Caseworker Resume Samples
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Caseworker Resume Samples
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AH
A Hermann
Andy
Hermann
3131 Celine Causeway
San Francisco
CA
+1 (555) 898 3783
3131 Celine Causeway
San Francisco
CA
Phone
p
+1 (555) 898 3783
Experience
Experience
New York, NY
Caseworker
New York, NY
Braun, Rogahn and Kertzmann
New York, NY
Caseworker
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Follow standard operating procedures to ensure consistency and accuracy
- Refer unresolved customer grievances to designated departments for further investigation
- Perform data entry accurately
- Perform other duties as assigned by management
- Proficient in the use of Microsoft Office products
Los Angeles, CA
Ifss Caseworker
Los Angeles, CA
Muller-Boehm
Los Angeles, CA
Ifss Caseworker
- Administrative work (filing, mailing, etc)
- Utilize resources to best educate, advise, and assist victims through recovery process
- Identity theft case management
- Assist victims in interpreting credit reports
- Filing documents received from victims/members
- E-Mailing/Mailing/Faxing correspondence and documents
- Research and resolve customer/client situations
present
Houston, TX
Criminal Justice Substance Misuse Recovery Caseworker
Houston, TX
Raynor-Klocko
present
Houston, TX
Criminal Justice Substance Misuse Recovery Caseworker
present
- Engage with identified participants referred to the Service through the Criminal Justice System, including the provision of drug and alcohol arrest referral cover at Police Stations, attendance for Court duties and Prison visits
- Support service users by promoting recovery through the provision of one to one and group work programmes, outreach visits and three way meetings. To undertake activities to engage, motivate and retain/re-engage service users to reduce levels of offending and substance misuse
- During all contacts with participants, consider relevance to the Hidden Harm Agenda and any issues that may affect young people
- Support participants during transitional stage to Tier 1, 3 or 4 services and into/out of the Criminal Justice System
- Contribute to maintaining safe systems of work and a safe environment
- Ensure that all data records are completed, submitted and distributed in accordance with policies utilising data and case management systems, enabling the Service to maximise positive outcomes for the participant
- Participate in appraisal, training and supervision processes
Education
Education
Bachelor’s Degree in Psychology
Bachelor’s Degree in Psychology
Baylor University
Bachelor’s Degree in Psychology
Skills
Skills
- Strong attention to detail
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Some knowledge of the laws, rules and regulations governing the care and treatment of children
- Excellent interpersonal and communication skills, both written and verbal
- Knowledge of child welfare and of ACS
- Great interpersonal skills
- Excellent communications skills (written and verbal)
- Ability to communicate in Spanish and English
- Highly organized
- Able to multitask efficiently and effectively
7 Caseworker resume templates
Read our complete resume writing guides
1
Preventive Caseworker Resume Examples & Samples
- Bachelor's Degree in Social Work, Social Science or Counseling
- Bilingual in Chinese (Mandarin or Cantonese) and English
- Ability to manage multiple deadlines
- Ability to work under pressure with families and children and have good interpersonal skills
- Willingness to travel in the five boroughs
- Knowledge of the child welfare system and other government systems
2
Caseworker Resume Examples & Samples
- A commitment to the mission and programs
- Bachelor's degree with at least 2 years of relevant experience
- Must possess some knowledge of child welfare and of ACS
- Outstanding interpersonal and communications skills, both oral and written
- Passion for children and families and a strong connection to the community
3
Caseworker Resume Examples & Samples
- 2+ years of relevant experience
- Knowledge of child welfare and of ACS
- Excellent communications skills (written and verbal)
4
Caseworker Resume Examples & Samples
- Interviews clients and others to obtain information to assess client medical and and/or mental health needs and recommend treatment and/or service modalities. Provides referral, short-term individual and/or group counseling and crisis intervention services as appropriate
- Monitors implementation of services as a member of an interdisciplinary team; reviews and assesses treatment progress and service delivery; meets with clients and families to coordinate service delivery, assess treatment results and improve services when needed; and makes referrals to other programs and facilities as needed. Attends and participates in client discharge planning
- Prepares and maintains confidential case records and narrative, statistical and team meeting reports. Maintains information system standards and other electronic systems as needed
- Consults with service providers and community agencies on case management issues; assists in development of a community based referral network; organizes, coordinates and conducts reviews of community resources, social service agencies and other psychosocial referral sources
- Plans, chairs and convenes meetings of case management teams to discuss effectiveness of services. Communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate
- Develops and maintains automated or manual systems and procedures to facilitate program operations. Assists in developing appropriate protocols through collaboration with administrators and clinical supervisors
5
Caseworker Officer Resume Examples & Samples
- Good verbal and written communication skills
- Good interpersonal skills
- Willing to interact with customer via telephone, email, etc
6
Homefinding Caseworker Resume Examples & Samples
- 2+ years of experience in foster care or other social services field
- Excellent organizational and writing skills
- Proficiency with Microsoft Office suite
- Ability to multitask
- Compassionate and empathetic
- Familiarity with State's Connections computer system
7
Cbsu Caseworker Officer Resume Examples & Samples
- Candidate must hold a Bachelor's degree
- Computer literacy, knowledge of Microsoft Office (word and excel) is a must
- Preferably have experience in AML, KYC and banking
- Able to multitask in a fast pace environment
8
Caseworker, Non RN Resume Examples & Samples
- The management of the assigned projects and/or cases
- Adherence to the general company processes
- Telephone support
- Strong Problem solving skills
- Working knowledge of Word, Excel and Outlook
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Effective interpersonal and leadership skills
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
9
Caseworker Resume Examples & Samples
- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Follow standard operating procedures to ensure consistency and accuracy
- Address customers inquiries and resolve problems to ensure that appropriate changes are made
- Refer unresolved customer grievances to designated departments for further investigation
- Communicate with supervisor regarding any potential needs or concerns
- Perform data entry accurately
- Perform other duties as assigned by management
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to maintain confidentiality and security of all information
- Ability to comply with current and updated policies and procedures
- Ability to interact courteously and effectively with a diverse population
- Proficient in the use of Microsoft Office products
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
10
Caseworker Resume Examples & Samples
- Conducts assessment to determine level of assistance and establish eligibility requirement for services. Creates case plans that involve actions for positive outcomes for clients impacted by disaster
- Provides ongoing support for client and family; monitor and document status. Utilizes Client Assistance System to generate electronic client case file
- Carries out any additional assignments required to fulfill the Mission of the American Red Cross
11
Caseworker, Program Services Resume Examples & Samples
- Functions as shift lead on a rotating basis, providing direct technical and administrative guidance to an assigned group of Specialists to ensure the delivery of 24-hour emergency communications and casework services
- Understands and applies Red Cross and SAF policies consistently and correctly.Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists Performs other duties as assigned by management
- 4-year college degree in social or health science, personnel administration, business or public administration, computer science or related field, or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required
- Minimum of 3 years of experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required
- Demonstrated ability to use Standard English to communicate effectively verbally and in writing
- Ability to type 40 wpm and create grammatically correct responses without spelling errors
- Demonstrably strong computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
- Preferred: Experience with American Red Cross programs and services or other similar social services; knowledge of ARC casework policies and procedures; familiarity with military culture, regulations and protocol; minimum of one-year supervisory experience in human resources management, casework, counseling, social work or other related field; bi-lingual in Spanish or another language
12
Caseworker Resume Examples & Samples
- Interviews callers and coordinate requests for service to include capturing all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services for routine financial applications on behalf of the military aid societies
- Performs outbound activities including obtaining verifications, presenting completed routine financial requests to the military aid societies, completion of routine financial cases, and/or providing other follow-up actions needed for complete and timely client service
- Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field, or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required
- Strong customer service skills reflecting a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
- Ability to type 30 words per minute and to create grammatically correct responses without spelling errors
- Must be adept at multi-tasking and have the ability to shift focus as operational, service delivery and staff needs demand
13
Family Services Caseworker Resume Examples & Samples
- Provides support and consultation to the Portsmouth CARES foster parents, to the families of children in care and to other team members working on each child's treatment plan
- Initiates the development of treatment plans and monitors progress towards identified treatment goals as well as service delivery
- Provides general training to the CARES foster parents, assessment of each child's progress as well as monitor overall safety issues in home/community,
14
Caseworker Resume Examples & Samples
- Assess cases through Tennessee Child Support Enforcement Systems (TCSES), Tennessee Clearinghouse (Employment, Birth Verification, Social Security Information) System, Accent (IV-A//Families First Info) System, Electronic Parent Locator Network, and appropriate Internet resources to obtain relevant case information required to take action (local, paternity, establishment enforcement, etc.) and takes appropriate legal case actions within appropriate Federal, State, and contractual time-frames
- Provide case management services to an assigned case load of child support cases and apply knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system
- Establish and enforce child support orders
- Conduct research to locate non-custodial parents
- Research and review records to gather information vital to cases
- Educate customers on the process and their options, and respond to customer inquiries
- Verify existing data on an automated child support system
- At least one (1) year of related work experience required
- Experience working in child support programs preferred
- Proficient in Microsoft Office products such as Microsoft Access, Microsoft Word, and Microsoft Excel
- Conflict resolution and problem solving skills and abilities
- Excellent written, verbal and interpersonal communication skills, including a track record of interacting with all levels of staff, management and/or government
- Ability to work collaboratively, as well as independently
15
Caseworker Resume Examples & Samples
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English)
- Experience in the medical and pharmaceutical field is an asset
- Strong analytical and mathematical skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent presentation skills
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
16
Caseworker Resume Examples & Samples
- Plan for individual assistance, mental health and health services provision to clients during the response and recovery phases of operations
- Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery
- Ensures that American Red Cross services are available to diverse communities
- Responsible for implementing the regions case work (and case management when needed) program within a defined territory
- May serve as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and be responsible for disaster case management planning with multi-agency partners (government and non government)
- Responsible for ensuring the American Red Cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster within a defined territory
- In collaboration with Partner and EMA Relationships Support Manager or Specialist, liaise with voluntary, faith-based and community based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning within a defined territory
- Ensures assigned territory is proficient with the role Red Cross plays within the National Disaster Recovery Framework NDRF)
- Act as SME to Disaster Program Managers and volunteers within defined territory on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities
- Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client based response and recovery
- Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc…)
- Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity in all client services
- Under the direction of management, liaise with NHQ Recovery partners to ensure consistency in service delivery across ARC
17
Caseworker, Richmond, Virginia Resume Examples & Samples
- Provides support and consultation to therapeutic foster care parents, to the families of children and adolescents receiving services and to other members of the treatment team
- Reviews caseworker documentation for effectiveness and regulatory compliance as requested by the Casework Supervisor
- Provides regular chart audits to provide feedback and assistance to the Caseworker
18
Caseworker PRN Alexandria & Richmond Resume Examples & Samples
- Interviewing children and families
- Conducting youth assessments
- Conducting home visits
- Attending court cases and treatment team meetings
- Preparing and carrying out treatment plans with children and families
- Preparing and maintaining case records
- On-call crisis rotation
- Provide information/training to foster parents
- Keeping biological families updated on client progress
- Develops comprehensive service plans in accordance to the clients specific needs initially within 30 days of placement and quarterly thereafter
- Work flexible hours to include evenings and weekends as needed
- Provide overall casework service to children and adolescents referred for therapeutic foster care and/or adoption services
- Works in the home of therapeutic foster care parents and families of clients and the community requiring frequent local travel. Schedule will vary and include evenings, nights and weekends
19
Caseworker, Alexandria, Virginia Resume Examples & Samples
- Provides overall case management of children and adolescents referred for therapeutic foster care services
- Coordinates case management activities including planning, placement monitoring, crisis intervention and discharge planning
- Assists caseworkers in planning appropriate clinical intervention in compliance with TFC policies and procedures
- Attends FAPT/CAT meeting with Caseworkers when designated by the Casework Supervisor
20
LOA Caseworker Resume Examples & Samples
- Execute processes and advise client personnel, according to client policies, in managing service provided in any of the following areas
- Minimum 2 years leave of absence and/or customer service experience
- B.A
- Previous payroll experience, with or without association to leave of absence
- Working knowledge of email, Internet Explorer, Microsoft Office Suite of Products, and other client systems
- Ability to handle multiple, detailed tasks
- Ability to assist in the identification, assessment and resolution of complex issues problems
- Ability and willingness to train other team members
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues
- Strong written and verbal communication skills and appropriately communicates with all levels of customers from assistants to Sr. Executives
- Maturity in dealing with sensitive and confidential matters
21
Non-group Health Plans Quality Assurance Caseworker Resume Examples & Samples
- Assists the Quality Assurance Officer in monitoring adherence to Statements of Work (SOW) / Standard Operating Procedures (SOPs), which includes reviewing artifacts and outgoing correspondence as well as and ensuring the timely and comprehensive completion of the independent quality reviews
- Verify accuracy and reliability of data provided by CGI for processes No-Fault (NF) insurers and Workers’ Compensation (WC) correspondence pertaining to Medicare Recovery
- Assist in the implementation of corrective actions and follow-ups to ensure that expected outcomes are achieved
- Conduct review of completed Medicare Recovery correspondence to ensure appropriate methodology was utilized
- Respond quickly to ad hoc requests for ad hoc quality reviews
- Assist with QA planning activities, including development of the QA work plan/schedule
- Identify and implement applicable best practices under terms of contract and ensure consistent, standard execution of operational activities
- Assist with gathering results from QA program activities and develop QA reports and metrics to meet internal and external reporting requirements
- Excellent organizational and verbal/written communication skills
- Excellent internal and external customer service skills
- Ability to multitask and quickly adapt to a fluid, fast-paced, deadline-driven business environment
- Attention to detail while maintaining focus on overall mission with discretion to co-workers performance
- Strong analytical and critical thinking skills required
- Possess a strong focus on client satisfaction
- Associate degree is preferred or 1 year equivalent work experience considered
- Knowledge of ISO 9001, CMMI, and Lean Six Sigma is highly desired
- Experience working with Claims processing, appeals department preferred
- Must have knowledge of and understand Medicare, medical terms and processes, how to read and decipher an EOB, MSP a plus, especially Medicare Recovery Process
- Prior experience with Medicare recovery process a distinct advantage
- Strong work ethic with good organization and time management skills
- Ability to operate a computer and work with PC based software programs is required, intermediate to advanced skills with Microsoft Office Suite of tools including MS Word, MS PowerPoint, MS Excel are required
- Experience with CAS, ONBASE, HIGLAS, CWF, and DCS is preferred
- Ability to multitask in a deadline-driven work environment
- Attention to detail while maintaining focus on overall mission
- Organization/time management
- Ability to learn new methods quickly and eagerness to learn
- Willingness to work as an individual performer and team player as well as discern and share useful information to achieve common goals
- Communication (Oral/Written)
- Multi-tasking
- Performs Well Under Pressure
22
Caseworker Resume Examples & Samples
- 2 years of relevant experience
- Some knowledge and experience with mental health required; must have knowledge base about the effect and impact of substance abuse
- Some knowledge of child welfare and of ACS
- Able to do heavy walking and withstand exposure to environmental factors
- Passion for children and families
- Master's Degree with LMSW or LCSW
23
Human Resources On-boarding Caseworker Resume Examples & Samples
- BA or equivalent and 3 years of experience or a MA and one year related experience
- Has an engaging personality, a track record of success in customer service, and a passion for what you do
- Possesses a strong understanding of client success / account management
- Is adept at multi-tasking and can effortlessly manage a wide range of tasks
- Makes sure that each client is important and valued and will ensure that their system is up and running in an appropriate timeline
- Is coach-able, has a sense of urgency, and should not be afraid of technology
- Has excellent written and verbal communication skills; speaks eloquently, concisely, and confidently
24
Subrogation Caseworker Resume Examples & Samples
- Maintain a daily system of providing timely and accurate information required to move cases through the case management workflow
- Process all claim/lien disputes and review claims with attorneys and other stakeholders
- Conduct outgoing periodic follow up on case status and payment
- Perform basic and advanced levels of document review to identify current case status, legal research, and case management and ensure case progress
- Through workflow
- Prioritize case events and critical case payment/recovery issues, while meeting, various internal and legal deadlines that are revenue impacting
- Compile, analyze and make conclusions about case information and status from multiple sources
- Meet department objective standards for Customer Service
- Complete periodic reports for management when necessary
- Ensure all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information)
- May have some training responsibilities limited to projects and specific tasks
- Performs other functions as assigned
- Ability to interact with all levels of people both internally and externally in a professional manner
- Ability to be careful and thorough about detail including with cite-checking and proofreading skills
- Ability to multi-task and prioritize effectively
- Ability to work proficiently with Microsoft Office, PowerPoint, Word, and Excel required
- Ability to work independently to meet objectives
- Ability to analyze information and use logic to address work-related issues and problems
- Ability to perform presentations with good quality
- Ability to handle pressure and manage deadline oriented project demands and multiple initiatives
- Paralegal certificate desired
- 2+ years’ of relevant experience
- Knowledge of Microsoft Word and Excel required
- Basic knowledge of Microsoft Access preferred
- Medicaid and/or Medicare knowledge preferred
25
Caseworker Resume Examples & Samples
- Graduation from an accredited university with a Master's Degree in Social Work
- Some knowledge of the principles and practices of social casework
- Some knowledge of the laws, rules and regulations governing the care and treatment of children
- Ability to establish effective working relationships with clients, relatives, and other interested persons and to obtain and verify information needed through interviews and investigation
- Ability to prepare clear, accurate, and comprehensive case records and to reach logical conclusions based on pertinent regulations and information
26
Client Caseworker Resume Examples & Samples
- Identifies and assists client and family in casework process for services through the Red Cross and/or other agencies/organizations. Assesses eligibility for financial assistance and processes through CARDWIZ (debit card) system
- Identifies and addresses psychosocial needs of client and family members; assistance with coping skills, stress management and anticipatory grief and grief reaction
- Maintains accurate client/family service statistics and generate reports in accordance with Chapter and National Headquarters standards. Tracks metrics using Client Assistance System or other database
- Identifies, develops and maintains key relationships with external partners to promote Red Cross services and programs
- Recruits, trains and works with volunteers and treats all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone
27
Caseworker / Arrest Referral Worker Resume Examples & Samples
- Engage with identified participants referred to the Service through the Criminal Justice System, including the provision of drug and alcohol arrest referral cover at Police Stations, attendance for Court duties and Prison visits
- Carry out detailed personal and risk assessments against criteria including Required Assessments and Restriction on Bail and DRR/ATR and AAR statutory case assessments (using AUDIT), and to develop an agreed recovery care-plan for all participants’ substance misuse and associated issues
- Support service users by promoting recovery through the provision of one to one and group work programmes, outreach visits and three way meetings. To undertake activities to engage, motivate and retain/re-engage service users to reduce levels of offending and substance misuse
- To work with the Services Healthcare team to assess suitability for prescribing services, working concurrently with the team to reduce drug related deaths by promoting safe injecting, overdose prevention and the risk of blood borne diseases
- During all contacts with participants, consider relevance to the Hidden Harm Agenda and any issues that may affect young people
- Support access to Accommodation, ETE, Healthcare, Financial and Family/Relationship support services as necessary
- Work in partnership with external agencies
- Full driving licence and access to own transport with business class insurance is required
- Some knowledge of substance misuse and related issues
- Knowledge of local and national agencies for assisting offenders
- An ability to work as part of a team
- Prepared to work out of a variety of setting when required including Police Station, arrest Referral, Court duties, probation and prison visits, home visits and other community bases. The post may also involve some evening and weekend working
- Knowledge of working within the criminal justice system
- Assessment skills
- Committed to promoting the Welsh language
28
Caseworker, Program Services Resume Examples & Samples
- Assists Supervisors with on-the-job training, coaching, and mentoring of Specialists
- Assists Specialists in resolving complex, unusual or difficult cases
- Performs other duties as assigned by management
29
Caseworker Resume Examples & Samples
- Implement call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
- Document each activity in program specific database
- Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager
- Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences
- Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring
- Post-secondary education or equivalent in a related discipline
- 2 years of experience in customer service or in an office setting is preferred
- Proficiency in Microsoft applications (Outlook, Word, Excel)
- Professional / courteous / efficient telephone manner
- Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
- Bilingualism, French/English is preferred
30
Caseworker Home Care Resume Examples & Samples
- Provides assistance to the Corporate Patient Accounting Department in collection of claims with regards to their particular programs
- Evaluates all patients considered for admission as Medicaid pending through completing a financial assessment
- Takes a proactive role in the application process which includes submitting application, providing periodic updates with agency workers, gathering information and following up with the patient/family regarding their responsibilities and participation throughout this process
- Actively works with the Admissions Department during the intake process to aid in establishing the correct payor source
- Qualified candidates will possess a minimum of two (2) years experience in a health-care environment in which the primary job function was community resources utilization which included patient contact
- Reliable transportation with adequate insurance coverage for driver and passenger or requires ability to cope with the stress of experiencing repeated loss
- Extensive knowledge of community resources within the specific community in which the hospice is located
- Knowledge of local, county, applicable state and federal assistance programs
- Capacity to work with minimal supervision
- Ability to become proficient in company software programs
31
Criminal Justice Substance Misuse Recovery Caseworker Resume Examples & Samples
- To provide reports to assist the Court and attend Court as required
- To notify National Probation Service and Community Rehabilitation Company Offender Managers of attendance and non-compliance promptly for statutory service users as required
- To undertake required drug tests and dry blood spot testing for blood borne viruses (training provided)
- Support participants during transitional stage to Tier 1, 3 or 4 services and into/out of the Criminal Justice System
- Ensure that all data records are completed, submitted and distributed in accordance with policies utilising data and case management systems, enabling the Service to maximise positive outcomes for the participant
- To promote the Service to service users, partner agencies and referral agencies through representation, attendance and participation in any meetings required
- Sustain required qualifications (which may include enhanced training) that enable continuous eligibility for the tasks within this job specification
- Knowledge of substance misuse and related issues
- Knowledge of local and national resources
- Knowledge of different approaches to working with substance misuse
- Good communication and interpersonal skills
- Good report writing and note keeping skills
- A minimum of one year’s experience of delivering services to substance misusing individuals
- Prepared to work out of the service centre confines when required, including Police Station, arrest Referral, Court duties, probation and prison visits, home visits and other community bases. The post may also involve some evening and weekend working
- Substance misuse assessment skills
- Experience of liaising with other specialist and non-specialist agencies
- Experience of working in the criminal justice system
32
Subrogation Caseworker Resume Examples & Samples
- Process Intake referral leads from attorneys, insurance adjusters, personal representatives, stakeholders and medical providers
- Maintain a daily system of triaging and prioritizing all incoming documents and correspondence to timely and accurately move cases to the verification and case management workflow
- Identify documentation that requires escalation to other team members or management for new and current active cases, based on critical thinking applied to training received
- Scan and link documents to case management system timely and accurately
- Compile, analyze and make conclusions about information from multiple sources
- Prioritize case events according to established process and procedures while meeting, various internal and legal deadlines, and check processing
- Meet department objective standards for Document Review and Intake triaging and prioritization
- Ensures all processes meet HIPAA and Government security requirements with regards to sharing/storage/PHI (Personal Health Information)
- May have some training responsibilities for other intake staff members limited to projects and specific tasks
- May be responsible for cash posting to Maestro
- Ability to interface with all levels of people both internally and externally in a professional manner
- Ability to communicate and comprehend well both verbally and in writing, fluently in English
- Ability to be careful and thorough about details
- Average manual dexterity in use of a PC, phone, sorting, filing and other office machines
- Ability to work proficiently with Microsoft Office, Word, and Excelrequired
- Ability to work independently and with a team to meet business objectives
- Ability to sit for long periods of time
- Ability to perform the following: lifting, bending, pushing, pulling, stopping, kneeling, reaching, and carrying of light to heavy items (40 to 50lbs)
- Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines
- Ability to maintain a professional demeanor at all times
- 2+ experience working in a professional office environment. OR 1+ years’ experience in a professional environment if applicant has an associate’s degree
- Experience working in a Legal office a plus
- Experience in the insurance industry (casualty or health insurance) a plusBasic knowledge of Microsoft Word and Excel required
33
Caseworker / Call Center Specialist Resume Examples & Samples
- Minimum of 2 years of experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
- Ability to type 40 words per minute and to create grammatically correct responses without spelling errors
- Must have casework skills or experience in the delivery of social or casework services
- Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database
- Preferred: Experience with American Red Cross programs and services or other similar social services; Knowledge of casework, counseling, social work or other related field; familiarity with military culture, regulations and protocol
34
Caseworker / Call Center Specialist nd Shift Resume Examples & Samples
- Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks
- Bachelor’s degree in social or health science, personnel administration, business or public administration, computer science or related field or equivalent education and relevant work experience in human/social services, customer or client services, call center or other types of experience with customer/client contact is required
- Minimum of 1 year experience in human/social services, customer or client services, call center or other types of experience with heavy customer/client contact required
- Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, interpret and synthesize information from clients, staff, and management
- Demonstrably solid computer skills to include use of Internet search tools, Intranet, and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
- Casework skills or experience in the delivery of social or casework services
- Experience with American Red Cross programs and services or other similar social services; Knowledge of casework, counseling, social work or other related field
- Familiarity with military culture, regulations and protocol
35
Disability / Medicaid Caseworker Resume Examples & Samples
- Review hospital referrals and screen for potential Disability eligibility based on patient historical information
- Contact patient or their representative ASAP to validate if eligibility criteria exist, and if so, acquire all necessary releases, signatures, documents (including the birth certificate), medical evidence, etc
- Consult as necessary with health care professionals involved in the patient’s care
- Complete the full application and submit it with any acquired documentation in a timely manner to the appropriate agency
- Advise the applicant of meeting all additional required documentation needs, keeping scheduled appointments and time frames for compliance and reinforce the advocacy role of the Disability Specialist
- Thoroughly enter all actions taken in the hospital account and in the internal data base/system
- Communicates in a positive, effective and caring manner
- Works efficiently, while being timely, thorough, accurate and complete
- Protects the resources and information of our company, the applicant and our client
- Adapts to change and challenges in a positive manner
- Demonstrates competency in all assigned tasks
- Understands and implements best practices
- Bachelor’s Degree in related field or combination of education and experience
- Requires 3+ years of related experience
- Experience in hospital business office and/or Medicaid/Disability casework is highly desirable
- Knowledge of Government Disability eligibility program requirements is highly desirable
- Excellent communication skills, both verbal and written, with the ability understand users’ questions and effectively disseminate technical information is essential
- Broad knowledge of medical terminology and coding
- Computer data entry or word processing skills and ability to operate routine office equipment are required
- Working knowledge of computer programs, i.e., Microsoft Excel®
- Must be able to type at least 30 wpm
- Needs to have a valid driver’s license
- Proof of Auto insurance coverage
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Caseworker Resume Examples & Samples
- Interview client and family, coordinate and plan services to meet immediate and ongoing needs
- In scope of position, represents full disaster cycle of preparedness, response, and recovery
- Identify and address psychosocial needs of client and family members; assistance with coping skills, stress management and anticipatory grief and grief reaction
- Provide ongoing support for client and family; monitor and document status
- Identify and assist client and family in casework process for services through the Red Cross and/or other agencies/organizations
- Maintain accurate client/family service statistics and generate reports in accordance with Chapter and National Headquarters standards
- Identify, develop and maintain key relationships with external partners to promote Red Cross services and programs
- Serve as technical subject matter expert (SME) to internal and external constituents
- Ensures Red Cross services are available to diverse communities
- May lead volunteers, coach interns and assign casework assignments
- Carries out any additional assignments required to fulfill the Mission of the American Red Cross.Qualifications
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Caseworker Resume Examples & Samples
- Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. May make home visits on an 'as needed' basis for clients unable to come to the service site
- Provides basic needs counseling and problem-solving assistance or case management services for clients. Conducts assessment of client needs. Develops casework/service plans, monitors progress and follow-up. Provides social services related to crisis intervention
- Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities
- Assists in contract development and monitoring
- Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community
- May provide short and long-term case management, crisis intervention and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training
- May assist clients in obtaining vocational and employment services
- May coordinate arrangement for indigent burials with funeral homes, survivors and staff. Attends indigent burials to ensure compliance with contract
- May recruit, train and function as lead over volunteers and staff
- Performs other job-related duties as assigned
- Policies, practices, procedures and terminology of assigned function
- Local social services, organizations and programs and the resources available
- Federal, State and Local program laws and requirements
- Modern office practices, procedures and methods
- Computer equipment to include word processing, spreadsheets, databases and a variety of software packages
- Providing assistance to clients
- Interviewing techniques
- Problem-solving and decision-making
- Referring clients to appropriate social services organizations and programs
- Math computation
- Operating a variety of modern office equipment, including a computer
- Both verbal and written communication
- Deal effectively with persons experiencing crises and economic stress
- Work effectively and courteously under high-pressure circumstances
- Prepare accurate and complete records and reports
- Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources
- Manage time well and meet timelines
- Communicate effectively
- Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public
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Caseworker Resume Examples & Samples
- Bachelor’s degree in Social Work or related field
- 1-2 years of experience in social services, counseling, crisis intervention, family services, preventive services or housing services
- Experience facilitating groups for homeless adults, specializing knowledge of substance abuse issues and treatment, and family dynamics treatments
- Excellent interpersonal and communication skills, both written and verbal
- Proficient in computer platforms and applications, particularly Microsoft Office
- Ability to communicate in Spanish and English
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Foster Care Caseworker Resume Examples & Samples
- Coordinate the development and implementation of services and treatments to the individuals we serve
- Partner with foster parents and other internal resources to support transition needs for children in homes
- As part of the treatment team, collaborate with many other professionals (Schools Administrators, Funding Sources, Therapists, Guardians, Parents)
- Attend weekly supervision meetings with Program Supervisor to address questions, gain support, troubleshoot client needs; attend weekly staff meetings to discuss program needs
- Serve in rotation (with Supervisor back-up) for After Hours Emergency On Call response
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Social Work Caseworker Resume Examples & Samples
- Assist families on caseload with all aspects of family development. Ability to locate and/or deliver strength based family-centered and culturally competent services. Maintain creativity, flexibility and optimism about the strengths of child and their families and ensure that all goal setting and Family plans are mutually established between the client, family and agency team members
- Ensure that an on-going dialogue is established with all referral families and that family involvement is maintained throughout the service period. Assist the family in convening a team of service providers and informal supports to form a Family plan with clearly defined goals. The Family plan will address the need for revisions, adjustments and monitoring of crises so that progress can be evaluated, ensuring that the philosophy of care is consistent and that there is progress toward service goals
- Complete all documentation using a computerized clinical record and maintain central file which will consist of documents such as: Risk and Safety Assessments, Comprehensive Assessments, treatment summaries, resource utilization records, case notes, legal documents and releases of information
- Facilitate the opening and closing of cases and oversee transitions to an on-going care plan, using resources to assure that services are based specifically on the needs of the child and family
- Communicate with DSS staff regarding the assessment and Family plan progress reports as required. Family functioning assessments, family's response, and presenting problems according to DSS referral are factors included in the goal setting. Goals are family driven, behaviorally specific, team developed that are measurable and attainable
- Safety is a paramount importance. If there are indications about safety concerns within the home there is an obligation for the Clinical Coordinator to communicate all safety concerns, and document safety steps taken, if safety concern is not corrected or new incidences occur, the Clinical Coordinator is to notify DSS immediately of the situation
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Subrogation Caseworker Team Lead Resume Examples & Samples
- Lead the daily activities of assigned team members
- Prioritize work of self and others when requested and makes case assignments when needed
- Serve as an escalation point for other team members
- Responsible for training existing and new staff
- Perform quality checks of the assigned team’s work
- Coordinate with Shared Services to improve accuracy of deliverable
- Interface with clients as needed
- Conduct periodic monitoring of call, intake, verification and/or casework activities and team productivity to ensure accuracy and quality of customer service and compliance with contract service levels
- Effectively work, maintain and manage a variety of cases with current and accurate notes from creation to recovery
- Confirm documentation of eligibility for beneficiaries
- Conduct all case document review and updates as needed
- Confirm and validate third party liability and, probate and beneficiary asset research
- Interact professionally (i.e. on incoming and outgoing calls and correspondence) with attorneys, insurance adjusters, medical providers, court staff, recipients and family members and client
- Prepare required correspondence, liens, claims and other related documents to progress the case to recovery
- Negotiate and compromise claim/lien settlement amounts per contract guidelines
- Handle all claim/lien disputes and review claims with attorneys and other stakeholders
- Conducting outgoing periodic follow up on case status and payment
- Perform basic and advanced levels of document review to identify current case status, legal research, and case management and ensure case progress through workflow
- Give special attention to the timely processing of case events, various legal deadlines, and critical case payment/recovery issues
- May be responsible for cases with greater financial impact for the client and HMS
- Ability to work proficiently with Microsoft Office, PowerPoint, Word, Excel and Access required
- Ability to maintain a high level of confidentiality and ethics
- Ability to handle function effectively under pressure and manage deadline oriented project demands and multiple initiatives
- Ability to perform oral presentations with good quality
- Ability to perform well in team environment, to achieve business goals
- 2+ years HMS experience required and 2+ years of experience working in a professional office environment
- 4+ years experience working in a professional office environment required
- Experience managing large caseloads required
- Experience in a Legal office a plus; paralegal or legal assistant and/or experience in the insurance industry (casualty or health insurance) a plus
- Intermediate knowledge of Microsoft Word, Excel, Power Point and Access required
- Bilingual (Spanish & English) a plus
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Caseworker Support Worker Resume Examples & Samples
- Provide contact and general information about yourself
- Upload your resume
- Tell us how your skills and experience suit the Casework Support Worker role
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Ifss Caseworker Resume Examples & Samples
- Identity theft case management
- Utilize resources to best educate, advise, and assist victims through recovery process
- Maintain case documentation in Oracle CRM on Demand
- Set up and follow through on next steps for each case
- Retrieve and assign voice mail messages
- Mail Identity Fraud Recovery Kits when appropriate
- Assist victims in interpreting credit reports
- Use Problem solving and listening skills to discover cause and bring resolution
- Research and resolve customer/client situations
- Lost/stolen notifications
- Communicate with card issuers when necessary to ensure card blockage
- Audit functions
- Effectively utilize CRS system, identify and escalate issues
- Other benefit servicing
- Credit Card Registration
- Social Security Validation
- Emergency Cash
- CardCops
- Other benefits for multiple products
- Administrative work (filing, mailing, etc)
- Filing documents received from victims/members
- E-Mailing/Mailing/Faxing correspondence and documents
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Immigration Caseworker Resume Examples & Samples
- Drafting submission letters and completing applications for Lawyer review
- Submitting files to Immigration offices for processing
- Following up with Immigration offices about the status of the case, by email, phone or fax
- Understanding procedural and processing requirements for various types of non-immigrant
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Senior Caseworker / Paralegal Resume Examples & Samples
- Manage own case work effectively within agreed time frames
- Prepare file submission for designated client group
- Draft and assemble non-immigrant and immigrant applications
- Understands procedural and processing requirements for various types of non-immigrant and immigrant visa
- Generates invoice billing instructions on a daily basis for billing
- Understand the business environment in which the client operates
- Being responsive and answers non-legal client inquires verbally and in writing
- Keeps clients updated and informed of the progress of his/her file
- Provide information to client and or Lawyers on the status of cases
- Assist team to develop and maintain positive client relationships
- Using proprietary client management system in accordance with internal policies and practices and achieving 100% satisfactory results
- Assists in training of new hires
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Criminal Justice Substance Misuse Recovery Caseworker Resume Examples & Samples
- Engage with identified IRIS participants referred to the Service through the Criminal Justice System, including the provision of drug and alcohol arrest referral rota cover at Police Stations and Custody Suites, carry out Court liaison duties and Prison visits where required
- Carry out detailed personal and risk assessments against criteria, including statutory Required Assessments and Restriction on Bail and DRR/ATR and RAR court assessments in conjunction with the National Probation Service, and to develop an agreed recovery care-plan for all participants’ substance misuse and associated issues. You will have a duty of care to adhere to recovery plans and agreed change protocols with the client and other parties engaged in the recovery plan
- Support Gwent IRIS service users by promoting recovery through the provision of 1:1 and group work programmes, outreach visits and three way meetings with other professionals. To undertake activities to engage, motivate and retain/re-engage IRIS service users to reduce levels of drug dependency and recidivism
- To provide reports to the Court and attend Court as required
- To notify probation services of attendance and non-compliance promptly for statutory service users as required
- To work with the GDAS healthcare team to assess suitability for clinical services, working concurrently with the team to reduce drug related deaths by promoting safe injecting, overdose prevention and the risk of blood borne diseases
- To undertake required drug tests following training and competency assessment
- During all contacts with Participants, consider relevance to child protection and any issues that may affect young people, and other vulnerable adults
- Ensure that all data records are completed, submitted and distributed in accordance with G4S Operational Policy utilising Palbase, Probation OASyS and Police NICHE systems, enabling the service to maximise positive outcomes for the participant
- To promote Gwent IRIS and GDAS services to service users, partner agencies and referral agencies through representation, attendance and participation in any meetings required
- Good IT skills, report writing and note keeping
- Prepared to work out of Gwent IRIS centre confines when required, including Police Station, arrest Referral, Court duties, probation and prison visits, home visits and at other GDAS IRIS centres. The post will involve some evening and weekend working on the police station custody arrest referral rota
