Device Administrator Job Description

Device Administrator Job Description

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Device administrator provides active Directory, Office 365 and Mobile Devices Management administration support.

Device Administrator Duties & Responsibilities

To write an effective device administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included device administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate support efforts between Enterprise Technology Services (ETS) and other Dignity IT teams
Interface with the Microsoft Office 365 cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions
Maintain accurate record keeping of all wireless devices and loaner device inventory
Assist in evaluating and conducting research on products, services, and standards to remain abreast of industry developments
Collaborate with management and department leaders to assess near- and long-term mobile device capacity needs
Support end users across a wide range of questions, problems and requests as they relate to their mobile devices
Monitor and track incidents and trouble calls in a service desk ticketing system
Recognize high priority tickets and take action within the expected response time
Resolve escalations from the IT Service Desk and handle client support requests
Take ownership of product issues and ensure closure is achieved

Device Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Device Administrator

List any licenses or certifications required by the position: ITIL, JAMF, MCSA, ANDROID, IOS

Education for Device Administrator

Typically a job would require a certain level of education.

Employers hiring for the device administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Business, Associates, Technical, Information Systems, Management, Information Technology, Education, Engineering, Mathematics

Skills for Device Administrator

Desired skills for device administrator include:

Apple devices
Market and industry trends
Microsoft Office
Sales and different departments within Swire Coca-Cola
Technology
Active Directory management
Active Directory to assist in the integration of mobile devices
AirWatch for IOS devices
BMC Remedy
Blackberry Enterprise Server 5 and 10

Desired experience for device administrator includes:

Create and maintain documentation as it relates to mobile devices basic network configuration, processes, and service records
Contribute to the planning, creation and deployment of a Mobile Device Management solution
Monitor and track incidents and trouble calls in Footprints ticketing system in support of the incident and problem management process
Resolve escalations from the IT Service Desk and handle client support requests take ownership of product issues and ensuring closure is achieved
Configure and implement software's to devices
Lead projects associated to the enhancement,upgrade/patching, or implementation of new or existing software solutions

Device Administrator Examples

1

Device Administrator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of device administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for device administrator
  • Review, recommend and monitor the source code/versioning function adhering to technical management guidelines
  • Provide oversight and facilitation of the Dignity IT change management process as it applies to the System Administration team
  • With oversight from the System Administrator IV and Management, initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
  • Build new test and production environments on existing or new hardware
  • Design, implement and maintain a comprehensive monitoring and alerting process across all ETS platforms
  • Facilitates review of contract terms and conditions, maintains sales contracts in collaboration with Sales and Health Systems leadership, Field Sales team members and other departments to ensure continuity as it relates to the Company’s contract process
  • Responds to inquiries from the Sales organization and external customers as it relates to contract matters
  • Coordinate with Customer Service, Field Sales, Accounts Receivable and/or Healthcare Solutions to research and resolve pricing related disputes and discrepancies related to direct and distributor sales
  • Work with the Field Sales Team in the creation and execution of local contracts
  • Review and present recommendations on pricing exception requests and solicit additional approval from Sales and Business Unit management as needed
Qualifications for device administrator
  • BA or BS in a relevant discipline, or equivalent experience and certifications
  • Minimum of 7 years of professional experience in an IT technical or infrastructure field is required
  • Advanced knowledge of Microsoft and/or UNIX operating systems
  • Strong experience with enterprise change management processes
  • Advanced knowledge of networking and security technologies such as TCP/IP,DNS, firewalls, load balancing/proxies, authentication, single-sign on
  • Strong operational knowledge of storage networks and technologies
2

Device Administrator Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of device administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for device administrator
  • Monitor shared contracts & pricing inbox to ensure requests are properly assigned and completed on time
  • Provide field support for processing requests for quote approvals
  • Partner with Marketing Managers to establish new product pricing and product line pricing strategies
  • Work with Regional Sales Directors and Marketing Managers to identify and assess sales success drivers, and implement value added sales management tools
  • Coordinate with Regional Sales Directors and Marketing Managers to implement and track special promotions
  • Works flexible hours and weekends to meet business/customer needs
  • Participates in any and all reasonable work activities as assigned by management
  • Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system
  • Systems Administration of the MDM AirWatch cloud
  • Administering and maintaining of the AirWatch Installation and configuration systems with level 4 support
Qualifications for device administrator
  • Minimum of 4 years’ of industry experience in technical support role supporting MDM
  • Experience with design and implementation of Enterprise Mobile Device Management infrastructure
  • Experience working with security teams to plan and implement security/device management policies
  • Expertise with troubleshooting MDM related issues
  • Strong understanding of virtual and physical servers/appliances and infrastructure architecture
  • Experience with testing/Quality Assurance methodologies
3

Device Administrator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of device administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for device administrator
  • Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into the AirWatch application catalog and help deployment of those applications
  • Liaison with company business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases and also evaluate new OS mobile device releases for IOS, Android, macOS, and Windows
  • Respond to requests from internal and authorized external business units in a timely manner
  • Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products
  • Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions
  • Facilitate review of contract terms and conditions
  • Maintain sales contracts in collaboration with Sales leadership and other departments to ensure continuity as it relates to the Company’s contract process
  • Respond to inquiries from the Sales organization and external customers as it relates to contract matters
  • Research and resolve of all pricing disputes and discrepancies related to direct and distributor sales, including providing recommendations on price exception requests
  • Support all pricing activities associated with contracts
Qualifications for device administrator
  • Operational experience with storage networks and technologies (EMC, NetApp)
  • Strong understanding of mobile device operating systems (iOS, Android and Windows primarily)
  • Design, implement and maintain Enterprise Mobile Device Management (MDM) and Mobile Application Management (MAM) infrastructure systems
  • Resolve escalations from the End-User support team and manage vendor support cases, , take ownership of product issues
  • Must live in or be willing to relocate to the San Diego area
  • Able to effectively operate in a fast-paced environment across multiples sites while prioritizing tasks and ensuring all work is accurate and timely
4

Device Administrator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of device administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for device administrator
  • Test new application features and provide feedback to global team
  • Troubleshooting, problem resolution and documentation
  • Independently performs analysis of business and user needs
  • Able to execute project plans for system updates and implementations
  • Independently performs system testing and documenting results
  • Assists in training the customer on basic use of the application
  • Independently performs dictionary maintenance, table management and/or data entry
  • Knowledgeable in system monitoring
  • Assists in implementation of configuration changes
  • Has a basic understanding and ability to support IT application system architecture
Qualifications for device administrator
  • Solid presentation skills accompanied with strong interpersonal and communication skills (verbal and written)
  • Must be detail-oriented and a collaborative thinker
  • Demonstrated ability to prioritize and execute tasks in a dynamic environment
  • Intermediate skills with Microsoft Excel, Outlook, PowerPoint, Word, and other database concepts
  • Solid experience with ERP system functions and financial systems (SAP and Cognos preferred)
  • Associate’s degree or an equivalent combination of education and relevant work experience
5

Device Administrator Job Description

Job Description Example
Our growing company is looking to fill the role of device administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for device administrator
  • Facilitates shipping companies/departments to ensure the distribution process meet customer requirement
  • Own and operate company deployed MDM solution
  • Upload, update, maintain, and delete iOS and Android Apps
  • Test and QA new iOS and Android releases – Manage deployment process and schedule
  • Manage users and ensure user data is accurate in the MDM
  • Create, configure, and maintain security policies on the MDM and maintain enforcement
  • Understand MDM reporting capabilities and provide weekly reports to Mobile Architect
  • Create, update, and maintain users and device owners in the MDM
  • Assess MDM capabilities and provide recommendations on optimization and usage
  • Provide hardware and software support for Apple iPad Pros and other tablets as required
Qualifications for device administrator
  • Background in a Sales and Marketing environment
  • Experience resolving price discrepancies and processing data requests in a medical device or pharmaceutical environment preferred
  • AirWatch Professional Certification preferred + minimum four years of relevant work experience with mobile devices
  • Familiar with agile methodology and working within a Scrum team
  • Knowledgeable in managing iOS and Android devices
  • Knowledgeable in managing macOS

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