IT Operations, Analyst Job Description

IT Operations, Analyst Job Description

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IT operations, analyst provides support for critical software applications and information technology infrastructure, including: Active Directory, SCCM, client patching and application deployment systems, Office365 & MDM.

IT Operations, Analyst Duties & Responsibilities

To write an effective IT operations, analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included IT operations, analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist in the development and execution of ad hoc business, and performance reporting using BI-tools and/or query languages such as Reporting services, Crystal Reporting, SQL, VBA, , as requested by management and the business user community
Building BI reports using SQL Server Reporting Services (SSRS) which match OBIEE Reports
Perform assurance of security posture through monitoring security system status
Create and interpret regular and ad hoc security reports
Continuous focus on service improvement
Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues
Monitor file Transfer events and alerts, triage/analyze and resolve or escalate as appropriate
Accept user requests, triage and analyze them, then complete or assign as appropriate
Handle incidents and problems per ITIL model
Follow ITIL model for any changes required to file transfer environment devices

IT Operations, Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Operations, Analyst

List any licenses or certifications required by the position: ITIL, CCNP, CCNA, CCDP, SSL, MCP, MSCE, MCSE, V3, ITSM

Education for IT Operations, Analyst

Typically a job would require a certain level of education.

Employers hiring for the IT operations, analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Technology, Engineering, Management Information Systems, Business, Computer Information Systems, Information Technology, Computer

Skills for IT Operations, Analyst

Desired skills for IT operations, analyst include:

Cisco/Avaya phone systems desired
Computer hardware and software
Application deployment tools and deployment processes
Active Directory
Own area
SQL
Integration across voice
Video
Jenkins
Network communication systems

Desired experience for IT operations, analyst includes:

Use hardware and software knowledge to ensure solutions integrate well into existing environment
Work with 3rd level team to ensure documentation is accurate
Be flexible in managing workday across a multi-site location
Use project-planning skills to complete assigned tasks on time and on budget
Consult with internal and external clients to determine requirements for successful project deliverables
Act as an interface and provide advice and backup to other analysts and network support personnel

IT Operations, Analyst Examples

1

IT Operations, Analyst Job Description

Job Description Example
Our company is looking for an IT operations, analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT operations, analyst
  • Work with other infrastructure teams to ensure services are operational for our clients
  • Some overtime (outside regular scheduled shifts) may be required
  • Identify policy deviations, recommend corrections, and report results to management
  • Participate in planning and support for a complex operating environment that incorporates a diverse set of hardware and software platforms
  • Apply expertise in the configuration and use of system monitoring tools
  • Serve as an escalation point for operational issues, assisting with root cause analysis and problem resolution while performing routine software maintenance
  • Leverage strong communication and project management skills to facilitate interactions within the organization
  • Initiate communication to clarify business requirements, business issues, project statuses, as necessary
  • Develops, QAs, and updates SOPs by collaborating with Operations Staff
  • Assembles, analyzes, and reports weekly and monthly performance based metric
Qualifications for IT operations, analyst
  • Sound understanding of File Transmission protocol’s such as Secured File Transfer, FTP, TCP/IP and Connect Direct
  • Self-motivated with high energy and ability to work independently within a team
  • Highly organized and able to prioritize
  • Excellent communications skills(verbal, written, and listening) are essential in order to interact effectively with support groups, clients, and vendors
  • Promote and support an environment that encourages productivity, innovation, and teamwork, with a high level of professionalism
  • Ability to train and mentor other team members
2

IT Operations, Analyst Job Description

Job Description Example
Our company is hiring for an IT operations, analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT operations, analyst
  • Develops, updates, and maintains the EML SharePoint site
  • Maintenance and Support of the Key Functions
  • Develop and/or maintain strong partnerships with cross functional teams from various business units and IT to promote successful project completion
  • Support data accuracy and integrity through of Data Governance decisions/rulings
  • Additional Other Duties as Assigned by Local Management
  • Extensive knowledge in Creating Visualization Dashboards
  • Evening, overnight
  • Every ‘human intervention’ is to be treated as a bug, therefore once the escalation is resolved either update an existing bug record or create a new one, and make recommendations as to how to resolve the need for human intervention in future and then, if approved, drive that change through via technical skills and/or via collaboration with technical colleagues
  • Supporting end users on issues relating to hardware and software (Windows environments) both remotely and in person
  • Support upper level management on IT-related issues and mobile device upgrades
Qualifications for IT operations, analyst
  • Minimum 8 years configuring and supporting Network Monitoring Tools
  • Minimum 8 years working directly with enterprise networks from both technical and monitoring perspectives, primarily in a Cisco based network
  • Minimum 7 years working with network and network monitoring on large scale enterprise networks from a deployment and/or operational perspective
  • Educational background in Computer Sciences
  • Highly desired IT support background
  • Preferred experience in a service desk role
3

IT Operations, Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for an IT operations, analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT operations, analyst
  • Troubleshooting A/V equipment for end users both in person and via cloud-based software (they use SentinelOne)
  • Utilize ITIL methodologies to complete tasks on a daily basis
  • Create and test packages to be deployed via SCCM
  • Lead planning / design and configuration of InTune to manage Mobile devices for iOS, Samsung Android
  • Management of all backend data to support project and program reporting
  • Maintain project portfolios, timesheets, employee records, financial/resource forecasts, status updates, etc
  • Define and meet SLA’s for tickets / requests, based on categories of requests
  • IT Business Operations Queue management –
  • Prioritize and execute on tickets / requests
  • Maintain communication site for IT Business Operations – highlight recent findings, define and publish process improvement activities, publish standard reports for IT Management team
Qualifications for IT operations, analyst
  • Recognized verbal and written communication skills
  • Must be fluently billingual in French and English
  • Strong people person
  • 5-7 years of experience in support, design, and implementation of trade floor voice solutions
  • Experience with management and support of IPC turrets, and with integration of these into a VOIP environment
  • Understands the challenges in implementing a global on-net dialing plan in a CUCM environment and IPC systems
4

IT Operations, Analyst Job Description

Job Description Example
Our growing company is looking to fill the role of IT operations, analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT operations, analyst
  • Publish wins, updates, recognition information on the IT Business Systems communication vehicles
  • Execute on Purchasing requests (enter Purchase Requisitions, work with users to gather proper information, track through the approval cycle)
  • Identify common areas / opportunities for negotiation, liaise with Purchasing team
  • Prepare and publish Oracle purchasing reports, providing IT Management necessary visibility to purchasing processes, approvals, roadblocks
  • Execute on Contract requests (create new agreement records, work with users to gather proper information, track through the renewal, negotiation, and PR approval process)
  • Prepare and publish Agreement / contract reports
  • Work with IT PM’s to maintain complete listing of IT Project codes for time tracking capabilities
  • Time tracking – prepare and publish time tracking analytics for IT management
  • Perform analysis and identify areas of improvement
  • Participate in metrics identification and create new dashboards to provide visibility to time tracking actuals data
Qualifications for IT operations, analyst
  • Knowledge of service desk management tools will be beneficial
  • Has carrier/circuit experience
  • Solid understanding of network protocols, QoS, and other VOIP related network components
  • Experience working with carriers, hardware vendors, and contractors to troubleshoot voice/PSTN issues as they arise and may affect call quality or reliability
  • Bachelor’s degree in Network, Network Communications, Telecommunications or similar technical discipline
  • Ability to work flexible schedules in a 7/24 environment
5

IT Operations, Analyst Job Description

Job Description Example
Our growing company is looking for an IT operations, analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT operations, analyst
  • Create, update, delete resources as employees are onboarded
  • Maintain current listing of projects ensure Oracle projects codes, resource tracker, and Major Dates are fully aligned
  • Calendar and Compliance audits – Publish and maintain a regular IT Business Operations Calendar to ensure all of IT is aware of upcoming events/activities/cadence, and ensure SOX requirements are being met in a timely fashion
  • Prepare and publish Quarterly Metrics – consolidate metrics from the teams and prepare executive level summaries of IT metrics, with areas of focus for upcoming quarters
  • Administer project tools as necessary and continuous improvement
  • Write/translate internal communications, system specks and knowledge articles in French and English to deliver fully bilingual user experience
  • Support development/release activities by executing various stages of testing in English/French and engage with vendors/stakeholders to resolve bugs and defects
  • Help improve IT Service Delivery initiatives through problem management, reporting, analyzing service delivery trends and performing root cause analysis
  • Contribute to service delivery design based on ITIL framework, leading to enhanced user experience with IT Tools and Services
  • Collect, process and summarize data to support the IT Analytics / Research, Service Desk and Enterprise System Monitoring teams
Qualifications for IT operations, analyst
  • Above average computing and navigation skills
  • Good knowledge of Microsoft Office 2010 (word, excel, OneNote and PowerPoint), Windows 7/10 is a requirement
  • University Degree or a College degree/diploma is considered an asset
  • Identify/implement opportunities for continuous improvement for processes within this teams scope
  • Lead the development of innovative ways to improve the current delivery of support services to our business partners to continuously achieve operational excellence with the use of appropriate monitoring tools
  • Familiarity with J2EE, IHS Web Server, WebSphere Application Server, SSL, SOA, Unix Shell scripting,, Javascript, JBoss runtime environments

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