Advocate Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the advocate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

C Carter

Charlie

Carter

81721 Donnelly Club

San Francisco

+1 (555) 329 5414

81721 Donnelly Club

San Francisco

Phone

p +1 (555) 329 5414

Experience Experience

San Francisco, CA

Client Advocate

San Francisco, CA

Schulist and Sons

San Francisco, CA

Client Advocate

Manage policy checking and delivery within mandated time-frame
Manage policy checking and delivery within mandated timeframe
Provide direction and management to the servicing team
Provide direction and management to the Construction servicing team
Provide direction and management to the client servicing team
Provide direction and management to the Real Estate servicing team
The willingness to go outside of their comfort zone, work on projects outside of the job description, and go the extra mile to make customers successful

Boston, MA

Developer Advocate

Boston, MA

Heller-Mertz

Boston, MA

Developer Advocate

Reviewing and maintaining technical documentation, plus creating other support materials for developers
Acting as an advocate for our developers, reporting and acting on observed areas for improvement in our support efforts
Conducting deep dive analysis of and provide routine reporting on inbound contact activity across developers, identifying patterns and trends
Promote Agile Software Development practices including SCRUM, Extreme Programming (XP), Paired Programming or Test Driven Development (TDD)
Conducting deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
Conduct deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
Actively participating in open source projects and being a member of the open source community

present

New York, NY

Customer Service Advocate

New York, NY

Hodkiewicz, Johns and Ankunding

present

New York, NY

Customer Service Advocate

present

Assist our global, outsourced Customer Service team in resolving customer’s claims/inquiries, providing clear instructions to them when necessary
Coordinates work activities with supervisors, managers, departments, etc
Provides expertise and customer service support to members, customers, and/or providers
Follow the “Golden Rules” of Call Queue Management, Quality Call Management and Quality Email Communication
Education on disease management programs and healthy living programs personalized to the customer’s medical condition or health improvement goals
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
Works to research and resolve problems in a timely manner while maintaining productivity standards and performance

Education Education

Bachelor’s Degree in Psychology

Columbia University

Bachelor’s Degree in Psychology

Skills Skills

Detailed knowledge of, and experience in, health plan claim processing and customer service functions or extensive medical insurance billing and follow up
Strong organizational and ability to prioritize tasks and meet deadlines
Valid certificate of good conduct
Familiar with various types of medical plans and knowledge of client plan provisions
Acts as a knowledge resource for all items related to participant claims and/or access-to-care issues
Strong writing and verbal skills
Computer literate with proficiency in MS Word, Outlook and Excel
Identifies trends and is able to provide client-ready trend analysis
Phone and professional interaction skills
Microsoft Office, Outlook, Windows, Powerpoint, Excel, Word, etc

Create a Resume in Minutes

15 Advocate resume templates

Read our complete resume writing guides

Brand Advocate Resume Examples & Samples

Generate on-air, online and on-site promotional ideas that market the station and grow ratings and revenue
Provide Promotion Manager with all information for on-air, online and on-site promotion paperwork and CBS legal approval, inclusive of adequate contest rules, contractual agreements and sponsorship agreements
Coordinate with Promotions Manager regarding on-air, online and on-site contests, prizes and giveaways
Schedule all talent appearances, Part Time promotion staff and live remotes with Event Operations Manager
Coordinate sales and station promotional activity outside the station, with Event Operations Manager
Coordinate with Event Operations Manager on special projects, event website development and marketing
Develop sales promotion ideas and plans for Sales Department. Includes sales call participation
Prepare recaps of all events including timeline, promos, on-air activity, communication to staff and listeners, event specifics, location, logistics, results and station ‘credit’ from listeners and advertisers
Responsible for all copy and traffic/production orders for station promotional inventory
Coordinates with station Digital Content Developer on station events, contests and content
Responsible for Social Media updates of events, contests and content
Work with the Program Director in managing marketing and promotion expense budgets
Maintains the station event and promotion calendar
Look for additional opportunities where station(s) may grow in the area of visibility, revenue and community service
Other marketing & promotions duties as assigned by Station Program Director

Customer Service Advocate Resume Examples & Samples

Ability to rapidly and accurately type while inputting customer orders and responding to customer inquiries
Willingness and desire to interact with and learn new technology
Communicate with outstanding verbal and written skills
Demonstrated strong prioritization, organization and initiative taking skills
Ability to work productively and flexibly in a fast-changing, demanding environment
Familiarity with ecommerce and online shopping in general
Solid experience with either Windows XP, Microsoft Office, Excel and Word or Google Apps (Gmail) or similar business applications
Demonstrated knowledge of retail services and product categories sold at Eastern Mountain Sports and Bob's Stores: hiking, camping, running, water sports, snow sports, sportswear, fashion apparel, workwear

Developer Advocate Evangelist Resume Examples & Samples

The Advocate will be able to represent the HMH Labs team publicly, speaking at conferences, on panel sessions and at developer user groups
At times the Advocate may be called upon to engage with press and bloggers with a mission of promoting the HMH developer resources
The Advocate will be knowledgeable about trends in education technology and the challenges that educators and learners face in today's technical transformation in education
The Advocate will also be able to write technical documentation for a developer audience and will have the opportunity to inspire the developer community with the creation of simple code samples to supplement core documentation
The successful Advocate will bring their passion and energy for new technology and a desire to connect others to HMH
Bachelor's Degree in Computer Science or Engineering or equivalent experience
Masters Degree a plus
Previous jobs might include: developer advocate/evangelist, developer (mobile/web/other), product manager with a developer background, sales engineer, technical writer
Familiarity with up-to-date technologies
Minimum of 10 years of experience

Consumer Advocate & Project Watchdog Reporter Resume Examples & Samples

Ability to produce top-notch watchdog journalism
Exceptional cross-platform storytelling skills
Exceptional core journalism skills (reporting, producing, editing)
Deep understanding of and curiosity about competition for our customers' time and money
Self-motivation and self-direction
Advanced knowledge of social media and how to engage fan base on digital platforms in the public space
Photo and video skills
Effective communicator; able to get along with diverse personalities
Able to multi-task and excel under intense deadline pressure in a rapidly changing environment
Knows how to use time effectively in an always-on workday
Works collaboratively within a cross-functional environment
Must embrace peer-to-peer feedback and training
Applies innovative, creative thinking to support the company's goals
Writing, spelling, grammar, AP and local style
Industry knowledge
Command of media law and Principles of Ethical Conduct
Bachelor's in Communications, Journalism or equivalent in experience and education
Five years of experience developing a personal brand and fan base
Experience with advanced storytelling techniques on multiple platforms

Claims Advocate Chicago Resume Examples & Samples

Directly handles clients as primary consultant including complex consulting and strategy
Supports new business with sales presentations and RFP
Responsible for input on development and execution of the strategies of the practice
Manages the appropriate level of resources for your clients
Displays a visible sign of professionalism and direction for the practice
Maintains local relationships with all major trading partners
Participates in meetings and provides ideas and strategies that strengthen the practice
Ensures quality and consistency in executing best practices
Partners with others as necessary to continually improve quality and innovation of group
Monitors and improves the performance of trading partner’s services for your clients
Participates in strategic large client meetings as required
Manages the quality and appropriateness of client service agreements
Ensures practice strategy alignment with Willis business plans
Maintains direct relationships with key clients
Ensures appropriate program design and documentation - service scope aligns

Client Services Advocate Seattle Resume Examples & Samples

Keeps clients in compliance with contractual reporting and payment terms
Coordinates and attends technical and claim audits when necessary
Vigilantly monitors contracts or programs for assigned clients and identifies any anomalies
Ensures problem collections are escalated to management’s attention and client expectations are properly managed
Ensures client’s year end collateral funding requirements are fully met

Client Services Advocate Philadelphia Resume Examples & Samples

Provides historical perspective on renewing programs and in-depth analysis of reinsurer performance
Ultimately responsible for coordinating query resolution with the clients to effectively manage queries per client instructions
Responsible for creating and providing MI reports and/or spreadsheet analysis, as required by the client and broker

Client Services Advocate Minneapolis Resume Examples & Samples

Leads coordination with brokers on marketing and placement strategy for new and renewal business
Maintains company record management and ensures critical company updates are recorded
Coordinates and attends regular client visits/meetings to ensure client satisfaction and to gain an understanding of clients business and operating environment
Coordinates with Account Controllers to assist with any cash issues that may arise
Provides support in collection efforts, if required, by coordinating with Account Controllers

Bank Client Advocate Resume Examples & Samples

Engaging in new hire training classes as a SME
Delivering coaching sessions with assigned CEAs (Client Experience Agents)
Working with WFM to exceed all service productivity goals (service level, agent availability, occupancy, etc.)
Making sure we exceed all client experience goals (measured through external surveys)
Training agents on new service and sales campaigns and initiatives; helping ensure we exceed all relationship deepening and sales goals
Delivering daily huddles to update CEAs on daily performance items, provide recognition and updates on execution delivery
Making sure we exceed all compliance and regulatory requirements
At times, this individual will also help support certain interview activity for our CEAs but will not be responsible for final hiring decision
30% of their time will be spent handling escalated client service issues
Serving as single point of contact, the CA will partner with internal team members to efficiently and thoroughly resolve certain escalated client service issues
Following up with appropriate internal team members as needed to update service delivery model to minimize client effort and enhance overall client experience (identify additional agent training, agent entitlements and process / work flow improvements aligned with improving client experience)
Working with our Experience Coach and product / marketing teams to implement successful sales acquisition and relationship deepening efforts (including cross selling, up selling and inbound/outbound referral campaigns)
Working with Sales Support Manager and Experience Coach to insure proper execution of our sales campaigns. Including sales contests, incentive plans and exceeding established sales governance goals
20% of their time will be spent supporting front line inbound / outbound service and sales calls as needed
High school diploma required
3+ years of customer service experience
Bachelor’s degree strongly desired or the equivalent combination of education and experience
5+ years of management experience in a call center environment
Customer Service: Must be service driven with an ability to dissect complex problems and create solutions that put the customer first. Must be passionate about empowering others and going the extra mile for both the internal team and our customers. Able to understand the needs of others
Sales/Relationship Deepening: Must be able to develop and coach agents to be industry leaders in providing product and service solutions in a consultative manner
Communication: Exceptional listening skills, strong verbal and written/documentation skills, and the proven ability to communicate with and adapt to diverse individuals (internal and external to the company). Strong presentation, facilitation, and interpersonal skills. Creates a positive environment by fostering open and honest communication
Leadership: Leads by example by upholding TIAA Direct core values of client commitment, excellence, integrity and respect. Strategic thinker, with the ability to embrace and lead change. Ability to influence and empower others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership. Eager to teach and develop others. Ability to recognize talents and or developmental needs. Conceives, proposes and implements initiatives designed enhance customer and employee experience
Technology: Able to proficiently utilize all applications, systems, and financial planning tools including Microsoft Office, Seibel, and other customer relationship management tools. Experience with metrics and reporting findings to management
Teamwork: Ability to closely partner with internal business partners and other key members of the organization. Strong negotiation skills with sound judgment and decision-making. Ability to influence others and operate flexibly. Consistently exemplifies cross-company collaboration and partnership. Values diverse and differing opinions. Ability to work independently when appropriate
Driven: Ability to identify opportunities for personal and professional growth for self and team. Encourages continuous learning. Takes ownership and responsibility for work

Client Advocate Real Estate & Hospitality Practice Resume Examples & Samples

Demonstrable & current in-depth knowledge & understanding of the real estate and hotel industries and sectors, including the main products & services produced and processes used
The candidate must have a proficient working knowledge of Microsoft Office systems, particularly Excel
An extensive and current network of contacts within the Willis organization would be highly advantageous additionally

Developer Advocate Resume Examples & Samples

Work closely with engineers, product managers, marketers, and partnerships to improve the Parse developer experience
Provide technical guidance to key Parse partners
Deeply understand Parse technologies
Participate in developer events, webcasts, and other outreach programs
Build online and offline communities
Write and maintain sample applications, documentation, blog posts, and other developer facing content

Advocate Work Schedule Resume Examples & Samples

Partners with Advocacy Triage team to ensure timely response to critical and non-critical Advocacy cases
Acts as a knowledge resource for all items related to participant claims and/or access-to-care issues
Collects pertinent information from participants, documents the information concisely, conducts thorough research and follows up with participants within the appropriate timeframe
High School diploma or G.E.D. required
2 plus years of detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing required
Ability to understand / interpret client plan provisions
Accurate and consistent research and follow up skills
Well-developed problem-solving skills
Retiree Health Exchange knowledge a plus
Work Schedule, Monday - Friday 9:30AM - 6:00PM

Customer Success Advocate Resume Examples & Samples

Bachelor’s degree, advanced degree preferred in information technology management, instructional technology or other education-related field
3+ years experience, preferably in a technology focused position within a higher education institution
Experience working in a higher education sector, preferably in e-learning, instructional design or instructional technology management, institutional research, or media services
Understanding of the application of instructional and administrative technologies to varied teaching and learning environments, especially for institutional assessment or continuous improvement
Strong oral and written communication skills
Proven track record of successfully managing large/high value accounts and developing strong client relationships with the all levels of an organization
Problem solving and critical thinking skills a must
Effective at creating, gathering and analyzing reports and data
Able to multitask and to consistently perform under the pressure of deadlines and other demands
Highly organized, task oriented individual who is a proactive and impactful communicator
Effective at gathering and compiling reports
The successful candidate must be very self-driven and able to work independently and with little supervision
Travel approximately 30% - 40% of time
Li-CG1

Customer Success Advocate Resume Examples & Samples

Mentor other team members in area of expertise, including assessment, change management and/or enterprise architecture
Manage strategic & operational projects as assigned and related to areas of expertise
Act as thought leader in key organizational relations and/or partnerships as they relate to areas of expertise
Develop artifacts that act as ‘best practices’ for the team to utilize
5+ years experience, preferably in a technology focused position within a higher education institution
LI-CG1

Advocate Escalations Resume Examples & Samples

Technical skills required to meet Proficient level in the Escalation Advocate role
Detailed knowledge of client’s plan provisions/requirements and customer service functions
Reliable, consistent research and follow up skills
Superior written and verbal skills and effective use of advanced customer service principles
Effective use of workstation functionality (e.g., TBA system, Plan Reference, Windows Applications)
Well developed problem solving skills

Client Advocate Senior Analyst Resume Examples & Samples

Identify, manage and report issues and escalations on behalf of principal offices
Gather requirements, collaborate with teams and analyze information to further organizational goals
Coordinate, facilitate and attend meetings with project teams, OCIO staff or Department principal offices for project and/or operational purposes
Establish/maintain and strengthen relationships with customers to ensure services are meeting customers’ needs in accordance with the contract
Assist the team in defining appropriate client technical solutions
Serve as the front line for customer support and service needs
Report trends and issues to management, cross functional teams and clients
Work closely with PMO office and technical staff toward short-mid-long term technical system planning when appropriate"djam”"LIDSFG"
Proven business analysis skills, including requirements management and trend analysis
Interpreting and presenting technical requirements to internal and external customers
Information technology experience preferably in a data center or help desk environment
Experience in business process definition and improvement
Networking and team building skills
Strong communication skills and proactive demeanor
PMP Certification is a plus
ITIL Foundation Certification is a plus

Customer Care Advocate Resume Examples & Samples

Provides quality customer service by phone or by correspondence with customers, Provides a wide variety of information to customers, i.e., programming, rates, billing, technical assistance and order scheduling, Resolves problems by using available information and good judgment and decision making skills with the ultimate goal being customer satisfaction with one call resolution. Provides high level technical support for customers on TWC equipment set up, VCR hook-ups, DVRs, and HD issues, trouble shoot reception problems over phone prior to issuing a repair call
Monitor Director Screen for productivity and schedule compliance, Assist supervisors with day to day activity. (Floor Support, customer call-backs, working daily productivity reports).Job Requirements
Education & Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Technical aptitude along with concise trouble shooting skills with the following programs; Remedy, Uptime and I-Glass
Expert with Internet Protocol, modems and Microsoft Windows,XP, NT, 2000, ME and 98
Expert in Outlook and Outlook Express.Preferred Qualifications
Knowledge of MacIntosh operating systems
Experience with DOCSIS, and Primal
Familiar with field and PAC operations
Other skills and abilities including those specific to locale
Complete all the requirements of an Advanced Customer Care Specialist for a minimum of six months
Ability to provide high level of technical support to Road Runner customers
Monitor the Director's screen for productivity and schedule compliance
Assist Supervisors with day to day activities (Floor support, customer call-backs, and working daily productivity reports.)
Individual must be accurate, efficient and complete tasks with minimal errors, discrepancies on installs and service call orders.Supervisory / Managerial Responsibilities
Leads, assigns, trains, schedules or oversees work of others

Client Success Advocate Resume Examples & Samples

Support clients with their projects to drive adoption of Blackboard technology
Aid clients in the development of institutional policies that promote effective use of technology
Conducts recurring account status calls to asses client satisfaction, address client requests, progress new initiatives and remediate issues. Creates and maintains action and communication plans that track these client interactions
Level of travel: 50-80%
2 - 4 years of technology implementation support experience, or 2 – 4 years experience in University teaching and learning support
Written and spoken fluency: English and Arabic
Language skills in addition to English and Arabic would be an advantage

Customer Service Advocate Resume Examples & Samples

HS Diploma
1-3 years of previous experience as a Customer Service Representative in managed care/health care
Knowledge of benefit plan design $

Advocate Work Schedule Resume Examples & Samples

Consistent research and follow up skills; collects pertinent information from participants, documents the information concisely, conducts thorough research and follows up with participants within the appropriate timeframe
Partners with Advocacy Triage team to ensure timely response to critical and non-critical Advocacy case
A knowledge resource for all items related to participant claims and/or access-to-care issues
2 plus years of detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing & research required

Client Advocate Human Capital Practice Resume Examples & Samples

Bachelor’s degree or higher
At least 7+ years employee benefits account management experience, preferably from an employee benefits consulting firm, brokerage, third part administrator or insurer
Holds, or is working towards, an appropriate professional designation (e.g. ISCEBS, PHR, SPHR); valid insurance license essential

Cloud Data Services Developer Advocate Resume Examples & Samples

Produce and maintain apps that showcase Cloudant’s features
Synthesize feedback from the community, our sales engineers, and customer support to deliver better developer resources
Evangelize Cloudant at events, such as meetups and conferences
Compose blog posts, videos, or talks to promote what’s possible with Cloud Data Services (CDS)
Compose and maintain product and feature documentation
At least 1 year experience in programming of JavaScript, Python, Ruby or any other modern programming language
At least 2 years experience in demonstrated writing skills
Readiness to travel 25% travel annually
English: Fluent

Account Advocate Resume Examples & Samples

Work as part of a team on the implementation of client sponsored energy efficiency programs
Provide technical assistance and guidance on energy efficient technologies, applications and practices to building owners/operators, contractors and other stakeholders participating in utility sponsored energy programs. Must be able to effectively communicate to both technical and non-technical audiences
Maintain ongoing communications with participating contractors and consultants
Provide general support to field based staff
Coordinate and follow up on program Quality Assurance activities as appropriate
Act as liaison between program participants and customer service/processing team
Field phone calls and inquiries as required
Responds to trade allies and customers inquiries and answers product and service questions
Resolves and clarifies customer and energy efficiency program complaints
Provides IT support and training to energy efficiency program participants
Tracks areas for process improvements
Bachelor’s degree (Business, Engineering, Energy, Building Science, Construction Management, Communications) or related trade experience
1-2 years of sales and business development experience or energy efficiency related experience
Professional sales experience
Demonstrated ability to provide project leadership and meet client goals
Strong analytical, problem-solving and decision making capabilities
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Ability to handle multiple priorities

Branch Advocate Resume Examples & Samples

At least 5 years experience in MS Office tools (Word, Excel, Power Point)
At least 5 years experience in Business / Management / Social Sciences / Other
Excellent communication and negotiation skills
Ability to work in a multi-lingual / multi-cultural environment
Understanding the implications of different pricing options / methods
Ability to follow Business Controls and maintain bid audit trail
Applying basic teaming skills to work within teams
Ability to solve problems within own work group and provide an innovative approach to achieve own work group objectives
Detail orientation with the ability to multi-task
Ability to prioritize work in a fast spaced environment and work under time constraints

Advocate Work Schedule Resume Examples & Samples

High School degree or equivalent
2 plus years of medical billing, coding, appeals and denials insurance claims research and processing experience required
Strong knowledge of all types of medical plans (HDHP, PPO, HMO, etc.)
Work schedule 9:30AM to 6:00PM Monday through Friday required

Midwest Region Health Care Leader & Client Advocate Resume Examples & Samples

Working with our Sales/Production leaders develop and manage an active pipeline through calling on potential clients, conducting in-depth analysis/risk assessments, presenting information on the organization's capabilities, strategically cross-selling products aligned with clients' needs and introducing other technical specialists (as needed) to win and retain each client's business
Coordinate team meetings at least 150 days before the client renewal date to determine the renewal strategy prior to meeting with the client
Attend all client renewal meetings 120 days prior to the renewal date and develop a Client Renewal Action Plan
Track renewal timeframes to ensure the team is aware of pending dates and regularly update the Client Renewal Action Plan
Track all open items with clients and ensure the service team meets all deadlines and deliverables
Act as first point of contact to resolve client billing issues and to follow-up on overdue client receivables
Coordinate and maintain account schedules of insurance, policy registers, policy synopsis reviews, network briefs and team service charts
Coordinate with Finance personnel on completion and delivery of premium finance quotations and final agreements
Manage the account aged receivable process timely and accurately
Coordinate and monitor creation of required compliance documents (i.e., the Client Engagement Guide)
Drive the MBR Process for team
Monitor and research the internet, print media and industry magazines for market trends and information that will increase their knowledge of the insurance industry, our clients and the industries in which our clients operate. Bring all pertinent information to the attention of the service team as appropriate
Understand the Willis Value Experience - Value Gap, Client Bill of Rights, GLOCAL, Willis Excellence Model, Client Advocacy and Client Service models, etc
Develop client service agreement including fee development and service deliverables
Prepare and present annual stewardship report
Coordinate with SOP (Claims Management, Loss Control, etc.) the required services available to the insured
Supervise workflow of assigned client service teams which will include client managers, assistant client managers etc
Coach, coordinate and develop client service associates
Keep abreast of industry information, new product information, coverage and technology in an effort to continuously improve knowledge
College Degree Preferred
Licensed Broker required
Minimum of 8 years’ experience
Technically proficient in at least one of the core disciplines (Property, Casualty etc.)
Strong ability to multi-task
Strong leadership and interpersonal skills
Strong Analytical abilities
Systems proficiency
Proficient in Microsoft Office (Word, Excel and PowerPoint)

Client Advocate Human Capital Consulting & Employee Benefits Resume Examples & Samples

BA/BS degree in related field of study required
Advanced education degrees preferred. Valid State-relevant Insurance license(s)
3 years successful experience in employee benefits and human capital consulting services sales ideally with exposure to groups of 250 plus members
Ability to identify and leverage essential information and think in a critical and logical manner
Excellent communication skills and interpersonal skills

VP, Customer Experience Advocate Resume Examples & Samples

Listening to the voice of the customer through understanding of customer defects and pain points in surveys
Developing KPIs & measurement strategy including both financials and customer experience metrics
Performing consumer research including competitive benchmarking
Designing end to end customer experience solutions including the development of process flows, journey mapping, and working with our design team on prototype development
Conducting usability testing sessions of experiences with consumers
Working with finance and decision management on building strong business cases including assessing value based on Customer satisfaction and NPS
Partnering closely with technology on building technology requirements for tech based projects as well as ensuring what is designed is ultimately what is built
Developing both internal and external communication plans
Presenting findings and progress on initiatives to executives
Background in Customer Experience Strategy or User Experience Design essential. 5 to 10 years preferred
Organized – ability to manage a program end-to-end, work with cross-functional teams, and keep projects on track. Project management skills a plus
5+ years in Credit Cards or financial services preferred
Technology and Digital Platforms knowledge – must have the ability to actively participate in a discussion around technical requirements, and have the ability to translate between technology, platforms, marketing and customer experience
Analytics background a plus. Ability to use insights from customer research and data to drive decisions, design, and improvements
Strong communication skills – verbal, written, and presentation skills
Proactive and responsive. Self-starter who can work collaboratively to achieve results
Preferred knowledge of customer experience metrics including Net Promoter Score (NPS)

Developer Advocate Resume Examples & Samples

Develop a deep understanding of Rackspace’s products and services and have sufficient technical acumen to discuss hosting infrastructure architecture
Have a deep understanding of the startup ecosystem, perhaps having first-hand startup experience, and be recognized within the startup community as a go-to resource for all things Rackspace and startup related
Meet with startups and top accelerators to network and educate them on our services
Travel the West Coast and beyond, share your expertise on Rackspace technology, coordinate with strategic partners, and accelerate the rate of Rackspace’s adoption by developers and startups in many other very public ways
Stay on the cutting edge, and help others get there, too
Establish yourself as an industry leader
This role will create opportunities, be the face of Rackspace, speak at events, develop relationships with key constituents and influencers, engage with product management on adoption of key initiatives, blog, Tweet, and speak about Rackspace Cloud consistently
High school diploma or equivalent required. * Requires moderate to deep understanding of hosting infrastructure and architecture requirements for a wide range of applications. * Experience forming developer groups, writing developer articles, speaking at developer conferences, and/or leading technological change. * Consulting experience preferred
TRAVEL:** Must be able to travel domestically, up to 30%

Client Mgmt Senior Advocate Resume Examples & Samples

Help manage one or more client relationships, including scheduling and meeting all client deliverables
Maintain/manage client expectations and coordinate deliverables timelines with vice president and staff
Demonstrate strong knowledge of accounting, specifically with respect to alternative investment funds, with a focus on private equity limited partnerships
Assist in preparation of goals and career development plans for junior staff
Provide input into semiannual performance appraisals and discussions for junior staff
Provide guidance and direction to junior staff on all technical and client-service-related topics
Review fund governing documents, offering documents, subscription documents, side letters, and investment management agreements, in order to ensure proper application of fund terms
Review all transaction documentation and supporting files, and understand the features of the investment transactions, accruals, etc
Prepare/review work paper files for accuracy and completeness, including capital activity, investment activity, income and expense accruals, valuation adjustments, etc
Prepare/review management fee calculations, including offsetable amounts, management fee waiver contributions, etc
Prepare/review investor allocations and capital account statements
Prepare/review capital call and distribution calculations, sources/uses of cash, allocations, and investor notices
Create, maintain, and/or review distribution waterfall (carried interest) models, in keeping with the applicable fund terms
Prepare/review financial statements, notes disclosures, and supporting schedules
Help manage the year-end audit process, in collaboration with the VP, client, and auditors
Where applicable, support the tax team with information to prepare tax compliance/reports
Support Citi corporate goals and business/departmental initiatives
Undergraduate degree in Accounting or related field
4-7+ years experience in accounting, with a focus on alternative investments funds – private equity experience a plus
CPA designation a plus
Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting, with an emphasis on investment partnerships
Experience supervising one or two junior professional staff
Hands-on management style with strong leadership skills and ability to develop junior staff
Demonstrated project management skills with the ability to multi-task
Sungard Investran experience a plus
Proficiency in Microsoft Office suite, with advanced Excel skills

Client Advocate Pittsburgh Resume Examples & Samples

At least 7+ year’s client management and/or insurance sales experience, preferably with an insurance brokerage industry leader
Experienced in middle-market to large account risk management
Excellent communication (verbal & written), numerical, presentation & organizational skills
Valid Broker license essential
The candidate must have proficient working knowledge of Microsoft Office systems, including Excel
Previous managerial or leadership experience in a client-facing mandate would be highly advantageous

Client Advocate, Chicago Resume Examples & Samples

Client Services experience
Proficient in Windows, MS Excel, Word, and Web navigation required
Effective Customer communication skills
BA/BS degree, preferred /Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./

Senior Product Advocate Resume Examples & Samples

Excellent written and verbal communication skills (English and Spanish)
Portuguese language skills will be a plus
Advanced computer software skills. Ability to handle multiple projects simultaneously

Client Mgnt Senior Advocate Resume Examples & Samples

Supporting multiple performance models for 24,000 Private Bank accounts
Supporting new and more complex performance reports that include Composites, Risk statistics, Attribution, Portfolio Analytics
Enhancing existing reconciliation process at the account level down to the security level
Assist the performance manager with building tools to reconcile aggregated group level returns
Assist the performance manager with building a process to perform cross-system reconciliation of performance data in a timely manner
Support of In View performance functionality
Assist performance manager with day to day oversight of offshore resources which includes
Knowledge of performance reporting and performance calculations is mandatory
Knowledge of Investment and Banking products is preferred
Analytical with the ability to complete assigned tasks independently
Excellent organizational and communication skills
Knowledge of core Microsoft Office tools
Knowledge of Oracle Databases / ability to write SQL queries is a plus
BA/BS in Finance or related field

Service Advocate Resume Examples & Samples

1) Conduct in-home assessment of older and dependent adult clients, collecting data in a standardized fashion using data collection forms
2) Provide care coordination and advocacy for clients to minimize their vulnerability for abuse, to improve their living conditions and quality of life, and to aid safe aging in place
3) Assist clients to enhance their level of functioning, with effort focused on crisis abatement, provision of basic needs (health, nutrition, housing, transportation, etc.) and linkage to services
4) Ensure that the client’s safety and basic needs are being met. Develop short-term and longer term care plan after basic needs are met
5) Educate victims about how to navigate the elder justice system and how to report elder abuse to the appropriate legal and regulatory agencies
6) Obtain consent from clients to allow their information to be used in a research study
7) Comply with all requirements for mandated reporting of abuse
8) Conduct visits to the victim’s home at the time of the initial assessment and subsequently, as needed. Provide on-going care management visits and phone support
9) Connect the client to Area Agency on Aging-con tracted care management for those who require continued and ongoing care management services
10) Attend and participate in meetings with the Forensic Center team
11) Provide consultation, information, and referrals on aging issues and community resources to Forensic Center team members
12) Respond to information and support requests from elder abuse survivors and the community at
1) Participate in outreach efforts to market the services of the Case Manager- Service Advoc ate to Adult Protective Services, law enforcement, ombudsman, and other team member agencies
2) Assist in increasing the number of referrals to Elder Abuse Forensic Center
1) Participate in Forensic Center team presentations as applicable
2) Other duties as required
6) Ability to be productive, stay organized and use time effectively
7) Bilingual in Spanish preferred

Customer Service Advocate Resume Examples & Samples

1+ year of previous experience as a Customer Service Representative in a Managed Care / Health Care setting
Knowledge of benefit plan design
Experience with call / performance metrics, aux in/out, etc
Able to answering 100+ calls daily

Customer Success Advocate, LAC Resume Examples & Samples

Deliver high quality and engaging educator success sessions for academics, on-site with customers
Bachelors degree. Advanced degree preferred in information technology management or instructional technology
Experience working in a higher education sector, preferably in learning management or instructional technology management
Proven ability to engage effectively at a senior level in client organisations
Substantial experience in the application of instructional technologies in a variety of learning and teaching contexts
Ability to work independently and be self-motivated
Written and spoken fluency: English and Spanish
Experience working in the education sector, preferably in learning management, instructional technology management or planning and business intelligence

Client Advocate Resume Examples & Samples

Proactively & positively managing Willis’ business relationship with the client
Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis’ service to the client and ensuring the integrity of said provision at all times
Ensuring that client engagement, contract formation and service delivery processes are fully compliant with Group policies across all territorial, legal and regulatory domains
Increasing the profitability of the client account & ensuring retention of that business over time
Leading by example and providing a strong role model and influence on others for best Client Advocate practices
At least 7+ years’ client management and/or insurance sales experience, preferably from an insurance brokerage industry leader
Deep knowledge of and experience with Construction accounts highly desirable
A comprehensive & broad network of active contacts in the industries & sectors of focus
Proficient working knowledge of Microsoft Office systems

Customer Success Advocate, UK Resume Examples & Samples

Serve as an expert in Blackboard products, including their functionality, industry application, and deployment methodologies
Work cooperatively with the Blackboard Educational Services team to ensure successful completion of implementation and other consulting projects
Engage in strategic conversations regarding Blackboard product capabilities and benefits with customer constituents
Support the development of advocates within our client institutions to support the continued development of academic support activities
Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations working with the regional Blackboard project manager where applicable
Work collaboratively with Account Executives as part of the account management process
Closely monitor adoption rates of assigned accounts
Cultivates client references and documents client successes
Demonstrable ability to effectively present a solution to fit a given specification
Written and spoken fluency: English
Language skills in addition to English would be an advantage

Health Insurance Advocate Resume Examples & Samples

Utilizes personal computer and Customer Relationship Management tool to access customer accounts and product information
Utilizes software based telephone system with headset throughout the workday
Assists customers with a wide variety of benefit questions and plan features via information accessed through the computer. Reviews the retiree’s account and answers questions to assist with enrollment into individual health insurance products
Educates retirees about Medicare, The Affordable Care Act and access to Health Reimbursement accounts
Supports retirees with use of health reimbursement accounts
Attends meetings and training as directed
Performs additional tasks as directed
Excellent verbal communications and listening skills via telephone
Solid written communication skills
Technically savvy with ability to navigate multiple Internet based programs at once
Ability to create client champions through impeccable consumer engagement fostering world-class customer care and retiree advocacy
Ability to be adaptable in a constantly changing environment
Written communication is clear and concise
Demonstrated willingness to take ownership of cases and follow through until customer is completely satisfied with outcome
Learns and comprehends new concepts
Knowledge of Medicare or Insurance Market Places
Resident State Health Insurance License (Xerox is willing to assist well qualified customer care specialists in obtaining their license)
Experience working in a call center environment
Demonstrates empathy toward customers experiencing a significant change
Associates’ Degree with 2 years customer service experience, and related experience in health care industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
High School Diploma or GED with 4 years of customer service experience, and related experience in health care industry (e.g. health benefits, health insurance claims processing, advocacy, etc.)
Computer proficiency
Flexibility to work specified shift and extended hours as necessary

Specialty Servicing Advocate Resume Examples & Samples

2 + years mortgage loan processing experience specifically processing Conventional, FHA, and VA
1 year experience with Assumption Loans
Ability to review and understand death certificates, divorce decrees, property settlement statements, last will and testament, probate documents, Quit Claim deeds, all schedules of title, and tax analysis of self employed borrowers
Knowledge of Word and Excel
Knowledge of AS400, Landsafe, URS, SharePoint, FHA Connection, SAM, VA Portal and Fraud Guard (Safe Check)
Working Knowledge of Debt to Income Ratio and how to calculate
Review and Interpret Manual Underwriting Guidelines
Ability to Multitask
Able to Communicate effectively with borrowers and underwriters
Must be able to handle high call volumes
Be able to effectively handle escalated calls
Demonstrate flexibility in a constantly changing environment
Strong Knowledge of the overall mortgage process
Strong Knowledge of Underwriting Guidelines
2+ years of Mortgage Assumption Processing

Client Advocate Resume Examples & Samples

Professional designations such as CEBS, and NAHU preferred
Proven track record of successful pipeline development, delivery of effective sales strategies and reputation as a client-centric sales professional
Comprehensive working knowledge of principles and methods of selling products; services and value propositions; sales marketing strategies and tactics; technical knowledge of insurance and risk management products, services, and value propositions; pipeline management & cross-selling
Ability to work in a client-centric strategic and decisive manner according to tight deadlines

Advocate Specialist / Intake Coordinator Resume Examples & Samples

High School diploma or equivalent required
Required shift time of 9:30 am to 6:00 pm (Monday through Friday)
Knowledge of, and/or experience in, health plan claim processing or medical insurance billing and customer service functions
Superior verbal skills and effective use of advanced customer service principles
Excellent written communication skills demonstrated by accurate, concise documentation
Experience in high inbound call volume environment preferred

Client Advocate Resume Examples & Samples

Bachelor’s Degree or equivalent
Possesses the needed foundational skills of reading for information, locating information, and active listening
Strong organizational, analytical, interpersonal, and oral/writing communication skills
Excellent computer skills necessary including experience with MS Windows, including Word, Excel, and order processing or internet-based software
Possesses typing and spelling skills necessary to perform data entry at an acceptable rate

Client Services Advocate Resume Examples & Samples

Leads coordination with contract drafters to ensure wording provisions are executable and meet servicing requirements
Ensures placed programs are properly documented and recorded within Willis Towers Watson Re’s operating system
Ensures premiums are invoiced and settled in accordance with contract terms
Prepares and presents service delivery and account management materials for clients Keeps brokers apprised of issues and escalates as appropriate
Acts as an informational resource to Client, Broker, Market and Management for assigned accounts
Ensures high priority cash items are communicated to Account Controllers for settlement outside of normal payment cycles
Coordinates with client on any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims)
Adheres to internal standard operating procedures, and external regulatory requirements. Understands and is compliant with WEM requirements
Specific experience with claims and accounting in reinsurance or insurance (brokers, reinsurers, or insurers)
To perform this job successfully, an individual should be able to demonstrate expertise in Microsoft Word, Excel, and internal operating systems
Certificates, Licenses, Registrations: Possess or is working towards ARe designation
Ability to work independently and proactively

Onsite Clinical RN Advocate Resume Examples & Samples

Manage network participation, care with specialty networks, care with DME providers and transfers to alternative levels of care using your knowledge of benefit plan design
Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally
Identify potentially unnecessary services and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
Examine clinical programs information to identify members for specific case management and / or disease management activities or interventions by utilizing established screening criteria
Conduct admission review, post-discharge calls and discharge planning
Active RN license
Ability to be licensed in multiple states without restrictions
Prior clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
Ability to work independently under general instructions and with a team
Valid drivers license and/or dependable transportation necessary (variable by region)
This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Education: BSN or Bachelor’s degree in a related field
Health Plan experience
Previous Medicare/Medicaid Experience a plus
Call center or triage experience
Previous experience in utilization management, discharge planning and/or home health or rehab
Bilingual is a plus

Quality Advocate Resume Examples & Samples

Conduct quality monitors and scoring, and compile related reporting. Possess the ability to motivate agents toward superior customer service through coaching feedback, team building activities, motivational incentives and programs to ensure the highest level of quality is achieved for customers in the Texas Market. Work directly with the Market Quality Supervisor and local call center agents and management teams to identify and implement a consistent level of service that positions Time Warner Cable as the customers’ trusted provider
Participation in call center process meetings, lead monthly calibration sessions, and provide consultative coaching sessions with assigned agents. Maintain a high level of enthusiasm, creativity and commitment toward call center Quality programs. Manage all reporting requirements
Responsible for a set number of monthly monitors per agent for assigned teams
Lead internal calibration sessions with call center leadership to ensure program compliance and balance
Perform analysis of agent call trending to identify areas for improvement for the agent
Follow all dispute process steps to remedy issues
Maintain a direct partnership with call center management and agents to enhance the Quality Assurance feedback experience
Generates high employee motivation
Provide continuous reporting of quality results
Identify and provide recommendations for improvement opportunities in both processes and training
Active in call center level events supporting the Quality initiative (this may include mentoring, new hire support, Recognition events, etc.)
Use of speech analytics to facilitate and monitor trends
Maintain positive, consistent and effective communication with staff, peers and senior management
Minimal travel required within Texas
Minimum one (1) year experience in Quality Assurance and process improvement, preferably in a call center environment within the cable industry
At least two (2) years experience with successful results in coaching feedback and improvement with a consultative approach
Experience working with multiple groups toward a common goal
Must possess strong organizational skills, including the ability to prioritize work in an efficient manner
Strong judgment skills with supporting reasons
Must possess ability to take initiative and handle various tasks simultaneously and independently under minimal supervision
Demonstrated strong leadership skills
Requires ability to exercise creative problem solving techniques
Requires ability to motivate and lead personnel
Must possess excellent verbal and written communication skills. This includes the ability to communicate effectively, tactfully and courteously
Must have flexible work hours and be available as required by business operations
Strong attention to detail and accuracy required
Must reflect the goals and philosophy of the company
Significant experience in billing systems, CSG/ACSR or ICOMS preferred

Advocate Resume Examples & Samples

Identifies trends and is able to provide client-ready trend analysis
Detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing
Possesses the analytical evaluative skills of a claim examiner
Effective communication with health plan vendor contacts to ensure highest level of service for participant
Superior written and verbal communication skills
Medicare knowledge a plus

Customer Experience Advocate Agile Program Manager Resume Examples & Samples

7-10 years of Project Management and/or business operations experience
Proven success leading transitions to an Agile environment
Technology and Digital Platforms knowledge – must have the ability to actively participate in a discussion around technical requirements, knowledge of Agile methodologies, and ability to translate between technology, platforms, marketing and customer experience
Passionate about technology and excited about the impact of emerging / disruptive technologies including understanding of API experiences
Background in Customer Experience Strategy, Digital Strategy a plus
Passionate about the customer and designing experiences which are consumer ready and defect free
Financial Services (Credit Card) industry experience a plus
Ability to effectively convey important information to leadership, including PowerPoint presentation skills
Strong communication skills with ability to align organization on technical decisions and build consensus across teams and stakeholders
Bachelor’s degree; Master’s preferred

Temp-customer Care Advocate for Holiday Peak Season Resume Examples & Samples

Delight customers by responding to their inquiries (via e-mail, online chat, or telephone, as applicable) in a charming and helpful manner
Use your ‘detective skills’ to track and investigate emerging issues with customer interface or stock quality
Build an amiable relationship with our customers
Give other team members a helping hand with their duties, as needed

Customer Service Advocate Resume Examples & Samples

Offer prompt, professional, and polite assistance to customers and colleagues in both oral and written communication, including customer service and email correspondence
Mees monthly call handling quota
Receive and record telephone orders and subscriptions, provide price, availability, order/issue status, explain our text book adoption review policy, and other pertinent information to customers. Maintain an accurate record of this activity for distribution to management
Handle all second level email tickets, responding within our 24 to 48 hour commitment to our customers
Assist our global, outsourced Customer Service team in resolving customer’s claims/inquiries, providing clear instructions to them when necessary
Respond to customer account inquiries regarding invoice paid or unpaid status, account balances, credit status and all other related accounting matters
Process claim orders, cancellations, picking errors, short shipments, original orders, invoice and credit memo copies and inform customers of status
Provide frontline service and support to our SpringerLink customers for both book and journal access issues
Provide customers with additional book information, including topics, table of contents, page counts, binding, related titles, and new additions and formats
Assist our Latin American Sales Reps with orders, inquiries, claims, discount issues
Follow the “Golden Rules” of Call Queue Management, Quality Call Management and Quality Email Communication
Communicate with Springer sales force and provide assistance when required
Track all shipments in question from UPS, Canpar, RPS, FedEx, etc., using on-line services (Internet) when tracking information is available
Work with traffic coordinator to obtain tracking information when necessary; inform and follow-up on all information regarding proof of delivery, a lack of or incorrect shipping information and claims due to “books damaged in transit by shipper” as communicated by customers
Initiate available courier service “call tags” to ensure the safe and timely return of Springer products. Log call tags on Excel file and follow up on credit requests
Attend bi-weekly staff meetings and provide feedback to department on problems encountered as well as possible solutions
Capture promotion codes as possible from customer calls
Perform related duties as required

Rotational Advocate Resume Examples & Samples

Adaptability
Effective verbal and written communication skills
Ability to interact well with others in a team oriented environment

SAT Rotational / Omni Advocate Resume Examples & Samples

Attention to Detail
Minimum 1 year experience in a customer service environment
Effective verbal and written communication skills Ability to interact well with others in a team oriented environment
Adaptive and flexible to changing technologies, processes and environments

Customer Support Escalation Advocate Resume Examples & Samples

Handle complex or escalated contacts from customers providing a seamless experience to the customer regardless of contact channel
Escalate Issues and Bugs to key stakeholders and business teams– utilizing the Event Management Protocol (EMP) process across Customer Support and other Hulu business teams
Track issues and outages from start to finish, including reproducing issues and escalating to the appropriate teams
Flexible and available to work shifts outside of normal business hours
Detail oriented, can clearly and quickly identify, validate, and communicate issues to multiple stakeholders
Multitasker that is calm under pressure, with experience navigating ambiguous situations and problems to find a root cause for clear communication with key stakeholders
Strong time management skills with high accountability and personal integrity
Able to handle tough conversations with customers and de-escalate calls
Critical thinker with excellent written and verbal communication skills
Business and Org savvy with a strong understanding of CS Operations, support tools, etiquette and best practices
Able to clearly articulate ideas, issues, and report findings across the CS organization and other Hulu business teams
At least 6 months of Customer Service experience preferably in a leadership capacity

Virtual Customer Care Advocate Resume Examples & Samples

Exude real empathy and passion about our users and our product. You genuinely understand how much $7.99 can mean to a user and can just as easily commiserate with users about a winter content hiatus
Think outside of the box to find creative compromises and solutions
Adapt well to, and get excited about change
Communicate effectively and professionally with others, from users to fellow CC advocates
Blaze forward independently but work well with your teammates
Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our users or our team
Are humble and patient
Value accountability across the board and take ownership of issues from start to finish
Flexible schedule. We are open 365 days a year with support hours from 5am - 10pm PST
Fluency with Windows Operating Systems
Bilingual in English and Spanish is a plus, but not required
Bachelor’s degree or relevant professional experience preferred

Virtual Tech Support Advocate Resume Examples & Samples

You’ve got some serious tech support skills in your toolkit, and you aren’t afraid to use them. Bonus points for phone support experience
You have writing experience, with an emphasis on speed, clarity, and attention to detail
You possess an infectious passion and encyclopedic knowledge of TV, movies, technology and pop culture
You aren’t a stranger to programming, and have even done some coding yourself

Client Management Intermediate Advocate Resume Examples & Samples

Degree holder
Minimum of 2 years Middle Office experience in similar role (preferred on Fixed Income)
Knowledge of Markitwire & DTCC system is benefit
Excellent Internal & External skill set
Internal – Front Office, Back Office & Other Middle Office Team
External – Clients & Other Service Provider
Need to adopt the firm and market policies and communicate effectively to the team and business
Fluency in written & spoken English, Mandarin & Cantonese
Strong interpersonal skills; able to work with teams or different group of people
Can able to work well under pressure and multi-task with a sense of urgency
Proficient in Microsoft Excel, Word & PowerPoint
Able to work Overtime & Public Holiday

Customer Service Advocate Resume Examples & Samples

1+ year of previous experience in a Customer Service Representative role
Previous experience in a Call Center experience
Previous experience in the Healthcare / Managed Care industry

Claims Advocate Resume Examples & Samples

Investigate and resolve all claims issues as presented by client/employee of client
Thoroughly maintain claim files (electronic or paper) for all clients
Document the research and resolution process for claims
Correspond in writing to client/employee and provider (as needed) to illustrate process and resolution
Maintain current knowledge of benefit products as well as state and federal legislation and mandates
Respond in a timely manner to all benefit questions generated by client in an effort to provide exceptional customer service
Remain knowledgeable of individual client contracts while resolving claims issues
Ensure that all internal controls and procedures are followed
Conduct claims benefit audits as requested
Comply with department processes, procedures and/or programs
Effectively operates all department equipment and software applications
Execute administrative duties as assigned
Additional duties as reasonably assigned
High School Diploma or GED required; Bachelor’s degree preferred
1 year of relevant work experience in handling employee benefit claims and customer services
Must obtain and preserve required licenses
Proven ability to interpret insurance policies, coverage's, documents and regulations
Ability to work in a team environment as well as independently
Proficient use of applicable technology
Ability to effectively establish rapport, present information and respond to questions from clients
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Ability to manage multiple tasks and maintain the necessary attention to detail

Client Advocate Resume Examples & Samples

Provide direction and management to the Construction servicing team
Create certificate and auto identification guidelines for certificate center issuance
Manage policy checking and delivery within mandated timeframe
Prepare submissions and market risks
Follow up with marketing to clarify questions
Review proposed renewal with client and obtain Consent to Bind and Consent to Compensation
Ensure Willis Excellence Model (WEM) compliance
Maintain accurate client data base in agency management system and within client portal (Willis Online)

Advocate Resume Examples & Samples

Detailed knowledge of, and experience in, health plan claim processing and customer service functions or extensive medical insurance billing and follow up
Familiar with various types of medical plans and knowledge of client plan provisions
Well-developed problem-solving skills working closely with the insurance health carriers
Detailed knowledge of and experience in health plan claim processing and/or extensive medical insurance billing & research required
2 plus years of in-depth experience of all types of medical plans (HDHP, PPO, HMO, etc.) required

Employee Advocate Program Advisor Resume Examples & Samples

Conduct Secret Ballot Votes at divisions to decide whether the incumbent Employee Advocate should continue in the role or be replaced
Ensure Evaluation Surveys are scheduled and conducted at divisions, as required
Conduct Employee Advocate Continuous Improvement Audits and Evaluation Surveys, as directed
Respond to enquiries from Employee Advocates and HR Managers and refer unresolved issues/inquiries to E.A. Program Manager for further analysis
Participate in the selection process for new Employee Advocates, as directed
Participate in Employee Advocate Orientations, as required
Facilitate Employee Advocate training, as required
Maintain the highest level of confidentiality when dealing with concerns referred to Magna Corporate by the Advocates
Monitor entries in E.A. Database and follow up with divisions, as needed
Generate data base reports for review by E.A. Program Manager
Analyze data base entries and identify trends and opportunities for improvement
Ensure Employee Advocate weekly schedules are practical and consistent for their specific location
Coach and mentor Employee Advocates, as required
Make presentations at division employee meetings, as directed
Make Continuous Improvement recommendations
At all times, to demonstrate the highest level of professionalism and integrity
Perform other reasonable duties, as directed
Bachelor’s Degree in Human Resources, or a related field and CHRP/CHRL designation, an asset
Minimum of five (5) year’s in a manufacturing environment in a Human Resources or related field
Must have excellent presentation, communication and problem solving skills
Must have excellent attendance and work performance record
Must have demonstrated the ability to work independently and with a minimum of supervision
Must have a very good understanding of current employee issues
Intermediate to advanced computer skills (Microsoft Office), an asset
At all times, to abide by the contents of the Magna Corporate Employee Handbook, as well as any modifications/amendments issued from time to time by the Corporation
Functions of the role will change as necessary to ensure job objectives are met

Product Advocate Resume Examples & Samples

Professionally represent our client and the brand to dealers, prospects and customers
Support Tour Manager with all event logistics and operational aspects as needed
Become an expert of the specific models through self-training
Conduct vehicle handovers and product walk-arounds
Conduct test drives with clients and prospects
Aid in the data capture of all guests and test drive participants
Minimum of 5 years’ experience as a product advocate/specialist in the automotive sector including a background in customer facing events, shows and drive programs
Experience working with or knowledge of luxury and/or ultra-luxury vehicles is highly preferred
A strong track record of managing and motivating a team of people in a fast paced multifaceted environment
Self-motivated, positive and dynamic approach to roles and responsibilities
Solid high-end client relations and event hospitality fulfillment experience
Extremely organized and ability to handle multiple tasks simultaneously
The highest level of professionalism, attention to detail, reliability and organizational skills
Strong ability to work as part of a team, demonstrate initiative and solve problems independently
Bachelor’s Degree or equivalent years of experience
Valid driver’s license and a blemish-free driving record

Product Advocate Resume Examples & Samples

Work with Experiential Event Manager and additional Product Advocates to execute lifestyle experiences and drive opportunities
Support Experiential Event Manager with all event logistics and operational aspects (e.g. washing/detailing cars, assisting with setup as needed, etc.)
Continuously seek out and work together with “target group relevant” connectors, influencers, organizations and VIPs in each market area to increase brand awareness, generate incremental leads and to ensure maximum reach of program
Become an expert of the specific models through both formal and self training
Professionally represent our client and the brand in front of dealers, prospects and customers
Work together with Affinity Partners, local and regional teams, dealers to ensure maximum event ROI
Conduct vehicle handovers and product demonstrations
Conduct test drives with clients, prospects and influencers/connectors
Support management of regional marketing fleet of cars including documentation, fueling and cleaning
Responsible for the successful, secure data capture of all guests and test drive participants, submission to client, post-event recap documents and expense reports
Minimum of 5 years of experience as a product advocate/mobile tour in the automotive, luxury or other high-end sector including a background in customer facing events, shows and drive programs
Must be poised, engaging and confident with hosting and conversing with high net worth individuals
Experience in the luxury or ultra-luxury segment (including automotive, fashion, sports, service industries) is preferred
Bilingual speaker preferred (Spanish and/or French)
Bachelor’s Degree is highly preferred
Valid driver’s license and clean driving record required
Valid passport as international training may be required
Willing to work non-traditional hours and weekend travel

Provider Service Advocate Resume Examples & Samples

Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
Reviews and adheres to all Company policies and procedures and the Employee Handbook
Responsible for timely and thoughtful communication to the referral source, physician, and patient to ensure coordination of services and equipment to meet physician prescribed starts of care and/or discharge dates
Also responsible for communication to department leadership when difficulty securing a provider jeopardizes safe and timely care for a patient. Requests clinical input, and/or communicates with Client Services when quality of care issues are in question
Solicits providers in accordance with CareCentrix credentialing, quality, and pricing guidelines. When working outside of the CareCentrix network adheres to out-of-network qualification standards and ensures pricing is commensurate to CareCentrix client reimbursement
Consults with associates within internal RCC functions, as well as CareCentrix manuals and reference pages, to ensure issuance of service authorization forms (SAF) to providers in accordance with payer guidelines
Ability to take full accountability and ownership of a large case load from assignment of case ensuring patient discharges timely, or if already home that care begins per the physician's request. Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management
Demonstrate critical thinking skills and utilize appropriate documentation to ensure URAC core and HUM standards are met
Participates in and contributes to performance improvement activities
Participates in special projects and performs other duties as assigned

Advocate Resume Examples & Samples

Works with Advocacy managers on short term projects involving nonstandard Advocacy services. Includes being a resource in implementations, Advocacy training process, anticipation of project business needs, and discussions with ongoing client manager regarding any concerns and solutions necessary for the project
Reviews Advocate issues to determine accurate and timely resolution, including guidance and follow up with team members on the next steps
Assists and coordinates client requests for special reports
Ensures Advocacy has up-to-date and consistent communication materials and presentations
Works with Client Managers in one or more Advocacy ongoing responsibilities such as travel team, Workflow assigning criteria, manager call policies, etc
Aligned to complex clients for issue research, resolution and reporting
Daily managerial support as delegated by a manager
High School diploma or G.E.D equivalent required
Complete understanding of the Advocacy line of business
A consistent, reliable, and highly skilled resource in the areas of: individual coaching, issue research and resolution, organization, and prioritization of work
Confident in taking initiative, suggesting process improvements, analyzing, creating and explaining Advocacy reports, and reporting trends
Ability to communicate knowledgeably and professionally with the client
Possesses the analytical evaluative skills of a claims examiner

Senior Manager, User Experience Advocate Resume Examples & Samples

Using multiple resources understand the users pain points and maintain a prioritized list
Drive projects that address these issues
Ensure that optimizations applied to one Line of Business are implemented in all Lines of Business
Drive preventative measures to ensure services stay optimized. i.e. review technology innovation work plans and comment how they support the service, implement monitoring solutions to understand baselines and drive improvement, prepare performance metrics, etc
Lead Organizational Change Management to encourage the technical teams to focus on optimization the GTI services in a proactive way
Program and Project Management
Staff leadership
Organizational Change Management
Impact and Influence
Finance/Budget/issue & solution value analysis skills
Organization & Prioritization skills
Excellent Written and verbal communication skills

Retiree Advocate Resume Examples & Samples

Creating and executing a business plan that aligns itself with the clients strategic plan, targeted goals and management expectations
In partnership with the Field Marketing Analyst, create targeted marketing programs to increase retirement readiness metrics for over 1,000 sub plans including project management, implementation and data collection
Provide behaviorally based seminars using story telling and participant engagement exercises to create action
Build effective communication channels with multiple internal and external partners including state retiree associations, local/state government employers and management
Conduct quarterly regionally based retiree seminars focused on living in retirement and financial wellness
Ability to represent the plan at local, regional and state wide conferences
Focus on providing consultative needs based appointments for individuals within 10 years of retirement
Conduct webinars and live video conferencing to expand program outreach to outlying areas
Staying abreast and communicating industry trends impacting pre-retirees and retirees to management
Act as subject matter expert for the retirement educational counselor team providing support and training during monthly conference calls, field meetings, conferences and targeted marketing projects
5+ years experience 401k/457 plans with pre-retiree/retiree population required
3+ years experience conducting large group presentations required
Experience providing needs-based approach helping people prepare for retirement preferred
FINRA Series 6 and 63 required
Advanced Designation Required: CRC, CRPC, or CFP/ChFC(preferred)
Strong knowledge base of 457 and/or 401(k) plans required
Experience with State or Local Government Pension Plans required
Experience with the North Carolina Retirement System Pension Plans a plus
Demonstrated proficiency discussing retirement income maximization concepts including social security, defined contribution and benefit programs, asset allocation, financial wellness concepts and budgeting required
Demonstrated experience with consistently meeting or exceeding stated goal metrics and target objectives is required
Strong written and oral presentation skills required
Ability to travel up to 70% of the time required
Motivated organized self starter
Strong Microsoft Office skills Excel, Word, PowerPoint required
Experience with webinar, video conferencing a plus

Developer Advocate Resume Examples & Samples

Produce and maintain apps, tutorials, documentation, features and code that showcase CDS services and features
Encourage feedback from the community to deliver better developer resources
Evangelize CDS at events, such as meetups and conferences
Champion innovative design patterns, trends, technologies and tools

Senior Investor Services Rep-client Mgmt Intmd Advocate Resume Examples & Samples

BA/BS or equivalent
3-5+ years’ work experience, with a focus on alternative investments funds – private equity experience a plus
Ability to recognize and address risk and compliance issues
Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting – knowledge of accounting for financial instruments a plus
Deadline oriented with ability to complete assigned tasks independently
Attention to detail and ability to multi-task
Proficiency in Microsoft Office suite, with emphasis on Excel skills
Team Player

Country Client Advocate Resume Examples & Samples

Participate in client visits and prepare call report with Action Plan of service issues
Main point of contact to interact with Citiservice, Sales, Bankers, TTS Product, Operations, etc
Expedite the investigations that depend on local/Regional country teams (Ops, Products, TI, Documentation, hubs, etc.)
Review monthly Citiservice Quality Metrics (Scorecard will be provided by the Hub) and provide feedback to Senior Management
Support the implementation of any improvement process generated by root cause analysis? from Hub Quality team or from any client Service Review
Visit on a quarterly basis Top clients with critical service issues
Participate in weekly calls with Citiservice/EBS Hub and provide feedback for improvement or possible solutions/guidelines to local product/service issues
Responsible for promptly addressing constructive feedback received from clients which help in avoiding client’s attrition
Assist Relationship Managers (RM) in the managing of escalations or service referrals
Refer to PSC cross-sell opportunities identified during a client support intervention
Ensure the coverage of service level agreement checklist as per Local/Regional Inter-Area PLSD
Effectively manage communication between the Citi’s operational areas, customer service, legal, and compliance to address client related needs being escalated
Effectively manage communication with local/regional/global directs reports to coordinate priorities and escalation of client related matters. Follow up on escalated service issues or client requests to ensure resolution and communication with the client by the internal involved parties
Support through coaching or training the Citiservice hub Team. Responsible to perform quarterly service feedback report from Top 55 clients or Top Citiservice Hub users
Other responsibilities related to client management and relationship support can be assigned as required during the course of business
BBA – Finance and/or Accounting
Cash Management Product knowledge & Electronic Banking
PC proficient Windows, Excel, PowerPoint, Word, OneNote, Web Tools
Quality and Customer Service Oriented
Excellent communication and writing skills (English & Spanish)
Team player oriented
Able to work under pressure
Work under minimum supervision
Able to visit clients
Ability to maintain professional relationships with top management
Flexibility to work overtime
Able to be proactive, productive and organized
Computer literate (hardware, Software, Windows Operation system)

Brand Advocate / Coordinator Resume Examples & Samples

Lead by example, serving as enthusiastic brand ambassador to drive awareness, understanding, adoption and support for Fiserv brand promise and standards
Develop and maintain brand standards for Fiserv and sub-brands, creating new standards where needed and regularly reviewing and updating existing ones
Minimum of 5 years of experience in brand marketing function
Bachelor’s degree required (marketing, business, or other related field)
5+ years of experience in brand marketing and/or creative services
Proven experience in driving communications campaigns that drive business results
Ability to travel approximately 10-20% of the time, including some weekends
Position based in Alpharetta, GA
Understanding of brand management function as it relates to client experience/perception and associate engagement
Understanding of the financial services industry and specific lines of business
Proven ability to manage multiple projects/processes in a fast-paced, dynamic environment
Proven ability to understand complex business concepts
A well-organized professional who possesses a strategic focus and detail-oriented perspective
Critical thinking
Ability to switch from creative thinking to process rigor and apply both effectively
Ability to translate ideas into effective communications programs that support brand leadership
Strong interpersonal communication and writing skills
High degree of relational aptitude and business acumen
Strong verbal communicator, with the ability to quickly establish credibility and rapport with a broad set of constituencies
Collaborative approach
Excellent facilitator with superior negotiation skills and experience in persuasion and positive dispute resolution, while maintaining and fostering strong relationships
High degree of professionalism, maturity and confidentiality
Ability to communicate effectively, both verbally and in writing with executives, account managers, internal and external clients and make evaluative judgments
Must be a problem solver and persuasive negotiator/mediator
Work is performed within the office setting

Client Solutions Advocate Lead Resume Examples & Samples

Drive IT brand awareness to evangelize the services, tools and options available at the fingertips of associates and NEWs
Select and motivate an energetic, innovative, positive and customer centric team
Establish and maintain collaborative relationships with associates, leadership, vendors / suppliers and corporate partners
Oversee, monitor and continuously improve all operating processes, staffing levels and scheduling
Partner with Global IT Communications team to determine key information to be shared on digital signage to drive adoption of new technologies and tools
Ability to assess and defuse situations and prioritize decisions to drive both short and long term results
Set / maintain store front with relevant products, services and training based upon business requirements and vendor relationships
Ability to succeed in a fast-paced, ever-changing, customer facing environment
University / Bachelor’s Degree is recommended but not required
Customer facing role with five plus years of leadership
Travel less than 10%

Customer Sales Advocate Resume Examples & Samples

Retaining and growing current client revenues and building customer advocacy
Meet or exceed target for existing account renewals including up sell revenues as appropriate
Assist in renewing and retaining Silverpop clients
Plan, organize, and execute all existing customer sales driven events including negotiating with venue, assisting with design of materials, customer communications, and follow up
Engage Silverpop management and staff in the renewal sales cycle and solve customer challenges
Collaborate with management to review and streamline Silverpop existing business processes to create more efficiencies
Work with cross functional departments to monitor and ensure SLAs (service level agreement) around billing adjustments and collection communications are in accordance with established SLAs
Review weekly, monthly and quarterly action items with sales management to assist with problem solving and sales deadlines. Partner with Customer Marketing to ensure we have relevant customer communications

Customer Success Advocate Resume Examples & Samples

Minimum of a Bachelor's degree with 3-5 years’ work experience
Demonstrated leadership skills, communication, analytical and creative problem-solving skills, and short -term and long-term planning skills
Previous experience in effective account management, strong customer orientation, and client renewal process
Demonstrated ability to provide direction to and development of teammates for successful client retention
Fluency in written and spoken English are required, other languages a plus
Demonstrated excellent interpersonal skills. Ability to communicate effectively to a variety of internal and external audiences
Computer proficiency, including full command of Microsoft Office applications (MS Word, PowerPoint and Excel), SalesForce and other applications utilized for position
Proven quick study and excellent organization and time management skills
Willing to travel at least 25% of the time
Strong team player and multi-tasker
Ability to exercise discretion, creative decision-making, and good judgment
Demonstrated competence in negotiation skills
Ability to quickly adapt to specific client needs and think independently
Comfortable and proficient and managing conflict and working with diverse populations
Presence to command a roomful of participants in trainings, presentations and renewal discussions
Demonstrated ability to act as advocate for clients to drive feature enhancements, efficient processes, and general product/service improvement. Technical orientation and knowledge

Country Client Advocate Resume Examples & Samples

Perform as the Bank’s Financial User Advocate for which the following minimum requirements must be met
Knowledge of the applicable regulation: Ley de Protección al Consumidor
Knowledge and experience regarding financial user advocacy, promotion of a financial culture, customer service and existing regulation on transparency
Knowledge and experience with regards to follow-up activities and control over the Bank’s portfolio of products and services
Responsible for overlooking the proper operation of the Financial User Advocacy System required by the local regulator (Circular CNBS 140/2012)
Fluent in English & Spanish

Client Service Advocate Resume Examples & Samples

Responsible for ensuring placed programs are properly documented and recorded within Willis Re’s client servicing system (s)
Responsible for maintaining company record management and ensuring critical company updates are recorded
Responsible for ensuring premiums are invoiced and settled in accordance with contract terms
Prepares and presents materials for clients and markets as respects service delivery and account management
Works closely with broking team to ensure they are kept apprised of issues and developing situations are escalated as necessary
Responsible for ensuring client is aware of and compliant with contractual reporting and payment terms
Maintains ultimate responsibility for coordinating query resolution with the client and ensuring effective management of queries per client instructions
Maintains vigilant monitoring of contract or program experience for assigned clients and be aware of any anomalies
Maintains full awareness of unpaid items and status of collection efforts for periodic update and discussion with clients
Responsible for ensuring client’s year end funding collateral funding requirements are fully met
Coordinates with client any collateral adjustments (i.e. LOC increase/decrease or drawdown for paying claims)
Adheres to standard internal policies and procedures, and other external regulatory requirements. Is fully aware of and compliant with WEM requirements
Demonstrates comprehensive understanding of Reinsurance business
Exhibits highest level of professionalism in performance and demeanor

Project Manager Client Advocate Resume Examples & Samples

Demonstrable & current in-depth knowledge & understanding of the industries and sectors of their account businesses, including the main products & services produced and processes used
Holds, or is working towards, an appropriate professional designation (e.g. CPCU, ARM); valid Broker license essential
An extensive and current network of contacts within the Willis Towers Watson organization would be highly advantageous additionally

Customer Technology Advocate Resume Examples & Samples

Exceptional customer service skills required
Ability to exercise sound professional judgment in analysis of problem
Ability to work with a sense of urgency to meet deadlines and address competing priorities
Ability to maintain an expected confidence and comfort level while being effective in many high pressure situations with clients
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Effective written, listening and verbal communication skills
Effective problem solving, organizational and analytical skills

Seasonal Fan Advocate Resume Examples & Samples

Be an advocate for the Fan by owning their problems or questions and working relentlessly to deliver an amazing Fan experience
Determine Fan’s needs, problem solve their issues, and respond by answering questions and resolving issues to the complete satisfaction of the Fan
Compose email responses, create tickets, and follow through on Fan requests in reasonable amount of time so you can help more Fans
Use customer service and sales skills to optimize the opportunity and experience of each Fan interaction
Perform other duties that are of benefit to our Fans
High school diploma or equivalent required
Minimum one year of customer service/call center experience preferred
Active listening and de-escalations skills
Use of proper spelling and grammar
An ability to effectively communicate empathy to our Fans
An ability to genuinely connect with our Fans
Experience interacting with customers through verbal and/or written communications
Ability to work in fast paced environment that values feedback at all levels
Excellent problem-solving and follow-up skills necessary
Intermediate typing and computer skills
Sports Fan preferred

Client Solutions Advocate Resume Examples & Samples

Drive IT brand awareness to evangelize the services, tools and options available at the fingertips of associates and NEWs Maintain collaborative relationships with associates, leadership, vendors / suppliers and corporate partners
Build loyalty in the customer base through steps of excellent customer service and engagement
Ability to assess and defuse situations and prioritize decisions to drive short term results Set / maintain store front with relevant products, services and training materials
Have a love for both The Coca-Cola Company and Global IT to serve as an ambassador and evangelist for our products
Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest technolgies and service offerings
Customer facing role with five plus years of experience in customer service related role

Fan Advocate Resume Examples & Samples

Handle inbound calls/written communications from Fans regarding orders and customer service inquiries
Determine Fans' needs, problem solve their issues, respond by answering questions and resolving issues to the complete satisfaction of the Fan
Use customer service and sales skills/techniques to optimize the opportunity and experience of each Fan interaction
Maintain and protect Fan data, including documentation of discussions, issues, Fan requests or other relevant information
Perform other duties that are beneficial to our Fans
High school diploma or equivalent required; Sports Interest/Fan
Excellent verbal and written communication skills to include

Client Solutions Advocate Resume Examples & Samples

Provides flexible technology solutions to meet the needs of a dynamic environment
Must maintain ability to analyze complex business/technical data and develop innovative solutions while staying abreast on new developments within the technology space
Extensive working knowledge of Microsoft Outlook required
Working knowledge of Mac, Apple iOS and Android devices required

Wellness & Benefits Advocate Resume Examples & Samples

Support the development and implementation of wellness programs for assigned population. Ensure local initiatives align with TCO global wellness strategy. Analyze population’s health claims data and evaluate wellness programs to guide future initiatives. Locate local wellness vendors as needed and manage vendor relationships. Manage local wellness budget
Serve as an employee advocate and benefits resource. Provide employee benefits education in both group and on-on-one settings. Improve employee awareness of comprehensive benefit offerings, including leaves (ADA, FMLA, Workers’ Compensation, STD), EAP, health insurance, etc
Manage vendors and processes for ADA, FMLA, Workers’ Compensation and STD. Partner with HRGs, management and leave vendors to ensure leave management procedures are consistent and compliant with protocol and regulations for assigned population. Collect status updates from employees, communicate vendor decisions to HRGs and relay management decisions to vendors. Negotiate restrictions and maintain detailed records on all leave claims, including return to work programs. Act as liason between HRGs and vendors to resolve claim and service issues
4-year degree, preferably in health-related field
Experience in health education/promotion
Exposure to and/or experience with health plans and leaves (FMLA, STD, ADA, Workers’ Compensation)
Certifications/licenses in health field (i.e. Registered Dietitian, CHES, MPH, NASM)
2 years of work experience

Client Advocate / Account Executive Resume Examples & Samples

Provide continuous, high-level client service
Provide direction and management to the servicing team(s)
Research and compile answers to client policy and coverage questions
Initiate relationships with and communicate with client decision makers and insurer personnel
Identify, compile and manage information regarding account renewal, rounding and cross-sell opportunities
Request, install and implement policy changes and prepare new and renewal business submissions
Develop program design and final proposals for clients
Resolve client, carrier and/or vendor accounting issues, including collections, discrepancies, fee arrangements, billing contracts and vendor commission tracking
Gather vendor information and/or information from clients for marketing purposes
Provide necessary information to marketing via submission specifications including preparation and maintenance of client files
Ensure Willis Towers Watson Excellence Model (WTWEM) compliance
Monthly Accounts Receivable review/collection
Maintain accurate client data base in agency management system and within client portal (Willis Towers Watson Online)

Card Support Operations Advocate Resume Examples & Samples

Uses expertise to resolve customer issues efficiently and accurately
Identifies solutions that take into account all possible impacts on customer and company
Researches issues using multiple systems
Assists customers through a variety of channels including phone, email, chat and social media
2 years experience in a customer service environment

Customer Service Rep-fan Advocate Resume Examples & Samples

Be an advocate for our Fans by owning their problems and/or questions and working relentlessly to deliver an amazing Fan experience
Handle inbound calls and/or written communications from Fans regarding orders and inquiries
Compose written responses through communication mediums to include email, chat, and trouble ticketing
Maintain and Protect Fan data, including documentation of discussions, issues, requests, and other relevant information
Flexibility to Work a Weekend Day/Night, Second Shift and/or Holidays
Intermediate Phone, Typing, and Computer Navigation Skills
Excellent Problem-Solving and Follow-Up Skills
Ability to Adapt, Respond, and Prioritize Fan Needs
Excellent Verbal and Written Communication Skills: Active Listening; De-escalation Skills; Proper Spelling and Grammar
Ability to Effectively Communicate Empathy to our Fans
Strong Attention to Detail
Ability to Work in Fast Paced Environment that Values Feedback at All Levels
Ability to Participate and Complete Mandatory Training
One year of Customer Service/Call Center Experience
Familiarity with Microsoft Products
Experience Interacting with Customers through Verbal and/or Written Communications
Experience Working with Ambiguous Situations
Sports Fan!

Client Advocate Resume Examples & Samples

Produces new business through networking and various other means of prospecting
Prepare proposals and presentations of appropriate products and services using marketing resources, practice groups and other technical specialists
Provide proactive risk management advice to current clients
Prepares and delivers underwriting submissions, maintains appropriate documentation for various accounts and/or correspondence
Provides prompt and professional customer service
Participates in targeted public relations activities
Maintains extensive market relationships
University degree (typically in business or finance) or equivalent work experience
Typically has at least 7 years of relevant work experience
Good quantitative skills and personal computer literacy
Independently carry out assignments

Compliance Advocate Resume Examples & Samples

High level of English
Willing to learn
Interested in problem solving
Previous compliance experience

Analytics Solutions Client Advocate Resume Examples & Samples

Passion for customer care and customer satisfaction
A successful track record in developing and managing customer relationships
Experience in TM1 and/or other Financial Performance software
Requires excellent oral and written communication skills
Communication / negotiation – effectively manages expectations, deliver status updates to all levels. Serves as an escalation point for client and facilitates resolution. CoOrdiantes activities, as required
Desired experience and skill sets
Has some program/project management skills and is able to perform basic project management tasks if required
Experience with Cognos Business Intelligence or other BI reporting software
Understanding of Cloud offerings and environments
Demonstrates strong creative problem solving skills via application of creativity and judgment to resolving technical and business problems

The Partner Technical Advocate Resume Examples & Samples

Pipeline Build & Progression / Technical Enablement
Define and maintain the BP technical enablement plan; include technical accelerators and specific enablement for assigned BP’s, as needed, to close specific gaps
Deploy into a structured opportunity identification program for IBM systems hardware, software, and ISV solutions with distributors and aligned business partners; provide partner sales play training as necessary
Escalate and resolve critical technical sales support issues to progress opportunities
Attend the networking portions of partner demand generation events as subject matter specialists
Support business partners in more complex client engagements
Assist in attaining new- or re-certifications under Specialty Programs
Mentor partner employees; tutor certification/mastery achievement
Assesses distributor and aligned business partner technical skill and product knowledge needs and mitigates gaps through technical enablement plans
Track and report business partner progress against skills deficiencies and enablement requirements
Train partners in solution selling using reference architectures, solution design techniques (TeamSolutionDesign), how to conduct proofs-of –concept (PoCs), and how to position IBM solutions in the marketplace
Instruct on how to use IBM tooling such as e-config for solution sizing and TCO related tools such as Butterly, SIO, etc
Assist configuring distributor demonstration environments
Guide business partners on appropriate use of IBM technical support resources, for example, Techline
Support the launch and integration of new technologies alongside other infrastructure and BP solutions
Strong knowledge of the IBM Solutions portfolio
Strong knowledge of competitive products and offerings
Ability to position IBM technologies and platform solutions against competition
Value sales and communication skills
Understand IBM client and channel support structure
Degree in IT/Business/Management
Preferable to have implementation experience with IBM Storage products
Preferable to have implementation experience with IBM storage products
Preferable to possess IBM/HP/EMC/HDS Storage Certificate, Microsoft cerificates, IBM server products certificate, SUN Solaris certificate, Linux Cerificate, VMware Cerificates
At least 5 years experience in Server and Storage solutions

Advocate, Oculus Medium Resume Examples & Samples

Being the primary point of contact for all our partners
Working with partners on how to set up machines we send them, coordinating shipping and replacement when there are hardware failures
Tracking partner relationships in spreadsheets, checking in with them regularly, etc
Learning from our partners - watching them work, convincing them to (or helping them directly) to Fraps videos of their techniques,
Sharing that curriculum with them, revising it, doing hands-on work to help new partners ramp up,
Representing us at events where our partner artists are doing live performances (e.g. Comic-con),
Generally keeping your thumb on the pulse of our hardcore user base and representing them and their priorities to the team when we plan feature work

Customer Service Advocate Resume Examples & Samples

Under limited supervision, is responsible for service account management in a set of assigned accounts
Builds and maintains an active professional network in order to facilitate communications and information transfer
Develop and lead monthly business reviews to customers via teleconference. These reviews include, but are not limited to, SR history, outstanding service requests, contract status, site information updates, connectivity status, microcode levels, technical advisories, planning and coordination of resources, and planned activities. This individual will also be responsible for analyzing the data and providing detailed recommendations based on the data presented
Responsible for managing all complex service matters, including open SRs with a high importance on Sev 1s s to ensure that the correct business units are assigned and responding in a timely manner
Responsible for ensuring that the value-add of the program and their service is communicated and accepted by customers, assuring the customer renews annually
Manage multiple work streams and tasks daily, prioritizing and aligning to customer needs
Work in a highly matrixed environment and develop relationships across EMC to provide the best possible customer experience
Demonstrate strong leadership during crisis situations
Assist in the mentorship of new Customer Service Advocates to ensure that EMC best practice and methodologies are adhered to on a consistent and global basis
EMC Proven Professional Certification desired
Knowledge of data center operations and storage technology foundations desired
Prior Account management experience required
Reporting skills via various tools/applications
Self-management,
Strong industry knowledge,
Conflict Resolution skills
Technical Aptitude
Cross Functional Skill
Communication skills (written, verbal)
Presentation skills
Ability to collaborate and influence throughout other BUs

Case Advocate Resume Examples & Samples

Responsible for reviewing all requests for medical accommodation in the workplace for both Occupational temporary and permanent work restrictions
Engages in interactive process with Cast Members and their area leaders by assessing essential job functions of the Cast Members’ role
Manage the Cast Member accommodation request and provide recommendations to area leadership of accommodation for Cast Members. Responsible for documenting the interactive process and accommodations to ensure compliance with all federal and state laws
Serves as resource for area leaders in regard to the Americans with Disabilities Act Amendments Act, Family and Medical Leave Act and other compliance issues; as they relate to the medical accommodation process
Works in collaboration with Employee Relations, Labor Relations, Casting/Recruitment, Workforce Management and Workers' Compensation to provide reasonable accommodation for Cast Members
Identifies and works toward continuous process improvements for Health Services, partner groups and Operations
Assists with process and project work for the Health Services Restriction and Accommodation segment team
5-7 years of related job experience
1-3 years of leadership experience
Demonstrated experience interacting with all levels of Cast Members (hourly, salaried, executive)
Ability to work well and maintain professionalism under pressure
Strong organizational, written & verbal communication / documentation skills
Active listening skills
Proven Guest Service / Client Management skills
Proven conflict management & problem solving skills
Ability to influence without authority / persuasion skills
Ability to establish strong working relationships in a virtual environment
Proficient software knowledge with Microsoft Suite including Word, Excel, Outlook
Theme Parks & Resorts Operations knowledge
Medical / Workers’ Compensation knowledge
Familiarity with Collective Bargaining Agreements
Bilingual communication skills
Process & Project Experience
SAP knowledge
EMR (electronic medical records) system knowledge & documentation standards
Background in disability management and/or CPDM

Benefits Advocate Resume Examples & Samples

Make appropriate referrals to other HealthFitness and/or vendor programs and resources
Provide an on-site presence at the facilities in the assigned territory on a regular basis, as well as special events including screenings, benefits fairs and site requested meetings
Participate in Client meetings, including Vendor Escalation Calls, Scorecard Review Meetings and All-Hands Calls as assigned
Provide support on member advocacy cases from point of initiation to full resolution including regular and on-going status updates to the member throughout the duration of the issue
Help members identify and locate physicians, dentists, hospitals and other wellness services in their benefits network
Provide same member experience regardless of communication medium (phone, in-person, or email)
Maintain complete and accurate files and other applicable records in compliance with HIPAA laws and Data Privacy regulations
Serve as a subject matter expert in client benefit policy by teaching employees how to efficiently find the information they’re seeking
Assist with insurance claims and billing issues – investigate and help solve escalated issues
Contributes to the business planning process by understanding the culture and expectations of the individual facilities within their territory
Interacts directly with client and is responsible for building strong relationships to ensure high customer satisfaction
Integrates effectively and seamlessly with client health partners and other employee health-related departments
Develop, coordinate and conduct presentations including new hire orientations, benefits overviews and changes, and presentations at Client meetings as requested
Prioritization and upkeep of administrative tasks (email, voicemail, meetings notes, etc)
Provide back-up support and/or coverage for colleagues as needed for overall program success
Carry out other duties as assigned by management
Up to 25% travel required, including overnight travel
High School Diploma or equivalent required, Bachelor’s Degree in a related field or the equivalent combination of education and experience preferred
Must have a minimum of 3 years of related experience in medical benefits, healthcare/health insurance experience, claims processing, or provider billing
CEBS, PHR, SPHR or CBP certification a plus
Demonstrated experience in researching issues, problem-solving, organizational skills and time-management
Ability to continuously display a positive attitude and a professional demeanor
Excellent written and verbal communication skills, including the ability to adapt communication style to a diverse population (different personal, professional, cultural, and socio-economic backgrounds)
Territory will include set office hours at each location as deemed necessary by the client
Strong presentation skills for a variety of audiences
Demonstrated ability to work independently in a fast paced, constantly changing environment with minimal supervision
Proficient in Microsoft Office Suite (Excel, Word, Powerpoint), data entry and electronic mail applications

Distribution Process Advocate Resume Examples & Samples

May perform duties in line with contingency planning, SOP development, Joint and Multi-National Logistics
May be required to analyze logistics data, provide metrics and develop courses of action in order to create increased efficiencies within logistical processes
Develop operational plans and concepts. Designs data collection requirements to support operational planning. Provides advice and recommendations to high level officials regarding operational plans and concepts

Msrdp Patient Financial Advocate Resume Examples & Samples

Contact or work directly with patients regarding their self-pay balances for payment or payment arrangements
Determine appropriate action to be taken and make independent decisions regarding adjustment and processing of open/unresolved billing issues
Work directly with appropriate clinic Billing Managers and Patient Assistance Office Managers to correct and resolve patient complaints
Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-offs
Contact the departments when there are issues regarding the patient's coding or service
Contact the patient's insurance company if there are any issues regarding benefits
Contact the Follow Up department if there is a question regarding a denial or if an appeal is needed
Contact the collection agencies if an account needs to be recalled from the agency or if there is any issue regarding payments
Contact the Self-Pay or Insurance Posting Team(s) if there is any issue with posting
Contact the Refund Team to ensure the patient and/or insurance refund is completed and sent out
Work closely with Management to help identify and report trends pertaining to the Customer Service Work Queues. Make recommendations regarding work flows and procedures
Stay abreast of the latest developments and trends in medical billing, customer service and collections. Attend seminars, webinars, and workshops and actively participates in Occupational Training and Development and Compliance educational activities
Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions
Identify ways to improve work processes and provide recommendations for new or revised procedures, to enhance the collection and customer service process; implements and monitors results as appropriate in support of the overall goals of the department
Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records
Other Duties: Performs other duties as assigned

Customer Order Advocate & Finance Resume Examples & Samples

Qualifying order requests from Sales
Entering qualified orders in ERP Order Management or Order Entry module
Initialize and close credit checks
Collect deposits, when required
Create projects
Prepare initial project files
Deliver files to designated parties
Run various financial programs as required for sites across Canada
Perform other work as required
Associate’s Degree, or equivalent, with 1-2 years data entry experience
Ability to pay attention to detail
Ability to type quickly and accurately
Proficiency in Microsoft software applications
ERP (Oracle/Peoplesoft) and web-based computer program experience desired
Excellent written and oral communication skills, including the ability to effectively interface with staff and clients
Ability to work in a fast-paced multi-task environment is essential
Good organizational and time management skills
Ability to work independently and problem-solve effectively
Must have proactive and positive attitude

Customer Experience Change Advocate Resume Examples & Samples

Collaborate on and implement Employee Engagement Strategy: Collaborate in the development of an Employee Engagement strategy. Leverage and support existing bank-wide Employee Engagement efforts. Develop and implement new initiatives, where needed, to further deepen engagement. Drive engagement within the company-wide customer service platform implementation
Lead Customer Experience and Culture Initiatives:Lead initiatives from kickoff to continuous improvement with acute focus on driving the desired outcomes. Drive long term initiatives to change the culture of Elavon to one that is customer-centric as evidenced by improved Net Promoter Scores, reduced customer attrition, and higher activation rates
Communicate and Educate: Lead and participate in communication forums and training curriculums that drive organizational change. Effectively represent the voice of the customer and communicate the Customer Experience vision to the organization via company-wide opportunities
Bachelor's or Master's degree, or equivalent, relevant work experience
Eight to ten years of experience in customer experience, customer service, product management, organizational behavior, or program management, as well as leadership activities
Discipline Experience: Five-plus years of management experience in customer experience, customer service, product management, organizational behavior, or program management
Industry Experience: Requires a comprehensive-to-expert knowledge of payments, with minimum of two years of payments-related experience
Proven Track Record:Proven ability to execute on delivery of large initiatives and exert influence without direct reporting relationships; outstanding experience in planning, organization, and development
Leading Change: Proficiency in the concepts related to leading organizational change; experience or coursework preferred
Education: MBA or advanced degree preferred

100

Global Change Control Advocate Resume Examples & Samples

Managing the intake of change requests through a singular solution
Partnering directly with the Change Control Management Leader, RPS business line management, support partners, and line of business change control teams to implement RPS Level change requests through the RPS Change Control Management Process
Working in close partnership with Governance and Oversight Database Support/Reporting Leader to ensure change occurring in the business is appropriately tracked and reported as part of pre-defined RPS Change Control routines
Performing independent validation of change requests, inclusive of assessing implementation adequacy (adherence to operational control guidelines, capturing evidence of alignment to design objectives and process sustainability, alignment of business rules)
Acting as a liaison to RPS Change Control Leaders and line of business Change Control Advocates, providing support as well as expertise on an ad hoc basis
Analyzing trends identified in Change Control Adherence Audits to improve submission quality
Working closely with Change Control Leader to coordinate Change activities
Driving process improvements with key stakeholders
Managing program objectives bask to a defined set of key performance indicators
Providing assistance to the RPS Change Control Governance and Oversight Senior Leader and/or RPS Change Control Leader on an "as needed" basis
Bachelor's degree, or equivalent work experience
Five to seven years of experience in an applicable risk management environment
Applicable professional certifications
Functional expertise in change management
Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Strong working knowledge of regulatory compliance/audit activities/ and/or operational risk management
Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls
Strong process facilitation, project management, and analytical skills
Strong organizational and analytical skills
Deep understanding of policy/procedure and quality control management
Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
Excellent written and verbal communication and interpersonal skills
Proficiency with U.S. Bank platforms, systems, and applications
Demonstrated ability to manage multiple tasks simultaneously

101

Client Advocate Resume Examples & Samples

Facilitates expedient and accurate resolution to customer inquiries/issues/concerns to the customer’s satisfaction – the customer includes home office/field partners, brokers and policyholders, provides front-line service for all matters important to the BA and their benefit plans; owns the issue and provides knowledgeable and responsive service to customers, brokers and internal partners
Responsible for coordinating any special BA requests- service recovery, exceptions, and other special requests with all impacted service teams
Manages, follows-through, and resolves all customer inquiries, issues, and concerns through collaboration with internal partners
Fulfills customized reporting requests from customers
Submits and provides all necessary data for amendments including the generation and submission of necessary documentation that will allow for completion of complex amendments; partners with internal teams to resolve any questions or issues required to complete the amendment
Develops and maintains excellent working relationships with the Client Relationship Executive, EBR and other internal departments to oversee resolution of issues to the customer’s satisfaction
Maintains complete documentation of all activities in Salesforce
Utilize/update administrative systems/platforms
Identify and drive continuous improvements
Analyze trends and perform root cause analysis to partner with internal teams on continuous improvement opportunities
Escalate issues with root cause analysis to inform the overall strategy for improving the customer experience
Identify and respond to changes in external environment and customer needs
Identify areas for SLF to bolster performance and meaningful ways to measure and value customer relationships

102

Developer Advocate Resume Examples & Samples

Gain industry recognition and credibility as a regular attendee and speaker at relevant technology conferences, events, and hackathons, specifically those centered around the AWS community
Deliver compelling presentations, product demos, sample solutions and discussions to drive adoption of MongoDB and our database-as-a-service offering, Atlas
Create technical content, including presentations and blog posts, for distribution across the MongoDB community
Encourage MongoDB engineers, customers, and community advocates to participate in community events and share their stories on their blogs
Track and report on metrics around the success of MongoDB community, including overall community participation and downstream impact on revenues and sales productivity

103

Technical Support Advocate Resume Examples & Samples

Deliver first class support across our global customer base
You are passionate about technology and customer service
You love to engage with customers and your peers
You enjoy being challenged and continuously growing your knowledge

104

Pardot Client Advocate Resume Examples & Samples

Understand client needs and marketing goals, and provide solutions to help meet them
Become a thought leader in the marketing automation space, developing and delivering innovative strategic content and ideas to our clients
Proactively reach out to clients with targeted content based on product usage
Collaborate with internal departments to provide client conflict resolution
Stay up to -date with digital marketing trends, industry standards and best practices
2--4 years Marketing Automation, Customer Success, and/or Account Management experience
Knowledge of Digital Marketing or the aptitude to learn it quickly and independently
The ability to thrive in a fast- paced environment
The ability to quickly learn and understand complex concepts and products

105

Client Advocate Resume Examples & Samples

Develop strategic recommendations with clients for optimizing their Pardot usage
Assist clients in quantifying the value of marketing automation efforts to key stakeholders within their organization
Deliver industry expertise/knowledge to help clients optimize marketing automation usage
Drive customer growth by evaluating current account usage and developing Success Plans with measurable goals
Work with the Product Development team to relay new feature requests and help map the future of the product
Stay up-to-date with digital marketing trends, industry standards and best practices
2-4 years Marketing Automation, Customer Success, and/or Account Management experience
The ability to thrive in a fast-paced environment
Phenomenal communication and relationship building skills
Proactive, with a strong attention to detail and organization
The willingness to go outside of their comfort zone, work on projects outside of the job description, and go the extra mile to make customers successful

106

Mental Health Care Advocate Resume Examples & Samples

*This position is 20 hours a week - anytime during Monday - Friday***
Making patient assessments and determining appropriate levels of care
Determining if additional clinical treatment sessions are needed
Licensed Master's degree clinician in Psychology, Social Work, Counseling or Marriage and Family Counseling OR a Licensed Ph.D. / PsyD
Licenses must be active and unrestricted in the State of California
2+ years of experience in a related mental health environment working with chronic and / or severely mentally ill clients
Intermediate level of computer proficiency specifically with MS Word and Excel
Must be able to obtain and maintain access to the County of San Diego’s electronic health record, Anasazi
Strong knowledge of the Medi-Cal system

107

Tricare Pediatric Care Advocate Behavioral Health Resume Examples & Samples

Educating and supporting the parents and family unit through telephonic assessment and expert clinical interventions Identifying gaps or barriers in treatment plans
Document all clinical information in accordance with UnitedHealthcare Military & Veterans policies and procedures
Providing patient education to parent and family to assist beneficiary with self-management
Assess and interprets beneficiary needs, gaps, and requirements
Leads efforts to provide specialized case management services to beneficiaries identified with very complex conditions or diseases requiring intensive and extensive coordination of resources including accessing Centers of Excellence with specialty hospitals, multiple specialists and sub-specialists, DME, home care and therapy providers
Develops plan of care in collaboration with beneficiary / caregiver / provider
Works with minimal guidance, seeks guidance on only the most complex tasks
Collaborates with specialists, physicians, and medical directors to provide the necessary care and cost efficient care for the beneficiary
Current, unrestricted RN, LCSW, LPC or LMFT license in your state of residence
3 years experience with Pediatric in a hospital setting, acute care or outpatient direct care
3 years of Case Management experience
Intermediate experience with Microsoft Word, with the ability to navigate a Windows environment
Ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
United States Citizenship
Ability to obtain favorable adjudication following submission of Department of Defense form SF86 NAC form SF86
Previous experience working with Tricare, Military and Veterans

108

Field Based Senior Care Advocate Resume Examples & Samples

Identifies needed services and matches with available services in area
Travel throughout assigned region up to 75% of the time
Meets with community providers / facilities as company liaison to foster good rapport and relationships and to identify new programs
Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or a BSN RN with 2+ more years of experience in psychiatric nursing
Independent Mental Health License to include PsyD, LICSW, LMHC, LMFT or RN in the state of OH
2+ years experience in a related mental health environment
Proficient computer skills and good working knowledge of Microsoft Word
Reliable transportation to travel throughout assigned area
Dual diagnosis experience with mental health and substance abuse preferred
Experience working with Medicaid and/or Medicare population
Familiarity with community resources and field based work

109

Behavioral Health Field Care Advocate Resume Examples & Samples

Receives referrals from medical plan partners or UBH for high risk enrollees
Is United Behavioral Health (UBH) liaison and subject matter expert for medical partner with goal to work toward holistic needs of the member
Assists enrollees with appointments, if needed
Follows up with enrollees to determine any obstacles to making scheduled appointments
Provides subsequent member follow-up telephonically and face-to-face as determined by individual member needs
Works with enrollees to identify gaps in care or obstacles to care and problem solves for successful connection to needed services and community resources/programs
Attends clinical rounds with health plan as needed to review high risk cases
Assists with medication refills or other service gaps as needed
Reviews treatment progress and facilitates care coordination via contact with BH provider
Coordinates with IP Care Advocate to discuss treatment needs and aftercare planning for the member
Attends clinical rounds with BH staff and is able to appropriately provide case input as well as escalate any identified issues to Clinical Manager or MD
Meets with members in the community to complete BH specific assessments and plan of care. May go to facility to meet with treatment team if needed, to coordinate care and assist in development of a successful aftercare plan
With member permission, includes the member's family/guardian in the coordination process to ensure that aftercare/continued care is successful and gaps/barriers are removed as much as possible
Attends state, professional, and association meetings as needed
Meets with community providers/facilities as UBH liaison to foster good rapport and relationships with them and to identify new programs
At a minimum, must be a licensed master’s-degreed behavioral health professional, an associate’s-degreed nurse, or a doctorate-degreed psychologist with 2 or more years of experience in behavioral health
Requires an independent active, unrestricted State of DE professional license: LCSW, LMFT, LPCMH, or RN (psychiatric experience)
2 years experience in a related behavioral health environment
Reliable transportation that will allow you to travel to client and/or patient sites with designated area

110

Senior Field Care Advocate Resume Examples & Samples

Performing care management activities to ensure that patients move through the continuum of care efficiently and safely
Professional license must be independent, active, and unrestricted
Access to high speed internet services and dedicated space for home office set up
Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
Case Management experience
Knowledge of public sector in Kansas

111

Field Care Advocate Resume Examples & Samples

Performing Clinician to Physician interaction to acquire additional clinical information or discuss alternatives to current treatment plans
Collaborates with Medical peers on consideration of discharge planning needs
Solves moderately complex problems and / or conducts moderately complex analyses
Licensure must be current and unrestricted in the State of Tennessee
Minimum 2 years of behavioral health clinical experience in an inpatient/acute setting or outpatient setting
Ability to work from a home office setting, utilizing high speed internet/DSL
Access to reliable transportation, enabling travel to client/patient sites
Prior Utilization Review experience
Experience in discharge planning and / or chart review

112

Behavioral Health Field Care Advocate Resume Examples & Samples

Assessing and interpreting customer needs and requirements
Escalates cases to the Medical Director for case discussion or peer-to-peer intervention as appropriate
Licensure must be independent, current, and unrestricted
Knowledge of public sector in Louisiana

113

Field Based Care Advocate Resume Examples & Samples

Licenses must be active and unrestricted
Demonstrated ability to use a PC in a Windows environment, including email and Microsoft Office applications
Excellent customer service, interpersonal and problem-solving skills
Able to function independently and responsibly with minimal supervision
Experience working with low-income populations
Managed care and utilization management experience a plus

114

Manager of Care Advocate Resume Examples & Samples

Managing a team of telecommuting behavioral health licensed clinical staff (Field Care Advocates), in multiple states including RI, MA, NJ, NY and MI, in order to deliver sound clinical interventions and quality documentation
Serve as an behavioral health care coordination representative and subject matter expert for UnitedHealth Care Community partners, psychiatrists and other clinical and program staff to ensure that all care coordination programs are managed according to state requirements
Work closely with the clinical operations teams to identify and address the clinical needs of individuals accessing behavioral health services
Preparing reports and analyzing data in order to coach team to meet metrics successfully
Identifying trends and interventions as needed in a positive, change oriented environment in order to promote consumer recovery via a recovery, health and wellness-oriented approach
Local and multiple state travel 10-15%, or, as needed
Managing projects and interventions from inception to completion
Ensuring engagement and productivity of staff through management of ongoing auditing, training, performance management, coaching and mentoring
Possesses an active, independent, and unrestricted licensure and certification from the state or board which issued the credentials
5+ years of behavioral health experience post licensure
5+ years of management and/or leadership experience
Experience working with Medicaid clinical programs
Proficient in Microsoft Applications to include Word, Excel and Outlook
Very strong communication skills both written and verbal
Strong oral and written communication skills — specifically telephonic skills
Ability to travel to designated states (10-15%), or, as needed
Experience in managing multiple clinical programs, across multiple states
Experience managing field based/telecommuting employees
Experience working in care coordination or case management
Dual diagnosis experience; mental health and substance abuse
Experience working with low-income populations, the aged, blind and disabled

115

Texas Autism Care Advocate Resume Examples & Samples

Provides Care Advocacy and support for families navigating the complexities involved with Autism Spectrum Disorders
Acting as a resource for others regarding autism including providing education or educational material and connection to community resources / advocacy groups, if needed
Exhibit excellent customer service while engaging members, family / caregivers, providers, and / or matrix partners in collaborative planning or support
Assesses and interprets customer needs and requirements
Identifies solutions to non-standard requests and problems. Including researching community based services or other needed services
Solves moderately complex problems and / or conducts moderately complex analyses. If needed, provides support for customer reporting
Ensures caregivers understand treatment options and are effectively linked to treatment resources
Coaches, provide feedback, and guidance to others
Create and maintain excellent clinical records
2 years of experience working with children and families who have Autism Spectrum Disorders and ABA (Applied Behavior Analysis)
Independent Behavioral Health License in Texas- LCSW, LPC, LMFT, PsyD or RN with experience in behavioral health
Strong operational focus with demonstrated project management, change management, and execution skills. Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though
Must possess strong customer service orientation
Able to be self-directed
Comfortable working in a highly structured environment with set schedules
BCBA

116

Field Based Senior Care Advocate Resume Examples & Samples

Identifies solutions to non - standard requests and problems
Works with less structured, more complex issues
Independently Licensed Master's degree is required in Psychology, Social Work (LSW), Counseling or Marriage or Family Counseling (LMFT), or Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
Intermediate computer skills (Microsoft Word, Outlook and Internet) with the ability to navigate a Windows environment and to create, edit, save and send documents utilizing Microsoft Word
Knowledge of Level of Care Guidelines (i.e. Milliman, Interqual etc.)
Experience in discharge planning and/or chart review
Experience in acute long term care, acute rehabilitation, or skilled nursing facilities

117

Senior Field Care Advocate Resume Examples & Samples

Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approach
Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
Identify and remove barriers to procurement, delivery, participation in and success of services
Provide supportive follow-up, monitoring and education as indicated
Meet with consumers in-person at facilities, provider offices, and in homes as appropriate for market
Serve as OBHS liaison and subject matter expert for applicable UnitedHealth Care Medical Partners; establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
Identify high-risk, co-morbid needs of consumers
Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals as needed
Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities when applicable
Partner with internal Optum Behavioral Health Services Teams to coordinate a seamless transition for consumers from an inpatient setting to community based services
Coalesce FCA role and relationships within context of established Care Advocacy Operating Model and customer/contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
Participate jointly in rounds, discussions, supervision and staffing
Assist in the development of a relevant and consumer-specific aftercare plan
For specific markets, conduct focused facility-based or outpatient clinical utilization review activities
Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care
Identify new programs, services and gaps in market; share information with network teams
Maintain knowledge of provider availability and barriers to access
Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services
Conduct provider networking visits or attend consumer care conferences as determined by market
Attend state, professional and association and conference call meetings as needed
Partnership with Account Management and Sales departments to provide best level of customer service to market accounts
Participate in committees, educational opportunities and trainings
Maintain approved workload and support metrics and outcomes
Licenses must be active and unrestricted (LCSW, LMHC, LMFT, RN, etc.)
2+ years experience in a related mental health environment working in the local community
Able to handle sensitive issues with peer, members and providers in a confidential manner
Strong oral and written communication skills - specifically telephone skills
Current, unrestricted driver's license and access to reliable transportation, with the ability to accommodate travel within the service delivery area
Bilingual skills (fluency in Spanish / English)
Experience with Medicaid/Medicare
Previous experience in an insurance company or other managed care setting

118

Field Based Care Advocate Resume Examples & Samples

Licensed Master's Degree level clinician in: Psychology, Social Work (LCSW), Counseling (LPC) or Marriage & Family Counseling (LMFT); or Licensed Ph.D. or Licensed PsyD; OR an
RN with 2+ years of experience in behavioral health
Licensure must be current and unrestricted
Ability to convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
Intermediate computer skills (Microsoft Word, Outlook and Internet) with the ability to navigate a Windows environment and to create, edit, save and send documents utilizing Microsoft Word Ability to work in an ever changing work environment

119

Care Advocate Resume Examples & Samples

Determining appropriate levels of care
Manage inpatient and outpatient mental health cases throughout the level of care
Utilization Review and / or Utilization Management experience

120

Healthcare Advocate / Market Consultant Resume Examples & Samples

Utilize data analysis, identify and target providers who would benefit from our Medicare & Medicaid Risk Adjustment training and documentation/coding resources
Reach out to physicians, medical groups, IPAs, and PHO’s, to build positive, long-term, consultative relationships
Develop comprehensive, provider-specific plans to increase their RAF performance
Train providers on our Risk Adjustment programs and tools, and work toward the adoption of these programs in to their practices
Collaborate with doctors, coders, facility staff and a variety of internal and external personnel on a wide scope of Risk Adjustment education efforts
3+ years of provider network management, physician contracting, healthcare consulting, Medicare Advantage sales or Pharmaceutical sales experience
Excellent written and oral communication skills with internal and external business partners and employees
Ability to develop long term relationships
Graduate degree
Experience giving group presentations
Prior experience with commercial and Medicare regulations

121

Client Mgnt Senior Advocate Resume Examples & Samples

Conduct any and all business analysis needed to define business requirements and use cases to meet project objectives
Partner with key business and technology stakeholders to define scope of effort, work deliverables, and project plans and help resolve/escalate issues as needed to successfully deliver projects on time, on budget and with quality
Interact with senior CPB business and technology managers
Publish and circulate project documents (e.g., business requirements, process flows, screen designs, use cases, ‘how to’ guides) to all stakeholders
Actively participate in the stewardship of the Business Analysis discipline within CPB technology by quickly learning existing business practices, upholding established standards and identifying innovative ways to improve processes and tools

122

DHS Hsin Mission Advocate Resume Examples & Samples

Serves as an information sharing subject matter expert for a large-scale enterprise portal supporting critical missions across the homeland security mission space
Serve as a technical authority on middle-tier/client-side SharePoint 2010 functionality to support the program’s enterprise portal
Serve as a liaison between the program and multiple stakeholders from all sectors of government (federal, State, local, tribal, and Territorial) as well as international and private sector
Provide support for a highly customized SharePoint 2010 environment involving client-side administrative activities such as site creation and solution development utilizing out-of-the-box and customized functions such as lists, libraries, workflows, and other platform offerings
Develops and delivers end user training on an ad hoc basis
Facilitates resolution of technical, policy, procedural and other stakeholder issues directly or by engaging appropriate internal and/or external resources
Cultivate ongoing supportive stakeholder relationships to maintain and continue to develop the client communities within the HSIN environment
Must have law enforcement (government or civilian) operational experience along with strong SharePoint 2010 Administration experience
Excellent ability to communicate with customers, support personnel, application development personnel, and project leadership and management
Strong business process analysis skills in with a track record of mission-integrated solution design and architecture
Strong analytical and problem solving skills for design, coordination, and testing of solutions
Demonstrated ability to manage multiple projects, priorities and deadlines along with associated risks while maintaining effective reporting standards. Strong team player able to execute tasks with minimal direction in collaboration with remote and local teammates
Working knowledge and understanding of Portal-based information sharing technologies and principles
Strong knowledge of SharePoint 2010, particularly in middle-tier/client-side solutions
Familiarity with the multiple missions of the Homeland Security Enterprise across all jurisdictions (federal, State, local, tribal, Territorial, international, and private sector)
Ability and experience in one or more of the following: customer relationship management, business process consulting, software marketing, awareness communications, outreach, training, requirements gathering, information sharing governance, website design and maintenance
Demonstrated information technology proficiency - Windows OS, Microsoft Office Suite, virtual meeting media (Adobe Connect), and portal-based technologies are essential. Applicable experience with Microsoft SharePoint is required
Must be a United States Citizen
Must have, or be able to obtain, and maintain a Secret clearance as required by DHS

123

Tricare Pediatric Care Advocate Behavioral Health Resume Examples & Samples

Educating and supporting the individual and their family through telephonic assessment and expert clinical management interventions
Evaluating delays in care and arranging for alternative care services to facilitate timely and appropriate discharge
Documenting all clinical information in accordance with UnitedHealthcare Military & Veterans policies and procedures in the member's electronic medical record
Develops CM care plan in collaboration with beneficiary / caregiver / provider in order to promote optimal health
Collaborates with specialists, physicians, and medical directors to provide the necessary care and cost efficient care for the beneficiary related to their condition
Consulting and collaborating with Medical Surgical CM colleagues on Bio / Psycho / Social assessments and service plans in a multidisciplinary team
3 years of experience in Behavioral Health working with children or adolescents in an acute inpatient, residential or office setting
Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
CCM Certification or able to obtain in 18 month period

124

Property Subrogation Advocate Resume Examples & Samples

Four-year college degree is preferred or have at least have HS Diploma / GED with property estimating experience
Prior Subrogation advocate experience a plus
5+ years of property claims handling experience preferred
Prior use of Xactimate and estimating a plus
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Proven ability to work independently with little or no supervision
Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
Bilingual candidates are strongly encouraged to apply

125

Customer Care Advocate Resume Examples & Samples

) Honeywell Service Online
Bachelor’s degree in communications
5 years working in customer service roles
1 year experience with SAP
3 years experience in all Microsoft office products: Excel, Word, Power Point
Valid Drivers License

126

Care Advocate Resume Examples & Samples

Individual contributor – reports directly to the Manager
Conduct retrospective facility - based or outpatient reviews via medical records and/or available documentation according to Best Practice, Coverage Determination, and Level of Care Guidelines
Demonstrate clinically sound judgment by appropriately authorizing the level of care based on clinical presentation, risk factors, coverage determination or level of care guidelines; or forwarding case on to Peer Reviewer for possible adverse benefit determination
Review coverage in compliance with plan inclusions, limitations, and State / Federal mandates
Enter accurate authorizations or notifications
Adhere to schedule as assigned
Licensed Master's degree-level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling OR a Licensed Ph.D. level Psychologist OR registered nurse with recent behavioral health experience
Professional license must be independent, current, and unrestricted
Minimum two years direct clinical experience with acute and community based psychiatric and chemical dependency treatment in various settings
Demonstrated familiarity and experience with the current Diagnostic and Statistical Manual and best practice standards for treatment
Proficiency with Microsoft Office Suite, ability to learn and navigate multiple proprietary software applications; typing proficiency required
3+ years post - licensure experience preferred
Familiarity with recovery and resiliency model is preferred
Managed care or utilization review experience desirable
Strong interpersonal and critical thinking skills; ability to negotiate and make quick, effective and efficient decisions to resolve cases and issues
Ability to effectively adapt to a changing environment

127

Server Partner Technical Advocate Resume Examples & Samples

Identify new opportunities for IBM Server and be able to articulate the business advantages using IBM Power Server Solution
Position IBM Power Server solutions for Cloud, Analytics, Mobile, Social and Security proactively with the client
Develop for the IBM Power Systems solution design and architectures based on customer requirements
Have responsibility to ensure the IBM Power Systems solution is aligned to the clients’ requirements and is fit for purpose
Involve IBM Systems lab services for both pre and post sales activities as appropriate
Be the focal point to connect IBM client with IBM SWG on client engagements to position IBM Power Server Solution as the default infrastructure of choice
Partner with other LoBs (S&D, GBS, GTS) on a regular basis to ensure a unified “one IBM” account strategy
Become the clients trusted advisor for all things IBM Server related (Hardware, firmware, virtualisation, AIX, Linux, IBM I)
Anticipate, capture and validate future client requirements in advance of RFPs being released
Differentiate and articulate the IBM Power Server Solutions against the competition
Identify and proactively remove technical inhibitors to the sale of IBM solutions as early as possible
Propose and use sales accelerators (Demos, PoT, PoC, labs and Centers of Competency) when appropriate
Define, scope and run PoT & PoC’s
Build local relationships with key ISVs, SI, MSPs and BPs where appropriate
Build relationships with key business contacts inside clients
Acquire and apply industry knowledge and insight
Support IBM Server Solution sales plays defined by worldwide and IOT management
Drive client adoption of the latest releases of IBM Systems system software and hardware
Minimum 5 years experiences in IT System infrastructure
Hands on experience and skill on IBM iOS and / or Unix/ Linux
Skill and experience on virtualization technology such as KVM, IBM PowerVM, etc
Be able to demonstrate POWER solutions to clients with a clear story, product positioning and value proposition
Ability to position IBM POWER Systems platform / solutions against competition
Be able to position POWER solutions in relation to the scale out and high end market
Be able to design High availability /DR and clustering solutions
Experience in handling, position, write the scope and document a PoT & PoC
Good understanding of IT infrastructures and IBM infrastructure solutions
Proven ability to work in teams and achieve results
Good Presentation skills
Good spoken and written English skills

128

Consumer Brand Advocate Resume Examples & Samples

Provide support by phone, email, or social media outlets to consumers and/ or ECPs
Serve as a primary resource and point of contact for consumer information and escalated complaints on Essilor Premium Brand lenses and coatings
Ability to handle and resolve complaints balancing the needs of the consumers with those of the organization
Utilizes opportunities to build/strengthen the customer-product/service relationship
Liason between consumer, ECP and laboratories for overall product satisfaction and resolution
Partner with Product Marketing and Social Media Communications Associate to develop appropriate replies and resolutions to consumer concerns and complaints
Monitor and answer product specific mailbox inquiries from consumers and troubleshoot as needed
Awareness of new product introductions to educate consumers on our product portfolio, brand awareness, and brand image
Provide training/education to consumers and ECP’s as needed on the features and benefits of Essilor’s consumer advertised products
Provide monthly analysis and reporting of consumer statistics received via direct phone contact or email to Consumer Brand Advocate Supervisor
2-3 years dispensing experience required
Ability to be self-motivated and work with minimal supervision or direction
Gather and analyze customer requirements in order to partner in service solutions
Ability to perform under the stress of frequent interruptions and/or distractions
Critical thinker, problem solver
Excellent Interpersonal Skills at all levels of the organization, as well as cross-functional communications experience
PC literate-Microsoft Office, Word and Excel
Extensive knowledge of Essilor products, services, policies and procedures
ABO certification preferred

129

Care Advocate Telecommute Resume Examples & Samples

Focus on initial inpatient admission for psychiatric and chemical dependency patients
Identifies solutions to non-standard requests and problems
Translates concepts into practice
Master's Level Licensed Degree in Psychology, Social Work, Counseling or Marriage or Family Counseling
Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health
2 years post-Licensure experience in a related mental health environment
2 years Clinical Experience

130

Care Advocate Resume Examples & Samples

Identifies high-risk enrollees, monitors utilization, creates care plans to address problems while maintaining quality of care. (Information is collected from the patient, caregiver(s), health care providers and other relevant parties.)
Utilizes advanced clinical skills to make effective decisions to meet the enrollee’s health needs, using education, communication, and all available resources to promote quality, cost-effective outcomes
Screens, identifies and obtains approval on high-risk / cost, catastrophic, long term chronic cases which will benefit from care management services. Referrals for such cases may originate from various departments within the company
Integrates a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the options and services to meet the enrollee’s health needs, using education, communication, and all available resources to promote quality, cost - effective outcomes. For the Frail and Elderly, Functional Assessment and Treatment Plan Summary forms as completed by contracted network clinicians are used by UBH Care Advocates, in addition to the medical chart, to make utilization decisions regarding appropriate services
Collaborates with the UBH and health plan staff to ensure proper resource allocation and utilization to facilitate quality cost - effective patient outcomes
Collaborates with providers to determine acuity of mental health concerns and refer enrollees to appropriate community resources
Authorizes medically appropriate services for enrollees to facilitate quality cost - effective patient outcomes in a timely manner
Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
Strong team player and team building skills
Able to handle sensitive issues with members and providers in a confidential manner
Demonstrates initiative in achieving individual, team, and organizational goals and objectives

131

Regional Site Advocate Resume Examples & Samples

Actively develop and maintain positive working relationships with Clinical Research site personnel; conduct routine and as needed site visits
Ensure training new sites on Vertex protocols/processes/systems, potentially including GCP training for research naive sites
Anticipate and escalate site specific challenges and requirements and proactively communicate to the team to plan and mitigate risks
Develop knowledge repository for site /country specific information related to study execution
Define, monitor and report Key Performance Indicators (KPIs) for site performance
Partner with other RSAs globally to achieve industry leading performance
Ensure seamless internal communication between Clinical Development and Regional Medical Affairs Team
Outstanding collaboration skills
Self-motivated and ability to work well independently and in a team environment
Excellent verbal and written communication
Excellent critical thinking and problem solving skills
Bachelor’s degree with a major in a related field and at least 8 years of Clinical Development experience
Proven track record of management of long-term professional relationships (e.g. Clinical sites)
Must have good working knowledge of ICH, FDA, IRB/IEC and other applicable regulations/guidelines and significant experience with Clinical Site start-up documents
Medical background or experience in Vertex Therapeutic Areas a plus
Fluency in English and a second language
Experience in Cystic Fibrosis is preferred

132

Storage Partner Technical Advocate Resume Examples & Samples

Understand the IBM Storage Product Solution Portfolio from Low End, Mid Range, and Enterprise
Understand the Storage Virtualization Solution Concept and Active-Active Solution Concept
Understand the Business Continuity Solution Concept, covering Data Protection, Backup Recovery, and Disaster Recovery
Understand the Storage and Data Management Software Solution
Understand the Storage Defined Environment Solution Concept
Well organized, structured and able to articulate the IT solution and relate it with clients needs technically and commercially
Highly confidence and capable in delivering the presentation to the client at ANY levels, including C-level
Highly experienced in managing and winning the competitive situation
Capable to do Performance Tuning and Performance Analysis
Understand the Storage Solution Trend, Direction, Competitiveness and Positioning
Understand the IT Infrastructure Solution Concept, covering Server and all other related IT peripherals and solution
Understand the CAMSS (Cloud, Business Analytic, Mobile, Social Business, and Security) Solution Concept
Have capability to do the TCO Analysis
Mastering IBM Storage Solution
Mastering EMC, HDS, and Netapps

133

Brand Advocate Analyst Resume Examples & Samples

55%-Execute project strategy: complete data maintenance tasks in digital content systems to drive account strategy online; produce and track weekly, monthly and quarterly status reports to communicate project status and key metrics including add to cart, conversion rate, sales, views, enrichment, SEO ranking against baseline
20%-Presentation development: build Powerpoint decks to effectively communicate during engagement (e.g., kick-off, weekly, monthly, quarterly, etc.); communicate effectively and confidently with suppliers and internal leadership
15%-Generate analytical reporting: utilize test-control experimental group testing, crowdsourcing, heat mapping and other metrics to enhance prioritized suppliers' presence on product information pages (PIP); leverage online reviews and Q&A to drive improvements on supplier product pages
10%-Category insights & strategy: collaborate with merchant to gain understanding of the supplier/line of business; analyze supplier/dept specific data to explain trends/impacts; build category knowledge to assist in identifying items and enrichments to prioritize in project work; promote supplier adoption for Q&A and seed programs
Must be eighteen years of age or older
Must pass pre-employment test if applicable
Experience with data analysis
Experience in Ecommerce, data management, process analysis and improvement
Proficiency in Microsoft Excel and Access
Strong decision making and problem solving skills
Ability to handle and prioritize multiple tasks
Strong organizational, analytical and customer service skills
Positive, upbeat, can-do, professional and responsible attitude, independent and self-directed yet also team-oriented

134

Claims Advocate Resume Examples & Samples

Manage the claims process for corporate clients
Assist clients and brokers on coverage issues for Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies
Provide notice of new claims to clients’ primary and excess insurers
Follow up for acknowledgment letters and coverage positions from insurers
Request and provide status updates from clients to insurers
Seek consent for retention of defense counsel and settlement opportunities
Establish lines of communication between clients and insurance carriers through correspondence and conference calls
Serve as a client advocate with the carriers
Maintain adequate documentation on all transactions
Maintain up-to-date records, including file maintenance and computer data maintenance
Any and all other responsibilities as deemed necessary by supervisor to achieve the purpose of the job
3 years of experience in insurance industry or other claims/case load processing experience is preferred. Paralegal experience preferred
Ability to handle multiple priorities and multiple deadlines. Strong verbal, written, and analytical skills

135

MYS Ctsm Kl-client Management Advocate Resume Examples & Samples

Manual FX booking
Preparing various trade’s settlement funding and routine client-focus monthly, quarterly, yearly reports such as tax reclaim and interest rates using provided/extracted data
Pre-processing (authentication, callback) of manually initiated fund transfers and other manual instructions
Corporate actions referrals

136

STS Advocate / Solution Contract Manager Resume Examples & Samples

Knowledge of services contract fulfillment area and the connected aspects: systems/ tools related and IBM services language related, revenue recognition rule, contractual clauses interpretation, mapping client requirements with contractual clauses
Minimum financial/accounting and local fiscal knowledge is needed
The soft skills required: analytical and organized person, highly responsible, problem solving oriented and able to make quick connections, team player, communication and client relationship skills, able to work with various functions within IBM and cross-border
English is a must

137

Developer Advocate Resume Examples & Samples

Attend and speak at user groups, meetups, and conferences on topics that relate to containers and orchestration via Kubernetes
Act as a goodwill ambassador to developer and partner communities
Develop content including how-to articles, videos, and blog posts that demonstrates how to use the latest in technology trends (microservices, containers, orchestration, etc.)
Enable Red Hat employees and the community to advocate on the team's behalf
Assist users with technical issues via online chat (IRC) and forums
Proven track record as a participant in multiple language, framework, or middleware communities
Experience with speaking engagements at developer conferences, camps, and meetups
Extensive background in carrying out initiatives, taking responsibility, meeting deadlines, framing challenging problems, and maintaining expert knowledge in multiple domains
Advanced Linux skills are preferred, as well as a familiarity with PHP, Java, Ruby, or Node.js
Ability to work with multiple operating systems (Windows, Linux, and OS X)
Ability to pick up new technologies quickly; passion for staying up to date on industry trends in the developer space
Passion for open source software
Willingness to travel

138

Behavioral Care Advocate Telecommute Louisiana Resume Examples & Samples

*This is a Telecommute / Work From Home position. Candidates must reside in the state of Louisiana***
Make patient assessments and determining appropriate levels of care
Coaches, provides feedback, and guides others
Acts as a resource for others with less experience
Master's Level Licensed Degree in Psychology, Social Work, Counseling or Marriage or Family Counseling OR Licensed Ph.D with minimum 2 years post-Licensure experience in a related mental health environment OR an RN with 2 or more years of experience in behavioral health. Licenses must be active and unrestricted
Must reside in the state of Louisiana

139

Member Advocate Supervisor Resume Examples & Samples

High Diploma or GED
3+ years of experience working with a Managed Care Organization, Health Insurer, or Healthcare Services
3+ years of experience Supervising or overseeing staff
Ability to create, edit, save, and send documents or spreadsheets utilizing Microsoft Word and Excel
Undergraduate Degree or Higher
Sound knowledge of and experience with benefit plans and program requirements that are typical in Medicaid Managed Care Health Plan operations
Ability to create simple Presentations in MS PowerPoint to be used to present data to management or customers without further editing
3+ years of experience in or exposure to Medicaid Managed Care
2+ years of experience with Health Plan Claims Systems
Proficiency in MS Access to generate and edit reports
Ability to convey complex or technical information in a manner that others can understand
Excellent communication skills, including ability to communicate effectively with various levels of leadership, staff, internal and external constituents; including State partners

140

Customer Care Advocate Resume Examples & Samples

Minimum one (1 year experience in a customer service environment)
Basic Math and reading skills, legible handwriting and attention to detail
Ability to work as part of a team and interact effectively with others
Basic computer navigation skills
Prior customer service experience
Experience assist customers with order placement and troubleshooting
Experience utilizing suggestive selling techniques and take advantage of up-sell opportunities when appropriate

141

Human Rights Coordinator Lead Advocate Resume Examples & Samples

The OHR Lead Advocate is responsible for the management of provision of Special Assistance representation, advocacy in grievance, administrative appeal, and discharge planning processes; outreach and education to individuals applying for or receiving behavioral health services as a person with Serious Mental Illness (SMI) to ensure the understanding, exercising, and protection of their rights and receipt of needed services. Generally, the Lead Advocate staff will process the most complex cases, requests for assistance, and outreach assignments. This also includes a significant amount of systemic and contract deliverable work
The OHR Lead Advocate supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
Provides direct supervision to ten advocates that provide intensive advocacy by representing individuals with SMI identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes
Providing regular guidance to advocates and people in the community meeting Special Assistance cases with regards to problem resolution and advocacy strategies. This can include direct representation for short term assistance clients with more complex needs and intricate situations
Promotes consumer rights protection through outreach, the distribution of educational materials and facilitation of group education in the community. This includes development of these materials
Tracks advocate’s caseloads and productivity
Completes weekly/monthly activity reports and database entries in a timely manner
Three years direct supervisory experience (recent within past five years) with at least 5 direct reports. Have prior experience with a team of 10 or more
Demonstrated knowledge of mental illness, effects, clinical interventions and service options
Proficient knowledge of the service and discharge planning processes
Demonstrated knowledge of consumer rights, Arizona Administrative Code, statutes, rules, regulations, policies that apply to Arizona’s public behavioral health system
Proficient knowledge of the SMI grievance and administrative appeals processes
Demonstrated knowledge of the basic structure and operation of the behavioral health system
Demonstrated knowledge of the performance management (PM) model and continuous quality improvement (CQI) methods in a public health setting
Problem solving, critical thinking and advocacy skills
Effective oral communication skills, with both individuals and groups
Case preparation and presentation
Proficiency in written communication
Supervision, leadership, team motivation and staff development

142

Care Advocate Resume Examples & Samples

Focus on collaborating with providers i for members with psychiatric and chemical dependency diagnosis
Review member information and recommending appropriate levels of care
Manage outpatient behavioral health cases throughout the entire treatment plan
Independently Licensed Master's degree is required in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health
Proficient Microsoft skills (Word, Excel, Outlook

143

Technology Advocate Resume Examples & Samples

Experience with Windows IOS and/or Linux operating systems
Demonstrates verbal and written communications skills
Willingness to conduct technical demonstrations, lead meetings and briefings
Lead and participate in creation of apps and demos
Co-op or internship program enrollment is mandatory
Experience with various programming languages
Understanding of software engineering
Understand Agile and Scrum development
Knowledge of IBM products including Bluemix
Knowledge of the software development cycle
Ability to work on teams

144

Developer Advocate Resume Examples & Samples

Gaining industry recognition and credibility as a regular attendee, panelist, and keynote speaker at meetups, technology conferences, trade shows and press events
Delivering compelling presentations, product demos, sample solutions, and discussions to drive adoption of Docker and other container technologies in general, and Amazon ECS and Amazon ECR in particular
Actively participating in open source projects and being a member of the open source community
Continuing to identify leads for potential partnerships and clients and assisting with presales support
Collaborating with internal teams to define the product road map, market positioning, and developer program initiatives
Creating screencasts, white papers and tutorials about emerging technologies and industry developments
Maintaining a strong and credible presence in social media channels relevant to developers
Working with your worldwide counterparts to share best practices and help build a best-in-the-industry evangelism organization
The successful candidate has 3 to 5 years experience in software development or as a devops engineer
Hands on experience with Linux containers, in particular Docker
Superior oral and written communication skills
The ability to work cooperatively with, and gain the respect of, software developers is a must
A willingness to travel and the ability to work autonomously
Masters degree or higher in computer science, engineering, or a related discipline
Hands on experience with container management platforms
Active contributor to open source projects

145

Developer Advocate Resume Examples & Samples

The successful candidate has 5 to 10 years experience in software development, with special emphasis in distributed application development
Bachelor's degree in computer science, engineering, or a related discipline
Prior experience in product definition, bring-to-market strategies and setting an industry standard

146

Customer Service Advocate Resume Examples & Samples

Order processing for electronic: (EDI; email; internet; KANA; fax); and phone orders
Direct verbal and written communications with customers
Process customer complaints through to resolution

147

Client Services Advocate Resume Examples & Samples

You should have minimum experience of 3 years in a “Customer Service” related roles across any Telecommunications, System Integrator industries or related field / industry
You should have in-depth understanding of Telecommunication industry process. For example: Billing process, Customer Service
You must be fluent in native Cantonese (read, write, speak) along with English (read, write, speak) – please note that this is an essential requirement to support our business needs and to service our language customers/clients in the APAC region especially in Hong Kong
You will have a strong knowledge in Telecommunication product and service such as Network, Circuits, Colocations and Managed Services
You must demonstrate a working knowledge of Microsoft Office tools i.e. Outlook, Word, Excel (Pivot Tables, Lookups and Filters), PowerPoint, etc..,
You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency, drive and be change ready
You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

148

Behavioral Care Advocate Resume Examples & Samples

Focus on initial inpatient admission for psychiatric and substance abuse disorder members
Making assessments and determining appropriate levels of care
Obtaining information from providers on outpatient requests for treatment
Managing inpatient and outpatient behavioral health cases throughout the entire treatment plan
Administering benefits and reviewing treatment plans
Applicant must be a U.S. Behavioral Health Professional (BHP) who holds an unrestricted license to practice independently or be a registered nurse (RN, LCSW, LMFT, LMHC)
Master's degree in Psychology, Social Work, Counseling or Marriage or Family Therapy, Licensed Ph.D., or an RN, with 2 or more years of experience in behavioral health
Licenses must be active and unrestricted in the State of New York
Experience working with adults, children and adolescents with behavioral health needs
Must live within a commutable distance (45 - 60 minutes) of Latham, NY
Ability to work onsite in our Latham office Monday through Friday 8a-6p
Ability to be on call 24 X 7 as needed
2 years of experience in a related behavioral health environment
Basic Microsoft Word skills
Ability to attend training the first 4 weeks of employment without needing time off. Training is onsite in our Latham office
Managed care experience
Certified Alcohol and Substance Abuse
Dual diagnosis experience with mental health and substance use disorders
Experience with transition age youth with behavioral health needs
Experience with older adults with a MH condition or SUD
Experience with Individuals with I/DD in need of BH services
Experience with Individuals with a MH condition or a SUD and co - occurring chronic physical health conditions
Experience with individuals with a SUD in need of medication-assisted treatment, including methadone and buprenorphine for opioid dependence

149

Contact Center Advocate Resume Examples & Samples

Expert in problem resolution
Thorough knowledge of products and services
Excellent verbal/written/interpersonal communications
Strong knowledge of Office products
Self starter; able to work with little to no supervision
Personal accountability
Focusing on the customer
Communication
Learning agility
Problem-solving
Front office customer management

150

Customer Service Advocate Resume Examples & Samples

Coordinates customer/TE Medical- relationship
Supports the clear and effective communication of customer expectations to the organization, and demands accountability for performance to agree upon commitments
Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood
Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.)
Takes complete ownership of problem resolution
Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business
Represents TE Medical capabilities to influence customer preferences to be compatible with TE capabilities
Provides timely, accurate, complete responses to customer or sales inquiries. Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements. Creates and delivers presentations to customers on TE Medical capabilities and plans
Minimum 5 years in sales, marketing, scheduling or customer service related position, preferably in a manufacturing organization or related technical experience
BA or BS preferred
Organizational: Strong organizational skills, ability to manage several tasks at once, ability to set priorities, time management, ability to lead meetings to drive action. Ability to develop project plans and lead teams to improve business performance
Interpersonal: Customer focused, excellent oral and written communication skills, ability to work under pressure and maintain composure in sometimes emotional situations, team player, flexible and adaptable to changing conditions, positive and professional attitude, ability to develop strategies for handling complex customer issues and mentoring others in executing these strategies. Basic supervisory skills
Technical: Knowledge of served market, products and key performance requirements for the market. Able to represent TE Medical capabilities within the market segment to customers. Ability to translate company goals to action plans for customer order management. Krowledge of materials planning, order management, account principles, ISO quality systems requirements and audit conformation to procedures
Computer proficient (including word, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to interpret MRP system, EDI system. Ability to create high quality presentation documents

151

Medicare Member Advocate Resume Examples & Samples

Advocate for member dental needs and services
Educate members on dental terms, covered services and professional networks
Help guide the members through the healthcare system within the dental space and assist in any plan overlap with Medical by transitioning the member to the appropriate Medical Advocate
Partner with clinical program managers and care coordinators to resolve and remove barriers to care and access
Support professional networks in coordinating access to (Out-of-Network) out of network care when appropriate
Intervene with care providers (doctor's offices) on behalf of the member to assist in appointment scheduling or connecting with internal specialist for assistance when needed
Recommend/refer cases to either UHC Dental Director or C&S or M&R for program exceptions based on clinical need or extraordinary circumstances
Own any issue through to resolution on behalf of the member real-time or through comprehensive and timely follow-up
Research complex issues across multiple databases leveraging cross-functional support teams to resolve member issues and/or escalations
Provide education and status on previously submitted pre-authorizations and pre-determination requests
Meet the performance goals established for the position in the areas of: clear communication, issue resolution, efficiency, member satisfaction, extra effort, patience and compassion
Minimum 3 years of experience working in Managed Care/Healthcare Industries
Minimum 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Minimum 1 year of customer service experience analyzing and solving customer problems
Member/patient outreach experience
Experience working with Microsoft Office Suite
Must reside within 50 miles of UHC office
Must be willing to work in office 4 days per week, with flexibility to telecommute for 1 day
Knowledge of Medicare and Medicaid
Experience working with elderly members/patients
Ability to self-direct without manager over site

152

Bssp Corps Self-sufficiency Advocate Resume Examples & Samples

High School diploma; preferred college degree and previous community service
Excellent oral and written communication skills
Willingness to take initiative to promote partnerships
Relationship building, teamwork, and leadership skills
Patience, willingness to learn, and open mindedness to differing perspectives and ideas
Commitment to the mission of the project and its impact on schools and communities

153

Customer Service Advocate Resume Examples & Samples

Listen to real needs of our customers and offer powerful solutions to get the job done the first time
Review transactions, product services, and billing inquiries to nurture customer relationships on every interaction
Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment
Produce extraordinary results measured by customer satisfaction, efficiency, and call quality
Perform other duties assigned to you
Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
Able to influence, creative problem solve, and find customized solutions
Flexible and adapt to change well
Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
Able to efficiently multitask
2+ years experience preferred

154

Customer Service Advocate Resume Examples & Samples

Provides coaching and feedback to team members
Provides expertise and customer service support to members, customers, and/or providers
Identifies and resolves operational problems using defined processes, expertise and judgment
Coordinates work activities with supervisors, managers, departments, etc
Supports team members to ensure they meet their performance goals, such as Quality, Adherence, Service Level and AHT
Meet Quality, Productivity and Attendance requirements
Extensive work experience, possibly in multiple functions. - Work does not usually require established procedures
Coordinates others' activities
Normal business hours - 8 hour shifts between 7am - 8pm M-F
1+ year experience in a Call Center Customer Service or Transaction Environment
1+ years experience in Health Insurance Industry, Healthcare, or Products and Services environment
6+ months experience as an E&I ADVOCATE
Medical Claims Processing experience
Prior Coaching experience
Strong interpersonal and communication skills is required; i.e. communicating and leading coaching sessions
Strong written and verbal skills

155

Regional Site Advocate Resume Examples & Samples

Bachelor’s degree with a major in a related field and at least 5 years of Clinical Development experience
Ability to work under pressure
Strategic thinking and competence
Ability to effectively manage multiple priorities

156

Provider Advocate Resume Examples & Samples

Position will include up to 25% travel visiting providers and presenting at group meetings*
Use pertinent data and facts to identify and solve a range of problems within area of expertise
Investigate non-standard requests and problems, with some assistance from others
Work exclusively within a specific knowledge area
Provide explanations and information to others on topics within area of expertise
Undergraduate degree or equivalent experience
2+ years of provider relations and / or provider network experience
1+ years of experience with Medicare and Medicaid regulations
Ability to prioritize and meet deadlines
Intermediate level of proficiency with MS Word, Excel, PowerPoint and Access

157

Consumer Advocate Int Resume Examples & Samples

Acts/Leads with Human Sensitivity
Displays Sensitivity to the Métier
Interacts Effectively
Achieves Results with Integrity
College degree preferred
A combination of education and relevant business experience will be considered
Demonstrates expertise in the products, services, philosophies and culture within the Métier
For PPD brands, valid Cosmetology License and hairdressing experience – 3-5 years
Evening shifts

158

Wellness Recovery Care Advocate Resume Examples & Samples

Manage mental health cases throughout the entire treatment plan
Administer benefits and review treatment plans
Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D.,
2+ years post - Masters experience in a related mental health environment

159

Patient Financial Advocate Resume Examples & Samples

Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance by explaining financial responsibilities for services received, payment options and collection procedures to patients and parties responsible for payment
Contacts insurance carriers or other sources and acts as an advocate for the patient
Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved
Identifies and resolves issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections
Updates and correctly documents in appropriate computer systems
Minimum four years previous experience in collection or other related experience with a bank, finance company or in a health care institution
Experience processing medical insurance claims is helpful
Note: An Associate's Degree in Accounting, Finance, or other related field may substitute for up to one year of the stated experience OR a Bachelor's Degree in Accounting, Finance, or related field may substitute for up to two years of stated experience

160

Care Advocate Resume Examples & Samples

Receive and review clinical assessments and certify levels of care
Actively case manages chemical dependency and psychiatric cases by concurrently reviewing all levels of treatment from assessment through aftercare to resolution of treatment
Discuss treatment plans with providers and negotiate changes as per Level of Care Guidelines, and the consumers needs and preferences
Participate in staff meetings, case conferences, and in - service opportunities
Consult with MD supervisor prior to any non - certification of treatment for inpatient care or with licensed clinical supervisor for any non-certification of treatment for outpatient care
Consultations shall occur within one working day of the provider?s request for treatment certification
Document clinical data and results of reviews
Available for peer - to - peer consultation on a reconsideration within 1 working day of request
Enter certification for treatment in timely manner (within 24 hours for inpatient cases and within 5 business days for Lower Levels of Care)
Collaborates with Care Coordinators, Peer Support Specialists and Family Peer Specialists, providers, and community agencies and organizations to facilitate access to and transition between services
3+ years post - Masters (post BSN) experience in a related mental health environment
Knowledge of the public sector

161

Client Service Advocate Resume Examples & Samples

Confer with customers by telephone to provide information about products or services, assist in billing inquiry, escalations and SLA claims
Educate and promote customers to leverage Verizon’s online capabilities
Contact key customer periodically (as determined) to maintain a connection to stakeholders and ensure their details are regularly updated in systems
Participate in Verizon’s GOLD program which provides an opportunity to grow our business with existing customers
Ownership on appropriate changes to resolve customers' problems
Record customer interactions or transactions, such as details of inquiries, complaints, comments and actions taken
Resolve customers' billing disputes by performing activities such as logging billing inquiry requests and working with the backend teams to resolve the issue
Other responsibilities include updating internal systems for changes to customer address, points of contact, submitting change requests and service discontinuance orders
Recommend improvements in products, service, or billing methods and procedures to prevent future problems
Work closely with the Client Partners (Core Sales team) and Customer Service Managers to understand account strategies and participate in driving that strategy
Contact customers to respond to inquiries or to notify them of SLA claim investigation results or any planned adjustments
You should have a bachelor’s degree or equivalent professional qualification
You should have minimum experience of 1 year in a “Customer Service” related roles across any Telecommunications, System Integrator industries or related field / industry
You should have in-depth understanding of Telecommunication industry process. For example: Billing process
You must be fluent in native Japanese (read, write, speak) along with English (read, write, speak) – please note that this is an essential requirement to support our business needs and to service our language customers/clients in the APAC region especially in Japan
You need to be proficient in data mining using tools such as SAP, Siebel and/or SalesForce.com (SFDC)
You must demonstrate a working knowledge of Microsoft Office tools i.e Outlook, Word, Excel (Pivot Tables, Lookups, Filters), PowerPoint, etc
You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

162

Patient Financial Advocate Resume Examples & Samples

The core competencies, universal competencies and organizational expectations are all essential functions requiring physical or mental skills and abilities fundamental to the position
Demonstrates Commitment to Customers
Is aware of different customer needs/desires
Takes action to meet customer needs/desires with respect to customer diversity
Helps improve processes to meet customer needs
Suggests and acts on ideas to improve overall customer service
Respects confidentiality and shares information with only those that need to know
Knowledge of different cultural group’s needs and desires
Customer service knowledge and skills
Process improvement skills
Knowledge of confidentiality policy
Demonstrates Commitment to Fellow Employees
Seeks to understand and value differences between employees
Treats other employees with dignity and respect
Demonstrates open, honest communication and behavior
Resolves conflict in a positive manner
Contributes to the productivity of the workgroup
Time management skills
Demonstrates Commitment to Fairview
Lives the values of dignity, integrity, service and compassion
Supports the mission/vision
Speaks positively about Fairview
Chooses to make Fairview a better place
Knowledge of Fairview values
Knowledge of Fairview mission and vision
Completes all initial and annual required learning relevant to the role
Complies with all relevant laws, regulations, and policies
Contributes to a safe work environment

163

Regional Site Advocate Europe Resume Examples & Samples

Serve as a professional, competent and reputable Vertex representative in direct interaction with clinical trial investigators and academic institutions on all activities related to study execution
Dedicated to serving as the key point of contact for sites for any operational issues that are not rapidly resolved through established pathways
Establish continuity for sites involved in multiple studies/programs
Navigate within Vertex and vendors to identify root cause and to expedite resolution of the issues
Identify opportunities for process improvements to achieve better results in study execution
Key decision maker in country/site selection activities, representing regional insight and interests in collaboration with Medical Affairs
Lead Vertex study team to achieve recruitment and study execution goals
Partner with the Medical Science Liaison, identify new sites and assess capabilities for participation in Vertex clinical studies
Stay abreast of regulations and industry trends and proactively prepare to maintain compliance
Leverage in-depth understanding of local regulations and trial implementation pathways to ensure streamlined site start-up
Position can be based anywhere in EU*

164

Utilization Review Care Advocate Resume Examples & Samples

Developing discharge plans
Independent management of daily caseloads, collaborating with other clinicians and MD's
2+ years post - Masters experience in residential, inpatient and/or partial treatment programs

165

Production Support Advocate Resume Examples & Samples

This position requires a high school diploma/GED equivalent
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee
A minimum of three years of experience
Specialized or formal vocational manufacturing project management or operations management training/courses
A working knowledge of principles and concepts of Lean Manufacturing (ABS)
Proficient in MS Office Suite (Word, Excel, PowerPoint and Access) and MS Outlook
Ability to interpret, analyze and compile data in a user friendly format

166

Area IT Advocate Resume Examples & Samples

We are looking for an IT Advocate to service, troubleshoot and maintain our IT needs in the Texas and Oklahoma Area. This area consists of Dallas, Fort Worth, Lubbock, Houston, Austin, San Antonio, McAllen, Tulsa and Oklahoma City. The successful candidate can reside in any of these locations. Some travel will be required
Duties
Order computers for new hires with correct imaging (Service/Sales/Design)
Liaison to Corporate IT for the Area
Laptop/PC repair and set up
Maintain building Infrastructure
Install and maintain network
Install and maintain hardwire and routers
Maintain Wireless Network
Install and maintain printers / plotters
Order, set up and troubleshoot IPhones and Company Apps
Maintain building phone systems—Voice over IP system, changes, reprogramming, hardware
Maintain SharePoint site for Area
Manage Asset inventory and active directory
Manage access requests for Area employees
Other tasks as required

167

Healthcare Advocate Resume Examples & Samples

Function independently, meeting with physicians to discuss OPTUM tools and programs focused on improving the quality of care for Medicare & Medicaid Advantage Members
Utilize data analysis, identify and target providers who would benefit from our Medicare & Medicaid Risk Adjustment training and documentation / coding resources
Educate providers on how to improve their Risk Adjustment Factor (RAF) scores, which measure their patients' health status
Undergraduate degree
3+ years of experience working in the health insurance or health services industries
Knowledge of Managed Care and Medicare programs
Strong influencing and negotiation skills
Results-orientation; must be self-motivated and goal oriented and able to work under ambiguity; good work ethic and desire to succeed
Strong process and project management skills
Ability to work independently and remain on task; ability to prioritize and meet deadlines
Intermediate (or better) level of proficiency in MS Excel skills
Ability to travel as necessary; daily travel within the designated market area and possible monthly travel outside their designated market

168

Client Advocate Resume Examples & Samples

Associate's degree or equivalent work experience. Bachelor’s degree preferred
Generally 3 years of related experience (sales or service)
Strong organizational, presentation, and problem solving skills
Demonstrated experience with verbal and written communication
Business and Financial acumen
Ability to communicate with multiple levels of leadership
Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word

169

Healthcare Advocate Resume Examples & Samples

Consult with and Educate providers on how to improve their Risk Adjustment Factor (RAF) scores, which measure their patients' health status
Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and hospitals
Develop comprehensive, provider-specific plans to increase their RAF performance and improve their coding specificity
Provide training to provider groups on Medicare Advantage, quality measures (HEDIS) and risk adjustment
Coordinate risk adjustment chart reviews with capitated or risk share providers
Work with providers to break down barriers for chart review participation
Facilitate and educate providers on RADV, and data validation audits
Maintain an office in the home, and will travel regularly to provider offices
Undergraduate degree or equivalent relevant work experience
3+ years of network management, pharmaceutical sales, provider data, contracting, coding, nursing or consulting experience
Excellent oral and written communication skills (ability to communicate effectively with various levels of leadership and experience giving group presentations)
Knowledge of Risk Adjustment
Ability to travel within assigned territory (day trips) 30% of the time

170

TSS Business Partner Client Advocate Resume Examples & Samples

Non-incentive based role responsible for a variety of revenue renewal capture, complex pricing / contract delivery and BP CSAT within a team based national role and opportunities within an assigned set of Business Partners
Engage and assist with daily BP sales opportunities. Track down/close all renewal and warranty exit opportunities with assigned BP accounts (daily)
Attend and actively participate in weekly sales cadence meetings with management to forecast and track your opportunity progression
Focal for ensuring BP education and execution of latest sales, offering solutions/promotions and policy changes
Role is based out of Saint John, NB Or Florenceville, NB
University Degree. Business, Math, Statistics, Engineering
Fluent Language and Writing Skills with both English
Proficient user of Excel/spreadsheets, Word, PowerPoint
Number of years of experience: 1year
Strong leadership skills and the ability to multi-task within a dynamic workplace
Excellent time-management skills and the ability to deliver quality results with an aggressive timeline
Highly driven and self-motivated individual with a passion to succeed

171

Tricare RN Behavioral Care Advocate Resume Examples & Samples

*This is an office position located at 2222 W. Dunlap Ave. Phoenix, AZ***
Educating and supporting the individual through telephonic assessment and expert clinical disease management interventions
Evaluating delays in care, coordinates with Utilization Management team facilitating discharge planning, and arranging for alternative care services to facilitate timely and appropriate discharge
Assess and interprets beneficiary needs, gaps, and requirements related to his / her disease condition
Develops DM care plan in collaboration with beneficiary / caregiver / provider in order to promote optimal health
Collaborates with specialists, physicians, and medical directors to provide the necessary care and cost efficient care for the beneficiary related to their disease condition
Assesses the effectiveness and quality of services provided related to clinical, functional, and outcomes
Adheres to all ethical, legal / regulatory and accreditation standards
Consulting with colleagues on Bio / Psycho / Social assessments and service plans in a multidisciplinary team
Current, unrestricted RN license in the state of Arizona
3+ years of Inpatient or Outpatient Behavioral Health experience
Telephonic experience required i.e. phone triage, crisis line, disease management or case management
Intermediate level of experience with Microsoft Word; Windows environment and toggling between multiple screen while typing and talking on the phone
Intermediate level of knowledge doing Internet searches
United State Citizenship
Case Management Certification (CCM) preferred or may obtain within 18 months
Prior disease management experience working with Depression / Anxiety patients
Strong organizational skills and ability to multi-task
Prior military case management program experience

172

Client Advocate / Account Executive Resume Examples & Samples

Design individual prospect sales strategies and develop unique prospect programs
Identify and close potential cross-sell opportunities
Regularly contacts existing clients to ensure quality service is being delivered
Negotiates responsive programs and service agreement rates
As client advocate oversee, appropriate procedures for claims administration and loss prevention activity
25 years of relevant work experience
Must have technical knowledge of product area or industry
Creative application of products, markets and alternatives
Ability to work well with others and provide assistance cooperatively and courteously

173

Telephonic Care Advocate Resume Examples & Samples

*This is a telecommute role based in Ohio***
Provide telephonic care management to highly vulnerable Medicaid members living in Ohio
Offer members health and disease education, and empower them to actively participate in their care
Consult with members on their medications, review their care plans, address their home care needs and connect them to community resources
Collaborate with providers, such as primary care physicians, home care providers and behavioral health treatment agencies to ensure there are no gaps in care
Use strong communication and organizational skills to educate members, and prevent costly gaps in service
Master's degree behavioral health OR Bachelor's Degree Nursing (BSN) OR Doctorate - degreed Psychologist
An active, unrestricted State of Ohio professional license in one of the following
Experience working with the dual eligible Medicaid/Medicare population

174

Customer Service Advocate Resume Examples & Samples

Leads the support processes around managing Aging Orders in order to improve the Service Recovery experience; Leverages Aging Order Reporting tool
Acts as the single point of contact for customer replacements as a Service Recovery resolution; evaluates entire service event history to determine best Customer experience and financial outcome for Service Recovery events
Ability to use common computer applications, web based systems and Microsoft Office products
Ability to handle multiple tasks in a fast paced environment, solve problems and follow directions
Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses)

175

Client Advocate, Team Lead-pardot Resume Examples & Samples

Provides daily direction and communication to the team so customer engagements are managed in a timely, efficient and knowledgeable manner
Manage, motivate, and develop client advocates in job performance and career growth
Track performance metrics to ensure team is meeting productivity goals
Serve as a primary contact between client advocates and management to ensure all policies and procedures are implemented and maintained
Focus on removing obstacles to team success and client growth
Lead/sponsor key team initiatives to drive operational efficiency
First tier for Advocate escalations for review and next steps

176

IT Client Advocate Optumrx Resume Examples & Samples

Advocate for the client, cradle to grave across all technology teams on all issues and requests that impact their assigned clients
Being a liaison between client representatives and IT ensuring client requests meet service level agreements and performance guarantees
Escalating issues to ensure client expectations are met
Working with stakeholders to understand regulatory implications and track compliance requests
Tracking progress on client requests through the IT lifecycle
Supporting RCA/CAPA processes for client issues
Reviewing and analyzing client issues and requests
Producing metrics and reports around client issues, requests and RCA/CAPA
Bachelor's degree in a technology based field
2+ years of experience with IT practices like ITIL, CMMI
3+ years of project management experience
3+ years of experience working together with IT and business partners to meet client objectives
RCA/CAPA experience
Demonstrated Six Sigma or other process improvement experience
Previous experience working directly with clients
Experience working as a liaison between IT and Business Groups
Experience in the health care or medical service industries

177

Sigdev Advocate Resume Examples & Samples

Ten (10) years of experience supporting positions and projects of similar size and scope. BS degree can count towards 2-3 years of experience
A minimum of five (5) years collection experience with directly related, hands on experience in SIGINT system and subsystem level tasking, configuration, normalization, survey, equipment configuration, basic signal analysis, interpretation of system health indications and parameters and routing processes
Candidates should have no less than five (5) years within the past seven (7) configuring and tasking in two of the customer specialization areas below

178

Pre-sales Technical Advocate Resume Examples & Samples

Select together the key focus areas or development needs of the partner to drive growth
Establish Technical Enablement Plans for the partner addressing new solution areas, such as Object Store, and technical skill gaps
Deliver or facilitate briefings/demos on IBM strategies and solutions
Support the sale of “first of a kind” solutions while providing skills transfer to the partner
Escalate and resolve critical technical sales support issues needed to progress sales opportunities
At least 5 years’ experience in Software Defined Storage for IBM and/or industry offerings, such as ViPR, Elastic Cloud Storage, ScaleIO
At least 5 years’ experience in storage abstraction, provisioning, orchestration, protection in a virtualized storage environment
At least 2 years’ experience in design skills for both on premise, Cloud, and hybrid cloud storage solutions, that integrates storage hardware with Software
Understanding the difference between Block, File, and Object storage, and how they should be positioned for various workload
At least 5 years’ experience in the design/engineer or pre-sales experience in IBM Spectrum Protect (Tivoli Storage Manager), or, other Enterprise level data protection, data recovery, and disaster recovery application and/or VTL appliances
At least 5 years’ experience in IBM Spectrum Control (Tivoli Productivity Center), or other Storage Resource Management products
At least 5 years’ experience in design and manage storage in a virtualized environment, using IBM Spectrum Virtualize (SAN Volume Controller),
At least 5 years’ experience in working with Parallel File Systems, such as IBM Spectrum Scale (GPFS)
At least 2 years’ experience in Cloud Object Storage, preferably with IBM Cloud Object Storage (Cleversafe

179

Human Rights Advocate Resume Examples & Samples

Provides outreach and education to individuals applying for or receiving behavioral health services as a person with Serious Mental Illness (SMI) to ensure the understanding, exercising, and protection of their rights and receipts of needed services
Conducts screening by telephone and occasionally in the field
Promotes consumer rights protection through outreach, the distribution of education materials and facilitation of group education in the community
Complete weekly/monthly activity reports and database entries in a timely manner
Proficient experience with rules, statutes, and regulations that define the standards of care applicable to the behavioral health system
Demonstrated experience in problem solving and advocating consumers’ rights; strong negotiation skills including but not limited to collaborative communication
Proficient knowledge of the SMI grievance and administrative appeal processes
Effective oral and written communication skills with both individuals and groups
Proficient knowledge of the basic structure and operation of the behavioral health system
Requires possession of and ability to retain a current, valid state-issued driver’s license with less than 6 points
Two years of experience in behavioral health; preferably in the context of the delivery of service in the public behavioral health system in Arizona
One year experience in the provision of advocacy
Bi-lingual in English and Spanish

180

Oncology Nurse Advocate Resume Examples & Samples

Licensed Registered Nurse with a valid, active state (any) RN license, required
Bachelor of Science in Nursing (BSN) degree required
Minimum of three years direct patient care experience, required
Minimum of two years Oncology nursing experience within the last five years, working directly with cancer patients, required
Excellent verbal, telephone communication and written skills required
Demonstrated competency using information technology, PCs and databases
Ability to collaborate with a team of healthcare professionals
Ability to follow a clearly defined protocol outlining what action to take depending on the patient experience reported
Knowledge of oncology treatments, and side effects of related therapy methods
Ability to perform nursing assessments, patient triage and referrals over the phone
Ability and experience in documenting patients’ progress
Ability to conduct patient teaching
Experience with patients in all stages of cancer
Good at building a strong rapport with any patient; personable
Ability to utilize an empathic and caring approach
Good problem solving and decision-making
Good time management skills
Good organizational skills
Experience providing medical information and customer service to patients and healthcare professionals over the phone strongly preferred
Previous experience in a call center environment desirable
Fluent Spanish language skills desirable
Oncology Certified Nurse (OCN) certification desirable

181

Consumer Advocate Resume Examples & Samples

Field phone calls for High Performance Marketing. Qualifies leads and gathers pertinent contact and case information
Connects potential clients with offices within the TA network that represent the caller’s zipcode
Fields calls as a Virtual Receptionist for attorneys. Gather’s pertinent contact and case information from callers
Schedules appointments according to attorney instructions
Provides information to callers such as directions to the office, consultation costs, fax and phone numbers, email addresses and staff/personnel listings
Follows attorney instructions for each office and transfers/submits messages/provides info accordingly
Submits all calls with detailed, accurate and complete notes to assist the attorneys
Adheres to schedule
Acts as the face of the company by interacting with both TA’s clients as well as callers who need legal services
Maintains a professional and courteous demeanor at all times
High School Diploma or equivalent. Prior customer service or telecommunications experience is helpful

182

Cook-advocate Sherman Hospital Resume Examples & Samples

Sets up and breaks down work stations
Maintains a clean and sanitary work station
Cooks and prepares food according to production guidelines and recipes
Knowledge of food product, identification, and acceptable level of food quality
Ensures food is stored at the appropriate temperature for the appropriate length of time and follows all food safety standards
Completes daily temperature logs
Must know methods of food preparation, cooking times, and portion sizes to ensure food is prepared in prescribed manner
Evaluates food quality and preparedness by tasting
Cuts, trims, bones, and carves meats and poultry for cooking
Responsible for using correct portions when cutting, preparing, and serving items
Cleans and sanitizes work areas, equipment, and utensils
Assists in other areas as needed
Adheres to weekly/monthly cleaning schedules as posted by management
Oversees all operations (full time attendant) in Physicians lounge
Good interpersonal skills and the ability to work in a team environment
Excellent customer service
Minimum 1½ years experience in the food service industry as a cook
The ability to safely operate all kitchen equipment
The ability to read and follow recipes
Serve Safe Certified
High School Education or equivalent
More than 3 years experience in the food service industry as a cook

183

Provider Advocate Resume Examples & Samples

This is a telecommuter role and will need to be located in Missouri -- Maryland Heights / St. Louis area preferred
Act as the liaison between the provider, members, and client
Handling high level escalations
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
2+ years of professional experience in healthcare or dental related industry
2+ years of Medicaid experience
2+ years of experience with healthcare contracts and / or provider relations

184

Developer Advocate Engineering Resume Examples & Samples

Connecting with developers, both to share knowledge about Spotify Platform and to bring back feedback from the community about our platform and developer resources
Sharing their experience with the community through speaking, writing and active participation in developer events
Helping make Spotify platform simpler and better to use for developers by improving and maintaining our Platform’s developer resources, including our developer site and tooling
Exploring cutting edge technology in software development, not only, but primarily related to Spotify platform

185

Member Advocate Resume Examples & Samples

1+ years of Telephonic Customer Service experience
1+ years of experience working in an office environment using the telephone and computer as the primary instruments to perform the job duties
Knowledge of Medical Terminology/Coding (ICD-9 and CPT)
Experience using a computer and Microsoft Office (Word, Excel and Outlook)
Available to work overtime as needed
Professional Medical or Healthcare experience
Bilingual in English and Spanish
Experience working in a high volume Call Center
Managed Care experience with knowledge of Community-based programs
Knowledge of Medicaid and Medicare

186

Behavioral Care Advocate Telecommute Wisconsin Resume Examples & Samples

*This is a Telecommute / Work From Home position with some field based potential. Candidates must reside in the state of Wisconsin***
Applicable clinical experience
Behavioral Health experience
Care Coordination experience

187

Gaming Developer Advocate Resume Examples & Samples

1-3 years of strong software design & development experience in C++
Relevant work experience, including hands-on software development experience for PC/Device hardware a major plus
Fluent in Windows (C++/Win32/Visual Studio)
Outgoing personality
Passion for PC gaming
Detail oriented with the ability to keep track of multiple issues simultaneously
BS/BA in Computer Science or equivalent technical field
Presentation and public speaking skills a plus
Graphic design skills a big plus

188

Technical Client Advocate Resume Examples & Samples

Provide explanations and create detailed action plans for the PM customer that include coordinated issue resolution across internal teams, behavioral modification, and/or technical instruction/training, depending on the scenario
Implement proactive issue solutions for target IPM customers, in coordination with Sales, software partners, Integrated Solutions, and Product teams
Offer process feedback and actively participate in continuous improvement initiatives

189

Consumer Small Business Advocate Resume Examples & Samples

Capturing Insights from our customers and partners in Consumer and Small Business. Seek to understand their perspectives and perceptions of our brand, services and products from a variety of formal and informal listening posts including surveys and interviews
Engage with stakeholders across all functional areas (e.g. Sales, Marketing, Tech Support) of Dell to understand their business objectives & supporting requirements
Manage a portfolio of Transformation programs, projects & recommendations focused on addressing our prioritized improvement opportunities which often directly impact the company’s strategic planning
Review with the stakeholder community with recurring customer feedback data and provide ongoing best practices towards improving the overall customer experience
Track and analyze customer satisfaction issues and apply root cause analysis to identify remedies that will prevent future issues
Escalate issues that cannot be solved to the team’s Director for guidance and assistance to resolution
Research industry best practices and recommend opportunities for continual improvement
Designing and implementing customer loyalty programs and a variety of support tools and channels
Serve as a subject matter expert around latest trends as well as proven practices related to customer experience, and will facilitate change in the hearts and minds of leaders and employees to implement CCO related initiatives
BA / BS degree, MBA a plus
Prior work in analytics and/or NPS (Net Promoter Score) preferred, but not required
Eight or more years (8+) working in small teams and influencing large teams in a matrix managed environment; progressively responsible program/project management experience
Experience in managing and driving simultaneous work efforts
Strong business acumen coupled with outstanding execution skills to drive projects to timely completion
Effective oral, written and interpersonal communication skills, with strong presentation skills
Must be a self-starter, motivated individual who works well under pressure
Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment
Effective communication skills with all levels of management, including the ability to influence at the executive level
Proven track record of delivering results above expectations

190

TSS Business Partner Client Advocate Resume Examples & Samples

Non-incentive based role responsible for a variety of revenue renewal capture, complex pricing / contract delivery and BP CSAT within a team based national support role. opportunities within an assigned set of Business Partners
Is the best of breed with expertise in all available BP maintenance offerings and creating/implementing new efficiencies within existing processes
Improve/maintain relationships amongst a variety of Business Partners to drive OI for MVS growth
Leverage BP intelligence and field knowledge to draft quarterly promotions and new offerings
Role is based out of any IBM office in New Brunswick

191

Supervisory Associate Advocate Edca Central Resume Examples & Samples

1 to 5 Nights per month
Knowledge of management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight
Ability to plan, direct, and evaluate work of subordinate managers, employees, and/or others
Comprehensive knowledge and understanding of appropriate operations, policies, applicable laws, regulations, rules, practices and procedures specific to and/or directly related to the position being filled
Knowledge of administrative, employment, budget and fiscal methods used in establishing and maintaining an organization
The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-timework; part-timework is considered on a prorated basis
Security Clearance

192

Telephonic Nurse Advocate, RN Resume Examples & Samples

Current and valid, unrestricted RN License in the State of AZ
Proficient in multi - tasking and navigating multiple computer programs simultaneously while talking on the phone
Training schedule: you must be able to attend 16 week training class (training hours are 8:00 am - 4:30 pm Monday - Friday), starting your first day of employment
2+ years of experience as an RN (Hospital, Clinical, Call Center, Physician’s Office)
Bilingual fluency in Spanish

193

Healthcare Market Advocate Resume Examples & Samples

Functioning independently, travel throughout a defined territory in the state of AZ to meet with medical groups and providers to discuss OptumInsight tools and programs focused on improving the quality of care for Medicare Advantage and Medicaid Members
Utilizing data analysis and consulting skills, identify deficiencies in physician encounter submission processes and develop comprehensive, provider - specific plans to increase encounter submission rates and accuracy resulting in improved outcomes and RAF performance
Train providers on our Clinical Initiatives and Risk Adjustment programs and tools, and work toward the adoption of these programs in to their practices
Individual will maintain an office in the home, and will travel regularly to provider offices
3+ years of healthcare or managed care experience
Intermediate level of experience in healthcare network management, contracting and / or a group provider relations role
Intermediate level of experience in network development
Intermediate level of experience in medical reimbursement methodologies
Previous Tier 1 provider group experience
3+ years of experience making presentations and demonstrating training in front of an audience
Intermediate level of experience in MS Excel, Word and PowerPoint
Advanced communication skills required including ability to communicate effectively with various levels of leadership
Individual must have a reliable car; Mileage is reimbursed
3+ years of experience interacting with providers
3+ years of experience with analysis of healthcare data

194

Behavioral Health Field Care Advocate Resume Examples & Samples

Assists enrollees with appointments
Liaison with other case managers and UM staff to help coordinate services and treatment
Manages the aftercare follow - up of identified high risk enrollees (manages follow - up calls / outreach and documentation)
Attends rounds with clinical team
Independent, active and unrestricted Mental Health License to include PsyD, LP, LPCC, LISW, IMFT or RN in the state of OH
2+ years of experience in a related mental health environment
1+year experience working with Medicaid population
Proficient computer skills and good working knowledge of Microsoft Word and Excel

195

Student Support Advocate Resume Examples & Samples

Strong presence and high expectations for all students
Find joy in working with our most challenging kids in their most challenging moments
Ability to maintain sense of calm no matter the circumstance
Commitment to KIPP NJ and our vision
Discretion (especially given the sensitive nature of this role)
Ability to self-monitor and hold self accountable to a challenging schedule
Flexibility with schedule and attendance at all school events, dates
Serve as first responder for emergent calls/texts and/or office referrals
Determine whether to remove the child from the classroom or whether to support the child in continuing in the classroom
Use a variety of strategies to calm and re-center the student, as needed
Assist the student in reflecting on his/her actions when ready
Collaborate with principal to determine and administer consequences for scholars; contact families and send teacher follow-up communication
Be present in classrooms with struggling kids to give real time coaching to the child and the teacher
Observe and give teachers feedback around culture in all spaces/forums
Record and track time to spot trends and more effectively and proactively target individual students
Support a number of Tier 2 (plus) plans for specific students
Set up regular communication systems with families
Proactively engage small groups daily to work proactively on self-regulation and positive relationship building (games, sensory breaks, etc.)
Attend all staff PD afternoons

196

Patient Financial Advocate Resume Examples & Samples

Obtains and evaluates the financial status of the patient, including demographic and financial information
Discusses and arranges payment options and initiates the charity application process if appropriate
Collects co-pays, deductibles, and non-covered expenses prior to discharge or when applicable
Analyzes and corrects payor codes on all accounts from which payments are received and adds payor information to the account in all necessary systems
Identifies and verifies liable parties/insurance carriers by appropriate financial class and payor plan
Acts as a liaison between the patient and/or family and the government agencies and Patient Financial Services department
Ensures departmental functions are coordinated with other agencies, physician's services and internal and external departments to ensure customer needs are being met
Achieves specific revenue cycle targets and goals as outlined in monthly performance scorecard
2 years of related college coursework, or 2 years of additional experience in related field
2 years of experience in healthcare financial or medical assistance program
College degree in related field preferred
Experience in admitting, billing, or health insurance industry
Knowledge of Microsoft Office and 40 wpm typing
Knowledge of all Federal and State Programs and ability to interpret to the patient Federal and State policies to assure legal compliance
Knowledge of legal documents, full disclosure laws, credit analysis, and the fair debt collection practices preferred
Passing grade in medical terminology class, 6 months experience in a medical office setting, or passing score on INTEGRIS medical terminology test

197

Customer Service Advocate Resume Examples & Samples

Under limited supervision, responsible for remote service account management in a set of assigned accounts
Responsible for developing and maintaining relationships with and on behalf of the customer. This may include people in different departments in-and outside of IT, and it may vary by assignment
Develop and lead monthly business reviews to customers via teleconference. These reviews will include, but are not limited to, SR history, outstanding service requests, contract status, site information updates, connectivity status, microbe levels, technical advisories, planning & coordination of resources, and planned activities. This individual will also be responsible for analyzing the data and providing detailed recommendations based on the data presented
Responsible for managing all complex service matters, including open SR's with a high importance on Sev 1's to ensure that the correct business units are assigned and responding in a timely manner
Responsible for ensuring that the value-add of the program and their service are communicated and accepted by customers
Work in a highly-matrixed environment and develop relationships across EMC to provide the best possible customer experience

198

Family Caregiver Advocate Resume Examples & Samples

Behavioral Health professionals encouraged to apply**
Participates in internal and external focus groups to inform the family caregiver program
Builds relationships with external family caregiver and advocacy community groups
Develop and implement the family caregiver program for those family caregivers who support the SCO membership, in collaboration with clinical staff and executive leadership
Increase awareness of caregiver support tools internally and with external parties
Navigate within UnitedHealth Group to collaborate and discover best practices
Lead caregiver support group and educational programs
Develop resource tools for family caregivers
Collect and analyze caregiver input to inform the family caregiver program
Create resources to support clinicians in supporting family caregivers
Presenting to internal and external stakeholders
Willingness to travel within Massachusetts
Assist in bringing member issues to resolution
Participate in activities to drive member satisfaction
Serve as liaison between members, caregivers and internal business leaders to ensure mutual understanding of needs and clear expectations by all stakeholders
Assist consumer advocacy team with ad hoc issues as needed
Bachelor’s Degree or higher
Proficiency in Microsoft Office Suite: Excel (create and modify spreadsheets), and Outlook (create, manage, and sort email and calendar)
Master’s Degree (or higher) in Social Work, LICSW, or in a health related field
Experience working with MA Medicaid/Medicare programs
Proven track record of building and maintaining community based relationships

199

Customer Care Advocate Resume Examples & Samples

As a member of the Customer Care Team, you will be responsible for delivering high quality customer service via our phone (approximately 70% of day), email (approximately 20% of day), chat and social media (based on business needs) support channels
Handle customer issues using our support tools (Zendesk and Talkdesk)
Triage issues and escalate them when necessary
Develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with product offerings and processes to be able to process customer requests accurately and efficiently
Document customer issues
Continuous improvement of our self-service portal and knowledge base
Motivated self-starter
Excellent customer-facing while having grace under fire...not real fire, but like, you know
Passion for helping others and creating customer support experiences that wow users and create loyalty
Customer support experience in a high-volume environment and familiarity with Zendesk
Must have strong problem-solving and analytical skills
Must have excellent communication and writing skills
Ability to troubleshoot problems from an end-user perspective
2+ years experience in a call center or in a Customer Care/Support role

200

Provider Advocate State of Kansas Resume Examples & Samples

Investigate non - standard requests and problems, with some assistance from others
Prioritize and organize own work to meet deadlines
This is a telecommuter position, but employee must be located close to Overland Park, Kansas in order to meet at the office for meetings
Undergraduate degree or equivalent work related experience
2+ years of experience in a customer service / customer relations related role
2+ years of professional Provider Relations experience ( healthcare or dental industry)
Intermediate level of knowledge with MS Excel
Ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
Ability to establish rapport and work well with others
Ability to travel 50% within the state of Kansas
2+ year of Medicaid experience
Strong customer service skills

201

GFS PRM Process Advocate & Super Champion Resume Examples & Samples

Represent division /region business needs
Advocacy: business requirements reflecting business strategies & partner journeys
Design support with global process support for any specific adaptations
Change Control Board/Governance review and prioritize requested enhancements
Represent PRM back to the division/region
Release details, roadmaps
Guidance & Trainings
Process performance results
PRM Channel, Account & Program Administration
Create new Global Portal pages
Create and maintain Global Program configurations
Create and maintain Country channel configurations
Provide Level 2 PRM Configuration & Administration Support to PRM Champion community
Solid understanding of business needs: Experience in Channel management is strongly recommended (not necessarily services)
Strong knowledge of digitization & technology: bFO expertise is mandatory
Can convert global process strategy to local adaptation
Process thinker
Ability to work in global / multicultural environment

202

Provider / Member Advocate Resume Examples & Samples

Concierge service for medical plan participants
Help with scheduling procedures, as well as pre and post-operative appointments
Assistance with participant travel arrangements and travel reimbursements

203

Patient REP Advocate Resume Examples & Samples

Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms
Bachelor’s Degree in Business Administration, Marketing and/or related field or equivalent experience
3 – 5 years of experience in healthcare finance administration
2 – 3 years supervisory experience in Federal, State and Local government programs
Working knowledge of healthcare products

204

After Hours Personal Advocate Resume Examples & Samples

Within a call an advocate may
Register participants in the intake system and opens case files
Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available
Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns
Provide participants with names and phone numbers of nearest providers
Multi-task by maneuvering through various computer programs and screens
Assisting less seasoned peers by helping answer questions

205

Personal Advocate After Hours Resume Examples & Samples

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services
Developing an action plan for professional development
Actively engage with customers in a positive, professional and empathic manner = 100 % goal
Adhere to a pre-determined daily schedule = 92% goal
Be professional and communicate effectively with internal and external matrix partners = receives consistent positive feedback

206

Retail Sales Advocate Cricket Wireless Resume Examples & Samples

Multi-task in a fast paced team environment
Educate and engage customers through product demonstrations
Ability to complete all paperwork completely, accurately, in a timely manner
One of more years of sales experience in a quota driven environment

207

Divisional VP, Benefit Advocate Center Resume Examples & Samples

Assists with "work load leveling" between offices as necessary
Evaluates, updates and monitors disaster readiness and recovery plans
Works with BAC regional leaders and corporate IT to prepare for schedule system upgrades
Acts as a senior escalation point for critical operations issues (e.g. service outages)
Actively works to identify and minimize corporate E&O exposure
Provide expertise in process redesign and reengineering
5+ years of operational experience within the insurance industry in call center operations
10+ years of customer service management within the insurance industry preferred
Experience upgrading software tools and systems
Knowledge of government rules and regulations pertaining to call recording, HIPAA and Healthcare Reform
Commitment to client retention through exceptional customer service
Experience with setup, management and oversight of the execution of large scale projects
BA or BS degree or relative industry experience, master's degree preferred
Superior presentation skills
Strong analytical, organizational and problem solving capabilities
Must be independent, self-motivated, goal and people-oriented
Proactive approach with attention to detail and proven ability to follow through

208

Benefit Advocate Resume Examples & Samples

Responsible for writing new business and servicing existing clients
Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution
Minimum of 1 year of customer service experience

209

Business Advocate Resume Examples & Samples

Work in team oriented environment and work well with other departments
Deal effectively with stress of fast-paced call center environment
Prioritize and organize effectively
Use personal computer and software applications (i.e. MS Office Suite, Windstream CRMs etc.)
Wear telephone headset
Work independently as well as follow direction set forth by management
Read, write and speak the English language to communicate with employees, customers, vendors, both on the phone and by written communications in a clear, straight-forward, and professional manner
Knowledge and ability to use the following office equipment: computer, telephone, copier, eFax
Work on projects outside of standard call center support while multi-tasking when necessary
6 months of customer service/sales experience

210

RN Nurse Advocate Resume Examples & Samples

Acts as Kindred representative in dealing with consumers who initially contacted the Kindred Contact Center and are interested in Kindred Services. Listens to issues and questions as reported by customers. Topics include navigating healthcare options; care services, post-acute offerings, Kindred facilities and services, Medicare coverage as well as healthcare resources
Creates and maintains department manuals, documentation, abstracts, and summaries that are clear, concise, complete, correct and easily understood
Prepares and delivers new and ongoing training for peers using the most up to date documentation
Actively participates in projects as needed and transitions new applications to the team
Continuously monitors department processes and recommends to management new and innovative ideas for service improvement
For potential referrals, determines clinical level of care needs based on medical condition. Matches these needs to a Kindred location or, if not available, will look up and provide alternative services. Provides a variety of healthcare resources tailored to customer need
Acts on behalf of the customer in a healthcare advocate capacity within Kindred and the community
Monitors department performance objectives, meets standards, and assures customer satisfaction goals are met
Identifies frequently encountered problems/questions/solutions and works with appropriate clinical, communications and operation personnel to provide customer self –service tools and proactively eliminate calls
Assists manager by conducting candidate interviews, offering input into the hiring decision, and providing coaching and mentoring, to fellow employees
Nursing background working across multiple areas of post-acute care
Excellent analytical and problem-solving skills
Current working knowledge of Kindred locations and services
Able to identify and communicate trends and work with others within Kindred to define process improvement to corrective action on a broad scale
5+ years post-acute healthcare experience
Background in case management or Utilization Review preferred
Triage and telephonic call center background

211

Claims Advocate Resume Examples & Samples

You will be a qualified Senior Lawyer with significant proven experience gained in legal practice
Experience in the Insurance and/or Reinsurance sector is be essential
Previous experience of working within Marine, Energy, Property and/or Construction insurance business lines will be beneficial
Experience of designing and/or reviewing policy wordings, scenario testing and gap analysis will be beneficial

212

Employee Advocate Resume Examples & Samples

Responsible for answering inbound/outbound calls related to Health & Welfare approximately 85% of the work day
Follow-up on calls that need additional assistance or have been escalated to Tier 2 or 3
Using available resources (call center worker instructions, Knowledge System and other client process materials), research and identify required information to resolve customer inquiries
Identify and escalate issues that may affect the quality of service, cause technical challenges or place clients SLA's at risk
Partner with internal team members to ensure that requests are handled appropriately and in a timely manner
Route calls to the appropriate carriers as required by client specific process
Use sound judgment, escalate issues as needed
Recognize, document and communicate reoccurring problems and/or trends, as appropriate
Participate in all client specific, Open Enrollment (OE) and on-going events and training sessions organized by the training department such as meetings, mentoring, peer feedback and Trion University
Participate in reviews of processes and procedures creating efficiencies and best practices
Perform other duties or special projects as assigned
This is a great way to join the organization and move into promotional opportunities
Minimum of 1 year demonstrated experience within a customer service or call center capacity
Related exposure to employee benefit plans is preferred
Experience within a third party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is highly preferred

213

Market Advocate, Single Family Resume Examples & Samples

Ensure consistency of messaging and branding across all mediums
Coordinate with sales enablement to socialize campaigns and assets with sales teams
Conduct interviews with internal clients and customers
Marketing experience required; experience within a technology or property management company a plus
Experience with content management systems a plus
Agency experience preferred, but not required

214

Market Advocate, Conventional Resume Examples & Samples

Develop and execute strategic communications plans for the multifamily market
Effectively work with cross-functional, matrixed team environment with executive presence
Proven project/account management experience
Experience with managing projects from start-to-finish
Minimum of five years of business writing experience
Experience writing B2B digital content, direct email campaigns, video scripts, articles, strategic communications, and sales collateral
Strong attention-to-detail with ability to manage multiple projects within strict time frames and deadlines
Willingness to adjust to changing priorities and adapt to new products or new projects quickly; multi-tasking required
Must be able to research topics and fact check, as well as use creativity in presenting all subject matter
Must be able to sell an idea
Should be able to collaborate and be autonomous
Should be polished and speak well in public, as well have experience presenting to executive-level leaders

215

Field Care Advocate Resume Examples & Samples

Escalates cases to the Medical Director for case discussion or peer - to - peer intervention as appropriate
Minimum 2 years of behavioral health clinical experience in an inpatient / acute setting or outpatient setting
Ability to work from a home office setting, utilizing high speed internet / DSL
Access to reliable transportation, enabling travel to client / patient sites

216

Consumer Affairs Advocate Resume Examples & Samples

Research and resolve customer complaints and complex or multi-issue appeals submitted by consumers and physicians/providers to UnitedHealth Group executives, state attorney generals and other regulatory agencies
Provide updates on the appeals process and status of complaints
Conduct root cause analysis by identifying potential compliance, process, or systemic breakdowns and communicate findings to management
Assure member complaints/grievances and appeals and provider appeals are resolved within regulatory timeframes
Collaborate with internal departments to resolve member complaints/grievances according to regulatory timelines
Prepare material discussed at member/provider appeal committee meetings
Correspond both verbal and written regarding member grievance and appeals and provider appeals
Develop effective working relationships with the applicable regulatory agencies and plan personnel
Assist in preparation of summary grievance reports to regulatory agencies
Strong skills in claims (Unet)
Strong skills in Word, Excel, Share point
Strong Business writing abilities
Strong time management skills
Recruit from RRE or DCSM areas.Analyzes and investigates

217

Healthcare Advocate Supervisor Resume Examples & Samples

Coordinates, supervises and is accountable for daily / weekly/monthly team performance
Ensures team members’ performance goals are met, such as quality adherence and service levels
Manages schedules, adherence and utilizes reporting to monitor
Coordinates work activities with other supervisors
Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
Decisions are guided by policies, procedures, and business plan
Provides coaching and feedback to team members by performing call audits, weekly team meetings, and monthly one on one's
Motivates and inspires team members
Conducts annual performance reviews for team members
Effectively communicates change and leads employees through change
Serves as a resource for others with less experience
Handles Human Resource processes and issues, including time cards and correct action process
Manages recruitment and termination procedures
Maintains procedures
Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant change
Bachelor's degree is strongly preferred
1+ years experience working in a call center environment, preferably as a Supervisor or in a Team Lead capacity
Proficiency with Microsoft Office (Excel, Word & Outlook) is required
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use while on the phone
Ability to organize and prioritize tasks efficiently
Excellent interpersonal, written and verbal communication skills
Ability to work at a fast pace and multitask is essential
Ability to learn and apply skills quickly
Experience with medical or health terminology is preferred
Bilingual skill set is a plus (e.g. English / Spanish)
Physical Requirements and Work Environment
Deliver value to customers

218

Loansphere Invoicing Advocate Resume Examples & Samples

Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge
Collaborates with the development team to prepare estimates of resources needed to complete activities and projects
Manages projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements
Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware
Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions
Prepares and updates written material and explanations to accompany systems, programs, and program changes
Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients
Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel
Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference
Provides vendor relations and client support, training and testing within the area of expertise
Independently resolves errors and issues as they occur with minimum involvement and guidance from management
Performs other related duties as required
Knowledge of mortgage and home equity servicing industry
Familiarity with BKFS products and services
Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies
Proficiency in quality management methods, tools, and technology used to create and support defect-free, application software that meets the needs of the client/business partner
Advanced knowledge of conversion methodologies and the basic principles, processes, phases and roles relevant to each conversion methodology
Proficiency in Microsoft Office and e-mail software applications
Advanced knowledge of project management methodologies
Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
Ability to perform analysis, solid decision-making and problem solving skills
Ability to use effective listening skills to develop understanding of user questions or problems
Ability to rely on experience and judgment to plan and accomplish goals
Ability to establish and manage priorities effectively
Ability to demonstrate interpersonal and teambuilding skills and manage conflict
Excellent verbal and written communication skills to non-technical and technical audience members
Ability to establish and maintain effective working relationships with employees, clients and the public
Willingness to travel and work at client locations, sometimes for extended periods of time

219

Claims Advocate Resume Examples & Samples

Bachelor's Degree or equivalent
5+ years of liability claims handling experience with strong preference for auto liability experience
Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals
Extraordinary attention to detail
Effective analytical skills to gather information, analyze facts and make recommendations based upon information collected
Fluency in English, Spanish required
Fluency in Portuguese is a plus
* If interested, please submit your resume in English ***

220

Application Security Advocate Resume Examples & Samples

10+ years of application security experience
Working experience with HP Fortify
Experience with Static/Dynamic testing and code review
Security incident management
Great communication

221

Home Lending Advocate / Mortgage Processor Resume Examples & Samples

1-3 years of mortgage banking processing experience with FHA/VA/FNMA/FHLMC
Knowledge of mortgage loan products (conventional, FHA/VA, construction lending, HEQ and portfolio programs) and knowledge of mortgage procedures, documentation, and underwriting guidelines
AUS, mortgage procedures, basic mortgage processing

222

Human Resource Advocate Resume Examples & Samples

Answers inbound calls and emails from Canadian employees
Researches employee issues in HR Policy, Benefits, Comp and Payroll utilizing online and written reference material
Coordinates, administers and communicates compensation plans, benefit plans, disability insurance, life insurance, retirement plans and incentive plans
Maintains and accesses a variety of confidential records including personnel files, payroll changes, employment applications, benefit enrollments, executive compensation, incentive plans and departmental budgets
Escalates unanswered questions to organizational experts. Maintains contact with employee until issue is fully resolved
Documents responses to employee in an online case management system
Assists management in identifying trends and issues
May be asked to assist with other administrative functions
This position is accountable for the day to day administration and coordination of company HR programs (training, development, compensation, benefits, etc)
2 - 4 years of experience in the Canadian HR labor market

223

Client Advocate Resume Examples & Samples

2+ years of experience with healthcare staffing/scheduling solutions and a strong understanding of continuum of care across acute, ambulatory and post-acute venue
Expertise in healthcare quality, safety, change management, and sustaining innovations
Executive/business acumen
Analytical skills regarding nursing practice, workload, clinical workflow and patient care delivery systems
Strong presentation skills and previous experience conducting client conversations and design sessions
Understanding of complex systems and environments
Ability to manage multiple projects and work overtime, when necessary
Outstanding written and oral communication skills
Bachelor’s degree or the equivalent experience in healthcare, sciences, or information systems
Consulting, project management, and/or installed client relationship experience
Able to travel up to 60%
Must currently reside in or be willing to relocate to Durham, NC or the Kansas City Metropolitan area
Cerner healthcare IT industry knowledge
Experience implementing or supporting clinical information systems
Experience implementing healthcare practitioner and enterprise software applications
Successful sales track record
Experience developing strategic roadmaps in collaboration with clients to grow the breadth and depth of relationships

224

Expert Client Advocate Resume Examples & Samples

Bachelors or Masters degree in Business, Finance or Computer Science or relevant work experience
Strong customer support skills with demonstrated ability effectively dealing with escalated customer concerns
Approx 7+ years’ healthcare experience in a professional services capacity or directly serving a healthcare organzation successfully leading change (positive outcomes) in care management, care transitions or discharge management practices
Previous project/customer management experience
Demonstrated success in population health initiatives is highly desired

225

Patient Access Advocate Resume Examples & Samples

Respond to inbound calls from customers, identify how best to assist the caller, document calls in appropriate database, and handle/escalate calls per PSPs
Ensure that the appropriate reimbursement steps have been taken for the patient such as the insurance verification, prior authorization process, claim, PAP screening, SP Triage etc. so that the case manager understands what the reimbursement or financial barriers the patient is facing and then can work on their behalf to remove it
Build relationships with patients, providers, or other key stakeholders to best meet their needs. Proactively keep them informed of progress, issues, and other important updates so they know the status
Recognize and identify trends within their region. Provide suggestions on how to address these issues to Supervisors and Client Management, educate and train team members on these issues as necessary
Assist with training new case managers by shadow/reverse shadowing them and serving as a data checker
A proven track record of reliability at previous positions
Exceptional customer service skills from an office, retail or volunteer experience
Ability to understand the customer’s needs, to identify potential roadblocks and to work through/around them to get the patient on therapy
Strong verbal communication and writing skills,
Strong empathy and motivation to help people as evidenced through volunteer, school, or work experience,
Ability to work well with others
High attention to detail
Ability to learn information quickly
Ability to multi-task and prioritize work

226

Developer Advocate Resume Examples & Samples

Work with Esri’s global community of users to understand their needs
Collaborate with Esri developers to further expand our products and help to define the product roadmap
Design APIs for new features
Build example applications and samples using the latest platform technologies and features
Write compelling user documentation, tutorials, articles, and blog posts
Present and evangelize our products in the user community through presentations, hackathons, webinars, forums, blogs, and social media
Keep up to date with current technology and trends
Previous work experience as a software developer, architect, technical evangelist, consultant, community manager, or product manager for developer technologies
Previous participation in hackathons, forums, blogs, and social media
Knowledge of development on one or more of the flowing platforms: iOS, Mac OS X, Android, Java SE, Windows Phone, WPF, Windows 8, or Qt
Ability to design great application user experiences
Hands-on experience with Esri ArcGIS software or other geospatial technology

227

Technical Support Advocate Resume Examples & Samples

Guide Heartland Commerce resellers in deploying new customers
Manage relationship & technical requirements with our resellers and 3rd party partners
Improve support strategies based on experience and observation
Instructing resellers in building small network systems, configuring menus, and proper procedures
Providing technical help desk support through phone, email and remote desktop tools
Ability to communicate effectively and build rapport with team members and resellers
1-2 years in desktop or call center support
Experience with POS systems strongly prefered
Enjoy problem solving and consistently responsive to resellers communications
Extremely organized with professional follow-up habits
Networking and Microsoft operating system knowledge prefered
Experience with Excel and SAP Crystal Reports is helpful
Retail, Cashier, Hospitality or food service experience is helpful

228

Technical Support Advocate Resume Examples & Samples

Technical experience required
Customer service or phone support experience required
Familiarity with a varity of technologies including Windows 10, Windows Operating System, Windows Server, networks and domains preferred
Proficiency with Excel and scripting in Macro is preferred
POS experience preferred
Restaurant/hospitality experience preferred
Microsoft certificate preferred

229

Technical Support Advocate Resume Examples & Samples

Manage relationship & technical requirements with our customers
Provide technical help desk support through phone, email and remote desktop tools
Communicate effectively and build rapport with team members and customers
1-2 years in desktop or call center tech support
Experience with POS systems strongly preferred
Enjoys problem solving and consistently responsive to customer communications
Networking and Microsoft operating system knowledge preferred
Experience with installing drivers and hardware

230

Care Advocate for Behavioral Health Resume Examples & Samples

Focus on psychiatric and chemical dependency treatment for members
Obtain information from members on outpatient requests for treatment
Home office set up with access to high speed internet services
Facility-based experience (inpatient, residential, partial, iop)

231

Client Advocate Resume Examples & Samples

This position will work with our Large and Complex clients. Large and Complex Accounts exhibit a combination of the following characteristics: sophisticated buyers, loss sensitive or alternative program structure, engage specialized Willis Towers Watson resources requiring a higher degree of account service coordination, and/or revenue in excess of $1B
Responsible for maintaining strategic client business relationships with large sophisticated client decision-makers representing over $3M in annualized revenue, understanding clients' business and advising on key risk and insurance issues
Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis Towers Watson’s service to the client
Consults with and advises clients, in coordination with the client teams, to identify risk exposures, client’s risk appetite, and complex risk management priorities for the purpose of analyzing and designing appropriate insurance and risk alternative programs
Leads global client service teams consisting of client service specialists, brokers, risk control and claims consultants, providing strategic advice to clients and team members
Strong role model and positive influence on others for ensuring best in class Client Advocate practices
Responsible for the negotiation and execution of client service agreements compliant with Willis Towers Watson policies, legal and regulatory requirements
Responsible for client retention, profitability and growth of book of business
Requires domestic and international travel
Minimum of 15 years insurance experience in a commercial Property & Casualty brokerage environment
Demonstrated success in client service, account management and domestic and international placement
BA/BS Degree in insurance, finance or related field a plus
Requires advanced Excel, PowerPoint, Word and Outlook skills
Ability to focus on delivering exceptional client service while working in a fast paced, high volume environment with minimal supervision
Ability to work in a consultative team environment, effectively lead a team and support and develop colleagues
Ability to diagnose complex client issues, comprehend the full breadth of Willis Towers Watson’s services and resources, and blend them into practical and strategic solutions that meet our clients’ needs
Requires a thorough understanding of large deductible and/or complex casualty programs. Must be able to effectively communicate and explain loss sensitive and complex casualty programs to clients. Experience with loss forecasting and developing loss picks a plus
Requires a thorough understanding of property, casualty, international and management liability insurance coverages
Requires excellent verbal and written communication, presentation, customer service and team building skills
Property & Casualty and other state licenses required
Driver's license required (for client travel)
Advanced designations such as CIC, CPCU, ARM desirable

232

Developer Advocate Resume Examples & Samples

Previous experience with a broad range of developer technologies and communities (DevOps, Java, Node.js, Python, Ruby on Rails, iOS, Android, etc.)
Specific knowledge of mobile development, mobile platforms, multi¬channel app creation, integration, native development (iOS, Android Java, C#) and HTML5
Proven experience contributing to, and participating in, on-line communities (please include example links with your job application) and demonstrated experience of advocacy for a technology, brand or cause
Top notch communication skills including writing and speaking to large audiences
Previous experience soliciting feedback, user interviewing and requirements gathering
Proven experience facilitating customer prototyping and proof of concepts
Experience writing articles and best practices to help user get the most out of offerings and make their ideas and better and more successful faster
Experience working with research and development teams to create example applications and proof of concepts around potential customers use cases for pre-beta technology

233

Developer Advocate Digital Business Group Resume Examples & Samples

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
8-10 years of experience with a broad range of developer technologies and communities (DevOps, Java, Node.js, Python, Ruby on Rails, iOS, Android, etc.)
8-10 years of specific knowledge of mobile development, mobile platforms, multi¬channel app creation, integration, native development (iOS, Android Java, C#) and HTML5
8-10 years experience contributing to, and participating in, on-line communities (please include example links with your job application) and demonstrated experience of advocacy for a technology, brand or cause
At least 8 year experience soliciting feedback, user interviewing and requirements gathering
At least 8 year experience facilitating customer prototyping and proof of concepts
At least 8 year experience writing articles and best practices to help user get the most out of offerings and make their ideas and better and more successful faster
At least 8 year experience working with research and development teams to create example applications and proof of concepts around potential customers use cases for pre-beta technology

234

Developer Advocate Digital Business Group Resume Examples & Samples

5-8 years of experience with a broad range of developer technologies and communities (DevOps, Java, Node.js, Python, Ruby on Rails, iOS, Android, etc.)
5-8 years of specific knowledge of mobile development, mobile platforms, multi¬channel app creation, integration, native development (iOS, Android Java, C#) and HTML5
5-8 years experience contributing to, and participating in, on-line communities (please include example links with your job application) and demonstrated experience of advocacy for a technology, brand or cause
At least 5 year experience soliciting feedback, user interviewing and requirements gathering
At least 5 year experience facilitating customer prototyping and proof of concepts
At least 5 year experience writing articles and best practices to help user get the most out of offerings and make their ideas and better and more successful faster
At least 5 year experience working with research and development teams to create example applications and proof of concepts around potential customers use cases for pre-beta technology

235

RN, Patient Education Advocate Resume Examples & Samples

Ensures that the patient and family understand the diagnostic processes and/or developmentally supportive care strategy, recommended actions, identification of risk factors and are provided with appropriate information in coordination with physician and health care providers. Provides education with varied audiences and delivery methods to promote health. Designs specific patient education tools
Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers. May also coordinate payor arrangements and authorizations to maximize financial needs of both the patient and program
Abstracts data, develops quality processes, targets systems for improvement and engages in disease care program development and planning. Coordinates and prioritizes multiple activities to effectively meet program needs. Participates in performance improvement plans
Serves on boards and committees related to disease prevention, developmental achievement, care and diagnostics as requested or appropriate. Utilizes professional and tactful communication to promote continuity of care. Assists in the development of marketing plans in conjunction with the program to promote services to community
Assists in developing a coordinated care strategy delivery system in which patients may act in their own interest, and intervenes when they can not
Participates in staff development to maintain current standards of practice in specialty area
May be responsible for hiring, disciplinary actions, staff training, scheduling and other supervisory duties

236

Claims Advocate Resume Examples & Samples

Acts as an advocate and claims specialist to provide support to clients, claimants, Producers, and carriers
Provides initial and on-going advocacy on claims including detailed analysis, interpretation, consultation and negotiation of coverage and reserves
Reports to carriers on property, liability, litigated, high exposure and specialty claims
Maintains claim diaries and reviews reservations of rights of denials
Travels to loss sites to assist clients with the claim process
Meets with clients and internal staff to provide analysis, interpretation and recommendations regarding client loss information
Responds to clients and Producers regarding coverage and exposure questions and settlement questions
Manages subrogation and recovery situations by working closely with client
Provides value added services to Producers, focusing on account retention and obtaining new business
Conducts quarterly claims review meetings with employer representatives and clients
4 - 8 years related work experience

237

Compliance Advocate Resume Examples & Samples

Contact customers to collect missing trip record documents
Contact customers and conduct fuel tax education
Research and analyze reports to identify customers with missing documents
Create Customer and BU reports (excel spreadsheets) Special requests for customers

238

Benefit Advocate Resume Examples & Samples

Assists clients (HR, employees and covered dependents) in better understanding their benefits
Researches client issues regarding benefits and claims, including contacting insurance companies and provider offices to obtain or provide information, reviewing billing statements and EOB’s and working towards resolution of any incorrect processing, and interfacing with vendors when appropriate on eligibility issues
Returns all phone calls and emails promptly
Provides ongoing enrollment/eligibility assistance for clients
Documents all aspects of issues consistently in a timely manner following department standards
Files all paper call logs according to department standards
Assists the Sales and Account Management team in enrollment meetings and benefit fairs
Runs reports on specific clients and/or insurance carriers to illustrate call activity and provides feedback regarding this activity to Alliant team and/or client
Follows all HIPPA requirements specific to department
Attends bi-monthly meetings and participates in group discussions and decisions
Attends all department trainings by outside and Alliant personnel as appropriate
1 - 3 years of experience in Benefits dealing with eligibility, claims resolution and benefits education, or equivalent

239

Treasury Services Client Advocate Resume Examples & Samples

Proactive client management-actively manage client relationships to improve processes, increase communications and enhance the client partnership
Reactive client management-serves as the key escalation point for clients on matters that are servicing in nature
Action item management-all issues/action items will be gathered, captured, documented and managed from initiation to consensual closure
Consultation-collaborate with and engage key internal stakeholder to champion solutions to deliver client results
Communication/Facilitation-chair regularly scheduled client relationship and operational servicing call
Performance management-serves as the focal point for all client scorecards and client SLA compliance
Project management-manages and participates in Client Service projects as required by Treasury Services Management

240

Customer Care Advocate Resume Examples & Samples

Ability to communicate clearly
Basic knowledge of Microsoft Word, Excel, and PowerPoint is preferred
Ability to score acceptably on job related testing assessments and pass standardized interview
Based on program requirements, additional experience may be required

241

Consumer Advocate Resume Examples & Samples

This position will likely move to our new Brentwood, NY location in 2017/2018
Must have a reliable automobile to drive to various locations. Occasional off hours will be required
Respond to low-income and other customers who have demonstrated an inability to pay through agency referral, crisis management and early intervention by working customers one on one negotiating payment agreements, addressing billing issues and concerns, , protections certification, energy savings tips and referrals to internal and external programs and services
Establish and maintain good working relationships with internal and external stakeholders in order to obtain and share information on health, human and social care opportunities and developments.&#8217
Manage and prioritize referrals from email, vendors, call center, field and other internal communications in line with policies
Serve as a liaison to address, respond and resolve escalated cases for all external customers with occur during working and off hours which includes nights and weekends
Develop and manage the approach to special cases (e.g. customers with special needs) ensuring a tailored and effective response in line with expectations
Manage the day to day relationship with relevant internal parties and external agencies and bodies in order to understand requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with National Grid policies and processes
Ensure processes, practices and procedures are followed are in line with National Grid policies and compliant with legislation and regulations
Develop, distribute and prepare training material, brochures and supporting documentation to relevant customers and internal colleagues
Build upon technical/professional skills within consumer advocacy in order to continually grow your personal contribution to the business
Outreach and Education – Internal and External
A Bachelor's degree or up to 5 years of related experience, or equivalent consumer advocacy experience
Knowledge and experience of social care and support policies, standards and systems
Ability to work with customers in need and develop supporting solutions
Knowledge of National Grid's business operations, company policies and practices
Knowledge of relevant industry and federal practice and legislation
Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint)
Must have a good working knowledge of tools and systems within designated area
Impact and Influence (1): Uses direct persuasion to influence others, using basic data, logic or a solid business case to help generate the best outcomes for consumers
Customer Orientation (2): Takes personal responsibility for correcting problems promptly and undefensively and communicates customer expectations to monitor delivery and satisfaction for those most in need
Attention to Detail (3): Monitors quality of how customers are supported, checks to ensure procedures are followed

242

Brand Advocate Manager Resume Examples & Samples

20% Creates and implements processes to optimize the efficiency of product data collection. Enrolls internal functions and external partners in the development of work flow procedures and the ongoing monitoring and improvement of those procedures
10% Collaborates with internal (marketing, merchandising, IT) and external (agencies, 3rd party vendors Big Hammer, Escalate, Commerce Hub, Merchandise Suppliers) customers to develop processes and programs to drive timely execution of product data collection for homedepot.com; utilizes workload management to communicate with the merchants
10% Responsible for external resource management. Manages outside vendors to ensure execution of programs and tactics on time and within budget. Manages projects and the allotment of money to meet budgetary and segment goals
20% Coordinates and leads all internal functions in the execution of promotions and data collection on homedepot.com

243

Client Advocate Resume Examples & Samples

7+ year’s client management and/or insurance sales experience, preferably with an insurance brokerage industry leader
What can we offer you?
Competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k and an employee stock purchase plan as well as many other options to full time employees

244

Manager Brand Advocate Lifestyle Resume Examples & Samples

Representing brand strategy and voice in the continent to ensure focused brand strategy and culture pull-through
Providing local/property perspective back to HQ brand team, monitoring trends and competition, to ensure brand strategy aligns to consumer and operational differences
Provide support during the facilitation of brand training and brand/lifestyle immersion, where applicable, to key stakeholder groups (e.g. GMs & property teams) – to include but not limited to GM brand immersions, lifestyle university etc
Acting as a hotel resource (managed & franchise) to ensure activation and execution of key brand initiatives
Evaluating property-brand alignment and contributing to detractor/PIP action plans
4-year degree from an accredited university in Business Administration, Brand, Marketing, Hotel Management or related major
4 years of relevant professional experience in brand, marketing or related function, demonstrating progressive career growth and pattern of exceptional performance
2+ years of experience in the following or related areas
Lodging industry
Brand management and/or marketing
Luxury and/or lifestyle business segments
Advancing business strategies and delivering results
Operations leadership (preferred)
Lifestyle hotel / branding experience
Skilled at building relationships with both senior management and line-level associates
Ability to influence continent leaders to adopt and hold properties accountable to brand standards; and influence brand leaders to adjust strategies to align with local consumer and operational nuances
Demonstrated ability to operate in a matrix organization
Broad business view; sharp business acumen and financial savvy
Constructive approach to dealing with conflict; strong mediation skills
Exceptional leadership presence and strong communication platform skills; ability to establish credibility at all organizational levels
Passion for understanding consumer behavior and point of view
Analytical, makes decisions using data
Comfortable with complexity, ambiguity and change
Eye for design and décor, creative arts
Organizational Capability
Ensures the work is organized so it can be effectively completed
Continuously improves work processes
Brings together the appropriate mix of associate knowledge and skills to complete work
Coaches others on scope of technical decision‐making authority
Uses meetings and other forums to regularly communicate status of work
Models and coaches others on staying calm and focused during stressful situations
Communicates to others why change is happening and how it impacts their work
Models flexibility when managing multiple demands and changing priorities
Provides resources that help others deal with change and challenges
Adjusts team and own priorities when experiencing change or challenges
Determines how change impacts stakeholders and communicates concerns to leadership

245

Customer Service Advocate Resume Examples & Samples

Prior customer service experience (required)
Prior call center experience a PLUS
Prior FMLA or Disability Claims experience (preferred)
Bachelor’s degree or equivalent preferred
Must be able to work multiple shifts between 7AM - 7PM

246

Associate Product Advocate Resume Examples & Samples

A professional, positive (can-do) attitude
Exceptional capacity to prioritize in a fast-paced, dynamic environment
Strong organization & presentation skills
Familiarity with the needs of service teams – IT teams, business teams, and traditional customer support teams
Understanding of the application lifecycle management
Demonstrated experience fostering and driving innovation through software
Working knowledge of web application structure (app servers, DBs, SQL, etc.)

247

Enterprise Advocate Resume Examples & Samples

Have over 5 years experience in Sales and a track record of achieving targets
Can effectively manage a sales cycle, build and manage a pipeline and deliver accurate forecasting. But beyond all of that, you are someone who wants to challenge the traditional Sales Model and optimize sales processes
Love working in dynamic international environment, take the initiative to get stuff done or try something new and love sharing your findings with your team to ensure we all benefit from your knowledge

248

Digital Marketing Account Advocate / Rep Resume Examples & Samples

Strong Account Management skills – ability to ask questions, dig for needs client has and then deliver the products/services (marketing based) that meet those needs – namely digital marketing/website/digital advertising - SEO OR SEM etc
Bachelors degree preferred but not required
The ability to be consultative over the phone and provide clear direction to clients is paramount, the ability to set and reset expectations and create a roadmap for service

249

Advocate Resume Examples & Samples

Achieve individual growth and production goals
Contribute to the department’s success by succeeding at departmental and quality metrics
Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases
Stay informed with current knowledge of state and federal regulatory requirements
Comply with all company and department operational guidelines and policies
Must have 4 plus years of professional call center experience
Demonstrates patience and empathy
Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment
High commitment to accuracy, high quality work, and detail-oriented
Must be driven and motivated to exceed individual and team goals
Experience with the health care industry. Prefer general knowledge of Medicare,
Medicaid, and Managed Care
Knowledge of MS Word, Excel and PowerPoint
Bilingual is a plus (English/Spanish)

250

Consumer Advocate Resume Examples & Samples

Develops and ensures appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures, etc.)
Provides telephonic, electronic, and/or face-to-face PIDD/Alpha 1 consumer/patient educational services
Confers with patients and appropriate team members to establish expectations and accomplish goals
Participates as necessary in care conferences and meetings. (Staff conference calls, webinars, regional meetings, etc.)
Coordinates ordering and delivery of all medicines and supplies provided by BioRx for as long as the patient is on service
Works to move pending patients to active status in a timely manner by providing frequent updates and ensuring that all items necessary to ship a cleared patient (auths, orders, etc.) are complete and available
Provides timely and appropriate documentation in CPR+ as indicated
Keeps current regarding community health issues and regulations
Completes required reporting and accounting of time and expenses within the required timeframe
Represents BioRx with local/regional non-profit PIDD/Alpha 1 organizations as requested
Be available to travel for initial training and then once yearly for team meetings
Other duties may be assigned
Oral and written communication skills
Organization
Detailed
Ability to self-organize, pre-qualify, and maximize field customer service activities and travel
Flexible communication style
Knowledge of/experience with the PIDD/Alpha 1 community

Download Advocate Resume Sample as Image file

Related Job Titles

Customer Advocate Resume Sample

Patient Advocate Resume Sample

Family Advocate Resume Sample

Outreach Manager Resume Sample

Fundraising Director Resume Sample

Patient Care Advocate Resume Sample

Behavioral Health Care Advocate Resume Sample

Victim Advocate Resume Sample

Health Advocate Resume Sample

Senior Advocate Resume Sample

Pastor Resume Sample

Minister Resume Sample

Browse More

Advocate Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Advocate resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Brand Advocate Resume Examples & Samples

Customer Service Advocate Resume Examples & Samples

Developer Advocate Evangelist Resume Examples & Samples

Consumer Advocate & Project Watchdog Reporter Resume Examples & Samples

Claims Advocate Chicago Resume Examples & Samples

Client Services Advocate Seattle Resume Examples & Samples

Client Services Advocate Philadelphia Resume Examples & Samples

Client Services Advocate Minneapolis Resume Examples & Samples

Bank Client Advocate Resume Examples & Samples

Client Advocate Real Estate & Hospitality Practice Resume Examples & Samples

Developer Advocate Resume Examples & Samples

Advocate Work Schedule Resume Examples & Samples

Customer Success Advocate Resume Examples & Samples

Customer Success Advocate Resume Examples & Samples

Advocate Escalations Resume Examples & Samples

Client Advocate Senior Analyst Resume Examples & Samples

Customer Care Advocate Resume Examples & Samples

Client Success Advocate Resume Examples & Samples

Customer Service Advocate Resume Examples & Samples

Advocate Work Schedule Resume Examples & Samples

Client Advocate Human Capital Practice Resume Examples & Samples

Cloud Data Services Developer Advocate Resume Examples & Samples

Account Advocate Resume Examples & Samples

Branch Advocate Resume Examples & Samples

Advocate Work Schedule Resume Examples & Samples

Midwest Region Health Care Leader & Client Advocate Resume Examples & Samples

Client Advocate Human Capital Consulting & Employee Benefits Resume Examples & Samples

VP, Customer Experience Advocate Resume Examples & Samples

Developer Advocate Resume Examples & Samples

Client Mgmt Senior Advocate Resume Examples & Samples

Client Advocate Pittsburgh Resume Examples & Samples

Client Advocate, Chicago Resume Examples & Samples

Senior Product Advocate Resume Examples & Samples

Client Mgnt Senior Advocate Resume Examples & Samples

Service Advocate Resume Examples & Samples

Customer Service Advocate Resume Examples & Samples

Customer Success Advocate, LAC Resume Examples & Samples

Client Advocate Resume Examples & Samples

Customer Success Advocate, UK Resume Examples & Samples

Health Insurance Advocate Resume Examples & Samples

Specialty Servicing Advocate Resume Examples & Samples

Client Advocate Resume Examples & Samples

Advocate Specialist / Intake Coordinator Resume Examples & Samples

Client Advocate Resume Examples & Samples

Client Services Advocate Resume Examples & Samples

Onsite Clinical RN Advocate Resume Examples & Samples

Quality Advocate Resume Examples & Samples

Advocate Resume Examples & Samples

Customer Experience Advocate Agile Program Manager Resume Examples & Samples

Temp-customer Care Advocate for Holiday Peak Season Resume Examples & Samples

Customer Service Advocate Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume