Knowledge Analyst Job Description

Knowledge Analyst Job Description

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Knowledge analyst provides end to end qualitative research support (DG writing, moderation, synthesis, packaging of results) Work with topic/sector teams.

Knowledge Analyst Duties & Responsibilities

To write an effective knowledge analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included knowledge analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinates with HR Servicing team to ensure People Services access remain intact and protocols obtaining new user access protocols are followed
15% - Promote KCS and work with the EUx and OCM teams to drive adoption of self-service by providing easy to use and access end user knowledge
Manage internal web portals for various business lines – content and weblinks through an extensive use of HTML
Help build the company’s understanding of the value and business impact of using advanced analytics
Assist with identifying and prioritizing the need for services through the creation of a Service Catalog and Service Portfolio
Partner with GBS teams to identify, analyze and address critical knowledge areas
Build and maintain knowledge management module templates in Salesforce
40% - Responsible for the tools and processes required to manage the knowledge assets
30% - Ensure KCS I, II, III, and Coach role ratios are balanced across Level 1-3 Support teams
15% - Drive KCS process improvements by reviewing and analyzing the available data

Knowledge Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Knowledge Analyst

List any licenses or certifications required by the position: ITIL, KCS, II, IAT, CIA, CPA, V6, PMP, HDI, IAM

Education for Knowledge Analyst

Typically a job would require a certain level of education.

Employers hiring for the knowledge analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Economics, Engineering, Business/Administration, Finance, Business, Management, Computer Science, Mathematics, Education, Statistics

Skills for Knowledge Analyst

Desired skills for knowledge analyst include:

Topic/sector domain
Excel
Operations research and statistical techniques
Applying fundamental business concepts
HTML
Access
Oil sector
Affinity for database and analytical tool management
MS Office products
Project Management principles

Desired experience for knowledge analyst includes:

Minimum 3 Years experience in a Technical Support, Project Leader, or Content Management role
2+ years of experience with maintaining a common operating picture
Experience in the Air Operations Center (AOC) or Operations Center (OC)
Experience as an interface control officer (ICO)
Knowledge Management Professional Certification (CKMP)
Ability to develop proof-of-concepts and prototypes of easy to navigate user interface (UI) that consist of Web pages with graphics, icons, and color schemes that are visually appealing

Knowledge Analyst Examples

1

Knowledge Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of knowledge analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for knowledge analyst
  • Develops, organizes and manages relevant knowledge for Middle East Public Sector team (incl
  • Executes and coordinates complex research requests across regions and CCCI, GAPA (incl
  • Provide leading-edge perspective on best-in-class research and our arsenal of tools, techniques and help deliver at that standard
  • Work with key stakeholders to kick-off PDT efforts
  • Review contact centre intake channels for quality and adherence to process
  • With guidance from Knowledge Expert, delivers original analysis and insights to case team, provides thought partnership
  • Liaises with DRS to ensure that requests for expertise are addressed by KT and appropriate research is delivered
  • Carry out data analysis using relevant statistical techniques and analytics tools • Manage and update data repositories and analyses to cater to ongoing data analysis requests • Conduct secondary research on key documents and compile in-depth findings and reports
  • Post content to the web portal as per the taxonomy, tag content, and archive content Develop learning material for writing and communication skills and participate in the delivery of training to the team
  • Collaborate with onshore Senior Knowledge Managers and USI Knowledge Services colleagues in developing/maintaining knowledge repositories with aligned industry / business specific intellectual properties
Qualifications for knowledge analyst
  • Be a self-starter who is able to work with minimal supervision
  • Have excellent interpersonal and problem-solving skills
  • Have the ability to interact extensively with coworkers at all levels across all groups within the company
  • Have the ability to influence others and resolve conflict
  • Have proven success at building relationships with both business and technical staff
  • Be able to adjust easily to changing priorities and demands
2

Knowledge Analyst Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of knowledge analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for knowledge analyst
  • 10% Develop and execute strategies to ensure HR information is communicated and easily accessible and participate in end-to-end implementation planning to include change management, training and support
  • 10% Conduct current and to be process analysis utilizing business and systems expertise and participate in appropriate steps during solution development lifecycle to ensure functional requirements are met and meetings facilitated with functional SME's and other key stakeholders
  • 10% Establish and follow work plans that coordinate the activities necessary to successfully complete Knowledge Base project deliverables on time and within budget and communicate and report project status and metrics with management
  • Responsible for performing regular audits on specific website sections to keep up to date and ensure accuracy
  • Performs detailed research and fact-checking prior to drafting content to ensure accuracy and relevance
  • Supports content team’s overall goals
  • Monitoring and reporting on enrolment volumes
  • Creation and issuing of joining instructions
  • Processing course approvals and cancellations
  • Distribution of electronic training materials and pre work
Qualifications for knowledge analyst
  • Be highly organized, analytical, and logical
  • Have an exemplary customer-oriented attitude
  • Be a quick learner who can develop creative solutions to audience needs
  • Demonstrated expertise in MS Office and SharePoint 2010/2013 applications
  • Industry-standard quality/management models such as ITIL, TQM, Six Sigma
  • Taxonomy development
3

Knowledge Analyst Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of knowledge analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for knowledge analyst
  • Reviewing and processing of invoices
  • Gain a sophisticated understanding and application of Ops topic/sector knowledge for case teams
  • Completes analysis of existing methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods
  • Completes the coordination of business process changes, assists in implementing system solutions
  • Identifies right expert & connects him/her with requestor
  • Acts as the “go-to” person for Transformation and BCG TURN topics for case teams and the leadership teams
  • Maintains an holistic view on ongoing transformations across BCG and creates reports accordingly
  • Conducts maturity assessments using BCG’s proprietary tools and frameworks
  • Captures, codifies & maintains digital banking knowledge content
  • Identifies relevant experts and connects them to case/proposals teams
Qualifications for knowledge analyst
  • Data and voice communications
  • Cloud computing and hosting technologies
  • Database design/operations
  • 8 years of experience in data rich environments
  • Undergraduate and/or advanced degree in Statistics, Information Engineering or equivalent quantitative fields preferred
  • Demonstrable hands on experience with data mining, machine learning and statistical modeling – with a reasonable knowledge of the state of the art (and practical limitations, if any)
4

Knowledge Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of knowledge analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for knowledge analyst
  • Support the development of flagship intellectual capital by providing topical research and operational support to consultant teams throughout content scoping, development, and publication processes
  • Support analytical reviews of collaboration among consultant communities using social network analysis best practices to identify collaboration trends and develop recommendations for improved collaboration
  • Coordinate and develop multi-channel communications around innovative firm activities including newsletters, group emails, firm intranet, to improve firm awareness of innovative client engagements and leadership initiatives
  • Support the evaluation of technologies aimed at improving efficiency and/or service delivery for the CoE, Knowledge Services, and the broader consultant community
  • Support on-demand content development through core research and analysis, at the equivalent level of what we would expect out of a tenured junior consultant
  • Engages in investment and knowledge infrastructure projects, carries out benchmarking survey studies, develops market sizing analyses, builds and maintains proprietary databases & data models
  • Controls quality and contributions/updates to the existing Wealth Management knowledge base
  • Promotes innovation at BCG by identifying knowledge capturing opportunities
  • Provide research and analysis of existing and emerging threats and vulnerabilities to the Army Commanders and their Staff
  • Provide recommendations regarding the management, coordination, and development operations and training executed by the Detachment on a daily basis
Qualifications for knowledge analyst
  • Knowledgeable with using a business practice, such as the Knowledge Centered Support (KCSsm) methodology enabled by knowledgebase application to manage knowledge a plus
  • BS/BA degree or 11 – 14 years of relevant working experience
  • Expertise in the affiliated PA
  • Executes & delivers original analysis and insights to case teams, typically owns all or part of an analytics module and may be integrated with a case team
  • Establishes credibility by thought partnering with case teams on analytics topics
  • Communicates analytical insights through sophisticated synthesis and packaging of results
5

Knowledge Analyst Job Description

Job Description Example
Our innovative and growing company is hiring for a knowledge analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for knowledge analyst
  • AOSD missions provide external Operations Security (OPSEC) support to Army Units, both within the continental United States (CONUS) and outside the continental United States (OCONUS).These missions provide advice and assistance to commanders on the threats to and vulnerabilities of their static base operations, training exercises, and operational deployments
  • Analyze and develop recommendations regarding the Operations Calendar to ensure requirements levied are executable against current tasks to ensure there are no conflicts, and training requirements are synced with operations
  • Conduct analysis and provide reports on personnel operations tempo to Government Team/Branch/Division Chiefs
  • Provide analysis of finalized products, including Damage Assessments, Threat Assessments, and OPSEC Assessments to supported organizations
  • Monitor and disseminate all operations orders received from higher headquarters and ensure completion of all required administrative tasks and Army mandatory training
  • Conduct analysis and provide recomm
  • Analyze and compare unit compliance with all Army Requirement (AR) 350-1 training requirements, and additional requirements levied by the higher headquarters and the unit commander
  • Provide analysis of trends within the Battalion for use in future planning and efficiency improvement
  • Provide recommendations for the scheduling of training events
  • Maintain a training calendar for Government and Contractor
Qualifications for knowledge analyst
  • Including PPT slides and charts)
  • With consultants, collects, synthesizes, analyses case team learning & inputs into new best practices and methodologies
  • Manages team on projects with case teams, ensures execution and is responsible for overall quality
  • Advises, shares and trains on Operations Research content knowledge with other Analysts
  • Assists on designing the on-boarding schedule, & provide day-to-day apprenticeship & coaching for Analysts with guidance from Knowledge Expert
  • At least 6-7 years within relevant domain of operations research across industries and work experience providing advanced analytics solutions in a commercial setting

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