Strategic Accounts Manager Job Description

Strategic Accounts Manager Job Description

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Strategic accounts manager provides advanced expertise in Omni, Business Objects, Lotus Notes, Salesforce, Netsuite, and other Herman Miller operating systems.

Strategic Accounts Manager Duties & Responsibilities

To write an effective strategic accounts manager job description, begin by listing detailed duties, responsibilities and expectations. We have included strategic accounts manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Responds to state level customer's requests and problems with appropriate timeliness and concern
Knowledge of early childhood curriculum area to converse comfortably with customers and understand their needs
Influencing internal and external teams on how to maximize the utilization of the contact center resources that will make the most impact and create value for the client
Developing and maintaining monthly client specific Strategic Account Plans that will include analysis of customer satisfaction results, overall end user experience, redesign of processes, technology utilization recommendations, SWOT analysis, and performance metric benchmarks
Ensuring the renewal by continuously enhancing the quality of service delivered and proactively identifying opportunities that will continue to solidify the partnership with the client
Keep the SAMs focused in the development of accounts in the geographic region, and support IARs in funneling high-yield opportunities to SAMs
Leverage business generated by partners with end customers
Use a solution-selling approach
Initiate and oversee project teams and communicate deliverables to meet and exceed client expectations within the expected timeline
Manage complex projects from conception to final stage as assigned by Director

Strategic Accounts Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Strategic Accounts Manager

List any licenses or certifications required by the position: AWS, MBA, CPM, PRINCE2, PMP, CPA, II, NICET

Education for Strategic Accounts Manager

Typically a job would require a certain level of education.

Employers hiring for the strategic accounts manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Marketing, MBA, Business/Administration, Education, Engineering, Management, Finance, Technical, Healthcare

Skills for Strategic Accounts Manager

Desired skills for strategic accounts manager include:

Ability to distinguish Herman Miller Healthcare products and services from the competition
Culture
Herman Miller Healthcare products
Services
Marketing tools
Our presentation tools
Sample types
Shaw features and benefits
Warranty details
Ability to network

Desired experience for strategic accounts manager includes:

Lead ongoing strategic customer meetings to communicate best practices, successes and business results
Manage Lenel major accounts, maintaining C-level security and IT management relationships and a "face of Lenel" presence to Value-Added Resellers (VAR) and End-User
Extensive email and phone outreach, in person meetings and occasional travel (up to 10%)
Collaborating with Sales to create tailored marketing campaigns for selected key accounts
Work with the Sales team to identify gaps in the outreach towards strategic accounts
Collaborate with the account-based marketing program team to gain consensus for cross portfolio go to market plans and marketing plays in alignment with strategic product mandates and sales directives

Strategic Accounts Manager Examples

1

Strategic Accounts Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a strategic accounts manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for strategic accounts manager
  • Partners with Marketing to provide customer input on features and feature prioritization requirements for services solutions and products
  • Implement and conduct sales presentations and negotiations relating to specific market opportunities
  • Provide strategic and technical planning to aggressively manage the overall region
  • Recommend programs to profitably secure and develop future business opportunities according to IDN aggregate account potential
  • Responsible for increasing sales production both with existing customers and new prospects
  • Retention of existing account portfolio
  • Manage overall team budget achievement
  • Assist in identifying new market opportunities and initiate sales to those markets
  • Achieve and expand monthly/annual revenue goals and submit accurate sales forecasts
  • Work with other departments to resolve problems regarding customer issues
Qualifications for strategic accounts manager
  • Provide current market information such as current trends, sales techniques, applications of products in various markets, and suggested marketing programs
  • Act as escalation point for inside sales team
  • Ensure company policies and procedures are met
  • Deep understanding and insight into the veterinary market, assigned accounts, people, practices, bias’s, competitive strategies and tactics
  • May coach, manage and mentor staff, assign work, monitor activities, evaluate performance and manage escalated / critical issues
  • Ability to influence and motivate extended teams and others to assist in driving business objectives
2

Strategic Accounts Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of strategic accounts manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for strategic accounts manager
  • Create and update detailed project plans that outline specific tasks that need to be accomplished to ensure successfully deployed initiatives
  • Follow established project methodology when creating project plans and implementing solutions
  • Provide leadership and support by working with project sponsors and workgroups to analyze information, document critical processes, and identify improvement opportunities
  • Identify areas of risk, escalate as appropriate, developing risk mitigation strategies and implement mitigation actions for the risks identified
  • Other duties as related to the Project Manager position
  • Prospect and directly engage with end user customers to identify short term and long term opportunities
  • Provide weekly sales reports detailing specific end user sales opportunities
  • Sales Trends
  • Promotional activity
  • Uncover and communicate project pipeline of strategic accounts to local sales teams and regional management
Qualifications for strategic accounts manager
  • Competent at C-Level Engagement
  • Minimum of 7+ years of progressive experience in developing and implementing customer acquisition campaigns using Account Based Marketing strategies and execution
  • Proven track record of creating and executing effective demand-based campaigns using automation to help drive revenue
  • Proven track record of targeting utilizing a structured, scientific market segmentation approach that incorporates demographic and behavioral data
  • Tracks and manages marketing expense budget
  • 5+ years working in the communications industry preferred
3

Strategic Accounts Manager Job Description

Job Description Example
Our growing company is looking for a strategic accounts manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for strategic accounts manager
  • Possesses sufficient technical, operations and business knowledge to present a compelling value proposition to prospects and customers
  • Achieves revenue growth, profitability, expense control, process optimization, productivity, and customer satisfaction objectives
  • Ensures that management and the account team are kept informed of business requirements and significant developments within accounts and is involved at critical times
  • Acquire and develop experienced commercial talents through individual and collective coaching to leverage diversity, develop influencing capabilities and share best practices to achieve superior individual and collective performance
  • Develop and execute on an overall strategic account plan to drive activities for an assigned key account or channel partner
  • Act as a subject matter expert in all matters pertaining to the assigned account or channel partner
  • Build and maintain mutually beneficial relationships with key decision makers and influencers within the assigned account
  • Provide information and collateral to customer account counterparts to assist them with internal marketing of our Company’s products and offerings
  • Utilize a thorough understanding of the Company’s offerings and value propositions, in combination with an overall understanding of the market drivers for the assigned account, to uncover profitable new business opportunities using consultative dialogue with partners to understand their business objectives
  • Meet or exceed key financial goals for assigned key account or channel partner (e.g., commenced new business, invested capital, total revenue, qualified properties, properties under contract)
Qualifications for strategic accounts manager
  • Bachelor's degree in Business, Marketing, Engineering or Finance, or equivalent experience
  • This person must be highly organized, with charismatic and varied communication style
  • 5 years of related wine industry experience required
  • Must be able to drive a car and travel via plane/train frequently
  • 5+ years of commercial interior industry experience working in Strategic Accounts or Large Account Selling
  • Spanish and English language business writing and speaking skills required
4

Strategic Accounts Manager Job Description

Job Description Example
Our growing company is looking to fill the role of strategic accounts manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for strategic accounts manager
  • Work with product marketers, segment staff and product developers to provide input on legal and regulatory information products, services or solutions which allow our corporate customers to access & utilize our content & solutions more efficiently
  • Grow the number of clients
  • Grow average revenue per client
  • Increase share of wallet from these accounts
  • Overall turnover rates
  • Bring a fresh insight to client's business that will help them deliver a competitive advantage within their industry
  • Develop joint strategies that are mutually beneficial to both companies
  • Work independently and within our matrix organization to establish selling strategies and tactics that result in new business generation within segmented strategic account business
  • Drive profitable growth in assigned strategic account customers
  • Identify, negotiate and win new strategic account business
Qualifications for strategic accounts manager
  • Comfortable with giving direction to others
  • Good, consistent customer follow-up skills via voicemail, email, or site visits
  • Five years or more of experience in the physical security field
  • Completed Trade School or Two Year Degree in Basic Electronics, or at least 2 years of field / hands-on experience
  • Related professional certifications preferred (LEED, PE, CSAM)
  • Previous experience calling on Strategic/National Account highly preferred
5

Strategic Accounts Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a strategic accounts manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for strategic accounts manager
  • Lead the process to identify and evaluate opportunities by assessing the viability and profitability of customer targets for the Veritiv Strategic Account program
  • Analyze customer needs in accordance with pricing, supply chain, inventory, and logistics management, inventory management and the level of direct support the customer will need to provide a program that will meet or exceed their needs and create a long term profitable growth oriented relationship for both the Customer and Veritiv
  • Manage team of on-site account managers to ensure relationship with customers stays strong and viable and lead the team to seek and implement improvements that will provide cost savings to the customer and Veritiv
  • Monitor service levels for strategic account customers
  • Conduct internal account reviews with Veritiv sales management teams to provide updates on project details and to collaborate on growth opportunities
  • Drive the Strategic key account business internally and have a dual brand mindset
  • Drive the Strategic key account business internally/externally with focus on targets and (category) market share at accounts
  • Effectively manage all account teams (Account/Sales Executives, Sr Client Managers, Sales Specialists and Research Specialists), by creating and coaching to unified account strategies and establishing role clarity to drive overall team success
  • Develop an annual operational business plan for the Region, informing the work of field staff and directing the way in which the Region plans to grow its revenues
  • Ensure team members are properly trained on product knowledge, sales and account management process and overall Internal sales policies and procedures
Qualifications for strategic accounts manager
  • University degree in a Business related subject with 5-7 years of sales or key account management experience
  • Proven understanding and experience of working in Travel Retail channels
  • 5 years of experience in Management experience
  • Retirement Industry experience preferred/ designations
  • Bachelor's degree (or equivalent experience) and 8 years of related experience or Masters Degree with 6 years of related experience
  • 5+ years- experience, preference for recent and verifiable strategic account management experience in penetrating/growing strategic/national accounts (preferably within a retail, industrial distribution, construction materials and/or consumer goods company)

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