Allstate Benefits Resume Samples

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OB
O Breitenberg
Oma
Breitenberg
5067 Von Haven
Houston
TX
+1 (555) 503 3835
5067 Von Haven
Houston
TX
Phone
p +1 (555) 503 3835
Experience Experience
Philadelphia, PA
Allstate Benefits
Philadelphia, PA
Waelchi-Powlowski
Philadelphia, PA
Allstate Benefits
  • Discuss adding additional products, increasing premiums and offering better customer service. Provide feedback on changes in the marketplace
  • Sr. Associates assist in identifying, investigating and reporting fraudulent claim activity to our internal fraud unit
  • Work with producers to help bring value to their existing book of business and develop new opportunities
  • Remediate system issues affecting downstream processing
  • Support training and mentoring program for department, peers, team members and cross functional teams
  • Help implement and support the corporate strategy and 8-2-5 Marketing Plan
  • Perform basic underwriting
Detroit, MI
Allstate Benefits Administration Analyst
Detroit, MI
Volkman and Sons
Detroit, MI
Allstate Benefits Administration Analyst
  • Provide suggestions for innovation and process improvement
  • Manage projects and deliver accurate results
  • Managing suspense account entries using established standards
  • Document and execute complex processes with minimal supervision
  • Provide training and support for team members
  • Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
  • Assign discrepancies and outstanding suspense to team members; track progress and report results
present
New York, NY
Policy Change Team Lead-allstate Benefits
New York, NY
Osinski LLC
present
New York, NY
Policy Change Team Lead-allstate Benefits
present
  • Strategic thinker, who creates and executes process improvements,
  • Create, Document, and Perform employee reviews and evaluations
  • Makes recommendations for process improvements and cost saving opportunities
  • Coach and develop personnel
  • Coordinate with IT to identify and resolve processing issues and improve current programs
  • Maintain positive working relationships with employer groups, brokers and customers
  • Ensures team functions are performing successfully
Education Education
Bachelor’s Degree
Bachelor’s Degree
San Diego State University
Bachelor’s Degree
Create a Resume in Minutes

8 Allstate Benefits resume templates

1

Allstate Benefits Senior Associate Alicny Resume Examples & Samples

  • Handle telephone inquiries from NY policyholders, brokers, and employer groups
  • Resolve payment discrepancy reports
  • Ensure deadlines are met
  • Provide training as needed
  • Research and fulfill customer requests related to billing questions
  • Process refund checks and reallocating premium as necessary
  • Process policy transactions for withdrawn or declined policies, cancellations, billing mode and address changes
  • Clear premium suspense items
  • Handle policy overloans
  • 1 Year experience in a general office environment
  • 3 Years customer service experience
  • Life70 mainframe processing experience a plus
2

Allstate Benefits Resume Examples & Samples

  • Create and maintain accurate volume forecasting models at regular intervals
  • Provide short term and long term strategic planning
  • Communicates call volume fluctuations and staffing models to support the service levels
  • Provides timely and accurate reporting including CSR scorecards and trending as required
  • Provides analysis and thought leadership around call and cost optimization to Operations Manager
  • Represent AB WFM regarding Verint for requests and conference calls
  • Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge and experience
  • Influences others through subject matter expertise and provides performance feedback to Supervising Manager where applicable
  • Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
  • 3+ years Analyst experience in a call center environment
  • 3+ years operation/administrative experience with Avaya CMS, Verint workforce management
  • Must have excellent customer service skills and verbal/written communication skills
  • Must have strong analytical and strong organizational skills
  • Proficiency in all Microsoft products with emphasis in Excel and Power Point
  • Strong computer skills are required
3

Allstate Benefits Resume Examples & Samples

  • BA/BS degree required
  • 5 years + experience in employee benefits, insurance industry or similar industry
  • Ability and experience working in a fast-paced team environment under strict and often conflicting deadlines
  • Proven leadership and project management skills,
  • Highly analytical and technical orientation. Creative problem solving and critical thinking skills – ability to think outside of the box
  • Excellent written and oral communication skills – both in presentation style with large groups and informally with smaller groups
  • Strong skills in data testing, auditing, analysis and reporting
  • Ability to interact with all levels of the organization to influence and drive partner strategies
  • Strong relationship management and conflict management skills
  • Excellent interpersonal and collaboration skills
  • Knowledge of industry or Allstate Benefits’ products and employee enrollment experience for all product lines and enrollment methods
4

Allstate Benefits Resume Examples & Samples

  • This position reports to the Regional Director, Allstate Benefits
  • The principal areas of concentration include: recruiting new producers, training, growth objectives for assigned producers, sales production from Workplace and Individual products, achievement of premium growth objectives, and the servicing and conservation of insurance in force
  • The Regional Sales Manager will make qualified calls on groups with producers and provide enrollment support on a new producer’s first couple of accounts opened. The Regional Sales Manager provides training and on-going development of producers in assigned area in the region. Of equal concern is the on-going support and training of the Allstate agents and their support staff, and the development of the PPGA distribution channel in the assigned area
  • Receives direction from the Regional Director and is responsible for maintaining a positive working relationship with Workplace Sales Support, Underwriting, Policyholder Services, Premium Administration, Compliance, Commission Accounting, Home Office personnel, and Allstate Field Management
  • Stays current on sales and marketing techniques and changes in state and federal law that affect the Company’s sales efforts and impact the insurance industry in general
  • The Regional Sales Manager is judged in the areas of both Allstate and PPGA production, new case count, re-enrollment production, recruiting new producers, electronic enrollments, leadership and administration in their assigned area
  • Meet or exceed assigned production plan
  • Recruit, train, motivate and develop producers throughout assigned area in the region
  • Contribute to effective relationships between the producers and Home Office departments
  • Help analyze AWD markets and formulate recruiting programs, secure producers who will effectively produce quality premiums for AWD in its various markets
  • Work with producers to help bring value to their existing book of business and develop new opportunities
  • Provide feedback on changes in the marketplace
  • Help implement and support the corporate strategy and 8-2-5 Marketing Plan
  • Help control and manage their own expenses to Company standards
  • Recommend termination of non-producers according to Company standards
  • Help implement and monitor procedures to improve persistency of business written in assigned area
  • Meet or exceed electronic enrollment goals
  • Advanced knowledge of individual and group products as well as Payroll Allotment and Section 125
  • Strong sales, communication and relationship building skills
  • At least 3 years of previous experience in the recruitment and management of an insurance sales force
  • College degree
  • Professional designations, such as CLU and ChFC are desired. If not completed, you should actively pursue completion of one of these designations
  • Strong work ethic
5

Allstate Benefits Resume Examples & Samples

  • With minimal direction creates, implements and measures internal/external communication plans
  • Develops key messages to help drive engagement
  • Builds and maintains relationships with key internal and external stakeholders
  • Contribute to strategic decision-making
  • Influence and persuade internal and external clients
  • Initiate ideas and actions on cross-functional teams
  • Present concepts and final work product to leadership
  • Work with high level of independence on new or unfamiliar projects
  • Serves as a liaison, maintaining balance between client interests and company interests
  • May manage or direct staff or lead team projects
  • Intermediate organization and project/program management skills
  • Intermediate negotiation and interpersonal skills
  • Intermediate strategic and analytic skills
  • Intermediate experience using Microsoft suite and SharePoint
  • Intermediate presentation development and delivery skills
  • Intermediate knowledge of Allstate’s organization, policies and procedures
  • Intermediate knowledge and application of the Associated Press Style Guide and Allstate Brand Voice
  • Intermediate experience using Microsoft suite
  • 5-7 years of marketing, communications and/or public relations experience required
  • Bachelor’s degree required; Communications/Public Relations concentration preferred
  • Insurance and/or financial services industry experience a plus
6

Allstate Benefits Resume Examples & Samples

  • Build leadership, diversity and high performing talent to meet current and future business challenges; engaging employees in the corporate vision, inspiring commitment to the organizational strategy and the role each employee has towards the success of Allstate Benefits
  • Responsible for deployment of resources and distribution of business volumes based on case level complexity and competency of staff members
  • Support training and mentoring program for department, peers, team members and cross functional teams
  • Identify and implement process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies
  • Represent functional area on large functional/cross-functional projects which are highly complex to effectively communicate business needs
  • Ensure that all the system development/enhancement work undertaken keeps the customer and business operations in mind
  • Ensure that documentation for the system and/or processes the business area owns/supports is comprehensive and adequately maintained
  • Assess technical/process impact of making complex business changes
  • Direct/Lead the effort to identify and resolve complex problems
  • Establish, document and maintain SSO integrations through Allstate controlled technology
  • Remediate system issues affecting downstream processing
  • Configure EDI parameters for AB production files
  • Collaborate closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues and corporate initiatives
  • Provide technical expertise and guidance to field sales distribution, brokers and technology partners regarding enrollment strategies to support Allstate Benefits products
  • Support enrollment strategy planning initiatives with Field Sales Leaders and participate in finalist presentation meetings
  • Bachelors preferred in the Computer Science, Business related fields or related experience
  • 3+ years of experience in account set up and EDI maintenance in employee benefits, insurance industry or similar industry
  • Ability and experience leading in a fast-paced team environment under strict and often conflicting deadlines
  • Project management skills – 3 to 5 years of experience managing multiple projects
  • Knowledge and understanding of the voluntary benefit enrollment process
  • Advanced knowledge of SQL, J-Script and HTML5
  • Advanced knowledge of MS Office Suite (Excel, Word, Access and Outlook)
  • Advance skills in data testing, auditing, analysis and reporting
  • Advanced knowledge of SLDC development
7

Allstate Benefits Group Volume New Business Senior Associate Resume Examples & Samples

  • Creates and distributes Offer Letters notifying clients of underwriting approval requirements
  • Creates verbiage for non-standard eligibility, benefits, and premiums based on the employer’s request
  • Creates and distributes the Master Policy and any additional amendments necessary for customer signatures using templates created by Legal Compliance
  • Analyzes and reviews new case documentation for accuracy and completion and determine case acceptance based upon participation or approval by Senior Management
  • Evaluates and reviews documentation for New and Existing Group Voluntary Cases to ensure information provided is complete and meet the basic underwriting requirements. Communicates and takes necessary action if documentation is not complete
  • Communicates discrepancies and carefully documents concerns with the Home Office employees, Agents or Employers
  • Communicates final decision to release or deny coverage based on pre-set requirements
  • Releases cases within pre-defined authority amounts as determined by Senior Management
  • Responsible for responding promptly to customer inquiries via telephone, letter, or e-mail
  • Maintains Profitability and Participation Reports for accessing cases
  • High School diploma required, some college preferred
  • 3 years of prior Customer Service experience
  • Experience in life and health insurance industry preferred
  • Ability to establish priorities and multi-task
  • Proficient in Microsoft Office, primarily Excel, Word, and Outlook
8

Allstate Benefits Customer Service Supervisor Resume Examples & Samples

  • 4 + years of call center experience required with at least 1years of supervisory/team leader experience of a staff of at least 5 employees
  • 3+ years experience in the life and health insurance industry, preferred
  • Bachelor’s Degree and or business equivalent experience
  • Extensive working knowledge of and be able to locate information in and/or produce work in multiple computer applications including but not limited to Life 70; Microsoft Office; AWD; CSRT; Genelco/HCMS/ClaimBrain; Metaviewer
  • Serves as a subject matter expert and can consult on complex issues within their discipline(s) from both an internal and external perspective
  • Demonstrate competency in the majority of management functions with minimal guidance or direction
  • Demonstrates the ability to be a strategic thinker, who routinely creates and executes process improvements
  • Ability to lead, coach and develop team members
  • Intermediate to Advanced skills in Microsoft Office, primarily Excel and Word
  • Excellent written, oral, listening and presentation skills
  • Good project management and organizational skills
  • Ability to align team performance for customer focus and success
  • Leveraging Diversity and Conflict Management skills
9

Allstate Benefits Resume Examples & Samples

  • Handle telephone inquiries from NY policyholders, brokers, and employer groups
  • Resolve payment discrepancy reports
  • Ensure deadlines are met
  • Provide training as needed
  • Research and fulfill customer requests related to billing questions
  • Process refund checks and reallocating premium as necessary
  • Process policy transactions for withdrawn or declined policies, cancellations, billing changes
  • Clear premium suspense items
  • Handle policy over loans
  • Assist with operational efficiency projects
  • Assist the Team Leader with special projects
  • Determine appropriate issues to escalate to management
  • Continuously build skills and knowledge by receiving coaching and feedback and participate in ongoing training
  • Experience in a general office environment
  • 3 Years customer service experience
  • Insurance industry background a plus
  • Working knowledge of Microsoft Office, primarily Word and Excel
  • Life70 mainframe processing experience a plus
  • Understanding of Benefit Administration’s business area processes
  • High school diploma
  • Ability to multitask with advanced organizational skills
  • Ability to utilize established practices while making informed independent decisions
  • Excellent interpersonal, written and verbal communication skills
10

Allstate Benefits Senior Associate Resume Examples & Samples

  • Resolving policy discrepancies; preparing and communicating reconciliation reports to employers
  • Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups $100,000 - $250,000
  • Provide support for team members when needed
  • Managing suspense account entries using established standards
  • Provide suggestions for process improvement
  • Continuously build skills and knowledge by receiving coaching and feedback and participating in ongoing training
  • Function effectively and collaboratively in a team environment
11

Allstate Benefits Resume Examples & Samples

  • Coach and develop staff with minimal guidance or direction
  • Articulate departmental goals and the relationship to team and individual goals
  • Regularly publish Team and Department performance results to stated goals
  • Develop a plan to effectively hold Customer Service Specialists accountable to scorecard performance
  • Oversee and address complex customer issues
  • Answer customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner
  • Provide training to team members and guide reps on specific steps of the research process of a particular case or issue
  • Monitor calls and provide coaching sessions
  • Lead new hire training as needed
  • Initiate recommendations for training as well as look for constructive and creative ways to improve team performance
  • Represent the Customer Care Center on projects, initiatives or testing as needed
  • Take calls during high call volume
  • All other duties as assigned
  • 4 + years of call center experience required with at least 2 years of supervisory/team leader experience of a staff of at least 5 employees
  • 3+ years experience in the life and health insurance industry, preferred
  • Bachelor’s Degree and or business equivalent experience
  • Bilingual (Spanish) preferred (but not required)
  • Extensive working knowledge of and be able to locate information in and/or produce work in multiple computer applications including but not limited to Life 70; Microsoft Office; AWD; CSRT; Genelco/HCMS/ClaimBrain; Metaviewer
  • Serves as a subject matter expert and can consult on complex issues within their discipline(s) from both an internal and external perspective
  • Demonstrate competency in the majority of management functions with minimal guidance or direction
  • Demonstrates the ability to be a strategic thinker, who routinely creates and executes process improvements
  • Ability to lead, coach and develop team members
  • Intermediate to Advanced skills in Microsoft Office, primarily Excel and Word
  • Excellent written, oral, listening and presentation skills
  • Good project management and organizational skills
  • Ability to align team performance for customer focus and success
  • Leveraging Diversity and Conflict Management skills
12

Allstate Benefits Claims Senior Associate Resume Examples & Samples

  • A Sr. Associate is responsible for analyzing, processing, researching, adjusting and adjudicating claims which will result in a payment or non payment of a claim with minimal guidance from the medical team or leadership team
  • Sr. Associates review insurance policies, the claim form and supporting documentation to make sure that all of the information is correct. They determine whether the claims are covered under the policies issued to that policyholder
  • Ability to interpret and apply laws, rules and regulations
  • Verbal/written telephone communication skills
  • Basic individual claim authorization
13

Allstate Benefits Resume Examples & Samples

  • Complete basic transactional requests as directed by customer or policy provisions
  • Resolve basic questions or issues related to the disbursement of policy values
  • Demonstrate accuracy in processing financial transactions and/or basic changes to customer policies based on information provided
  • Verify transactions were accurately processed and provide written confirmation to customers
  • Show interest & empathy for customer’s needs and send grammatically & error free customer correspondence
  • Actively listen to customer issues or questions when appropriate
  • Demonstrate accuracy in documenting policy files in AWD and complete research in AWD & CSR in order to handle customer requests or inquiries
  • 1-2 years customer service experience
  • High School Diploma or equivalent
  • Basic knowledge of AB Life & Health products preferred
  • Understanding of basic accounting skills
  • Excellent listening and communications skills (both oral and written)
  • Basic PC aptitude including proficiency in keyboard skills
  • Working knowledge of and be able to locate information in and/or produce work in multiple computer applications but not limited to Life 70; Microsoft Office; AWD. CSRT; EnCorr; Metaviewer
  • Complete duties as required by management
14

Allstate Benefits Resume Examples & Samples

  • This position reports to the Lead Field Sales Coordinator
  • Contact agents about upcoming case anniversaries for re-enrollments
  • Discuss adding additional products, increasing premiums and offering better customer service. Provide feedback on changes in the marketplace
  • Provide assistance to agents with product knowledge, training, competitive info, sales tips, etc. Assist agents with AB Agent Website navigation, as well as assist with electronic illustration and enrollment system navigation. Help region drive electronic sales
  • License and Contract Agents
  • The principal areas of concentration include: assisting in the solicitation of new producers through various methods, preparing proposals and quotes, marketing materials, coordinating agent training process and creating/implementing strategies for achieving regional production goals
  • Supports agents activities including client services and claims
  • Help drive production
  • Assist with agent/broker re-enrollment of payroll groups
  • Above average Microsoft Word, Excel, Power Point skills
  • At least 1+ years of insurance experience; health and workplace insurance experience is strongly preferred
  • Candidates with employee benefit knowledge are a plus
  • Sales, communication and relationship building skills; above average communicator with superior organizational skills
  • Professional designations such as CLU and ChFC are desirable
  • College degree preferred
  • Ability to maintain positive working relationships with key Home Office operating departments
  • Insurance/employee benefits background a plus
15

Allstate Benefits Administration Anlst Resume Examples & Samples

  • Resolving policy discrepancies; preparing and communicating reconciliation reports to employers
  • Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups over $250,000
  • Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
  • Managing suspense account entries using established standards
  • Provide suggestions for innovation and process improvement
  • Manage projects and deliver accurate results
  • Assign discrepancies and outstanding suspense to team members; track progress and report results
  • College degree or equivalent experience in office environment, preferably insurance
  • Advanced level of understanding of Benefit Administration’s business area processes
  • Utilize multiple systems to obtain data for research
  • Demonstrate innovation and process improvement skill set
  • Excellent verbal and written communication skills and organizational skills
16

Allstate Benefits Workforce Management Analyst Resume Examples & Samples

  • Provide staffing recommendations based on consistent and accurate analysis of historical data
  • Effectively allocate resources based on call type and customer specifications
  • Provide staffing models to fully support meeting service level goals
  • Prepare trend analysis to identify and anticipate call volume fluctuations
  • Adjust staffing levels to cover peak volumes
  • Identify and react quickly to immediate representative needs for appropriate skill coverage
  • Identify and implement process improvement opportunities
  • 3 to 5 years operation/administrative experience with Avaya CMS, Verint WFM applications
  • 1-2 years report analysis experience with high proficiency in Microsoft Excel required
  • 2 years of customer service experience, specifically in a call center environment
  • Excellent customer service skills and verbal/written communication skills
  • Strong analytical and organizational skills required
  • Proficient Microsoft knowledge (with emphasis in Excel) and strong computer skills are required
17

Allstate Benefits Resume Examples & Samples

  • A Sr. Associate is responsible for analyzing, processing, researching, adjusting and adjudicating claims which will result in a payment or non-payment of a claim with minimal guidance from the medical team or leadership team
  • Sr. Associates review insurance policies, the claim form and supporting documentation to make sure that all of the information is correct. They determine whether the claims are covered under the policies issued to that policyholder
  • Sr. Associates assist in identifying, investigating and reporting fraudulent claim activity to our internal fraud unit
  • Sr. Associates are required to provide the insured with correspondence that is clear, concise and meets state regulations in relation to the decision they made on the claim processed
  • Ability to work in a fast paced/deadline driven environment
  • Ability to work independently or in a team oriented environment
  • Ability to interpret and apply laws, rules and regulations
  • Basic policy coverage and insurance regulation knowledge
  • Verbal/written telephone communication skills
  • Attend training sessions as a participant
  • Basic individual claim authorization
  • Ability to prioritize and handle multiple tasks
18

Allstate Benefits Administration Senior Associate Resume Examples & Samples

  • Document and execute processes with minimal supervision
  • Advanced level of understanding of Benefit Administration’s business area processes
  • Detailed understanding of multiple systems to access data
19

Allstate Benefits Premium Processing Senior Associate Resume Examples & Samples

  • At least one year experience as an Allstate Benefits Premium Processing Associate III
  • Successful completion of Premium Processing Level 3 certification (EasyBill processing)
  • 3 years Customer Service experience
  • Insurance industry background a plus
  • Working knowledge of Microsoft Office, primarily Word and Excel
  • Ability to multitask with advanced organizational skills
20

Allstate Benefits Resume Examples & Samples

  • Meet or exceed daily production of 30 health and basic life policy changes
  • Performs basic risk assessment
  • Provides customer service, internally and externally, via telephone, e-mail or written communication
  • Provides Life-70 support to internal customers, Premium Administration and Customer Support Services, by manually reinstating via Life-70, policies terminated on the Policy Master Record
  • Must become familiar with all Group and Individual Health and Life policy contracts
  • Must be able to run product Illustrations
  • Reverse and apply premium payments
  • Utilize reports to manage volume by date, prioritize and handle aged work items
  • High School Diploma or Equivalent
  • 2+ years experience in the Insurance Industry
  • Strong Analytical Skills
  • Ability to Problem Solve
  • Must be able to Multi-Task
  • Excellent Written and Verbal Skills
  • Basic Accounting Skills
  • Microsoft Office Skills
21

Allstate Benefits Resume Examples & Samples

  • Meet or exceed daily production of 12 health policy changes and 40 duplicate policies
  • Perform basic underwriting
  • Provide customer service, internally and externally, via telephone, e-mail or written communication
  • Must become familiar with all Group and Individual Health policy contracts
  • Assemble policy print
  • Handle the PCU e-mail address by assessing if changes or other and forwarding to the appropriate area
  • Utilize reports to manage work items and determine accuracy of policy print
  • Some Microsoft Word Office Skills
22

Allstate Benefits Administration Analyst Resume Examples & Samples

  • Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups over $250,000
  • Provide training and support for team members
  • Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
  • Managing suspense account entries using established standards
  • Provide suggestions for innovation and process improvement
  • Document and execute complex processes with minimal supervision
  • Manage projects and deliver accurate results
  • Assign discrepancies and outstanding suspense to team members; track progress and report results
  • Function effectively and collaboratively in a team environment
  • College degree or equivalent experience in office environment, preferably insurance preferred
  • Advanced level of understanding of Benefits Administration’s business area processes
  • Utilize multiple systems to obtain data for research
  • Demonstrate innovation and process improvement skill set
  • Excellent verbal and written communication skills and organizational skills
23

Policy Change Team Lead-allstate Benefits Resume Examples & Samples

  • Oversees and evaluates individual contributors to ensure department goals are met
  • Applies functional knowledge to enhance team standards and business goals
  • Coordinates the workflow and quality processes of the unit
  • Ensures team functions are performing successfully
  • Coach and develop personnel
  • Create, Document, and Perform employee reviews and evaluations
  • Partners with other departments such as National Accounts, Claims, and Billing regarding changes and support
  • Coordinate with IT to identify and resolve processing issues and improve current programs
  • Subject Matter Expert to internal and external customers
  • Maintain positive working relationships with employer groups, brokers and customers
  • Makes recommendations for process improvements and cost saving opportunities
  • 3 years experience in management
  • 3 years of experience in customer service, insurance preferred
  • 2 years Life70 mainframe processing experience or equivalent preferred
  • Demonstrate competency in management functions
  • Strategic thinker, who creates and executes process improvements,
  • Ability to develop team members
  • Proficient in Microsoft Office, primarily Excel and Word
  • Technical professional knowledge and skills