Receptionist / Clerk Job Description

Receptionist / Clerk Job Description

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Receptionist / clerk provides information to students, staff, and other customers relating to general curricula enquiries, the services offered and on the facilities available.

Receptionist / Clerk Duties & Responsibilities

To write an effective receptionist / clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included receptionist / clerk job description templates that you can modify and use.

Sample responsibilities for this position include:

Fielding and directing calls
Greeting clients as the initial point of contact
Light data entry in Excel
Light calendar management in Outlook
Receives visitors, patients and/or staff members, ascertains their needs and directs them accordingly
Answers telephone and provides information, exercising tact and discretion to maintain good relations
Coordinates the work of lower-level clerical staff
Processes requests for information by carefully examining the request to determine if the requestor requires a HIPAA compliant authorization or if they are a requestor that might fall under one of the many categories allowed under HIPAA to receive records without a patient authorization
Review a HIPAA authorization to determine it is compliant prior to processing the request
Process requests once it is determined that the request is from an appropriate requestor and it has the appropriate authorization (if needed) then the records need to be reviewed to determine if everything being asked for is available in paper form

Receptionist / Clerk Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Receptionist / Clerk

List any licenses or certifications required by the position: BLS, CPI, CPR

Education for Receptionist / Clerk

Typically a job would require a certain level of education.

Employers hiring for the receptionist / clerk job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Medical, Computer, Education, Associates, Health, Health Information Technology, High School Education, Law, Graduate, Business

Skills for Receptionist / Clerk

Desired skills for receptionist / clerk include:

English language and grammar
Healthcare setting
Services offered and the benefits available to members
Ancillary orders
Chart preparation
General office duties
Human anatomy and medical terminology
CPT
ICD-10 coding
ICD-9

Desired experience for receptionist / clerk includes:

Accepts and processes all subpoenas and court orders requesting medical information
Preparing charts for office visit
Requesting missing reports
Preparing charts for office visits
File documents in the service and accounting departments
Operate office equipment and computer systems as needed

Receptionist / Clerk Examples

1

Receptionist / Clerk Job Description

Job Description Example
Our company is hiring for a receptionist / clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for receptionist / clerk
  • Greet customers entering dealership
  • Answers incoming calls In a friendly, professional manner ensuring phone calls are redirected accordingly
  • Provides callers with information such as company address, directions to the Home Office location, company website and other related information
  • Greets and announces visitors to the Home Office
  • Answer telephones and greet walk-ins (applicants, customers)
  • Answer heavy volume of inbound calls
  • Coordinate with patients and insurance companies
  • Verify all insurance information
  • Enter patient/insurance information into hospital data base
  • Answer the phones in a friendly, helpful, and efficient manner
Qualifications for receptionist / clerk
  • Must possess excellent communication skills with proficient PC skills to include Microsoft Office, particularly Excel and Outlook
  • Knowledge of/familiarity with computers and commonly used business software applications
  • Demonstrated strong computer/technical skills
  • Able to work Monday-Wednesday 8am-5pm
  • Compouter skills
  • Self motivated, ability to work independently & meet deadlines
2

Receptionist / Clerk Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of receptionist / clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for receptionist / clerk
  • Keep track of the whereabouts of key personnel and process their calls and messages
  • Prepare letters for mailing, open and distribute company mail
  • Responsible for Daily Invoicing
  • Match delivery receipts to sales orders for invoicing daily
  • Email Invoices to customers
  • Prepare invoices for COD orders daily and call customers to advise amount due
  • Run transactions (credit card machine) for Invoices and pick up orders as needed
  • Copy checks and invoices from cod deliveries and give them to accounting
  • Prepare packages for UPS and /FedEx pick-up
  • E-mail office personnel tracking numbers for packages being shipped via UPS/FedEx
Qualifications for receptionist / clerk
  • 6 months to 1 year general office experience
  • Basic computer, 10-key, and data-entry skills
  • A background check and a physical will be required (physical provided by hospital)
  • French Portuguese or Spanish
  • Computer skills on Word, excel & out look
  • Taking work orders
3

Receptionist / Clerk Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of receptionist / clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for receptionist / clerk
  • Process vacation requests and maintain vacation schedule
  • Assist Human Resource and Accounts Receivable department
  • Answer Museum phone and any general Museum related inquiries, properly direct incoming phone calls and guests to appropriate Museum staff members
  • Prepare and review visitor packet information for those touring the Museum
  • Assemble visitors daily for Museum and distribute brochures and maps and provide a brief description of the tours
  • Reconcile cash and credit card sales at beginning and end of day
  • Assist customers with purchase selections and finalizing sales including boxing/bagging purchases
  • Maintain an organized and orderly Gift Shop and Receptionist area
  • Track and restock inventory shelves
  • Assist in labeling merchandise
Qualifications for receptionist / clerk
  • Composing letters
  • One-three years office/clerical experience
  • A friendly, professional image and phone voice
  • Experience with MS Word, MS Excel, MS Outlook
  • Experience handling multi-line phones
  • Proficiency in computer software is preferred, especially Microsoft Office
4

Receptionist / Clerk Job Description

Job Description Example
Our growing company is hiring for a receptionist / clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for receptionist / clerk
  • Provide the physician billing service with accurate and timely billing documentation and written referrals
  • Assist in numerous clerical tasks, and provide administrative support to the Office Coordinator
  • Greets patients, employees, and the general public in a courteous manner, establishing positive and appropriate relationships with patients, physicians and co-workers
  • Provides the sorting and distribution of reports as required by the position
  • Provides support to Bed Control to assure communication of placement information, private room requests, and requests from units regarding status of patients
  • Troubleshoot problems with fax, copier, computers, and printers
  • Retrieve mail and incoming faxes and distribute to staff
  • Work closely with student assistants and other staff to complete mass mailings, make copies, file and laminate classroom materials
  • Translate various forms and documents to Spanish as requested by staff and teachers
  • Processes source documents (applications, IFPA forms, ) by reviewing data for deficiencies
Qualifications for receptionist / clerk
  • Ability to remain calm when encountering stressful customer service calls
  • 2+ years’ experience in some type of customer service position required
  • Some type of clinic experience would be helpful
  • Advanced education in secretarial or related area and/or two years paid or volunteer office experience strongly desired
  • Plan, coordinate and organize meetings and conferences for the organization
  • Establish primary contact and rapport with clients, vendors and visitors at reception desk
5

Receptionist / Clerk Job Description

Job Description Example
Our growing company is looking to fill the role of receptionist / clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for receptionist / clerk
  • Maintain records and keep track of company supplies and related purchases
  • Order company-wide business cards and receive and distribute mail to all employees
  • Maintain vendor files, correspond with vendors and respond to inquiries
  • Answers internal and external calls
  • Answers, screens, prioritizes and routes calls
  • Provides administrative support for the campus or location
  • Arranges meetings and conferences, schedules interviews and appointments, and performs other duties related to maintaining individual schedules
  • Composes and prepares written documentation and correspondence for the location
  • Accept packages from UPS, Fed EX
  • Prepare new hire welcome packages
Qualifications for receptionist / clerk
  • Track copy counts and fax sheet
  • Call Property Management when building services are needed
  • Bypass alarmed doors to allow entry for maintenance and materials in and out of the building
  • Send out Emerging Broadcast, if needed
  • 3+ years of experience in a Clerical and/or Receptionist role
  • Must have completed high school

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