HR Shared Services Job Description
HR shared services
provides HR Generalist leadership oversight to designated functional groups pertaining to policies and programs relating to compensation, benefits, employee relations, labor relations, selection and recruitment, employee training and development, safety, security and compliance with local, state and Federal employment laws and regulations.
HR Shared Services Duties & Responsibilities
To write an effective HR shared services job description, begin by listing detailed duties, responsibilities and expectations. We have included HR shared services job description templates that you can modify and use.
Sample responsibilities for this position include:
Benefits enrolment, initiate payments and processing Company Cars and Pension
Gather data and prepare cyclical and ad-hoc HR reports, scorecards/dashboards, executive presentations and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, Tableau, or other data analytics/visualization tools
Support of HR cyclical processes including year-end compensation, talent management/succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects/ad-hoc requests
Partner with internal HR teams, , Payroll, Recruiting, to resolve manager and employee questions within defined timelines
Functions as a subject matter expert on compensation, including job design, job documentation, job evaluation, salary program development and appropriate federal/state/local laws on all aspects of pay
Develops, implements, and validates processes and systems to enhance the compliance and accuracy of all aspects of the job evaluation process
Maintenance of accurate reporting on HR activities and ad-hoc reporting per HRBP requests
Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors
Leads internal and cross-functional initiatives related to process and quality improvement
Prompt research of escalated cases to bring to fast resolution
HR Shared Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for HR Shared Services
List any licenses or certifications required by the position: HR, PHR, SPHR, SHRM, CP, PMP, SCP, CPP, FPC
Education for HR Shared Services
Typically a job would require a certain level of education.
Employers hiring for the HR shared services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Human Resources, Business, Education, Management, Business/Administration, Associates, Communication, Technology, Human Resources Management, Technical
Skills for HR Shared Services
Desired skills for HR shared services include:
State and federal employment laws
Case Management tool an added advantage
Excel
Service industry
Federal
Human Resources operations in hospitality
Processes
Employee relations
Payroll
Benefits
Desired experience for HR shared services includes:
Bachelor's Degree or previous work experience
Strong verbal, written and communication skills , good attention to details
Uses good time management and prioritizes daily tasks
Minimum of 3 + years of administrative/coordinator experience
Ability to communicate and build partnerships with all levels of management and staff
Proactive and takes initiative in seeing tasks to completion
HR Shared Services Examples
1
HR Shared Services Job Description
Job Description Example
Our company is growing rapidly and is hiring for a HR shared services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR shared services
- Manage the payroll team which provides payroll solutions across different geographies
- Answer employee benefits questions utilizing available technology/information
- Maintains comprehensive knowledge of benefit programs, plans, policies, and processes
- Effectively manage the HR administration team which administer the HRIS system and other associated tasks as part of group HR processes
- Plan and prioritize workload to ensure key HR business processes have the resource to provide the agreed service levels
- Develop efficient and effective HR business processes that meet the needs of the business
- Be actively involved with the centralization of payroll systems into HRSS
- Provide high quality, consistent HR guidance, support and resolution to managers and employees with focus on employee-centric service
- Identify customer-impacting issues and implement solutions and process improvements to increase customer satisfaction
- Lead and participate in cross-functional process improvement initiatives
Qualifications for HR shared services
- Ability to communicate well both with internal employees third party providers
- Associates degree in HR or field relative to job duties, or equivalent experience
- Bachelor’s Degree in HR and/or related certifications
- Customer service experience in a similar environment or IT help desk
- Associates degree in HR, Business Administration, or field relative to job duties
- Ability to interpret and communicate HR policies and procedures
2
HR Shared Services Job Description
Job Description Example
Our company is looking to fill the role of HR shared services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR shared services
- Working closely with the Group Payroll ensuring audit traffic lights are green
- Utilizes SAP to process specific employee-related transactions Excel to run reports and audit work
- Regular Immigration compliance QA
- Daily calls with Ask HR – our first line into HR - to support with escalated queries
- Vendor process checks
- HR Data Management – ensuring all associate paperwork is processed accordingly
- Provide thought leadership, coaching, mentoring and guidance to the function and key stakeholders on building a world class HR Shared Services function
- Review, execute and audit HR transactions relating to worker life cycle or employment job changes (e.g., hires, terminations, mobility transfers)
- Provides advanced guidance and counsel to business leaders, Human Resources Business Partners, and team members on all aspects of compensation, rewards, and organizational design
- Provides guidance and counsel to other professionals within HR to expand the Compensation knowledge base and competency of team members
Qualifications for HR shared services
- Experience working in an HR Service Center is preferred
- Minimum of 4 years in management role in customer service arena directly accountable for results
- Experience with Ultimate Software (UltiPro) is highly preferred
- Ability to prioritize daily workload to enable reaching SLA’s
- Bachelor's Degree in related field coupled with 5-8 years of HR or related field experience
- Capability to apply discretion and sound judgment in managing decisions and handling sensitive and confidential information
3
HR Shared Services Job Description
Job Description Example
Our growing company is looking to fill the role of HR shared services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR shared services
- Ensures streamlined human processes, workflows, metrics, and system optimization
- Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes
- Establishes a standard streamlined set of HR processes and manages the integrity and security employment data
- Contributes to the creation of education strategies through proactive communication and engagement with all levels of the organization to ensure increased understanding of systems tools, processes and availability of resources
- Position the team to grow and support on-going deployments of new HR and Payroll initiatives
- Develops, fosters, leads, and enhances the customer service, product and service delivery of enterprise-wide and divisional compensation programs to ensure that customer needs are met within appropriate timelines
- Leads or is solely responsible for all job evaluation activities associated with major division/department reviews, reorganizations and/or mergers, acquisitions, and divestitures
- Manages complex ad-hoc compensation projects and initiatives
- Keep current in all aspects of compensation through formal and informal training, participation in local and national professional organizations, continues learning and reading, and general professional curiosity
- Represents compensation in cross-functional teams as a subject matter expert of compensation and rewards
Qualifications for HR shared services
- Sound knowledge of HR practices
- Excellent business acumen and demonstrated competency in site and business partnership
- Excellent interpersonal skills with the ability to build rapport quickly with management and communicate effectively with all levels of the organization
- Effective verbal and written communication skills accompanied with cultural sensitivity
- Excellent planning, co-ordination, and organizational skills
- Judgment, initiative, and tenacity demonstrated in an environment of rapid change
4
HR Shared Services Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of HR shared services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR shared services
- Performs transactions related to HR specialties with a high degree of accuracy and strict adherence to written procedures, such as benefit updates or employee assignment changes
- Be responsible for the internal administration of any global mobility assignments
- Work in conjunction with Operational HR to understand what other central services could be provided
- Agree service levels and performance indicators that track the effectiveness of the HRSS function
- Managing day to day relationship with HR Shared Service Operations ensuring KPI and compliance standards are met (such as those associated with FSA)
- Managing governance of HRSC with outsourced provider
- Building sustainable relationships with senior colleagues within the business
- Supporting HR Directors in landing key strategic people goals
- Preparing HR Business Services plan and ensuring this is aligned to wider HR Plan
- Must have experience in managing large HR Shared Services with an outsourced provider
Qualifications for HR shared services
- Bachelor’s Degree in related field and/or 1-3 years of HR or related field experience
- Demonstrated enthusiasm for service
- Knowledge of/experience with HR practices
- Experience in HR Shared Services environment
- Experience supporting Americas, Europe and Asia Pacific employee bases
- Ability to collaborate with and support team members globally
5
HR Shared Services Job Description
Job Description Example
Our company is growing rapidly and is hiring for a HR shared services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for HR shared services
- Benefits inquiries
- Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility
- Partners with other employees or departments to bring rapid resolution to cases
- Assists managers and employees on personnel procedures
- Initiates status reports to the inquirer when delays occur in responding to an inquiry, as required
- Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures
- Answering questions on different subjects
- Keying mass data changes and mass uploads
- Answer common questions and resolve issues
- Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings and performance planning
Qualifications for HR shared services
- Planning, coordination, and organizational skills
- Business Partnered a Global Shared Services set up/ transition (leading the people and change management agenda)
- Demonstrable experience in Human Resources in a fast moving environment with a strong emphasis on talent development, ideally gained in an FMCG or Retail environment
- CIPD qualified (part or fully qualified) essential
- Strong communication skills – must be a confident communicator who is able to deliver clear messages
- Strong customer service/relation skills