Knowledge Management Job Description

Knowledge Management Job Description

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Knowledge management provides technical leadership to ensure data quality and security, legal, and regulatory compliance with GRZ national standards.

Knowledge Management Duties & Responsibilities

To write an effective knowledge management job description, begin by listing detailed duties, responsibilities and expectations. We have included knowledge management job description templates that you can modify and use.

Sample responsibilities for this position include:

Create and update process, procedure or product documentation, maintaining documentation standards, styles and guidelines, manage the online documentation process for multiple audiences, including field members
Identify processes that require documentation in order to support regulatory, training, or employee performance needs
Communicate and guide PST on implementation of key processes through different forums
Facilitate seamless exchange of information across operational processes
Promoting knowledge sharing through the organization's operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems
Coordinate with USFK, Service Component, MACOM and Government Agency Knowledge Managers to improve intelligence processes and sharing across the Intelligence Community
Facilitate resolution of Knowledge Mgmt feedback
Handle high-level, executive Knowledge Management escalations end to end
Manage knowledge management strategy and system to include development, maintenance, implementation and oversight of information used by PST HR Business Partners
Develop and maintain HR policy and procedural documentation

Knowledge Management Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Knowledge Management

List any licenses or certifications required by the position: KCS, IAT, II, ITIL, KM, IAM, PMP, CCMP-F, DIA, CE

Education for Knowledge Management

Typically a job would require a certain level of education.

Employers hiring for the knowledge management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Management, Education, Business, Communications, Technical, Engineering, Communication, Information Management, Computer Science, Business/Administration

Skills for Knowledge Management

Desired skills for knowledge management include:

HTML
Processes
Business Rules
Evaluated National General Insurance functions
Excel
Guidelines
National General Insurance data and resources
Rating Tables
Underwriting Manuals
Workflows

Desired experience for knowledge management includes:

Fluent English - any other European language would be beneficial
Customer Service or technical support experience
Experience in technical writing or creating training/ instructional documentation for contact center agents
Experience managing a Content Management System (CMS) and/or Knowledge Base (KB)
Conduct information needs/gap analyses to identify opportunities to improve knowledge, skills, efficiency and information delivery to the PST team, or for effective change management
Identify impact of process or system changes on existing procedures

Knowledge Management Examples

1

Knowledge Management Job Description

Job Description Example
Our growing company is looking for a knowledge management. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for knowledge management
  • Partner in the development of Global HR/ER training initiatives and updates, develop PST/CCB HR specific training, and facilitate Core PST New Hire Training Curriculum
  • Partner with PST Directors to ensure line of business updates/changes are appropriately communicated
  • Liaise with representatives from key support areas, , legal, technology, Corporate ER, Disability Management Services, Global Security & Investigations, Training & Development, media relations, as needed
  • Ensure compliance of knowledge management, communication and training with PST Risk and Controls
  • Manage content architecture for assigned content areas gather requirements for and maintain knowledge channels around assigned content areas to facilitate easy access to relevant knowledge and/or expertise
  • Accountable for the success rollout of C&K programs supporting the functional team, assume joint responsibility for the success of cross-functional programs
  • Oversee the process around tuning, relevancy, weighting, promoted content and other search mechanisms
  • Works with preferred vendors as required for enhanced content development translations required for local audiences
  • Define the appropriate measurement strategy to knowledge management effectiveness and measure effectiveness and compliance
  • Ensure the Knowledge base content model
Qualifications for knowledge management
  • Ability to train and delegate to others
  • 3-5 years of experience working in support
  • 5-10 years Communications, Knowledge Management/Documentation and Project Management experience
  • HR Generalist/Business Partner, Training & Development or HR-related field experience strongly preferred
  • Must have strong verbal communications skills and proven track record in various writing styles
  • Working knowledge of national and state employment laws, HR Policy and HR systems
2

Knowledge Management Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of knowledge management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge management
  • Participate in the set-up of a new framework for Knowledge Management activities, including the development of learning paths, the identification of subject matter experts, the collection of best practices and the execution of a change management plan
  • Be part of the regional pilot team for the deployment of a new social collaboration tool
  • Participate in the maintenance of a Knowledge Management Center of Excellence by supporting technology teams with documentation efforts, including runbooks, requirements, technical diagrams, configuration documents and recovery guides
  • Work with application and infrastructure teams to gather, analyze, and compose technical information
  • Receive text from technical teams and translate technical information into clear, readable documents to be used by technical and non-technical users
  • Engage in formatting, editing, and quality assurance on own work and the work of others
  • Improve editorial and visual standards for documents and recommend new designs, layouts and procedures as needed
  • May be responsible for Wiki support and maintenance, coordinating tech writer materials
  • Providing a strategic view on the further development of knowledge management systems and practices in order to support the work and development of the organization into the future
  • Ensuring that all systems supporting Knowledge Management work in an integrated fashion and are appropriately supported and developed to guarantee a high and continuing level of efficiency for the organization
Qualifications for knowledge management
  • Knowledge of Consumer and Community Banking line of business preferred
  • 8+ years customer support and Process Improvement operations experience
  • 5+ years customer support strategy consulting or continuous improvement management
  • Customer support management
  • Partner Performance management
  • Ability to work independently and maintain confidentiality and tact relative to administrative, personnel, and budgetary matters
3

Knowledge Management Job Description

Job Description Example
Our company is looking to fill the role of knowledge management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge management
  • Providing support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting
  • Sharing experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of one-pagers, pilot programs and retrospectives
  • Helping monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities
  • Monitoring the quality of content by providing solution quality index scores to random samples of content globally
  • Helping disseminate information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing avenues (such as focus groups, site visits, surveys), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations
  • Staying current about KM tools, trends and methods and leading knowledge transfer and exchange methods and practices through presentations, training materials, tips and best practices for collaboration, so as to continually improve the performance of this outcome area
  • Managing and assigning incoming requests for new content through internal tools fairly among Content Developers and ensuring that the information needs of the organization are met in a timely, effective and efficient manner
  • Update and maintain intelligence dissemination SharePoint sites on various networks
  • Analyze standing intelligence requirements and modify tools for associating target activities, like with most expected red force scenarios
  • Assist in monitoring Requests for Information (RFI) during exercises and perform duties as the Theater Manager IAW USFK and DIA policies and procedures
Qualifications for knowledge management
  • Minimum ten years of progressive knowledge management experience
  • KCS certification preferred
  • Experience in developing and managing operational service improvement efforts and leaning exercises
  • Microsoft Certified Information Technology (MCITP) - SharePoint Administrator
  • A strong knowledge of SAP, Supply Chain Management (SCM) and best business practices
  • Fluent in English with excellent English writing skills
4

Knowledge Management Job Description

Job Description Example
Our growing company is hiring for a knowledge management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge management
  • Collaborate with teams across the company to drive improvements in knowledge management processes and tools
  • Provide leadership and support for team on all levels of processes and procedures documentation standards and Knowledge Management techniques
  • Provide ongoing development of knowledge management strategies and operation processes to improve the learning and performance of customers, agents, and employees
  • Assist in the monitoring and analysis of data flows between ROK and US information systems and networks, and then recommend improvements and solutions and correct errors that impede such flows
  • Monitor the dissemination of government approved releasable messages from high side networks to messaging systems used on Combined Forces networks
  • Maintain Knowledge Management and Dissemination system fielding projects that will enable intelligence product development, dissemination, discovery, and reuse across the JIOC Korea and the intelligence community
  • Maintain and apply intelligence subject matter expertise and knowledge to assist in the design, development and maintenance of the Knowledge Management and Dissemination System Database design, and user interface development
  • Assist in gathering and documenting user requirements for develop and design software for using and provide training for users on mission essential database tools
  • Assist in designing, building, training, and installing intelligence analysis database tools to meet analyst requirements
  • Manipulate and load data, information and knowledge into structured content for use in analytical tools
Qualifications for knowledge management
  • Knowledge of customer experience management and reporting practices
  • Familiarity with pulling data and performing data analysis to tell a business story
  • Stress tolerance and adaptability
  • Knowledge on programs such as Adobe Photoshop or Camtasia as a plus
  • Minimum three years of technical writing experience in a large IT environment
  • Experience in creating technical documentation and writing for multiple audiences and in multiple modes (reports, meeting minutes, presentations, emails, technical specifications, proposals)
5

Knowledge Management Job Description

Job Description Example
Our growing company is looking for a knowledge management. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge management
  • Drive content strategy and information architecture working with internal teams
  • Align content organization with target audience needs
  • Define content best practices for disparate channels (digital and traditional) and format
  • Define and manage key measures and methodologies for assessing content value and impact
  • Collaborate with stakeholders to define content management improvement needs
  • Ensure accurate maintenance of up to date repository of right level of documentation
  • Drive single point of maintaining all documentations via HR Direct
  • Review feedback sent through Compass, research the information with subject matter experts to create a complete understanding of the topic, and use this information to generate content changes
  • Participate in meetings and working sessions with subject matter experts and stakeholders by phone, in person, and by WebEx to determine content needs
  • Work individually and with departmental subject matter experts to write new and revised content, applying correct spelling, grammar, usage, and style
Qualifications for knowledge management
  • Knowledge of Production Data Center Operational environments and familiarity with Atlassian Confluence preferred
  • A minimum of 8+ years experience in Technology working in a strategy or business management capacity
  • Has sound knowledge of Microsoft cloud technologies (Office 365, SharePoint Online)
  • Minimum eight years of tax and/or tax knowledge management experience
  • Must have experience preparing and presenting information for the collaborative effort of all departments within an organization
  • Must have three (3) to five (5) years of relevant experience in knowledge management

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