Knowledge Manager Job Description
Knowledge manager
provides and coordinate training in contracts’ specific concepts, internal processes/procedures, and other relevant topics for the TS contracts’ community.
Knowledge Manager Duties & Responsibilities
To write an effective knowledge manager job description, begin by listing detailed duties, responsibilities and expectations. We have included knowledge manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Actively harvest references and use cases and sharable IP using standard KM processes and infrastructure
Collaborates with PD IT stakeholders to establish processes for keeping data fresh and accurate
Partner with Corporate Communications and other internal teams to develop and deliver daily content updates through our Intranet site
Online collaboration tools
Live interactions (including webcasts, conference calls, and in-person meetings)
Facilitate ongoing interactions among experts to advance the knowledge agenda of the community of experts, including managing individual knowledge development efforts where appropriate
Serve as the first point of contact for account teams (including sales and delivery teams) seeking to identify appropriate experts and critical content to address emerging client needs
Define, maintain and execute the knowledge plan for the practice, including establishing metrics and measurement targets
Ensure core community documents, including proposal materials, subject overviews, HP points of view, and case and reference materials are up-to-date, of high quality, and readily available
Manage the community intranet site to showcase core community content and expertise
Knowledge Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Knowledge Manager
List any licenses or certifications required by the position: ITIL, KCS, PMP, IAT, II, MCSD, CE, PMI, ACCA, CPHQ
Education for Knowledge Manager
Typically a job would require a certain level of education.
Employers hiring for the knowledge manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Management, Business, Technical, Education, Computer Science, Engineering, Communications, English, Writing, Marketing
Skills for Knowledge Manager
Desired skills for knowledge manager include:
Processes
Microsoft Office Suite
Principles
Regional
Methods
HTML
CSS
Concepts involved in the specific functions outlined in the specified labor category description
Cyber
Demonstrates ability to apply IC and DoD classification guidelines and procedures
Desired experience for knowledge manager includes:
Lead dissemination of knowledge content to ensure broad exposure to key audiences throughout HP Enterprise Services and, where appropriate, on externally-facing sites
Sales funnel growth through community support
Amount of community collateral utilized on deals
Number of reference cases identified and used
Number of internal users utilizing community knowledge documents
Community participation
Knowledge Manager Examples
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Knowledge Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of knowledge manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for knowledge manager
- Assure a correct brief review based on brands and categories priorities giving support on the understanding of the goals the project payback
- Studies general implementation, choosing the best agency for the project
- Generate insights and actionable recommendations
- Help to build strong partnership relations with suppliers
- Work in partnership with other interested parties to identify the capital expenditure requirements for product development and work as part of the PIB Leadership Group to gain approval and formally request funds
- Building a strong and unified team who understand all opportunities within their market sector
- An excellent understanding of the competitor landscape and provide clear direction to the business on where this presents risks or opportunities
- Ownership of partner strategy for market specialisms to ensure that we maximize revenue opportunities by using 3rd parties, where they are stronger at delivering into market segments/geographies
- Reviewing and evaluating M&A opportunities, as appropriate
- Work in partnership with the Technology department to ensure that the product roadmap is developed in line with our customers’ requirements and revenue targets
Qualifications for knowledge manager
- Participation by internal users in community calls and events
- Number of expert connections made
- Strong background leading projects in management consulting, corporate strategy, investment banking, or business research
- Experience in knowledge development and management, including industry analysis, market or business practice research, or consulting practice management would be highly desirable
- Bachelor's degree in Computer Science, English, Technical Communications, Library Science, or a related field / equivalent experience
- A minimum of 3 years’ experience as a knowledge manager or related field (technical writer, internal communications, or content management)
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Knowledge Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a knowledge manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for knowledge manager
- Provide consultative evidence-based recommendations based on primary and secondary research
- Develop a clear understanding of the organization’s talent acquisition priorities and write, edit and publish focused reports, newsletters and alerts to support these priorities
- Build relationships with business leaders and Human Resource Business Partners to increase awareness of services the Sourcing and Knowledge Management team can perform
- Identifying and implementing changes to the process communicating new and changed policies
- Coordinate with External Content senior manager on the deployment and maintenance of a large portfolio of enterprise and departmental-licensed third-party online research tools/services
- Build collaboration and community through promotion, online tools and training
- Manage COE services to the Businesses and Industries including product evaluation, contracting, deployment and financial planning
- Proactively analyze usage and develop recommendations for leadership based on that analysis
- Implement and manage a formal communications, awareness and training program for the external content tools and services
- Collaborate with related internal groups, such as Procurement and Legal, to continually monitor/ensure compliance with licensing agreements
Qualifications for knowledge manager
- Significant track record of delivery and driving commercial goals
- College degree required, MBA strongly preferred
- Highly skilled in Excel, Word, Power Point, & other Office applications and ability to apply in a fast paced environment
- Undergraduate degree preferred in Business, Human Resource Management, or equivalent Human Resource experience preferred
- Proficiency in English and ideally speaking other languages
- Exposure to the design and implementation of training assessment instruments
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Knowledge Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of knowledge manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge manager
- Manage all supporting intranet sites as centralized hubs for access to and information on available external research content
- Manage project work and engage in professional development of aligned India-based Knowledge Analysts
- Candidate will have 5-8 plus years of prior relevant experience, preferably in a professional services or investment banking environment
- Candidate will have a Bachelor's degree in Business, Management Information Systems, Library Sciences, and/or Communications
- Candidate must have extensive experience in the selection, use and deployment of third-party research licenses at the enterprise level, combined with demonstrable solid experience in both vendor and end user management
- Ideal candidate will be a creative, collaborative and independent thinker with strong relationship-building skills ability to think critically and be a proactive problem solver
- Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools, plus computer skills (Microsoft Office)
- Serve as a single point of contact for Strategy SGI Partners and practice professionals on all matters related to KM, knowledge sharing, and collaboration, including identifying means to continuously
- Assist in developing a global perspective on approaches to knowledge sharing and collaboration while coordinating programs to ensure local/national needs are met
- In conjunction with the Advisory Knowledge Lead define and manage service levels, critical success factors, and maturity model targets for the Strategy SGI knowledge program(s)
Qualifications for knowledge manager
- Develop and maintain knowledge of relevant skill and qualifications levels required by staff for effective performance
- Develop and maintain a skills matrix for all employees
- Assessing relevant training needs for employees
- Develop a framework for the development of employees and project managers by identifying key criteria for each development level and associated development plan to move through each level
- Ensure the continuous design of high quality, comprehensive induction and ongoing training programmes for new and existing employees by designing and implementing a comprehensive Delivery training programme
- Managing the planning and roll-out of L&D programmes, events and materials to support operational and functional objectives, inclusive of induction programmes, across delivery, internal and external
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Knowledge Manager Job Description
Job Description Example
Our company is looking to fill the role of knowledge manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for knowledge manager
- Work with other KM professionals and the Portal development team to manage the rollout and deployment of initiatives as required
- Strategically plans and coordinates outreach and knowledge sharing activities, such as brown bags, knowledge fairs, seminars
- Ensure data is backed up, fully automated, and discoverable by external and internal customers
- Defines strategic priorities for the knowledge team together with Emerging Markets leadership, India KT node, PA leaders and Knowledge PA
- Teams with other PA KEs to implement cross-PA strategic and operational initiatives, and goals for KT
- Manage FAQ
- Open and manage Content Category & Series Menu
- Approve certificates
- Approve certification activities
- Monitor users’ certification activities
Qualifications for knowledge manager
- Self-motivated, results orientated, resilient approach to work and ability to work well under pressure
- Ability to work and communicate well with senior executives in a highly pressured commercial environment
- Regularly review the success of L&D provisions to ensure they remain effective and make recommendations for change as appropriate
- Prioritising the L&D plan to reflect business deliverable timescales to ensure that we have adequately skilled staff to meet business needs
- Identification of keys skills gaps and developing programmes to address them to ensure that business needs can be met in a timely fashion
- Developing innovative L&D solutions to deliver effective training programmes to a variety of audiences
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Knowledge Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of knowledge manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for knowledge manager
- Maintenance of internal databases with a variety of information
- Serve as a Knowledge Centered Support (KCS) Champion internally with support technicians as they learn and implement the KCS framework and externally with other departments as we drive the use of self-service
- Collect and report on self-service data that will steer program decisions through the use of Usage Analytics
- Fine-tune search engine configurations to increase the relevance of returned search results
- Monitor and report on potential knowledge gaps and provide article content that can be used to fill those needs
- Collect and report on article creation, aging, and quality data based on internal KCS Content Standards through the use of Salesforce Reporting
- Collaborate with knowledge team members and support supervisors to maintain ongoing KCS coaching and training opportunities for support team members
- Collaborate with knowledge team members and support supervisors to regularly audit knowledge articles for accuracy and adherence to content standards
- The knowledge management practice & strategy, building community, engagement, and collaboration among the team
- Implementation of this strategy, creating content where needed for the team, or optimize existing content and is consistently organized, discoverable, available, accurate, and up to date
Qualifications for knowledge manager
- Number of users that produce new and/or improved knowledge artifacts
- Ensure development initiatives and solutions appeal to a range of learning styles and are flexible to suit the practical demands of the operation
- Experience of building knowledge and a learning framework in an software company or similar highly dynamic environment
- CIPD qualified an advantage
- Strong track record & experience within L&D - ideally 4/5 yrs experience
- Proven expertise in effective training needs analysis