Customer Advocate Resume Samples

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F Rempel

Faye

Rempel

106 Pagac Glens

Houston

+1 (555) 786 0640

106 Pagac Glens

Houston

Phone

p +1 (555) 786 0640

Experience Experience

Philadelphia, PA

Customer Advocate

Philadelphia, PA

Rodriguez-Parker

Philadelphia, PA

Customer Advocate

Create and improve relevant processes, procedures and product templates
Make outbound calls to new and seasoned leads in our Lead Management system
Innovator with demonstrated success in project management and process improvement
Develops and maintains strategic relationships with Field personnel and Division management teams up to and including the Division Presidents
Works directly with New Home Contact Center Manager and other Contact Center associates, including some shared job duties as part of a team
Collaborate with Social Media Manager in establishing and maintaining a consistent writing style and voice across all communications
Develops strong working relationships with customers and DMEa internal team members

Los Angeles, CA

Customer Advocate Program Customer Product Reference Specialist

Los Angeles, CA

Kihn Group

Los Angeles, CA

Customer Advocate Program Customer Product Reference Specialist

Provide product expertise to help build/develop references and reference content (review content, provide product trainings for content writers or peers)
Lead the development of customer references and day-to-day management of assigned Oracle cloud Applications product reference activities
Provide reporting on outcome of each of the above sales/marketing activities (Reference Usage) for stakeholders and management
Build and maintain relationship with product development, product marketing, PR managers etc
Lead the development of customer references and day-to-day management of assigned Oracle technology product reference activities
Lead the development of customer references and day-to-day management of assigned Oracle Could Services product reference activities
Supervise progress of ongoing requests, and escalate concerns or roadblocks to management early in the process

present

Phoenix, AZ

Senior Customer Advocate

Phoenix, AZ

Crooks-Spinka

present

Phoenix, AZ

Senior Customer Advocate

present

Providing recommendations regarding setting metrics and tracking results
Builds and fosters a broad network across the customer and across EMC
Builds key relationships and effective networks
Assists with and participates in project work
Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance
Leverages big data analysis to provide customer environment insight and uses data to build a compelling account plan and strategy
Proactively communicate positive changes within Windstream, including service model enhancements, new products, network expansions, responses to customer feedback, etc

Education Education

Bachelor’s Degree in Applicable Field

Chapman University

Bachelor’s Degree in Applicable Field

Skills Skills

Demonstrated ability to learn quickly and effectively apply new knowledge and skills
Attention to detail with an ability to multi-task and work in a fast-paced environment
Demonstrated ability to coordinate and collaborate as a team player to build strong relationships, and demonstrate respect for colleagues at all times
Possesses strong product/technology/industry knowledge
Demonstrated ability to quickly assess issues and coordinate effective solutions, despite obstacles
Excellent written communication skills with expert knowledge of Microsoft Word, Excel, and PowerPoint
Excellent organizational skills and attention to detail
Work to develop the capability of the end-users at the Health Ministry, assisting in working knowledge to submit issues in order to reduce and avoid exceptions
Ability to work in non-air conditioned environment, where applicable
Strong customer account management knowledge

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Graduate Digital Online Services Customer Advocate Resume Examples & Samples

Be the liaison between Channel Sales and Sales Enablement to understand and translate sales requirements and needs into features and functionality of future digital platform releases
Ensure a wide adoption and usage of digital platform in the Regions, in particular in EMEA (accountability for adoption)
Monitor usage, gather insight and feed back to “development team”
Assist the "development team" in future releases by being the customer advocate
Help test beta releases of Cirrus and other applications as appropriate

Customer Advocate Resume Examples & Samples

Applies advanced platform and technical expertise using standard operating and diagnostic procedures to resolve standard level issues
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution
Contributes to centralized problem identification and resolution database may provide senior or expert level tasks similar to Engineering for assigned products or skills
Understands and leverages VCE’s technical communication structure. Sphere of influence extends well outside of the department. May be asked to participate in virtual team training and product knowledge sharing meetings
Will participate in the creation and maintenance of eService applications such as Chat, Knowledgebase content, Support forums, etc. Regularly submits content to the knowledge database
Validates technical information and issues early warnings and disseminates information as needed
For this particular role, extensive experience supporting VMWARE Vitualization
Virtualization – VMware vSphere – VCP certified or relevant work experience
Backup and Recovery products – knowledge of Avamar, Data Domain or Vplex would be a distinct advantage
Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
Storage hardware – EMC Storage products, e.g. NAS, VNX or VMAX
Storage software – Powerpath, UIM/P, Solutions Enabler, SMC
SAN – Excellent knowledge of fiber channel switches, CISCO MDS

Technical Customer Advocate Resume Examples & Samples

Adaptability and Growth – Able to receive feedback, apply coaching and key learning to improve job performance
Systems Agility – Proficient in Microsoft Office and Internet Explorer with ability to multi-task
Empowered – Leverages skills and abilities to best support the customer as well as identify opportunities to drive growth and offer proactive solutions
Diversity and Inclusion – Demonstrates personal commitment by adhering to Verizon’s Code of Conduct, guidelines, and participates in an inclusive environment where people can contribute their best
Excellent oral & written communication skills
Ability to be flexible and work well in a dynamic, fast-changing environment
Positive attitude
Passion for assisting others and problem solving

Customer Advocate Resume Examples & Samples

Maintaining of equipment database, processing and updating movements, additions and cancellations
Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system)
Adhering to the procedures in compliance with NCR policies
Reconciliation and Reporting that covers monthly verification of revenue data, providing corrections and clarifications to reported results
BA Degree (preferably in Accounting)
Fluency in English and Russian
Strong problem solving and customer service skills
Ability to communicate well with all involved parties on different levels of the process
Dedication
Strong sense of accountability
High sense of urgency
Must possess a passion for delivering excellent service and problem solving
Outsourced exposure or experience preferred
Global/Multi-Country experience strongly preferred
Analytical skills

Customer Advocate Resume Examples & Samples

University degree or college diploma or additional 4 years work experience in customer service in lieu of post-secondary education
Exceptional written and oral communications skills
Previous experience in face to face customer service
Knowledge of HVAC and BAS an asset
Computer literacy (especially Microsoft Office Suite)
Must be a good listener
Must have excellent customer service skills – people person
Minimal supervision – self starter
SAP knowledge is a plus
Works well in a Team and Individual Environment

Customer Advocate Manager Spanish Speaking Resume Examples & Samples

Lead and motivate a team of ECAs, through recurrent 1:1’s, coaching and individual development plans
Manage team’s performance, driving the metrics and providing clear guidance to the ECAs, in order to meet and exceed the Customer Satisfaction goals, and other quality Key Performance Indicators
Ensure schedule adherence, workflow accuracy and adequate team productivity
Perform administrative duties like time keeping and payroll inputs
Support the recruiting of ECAs, ensuring that Amazon’s high hiring bar is respected
Ensure that all Learning initiatives are completed in a timely manner
When appropriate, manage outliers through relevant performance management policies
Resolve systemic problems and implement actions, define targets and recommend improvements
Drive the community as a whole via the social network, and deal with escalations
Participate in and meet goals of additional ad hoc projects
Interact with stakeholders and collaborate with partners outside of the CAN site
Fluency in Spanish, both written and oral, and fluency in English
Trusted people leader with a successful track record of managing high performing teams
Demonstrated ability to manage, motivate, and influence others
Team player who puts network results and team results above their own return
High customer obsession, both for internal and external customers
Consistently delivers results of the highest quality, paying attention to details
Problem solver with good analytical skills, able to proactively find solutions for operational and people management problems and process flaws, so that things fixed will stay as such
Proven capability of responding readily and flexibly to changes by prioritizing in a complex environment
Flexible to work on weekend and evening shifts
Internet requirements: 5MB download/3MB upload
Fluency in Italian
Project management skills
Advanced computer literacy and proficiency with MS Office tools

Customer Advocate Resume Examples & Samples

Respond to and quickly and efficiently resolve customer (Member) service inquiries
Demonstrated ability to quickly build rapport and respond to Members in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments)
Intervene with other departments and businesses on behalf of our Members
Own problems through to resolution to maintain Member loyalty and ensure they refer our services and brands to friends and family
Keep Members informed through the life cycle of their service experience
Meet performance standards and Member satisfaction goals
Exceptional customer interaction and relationship skills
Ability to thrive in a team environment by possessing and demonstrating strong interpersonal skills

Customer Advocate Resume Examples & Samples

Serves as the District's Single Point of Contact and works to identify issues and reduce the number of times the technicians need to complete a service event by identifying and providing recommendation for correction action on root cause of issue. Leverages Multiple Attempts Reporting tool to improve Service Recovery
Coordinates with the District leadership to identify issues and reduce the number of times needed to reschedule a customer service event; Leverages Reschedule Macro tool to ensure reason code consistency in order to build a database of information that can be mined for root cause identification and resolution
Acts as the single point of contact for customer inquiries and escalations, including Blue Ribbon National Escalations, and ensures timely and successful resolution of all regulatory and escalated customer complaints (i.e. Better Business Bureau, Attorney General, Third Party, CCN, and Retail, etc.),
Coordinates Pro-Advocacy activities, including training, and provides coaching opportunities to the Technical leadership team with the intent to improve the overall Customer experience
Ability to drive legally, responsibly and safely

Customer Advocate Resume Examples & Samples

Excellent written and verbal skills in English
Fast typing capability
Advanced troubleshooting and problem determination skills
Good knowledge of email services including SMTP, POP, IMAP, and MS Exchange
Working familiarity and knowledge on common Internet protocols and technologies such as TCP/IP, DNS, FTP, SSL etc
Positive, customer-focused attitude
Good networking knowledge and a practical understanding of how networks communicate
Help desk experience would be valuable but not essential
Demonstrate knowledge in a wide variety of email-related tools, such as browsers, email clients and operating systems

Customer Advocate Resume Examples & Samples

Attending country or regional customer forums to get VOC for the business
Communicating Customer Satisfaction metrics and feedback to HPS organizations in a particular geography
Monitoring Customer Satisfaction Survey Response Rates and working with the business on promoting to the Customers value of the customer feedback and importance of replying to Customer Satisfaction inquires/surveys
Bachelor’s Degree in either Business or Engineering
Minimum of 3 years of customer advocate experience that includes customer satisfaction surveys, customer score cards, and/or customer satisfaction metrics
Must be fluent in Spanish to support Latin America
Demonstrated interpersonal skills to effectively interact and collaborate with individuals of all disciplines and levels within and across the organization
Strong Integrative Thinker, adept at quickly gaining an understanding of multiple data inputs, intuitively assimilating seemingly disparate information and providing clear decisions/direction
Seasoned quality professional with strong Seasoned Quality professional with strong knowledge of Six Sigma, Quality Assurance standards and practices applicable to the manufacture and distribution of HPS products and industry/customer standards (e.g., ISO9001, ISO 19011, etc)
International travel required

Customer Advocate Representative Resume Examples & Samples

Maintain a territory sales plan to meet or exceed monthly, quarterly and annual quotas
Maintain accurate 90 day forecast/pipeline and up to date account information in Customer Relationship Management system
Keep Sales Manager up to date on status of business through weekly review calls and forecasting reports
Develop a team based strategy and account plan for each existing customer using the Customers 4 Life strategy
Apply the principles of solution selling; discovery, propose and sell appropriate product and service solutions, manage the sales process through to close
Develop and maintain knowledge of Verint’s positioning, products, functionality, ROI, and the general contact center marketplace
Determine appropriate licensing/services options; negotiate pricing, terms and conditions within established guidelines, using management as appropriate
Assist with maintenance renewals

Customer Advocate Manager Resume Examples & Samples

Maintain relationships at service level
Facilitate optimum customer service and communication between teams
On-going active engagement with service teams and local Stewart offices and agents
Point of contact for customer service issues, process changes, quality assurance and conflict resolution. Works with managers and directors to escalate the issues further
May educate and provide training to local office network servicing requirements including turn times, closing instructions and closing metrics
Assist Team Manager with creating customer reports
Assist Team Manager with reviewing and updating conveyance documents
Participate in regularly scheduled conference calls; Assist in RFP processes
Participate in regularly scheduled meetings with Department Director to review progress on achieving agreed upon goals
Miscellaneous duties and projects as assigned
Knowledge of information technologies
Knowledge of title industries
Great interpersonal and customer relations skills
Great organization and written/verbal communications skills
Ability to work under pressure, prioritize and meet deadlines
Proactive, detail oriented with ability to multi-task
Professional appearance and attitude
Self motivated and proactive
Ability to travel 50% - 75%

Head of Human Resources & Customer Advocate Vanuatu Resume Examples & Samples

Proven experience as a Human Resources professional covering all processes
Effective change agent and high business acumen
Solid skill in collaboration and influencing senior management
Excellent communication skills with highly developed problem solving skills

Tech Customer Advocate Resume Examples & Samples

Embrace Change and Innovation – Helps create and accepts change. Conducive towards innovation to create greater value for customers, shareholders and other employees
Commmultitaskth Impact – Communicates clearly and concisely with customers, both internal and external, all while demonstrating the value of Verizon
Strong technical aptitude
Experience working with computers and web based tools

Customer Advocate Resume Examples & Samples

Conducts and leads Customer Care account review meetings. Account reviews will include open caseload trending and measurements of CPSD SLAs. Identifies, facilitates and ensures effective communication of all technical queries and problem resolution from the customer to corporate resources. May also be requested to function as a Project Manager rolling out initiatives to ensure customer expectations are met/exceeded
Documents and manages action items, assigned owners, and timeline of events during a break/fix customer impact event; drives corrective action plan. Participates in Root Cause Analysis including incident and problem management activities
Participates and leads highly technical escalation and management conference calls; assumes leadership role in providing case status updates to CPSD management, account team and director level customers. Able to clearly articulate concerns and issues to the customer. Ensures suitable levels of service personnel and activity during problem resolution at all locations
Compiles and maintains account information; equipment portfolio, configurations, microcode status, installation dates, lease or purchase information, maintenance coverage levels, contracted coverage dates and renewal schedules. Presents all open cases and details regarding upcoming events. Prepares and presents Field Change Order (FCO) and Engineering Change Order (ECO) materials to the account team and customer. Provides consolidated information in the form of reports on all service related account activity
Manages all commercial aspects of the service maintenance contract relationship with the customer. Ensures compliance levels are met in accordance with all maintenance contracted service level agreements. Participates in the planning, approval, and implementation of approved change management requests
Develops a joint Account Management Plan (AMP) and execute against t plan in conjunction with VBlock and/or partner account teams. Maintains high level of awareness of service issues effecting the VBlock environment including proactive problem avoidance behavior and maintenance practices
4-8 years of experience in a similar role
Excellent written and verbal communication
Possess excellent logic and data analysis capabilities
Customer facing experience (focus on customer satisfaction)
Ability to work in a high-pressure environment
Problem solving – Ability to be resourceful and “figure things out”
Self-confidence – Ability to express opinions and influence effectively
Professional demeanor – punctuality, professional attire
Some technical background or knowledge is very beneficial
Flexibility to travel to client sites
Education Required: Bachelors (Tech) or equivalent

Customer Advocate Director Resume Examples & Samples

Objective dispute resolution in a fair, consistent and timely manner for retail and small business clients that choose to escalate complaints to the Customer Advocate
Advising on the integrity of and recommending improvements to our Internal Dispute Resolution process
Participating in determining quality, consistent and timely remediation of customers consistent with applicable regulatory remediation program guidelines
Reviewing and making recommendations to new products and business initiatives, policies, procedures and processes relevant for retail and small business customers
Driving a culture of continuing improvement of the client experience, including through developing and monitoring key performance indicators and data driven metrics
Representing the Customer Advocate office with internal stakeholders, peer financial service firms, external complaint organisations, and industry bodies
A proven history of exercising consistently sound judgment
Demonstrated ability to work independently and to form reasoned conclusions
Strong technical and practical understanding of the retail financial services environment and products offered
Broad experience and understanding of customer groups and issues they face in the financial services sector
Direct experience in internal and external dispute resolution and / or remediation processes
Excellent communication and presentation skills

Customer Advocate Resume Examples & Samples

Easily and proficiently communicate in German
Possess a very good command of English
Have a strong sense of accountability
Have a customer focus and goal orientation
Possess strong analytical skills
Like working in a team
Already gained some professional experience in a multi-country company or outsourcing services
Have basic accounting skills - as an asset

Customer Advocate Team Lead for WE Countries Resume Examples & Samples

Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
Archiving and record retention in accordance with NCR policies and NCR practices
Fluency in German
Very good command of English
Customer focus and goal orientation
Strong analytical skills
Strong accounting skills
Strong problem solving skills
Ability to Work collaboratively with other team members (Business Teams, Service Territory Managers and Customer directly)

Customer Advocate Resume Examples & Samples

Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation
Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue
Strong inter-personal skills
Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English is required for this role

Customer Advocate Program Customer Product Reference Specialist Resume Examples & Samples

Lead the development of customer references and day-to-day management of assigned Oracle technology product reference activities
Streamline communication and visibility into references team results through recurrent, accurate reporting, outreach to product communities, regularly scheduled stakeholder update meetings, and portfolio newsletters
Follow a common strategy and align with corporate technology product priorities; understand the product portfolio area, and customer base
Analyze, track and refresh the lifecycle composition of the customer base and the related references opportunity
Provide product expertise to help build/develop references and reference content (review content, provide product trainings for content writers or peers)
Work with product stakeholders to secure pipeline of reference nominations
Coordinate customers engagement in reference activities
Supervise progress of ongoing requests, and escalate concerns or roadblocks to management early in the process
Follow department processes for ongoing activities
Track and follow up on the Reference collateral (ie. Snapshots, case studies, videos, etc.) development on his/her Reference portfolio
Build and maintain relationship with product development, product marketing, PR managers etc
Provide reporting on outcome of each of the above sales/marketing activities (Reference Usage) for stakeholders and management
Customize content of the reference newsletter to suit portfolio requirements
Maintain a database of accurate information on reference customers

Customer Advocate Resume Examples & Samples

To constantly strive for Client satisfaction, quality and service levels targets
Working with our Corporate and Public Service Client base to resolve all post sales queries
Liaising with other business partners to resolve queries and improve the service to our Clients
Partnering with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue
Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Experience working in a Customer Service or Contact Centre environment
Financial or banking environment experience preferred (not essential)
Experience working on multiple issues across a number of systems

Customer Advocate Resume Examples & Samples

To constantly strive for customer satisfaction, quality targets and service levels
Working with our Corporate and Public Service customer base to resolve all post sales queries
Liaising with other business partners to resolve queries, improve the SLA and service given to these customers
Have involvement in conference calls and some face to face meetings with customers as necessary
Partnering with customer experience owners to identify improvement plans based on analysis of customer feedback from surveys
Improve knowledge of outsourced business partner, to deliver enhanced SLAs

Customer Advocate Resume Examples & Samples

Functions as the single point-of-contact for service activities, educates the customer on DELL EMC service delivery, tools and interfaces
Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance
Collaborates with DELL EMC resources and customer during escalations
Leverages big data analysis to provide customer environment insight
Works with the customer to proactively identify and resolve potential issues to achieve high system availability
Attends customer site frequently (at least two days per week) or as appropriate
Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
Leads preparation for customer quarterly business review
Interacts regularly with the operations team at the customer site
Assists in ensuring accuracy of service maintenance contracts billing
Builds relationships and effective networks
Ability to influence cross functionally and in a matrix environment
Strong communication skills (written, verbal and listening)
Complex problem solving
Collaboration
Possesses operational command of the business
Possesses strong product/technology/industry knowledge
Education & Experience Required
Bachelors (Non – Technical)
EMC Proven Professional Certification (desired)
ITIL Foundation (desired)
5 years relevant experience (customer facing, large accounts, industry related)

Customer Advocate Resume Examples & Samples

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI as associated for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
Solid understanding of customer account management
Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow
High degree of organization and attention to detail
Successful time management and prioritization skills
Positive and progressive order fulfillment experience
General understanding and experience with ERP business applications. A working knowledge of SAP is preferred
Four year degree in applicable field of study or compensatory work experience is required

English & Hungarian Speaking Customer Advocate Representative Resume Examples & Samples

Must have fluency in English and Hungarian (both written and verbal) Other language knowledge is an advantage
A strong team player with the ability to work under pressure and meet strict deadlines
A resilient and creative approach to dealing with difficult customer enquiries and complaints
Knowledge of SAP and CRM systems an advantage
A creative thinker and willing to challenge existing processes and propose solutions
Proficient in Microsoft Office Packages (Word and Excel)

Polish & English Speaking Customer Advocate Representative Resume Examples & Samples

Must have fluency in Polish and English (both written and verbal) Another language knowledge is an advantage
Ability to communicate and negotiate effectively both in writing and verbally at all levels
Passion, energy and positivity
Able to demonstrate a systematic thought processes to managing your own workload
An ability to follow procedures whilst empathizing with customers to resolve cases/issues
Influencing people at all levels across the business to ensure customer satisfaction levels are achieved
Proven ability to multi-task

Associate Customer Advocate Resume Examples & Samples

Responsible for achieving high levels of customer service to Tier I; non-loan servicing, ECSI customers
Must consistently exceed quality standards within the call center
Responsible for continually updating personal knowledge of changes to the company products/services, technology, and call center practices and policies
Participate in training to improve skills, performance levels and overall personal development
Assist other team members to promote center activities and job knowledge. Work as a team member to improve overall performance
Must follow call adherence policy and procedures developed for the call center operation
All other duties assigned
One year of experience in a customer service environment
Demonstrated ability to work in a fast paced environment
Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers. Ability to utilize verbal skills to de-escalate highly dissatisfied customers without supervisor intervention

Seasonal Associate Customer Advocate Resume Examples & Samples

Must be crossed-trained on all Tier I, ECSI products and services and ECSI call center policies and practices
Answer, investigate and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.) Follow-up as required to ensure customer satisfaction
Consistently meet or exceed performance standards for service quality, accuracy and volume. Work with supervisor to set performance goals and agree on performance improvement methods if required
Consistently meet established policies and procedures relating to standards on shift, break, and lunch schedule adherence in order to support the goal of timely customer calls being taken
Must comply with all designated policies and procedures established by the company
Minimum of high school diploma, college degree preferred
Excellent interpersonal and motivational skills
Innovative and self-starter
Ability to work with minimum supervision
Proficient with Microsoft office software and computer technology
Detail and analytical orientation
Problem solving and conflict resolution skills

Expert Customer Advocate Resume Examples & Samples

Fluency in Spanish and English
Good standing in all qualitative and quantitative key performance indicators
Planning and Organizing: evaluates priorities appropriately; resolves conflict and communicates intentions clearly; delivers to time and need
Comfortable communicating to a group as well as one-on-one with an individual
Demonstrated ability to work in a cross-functional environment
Demonstrates effective communication and public speaking skills, composure under pressure and professional attitude
Able to give and receive feedback effectively
Can drive understanding and engagement in the audience
Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets
Creative and detail oriented and highly motivated team player
Schedule flexibility
Dedicated landline phone service: Either standard POTs (Plain old telephone line) or a line provided by your internet provider that terminates in ‘copper.’ Ask your provider to ‘prioritize packets for voice.’ No voicemail, call forwarding, call waiting. VOIP connections are not allowed. Mobile phones can be used only for emergency purposes to contact the Contractor or the IT services provided to the employees
Internet - 5Mbps download speed and 3Mbps upload
Wired Ethernet connection- Computer device located near to the broadband router as wireless connection or network cables over 2m in length are not permitted
12 months of Amazon CS tenure

Technical Customer Advocate Engineer Resume Examples & Samples

Triage, diagnose and potentially escalate customer inquiries during their engineering and operations efforts
Provide technical support via our community, phone and web cases
Investigate product related issues both for individual customers and for common trends that may arise
Be a liaison between our Sr. Level customer operations engineers
Manage the day to day interactions with our customers
Identify requirements for additional focused services engagements
Coordinate enhancement and feature requests with product management and Cloudera engineering
Facilitate upgrades, patches and maintenance to customer systems
Bachelor degree from a four year university. Masters degree is a plus
Excellent communications skills (Written and Verbal)
Strong problem-solving and analytical skills

Customer Advocate / Customer Service Agent Resume Examples & Samples

Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Improve knowledge of outsourced business partner, to deliver enhanced SLA’s
Proven objection handling and decision making skills
Demonstrable investigation, analytical and customer resolution experience

Customer Advocate Team Lead Resume Examples & Samples

3+ years in team leadership and people management roles
Proven experience with inspiring and motivating teams toward achieving individual and company-wide goals
A tendency to operate daily with a sense of urgency, an affinity for problem solving and strong analytical capabilities
Experience managing and driving projects that improve operational efficiency, customer satisfaction and create a proactive customer environment
Ability to assume personal ownership and accountability for results and execution
Ability to learn from mistakes and adapt to future situations
Demonstrated experience in coaching and developing people
Ability and willingness to handle escalations and directly interact with customers over both phone and email
Ability to effectively interact and communicate with various levels of management
Ability to balance multiple projects/initiatives running concurrently, effectively multi-tasking while working with cross-functional teams
3+ years creating and improving processes for operations teams
3+ years experience in customer facing role
Experience developing and scaling customer service teams from the ground up
Experience working across multiple geographic locations on a regular basis with both internal teams as well as cross functional key stakeholders
Experience innovating new frameworks, processes, analysis, and strategies for continual improvement in quality, consistency/precision, accuracy, and efficiencies
The ability to analyze and understand potentially complex data sets, and is able to utilize that understanding to make data driven, fact-based decisions
The ability to demonstrate sound reasoning throughout your career with clarity around why you made specific decisions and choices through your last couple of transitions
The ability to think about the strategic impact decisions may have not just in the short-term, but in the medium and long term as well
Natural thought leadership and ability to think independently and structure your work accordingly
Experience with SQL is a plus

Customer Advocate Resume Examples & Samples

Experience in customer service, email help desk, and phone support
Empathy for the customer experience
Interest in working in a high-volume customer environment
Interest in working collaboratively with a geographically dispersed team

Customer Advocate Resume Examples & Samples

Monitor Social Media regarding Beazer Homes with a focus on homeowners, and immediately respond, acknowledge, and work toward finding resolution while working together with internal partners
Engage customers with online properties including, but not limited to, Facebook, Twitter, Yelp, Google+, Instagram, & others, including online review platforms
Collaborate with Social Media Manager in establishing and maintaining a consistent writing style and voice across all communications
Respond to all incoming homeowner calls/emails in a timely and thorough manner
Work to resolve escalated issues as a liaison between the homeowner and the local division, while cultivating relationships with employees in the field to ensure that escalated issues are resolved in timely and thorough manner
Develops and maintains strategic relationships with Field personnel and Division management teams up to and including the Division Presidents
Works directly with New Home Contact Center Manager and other Contact Center associates, including some shared job duties as part of a team

Customer Advocate Team Lead Resume Examples & Samples

Completes documentation of all transactions performed for member and/or provider Serves as a mentor to Advocate I position
Primary contact for benefits, claims status, simple claim adjustments, and drug inquires for All Product Lines including TPAs and ICSW
Location/Facility – Health Plan, Temple Texas

Customer Advocate Program Customer Product Reference Specialist Resume Examples & Samples

Lead the development of product focused customer references for specific requests, on target, and within an agreed timeframe
Oversee customer references recruitment progress, content development and publishing
Maintain communication and visibility into references team results through recurrent, accurate reporting, regularly scheduled stakeholder update meetings, and portfolio newsletters
Monitor usage of assets created
Understand the product portfolio priorities and messaging

Customer Advocate Resume Examples & Samples

In a call center setting, handle customers with sensitive issues, confidentially, while maintaining the professional Customer Service image of Heartland
Have a basic knowledge of all Heartland supported products including proprietary software products and provide one call resolution to merchant and Relationship Manager (sales team) inquiries
Successfully troubleshoot terminal issues and articulate directions to various audiences; especially in emergency situations
Understand merchant pricing along with ability to adequately explain merchant statement questions
Maintain merchant’s account according to Heartland procedures
Utilize all resources provided by Heartland to resolve inquiries in a timely and accurate manner while portraying a professional, courteous and respectful demeanor
Must be able to assimilate new technology
Must meet or exceed quality, productivity, attendance, educational and punctuality standards
High School Diploma (or equivalent) required, Associates Degree preferred
Previous customer service experience in areas such as: call center, retail, dining and hospitality, or banking
Strong computer skills - including proficiency with Microsoft Outlook, Work, and Excel
Payment processing experience is preferred but not required
Positive professional attitude
Dependability
Desire to contribute to dedicated teamwork
Ability to multi-task and work well under pressure and within constant deadlines
Initiative
Pride and ownership in your work
Analytical and problem solving ability
Ability to prioritize and rearrange priorities as necessary including peak volume and pressure periods
Sense of urgency
Strong verbal, written and interpersonal communication skills

Customer Advocate Resume Examples & Samples

Receive, process, and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates
Provide timely updates on order status, scheduled shipment dates, and other customer related inquiries as required
Support Account Executives to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions
Effectively communicate with internal and external customers
Customer Focus
Communicates Effectively

Customer Advocate Resume Examples & Samples

Demonstrates thorough knowledge of Franchise Dealer Programs, the client-facing Red Rocket Technology Platform (RRTP), integrated systems and tools
Effectively communicates features, value and benefits of DMEautomotive programs, platforms and tools to customers
Demonstrates knowledge of and can effectively guide customers through the Franchise Dealer client-facing platform
Develops and maintains hands-on knowledge of tools, such as On Demand and List Manager and is able to provide step-by-step instructions for their use
Excellent interpersonal and communication skills (verbally and in writing)
Excellent skills in Microsoft Office Software (Word, Excel, Outlook, etc.)
Demonstrated ability to self-manage to meet customer support requirements
Demonstrated ability to work effectively in a fast-paced organization
Demonstrated ability to multi-task, prioritize, coordinate projects, meet simultaneous deadlines and follow through on commitments
Demonstrated ability to coordinate and collaborate as a team player to build strong relationships, and demonstrate respect for colleagues at all times
Demonstrated abilities in critical thinking and problem solving
Demonstrated ability to quickly assess issues and coordinate effective solutions, despite obstacles
Demonstrated ability to work independently with minimal supervision and under deadline pressure
Demonstrated ability to identify and elevate potential issues / problems
Demonstrated ability to learn quickly and effectively apply new knowledge and skills
Demonstrated ability to listen to others and act appropriately on the information provided
Knowledge of Sales processes and techniques
Demonstrated ability to identify, quantify and resolve customer concerns, problems and needs in a diplomatic manner
Degree or equivalent experience: Associate’s Degree in Business with a concentration in Sales and Marketing, or equivalent of two (2) or more years of account management and customer service
Specialized training in

Disability Customer Advocate Resume Examples & Samples

Performs root cause analysis, identifies trends, and proactively works with internal partners to rectify issues identified and enhance overall service satisfaction of customers
Thoroughly investigates and resolves customer concerns while maintaining highest standards of objectivity and integrity
Handles escalations funneled through other areas as well, such as brokers, the account team, and the claims organization
Utilizes available resources to enhance trending analysis (DSA Database, MetLink, Cubes, and the Scorecard)
Makes recommendations about potential service or process improvements based on nature of customer trends being identified
Assists internal partners in development of resolution action plans and monitors progress until full resolution has been achieved
Interacts with all levels of organization, including Legal, Disability Privacy Office, Account teams, Disability Operations, and Disability Consultants to resolve customer escalations
Maintains data integrity of DSA database
Performs other related duties as assigned or required
5+ years of disability claims management experience, including knowledge of other Employee Benefit programs (e.g., Workers Compensation, Life Insurance) and relative Federal and State Laws
Strong knowledge of current process and technology in place to support the existing Disability Customers

Customer Advocate Resume Examples & Samples

Receive, process and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates
Support key account managers to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions
Demonstrated ability to meet aggressive deadlines and work with a minimal amount of supervision
Above average communication skills
Team oriented with the ability to influence others
Strong communication and employee relations skills

Customer Advocate Resume Examples & Samples

Act as the primary contact for Customer Advocates who are situated outside of Hamel for scheduling and operations support
Review the daily open shipments with Newton and Hamel and communicate details to the off-site Customer Advocates
Attend the daily scheduling meeting and be the voice of those customers to insure orders are produced in time to meet commitments (run to have ready is the strategy)
Continual conversation with scheduling in Hamel as well as plant level to insure commitments are made
Manage communications with shipping departments for all questions from Offsite Advocates
Handle all associated Amtech processes where Off-site Advocates cannot complete from their location
General understanding and experience with ERP business applications

Associate Customer Advocate Resume Examples & Samples

Answer all questions related to Zendesk and escalate when necessary
Proactively look for solutions to problems and propose improvements if something could work better
You like celebrating successes and accomplishments

Associate Customer Advocate Resume Examples & Samples

You love talking to people on the phone and building relationships with your customers
You are able to empathize with customers in a genuine way that lets them know you care about their issues
You’re a team player that can follow and lead as situations dictate
You’re able to make decisions and solve problems
You have an ability to explain complex issues in beautifully simple terms
You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions
You’re able to plan, organize, and prioritize work - this role wears many hats!
At least 2 years experience in Customer Service
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
Experience using social media or web-based software, including Twitter, Facebook, Google Apps
Knowledge of common help desk/ticketing solutions
Knowledge of HTML, XML, JavaScript or CSS is a plus

National Customer Advocate Resume Examples & Samples

Serve as the primary contact on day to day account management for national sales customers and prospects
Create executive reviews, customer specific reports and proposals as needed
System administrator for Salesforce.com
Submit contract package(s) to SSC
Responsible for all aspects of defining vehicle specifications, purchasing, pricing and billing for respective customers and prospects
Address customer maintenance, billing and receivable issues
Participate in projects/task forces as assigned by Group Director of National Accounts or VP of National Sales
Possess knowledge of our systems and how they integrate with our business
Responsibilities are allocated as follows: Customer Relations 50%/Administration 40%/Special Projects 10%

Senior Customer Advocate Resume Examples & Samples

Proactively conducts regular relationship building meetings including Sales, Account Reviews, Onboarding, Business Reviews and Service Review meetings
Proactively communicate positive changes within Windstream, including service model enhancements, new products, network expansions, responses to customer feedback, etc
Proactively sets customer expectations throughout the customer lifecycle (onboarding, maintenance, portal, communication, network changes etc.). Ensures Windstream delivers on promises and escalates on customer’s behalf if expectations are not met
Proactively updates and ensures accuracy of customer contact information within the CRM system for all lifecycle touch points
Proactively previews, audits and conducts a First Bill Review with the customer. Reviews and audits customer invoices when there are revenue changing products or services on the account
Proactively audits inventory in WOL upon new installation and if network changes require
Reactively responds to customer requests, inquiries or escalations in a timely manner, leveraging internal resources, processes and escalation protocols
Prepares or obtains and delivers customer requested reports, including inventories, trouble ticket summaries and custom reports
Builds relationships wide and deep within the customer to understand their vision and strategy in addition to day to day operations
Partners with the Account Team (SE, AE/Channel Manager, PM, Care Rep, ERC, Executive Sponsor, etc.) to identify, propose and close upsell opportunities as well as resolving customer issues. Takes proactive steps to improve customer margins
Renews customer contracts within the 12 month expiration window by performing proactive renewal/ retention activities on critical dates
Educates the customer on the value of the Customer Relationship Survey, ensures accurate contact data with Account Team input and encourages customers to respond through various activities
Assesses customer account health, disposition and minimizes churn risk. Engages internal resources to address churn risk and proactively presents save offers. Submits disconnects and accurately identifies reason codes
Minimum of 6-8 years experience in a Customer Relationship Management, Account Management, Sales or Customer Support role or equivalent history of driving customer satisfaction, adoption, and retention
Experience in telecommunications industry and knowledge of voice and data/telecom products required
Excellent verbal, written, presentation and interpersonal skills
Strong organizational skills, attention to detail and time management skills
Strong negotiation and consultative sales skills
Demonstrated ability to collaborate and influence effectively across a distributed organization
A natural sense of urgency and customer orientation

French Customer Advocate Resume Examples & Samples

People who thrive on making the customer, central to everything they do – ensuring a best in class customer service
Excellent communication skills, both written and verbal, and a high level of numeracy
PC literate in Microsoft applications
A genuine customer focus and desire to work with people
Fluency in French is required for this role

Associate Customer Advocate, Chat Resume Examples & Samples

You love helping people – providing awesome customer service excites you and you have a natural desire to learn and teach, sharing your knowledge with those around you
You enjoy solving problems – you have the ability to evaluate, troubleshoot and follow-up on customer enquiries as well as replicate and document your findings
You make personal connections easily – you enjoy building long-term relationships and use your soft skills to engage customers and ask the right questions
You can think on your feet – you have a strong sense of urgency and can deliver well-crafted, engaging and concise responses quickly based on your product knowledge and excellent communication skills
You speak human and geek – you know how to translate technical jargon into meaningful information for your customers
You understand web technologies – you have a working knowledge of HTML, XML, JavaScript and CSS
You have experience – you have a Bachelor’s degree or at least two years of technical support experience which allows you to hit the ground running
You like to have fun – you have an awesome sense of humour and enjoy a good laugh
Working knowledge of RESTful API
Basic knowledge of various mobile platforms; iOS, Android, Windows Phone, Blackberry
Basic understanding of UNIX commands (for search, and other command line features)
Basic understanding of authentication technology (SAML, JWT)
Basic understanding of how SaaS integrations work
Experience troubleshooting in a SaaS environment
The ability to work weekends and/or rotational shifts is preferred

Senior Social Media & Customer Advocate Supervisor Resume Examples & Samples

College Degree preferred with a focus on Communications, Marketing or PR
Prior marketing or PR experience preferred
Social Media savvy – thorough understanding of social media channels and how each platform works (Instagram, Facebook, Twitter)
Extensive customer service and leadership background
Proven success with managing elevated and complex customer inquiries
High degree of problem solving skills, detail oriented
Be in-the-know for advances and changes across all social channels
Positive attitude, embracing of the larger leadership and contact center vision
Change agent – excited for new opportunities and initiatives
Excellent follow-through required
Must be able to effectively communicate both verbally and in written form to all levels of the organization
Ability to multi-task and balance conflicting priorities
Proficient in Excel, Word and Outlook
Proven success with developing people and teams
Able to handle stressful situations daily
Great follow-up, communication and organization
Flexibility with time and schedule

Czech & English Speaking Customer Advocate Representative Resume Examples & Samples

Must have fluency in Czech and English. Hungarian language knowledge is an advantage
Attention to detail with a high degree of accuracy
Strong customer service focus essential with a determination to resolve issues
A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands
Of SFDC and SAP desired
Experience in a Customer Service environment

Senior Customer Advocate Resume Examples & Samples

Primary responsibilities are to renew, retain and grow their assigned customer modules while making it easy for the customer to do business with Windstream
Advocate on behalf of the customer within Windstream, set the appropriate expectations across the customer journey, while also educating customers on how to leverage tools, resources, products and services to run and grow their business
Collaborate all Windstream departments to drive customer loyalty, retention and sales
Conduct regular Customer meetings including Sales, Account Reviews, Onboarding, Business Reviews and Service Review meetings
Communicate positive changes within Windstream, including service model enhancements, new products, network expansions, responses to customer feedback, etc
Perform other Customer Advocate duties as required

Customer Advocate Resume Examples & Samples

Responds to inquiries regarding policy accounting, insurance coverages and policy ratings for all property/casualty and/or life lines of business in all operating states
Investigates Policyholder and Agent inquiries and facilitates the correction of errors on accounts
Makes special billing arrangements
Coordinates the resolution of accounting, underwriting, and policy issues
Follows up with other internal departments as required
Provides service to and functions as a liaison between Policyholders, Agents and ERIE
Attends appropriate informational and training meetings and maintains a current knowledge of company procedures and policies
The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished

Senior Customer Advocate Resume Examples & Samples

You will act as a resource for Customer Advocates and work closely with your Shift Lead and fellow Senior Customer Advocates to address Customer Advocate questions, assist with task delegation and address training needs with the Channel Team
You will handle escalations for your pod and work with members of your team to share knowledge as and when required. In offering an exemplary service to our customers, you will maintain a high customer satisfaction rating, following up on any bad surveys for your team
You’ll combine your personal contributions with efforts to help your pod, and achieve overall pod targets as we provide exemplary service to our customers
You’ll assist your shift lead and manager in establishing quarterly objectives for your pod members as well as assist your pod members in achieving their individual pod-specific objectives
You will celebrate pod member success and identify improvement opportunities via pod-specific mini-meetings and 1:1s
You may be called upon to act as point person during an outage and/or to cover for a Shift Lead in case of their absence
You’ll combine your personal contributions with efforts to help your pod, including assisting your pod to meet or exceed their quarterly objectives
You will celebrate pod member success and identify improvement opportunities via pod-specific mini-meetings and ad hoc 1:1 as necessary. and achieve overall pod targets as we provide exemplary service to our customers

Customer Advocate, Commercial Products Resume Examples & Samples

Attends to/resolves Global Aviation and North America C&I customers’ requests, inquiries and disputes
Answers calls and responds to emails
Documents calls and emails in Salesforce (case management system)
Coordinates with various groups in Commercial Products supporting the Aviation and C&I business in the resolution of cases (ideal number of days to close a case should be between 3-5 working days)
Performs the necessary analysis and research in resolving difficult and critical cases
Bachelor's Degree in any business-related course
Minimum 2 years work experience
Good in oral and written communication
With analytical and problem solving skills
Can multi-task and can work independently
With good attendance record
Open to be assigned to any shift and to work on weekends as needed by the business
Must be a good team player
Knowledgeable in SAP
Experience in phone support function

Customer Advocate Program Manager Resume Examples & Samples

Assess, diagnose, and potentially escalate customer inquiries during their engineering and operations efforts
Act as a liaison between the customer, managers, Support engineers, and other departments to work through escalations
Watch for, report, and investigate product-related issues that may indicate a recurring problem or trend, either within a single account or across customers
Manage day to day interactions with our customers
Manage projects and programs within the Support organization to help drive efficiency and customer success
At least 1-3 years of technical support experience preferred
Worked in an Enterprise Software Company
Bachelor degree from a four year university. Master's degree is a plus
Excellent communications skills (written, verbal and presentations)
Has an attention to detail
Commitment to building strong, positive relationships, internally and with customers
Solid understanding of Escalation Management
Understanding of troubleshooting skills
Strong project management and program management skill set
Understanding of software development concepts

Senior Customer Advocate Resume Examples & Samples

Responsible for relationship building with technology peers for Travelport’ s strategic customers
Follow-up and review of Travelport operational impacts with customers, including producing timely Incident Reports and Root Cause Analysis
Review and communicate all scheduled change activities that may affect assigned customers
Collaborate with customers on strategic issues and coordinate requirements with Travelport’ s Commercial division
Provide senior level project management for Travelport or customer initialed technology requirements, specifically related to the coordination and integration of activities across multiple company and functional lines
Expanded technical knowledge of transaction based systems, supporting open systems and infrastructure
Expanded knowledge of ITIL principles and structure for Incident, Problem and Change Management
Capable of functioning simultaneously in project management, technical consulting and business consulting roles

Customer Advocate Leader Resume Examples & Samples

Owning the CSO process wing to wing for his/her geographical region: from assessment to creation, definition, implementation, monitoring and closure
Driving ownership and the sense of urgency to resolve customer issues throughout various levels of the organization
Managing multiple customer issues at any given time to meet action plan commitments. Communicate with the customer (as needed) and the local team, initiate and facilitate tcons/meetings with cross functional team members to move the CSO toward resolution
Identifying and engaging the appropriate resources with GEHC to resolve customer issues as quickly as possible
Participate in continuous improvement of the process, time to resolve, etc
Coordinate resources upon resolution of the customer issues to identify root cause
Manage hierarchical escalations purposefully
Build and sustain a community with the other CALs, sharing best practices, identifying issues and driving improvements
Facilitate solutions to real time meet the needs of the customer issue escalation
Act as information liaison between Installed base, P&L's, Engineering, Sales/Service regarding customer concerns and feedback
Make follow up calls after closure of CSOs to customers to proactively drive customer satisfaction. (as needed/required
Provide regular visibility on status/ key issues. Lead operating mechanisms to monitor execution/escalate issues
Provide process improvement recommendations to drive speed, metrics within CSO and FMI processes
BA/BS Degree
Excellent communication and problem solving skills. Comfortable collaborating with peers and customers utilizing telephone, email, teleconferencing and on-site visits
Strong influencing skills. Demonstrated leadership skills, Business acumen, Computer PC skills
Multitasking abilities to prioritize and handle critical issues simultaneously. Time & project management skills
Ability to innovate and digitize processes
Basic GEHC business & product knowledge - Technical and clinical
Previous customer facing roles in sales/service/modality
Demonstrated critical thinking skills

Customer Advocate Resume Examples & Samples

Excellent problem-solving skills
Strong customer account management knowledge
Demonstrated ability to manage the impact of order fulfillment on cash flow
Time management and prioritization skills
Outstanding communication skills
Previous order fulfillment experience
Understanding and experience with ERp business applications
SAP experience preferred

Customer Advocate for France Resume Examples & Samples

Order Management that covers order verification for completeness of terms and conditions and compliance with corporate rules and processes
Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
Adherence to corporate procedures and policies
Archiving and record retention in accordance with corporate policies and practices
Providing internal and external audit support as requested
To easily and proficiently communicate in French and to possess a very good command of English,
To have a strong sense of accountability,
To have a customer focus and goal orientation,
To possess strong analytical skills,
To like working in a team,
To already have gained some professional experience in a multi-country company or outsourcing services,
To have basic accounting skills - as an asset

Customer Advocate Resume Examples & Samples

Work directly with customers to advise, facilitate and promote their use of NextAce products
Maintain ownership and accountability for assigned customer accounts, along with action items and completion of assigned projects related to NextAce title automation processes
Coordinate production and delivery for activities such as integration timelines, training sessions, and customer activities as they affect the overall project
Interface with internal and external customers to gather business requirements (discovery) and workflow for system integration
Train, implement, support, and troubleshoot issues with regard to processes and workflow
Involvement with process improvements, reporting, existing product enhancements and creation of new products
Responsible for written and verbal lines of communication with assigned customers and within NextAce team
Ongoing monitoring of account performance
Create and improve relevant processes, procedures and product templates
Ensure overall customer satisfaction
Be proactive at all times with a bias for action
May be required to travel to customer sites as required to effectively support your accounts
Knowledge of title production in SoftPro, Impact, TitleWave, RamQuest, etc
Ability to prioritize and manage several projects simultaneously
Exceptional communication, interpersonal and customer service skills
Strong attention to detail and analytical skills
Highly professional, business savvy and career-oriented
Flexibility to work varied hours that meet the demands of our international partners
Must be able to show proof of eligibility to work in the United States
Please attach resume when applying
5 – 7 years of experience in Title Insurance or related industry is required

Senior Customer Advocate Resume Examples & Samples

Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers
Finding additional business in multiple areas within the existing customer
Identifying essential customer prospects and evaluating their position among competitors
Researching and analyzing sales options
Drives organizational management and effectiveness for customers by planning for evolutionary product development
Communicating with internal resources the project plan; and bridging any gaps within the product delivery process
Manages formal RFP responses by collaborating with internal and external stakeholders
Setting strategic sales objectives unique to the customer; and aligning sales goals and quotas
Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met
Facilitating customer proposals
Providing recommendations regarding setting metrics and tracking results
Manages customer satisfaction and service delivery by anticipating potential service problems
Continuing communication during difficult times; and monitoring satisfaction
Creates business development plans and forecasting by preparing efforts on behalf of the customer
Assessing customer needs on a regular basis
Validating strategic sales model alignment
Maintaining accurate data for all sales activity
Processes product renewals and retention of existing customers by building customer rapport
Conducting specific customer product analysis for expiration
Following customer industry trends for enhancements to existing product platforms

Customer Advocate Resume Examples & Samples

Welcomes in-shop customers
Handles incoming calls, e-mails and faxes from customers regarding service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, same-day reschedules/cancellations
Resolves customer issues (warranties, rescheduling)
Performs customer confirmation calls and buyouts
Ensures accuracy of work orders and processes invoices for work completed using Safelite's software
Processes credit memos and rebills
Reviews orders from the national Contact Center
Handles dealer part orders and special accounts
Makes outbound reactivation contacts
Reviews and completes insurance verification, additional parts and researches any missing information
Researches and sources hard to find parts for work orders

Buyout & Customer Advocate Resume Examples & Samples

Warmly welcomes in-shop customers, while applying a Customer Driven approach when handling incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations
Proactively resolves customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions
Breezes happily through administrative tasks such as handling buyouts, invoices work orders, managing deleted work orders and processing credit memos and rebills
Eagerly reviews orders from the national contact center, and handles dealer part orders and special accounts
Keeps all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information

Customer Advocate Team Lead Swhp Resume Examples & Samples

Acts as subject matter expert (SME) for customer service, claims adjustments, enrollment, TPAs, ICSW and all products
Acts as Trainer and/or backup for trainer, supervisor and/or manager
Assist members with access to the Scott & White Health Plan system on a daily basis, and helps MEMBER choose an appropriate physician, and assist with appointments

Collaboration / Customer Advocate Manager Resume Examples & Samples

Ensure the satisfaction and success of a named list of accounts which will be among Tableau's largest customers
Build relationships within the customers to become a trusted advisor to ensure successful adoption of existing purchases and to identify opportunities to expand the footprint of Tableau within the account
Work collaboratively with all Tableau teams and stakeholders to coordinate the company's efforts to help the customer achieve its goals with Tableau
Communicate and advocate individual customer needs to internal stakeholders to become the voice of your customers within Tableau while being the voice of Tableau within the customer
Based on customer interactions, identify opportunities for Tableau to improve in its ability to service, support, manage and communicate with its customers and communicate those opportunities in an effective and prioritized way
Lead or participate in cross functional teams on process improvement to benefit customers
As required act as an escalation point for customers to ensure effective and rapid communication and resolution of problems
Manage and track customer and transactional information in a CRM system
Provide product demonstrations and general support to prospective customers
Keep abreast of competition, competitive issues and products
Practice effective, excellent communication with management, customers and support staff

Customer Advocate Resume Examples & Samples

Handle escalated calls, resolving more complex customer issues in a one and done manner
Demonstrate outstanding service to identify the source of the issue and work to resolve customer inquiries and issues in a timely and professional manner
Assist customers in navigating websites and encourage and reassure them to become self-sufficient
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Technical Customer Advocate Resume Examples & Samples

Primary (bi-directional) escalation point for operational and technology concerns or questions for assigned customers
Gather and communicate customer requirements to the Technology teams (change, capacity, network, monitoring, and system)
Third level escalation for operational impacts (after Helpdesk and TSD) and Problem Management for customer impacting events
Facilitate Chronic Problem Resolution
Spread awareness of key customer issues to the Travelport organizations
4 yr college degree or equivalent experience
3+ years travel industry technology experience desired
Practical experience supporting customer technology requirements
Operates with little to no supervision. Demonstrates a high level of communication skills, cross functional collaboration, problem solving and conflict resolution
High degree of presentation and communication skills
Ability to lead technical teams in addressing chronic issues affecting customers

Customer Advocate Leader Resume Examples & Samples

Analyzing trends impacting local/geographic customer satisfaction
Monitoring availability/accuracy of Customer Satisfaction contact details and assuring currency of Customer contact information for Customer feedback inquiries
5-7 years of experience working with customers (process automation)
Engineering degree would be an asset
Honeywell Product knowledge would be an asset
Capable of consistently taking a “hands on” approach and initiative to get results and ensure the right sense of urgency is taken to address short and longer term corrective action for escalated Customer issues
Excellent negotiation skills
Fluency of English
Seasoned quality professional with strong Seasoned Quality professional with strong knowledge of 6Sigma, Quality Assurance standards and practices applicable to the manufacture and distribution of HPS products and industry/customer standards (e.g., ISO9001, ISO 19011, etc)
Adept in internal HPS processes and procedures

Associate Customer Advocate Resume Examples & Samples

Technical skills and Experience required
Must be fluent in Spanish (spoken and written)
Experience in Spanish Phone and Email Support is a plus

Customer Advocate Resume Examples & Samples

Successfully manage incoming and outbound calls to and from customers. Determine customers’ needs and respond to those needs by answering questions, researching and resolving complaints, and verifying that the issue has been satisfactorily resolved by thoroughly documenting the account and providing required supporting documentation to the customer
Make outbound calls to new and seasoned leads in our Lead Management system
Conduct “Hello Calls” to newly boarded customers
Maintain contact with clients including providing application details and general information
Overcome customer’s objections or obstacles that may have previously disengaged them from moving forward with the loan process
Attempt to recapture incomplete or withdrawn home loan applications that were previously started by a Sr HLS
Input a complete loan application with customers and explain the loan process to them
Send out the application disclosures and/or explain to the customer how to use E-sign and assist them as they move through that process
Call out on outstanding loan application packages that were submitted by the Home Loan Specialist
Upload and review client documents
Complete and follow up on pre-approvals
Assist customers by answering their questions and addressing any concerns
Participate in all required training programs and licensing courses along with the state licensing requirements
Must maintain all compliance and regulatory standards as outlined in our quality program
Must be able to establish and maintain regular communication with your assigned customers by providing frequent and proactive updates communicating progress and seeking additional information when needed
Any other job responsibilities requested by management
Excellent phone skills
Superb time management skills
Strong sense of urgency and initiative to get things done
Attention to detail, the ability to multitask, and follow up are critical
NMLS SAFE ACT/UST Compliant, licensed preferred but not necessary
Ability to adhere to the department’s schedule and attendance policy
Skills
Strong oral and written communication skills and excellent communication skills. The team member must be able to write a clear, concise and grammatically correct letter
Demonstrate high attention to detail and remain well organized
Ability to meet goals and deadlines in a fast-paced, stressful environment
Ability to build relationships within the department and across the enterprise in order to express the urgency needed to resolve high profile customer issues
Must work mandatory overtime during peak/critical times of the year

Customer Advocate Resume Examples & Samples

Bachelosr degree
Minimum 5 years of experience working in a service, sales, technical or clinical healthcare role and/or leading teams of direct reports
Minimum 3 years of experience working cross functionally leading resolution of urgent customer issues that have been escalated internally
Experience designing and/or redesigning processes related to routing and resolving customer issues
High-energy driver mindset and approach to problem solving, decision making, and completing action items
Excellent verbal communication skills with extensive experience formally presenting to and influencing high level executives in a dynamic manner
Comfortable and tactful in escalating issues internally with demonstrated success working through roadblocks and solving problems of diverse scope utilizing analytical skills
Innovator with demonstrated success in project management and process improvement
Proven ability to develop close working relationships with external customers and diffuse tense situations
Attention to detail with an ability to multi-task and work in a fast-paced environment
Self-motivated and self-directed with a high level of engagement
Demonstrated business acumen to analyze data and drive change
Demonstrated experience leading effective meetings with senior leaders to reach consensus and achieve goals in complex situations
Excellent written communication skills with expert knowledge of Microsoft Word, Excel, and PowerPoint
High level of prior interaction with CRM and ERP platforms
Lean and/or Six Sigma certification preferred
Prefer candidates with knowledge of medical imaging system products

International Customer Advocate Resume Examples & Samples

Answer inbound calls and manage email as well as other electronic communications in a fast-paced call center environment
Effectively communicate with internal and external customers across the globe
Maintain knowledge of business terms and conditions, including INCOTERMS and their proper application in an international transaction
Knowledge of export rules and regulations, free trade agreements, and international banking documents
Understands international shipping and global logistics
Knowledgeable of business in foreign countries
Global Perspective
Situational Adaptability
Resourcefulness
Interpersonal Savvy

Retail Center Customer Advocate Resume Examples & Samples

Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs
Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics
Experience in insurance industry, physician's office, hospital or other position in health care industry
Experience in store/retail management
Experience with financial products or services
Bilingual – Spanish
AA degree or 2 years of college

Customer Advocate Resume Examples & Samples

A strong background in B2B or B2C customer service, including high volume email help desk and phone support
Lots of energy and empathy, along with a positive attitude
The confidence to voice your opinion to make things better and take action
The ability to adjust on the fly as things change
A demonstrated talent at creating change from customer feedback
A proven ability to deliver projects, from concept to execution
Experience using Atlassian products
Previous experience in the tech industry – have you worked at a software company before? Or, are there applications have helped you organize your life outside of work?

Customer Advocate Resume Examples & Samples

Serve as lead for all small projects, process improvement efforts and team member escalations pertaining to workflow inconsistencies
Work independently and communicate to management regarding project status, requirements and recommendations
Manage pipeline and appropriate documentation
Work with Managers and leadership throughout the project lifecycle to ensure business needs are addressed. – On manager description-Analysis is shared with business, throughout the lifecycle
May provide support to other business areas pertaining to complaint, 3rd party, state agency, government regulatory, and business to resolution
Provide support for complex issues or problems; may escalate problems outside of his/her span of expertise to the Business Support Manager
Manage and monitor cases in pipeline for activity and resolution
Research and review loan details and documents pertaining to escalated complaints and litigations
Evaluate cases for resolution front to end with full resolution
Assist with identifying and reporting root cause
Travel 25-50% is needed for events, as applicable
Customer direct contact via phone or face to face
Graduation from a 4-years college or university with major course work in a discipline related to the requirements of the position. Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of the job
Prior experience multi-tasking and detail oriented responsibilities

Customer Advocate Resume Examples & Samples

Answer inbound calls and manage email as well as other electronic communications
Receive and process customer inquiries for quotes, pricing, availability, order status and follow-up, and technical information
Provide full support to Account Executives including notification of customer-related issues based on customer interactions
Proactively communicate key issues with customers
Provide technical support for internal and external customers
Work closely with other functional groups to facilitate customer requests and provide a seamless customer experience
Superior interpersonal skills
Sets high expectations for self and team
Self starter with a “can do” attitude to meet aggressive deadlines
Detail oriented with an ability to perform work at a high level of accuracy

Body Shop Customer Advocate Resume Examples & Samples

Provide highest level of customer support by answering inbound inquiries and placing outbound calls to customers and body shops
Evaluate the needs of customers and work in a creative, pro-active manner to advocate for the customer with the body shops
Build relationships with our network of Body Repair Providers to help navigate the customer experience
Communicate owners concerns with various departments within the service organization
Accurately record issues and data into CRM / Vehicle Support Systems

Customer Advocate Rep Resume Examples & Samples

Answers escalated inbound residential customer calls, emails, instant messages, etc. concerning complex troubleshooting or questions about Cox billing, products and equipment
Requests account information, accesses customer records or other electronic tools and information delivered to the desktop, and authenticates customer by requesting PIN or other identifying information
Asks questions and listens to customers to understand their needs, requests, or problems
Educates customers on complex issues concerning customer owned equipment, use of browser, use of email, changing passwords and other member services features, as well as billing and Cox policies and procedures
Issues credits to customers as needed to compensate for loss of services
Resolves complex service related issues related to Cox products, equipment and billing by directing customers through a series of troubleshooting steps
Assists customers with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps
Accesses a variety of Company databases and gives instructions to customers to gather information necessary to determine the root cause of the problem
Handles issues escalated by colleagues inside and outside of the department
Assists frontline agents with questions related to entering work orders for service and technical completeness
Places and initiates test calls on and off the Cox network
Monitors Network Elements, performs remote diagnostics, and escalates problems as required to quickly resolve customer problems
Engages business partners from Cox and other companies to help complete ports and resolve customer issues
Schedules truck rolls in the system if the problems cannot be resolved over the telephone. Negotiates appointment time with the customer and tells customer if there is a charge for the service call
Handles overflow of calls from Tier 1 Customer Care during high peak hours or other special circumstances
Initiates and documents call details and account information by keying updated information about accounts into the computer system and completing any forms required to request action by other departments or gather additional information. Notes follow-up required on desk calendar or PC. Enters disposition codes to document the nature of each call handled
Tests and supports new products; monitors and conducts other applicable activities related to new product launches
Identifies trouble patterns from ticket volumes and network patterns and coordinates with the SOC for resolution
Identifies sales opportunities through active listening, effective questioning, promoting Cox features and services with an emphasis on value. Present s cross-sell opportunities on all calls where service issues have been resolved, customer is not past due and customer demeanor is open to further discussion
Communicates with internal and external customers to confirm problem resolution and closes out trouble tickets
Provides feedback to boundary partners to provide information about technical solutions how problems have been resolved
Collaborates with a variety of boundary partners to solve complex problems
Participates in team or departmental meetings and individual meetings with Supervisor concerning own job performance
Attends job-related training, refresher training; product, service, and customer experience updates; and cross training
Reads new or updated reference material or announcements pertaining to construction schedules, outages, promotions, programming changes, specials, policies, and other Company business. These may be provided by memo or electronic bulletin board, e.g., e-mail or the Knowledge Center. Adapts customer communication to reflect any changes

Customer Advocate Resume Examples & Samples

Receive, resolve and/or appropriately route inbound client contacts through sound business decision-making
Leverage CRM tools (primarily Service Now, PeopleSoft, Aetna, Kronos, SIR and KMS) to perform front-line customer support functions and resolve the majority of routine and non-routine issues without escalation
Identify, communicate, and monitor trends in complex client care, gaps in client communication, knowledge, and procedures
Receive escalated inquiries from Contact Center Generalists and resolve or evaluate necessity and scope for escalating client complex issues to the appropriate Tier 2 (Transactional) or Tier 3 (External to shared services) resources
Plan and organize work so the Service Level Agreement Objectives are realized
Communicate plan, progress, and issues in a timely manner, and adjust workflow priorities as warranted
Tap existing knowledge, internal training, and system resources to provide best-in-class support for internal and external Ascension Health customers
Maintain clear understanding of and apply general Finance/Supply Chain/HR/LOA related regulatory requirements and updates as well as internal policies, procedures and control standards
Contribute ideas and actions towards continuous improvement initiatives involving Tier 0 through Tier 3 related processes within areas of influence
Work to develop the capability of the end-users at the Health Ministry, assisting in working knowledge to submit issues in order to reduce and avoid exceptions
Complete multiple, simultaneous duties or special projects as assigned and in a timely manner
Performs responsibilities in full compliance with standards, policies, and procedures
Within scope of job, requires critical thinking skills, decisive judgment, strong interpersonal skills, and the ability to work with minimal supervision
Must be able to work in a stressful environment and maintain personal composure when confronted with a difficult situation
Fully demonstrate the personal values of reliability, agility, and flexibility for a client centric environment
Associate degree in business or management related field OR two years related experience preferred
Minimum of one year of related Contact Center or equivalent Customer Service experience required
One year of HR experience is preferred
Must be able to work independently, within a dynamic environment, with minimal supervision
Experience in the healthcare and/or HR Payroll, HR Benefits, Supply Chain, Accounts Payable, and General Accounting preferred
Experience in shared services/internal service delivery role preferred
Experience working with ERP & CRM (PeopleSoft, ServiceNow) preferred
Excellent written and verbal communication skills with a focus on professionally working through difficult customer relations issues
Technological proficiency with a high level of attention to detail
Working knowledge of Microsoft operating systems and applications
Ability to handle multiple tasks and prioritize effectively
Ability to toggle between multiple applications (5 minimum)
Internal candidates must be trained on and able to perform all CC Customer Advocate Level 1-2, interaction types, as well as meeting all performance, behavior and reliability expectations

Customer Advocate Resume Examples & Samples

Receive, resolve and/or appropriately route all inbound inquiries; Escalate inquiries and requests to the appropriate Tier 2 (Transactional) or Tier 3 (External to MSC) resource
Leverage CRM tools to perform front-line customer support functions and resolve the majority of issues without escalation; Tap existing knowledge, internal training, and system resources to provide best-in-class support for internal and external Ascension customers; Understand and apply knowledge of the process to resolve issues in the various functional areas including HR, Supply Chain and Finance; Act as a subject matter expert and peer leader to build skills and support the success of the broader Tier 1 team
Maintain the strictest levels of confidentially and integrity with each interaction; Quickly identify critical situations and take appropriate action; Diffuse difficult situations and quickly change the direction of the call toward a satisfactory resolution
Plan and organize work so the Service Level Agreement Objectives are realized; Contribute ideas and actions towards the continuous improvement of the Contact Center’s processes; Ensures all work is performed in accordance with targets

Client Services IDN Customer Advocate Resume Examples & Samples

5+ years of customer facing experience in a conflict management role
Minimum of 3 years of healthcare industry experience; imaging experience is preferred
Previous SAP experience strongly desired
Very strong collaboration and listening skills
Strong interpersonal skills with ability to interact professionally with customers, Philips management, peers and non-team members
Proven track record in building and maintaining customer relationships
Presentation skills and ability to speak in front of a medium sized audience as well as facilitate a customer meeting
Clear and concise communication skills
Advanced Proficiency in Microsoft office suite including Word, Excel, Outlook and PowerPoint
Up to 50% travel required
Excellent customer service, presentation, influencing, written and verbal communication skills
Proficient computer and Microsoft Office skills
Effective analytical, troubleshooting, problem-solving, critical thinking, organization, project management, and priority setting skills
Proficient conflict management and influencing skills
Experience in Healthcare/Radiology industry a plus
Ability to work cohesively and effectively across teams, departments, and businesses at all levels of an organization
Able to make decisions using sound judgment, operate independently, and take initiative
Ability to establish and maintain relationships with customers. Ability to diffuse tense situations
Experience resolving customer escalations related to technical equipment issues, preferably medical imaging system products
Attention to detail, ability to multi-task and work in a fast-paced environment
Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments. Able to work under deadlines and time constraints
Willing to flex hours depending on the time zones supporting

Customer Advocate Fan Protection Resume Examples & Samples

Utilize internal tools to review and analyze orders and detect fraud on orders
Handles a high volume of customer inquiries in potentially confrontational situations
Make recommendations on modifications to fraud detection strategies on an ongoing basis
Develop, maintain, and disseminate knowledge on current fraud trends and issues
Assume additional responsibilities as requested
Deliver. Say what you will do and then do it. Be the person who gets it done!
HS diploma / equivalent required
1+ years’ experience in a business fraud role or within the banking industry preferred
1+ years’ experience in a customer advocate role focused on providing a quality customer experience; de-escalation and empathy skills preferred
Creative problem solving skills necessary
Effective interpersonal and teamwork skills; able to work well independently and contribute to team goals
Professional written and verbal communication skills for customer interactions
Adapts quickly in a fast paced, complex environment and while quickly learning new concepts and processes
Proficiency in Microsoft systems, including but not limited to Excel and ERP systems

Customer Advocate Senior Resume Examples & Samples

Receive and process customer inquiries including quotes, pricing, availability, status and follow-up timely and efficiently
Build strategic relationships with key account managers through prompt notification of customer-related issues based on customer interactions
Outstanding interpersonal skills
Strong project management skills
Ability to work with a dynamic team in a fast-paced environment
Self-starter with a “can do” attitude to meet aggressive deadlines
Problem solver

Senior Customer Advocate Resume Examples & Samples

Collaborates with EMC resources and customer during escalations
Leverages big data analysis to provide customer environment insight and uses data to build a compelling account plan and strategy
Accountable for Change control management to ensure stability of environments
Assists with and participates in project work

Customer Advocate Team Specialist Resume Examples & Samples

Responsible for all tasks associated with the highest level of complaint handling including receiving, investigating, resolving, replying and reporting
Handle a high volume of live social media, online and survey reviews and verify coverage details in accordance with company T&C's
Work with multiple departments, including the executive staff, and external agencies, contractors and senior leadership throughout the US to gather all pertinent information in order to resolve customer concerns in a timely manner
Stay current on affinity partners product & service options, terms & conditions and system knowledge
Manage customer experience by setting expectations and providing timely updates
Interpreting company policy and using best judgment and rationale to be able to make decisions that affect the customer experience and commit HomeServe resources
Review and process requests for reimbursements & redress in accordance with product terms and conditions
Prepare written responses to customers and external agencies within allotted time frames
Tracking and reporting key metric indicators to all levels of the company
Administrative data entry to include but limited to recording time spent on each task, all general customer interaction and detailed account of all actions taken during throughout the claims process within the appropriate system
Provide detailed, summary reports on ’lessons learnt’ and thematic findings from high profile complaints, in a timely, methodical manner
Use good judgment and guidelines when handling difficult situations, while following outlined procedures ensuring the customer is at the heart of each case handled
High School diploma or equivalent and college degree preferred
Demonstration of the HomeServe People Values (level 4/5)
At least 1 year of experience in customer service and demonstrates an excellent working knowledge of business processes and procedures
3 years’ experience in diffusing and handling difficult situations
Ability to retain detailed information
Must be able to speak clear and concise English
Must be decisive and willing to make bold decisions to do what's right for our customers
Must be able to build and maintain professional relationships during a highly stressful and fast paced environment
Feel comfortable working in an autonomous environment where you are expected to resolve customer’s issues on your own
Proficient with computer applications including Word, Excel, Outlook and PowerPoint
Must be able to work Monday- Friday; shifts vary between the hours of 8:00 AM and 8:00 PM and have the ability to remain flexible
Excellent attendance records
Proven excellent time management, prioritization and communications skills
Must submit examples of written response to customer complaints
Leadership qualities and reporting skills are desirable
Must pass written exam
Knowledge of plumbing/drainage, home improvements or equivalent
Knowledge of Impact, Wennsoft, ServiceBench and Ensura preferred
Good interpersonal, negotiating and time management skills
Licensed insurance agent

Voice of Customer Advocate Lead Resume Examples & Samples

Applies thought leadership and real world experience in order to execute initiatives that change our business
Is insanely curious about the root causes of a less than ideal customer experience
Loves to talk to customers to understand their needs and expectations
Can think strategically but execute tactically
Works collaboratively with specialized departments (statisticians, researchers, project managers, business analysts, marketers, channel experts, operations), but can just as easily roll up your sleeves in these capacities when needed
Easily network across the organization, making connections to gain a broader understanding of how the operations of different departments impact the customer experience
Quickly establishes credibility quickly as someone who truly represents a customer
Has an uncanny ability to sift through the noise and focus on most critical issues
Can juggle a wide variety of activities, from strategic to tactical, from communication to data analysis, and does it with limited oversight while keeping stakeholders informed of progress
Bachelor's degree and four years related work experience or eight years related work experience post high school
1 year of UX, CX or related field
Ability to present complex information in a clear, concise manner
Organizational, task management, and project management skills
Complex problem-solving and analytical skills
Ability to multi-task, prioritize and be detail-oriented
Be a self-directed leader with a passion for customer experience and process improvement
Influence and collaborate with cross channel leadership
Demonstrate a strong global awareness of industry/competitive trends, tools and technology that impact and/or can be leveraged to improve the customer experience

Senior Customer Advocate Resume Examples & Samples

Minimum of 3 years’ experience in client/account services preferred, and project management with a focus on affecting change, increasing value & revenue. Project management experience is preferred
Minimum of 2 years’ proven prior success in using CRM software, preferably Salesforce
Working knowledge of Work Management and Asset Tracking, Customer Information System (CIS), Customer Relationship Management (CRM) technologies. Salesforce, Customer Care and Billing (CC&B), and Maximo preferred
Demonstrated strong analytical skills, with emphasis on data validation & account reconciliation
Skills in complex problem solving, judgment, critical thinking and decision making
Ability to identify and resolve problems
Excellent computer skills; must be proficient in MS Office (Word, Excel, Power Point, Outlook)
Experience in process coordination or workflow management
Proven success in building business relationships
We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
We foster individual talents and abilities while promoting the value of teamwork
Our culture prepares you for a lifetime of learning and professional development

Customer Advocate Resume Examples & Samples

Provides information on sales, plant, and business activity
Attends and participates in new business meetings
Assures customer contracts are followed for pricing and lead times
Responsible for understanding and adhering to all GMP, safety, food safety, SQF, HACCP and food defense procedures (Training will be provided)
A working knowledge of SAP is preferred

Customer Advocate Resume Examples & Samples

Answer inbound calls and manage email as well as other electronic communications in a fast-paced environment
Support the sales and marketing teams to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions
Manages Complexity
Optimizes Work Processes
Collaborates
Organizational Savvy
Excellent communication/interpersonal skills
Ability to work in a highly dynamic team and fast-paced environment
Desire for growth and development in a dynamic organization

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