Benefits Administration Resume Samples
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Benefits Administration Resume Samples
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MH
M Hermann
Marlene
Hermann
72390 O'Conner Square
Houston
TX
+1 (555) 326 3073
72390 O'Conner Square
Houston
TX
Phone
p
+1 (555) 326 3073
Experience
Experience
Los Angeles, CA
Benefits Administration Analyst
Los Angeles, CA
O'Hara Inc
Los Angeles, CA
Benefits Administration Analyst
- Participating in development of end user instructional materials and delivering end user training
- Providing user support for on-line benefit administration systems
- Processing of daily client administrative work
- Researching and recommending system enhancements
- COBRA vendor compliance and oversight
- Execute and own research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages
- Inquiry and issue resolution from employees with a complex vendor outsourcing arrangement
Philadelphia, PA
Benefits Administration Manager
Philadelphia, PA
Kohler Inc
Philadelphia, PA
Benefits Administration Manager
- Audits data entry of benefits related data to ensure accuracy of data to third party vendors including working vendor error reports
- Directs the implementation of collective bargaining agreements including wages, health/retirement programs and multi-employer plans
- Assists in maintaining ongoing client relationships to ensure smooth maintenance and operation of services offered
- Research and resolve benefit issues pertaining to plan and regulatory compliance including COBRA, ERISA, FMLA, and other federal and state insurance laws
- Develop and monitor monthly reporting of analytics and performance of all health and welfare benefit plans and vendors
- Working knowledge of health & welfare benefits administration, and the legal and regulatory environment
- Ensure vendors perform at high level of service and according to service level agreements
present
Phoenix, AZ
Benefits Administration Specialist
Phoenix, AZ
Smitham LLC
present
Phoenix, AZ
Benefits Administration Specialist
present
- Develop standard work and procedures
- Identify process improvements
- SAP and Work Day system knowledge
- Mapping current process of administering of benefits and proactively proposing improvements
- Work within monthly deadlines and within Service Level Agreement (SLA) to ensure mandatory training records are processed timely
- Code and key all NAD Mandatory Training Classes in Cummins Learning Center
- Project Support and testing for HRIS system upgrades
Education
Education
Bachelor’s Degree in Human Resources
Bachelor’s Degree in Human Resources
Kennesaw State University
Bachelor’s Degree in Human Resources
Skills
Skills
- Basic health and insurance regulatory and legislative knowledge
- MS Office-working knowledge of Excel, Word, PowerPoint and Access
- Location/Facility – Baylor Scott & White, Temple TX
- 3+ years of total work experience in benefits administration; outsourcing
- COBRA administration experience
- 1+ years of health and insurance service experience
- SQL
15 Benefits Administration resume templates
Read our complete resume writing guides
1
Benefits Administration Technology Director Resume Examples & Samples
- · Establishes the technical vision and lead all aspects of technological development
- · Leads the strategy for technology platforms and partnerships for internal and external relationships
- · Leads overall governance, planning, and monitoring of all systems development activities
- · Sets up and maintains the integrated system development schedule and other system management tools including critical path views, risk and issue logs, status reports, and overall progress metrics
- · Leads capacity planning for resources aligned to system development activities, including supply and demand forecasts
- · Ensures successful project outcomes and deliver systems work that is on time and within budget
- · Optimizes the performance of all team members leveraging talents and cross training across technology platforms
- · Works with senior management to align projects to strategy
- · Communicates team progress to all levels in the organization
- · Directs and coordinates activities related to the design, development and implementation of technical solutions for various benefits administration systems
- Interfaces and influences IT leaders across the organization and outside the direct team to drive investment and improvement
- Responsible for oversight and delivery of complex custom IT security and hardware infrastructure
- · Plans, conducts, and coordinates all phases of the System Development Lifecycle (SDLC)
- · Establishes standards and holds team accountable for world-class system development governance, controls, and quality
- · Reviews current status of system applications and prepares recommendations for improvements
- · Experience in HR benefits administration preferred (specifically healthcare and/or pension administration)
- · 11-15 years of professional work experience in technology leadership or support role
- · 8 years demonstrated experience managing multiple teams, projects, programs and/or processes
- · Experience leading System Development Lifecycle (SDLC) processes
- · Applies professional principles and business judgment to solve unique problems or to develop new procedures, process and products
- · Advanced knowledge and understanding of best practices in the industry
- · Subject Matter Expert (SME) in Project Management process and tools and works to propagate knowledge across teams
- · Experience coaching client team(s) on effective consulting for projects
- · Experience communicating effectively with different levels of management and client contacts including executive levels
- · Ability to create presentations and write business cases for executive leaders
- · Ability to work under tight deadlines managing multiple priorities
- Ability to develop creative, outside the box solutions that leverage Technology
- Proven history to enhance systems integration and drive automation to reduce risk/effort
- · Project budgeting/costing knowledge
2
Benefits Administration Manager Resume Examples & Samples
- Audits data entry of benefits related data to ensure accuracy of data to third party vendors including working vendor error reports
- Works applicable internal reports for benefits analysis and
- Must be proficient with MS Word and MS Excel
- Must have previous managment experience, preferably in HW Benefits Administration
- Must have previously experience with Health & Welfare Benefits Administration
- Must be detail oriented and able to multi-task./
3
Benefits Administration Associate Resume Examples & Samples
- Assist in implementing required H&IP system changes for both ongoing as well as Annual Enrollment to account for various changes required due to design enhancements, regulatory requirements and customer improvements; review specs developed as part of changes
- Assist in determining testing requirements, testing plans and conducting User Acceptance testing as needed across our various external vendors (i.e., H&IP and 401k vendors) as well as internal applications, such as payroll and internally hosted benefits websites
- Perform and/or validate various reconciliations to make sure trust accounts are properly accounted for, operational vendors are properly accounting for benefits they provide to our participants, and payments made to certain vendors from the trusts are tracked/reported accurately
- Perform data validation across benefits plans, assisting to resolve data issues and working with payroll and vendors to update indicative and financial data as needed
- Run data queries in support of the full benefits team, such as creating address files for communications, as well as perform data analysis on queried data
- Partner with internal Survivor Support Unit and QDRO administration on benefits-related inquiries and/or data requests
- Assist the H&IP and 401k benefits delivery teams with other administration-related work, as needed
- Take part in special projects, as needed
- Minimum 3-5 years in corporate benefits or benefits consulting/administration
- Must have experience working in an analytical or metric driven position
- Superior analytical and problem-solving skills, with a high level of attention to detail
- Ability to multi-task, work independently, meet deadlines, and manage multiple deliverables
- Knowledge of benefit plan rules and provisions
- Solid knowledge of standard desktop applications: MS Office, Powerpoint, Excel, Access
- Ability to program and run queries
- Ideal to have large firm experience (25,000 plus employees)
4
Benefits Administration Specialist With English Resume Examples & Samples
- Provide excellent customer service to internal and external customers/colleagues
- Be proactive in identifying areas/processes where customer service could be improved
- Ensure email responses drafted within SLAs and logged for Management Information (MI) reporting
- Involved in supporting and coaching within the team to improve skills and knowledge
- Undertake training and support of new joiners to the team
- Recognise potential conflict with others and raise any issues to Senior Specialist/Team Leader before they escalate
- Ensure all work is completed in line with procedure guides and passed for QA in line with Administration timetables and work plans
- Understand and follow the MRF process. Create and follow specific test plans
- Identify improvements to enhance service or employee satisfaction
- Identify any problems/areas of concern and raise to Senior Specialist/Team Leader
- Identify, and raise to Senior Specialist/Team Leader in a timely manner, any concerns with meeting deadlines
- Identify possible changes required to Requirements Definition documentation and raise to Senior Specialist/Team Leader
- Maintain up to date procedure guides at all times
- Ensure compliments and complaints are identified and reported to Senior Specialist / Team Leader
- Work with Team Leader and Senior Specialist to ensure successful delivery of annual enrolment projects
- Assist in the production of benefit take up stats
- To develop and maintain effective working relationship with other Business partners i.e. Implementation / COPs
- Communicate openly with peers / manager, sharing best practice wherever possible
- Promote a positive working atmosphere within the team
- Establish a professional rapport with clients/providers
- Demonstrate the ability to clarify requirements and expectations with clients/providers
- Communicate openly with peers and line management, sharing best practice wherever possible
- Prioritise own workload to ensure that quality deliverables are met in a timely manner
- Excellent communication skills
- Working in, and contributing to, a dedicated team environment
- Effective planning and organisational skills
- Ability to coach/mentor others
- Sound technical knowledge
- Sound product knowledge
- Business and client focused
- Good time management
- Able to work to strict deadlines
5
Benefits Administration Associate With English Resume Examples & Samples
- Provide excellent customer service to internal and external customers/colleagues
- Be proactive in identifying areas/processes where customer service could be improved
- Ensure email responses drafted within SLAs and logged for Management Information (MI) reporting
- Work with, and support, all members of the flexible benefits team in order to achieve business targets
- Plan and prioritise workload on a daily, weekly and monthly basis, supported by Senior Specialist/Team Leader
- Develop good working relationships with colleagues in other, associated areas of the business, with clients and with benefit providers to ensure all work items are processed effectively and efficiently
- Communicate openly with peers and line management, sharing best practice wherever possible
- Answer helpline calls & employee emails effectively ensuring factually correct, with support from Senior Specialist where necessary
- Actively participate in 1-2-1 and Team meetings
- Ensure Financial Services Act (FSA) and IMD regulations/guidelines are adhered to at all times
- Deliver accurate and timely administration in all aspects of the role, inclusive of applying client data / processing of prospects / production of pin letters & confirmation statements / returned post / Ad hoc admin tasks
- Willing to learn new processes
- Business and client focused
- Effective planning and organisational skills
- Basic technical knowledge
6
Project Based Benefits Administration Associate Resume Examples & Samples
- Performs one or more of the following duties: Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions
- Assists employees in the completion of appropriate forms, calculation of benefits or premiums
- Supervises staff and delegates tasks effectively
- May co-ordinate draft invoices for small to medium sized clients
- Applies acquired job skills and company policies to complete assigned tasks
- Typically requires a minimum 2 years of related experience
- Scan completed files
- Track returned, requested data from participants
- Send confirmation letters
- Intermediate to advanced computer skills (Internet, MS Excel, MS Word, MS Project), required
- Compiling and organizing requested data from participants
- Defined Benefits experience, a plus
7
Health & Welfare Benefits Administration Manager Resume Examples & Samples
- Directs the operations of a Benefit Administration department, which manages benefits policies/programs on behalf of plan sponsors
- Responsible for the management and development of the administration team, implementation of business processes, and final review of complex assignments and/or difficult client issues
- Manages and builds upon client relationships and may be in a role of development or assisting in the development of new business or expanding upon existing business
- Manages the financial aspects of the client relationship (billing and invoicing details)
- May participate in the departmental budgeting process
- Completes other duties as assigned.Receives assignments in the form of objectives with goals and the process by which to meet goals
- Provides direction to employees according to established policies and management guidance
- Recommends changes to unit or sub-unit policies
- Works on issues where analysis of situation or data requires review of relevant factors
- Exercises judgment within defined procedures and policies to determine appropriate action
- Frequently interacts with functional peer groups
- Interaction normally requires the ability to gain cooperation of others
- Provides direct supervision to individual contributors and/or subordinate supervisors
- Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems
- Manages the Health and Welfare administration team
- Responsible for the enrollments of employees in health, dental, life, disability and vision benefits to ensure compliance with plan documents, guidelines, and policies for assigned clients
- Assist in the development of and changes to benefits related procedures, policies, and forms in order to better facilitate the administration of the benefit plans. Essential Skills/Knowledge
- Minimum 4-7 years experience in Health & Welfare, required
- Management experience, required
- Strong computer skills - p roficient in MS Excel and MS Word
- Self-starter and good problem solve
8
Benefits Administration Specialist With English Resume Examples & Samples
- Provide excellent customer service to colleagues
- Be proactive in identifying areas where processes could be improved
- Work with, and support, all members of the Pensions team in order to achieve business targets
- Plan and prioritise workload on a daily, weekly and monthly basis, supported by Senior Specialist/Team Leader
- Develop good working relationships with colleagues in other, associated areas of the business, to ensure all work items are processed effectively and efficiently
- Communicate openly with peers and line management, sharing best practice wherever possible
- Actively participate in 1-2-1 and Team meetings
- Able to work to deadlines
9
Executive Consultant, Benefits Administration Resume Examples & Samples
- Responsible for completion of engagements, including managing all aspects of project
- Conduct solid analysis; deliver solutions for internal and external clients
- Adhere to engagement budget constraints and complete assigned tasks with the time requested
- Additional responsibilities as assign
- BA/BS degree; Business/Engineering or related curriculum preferred
- 3 years of relevant work experience
- Must have and preserve required licenses
- Must be able to work in a team environment
10
Health & Welfare Benefits Administration Analyst Resume Examples & Samples
- Provides advice on the effect of actual or anticipated changes in law, or employee benefit practice
- Develops professional expertise, applies company policies and procedures to resolve a variety of issues.Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
- Exercises judgment within defined procedures and practices to determine appropriate action
- Responsible for assigned operational processes within a team supporting the client
- Processes may include Medicare, Low Income Subsidy and Survivor processes, and other work as assigned
- Work with onshore and offshore resources and be required to verify and sign-off on deliverables
- Drive process improvements, keep Standard Operating Procedures up-to-date and develop client relationships with key client contacts
- Responsible for client satisfaction, timely closure of ongoing cyclical deliverables, issue resolution/seeing issues through to closure, documenting processes in Standard Operating Procedure format, process improvements and other cost saving initiatives
- Key member of a collaborative, global client delivery team dedicated to providing outstanding service for his/her aligned client(s)
- Under general supervision, responsible for planning and executing assigned projects, ensuring timely completion of deliverables, achievement of applicable objectives, and meeting or exceeding operational measures and contractual performance standards
- Drives predictable results, focused on quality and compliance through daily management of assigned administrative tasks and adherence to documented procedures and requirements
- Responds promptly, thoughtfully, and effectively to changing work environments, shifting priorities, and new situations and will possess the skills and ability to communicate effectively, and appropriately, with internal resources, clients, and third parties in a global and increasingly virtual work environment
- Execute and own research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages
- Process daily client administrative work
- Create and verify reports to meet client and internal needs
- Assist in the definition, development, execution and maintenance of project scope, system requirements, technical specifications, and test plan documents
- Manage the production calendar to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements
- Develop and maintain documentation of process flows, quality assurance control plans, administrative summaries, administrative requirements and standard operating procedures; also identify and assist in the execution of process improvements
- Attend both client and internal meetings
- May perform system configuration and parameter updates to align with defined system requirements
- May be responsible for case management of participant escalations from the Contact Center to ensure timely closure; Conduct appropriate trend analysis as needed
- Develop working relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues
- Collaborative partner, engaged by building strong working relationships
- Assume ownership and proactively drive process improvements, implement controls and recommend automation project
- Strong Health & Welfare experience, minimum of 5 years
- Experience working on inactive Health and Welfare administration (retiree, Medicare and survivor processes)
- Project Management background, preferred
- Strong client service/facing experience
- MS Office - Excel (intermediate), Word, PowerPoint (intermediate) and Access
- SQL, JIRA, Seibel, Sharepoint, a plus
- Internet Explorer or Chrome
- Responds willingly, promptly, and effectively to changing work environments, conflicting priorities
- Logical and efficient, with a deep attention to detail
- Demonstrates the ability to prioritize and balance multiple demands effectively
- Ability to quickly identify problems and implement corrective action plans
- Works with and without supervision and has the ability to prioritize and multi-task
- Generate new and creative approaches to benefit processes
- Continuous improvement and team work mindset
11
Benefits Administration Director Resume Examples & Samples
- In-depth knowledge and understand of Employee Benefits Administration, including knowledge of: Medical (H.S.A., HDHP, HRA), Dental, Life, Vision, STD, LTD, FSA, Leave, Defined Contribution and Defined Benefit Plans (Qualified and Non-Qualified), Bargained and Non-Bargained Plans
- Knowledge and familiarity with FMLA, ACA, HIPAA, DOMA, ERISA and ADA
- Familiarity with Accounting, Tax and Payment Rules for Benefits Plans
- Benefits Administration – Understanding of the administration, recordkeeping and operations aspects of multiple or single benefit plans (local and international). This includes the ability to govern vendors, resolve issues, ensure compliance, educate vendors, coordinate plan changes and initiate appropriate communications
- Strong project and influence management skills to lead and/or participate in cross-functional teams and partner on benefit needs of the business
- Excellent written, verbal, analytic and problem solving skills
- Compliance – Knowledge of regulatory laws that affect benefit (retirement, savings and health) plans. This includes knowledge of ERISA and non-ERISA, FLSA, IRS and DOL to ensure consistency of application and legal compliance
- Financial Principles and Controls – Deep understanding of financial aspects of Controls and benefits plans and programs, specifically actuarial, underwriting, benefits account and SOX
12
Workday Benefits Administration Consultant Resume Examples & Samples
- Conduct working sessions with clients to gather, understand, and analyze business requirements, including future client benefit plans, enrollment processes, and necessary eligibility
- Provide subject matter expertise on key business process decisions related to Benefits processing (i.e., creation of benefit plans, life events, enrollment rules, and business processes, and open enrollment set up)
- Advise clients on industry standards for benefits set up and enrollment process in order to provide suggestions to achieve clean configuration and streamlined processes
- Design and implement requirements in the Workday HCM Benefits solution
- Devise creative solutions for events not captured by standard the Workday set up
- Work with the client to help convert legacy data into Workday and assist clients in testing the Workday solution
- Leverage prior Benefits/Human Resources related Enterprise Resource Planning (ERP) experience
- Provide the Engagement Manager with status reports and keep them apprised of overall project status
- At least 3 years of experience in Human Capital Management, Benefits Administration, Benefits programs, and Benefits business processes
- Advanced knowledge of government benefit regulations including tax limitations and Affordable Care Act standards
- At least 5 years of experience in Human Capital Management, Benefits Administration, Benefits programs, and Benefits business processes
- At least 5 years of experience deploying HCM SaaS software solutions (i.e., Workday, SuccessFactors, etc), or other IT/ERP solutions
- At least 5 years of experience in business process analysis and requirements gathering
- Certified in Workday Benefits
13
Defined Benefits Administration Manager Resume Examples & Samples
- Responsible for the management and development of the administration team, implementation of business processes, and final review of complex assignments and/or difficult client issues
- May participate in the departmental budgeting process
- Receives assignments in the form of objectives with goals and the process by which to meet goals
- Provides direction to employees according to established policies and management guidance
- Recommends changes to unit or sub-unit policies
- Works on issues where analysis of situation or data requires review of relevant factors
- Exercises judgment within defined procedures and policies to determine appropriate action.Frequently interacts with functional peer groups
- Interaction normally requires the ability to gain cooperation of others
- Provides direct supervision to individual contributors and/or subordinate supervisors
- Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems
- Ensure teams adhere to client specific documentation (process task sheets, process flows, PPD, business rules, admin manuals, etc.) that is required for them to perform their job accurately
- Ensure teams are aware of what is contained in documentation and that they have it updated as necessary throughout the year
- Assist managers in handling basic client escalations, and personally handle and elevate client escalations of significant magnitude or if client relationship is at risk
- Monitor on a monthly basis that service level agreements (SLAs) are met for all tasks and follow up with those who have missed SLAs to prevent it from occurring in the future
- Review client ready invoices prepared by managers or prepare them, as applicable, on a monthly basis
- Regularly participate in training and informational meetings
- Regularly provide details and status on projects, staff. Elevate issues immediately as needed and respond to requests/emails on a timely basis
- Mentor junior staff
- Discuss goals and aspirations with direct reports and provide guidance as best suited
- Ensure staff follows standard processes and procedures and that tasks are completed accurately
- Maintain awareness of and create budgets and statements of work and monitor time charges to ensure that teams adhere to the budgets. Determine the reason and course of corrective action needed if budgets are exceeded
- Review the hours billed on a monthly basis to ensure that appropriate codes are used, appropriate out of scope charges are captured, and appropriate staff are billing to the codes. Monitor the time charges to make sure they are appropriate for the amount and type of work that is being done. Monitor and validate borrow/loan and ensure billing is submitted timely
- Review the revenue forecast spreadsheet and wins spreadsheet on a weekly basis and make any necessary adjustments
- Maintain regular client interaction to build a relationship and gather feedback. Address any concerns or issues, escalating as appropriate
- Coordinate with the systems team on an ongoing basis to ensure the system accurately reflects what is needed for administration
- Ensure that teams utilize the tier review process and assist in identifying the warnings associated for each tier
- Work with teams to identify the functions that can be transitioned to the offshore teams
- Realign staff as needed so that they are working at appropriate levels and the teams meet the staffing model
- Focus on finding opportunities to drive increased revenue
- Support new business efforts by participating in pricing, RFPs and finalist presentations
- Work with resources to put appropriate ideas in place that are suggested by the client teams to improve and streamline a task or current processes. Facilitate implementation across the practice, if applicable
- Minimum of 5 years of experience with Defined Benefits Administration, required
- MS Suite, required
14
Health & Welfare Benefits Administration Manager Resume Examples & Samples
- Completes other duties as assigned. Receives assignments in the form of objectives with goals and the process by which to meet goals
- Manage portfolio and manage/lead staff for certain portion of HWA business
- Assist in the development of and changes to benefits related procedures, policies, and forms in order to better facilitate the administration of the benefit plans
- Ensure client satisfaction, staff retention, service levels are met as well as support leadership for strategic planning
- Strong people management, organizational and verbal/written communication skills, required
- MS Excel, required
- MS Word, required
- Advantage, preferred
- TaskNet, preferred
15
Benefits Administration Analyst Resume Examples & Samples
- Bachelors in Accounting
- CEBS or equivalent benefits certification preferred
- In-depth knowledge of health and welfare benefit plan design, ERISA and IRS guidelines affecting health and welfare plans and employee trusts
- Knowledge GAAP, audit, and Sarbanes Oxley principles
- Vendor & Data Management: Monitor vendor contracts for SSPS banking and billing requirements. Will require proficient communication skills for the purpose of writing contract language with banking and billing requirements and communicating in a collaborative environment with various vendors and PG&E departments. Responsible for overseeing compliance with delegation of signing authority and working with other Benefits Analyst to maintain a simplified and effective recordkeeping system and accurate payment calculation worksheets
- Inquiry and Issue Research & Resolution: Requires ability to ask probing questions, consultation with participants, research into circumstances, and evidence to resolve
- Process Development, Implementation & Management: Continuously review processes for opportunities for improvement. Develop and implement revised procedures and monitor for compliance. Develop statistical monitoring tools that not only report statistics but also assist in identifying financial discrepancies
- Research & Analysis: Perform research and analysis in support of business decision making, for audits, compliance or regulatory reporting needs, and in response to surveys and information requests. Perform detailed account reconciliations as needed and communicate with internal and external business partners to understand and resolve discrepancies
- Payment Processing and Reconciliation: Process and reconcile vendor payments, including assisting in the preparation of journal entries, as needed. Respond to and resolve common and complex payment account inquiries and issues
16
Benefits Administration Analyst Resume Examples & Samples
- 4 year college degree or equivalent work experience
- Advanced knowledge of health and wellness plans for employees and retirees, including documentation, policies and procedures
- Knowledge of ACA and 1095 requirements for compliance
- In-depth knowledge and understanding of social security and Medicare benefits, and IRS regulations
- Ability to advise others as a subject matter expert on various benefits scenarios or choices to help employees and retirees make benefits choices and decisions
- In-depth knowledge of Excel, Outlook and SAP
- Familiar with relevant IRS, DOL, ERISA, ADA, ACA, and other state and federal laws and regulations dealing with retirement and health and wellness plans
- Manages complex vendor relationships to administer Wageworks implementation (Flexible Spending and Medical HAP accounts, Kaiser (including knowledge of their subcontractors - EV1 and Harrington Health), Conexis and other insured HMOs
- SF Health Care ordinance oversight and audit response and remediation plan
- ACA compliance (1095 forms) project manager and SME
- Retiree Drug Subsidy oversight and payment process
- COBRA vendor compliance and oversight
- Oversight of H&W regulatory compliance requirements (including reviewing SPD’s, SBC’s, OE Communication, etc)
- Oversight of complex payment and reconciliation process through Mercer
- Process improvement identification and implementation
- Inquiry and issue resolution from employees with a complex vendor outsourcing arrangement
- Serves as Back-up for Benefits Manager
17
Ab-benefits Administration Conservation Senior Associate Resume Examples & Samples
- Review and audit employer payment history to determine accuracy of premium processing based on supporting documents
- Review accuracy and release delinquent premium notifications to broker and employer, listing specific outstanding invoices or payroll periods
- Update tracking system with appropriate payment and delinquent information
- Process returned payments, including reversals, employer notification for replacements and system updates
- Provide support for team members
- Determine appropriate issues to escalate to management
- Demonstrate innovation and process improvement skill set
- Excellent verbal and written communication skills and organizational skills
18
Benefits Administration Manager Resume Examples & Samples
- 5+ years of benefits and retirement administration (including non-qualified plans) and working in a multi-union environment
- 5+ years verifiable experience in reviewing and analysing the terms of collective bargaining agreements
- 5+ years using top tier HRIS such as SAP, PeopleSoft, Lawson, etc… to include ad hoc report development and understanding of payroll system processing
- 3+ yearsoutsourced benefits administration experience
- 3+ years within a highly automated HR service delivery environment with numerous internal and external systems
- 3+ years of demonstrated knowledge of and the ability to interpret federal/state rules and regulations, insurance policies, and program provisions
- 3+ experience administering benefitswith Aon Hewitt and Fidelity
- Exceptional project management experience required
- Advanced skill level with MS Excel is required, intermediate skill level in all other MS Office products
19
Benefits Administration Specialist Resume Examples & Samples
- Code and key all NAD Mandatory Training Classes in Cummins Learning Center
- Determine if additional information is needed and what resources to utilize when gathering that information
- Work within monthly deadlines and within Service Level Agreement (SLA) to ensure mandatory training records are processed timely
- Stay in communication with HR, Global Learning & Development management and onboarding resources to ensure all training records and WWID’s are accurately entered in to the systems
- Research issues when training records are incomplete
- Ensure all guidelines and procedures are followed
- Assist the Health & Welfare Team with additional administrative and eligibility/reporting tasks as needed
- Act as back up to Mandatory Training Records Administrator
- 1-3 years of administrative experience required with additional HR experience preferred
- Must demonstrate discretion in dealing with time sensitive situations and confidential information
- Ability to coordinate efforts for issue resolution with multiple teams
- Strong problem solving, analytical and organization abilities a must
- Ability to multi-task and adapt prioritization quickly
- Self-motivated with the ability to work independently; often times with little oversight
- Ability to manage several priorities simultaneously and meet deadlines as needed
- Superior communication skills (both oral and written): Ability to communicate complex requirements in simple manner to employees and team members
- Ability to maintain confidentiality of sensitive information and data
- Customer focused with strong follow up and follow through
- Works effectively and develops strong partnerships with internal and external partners to accomplish goals, identify and resolve problems and continuously
20
Benefits Administration Manager Resume Examples & Samples
- Manage the administration of medical/dental plans, life insurance plans, disability plans and accident plan including responding to our internal customers on plan design interpretation, clarification, eligibility issues, and claim issues
- Responsible for ensuring compliance with all internal and external policies, local and federal regulations
- Manage day-to-day work administration of Health & Welfare plans which includes managing two Leave Specialists
- Work with senior management by recommending plan design changes that are cost effective and monitor the market to ensure company benefit programs are competitive
- Serve as a coach and mentor for those in the Benefits team
- Some international and domestic travel
- Knowledge of administration on Health & Welfare benefits program, familiar with computer applications (Microsoft Products, MyHR, HWSE), ability to manage multiple projects at once, and customer service oriented
- Minimum of five (5) years previous Health & Welfare experience
- Bachelor’s Degree required, Masters in Business administration a plus
- Employee benefits Specialists Certification a plus
- Ability to work independently and have the flexibility to meet continuous changing demands/goals
- Ability to communicate at all levels, both written and verbally
- Ability to travel 1-2 international trips per year and travel 15% domestic trips
21
Benefits Administration Leader Resume Examples & Samples
- Minimum of five years of previous Benefits administration experience
- Proven ability to lead a team as the role manages a team of four Benefit Analysts
- Works with all levels of the organization
- Understand ERIS rules and regulation
- Ability to make business decisions in a fast-paced environment
- Strong technical skills including MS Access, Excel, Word
- Strong analytical/problem-solving skills
- Attention to detail/detail oriented
- Able to work in a deadline-driven organization and manage multiple tasks
- Ability to write and review communications and documents (procedures, SPDs)
- Comfortable presenting in a large group setting
22
Benefits Administration Account Manager Resume Examples & Samples
- 3-5+ yrs experience with benefits administration / open enrollment process
- 3+ yrs of direct client and/or analyst experience preferred
- Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
- Good written/verbal communication skills; ability to communicate with technical/non-technical personnel; ability to listen/clarify and respond well to questions
23
Benefits Administration Implementation Lead Resume Examples & Samples
- Must have current or previous experience with benefits / implementation processes and methods
- 5+ years of client relationship, consulting and implementation experience
- High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
- Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
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Benefits Administration Account Manager Resume Examples & Samples
- 3+ Years of direct client and/or analyst experience in benefits administration, health and welfare experience preferred
- Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
- Must be able to quickly sort through complex subject material
- Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
- Must possess a passion for teamwork, client service and reaching business results through problem solving
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Benefits Administration Analyst Resume Examples & Samples
- Develop thorough understanding and technical knowledge of various types of service purchase requests and related eligibility criteria under retirement plan rules
- Provide phone and in-person counseling in order to answer member inquiries
- Research requests for establishing creditable service, reinstating previously refunded time, out of state teaching, military service, and service with other cities and towns
- Communicate with other retirement boards on participant salaries; refund breakdowns; service and liabilities of their members attempting to establish creditable service with the State Board of Retirement
- Prepare matters for Board review where necessary
- Develop skills to utilize MARIS computer system,
- Excellent reading, analytical and detail-oriented skills
- Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to processing deadlines
- Experience in retirement or related employee benefit fields preferred
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Benefits Administration Analyst Resume Examples & Samples
- Location/Facility – Baylor Scott & White, Temple TX
- A minimum of 2 years experience required
- BA or Experience Equivalent
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Director of Benefits Administration Resume Examples & Samples
- Lead and manage the team to achieve individual, team and company goals
- Provide appropriate direction, coaching and feedback to maximize individual and team performance results
- Proactively track and drive open prioritized issues logs to completion, managing internal and external resources to meet all deadlines and resolve issues that arise
- Participate in and/or lead client demos and/or client training sessions, where applicable
- Continuously refine and improve processes
- Develop and maintain quality assurance processes
- Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc
- Assist in product development & quality assurance efforts as required
- Assist in sales and marketing efforts as needed
- 10+ years Employee Benefits administration or industry related experience
- 3+ years of Account Management experience
- A leadership style that reflects and reinforces bswift core values
- Ability to assist and equip others to efficiently solve complex problems
- Willingness to work nights and weekends when necessary
- B.A. or B.S. required
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Benefits Administration Analyst Resume Examples & Samples
- Loading, manipulating, auditing, and reporting on enrollment data based on client and carrier needs
- Researching and recommending system enhancements
- Participating in development of end user instructional materials and delivering end user training
- Providing user support for on-line benefit administration systems
- Bachelor's degree or equivalent work experience with 1+ years of Benefits, HR, insurance carrier, or related experience required
- Intermediate data analysis/Excel skills preferred
- Experience with some type of Benefit Administration systems preferred
- Strong problem solving/critical thinking skills and experience with Benefits Administration is required
- Other HR and Payroll experience is a plus
- Working knowledge of benefit plans and benefits administration with an understanding of HR processes and data required
- Ability to communicate effectively with clients, vendors, carriers, system implementation leaders, other analysts, and programmers is required
- A strong knowledge of business processes and systems is a plus; technically adept; excellent leadership, oral and written communication, planning and decision-making skills; strong analytical, problem-solving, and big-picture/ conceptual skills is required
- Must be able to build and maintain relationships and facilitate collaboration and communication, demonstrate the ability to understand the change process and effectively guide others through change
- Demonstrate facilitation and negotiation skills
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Benefits Administration Implementation Manager Resume Examples & Samples
- A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience
- Must have current or previous experience with benefits / implementation processes
- 3+ years of client relationship and implementation experience
- Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Strong analytical skill-set and ability to effectively use data for strategy
- Must possess a passion for teamwork, client service and reaching business results through problem solving
- Willingness to travel as needed
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Benefits Administration Resume Examples & Samples
- A Bachelors Degree from a four-Year College or university; or equivalent combination of education and experience
- 7+ years of account management/direct client services experience (within mid or large market) preferred
- Current or previous experience with benefits administration and open enrollment
- Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
- Must be able to quickly sort through complex subject material
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Intern Benefits Administration Resume Examples & Samples
- Candidate should be highly organized, have a keen eye for detail and have the ability to manage multiple projects efficiently
- Proficient in Microsoft office products
- Excellent quality control skills
- Passion, energy, flexibility and demonstrated ability to produce results in a fast-faced, dynamic environment
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Benefits Administration Manager Resume Examples & Samples
- Builds, expands, and solidifies relationships with existing clients at all levels within the company
- Leads appropriate resources to address the client's risk/capital management needs
- Secures existing business and drives the sale of additional services and coverage levels
- Cultivates relationships with most senior buyer in the client organization as well as with day-to-day client representatives and buyers
- Prepare and negotiate fee-based pricing of services, ensuring account profitability in a value-based approach for the scope of service and costs associated with the client service agreement
- Has retention goals
- Bachelor's degree and 5 or more years client coordination and/or claims management experience
- Or --
- License required
- Able and willing to travel approximately 25% of the time
- Professional designation may be preferred, such as CPCU, CIC or ARM
- Minimum 1 year experience with A.J. Gallagher is preferred
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Senior Associate Director of Benefits Administration Resume Examples & Samples
- Master’s degree in a relevant discipline or Bachelor’s degree with training and relevant experience equating to an advanced degree
- Progressively responsible, professional level experience in benefits and/or human resources administration
- Significant supervisory and/or program management experience
- Strong collaborative problem solving and customer service skills that demonstrate the ability to gather and analyze information and identify and resolve issues or improve processes in a timely manner
- Strong computer applications knowledge including data analysis and reporting
- Strong knowledge of federal and state regulations related to benefit and leave programs (ERISA, FMLA, ADA, ACA, etc.)
- Excellent communication skills, including the ability to communicate effectively with diverse groups and in presenting to both large and small audiences
- Benefits administration experience in a higher education institution or large non-profit/State funded organization
- Familiarity with Commonwealth of Virginia benefit and retirement programs
- Previous experience developing comprehensive educational or training programs
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Benefits Administration Senior Professional Resume Examples & Samples
- Assist in implementing required H&IP system changes for both ongoing as well as Annual Enrollment to account for various changes required due to design enhancements, regulatory requirements and customer improvements; review specs developed as part of changes
- Assist in determining testing requirements, testing plans and conducting User Acceptance testing as needed across our various external vendors (i.e., H&IP and 401k vendors) as well as internal applications, such as payroll and internally hosted benefits websites
- Perform and/or validate various reconciliations to make sure trust accounts are properly accounted for, operational vendors are properly accounting for benefits they provide to our participants, and payments made to certain vendors from the trusts are tracked/reported accurately
- Perform data validation across benefits plans, assisting to resolve data issues and working with payroll and vendors to update indicative and financial data as needed
- Run data queries in support of the full benefits team, such as creating address files for communications, as well as perform data analysis on queried data
- Partner with internal Survivor Support Unit and QDRO administration on benefits-related inquiries and/or data requests
- Assist the H&IP and 401k benefits delivery teams with other administration-related work, as needed
- Take part in special projects, as needed
- Minimum 3-5 years in corporate benefits or benefits consulting/administration
- Must have experience working in an analytical or metric driven position
- Superior analytical and problem-solving skills, with a high level of attention to detail
- Ability to multi-task, work independently, meet deadlines, and manage multiple deliverables
- Knowledge of benefit plan rules and provisions
- Solid knowledge of standard desktop applications: MS Office, Powerpoint, Excel, Access
- Ability to program and run queries
- Ideal to have large firm experience (25,000 plus employees)
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Process Owner Benefits Administration Director Resume Examples & Samples
- Functions as the process owner for End to End Benefits Administration
- Creates and leads the Benefits Administration Cross Functional Council, comprised of key functional business owners (clinical, medical economics (finance), product development, operations, network, medical policy, pharmacy, sales and legal), a performance-based team to maximize the business results Benefit Administration
- Works collaboratively to secure the requisite data and information in support of the decision making process. Embraces business performance improvement culture and looks to measure and reduce cycle times
- Develops and leads formal process, in partnership with business performance improvement teams, to identify high impact cross functional opportunities for end to end benefits administration quality, consistency and efficiency. Develop and manage priority list of initiatives. Assess and monitor benefits administration process effectiveness
- Coaches and mentors direct and indirect team members towards building a culture of accountability
- Ensures stakeholder engagement
- Integrates benefits administration framework to our vendors that function in a benefits administration role
- Integrate and leverage Emblem Health’s capabilites where applicable
- Maintains documentation, scorecards and reports as necessary
- Performs other related projects and duties as assigned
- Demonstrated project management experience
- Lean Six Sigma preferred
- Demonstrated Change Management Experience
- Strong technical and systems knowledge of the managed care business
- Demonstrated ability to build, communicate and execute on a vision for strategic change
- Success in operating in a merger and integration environment
- Bachelor's degree required; Master’s Degree preferred
- At least 10 years’ experience in health care environment; at least 5 years’ previous high-level managerial experience
- Experience in developing strategic plans for new products or programs
- Must possess strong analytic, decision-making, and organizational abilities, along with effective presentation, collaboration and negotiation skills
- Excellent oral and written communication and interpersonal skills required
- Demonstrated leadership skills in a matrix environment
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Benefits Administration Lead Consultant Resume Examples & Samples
- Manages vendor relationships with software/systems providers
- Consults with and advises employers on employee eligibility, provisions, and other matters related to managing benefit system platforms that are escalated by administrators
- Manages the administration of system tools, loads employer/employee data
- Makes decisions regarding eligibility of employee groups
- May assist in the preparation of communication regarding system use, employee benefits booklets and other employee benefit communications
- 5 years related experience required
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Benefits Administration Analyst Survivor Analyst Resume Examples & Samples
- Develop thorough understanding and technical knowledge of various types of benefit requests and related eligibility criteria under retirement plan rules with an initial specialty on survivor benefits
- Provide phone and in-person counseling in order to answer member and beneficiary inquiries
- Accurately process to conclusion notifications and claim requests related to deceased active members and retirees/survivors
- Analyze and send appropriate correspondence to the appropriate party in order to settle retiree accounts
- Prepare cases for monthly warrant for lump sum payments to beneficiaries
- Prepare cases for survivor benefits under retirement allowance Option C (retiree passing before survivor) and option C pop-ups (survivor passing before retiree)
- Prepare cases for presentation to the Board for accidental death survivor benefits or beneficiary determination
- Develop skills to understand and calculate creditable service and relationship to retirement benefits
- Conduct research to identify Administrators, Executors/Executrixes and financial institutions (Banks or Credit Unions) to recover payments
- Recoup overpayments made to retirees/survivors
- Process benefit adjustments and submit payments for deposit and remittance to MSRB Finance Unit and Office of the Treasury
- Verify salaries and service histories with various state agencies and local retirement boards
- Develop skills necessary to integrate and become proficient with OnBase ECM system in order to successfully process member purchases of creditable service and other types of system transactions
- Adhere to Treasury and Board employment policies
- Develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies
- Develop skills to utilize MARIS computer system
- Expertise in using spreadsheets and word-processing software
- Excellent analytical and detail-oriented skills
- Must be highly organized and possess excellent customer support skills
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Benefits Administration Specialist Resume Examples & Samples
- Administration of benefits (pension plan, insurance, meal vouchers, etc.)
- Mapping current process of administering of benefits and proactively proposing improvements
- Responsible for communication and promotion of benefits within the company
- Supporting all Compensation & Benefits processes (offers, benchmarking, market analysis, etc.)
- Minimum high school degree, University degree preferred
- Czech language on a native level and very good English is a must
- Experience in HR administration/operations is preferred
- Very good knowledge of MS Office, especially Excel
- Proactive approach, ability to learn new things fast
- High customer focus
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Pension Plan Benefits Administration Consultant Resume Examples & Samples
- Reviews benefit calculations performed by others within the team (which may involve the more complex plans or the most important clients of the firm)
- Keeps up-to-date with current legislative topics and its application to existing client benefits schemes
- Provides advice on the effect of actual or anticipated changes in law, or employee benefit practice
- Provide drafts of basic explanatory literature for the schemes, ie, announcements and booklets, or commenting on drafts produced by others
- Provides administration advice and guidance to clients, and may manage small to medium sized clients
- May direct, train and/or supervise administration staff and may be responsible for managing some financial aspect of the client or assigned projectHaving wide-ranging knowledge and experience, uses professional concepts and company objectives to resolve issues in creative and effective ways.Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
- Interacts with all levels of management and with key contacts in and outside own area of expertise
- Determines methods and procedures on new assignments, and may coordinate activities of other personnel
- Prepare budgets and statements of work; monitor time charges to ensure teams adhere to the budgets and trouble shoot if running over budget,
- Provide support for new business efforts; participate in pricing, RFPs and finalist presentations
- This position would include training of team members in basic to complex tasks
- Would be the client facing/daily contact; keeping our clients satisfied and in good standing
- 5-8 years experience is required
- Strong defined benefit pension background
- Strong leadership/decision making skills
- Flexibility due to client deliverables
- Advanced in Microsoft office
- Access knowledge is preferred
- Defined Pension Benefit administration
- Great time management skills
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Group Benefits Administration Resume Examples & Samples
- Process new business and/or revisions within established service standards (accuracy & timeliness)
- Set up and maintain plan coding on various systems
- Promptly respond to inquiries from internal business partners, and Clients
- Interpret plan design change requests; seeking clarification as necessary
- Understand, analyze and make recommendations on system setups that support customer requirements
- Partner with Service Representatives and Implementation Specialists to clarify plan design so that system setup is efficient and accurate
- Manage work priorities in a multifunctional environment
- Investigate and resolve escalated issues or complaints
- Assess and negotiate target dates to meet customer expectations; demonstrate sensitivity to customer's business needs
- Participate in business unit projects as requested
- LI-SC1
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Benefits Administration Analyst Resume Examples & Samples
- Manages activities to ensure plans are compliant with ERISA, DOL & state reporting requirements
- Assists in the preparation of 5500’s, Summary Annual Reports, Annual Funding Notices, as well as other required annual compliance notices and reports
- Responds to, researches and manages employee benefits claim escalations
- Reconciles and processes vendor invoices
- Participates in annual plan audits and testing - health and welfare, defined benefit and defined contribution
- Assists in the maintenance of required SOX documentation
- Assists with the administration of new and updated benefit programs
- Assists with on-boarding processes and annual open enrollment
- At least 3-5+ years of relevant experience
- Knowledge of Health and Welfare and Retirement plans
- Understanding of regulatory compliance practices
- Strong proficiency with Microsoft Excel, Word
- Undergraduate degree in HR, Finance, Business or related discipline required
- Previous experience with HR management systems, experience with Workday a plus
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Benefits Administration Specialist Resume Examples & Samples
- Front line customer service for employee/retiree health & welfare benefit plan administration (phones & email)
- Bi-weekly, monthly, quarterly and on demand benefits processing (age 26, age 65, new hire notifications, etc)
- HSA & FSA Administration (including strong Excel skills)
- Back Up for New Hire Orientation
- Project Support and testing for HRIS system upgrades
- Leave Services/Disability processing knowledge
- Communication Reviews
- Minimum of Associates Degree with at least 2 years of relevant work experience
- Must be able to demonstrate excellent written and verbal communication skills
- Strong Customer Service
- Good collaboration and team player mindset
- Past exposure to benefits products/programs
- Excellent Excel skills
- SAP and Work Day system knowledge
- Candidates must be authorized to work in the United States without requiring visa sponsorship
- Excel skills
- WorkDay Knowledge
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Benefits Administration Analyst Resume Examples & Samples
- PHR-Professional in HumanResources certification
- CEBS-Certified Employee Benefits Specialist certification
- SPHR-Senior Professional in Human Resources certification
- Manages vendor relationships with moderateassociated complexity, for example which may require coordination with other benefits, or process, timing and communication challenges
- Inquiry and issue resolution requires probing questions, consultation with participants, research into circumstances andevidence to resolve
- Identify and implement operational changes needed in support of benefit plan changes (manage impact to vendor processes, plan language & documentation, communications, systems, etc.) Seeks and implements process improvements that leadto greater accuracy, vendor or participant understanding and administration efficiencies
- Develop tools and spreadsheets used for calculations or estimates related to benefits or payments
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Benefits Administration Analyst Resume Examples & Samples
- 1+ years of health and insurance service experience
- 3+ years of total work experience in benefits administration; outsourcing a plus
- Basic health and insurance regulatory and legislative knowledge
- COBRA administration experience a plus
- MS Office-working knowledge of Excel, Word, PowerPoint and Access
- SQL a plus
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Benefits Administration Manager Resume Examples & Samples
- Manage, coach and develop team of Health & Welfare analysts and senior analysts
- Ensure efficient and effective operations and processes of the medical, dental, vision, life insurance benefit plans, flexible spending accounts, health savings accounts and other plans
- Assess processes and established desk top procedures and continually make process improvements for standardization and efficiencies
- Develop and document regular controls and practices to validate the accuracy and efficiency of processes
- Manage annual open enrollment process, including project management and coordination with internal communications partners
- Work closely with benefits strategy team to implement plan design and rate changes
- Ensure vendors perform at high level of service and according to service level agreements
- Develop and monitor monthly reporting of analytics and performance of all health and welfare benefit plans and vendors
- Oversee the completion of required annual plan audits, communications and filings
- Research and resolve benefit issues pertaining to plan and regulatory compliance including COBRA, ERISA, FMLA, and other federal and state insurance laws
- Oversee all benefit compliance related activities and projects
- Collect, develop and review Summary Plan Descriptions, Plan documents and summaries to ensure compliance with regulatory requirements
- Facilitate the completion of annual required filings and communications around compliance
- Manage ad-hoc projects as needed to support benefits administration
- Bachelor’s degree and 5 or more years of experience in senior health & welfare benefits administration role
- Working knowledge of health & welfare benefits administration, and the legal and regulatory environment
- In depth knowledge of benefits compliance subjects and required annual filings
- Excellent written, verbal and presentation skills
- Ability to make large scale presentations to senior leaders and colleagues
- Strong research and analytical skills
- Full functional advanced knowledge of Excel and MS Word
- Preferred experience managing benefits team
- Preferred experience working for large national employer
- Glassdoor
- Indeed
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Senior Specialist, Benefits Administration Resume Examples & Samples
- Performs benefits administration – including but not limited to: determining eligibility, handling monthly reporting and processing, updating benefits elections and changes on behalf of employees and retirees
- Serve as a benefits expert to answer questions of employees and retirees timely and accurately
- Provide deep-level of expertise and consultation on both functional and technical input to providing root-cause resolution for specific HR functions
- Manage various reports for compliance, claims, billing and mailing requirements
- Coordinate with Manager to provide information on addressing non-routine issues and making policy and procedural changes
- Escalate highly sensitive or non-resolved issues to HR Manager in accordance with Service Level Agreements
- Partner with the Benefits Accounting team and vendors to ensure accuracy of reconciliations and error reports are submitted and processed in a timely manner
- Generate reports (via HR System) to identify outstanding enrollment elections and/or errors and address any issues identified
- Partner with Managers, HRBPs and/or cross-functional teams to resolve employee benefits issues
- Identify root-causes for highly complex issues and partner with Manager and/or COE to provide resolution
- Provide assistance in generating and distributing required reports by developing queries for analysis and operational effectiveness
- Perform and manage regular audits to maintain data integrity
- Ensure KPIs and metrics are met and are in compliance with established service level agreements, baselines and targets
- Identify trends and provide input to Manager and COEs to gather the right attention needed to resolve issues
- Manage knowledge management and case management systems, to improve contact center functions and encourage self-service resolutions
- 3-5 years of benefits administration and case management including 3-5 years of shared service center / customer service center
- Experience in various insurance claims processing and managing reports related to retiree, renewals, Medicare part D and other compliance notices
- Bachelors’ degree required, preferably in Human Resources
- Professional in Human Resources (PHR) certification preferred
- Microsoft Office (Word, Excel, PowerPoint, Office 365, SharePoint)
- Experience with Human Capital Management (HCM) systems is a plus
- Strong communication and inter-personal skills required
- Demonstrated critical thinking and problem solving skills
- Ability to build cross-functional relationships and interact effectively
- Service Now skills and knowledge preferred
- Bilingual is a plus (Spanish)
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Benefits Administration Specialist Resume Examples & Samples
- Bachelor’s degree from a four-year college/ university, or equivalent combination of education & experience
- Five plus years of related retirement plan experience (401(k), Defined Benefit, Non-qualified)
- Retirement Plan administration skills: processing retirement plan payments
- Attention to detail a must; Logical and flexible, exercising good judgment
- Adaptability to change and redirection of efforts where applicable
- Must portray a professional image
- Ability to follow through on tasks with sense of urgency and attention to detail
- Ability to multi-task and work in fast paced environment
- Knowledge of ERISA, IRS Tax Code and NQ 409A is a plus
