Senior Advocate Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the senior advocate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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H Kertzmann

Halie

Kertzmann

684 Creola Forge

Dallas

+1 (555) 125 5071

684 Creola Forge

Dallas

Phone

p +1 (555) 125 5071

Experience Experience

Boston, MA

Senior Care Advocate

Boston, MA

Bednar Inc

Boston, MA

Senior Care Advocate

Provide and model recovery - oriented practices in working with allied systems and providers and with individuals who have mental health challenges
Performing care management activities to ensure that patients move through the continuum of care efficiently and safely
Assists with the development of treatment plans
Refers patients to disease management or case management programs
Documents activities according to established standards
Document and provide ongoing review of all clinically high risk or high profile situations
Works with less structured, more complex issues

Los Angeles, CA

Senior Partner Advocate

Los Angeles, CA

Conn Group

Los Angeles, CA

Senior Partner Advocate

Effectively troubleshoot and resolve partner-raised support cases using our incident management tool, Zendesk
Identify and remediate opportunities for process improvement
Provide regular coaching to Partner Advocates in your region
Maintain knowledge of case statistics for your region through incident management statistical reporting
Call-out new information and collaborate with your fellow Partner Advocates on a consistent basis
Problem Solving/Judgment
Act as primary support team contact in your region

present

San Francisco, CA

Senior Employee Advocate

San Francisco, CA

Kihn, Upton and Rice

present

San Francisco, CA

Senior Employee Advocate

present

Provide day to day support to the Employee Advocate with questions specific to client knowledge system, Trion Interaction Management System (TIMS), etc
Perform supervisor duties in the absence of the supervisor
Provide professional communication and personalized service
Perform other duties or special projects as assigned
Mentor, guide, coach, and train Employee Advocates
Remain up to date with continuous education through meetings, mentoring, peer feedback and Trion University
Research, identify and resolve issues

Education Education

Bachelor’s Degree in Behavioral Health

University of Delaware

Bachelor’s Degree in Behavioral Health

Skills Skills

Proficient in time management; the ability to organize and manage multiple priorities
Excellent customer service skills
Ability to resolve conflict management within a direct customer service environment
Ability to communicate with different business areas and levels of the organization
Computer proficiency in Microsoft Word, Excel and Outlook
Ability to bring clarity to ambiguous situations
Ability to coordinate efforts between the appropriate operational or business teams, involving appropriate business resources while often influencing without authority
Strong analytical and problem solving skills
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
Able to establish and maintain a cooperative working relation

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Senior Field Based Care Advocate Resume Examples & Samples

Provides subsequent member follow - up as determined by individual member needs
Works with enrollees to identify gaps in care or obstacles to care and problem solves for successful connection to needed services
Reviews IP Census each day to determine which enrollees on the census are re -a dmits within the last 12 months
Manages the aftercare follow-up of identified high risk enrollees (manages follow- up calls/outreach and documentation)
Works with CNS to identify new facilities and programs that provide services to targeted populations
Must have one of the following: Master's degree in Behavioral Health, Bachelor's degree in Nursing, Associate's degree in Nursing with ten years of Behavioral Health experience, or a Doctorate - degreed Psychologist

Senior Customer Experience Advocate Resume Examples & Samples

Advocate for customer experience improvements across organizational and functional boundaries
Provide visibility to situations which negatively impact the customer experience to ensure accountability for taking action
Expert in the big picture customer journey as well as specific customer pain points
Stay up to date with both large and small initiatives in multiple departments (including CS) that will improve (or harm) the customer experience
Be a thought leader on frictionless customer experience and how Staples can achieve that goal
Partner with other divisions to orchestrate opportunities to work together in pursuit of the optimal customer experience – customer journey mapping, etc
Lead investigations into customer experience related topics through a variety of techniques (deep dives, FCR insight summaries, ad hoc analysis, etc) in close partnership with data analytics team
Generate hypotheses for analysts to prove/disprove; elicit hypotheses from all levels in CS and from other organizations through a variety of methods
Identify situations, processes, etc. that cause customer pain
Partner with data analytics team and financial analyst to quantify extent of issues
Create compelling customer pain stories and presentations; present findings/recommendations with appropriate audiences (typically Director and Manager level); facilitate sharing of analysis in appropriate forum (meeting, document, ppt, etc)
Network with other departments within Staples to create opportunities to share insights
Use knowledge of Staples operations to collective objective evidence of customer experience and quantitatively substantiate areas where breakdowns/gaps exists
Propose short and long term solutions to reoccurring problems
Well versed in a variety of qualitative and quantitative research methods
Comfortable in a consultative role and with presenting to senior leadership
7-10 years project management, product management, marketing, ecommerce, or related experience
3-5 years experience with Voice of Customer research and/or customer data
Experience with VOC (e.g. survey) methodology and platforms
Strong track record of customer-focused thinking and problem solving
MBA or Bachelors of Science in Business, Marketing or a related discipline,
Contact center experience
Understanding of functions of and interfaces between departments in a retail organization
Experience defining and developing customer experience KPIs

Senior Business Advocate Resume Examples & Samples

Assisting with training of Workforce Staff on Workforce Management policies, procedures, and best practices
Filling in for Relationship Advocate as needed
Ensure appropriate workload management for flawless execution
Own the Master Skill File / CMS Scripts maintenance
Participate as team member or subject matter expert on projects and change initiatives
Compare Key Performance Metrics (KPI’s) on a daily, intra-daily, weekly, monthly, and annual basis understanding root cause of variation
Monitor staff adherence to work schedule, improving agent availability to the customer, and working with Site Leadership to manage outliers where necessary
Monitor volume, AHT, and staffing trends to forecast, ensuring understanding of variation, working to solve for staffing gaps whether in planning process or intra-day management
Create and maintain real, historical and custom reports (e.g., CMS)
Runs and develops reports and templates as needed
Adjust workforce requirements based on changing / dynamic forecasts
Minimum of 1 year experience working with Workforce Management software such as IEX or Aspect e Workforce Management
Analytical skills, advanced statistical analysis skills and excellent written and verbal communication skills
Proven track record of identifying defects and process variation, and working to improve processes and reduce defects
Superior planning and organizational skills that effectively allocate and manage resources across the site
Experience scheduling, conducting planning meetings, and managing capacity
Strong problem solving skills that enable quick identification and efficient resolution of issues

Repair Advocate Associate Lead Senior Resume Examples & Samples

Collaborate with cross functional teams for special projects
Excellent written, oral, interpersonal and presentation skills
Bi-lingual in French or Spanish a plus
Excellent organizational skills and attention to detail

Senior Field Care Advocate for Long Island Resume Examples & Samples

Assists enrollees with appointment
Provides subsequent member follow-up as determined by individual member needs
Reviews IP Census each day to determine which enrollees on the census are re-admits within the last 12 months
May go to facility to meet with treatment team to develop a successful aftercare plan
Manages the aftercare follow-up of identified high risk enrollees (manages follow-up calls/outreach and documentation)
Meets with community providers/facilities as company liaison to foster good rapport and relationships and to identify new programs
Attends network development meetings
*This is a field based, telecommute / work from home position when not in the field. Schedule is Monday - Friday during normal business hours. The territory for this position is (noted above). The anticipated start date for this position is June 27, 2016. The first 4 weeks will be training onsite in Latham, NY. Attendance for training is mandatory daily***
Must have one of the following: Master's degree in Behavioral Health, Bachelor's degree in Nursing, Associate's degree in Nursing with ten years of Behavioral Health experience, or a Doctorate-degreed Psychologist
Must have an active, unrestricted State of New York professional license in at least one of the following

Senior Care Advocate Resume Examples & Samples

Refers patients to disease management or case management programs
Assists with the development of treatment plans
Documents activities according to established standards
Provides explanations and information to others on difficult issues
Licensed Master's Degree level clinician in: Psychology, Social Work, Counseling or Marriage & Family Counseling; or Licensed Ph.D. or Licensed PsyD; OR an RN with at least 2 years of experience in behavioral health
Demonstrated ability to assist with focusing activities toward a strategic direction as well as developing tactical plans
Ability to work in an ever changing work environment
Previous experience in a telephonic, office based role

Senior Hospital & Facility Advocate Resume Examples & Samples

This role requires ability to organize tasks in a fast paced environment and the ability to work well in a team
Speaking and presenting skills are essential
Assess and interpret customer needs and requirements
Identify solutions to non-standard requests and problems
Solve moderately complex problems and/or conduct moderately complex analyses
Work with minimal guidance; seek guidance on only the most complex tasks
Translate concepts into practice
Act as a resource for others with less experience
Undergraduate degree or equivalent work experience
2+ years of provider relations and/or provider network experience
2+ years of experience with commercial, Medicare and Medicaid products
Ability to work independently and remain on task
Good organization and planning skills
Intermediate level of proficiency with MS Outlook, Word, Excel
Comfortable traveling approximately 25% of the time (local day travel with occasional overnights)
Proficiency with MS Sharepoint, PowerPoint
Experience with ISET, Cosmos, Unet, CSP Facets, NDB
Knowledge of the Nebraska provider community

Senior Analyst, Brand Advocate Resume Examples & Samples

45% Manage and cultivate relationship with selected supplier; gaining their trust and being their primary point of contact for issues pertaining to online SKU presentation
35% Work collaboratively with supplier in identifying new business development opportunities and creating a market strategy to share with Merchant and VMM for future marketing initiatives
20% Track and measure performance on a weekly, monthly and yearly basis and leverage knowledge gained into actionable results
Must pass the Drug Test
Must pass Background Check
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
Proficient in Excel, PowerPoint, and Visio
Technical aptitude and agility to learn database systems and web-based tools
Proven record of having launched, revitalized, and differentiated brands online; ensured that the brand expression is cohesive across various digital touch points
Proven track record of taking ownership and driving results: self-starter and self-directed - Strong attention to detail and exceptional organizational skills
Ability to seamlessly manage multiple responsibilities within a fast-paced work environment - Exceptional interpersonal and communication skills
Ability to lead and manage cross functionally

Senior Manager, Brand Advocate Resume Examples & Samples

20%-Partners with functional and operating business partners to drive overall business specific strategies. Key strategic themes focus on delivering consistent, repeatable processes to optimize product time to market, and operating effectiveness
20%-Develops short and long term strategic route map for the homedepot.coms product data management processes and systems
20%-Responsible for external resource management. Manages outside vendors to ensure execution of programs and tactics on time and within budget. Manages projects and the allotment of money to meet budgetary and segment goals
10%-Effectively executes all data management and promotion activities using metrics to track and improve performance
10%-Develops and implements process and system improvements related to data management and operational activities
10%-Build strong relationships with business partners and actively support cross-functional initiatives to drive improved overall business performance; Coordinates and leads internal functions in the execution of data maintenance on homedepot.com
10%-Trouble shoots and problem solves for ongoing operational needs as they arise

Senior Customer Service Advocate Qualcare Resume Examples & Samples

Respond to incoming calls from members, providers and clients and provide accurate, timely and consistent plan information as well as ensure resolution when needed
Investigate complaints and inquiries and provide resolutions in a timely and accurate manner
Perform follow up on all issues requiring investigation and assist with escalted call
Interact with Provider Relations, Utilization Management and Client Services daily to make appropriate determinations based on the call received
Prepare appropriate documentation in company call tracking system on incoming telephone calls
100 % documentation of calls
95% overall quality which includes technical skills and telephone etiquette
70% availability time ( this means 70% of the day the CSR is available to handle incoming calls)
Handle 60 or more calls a day
30% or less calls placed on hold

Senior Care Advocate Resume Examples & Samples

Authorize all treatment requests by reviewing Level of Care guidelines, Access to Care standards, clinical practice guidelines, and evidence - based practice guidelines
Provide and model recovery - oriented practices in working with allied systems and providers and with individuals who have mental health challenges
Coordinate with other OptumHealth Behavioral Health units, regarding data and performance measure, complaints, grievances, critical incident and quality assurance activities
Monitor individuals lengths of stay in residential facilities and promote and support independent living of individuals
Coordinate with and participate in collaboration meetings with allied service providers
Consult with provider case managers regarding level of care, quality of care and person - centered treatment planning on assessment, critical junctures, re - assessment and discharge
Mitigate informal complaints and resolve problems regarding level of care assignments and level of care based on Medical Necessity Criteria. Notify providers of available appeal procedures
Consult with Clinical Manager and / or Medical Director if there is a question of eligibility, medical necessity or a critical clinical circumstance
Conduct site visits to contracted agencies for the purpose of providing in - person consultations, clinical record reviews and furthering positive staff relations
Provide 24 - hour coverage for inpatient authorization for all OptumHealth Behavioral Health individuals
Track occurrences of clinical record and concurrent reviews and report to Clinical Manager on a quarterly basis
Document and provide ongoing review of all clinically high risk or high profile situations
Maintain records on all cases reviewed
Licensed Master's degree-level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling OR a Licensed Ph.D. level Psychologist OR psychiatric nurse
License must be independent and must be active and unrestricted
Minimum 3 years of direct clinical experience, including experience with people who have mental illness
Experience utilizing evidence based best and promising practice methods
Intermediate with computer programs, particularly Microsoft Word, Outlook, Excel along with the ability and experience to input, track and analyze data
Access to reliable transportation that will enable you to travel to sites within a designated area
Utilization Review and public sector managed care experience
Experience as a clinician or Care Manager in a delivery system that follows the principles of recovery and resiliency
Strong customer service, orientation and skills

Senior Manager, Account Advocate Resume Examples & Samples

10+ years of team management experience in a customer facing function is required
5+ years of experience managing large customer accounts or programs. Proven success in managing large customer accounts; leading an account management team; strong understanding of proactive account management principles
Proven ability to manage and develop managers or leads in a fast-paced technology environment
Experience in organic search, especially with Google, Yahoo, and/or MSN is preferred
Demonstrated understanding of Internet marketing methodologies (natural search and paid marketing) preferred
Experience in developing and delivering performance analysis to both internal and external customers
Experience with Windows, MS Excel, MS Word, PowerPoint, MS Project required
Proven ability to manage cross-functional project teams to deliver results
Proven time management skills – must be able to work independently and handle multiple ongoing tasks with rapidly changing priorities
Bachelor's Degree from an accredited college or university or equivalent working experience

Senior Consumer Services Advocate Resume Examples & Samples

Processes and responds to all incoming issues by clarifying issues, researching and exploring answers and determining solutions
Processes and responds to all incoming issues that have been escalated by a member of management and executive management by clarifying information; researching, locating and providing essential feedback for consideration
Manages and handles, exclusively, all consumer advocacy communications
Records all activities in the business systems accurately and timely
Reports and highlights problem causing trends on items requiring attention
Escalates unresolved problems to immediate available manager for direction on resolution, as needed
Maintains privacy and confidentiality of all business, company and customer information, including discretion amongst colleagues and other team members
Creates a level of professionalism to be approachable, cooperative and a team player, easily gains trust and support of the wider organization
Displays a positive attitude and optimism on the floor and acts a role model. Encourages the same in others in all interactions
Acts as an authority in key areas and specialties
Demonstrates the ability to recognize and identify system, process and policy issues impacting customer service and contributes to business improvement initiatives
Acknowledges and/or responds to communications within one hour, full response service level expected of 24 hours for 85% of issues and 100% within five days. Exceptions to this to be reported with full summary and records maintained as to why service level not maintained
Makes informed decisions relating to problem solving through investigation, observance and merits
Resolves all issues immediately to ensure they are proactively addressed, and provide feedback on resolution to management or higher, as appropriate
Coordinates efforts between the appropriate operational or business teams, involving appropriate business resources while often influencing without authority
Manages multiple customer matters in a fast paced and time sensitive environment
Displays passion for customer satisfaction with the additional ability to see and understand the big picture within the business arena
Works effectively as an individual and as part of a team
Completes all required company trainings and compliance courses as assigned
Adheres to company standards and maintains compliance with all policies and procedures
A minimum three (3) years of experience in the consumer service field required
This position does not include any supervisory responsibilities
Professional experience with customer management or account management required
Ability to coordinate efforts between the appropriate operational or business teams, involving appropriate business resources while often influencing without authority
Ability to bring clarity to ambiguous situations
Ability to resolve conflict management within a direct customer service environment
Ability to communicate with different business areas and levels of the organization
Computer proficiency in Microsoft Word, Excel and Outlook
Proficient in time management; the ability to organize and manage multiple priorities
Ability to take initiative and effectively adapt to changes
Recognizes an emergency situation and takes appropriate action
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
Competent in public speaking

Senior Partner Advocate Resume Examples & Samples

Effectively troubleshoot and resolve partner-raised support cases using our incident management tool, Zendesk
Provide detailed explanation on case specifics when escalating issues that must be resolved by planned and resolved by the EAN product team
Contribute to knowledge base comments and articles when the opportunity arises
Maintain knowledge of case statistics for your region through incident management statistical reporting
Provide regular coaching to Partner Advocates in your region
Act as a contact for support escalations
Defuse irate support cases
Act as primary support team contact in your region
Ability to deliver high quality and workable solutions for technical issues
Ability to communicate technical specifications and troubleshoot without supervision
Ability to creatively solve challenging business/technology problems
Excellent oral/written communication skills
Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
Familiarity with web-based and mobile based product development and understanding of typical technology architecture for high-volume web sites
Fluent in oral/written English. Other languages a plus
Experience as a people manager

Senior Patient Experience Scheduling Advocate Resume Examples & Samples

Meets attendance standards consistently by working scheduled shift onsite to support operational goals
Follows proper protocols and specific client requirements
Provides accurate and thorough information regarding physicians, classes, seminars, screenings, hospital services, or general information about a hospital
Communicates data errors and updates to our Customer Relations Department by sending an Advisor-to-Supervisor Message (ASM)
Assists with call back projects and/or completes online updates for a specific client
Researches and corrects call management errors and places call backs as needed
Completes client research projects and assists with creating training manuals for new projects

Senior Customer Success Advocate Resume Examples & Samples

Bachelor’s degree in information technology management, instructional technology or other education-related field
3+ years’ experience with educational technology solutions
Understanding of educational technology challenges / solutions. Proficiency with Blackboard Connect preferred
Ability to successfully manage a large number of accounts across a large geographic region, and develop strong client relationships with all levels of an organization
Comfortable working in a remote or distributed customer facing environment.Viable candidates may have call center, customer service, inside sales, field marketing, or event management experience
Must thrive in a fast-paced, results-oriented, collaborative environment
Travel approximately 20-30%

Senior Service Advocate Resume Examples & Samples

3+ years administrative experience in pharmacy-related industry, PBM or equivalent
Knowledge of and experience in Managed Care / Managed Pharmacy / Pharmacy Benefit Management
Excellent communication skills (verbal & written)
Prior experience working directly with members / consumers
Prior experience with MS Project preferred

Senior Workforce Business Advocate Resume Examples & Samples

Focus of Senior Analyst is on intraday Scheduling 4 weeks out, PTO management, planning & meeting facilitation, and capacity management
Act as a peer mentor / peer lead for new and junior analysts
Drive innovation within Workforce Management
Facilitate daily (as needed) performance reviews with operational group leaders
Compare Key Performance Metrics (KPI’s) on a daily, intra - daily, weekly, monthly, and annual basis understanding root cause of variation
Monitor volume, AHT, and staffing trends to forecast, ensuring understanding of variation, working to solve for staffing gaps whether in planning process or intra - day management
Serve as the site forecasting resource, providing data and feedback to National Forecasting Team, to improve overall forecasting accuracy
Perform Ad Hoc Reporting as needed to improve overall performance of the call center, understanding drivers
2 year college graduate or equivalent work experience
Minimum of 2 years’ experience working as Workforce Analyst
Minimum of 1 year experience working with Workforce Management software such as IEX or Aspect e Workforce Management)
Minimum of 1 year working in a call center or other operations environment, preferably in a Workforce setting
Advanced proficiency of Excel is required, with experience in creating ad hoc reports
Operational knowledge of call centers
Experience with identifying defects and process variation, and working to improve processes and reduce defects
Experience with scheduling, conducting planning meetings, and managing capacity
General understanding of call center systems telecom hardware (e.g., PBX, ACD, IVR)
Understanding of call software tools and programming requirements (e.g., CMS modifications, vector scripting)
Proficiency with Access

Senior Cloud Developer Advocate Resume Examples & Samples

Build relationships with key influencers, foster a healthy technical community, and collect and prioritize product feedback and technical blockers with engineering
3+ years of software development experience building web, mobile and/or cloud applications
A self-starter that can manage and prioritize initiatives that will make our developers and platform the most successful

Senior Advocate Resume Examples & Samples

Provides team leadership to Advocate, Community Engagement team members including
Assists management in understanding community based challenges & assists Molina in meeting industry needs
Assists with identifying opportunities for senior leadership; exposure to bring broader Molina name recognition
Viewed as a “subject matter expert” (SME) by community and influencers on the health care delivery system and wellness topics
Assists with the development of enrollment opportunities with other key community influencer and provider partners
Assists with the development of ethnic/in-language membership and plan enrollment events, through outreach in various markets
Contributes to the development of effective marketing collateral and presentation content to promote plan growth and retention
Interpersonal communication skills
Excellent verbal and written communication skills. (including experience with preparing and presenting formal presentations)
Organizational skills
Negotiation skills
Outstanding public speaking and presentation skills
Knowledge of applicable State, Federal and third party regulations
Thorough understanding of Molina's product lines, Medicaid, CHIP, Marketplace, Medicare SNP and MMP
Maintain regular attendance based on agreed-upon schedule
5+ years of related experience, with prior experience working as strong, mid-level Advocate
Demonstrated exceptional networking and negotiations skills
Demonstrated strong public speaking and presentations skills
Ability to work in a fast-paced, team-oriented environment, with little supervision
Prior related work experience in a senior or lead capacity
Solid understanding of Health Care Markets, including Medicaid and Medicare
Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus
5+ years of outreach experience serving low income populations
3 - 5 years project management experience, preferably in a health care or outreach setting
Experience presenting to influencer and low income audiences
Experience in negotiation, sales or marketing techniques
Fluency in a second language highly desirable

Office Of the Chairman Executive Service Senior Advocate Resume Examples & Samples

Objectively investigate a customer’s complaint, challenge current policies and procedures, employ innovative, solution oriented thinking, and ultimately provide a best-in-class Customer Experience as part of the complaint resolution process
Provide formal, written correspondence on behalf of the bank and its Executive Leadership Group to customers and Regulatory Agencies
Interact with both internal and external customers via telephone to enhance the overall Customer Experience and promote an effective and efficient complaint resolution
Be assigned the most sensitive, complex, high visibility complaints, including those involving social media and Regulatory or risk related issues
Employ exemplary problem solving and analytical capabilities as part of the complaint management process: by utilizing superior knowledge of bank products, services, and risk management will allow the role holder to effectively resolve and respond to the most complex customer complaints within agreed upon service levels
Independently identify and act upon service improvement opportunities relevant to the complaint management process, including root cause analysis and/or identification of trends within the complaint resolution space
Regular interaction with the senior leadership team, Risk and Legal partners will ensure appropriate response to complex, time sensitive issues
Retain ownership of a customer’s complaint until it is fully resolved
Strong communication and presentation skills
Participate in professional development opportunities, and under the supervision of the Department Manager, will assist newer colleagues with on-the-job training
With assistance from the Office of the Chairman management team, understand and support the division’s long term strategic objectives and independently offer valuable process improvement feedback
May have the opportunity to interact with senior-level business leaders, including Executive Leadership, as the Office of the Chairman refines and enhances the overall complaint management process within the company
Senior Level knowledge of products, services and operational functions
Ability to act as an internal expert on problem resolution best practices
Strong understanding of Banking Regulations/Compliance
Strong knowledge of Risk Management Principles
Solid knowledge of Financial Services industry
Superior communication and presentation skills
Advanced computer skills; strong, working knowledge of Microsoft Office products
Independently prioritizes work and meets or exceeds service level agreements with meticulous quality and attention to detail
Ability to provide guidance and feedback to functional areas on how best to improve the Customer Experience
Best-in-class problem solving and analytical skills
Ability to multitask and work independentlyin a fast paced, changing environment
Ability to work with minimal Supervision to bring the most complex and sensitive issues to a satisfactory resolution
Must be comfortable being the voice of the Organization and its executives
Ability to act as a Subject Matter Expert within ad hoc projects as requested
Strong mentoring and training capability
Best in class customer service skills

Client Management Senior Advocate Resume Examples & Samples

Education: Bachelor’s degree or equivalent with 5 years relevant experience in customer service
Strong interpersonal skills and works well with others
Excellent knowledge of bank's processes/procedures/contacts and strong learning ability
Excellent customer service orientation and commitment to service excellence
Excellent quality management orientation and possesses strong process improvement orientation
Strong time management and organizational skills
Maintains a high level of professionalism and credibility in dealing with customers
Displays strong results orientation
Strong analytical and problem-solving skills
Demonstrates in-depth knowledge and a high degree of expertise in a wide range of products across all product categories
Excellent influencing skills
Proactive e.g. anticipates problems and looks for viable solutions rather than wait or rely on others for direction
Able to interact confidently with people at all levels of the management
Mature, professional and objective when dealing with others
Fluent in Cantonese, English and Mandarin is a MUST

Senior Cloud Developer Advocate Resume Examples & Samples

4+ years of software development experience building web, mobile and/or cloud applications with JavaScript, TypeScript, and/or Python
2+ years of software development experience with Angular, AngularJS, React, and/or Vue
Travel is frequently required depending on where local and national developer events are held
Proven experience contributing to OSS with an active github account
A BS or Master’s Degree in Computer Science or equivalent experience required

Claims Advocate Senior Resume Examples & Samples

Coordinate claims consulting services with clients or prospects to
Heavy emphasis on Property/Construction/Business Interruption claims with some knowledge of other lines
Provide claim advocacy to clients to assure the best recovery in the event of a loss
Review carriers coverage letters (Reservation of Rights/Denials) and advocate for coverage as appropriate for our valued clients
Familiarity of Xactimate
Identity loss trends to reduce overall cost of risk
Participate in claim review sessions with clients
Audit carrier or TPA in regard to their claims management process and reserve adequacies
Coordinate and act as consultant to new and existing clients as needed
Assist risk managers in reviewing loss reports to pinpoint problem areas
Work with safety committee and risk management to coordinate claim-handling procedures. Train the insured’s staff
Maintain standard loss reporting documents
Sales representatives – public speaking
Create and conduct seminars and workshops
Services designated AJG Co. accounts. Reviews, coordinates, and monitors services being offered to AJG Co. clients by TPA's or carriers
College degree and insurance industry designations preferred
Three to five years experience in claims advocacy and/or loss adjusting
Good written and oral communication skills, including the ability to compose clear, concise, and grammatically correct reports
Above-average telephone personality and the ability to deal with people in difficult and emotional situations
Hold appropriate insurance adjuster's license
Ability to travel locally and long distance. Flexibility to travel alone or with others
Ability to be flexible, exceeding a normal eight-hour workday, including mornings, evenings, and weekends

Senior Provider Advocate Resume Examples & Samples

Provide explanations and information to others on difficult issues
Coach, provide feedback, and guide others
4+ years of provider relations and/or provider network experience
Intermediate level of proficiency in claims processing and issue resolution
3+ years’ experience with Medicare and Medicaid regulations
Intermediate level of proficiency with MS Word, Excel, and PowerPoint
Exceptional presentation, written and verbal communication skills
Ability to prioritize and meet deadlines from multi-staff members within the department

Senior Analyst, Brand Advocate Resume Examples & Samples

40% - Analyze customer behavior and pain points to identify opportunities to improve the online experience and drive conversion (e.g., Q&A, reviews, click-through, surveys, heat maps). Conduct SEO keyword analysis and update online content to drive incremental traffic. Complete root cause analysis on key performance indicators
30% - Cultivate and maintain strong supplier and cross-functional partner relationships by being the primary point of contact for issues pertaining to online SKU presentation and brand performance. Build and lead complex presentations with suppliers and merchants to gain alignment on strategic plans
Experience in Vendor Management Systems, Digital Marketing, Ecommerce, and Merchandising
Technical aptitude and agility to learn database systems and web-based platforms (i.e., JMP/SAS, BrightEdge, Google AdWords)

Senior Employee Advocate Resume Examples & Samples

Provide day to day support to the Employee Advocate with questions specific to client knowledge system, Trion Interaction Management System (TIMS), etc
Provide professional communication and personalized service
Research, identify and resolve issues
Provide information, clarification, education, and a delightful experience to each contact
Partner with internal and external team/business members to ensure that requests are handled appropriately within a timely manner
Use sound judgment, escalating issues as needed
Recognize, document and communicate reoccurring problems and/or trends
Remain up to date with continuous education through meetings, mentoring, peer feedback and Trion University
Mentor, guide, coach, and train Employee Advocates
Conduct monthly reviews of process and procedures creating efficiencies and best practices
Support daily, weekly, and monthly quality reviews of calls thru call monitoring to ensure compliance and meeting of standards
Perform supervisor duties in the absence of the supervisor
High school diploma or GED equivalency is required, college degree preferred
Minimum of 1 year demonstrated experience within a customer service or call center capacity in a leadership role
Proven experience in a mentoring/senior/lead capacity within a customer service/call center environment
Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook is required

Senior Provider Advocate Resume Examples & Samples

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information form others
Exceptional presentation skills
Strong interpersonal skills, establishing rapport and working well with others
Bachelor’s degree or equivalent experience
3+ years experience with Medicare regulations

Senior Patient Experience Advocate Resume Examples & Samples

Accesses account files, takes information and processes information
Accurately enters alpha and numeric data via computer keyboard into an automated system
Attends recurrent training sessions to ensure the client knowledge is current
Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner
Asks appropriate questions and gathers information to determine customer needs
Assist training department in development of training documentation and assist where appropriate in internal training
Demonstrate the ability to handle complex situations
Demonstrate the ability to display empathy and compassion
Schedule appointment based on very specific qualifications and requirements
Use critical thinking skills to identify patient needs based on caller’s symptoms
Use keyboarding to enter data into database, timekeeping and quality systems
Communicate effectively and professionally with internal and external contacts in both verbal and written forms
Demonstrate established customer service behaviors and standards by treating all patients, clients and front office personnel with courtesy, dignity, respect and professionalism
Document all call information that pertains to a successful resolution of the call; this includes troubleshooting steps, final problem resolution, or any desired action taken by members of the escalation groups
Demonstrate the ability to access and navigate through multiple applications
Supports and demonstrates ongoing commitment to quality principles
Demonstrate the ability to multi-task and use critical thinking skills to resolve client and caller issues in an effective and efficient manner
Ability to withstand extended periods of time logged into the phone. Assists with call back projects as needed
Supports other business needs as required

Senior Cloud Developer Advocate Resume Examples & Samples

4+ years of Linux experience building web, mobile and/or cloud applications
2+ years cloud experience
Experience with the one or more of the following technologies: Docker, Apache, Nginx, MongoDB, CentOS

Telephonic Senior Care Advocate Resume Examples & Samples

Master's level LPCC or LISW, or Licensed Ph.D., or an RN with 8 or more years of experience in behavioral health
Licenses must be active and unrestricted in Ohio
2+ years of experience in a related mental health environment working in the local community
Maintain direct and open communication with all levels of the organization
Strong team player and team building skill

Senior Care Advocate Resume Examples & Samples

An RN with 2+ years of experience in behavioral health OR Licensed Master's Degree level clinician in: Psychology, Social Work, Counseling or Marriage & Family Counseling; or Licensed Ph.D. or Licensed PsyD
2+ years of behavioral health clinical experience in an inpatient / acute setting or outpatient setting
Must be flexible on the hours. Normal hours are M - F 8am - 5pm. There may be a night or two a week working until 7PM and the occasional weekend

RN Senior Care Advocate Resume Examples & Samples

Reviews cases and analyzes clinical information in conjunction with Medical Directors to determine the appropriateness of hospitalization
Performs anticipatory discharge planning in accordance with the patient's benefits and available alternative resources
Solves moderately complex problems and/or conducts moderately complex analyses
Works with minimal guidance; seeks guidance on only the most complex tasks
An RN with 2+ years of experience in behavioral health
2+ years of behavioral health clinical experience in an inpatient/acute setting or outpatient setting
Do you have mental and substance abuse experience
Medical and Psychological experience

Lead Senior Repair Advocate Associate Resume Examples & Samples

Follow up on parts orders
Work in tandem with field counterparts
Identifies recurring technical issues to support product quality programs
Assigned to work with customers to provide highly visible support
Knowledge of Class 6-8 diesel engines
Strong knowledge and experience with Microsoft Office Products (Power Point, Excel, etc.)
Strong analytical and problem solving skills

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