Support Clerk Job Description
Support clerk
provides clerical support to the Service Authorization Specialist including entering initial information into required data bases, creating folders for Needs and Means, typing correspondence, and filing determinations into the medical records.
Support Clerk Duties & Responsibilities
To write an effective support clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included support clerk job description templates that you can modify and use.
Sample responsibilities for this position include:
Typing, filing, and faxing documents
Sorting, filing and delivering all department paperwork as appropriate
Ability to quickly learn medical terminology
Manage receipt of data through multiple methods
Covering the reception desk as needed
Handling mail services
Obtaining or providing information requiring little explanation or interpretation
Clearly log, track, verify and secure all processing fees
Accurately prepare daily GL ledger deposit
Monitor department shared inbox queues for new and miscellaneous requests
Support Clerk Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Clerk
List any licenses or certifications required by the position: BLS, CPR, HCP, MCRA, SAGE
Education for Support Clerk
Typically a job would require a certain level of education.
Employers hiring for the support clerk job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, Department of Education, General Education, Business, Communication, Associates, Technical, Accounting, Medical Billing, Management
Skills for Support Clerk
Desired skills for support clerk include:
Medical terminology
CIL and Signage programs and related equipment
Entering data
Filing
General medical ethics and telephone etiquette
Maintaining records
Methods
Principles
Techniques for establishing internal control activities
Typing
Desired experience for support clerk includes:
Receive and open daily mail deliveries obtained via express mail, USPS, email or fax
Clearly document and track all inbound mail, faxes and department emails
Log new requests into the database program, resolve issues and follow-up on outstanding items
Perform research and follow-up on recovery and/or misrouted accounts and mail
Complete daily archiving of subordination documents including alphabetizing, boxing and logging to database
Sweep department voicemail and properly fulfill or redirect request
Support Clerk Examples
1
Support Clerk Job Description
Job Description Example
Our company is hiring for a support clerk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support clerk
- Prepare outgoing mail packages to include faxing, copying and completing overnight mail packages to meet daily pick-up schedule
- Perform notarial duties as needed
- Monitor fax and copy machine paper levels
- Work with peers to ensure all established duties are completed on a daily basis
- Professionally handles internal customer requests related to Program maintenance
- Opens, distributes, and processes incoming and outgoing inter-company and external mail, overnight packages and faxes
- Monitor wire and check requests and act as liaison with Accounting for timely delivery
- Completing general office functions
- Inputting data into database
- Assist with manning and operational activities
Qualifications for support clerk
- Works with HR department in regards to labor needs
- Run on premises report to account for staffing
- Answer incoming and place phone calls
- Basic Computer Skills and Microsoft Office especially Word and Excel
- Work generally requires 2 years of related clerical experience sufficient to acquire a general knowledge of the accounting practices related to purchase orders, invoices, and the authorization of payments to vendors
- Strong skills in programing language and database scripts
2
Support Clerk Job Description
Job Description Example
Our innovative and growing company is looking for a support clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support clerk
- Retrieve and provide information from Explanations of Benefits (EOBs) for Customer Service Representatives to respond to inquiries
- Perform research and correspondence functions to assist with responses to customer inquiries
- Assist in sorting, counting, dating, and researching various pieces of information
- Assist with prioritizing incoming mail
- Responsible for clerical and receptionist duties in support of the Nursing Unit
- Obtains signatures and explains consents to treat, and other admissions forms
- Verifies eligibility and benefits for secondary coverage
- Calls prior facilities to obtain previous length of stay for new admits
- Assists HIM department with file audits in Cerner
- Assists with Orientation during Executive Assistant’s absence
Qualifications for support clerk
- Analyze applications to discover root-cause problems and recommend options for resolution to the development team
- Ability to learn new programming languages and techniques quickly
- Good knowledge of system and program specifications preparation
- Ability to identify problems, contribute to problem resolution
- Minimum of 6 months related clerical experience
- Required - Minimum 6 months experience working in an office environment that allowed for attention to detail and the ability to work within time lines
3
Support Clerk Job Description
Job Description Example
Our innovative and growing company is hiring for a support clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support clerk
- Processes orders
- Print mail merged letters and prep letters for mailing by including inserts and enclosures in appropriate letters
- Manage the Credit Bureau Block Notification tracking process
- Maintain and operate all office equipment, screens and answers questions generated through the Diagnostic Imaging & Cardiac Services information center efficiently and effectively
- Compiles daily live check deposits for Finance Dept
- Assists the Finance Dept with the processing of non-sufficient funds amounts accurately to patient's accounts adhering to the currently departmental guidelines
- Make decisions based upon company guidelines, and keep abreast of changes in policies, procedures and jurisdictional regulations products and services offered by the Company
- Perform customer relationship activities, including customer interface and customer satisfaction
- Conduct follow-up calls per customer communication protocol
- Assist walk up customers
Qualifications for support clerk
- Preferred - Experience using Microsoft Word, Excel & Outlook
- Possesses excellent phone etiquette and is customer service driven
- Possesses strong organizational and communication skills and focuses on attention to details
- Proficiency with Microsoft Word, Excel and other related software knowledge
- Ability to work with details in a fast-paced environment
- Moderate lifting is required
4
Support Clerk Job Description
Job Description Example
Our company is growing rapidly and is hiring for a support clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support clerk
- Process client samples, quality control samples and proficiency samples
- Maintain equipment, clean, and perform scheduled and as needed maintenance procedures
- Proficient in all Specimen Processor functions
- May request, receive or retrieve files or documentation from internal or external sources
- May receive, sort and post mail from the post office or courier service
- May prepare basic excel or word reports
- Data entry of straight forward CLVS files for the team
- May assist in maintenance or be “key-operator” for business machines
- May prepare basic forms on behave of team or branch personnel
- May input time and attendance information
Qualifications for support clerk
- Required - Ability to evaluate information from both oral and written sources
- Required - Ability to bend, lift and stand throughout the day
- Preferred - Proficient using Microsoft Word, Excel and Outlook
- Three (3) years of general office, bookkeeping or accounts payable experience
- Ability to use computers and the typical software used by the facility
- Effective interpersonal and phone skills
5
Support Clerk Job Description
Job Description Example
Our company is hiring for a support clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support clerk
- May be responsible for scheduling training or meetings
- Answer all in-coming phone calls and resolve problems
- Answer emails from customers and hub managers and resolve problems
- Late deliveries must be reported to the customer and all destinations with late deliveries must be called with their expected delivery times
- Complete reports for customers using Excel spreadsheets
- Track line hauls and communicate with line haul drivers
- Email line haul information to customers
- Support in all administrative tasks of Cash Allocation Team
- Phone contact with English speaking customers
- Preparing letters and document requests for mailing (titles, title out and letter of guarantee letters and lien release documents)
Qualifications for support clerk
- Strong interpersonal skills including problem solving being able to communicate ideas, requests and requirements
- Two (2) years directly related experience
- Ability to deal tactfully with internal and external customers
- Able to sit for prolong periods of time
- Hand & eye coordination enough to use computer & phone
- Working knowledge of MS Excel, Word, SharePoint, or other office software