ServiceNow Developer Job Description

ServiceNow Developer Job Description

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Servicenow developer provides configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.

ServiceNow Developer Duties & Responsibilities

To write an effective servicenow developer job description, begin by listing detailed duties, responsibilities and expectations. We have included servicenow developer job description templates that you can modify and use.

Sample responsibilities for this position include:

Develops ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
Configuration Management (CMDB)
Strong math and analytical skills excellent oral and written communication skill
Analyze system performance issues and determine performance enhancements
Administration of Knowledge Base and Service Catalog
Configure out-of-the-box workflows and create/maintain custom workflows
Configure application related fields, forms, views, email notifications, acceptance roles and access controls
Integrate ServiceNow application(s) with third party systems/applications via APIs
Provides input to staff involved in writing and updating technical documentation such as user manuals
Prepares reports on analyses

ServiceNow Developer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for ServiceNow Developer

List any licenses or certifications required by the position: ITIL, ITSM, V3, SCRUM, PMI, PMP

Education for ServiceNow Developer

Typically a job would require a certain level of education.

Employers hiring for the servicenow developer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Engineering, Technical, Information Systems, Information Technology, Computer Engineering, Business, Design, Communication

Skills for ServiceNow Developer

Desired skills for servicenow developer include:

CMDB
Asset Management
VPN
LDAP
AngularJS
HTML
JavaScript
Relational databases
Active Directory
CSS

Desired experience for servicenow developer includes:

Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)
Expert knowledge on building out ServiceNow CMS (ESS – Employee Self Service Portal)
Proficient in development of workflows, custom web services, custom notifications, assessments, custom app
Experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog
Strong knowledge of the ServiceNow data model and relationships
Experience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions

ServiceNow Developer Examples

1

ServiceNow Developer Job Description

Job Description Example
Our company is hiring for a servicenow developer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicenow developer
  • Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
  • Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
  • Codes, tests, debugs, and documents assignments of moderate to high complexity
  • Independently researches and resolves more complex technical problems
  • A top level technical contributor in highly specialized phases of applications system architecture with strong technical (applications based) knowledge
  • May serve as project manager or team lead on complex projects
  • Based on customer requirements, formulates/defines systems scope and objectives
  • Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
  • When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
  • Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow
Qualifications for servicenow developer
  • Ability to build ServiceNow Reports, dashboards and homepages
  • Ability to set up data security via control rules, domain separation
  • Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
  • ServiceNow System Administrator Certification required
  • Minimum 10 years of total IT/cybersecurity experience
  • Minimum 3 years of experience supporting the implementation, administration, configuration,and/or development of the ServiceNow tool
2

ServiceNow Developer Job Description

Job Description Example
Our growing company is looking for a servicenow developer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for servicenow developer
  • Responsible for troubleshooting any errors found in the ServiceNow configuration
  • Consume functional requirements and provide high level estimates for configuration/customisation
  • Support the testing of ServiceNow development
  • Configure ServiceNow Solutions
  • Integrate the Solution with client HR Systems
  • Configure ServiceNow Solutions for a federal client
  • Integrate the solution with client HR Systems such as HRIS and Applicant tracking systems
  • Design and develop moderately complex scripts, workflows and integrations to create custom applications in ServiceNow
  • Engage with customers to understand and document requirements
  • Participate and contribute to design and code reviews
Qualifications for servicenow developer
  • Candidate must possess excellent oral/written communication skills and a proven ability to present complex,technical information to both technical and non-technical audiences and be able to document requirements and solution modifications
  • Experience with domain separation and system/process automation (orchestration)
  • Certification in ServiceNow Administration, Implementation, or Application Creation (ITIL and ServiceNow Implementer certs desired)
  • Experience with a Content Management System is a plus
  • Minimum 6 years application programming
  • Advanced knowledge of any two, and intermediate knowledge of two others COBOL, C++, C, Java
3

ServiceNow Developer Job Description

Job Description Example
Our innovative and growing company is hiring for a servicenow developer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for servicenow developer
  • Work in conjunction with the CMDB team to define and review all requirements and develop design solutions
  • Analyze and provide solutions to technical problems escalated from the Service Desk
  • Participate in the agile development process utilizing the SCRUM module in ServiceNow
  • Participate in broad independent interactions with all levels of personnel within the Laboratory
  • Understand and follow appropriate security policies and procedures
  • Design and develop scripts and workflows to create custom applications in ServiceNow
  • Serve as a technical leader and collaborate with customers to understand and document requirements
  • Analyze, interpret complex data, and provide highly advanced solutions to technical problems escalated from the Service Desk
  • Participate in broad independent interactions with all levels of personnel within the Laboratory and mentor less experienced staff
  • Provide original solutions to complex problems with the ability to advise and recommend advanced technical approaches and solutions
Qualifications for servicenow developer
  • Strong functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes
  • At least 3 years of relevant professional experience with ServiceNow and a strong architectural understanding of the ServiceNow platform
  • Bachelor's degree in MIS, Computer Science or equivalent experience
  • Minimum of 3 years of development and administration of ServiceNow and a strong understanding of ServiceNow development best practice
  • Minimum of 4 years of JellyScript experience
  • Proficient in all areas of ServiceNow development and configuration including but not limited to Business Rules, ACLs, Domain Separation, Script Includes, UI Scripts, Client Scripts, UI Pages, UI Macros, and UI Policies
4

ServiceNow Developer Job Description

Job Description Example
Our company is hiring for a servicenow developer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for servicenow developer
  • Create and maintain project management artifacts such as project scope, WBS, status reporting
  • Keep projects on time while meeting required deliverables for assigned projects
  • Maintain positive team atmosphere
  • Creating and configuring Notifications, UI Pages, UI Macros, Formatters, in ServiceNow
  • Development of new request items in the catalog the creation of new task based workflows that can support cross team engagement
  • Candidates will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform
  • Obtain and analyze business requirements and document technical solutions
  • Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing
  • Develop, design and rollout new application modules, workflows and catalog requests
  • Research new functionality and recommend solutions that deliver customer value
Qualifications for servicenow developer
  • Experience developing in JavaScript frameworks
  • Minimum of 4 years of JavaScript experience
  • Proficient in the development of web services (and the associated security patterns) including but not limited to Json, SOAP and XML
  • High level interpersonal skills in order to collaboratively work with both technical and non-technical personnel at various levels in the organization
  • Ability to understand business needs and how business systems can support those needs
  • Detailed understanding of ITIL framework
5

ServiceNow Developer Job Description

Job Description Example
Our company is growing rapidly and is looking for a servicenow developer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for servicenow developer
  • Design and build systems integrations through various methods (Web services, LDAP, SQL)
  • Research systems and/or programs to determine causes of failure or poor operational performance
  • Coordinating Servicenow application and platform upgrades
  • Creating and configuring ServiceNow business roles, UI policies, UI Actions and ACLs including advanced scripting of each
  • Using MIS servers, web services, email and other relevant technology to integrate tools with the Servicenow platform
  • Develops ITSM process activities through the development of policies, processes and procedures in order to establish a standard methodology/practice that will optimize Customer Service Support and Delivery performance
  • Communicates process standards to ensure understanding across the organization
  • Attend and contribute in peer /customer meetings involving technical subject matter experts and lay persons
  • Works with the process/service owner to define the configuration management process and the necessary policies
  • Researches, reviews and analyzes the effectiveness and efficiency of procedures, and develops strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement
Qualifications for servicenow developer
  • Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases
  • Experience in development and support within JavaScript frameworks
  • Define best practices and standards for developing solutions using ServiceNow
  • Development of applications using ServiceNow
  • Process automation using ServiceNow Orchestration, Workflows, Integrations
  • Lead team of ServiceNow development

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