ServiceNow Architect Job Description

ServiceNow Architect Job Description

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Servicenow architect provides tier 3 (engineering level) support for operations of the platform for ServiceNow CMDB/ITSM, ServiceNow Operations, and ServiceNow HR.

ServiceNow Architect Duties & Responsibilities

To write an effective servicenow architect job description, begin by listing detailed duties, responsibilities and expectations. We have included servicenow architect job description templates that you can modify and use.

Sample responsibilities for this position include:

Design, develop, and maintain integrations with other applications such as Active Directory, Workday Altiris, Casper, Jira
Designing, engineering and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes
ServiceNow platform engineering (on premise) with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines
Understanding of how to optimise the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams
A strong background of ServiceNow development
Experience in the design and implementation of ServiceNow security architecture would be beneficial
An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team
Able to work with accurately with a strong attention to detail
Experience of significant on-premise Service Now implementations which span ITSM and security / regulatory disciplines
Experience with ServiceNow table structures and data model

ServiceNow Architect Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for ServiceNow Architect

List any licenses or certifications required by the position: ITIL, ITSM, EA, JSON, API, REST, XML, SOAP, V3, HR

Education for ServiceNow Architect

Typically a job would require a certain level of education.

Employers hiring for the servicenow architect job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Information Systems, Business, Engineering, Technical, Information Technology, MBA, Architecture, Management

Skills for ServiceNow Architect

Desired skills for servicenow architect include:

ITIL
Network protocols
IPS Software blades and others
Log analysis and correlation of Monthly reports
Data modeling and database management principles
HTML
ServiceNow competitive landscape
ServiceNow end users
ServiceNow platform with extensive experience with recent ServiceNow releases
Active Directory

Desired experience for servicenow architect includes:

Experience in Jelly development
Experience in the management of update sets
Experience with client scripts and business rules
Knowledge of User Interface actions and policies
Experience in ServiceNow System Administration
Able to work in Agile teams comprising of a Business Analyst, Program Lead and Clients

ServiceNow Architect Examples

1

ServiceNow Architect Job Description

Job Description Example
Our company is hiring for a servicenow architect. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for servicenow architect
  • Able to work with a high degree of accuracy and have a strong attention to detail
  • An excellent communicator with developer management experience
  • Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment
  • Participate in process flow analysis and process redesign along with the Project Manager
  • Development for integrations including web services(SOAP/REST), DBC, Mid server
  • Designing, implementing and enhancing various application modules in Service-Now including Incident, Problem, Asset and Configuration, Change, SLM, Service Catalog, etc
  • Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements
  • Share best practices and be consultative throughout the technical design of the project
  • Maintain current Service-Now knowledge through self-study and utilization of available training
  • Ability to communicate effectively with internal team members
Qualifications for servicenow architect
  • Expert level understanding of client and server APIs (ex
  • Expert level understanding of Java JAR development for the ServiceNow MID Server
  • Some experience with ServiceNow
  • In-depth understanding and hands-on application of Service Management business processes
  • Experience integrating with other cloud based and legacy client business and IT platforms (Workday, PeopleSoft, SAP, Remedy)
  • Bachelor’s or Master’s degree in computer science, software engineering, hardware engineering, or relevant degree is preferred
2

ServiceNow Architect Job Description

Job Description Example
Our company is looking for a servicenow architect. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicenow architect
  • Provide High Level Design and specifications for ServiceNow implementation
  • Lead development and implementation of ServiceNow applications in the area of ITSM and PPM
  • Customize ServiceNow configurations, including custom scripts
  • Perform system and integration testing
  • Knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes
  • Experience of defining and running architecture governance processes, and of shaping and communicating architectural strategy
  • Extensive experience of developing, syndicating and communicating initial business cases and cases for action
  • An understanding of good development and testing practices
  • Experience of Scaled Agile Framework methodologies, and a broad knowledge of business practices, processes and tools
  • Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives
Qualifications for servicenow architect
  • Familiarity with ServiceNow core application UI and workflow configuration, report development, integration components
  • Expert level understanding of client side and server side scripting - business rules, script actions, script includes
  • Deep expertise in several technical domains
  • Years of experience in the healthcare or medical industry (optional)
  • Proven ability to drive complex technical solutions which may include both legacy and converging technology use at an enterprise level and business process change through education and partnership with stakeholders
  • 3+ year experience in ServiceNow development/ architecture
3

ServiceNow Architect Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of servicenow architect. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicenow architect
  • Provide proof of concept planning and analysis and be able to champion ServiceNow capabilities throughout the organization
  • Create and maintain analytics and status updates for initiatives to upper management
  • Consistently demonstrate a high aptitude, propensity to learn, passion for success, and willingness to challenge oneself and your peers
  • Provide High Level Design and specifications for ServiceNow implementatio
  • Provides technical oversight of Service Management platform (currently ServiceNow)
  • Collaborates with cross-functional systems on product roadmap and architectural diagrams
  • ServiceNow Discovery configuration, customization, implementation and mid-server architecture
  • Participates in the global planning and support of Costco’s ServiceNow implementations
  • Designs, deploys and participates in a formal design and code review process
  • Responds to Service Requests and provides incident resolution
Qualifications for servicenow architect
  • Oversee the entire delivery road map and the Themes of work
  • Partner with architecture group to deliver solution blueprints and other UML based design documentation
  • Responsible for all aspects of the application security
  • Responsible for maintaining Disaster Recovery Plan
  • Responsible for any technical or security related audits
  • Assist Scrum Master and Product Owner to define Business Cases for platform enhancements
4

ServiceNow Architect Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of servicenow architect. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicenow architect
  • Understands Costco's ITSM processes, and works closely with the process team
  • Provides tiered ServiceNow application support for end users
  • Oversees technology and application work orders and service contracts and ensures issues are resolved
  • Definition of Service Management (Run) Strategy for IT, which achieves the business objectives
  • Implementation of Delivery Model, Operating Model, Organisation, and Solution Architecture
  • IT Delivery for the Run Domain, end-to-end from concept through to operations
  • Run covers Service Assurance, Support & Readiness tools and processes
  • Proficient in and is able to explain SNC existing functionality future requirements including recommending the best architecture and design principles to meet user requirements
  • Primary point of contact with the vendor
  • Oversee, coordinate and lead the planning, design and implementation of a central CMDB for a complex Federal customer infrastructure
Qualifications for servicenow architect
  • Considerable experience with ITSM tools
  • Must display excellent verbal and written communication and interpersonal skills
  • Prior to project funding, ensure proposed solutions align with broader architecture vision
  • Represent the ServiceNow platform and related technology at the Technical Review Board meetings
  • Primary for 24 hour on-call for Major Incident support
  • Own all Problem ticket resolutions
5

ServiceNow Architect Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of servicenow architect. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for servicenow architect
  • Develop the logical and physical data models for this CMDB
  • Identify, verify, and architect the federation of data that will comprise the CMDB including external sources
  • Contribute, coach, and support the ServiceNow developer team with the CMDB configuration, maintenance, and operation
  • Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel
  • Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities
  • Execute, integrate, and maintain the configuration management plans and processes for conducting program-specific configuration management training activities and initial physical configuration audits
  • Additional hours over weekends are occasionally required and should be expected
  • This position may also require some travel
  • Focuses on Automation within service management
  • Performs the lead development role in the creation of all new web service and integration capabilities
Qualifications for servicenow architect
  • Oversee and drive resolution for all open Incident tickets with the vendor
  • Responsible for supporting and improving all data integrations
  • Document and enforce processes around development methodologies including continuous integration, static code analysis, test coverage
  • Review and approve technical design specifications created by Developer leads
  • Responsible for maintaining solution integrity through the course of the delivery including controlling scope, managing solutions for change requests, and clarifying solution capabilities during all delivery phases
  • Responsible for keeping up to date on industry technology trends and modern software delivery techniques

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