ServiceNow Administrator Job Description

ServiceNow Administrator Job Description

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Servicenow administrator provides continual service improvement input to advance ITIL maturity specifically around Incident Management, Change Management, Problem Management, Request Management, and Release Management processes.

ServiceNow Administrator Duties & Responsibilities

To write an effective servicenow administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included servicenow administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Developing ServiceNow software solutions using JavaScript, Web Services, HTML and CSS
Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
Developing and delivering customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
Creates and maintains process and knowledge documentation for team and users
Utilize ServiceNow Import Templates for the loading of data
Data entry from source documents into ServiceNow database
Data extract from ServiceNow into Import Template format or other formats for reporting

ServiceNow Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for ServiceNow Administrator

List any licenses or certifications required by the position: ITIL, V3, MCSA, MCTS, II, IAT, IAITAM, ITSM

Education for ServiceNow Administrator

Typically a job would require a certain level of education.

Employers hiring for the servicenow administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Information Systems, Information Technology, Technical, Engineering, Business, Associates, Administration, Management Information Systems

Skills for ServiceNow Administrator

Desired skills for servicenow administrator include:

Asset Management
CMDB
Change/Incident/Problem Management
Relational databases
Release Management
Agile/Scrum methodology
Cloud computing concepts and Software as a Service architecture
IT service management and the ITIL service operations and transition processes
HTML
JavaScript

Desired experience for servicenow administrator includes:

At least 3 years of experience with the ServiceNow tool
Familiarity with Agile (Scrum) and Waterfall project management methodologies
Advanced Scripting/ Reporting and other classes area highly recommended
Must be clearable to Secret
Ability to communicate to all levels of end users, IS and Management staff
2+ years of IT experience in information technology with a focus on IT application operations in a large scale, complex environment

ServiceNow Administrator Examples

1

ServiceNow Administrator Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of servicenow administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for servicenow administrator
  • Develop clear and concise technical & process documentation
  • Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
  • Custom development, configuration and testing, including developing customizations in ServiceNow to meet project objectives and business needs
  • Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades
  • Manage the setup, administration and configuration of Field System Support applications and tools
  • Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation
  • Install and troubleshoot additional operating system software that is FSS specific to maintain the FSS Intranet site to support intra-department and inter-department communication
  • Assist in the investigation and implementation of call center infrastructure improvement projects
  • Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
  • Provide visibility to the performance and issues related to Discovery
Qualifications for servicenow administrator
  • Knowledge of IT application operations concepts, architecture & information security
  • Experience dealing with vendors in critical support situations
  • Experience working with remote and offshore resources
  • Extensive walking throughout property when necessary to provide technical support to guests, vendors, Team Members assist IT on call team members
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals
  • He / She must have a general administration experience with proven ability to effectively prioritize workload in line with business requirements
2

ServiceNow Administrator Job Description

Job Description Example
Our company is looking for a servicenow administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for servicenow administrator
  • Be responsible for the configuration and administration of solutions within the ServiceNow environment
  • Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
  • Be the primary resource for ensuring system health
  • Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
  • Configure, customize, script, and develop the ServiceNow platform
  • Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
  • Build workflows from service owner requirements including requests, request items and tasks
  • Design and build integrations and process automation using ServiceNow Orchestration
  • Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
  • Create views and reports as needed to illustrate service performance and demonstrate business value
Qualifications for servicenow administrator
  • Experience with SOAP and REST API development
  • ITIL Foundations knowledge or certification
  • Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums
  • Bachelor’s degree from an accredited institution in information systems, engineering or other related field
  • Ability to be on call 24/7 on a 8 week rotation basis
  • Experience with Enterprise Content Management [drupal, SAP]
3

ServiceNow Administrator Job Description

Job Description Example
Our growing company is hiring for a servicenow administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicenow administrator
  • Plan, test, and implement version upgrades
  • Implement technological solutions to ensure support of future business strategy across the enterprise
  • Is responsible for the continuous review of new ServiceNow modules, other commercially available software to ensure the ServiceNow platform and tools remain current
  • Executing advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities
  • Building and maintaining integrations using Web Services, JDBC, middleware
  • Working knowledge of Networking infrastructure including basic ports, protocols and OSI layers
  • Developing and collaborating as part of an Agile team
  • Design, develop, test, document, and deploy high quality business solutions with the ServiceNow platform based on industry best practices business needs
  • Bring or obtain knowledge of the ServiceNow database / data model, detailed knowledge of
  • Provide consulting to peer groups, management in the identification and resolution of the applicable technology domains, its subsystems and underlying infrastructure, operating system(s)
Qualifications for servicenow administrator
  • 1+ years of ServiceNow development, configuration and administration experience
  • Thorough understanding and knowledge of ITIL and EKMS concepts, tools, and technology
  • Bachelor’s Degree in related field and /or 5+ years of experience in IT Operations
  • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, ), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
  • Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
4

ServiceNow Administrator Job Description

Job Description Example
Our company is looking to fill the role of servicenow administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for servicenow administrator
  • Learn about the existing process design and implementation of Service Catalog, Incident, Problem Change and Release Management workflows
  • Work closely with IT management and staff to identify solutions for specific technical capabilities that will service the IT department at an enterprise level
  • Evaluating vendor supplied software packages and makes recommendations to IT management
  • Determine and implement the most efficient and cost effective solution for specific technologies
  • Provide technical consulting in identifying and implementing new uses of information technologies that assist the functional business units in meeting their strategic objectives
  • Provide guidance to Project Managers and other leads on the breakdown of tasks to be performed and help identify the best suitable resources
  • Responsible to create and maintain a technology roadmap and execution plan for defined enterprise capabilities
  • Oversee infrastructure design and implementation projects and direct the work of project teams
  • Provide technical leadership, coaching and mentoring to team members
  • Act as a technology leader and provide the direction and guidance to the team members in carrying out their tasks
Qualifications for servicenow administrator
  • Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks
  • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, ), PowerShell
  • Experience documenting code and system processes and procedures in a clear manner
  • Talent for creating team satisfaction
  • High client service ethic and a proven record in delivering exemplary client satisfaction to team
  • Strong technical aptitude and understanding, including ability to quickly learn new applications
5

ServiceNow Administrator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of servicenow administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for servicenow administrator
  • Provide the direction and guidance to the team members in carrying out their tasks
  • Work with Application SMEs to create and validate Service Maps for key applications
  • Adheres to existing platform governance process for support and maintenance
  • Works closely with existing governance teams as a team member (Module Leads, Program and Platform Management)
  • Day to day support and maintenance of the ServiceNow platform, work with teams to develop solutions in ServiceNow
  • Build requested items and task using workflows to manage process
  • Work with teams to resolve support issues in ServiceNow
  • Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL’s
  • Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
  • Create reports and dashboards as needed
Qualifications for servicenow administrator
  • Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines
  • Participate in local area Service-Now User Groups (SNUG)
  • Experience administering cloud-hosted applications
  • Evidence of relevant industry certifications (ITIL, HDI, DevOps, Lean IT)
  • ServiceNow system experience preferred and certified
  • Working knowledge of ITIL, SDLC, requirements gathering, user stories

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