The Social Media Manager researches, plans, and evaluates a brand’s performance across digital platforms, like Facebook, Instagram, Twitter, YouTube, and Pinterest. They’re also responsible for spotting new platforms that are on the rise, and can enhance a brand’s digital presence and a user’s experience.
Social media managers focus on the strategy, creative, and planning side rather than scheduling the actual posts. A team of coordinators and account executives, who the social media manager is in charge of, usually handles the execution. They’re often times responsible for the content that’s being posted, or at least the overall direction of the content. Still a new and growing field, social media managers have an opportunity not only to connect a band directly to their consumers, customers, or fan base, but also a chance to innovate in a new field.
Social media managers work very closely with branding, public relations, and marketing departments. The structure often varies, but they typically report to a communications director or VP. They’ll also manage a supporting team of coordinators and account executives. If you represent a service provider, you’ll likely work with a customer service team as some social media accounts are designed specifically for customer complaints. You can work either in house on behalf of a brand, or in an agency, handling multiple clients.
To be a successful social media manager, you have to be able to connect creative tactics with a brand’s identity. They have to be able to balance a constant flow of content with higher-level strategy. In your execution and delivery, you have to deliver a brand’s message, and align it with other creative elements like photos and video content.
If you’re considering applying to be a social media manager, your resume should show that you have experience developing strategic programming. It should have a proven communications background and track record, with proven results that have made a difference to clients.
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