Benefits Operations Resume Samples
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Benefits Operations Resume Samples
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MS
M Schneider
Mallory
Schneider
142 Dickinson Park
San Francisco
CA
+1 (555) 750 8316
142 Dickinson Park
San Francisco
CA
Phone
p
+1 (555) 750 8316
Experience
Experience
Boston, MA
Benefits Operations Analyst
Boston, MA
Bernhard-Hettinger
Boston, MA
Benefits Operations Analyst
- Conducting system edit clean up including research and determining reasons for errors and resolving errors
- Identifying and recommending a methodology for completing calculations by referencing guidelines and best practices
- Responsible for executing our regular processes pertaining to employee benefits and identifying gaps and improvements in both US and global procedures
- Providing resolution to complex issues and formulating resolutions/recommendations by applying plan provisions and best practices
- Communicating with clients regarding ongoing pension administration issues
- Responsible for executing our regular processes pertaining to employee benefits and identifying gaps and improvements in both EMEA and global procedures
- Responsible for executing our regular processes pertaining to employee benefits and identifying gaps and improvements in both APAC and global procedures
Chicago, IL
Benefits Operations Manager
Chicago, IL
Luettgen, Zieme and Cronin
Chicago, IL
Benefits Operations Manager
- Adheres to standard operations management practices as outlined by CSG Process Excellence Leader and CDG Operations Manager
- Provides coaching and development of BAs and creates a culture of continuous improvement within client-level operations
- Monitors client operations dashboard measures to proactively manage client-level impacts
- Identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operational workloads
- Tracks and improves capacity and utilization of BA resources
- Reports system defects to LSA via defect submission process and collaborates with LSA to mitigate participant damage/risk
- Collaborates with BIM to ensure proper handoffs to operations team
present
Los Angeles, CA
Benefits Operations Specialist
Los Angeles, CA
Satterfield-Waelchi
present
Los Angeles, CA
Benefits Operations Specialist
present
- Manage day to day support for Time Away Programs including Absence Management, Workers’ Compensation and Leave Programs
- Manage vendor relationships on performance and driving improvements in all relevant metrics
- Conduct audits of data to ensure processes and policies are being managed effectively and data quality is improved
- Lead Benefits specific projects, including project development, launch, execution, performance, control, and close
- Make recommendations on program changes and conduct cost/benefit analysis of potential improvements
- Assist in the preparation of the company’s regulatory reports such as EEO-1, Form 5500/Annual Returns
- Manage and escalate system and processing issues and liaise with internal business partners on resolution
Education
Education
Bachelor’s Degree in Teamwork Across
Bachelor’s Degree in Teamwork Across
University of California, Berkeley
Bachelor’s Degree in Teamwork Across
Skills
Skills
- Good knowledge of design and delivery of employee benefit plans
- A good understanding of delivery of employee benefits within a Total Rewards framework
- Excellent communication and project management skills
- The ability to engage with a range of different stakeholders and to manage multiple vendor relationships
- A good understanding of current US benefits and legislation
- Intermediate Excel experience (vlookups, if/and statements, pivot tables etc.) necessary
- The ability to manage multiple vendor relationships successfully
- Ability to manage competing priorities and meet demanding deadlines
- Experience of delivering a range of employee benefits
- History of identifying issues and improving processes
15 Benefits Operations resume templates
Read our complete resume writing guides
1
Benefits Operations Team Leader Resume Examples & Samples
- Manage the global benefits operations team, this team is responsible for the operational management of our employee benefits plans in partnership with the benefits center of excellence
- Responsible for vendor operational management to ensure the effective execution of all global benefits plans
- Oversee the execution of all regular processes pertaining to employee benefits and identifying gaps and improvements in our global procedures
- Oversee the data management of our benefits elections and internal HR systems
- Ensure the effective management of the global repository for plan documentation
- Develop best practice around all processes ensuring compliance and alignment to our governance framework
- Develop robust processes around audit and reconciliations as they relate to our benefits function
- Partner with our Finance teams to ensure effective processes for billing and cost management with the appropriate levels of audit, authorization and data integrity
2
Benefits Operations Resume Examples & Samples
- Responsible for vendor operational management to ensure the effective execution of all benefits plans
- Responsible for executing our regular processes pertaining to employee benefits and identifying gaps and improvements in both US and global procedures
- Provide an interface with payroll, employee services and the benefits center of excellence to drive effective execution of processes
- Use of strong analytical skills to create and execute robust audit and reconciliation processes as it relates to our benefits function
3
Benefits Operations Analyst Resume Examples & Samples
- Responsible for executing our regular processes pertaining to employee benefits and identifying gaps and improvements in both APAC and global procedures
- Responsible for the data management of our benefits elections and internal HR systems
- Ensure effective processes for billing and cost management with the appropriate levels of audit, authorization and data integrity
4
Audit Team Benefits Operations Manager Resume Examples & Samples
- 2+ years of experience coaching and leveraging work through others
- Knowledge of Total Benefit Administration (TBA) or comparable benefit delivery platform
- Manual Defined Benefit calculation and Excel experience preferred
- Ability to write queries to gather participant data is a plus
- Intermediate understanding of benefits outsourcing systems and application platforms
- Intermediate knowledge of general system environment and process flow
- Experience working with Microsoft office suite of products including Word, Excel, Power Point, and Microsoft Project
- Excellent oral, written, and interpersonal communication skills to facilitate effective conversations with internal and external clients
- Ability to adapt well to changing priorities in a fast paced environment
- Demonstrates excellent organizational skills and attention to detail
- Must show strong, proven, independent capabilities and the ability to coach and lead others (including global and virtual team members)
5
Benefits Operations Manager Resume Examples & Samples
- Monitors client operations dashboard measures to proactively manage client-level impacts
- Identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operational workloads
- Reports system defects to LSA via defect submission process and collaborates with LSA to mitigate participant damage/risk
- Collaborates with BIM to ensure proper handoffs to operations team
- Ensures processing documentation is accurate and complete; receives/verifies updates resulting from change orders provided by LSAs
- 1+ years of experience (and demonstrated competence, depth, and breadth) of complex processing experience
- 2+ years of experience coaching and leveraging work through others
6
HW Benefits Operations Administrator Co Op Resume Examples & Samples
- Experience working in a team oriented, collaborative environment
- Able to perform research and work independently
- Strong proficiency in MS Excel and Word a plus
- Currently enrolled in 4-year degree program and able to commit to 19 hours of work per week
7
Benefits Operations Manager Resume Examples & Samples
- Manage and plan the annual enrollment process for the US
- Oversee the ongoing and evolving operations/processing of benefits and ensure the accuracy and effectiveness of the benefits database is maintained; this includes working closely with Payroll
- Able to develop and manage a project plan to determine resources needed and timing of those resources to ensure project stays on schedule; ability to delegate effectively to team
- Ensure the timely, accurate response to employee/HR queries; track issues to determine trends or if the issue is more global in nature
- Conduct analysis to review and monitor the costs for benefits so budgets can be met or justified to Benefits Manager; review vendor invoices for accuracy and processing
- Develop effective, ongoing communications to employees to ensure ongoing education and awareness of benefits offerings/change; communications may include emails, mailings, web sites, and webinars
- Interface with local vendors to ensure that the team and employees receive the expected level of service; escalate unresolved issues to manager
- Appreciation for the differences in legal/tax issues within the various countries and their implications for the viability of the benefits offering
- Develop and maintain good relationships with employees, other groups within HR (i.e. compensation, HRTI, etc.) as well as other groups outside of HR (i.e. Accounting, Communications, Payroll)
- 5-7 years of benefits experience; ideal candidate will possess Canada benefits experience
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Profession level verbal and written communication skills required to effectively convey plan provisions and issues to business units and third party-providers
- Strong problem solving and attention to details/processes
- Organizational and priority skills necessary to oversee and administer various projects, systems, countries and deadlines
- Ability to work in fast paced environment and the ability to multi-task
8
Benefits Operations Manager Resume Examples & Samples
- Collaborates with Benefits Implementation Manager (BIM) to ensure proper handoffs to operations team
- Ensures processing documentation is accurate and complete
- 1+ years of Health, Defined Contribution, or Defined Benefit experience
- Ability to work effectively in high pressure, fast paced environments
- Project planning and execution
- Client knowledge and responsiveness
- Teamwork (including global and virtual team members)
- Ability to clearly communicate and help articulate technical issues to clients; and Problem solving and decision making using analytical and technical skills
- Knowledge & Experience Knowledge of Total Benefit Administration (TBA) or comparable benefit delivery platform
- Personal Attributes Strong interpersonal skills, especially specific to persuasion, influence, and negotiation
- Excellent oral, written, and interpersonal communication skills to facilitate effective conversations with internal and external clients
- Ability to adapt well to changing priorities in a fast paced environment
- Demonstrates excellent organizational skills
9
Benefits Operations Analyst Resume Examples & Samples
- Calculate, peer review and authorize benefit entitlements on retirement, termination, death and marriage breakdown
- Year-end update of plan records, including the reconciliation of the membership, contributions and trust fund
- Calculation and review of PAs, PSPAs and PARs and preparation of applicable filing forms; Preparation and review of annual pension statements
- Read and interpret pension plan texts
- Quality control of year-end data input and verification of computer output
- Communication with clients regarding data, administration, and interpretation of pension plan text
- Preparation, review and filing of government forms including Annual Information Return, Form 7 and PBGF forms
- Lead or Attend client meeting in technical support role
- Liaise with trust company and plan auditors
- Maintenance of client records
- Minimum of 3 to 5 years working with Defined Benefit pension plans preferred
- Previous work experience calculating complex benefit entitlements on retirement, termination, death and marriage breakdown
- Previous work experience calculating and reporting PAs, PSPAs and PARs
- Knowledge of related provincial and federal pension legislation and Income Tax Act provisions
- Basic accounting skills to reconcile pension fund receipts and disbursements
- Ability to verify in-house administration system output
- Mathematical aptitude with some understanding of actuarial principles and interest theory
- Detail-oriented with sound pension administration and organizational skills
- Advanced Excel and a thorough knowledge of Word
- Client-service attitude; and
- Other assets include fluency in French, a relevant degree and the completion of CEBS, PPAC, CHRP or actuarial courses
10
Benefits Operations Specialist Resume Examples & Samples
- Lead Benefits specific projects, including project development, launch, execution, performance, control, and close
- Represent Benefits team as a subject matter expert in Time Away Programs
- Manage day to day support for Time Away Programs including Absence Management, Workers’ Compensation and Leave Programs
- Drive benefits process improvement activities, including process design, documentation, and training
- Act as point of contact for data feeds into and out of the Payroll system as well as with benefits vendor systems
- Point of contact for governance/compliance/audit activities including business continuity
- Run adhoc reports on benefits utilization and help establish metrics for team and ensure performance against metrics is tracked, measured, and posted at least monthly
- Drive process and system improvements with program
- Lead cross-functional efforts with vendor and internal stakeholders to improve vendor system functionality/usability, integrations, and data integrity
- Conduct audits of data to ensure processes and policies are being managed effectively and data quality is improved
- Leverage best practices from industry in influencing and driving operational improvements
- Manage invoice reconciliation and purchase order creation for new/existing vendors
- Respond to employee and internal partner inquiries within defined SLAs leveraging Desk.com ticketing system for tracking and measurement
- Partner with content team for updates to program on benefits portal
- Monitor and respond to Facebook group inquiries
- Lead quarterly business reviews with key internal benefits stakeholders on program effectiveness
- Ensure required filings, summary plan descriptions, and SARs are up to date
11
Complimentary Benefits Operations Business Manager Resume Examples & Samples
- Strong PC skills and proficiency with MS Office, especially Excel, Visio and Powerpoint
- Demonstrated organization and prioritization skills; proven ability to manage multiple projects with competing priorities in a matrixed environment
- 5 years of experience in project management
- Strong problem-solving ability with a strong bias for action and accountability
- Superior verbal skills with the ability to influence senior leaders within/outside the organization
12
Head of Benefits Operations Resume Examples & Samples
- Lead and manage a team of 5-10 responsible for Benefits Operations, ensuring quick and complete resolution, and superior quality
- Lead Benefits specific projects, including operational project development, launch, execution, performance, control, and close
- Accountable for Benefits Administration, Annual Open Enrollment and projects delivered by the Life@ Benefits Program Managers
- Manage a team that is accountable for day to day support for benefits programs including Health, Family, Time Away and Finance programs
- Run ad-hoc reports on program utilization and help establish metrics for team and ensure performance against metrics is tracked, measured, and posted at least monthly
- Lead team driving scalable process and system improvements with programs
- Lead cross-functional efforts with vendor operations and internal stakeholders to improve vendor system functionality/usability, integrations, and data integrity
- Lead audits of data to ensure processes and policies are being managed effectively and data quality is improved
- Coach and mentor team, playing an active role in developing expertise
- Analyze work process and flow, provide feedback and make recommendations to management on process improvements, technology, training requirements, etc. that will improve employee satisfaction
- Leverage best practices from industry in influencing and driving scalable operational improvements
- Strategically partner with Benefits Strategy team on operational recommendations of program changes and participate in cost/benefit analysis of potential improvements
- Analyze trends with program and consolidate data/information to present for review with primary stakeholders and drive decisions based on data
- Lead quarterly business reviews with key internal Benefits stakeholders on program effectiveness
- Strategic partner in developing Operating and Service Level Agreements (SLA’s) with vendor partners to measure and monitor success of programs
- 7+ years’ experience in HR and/or HR operations with focus on benefits required. Experience in high tech environment is highly desired
- Applied knowledge of benefit plan principles and governing laws: i.e., COBRA, ERISA, HIPAA, ACA, FMLA, ADA, Workers’ Compensation
- Excellent interpersonal relationship and strategic partnership skills
- Ability to manage, grow, and develop individual contributors
- Strong project management and process improvement background
- PMP and Six Sigma certification and/or relative project management/process improvement experience highly desired
- Excellent communication, cross-group collaboration, and interpersonal skills
- Must have strong organization skills, detail oriented, conscientious, thorough and accurate
- Prior experience in employee relations or operations working directly with front line managers, leaders, and employees or HR preferred
- Experience with vendor operations management strongly desired
13
Benefits Operations Manager Health & Welfare Resume Examples & Samples
- Collaborates with Benefits Implementation Manager (BIM) to ensure proper handoffs to operations team. Ensures processing documentation is accurate and complete
- Reviews and signs off on escalated Benefits Analysts (BA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BAs to create aculture of continuous improvement
- Reports system defects to Lead Systems Analyst (LSA) via defect submission process and collaborates with LSA to mitigate participant damage/risk
- Provides client and third party administrator contact support for participant and/or processing-related issues
- Provides complete and accurate client responses for participant and/or processing-related issues that are escalated to senior client contacts (i.e., Director or VP)
- Knowledge of Total Benefit Administration (TBA) or comparable benefit delivery platform
- Health and Welfare Domain knowledge/experience
- Six Sigma Lean knowledge and experience, preferred
14
Benefits Operations Manager Resume Examples & Samples
- Researches complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices. Provides resolution in accordance with due dates and documents processes
- Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation. Identifies and recommends a methodology for completing calculations by referencing guidelines and best practices and validates recommendation with BOM or BSM for final approval
- Generates ad hoc benefits related reports by writing queries and analyzing data for accuracy
- Develops and documents benefit related processes and guidelines
- Knowledge of TBA (Total Benefits Administrator) or comparable benefit delivery platform understanding of financials
- Budgeting and Cost Benefit Analysis
- 2+ years of Health and Welfare experience
- 2+ years of Project Management experience
- Familiar with mainframe utilities and query writing
- Intermediate experience with MS Office products including (Word, Excel and Powerpoint)
15
Benefits Operations Administrator Resume Examples & Samples
- Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third party vendor to obtain correct data/information
- Works with the Benefits Operations Manager to recommend process improvements and coaching and training opportunities that were identified from participant issues, recurring edits, process delays, and quality problems
- Working knowledge of pension/benefits related laws and regulations (preferred)
- Strong listening and interpersonal Skills
- Strong organization skills with the ability to multi-task and drive and prioritize own work
- Skilled at properly researching, identifying, and documenting a system’s defect
- Excellent research, computation, and analysis skills with strong attention to detail
- Experience with data mining and interpreting results
- Experience working in a team-oriented, collaborative environment
- Proficient in Microsoft applications like Excel and Word
16
Benefits Operations Analyst Resume Examples & Samples
- Resolving complex participant issues including research, analyzing plan provisions and translating provisions to the on-going environment for Defined Benefit Pension clients
- Providing resolution to complex issues and formulating resolutions/recommendations by applying plan provisions and best practices
- Providing resolution in accordance with due dates and document processed
- Conducting system edit clean up including research and determining reasons for errors and resolving errors
- Manually performing benefit processes and complex calculations
- Identifying and recommending a methodology for completing calculations by referencing guidelines and best practices
- Seeking validation for recommendation from Benefits Operations Manager (BOM) or Benefits Services Manager (BSM)
- Developing and documenting benefit related processes and guidelines
- Communicating with clients regarding ongoing pension administration issues
- Working with the BOM to recommend process improvements and coaching / training opportunities that are identified from participant issues, recurring edits, process delays and quality problems
- Peer reviewing pension calculations, year-end processing reports and annual pension statements prepared by Pension Administrators; and
- Other related duties and responsibilities as assigned
- One (1) to three (3) years experience working with defined benefit pension plans required
- Advanced working knowledge of pension regulations, both provincially and federally
- Excellent interpersonal, communication and presentation skills, both verbally and written
- Client focused and proven relationship building skills
- Ability to work collaboratively as a key member of a team and independently with minimum supervision
- Meticulous attention to detail, refined organizational skills and the ability to multi-task
- Excellent research and analysis skills with a high level of attention to detail
- Proven ability to prioritize competing requirements and deadlines under pressure
- Must have strong computer skills and be proficient with the Microsoft Office Package
- Three (3) plus years experience working with defined benefit pension plans preferred
- Bilingual (English/French) would be an asset
- Prior experience working in a consulting environment preferred
17
Health & Welfare Benefits Operations Manager Resume Examples & Samples
- Manages operational performance for assigned client(s)
- Meets and exceeds contractual performance standards and defined operational measures
- Ensures that the all ongoing work is delivered timely and with quality to plan sponsors and plan participants (includes project planning, scheduling and managing, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding work, using either onshore or offshore resources)
- Identifies process improvements that will lead to year-over-year efficiencies in the aligned client group’s operational workloads
- Maintains a contact for client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing operations
- Tracks and improves capacity and utilization of resources. Reviews and signs off on escalated Benefits Analysts (BA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BAs to create a culture of continuous improvement
- Adheres to standard operations management practices as outlined by the Client Delivery Group (CDG) Operations Manager. Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations
- Develops and delivers client-specific operational training
- Integrate operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experience
- 2+ years of experience coaching and leveraging work through others
- Project Management experience
- Ability to clearly communicate and help articulate technical issues to clients ( excellent written and verbal communication skills)
- Experience working with external clients/vendor partners
- 1+ years of Health and Welfare experience
- Knowledge of Core Benefit Administration (CBA) or comparable benefit delivery platform
- Domain (Health & Welfare) knowledge/experience
- Advanced knowledge of Excel
18
Health & Welfare Benefits Operations Manager Resume Examples & Samples
- Tracks and improves capacity and utilization of resources
- Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations
- Client facing experience
- Health and Welfare Domain knowledge/experience preferred
- Project planning and execution
- Problem solving and decision making using analytical and technical skills
- Ability to assist junior staff work through barriers to achieve project goals and mitigate risk
19
Benefits Operations Program Manager Resume Examples & Samples
- Manage and lead financial benefits projects and processes in partnership with our Benefits Finance Manager and vendors from design to implementation, developing scalable solutions and ensuring operational excellence
- Design and implement effective communication and education strategies regarding financial programs
- Manage vendor relationships on performance and driving improvements in all relevant metrics
- Drive benefits process improvement activities, including process design, documentation, and training through shared services partner
- Analyze and develop key metrics for programs and consolidate data/information to present for review with primary stakeholders
- Manage all IRS and department required testing/audits, ensure required filings, summary plan descriptions, and SARs are up to date
- Manage the ongoing vendor management and administration of various financial benefit programs, including program analysis and recommendations, communications and HR customer service training
- Represent Benefits team as a subject matter expert in a specific area
- Act as point of contact for data feeds into and out of the Payroll system as well as with benefits vendor systems
- Manage and escalate system and processing issues and liaise with internal business partners on resolution
- Run adhoc reports on benefits utilization and help establish metrics for team and ensure performance against metrics is tracked, measured, and posted at least monthly
- Drive process and system improvements with program
- Lead cross-functional efforts with vendor and internal stakeholders to improve vendor system functionality/usability, integrations, and data integrity
- Conduct audits of data to ensure processes and policies are being managed effectively and data quality is improved
- Respond to employee and internal partner inquiries within defined SLAs leveraging Desk.com ticketing system for tracking and measurement
- Manage content updates to program on Wiki
- Monitor and respond to Facebook group inquiries
- Ensure required filings, summary plan descriptions, and SARs are up to date
- 5+ years experience in benefits and/or HR operations with focus on 401(k) plans required
- Experience in high tech environment is highly desired
- Must demonstrate strong analytical and problem solving skills
- Must have ability to effectively use data to drive recommendations
- Excellent communication, cross-group collaboration, and interpersonal skills
- Ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors
- Must have strong organization skills, detail oriented, conscientious, thorough and accurate
- Ability to work in a fast-paced environment and dealing with ambiguity
- Advanced knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation
- Strong working knowledge of PowerPoint, Word, Outlook, etc
- BA/BS degree preferred
- Prior experience in employee relations or customer service working directly with front line managers, leaders, and employees or HR preferred
- Experience with vendor management strongly desired
- Strategic thinker – must have experience in developing innovative contingent workforce management strategies
20
Benefits Operations Administrator Resume Examples & Samples
- Researches complex benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying
- Plan provisions and best practices. Provides resolution in accordance with due dates and documents processes
- Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may
- Include working directly with client or third party vendor to obtain correct data/information
- Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge,
- Analysis, and interpretation. Identifies and recommends a methodology for completing calculations by referencing
- Guidelines and best practices and validates recommendation with BOM or BSM for final approval
- Works with the Benefits Operations Manager to recommend process improvements and coaching and training
- Opportunities that were identified from participant issues, recurring edits, process delays, and quality problems
- Working knowledge of benefits related laws and regulations (preferred)
- Skilled at properly researching, identifying, and documenting a system's defect
21
Coordination of Benefits Operations Manager Resume Examples & Samples
- Responsible for selecting, coaching and continuously motivating team members to achieve high levels of performance. The tools the COB Operations Manager has at hand to measure performance of team members and corresponding client goals include: quality assurance, production reports and statistical data. By using these tools the COB Operations Manager can successfully address concerns such as: appropriate staffing levels, accurate claims/production, goal(s) alignment, succession planning
- Maintain a strong working relationship with the corresponding Client Manager in order to ensure a successful partnership for the client and ensure that the Operations Team is aware of client mandates, performance and quality standards, and any changes to the work accomplished on behalf of the client
- Works collaboratively with Data Analytics to determine priority of inventory. Together, they help assess the quality of inventory to be worked and evaluate the feedback from the Claims Analysts in order to assist the Data Analysts in identifying trends and writing queries
- Works collaboratively with the Business Excellence department in order to uphold best practices, identify process improvements and maintain (increase) quality and production levels, and identify and answer all training needs
- 1 or more years of healthcare experience
- Experience processing or auditing health insurance claims
- 2 or more years of experience managing daily operations
- People Management experience
22
Benefits Operations Analyst Resume Examples & Samples
- Support clients with claims research and resolution
- Advise and counsel employees on benefits programs and act as an advocate with vendors when needed
- Partner with payroll and vendors to ensure accurate processing of payroll files
- Point of escalation for contactHR employee inquiries
- Oversee processing of all invoices in a timely fashion
- Assist with vendor relationships on a day-to-day basis
- Maintain claims and record keeping process for employee benefit plans
- Support benefits administration for Canada and Latin America region
- Supporting Total Rewards team to lead and be involved in key benefits projects throughout the year
- Assist with Wellness initiatives such as the administration of Health Fairs, Challenges and Webinars
- Create and facilitate New Hire/ Transfer Benefit Orientations
- Assist in annual renewal process of health and welfare benefits
- Administer and facilitate benefit billing, funding and expense tracking
- Back up the other Benefits Specialists as needed
- Spanish/ Portuguese fluency a plus but not required
- Intermediate Excel experience (vlookups, if/and statements, pivot tables etc.) necessary
- History of identifying issues and improving processes
- Excellent communication and project management skills
- The ability to engage with a range of different stakeholders and to manage multiple vendor relationships
- A good understanding of current US benefits and legislation
- A good understanding of delivery of employee benefits within a Total Rewards framework
- Previous experience of employee benefits within a financial sector environment is preferred but not essential
- Ability to manage competing priorities and meet demanding deadlines
- Must have previous experience within an Employee Benefits role
- Experience of delivering a range of employee benefits
- The ability to manage multiple vendor relationships successfully
- Good knowledge of design and delivery of employee benefit plans
23
DB Benefits Operations Manager Resume Examples & Samples
- Adheres to standard operations management practices as outlined by CSG Process Excellence Leader and CDG Operations Manager
- Provides coaching and development of BAs and creates a culture of continuous improvement within client-level operations
- Monitors client operations dashboard measures to proactively manage client-level impacts
- Identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operational workloads
- Tracks and improves capacity and utilization of BA resources
- Reviews and signs off on escalated BA deliverables (e.g., data quality checks, client responses)
- Reports system defects to LSA via defect submission process and collaborates with LSA to mitigate participant damage/risk
- Collaborates with BIM to ensure proper handoffs to operations team
- Ensures processing documentation is accurate and complete; receives/verifies updates resulting from change orders provided by LSAs
- Develops and delivers BA client-specific operational training; monitors BA ongoing adherence to standard operating procedures to ensure high quality
- Provides day to day client and TPA contact support for participant- and/or processing-related issues; provides BSM complete and accurate client-ready responses for participant- and/or processing-related issues that are escalated to senior client contacts (i.e. Director or VP)
- 1+ years of aligned service experience required
- 1+ years of experience (and demonstrated competence, depth, and breadth) of complex processing experience
24
DC Benefits Operations Manager Resume Examples & Samples
- Adheres to standard operations management practices as outlined by CSG Process Excellence Leader and CDG Operations Manager
- Provides coaching and development of BAs and creates a culture of continuous improvement within client-level operations
- Tracks and improves capacity and utilization of BA resources
- Reviews and signs off on escalated BA deliverables (e.g., data quality checks, client responses)
- Develops and delivers BA client-specific operational training; monitors BA ongoing adherence to standard operating procedures to ensure high quality
- Provides day to day client and TPA contact support for participant- and/or processing-related issues; provides BSM complete and accurate client-ready responses for participant- and/or processing-related issues that are escalated to senior client contacts (i.e. Director or VP)
- 1+ years of aligned service experience required
25
H&W Benefits Operations Manager Resume Examples & Samples
- Collaborates with Benefits Implementation Manager (BIM) to ensure proper handoffs to operations team. Ensures processing documentation is accurate and complete
- Adheres to standard operations management practices as outlined by the Client Delivery Group (CDG) Operations Manager
- Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations
- Provides client and third party administrator contact support for participant and/or processing-related issues
- Integrate operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experience
- 1+ years of Health & Welfare experience
- 1+ years of operations experience
- Must show strong, proven, independent capabilities and the ability to coach and lead other in the following competencies
- Domain (Health and Welfare, Defined Benefit, Defined Contribution) knowledge/experience
- Six Sigma Lean knowledge and experience, preferred
26
HW Benefits Operations Manager Resume Examples & Samples
- Tracks and improves capacity and utilization of resources
- Reviews and signs off on escalated Benefits Operations Administrator (BOA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BAs to create a culture of continuous improvement
- Develops and delivers client-specific operational training
- Provides complete and accurate client responses for participant and/or processing-related issues that are escalated to senior client contacts (i.e., Director or VP)
- Understanding of financials, budgeting, and cost benefit analysis
- Health and Welfare knowledge/experience
- Possesses sufficient knowledge of benefits outsourcing systems standard practices to drive optimal delivery model and solutions
- Experience working with Microsoft office suite of products including Word, Excel, Power Point, and Microsoft Project
27
Benefits Operations Manager Resume Examples & Samples
- Knowledge of Total Benefits Administration (TBA) or comparable benefit delivery platform
- Previous experience working within the TBA system
- Benefits Outsourcing (Health and Welfare delivery)
28
Benefits Operations Specialist Resume Examples & Samples
- Design and implement effective communication and education strategies regarding benefits programs
- Manage vendor relationships on performance and driving improvements in all relevant metrics
- Drive benefits process improvement activities, including process design, documentation, and training through shared services partner
- Analyze and develop key metrics for programs and consolidate data/information to present for review with primary stakeholders
- Manage the ongoing vendor management and administration of various benefit programs, including program analysis and recommendations, communications and HR customer service training
- Represent Benefits team as a subject matter expert in a specific area. Drive benefits process improvement activities, including process design, documentation, and training
- Manage content updates to program on Wiki
- 5+ years’ experience in benefits and/or HR operations with focus on health and medical required
- Experience in implementation of different benefit programs across the region
- Experience in high tech environment is highly desired
- Must demonstrate strong analytical and problem solving skills
- Must have ability to effectively use data to drive recommendations
- Ability to work in a fast-paced environment and dealing with ambiguity
- Strong working knowledge of PowerPoint, Word, Outlook, etc
- Experience with vendor management strongly desired
- Strategic thinker – must have experience in developing innovative contingent workforce management strategies
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U.s. / CA Benefits Operations Manager Resume Examples & Samples
- A bachelor’s degree or equivalent is required
- 8 – 10 years benefits experience with a focus on benefits administration, program management, vendor management and employee engagement
- Strong knowledge and experience in managing employee benefits with an understanding of local, state and federal requirements, i.e., ERISA, Section 125, ACA, HIPAA, COBRA, FMLA)
- Strong negotiation, influence and relationship building skills
- Courageous, risk taker, demonstrates good judgement
- Excellent oral, written communication and presentation skills
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Benefits Operations Analyst Resume Examples & Samples
- Develop specific benefit plan and regulatory knowledge in your assigned functional areas and develop a high level understanding of your wing-to-wing processes
- Ownership of all operations focused workload for your area of expertise to include daily work flows and escalations, error reporting, process controls, metrics, general processing support and document maintenance
- Support requirements through all phases of design, testing and implementation
- Responsible for troubleshooting and root cause analysis of issues related to requirements in your functional area
- Maintain high standards of accuracy and quality to ensure compliance and data security and integrity
- Active participant in project initiatives for your functional areas
- Support LEAN, and process improvement solutions
- Collaborate with cross-functional internal and technical teams establishing effective relationships to complete key business objectives
- Seek guidance and insight from senior team members to build project management, meeting facilitation, process knowledge and communications skills
- Bachelors Degree from an accredited university or college (or a high school diploma/GED or equivalent with at least 4 years of experience in HR, pay or benefits)
- Tech savvy with strong desire to learn
- Solid analytical or problem solving skills
- Project management or process improvement experience
- Ability to anticipate and resolve challenges Proficient in Oracle or PeopleSoft
- System application process design, development, testing and implementation experience preferred
- Prior experience in Payroll & Benefits
- Self-starter who can manage multiple tasks simultaneously with minimal supervision
- Solid interpersonal skills; ability to work effectively in a team-based environment
- Experience establishing and maintaining cross-functional relationships
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Program Manager, Group Benefits Operations Resume Examples & Samples
- In collaboration with the VP Group Benefits Operations and the GBOpsLT, the Program Manager will
- Develop and execute an exciting internal communications strategy and plan that supports and enables the business to achieve its objectives by informing and engaging the entire GB Operations team
- Collaborate with the Leadership team to manage and deliver highly effective leadership, management and employee meetings; this includes handling logistics, agenda, preparing and organizing the presentation material; facilitation of meetings, documenting and tracking all action items and monitoring subsequent follow through
- Collaborate with HR to facilitate a talent management process across the GB Operations team
- Be accountable for ensuring the timely and effective execution of key HR processes within Group Benefits Operations. This will be done through GB Operations business leadership in collaboration with HR (e.g. performance management process)
- Be accountable for ensuring the timely and effective execution of key business processes within Group Benefits Operations. This will be done through GB Operations business leadership in collaboration with functional areas outside of Group Benefits Operations (e.g. planning processes)
- Create presentations, communications and business unit deliverables (eg. management updates, internal and external presentations) as requested
- Support the VP Group Benefits Operations by researching, analyzing and producing other deliverables as required (e.g. industry research, key performance indicators, unit cost models, presentations for external and/or customer meetings)
- Take an active role in a variety of capacities on GB Operations projects as required (e.g. project manager, business analyst, researcher etc.)
- Provide input to a variety of Group Benefits meetings, processes and reporting vehicles as required
- Able to effectively prioritize multiple initiatives and deadlines for multiple stakeholders
- Strong and effective relationship builder with the ability to influence across boundaries
- An effective and confident listener and communicator, comfortable in a variety of situations with junior through to senior roles (e.g. GBOpsLT, GBLT, Business Development, Legal, Canadian Marketing Services)
- Able to think and communicate conceptually, strategically and tactically
- Ability to manage and prioritize a portfolio of initiatives and deliverables concurrently
- Strong business application skills and experience (Excel, PowerPoint, Word, Notes) with strong skills and comfort with various web 2.0 / social applications
- Able to perform in an environment with a high level of complexity, interdependency and change
- Fast, willing and inquisitive learner
- Self-motivated, execution-focused, independent contributor
- Structured execution mindset and/or project management skills / aptitude would be an asset
- Knowledge of Group Benefits Operations an asset but not required
- Knowledge and experience of SLF Canada business is an asset but not required
- Fluency in French is an asset but not required
- LI-CA1
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Benefits Operations Manager Resume Examples & Samples
- 10+ years of relevant HR experience with 5+ years of benefits operations experience
- Strong vendor management experience
- Experience in process improvement methodologies (six sigma, etc.)
- Education Level/Degree: Bachelor’s degree required, Master’s desirable
- Proven leadership and influence skills – individual and organizational
- Strong people management & leadership skills
- Ability to multi-task, responding both to customer and management needs
- Strong analytical, detail and reconciliation skills
- Thorough understanding of benefit and total rewards programs including rules, regulations, reporting requirements and taxation of those programs
- Demonstrated strategic thinking capability
- Process/continuous improvement mind-set and skills
- Ability to work lateral processes
- Ability to understand and identify complex system integration points
- Large company/corporate level experience
- Above basic Microsoft Suite experience in Word, Excel, PowerPoint, Access, etc
- Ability to adapt and use various systems
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Benefits Operations Program Manager Resume Examples & Samples
- Respond to employee and internal partner inquiries within defined SLAs leveraging Desk.com (http://desk.com/) ticketing system for tracking and measurement
- Ability to effectively use data to drive recommendations
- Knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation
- Working knowledge of PowerPoint, Word, Outlook
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Benefits Operations Analyst Resume Examples & Samples
- Strong analytical, and communication skills
- Attention to detail, process improvement,
- Ability to visualize desired end state and define the steps needed to achieve
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Global Senior Benefits Operations Consultant Resume Examples & Samples
- Bachelor's or Master degree in Business, HR or related field
- 5-7 years’ experience in benefits operations and management
- Team player with strong leadership skills. Solution driven and positive approach
- Experience with regulations and operations of statutory and supplemental benefit and leave programs
- Ability to lead project teams from the design to the implementation stage
- Critical thinking and strategic problem solving skills
- Well-developed verbal and written communication skills
- Ability to independently manage outside vendors in a collaborative, cost effective and efficient manner
- Strong ability to partner, Influence key stakeholders and drive cross functional team accountability
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Global Benefits Operations Analyst Resume Examples & Samples
- Provides accurate and consistent plan interpretation and administration through in-depth research and knowledgeable consultation and discussion with others
- Timely and accurate review of complex escalations for Global Recognition, Service Awards and Well-being initiatives
- Supports quarterly Recognition Nominations communication and review processes by providing consolidated nominations data for presentation to Nominations Committee
- Manages administrative activities of online Global Recognition tool
- Supports Well-being campaigns/challenges as needed
- Provides detailed, constructive impact analysis of proposed plan and data privacy changes from legal, administrative, participant and other resources through in-depth research
- Assists in the development of group communications and training materials using depth of experience in technical platform skills
- Initial point of contact for recognition and Service Awards vendors
- Assists in development of special benefits communications for sensitive employee situations
- Assists in ensuring communication channels (web sites, employee service centers, HR) are kept up- to-date of changes in benefit plans and programs, processes, and tools
- Initial point of contact for Global Recognition and Well-being invoices including coordinating with Benefits Accounting and chargeback processes as necessary
- Initial point of contact for processing payroll Earnings/Taxation files for Global Recognition and Service Awards
- Assist in resolution of IT platform releases with regard to Global Recognition and Well-being platforms
- Representative in TCCC’s annual Well-being Fair to promote Global Recognition and Well-being[SME1] [SME2]
- 5+ yrs of related work experience
- Vendor Management – Understanding of the administration and operational aspects of vendor management. This includes the ability to interface with vendors, issue resolution, educate vendors, plan changes and assist with appropriate communications
- Program Design – Ability to review plan documents and design, including knowledge of eligibility issues, tax impacts, integration or coordination with local data privacy regulations
- Compliance – Stay abreast of regulatory laws and data privacy regulations that affect global benefit programs
- Financial Principles and Controls – Understanding financial aspects and Controls of certain benefit plans and programs, including, Benefits Accounting and SOX Compliance
- Data Analysis – Knowledge of data analysis methods, which includes the ability to analyze and interpret data, identify trends and implications to the company
- ISA Benefits – Knowledge of ISA benefits regarding integration with other company and local government plans with respect to Years of Service calculations
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Associate Director, Benefits Operations Resume Examples & Samples
- Ensuring Suppliers adhere to the plan terms accurately and timely, and ensure claims are paid per the plan
- Developing and monitoring service levels and performance for each supplier to meet contract terms
- Developing and maintaining effective relationship management with the suppliers including interacting with senior executives within suppliers in the healthcare market, where the supplier is also a customer of Merck
- Influencing service offerings and performance of suppliers to maximize the employee experience and cost effectiveness through ongoing review meetings and by participating in Client Advisor Groups
- Ensure all suppliers are administering our benefit plans commensurate with healthcare regulatory and legislative (ERISA) requirements. Initiate and lead periodic operational and claims audits
- Collaborating with key internal stakeholders including COE, Org Readiness, Legal, Treasury, Tax, Privacy, and Procurement
- Subject matter knowledge of healthcare supplier landscape to effectively benchmark and lead the supplier selection process including development of request for proposal and identification of best in class suppliers. Partner closely with Benefit plan lead
- Define and implement an escalation and change management process between Merck and the supplier
- Develop and implement a Governance Issue Management & Dispute Resolution process for each supplier
- In partnership with Procurement, develop and influence effective contract terms and management of these terms over the course of the contract
- Minimum of 10 years of Healthcare Benefits, Supplier Management or related experience
- Strong interpersonal skills including relationship building & maintaining
- Strong attention to detail and follow up; strong analytical skills together with developed business acumen
- Demonstrated ability to work in teams and collaborate / partner with others from across the business
- Ability to drive results and execute in a complex environment
- Prior experience with service delivery and managing suppliers in a complex environment
- Demonstrated knowledge and understanding of issue escalation and process improvement techniques/methods
- Experience or knowledge of the area of US Benefits
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Consultant, Benefits Operations Resume Examples & Samples
- Identify and implement system efficiencies for Benefits administration
- Work closely with internal and external resources, serving as a project manager, business analyst and/or continuous improvement resources for optimizing systems for increased efficiency and compliance of benefit programs
- Work with back-end system set up and file transfers processes with multiple vendors
- Work with HRIS team to identify and create reports, governance and audit processes
- Experience implementing and improving HR technology systems
- Experience in IT project management
- Experience with Ultimate Software (Ultipro)
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Benefits Operations Specialist Resume Examples & Samples
- Prepare weekly wires and process monthly invoices for various benefit vendors
- Stay apprised of company processes to support current practice and communicate internally as applicable
- Provide training to internal teams on all benefit changes
- Implement new processes as required by other teams or as gaps/needs are defined for process improvement
- Compile/analyze data and reporting related to Federal, State and local compliance requirements
- Support special HR/Benefits initiatives and projects as needed
- Assist with human resource and benefit compliance-related projects
- Manage electronic employee benefit materials and updates, including plan documents, summary plan descriptions and forms
- Research variety of regulatory issues as well as develop and support solutions to meet requirements
- Assist in the preparation of the company’s regulatory reports such as EEO-1, Form 5500/Annual Returns
- Prepare and/or analyze ad hoc reports from Workday HRIS
- Help draft and distribute employee benefit communications to employees, HR personnel and outside vendors
- Work closely with affiliate benefit representatives, outside vendors and claim administrators
- 3+ years HR experience in the functional areas of health and welfare benefits, and time away
- Ability to work well independently as well as with a team in a fast-paced environment
- Learner who takes initiative and can balance multiple priorities
- Ability to build relationships with partners
- Ability to multi-task and self-direct work and projects assigned
- Attention to detail and organizational skills including the ability to interpret/analyze data
- Experience with Microsoft Office applications, particularly with Excel
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Benefits Operations Analyst Resume Examples & Samples
- Educated to Bachelor/Master degree level
- Previous experience with Human Resources (Benefits) Operations environment is required, 2-3 years at least
- Previous experience with German payroll is a plus
- You must have strong vendor management experience as well as affinity with HRMS systems (SAP preferred)
- It is crucial to have strong analytical skills, attention to detail and problem solving attitude. We require a team player and that you easily adapt to a dynamic and changing environment
- You will have first class communication skills to connect with the various Nike departments
- Fluency in English and German (both written and verbal communications) is required
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Benefits Operations Analyst Resume Examples & Samples
- Execute H&W Program Administration that require specialized program knowledge. Generate reports from SAP for data audit and analysis purposes
- Administration activities include the following
- Bachelor’s degree in HR, Finance, Business or equivalent
- Minimum 3 years’ relevant experience in benefits operations; Health & Welfare plan experience
- Experience developing practices and processes, managing vendor performance and driving program results thru project and program execution
- Able to multi task, work well under pressure and deliver within tight timeline
- Identify, analyze and solve complex issues
- Make decisions within guidelines and policies that impact own work
- High proficiency in Microsoft Excel is a must
- Working knowledge of HR SAP is preferred
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Benefits Operations Intern Resume Examples & Samples
- Participate as an active team member within the Benefits Operations Team
- Help teams identify manual processes that can be improved by use of Excel and/or Access tools
- Implement tools to improve processes
- Gathering requirements from business stakeholders
- Perform transactions related to premium process and allocation
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Director & Benefits Operations Resume Examples & Samples
- Ensure operational excellence and optimum efficiency through rigorous oversight and management of all U.S. Benefits operations including health and welfare, retirement, equity, work life
- Drive greater awareness and the appropriate utilization of all benefits
- Create a culture of continuous improvement and flawless delivery
- Deliver benefits in a way that focuses on end-to-end delivery throughout a participants life-cycle that results in a positive participant experience each and every time they have a benefits experience
- Oversee annual benefit contract renewals and partner with Benefits CoE on the evaluation of program changes
- Contract with and actively manage benefit plans, suppliers, auditors, and consultants for services, premiums, and plan administration
- Ensure benefits plans comply with federal and state laws and regulations, and that processes and controls are in place to ensure ongoing compliance
- Direct the employee benefit program communication strategy
- Demonstrate an understanding of the market dynamics, key competitor benefit plan design, and industry trends
- Provide oversight for Supplier Relationship and Risk Management for the Benefits operations
- Manage a team of benefits professionals, fostering collaboration across functions to accomplish objectives
- Minimum of 12 years of related experience, with minimum 4 years of leadership and management experience
- Leadership in the area of Benefits Design and Operations
- Experience influencing executives in complex global organizations
- Experience negotiating large, complex contracts with external suppliers
- Project management skills: Clear demonstrated expertise in the scoping, development and management of enterprise-wide projects coupled with proven change management
- Identifies operational effectiveness and efficiency opportunities and provides impactful solutions for continuous improvement
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Global Benefits Operations Business Analyst Resume Examples & Samples
- Bachelor’s degree or equivalent years of experience plus a minimum of 3 – 5 years applicable experience
- Strong leadership and technical skills
- Effective communication skills a must
- Ability to work productively in a matrix environment
- Strong team player with the ability to work in project and production support models with a diverse group of individuals across multiple departments
- Strong documentation skills for project and production support life cycle projects and tasks
- Strong problem identification and solving skill set
- Partnering with the business and Operations in identifying and prioritizing competing requests in order to provide the maximum value to the business
- Ability to identify, document and justify enhancements to improve productivity
- Strong operations business acumen to quickly learn new business processes and understand operations
- Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment
- Knowledge and experience working within the Database environment used in Open Systems or similar WMS systems
- Ability to troubleshoot and lead troubleshooting teams within the technically complex environments
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Benefits Operations Analyst Resume Examples & Samples
- Bachelor’s degree in HR, Finance, Business or related discipline
- 3+ years’ relevant experience in benefits operations
- Health & Welfare plan experience
