Knowledge Management Specialist Job Description

Knowledge Management Specialist Job Description

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Knowledge management specialist provides general support in order to achieve IAS business objectives, on a market, regional, or national level.

Knowledge Management Specialist Duties & Responsibilities

To write an effective knowledge management specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included knowledge management specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Review the grant work plan (activities, processes, inputs, outputs, outcomes and impacts)
On efficiencies by streamlining GDO processes and by ensuring optimal knowledge management
Promote knowledge sharing through the organization’s processes, systems and departments/units by helping develop and strengthen links between them to facilitate exchange of information
Contribute and support learning/education initiatives within DIM teams on DIM KM knowledge sharing processes – support to define DIM department KM champions
Promote knowledge sharing through the organization's business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, to facilitate seamless exchange of information across systems
Maintain an uptodate repository of Organisation wide and Country/Region specific policies/Procedures/SOPs and Guidelines
Increase CSAT
Increase FCR
Reviews project objectives with KMS Team Leader/ Knowledge Expert (KE) and proactively suggests most appropriate and timely approach
Reviews and evaluates extracted relevant materials

Knowledge Management Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Knowledge Management Specialist

List any licenses or certifications required by the position: ITIL, KCS, KM, CE, GPM2, WEP, SECURITY, COMPTIA, PMP, CLE

Education for Knowledge Management Specialist

Typically a job would require a certain level of education.

Employers hiring for the knowledge management specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Management, Business, Communications, Technical, Information Management, Computer Science, English, Engineering, Journalism

Skills for Knowledge Management Specialist

Desired skills for knowledge management specialist include:

Processes
Business Rules
Evaluated National General Insurance functions
Guidelines
National General Insurance data and resources
Rating Tables
Underwriting Manuals
Workflows
HTML
Another official UN language

Desired experience for knowledge management specialist includes:

Excellent writing skills in both languages
Communication design experience implementing a broad range of delivery methods
Proficiency in effectively using Infozone and CareerZone
Ability to act as a catalyst for change to ensure continuous improvement
Experience leading and coaching staff
Experience in designing communications for client services

Knowledge Management Specialist Examples

1

Knowledge Management Specialist Job Description

Job Description Example
Our growing company is looking for a knowledge management specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge management specialist
  • Set Key Performance Indicators for outstanding Article draft-to-published timeline, and identify and address pipeline bottlenecks
  • Ensure quality of the knowledgebase is outstanding
  • Improve Case deflection rate by pro-actively suggesting and implementing countermeasures on the FAQs, with Technical Support, Engineering and / or Product Management teams
  • Coordinate and execute the timely release of internal and external communication, but not restricted to, the internal / external Technical Newsletters, training material, coaching emails
  • The design and production of a Knowledge Centre maximizing the user experience, graphical design, and information availability
  • Track and report regularly on KPIs
  • Ensure effective content is available across the GDO and potentially with 3rd party companies
  • Serve as primary point of contact for all project-related reporting outputs, deliverables, and communications
  • Liaise with WASH-FIN technical staff to analyze data and to include overall progress towards results and trends in relevant project reports and deliverables
  • Support development of knowledge-based products that strengthen the project’s overall performance, including best practices, lessons learned, success stories and guides/templates/toolkits
Qualifications for knowledge management specialist
  • Proficiency in effectively using content development tools
  • Bachelor’s degree in business administration, project management, or communications
  • Equivalent training and work experience (e.g., Business, Marketing, Communications, English, Library)
  • Project management experience (development of plans and schedules, issues, risks)
  • Minimum two (2) years of experience as a Knowledge Management Specialists
  • Microsoft Certified Technology Specialist (MCTS) - SharePoint & SharePoint Server
2

Knowledge Management Specialist Job Description

Job Description Example
Our innovative and growing company is looking for a knowledge management specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for knowledge management specialist
  • Organize a resource library and cloud-based database for WASH-FIN outputs and other tools ensuring client and partner access
  • Support and/or spearhead the conceptualization, organization, and implementation of thought leadership events, workshops, and/or written products for USAID, host country governments, and local stakeholders
  • Gather and input Monitoring & Evaluation (M&E) data into the established system
  • Include M&E data in all required reports and deliverables
  • Update the project’s Monitoring, Evaluation, and Learning (MEL) plan
  • Participate in periodic WASH-FIN coordination meetings and other relevant WASH-FIN meetings, as required
  • Other tasks as assigned by the COP
  • Train and coach Technical Support team on KCS
  • Develop and maintain corresponding training material (written, eLearning courses, ) the KCS Content Standard
  • Work with Knowledge Domain Experts to identify and address gaps in the Knowledge Base, analysing KB FAQ’s to improve the team’s case deflection metrics
Qualifications for knowledge management specialist
  • Experience with applying appropriate management theories within the SAP functionality
  • Experience utilizing knowledge building, knowledge sharing, and knowledge management skills to promote a sharing and learning culture
  • Experience in Logistics Information System (LIS) structures and building standard planning structures
  • University degree with demonstrated high academic achievement, ideally with a major in Finance
  • 2-4 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc) with a focus on Financial Institutions
  • Good understanding of Financial Institutions (FI) and ideally knowledge of of their sub-sectors (Retail Banking, Corporate Banking, Investment Banking, Transaction Banking and Asset and Wealth management), including vocabulary and abbreviations
3

Knowledge Management Specialist Job Description

Job Description Example
Our company is growing rapidly and is hiring for a knowledge management specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge management specialist
  • Develop an information resource database for the project
  • Assists with proposal development in select situations credentials
  • Hands-on support (lead where applicable) in all aspects of SharePoint requirement (must be proficient and comfortable with SharePoint technology, including building governance)
  • Assist DIM KM team in requirements gathering, needs/gap analysis and preparing/creating recommendations and delivering solutions
  • Consolidate all requirements in the production of a (to be defined) DIM publication
  • Mine/extract ROK (Return On Knowledge) metrics
  • Actively participate in all Corporate Knowledge Management (CKM) network activities – represent DIM KM in meetings, others…
  • Participate in all DIM activities, when applicable
  • Support and facilitate, as required, the development of training materials and delivery of training events, including the development of content
  • Support the team in the set-up of a new framework for Knowledge Management activities
Qualifications for knowledge management specialist
  • 0-1 year of general knowledge/content management and/or research experience/ internship/ project exp
  • University degree with demonstrated high academic achievement, ideally with a major in political science, government, public policy, or related fields
  • 2-4 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc) with a focus on the public sector
  • Ability to work at computer for extended periods
  • Bachelor’s degree or equivalent in communications, media, public relations or related fields
  • Relevant work experience in the field of public relations and corporate communications, demonstrating increasing responsibilities and knowledge, preferable in international development or a related field
4

Knowledge Management Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking for a knowledge management specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for knowledge management specialist
  • Maintain the organisation's document Management System
  • Write, review, or execute plans for testing new or established document management systems
  • Update compliance forms or create new ones .Ensure that the company's templates and forms comply with country specific legal requirements
  • Operate data capture technology to import digitized documents into document management system
  • Contribute to external knowledge requests and databases where company knowledge need to be consolidated and provided into external requests
  • Main roles/mandates/goals of the DGIS, other departments of the MoE, and other relevant institutions in relation to knowledge and information management reflecting the recent proposal to establish the Eco Mapping Center
  • Existing donor assistance to the department (e.g., Ecosystem, WESTool, JICA, FAO, ADB, SERVIR Mekong) and cataloging the various types data and tools provided for the department (This work will be facilitated in cooperation with the USAID SFB Project)
  • Present institutional capacities (human resources, admin and finance) and technical capacities (GIS and remote sensing) of the DGIS (This work will be facilitated in cooperation with SERVIR Mekong)
  • Present and future priorities and needs of the DGIS, other departments of the MoE, and other relevant institutions in terms of knowledge and information (This work will be facilitated in cooperation with SERVIR Mekong)
  • Capacity gaps (HR, finance and admin, technical) to achieve the future priorities and meet the needs of the department (This work will be facilitated in cooperation with SERVIR Mekong)
Qualifications for knowledge management specialist
  • A working knowledge of media relations, publishing and events planning fields
  • Experience with public and/or private donors including a strong demonstrated knowledge of communications and social media strategies for funded projects preferred
  • Experience with communications and outreach in the climate change, adaptation, resilience and/or clean energy is preferred
  • An interest in international development and a demonstrated knowledge of the industry
  • University degree with demonstrated high academic achievement, ideally in business administration, corporate finance/M&A or other relevant subjects
  • 2-4 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc) with a focus on Corporate Finance/M&A
5

Knowledge Management Specialist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of knowledge management specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for knowledge management specialist
  • Maintain, develop and identify Knowledge Management practices
  • We have close ties with our Advanced Analytics Group, a Center of Excellence housing analytical experts who directly support case teams
  • At least 1 year of working experience in Financial Services, preferably in a service oriented role
  • Experience in leading or coordinating projects
  • Understand the various knowledge repositories available (Service Catalog/Common Help Desk, Confluence, SharePoint, ) and which method is best suited for various content types
  • Lead the effort to develop an appropriate taxonomy structure for the Enhanced Service Management (Common Help Desk) knowledge-base, to ensure ease of use and access to content meaningful reporting on content effectiveness
  • Own, investigate and troubleshoot complex issues in the Eagle suite, specifically with our data management product
  • Mentor Knowledge Analyst resources on complex investigations, technical troubleshooting, and customer service best practices
  • Assist Manager of Client Operations in managing Eagle’s Model Office environment
  • The role is global in nature reflecting the coverage of Indirect Spend
Qualifications for knowledge management specialist
  • Ability to craft information messages in various media formats (press releases, websites, video, ) targeting a variety of audiences
  • Good understanding of M&A, Corporate Development, Corporate Transaction or Finance, as corporate functions Corporate Finance specific vocabulary and abbreviations
  • University degree with demonstrated high academic achievement, ideally with a major in organization design or HR or talent management
  • 2-4 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc) with a focus on people and organization topics
  • Good understanding of People and Organization function including basic knowledge of concepts, vocabulary and frameworks in Organizational design, HR, Change management, Behavior and Culture, Leadership and Talent
  • Must possess a Bachelor’s Degree in Knowledge Mis accredited by a national or regional accrediting agency recognized by the U.S. Department of Education

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