Manager, Shared Services Job Description

Manager, Shared Services Job Description

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Manager, shared services provides the divisional operating and finance teams with support and insight into business performance.

Manager, Shared Services Duties & Responsibilities

To write an effective manager, shared services job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, shared services job description templates that you can modify and use.

Sample responsibilities for this position include:

40% - Research of relevant tools,technology, processes and optimizationacross the distributed plafforms
30% - Provide support for the deployment and usage of database and transaction management technologyto a portfolio of applications
20% - Mentoring and coaching /People Management
Hold touch-base meetings with divisional and other finance counterparts and become a business partner to these individuals
Manage and develop a team of accountants as part of a shared service environment
Develop and maintain metrics for the teams to monitor and promote continuous improvements in efficiency and quality of customer service
Monitor and develop action plans based on customer satisfaction survey results for the area
Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts of the project team on a daily basis
Interact with the business (users) to understand their needs and to anticipate ways in which technological solutions can enhance the business processes
Lead the standardization of processes to create a more effective and efficient Shared Services organization

Manager, Shared Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Shared Services

List any licenses or certifications required by the position: HR, PMP, ITIL, CPA, PHR, SPHR, HCS, COS, OASIS, VCO

Education for Manager, Shared Services

Typically a job would require a certain level of education.

Employers hiring for the manager, shared services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Business, Finance, Education, MBA, Business/Administration, Management, Office Administration, Human Resources, Engineering

Skills for Manager, Shared Services

Desired skills for manager, shared services include:

Finance and accounting
Excel
Multifunctional business services operating model improvement experience
Word
Microsoft Excel
PowerPoint and Visio and MS Project
HRIS
Performance metrics
Asset management
Benefits

Desired experience for manager, shared services includes:

Supervising a team of 6-8 individuals
Managing payroll processing for weekly and bi-weekly, union and non-union payrolls to ensure the accuracy of the withholdings and deductions associated with net pay, including income, garnishments and penalties and defined in the union collective bargaining agreements
Ensuring adherence to Company policies and precedures and safeguarding of Company assets
Reviewing payroll reports and preparing multi-state payroll tax returns
Overseeing the maintenance of the payroll time and attendance system
Setting up employee wage attachments

Manager, Shared Services Examples

1

Manager, Shared Services Job Description

Job Description Example
Our growing company is looking for a manager, shared services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, shared services
  • Ability to think autonomously in the development of creative solutions
  • Deploy best practices, driving working capital improvement, ensuring SOX compliance, and improving productivity
  • Liaise between the SSC and internal customers including IT, finance and sales to develop project plans and implementation timelines for all new initiatives
  • Serve as the primary point of contact for the integration of all newly acquired companies across Europe
  • Act as key support to the functional heads within the SSC to ensure the seamless transition of work into the SSC
  • Work with SSC Functional heads to enhance existing service offering, through re-engineering and / or automation of key processes
  • Create business cases and project initiation documentation for SSC projects
  • Build and maintain a governance structure for all projects including integrations and technology deployments
  • Prepare and distribute monthly PWM Specialized Services sales, performance (dashboards, scorecards) and informational reporting as specified and required from the respective business areas – spanning national, regional, branch, and advisor levels
  • Maintain sustainable, industrialized, well-documented reporting and data processes and perform robust quality assurance reviews and oversight, through leading two direct reports with responsibility for PB and PT reporting
Qualifications for manager, shared services
  • Performing payroll audit and compliance testing
  • Assisting in other daily projects and duties as assigned
  • Bachleor's degree in Accounting or Finance or comparable experience
  • Working knowledge of Federal and State payroll tax legislation
  • Be detail oriented and possess strong analytical and problem solving skills
  • Certified Payroll Professional desired
2

Manager, Shared Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, shared services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, shared services
  • Continuously review existing PB and PT reporting requirements and processes, proactively providing thought leadership and hands-on development and execution for future sales and performance reporting needs and metrics – constantly seeking and implementing opportunities to standardize, improve, re-package, consolidate or cull reporting or processes
  • Assist the Senior Manager in maintaining strategies to coordinate and support all reporting activities for the PWM businesses, by taking ownership of accountabilities or special projects/initiatives as required (i.e., carry out investigation and analysis, document and communicate clear and concise recommendations, initiate and lead enhancements to improve the efficiency and accuracy of data gathering and reporting infrastructure and processes)
  • Actively contribute to enhancing the WSS Reporting & Insights Team’s foundational and scalable processes and best practices for data extraction, manipulation, archiving, provision of insights, team de-risking needs and reporting development techniques to increase overall team effectiveness and efficiency and to consistently deliver superior results for all our business clients
  • Manage team members' work schedules and monitor both individual and team performance against agreed business SLA's
  • Work with the manager to create a training plan for the team
  • Manage escalation point for queries from team members and issues raised Owning maintenance and development of processes and services, ensuring continued compliance with agreed SLA's
  • Responsible for all Key reporting and Metrics for the Contact Center Team
  • Maintain expertise and knowledge of HRSS best practice, creating an environment of continuous process improvement for all HR administrative processes
  • Undertake regular reviews with key stakeholders to drive continuous improvement
  • Own the transition plan for transitioning work into Shared Services from HR partners
Qualifications for manager, shared services
  • 10 yearsdatabase administrationexperience of distributed DBMS technologies (ie
  • Good understanding of application programming and various scripting and coding languages (ie
  • Monitoring and reviewing employee work performance
  • JDE system knowledge preferred
  • Minimum 5 years of knowledge management experience demonstrating competency in managing resources to meet goals
  • Baccalaureate degree in Business Administration or equivalent combination of education and related work experience is required
3

Manager, Shared Services Job Description

Job Description Example
Our growing company is hiring for a manager, shared services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, shared services
  • Responsible for updating the knowledge repository to enable team to take ownership of a higher percentage of inbound inquiries
  • Create a service delivery model for HR that is simple, global and follows well documented protocols
  • Oversee implementation of HR Shared Services Technologies by working with IT and HR
  • Stays abreast of changing regulations to be able to provide guidance and direction to teams and develops strategies to mitigate risk exposure and changing regulations​
  • Responsible for reviewing and managing account payable operation for Asia Pacific markets in shared service centre model
  • Support the treasury functions by monitoring and optimizing cash flow within the group
  • Review balance sheet reconciliation on key accounts in compliance with IFRS
  • Response to vendor and internal stakeholder enquiry
  • Manage and develop two teams (a total of 12 – 15 associates), assuring KPI’s are met for both groups
  • Manage the Financial Management team, including recruitment and employee development
Qualifications for manager, shared services
  • To lead in the support of database and transaction management technology and it’s deployment and usage standards
  • To lead in identification and implementation of processes, tools and initiatives to optimize development and support capabilities across all DBMS technologies
  • Of 3 years of experience managing shared services or third party vendor
  • Experience of deploying solutions into a Shared Service Landscape
  • Experience of onboarding new work streams
  • Able to engage and interact with senior stakeholders
4

Manager, Shared Services Job Description

Job Description Example
Our company is growing rapidly and is hiring for a manager, shared services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, shared services
  • Defining project objectives, scope, and level of effort
  • Assigning duties, responsibilities, and scope of authority to project personnel
  • Preparing project status reports for management and business unit leaders
  • Monitoring progress against plan
  • Administer resource management scheduling system
  • Collaborate closely with other Shared Services groups for process and system enhancements
  • Optimize operational excellence of the team by managing process improvement within the team
  • Provide cross-functional assistance and strategic leadership to overall master data strategy
  • Development and maintenance of MDM processes and governance
  • Provide leadership for MDM initiatives for key domains (customer, vendor)
Qualifications for manager, shared services
  • Pan European exposure
  • Previous experience of deploying and maintaining controls (SOX)
  • Ability to develop strong relationships with international teams
  • Gap analysis / Re-engineering experience
  • Developing training material with In-house training team
  • Ability to challenge current processes with proposals for improvement
5

Manager, Shared Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, shared services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, shared services
  • Develops, documents and maintains Benefits and Leave Administration processes, knowledge base, issue tracking technology and service level agreements
  • Stays informed of key Human Resources and Benefits issues/events and policy changes that impact Employee Services team’s scope of responsibility
  • Focus relentlessly on streamlining processes for customer/vendor master creation and maintenance processes
  • Track team and individual productivity
  • Lead continuous improvement efforts for master data
  • Completes master data staff responsibilities (as necessary and appropriate)
  • Working with web based software solutions the Microsoft Office suite to perform detailed analysis and summarize results in support of managing in-sourced and outsourced services
  • Responsible for analyzing/researching tax information for developing and implementing procedures to ensure IRS tax compliance information reporting and withholding – 1099/1042 solutions
  • Responsible for managing the Foreign Reporting vendor/invoice processes and preparing the 1042-S files for submitting to Convey Compliance Systems, inc. for printing, mailing, and filing with the IRS
  • Support AP Manager with preparing the 1099 files to submit to Convey Compliance Systems, inc. for printing, mailing and filing with the IRS
Qualifications for manager, shared services
  • Previous exposure to building business cases
  • Previous experience of creating project initiation documentation
  • Minimum 8+ years of relevant financial, accounting and/or audit experience including at least 3 years in a manager role
  • Five (5) – eight (8) years working in a call center environment
  • Three (3) – five (5) years call center leadership experience required
  • Possess excellent writing and verbal communication skills

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