Advocate Resume Samples

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CC
C Carter
Charlie
Carter
81721 Donnelly Club
San Francisco
CA
+1 (555) 329 5414
81721 Donnelly Club
San Francisco
CA
Phone
p +1 (555) 329 5414
Experience Experience
San Francisco, CA
Client Advocate
San Francisco, CA
Schulist and Sons
San Francisco, CA
Client Advocate
  • Manage policy checking and delivery within mandated time-frame
  • Manage policy checking and delivery within mandated timeframe
  • Provide direction and management to the servicing team
  • Provide direction and management to the Construction servicing team
  • Provide direction and management to the client servicing team
  • Provide direction and management to the Real Estate servicing team
  • The willingness to go outside of their comfort zone, work on projects outside of the job description, and go the extra mile to make customers successful
Boston, MA
Developer Advocate
Boston, MA
Heller-Mertz
Boston, MA
Developer Advocate
  • Reviewing and maintaining technical documentation, plus creating other support materials for developers
  • Acting as an advocate for our developers, reporting and acting on observed areas for improvement in our support efforts
  • Conducting deep dive analysis of and provide routine reporting on inbound contact activity across developers, identifying patterns and trends
  • Promote Agile Software Development practices including SCRUM, Extreme Programming (XP), Paired Programming or Test Driven Development (TDD)
  • Conducting deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
  • Conduct deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
  • Actively participating in open source projects and being a member of the open source community
present
New York, NY
Customer Service Advocate
New York, NY
Hodkiewicz, Johns and Ankunding
present
New York, NY
Customer Service Advocate
present
  • Assist our global, outsourced Customer Service team in resolving customer’s claims/inquiries, providing clear instructions to them when necessary
  • Coordinates work activities with supervisors, managers, departments, etc
  • Provides expertise and customer service support to members, customers, and/or providers
  • Follow the “Golden Rules” of Call Queue Management, Quality Call Management and Quality Email Communication
  • Education on disease management programs and healthy living programs personalized to the customer’s medical condition or health improvement goals
  • Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
  • Works to research and resolve problems in a timely manner while maintaining productivity standards and performance
Education Education
Bachelor’s Degree in Psychology
Bachelor’s Degree in Psychology
Columbia University
Bachelor’s Degree in Psychology
Skills Skills
  • Detailed knowledge of, and experience in, health plan claim processing and customer service functions or extensive medical insurance billing and follow up
  • Strong organizational and ability to prioritize tasks and meet deadlines
  • Valid certificate of good conduct
  • Familiar with various types of medical plans and knowledge of client plan provisions
  • Acts as a knowledge resource for all items related to participant claims and/or access-to-care issues
  • Strong writing and verbal skills
  • Computer literate with proficiency in MS Word, Outlook and Excel
  • Identifies trends and is able to provide client-ready trend analysis
  • Phone and professional interaction skills
  • Microsoft Office, Outlook, Windows, Powerpoint, Excel, Word, etc
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15 Advocate resume templates

1

Brand Advocate Resume Examples & Samples

  • Generate on-air, online and on-site promotional ideas that market the station and grow ratings and revenue
  • Provide Promotion Manager with all information for on-air, online and on-site promotion paperwork and CBS legal approval, inclusive of adequate contest rules, contractual agreements and sponsorship agreements
  • Coordinate with Promotions Manager regarding on-air, online and on-site contests, prizes and giveaways
  • Schedule all talent appearances, Part Time promotion staff and live remotes with Event Operations Manager
  • Coordinate sales and station promotional activity outside the station, with Event Operations Manager
  • Coordinate with Event Operations Manager on special projects, event website development and marketing
  • Develop sales promotion ideas and plans for Sales Department. Includes sales call participation
  • Prepare recaps of all events including timeline, promos, on-air activity, communication to staff and listeners, event specifics, location, logistics, results and station ‘credit’ from listeners and advertisers
  • Responsible for all copy and traffic/production orders for station promotional inventory
  • Coordinates with station Digital Content Developer on station events, contests and content
  • Responsible for Social Media updates of events, contests and content
  • Work with the Program Director in managing marketing and promotion expense budgets
  • Maintains the station event and promotion calendar
  • Look for additional opportunities where station(s) may grow in the area of visibility, revenue and community service
  • Other marketing & promotions duties as assigned by Station Program Director
2

Customer Service Advocate Resume Examples & Samples

  • Ability to rapidly and accurately type while inputting customer orders and responding to customer inquiries
  • Willingness and desire to interact with and learn new technology
  • Communicate with outstanding verbal and written skills
  • Demonstrated strong prioritization, organization and initiative taking skills
  • Ability to work productively and flexibly in a fast-changing, demanding environment
  • Familiarity with ecommerce and online shopping in general
  • Solid experience with either Windows XP, Microsoft Office, Excel and Word or Google Apps (Gmail) or similar business applications
  • Demonstrated knowledge of retail services and product categories sold at Eastern Mountain Sports and Bob's Stores: hiking, camping, running, water sports, snow sports, sportswear, fashion apparel, workwear
3

Developer Advocate Evangelist Resume Examples & Samples

  • The Advocate will be able to represent the HMH Labs team publicly, speaking at conferences, on panel sessions and at developer user groups
  • At times the Advocate may be called upon to engage with press and bloggers with a mission of promoting the HMH developer resources
  • The Advocate will be knowledgeable about trends in education technology and the challenges that educators and learners face in today's technical transformation in education
  • The Advocate will also be able to write technical documentation for a developer audience and will have the opportunity to inspire the developer community with the creation of simple code samples to supplement core documentation
  • The successful Advocate will bring their passion and energy for new technology and a desire to connect others to HMH
  • Bachelor's Degree in Computer Science or Engineering or equivalent experience
  • Masters Degree a plus
  • Previous jobs might include: developer advocate/evangelist, developer (mobile/web/other), product manager with a developer background, sales engineer, technical writer
  • Familiarity with up-to-date technologies
  • Minimum of 10 years of experience
4

Consumer Advocate & Project Watchdog Reporter Resume Examples & Samples

  • Ability to produce top-notch watchdog journalism
  • Exceptional cross-platform storytelling skills
  • Exceptional core journalism skills (reporting, producing, editing)
  • Deep understanding of and curiosity about competition for our customers' time and money
  • Self-motivation and self-direction
  • Advanced knowledge of social media and how to engage fan base on digital platforms in the public space
  • Photo and video skills
  • Effective communicator; able to get along with diverse personalities
  • Able to multi-task and excel under intense deadline pressure in a rapidly changing environment
  • Knows how to use time effectively in an always-on workday
  • Works collaboratively within a cross-functional environment
  • Must embrace peer-to-peer feedback and training
  • Applies innovative, creative thinking to support the company's goals
  • Writing, spelling, grammar, AP and local style
  • Industry knowledge
  • Command of media law and Principles of Ethical Conduct
  • Bachelor's in Communications, Journalism or equivalent in experience and education
  • Five years of experience developing a personal brand and fan base
  • Experience with advanced storytelling techniques on multiple platforms
5

Claims Advocate Chicago Resume Examples & Samples

  • Directly handles clients as primary consultant including complex consulting and strategy
  • Supports new business with sales presentations and RFP
  • Responsible for input on development and execution of the strategies of the practice
  • Manages the appropriate level of resources for your clients
  • Displays a visible sign of professionalism and direction for the practice
  • Maintains local relationships with all major trading partners
  • Participates in meetings and provides ideas and strategies that strengthen the practice
  • Ensures quality and consistency in executing best practices
  • Partners with others as necessary to continually improve quality and innovation of group
  • Monitors and improves the performance of trading partner’s services for your clients
  • Participates in strategic large client meetings as required
  • Manages the quality and appropriateness of client service agreements
  • Ensures practice strategy alignment with Willis business plans
  • Maintains direct relationships with key clients
  • Ensures appropriate program design and documentation - service scope aligns
6

Client Services Advocate Seattle Resume Examples & Samples

  • Keeps clients in compliance with contractual reporting and payment terms
  • Coordinates and attends technical and claim audits when necessary
  • Vigilantly monitors contracts or programs for assigned clients and identifies any anomalies
  • Ensures problem collections are escalated to management’s attention and client expectations are properly managed
  • Ensures client’s year end collateral funding requirements are fully met
7

Client Services Advocate Philadelphia Resume Examples & Samples

  • Provides historical perspective on renewing programs and in-depth analysis of reinsurer performance
  • Ultimately responsible for coordinating query resolution with the clients to effectively manage queries per client instructions
  • Responsible for creating and providing MI reports and/or spreadsheet analysis, as required by the client and broker
8

Client Services Advocate Minneapolis Resume Examples & Samples

  • Leads coordination with brokers on marketing and placement strategy for new and renewal business
  • Maintains company record management and ensures critical company updates are recorded
  • Coordinates and attends regular client visits/meetings to ensure client satisfaction and to gain an understanding of clients business and operating environment
  • Coordinates with Account Controllers to assist with any cash issues that may arise
  • Provides support in collection efforts, if required, by coordinating with Account Controllers
9

Bank Client Advocate Resume Examples & Samples

  • Engaging in new hire training classes as a SME
  • Delivering coaching sessions with assigned CEAs (Client Experience Agents)
  • Working with WFM to exceed all service productivity goals (service level, agent availability, occupancy, etc.)
  • Making sure we exceed all client experience goals (measured through external surveys)
  • Training agents on new service and sales campaigns and initiatives; helping ensure we exceed all relationship deepening and sales goals
  • Delivering daily huddles to update CEAs on daily performance items, provide recognition and updates on execution delivery
  • Making sure we exceed all compliance and regulatory requirements
  • At times, this individual will also help support certain interview activity for our CEAs but will not be responsible for final hiring decision
  • 30% of their time will be spent handling escalated client service issues
  • Serving as single point of contact, the CA will partner with internal team members to efficiently and thoroughly resolve certain escalated client service issues
  • Following up with appropriate internal team members as needed to update service delivery model to minimize client effort and enhance overall client experience (identify additional agent training, agent entitlements and process / work flow improvements aligned with improving client experience)
  • Working with our Experience Coach and product / marketing teams to implement successful sales acquisition and relationship deepening efforts (including cross selling, up selling and inbound/outbound referral campaigns)
  • Working with Sales Support Manager and Experience Coach to insure proper execution of our sales campaigns. Including sales contests, incentive plans and exceeding established sales governance goals
  • 20% of their time will be spent supporting front line inbound / outbound service and sales calls as needed
  • High school diploma required
  • 3+ years of customer service experience
  • Bachelor’s degree strongly desired or the equivalent combination of education and experience
  • 5+ years of management experience in a call center environment
  • Customer Service: Must be service driven with an ability to dissect complex problems and create solutions that put the customer first. Must be passionate about empowering others and going the extra mile for both the internal team and our customers. Able to understand the needs of others
  • Sales/Relationship Deepening: Must be able to develop and coach agents to be industry leaders in providing product and service solutions in a consultative manner
  • Communication: Exceptional listening skills, strong verbal and written/documentation skills, and the proven ability to communicate with and adapt to diverse individuals (internal and external to the company). Strong presentation, facilitation, and interpersonal skills. Creates a positive environment by fostering open and honest communication
  • Leadership: Leads by example by upholding TIAA Direct core values of client commitment, excellence, integrity and respect. Strategic thinker, with the ability to embrace and lead change. Ability to influence and empower others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership. Eager to teach and develop others. Ability to recognize talents and or developmental needs. Conceives, proposes and implements initiatives designed enhance customer and employee experience
  • Technology: Able to proficiently utilize all applications, systems, and financial planning tools including Microsoft Office, Seibel, and other customer relationship management tools. Experience with metrics and reporting findings to management
  • Teamwork: Ability to closely partner with internal business partners and other key members of the organization. Strong negotiation skills with sound judgment and decision-making. Ability to influence others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership. Values diverse and differing opinions. Ability to work independently when appropriate
  • Driven: Ability to identify opportunities for personal and professional growth for self and team. Encourages continuous learning. Takes ownership and responsibility for work
10

Client Advocate Real Estate & Hospitality Practice Resume Examples & Samples

  • Demonstrable & current in-depth knowledge & understanding of the real estate and hotel industries and sectors, including the main products & services produced and processes used
  • The candidate must have a proficient working knowledge of Microsoft Office systems, particularly Excel
  • An extensive and current network of contacts within the Willis organization would be highly advantageous additionally
11

Developer Advocate Resume Examples & Samples

  • Work closely with engineers, product managers, marketers, and partnerships to improve the Parse developer experience
  • Provide technical guidance to key Parse partners
  • Deeply understand Parse technologies
  • Participate in developer events, webcasts, and other outreach programs
  • Build online and offline communities
  • Write and maintain sample applications, documentation, blog posts, and other developer facing content
12

Advocate Work Schedule Resume Examples & Samples

  • Partners with Advocacy Triage team to ensure timely response to critical and non-critical Advocacy cases
  • Acts as a knowledge resource for all items related to participant claims and/or access-to-care issues
  • Collects pertinent information from participants, documents the information concisely, conducts thorough research and follows up with participants within the appropriate timeframe
  • High School diploma or G.E.D. required
  • 2 plus years of detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing required
  • Ability to understand / interpret client plan provisions
  • Accurate and consistent research and follow up skills
  • Well-developed problem-solving skills
  • Retiree Health Exchange knowledge a plus
  • Work Schedule, Monday - Friday 9:30AM - 6:00PM
13

Customer Success Advocate Resume Examples & Samples

  • Bachelor’s degree, advanced degree preferred in information technology management, instructional technology or other education-related field
  • 3+ years experience, preferably in a technology focused position within a higher education institution
  • Experience working in a higher education sector, preferably in e-learning, instructional design or instructional technology management, institutional research, or media services
  • Understanding of the application of instructional and administrative technologies to varied teaching and learning environments, especially for institutional assessment or continuous improvement
  • Strong oral and written communication skills
  • Proven track record of successfully managing large/high value accounts and developing strong client relationships with the all levels of an organization
  • Problem solving and critical thinking skills a must
  • Effective at creating, gathering and analyzing reports and data
  • Able to multitask and to consistently perform under the pressure of deadlines and other demands
  • Highly organized, task oriented individual who is a proactive and impactful communicator
  • Effective at gathering and compiling reports
  • The successful candidate must be very self-driven and able to work independently and with little supervision
  • Travel approximately 30% - 40% of time
  • Li-CG1
14

Customer Success Advocate Resume Examples & Samples

  • Mentor other team members in area of expertise, including assessment, change management and/or enterprise architecture
  • Manage strategic & operational projects as assigned and related to areas of expertise
  • Act as thought leader in key organizational relations and/or partnerships as they relate to areas of expertise
  • Develop artifacts that act as ‘best practices’ for the team to utilize
  • 5+ years experience, preferably in a technology focused position within a higher education institution
  • LI-CG1
15

Advocate Escalations Resume Examples & Samples

  • Technical skills required to meet Proficient level in the Escalation Advocate role
  • Detailed knowledge of client’s plan provisions/requirements and customer service functions
  • Reliable, consistent research and follow up skills
  • Superior written and verbal skills and effective use of advanced customer service principles
  • Effective use of workstation functionality (e.g., TBA system, Plan Reference, Windows Applications)
  • Well developed problem solving skills
16

Client Advocate Senior Analyst Resume Examples & Samples

  • Identify, manage and report issues and escalations on behalf of principal offices
  • Gather requirements, collaborate with teams and analyze information to further organizational goals
  • Coordinate, facilitate and attend meetings with project teams, OCIO staff or Department principal offices for project and/or operational purposes
  • Establish/maintain and strengthen relationships with customers to ensure services are meeting customers’ needs in accordance with the contract
  • Assist the team in defining appropriate client technical solutions
  • Serve as the front line for customer support and service needs
  • Report trends and issues to management, cross functional teams and clients
  • Work closely with PMO office and technical staff toward short-mid-long term technical system planning when appropriate"djam”"LIDSFG"
  • Proven business analysis skills, including requirements management and trend analysis
  • Interpreting and presenting technical requirements to internal and external customers
  • Information technology experience preferably in a data center or help desk environment
  • Experience in business process definition and improvement
  • Networking and team building skills
  • Strong communication skills and proactive demeanor
  • PMP Certification is a plus
  • ITIL Foundation Certification is a plus
17

Customer Care Advocate Resume Examples & Samples

  • Provides quality customer service by phone or by correspondence with customers, Provides a wide variety of information to customers, i.e., programming, rates, billing, technical assistance and order scheduling, Resolves problems by using available information and good judgment and decision making skills with the ultimate goal being customer satisfaction with one call resolution. Provides high level technical support for customers on TWC equipment set up, VCR hook-ups, DVRs, and HD issues, trouble shoot reception problems over phone prior to issuing a repair call
  • Monitor Director Screen for productivity and schedule compliance, Assist supervisors with day to day activity. (Floor Support, customer call-backs, working daily productivity reports).Job Requirements
  • Education & Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to write speeches and articles for publication that conform to prescribed style and format
  • Ability to effectively present information to top management, public groups, and/or boards of directors
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Technical aptitude along with concise trouble shooting skills with the following programs; Remedy, Uptime and I-Glass
  • Expert with Internet Protocol, modems and Microsoft Windows,XP, NT, 2000, ME and 98
  • Expert in Outlook and Outlook Express.Preferred Qualifications
  • Knowledge of MacIntosh operating systems
  • Experience with DOCSIS, and Primal
  • Familiar with field and PAC operations
  • Other skills and abilities including those specific to locale
  • Complete all the requirements of an Advanced Customer Care Specialist for a minimum of six months
  • Ability to provide high level of technical support to Road Runner customers
  • Monitor the Director's screen for productivity and schedule compliance
  • Assist Supervisors with day to day activities (Floor support, customer call-backs, and working daily productivity reports.)
  • Individual must be accurate, efficient and complete tasks with minimal errors, discrepancies on installs and service call orders.Supervisory / Managerial Responsibilities
  • Leads, assigns, trains, schedules or oversees work of others
18

Client Success Advocate Resume Examples & Samples

  • Support clients with their projects to drive adoption of Blackboard technology
  • Aid clients in the development of institutional policies that promote effective use of technology
  • Conducts recurring account status calls to asses client satisfaction, address client requests, progress new initiatives and remediate issues. Creates and maintains action and communication plans that track these client interactions
  • Level of travel: 50-80%
  • 2 - 4 years of technology implementation support experience, or 2 – 4 years experience in University teaching and learning support
  • Written and spoken fluency: English and Arabic
  • Language skills in addition to English and Arabic would be an advantage
19

Customer Service Advocate Resume Examples & Samples

  • HS Diploma
  • 1-3 years of previous experience as a Customer Service Representative in managed care/health care
  • Knowledge of benefit plan design $
20

Advocate Work Schedule Resume Examples & Samples

  • Consistent research and follow up skills; collects pertinent information from participants, documents the information concisely, conducts thorough research and follows up with participants within the appropriate timeframe
  • Partners with Advocacy Triage team to ensure timely response to critical and non-critical Advocacy case
  • A knowledge resource for all items related to participant claims and/or access-to-care issues
  • 2 plus years of detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing & research required
21

Client Advocate Human Capital Practice Resume Examples & Samples

  • Bachelor’s degree or higher
  • At least 7+ years employee benefits account management experience, preferably from an employee benefits consulting firm, brokerage, third part administrator or insurer
  • Holds, or is working towards, an appropriate professional designation (e.g. ISCEBS, PHR, SPHR); valid insurance license essential
22

Cloud Data Services Developer Advocate Resume Examples & Samples

  • Produce and maintain apps that showcase Cloudant’s features
  • Synthesize feedback from the community, our sales engineers, and customer support to deliver better developer resources
  • Evangelize Cloudant at events, such as meetups and conferences
  • Compose blog posts, videos, or talks to promote what’s possible with Cloud Data Services (CDS)
  • Compose and maintain product and feature documentation
  • At least 1 year experience in programming of JavaScript, Python, Ruby or any other modern programming language
  • At least 2 years experience in demonstrated writing skills
  • Readiness to travel 25% travel annually
  • English: Fluent
23

Account Advocate Resume Examples & Samples

  • Work as part of a team on the implementation of client sponsored energy efficiency programs
  • Provide technical assistance and guidance on energy efficient technologies, applications and practices to building owners/operators, contractors and other stakeholders participating in utility sponsored energy programs. Must be able to effectively communicate to both technical and non-technical audiences
  • Maintain ongoing communications with participating contractors and consultants
  • Provide general support to field based staff
  • Coordinate and follow up on program Quality Assurance activities as appropriate
  • Act as liaison between program participants and customer service/processing team
  • Field phone calls and inquiries as required
  • Responds to trade allies and customers inquiries and answers product and service questions
  • Resolves and clarifies customer and energy efficiency program complaints
  • Provides IT support and training to energy efficiency program participants
  • Tracks areas for process improvements
  • Bachelor’s degree (Business, Engineering, Energy, Building Science, Construction Management, Communications) or related trade experience
  • 1-2 years of sales and business development experience or energy efficiency related experience
  • Professional sales experience
  • Demonstrated ability to provide project leadership and meet client goals
  • Strong analytical, problem-solving and decision making capabilities
  • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
  • Ability to handle multiple priorities
24

Branch Advocate Resume Examples & Samples

  • At least 5 years experience in MS Office tools (Word, Excel, Power Point)
  • At least 5 years experience in Business / Management / Social Sciences / Other
  • Excellent communication and negotiation skills
  • Ability to work in a multi-lingual / multi-cultural environment
  • Understanding the implications of different pricing options / methods
  • Ability to follow Business Controls and maintain bid audit trail
  • Applying basic teaming skills to work within teams
  • Ability to solve problems within own work group and provide an innovative approach to achieve own work group objectives
  • Detail orientation with the ability to multi-task
  • Ability to prioritize work in a fast spaced environment and work under time constraints
25

Advocate Work Schedule Resume Examples & Samples

  • High School degree or equivalent
  • 2 plus years of medical billing, coding, appeals and denials insurance claims research and processing experience required
  • Strong knowledge of all types of medical plans (HDHP, PPO, HMO, etc.)
  • Work schedule 9:30AM to 6:00PM Monday through Friday required
26

Midwest Region Health Care Leader & Client Advocate Resume Examples & Samples

  • Working with our Sales/Production leaders develop and manage an active pipeline through calling on potential clients, conducting in-depth analysis/risk assessments, presenting information on the organization's capabilities, strategically cross-selling products aligned with clients' needs and introducing other technical specialists (as needed) to win and retain each client's business
  • Coordinate team meetings at least 150 days before the client renewal date to determine the renewal strategy prior to meeting with the client
  • Attend all client renewal meetings 120 days prior to the renewal date and develop a Client Renewal Action Plan
  • Track renewal timeframes to ensure the team is aware of pending dates and regularly update the Client Renewal Action Plan
  • Track all open items with clients and ensure the service team meets all deadlines and deliverables
  • Act as first point of contact to resolve client billing issues and to follow-up on overdue client receivables
  • Coordinate and maintain account schedules of insurance, policy registers, policy synopsis reviews, network briefs and team service charts
  • Coordinate with Finance personnel on completion and delivery of premium finance quotations and final agreements
  • Manage the account aged receivable process timely and accurately
  • Coordinate and monitor creation of required compliance documents (i.e., the Client Engagement Guide)
  • Drive the MBR Process for team
  • Monitor and research the internet, print media and industry magazines for market trends and information that will increase their knowledge of the insurance industry, our clients and the industries in which our clients operate. Bring all pertinent information to the attention of the service team as appropriate
  • Understand the Willis Value Experience - Value Gap, Client Bill of Rights, GLOCAL, Willis Excellence Model, Client Advocacy and Client Service models, etc
  • Develop client service agreement including fee development and service deliverables
  • Prepare and present annual stewardship report
  • Coordinate with SOP (Claims Management, Loss Control, etc.) the required services available to the insured
  • Supervise workflow of assigned client service teams which will include client managers, assistant client managers etc
  • Coach, coordinate and develop client service associates
  • Keep abreast of industry information, new product information, coverage and technology in an effort to continuously improve knowledge
  • College Degree Preferred
  • Licensed Broker required
  • Minimum of 8 years’ experience
  • Technically proficient in at least one of the core disciplines (Property, Casualty etc.)
  • Strong ability to multi-task
  • Strong leadership and interpersonal skills
  • Strong Analytical abilities
  • Systems proficiency
  • Proficient in Microsoft Office (Word, Excel and PowerPoint)
27

Client Advocate Human Capital Consulting & Employee Benefits Resume Examples & Samples

  • BA/BS degree in related field of study required
  • Advanced education degrees preferred. Valid State-relevant Insurance license(s)
  • 3 years successful experience in employee benefits and human capital consulting services sales ideally with exposure to groups of 250 plus members
  • Ability to identify and leverage essential information and think in a critical and logical manner
  • Excellent communication skills and interpersonal skills
28

VP, Customer Experience Advocate Resume Examples & Samples

  • Listening to the voice of the customer through understanding of customer defects and pain points in surveys
  • Developing KPIs & measurement strategy including both financials and customer experience metrics
  • Performing consumer research including competitive benchmarking
  • Designing end to end customer experience solutions including the development of process flows, journey mapping, and working with our design team on prototype development
  • Conducting usability testing sessions of experiences with consumers
  • Working with finance and decision management on building strong business cases including assessing value based on Customer satisfaction and NPS
  • Partnering closely with technology on building technology requirements for tech based projects as well as ensuring what is designed is ultimately what is built
  • Developing both internal and external communication plans
  • Presenting findings and progress on initiatives to executives
  • Background in Customer Experience Strategy or User Experience Design essential. 5 to 10 years preferred
  • Organized – ability to manage a program end-to-end, work with cross-functional teams, and keep projects on track. Project management skills a plus
  • 5+ years in Credit Cards or financial services preferred
  • Technology and Digital Platforms knowledge – must have the ability to actively participate in a discussion around technical requirements, and have the ability to translate between technology, platforms, marketing and customer experience
  • Analytics background a plus. Ability to use insights from customer research and data to drive decisions, design, and improvements
  • Strong communication skills – verbal, written, and presentation skills
  • Proactive and responsive. Self-starter who can work collaboratively to achieve results
  • Preferred knowledge of customer experience metrics including Net Promoter Score (NPS)
29

Developer Advocate Resume Examples & Samples

  • Develop a deep understanding of Rackspace’s products and services and have sufficient technical acumen to discuss hosting infrastructure architecture
  • Have a deep understanding of the startup ecosystem, perhaps having first-hand startup experience, and be recognized within the startup community as a go-to resource for all things Rackspace and startup related
  • Meet with startups and top accelerators to network and educate them on our services
  • Travel the West Coast and beyond, share your expertise on Rackspace technology, coordinate with strategic partners, and accelerate the rate of Rackspace’s adoption by developers and startups in many other very public ways
  • Stay on the cutting edge, and help others get there, too
  • Establish yourself as an industry leader
  • This role will create opportunities, be the face of Rackspace, speak at events, develop relationships with key constituents and influencers, engage with product management on adoption of key initiatives, blog, Tweet, and speak about Rackspace Cloud consistently
  • High school diploma or equivalent required. * Requires moderate to deep understanding of hosting infrastructure and architecture requirements for a wide range of applications. * Experience forming developer groups, writing developer articles, speaking at developer conferences, and/or leading technological change. * Consulting experience preferred
  • TRAVEL:** Must be able to travel domestically, up to 30%
30

Client Mgmt Senior Advocate Resume Examples & Samples

  • Help manage one or more client relationships, including scheduling and meeting all client deliverables
  • Maintain/manage client expectations and coordinate deliverables timelines with vice president and staff
  • Demonstrate strong knowledge of accounting, specifically with respect to alternative investment funds, with a focus on private equity limited partnerships
  • Assist in preparation of goals and career development plans for junior staff
  • Provide input into semiannual performance appraisals and discussions for junior staff
  • Provide guidance and direction to junior staff on all technical and client-service-related topics
  • Review fund governing documents, offering documents, subscription documents, side letters, and investment management agreements, in order to ensure proper application of fund terms
  • Review all transaction documentation and supporting files, and understand the features of the investment transactions, accruals, etc
  • Prepare/review work paper files for accuracy and completeness, including capital activity, investment activity, income and expense accruals, valuation adjustments, etc
  • Prepare/review management fee calculations, including offsetable amounts, management fee waiver contributions, etc
  • Prepare/review investor allocations and capital account statements
  • Prepare/review capital call and distribution calculations, sources/uses of cash, allocations, and investor notices
  • Create, maintain, and/or review distribution waterfall (carried interest) models, in keeping with the applicable fund terms
  • Prepare/review financial statements, notes disclosures, and supporting schedules
  • Help manage the year-end audit process, in collaboration with the VP, client, and auditors
  • Where applicable, support the tax team with information to prepare tax compliance/reports
  • Support Citi corporate goals and business/departmental initiatives
  • Undergraduate degree in Accounting or related field
  • 4-7+ years experience in accounting, with a focus on alternative investments funds – private equity experience a plus
  • CPA designation a plus
  • Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting, with an emphasis on investment partnerships
  • Experience supervising one or two junior professional staff
  • Hands-on management style with strong leadership skills and ability to develop junior staff
  • Demonstrated project management skills with the ability to multi-task
  • Sungard Investran experience a plus
  • Proficiency in Microsoft Office suite, with advanced Excel skills
31

Client Advocate Pittsburgh Resume Examples & Samples

  • At least 7+ year’s client management and/or insurance sales experience, preferably with an insurance brokerage industry leader
  • Experienced in middle-market to large account risk management
  • Excellent communication (verbal & written), numerical, presentation & organizational skills
  • Valid Broker license essential
  • The candidate must have proficient working knowledge of Microsoft Office systems, including Excel
  • Previous managerial or leadership experience in a client-facing mandate would be highly advantageous
32

Client Advocate, Chicago Resume Examples & Samples

  • Client Services experience
  • Proficient in Windows, MS Excel, Word, and Web navigation required
  • Effective Customer communication skills
  • BA/BS degree, preferred /Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./
33

Senior Product Advocate Resume Examples & Samples

  • Excellent written and verbal communication skills (English and Spanish)
  • Portuguese language skills will be a plus
  • Advanced computer software skills. Ability to handle multiple projects simultaneously
34

Client Mgnt Senior Advocate Resume Examples & Samples

  • Supporting multiple performance models for 24,000 Private Bank accounts
  • Supporting new and more complex performance reports that include Composites, Risk statistics, Attribution, Portfolio Analytics
  • Enhancing existing reconciliation process at the account level down to the security level
  • Assist the performance manager with building tools to reconcile aggregated group level returns
  • Assist the performance manager with building a process to perform cross-system reconciliation of performance data in a timely manner
  • Support of In View performance functionality
  • Assist performance manager with day to day oversight of offshore resources which includes
  • Knowledge of performance reporting and performance calculations is mandatory
  • Knowledge of Investment and Banking products is preferred
  • Analytical with the ability to complete assigned tasks independently
  • Excellent organizational and communication skills
  • Knowledge of core Microsoft Office tools
  • Knowledge of Oracle Databases / ability to write SQL queries is a plus
  • BA/BS in Finance or related field
35

Service Advocate Resume Examples & Samples

  • 1) Conduct in-home assessment of older and dependent adult clients, collecting data in a standardized fashion using data collection forms
  • 2) Provide care coordination and advocacy for clients to minimize their vulnerability for abuse, to improve their living conditions and quality of life, and to aid safe aging in place
  • 3) Assist clients to enhance their level of functioning, with effort focused on crisis abatement, provision of basic needs (health, nutrition, housing, transportation, etc.) and linkage to services
  • 4) Ensure that the client’s safety and basic needs are being met. Develop short-term and longer­ term care plan after basic needs are met
  • 5) Educate victims about how to navigate the elder justice system and how to report elder abuse to the appropriate legal and regulatory agencies
  • 6) Obtain consent from clients to allow their information to be used in a research study
  • 7) Comply with all requirements for mandated reporting of abuse
  • 8) Conduct visits to the victim’s home at the time of the initial assessment and subsequently, as needed. Provide on-going care management visits and phone support
  • 9) Connect the client to Area Agency on Aging-con tracted care management for those who require continued and ongoing care management services
  • 10) Attend and participate in meetings with the Forensic Center team
  • 11) Provide consultation, information, and referrals on aging issues and community resources to Forensic Center team members
  • 12) Respond to information and support requests from elder abuse survivors and the community at
  • 1) Participate in outreach efforts to market the services of the Case Manager- Service Advoc ate to Adult Protective Services, law enforcement, ombudsman, and other team member agencies
  • 2) Assist in increasing the number of referrals to Elder Abuse Forensic Center
  • 1) Participate in Forensic Center team presentations as applicable
  • 2) Other duties as required
  • 6) Ability to be productive, stay organized and use time effectively
  • 7) Bilingual in Spanish preferred
36

Customer Service Advocate Resume Examples & Samples

  • 1+ year of previous experience as a Customer Service Representative in a Managed Care / Health Care setting
  • Knowledge of benefit plan design
  • Experience with call / performance metrics, aux in/out, etc
  • Able to answering 100+ calls daily
37

Customer Success Advocate, LAC Resume Examples & Samples

  • Deliver high quality and engaging educator success sessions for academics, on-site with customers
  • Bachelors degree. Advanced degree preferred in information technology management or instructional technology
  • Experience working in a higher education sector, preferably in learning management or instructional technology management
  • Proven ability to engage effectively at a senior level in client organisations
  • Substantial experience in the application of instructional technologies in a variety of learning and teaching contexts
  • Ability to work independently and be self-motivated
  • Written and spoken fluency: English and Spanish
  • Experience working in the education sector, preferably in learning management, instructional technology management or planning and business intelligence
38

Client Advocate Resume Examples & Samples

  • Proactively & positively managing Willis’ business relationship with the client
  • Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis’ service to the client and ensuring the integrity of said provision at all times
  • Ensuring that client engagement, contract formation and service delivery processes are fully compliant with Group policies across all territorial, legal and regulatory domains
  • Increasing the profitability of the client account & ensuring retention of that business over time
  • Leading by example and providing a strong role model and influence on others for best Client Advocate practices
  • At least 7+ years’ client management and/or insurance sales experience, preferably from an insurance brokerage industry leader
  • Deep knowledge of and experience with Construction accounts highly desirable
  • A comprehensive & broad network of active contacts in the industries & sectors of focus
  • Proficient working knowledge of Microsoft Office systems
39

Customer Success Advocate, UK Resume Examples & Samples

  • Serve as an expert in Blackboard products, including their functionality, industry application, and deployment methodologies
  • Work cooperatively with the Blackboard Educational Services team to ensure successful completion of implementation and other consulting projects
  • Engage in strategic conversations regarding Blackboard product capabilities and benefits with customer constituents
  • Support the development of advocates within our client institutions to support the continued development of academic support activities
  • Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations working with the regional Blackboard project manager where applicable
  • Work collaboratively with Account Executives as part of the account management process
  • Closely monitor adoption rates of assigned accounts
  • Cultivates client references and documents client successes
  • Demonstrable ability to effectively present a solution to fit a given specification
  • Written and spoken fluency: English
  • Language skills in addition to English would be an advantage
40

Health Insurance Advocate Resume Examples & Samples

  • Utilizes personal computer and Customer Relationship Management tool to access customer accounts and product information
  • Utilizes software based telephone system with headset throughout the workday
  • Assists customers with a wide variety of benefit questions and plan features via information accessed through the computer. Reviews the retiree’s account and answers questions to assist with enrollment into individual health insurance products
  • Educates retirees about Medicare, The Affordable Care Act and access to Health Reimbursement accounts
  • Supports retirees with use of health reimbursement accounts
  • Attends meetings and training as directed
  • Performs additional tasks as directed
  • Excellent verbal communications and listening skills via telephone
  • Solid written communication skills
  • Technically savvy with ability to navigate multiple Internet based programs at once
  • Ability to create client champions through impeccable consumer engagement fostering world-class customer care and retiree advocacy
  • Ability to be adaptable in a constantly changing environment
  • Written communication is clear and concise
  • Demonstrated willingness to take ownership of cases and follow through until customer is completely satisfied with outcome
  • Learns and comprehends new concepts
  • Knowledge of Medicare or Insurance Market Places
  • Resident State Health Insurance License (Xerox is willing to assist well qualified customer care specialists in obtaining their license)
  • Experience working in a call center environment
  • Demonstrates empathy toward customers experiencing a significant change
  • Associates’ Degree with 2 years customer service experience, and related experience in health care industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
  • High School Diploma or GED with 4 years of customer service experience, and related experience in health care industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
  • Computer proficiency
  • Flexibility to work specified shift and extended hours as necessary
41

Specialty Servicing Advocate Resume Examples & Samples

  • 2 + years mortgage loan processing experience specifically processing Conventional, FHA, and VA
  • 1 year experience with Assumption Loans
  • Ability to review and understand death certificates, divorce decrees, property settlement statements, last will and testament, probate documents, Quit Claim deeds, all schedules of title, and tax analysis of self employed borrowers
  • Knowledge of Word and Excel
  • Knowledge of AS400, Landsafe, URS, SharePoint, FHA Connection, SAM, VA Portal and Fraud Guard (Safe Check)
  • Working Knowledge of Debt to Income Ratio and how to calculate
  • Review and Interpret Manual Underwriting Guidelines
  • Ability to Multitask
  • Able to Communicate effectively with borrowers and underwriters
  • Must be able to handle high call volumes
  • Be able to effectively handle escalated calls
  • Demonstrate flexibility in a constantly changing environment
  • Strong Knowledge of the overall mortgage process
  • Strong Knowledge of Underwriting Guidelines
  • 2+ years of Mortgage Assumption Processing
42

Client Advocate Resume Examples & Samples

  • Professional designations such as CEBS, and NAHU preferred
  • Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional
  • Comprehensive working knowledge of principles and methods of selling products; services and value propositions; sales marketing strategies and tactics; technical knowledge of insurance and risk management products, services, and value propositions; pipeline management & cross-selling
  • Ability to work in a client-centric strategic and decisive manner according to tight deadlines
43

Advocate Specialist / Intake Coordinator Resume Examples & Samples

  • High School diploma or equivalent required
  • Required shift time of 9:30 am to 6:00 pm (Monday through Friday)
  • Knowledge of, and/or experience in, health plan claim processing or medical insurance billing and customer service functions
  • Superior verbal skills and effective use of advanced customer service principles
  • Excellent written communication skills demonstrated by accurate, concise documentation
  • Experience in high inbound call volume environment preferred
44

Client Advocate Resume Examples & Samples

  • Bachelor’s Degree or equivalent
  • Possesses the needed foundational skills of reading for information, locating information, and active listening
  • Strong organizational, analytical, interpersonal, and oral/writing communication skills
  • Excellent computer skills necessary including experience with MS Windows, including Word, Excel, and order processing or internet-based software
  • Possesses typing and spelling skills necessary to perform data entry at an acceptable rate
45

Client Services Advocate Resume Examples & Samples

  • Leads coordination with contract drafters to ensure wording provisions are executable and meet servicing requirements
  • Ensures placed programs are properly documented and recorded within Willis Towers Watson Re’s operating system
  • Ensures premiums are invoiced and settled in accordance with contract terms
  • Prepares and presents service delivery and account management materials for clients Keeps brokers apprised of issues and escalates as appropriate
  • Acts as an informational resource to Client, Broker, Market and Management for assigned accounts
  • Ensures high priority cash items are communicated to Account Controllers for settlement outside of normal payment cycles
  • Coordinates with client on any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims)
  • Adheres to internal standard operating procedures, and external regulatory requirements. Understands and is compliant with WEM requirements
  • Specific experience with claims and accounting in reinsurance or insurance (brokers, reinsurers, or insurers)
  • To perform this job successfully, an individual should be able to demonstrate expertise in Microsoft Word, Excel, and internal operating systems
  • Certificates, Licenses, Registrations: Possess or is working towards ARe designation
  • Ability to work independently and proactively
46

Onsite Clinical RN Advocate Resume Examples & Samples

  • Manage network participation, care with specialty networks, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design
  • Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
  • Identify potentially unnecessary services and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
  • Examine clinical programs information to identify members for specific case management and / or disease management activities or interventions by utilizing established screening criteria
  • Conduct admission review, post-discharge calls and discharge planning
  • Active RN license
  • Ability to be licensed in multiple states without restrictions
  • Prior clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
  • Ability to work independently under general instructions and with a team
  • Valid drivers license and/or dependable transportation necessary (variable by region)
  • This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
  • Education: BSN or Bachelor’s degree in a related field
  • Health Plan experience
  • Previous Medicare/Medicaid Experience a plus
  • Call center or triage experience
  • Previous experience in utilization management, discharge planning and/or home health or rehab
  • Bilingual is a plus
47

Quality Advocate Resume Examples & Samples

  • Conduct quality monitors and scoring, and compile related reporting. Possess the ability to motivate agents toward superior customer service through coaching feedback, team building activities, motivational incentives and programs to ensure the highest level of quality is achieved for customers in the Texas Market. Work directly with the Market Quality Supervisor and local call center agents and management teams to identify and implement a consistent level of service that positions Time Warner Cable as the customers’ trusted provider
  • Participation in call center process meetings, lead monthly calibration sessions, and provide consultative coaching sessions with assigned agents. Maintain a high level of enthusiasm, creativity and commitment toward call center Quality programs. Manage all reporting requirements
  • Responsible for a set number of monthly monitors per agent for assigned teams
  • Lead internal calibration sessions with call center leadership to ensure program compliance and balance
  • Perform analysis of agent call trending to identify areas for improvement for the agent
  • Follow all dispute process steps to remedy issues
  • Maintain a direct partnership with call center management and agents to enhance the Quality Assurance feedback experience
  • Generates high employee motivation
  • Provide continuous reporting of quality results
  • Identify and provide recommendations for improvement opportunities in both processes and training
  • Active in call center level events supporting the Quality initiative (this may include mentoring, new hire support, Recognition events, etc.)
  • Use of speech analytics to facilitate and monitor trends
  • Maintain positive, consistent and effective communication with staff, peers and senior management
  • Minimal travel required within Texas
  • Minimum one (1) year experience in Quality Assurance and process improvement, preferably in a call center environment within the cable industry
  • At least two (2) years experience with successful results in coaching feedback and improvement with a consultative approach
  • Experience working with multiple groups toward a common goal
  • Must possess strong organizational skills, including the ability to prioritize work in an efficient manner
  • Strong judgment skills with supporting reasons
  • Must possess ability to take initiative and handle various tasks simultaneously and independently under minimal supervision
  • Demonstrated strong leadership skills
  • Requires ability to exercise creative problem solving techniques
  • Requires ability to motivate and lead personnel
  • Must possess excellent verbal and written communication skills. This includes the ability to communicate effectively, tactfully and courteously
  • Must have flexible work hours and be available as required by business operations
  • Strong attention to detail and accuracy required
  • Must reflect the goals and philosophy of the company
  • Significant experience in billing systems, CSG/ACSR or ICOMS preferred
48

Advocate Resume Examples & Samples

  • Identifies trends and is able to provide client-ready trend analysis
  • Detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing
  • Possesses the analytical evaluative skills of a claim examiner
  • Effective communication with health plan vendor contacts to ensure highest level of service for participant
  • Superior written and verbal communication skills
  • Medicare knowledge a plus
49

Customer Experience Advocate Agile Program Manager Resume Examples & Samples

  • 7-10 years of Project Management and/or business operations experience
  • Proven success leading transitions to an Agile environment
  • Technology and Digital Platforms knowledge – must have the ability to actively participate in a discussion around technical requirements, knowledge of Agile methodologies, and ability to translate between technology, platforms, marketing and customer experience
  • Passionate about technology and excited about the impact of emerging / disruptive technologies including understanding of API experiences
  • Background in Customer Experience Strategy, Digital Strategy a plus
  • Passionate about the customer and designing experiences which are consumer ready and defect free
  • Financial Services (Credit Card) industry experience a plus
  • Ability to effectively convey important information to leadership, including PowerPoint presentation skills
  • Strong communication skills with ability to align organization on technical decisions and build consensus across teams and stakeholders
  • Bachelor’s degree; Master’s preferred
50

Temp-customer Care Advocate for Holiday Peak Season Resume Examples & Samples

  • Delight customers by responding to their inquiries (via e-mail, online chat, or telephone, as applicable) in a charming and helpful manner
  • Use your ‘detective skills’ to track and investigate emerging issues with customer interface or stock quality
  • Build an amiable relationship with our customers
  • Give other team members a helping hand with their duties, as needed
51

Customer Service Advocate Resume Examples & Samples

  • Offer prompt, professional, and polite assistance to customers and colleagues in both oral and written communication, including customer service and email correspondence
  • Mees monthly call handling quota
  • Receive and record telephone orders and subscriptions, provide price, availability, order/issue status, explain our text book adoption review policy, and other pertinent information to customers. Maintain an accurate record of this activity for distribution to management
  • Handle all second level email tickets, responding within our 24 to 48 hour commitment to our customers
  • Assist our global, outsourced Customer Service team in resolving customer’s claims/inquiries, providing clear instructions to them when necessary
  • Respond to customer account inquiries regarding invoice paid or unpaid status, account balances, credit status and all other related accounting matters
  • Process claim orders, cancellations, picking errors, short shipments, original orders, invoice and credit memo copies and inform customers of status
  • Provide frontline service and support to our SpringerLink customers for both book and journal access issues
  • Provide customers with additional book information, including topics, table of contents, page counts, binding, related titles, and new additions and formats
  • Assist our Latin American Sales Reps with orders, inquiries, claims, discount issues
  • Follow the “Golden Rules” of Call Queue Management, Quality Call Management and Quality Email Communication
  • Communicate with Springer sales force and provide assistance when required
  • Track all shipments in question from UPS, Canpar, RPS, FedEx, etc., using on-line services (Internet) when tracking information is available
  • Work with traffic coordinator to obtain tracking information when necessary; inform and follow-up on all information regarding proof of delivery, a lack of or incorrect shipping information and claims due to “books damaged in transit by shipper” as communicated by customers
  • Initiate available courier service “call tags” to ensure the safe and timely return of Springer products. Log call tags on Excel file and follow up on credit requests
  • Attend bi-weekly staff meetings and provide feedback to department on problems encountered as well as possible solutions
  • Capture promotion codes as possible from customer calls
  • Perform related duties as required
52

Rotational Advocate Resume Examples & Samples

  • Adaptability
  • Effective verbal and written communication skills
  • Ability to interact well with others in a team oriented environment
53

SAT Rotational / Omni Advocate Resume Examples & Samples

  • Attention to Detail
  • Minimum 1 year experience in a customer service environment
  • Effective verbal and written communication skills Ability to interact well with others in a team oriented environment
  • Adaptive and flexible to changing technologies, processes and environments
54

Customer Support Escalation Advocate Resume Examples & Samples

  • Handle complex or escalated contacts from customers providing a seamless experience to the customer regardless of contact channel
  • Escalate Issues and Bugs to key stakeholders and business teams– utilizing the Event Management Protocol (EMP) process across Customer Support and other Hulu business teams
  • Track issues and outages from start to finish, including reproducing issues and escalating to the appropriate teams
  • Flexible and available to work shifts outside of normal business hours
  • Detail oriented, can clearly and quickly identify, validate, and communicate issues to multiple stakeholders
  • Multitasker that is calm under pressure, with experience navigating ambiguous situations and problems to find a root cause for clear communication with key stakeholders
  • Strong time management skills with high accountability and personal integrity
  • Able to handle tough conversations with customers and de-escalate calls
  • Critical thinker with excellent written and verbal communication skills
  • Business and Org savvy with a strong understanding of CS Operations, support tools, etiquette and best practices
  • Able to clearly articulate ideas, issues, and report findings across the CS organization and other Hulu business teams
  • At least 6 months of Customer Service experience preferably in a leadership capacity
55

Virtual Customer Care Advocate Resume Examples & Samples

  • Exude real empathy and passion about our users and our product. You genuinely understand how much $7.99 can mean to a user and can just as easily commiserate with users about a winter content hiatus
  • Think outside of the box to find creative compromises and solutions
  • Adapt well to, and get excited about change
  • Communicate effectively and professionally with others, from users to fellow CC advocates
  • Blaze forward independently but work well with your teammates
  • Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our users or our team
  • Are humble and patient
  • Value accountability across the board and take ownership of issues from start to finish
  • Flexible schedule. We are open 365 days a year with support hours from 5am - 10pm PST
  • Fluency with Windows Operating Systems
  • Bilingual in English and Spanish is a plus, but not required
  • Bachelor’s degree or relevant professional experience preferred
56

Virtual Tech Support Advocate Resume Examples & Samples

  • You’ve got some serious tech support skills in your toolkit, and you aren’t afraid to use them. Bonus points for phone support experience
  • You have writing experience, with an emphasis on speed, clarity, and attention to detail
  • You possess an infectious passion and encyclopedic knowledge of TV, movies, technology and pop culture
  • You aren’t a stranger to programming, and have even done some coding yourself
57

Client Management Intermediate Advocate Resume Examples & Samples

  • Degree holder
  • Minimum of 2 years Middle Office experience in similar role (preferred on Fixed Income)
  • Knowledge of Markitwire & DTCC system is benefit
  • Excellent Internal & External skill set
  • Internal – Front Office, Back Office & Other Middle Office Team
  • External – Clients & Other Service Provider
  • Need to adopt the firm and market policies and communicate effectively to the team and business
  • Fluency in written & spoken English, Mandarin & Cantonese
  • Strong interpersonal skills; able to work with teams or different group of people
  • Can able to work well under pressure and multi-task with a sense of urgency
  • Proficient in Microsoft Excel, Word & PowerPoint
  • Able to work Overtime & Public Holiday
58

Customer Service Advocate Resume Examples & Samples

  • 1+ year of previous experience in a Customer Service Representative role
  • Previous experience in a Call Center experience
  • Previous experience in the Healthcare / Managed Care industry
59

Claims Advocate Resume Examples & Samples

  • Investigate and resolve all claims issues as presented by client/employee of client
  • Thoroughly maintain claim files (electronic or paper) for all clients
  • Document the research and resolution process for claims
  • Correspond in writing to client/employee and provider (as needed) to illustrate process and resolution
  • Maintain current knowledge of benefit products as well as state and federal legislation and mandates
  • Respond in a timely manner to all benefit questions generated by client in an effort to provide exceptional customer service
  • Remain knowledgeable of individual client contracts while resolving claims issues
  • Ensure that all internal controls and procedures are followed
  • Conduct claims benefit audits as requested
  • Comply with department processes, procedures and/or programs
  • Effectively operates all department equipment and software applications
  • Execute administrative duties as assigned
  • Additional duties as reasonably assigned
  • High School Diploma or GED required; Bachelor’s degree preferred
  • 1 year of relevant work experience in handling employee benefit claims and customer services
  • Must obtain and preserve required licenses
  • Proven ability to interpret insurance policies, coverage's, documents and regulations
  • Ability to work in a team environment as well as independently
  • Proficient use of applicable technology
  • Ability to effectively establish rapport, present information and respond to questions from clients
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Ability to manage multiple tasks and maintain the necessary attention to detail
60

Client Advocate Resume Examples & Samples

  • Provide direction and management to the Construction servicing team
  • Create certificate and auto identification guidelines for certificate center issuance
  • Manage policy checking and delivery within mandated timeframe
  • Prepare submissions and market risks
  • Follow up with marketing to clarify questions
  • Review proposed renewal with client and obtain Consent to Bind and Consent to Compensation
  • Ensure Willis Excellence Model (WEM) compliance
  • Maintain accurate client data base in agency management system and within client portal (Willis Online)
61

Advocate Resume Examples & Samples

  • Detailed knowledge of, and experience in, health plan claim processing and customer service functions or extensive medical insurance billing and follow up
  • Familiar with various types of medical plans and knowledge of client plan provisions
  • Well-developed problem-solving skills working closely with the insurance health carriers
  • Detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing & research required
  • 2 plus years of in-depth experience of all types of medical plans (HDHP, PPO, HMO, etc.) required
62

Employee Advocate Program Advisor Resume Examples & Samples

  • Conduct Secret Ballot Votes at divisions to decide whether the incumbent Employee Advocate should continue in the role or be replaced
  • Ensure Evaluation Surveys are scheduled and conducted at divisions, as required
  • Conduct Employee Advocate Continuous Improvement Audits and Evaluation Surveys, as directed
  • Respond to enquiries from Employee Advocates and HR Managers and refer unresolved issues/inquiries to E.A. Program Manager for further analysis
  • Participate in the selection process for new Employee Advocates, as directed
  • Participate in Employee Advocate Orientations, as required
  • Facilitate Employee Advocate training, as required
  • Maintain the highest level of confidentiality when dealing with concerns referred to Magna Corporate by the Advocates
  • Monitor entries in E.A. Database and follow up with divisions, as needed
  • Generate data base reports for review by E.A. Program Manager
  • Analyze data base entries and identify trends and opportunities for improvement
  • Ensure Employee Advocate weekly schedules are practical and consistent for their specific location
  • Coach and mentor Employee Advocates, as required
  • Make presentations at division employee meetings, as directed
  • Make Continuous Improvement recommendations
  • At all times, to demonstrate the highest level of professionalism and integrity
  • Perform other reasonable duties, as directed
  • Bachelor’s Degree in Human Resources, or a related field and CHRP/CHRL designation, an asset
  • Minimum of five (5) year’s in a manufacturing environment in a Human Resources or related field
  • Must have excellent presentation, communication and problem solving skills
  • Must have excellent attendance and work performance record
  • Must have demonstrated the ability to work independently and with a minimum of supervision
  • Must have a very good understanding of current employee issues
  • Intermediate to advanced computer skills (Microsoft Office), an asset
  • At all times, to abide by the contents of the Magna Corporate Employee Handbook, as well as any modifications/amendments issued from time to time by the Corporation
  • Functions of the role will change as necessary to ensure job objectives are met
63

Product Advocate Resume Examples & Samples

  • Professionally represent our client and the brand to dealers, prospects and customers
  • Support Tour Manager with all event logistics and operational aspects as needed
  • Become an expert of the specific models through self-training
  • Conduct vehicle handovers and product walk-arounds
  • Conduct test drives with clients and prospects
  • Aid in the data capture of all guests and test drive participants
  • Minimum of 5 years’ experience as a product advocate/specialist in the automotive sector including a background in customer facing events, shows and drive programs
  • Experience working with or knowledge of luxury and/or ultra-luxury vehicles is highly preferred
  • A strong track record of managing and motivating a team of people in a fast paced multifaceted environment
  • Self-motivated, positive and dynamic approach to roles and responsibilities
  • Solid high-end client relations and event hospitality fulfillment experience
  • Extremely organized and ability to handle multiple tasks simultaneously
  • The highest level of professionalism, attention to detail, reliability and organizational skills
  • Strong ability to work as part of a team, demonstrate initiative and solve problems independently
  • Bachelor’s Degree or equivalent years of experience
  • Valid driver’s license and a blemish-free driving record
64

Product Advocate Resume Examples & Samples

  • Work with Experiential Event Manager and additional Product Advocates to execute lifestyle experiences and drive opportunities
  • Support Experiential Event Manager with all event logistics and operational aspects (e.g. washing/detailing cars, assisting with setup as needed, etc.)
  • Continuously seek out and work together with “target group relevant” connectors, influencers, organizations and VIPs in each market area to increase brand awareness, generate incremental leads and to ensure maximum reach of program
  • Become an expert of the specific models through both formal and self training
  • Professionally represent our client and the brand in front of dealers, prospects and customers
  • Work together with Affinity Partners, local and regional teams, dealers to ensure maximum event ROI
  • Conduct vehicle handovers and product demonstrations
  • Conduct test drives with clients, prospects and influencers/connectors
  • Support management of regional marketing fleet of cars including documentation, fueling and cleaning
  • Responsible for the successful, secure data capture of all guests and test drive participants, submission to client, post-event recap documents and expense reports
  • Minimum of 5 years of experience as a product advocate/mobile tour in the automotive, luxury or other high-end sector including a background in customer facing events, shows and drive programs
  • Must be poised, engaging and confident with hosting and conversing with high net worth individuals
  • Experience in the luxury or ultra-luxury segment (including automotive, fashion, sports, service industries) is preferred
  • Bilingual speaker preferred (Spanish and/or French)
  • Bachelor’s Degree is highly preferred
  • Valid driver’s license and clean driving record required
  • Valid passport as international training may be required
  • Willing to work non-traditional hours and weekend travel
65

Provider Service Advocate Resume Examples & Samples

  • Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
  • Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
  • Reviews and adheres to all Company policies and procedures and the Employee Handbook
  • Responsible for timely and thoughtful communication to the referral source, physician, and patient to ensure coordination of services and equipment to meet physician prescribed starts of care and/or discharge dates
  • Also responsible for communication to department leadership when difficulty securing a provider jeopardizes safe and timely care for a patient. Requests clinical input, and/or communicates with Client Services when quality of care issues are in question
  • Solicits providers in accordance with CareCentrix credentialing, quality, and pricing guidelines. When working outside of the CareCentrix network adheres to out-of-network qualification standards and ensures pricing is commensurate to CareCentrix client reimbursement
  • Consults with associates within internal RCC functions, as well as CareCentrix manuals and reference pages, to ensure issuance of service authorization forms (SAF) to providers in accordance with payer guidelines
  • Ability to take full accountability and ownership of a large case load from assignment of case ensuring patient discharges timely, or if already home that care begins per the physician's request. Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management
  • Demonstrate critical thinking skills and utilize appropriate documentation to ensure URAC core and HUM standards are met
  • Participates in and contributes to performance improvement activities
  • Participates in special projects and performs other duties as assigned
66

Advocate Resume Examples & Samples

  • Works with Advocacy managers on short term projects involving nonstandard Advocacy services. Includes being a resource in implementations, Advocacy training process, anticipation of project business needs, and discussions with ongoing client manager regarding any concerns and solutions necessary for the project
  • Reviews Advocate issues to determine accurate and timely resolution, including guidance and follow up with team members on the next steps
  • Assists and coordinates client requests for special reports
  • Ensures Advocacy has up-to-date and consistent communication materials and presentations
  • Works with Client Managers in one or more Advocacy ongoing responsibilities such as travel team, Workflow assigning criteria, manager call policies, etc
  • Aligned to complex clients for issue research, resolution and reporting
  • Daily managerial support as delegated by a manager
  • High School diploma or G.E.D equivalent required
  • Complete understanding of the Advocacy line of business
  • A consistent, reliable, and highly skilled resource in the areas of: individual coaching, issue research and resolution, organization, and prioritization of work
  • Confident in taking initiative, suggesting process improvements, analyzing, creating and explaining Advocacy reports, and reporting trends
  • Ability to communicate knowledgeably and professionally with the client
  • Possesses the analytical evaluative skills of a claims examiner
67

Senior Manager, User Experience Advocate Resume Examples & Samples

  • Using multiple resources understand the users pain points and maintain a prioritized list
  • Drive projects that address these issues
  • Ensure that optimizations applied to one Line of Business are implemented in all Lines of Business
  • Drive preventative measures to ensure services stay optimized. i.e. review technology innovation work plans and comment how they support the service, implement monitoring solutions to understand baselines and drive improvement, prepare performance metrics, etc
  • Lead Organizational Change Management to encourage the technical teams to focus on optimization the GTI services in a proactive way
  • Program and Project Management
  • Staff leadership
  • Organizational Change Management
  • Impact and Influence
  • Finance/Budget/issue & solution value analysis skills
  • Organization & Prioritization skills
  • Excellent Written and verbal communication skills
68

Retiree Advocate Resume Examples & Samples

  • Creating and executing a business plan that aligns itself with the clients strategic plan, targeted goals and management expectations
  • In partnership with the Field Marketing Analyst, create targeted marketing programs to increase retirement readiness metrics for over 1,000 sub plans including project management, implementation and data collection
  • Provide behaviorally based seminars using story telling and participant engagement exercises to create action
  • Build effective communication channels with multiple internal and external partners including state retiree associations, local/state government employers and management
  • Conduct quarterly regionally based retiree seminars focused on living in retirement and financial wellness
  • Ability to represent the plan at local, regional and state wide conferences
  • Focus on providing consultative needs based appointments for individuals within 10 years of retirement
  • Conduct webinars and live video conferencing to expand program outreach to outlying areas
  • Staying abreast and communicating industry trends impacting pre-retirees and retirees to management
  • Act as subject matter expert for the retirement educational counselor team providing support and training during monthly conference calls, field meetings, conferences and targeted marketing projects
  • 5+ years experience 401k/457 plans with pre-retiree/retiree population required
  • 3+ years experience conducting large group presentations required
  • Experience providing needs-based approach helping people prepare for retirement preferred
  • FINRA Series 6 and 63 required
  • Advanced Designation Required: CRC, CRPC, or CFP/ChFC(preferred)
  • Strong knowledge base of 457 and/or 401(k) plans required
  • Experience with State or Local Government Pension Plans required
  • Experience with the North Carolina Retirement System Pension Plans a plus
  • Demonstrated proficiency discussing retirement income maximization concepts including social security, defined contribution and benefit programs, asset allocation, financial wellness concepts and budgeting required
  • Demonstrated experience with consistently meeting or exceeding stated goal metrics and target objectives is required
  • Strong written and oral presentation skills required
  • Ability to travel up to 70% of the time required
  • Motivated organized self starter
  • Strong Microsoft Office skills Excel, Word, PowerPoint required
  • Experience with webinar, video conferencing a plus
69

Developer Advocate Resume Examples & Samples

  • Produce and maintain apps, tutorials, documentation, features and code that showcase CDS services and features
  • Encourage feedback from the community to deliver better developer resources
  • Evangelize CDS at events, such as meetups and conferences
  • Champion innovative design patterns, trends, technologies and tools
70

Senior Investor Services Rep-client Mgmt Intmd Advocate Resume Examples & Samples

  • BA/BS or equivalent
  • 3-5+ years’ work experience, with a focus on alternative investments funds – private equity experience a plus
  • Ability to recognize and address risk and compliance issues
  • Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting – knowledge of accounting for financial instruments a plus
  • Deadline oriented with ability to complete assigned tasks independently
  • Attention to detail and ability to multi-task
  • Proficiency in Microsoft Office suite, with emphasis on Excel skills
  • Team Player
71

Country Client Advocate Resume Examples & Samples

  • Participate in client visits and prepare call report with Action Plan of service issues
  • Main point of contact to interact with Citiservice, Sales, Bankers, TTS Product, Operations, etc
  • Expedite the investigations that depend on local/Regional country teams (Ops, Products, TI, Documentation, hubs, etc.)
  • Review monthly Citiservice Quality Metrics (Scorecard will be provided by the Hub) and provide feedback to Senior Management
  • Support the implementation of any improvement process generated by root cause analysis? from Hub Quality team or from any client Service Review
  • Visit on a quarterly basis Top clients with critical service issues
  • Participate in weekly calls with Citiservice/EBS Hub and provide feedback for improvement or possible solutions/guidelines to local product/service issues
  • Responsible for promptly addressing constructive feedback received from clients which help in avoiding client’s attrition
  • Assist Relationship Managers (RM) in the managing of escalations or service referrals
  • Refer to PSC cross-sell opportunities identified during a client support intervention
  • Ensure the coverage of service level agreement checklist as per Local/Regional Inter-Area PLSD
  • Effectively manage communication between the Citi’s operational areas, customer service, legal, and compliance to address client related needs being escalated
  • Effectively manage communication with local/regional/global directs reports to coordinate priorities and escalation of client related matters. Follow up on escalated service issues or client requests to ensure resolution and communication with the client by the internal involved parties
  • Support through coaching or training the Citiservice hub Team. Responsible to perform quarterly service feedback report from Top 55 clients or Top Citiservice Hub users
  • Other responsibilities related to client management and relationship support can be assigned as required during the course of business
  • BBA – Finance and/or Accounting
  • Cash Management Product knowledge & Electronic Banking
  • PC proficient Windows, Excel, PowerPoint, Word, OneNote, Web Tools
  • Quality and Customer Service Oriented
  • Excellent communication and writing skills (English & Spanish)
  • Team player oriented
  • Able to work under pressure
  • Work under minimum supervision
  • Able to visit clients
  • Ability to maintain professional relationships with top management
  • Flexibility to work overtime
  • Able to be proactive, productive and organized
  • Computer literate (hardware, Software, Windows Operation system)
72

Brand Advocate / Coordinator Resume Examples & Samples

  • Lead by example, serving as enthusiastic brand ambassador to drive awareness, understanding, adoption and support for Fiserv brand promise and standards
  • Develop and maintain brand standards for Fiserv and sub-brands, creating new standards where needed and regularly reviewing and updating existing ones
  • Minimum of 5 years of experience in brand marketing function
  • Bachelor’s degree required (marketing, business, or other related field)
  • 5+ years of experience in brand marketing and/or creative services
  • Proven experience in driving communications campaigns that drive business results
  • Ability to travel approximately 10-20% of the time, including some weekends
  • Position based in Alpharetta, GA
  • Understanding of brand management function as it relates to client experience/perception and associate engagement
  • Understanding of the financial services industry and specific lines of business
  • Proven ability to manage multiple projects/processes in a fast-paced, dynamic environment
  • Proven ability to understand complex business concepts
  • A well-organized professional who possesses a strategic focus and detail-oriented perspective
  • Critical thinking
  • Ability to switch from creative thinking to process rigor and apply both effectively
  • Ability to translate ideas into effective communications programs that support brand leadership
  • Strong interpersonal communication and writing skills
  • High degree of relational aptitude and business acumen
  • Strong verbal communicator, with the ability to quickly establish credibility and rapport with a broad set of constituencies
  • Collaborative approach
  • Excellent facilitator with superior negotiation skills and experience in persuasion and positive dispute resolution, while maintaining and fostering strong relationships
  • High degree of professionalism, maturity and confidentiality
  • Ability to communicate effectively, both verbally and in writing with executives, account managers, internal and external clients and make evaluative judgments
  • Must be a problem solver and persuasive negotiator/mediator
  • Work is performed within the office setting
73

Client Solutions Advocate Lead Resume Examples & Samples

  • Drive IT brand awareness to evangelize the services, tools and options available at the fingertips of associates and NEWs
  • Select and motivate an energetic, innovative, positive and customer centric team
  • Establish and maintain collaborative relationships with associates, leadership, vendors / suppliers and corporate partners
  • Oversee, monitor and continuously improve all operating processes, staffing levels and scheduling
  • Partner with Global IT Communications team to determine key information to be shared on digital signage to drive adoption of new technologies and tools
  • Ability to assess and defuse situations and prioritize decisions to drive both short and long term results
  • Set / maintain store front with relevant products, services and training based upon business requirements and vendor relationships
  • Ability to succeed in a fast-paced, ever-changing, customer facing environment
  • University / Bachelor’s Degree is recommended but not required
  • Customer facing role with five plus years of leadership
  • Travel less than 10%
74

Customer Sales Advocate Resume Examples & Samples

  • Retaining and growing current client revenues and building customer advocacy
  • Meet or exceed target for existing account renewals including up sell revenues as appropriate
  • Assist in renewing and retaining Silverpop clients
  • Plan, organize, and execute all existing customer sales driven events including negotiating with venue, assisting with design of materials, customer communications, and follow up
  • Engage Silverpop management and staff in the renewal sales cycle and solve customer challenges
  • Collaborate with management to review and streamline Silverpop existing business processes to create more efficiencies
  • Work with cross functional departments to monitor and ensure SLAs (service level agreement) around billing adjustments and collection communications are in accordance with established SLAs
  • Review weekly, monthly and quarterly action items with sales management to assist with problem solving and sales deadlines. Partner with Customer Marketing to ensure we have relevant customer communications
75

Customer Success Advocate Resume Examples & Samples

  • Minimum of a Bachelor's degree with 3-5 years’ work experience
  • Demonstrated leadership skills, communication, analytical and creative problem-solving skills, and short -term and long-term planning skills
  • Previous experience in effective account management, strong customer orientation, and client renewal process
  • Demonstrated ability to provide direction to and development of teammates for successful client retention
  • Fluency in written and spoken English are required, other languages a plus
  • Demonstrated excellent interpersonal skills. Ability to communicate effectively to a variety of internal and external audiences
  • Computer proficiency, including full command of Microsoft Office applications (MS Word, PowerPoint and Excel), SalesForce and other applications utilized for position
  • Proven quick study and excellent organization and time management skills
  • Willing to travel at least 25% of the time
  • Strong team player and multi-tasker
  • Ability to exercise discretion, creative decision-making, and good judgment
  • Demonstrated competence in negotiation skills
  • Ability to quickly adapt to specific client needs and think independently
  • Comfortable and proficient and managing conflict and working with diverse populations
  • Presence to command a roomful of participants in trainings, presentations and renewal discussions
  • Demonstrated ability to act as advocate for clients to drive feature enhancements, efficient processes, and general product/service improvement. Technical orientation and knowledge
76

Country Client Advocate Resume Examples & Samples

  • Perform as the Bank’s Financial User Advocate for which the following minimum requirements must be met
  • Knowledge of the applicable regulation: Ley de Protección al Consumidor
  • Knowledge and experience regarding financial user advocacy, promotion of a financial culture, customer service and existing regulation on transparency
  • Knowledge and experience with regards to follow-up activities and control over the Bank’s portfolio of products and services
  • Responsible for overlooking the proper operation of the Financial User Advocacy System required by the local regulator (Circular CNBS 140/2012)
  • Fluent in English & Spanish
77

Client Service Advocate Resume Examples & Samples

  • Responsible for ensuring placed programs are properly documented and recorded within Willis Re’s client servicing system (s)
  • Responsible for maintaining company record management and ensuring critical company updates are recorded
  • Responsible for ensuring premiums are invoiced and settled in accordance with contract terms
  • Prepares and presents materials for clients and markets as respects service delivery and account management
  • Works closely with broking team to ensure they are kept apprised of issues and developing situations are escalated as necessary
  • Responsible for ensuring client is aware of and compliant with contractual reporting and payment terms
  • Maintains ultimate responsibility for coordinating query resolution with the client and ensuring effective management of queries per client instructions
  • Maintains vigilant monitoring of contract or program experience for assigned clients and be aware of any anomalies
  • Maintains full awareness of unpaid items and status of collection efforts for periodic update and discussion with clients
  • Responsible for ensuring client’s year end funding collateral funding requirements are fully met
  • Coordinates with client any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims)
  • Adheres to standard internal policies and procedures, and other external regulatory requirements. Is fully aware of and compliant with WEM requirements
  • Demonstrates comprehensive understanding of Reinsurance business
  • Exhibits highest level of professionalism in performance and demeanor
78

Project Manager Client Advocate Resume Examples & Samples

  • Demonstrable & current in-depth knowledge & understanding of the industries and sectors of their account businesses, including the main products & services produced and processes used
  • Holds, or is working towards, an appropriate professional designation (e.g. CPCU, ARM); valid Broker license essential
  • An extensive and current network of contacts within the Willis Towers Watson organization would be highly advantageous additionally
79

Customer Technology Advocate Resume Examples & Samples

  • Exceptional customer service skills required
  • Ability to exercise sound professional judgment in analysis of problem
  • Ability to work with a sense of urgency to meet deadlines and address competing priorities
  • Ability to maintain an expected confidence and comfort level while being effective in many high pressure situations with clients
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Effective written, listening and verbal communication skills
  • Effective problem solving, organizational and analytical skills
80

Seasonal Fan Advocate Resume Examples & Samples

  • Be an advocate for the Fan by owning their problems or questions and working relentlessly to deliver an amazing Fan experience
  • Determine Fan’s needs, problem solve their issues, and respond by answering questions and resolving issues to the complete satisfaction of the Fan
  • Compose email responses, create tickets, and follow through on Fan requests in reasonable amount of time so you can help more Fans
  • Use customer service and sales skills to optimize the opportunity and experience of each Fan interaction
  • Perform other duties that are of benefit to our Fans
  • High school diploma or equivalent required
  • Minimum one year of customer service/call center experience preferred
  • Active listening and de-escalations skills
  • Use of proper spelling and grammar
  • An ability to effectively communicate empathy to our Fans
  • An ability to genuinely connect with our Fans
  • Experience interacting with customers through verbal and/or written communications
  • Ability to work in fast paced environment that values feedback at all levels
  • Excellent problem-solving and follow-up skills necessary
  • Intermediate typing and computer skills
  • Sports Fan preferred
81

Client Solutions Advocate Resume Examples & Samples

  • Drive IT brand awareness to evangelize the services, tools and options available at the fingertips of associates and NEWs Maintain collaborative relationships with associates, leadership, vendors / suppliers and corporate partners
  • Build loyalty in the customer base through steps of excellent customer service and engagement
  • Ability to assess and defuse situations and prioritize decisions to drive short term results Set / maintain store front with relevant products, services and training materials
  • Have a love for both The Coca-Cola Company and Global IT to serve as an ambassador and evangelist for our products
  • Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest technolgies and service offerings
  • Customer facing role with five plus years of experience in customer service related role
82

Fan Advocate Resume Examples & Samples

  • Handle inbound calls/written communications from Fans regarding orders and customer service inquiries
  • Determine Fans' needs, problem solve their issues, respond by answering questions and resolving issues to the complete satisfaction of the Fan
  • Use customer service and sales skills/techniques to optimize the opportunity and experience of each Fan interaction
  • Maintain and protect Fan data, including documentation of discussions, issues, Fan requests or other relevant information
  • Perform other duties that are beneficial to our Fans
  • High school diploma or equivalent required; Sports Interest/Fan
  • Excellent verbal and written communication skills to include
83

Client Solutions Advocate Resume Examples & Samples

  • Provides flexible technology solutions to meet the needs of a dynamic environment
  • Must maintain ability to analyze complex business/technical data and develop innovative solutions while staying abreast on new developments within the technology space
  • Extensive working knowledge of Microsoft Outlook required
  • Working knowledge of Mac, Apple iOS and Android devices required
84

Wellness & Benefits Advocate Resume Examples & Samples

  • Support the development and implementation of wellness programs for assigned population. Ensure local initiatives align with TCO global wellness strategy. Analyze population’s health claims data and evaluate wellness programs to guide future initiatives. Locate local wellness vendors as needed and manage vendor relationships. Manage local wellness budget
  • Serve as an employee advocate and benefits resource. Provide employee benefits education in both group and on-on-one settings. Improve employee awareness of comprehensive benefit offerings, including leaves (ADA, FMLA, Workers’ Compensation, STD), EAP, health insurance, etc
  • Manage vendors and processes for ADA, FMLA, Workers’ Compensation and STD. Partner with HRGs, management and leave vendors to ensure leave management procedures are consistent and compliant with protocol and regulations for assigned population. Collect status updates from employees, communicate vendor decisions to HRGs and relay management decisions to vendors. Negotiate restrictions and maintain detailed records on all leave claims, including return to work programs. Act as liason between HRGs and vendors to resolve claim and service issues
  • 4-year degree, preferably in health-related field
  • Experience in health education/promotion
  • Exposure to and/or experience with health plans and leaves (FMLA, STD, ADA, Workers’ Compensation)
  • Certifications/licenses in health field (i.e. Registered Dietitian, CHES, MPH, NASM)
  • 2 years of work experience
85

Client Advocate / Account Executive Resume Examples & Samples

  • Provide continuous, high-level client service
  • Provide direction and management to the servicing team(s)
  • Research and compile answers to client policy and coverage questions
  • Initiate relationships with and communicate with client decision makers and insurer personnel
  • Identify, compile and manage information regarding account renewal, rounding and cross-sell opportunities
  • Request, install and implement policy changes and prepare new and renewal business submissions
  • Develop program design and final proposals for clients
  • Resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
  • Gather vendor information and/or information from clients for marketing purposes
  • Provide necessary information to marketing via submission specifications including preparation and maintenance of client files
  • Ensure Willis Towers Watson Excellence Model (WTWEM) compliance
  • Monthly Accounts Receivable review/collection
  • Maintain accurate client data base in agency management system and within client portal (Willis Towers Watson Online)
86

Card Support Operations Advocate Resume Examples & Samples

  • Uses expertise to resolve customer issues efficiently and accurately
  • Identifies solutions that take into account all possible impacts on customer and company
  • Researches issues using multiple systems
  • Assists customers through a variety of channels including phone, email, chat and social media
  • 2 years experience in a customer service environment
87

Customer Service Rep-fan Advocate Resume Examples & Samples

  • Be an advocate for our Fans by owning their problems and/or questions and working relentlessly to deliver an amazing Fan experience
  • Handle inbound calls and/or written communications from Fans regarding orders and inquiries
  • Compose written responses through communication mediums to include email, chat, and trouble ticketing
  • Maintain and Protect Fan data, including documentation of discussions, issues, requests, and other relevant information
  • Flexibility to Work a Weekend Day/Night, Second Shift and/or Holidays
  • Intermediate Phone, Typing, and Computer Navigation Skills
  • Excellent Problem-Solving and Follow-Up Skills
  • Ability to Adapt, Respond, and Prioritize Fan Needs
  • Excellent Verbal and Written Communication Skills: Active Listening; De-escalation Skills; Proper Spelling and Grammar
  • Ability to Effectively Communicate Empathy to our Fans
  • Strong Attention to Detail
  • Ability to Work in Fast Paced Environment that Values Feedback at All Levels
  • Ability to Participate and Complete Mandatory Training
  • One year of Customer Service/Call Center Experience
  • Familiarity with Microsoft Products
  • Experience Interacting with Customers through Verbal and/or Written Communications
  • Experience Working with Ambiguous Situations
  • Sports Fan!
88

Client Advocate Resume Examples & Samples

  • Produces new business through networking and various other means of prospecting
  • Prepare proposals and presentations of appropriate products and services using marketing resources, practice groups and other technical specialists
  • Provide proactive risk management advice to current clients
  • Prepares and delivers underwriting submissions, maintains appropriate documentation for various accounts and/or correspondence
  • Provides prompt and professional customer service
  • Participates in targeted public relations activities
  • Maintains extensive market relationships
  • University degree (typically in business or finance) or equivalent work experience
  • Typically has at least 7 years of relevant work experience
  • Good quantitative skills and personal computer literacy
  • Independently carry out assignments
89

Compliance Advocate Resume Examples & Samples

  • High level of English
  • Willing to learn
  • Interested in problem solving
  • Previous compliance experience
90

Analytics Solutions Client Advocate Resume Examples & Samples

  • Passion for customer care and customer satisfaction
  • A successful track record in developing and managing customer relationships
  • Experience in TM1 and/or other Financial Performance software
  • Requires excellent oral and written communication skills
  • Communication / negotiation – effectively manages expectations, deliver status updates to all levels. Serves as an escalation point for client and facilitates resolution. CoOrdiantes activities, as required
  • Desired experience and skill sets
  • Has some program/project management skills and is able to perform basic project management tasks if required
  • Experience with Cognos Business Intelligence or other BI reporting software
  • Understanding of Cloud offerings and environments
  • Demonstrates strong creative problem solving skills via application of creativity and judgment to resolving technical and business problems
91

The Partner Technical Advocate Resume Examples & Samples

  • Pipeline Build & Progression / Technical Enablement
  • Define and maintain the BP technical enablement plan; include technical accelerators and specific enablement for assigned BP’s, as needed, to close specific gaps
  • Deploy into a structured opportunity identification program for IBM systems hardware, software, and ISV solutions with distributors and aligned business partners; provide partner sales play training as necessary
  • Escalate and resolve critical technical sales support issues to progress opportunities
  • Attend the networking portions of partner demand generation events as subject matter specialists
  • Support business partners in more complex client engagements
  • Assist in attaining new- or re-certifications under Specialty Programs
  • Mentor partner employees; tutor certification/mastery achievement
  • Assesses distributor and aligned business partner technical skill and product knowledge needs and mitigates gaps through technical enablement plans
  • Track and report business partner progress against skills deficiencies and enablement requirements
  • Train partners in solution selling using reference architectures, solution design techniques (TeamSolutionDesign), how to conduct proofs-of –concept (PoCs), and how to position IBM solutions in the marketplace
  • Instruct on how to use IBM tooling such as e-config for solution sizing and TCO related tools such as Butterly, SIO, etc
  • Assist configuring distributor demonstration environments
  • Guide business partners on appropriate use of IBM technical support resources, for example, Techline
  • Support the launch and integration of new technologies alongside other infrastructure and BP solutions
  • Strong knowledge of the IBM Solutions portfolio
  • Strong knowledge of competitive products and offerings
  • Ability to position IBM technologies and platform solutions against competition
  • Value sales and communication skills
  • Understand IBM client and channel support structure
  • Degree in IT/Business/Management
  • Preferable to have implementation experience with IBM Storage products
  • Preferable to have implementation experience with IBM storage products
  • Preferable to possess IBM/HP/EMC/HDS Storage Certificate, Microsoft cerificates, IBM server products certificate, SUN Solaris certificate, Linux Cerificate, VMware Cerificates
  • At least 5 years experience in Server and Storage solutions
92

Advocate, Oculus Medium Resume Examples & Samples

  • Being the primary point of contact for all our partners
  • Working with partners on how to set up machines we send them, coordinating shipping and replacement when there are hardware failures
  • Tracking partner relationships in spreadsheets, checking in with them regularly, etc
  • Learning from our partners - watching them work, convincing them to (or helping them directly) to Fraps videos of their techniques,
  • Sharing that curriculum with them, revising it, doing hands-on work to help new partners ramp up,
  • Representing us at events where our partner artists are doing live performances (e.g. Comic-con),
  • Generally keeping your thumb on the pulse of our hardcore user base and representing them and their priorities to the team when we plan feature work
93

Customer Service Advocate Resume Examples & Samples

  • Under limited supervision, is responsible for service account management in a set of assigned accounts
  • Builds and maintains an active professional network in order to facilitate communications and information transfer
  • Develop and lead monthly business reviews to customers via teleconference. These reviews include, but are not limited to, SR history, outstanding service requests, contract status, site information updates, connectivity status, microcode levels, technical advisories, planning and coordination of resources, and planned activities. This individual will also be responsible for analyzing the data and providing detailed recommendations based on the data presented
  • Responsible for managing all complex service matters, including open SRs with a high importance on Sev 1s s to ensure that the correct business units are assigned and responding in a timely manner
  • Responsible for ensuring that the value-add of the program and their service is communicated and accepted by customers, assuring the customer renews annually
  • Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs
  • Work in a highly matrixed environment and develop relationships across EMC to provide the best possible customer experience
  • Demonstrate strong leadership during crisis situations
  • Assist in the mentorship of new Customer Service Advocates to ensure that EMC best practice and methodologies are adhered to on a consistent and global basis
  • EMC Proven Professional Certification desired
  • Knowledge of data center operations and storage technology foundations desired
  • Prior Account management experience required
  • Reporting skills via various tools/applications
  • Self-management,
  • Strong industry knowledge,