Advocate, Customer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the advocate, customer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

D Heathcote

Deonte

Heathcote

8614 Shawn Inlet

New York

+1 (555) 725 5410

8614 Shawn Inlet

New York

Phone

p +1 (555) 725 5410

Experience Experience

New York, NY

Customer Support Advocate

New York, NY

Fadel LLC

New York, NY

Customer Support Advocate

Drive product change and improvement to make Zendesk the leading support platform
Proactively look for solutions to problems and propose improvements if something could work better
Provides management team with any outstanding issues to ensure customer satisfaction consistently
Provide education and status on customer requests
Ensures database accuracy, i.e. the customer account detail reflects the most current information for the service request, case or order created
Utilization of Customer Relationship Management (CRM) applications
Basic computer knowledge, outstanding typing and 10-key by touch

Detroit, MI

Customer Service Advocate, St Luke s Center

Detroit, MI

Kertzmann, Fritsch and Dicki

Detroit, MI

Customer Service Advocate, St Luke s Center

Performs miscellaneous billing functions as workload allows
Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration
Answers CBO telephone lines in a timely fashion, and provides callers with a pleasant, courteous and professional reception and guidance on billing questions and/or concerns
Performs related business office responsibilities as assigned. Maintains courteous and professional relations with other departments and/or employees
Maintain current knowledge of procedure codes, insurance codes, diagnosis codes and the practice management system
Maintains all documentation and records in accordance with federal and state regulations
Takes active role in facilitation team approach to functions within the department

present

New York, NY

Customer Service Advocate Lead

New York, NY

Schmeler-Jacobson

present

New York, NY

Customer Service Advocate Lead

present

Familiarity with Network Architectures and network routing concepts
Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
Interact with Director/Manager Level stakeholders and Engineers to drive value realization from services
Work closely with vendor teams to help transition the current environment to match the customer road map
Develop and nurture customers to become advocates on behalf of SENS3 and CACI
Deliver technical product presentations either via web or onsite to reinforce the value of SENS3 services
Highly motivated self-starter with competitive personality and strong attention to detail

Education Education

Bachelor’s Degree in Information Technology Management

New York University

Bachelor’s Degree in Information Technology Management

Skills Skills

Basic computer knowledge, outstanding typing and 10-key by touch
Demonstrates ability to manage multiple projects effectively and in a timely manner
Expert knowledge in French language, both written & spoken
Ability to multi-task in a high volume fast paced call center environment
Ability multi-task in a high volume fast paced call center environment
Proficient in Windows Based applications including Microsoft Office (Word, Excel)
Good understanding of social media and social media dashboards
Ability to effectively negotiate and resolve issues and conflicts for internal and external customers
Expert knowledge in Portuguese language, both written & spoken
Proficiency in other European languages will be an advantage

Create a Resume in Minutes

15 Advocate, Customer resume templates

Read our complete resume writing guides

Customer Technical Advocate Resume Examples & Samples

Prepare and participate customer operational review meeting
Closely working and support internal stake holders on maintenance issues
Perform outage management role when needed
Identify improvement opportunity in service delivery
Ensure technical support service readiness for new deployment
Take part in technical discussion during internal review with TAC/TEC
Excellent technical knowledge in IP/MPLS network
Experience in 7750, 7210 and 7705 will be an advantage
Familiar and hands on with router configuration
10 years of experience in telecom and network industry
Excellent customer communication and management skill
Able to handle crisis situation and work efficiently under pressure
Fast learner and deliver result in tight timeline
Ability to work effectively and take lead in matrix organization
Analytical thinking and good in articulating solution and idea
Ability to work effectively with different level of people in an organization

Benefit Advocate Customer Service Representative Resume Examples & Samples

Responsible for servicing existing clients
Receives and responds to customer service inquiries both written and verbal
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures
High school diploma

Life Insurance Customer Care Advocate Resume Examples & Samples

High School Diploma or Equivalent and No prior experience required in the Clerical Support area OR
Zurich approved Apprenticeship program including an Associate Degree and No prior experience required in the Clerical Support area AND
6 months of more of customer service experience
Data entry experience
6 or more months contact center experience
Insurance industry knowledge
Proficiency with windows based software applications
Proven ability to navigate through multiple systems and applications
Proficiency with Microsoft office suite of products including Excel, PowerPoint and Word
Proficiency in keyboarding skills
Strong verbal and written communication skills
Handle inquiries involving group life Insurance including claims, medical underwriting, continuation of coverage and billing
Handle first notices of loss for group life claims via telephone and non-phone channels of work
Interact with internal business partners in a professional, productive, and positive manner
Interact with external business partners, including insured´s and claimants, in a professional, productive, and positive manner
Meet established departmental quality objectives
Meet established departmental service objectives
Meet established departmental phone metric objectives
Meet established departmental productivity objectives
Develop a practical understanding of how processes and systems in own area of work relate to the management of risk and compliance
Prepare documents, communications and other materials to a clear brief, using established formats and standard software
Other duties as assigned by Team Manager or other member of Management team
Business Travel, as required
Mandatory Overtime during Peak Periods/Shift Work/Holiday Work, as required
Regular Predictable Attendance
Resolving standard and complex inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers
Liaise with internal and external customers in order to exchange information, clarify facts, and resolve queries and/or problems efficiently
Provide feedback and recommendations to the team in order to improve the quality of customer care
Follow procedures to ensure adherence to the company´s risk and compliance policies
Demonstrate commitment to corporate and service values
Take accountability for participating in the performance management cycle
Take action to improve performance on the job
Assist co-workers with knowledge and support
Take action to manage own personal development

Finance Customer Service Advocate Resume Examples & Samples

Handles accounting related requests and inquiries from the Agency force to ensure a positive customer experience
Accepts ownership of more difficult inquiries, gathering all necessary information and resolving or forwarding request to appropriate party for completion
Knows and follows product, system and procedures
Keeps up-to-date with changes
Attains service level goals as outlined in performance objectives
Maintains efficiency of calls, schedule adherence, and after call work
Responsible for understanding and being able to assume all high level Accounting Clerk III duties, to help manage the work load and account for dips in the call cycle. In addition, is responsible for calculating and processing evaluations and/or initial settlement of basic Agent contract values
Builds subject matter expertise relating to assigned insurance products and procedures. Coaches Customer Advocates to effectively handle the inquiry where appropriate
Continues to build personal skill set by participating in in- house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge
Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals

Customer Allegiance Advocate Resume Examples & Samples

Responsive complaint handling with focus on thorough investigation and professional communication
Manage the process for handling customer requests
Facilitate quality investigations and root cause analysis
Participate in customer audits
Ensure that customer quality agreements are implemented in internal procedures. The process for customer agreements complies with the Quality Management System and applicable regulatory requirements and international standards
Maintain Post Market Surveillance Required Qualifications
Knowledge of ISO 13485 and regulatory requirements for medical devices (MDD93/42/EEC, FDA CFR 21 part 820)
Experience with structured root cause analysis
Preferable with knowledge of EN ISO 14971:2012 and experience in utilization of Risk Management techniques (health hazard evaluation, fault tree analysis, dFMEA, pFMEA, etc) for medical devices will be preferred
Relevant scientist / engineering background
Excellent leadership and teamwork skills
A strong quality mindset
Team worker and an experienced facilitator
Thrive in a dynamic environment with many simultaneous tasks and changing priorities
Sense of urgency and eager to meet strict deadlines and customer expectations
Analytic, organized with good communication and facilitation skills
Fluent in both written and spoken English and used to communicate in a professional way with customers and stakeholders. Open minded and open for frequently changing challenges

Advocate, Customer Experience Resume Examples & Samples

Records management
Data Management Solutions
Information destruction
Build internal/external relationships through exceptional problem solving skills and consistent follow through
Lead problem resolution within established guidelines by effectively communicating with other departments and the customer
Resell customer on the reasons why they have an established relationship with IRM currently, reinforce the value of IRM service and the impact of leaving IRM on the security and compliance to their Information Management program
Research account status to prepare for contract negotiations. Negotiate contract terms, conditions and pricing based on customer needs
Based on customer needs, modify the service and delivery requirements within the account
Educate customers on all Iron Mountain products and services across all service lines
Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics
Perform proactive calls to accounts to review service performance and to develop and or recommend service resolution plans and potential opportunities
Bachelor’s degree or comparable experience
Strong Customer Service skills and detail-oriented
Computer literacy and ability to use on-line system for input, maintenance and inquiries
Competency in computer software packages
Excellent organization and interpersonal skills
Ability to work the shifts provided based on business needs
At least 5 years Customer Service experience, preferably with record management background
The ideal applicant will have current experience in customer service

Manager, Virtual Customer Success Advocate Resume Examples & Samples

5+ years’ experience with educational technology solutions at a higher education institution or related service provider
Understanding of educational technology challenges / solutions, the common use cases and challenges that customers face with Blackboard technologies, and unique methods to maximize the adoption and satisfaction with Blackboard products
Ability to manage a remote and geographically distributed team
Experience with managing programs and projects that span multiple departments outside of immediate organization
Effective at creating, gathering and analyzing reports and data.Experience with Salesforce, Excel, analytics, and other data reporting tools highly valued
Travel approximately 30-50%

Virtual Customer Success Advocate Resume Examples & Samples

3+ years experience with educational technology solutions at a higher education institution
Understanding of educational technology challenges / solutions. Proficiency with Blackboard Learn preferred
Successful candidates will be self-driven and able to work independently, with little supervision
Travel approximately 10-20%

Advocate, Customer Resume Examples & Samples

Ability to effectively and professionally communicate via phone and email
Review Disclosure package and loan program with the customer. Confirm time and method being used to return documents. (Walk them through disclosures and eSigning process as necessary)
Maintain customer focus at all times by strictly adhering to FMC’s Customer Service Standards, taking ownership of all inquiries and proactively following through to resolution
Proactively providing status to the customer every step of the process
Generating outbound calls when contact is needed throughout the process
Answering/Responding to all inbound customer calls and providing accurate up to date status always reminding the customer of the benefits they are deriving from the transaction while ensuring the loan is closed within the original Rate Expiration date
Conference in various department SME’s as needed to resolve issues and answer questions
Schedule the loan for Doc Signing upon Final approval and follow up confirmation at loan disbursement
High School diploma or equivalent required. College degree preferred
2-5 years of related mortgage processing experience required

Customer Support Advocate English Resume Examples & Samples

Customer Support or Social Media experience, particularly in a fast paced environment important
Proficiency in other European languages will be an advantage
Must be able to take direction
Must be flexible and able to alter habits on short notice
Must be able to laugh and thrive under pressure

Customer Support Advocate Resume Examples & Samples

Handles District customer repair, supply and postage inquires in a professional manner and obtains needed information to efficiently create service ticket or case for resolution
Interaction with internal and external departments to resolve issues accordingly and respond to voicemails, emails or faxes in in a timely manner
Ensures database accuracy, i.e. the customer account detail reflects the most current information for the service request, case or order created
Proactively engages customers to determine if they require supply items for mailing needs
Participates in the resolution of complicated customer concerns, interacting with other teams and departments to facilitate and expedite resolutions of issues
Provides management team with any outstanding issues to ensure customer satisfaction consistently
Research and resolve routine requests and customer concerns
You will be expected to take every opportunity to exceed the expectations of both our internal and external customers
Any other duties that may be assigned
High School Diploma or G.E.D. - Associates Degree and/or continuing education classes preferred
2 years of customer service experience
Must possess strong written (email), verbal (telephone) communication skills
Superior interpersonal skills to communicate with customers and fellow employees
Basic computer knowledge, outstanding typing and 10-key by touch
Commitment to problem solving and resolution
Must work well under pressure
Enjoyment of direct interaction with customers and employees is a must
Ability multi-task in a high volume fast paced call center environment
Proficient in Windows Based applications including Microsoft Office (Word, Excel)
Utilization of Customer Relationship Management (CRM) applications
Ability to effectively negotiate and resolve issues and conflicts for internal and external customers
Demonstrates ability to manage multiple projects effectively and in a timely manner
Accountable
Adaptable
Communicative
Customer Centric
Knowledgeable
Team Oriented

Customer Support Advocate Resume Examples & Samples

Educate and empower our customers to become better Zendesk users
You enjoy a fun and friendly work environment
If you like engaging with your customers and colleagues

Customer Support Advocate, Tier Resume Examples & Samples

Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home
Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
Drive product change and improvement to make Zendesk the leading support platform
Soft Skills

Customer Support Advocate Resume Examples & Samples

Use your medical experience and knowledge to respond to customer inquiries and problems
Research complex issues and questions using multiple databases
Ability to work with internal and external resources to deliver expedited problem resolution
Provide education and status on customer requests
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
Demonstrated ability to listen, collect data, prioritize requests and manage conflict
Follow procedures and departmental processes
Ability to work regularly scheduled shift where lunches and breaks are scheduled

Customer Support Advocate Resume Examples & Samples

Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or the equivalent in a combination of education and work experience
Experience leading and/or supporting small to large-scale system integration projects from design through formal test preferred
Excellent working knowledge or ability to pick up VB.NET, C#, and VB Script
Ideal knowledge of PHP, ASP and ASP.NET
Basic computer and server administration (Linux and Windows)
Database skills; proficient with a variety of RDMS platforms, including MySQL, Oracle, and SQL Server
Experience with data manipulation algorithms
Strong interpersonal and communication skills, conveying a positive, collaborative, and professional image toward peers, management, customers and vendors
Ability to work independently to learn and maintain technical skills as well as part of a team to solve challenging business problems
Sound organizational and time management skills with ability to effectively prioritize multiple tasks and follow-through on all tasks
Detail-oriented and conscientious, demonstrating accountability and ownership for all responsibilities
Experience with shipping, logistics and supply chain concepts
C, including familiarity with low level Win32 API calls
Experience with agile development methodologies
Competency with popular virtualization technologies
Skills creating and consuming web services
Experience with PLCs and/or embedded controllers
Apple/Mac development experience
Java competency
Knowledge of a variety of peripheral devices, including label printers and hand-held scanners

Customer Support Advocate Resume Examples & Samples

Must be organized and able to deal with information coming from different sources at once
Must be a quick learner with an eye for detail
Must be able to work weekends when required

Customer Resolution Retention Advocate Resume Examples & Samples

Handle inbound disconnect/downgrade calls from existing customers
Responsible for skillfully retaining customers through positive customer relationship building
Represent Charter Communications in a positive and professional manner at all times
Diffuse the irate customer situation by utilizing strong listening skills and problem solving techniques
Identify reason(s) for the call and create customized solution to address the issue
Save, sell and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
Adhere to performance/productivity metrics to ensure all calls are handled in a timely and efficient manner
Perform other duties as requested
Articulate
Professional Conduct
Competitive
Adaptability/Flexibility
Career Minded and Results Driven
Holding yourself accountable
Strong PC skills and MS Office skills
Resilience - Proven ability in objection handling techniques and ability to deal with rejection
Active Listening - Effective listening skills and high level of empathy to solve problems
Ability to be an effective communicator
Ability to multi-task in a fast paced environment
Dependable - Come to work on time and prepared for the day; and work with High Integrity
1-2 years of Customer contact experience and/or call center experience in a fast paced environment including but not limited to finance, retail, banking, and the food industry

Customer Service Representative / Advocate Resume Examples & Samples

Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services
Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned
Participate in Altegra Health staff and operational development programs as assigned
Must have a High School diploma or GED and some college coursework. Associates degree preferred with a focus in Health Care Administrative, Business, Finance, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position
Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills)
Professional behavior with courteous, polite and energetic qualities
Able to learn and adapt to changing environments, applications and software

Customer Service Advocate, St Luke s Center Resume Examples & Samples

Answers CBO telephone lines in a timely fashion, and provides callers with a pleasant, courteous and professional reception and guidance on billing questions and/or concerns
Performs research or follow-up to address issues, and if necessary, responds back to the caller at a later time. Research may typically require obtaining information from multiple sources. Situations or problems that cannot be addressed by the Customer Service Representative are referred either to the Customer Service Coordinator or the Accounts Receivable Supervisor
Updates and/or corrects patient information in the practice management system and/or communicates to appropriate staff and departments. Written correspondence or documents process on email or account notes in the practice management system, includes editing for grammar, punctuation and format
Gives extended customer service by coordinating with other departments to resolve issues beyond the scope of the routine questions and/or issues
Performs miscellaneous billing functions as workload allows
Maintain current knowledge of procedure codes, insurance codes, diagnosis codes and the practice management system
Maintains all documentation and records in accordance with federal and state regulations
Takes active role in facilitation team approach to functions within the department
Attends departmental meetings
Actively participates as a team member in resolution of problems as they are identified

Customer Account Advocate Resume Examples & Samples

Accepts, edits and processes orders within established procedures and within specified time frames
Responds to inquiries from internal and external customers, including: order status, shipping, information, delivery problems, late orders, anticipated order problems and product availability
Takes lead in resolving service concerns and provide necessary support when quality concerns arise
Serves as the voice of the Customer to internal departments balancing Customer satisfaction and profitability, promoting positive Customer relations through prompt and efficient service
Exercises judgment and organizational agility to process customer orders, manage customer inventory, and maximize customer satisfaction
Proactive in assisting Manager in process improvement projects
Perform other essential responsibilities as deemed necessary
Three plus (3+) years of experience in a customer service role
Strong computer experience including Microsoft Office applications required, SAP experience preferred
Excellent interpersonal skills and a self-starter mentality who can effectively work in a fast paced environment with a positive attitude
Ability to travel up to 10%, as needed (Domestic)

Mid Market Customer Implementation Advocate Resume Examples & Samples

Onboarding and support of new MidMarket clients
Provide guidance on software optimization to help achieve organizational and functional goals
Problem solve issues reported by clients promptly to provide a positive customer experience
Create search strategies to return relevant content that maps to objectives
Proactively follow up with clients based on support needs raised
Stay current on product best practices, upcoming releases, and other features that could help your customers meet their goals
Bachelor’s degree or higher level qualifications preferred
1+ years of experience in an account management, project management, SAAS service delivery or high customer needs role
Excellent verbal, presentation and written skills
Strong consulting and leadership skills and the ability to come up with ideas on your own using logical reasoning
Ability to change and adapt new technologies quickly
Existing CisionPoint or Cision PR Edition experience a plus
Public Relations experience a strong plus

Customer Support Advocate Resume Examples & Samples

Interaction with internal and external departments to resolve issues accordingly and respond to voicemails, emails or faxes in a timely manner
Research and resolve routine requests and customer concerns. Provides the management team with any outstanding issues to ensure customer satisfaction consistency
High School Diploma or G.E.D. Associates Degree and/or continuing education classes preferred
Enjoyment of direct interaction with customers and employees
Ability to multi-task in a high volume fast paced call center environment

Customer Experience Recovery Advocate Resume Examples & Samples

Gather data points of each step in the rescheduled delivery and/or service appointments. Log each transaction into Elementool and Siebel to record the individual transactions that need to be micromanaged
Create replacement orders in Siebel
Accurately report out on various aspects of reschedules daily and as asked
Communicate issues to cross functional partners efficiently and effectively escalate with partners and leaders to ensure the 2nd attempt will meet customer expectations
Maintain and monitor tickets to ensure customer communication
Partner with internal and external partners to obtain and gather data, verify data, process micro-management to ensure the 2nd attempt will meet customer expectations e.g. UPS, XO, L&P, plants, logistics, Conway
Complete other duties as assigned by leadership
Customer Service Representative experience (equivalent experience may be considered for internal candidates)
Scheduling experience
End to End Supply chain understanding
Attention to detail, accuracy of data entry
Consistent and clear written and verbal communication
Process adherence
Ability to work under pressure, with tight deadlines
Software Experience: Excel, Xora, Siebel, Oracle
Elementool acumen
Ability to sit 8 hours or more per shift and utilize standard office equipment such as a computer, keyboard and phone; tolerate moderate noise level due to surrounding phone conversations
Flexibility with work schedule which will include evenings, weekends and holidays
Regular required overtime commitments and adaptability to sudden schedule changes

Rydesmart Customer Care Advocate Resume Examples & Samples

Account Management (training, presentations, onboarding, metrics, etc.)
Billing/invoicing/warranty
Telematics vendor database and dashboard creation and management
Communications/marketing
Vehicle and pricing exceptions
Account Management

Customer Technical Advocate Resume Examples & Samples

Unix Administration (Solaris/RHEL)
Virtualization (VMWare/KVM/Vbox)
Openstack
Oracle (RDBMS Technologies)
IP networking
Shell Scripting (BASH, Python, C-Shell, etc)
XML scripting
Datacenter
Workstation/Server Hardware (i.e Sun/Oracle/HP)

Customer Experience Advocate Resume Examples & Samples

Starting pay of $10 - $11.50 an hour
Comprehensive medical, dental, and vision plans
10 days PTO and 6 paid holidays per year
401k with company contribution match
Tuition Reimbursement

Customer Service Advocate Health Resume Examples & Samples

Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems
Knowledge of customer service principles and practices
Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
Type 30 wpm
Schedule Flexibility
10-23 months of service experience in a similar role preferred
Some Medical background preferred
Must remain in current role for at least 9 months
Working Knowledge of medical terminology

Customer Success Advocate, Analytics Resume Examples & Samples

Engage with clients throughout the full customer lifecycle starting post-contract and quarterly throughout each subscription period
Advocate on the client’s behalf by building positive relationships and collaborating closely with other TIBCO functional teams, including Professional Services, Technical Support, Product Management, Engineering, Sales, and Renewals to ensure effectively, proactive management of service quality, problem response, and restoration targets
Monitor client interactions with Technical Support
Identify opportunities where Training, Professional Services, or other TIBCO products can be brought to bear to improve the customer's overall TIBCO experience
Work with Product Management and Engineering to identify/track product deficiencies and manage enhancement requests
Deliver periodic reports to management which summarize the overall health of the customer base
Contribute to Customer Success Team strategy and performance while acting as a driving force in creating a world-class Customer Success organization
BS/MS CS, CIS, Business, or equivalent experience
Experience with Business Intelligence technologies and familiarity with software development methodologies a strong plus
Ability to articulate features and benefits of TIBCO products
Strong organizational skills with excellent interpersonal, written, and verbal communication skills required
Ability to effectively resolve conflict and effectively manage competing priorities
Ability to work effectively with people of varied technical and business backgrounds
Ability to work independently in a fast-paced environment
Flexibility to accommodate co-worker, management, and customer requests across multiple time zones
Experience with Salesforce a plus
Project management experience a plus
Fluency in multiple languages (English, plus French, German, and/or Spanish) a plus

Associate Customer Service Advocate Resume Examples & Samples

Resolves customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meets all production, quality, and adherence standards. Attends all required training classes
Maintains accurate records, including timekeeping records
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards

Customer Service Advocate Lead Resume Examples & Samples

Develop and nurture customers to become advocates on behalf of SENS3 and CACI
Interact with Director/Manager Level stakeholders and Engineers to drive value realization from services
Deliver technical product presentations either via web or onsite to reinforce the value of SENS3 services
Demonstrate fundamental understanding of virtual technology and articulate advantages of our solution against competitors
Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
Work closely with vendor teams to help transition the current environment to match the customer road map
Understand DHS customer pain points and help drive escalations by coordinating between Product Management and Support groups.Desired Skills
Good understanding of Enterprise IT infrastructure
Familiarity with Network Architectures and network routing concepts
Highly motivated self-starter with competitive personality and strong attention to detail
Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
Exceptional communication skills, both oral and written, coupled with excellent listening skills
Knowledge of operating systems and applications as they pertain to the SENS3 environment
Ability to provide work leadership to junior personnel and assume supervisory RESPONSIBILITIES, if necessary
Ability to interface with vendors to ensure proper performance of tools and software packages and process Authorized Service Interruptions (ASI's) as directed by Customer
Ability to provide After Action Reports (AARs) for problem management resolution and participate in special projects
Ability to manage and lead in a 24/7 work center required
DHS Experience
ITIL Foundations certification

Customer Service / Privacy Advocate Resume Examples & Samples

Acts as the first resource for customer questions and requests
Has a passion to provide a great customer experience
Eagerly assists clients through identity theft resolution processes
Demonstrates a high degree of empathy, compassion and professionalism
De-escalates difficult client situations
Represents the company in a positive manner
Highly adaptable and focused on self-development
Collaborates with other client service professionals
Utilizes strong written and verbal communication skills
Champions change and innovation
Strong product and industry knowledge
Associate's or Bachelor's degree preferred but not required
2 years or more of Customer Service experience