Caseworker Job Description
Caseworker
provides all forms of direct service to clients including, but not limited to intake/assessment, referrals, advocacy, material assistance such as food, clothing/furniture vouchers, and personal hygiene items, and financial assistance such as gift cards, housing assistance, and utility assistance based upon guidelines, available resources, and policies and procedures of the company.
Caseworker Duties & Responsibilities
To write an effective caseworker job description, begin by listing detailed duties, responsibilities and expectations. We have included caseworker job description templates that you can modify and use.
Sample responsibilities for this position include:
Works in the home of therapeutic foster care parents and families of clients and the community requiring frequent local travel
Assists the Quality Assurance Officer in monitoring adherence to Statements of Work (SOW) / Standard Operating Procedures (SOPs), which includes reviewing artifacts and outgoing correspondence and ensuring the timely and comprehensive completion of the independent quality reviews
Adherence to all relevant guidelines including the established Standard Operation procedures and all applicable regulatory requirements
Determine client's eligibility for entitlements, such as public assistance (PA), food stamps, Medicaid and social services
Advocate for clients' entitlement and social services
Assess family management skills, home conditions, and element of risk to the child, progress in resolving the issue, situation or condition that has led to the provision of services through visitations to home and institutions
Discuss parenting skills with clients individually or in a small group
Conduct face-to-face meetings with children and guardians with the purpose of guiding a course of action for resolving problems, such as personal and family adjustment, finances, employment, education, food, clothing, housing, physical and mental impairment
Advocate for clients' entitlement and social service needs
Follow up clients' progress through contacts with service providers
Caseworker Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Caseworker
List any licenses or certifications required by the position: ASAP
Education for Caseworker
Typically a job would require a certain level of education.
Employers hiring for the caseworker job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Social Work, Education, Human Services, Psychology, Social Services, Business, Administration, Sociology, Public Administration, Health
Skills for Caseworker
Desired skills for caseworker include:
Policies
Procedures
State and federal regulations to progress cases through the administrative and legal system
Word
Excel and Outlook
Applicable state and federal assistance programs
Community resources within the specific community in which the hospice is located
County
Local
Adolescent development
Desired experience for caseworker includes:
Work with courts, including family and the juvenile courts, to help children and parents work out satisfactory pattern of relationship and behavior
Assist in scheduling family visits
Report to casework supervisor discussing case progress
Compile monthly statistics pertaining to case loads, number of clients served, number of case contacts, kinds of services provided and case status
Document case progress by recording progress notes
Fill out administrative forms for case opening and closure
Caseworker Examples
1
Caseworker Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of caseworker. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for caseworker
- Acquire knowledge of various community based and governmental resources and refer families to and advocate for the acquisition of such resources on behalf of children and their families
- Monitor and evaluate children's academic functioning, and make appropriate referrals for academic support when needed
- Make referrals for children and families both internally and externally when such referrals are necessary to promote the health and safety of children
- Participate in all agency functions and project activities
- Co-facilitate groups/workshops aimed at address the service needs of children and families
- Conduct annual foster/ home visits/inspections prior to due dates
- Communicate with appropriate FFC and TFFC staff regarding each home's annual performance, adherence to training requirements, OSIs or other incidents
- Interview current foster parents and new applicants and collect documents required to certify/re-certify their homes
- Interview new home members, references and/or new backup people as needed
- Complete, document and follow-up on foster home re-certification assessments and home study updates as assigned
Qualifications for caseworker
- Participate in foster home recruitment activities, department events and other meetings/projects
- Collect annual verification documents on all areas of health and safety
- Assist the department in coverage of all telephone or written inquiries from potential applicants
- Ability to work collaboratively, independently
- A bachelor's degree in social work or a field related to social work, including, but not limited to sociology, psychology, special education or counseling
- One more years of experience in case management with school systems, military agencies, social services, public or private community agencies, churches, civic organizations or the courts working with children and families
2
Caseworker Job Description
Job Description Example
Our company is growing rapidly and is hiring for a caseworker. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for caseworker
- Adherence to all relevant guidelines including the established Standard Operation procedures and all applicable regulatory requirement
- Support service users by promoting recovery through the provision of one to one and group work programmes, outreach visits and three way meetings
- Compose and deliver emergency communication messages to domestic and overseas locations
- Contact patient or their representative ASAP to validate if eligibility criteria exist, and if so, acquire all necessary releases, signatures, documents (including the birth certificate), medical evidence
- Provide advocacy and referral services to ensure clients receive appropriate benefits
- Coordinate services, as needed, to stabilize the family unit, deal with problems of substance abuse
- Asses and identify the clients’ needs
- Develop and maintain appropriate helping relationships with the families
- Provide appropriate individual counseling and crisis intervention services to families help stabilize and minimize the negative impact of the family’s displacement
- Maintain familiarity with of-site and on-site program resources for homeless families
Qualifications for caseworker
- A bachelor's degree in social work or a field related to social work including, but not limited to sociology, psychology, special education or counseling and one year of experience with providing casework services to children and families or a bachelor's degree in any field plus 2 years experience in providing casework services to children and families
- Online, come prepared and dressed to impress we will be conducting on the spot interviews for
- A bachelor's degree in social work or a field related to social work, including, but not limited to sociology, psychology, special education or counseling and one year of experience with providing casework services to children and families
- Or a bachelor's degree (or higher) in any field plus two years of experience in providing casework services to children and families
- Years experience providing casework services to children and families
- Bachelors degree in social work or a field related to social work including, but not limited to sociology, psychology, special education or counseling and years experience providing casework services to children and families or a Bachelor degree in any field plus 2 years experience in providing casework services to children and families
3
Caseworker Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of caseworker. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for caseworker
- Coordinate client services provided by other social services staff to ensure tat families receive the necessary and appropriate services in a timely fashion
- Creating patient files in pharmacy software
- Performs initial psychosocial intake for assigned new patients follow-up assessments
- Assesses patients’ needs and conducts comprehensive and ongoing mental health assessments and engages patients in risk reduction and positive prevention discussions and activities
- Implement call-centre programs to support patients, healthcare professionals and funding bodies with telephone support
- Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance
- Assist with the coaching and mentoring of existing team members
- Manage a patient caseload larger than their caseworker counterparts
- Be a reimbursement expert in assigned caseload territory
- Provides other caseworker(s) assistance with complex reimbursement, insurance benefit investigation, special authorization, and appeal requests
Qualifications for caseworker
- Bachelors or Master's degree in social work or related field
- Years experience in case management with children and families
- Must possess knowledge of community resources and how to access such resources and network resource building
- Certified in Restraint, CPR and Crisis Intervention
- Willingness to work as an individual performer and team player discern and share useful information to achieve common goals
- Years experience in case management with school system, social services, public or private community agencies, civic organizations or the courts working with children and families in a child placing agency (foster home or adoptive home)
4
Caseworker Job Description
Job Description Example
Our company is growing rapidly and is looking for a caseworker. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for caseworker
- Participate in special projects as assigned by the Senior Program Manager
- Assist management with various reports and program related tasks
- Work with management to develop program protocol and SOP for Caseworker role
- With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring
- Assists the patient with Clinic and Pharmacy selections, and schedules patient appointments
- Generates drug orders ensuring that required information is faxed to the pharmacy, and related parties
- Performs as customer service team member in the DCHS call center setting
- Respond to inquiries from the public concerning DCHS services and programs
- Respond to incoming calls from clients or prospective clients in need of various services
- Provide follow-up and liaison duties to determine additional resources needed
Qualifications for caseworker
- Prepared to work out of a variety of setting when required including Police Station, arrest Referral, Court duties, probation and prison visits, home visits and other community bases
- Flexibility in working shifts (hours of operation are 8 am - 8pm)
- A Minimum of 2 years experience working for a patient support program
- Experience working in a call center environment an asset
- Minimum University Degree in a related field or equivalent
- Working knowledge of computer programs, , Microsoft Excel®
5
Caseworker Job Description
Job Description Example
Our growing company is hiring for a caseworker. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for caseworker
- Provide follow-up and liaison duties to determine whether caller’s needs were met
- Interviews callers to assess the situation and determine overall need
- Communicate across DCHS centers to coordinate or schedule appointments when supportive services are necessary
- Provide guidance and direction to internal and external customers on applying for public assistance programs via CommonHelp, the Virginia Department of Social Services online system
- Accesses VDSS applications to research case specific information
- Utilizes WebHarmony as primary source for case management notes and documentation
- Provide information and referral services
- Assists with settling customer complaints and concerns
- Special duties / projects as assigned
- Performs related work as required, accepts special projects and other duties as assigned
Qualifications for caseworker
- Must possess knowledge of community resources and how to access such resources principles of effective home, family and personal management family dynamics crisis intervention management parenting and child care skills training home management resource/network building and strong organizational and communication skills assessment/treatment planning skills understanding of family styles
- Previous frontline customer handling experience in a contact center preferred
- Must be able to work within a team independently
- Provide adoption specific advice and support to caseworkers in cooperation with their direct supervisor
- Contribute to the development and promotion of educational and training initiatives to ensure FACS and NGO staff and the parties to an adoption (birth and adoptive parents and the child) are well informed of the process and the impact of adoption and their respective rights and roles
- Coordinate provision of advice on complex or sensitive cases where there are inherent risks to the parties in proceeding with adoption action that will be contested at Court, including advice on the resources needed to manage and proceed with such cases