outcomes against budget and adjusts project parameters and resources accordingly (e.g. managing to a task budget) in order to meet project profit requirements
- Monitors progress on deliverables and adjusts project deadlines and resources accordingly
- Monitors revenue and provides input on revenue forecasts
- Able to clearly communicate expectations, standards of performance and time requirements when making assignments
- Participates in training and development of junior staff
- Takes ownership of work and is an effective leader
6
Benefits Admin Analyst Resume Examples & Samples
- Maintain participant records, test and verify all client data
- Perform regular administration on all assigned plans in an effective, timely, and accurate manner
- Maximize customer satisfaction by responding to enquiries in an efficient and professional manner while observing compliance policies
- Perform peer review on work completed by other team members
- Serve as back up when other team members are absent
- Adhere to all departmental and company policies and procedures
- Co-ordinate and monitor cash flow and maintain quality control
- Calculate and reconcile unit values and income factors
- Follow up on and resolve outstanding issues
- Contribute to the efficient workflow of the department by proactively striving to improve the accuracy and efficiency of the department by accurately completing all documentation and reports as necessary
- Prepare and verify all required reporting for plan sponsors, government agencies and plan members
- Develop documentation and desk operating procedures regarding assigned clients
- Liaise between clients, consultants, investment managers, etc
- Minimum 2 years of related DC administration experience or equivalent
- University degree in business, finance, mathematics or equivalent
- Some knowledge of relevant pension, group retirement and savings
7
Benefits Admin Analyst Resume Examples & Samples
- Provide drafts of basic explanatory literature for the schemes, i.e., announcements and booklets, or commenting on drafts produced by others
- Deliver face-to-face presentations, designed to simplify complex benefits issues, to employee groups and encourages benefits take-up
- May direct, train and/or supervise administration staff and may be responsible for managing some financial aspect of the client or assigned project
- Develops professional expertise, by applying company policies and procedures to resolve a variety of issues.Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
- Builds productive internal/external working relationships.Normally receives general instructions on routine work, detailed instructions on new projects or assignments.Typically requires a minimum of 3-5 years of related experience
- The person will be responsible for day to day handling of client’s questions and issues, which includes taking the appropriate steps necessary to see items come to full resolution
- Additional responsibilities include some aspects of client management, such as achieving Service Level Agreements, documentation of processes, facilitating meetings, creating agendas, providing meeting minutes, creating scope documents etc
- The role will also support the Client Servicing Manager and Functional Analyst in any capacity needed, such as Quality Assurance and User Acceptance Testing
- The person will maintain system access and handle technology issues, for external client members
- Microsoft Office Suite, especially Word & Excel
- Customer Service, Call Center, Client Services, Open Enrollments, HW Benefits Administration, including COBRA, HIPAA, FSA, Current Legislations
- Knowledge of DB & DC Administration
- Must have HW Benefits experience
- Soft skills: team player, problem-solving skills, self-motivated & organized
8
Benefits Admin Resume Examples & Samples
- Responding to calls and emails from our employee community pertaining to health and welfare plans, payroll, etc
- Administers and communicates the company's benefits and HR programs
- Maintain employee information in HRIS database
- Evaluates benefit programs through research, surveys, and analysis to ensure plans are competitive
- Conduct benefit plan audits to ensure benefits are in compliance
- 1-3 years of benefits or related experience desirable
- Strong excel skills, preferably knowledge of v-lookup tables strongly preferred
- Requires a Bachelor’s degree or equivalent combination of experience and education
- Great written and verbal communication skills required
- Demonstrable problem solving, organizational, and analytical skills are also required
9
Benefits Admin Specialist Resume Examples & Samples
- Must have at least 1 year of Call Center experience. Out bound calls, special projects
- Using a computerized system, responds to customer inquiries in a Service Center environment
- Experience working with MS Excel, MS Word and PASS
- Must be comfortable being able to multitask and solve customer problems
10
Benefits Admin Associate Resume Examples & Samples
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Ability to type 25 WPM
- Using a computerized system, responds to customer inquiries in a Service Center environment
- Prepares standard reports to track workload, response time and quality of input
- Use “Click-to-Chat Writer” to communicate effectively and professionally to clients about their benefits
- Experience working with MS Excel, MS Word and PASS
- Must pass drug test and state, federal and criminal background check
- Must have at least a High School Diploma or GED but PREFER Associates or BA/BS degree
11
Benefits Admin Assoc Resume Examples & Samples
- Excel- Required
- MS access
- Outlook: Preferred/intermediate
- PASS/AIS: preferred, advanced
12
Benefits Admin Senior Spec Resume Examples & Samples
- Assist the Manager in providing development feedback to staff members
- Build strong productive relationships with applicable internal support areas such as Benefits Administration and Implementation team to insure quality service is provided to all participants. They respond to and resolve escalated issues pertaining to client or participant concerns
- Provide technically accurate information using customer service communication skills to respond to inquiries related to account information, plan information, transaction processing and product information in accordance with departmental standards
- Handle incoming participant calls as needed, especially during peak times, to cover high volumes or reduced workforce
- May be called upon to help with creating condolence letters, kits or claims, to cover high volumes or reduced workforce
- Perform all quality monitoring functions as described in the quality program, including voicemail audits, case audits, in-box audits and call reviews of escalated cases
- Review all condolence letters within standard to meet Service Level Agreements (SLAs)
- Review all kits prior to mailing and within standard to meet Service Level Agreements (SLAs)
- Review all claims within the required SLA from when RBA staff places in QA folder
- Assist staff with questions and issues. Analyze, resolve and escalate issues as necessary
- Handle escalated calls effectively to improve participant satisfaction and reduce further escalation including real-time assistance and callbacks as needed. May require login to appropriate system to take escalated calls or availability for warm transfers from RBA staff
- Review appropriate system reports daily and follow up on outstanding issues with the RBA staff and applicable Plan Administrators/Managers. Ensure the backups are reviewing and completing open issues for absent RBA staff members
- Monitor CMS Supervisor to assure phone coverage and reps are logged in available and using correct Aux codes
- Complete reports as needed for management
- Recommend updates to KNOVA/Kforce
- Maintain and update the escalation log as needed. All applicable fields of the log should be completed
- Maintain floor supervision in the TM’s absence
- Special projects and assignments as needed
13
Benefits Admin Senior Assoc Resume Examples & Samples
- Process/scan incoming mail and faxes
- Log cases and track related documents
- Monitor case activity via online case management system and logs
- Assist with the production of forms
- Assist with limited data processing
- Support all fulfillment activities for the team, including the printing, folding, stuffing and mailing of documents
- Ensure that files and data are proper secured nightly
- Monitor faxes and printers and ensure that they are properly supplied
- Monitor office supplies as needed
- Perform photocopying and filing, as needed
- Excellent organizational and proactive administrative skills with strong attention to detail
- Able to work in a fast paced environment with multiple offices; onshore and offshore
- Able to work in multiple computer systems simultaneously (dual screen environment)
- Able to work both independently and in a team environment
- Responds promptly to team member/manager requests
- Provide cross training to other Benefit Admins in the department
- MS Office (Word, PowerPoint, Excel and Outlook) software proficient
- Good listening skills and able to take direction well
- Ability to interact with all levels of management and/or clients
- HR/Benefits/Pension background is a plus
- The ability to lift 30 pounds and stand for extended periods of time
14
Benefits Admin Spec Resume Examples & Samples
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Must have at least 2 year of Call Center experience
- Preferred to have MS Office skills intermediate, Word, Excel, Outlook, Citrix, with Intra-database (internal database). Benefits Web for client and PASS as a PREFERENCE. General Computer skills required, ten key, etc
- Prepares standard reports to track workload, response time and quality of input
- Must have 1 years of Benefits Experience (Pension)
15
Benefits Admin Senior Associate Resume Examples & Samples
- Proficient with Microsoft Office including Excel, Outlook, Access
- Experience with quality monitoring and Survey programs and systems (preferable)
- Strong understanding of call center metrics and statistical principals
- Advanced knowledge of customer service principles
- Advanced customer service and communication abilities
16
Benefits Admin Senior Spec Resume Examples & Samples
- Must have at least 3+ year of Professional Call Center experience
- Must have at least a High School Diploma or GED, but 4-year college degree or equivalent work experience PREFERRED!
- Must have experience with professional telephone techniques and soft skills
- Must possess effective communication skills and problem solving abilities
17
Benefits Admin Senior Associate Resume Examples & Samples
- Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions
- Prepares benefit statements and year-end update of benefit records
- Provides basic advice and guidance to clients or plan members
- Coaches and advises less experienced administrators
- All other duties as assigned. Applies acquired job skills and company policies to complete assigned tasks
- Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice
- Normally follows established procedures on routine work, requires instructions only on new assignments
18
Benefits Admin Senior Associate Resume Examples & Samples
- Ability to work with customers to resolve inquiries
- Provide troubleshooting assistance to customers
- Maintain a high level of world class customer service/professionalism to a wide range of customers
- Recommend products that best suit the customer
- Ability to read and interpret documents
- Must have at least 4 year of Call Center experience
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- Ability to type 35 WPM
- The ability to relate to customers in a professional and courteous manner
- High School Diploma/GED required
- Excellent oral and written communication
- The ability to work autonomously, with little direct managerial supervision
- Organizational and time management skills with the ability to handle multiple tasks simultaneously
- Strong computer skills to include Windows, Microsoft Office, and Internet Explorer
- Able to multi-task in a computerized system, responding to customer inquiries in a call center environment
- Gathers information, researches/resolves inquiries and logs customer calls
- Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
- Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred
- Payroll/HR experience is preferred. Workday Experience would be a plus as well
- Previous experience with Business writing is preferred
19
Benefits Admin Senior Rep Resume Examples & Samples
- Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
- Develops departmental budget and controls costs
- Supervises a staff of 2-25 people
- Identifies trends and ways to take corrective actions as needed
- Handles supervisor calls as needed
20
Benefits Admin Senior Specialist Resume Examples & Samples
- Provides functional guidance, training and assistance to lower level staff
- Ensures productivity meets or exceeds service and quality standards
- Excellent communication skill
- Previous Center experience preferred
- Strong Coaching Skill required
- MS Office experience required
- Obtain the ability to solve problems and Multi-Task
21
Benefits Admin Specialist Resume Examples & Samples
- Provides administrative support in one or more specialized functions of Benefits administration
- Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions
- Provides basic advice and guidance to clients or plan members
- Assists employees in the completion of appropriate forms, calculation of benefits or premiums
- Normally follows established procedures on routine work, requires instructions only on new assignments
- Advanced knowledge of customer service principles
22
Benefits Admin Senior Associate Resume Examples & Samples
- Must have at least 1 year of Call Center experience
- Communicates appropriate options for resolution in a timely manner
- Experience working with MS Excel, MS Word, Outlook, Citrix, Benefits Web for client and PASS
- Must have excellent computer and communication skills
- Must be comfortable being able to multitask and solve customer problems
- Preferred experience with Health & Welfare Benefits and pension
23
Benefits Admin Senior Specialist Resume Examples & Samples
- Performs benefit calculations where required
- Maintains benefits member database
- Coaches and advises less experienced administrators
- Supervises staff and delegates tasks effectively
- May co-ordinate draft invoices for small to medium sized clients
- At least 24 months call center experience, preferably in an outsourcing environment
- Exemplary levels of quality performance, defined through achievement and consistency
- Advanced customer service and communication abilities
24
Benefits Admin Senior Associate Resume Examples & Samples
- Has developed expertise in a variety of work processes through job-related training
- Generates new and innovative solutions to complex problems, and proposes improvements to processes
- Works autonomously within established procedures and practices
- Typically acts as a lead or expert with considerable on-the-job experience
- Microsoft Word, Excel, Project, PowerPoint, Internet, Case Management tools (Contact workspace, PASS etc.)
25
Director, International Benefits Admin Resume Examples & Samples
- Provides overall vendor management including strategic guidance, relationship development, and internal stakeholder management
- Collaborates with service providers to implement service enhancements for plan participants consistent with company goals and objectives
- Provides research and assistance to leadership in the development and design of new projects, fast-paced initiatives, and/or the establishment of operational/governance approaches
- Leads the development of new vendor requirements, monitoring the drafting and approval of change orders, coordinating testing and rollout activities
- Leads a team responsible for monitoring service levels, coordinating escalated cases and service improvement plans to ensure the success of various benefits programs
- Uses formal processes and tools to manage resources, budgets, risks, and changes. Recommends new process and tools to achieve desired results
- Manages status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports
- Creates and maintains process workflow documents to support business needs
- Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands, and maintaining overall project ownership
- Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Ensures effective implementation of solutions/changes
- Ensure adherence to budget guidelines as well as managing and/or developing necessary Statements of Work (SOWs), Contracts, Purchase Orders (POs), etc
- Demonstrated ability to build and lead a team of experienced data and program analysts
- Demonstrated success as a vendor manager in large, complex environments
- Experience with international benefits program design and administration preferred
- Strong organizational skills, follow through and demonstrated leadership
- Experience in a matrix / shared services environments
- Quickly grasps the essence and the underlying structure of new situations and problems
- Ability to use and analyze data to identify process improvement opportunities
- Ability to use personal influence to build positive working relationships with subject matter experts
- Familiarity and/or understanding of the contract to payment process for budget adherence
- Experience with Human Resources, and/or benefits providers preferred
- Excellent verbal and written communication skills, specifically related to business and technical writing
- Strong customer-service orientation toward internal and external customers
- Ability to communicate and connect with all levels of the organization
- Team player, collaborative, adaptable, and flexible with work hours
- Self-motivated and works independently
- Team-oriented and works well in a collaborative environment
- Fluent with the following Microsoft programs: Excel, Access, Word, PowerPoint and Visio
- Knowledge of employee benefit programs, including qualified retirement plans as well as health & welfare benefits
- Certified Project Management or Six Sigma
26
Benefits Admin Assoc Resume Examples & Samples
- Ability to work with customers to resolve inquiries
- Recommend products that best suit the customer
- Six months experience in providing customer service either via phone or in person
- Ability to type (WPM vary based on Client Requirements)
- Excellent telephone manner and listening skills
- The ability to sit for long periods of time
- Excellent attention to detail and multi-tasking ability
- Self-motivation to work under his/her own initiative
- Must have High School diploma or general education degree (GED)
27
DB Benefits Admin Specialist Resume Examples & Samples
- Ability to navigate through multiple computer applications with speed and accuracy
- Ability to work with customers to resolve inquiries
- Provide troubleshooting assistance to customers
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
- Maintain a high level of world class customer service/professionalism to a wide range of customers
- Recommend products that best suit the customer
- Ability to read and interpret documents
- Must have at least 2 year of Call Center experience
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- Ability to type 25 WPM
- 2 years of call center customer service experience. 401k and/or banking experience preferred, but not required
- Previous experience in Defined Contributions or other financial background is helpful
- MS Excel, MS Word, MS Office Suite, General Computer skills required, SQL, and Internet
- The ability to relate to customers in a professional and courteous manner
- The ability to work in a team environment
- Using a computerized system, responds to customer inquiries in a Service Center environment
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Prepares standard reports to track workload, response time and quality of input
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Informs customers about services available and assesses customer needs
- Provides functional guidance, training and assistance to lower level staff
- Provides assistance, training and troubleshooting support to lower level staff
- Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
- Use “Click-to-Chat Writer” to communicate effectively and professionally to clients about their benefits
- Must have excellent computer and communication skills
- Must be comfortable being able to multitask and solve customer problems
- Must pass drug test and state, federal and criminal background check
- Must have 1+ years of Benefits Experience (Pension)
- Must have at least a High School Diploma or GED but PREFER Associates or BA/BS degree
- Previous experience with PeopleSoft preferred
- Payroll/HR experience is preferred. Workday Experience would be a plus as well
- Previous experience with Business writing is preferred
- Must be at least 18 years of age or older
28
Defined Contributions Benefits Admin Specialist Resume Examples & Samples
- Previous experience in Defined Contributions or other financial background is helpful
- MS Excel, MS Word, Internet, MS Office Suite, General Computer skills required, ten key, etc
- The ability to relate to customers in a professional and courteous manner
- Informs customers about services available and assesses customer needs
29
Benefits Admin Associate Resume Examples & Samples
- Have experience working with AIS/CW/ODM/Microsoft Office, preferred
- Must have at least 2 year of Call Center/Customer Service Experience – REQUIRED and (Health/Wellbeing, Defined Benefits/Defined Contributions) PREFERRED
- Preferred to have MS Office skills intermediate, Word, Excel, Outlook, and Citrix, with Intra-database (internal database). Benefits Web for client and PASS as a PREFERENCE. General Computer skills required, ten key, etc
- Must have 1+ years of Benefits Experience (Pension)
- English required – Spanish a plus
30
Benefits Admin Resume Examples & Samples
- Prior Defined Benefits and other benefits administration experience REQUIRED
- Maintain a high level of world class customer service/professionalism to a wide range of customers
- Maintain a positive environment, working with co-workers and customers within a diverse culture
- Must be able to type at least 35 words per minute
31
Benefits Admin Senior Specialist Resume Examples & Samples
- Act as plan sponsor contact for all day to day plan administration issues and request in cooperation with Health and Welfare Benefits
- Assist plan sponsors with year-end compliance requirements
- Monitoring Call Evaluations
- Coaching and Mentoring Team members
- Conducting Training and Team Huddles
- Monitoring Call Que
- Follow up with daily emails
- Previous Call Center experience preferred
32
Benefits Admin Supervisor Resume Examples & Samples
- Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
- Ensures productivity meets or exceeds service and quality standards
- Develops departmental budget and controls costs
- Supervises a staff of 2-25 people
- Identifies trends and ways to take corrective actions as needed
- Meets individually with staff members to review performance
- Handles supervisor calls as needed
- Act as plan sponsor contact for all day to day plan administration issues and request in cooperation with Health and Welfare Benefits
- Assist plan sponsors with year-end compliance requirements
- Monitoring Call Evaluations
- Conducting Training and Team Huddles
- Monitoring Call Que
- Previous Call Center experience preferred
- MS Outlook experience required
33
Benefits Admin Senior Associate Resume Examples & Samples
- Handles incoming and outbound calls processing death and death related information
- Prior Defined Benefits, Health & Welfare and/or other benefits administration experience REQUIRED
- Must be able to type at least 35 words per minute
- Need to be able to act as a team lead and assist team members with escalation, technically and overall call center support
34
Benefits Admin Senior Specialist Resume Examples & Samples
- Must have at least 4-5 years of Call Center experience
- Prior Defined Benefits, Health & Welfare and/or other benefits administration experience required
- MS Office Suite, SQL, Internet, CMS
- Responds to telephone inquiries and complaints using standard scripts and procedures
35
Benefits Admin Assoc Resume Examples & Samples
- Fluent in English/Spanish a PLUS
- Ability to type 25 WPM
- Gathers information, researches/resolves inquiries and logs customer calls
- Use “Click-to-Chat Writer” to communicate effectively and professionally to clients about their benefits
- Experience working with MS Excel, MS Word, Outlook, Citrix, with Intra-database (internal database), Benefits Web for client and PASS as a PREFERENCE
- Must have excellent computer and communication skills
- Previous experience with PeopleSoft preferred
- Payroll/HR experience is preferred. Workday Experience would be a plus as well
- Previous experience with Business writing is preferred
36
Benefits Admin Assoc Defined Benefits Resume Examples & Samples
- Ability to navigate through multiple computer applications with speed and accuracy
- Handles incoming and outbound calls including processing death and death related information
- Ability to read and interpret documents
- Has developed expertise in a variety of work processes through job-related training
- Works autonomously within established procedures and practices
- Typically acts as a lead or expert with considerable on-the-job experience
- Knowledge of Pension Benefits and 401K benefits preferred
- Strong computer skills to include Windows, Microsoft Office, and Internet Explorer
- Able to multi-task in a computerized system, responding to customer inquiries in a call center environment
- All other duties as assigned. Applies acquired job skills and company policies to complete assigned tasks. Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice. Normally follows established procedures on routine work, requires instructions only on new assignments
37
Benefits Admin Specialist Resume Examples & Samples
- Strong sensitivity and empathetic soft skills are required being that the role is a Case Specialist within the Beneficiary Support Team
- All cases are the result of the death of an employee, retiree, or a dependent spouse/child
- Therefore the individual must be able to remain professional yet compassionate at all times
- Obtains and coordinates all required research and documentation pertaining to a death utilizing Case Management System (CMS)
- Processes and coordinates H&W and plan benefits (from end-to-end) pertaining to a death including death events, death enrollments and life insurance benefits. Acts as a liaison to all third party medical and life insurance vendors
- Administers life insurance claims for up to five Carriers. Coordinates payment(s) with third party life insurance vendors
- Obtains all required documentation pertaining to pension benefits and coordinates payment(s) with DB and the Research analysts
- Obtains and tracks Pension overpayments related to a death utilizing CMS
- Perform mini calculation (simple calculations) when applicable
- Handles in bound calls from beneficiaries and survivors. Manages voicemail inbox and places out-bound calls as required
- Creates or generates all correspondence with survivors and/or clients related to a death case which would include (but not limited to) condolence cards, Beneficiary Summaries/Kits, reminder letters, life insurance claims and notices of filed claims
- Interacts on a daily basis with the HW and DB Operations departments, client HR personnel, and client service providers as well as other areas within Xerox
- Adheres to client service level agreements including quality benchmarks
- Perform peer review of created correspondence as needed
- Keeps Team Manager informed of client or process issues that may exist
- Assist on client inquiries and escalations
- Identifies and communicates process improvements that will enhance the services within BST
- Support projects as well as process improvements
- Support internal and external audits
- Follow standard call strategy and methodology
- Experience working with MS Excel and MS Word (advanced), SQL, PASS Preferred
- Answer and respond to incoming calls from employees and former employees with questions about their retirement benefits, and other benefits, payroll and possibly learning center
- Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
- Perform, track and log all transactions performed related to Human Resources and/or Benefits processes
- Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete
- Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues and provide mitigation suggestions
- Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested
- Strong organization skills are critical due to the multiple tasks associated with the role on a daily basis
- Must be able to manage all the tasks associated with a individual caseload of 150-200 cases on a daily basis. This includes incoming and outbound phone calls, addition to case research, client escalations, pension and life insurance processing, case follow up, and other administrative duties as necessary
- Needs to be able to work efficiently within an 8 hour schedule. Overtime is only to be used as an exception
- Strong sensitivity and empathetic soft skills are required being that the role is a Case Specialist within the Beneficiary Support Team. All cases are the result of the death of an employee, retiree, or a dependent spouse/child. Therefore the individual must be able to remain professional yet compassionate at all times
- Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume
38
Defined Benefits Admin Specialist Resume Examples & Samples
- 2 years of call center customer service experience. 401k and/or banking experience preferred, but not required
- MS Excel, MS Word, MS Office Suite, General Computer skills required, SQL, and Internet
- Must have 1+ years of Benefits Experience (Pension)
39
Benefits Admin Assoc Resume Examples & Samples
- Schedules work to ensure accurate phone coverage
- Strong Customer Service experience required
- Supervisory experience preferred
40
Benefits Admin Senior Associate Resume Examples & Samples
- Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
- Establishes and implements performance and service standards
- Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations
- Ensures productivity meets or exceeds service and quality standards
- Develops departmental budget and controls costs
- Supervises a staff of 2-25 people
- Identifies trends and ways to take corrective actions as needed
- Meets individually with staff members to review performance
- Handles supervisor calls as needed
- Act as plan sponsor contact for all day to day plan administration issues and request in cooperation with Health and Welfare Benefits
- Assist plan sponsors with year-end compliance requirements
- Monitoring Call Evaluations
- Coaching and Mentoring Team members
- Conducting Training and Team Huddles
- Monitoring Call Que
- Follow up with daily emails
- Previous Center experience preferred
- Benefits experience preferred
- Strong Coaching Skill required
- MS Outlook experience required
- MS Office experience required
- Obtain the ability to solve problems and Multi-Task
41
Benefits Admin Supervisor Resume Examples & Samples
- Using a computerized system, responds to customer inquiries in a call center environment
- Gathers information, researches/resolves inquiries
- Communicates appropriate options for resolution in a timely manner to senior leadership
- Provides functional guidance, training and assistance to customer care representatives
- Provides assistance, training and troubleshooting support to customer care representatives
- Schedules work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
- Prepares standard reports to track workload, response time and quality of input
- Assists in planning and implementing department goals and makes recommendations to senior management to improve efficiency and effectiveness
- If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today
- Directs the operations of a Benefit Administration department, which manages benefits policies/programs on behalf of plan sponsors
- Responsible for the management and development of the administration team, implementation of business processes, and final review of complex assignments and/or difficult client issues
- Manages and builds upon client relationships and may be in a role of development or assisting in the development of new business or expanding upon existing business
- Manages the financial aspects of the client relationship (billing and invoicing details)
- Completes other duties as assigned. Receives predetermined work assignments that are subject to a moderate level of control and review
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Monitors daily operations of a unit or sub-unit
- Requires full knowledge of own area of functional responsibility. Interacts daily with subordinates and/or functional peer groups
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Generally supervises semi-skilled employees (e.g., assemblers, operators, clerical)
- Possess strong learning agility
- Ability to manage multiple small and medium scale projects at the same time
- Perform weekly call monitors and intra-day management of metrics in addition to performance management
- Clarify
- MS Excel – needed
- MS Power point – needed
- MS Word – needed
- Access – preferred
- Preferred 2 or more years of experience with Health & Welfare and Defined Benefits
- Preferred 2-3 years’ experience in Call Center environment
- REQUIRED Call Center Management experience (Performance management, risk assessment etc.)
- Experience utilizing CFE, KNOVA, and Total view applications
- Advance experience utilizing Microsoft application
- Ability to manager 12-20 customer care representatives
- Preferred Associates Degree but will consider a combination of education/experience
- Must have excellent computer and communication skills (verbal and written)
- Must be comfortable being able to multitask and solve client problems
- Health and Welfare knowledge (2 yrs.) –required
- Call center management (1 yr.) – preferred
- Previous customer service management (2 yrs.) – required
- Defined Benefit knowledge – required
42
Benefits Admin Senior Spec Resume Examples & Samples
- Processing cyclical deliverables
- Producing standards reports
- Performing project work
- Establishing, updating and closing cases in the Contact Management System
- Reviewing edit reports; taking corrective action when necessary
- Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue)
- Using PRF database to document issues and provide status updates
- Performing end user testing of new systems releases
- Developing and maintaining checklists, procedures and plan documentation
- Leading project work
- Producing complex and/or ad hoc reports
- Preparing the cyclical deliverables processing calendar
- Resolving complex issues with third parties that affect large groups of participants
- Monitoring quality and aging of cases in the Contact Management System
- Adhering to standard time reporting practices (e.g. timesheets, billing code use)
- Performing peer reviews
- Training other team members
- Participating on work groups to develop new approaches to work, products and services
- Acting as a coach in the coaching program
- Proving performance feedback regarding team members (e.g. coaches, thought leaders)
- Analyzing team reports and statistics (e.g. employee database, performance standards)
- Minimum 7 years work experience in a customer-service focused environment
- Strong math aptitude and prior benefits administration experience a must
43
Project Based Benefits Admin Associate Resume Examples & Samples
- Informs customers about services available and assesses customer needs
- Provides assistance, training and troubleshooting support to lower level staff
- Strong Customer Service experience required
44
Benefits Admin Senior Associate Resume Examples & Samples
- Must have High School Diploma/GED or higher
- Preferred experience with Health & Welfare and Defined Benefits
- Preferred 1+ years’ experience in Call Center/Customer Service/Service Center environment
45
Benefits Admin Associate Resume Examples & Samples
- Strong sense of empathy working with survivors and handlers through process when death benefits apply
- Work on Special Projects as assigned
- Must have at least 4-5 years of Call Center experience
- Knowledge of Health Benefits, Pension Benefits and 401K benefits preferred
- Proficient in Kforce, Seibel, Microsoft Word, Excel, Project, PowerPoint, and Internet for use of Dashboards and Case Management tools (Contact workspace, PASS etc.)
- High School Diploma/GED required but BA/BS PREFERRED
46
Benefits Admin Senior Associate Resume Examples & Samples
- Must have at least 2 year of Call Center experience
- Customer Service, Call Center, HR, H&W Benefits, Payroll skills or any combination. 2-3 yrs. experience
- Preferred to have MS Excel, MS Word intermediate skill. General 10 key and computer skills
- General Computer skills required, ten key, etc
- H&W and Benefits knowledge. Call Center experience. 1-2yrs customer care/call center experience
- Previous experience with PeopleSoft preferred
47
Benefits Admin Associate Resume Examples & Samples
- Self-Management: Handles multiple demands and competing priorities with minimum direct supervision
- Adaptability: Ability to work in a fast paced environment and adjusts well to shifting priorities and new responsibilities. Able to multi-task, handle stress and heavy workloads well
- Teamwork: Shows commitment to team, and contributes fair share to work efforts. Has the ability to build effective work relationships across all levels of staff
- Communication: Proficient in oral and written expression. Articulates ideas clearly and concisely through email, presentations, teleconferences, etc
- Analytical: Ability to analyze underlying problems and patterns taken from various sources, evaluates alternatives and draw accurate conclusion
- Computer: Experience working with a participant database and the ability to navigate multiple software applications at once. (Advance)
- Microsoft Excel - (Intermediate)
- Microsoft Word – (Intermediate)
48
Project Based Benefits Admin Specialist Resume Examples & Samples
- Basic computer skills Microsoft MS Excel, MS Word, MS Project, Internet, Tasknet, Onpoint and IEX
- Experience with Talk time, Hold Time, Acw, and Quality preferred
- Provides assistance, training and troubleshooting support to lower level staff
- Must have at least a High School Diploma or GED but PREFER Associates or BA/BS degree
- Must be at least 18 years of age or older
49
Benefits Admin Specialist Resume Examples & Samples
- Performing data entry
- Reviewing incoming forms for completion and accuracy; taking appropriate corrective action
- Process participant events and transactions
- Identifying, researching and resolving data discrepancies
- Performing user acceptance testing (e.g. client specific systems)
- Using database to document issues and provide status updates
- Reconciling pension payments and/or H&W deductions
- Reviewing specifications
- Reviewing test plans and/or control groups
- Verifying accuracy of participant events and transactions
- Quality reviewing work prior to peer review
- Minimum 5 years work experience in a customer-service focused environment
- Strong computer skills to include Windows, Microsoft Office and Internet Explorer
- Strong math aptitude or prior benefits administration experience a must
50
Benefits Admin Specialist Resume Examples & Samples
- Analytical: Ability to analyze underlying problems and patterns taken from various sources, evaluates alternatives and draw accurate conclusion
- Computer: Experience working with a participant database and the ability to navigate multiple software applications at once. (Advance)
- Microsoft Excel - (Intermediate)
- Microsoft Word – (Intermediate)
51
Benefits Admin Senior Spec Resume Examples & Samples
- Providing White Glove support to beneficiaries following death, and owning issues through resolution
- Receiving inbound calls from beneficiaries of pension and savings benefits, and being the single point of contact and advocate for beneficiaries
- Making outbound calls/follow-ups to beneficiaries
- Reviewing beneficiary forms and documents for accuracy
- Completing setups of survivor pension payments
- Submitting requests to establish survivor savings accounts
- Acting as a liaison between pension and savings teams
- Responding to participant specific inquiries from the client
- Must have at least 3+ years of Professional Call Center experience
52
Benefits Admin Senior Assoc Resume Examples & Samples
- Prepares benefit statements and year-end update of benefit records
- Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives
- All other duties as assigned. Applies acquired job skills and company policies to complete assigned tasks
- Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice
- Proficient with Microsoft Office including Excel, Outlook, Access
- Experience with quality monitoring and Survey programs and systems (preferable)
- Strong understanding of call center metrics and statistical principals
53
Benefits Admin Specialist Resume Examples & Samples
- MS Excel, MS Outlook, MS Word (advanced), SQL, PASS and MS Access-Preferred
- Must be comfortable being able to multitask and solve customer problems in addition to type 25 WPM
- Must have at least a High School Diploma or GED but PREFER BA/BS degree
54
Benefits Admin Associate Resume Examples & Samples
- Performing data entry
- Reviewing incoming forms for completion and accuracy; taking appropriate corrective action
- Process participant events and transactions
- Processing cyclical deliverables
- Producing standards reports
- Performing project work
- Establishing, updating and closing cases in the Contact Management System
- Reviewing edit reports; taking corrective action when necessary
- Identifying, researching and resolving data discrepancies
- Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue)
- Performing user acceptance testing (e.g. client specific systems)
- Using database to document issues and provide status updates
- Reconciling pension payments and/or H&W deductions
- Reviewing specifications
- Reviewing test plans and/or control groups
- Performing end user testing of new systems releases
- Developing and maintaining checklists, procedures and plan documentation
- Verifying accuracy of participant events and transactions
- Leading project work
- Quality reviewing work prior to peer review
- Adhering to standard time reporting practices (e.g. timesheets, billing code use)
- Performing peer reviews
- Training other team members
- Participating on work groups to develop new approaches to work, products and services
- Minimum 5 years work experience in a customer-service focused environment
- Ability to remain poised, patient, empathetic, tactful and composed while talking with plan participants
- Strong computer skills to include Windows, Microsoft Office and Internet Explorer
- Minimum of a 4 year degree or equivalent work experience
55
Project Based Benefits Admin Supervisor Resume Examples & Samples
- Gathers information, researches/resolves inquiries and logs customer calls
- Establishes and implements performance and service standards
- Provides functional guidance, training and assistance to lower level staff
- Coaching and Mentoring Team members
- Follow up with daily emails
- Excellent communication skill
- Benefits experience preferred
- Strong Coaching Skill required
- MS Office experience required
- Obtain the ability to solve problems and Multi-Task
56
Benefits Admin Specialist Resume Examples & Samples
- Have experience working with AIS/CW/ODM/Microsoft Office, preferred
- Must have at least 2 year of Call Center/Customer Service Experience – REQUIRED and (Health/Wellbeing, Defined Benefits/Defined Contributions) PREFERRED
- English required – Spanish a plus
57
Benefits Admin Assoc Resume Examples & Samples
- The ability to work autonomously, with little direct managerial supervision
- Kforce, Tasknet, advantage
- Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred
58
Benefits Admin Resume Examples & Samples
- Provide training and support for team members
- Research, analyze and respond to customer payment discrepancies in both verbal and written communication
- Document and execute complex processes with minimal supervision
- Must be very detailed oriented with the ability to research large accounts in a timely manner
- Function effectively and collaboratively in a team environment
- Advanced level of understanding of Benefit Administration’s business area processes preferred
59
Project Based Benefits Admin Senior Associate Resume Examples & Samples
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Performs benefit calculations where required
- Maintains benefits member database
- Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives
- Monitors priority of calls and shifts escalated calls to assure resolution to problems
60
Benefits Admin Specialist Resume Examples & Samples
- Handles incoming and outbound calls processing death and death related information
- Prior Defined Benefits, Health & Welfare and/or other benefits administration experience REQUIRED
- Knowledge of Health Benefits, Pension Benefits and 401K benefits preferred
- Need to be able to act as a team lead and assist team members with escalation, technically and overall call center support
61
Benefits Admin Senior Spec Resume Examples & Samples
- Provide troubleshooting assistance to customers
- Work on Special Projects as assigned
- Generates new and innovative solutions to complex problems, and proposes improvements to processes
- High School Diploma/GED required but BA/BS PREFERRED
- Excellent oral and written communication
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
62
Benefits Admin Associate Analyst Resume Examples & Samples
- 0 to 2 years of total related experience. (Includes Xerox experience and prior)
- Strong critical thinking skills
- English/Spanish 100% bi-lingual a plus
- Must be at least 18 years of age or older
63
Benefits Admin Senior Associate Resume Examples & Samples
- Successful candidate for this position will have
- Must be 18 or older to apply
- Kforce, Tasknet, Advantage PREFERRED
64
Benefits Admin Specialist Resume Examples & Samples
- Successful candidate for this position will have
- Must be 18 or older to apply
- Kforce, Tasknet, Advantage PREFERRED
65
Benefits Admin Senior Associate Resume Examples & Samples
- Strong computer skills to include Windows, Microsoft Office, SQL, CMS, and Internet Explorer
- High School/GED required but 4 year degree or equivalent work experience preferred
- Preferred - HR, Benefits, Defined Benefits, Defined Contributions, and Client Services
66
Hrsc Benefits Admin Anlyst Resume Examples & Samples
- Benefits Administration, Research & Processing: Under direct supervision, processes routine employee benefit transactions that result from various job and/or life events including but not limited to information changes such as pay, new hires, transfers, marriage, or birth etc. according to established policies and procedures, collective bargaining agreements and laws. Responds professionally with accuracy and in a timely manner to requests for information and changes by processing manual and reprocessing of automated Human Resources events pertaining to employee pay changes, benefits, leaves, and personal status changes etc. according to established policies and procedures, collective bargaining agreements and laws. Enters, processes, and retrieves employee data and analyzes event coordination required to ensure accurate and timely completion of employee benefit status changes. Identify benefit related issues that may require modifications to system configurations. Performs other related duties as required (execution of UAT etc.)
- Minimum one (1) year of experience working in a customer service operations environment required
- Demonstrated problem solving and critical thinking skills
- Advanced reading skills and basic math skills required
- Ability to prioritize and fully complete work items
- Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures
- Ability to effectively interact with all levels within an organization
- Advanced interpersonal, verbal and written communication skills with a customer service focus
- Ability to identify root cause and conduct analysis
- Must be very responsive in a timely manner
- Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures
- Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives
- Must adhere to KP confidentiality rules, requirements&guidelines
- Demonstrated ability to type at least 45 words or keystrokes per minute. Attention to detail, accuracy and quality
- Minimum one (1) year of experience working in a directly related customer service operations environment processing employee
67
Benefits Admin Specialist Resume Examples & Samples
- All other duties as assigned. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
- Typically requires a minimum of 4 years of related experience
- Experience working with MS Excel, MS Word, MS Project, SQL, Internet and PASS
68
Benefits Admin Senior Associate Resume Examples & Samples
- Process/scan incoming mail and faxes
- Assist with the production of forms
- Assist with limited data processing
- Support all fulfillment activities for the team, including the printing, folding, stuffing and mailing of documents
- Ensure that files and data are proper secured nightly
- Monitor office supplies as needed
- Assist on special projects as needed to assistance onshore and offshore staff to meet client deliverables
- Excellent organizational and proactive administrative skills with strong attention to detail
- Able to work in a fast paced environment with multiple offices; onshore and offshore
- Manages timing of tasks to meet deadlines; follows up on tasks
- Able to work both independently and in a team environment
- Keeps appropriate parties informed of work status
- Attains billable hours goal as required
- Strong attention to detail; can be trusted to perform consistently and accurately
- Self-starter and good problem solver
- Good listening skills and able to take direction well
- Ability to interact with all levels of management and/or clients
- HR/Benefits/Pension background is a plus
69
Benefits Admin Resume Examples & Samples
- Two (2) years experience in insurance claim administration
- Strong computer skills including Microsoft office
- Strong customer service skills including the ability to handle difficult customer situations
- Strong oral and written communication skills including the ability to conduct presentations
- Ability to work effectively with confidential information; trustworthy
70
Benefits Admin Manager Resume Examples & Samples
- Using a computerized system, responds to customer inquiries in a call center environment
- Gathers information, researches/resolves inquiries
- Participate in annual Disaster Recovery testing in Philadelphia. May be required to work week-ends to support system testing, implementations etc
- Communicates appropriate options for resolution in a timely manner to senior leadership
- Provides functional guidance, training and assistance to customer care representatives
- Provides assistance, training and troubleshooting support to customer care representatives
- Schedules work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
- Assists in planning and implementing department goals and makes recommendations to senior management to improve efficiency and effectiveness
- Directs the operations of a Benefit Administration department, which manages benefits policies/programs on behalf of plan sponsors
- Manages and builds upon client relationships and may be in a role of development or assisting in the development of new business or expanding upon existing business
- Manages the financial aspects of the client relationship (billing and invoicing details)
- Completes other duties as assigned. Receives predetermined work assignments that are subject to a moderate level of control and review
- Directs subordinates to complete assignments using established guidelines, procedures and policies. Works on issues of limited scope
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Monitors daily operations of a unit or sub-unit
- Requires full knowledge of own area of functional responsibility. Interacts daily with subordinates and/or functional peer groups
- Interaction normally involves exchange or presentation of factual information. Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Generally supervises semi-skilled employees (e.g., assemblers, operators, clerical)
- Must have strong written and oral communication skills and be detailed oriented
- Possess strong learning agility
- Ability to manage multiple small and medium scale projects at the same time
- Conduct training and ongoing career development of staff
- Perform weekly call monitors and intra-day management of metrics in addition to performance management
- Preferred - MS Excel, MS Access, MS Word, MS PowerPoint, Internet, CMS and Dashboard
- Management experience required (2 years)
- Client interaction and governance experience a plus
- Demonstrated ability to successfully manage teams through KPI (Key Performance Indicators) outlines by customers
- Customer Service Experience (3 years)
- Call Center and Benefits (Health and Wellness, Pension or 401K) experience a plus
- Call Center Management preferred (Performance management, risk assessment etc.)
- Bilingual (English/Spanish) PREFERRED
- Experience utilizing CFE, KNOVA, and Total view applications
- Advance experience utilizing Microsoft application
- Ability to manager 12-20 customer care representatives
- Preferred Associates Degree but will consider a combination of education/experience
- Must have excellent computer and communication skills (verbal and written)
- Must be comfortable being able to multitask and solve client problems
- Health and Welfare knowledge (2 yrs.) –required
- Call center management (1 yr.) – preferred
- Previous customer service management (2 yrs.) – required
- Defined Benefit knowledge – required
71
Benefits Admin Senior Assoc Resume Examples & Samples
- Must be able to type at least 25 words per minute
- Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
- English/Spanish 100% bi-lingual a plus
72
Benefits Admin Resume Examples & Samples
- Read and comprehend plan provisions from defined contribution plan documents, summaries of plan provisions and other related plan materials
- Coordinate/distribute client reports and client feedback files
- Ensures that quarterly and annual client reports are produced timely and accurately including appropriate review according to Milliman review guidelines
- Monitors trading and other activity to ensure daily balancing of assigned plans
- Works with relationship manager to meet client expectations
- Provide support for special projects and other tasks as needed
- Ensure final work products are of high quality and provided in a timely fashion
- Take an active role in pursuing continued education
