Knowledge Management Analyst Job Description

Knowledge Management Analyst Job Description

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Knowledge management analyst provides support to planning, integrating, coordinating, directing, synchronizing, and managing the knowledge and information management tasks and priorities of JSOU.

Knowledge Management Analyst Duties & Responsibilities

To write an effective knowledge management analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included knowledge management analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist with maintaining team resources (Style Guide, Acronym List)
Create & maintain organizational knowledge for Retirement Services content in Knowledge Management System utilizing documentation & content authoring techniques
Perform analysis on information usage data from KMS to determine knowledge effectiveness & gaps for assigned user groups
Work with the content owners/SME’s to ensure that knowledge assets are up-to-date, including portal content
Creating/Maintaining/Reviews of Knowledge Articles
Reporting of Knowledge Article uses and improving content
Manages and directs resources from all areas of the business to ensure a speedy return to production service during an incident
Understand the end-to-end impact of incidents on the Deutsch Bank business
Ensure clear communication, regardless of severity, with all affected parties on progress and resolution timelines
Support the continuous improvement programme by delivering good Management Information (MIS) and high quality data in our systems

Knowledge Management Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Knowledge Management Analyst

List any licenses or certifications required by the position: ITIL, KCS, II, IAT, V6, IAM, MOS, CIW, COMPTIA, HDI

Education for Knowledge Management Analyst

Typically a job would require a certain level of education.

Employers hiring for the knowledge management analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Computer Science, Business, Management, Technical, Information Systems, Communications, Business/Administration, Engineering, Information Technology

Skills for Knowledge Management Analyst

Desired skills for knowledge management analyst include:

Planning and coordinating the complete life cycle of organizational data and information assets
Architectural design
Collaboration and information technologies effectively support the KM processes
Deploying
Management and troubleshooting with a focus on planning
Organization and be aware of how the new communications
Relevant healthcare data standards
Within and between organizations
Classification standards and Privacy Act regulations for document management
Developing custom database scripts

Desired experience for knowledge management analyst includes:

Provides training and guiding on process and tool usage
Proactively reviews incident data to generate higher quality input for problem management and detect patterns
Facilitates lessons-learned sessions with incident management support and service desk
Regularly review Key Performance Indicators (KPI) definition and requirements
Provide correct and clear reporting to the problem management function to ensure efficient root cause analysis for complete remediation
Deliver and prioritise knowledge for the service desks

Knowledge Management Analyst Examples

1

Knowledge Management Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for a knowledge management analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for knowledge management analyst
  • A high level of customer awareness and commercial focus
  • Educated to bachelor degree level from an accredited college or university with a focus on Information Technology or a computer science related discipline (or equivalent work experience or diploma)
  • A Avaya Certified Association (ACA) member
  • Knowledgeable in Information Technology Infrastructure Library V3 Fundamentals
  • Application of the principles of knowledge and data management the design, development and evaluation of training would be required to be successful
  • Track deadlines
  • To help plan and support the implementation of the Knowledge Management Strategy
  • Development and maintenance of Answer Flow (Guided knowledge delivery/resolution)
  • Manages account’s knowledge, coordinates and implements knowledge changes
  • Documenting detailed, testable requirements for technical solutions
Qualifications for knowledge management analyst
  • Compile content usage reports related to the knowledge portal
  • Follow established document workflow standards for publishing and processing content within the portal
  • Communicate with US clients for projects including project planning, reporting
  • Collaborate with subject matter experts to design solutions
  • Build aligned Industry knowledge
  • Collaborate with US Senior Knowledge Managers and USI Knowledge Services colleagues in developing/maintaining knowledge repositories with specific intellectual properties (internal and external)
2

Knowledge Management Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of knowledge management analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for knowledge management analyst
  • Managing work with shared services organizations and development partners as needed for project delivery
  • Overall management of the SSiA publication series, including maintaining an overview of pipeline projects
  • In coordination with the Deputy Director for Programmes and Operations, and other UNOSSC team members, ensure that SSiA volumes reflect UNOSSC viewpoints and agreed messaging, including editorial input and overview
  • Ensure that SSiA volumes contribute substantively to the work of UNOSSC, including thematic planning for BAPA+40
  • Develop and/or improve templates and guidelines of SSiA as needed
  • In coordination with the Deputy Director for Programme and Operations, and other UNOSSC team members, ensure that language and messaging contained in SSiA volumes reflects the current political climate, including editorial input and overview as necessary
  • Support the engagement of and coordinate with suppliers such as editors, graphic designers, typesetters, and printers as needed
  • Liaise with internal and external partners to Organize high-level launch events for SSIA including logistical arrangements
  • Other relevant duties as requested by the Deputy Director for Programmes and Operations in support of the work of the Knowledge and Advisory Services of UNOSSC
  • Analyze user experience outcomes to ensure efficient operating behaviors and handling tactics, knowledge retrieval relevance, information accuracy, and high satisfaction of end-users
Qualifications for knowledge management analyst
  • As one of the senior members, perform quality analysis of all deliverables from the team and provide guidance to improve on overall team quality
  • Help USI Assistant Manager in acquiring projects for the team and in measuring successes using analytics solutions
  • Network within firm, compile suggestions, and implement solutions for improving platform content and features
  • 4+ years of broad IT infrastructure experience, preferably in a large global organization
  • Prior experience in IT End User Services / Client Services global support
  • Experience in Knowledge Management practices
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Knowledge Management Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of knowledge management analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for knowledge management analyst
  • Design and Develop knowledge assets learning materials to meet both standalone facilitated user learning experiences
  • Contribution to enhanced business performance through effective KM assets deployed for optimal use throughout the organization
  • The contractor shall support external application with project management expertise
  • Project Preparation and Pipeline Development— The MU works with GIF’s Technical Partners, and in response to country requests, to identify and develop a pipeline of qualifying infrastructure programs and projects, evaluating needs in project preparation, transaction support and financial structuring and assessing market-readiness, government commitments and project feasibility
  • Partnership Coordination and Trust Fund Management — The MU is responsible for coordinating relations with the Funding, Technical and Advisory Partners
  • PPP Knowledge and Quality Assurance—The MU is also responsible for assuring that best practices and latest approaches on PPP design are applied to each GIF project, and that the lessons learned from GIF approaches at the platform level the project level are captured, returned to the GIF and made widely available
  • Research, create and maintain secure and easily retrievable electronic files on counterterrorism (CT) and other Security Cooperation (SC) programs
  • Plan, implement, and maintain the complete records and content management framework that supports the entire life cycle of agency records while adhering to records management laws, regulations, rules, policies and procedures
  • Analyze knowledge management approaches and recommend process improvements
  • Interprets, compiles and analyzes data and writes various technical reports
Qualifications for knowledge management analyst
  • Stays current with present trends and activities
  • Requires critical thinking, logic, and attention to detail
  • Must have strong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervision
  • Performs well under pressure in a fast-paced production environment
  • 5 years of experience with providing administrative support to senior-level management
  • Experienced with Microsoft Office Suite 2010 software including Word, PowerPoint, Excel and Outlook
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Knowledge Management Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of knowledge management analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for knowledge management analyst
  • The SOF Knowledge Manager is responsible for generating and compiling reports identifying probable causes and providing solutions to systems issues by applying analytical and problem-solving skills to maximize the benefit of available IT system tools
  • Meet with Staff Directorate decision makers, systems owners, and end users to define business, financial, operations requirements and systems goals to resolve issues
  • Lead work breakdown structure and schedule with milestones, which includes technical reviews and audits, quality assurance checks, and customer acceptance testing
  • Run test code to assure accuracy, integrity, interoperability and completeness to achieve desired results with appropriate documentation of testing results
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas and capability shortfalls of systems across the enterprise
  • Provide end-user documentation to include how-to guides, training guides, and frequently asked questions (FAQs)
  • Provide assistance to the Government for the preparation of training materials to include delivering the user manual, demonstrating new product features, providing sample test data and preparing scripts to support training objectives
  • Review and monitor the progress of projects to ensure accuracy and timeliness of delivery and provide periodic milestone reports to management
  • Provide functional direction and technical expertise to assigned personnel as required
  • Perform administration tasks to include managing permissions – restrict and revoke access as required
Qualifications for knowledge management analyst
  • Work directly with Marketing, Customer Care, Communications, Compliance, and a number of other departments to confirm content accuracy and obtain necessary approval before making updates
  • Assist team with P&P and letter clean-up, other content improvement initiatives
  • Develop and maintain formal documentation of P&P and letter content owners
  • Assist with appropriately tagging content with metadata to improve content reuse and ensure correct placement within the KM repository
  • Help promote, maintain, monitor, and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities
  • Help plan, implement, track, and report on specific short and long-term project goals and deliverables
5

Knowledge Management Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for a knowledge management analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for knowledge management analyst
  • Engages the field to break down complex processes into easily understood components, uncover best practices, and develop consistent standard operating procedures for Collections across the organization
  • Plans and leads efforts in alignment with Operations strategy and timeline to streamline and document approved processes in clear, concise, and engaging deliverables for use during implementation and continual training
  • In concert with instructional designers, develops training content, consistently evaluating instructional design output for quality and prioritizing rollout of new content to field operations based on the strategy of the Operations Support Team
  • In collaboration with partners, supports implementation of standardized processes and continually evaluates documented processes to ensure accuracy and clarity
  • Designs and continually updates the Collections Operations internal SharePoint webpage with relevant, accurate, and easy to navigate content
  • Identifies methods to simplify and streamline operational processes whenever possible
  • Travels up to 25% of the time, sometimes on short notice
  • Share experiences across communities of practice, offices, and networks on innovative approaches in knowledge sharing, including preparation of case studies
  • Provide Knowledge Management expertise to customers in support of information flow to and from staff components through SharePoint informal training to government customers and colleagues on SharePoint operation, maintenance, utilization and processes
  • Provide configuration, operation, and maintenance of a SharePoint environment
Qualifications for knowledge management analyst
  • Lead and own oversight of smaller process improvement work and collaborate with teammates on larger initiatives
  • 5+ years in banking and/or credit card lending, supporting clients
  • Knowledge Management system experience preferred
  • Familiarity with Verint and the tools they provide, specifically Knowledge Management
  • Capable of meeting tight deadlines while maintaining a strong Customer focus
  • Balances "analysis" with "doing", sets high standards for self, and commits to organizational goals

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