Service Line Resume Samples

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K Berge

Kiarra

Berge

6045 Beahan Manors

Los Angeles

+1 (555) 376 9882

6045 Beahan Manors

Los Angeles

Phone

p +1 (555) 376 9882

Experience Experience

New York, NY

Service Line Administrator

New York, NY

Hermann-Rutherford

New York, NY

Service Line Administrator

Cultivates, coordinates, coaches and supports operations and leadership team in collaboration with physician leadership
Partners with physician leadership to maintain and build new internal and external physician relationships
Functions as liaison with other Network departments/entities such as Patient Care Services, Physical Therapy, Human Resources, Purchasing, Engineering, Emergency Department, SLPG, Pharmacy, PAC, Clinical Laboratory, Communications and Marketing, Planning, etc
Works collaboratively with Sports Medicine Relations team to grow and facilitate contracts with regional educational institutions
Provides day to day management and/or operating oversight to practice managers ensuring site compliance with all State and Federal regulatory guidelines and Practice policies. Works closely with physician practices to understand which Stamford Health services and products will be of most benefit to those physician practices
Prepares monthly operations report and presents results to leadership and committees as defined
Monitors operations within each practice site to ensure that patient access meets defined standards and that service is customer/patient focused

Chicago, IL

Division VP-cardiovascular Service Line

Chicago, IL

Terry-Lemke

Chicago, IL

Division VP-cardiovascular Service Line

Designs and implements Division and market CVSL governance inclusive of Physician and administrative leaders
Establishes and leads this cohesive organizational and governance structure supporting all facilities
Directs annual CVSL business planning process to design and enhance 3-year CVSL business plans in each market
Manages process to set and measure performance against CVSL aspirations across multiple areas (growth, quality and operations); leverages CVSL dashboard to review performance monthly
Outlines and measures execution of CVSL tactics identified to achieve aspirations, engages additional team members, committees and resources to achieve tactic completion
Collaborates with clinical stakeholders to ensure performance improvement processes in place for clinical outcomes
Implements new and optimizes existing cardiovascular services and programs

present

Los Angeles, CA

Dir Qm-service Line

Los Angeles, CA

Baumbach and Sons

present

Los Angeles, CA

Dir Qm-service Line

present

Oversees orientation and education on quality improvement and performance improvement theoretical frameworks that promote high quality patient care
Plans and directs all aspects of the Quality Management/Performance Improvement program of the service line
Promotes effective patient safety and performance improvement initiatives to improve processes and outcomes of care
Performs chart reviews and abstracting quality metrics for performance improvement/regulatory compliance
Provides departmental updates on Quality Management/Performance Improvements to the (Performance Improvement Coordinating Group) PICG, and serves as a liaison between Ambulatory PICG and the service line
Creates and evaluates the Performance Improvement Program for the service line annually
Fosters participation in NSLIJHS Performance Improvement initiatives to share and learn best practices

Education Education

Bachelor’s Degree in Business

Portland State University

Bachelor’s Degree in Business

Skills Skills

Strong organisational skills with ability to track status of multiple requests and projects
Proven ability to quickly pick up technology and EY bespoke systems
Strong operations experience
Knowledge and understanding of administrative services and their application in support of client business goals
Excellent communication skills
Strong MS Excel and reporting based skills for preparing and manipulating reports
Highly organized
A strong orientation towards the customer service industry
Experience in a client-driven professional environment would be an advantage
Excellent communication skills – both written and oral

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15 Service Line resume templates

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Service Line Finance Associate Director Resume Examples & Samples

Direct the strategic delivery of a service line's finance initiatives
Prepare, review and consolidate annual budgets and outlooks for the service line
Provide strategic financial input and leadership on issues affecting the service line
Help the service line with day-to-day management of the inventory. This includes billing, collecting, and revenue day management
Review critical measurement information, such as: profitability, inventory levels, realization, utilization, staffing levels, indirect and practice-related expense controls, and cash collections. Offer timely insight and recommend improvements
Liaise between the financial organization and service line personnel. Help resolve disputes and set standards of performance. Help the Director Area Finance coordinate business unit-related activities as requested, and keep him/her informed of action items
Participate in firm finance initiatives and sub-committees, as needed
Provide a customer-focused service to Ernst & Young's start-up affiliates. This should meet their needs for: financial system designs; financial control alternatives; organizational and client maintenance; accounting support; and integration into firm services such as payroll, benefits, computer hardware and communications. Continue in a client support role as future affiliate requirements change
Oversee the training and development of staff members, to develop their skills and knowledge in their area of responsibility
Hire staff members, and manage their performance
English language skills - excellent written and verbal communication
Ability to gain the respect of both the finance community and client-serving teams
Good aptitude for dealing with complex systems issues
A quality improvement-oriented, professional approach

Service Line Enablement Manager Resume Examples & Samples

Participate in the strategic planning process for the market segment/industry sector/service line in the identification of the appropriate go-to-market activities required to achieve the market leadership plan
Lead/co-lead the development of execution plans for go-to-market activities. Will need to work closely with team members to identify business needs, determine audience/accounts, co-develop actions and timelines, and align resources
Facilitate the generation of touch points with target/non-Business Development Executive (BDE) covered accounts by helping to drive/disseminate thought leadership and assist in driving sales campaigns
Serve as project manager for the implementation of firmwide BD programs, such as sales campaigns, growth platforms and other prioritized initiatives that support opportunity development and account management
Coordinate with BD functional specialists and other firm resources as needed to support any other market segment/industry sector/service line/account team needs
Oversee service line /Market Segment/Industry Sector reporting and analysis by leveraging firm tools and data provided by the National Markets team reporting function. Review and distribute pipeline information specific to the target audience. Analyze and identify trends and/opportunities
Ensure the timely distribution of reporting and analysis for the group. May initiate activities to enhance pipeline integrity
Collect/disseminate best practices, knowledge and insight relevant to the go-to-market strategies. Promote awareness of the priorities within the sub-area BD team
Track the results of go-to-market initiatives and provide frequent communication on status
May assume expanded role within specific account teams that may not have BD resources assigned. Lead, facilitate some of the account planning/account team meetings
Maintain and apply deep specialty knowledge of the firm's solutions and services and client value propositions
May participate in Assessing Service Quality (ASQ) activities for the group
Work independently and with the team, must rely on influencing skills to get results
Ability to review reports, interpret data and identify trends that will assist in further targeting appropriate go-to-market activities that will generate pipeline growth for the service line
In-depth knowledge of firm's account management and relationship and opportunity tools and processes
Ability to quickly gain a deep knowledge/expertise in the firm's solutions and service offerings
Strong analytical and quantitative skills
Knowledgeable of market and industry dynamics
Strong influencing skills are required to work with other members of the BD or market segment/service line/industry sector team to get results. Also required to collaborate effectively with other functional groups within EY
A minimum of 7-10 years of work experience, previous account management or business development organization experience. Prior project management experience desirable
Transaction Advisory Services and private equity experience is strongly preferred

Service Line Enablement Manager Resume Examples & Samples

Strategic pursuits and opportunity management
Understanding EY thought leadership, Service Line services and solutions and how these apply to client issues
Working with the Knowledge team providing competitive and market intelligence
Advising on Service Line trends and initiatives

Group Operations IT Securities Service Line Portfolio Manager Resume Examples & Samples

Prior experience in business management and with an established network within UBS are preferred
Strong analytical and problem solving skills with attention to detail
Excellent stakeholder management skills with ability to communicate effectively with senior management, as well as the ability to establish collaborations across functions/teams and with internal business partners
Proficient user of Microsoft Office (in particular Excel) and UBS tools (such as eXtract, BAFTA)
Proven team player who enjoys working in a dynamic environment, able to work independently and with little supervision

Southwest Region Service Line Finance Associate Director Resume Examples & Samples

Provide technical financial advice, knowledge and counsel to others within Finance
Monitor, track and report financial results against goals and historical performance
Develop and maintain primary financial reporting systems, to deliver relevant, accurate, timely information
Lead training for client-serving and finance personnel
Provide a customer-focused service to EY's start-up affiliates. This should meet their needs for: financial system designs; financial control alternatives; organizational and client maintenance; accounting support; and integration into firm services such as payroll, benefits, computer hardware and communications. Continue in a client support role as future affiliate requirements change
Evaluate, interpret, recommend and maintain the firm's accounting policies/procedures and practices (i.e., organizational structure, results reporting and chart of accounts)
Direct staff members directly or indirectly to develop, implement and support applications to meet clients' business requirements
Directly and indirectly manage diverse groups of professionals in various accounting and finance functions. These groups support the financial control and performance measurement needs of the firm and internal clients
Oversee the training and development of staff members, giving them the opportunity to develop necessary business skills. These could be hard skills, such as computer or software literacy, or soft skills such as supervising various groups and projects
Establish and administer the annual budget for three departments within national Finance. Manage expenditure and the hiring of staff, in order to operate within the approved budgets
Proficiency with computers and software packages, and strong financial systems skills
Strong strategic thinking, analytical, leadership, teaching, and listening skills
Competent at working with individuals at all levels within the firm
A minimum of 6-8 years experience in a finance-related role
A minimum of 6 years management experience

Service Line Administrator Resume Examples & Samples

7+ years of related experience
BA/BS in related field
Strong operations experience
Healthcare experience
Experience in specialty

Service Line Administrator Resume Examples & Samples

Following client requests through to completion, aiming to resolve any potential issues and escalating major incidents or client issues to SL Manager
Contribute to/participate in relevant projects that will enhance the service provided by CRT and SL Resourcing Teams
Proactively work as a member of the service line team to which you are aligned together with the wider CRT
Build working relationships as necessary with supervisors, colleagues, SL members and the Resource Management teams
Maintain individual performance
Take ownership and commit to the firm’s Performance Management Development Process (PMDP)
Accurately input, maintain and update Retain Enterprise records
Experience in a client-driven professional environment would be an advantage
Excellent communication skills – both written and oral
Strong organisational skills with ability to track status of multiple requests and projects
High degree of accuracy and attention to detail in dealing with the most routine tasks
Proven ability to quickly pick up technology and EY bespoke systems
A strong orientation towards the customer service industry
Knowledge and understanding of administrative services and their application in support of client business goals
Strong MS Excel and reporting based skills for preparing and manipulating reports

Sales Specialist Mobility Service Line Resume Examples & Samples

Being the Opportunity Owner (OO) for Mobility deals
Engaging with client's Business and IT teams (CEO, CFO, Board, CIO, etc) to help qualify and shape solutions to meet clients requirements, based on our defined product set
End to end proposal / SOW development, quality assurance and management
Accurate forecasting and opportunity management
Ability to prepare and present a quality proposal that differentiates IBM from the competition
Ability to take ownership and professional execution

Systems Service Line Sales Specialist Global Technology Services Resume Examples & Samples

Strong listening skills
Positive 'can -do' attitude
Ability to think, plan and act strategically

Systems Service Line Sales Specialist Global Technology Services Sydney Resume Examples & Samples

Meeting key financial targets of TCV & Revenue for the above products from the Systems Service product lines
Being the Opportunity Owner (OO) for Systems deals
Successfully negotiating deals to closure
Leveraging the IBM Client Value Method (CVM) to effectively build and execute sales strategies
Good communication skills and be able to deal with clients at senior levels within an organisation

Administrator for Advisory Service Line Resume Examples & Samples

Assistance in business advisory practice (preparation of prospects and material for meetings with clients, administration of public tenders, monitoring and administration of current projects status, etc.)
General assistance, preparing material and presentations for internal and external events, scheduling meetings, making necessary bookings, organizing travel arrangements, managing documentation, etc
Support for project teams related to administrative tasks in project management, helping with local systems and processes
Participate in necessary document preparation, ensure necessary correspondence and update internal databases
Participating in the improvement of internal processes of the department
Maintain continuous interaction with colleagues from service line and administration department; manage expectations and ensure outstanding internal client service
Provide timely and high-quality monthly and ad-hoc reports
Knowledge of record- keeping, and business writing principles
Proficiency in Microsoft Office tools
Previous experience in customer relation, project planning or other internal data base update and maintenance will be considered as an advantage
Experience in proposal preparation and knowledge in Procurement Law will be considered as advantage

Sales Specialist Mobility Service Line Sydney Resume Examples & Samples

Meeting key financial targets of TCV & Revenue for the above products from the Mobility product lines
Registering deals in a timely fashion and ensuring appropriate use of ITS sales tools and processes (e.g. OATS)
Teaming with the IBM extended team (Client Executive, opportunity owners, solution design, architects, GBS, SWG, STG etc)
Ability to problem solve
Commercially minded and capable of supporting end to end sales engagements
English: Fluent

Service Line Representative Resume Examples & Samples

From IT Principals or top SIs
Has strong and proven sales track
Has strong market understanding proven by references (from Principals and Clients CXOs)
Has leadership to drive the numbers with small team
Bachelor's Degree
At least 5 years experience in in IT principal or local System Integrator
At least 5 years experience in in selling complex Site Facility & Networking projects, multi-vendor (Emerson, Schneider, Cummins, Cisco, Avaya, F5, Check Point, Juniper, etc)

Cbs-it Service Line Data Center Services Resume Examples & Samples

Work with vendor and application team to install and setup of specific applications for the business
Develop standards and best practices for application usage
Work and support applications developed using the .NET framework and Microsoft coding languages
Assist to troubleshoot applications issues throughout the entire application architecture
Good SAN storage and networking knowledge
Average knowledge in Windows Server operating systems including Windows Server 200, 2008 and latest versions
Knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
Basic knowledge of VMWare vSphere 5.5 (min 4.1)
Some knowledge of Microsoft Clustering Services in Windows 2008
Basic knowledge of IIS 6.0/7.0
Monitoring – As part of proactive incident avoidance should be able to monitor and analyze System Logs for issues, changes and alerts
Basic knowledge of the relational database management system, primarily Microsoft SQL Server 2008 or 2012
Average understanding of a SQL Server queries and how queries should be best constructed to achieve the highest level of performance
Strong understanding of standard application architecture and development
System automation for efficiency, correctness and reduce reliance on human effort
The ability to work effectively with clients, management and staff members
Working knowledge in ITIL process e.g. Change and Incident Management

Cross Service Line Consultant Resume Examples & Samples

15+ years experience on IT consulting service or IT architect
Be familiar with IT service project delivery and project management
IT consulting service and IT system architecture/Application architecture skill are preferred
Broad IT technology experience is preferred
Cantonese: Fluent

Regional Head of Service Line Nro-fiber Resume Examples & Samples

Drive the RMEA readiness plan for fiber; creating a short and long term plan to align with growth in the fiber business. Identify and close gaps for organization and competence
Be an active member of the Operational RMEA fiber steering committee
Responsible for hiring of fiber professionals to cover finer business in all CUs
Establish and maintain relationships with customers, vendors, partners, FNSO and any other organization deemed necessary to secure / win opportunities and successfully deploy networks, allowing customers to obtain a competitive advantage through use of Ericsson as main contractor and business partner
Ensures that tools, methods and process updates are applied and made available, highlighting differentiators, competitive landscape and related business intelligence
Distinguish and establish business best practices for the related services portfolios within the Fiber Networks Services domain that can be reused and tailored to meet specific customer or market needs
Consolidate market trends, customer requirements and collaborate with EP key roles to ensure that continuous improvements and development of processes can be made
Support KAM/NAM and Core3 teams with sales rationale, costing, bid, risk mitigation process and OSP market pricing and intelligence
Attend with saying in SDP decisions
Support EP with business case methodologies and TCO studies to achieve distinguishable opex/capes reduction and revenue growth results
Develop and evaluate global templates and tools for fiber, and knowledge sharing of the same to the global community
Provide Expertise to handle Project CSRs escalated from CPM/SDM/CNS) in the Fiber area
Drive and lead knowledge sharing within and between the CU to increase market competitiveness and profitability in the Fiber Area
To develop the required level of expertise in CUs and regional Pool
To periodically update RMEA NRO SL Leadership Team on new technologies and competence readiness in Fibre area and the progress of different projects/activities
Regional DU interface and drive product quality and related reports
BNET Product/Roadmap related issues’ resolution
8-10 years active experience in Leadership positions within the Telecom Industry preferred
6-8+ years industry with relevant experience from network solutions, engineering, project management and operations of outside plant domain
3+ years’ experience in a international sales and business management
Profound knowledge of Ericsson’s PM process, specific tools to aid project planning and costing as well as solution development and network designs will be highly desirable
Experience of ASP and ARP Sourcing process
Experience in forecasting and dimensioning of delivery capacity based on business needs as well as implementation of delivery processes

Director of Global Service Line Hosting Services Resume Examples & Samples

Provide agreed technology infrastructure services with right warranty (availability, capacity, continuity and security and support) at the most cost-efficient level
Manage and champion a functional cross-border organization where culture and maturity levels ensure organizational symmetry with aligned responsibilities and cross- border reporting
Establish a service culture and apply ITIL to achieve operational excellence
Drive standardization, automation and consolidation/centralization
Direct the strategic upgrading of equipment and procedures to maintain currency with business needs, technological progress and economic change
Work with Service Delivery budget owner and administer the annual budgets and cash plans, and manage expenditures and charge outs in order to operate within the approved budget
Work with Strategy and Architecture teams and FIDS/FTDS to develop technology roadmap and direction for the area of responsibility
Interface and consult with other Functional Leads within GIS to coordinate strategic planning and activities
Represent the area of responsibility at the highest levels externally (e.g., with vendors and industry peers)
Establish and maintain effective relationships with the local IT Relationship Manager and with local HR, and understand the local people policies for countries in which SLHS staff are located
Partner with Service Delivery to Manage the Global SLHS budget globally including but not limited to budget for travel, education, costs, payroll, purchased services, etc. Overall budget responsibilities include capital planning as well as P&L planning
This role involves strong cross-functional and cross-technology technical problem solving and ability to deal with escalations and difficult situations under pressure. This requires specialized problem solving capability that might involve application software or infrastructure changes
Ability to analyze complex issues and deliver pragmatic solutions and report to the Technology Executives and stakeholders
This position is highly complex in terms of both depth and breadth of expertise. The candidate must be able to drive very complex problem solving to optimize performance across the ITS infrastructure
Global Travel required which requires a valid passport and visa if applicable
An advanced degree in Computer Science/Management or a related discipline, or equivalent work experience
Fifteen or more years of experience in various aspects of compute and storage infrastructure management and operations
Ten or more year of experience in application and database implementation and support
Experience in implementing and operating technology end to end offering in multiple countries and being able to interact with different cultures
Five or more years of vendor management experience with a disciplined focused on outsourcing relationships
Ability to drive changes successfully and to keep people motivated in a highly changing environment
Strategic skills to develop long-term visions and the ability to translate them into actionable roadmaps that are broadly accepted
An overall understanding of the business objectives of FIDS/FTDS service line and Core Business Services departments
Participate on steering committees of programs and escalations that affect the FIDS/FTDS Technology to manage the global environment as well as secure the interests of SLHS organization
Communicate effectively in a timely manner to all stakeholders and those in the “need to know” when incidents or problems arise and recommended solutions
Ability to work and team with a multitude of different people within and outside IT, to understand and integrate cultural differences and motives, and to lead virtual cross- cultural teams

IT Service Line Hosting Site Leader Resume Examples & Samples

Interface with client serving team and Service Delivery on plan and build of new products and corresponding infrastructure
Review and input on Architecture design and engineering of new products. Work with client serving team on workflow implementations
Assess project responsibilities and identify hours required for end to end implementation and resources to be engaged
Implement and install E-Discovery applications, mandated security products, SQL databases as well as select analytics products used by FIDS/FTDS
Work with Transition Management and internal SLHS team to develop all documentation required for end to end support of newly implemented environment including Operations Manual, PSP, Runbook and operational transition review
Train members of the Operations team for support and day to day product operations
Work with Information Security on application remediation and patching
Participate in planning for future applications or solutions based on new technology
Serve in the role of primary contact with the vendor as well as the business users
Architecture reviews and environment engineering for E-Discovery application
Solutions – Analyze solutions for problems and discuss with management and team leads
Interactions with various levels if IT and client serving teams
Participate in and contribute to all operational documentation
FTDS E-Discovery and analytics application knowledge
Knowledge of Windows/Linux OS and SQL databases, Citrix and two factor technologies
Extensive Infrastructure support and some familiarity of application support/ deployment best practices
Strong understanding of standard application architecture
Extensive knowledge Windows Server operating systems including Windows Server 2008 and 2012 R2
Prior experience in establishing and supporting automated application monitoring protocols
Previous experience in supervising and managing resources
Excellent communication, interpersonal and organizational skills
Sound judgment and analytical ability
Prior experience in managing resources, recruitment, hiring and annual review process
Strong documentation skills – MS Word, Excel, Projects and Visio
Experience in maintaining mission critical production environments
Working knowledge in ITIL Incident Management

Administrator for Audit Service Line Resume Examples & Samples

General assistance to Audit project teams making necessary bookings, organizing travel arrangements, managing documentation and different other requests
Support for project teams related to administrative tasks in project management, local systems and internal processes
Participation in Audit project document preparation, ensure necessary correspondence, update and maintain internal databases
Participation in the improvement of internal processes of the department
Organization of internal Service line team events
Demonstrate professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of client relationships
Excellent communication, interpersonal, analytical, problem-solving and multi-tasking ability
Proactive personality with orientation to details and precise information; gathering and checking in order to ensure the highest quality standards
English and Latvian language proficiency
Commitment to learning and improvement

Service Line Cfo-gts Resume Examples & Samples

Strong financial background
Key leadership skills
Understanding of business controls

Product Service Line-senior Associate Resume Examples & Samples

Oversee and assume responsibility for some aspects of a product or service line
Help prepare business cases
May help identify the impact of your output on other products and services
Working with the technical team, help coordinate the delivery of product updates and enhancements
May act as the primary escalation point for product - or service-related issues
Serve as a secondary liaison with the global working community for your assigned Area (acting as back-up to the primary liaison)
Help enforce strategic product direction set by the Product Manager
Help manage the life cycle of repairing and enhancing defects
Work with the team to classify and prioritize defects and enhancements on the product/service line, and recommend appropriate action. Provide help and analysis on enhancement requests raised by working communities
Help design and development functional requirements
May update end-user documentation and training material, as assigned
Help provide subject matter knowledge during workshops and other training sessions
Support product deployments as needed
Develop strong knowledge of the clients' or product area's functions, services and system/service delivery life cycle
May perform a preliminary analysis of diverse requirements, for multiple countries
Assess and recommend system changes to the Product/Service Line Manager and Assistant Director, to meet clients' needs
May help analyze the cross-functional impacts of changes
Help coordinate the work effort between modules
Bachelor's degree in a related discipline, or equivalent work experience
Excellent interpersonal, client service, communication, organizational, and project management skills
Ability to work and team effectively with clients, and other central team members
Confident at working with people from diverse cultural backgrounds, considering all points of view before reaching a decision
Competent at reacting appropriately during crisis situations
Sound research and analytical skills
Comfortable working in a self-managed environment
Proficiency in Microsoft Office and Lotus Notes applications, and knowledge of Microsoft Project
A minimum of 4-6 years’ experience in a medium-to-large environment, performing business analysis, sales and marketing, business development, and/or project systems management
Direct experience in medium-to-complex management activities, such as business development, and application development/deployment
Project management training and practical application
Business analysis, sales, marketing, business development or relationship management experience preferred

Data Service Line Execution Lead Resume Examples & Samples

Own specific streams within the service catalogue and bespoke pricing model book of work, facing off to regional Data run the bank heads, influencing design and ultimately ensuring adoption
Oversee and coordinate the overall book of work, ensuring that targets and benefits cases are realised, highlighting slippages and owning initial resolution plans
Self identify opportunities for further improvement to the Counterparty Data model / team structure
Help support the wider group realise the overall strategy. Key tasks to include: mapping the risk framework to the target service catalogue, providing Business Analyst support for new initiatives and ensuring system releases have been adequately tested and understood

IAD Service Line Business Transformation Analyst Resume Examples & Samples

Deliver a scalable Operating Model to support UBS Global Asset Management
Define and implement our Service Catalogue with supporting Process Architecture
Enhance existing Models
Achieve a reduction in cost

Service Line Transformation Analyst Resume Examples & Samples

Contribute to designing a Global Service Catalogue and Operating Model to deliver Operational Services to UBS Asset Management
Influence and challenge to deliver local Swiss requirements from the Global model
Implement portions of our Service Catalogue with supporting Process Architecture
Enable targeted and risk assessed reductions in cost
Assist in the Functional realignment of non-strategic activity

Service Line Marketing Manager Resume Examples & Samples

Developing and executing the Central Region Service Line-specific marketing strategy, plan and budget for firmwide Big Bets
Developing strategic recommendations for how to leverage global Service Line marketing programs to have the greatest impact in the Central Region (e.g. region-wide events, webcasts, social media, thought leadership distribution, etc.)
Tracking of firmwide Service Line investments specific to the Big Bets, connecting account teams to client opportunities and firm priorities
Developing buyer lists in InterAction (EY’s customer relationship management database) and supporting buyer-specific communications around the Big Bets in collaboration with sector and geography based marketing managers
Managing the distribution of Service Line thought leadership, specific to the Big Bets
Ongoing tracking and management of regional Service Line Marketing budget
Teaming with geo and sector marketers on events that could have a regional Service Line component, assessing opportunity for inclusion of Big Bet topics
Creating open dialogue with Global and Americas BMC leaders around the Big Bets, participating in workstreams as relevant representing the Central Region
Participating in Global and Americas calls, providing regional perspectives and encouraging inclusion of regional thinking in development and execution of programs
Participating in calls and meetings with regional service line leadership teams and business development teams
Maintaining awareness of regional service line events; offering support of events with identification of speakers, materials, and best practices when applicable
Supporting internal awareness of Service Line capabilities and Big Bets
Developing and enhancing business knowledge and acumen specific to the Service Line Big Bets
Demonstrated marketing and communications expertise in a professional services environment or working with large corporate brands, including prior experience executing events, sponsorships, communication programs, and strategic marketing planning
Excellent communication skills, both written and oral, and strong executive presence
Ability to influence and develop trusted business relationships with senior executives, clients and colleagues
Excellent project management skills and ability to coordinate multiple projects and initiatives at one time
Ability to work both independently and within teams, operating in a virtual, broad-based team
Ability to coordinate multiple programs and events simultaneously
Strong organizational skills required; ability to work independently, and meet tight deadlines
Strong executive presence and interpersonal skills; ability to interact effectively with executives and business leaders, and their teams
A minimum of 10-12 years marketing and program management or equivalent experience. Experience in professional services environment preferred but not required

Service Line Representative Public Services Sector Resume Examples & Samples

Be capable of presenting and articulating the differentiated value of IBM Services solutions compared to competitors in the market
Be able to recognize compelling reasons for clients and prospects to act, and in turn be able to communicate how to persuasively articulate how comprehensive IBM Networking Services solutions can best meet these requirements
Demonstrated knowledge of enterprise client budgeting and purchasing processes, typical recommender and decision maker roles involved, and how to progress opportunities from opportunity identification to closure
Demonstrated sales leadership skills including pipeline management, opportunity management, execution of the IBM cadence process

Inspection Service Line-sales & CRM Manager Indonesia Resume Examples & Samples

Develop profitable and sustainable sales growth at assigned or new accounts in order to achieve/exceed agreed sales targets
Liaise with technical delivery teams to ensure their involvement in defining resource capacity/capability and providing proposal/bid preparation support
Develop a thorough understanding of our clients’ business to create a clear value proposition for customers. And implement appropriate account management strategies for designated Accounts, to proactively create cross-selling of our full range of Energy services with viable solutions, to meet clients' needs
Maintain thorough understanding of the clients’ end use markets, their important customers, and their main competitors and share this understanding with the wider sales and customer service and operations teams
Establish and maintain strong working relationships with customer services and technical delivery teams to ensure effective quoting and successful delivery of services to your clients
Follow up leads received from technical delivery/customer service teams and work with clients and relevant internal stakeholders to define scope of works, prepare bids and see them through to execution
Collect feedback from clients and work with internal teams to resolve client concerns; identify trends and make recommendations for implementing solutions
Keep strong communication lines open with other sales colleagues, account managers and business development community across Energy and the wider LR Group
Determine clients’ future needs and provide detailed client feedback to relevant departments with regards to product requirements and enhancements. And ensure internally that adequate follow up to client takes place
Manage the CRM plan for designated accounts including overall customer satisfaction and profitability, to retain and grow the lifetime value of clients including meeting or exceeding sales targets
Monitor and report on all client meetings and visits for each client in SalesForce, including relevant competitor activity. Disseminate this information to line manager. Contribute to appropriate sales review meetings
Support and represent Lloyd’s Register at industry events, local seminars and presentations as required
Conduct activities in line with internal procedures, accreditation schemes, legislation and industry standards as well as entering all leads/opportunities in Salesforce
To pursue Continuous Professional Development and maintain a high degree of discipline knowledge and awareness
As appropriate, coach technical delivery and customer service teams towards a more client focused and commercial approach
Contribute to protecting and enhancing the reputation of Lloyd's Register and to improving the business, by putting forward new ideas and, when requested to do so, supporting the implementation of change to meet the future needs of the business

Manager, Service Line Resume Examples & Samples

Responsible for the leadership and management of the software development team
Responsible for full systems development life cycle
Responsible for collaborating on requirements and the design, estimation, development, testing, deployment of projects/programs
Actively participates in long-range IT strategy planning, provides leadership to cross-functional teams
Defines and develops project management infrastructure, manages a methodology driven quality plan, monitors and controls the quality of the deliverable, as well as manages the project completion process through customer acceptance
Works with business unit managers and forms alliances on projects, operational decisions, scheduling requirements/conflicts and vendor contract clarification
Technologically savvy with excellent communication abilities
Project management, estimating and budgeting
Ability to excite, motivate, develop and mentor an Agile Development team
Ability to work on geographically distributed leadership teams and business partners

Orthopedic Service Line Director Resume Examples & Samples

Provides leadership for the service line, ensuring its strategic and fiscal growth and positioning the organization as a market leader with employees, physicians and the community. Collaborates with the community, physicians and other providers to identify under-met or changing needs of the population and develops new programs, accordingly
Develops a culture of employee engagement and service excellence. Role models behaviors congruent with the organizations principles and values. Establishes high performance standards for service outcomes and works with leadership team to meet standards and continually improve patient satisfaction and loyalty
Explores and develops new services and technological advancements related to area(s) of responsibility; plans for current and future needs using research and data; validates need for related resources/capital
Assesses overall staffing effectiveness in areas of responsibility by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services. Assures responsible use of labor budget by making good hiring decisions, providing a work environment that promotes retention and decreasing overtime and casual labor expenses
Manages the financial and capital resources for the areas of responsibility by monitoring operating revenue and expenses, establishing and maintaining cost control programs and developing and implementing new or revised programs and/or services set out in the business plan. Develops and implements strategies to work with all internal and external customers to ensure appropriate reimbursement
Provides direction for process improvement activities, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes. Directs the collection, analysis and presentation of data on utilization patterns and other program outcomes

Cs-business Service Line-senior Specialist Resume Examples & Samples

Effective verbal and written communication
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research
Critical thinking and ability to exercise independent judgment
Required to abide by all applicable regulatory and department practices and procedures
Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with advanced computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Completed at least 2 years in college or 2-year vocational/certificate course or high school graduate with 1 year relevant work experience

Head of Service Line Digital Business Solutions Resume Examples & Samples

Scoping of IT & Cloud engagements, costing, service delivery pyramids
Leadership and Accountability to deliver a Portfolio of Projects
Business assignment fulfillment and resource mobilization both local and regional for customer engagements – accountable to deliver as per the Business case
Drive the adherence to CSI methodologies and way of working in each project
Developing and maintaining optimal resource capacity both for pre-sales and delivery in line with business forecast and strategic business plan indications
Continuous evaluation of skills and drive initiatives to re-skill people in new portfolio areas
Promote knowledge sharing and asset harvesting from customer engagements and share with community
Coach and mentor people in country units of service line
Facilitate sharing of resource cross region
Drive add-on sales in the opportunities where the team is engaged
Ensure service delivery execution
Contribute and support services sales
Apply Service Delivery Process and Models
Apply Service delivery strategy
Drive Competence Management
Conduct Resource Management
MSC, MBA or equivalent through experience
10-15 years of experience in managerial positions within the telecom and/or ICT industry
Knowledge of the related Service Line Portfolio of Solutions being sold and delivered
Extensive experience in pre-sales support and service delivery across all areas of the Service Line portfolio
Documented experience of having managed Projects and/or Programs within IT&C Industry
Ability to effectively translate customer engagements needs into requirements on the Service Line
Experience in forecasting and dimensioning of delivery capacity based on business needs
Ability to lead a service delivery organization cross multiple geographical sites towards multiple customers
Senior capability in managing and driving change in a large, complex organization
Ability to attract, develop and retain competence in the Service Line

Service Line Operations Director Resume Examples & Samples

Collaborates with Medical Group leadership to execute department vision and strategy and to ensure an effective health care team
Is responsible for department performance in providing outstanding quality of care, service and access to care for our patient
Is responsible for managing projects within the department to internalize care, improve service and increase department efficiency
Is responsible for Clinical Operations Managers performance and evaluations
Collaborates with Chief (s) to establish staff competencies and responsibilities, determine payroll budget, staffing ratios and staffing guidelines
Determines optimal workflows and best practices and shares those best practices to improve the department's use of technology
Is responsible for effective recruiting and retention in collaboration with Clinical Operations Managers
Collaborates with Chief (s) to Set supply levels, preferred products, par levels, etc
Working in partnership with other leaders to share accountability for the welfare of the entire area
Ensures compliance with all applicable regulatory rules, laws and policies
Minimum five (5) years of experience as a line manager in a health care delivery organization required
Previous experience in a managed care setting preferred
Master's degree preferred

Surgical Tech Service Line Specialist Resume Examples & Samples

Remains attentive to sterile field and recognizes and corrects breaks in sterile technique
Participates in sponge, needle and instrument counts as directed by policy
Informs appropriate personnel of any potential problems regarding patient or procedure

Cardiovascular Service Line Executive Resume Examples & Samples

Current working knowledge of the cardiovascular field
Proficient in Microsoft Office applications, Internet searches, and relevant data bases
Ability to work independently and under pressure to follow through on issues
Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Ability to work effectively with other employees and external parties

Pediatric Service Line Director Resume Examples & Samples

Plans, directs and evaluates, through directors/managers, the programs, systems, operations and resources of the service line to assure the safe and appropriate delivery of diagnostic and therapeutic patient care, achievement of clinical core measurement scores, and to ensure that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies/standards/procedures and applicable regulatory requirements; produces and presents reports on key performance indicators and other significant benchmarking metrics
Directs all aspects of patient care within the clinical area(s) and ensures the application of consistent practices relating to clinical/administrative operations, customer service, human resources activities and Mercy standards; collaborates with medical staff to develop and implement new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served
Collaborates with Mercy management/staff in the common goal of standardization, integration and enhancement of the continuum of services available within the service line; participates in the system-wide evaluation of processes and practices to determine the need for change to accommodate shifting business priorities, conditions and objectives
Directs the development, implementation and evaluation of new/revised standards, policies, procedures, guidelines, training materials and/or general communications in support of the service line to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; reviews training materials prior to assimilation into training curricula; ensures that all clinical and related support activities are fully documented in accordance with the standards and practices of the organization; ensures that employees understand and apply internal guidelines appropriately, and monitors compliance with all regulatory requirements
Master’s degree in Healthcare Administration or related field
Five years of progressively responsible related work experience that would demonstrate attainment of the requisite job knowledge/abilities
Experience with multi-site, in- and outpatient operations, with clinical experience is desirable
Proven track record in achieving results through a highly collaborative leadership team (providers, clinicians and managers) is essential to success
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Adheres to and exhibits our core values

Head of Service Line ADM & ITO Reca Stage Resume Examples & Samples

Accountable for sign-off of scoping and costing, after validation from Head of ITC SL ADM, ITO & BPO RECA and relevant Offering Heads in the same LT
Project Execution – Suggest local assignment fulfillment (Core3 in project execution)
Frequent contributor to industry thought leading events and marketing campaigns in Domain
Liaise with and provide feedback to ITC ADM, ITO & BPO RECA Domain/SL leadership team on product roadmaps, solutions & offerings
Manage Customer and/or Internal escalations, resource mobilization, hiring towards RECA ITC SL ADM, ITO & BPO RECA Domain
Leadership for service delivery resources in ADM, Testing and MS IT Domain both locally in RECA and towards internal and external partners in global units and 3rd party delivery units
Lead respective Domains with efficient delivery and Farming as Service Lines
Support the Regional Offering Heads in the Domain in staffing local CSR and CSR in both presales and delivery
Build, develop, retain and hire and strategic competences in MS IT and ADM resource pool
Manage cost efficiency of project delivery through right sized pyramid, high utilization and GSC usage
Responsible for cost-efficient service delivery through optimal resource cost rates (Internal/external)
Contribute in building industrialized delivery assets and methodologies to be used across Regional Domain for project delivery
Hire, train and retain a multi-skilled delivery workforce to work across the region
Ensure high utilization, billability, bench management and agile resource planning of the service line
Own contribution (chargeability) through SME sales & delivery support to key projects in service line
Local CU Cost Estimation and BC support to Regional Offerings within the domain for ADM and MS IT part
Delivery Responsibility in Task Engagement Model, Fixed cost approach, Profit Improvement (YoY cost saving/optimization) direct responsibility
Delivery according to Scope of Work SLA, WLA and KPI- Cost based on TG2
Responsible of Near shore /3pp / Offshore in the Regiion , according to the regional domain/SL targets
Methodology compliance / ITIL
Extensive experience in service delivery
Senior capability in managing and driving change
Excellent experience in forecasting and dimensioning of delivery capacity based on business needs
Ability to attract, develop and retain competence
Ability to lead cross-functional teams, empowering and creating synergies
Ability to manage relationships at the highest level within Ericsson as well as the customer organization
Strong driver of one Ericsson

Service Line Administrator Days Resume Examples & Samples

Serve as liaison to physicians and practices for selected service line units
Promote service line efficiencies through process improvement initiatives
Develop and sustain physician relationships to increase involvement and recruitment of community referring physicians
Responsible as a co-owner with unit directors/managers for the Patient Satisfaction Metrics for the service line
Responsible for service line financial reporting and data collections
Standardize processes for the service line units to provide comprehensive patient care and customer service
Enhance Desert Regional’s position in Region with regard to visibility and utilization of the service line
Master’s degree in business administration (MBA), Health care administration (MHA) or related field is required
Previous leadership role in service line administration. Minimum five or more years of management experience in an acute care hospital, ambulatory center, with extensive experience in physician relations, program development and strategic planning
A proven track-record of successful perioperative services operations, including significant and sustained improvement in OR metrics (room turnover, first case on-time starts, physician engagement, patient experience, cost/revenue per case, block utilization, etc.)

Digital Service Line Representative Resume Examples & Samples

IT Service sales background preferred
Basic understanding of the depth and breadth of IBM's products & solutions
Excellent communication skills and the ability to interact with clients(internal and external) at all levels of the organization
Ability to actively listen and determine needs
Good command of English reading, writing and speaking
Highly driven, self motivated individual who shows perseverance
Strong Internet experience is preferred

Service Line Director Resume Examples & Samples

Minimum of seven (7) years progressively more responsible related work experience
Experience in developing business and strategic plans
Strong knowledge and experience in understanding operational impact on finances, costs, and efficiency

Surgical Technologist Service Line Specialist Resume Examples & Samples

Assists in maintaining and updating preference cards
Delivers medications to the surgeon
Takes emergency action as required

Service Line Controller Resume Examples & Samples

Working as a Finance sparring partner and adviser for business and country management
Working proactively, monitoring and making deep analysis of business finance performance and suggesting improvement and corrective actions
Participate monthly reviews, Flash and Service line
Organize, coordinate and steer budgeting, forecasting, and long term planning processes
Validate and approve business case calculations, investment requests, SCR and WU’s
Liaise with other functions (O2C Back-office, Treasury/Credit Control,…) on specific topics
Support offshore controlling team
Ensuring correct, consistent, complete and timely delivery of financial closing
Coordinate and validate delivery of Flash/ outlook/ review materials
Coordinate process on reporting P&L by nature/ activity
Liaise with offshore controllers on their specific support needs
Follow up process issues and take corrective actions when needed
Liaise with LIC on requests
Coordinate process for calculation SCR and WU
Managing and supporting implementation and deployment of new processes, systems and standards
A strong track record of Business Controlling experience with ambition to grow
Good business knowledge, preferably on IT sector
Master´s degree or hold of a relevant professional qualification in Finance and controlling
Good planning, organizing and problem solving skills
Proactive, target driven way of working and passion for getting things done
Good team working, interpersonal and communication skills
Fluent Finnish and English
Willingness for continuous development; Experience in international environment and IT consulting and project business are an advantage
SAP skills are an asset
Challenging work with most remarkable global and local clients in various industries
Innovative atmosphere with passionate and responsible colleagues and management
Atos’ global network tools and support
Flexible working time with remote working possibility Atos University and/or external training and education

VP-cardiovascular Service Line Development Resume Examples & Samples

Bachelor’s Degree in healthcare related field required. Master’s Degree in healthcare related or business field preferred or in progress
Current clinical licensure. I.e. RN, PT, OT Preferred. Specialization in cardiovascular services strongly preferred
Minimum of five years clinical experience preferred
Five years experience in program development and/or administrative healthcare experience required
Possess strong interpersonal skills and flexibility in working with administrators, physicians, and multidisciplinary teams to develop and improve disease-specific programs
Promote the safety, health, and quality of life for patients as a first priority at all times and guide the creation and growth of cardiovascular programs
Ability to communicate clearly and concisely, both verbally and in writing

Service Line Owner Distribution & Logistics & Waste Resume Examples & Samples

Bachelors Degree or Equivalent experience
Proven ability to develop and deploy strategies and motivate teams for innovation and change both within and outside GSK
Proven ability to drive customer-focused transformation initiatives across a global organization, using a combination of lean, change management, and project management skills
Excellent track record in influencing, negotiation, interpersonal and communication skills. High credibility with senior management. High level of personal integrity with ability to handle confidential information
Proven ability to manage supplier relations with Service Provider to deliver against defined service, quality, cost and performance targets
Strong business and financial acumen
Teach and coach internal team members and service partner leadership on service excellence principles, techniques and behaviors
Embed a culture of innovation, continuous improvement, and customer focus
Create strong teamwork between WREF, its service partners, and its customers

Division VP-cardiovascular Service Line Resume Examples & Samples

Designs and implements Division and market CVSL governance inclusive of Physician and administrative leaders
Establishes and leads this cohesive organizational and governance structure supporting all facilities
Directs annual CVSL business planning process to design and enhance 3-year CVSL business plans in each market
Manages process to set and measure performance against CVSL aspirations across multiple areas (growth, quality and operations); leverages CVSL dashboard to review performance monthly
Outlines and measures execution of CVSL tactics identified to achieve aspirations, engages additional team members, committees and resources to achieve tactic completion
Collaborates with clinical stakeholders to ensure performance improvement processes in place for clinical outcomes
Implements new and optimizes existing cardiovascular services and programs
Establishes collaborative relationships with various stakeholders to achieve goals
Engages physicians across the Division in cardiovascular leadership, committee participation, strategic business planning, communication and education
Supports physician recruitment and onboarding efforts to ensure alignment with CVSL business plan goals/aspirations and successful integration into the market
Networks with other Division CVSL Leaders to share best practices and opportunities
Practices and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
Serves as a member of the CVSL User Group
Collaborates with Care Assure, primarily as a business, analytics and strategy resource
Collaborates with corporate stakeholders (e.g., CSG, HPG, IT&S, Marketing, PSG, Research, SRG) and aligns on departmental priorities
Aids in the identification and evaluation of new technologies as part of the Cardiovascular Growth Opportunity (CVGo) Toolkit development process. Assists with roll-out to CVSL Division leaders and facility operators
Develops and implements policies and procedures that guide and support the provision of CVSL services
#LI-SAD
Ability to act as a key change agent for CVSL initiatives, analyzing organizational change implications and recommending methods for managing changes
HCA experience, preferred
Excellent analytical, evaluation and problem solving-skills
Ability to lead data analyses leveraging financial, market share and other relevant data sources to ensure accurate and timely data
Skilled in strategic decision-making, analytics, project management and root cause analysis
Strong manager who is adaptable and has strong collaborative management style, a creative thinker with high energy and enthusiasm and a team player who promotes the concepts of people working together versus individual performance

Sub-service Line Operations Assistant Director Resume Examples & Samples

This role focuses on the SSL BAU operations but also plays a key role in driving the strategic / “change the organization” activities
Partners with the SSL leader and leverage the relationship to assist in achieving business goals
Develop and implement operational strategies, define goals with direct responsibility for coordinating the execution of initiatives, processes and training
Provide operational support to meet leadership’s strategic financial, people and growth goals
Develop short and long range plans to align operational goals to the FSO Advisory overall strategy and implement plans
The SSL Operations Assistant Director will have primary responsibility for driving and executing on the following additional types of activities
Knowledge of the firm's tools and processes
A strong executive presence
Demonstrated ability to coordinate multiple complex projects and initiatives at one time
Ability to interpret information and data and identify trends that will assist in further targeting appropriate operational activities for the SSL and FSO Advisory
Strong influencing skills are required to work with other areas across FSO Advisory to get results. Also required to collaborate effectively with other functional groups and team members within Ernst & Young
Overtime may be required will vary based on the volume of the work
Flexibility in working hours to accommodate multiple time zones, when applicable
Approximately 7-10 years of work experience, previous operations support experience. Prior project management experience desirable
A Bachelor's degree or equivalent work experience

Inspection Lead, IMR Global Service Line Resume Examples & Samples

Provide Inspection operations support and technical expertise as required during the tender process
Provide assistance and guidance during the procedure writing process, including development, review and input where required, of all Inspection Engineers and subcontractor documents
Participation and review of Hazard Identification and Risk Assessments where required
Liaison with subcontractors on the procurement/hire of suitable Inspection related equipment
Participation in Inspection Operations, Lessons Learned and Project Debriefs
Support the BU’s in all aspects of the Inspection Offshore Programme of work Provide assistance and interface to the vessel management and IT departments for establishing the appropriate networking infrastructure to support COABIS etc
Participate in development of guidelines, standards, technical and operational documents to ensure assurance and best practises are developed
Development of Inspection Procedures for the group
Ability to achieve results within defined timescales
Good customer focus

Senior Director Oncology Service Line Resume Examples & Samples

Developing and implementing a strategic oncology service line plan, which provides direction to service development and coordination across the service area
Planning and facilitating implementation of new oncology programs and services across the service area, in collaboration with facility and service area management
Identifying strategic capital and human resource requirements to support ongoing growth of the oncology service line, and leading efforts to acquire such resources
Providing staff support to the oncology service line leadership team, comprised of medical directors and key clinical and administrative leadership personnel
Developing and maintaining relationships with medical oncologists, surgeons, radiation therapists, radiologists and other physicians/healthcare providers involved in the delivery of cancer care, as well as working with Dignity Health leadership to address provider satisfaction issues
Working collaboratively with the SSA and hospital marketing departments to develop and implement effective oncology marketing plans
Developing performance metrics to monitor clinical outcomes, satisfaction and financial performance of oncology services
Functioning as a staff liaison with any academic institutions with which Dignity Health has a partnership for oncology services
Minimum of five years of current progressive management experience in a health care setting. Clinical experience, particularly in a cancer care setting, is preferred
Master’s degree in Business or Health Services Administration, or a related field; or an equivalent combination of education and experience
Current health care management theory and practices
Effective communication and problem-solving techniques
Standards from regulatory agencies and accrediting organizations
Financial management and healthcare economics
Strategic planning and performance improvement

Senior Service Line Specialist Resume Examples & Samples

Strong computer skills, (FARO and Microsoft)
Good understanding of the principles of in situ machining is desirable
Positive attitude – consistent willingness to develop and adapt-overcome problems and create opportunities
Good interpersonal skills, communication and organizational skills
Team and goal orientated, results driven
Awareness of the full range of TEAM FMS Services

Service Line Representative Resume Examples & Samples

Basic knowledge of mulit-vendor IT Infrastructure Solutions
At least 1 year experience in Solution/Managed Services Sales
At least 1 year experience in Resiliency Services/Disaster Recovery Industry
At least 3 years experience in IT Infrastructure Solutions
At least 3 years experience in Solution/Managed Services Sales
At least 2 years experience in Consulting Services Sales
At least 1 year experience in Resiliency Services
At least 1 year experience in Executive Relationship Management

Service Line Representative Resume Examples & Samples

GTS Infrastructure Services Sales, responsible for HK market
Responsible for System and Resiliency Services Line
Work closely with IBM Account Team, Services Pre-sales and Delivery Team, to sell IBM GTS Infrastructure Services

Surgical Technician Service Line Special Resume Examples & Samples

Utilizes physician’s preference cards to assist in preparing the operating room for the surgical procedure
Scrubs in and sets up instruments and supplies prior to procedure
Remains attentive during surgery and provides additional instruments, supplies or other items as needed
Reports all drains, packs, implants, etc., to the circulating nurse and assists with application of dressings

Service Line Owner Resume Examples & Samples

Provide definitions of business processes for the end solution (end to end core processes that include application systems impact, as well as any manual processes and procedures)
Provides strategic vision, guidance, and direction on Lash Group's Commercial Business Services
Serves as escalation point for issues and seeks to resolve and remediate issues for service line
Provides necessary inputs to clarify business needs, priority, and key value drivers that may affect the future-state solution
Reviews and provides timely feedback on user requirements resulting from business workshop discussions
Serve as a lead strategist and subject matter expert for assigned Lash Group Service Line capabilities and evangelist for general portfolio of capabilities to both internal and external audiences
Develop and maintain understanding of market developments, industry trends, risks, and customer needs to drive strategic direction for Lash Group products and services by conducting market surveillance, and engaging existing customers, potential prospects and internal stakeholders
Provide subject matter expertise to support the development of high-quality commercialization tools. This includes sales/BD materials articulating the value proposition for service capabilities, RFP language, pricing, implementation guides/plans/checklists, operational SOPs, scripts, and associate training materials that support new product features/innovations
Provide technical consultation related to implementation of products and services
Serve as Product Owner within Agile development projects. This includes maintaining a prioritized backlog of business needs and identifying areas of optimization and enhancement
Discuss, evaluate, prioritize, and execute ideas for product development with all appropriate parties, representing customer needs and defining potential impact to the business
Harvest suggestions for new product concepts and features to support product innovations from operational teams and clients within the assigned service line
Create business cases for new and existing products. This requires the Product Consultant to work with many different areas of the business including Finance, Operations, Legal, IT and Performance Excellence
Actively manage relationships with vendors involved in operation of assigned service line capabilities. Includes hosting of routine business reviews, mining for additional value, and management of invoicing
Operational program experience or experience in a position that provides support to operational program processes for at least one year
Ability to think strategically, applying business insight/acumen and demonstrating critical thought in a complex business environment
Ability to construct a business case that illustrates opportunity and risk accurately based on information available
Demonstrated effective professional communication (written and verbal), presentation skills and training skills
Ability to prioritize workload and consistently meet deadlines; identify additional resource needs as necessary
Ability to work independently and within a team setting with minimal direction/supervision
Ability to understand technical concepts and translate to operational processes
Ability to understand operational processes and evaluate technical solutions
Demonstrated success leading projects and being a member of project teams
Ability to learn and implement new concepts/skills with minimal lead time
Ability to complete research in a thorough, thoughtful, and comprehensive way that demonstrates understanding and provides strategic insight
Ability to conceptualize and validate new products and/or product strategies
Ability to demonstrate a basic understanding of budgets, productivity, and other business concepts

Head of Build & Optimise Service Line Resume Examples & Samples

Ensure service delivery execution both for presales and delivery
Contribute and support services sales with a focus on accurate scope and cost definition and risk management
Apply service delivery process and models
Apply global service delivery strategy
Support governance of the project portfolio in the area
Ensure the forecast dimensioning is according to the business requirements
Create a productive work environment for individuals
Create a productive work environment for their team and functional area
Drive performance management
Drive competence management
Resource demand fulfilment
Manage unit finance
5+ years line management / leadership position within the telecommunications industry
A strong understanding of Radio Network Design and Optimisation
Strong leadership capabilities
Innovation skills – push ideas and create differentiators
Management of change projects to implement new ways of working
Financial acumen & skills
Sales process knowledge
Service delivery process, models & strategy
Working with people – coach, develop and build the team’s performance
Adhering to principles & values
Leading & supervising
Adapting & responding to change
LI-MJ1

Service Line Specialist Resume Examples & Samples

Works independently to plan and schedule own activities necessary to meet timelines
Provides clinical support as determined by the medical facility and Stryker
Adheres to all Stryker and medical facility policies, standards and procedures
Maintains knowledge base on AHA stroke guidelines as well as guidelines related to other relevant governing bodies
Reviews medical records and abstracts pertinent data elements
Enters information into specified registry and/or databases
Will assist in evaluation of data collected as well as presenting the data to the necessary groups in order to drive performance improvement
Will verify accuracy and completeness of all medical/other record reviews, analyzes data and assists in maintaining databases, including import/export of data files as needed
Refers patient care quality issues to appropriate staff members
Seeks and participates in ongoing educational opportunities to update data abstraction knowledge and skills. Integrates knowledge into daily practice

Service Line Administrator Resume Examples & Samples

Facilitates Network development of the Orthopedic and Sport Medicine service line through coordination, growth, strategic planning and marketing initiatives with appropriate entities through collaboration with the Chairman of Orthopedics and Sports Medicine
Cultivates, coordinates, coaches and supports operations and leadership team in collaboration with physician leadership
Ensures efficient physician office processes focusing on patient experience and timely access to care at all Orthopedic and Sports Medicine locations
Partners with physician leadership to maintain and build new internal and external physician relationships
Develops implements and supports ongoing clinical performance improvement and operational process improvements through the demonstration of quantifiable clinical and operational outcomes, safety management and operational efficiency
Functions as liaison with other Network departments/entities such as Patient Care Services, Physical Therapy, Human Resources, Purchasing, Engineering, Emergency Department, SLPG, Pharmacy, PAC, Clinical Laboratory, Communications and Marketing, Planning, etc
Works collaboratively with Sports Medicine Relations team to grow and facilitate contracts with regional educational institutions

Service Line Director Resume Examples & Samples

Direct responsibility for the operations and management of the Women's Health & Pediatric service lines and programs specific to Obstetrics & Gynecology, Breast Center, and children's Specialty Center
Focus on growing market share by enhancing and developing the Inpatient and Outpatient women's health patient experience
Provides appropriate regular reporting to the Executive Management Team on service line performance
Identifies opportunities for growth & development within the Women's Health and Pediatric Service Line
Plans, organizes, directs and evaluates the work of the service lines in support of achieving the mission, vision and goals of the organization
Works closely with the physician Directors of Ob/Gyn, Pediatrics, Breast Surgery and Breast Imaging to provide an optimal environment for physicians and staff
Proactively develop a collaborative relationship in order to create a culture that is highly productive
Enhances referral opportunities by evaluating current and future sources, while eliminating barriers to success and other inhibitors to maximizing this aspect of the service line
Works with clinical leaders to assure quality and cost-effective outcomes of services rendered. Provide leadership for identifying and capturing opportunities for process improvements
Hires, mentors and supervises the staff within the Women's Health & Pediatric service line to ensure all staff function within Stamford Health System standards and live the values of the organization for customer service and quality
Works collaboratively with SHS departments and department heads to ensure program goals, objectives and quality services are maintained
Works collaboratively with community organizations and leaders to ensure education on important health issues are communicated – to include educational programs and health screenings
Collaborates with Stamford Health Foundation related projects
Directs and oversees with physician directors committees related to service line strategy & development, financial, quality and clinical committees. Makes recommendations and acts to ensure growth and development initiatives are met
Directs the analysis of financial, volume and market share data and makes recommendations in collaboration with the physicians and senior management
Works in collaboration with SH finance, and reimbursement staff to ensure current knowledge of payors contracts and changes in reimbursement both commercial and government. Works collaboratively with clinical staff, and physicians to ensure communication with respect to clinical practice
10 or more year of experience in a Health related field
Service Line experience preferred

Service Line Director Resume Examples & Samples

A Bachelor’s degree in business, finance, healthcare administration, clinical or a related field
A Master’s degree (an MBA/MHA) or related Master’s degree is strongly preferred
A minimum of ten (10) years of progressively responsible management experience of a cardiovascular product line with emphasis on program development, financial management and performance improvement is required
Strong physician relations and engagement background
Proven track record of excellent interpersonal and communication skills
Experience with working closely and collaborating with physician specialists and subspecialists to drive strategic/business planning and financial and operational performance

Service Line Administrator Resume Examples & Samples

Provides day to day management and/or operating oversight to practice managers ensuring site compliance with all State and Federal regulatory guidelines and Practice policies. Works closely with physician practices to understand which Stamford Health services and products will be of most benefit to those physician practices
Monitors ongoing monthly performance and makes appropriate practice adjustments to ensure operational and budgetary success
Prepares monthly operations report and presents results to leadership and committees as defined
Monitors operations within each practice site to ensure that patient access meets defined standards and that service is customer/patient focused
Collaborates with the Chief Operating Officer on clinical, financial, human resources, and information technology for the practices
Collaborates with the Chief Financial Officer on revenue cycle management for the practices
Implements strategic and tactical business/operating plans targeted to promote physician growth and enhancement of physician services and network development. Works in partnership with the organization’s leadership to enhance future affiliations and integration of physicians
Collaborates with members of the SHMG management and executive leadership team, develops operational plans that establish clearly defined performance standards, metrics and workflows that can be tracked to evaluate the organization’s performance at all times
Evaluates and implements standard operating policies and procedures to enhance the effectiveness of practice operations in collaboration with the organization’s management and leadership teams
Assists with conducting practice assessments, other due diligence processes and is the project leader for new practice integrations in Surgery
Collaborates with members of the SHMG, Stamford Hospital and Stamford Health management teams to deliver consistent, fiscally responsible and constantly improving patient care
Works collaboratively with the Executive Director of Physician Relations in coordinating issues and interests of the affiliated practices and with other physicians on the hospital’s medical staff, hospital departments and hospital administration as required
With the Chief Operating Officer, SHMG Finance team and Office/Practice Manager, develops the operational and capital budgets for Surgical practices
Works with the Executive Director of Professional Billing Services and other Revenue Cycle Management and practice management to monitor outstanding accounts receivable on a regular basis. Works with Revenue Cycle staff to ensure constant attention is paid to coding and collections
Works with the Chief Operating Officer to implement marketing programs in support of ongoing growth and expansion of SHMG
Use appropriate skills to identify a need, offer appropriate solutions, overcome objections, seek closure to the sale and provide effective follow-up to physician practices
Keeps up to date on trends in affiliated practice management by active participation in industry associations and relationships with industry peers
Models and upholds a patient-first or customer service orientation. Identifies and analyzes trends in patient satisfaction and provides management in establishing expectations and resolving negative trends through collaboration with office/practice managers and physician leadership
Works with the Chief Operating Officer, Risk Management, Facilities Management, Clinical Services, Medical Site Directors and Practice Managers to assure proper maintenance of buildings, grounds and equipment at all facilities
Demonstrates professional work behavior by following system and institutional service standards. Complies with departmental organizational policies and procedures and adheres to external agency regulations and requirements
Participates on committees and other duties as assigned by the Chief Operating Officer in order to maintain a high level of service
A minimum of 5 years progressive experience managing a substantial physician practice group
Bachelor’s Degree in Healthcare Administration or equivalent is required with a Master’s Degree preferred
High level of competency with computers, the internet, and computer software such as MS Office or equivalent is required
High level of competency with medical billing and financial statement analysis such as P&L statements
The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required
Problem Solving skills and an analytical ability is required. Experience with Performance Improvement programs such as TQI, Lean, or 6 Sigma is preferred.Competency with statistics and statistical analysis is preferred
Superior verbal, written, organizational, and interpersonal skills are required
Superior leadership and project management expertise required

Steps Service Line Marketing Coordinator Resume Examples & Samples

excellent cross-cultural written and oral communications skills
ability to work in teams and with little supervision
ability to multitask and prioritize work while under pressure and short deadlines
Proofreading skills
desire to work and learn in a fast-paced environment
project management skills
strong writing background
requires interpersonal, presentation, and analytical communication skills
working knowledge of social media platforms including Facebook, Twitter, LinkedIn, and Pinterest
ability to communicate and manage multiple projects across multiple departments
must has proficiency in Word, Excel and PowerPoint

Coord Service Line Program Resume Examples & Samples

Maintains awareness of regulatory changes and potential impacts to the service line
High School Diploma or equivalent, required. Bachelor’s Degree, preferred
Minimum of three (3) years coordinative experience, required. Health industry experience, preferred

Graduate for SAP Service Line Resume Examples & Samples

Demonstrated history of achievement in academics, internships, course work, coops and/or work experience
Ability to work on projects abroad 4-5 days a week
Superior organizational, problem solving, and time management abilities
Thorough and analytical mindset, with capability to apply logic to solve problems
Passionate about providing solutions to challenging problems
Passionate about leadership
English language: Fluent
Danish language: Fluent

AVP, Anesthesiology Service Line Resume Examples & Samples

Required - 10 years experience in successfully managing complex hospital and patient care delivery
Good written and verbal communication skill
Excellent time management skills and self directed
Good conflict resolution skills
Excellent leadership skills

Surgical Tech-cardiac Service Line Resume Examples & Samples

Graduate of approved school of practical nursing, operating room technician program or military training program. Other applicants evaluated on individual basis
Healthcare Provider CPR (prior to employment or eligible for re-certification during house orientation)
Attends the surgeon and surgical team peri-operatively during cardiac, thoracic, endovascular, robotic and hybrid procedures. Must be willing to take weekday, weekend, and holiday call
Cases includes: Robotic cardiac and thoracic procedures, TAVR procedures, Endovascular abdominal and thoracic procedures, etc
Previous surgical technician experience

Director, Service Line-department of Medicine Resume Examples & Samples

Develops and implements business strategies in conjunction with the Vice President of the respective Service Line in accordance with organizational goals. Maintains an in-depth knowledge of the changing healthcare environment and evaluates the market need for specific clinical services or programs
Identifies the need for quality and performance improvement initiatives in accordance with strategic direction. Develops and implements plans for clinical, administrative and safety improvement processes in collaboration with Service Line Vice President, clinical and physician leadership
Establishes revenue and expense targets in conjunction with Service Line Vice President; analyzes trends impacting revenue and volume; identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as necessary. Maintains a thorough understanding of clinical reimbursement and managed care issues, specific to the specialty line
Provides leadership, management and supervision to directors, managers and supervisors within scope of responsibility, ensuring hiring, development and retention of key personnel. Works closely with the VP Service Line and the Department Chiefs and Chairs in the recruitment and establishment of new physicians in accordance with strategic plans. Ensures compliance with all government and corporate policies, procedures and regulations
Supervises and provides administrative and operational guidance to directors, managers and supervisors who are responsible for daily operations and management of the specialty line. Employs analytical judgment, manages projects, organizes resources, consults and solves problems. Maintains open communications with physicians, staff and management

Service Line Representative Distribution Services Mid West Resume Examples & Samples

At least 3 years of experience in Networking sales (ie. WAN, Wireless, Routing/Switching, LAN, SDN)
Show evidence of working cohesively with principle partners to develop client relationships and ensure clients are provided with the best available IBM solutions
Be able to understand and navigate thru the IBM sales matrix to team to effectively drive Networking Services solutions into the marketplace
Demonstrated communication and collaboration skills

VP Cardiovascular Service Line Resume Examples & Samples

Develop an integrated, streamlined, systematic process to produce top decile clinical quality performance
Leads strategic planning process to develop and expand cardiac programs and services
In collaboration with marketing and key stakeholders, develops a strategic system-wide marketing plan to provide for cardiac service line growth
Leads and directs system response to RFI’s requests to ensure contractual arrangements and Center of Excellence designation
Develops new services to drive market share growth
Pursues and attains national performance recognition for service line
Responsible for the development of annual service line and capital budgets anticipating new technology needs while ensuring effective use of system capital
Promotes opportunities to participate in clinical trials and development of an effective outcomes research program
Performs variance analysis on financial outcomes and develops strategies to drive financial improvements through market share growth, reduction in cost of services attracting positive payor mix, judicious utilization of services, and optimization of LOS
Delivery of results of opportunities to improve service line financial performance
Prepares cost/benefit analysis of new and existing programs, services, and variations in practice
Partners with medical staff to develop cardiac program to achieve vision of best place to practice medicine
Designs and develops strategies to ensure best practice customer service in cardiac program
Minimum of five (5) years of clinical experience in Cardiac service areas required
Minimum of three (3) years of leadership experience in relevant area of responsibility
Minimum of three (3) years of progressive management, program and business development experience

Service Line Director, Perioperative Resume Examples & Samples

Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Serves as the subject matter expert to all CHRISTUS Health facility department directors, C-Suite and physicians
Develops, maintains and updates the service line projects on annual project/work plan
Provides leadership and serves as clinical expert to the resource groups and all CHRISTUS Health facilities for the service line
Assess and quantify clinical utilization opportunities available to CHRISTUS Health
Identifies opportunities within service line that assist system in lowering not only cost of supplies but also utilization of supplies and process improvement
Sets and achieves savings targets for service line working with GPO (Group Purchasing Organization) and clinical groups
Interfaces with various levels of management and requires external contacts with important end users, hospital executives, internal customers and suppliers to develop solutions
Uses evidence based practice to support system and facilities with value analysis committees
Excellent communicator, speaker, and listener
Business planning skills to include cost impact analysis
Enjoys teaching, coaching, and mentoring
Requires a high degree of Value Analysis Team processes and experience in leading such Teams
Minimum 5 years of progressive work experience in a leadership role supporting the service line

Service Line Director, Orthopedics Resume Examples & Samples

Presents project rationale, timeline and opportunity impact for approval and updates annual work plan
Uses research, data analysis and modelling to gain support for project implementation and development of project plan
Designs and creates charts, graphs, tables, and reports to support findings and develop recommendations
Cultivates and develops both new and existing relationships in the facilities
Analytical and quantitative thinker
Highly proficient traveler with ability to be away from home up to 80%
Ability to interpret a variety of instructions furnished in written, oral or schedule form
B.Experience
Requires a high degree of professional knowledge in (service line) products and processes

Service Line Director, Cardiology Resume Examples & Samples

Consistently supports CHRISTUS Health's Spirit of Serving Standards, in line with the Mission, Vision, and values of CHRISTUS Health
Assists in implementing CHRISTUS Health Resource Utilization Clinical Standards of Business practices, market standardization, consumption minimization management system wide while supporting the Supply Chain Vision and Mission
Identifies opportunities for custom contracts to fill gaps and increase contract coverage for the CHRISTUS Health System
Manages, tracks and regularly reports on status of service line projects
Serves as the subject matter expert in the assigned service line and is able to develop tools to enhance efficiency and effectiveness of the process
Develops and plans for any mitigation steps necessary to meet customer expectations
Performs other duties as assigned by the System Director
4-year college required; Master's Degree preferred
5-7 years related experience in healthcare service line required
Highly proficient in the use of the Microsoft Office suite, including MS Word, MS Excel and MS PowerPoint, and MS Outlook
Ability to work occasional long or irregular hours including nights and weekends
Meeting deadlines in high pressure environment

IT Director Service Line Owner Resume Examples & Samples

Engaging with business leaders to define requirements, plan and lead implementations
Subject matter expert responsible for strategy, roadmap for capabilities and its enablement
Overseeing the architecting of solution to meet defined requirements
Driving the solution selection process from idea to execution
Working with the chosen implementation partner to plan, staff and implement selected solution
Developing a team to assist in implementation oversight, and sustaining solutions
Defining and implementing the strategy for Operations
The definition, monitoring and continuous improvement of Operations processes
Lead and coordinate internal / external resources to ensure the flawless execution of solutions and support ongoing needs of production systems
Lead planning and execution of initiatives are delivered on time and within budget
Review and approve documentation as System Owner and provide guidance to staff on requirements with hands on ability
Responsible for solution SDLC including data and reporting
Collaborate business functions, IT, QA and vendors to ensure successful planning, execution and delivery of relevant solutions and other cross functional projects
Provide guidance and lead business stakeholder conversation and relationship SME
Experience and Knowledge of systems such as Argus, OBA-IRMS, HCP/HCO/Payers data, Veeva Quality Docs, eTMF, Master Control, SAS, CTMS, EDC, etc
A hands-on leader with ability to lead teams, and be accountable for compliance and change control activities
Knowledge of Health Care Compliance, HIPPA, 21CFRPart11, GCP, GLP, GMP is a must
Collaborate with stakeholders and contractors to manage system lifecycle
Enforce relevant policies, processes, and practices
Ensure systems internal/external adherence to regulatory / industry / corporate / department / function regulations, policies, and procedures
Ability to manage portfolio, program/projects, vendors, budgets and resources is important
Act as ambassador for IT function across entire organization
Inspire and drive the IT team to collectively meet or exceed agreed-upon levels of performance
Create a positive, performance-based culture within IT that is built on trust, and aligns with the overall Intarcia culture
Bachelor’s Degree or equivalent in Engineering, Information Systems, Computer Science, Business or the Life Sciences
10+ years’ experience working within information systems
8+ years biotechnology or pharmaceutical experience, experience with validated or controlled IT environments
8+ years’ experience working with a global Systems and IS processes
Strong collaboration, project management and process improvement skills, and the ability to function in multiple roles based on project demands
Excellent oral, written and interpersonal communication skills
7+ years Functional experience in relevant solutions
5+ implementation projects, preferably within biotechnology industry
At least 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
Knowledge of domain, functional solutions and implementations
Experience leading solution architecture teams or architecting enterprise solutions
Use of Activate, or other Agile implementation methodologies
Experience with implementation of Cloud /SaaS delivered systems is highly desired
ITIL certification
You have successfully managed multiple projects, large and small, at one time
You have a proven ability to deliver on goals in a collaborative way
Building teams and operating across functional boundaries, both internal and external
The ability to translate strategic opportunities and emerging technology solutions into tangible pragmatic executable plans
Resource and performance management skills
Customer relationship management skills and Vendor management skills
Must possess excellent communication, conflict resolutions, influence and problem-solving skills
You are obsessed with making a meaningful difference in the lives of people living with serious chronic diseases like diabetes
Strong attention to detail, quality oriented
Must be self-motivated and comfortable in a fast-paced, demanding and dynamic work environment
You have superb communication and interpersonal skills along with ability to influence others
You have a strong attention to detail combined with an ability to always see the “big picture”
You visibly uphold impeccable ethics and unquestionable integrity in all that you do
You can translate concepts and ideas into timely action and high-impact results
You have the demonstrated ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously
You are able to communicate complex information and concepts succinctly and with impact
You bring high energy, a collaborative spirit, and an entrepreneurial mindset
You have shown the ability to thrive in a small but rapidly growing and changing organization; you are comfortable with ambiguity and uncertainty
You are unwilling to settle for anything less than excellence in yourself and your team

Administrator Orthopedic Service Line Resume Examples & Samples

5 years of progressive healthcare management experience Experience working in a multi-specialty clinic environment preferred
Oversees all aspects of ortho clinic operations within assigned Centura Health Physician Group division.*
Responsible for maintaining strong, positive relationships with the physicians and other providers practicing in assigned facilities.*
Collaborates with Medical Directors to improve the operations of the assigned CHPG Division, including patient satisfaction, physician relations, quality assurance, and other operational improvements.*
Develops, monitors and responds to a full range of financial, service and quality indicators in all areas of responsibility.*
Develops, recommends and manages the approved capital and operational budgets in support of strategic plan within areas of responsibility and supervises the business affairs of assigned clinics.*
Ensures that revenue cycle processes and procedures are tightly coordinated and that all services provided are monitored and tracked within assigned clinics.*
Accountable to monitor and oversee contractual relationships including provider enrollment and credentialing.*
Works closely with the medical staff to obtain input and support of program initiatives and improvements.*
Supports the medical staff functions and facilitates the transition and orientation of new medical staff.*
Along with VP Ambulatory and CHPG/Centura Leadership, maintains a cohesive management team that collaboratively meets the objectives of CHPG.*
Maintains a system of management reporting that provides the system with timely and relevant information in all areas of responsibility and oversees negotiation and finalizing of professional, consultant, and service contracts in accordance with Centura Health and CHPG policy.*
Responsible for building and maintaining strong culture by providing guidance and mentorship of associates and leaders within the orthopedic clinics and other areas of responsibility.*
Reviews and resolves complaints, concerns or questions relative to assigned areas.*
Is responsible for the timely resolution of problems or concerns relative to programs and holds the authority to carry out necessary changes.*
Assures coordination of accreditation and licensure activities and oversight of quality assurance/improvement initiatives for assigned clinics.*
Leads/supports development of Centura Health quality initiatives and other programs to continually improve cost effectiveness and quality of services and patient and customer satisfaction.*
Assumes responsibility for such duties and projects as may be assigned by the VP Ambulatory.*
Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.*
Demonstrates work practices consistent with Centura Health and department-specific safety, security and infection control policies.*
Must have ability to work effectively and collaboratively in a diverse and multi-cultural environment.*
Works with the Centura Health Physician Group executive leadership team and the Centura Health Planning department in developing short- and long-range business plans for assigned CHPG division.*
Consistent with CHPG priorities, plans and implements initiatives which support growth and a competitive advantage for assigned clinics.*
Ensures ongoing master facility planning to maintain physical properties on assigned clinics in a good state of repair and good operating condition and recommends improvements to facilities including construction renovation of structures and/or purchases of new equipment and information systems.*
Understands the needs of customers to the clinics and therefore plans and institutes new service delivery models, programs as assigned, or establishes departments as necessary to maintain operational efficiency and to meet service objectives and customer needs.*
Is actively involved in the community and community organizations to promote good public relations and to ascertain community needs as appropriate.*
In collaboration with Centura Health executives, establishes business development models to assure CHPG viable growth and volumes.*
Strategically evaluates and initiates measures to assure CHPG medical staff development and recruitment needs congruent with organizational growth strategies and operational plans.*

Manager Service Line Heart & Vascular Resume Examples & Samples

Minimum: Bachelor's Degree, Masters Degree Highly Recommended with emphasis in Health Care, Hospital Administration, MBA, Business Administration, Public Health or a related field
2+ years Hospital and/or Health System or related experience is required. Experience with multi-site healthcare organization. Experience in leading strategic operational initiatives
Extensive knowledge of Florida and Tri-County S. Florida healthcare environment
Extensive experience with interpreting complex multi-organizational strategic initiatives, with a demonstrated track record of effective problem analysis and resolution

Ob / Gyn Manager, Service Line-mountain View Resume Examples & Samples

Data Analysis experience preferred
Minimum of three (3) years proven leadership experience in a large, complex clinic setting driving change management
Demonstrated understanding and experience in the use of lean to improve management and operational processes
Demonstrated ability to plan, coordinate, evaluate, and direct activities of clinical & non-clinical personnel
Effective, dynamic communicator (written/verbal); with ability to communicate sensitive/tough messages with tact and authenticity
Demonstrated ability to work within and manage department budget
Demonstrated team-building skills and ability to influence change

Pediatric Manager Service Line-san Carlos Resume Examples & Samples

Certified Medical Assistant Preferred
Minimum of five (5) years progressively more responsible related work experience
Successful record in staff development and personnel management
Proven ability to manage a complex environment and plan and execute new services’ facilities and operations
Demonstrated understanding and experience in the use of lean principles to drive management and operational processes
Demonstrated critical thinking, problem-solving, and analytical skills
History of constructive and productive working relationships
Proficiency in Microsoft Office suite

Product Manager Driving Behaviors Service Line Resume Examples & Samples

Developing overall vision and strategy for Driving Behavior product line across all channels
Managing services throughout lifecycle driving new initiatives, enhancements, and business process improvements into development pipeline
Collaborating with teams across the organization to prioritize, develop, launch, and maintain service
Monitor and drive improvement in key performance metrics for service
Customer Focus – Ability to gather customer insights and prioritize product features appropriately
Product Management and Development experience

Supervisor Service Line Certified Ophthalmic Resume Examples & Samples

Responsible for day-to-day, minute-to-minute oversight of work in progress. Responsible for enforcing and following existing workflow policies and procedures (may provide input but not free to change it at will.) First-line for customer or patient complaints
Manages within operating and capital budget and may or may not have specifically assigned cost center: Develops budget recommendations, is responsible for managing within the budget, and may have input to the budget but is not accountable for creating it
Responsible for maintaining appropriate staffing levels and have final authority for approving overtime
Greater than 50% of time spent in supervision. Responsible for orienting and training new employees. Participates in hiring decisions. Participates in and/or conducts annual employee performance reviews subject to the final approval of a manager or director. First-line for employee recognition and discipline
Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism
High School Diploma; Associates preferred
Certified Ophthalmic Technician

Senior Director, Service Line Management Resume Examples & Samples

Responsible for leadership, communication and strategic direction for assigned Acute Service Lines across all acute care hospitals and affiliated services/ practices/ clinics
Translate business vision and strategy into operational tactics and builds organization infrastructure needed to achieve them
Use analytical and quantitative methods to enhance and improve processes, systems, and effectiveness for all affiliated hospitals and services by assembling data, analyzing performance, identifying problems and developing recommendations/ solutions which support the strategic priorities and the Company's mission and vision
Collaborate effectively with HSC, Hospital and Physician leaders to develop strategic relationships to strong alignment of purpose in support our strategic priorities and mission
Work in partnership with HSC and Hospital leaders in the organization and development of collective and functional teams while serving as a change agent to both identify opportunities to improve operations while promoting ongoing performance improvement and excellence
Scanning the competitive environment, leading business planning process and providing strategies to drive profitable service line growth while reducing costs per case
Partnering closely with senior executives, sales and marketing executives and service line management to enable growth strategies
Developing business case, including financials, for new program development and capital projects
Identifying and driving new physician and volume opportunities for the hospital ensuring alignment with clinical leaders
Working together with marketing and physician relations executives to promote the services to physicians and consumers
Collaborating with physicians to develop and foster positive working relationships
Develop plans to expand the delivery of efficient, quality services for all customers throughout the primary and secondary service areas
Demonstrates expert knowledge of clinical processes, quality and outcome measures, and patient intake and flow initiatives and experience designing work flows that exceed national averages
Serves as leader and primary resource person for all internal customers and end-users relative to assigned service lines
Holds fiscal responsibility related to effectively achieving growth through successful implementation of goals
Assesses outmigration patterns and local market needs
Develops service line plans that defines services, promotion, performance, quality standards, payor mix objectives, and population health goals
Works with clinical leaders, physician leaders and quality leaders to ensure goals are set with clear quality standards with a system for tracking and reported selected metrics
Develops and leads due diligence and integration activities for assigned service lines for development, mergers and acquisitions
Facilitates the development and implementation of leading practice models
Collaborates with other HSC Departments to develop tools, resources and dashboards to monitor and measure service line progress and success
Develops implements and maintains policies, procedures, standards, protocols, documentation systems, and programs that support the goals of the company
Conducts service line assessments of specific hospital systems as needed / required
Reviews assessment information and clinical Operating indicators with Leadership and formulates a plan for improvement
Recommends tools and resources needed to drive expected improvement
Works collaboratively with Duke Network Services, members of the Duke LifePoint team and the Clinical Quality Programs
Builds and maintains relationships with business operations, HITS, and vendor partners
Undergraduate degree in Nursing, Allied Health or Healthcare-related business program
Master's Degree - MBA or MHA strongly preferred
Clinical degree/ cerfification/licensure such as Registered Nurse, Registered Radiologic Technologist or Registered Cardiovascular Invasive Specialist required
Prior experience developing Physician Engagement processes and models with high physician engagement scores
Advanced understanding and development of clinical workflow in patient care areas and services to include surgical and perioperative services, Cardiovascular services, post-hospital rehab (e.g. cardiac rehab), Diagnostic Imaging Services and Patient Access
Proven ability to grow service lines and market share
Prior experience developing quality and performance reporting for service lines
Minimum of seven years experience of progressively responsible leadership managing clinical service lines
Minimum of three years' experience with pertinent Joint Commission, MQSA, CMS, ACR, ACC, STS, and HIPAA requirements and guidelines
Minimum of three years' experience with performance improvement and data reporting including external data registry reporting such as American College of Cardiology NCDR, STS and SCPC
Proven communication skills in dealing with all members of the clinical team including physicians to drive needed improvements in hospital services
LEAN experience / certification preferred
Experience in development of reference based continuing educational programs using Adult Learning Principles
Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the Corporation and the immediate supervisor
Relevant experience in a large healthcare system or IDN (at a Regional or Corporate level) higher desired and strongly preferred
Experience in planning, assessing, and implementing change
Proficiency in the use of Microsoft Office products induding Excel, Word, Outlook, PowerPoint, and Project
Willing to travel approximately 50% of the time

Service Line Director, Neurosciences & Pain Resume Examples & Samples

Collaborates with physicians, clinical leadership, department management, inpatient, outpatient and ancillary departments to optimize the continuum of care for patients and families who receive care under the Neurosciences and Pain Programs
Provides leadership for service line initiatives and programs such as performance improvement, quality, risk management, patient satisfaction, and physician relations
Develops and implements strategies to provide the highest level of clinical and patient services while also meeting all regulatory requirements and financial expectations
Develops and implements strategies to increase hospital and physician partnerships
Leads all aspects of practice and service line operations including daily operations of physician practices, operating and capital budget preparation and oversight; development of staffing plans and hiring, human resource management, establishment of annual site goals, metrics, and performance management systems; development of site management teams; establishment and monitoring of customer service goals and performance; measurement and improvement of provider, patient, and staff satisfaction; and daily problem-solving
Coordinates with leadership in implementing utilization management initiatives, policies, and procedures
Partners with senior leaders in development activities and related efforts to promote service line growth and increase market share
Responsible for the development and implementation of operating policies and procedures as directed by the CEO
Provides detailed analysis of issues, root causes, financial impact, and reports to senior management relative to Neurosciences and Pain physicians and practices
Monitors trends in reimbursement for the service line and clinical programs. Develops and implements operational action plans to ensure financial results
Identifies and evaluates practical options and solutions as well as new products and services
Tracks results through appropriate metrics and tools
Works with physicians, clinical staff and practice management staff to ensure that practice and system goals and objectives are met
Working with necessary hospital and HR staff, provides input and assistance to physician recruitment
Works with senior leadership team and physicians across CCHC to promote system thinking on major clinical issues
Participates and contributes to long range operational and strategic planning as requested
Performs other work related duties as assigned or requested
A Master's degree in management or a related field or equivalent experience is required
5-7 years Healthcare experience in a senior management role
Strong analytical/financial skills
Creative, strategic thinker
Demonstrated ability to organize, direct and lead special projects
Ability to analyze the needs of the organization on a short-term and long-term basis
Outstanding communication skills with a demonstrated ability to communicate persuasively, both orally and in writing
Strong, proven ability to drive change across multiple constituents within an organization

Director Service Line Development Resume Examples & Samples

Provides objective data and analysis that enables hospital and service area leadership to make informed decisions and achieve strategic growth
Directs and motivates subordinates to achieve functional goals and carry out initiatives efficiently and with regard to cost and quality
Creates, implements, and monitors hospital tactical plans that are aligned with key business and strategic initiatives
Promotes corporation and ensures positive stakeholder relations through active local community engagement
Licensure: None specified
Training: None specified

Assistant VP Cardiovascular Service Line Resume Examples & Samples

Serves as a member of the CVSL Stakeholder Council, Leadership Council and User Group
Assists with development and presentation of CVSL Monthly Operating Report (MOR), Mid-Year Review, Annual Business Plan and other organizational leadership updates
Collaborates with corporate stakeholders (e.g., CSG, HPG, IT&S, Marketing, PSG, PPR, SCRI, SRG, etc.) and aligns on departmental priorities
Networks with other corporate-based Service Line Leaders to share best practices and opportunities
Recruits, develops and/or mentors field cardiovascular service line leaders
Adheres to established system-wide and departmental policies, procedures and objectives and develops policies and procedures, as appropriate
Promotes a work environment that fosters employee development, self-directed teams and establishment of communication processes
Possesses hospital and/or multi-hospital-system level service line planning (preferably Cardiovascular) experience and good grasp of administrative and clinical work flow in care settings including inpatient, emergency department and outpatient
Understands major trends in healthcare, managed care and reimbursement, and is familiar with point-of-care products and medical informatics trends and tools
HCA experience preferred or similar-level cardiovascular experience outside of HCA
Excellent interpersonal skills and can work effectively with senior-most organizational and physician leaders across a diversity of work styles and personalities
Strong leader with a mature sense of priorities and solid practical experience who can design and implement systems within the framework of technical boundaries
Politically savvy, has a high tolerance for ambiguity and can work successfully in a matrix management model
Strong ability to delegate operational tasks and hold team accountable for operational effectiveness
Collaborative and consensus-building skills
Tireless work ethic with flawless attention to detail

Service Line Director Neuroscience / EMS Resume Examples & Samples

Master's degree in Health Care or Business Administration is highly desirable**
3 years in the following areas
Proven capabilities developing and facilitating service lines
Must have written and implemented strategic plans, business plans, and performance improvement plans
Must have extensive knowledge of healthcare trends, especially trends and issues related to Neurosciences, Spine, and EMS services
Must be able to integrate market, competitor, operational and financial information to create SWOT analysis and formulate business strategies
Experience must include successful program planning implementation, evaluation, budget preparation/ management, and physician relations
Must have financial skills to do extensive analytical analysis regarding cost reductions and revenue enhancements
Must be able to generate pro-formas
Must have strong market analysis skills including assessment of referral patterns, market share data analysis, and opportunity assessments
Must be able to understand quality and efficiency metrics and indicators

Consulting Product Analyst Service Line Solutions Resume Examples & Samples

Identify product gaps and leads enhancement efforts
Collaborate with business owners to determine technology needs and translate those needs into system requirements and design specifications
Lead the preparation of system development artifacts such as requirements, analysis, process flow and design system documentation including user guides and system administration procedures for portal and workflow applications
Lead the creation of standardized programmatic reports for the enterprise
Lead the enterprise deployment to the Radiation Oncology community including configuration, testing, and training
Work closely with each program to ensure software usage optimization
Develop and identify potential operational changes to streamline operations and enhance service delivery
Oversee new interface coordination per the deployment schedule and assist with future integration strategies to support the service line
Provide tier 2 customer support to the end users
Ability to multi task, given various task assignments, assisting management in prioritization of tasks
Take ownership of responsibilities, working individually or with teams to accomplish goals
Work with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverables
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Values Statement”
Knowledge of business process improvement, workflows, evaluation of processes, business process modeling and data modeling preferred
Professional demeanor and positive attitude; customer service orientation
Ability to accomplish IT project assignments, analyzing a number of alternative approaches in the process of advising management on aspects of IT system development, operations and solutions
Excellent communication and inter-personal skills
Ability to learn, understand, and apply new technologies, methods, and processes
Working knowledge of scrum and agile project delivery methodologies
Demonstrate ability to establish and build strong relationships across a broad range of personality types
Excellent ability to communicate effectively with HCA staff and information technology personnel verbally and in writing
Demonstrate strong customer orientation
Excellent leadership and teaching abilities
Demonstrate advanced computer skills
7+ years. Experience on increasingly challenging projects in business with a proven delivery track record
Demonstrated advance subject matter experience of a service line application
A background working with a fast paced, results oriented environment
Some travel required but generally less than 25%

Administrative Service Line Director Resume Examples & Samples

Leads a dedicated team of RNs, managers, RN Leaders and Support Staff assigned to the Center
Maintains visibility within DHS facilities/clinics and serves as a resource for expertise and guidance for the Nurse Managers and Nursing team of the Center
Leads and/or participates in ad-hoc DHS projects
Bachelors in Nursing, Business or related discipline
Minimum five years financial and operational management experience managing a NCI designated facility to include business operations and clincial areas

Administrative Service Line Director Resume Examples & Samples

Establish and maintain plan for effective management of financial, human, material and informational resources within nursing services departments
Responsible for the development, approval and implementation of standards of nursing practice and delivery mechanisms for Dimensions Healthcare System (DHS)
Collaborate with the Chief Nursing Officers, Medical Staff, and related health advisory committees in developing the heath care system’s mission, strategic plans, budgets, resource allocation, operational plans and policy decisions
Collaborates with the CNO and other DHS management in identifying and implementing innovative models and best practices with an emphasis on quality of care, service improvements and cost reduction
Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of services and cost effective utilization of necessary services
Maintains and updates administrative policies and procedures related to nursing. Oversees the development of department standards as identified by regulatory agencies including policies and procedures. Provides clinical and professional oversight for areas of accountability
Assures successful implementation of organizational strategies including but not limited to: hospital efficiency, work place safety, supply cost management and patient satisfaction
Achieves staffing ratios and optimal patient outcomes w/ minimal dependence on premium pay (overtime and registry/traveler staff)
Mentors nursing managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, and outcomes based practice
Plans, organizes, directs, evaluates and coordinates the staffing function including effective use of position control, scheduling practice, time and attendance system and staffing system
Develops & manages a high-functioning staffing office team that effectively utilizes resources, systems, & policies & procedures
Maintains a state of continuous regulatory readiness
Minimumfive years of progressive leadership experience in surgury including a minimum of five years of management/leadership experience (e.g.; service line administrator, clinical leader, department manager or director)
Demonstrated knowledge of healthcare related federal and state laws and regulations
Demonstrated ability to achieve results in a union environment
Demonstrated strong interpersonal communication skills
Demonstrated ability to lead and manage through influence and change. Proven strong quantitative and IT systems skills

Ort-cv Service Line-a-p Bonus Eligible Resume Examples & Samples

Communicates procedural needs to appropriate personnel
Performs the surgical scrub in a timely manner and according to policy and procedure
Organizes instruments and supplies on the sterile backfield according to standard set-up
Arranges instruments on the mayo table and draping materials in the order of use
Maintains a clean and orderly operative field
Performs surgical counts per policy & procedure. (Instruments, Sharp, Sponge counts)
Prepares and applies dressings independently in a timely manner

Service Line & CC Operations Manager Resume Examples & Samples

Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Provide leadership in the development, and execution of the HP Services Vision - helping customers transform their business and derive measurable business value from their IT investment
Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business
Provides mentoring and guidance to peers and lower level employees
Typically 12+ years to demonstrate mastery of Service Business Management
Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
High knowledge of IT and services industry
In-depth and broad knowledge of company organization, functions, culture, HPS services portfolio, routes to markets, and end to end processes
Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of- the-art functional, or business knowledge
Highly developed problem solving abilities
Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment
Ability to correctly design reports and interpret their output
Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen
Excellent presentation skills. Highly developed negotiation/ influencing skills

Oncology Service Line Director Resume Examples & Samples

Requires a Masters of Science in Nursing or MHA, MPH or MBA
Oregon State Registered Nursing License preferred
Minimum 10 years leadership experience in a healthcare organization with clinical management experience in cancer services or other service lines
Healthcare administrative experience including strategic planning, marketing, budgeting, customer service, performance improvement and working with physicians to change/improve service levels
Excellent communication oral and written communication skills, analytical skills applied to markets and clinical service development, data management, analysis and presentation skills, knowledge of CQI methodology, facilitation skills, and knowledge of regulatory issues
Ability to work collaboratively with a wide variety of leadership staff and physicians
Excellent computer skills including experience with excel, access and data report development
Candidate has demonstrated both core and director talents in prior leadership positions
Establish and update the strategic and annual work plans for cancer services as part of the Oncology Service Line and Salem Health, including the evaluation of trends in cancer care and investment opportunities in technology and care delivery
Oversee service line performance to agreed-upon targets in volume, financial margin, quality, and patient satisfaction as stated in the annual plan and budget
Provide leadership and direction to the Oncology Service Line including the care management program, patient education, community outreach for cancer services
Operationally responsible for Oncology Service Line (Radiation Oncology, Salem Cancer Institute, Infusion & Wound Care Clinic, Cancer Registry, Cancer Research, and GYN/ONC Clinic)
Oversee integrated cancer services program design, structuring, implementation, and ongoing operations from a patient-centered vantage point

Dir Qm-service Line Resume Examples & Samples

Plans and directs all aspects of the Quality Management/Performance Improvement program of the service line
Develops methodologies that enhance problem-solving and effective resolution of identified patient care issues
Oversees orientation and education on quality improvement and performance improvement theoretical frameworks that promote high quality patient care
Develops and implements appropriate measurements to assess processes and outcome of patient care
Implements NSLIJHS standards for continuous improvement of Press Ganey scores for Service Line, monitors results and drives changes
Facilitates a multidisciplinary approach to issue resolution and process improvement
Creates and evaluates the Performance Improvement Program for the service line annually
Fosters participation in NSLIJHS Performance Improvement initiatives to share and learn best practices
Maintains and ensures confidentiality of Quality Assurance documents in accordance with statutory regulations
Performs chart reviews and abstracting quality metrics for performance improvement/regulatory compliance
Ensures compliance with regulatory requirements with regard to statutory standards
Provides departmental updates on Quality Management/Performance Improvements to the (Performance Improvement Coordinating Group) PICG, and serves as a liaison between Ambulatory PICG and the service line
Oversees investigation and reporting as needed with submission of root cause analysis findings and recommendations
Maintains current knowledge of regulatory changes pertaining to Quality Assurance/Performance Improvement activities
Coordinates and communicates all Performance Improvement activities
Promotes effective patient safety and performance improvement initiatives to improve processes and outcomes of care
Promotes failure mode analysis as a methodology for proactive assessment to improve care delivery
Collaborates with all sites/services on performance improvement initiatives
Assists with the On-Boarding of new practices
Participates in prioritization of performance improvement teams
Facilitates and coordinates service line collaborative care council
Collaborates with service line
Shares best practices and lessons learned with members of physician practices
Bachelor’s Degree in Nursing Master’s Degree, preferred
Current license to practice as a Registered Professional Nurse in New York State
Minimum of seven (7) years of progressive professional and management experience
Current knowledge and understanding of NY State Department of Health regulations, CMS regulations and Joint Commission functions and standards
Clinical expertise and demonstrated leadership in specialty area

Manager CSP Service Line, HSS / Stamford Resume Examples & Samples

Associate's degree required, Bachelor’s degree preferred
At least three to five years of supervisory experience working in a hospital Central Sterile Processing environment
Certification in Central Service Technical training (CRCST) and CS leadership training (CHL) required
In depth knowledge of technical concepts and standards pertaining to Sterile Processing operations
Ability to management multiple priorities and projects at once and work independently
Exceptional written and verbal communication skills
Proficiency with MS office suite and basic computer skills required
Ability to quickly establish a trusting working relationships with the CSP and Perioperative Management leadership teams in both HSS and Stamford facilities
Ability to build and maintain strong relationships with vendors and customers in the perioperative and nursing areas
Strong interpersonal and communication skills. Ability to cultivate a visible presence and the savvy to interact with senior leadership and staff across the division. A genuine enthusiasm for working with healthcare professionals
Strong clinical/technical knowledge of CSP production, operations and processing equipment
Demonstrated ability to manage multiple tasks simultaneously in a “hands-on” manner, adjusting to issues as needed in a dynamic work environment. The ability to prioritize and effectively anticipate and respond to issues as they arise
The ability to recognize and take responsibility for your own mistakes and work diligently to rectify them
Strong human resource management skills and knowledge of labor standards and laws
Strong presentation and facilitation skills necessary to conduct shift and staff meetings
The ability to model the basic values and principles of the Central Sterile Processing department

Service Line Director, MAP Resume Examples & Samples

Contribute to global client account plans through development and implementation of MAP specific action plans targeting Medical Affairs and Clinical Development professionals
Provide reliable assumptions on business growth and achievable objectives, and ensure that appropriate selling margins are approved
Actively participate in the proposal development process to ensure client needs are addressed and PAREXEL MAP value proposition is effectively articulated
Responsibility for overall ownership of client relationship and client strategy for portfolio's
Act as escalation point for questions on the studies and programs in the portfolio's
Broad knowledge of pharmaceutical and biotech industry
In-depth knowledge of MAPs
Portfolio management
Networking
Proven strong business and commercial acumen; Strong financial management skills
Proven consultative selling and negotiation, communication and customer-management skills
Proven ability to lead cross-functional teams
Ability to develop creative solutions
Profound knowledge about the full drug-development cycle, with a focus on commercialization
Significant pharmaceutical industry experience, medical affairs experience preferred
Late Phase clinical research and/or product marketing
Business development/consultancy
Knowledge of all applicable regulatory requirements
CRO experience preferred

Cs-business Service Line-senior Specialist Resume Examples & Samples

Effective verbal and written communication with both external and internal customers
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Conduct research as needed
Critical thinker and ability to exercise independent judgment
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Senior Analyst Service Line Resume Examples & Samples

Leads and guides lower level Analyst in the completion of assigned tasks
Coordinates monthly statistical reports, reviews and performs analyses to assist in monitoring service line performance. Compiles and maintains monthly service line statistics by hospital. Works with hospital Directors to coordinate volume, revenue and expense related information and trends
Assists in coordinating projects planning, support documents, presentation of deliverables and implementation of a more complex nature
Assesses financial and operational reports (monthly budget reports, internal departmental reports, average length of stay reports, physician reports) and performs relevant analyses. Translates complex financial and operational data into understandable format
Participates in development of short and long term action plans including but not limited to goals and objectives, resource requirements, and completion schedules for assigned projects. Assists in the development of standardized data collection, the use of benchmark data and reports across system hospitals
Assists in the development of computerized databases to support the service line
Supports service line operational initiatives and program development
Identifies and supplies analysis of cost saving opportunities including the support of Procurement initiatives
Assists in the development and presentation of hospital annual budgets for the Service Line. Prepares relevant data requirements, analytical support and other follow-up for presentations including but not limited to tables, charts and graphs
ADA Essential Functions
Bachelor’s Degree in Health Administration, Public Health, Business Administration or related field, required. Master’s Degree highly preferred to ensure analytical and project management techniques and principles
Minimum of five (5) years experience in planning and financial analysis, required. Related computer applications, required

Director Oncology Service Line Resume Examples & Samples

Bachelor’s Degree in clinically relevant field
Master’s Degree in Nursing, Business Administration, or HealthCare Administration, Preferred
Minimum 5 years' experience in oncology patient care, with at least 2 years' in Management role
Proficient in basic computer skills (Word/Outlook/Excel/PowerPoint
Progressive management experience in an acute care environment, preferably in an oncology setting. Management experience in the outpatient Oncology setting

Service Line Administrator Resume Examples & Samples

Functions as an effective and productive member of the leadership triad by actively contributing to overall strategic planning, vision and mission implementation for the Service Line. Provides broad leadership and strives for success at all levels of the Service Line
Ensures thorough direction and coordination of activities, service line-specific goals and objectives related to the strategic plan are: developed, translated and/or prioritized according to the overall system goals and strategies (i.e. Strategic Quality and Safety Plan, etc.); and implemented and evaluated on an ongoing basis
Is responsible (along with other SL leadership members) for ensuring clinical and/or technical operations are focused on the delivery of quality care
Ensures business planning and completion of program requests as needed to secure personnel and equipment for the SL
Drives consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution’s ICE Leadership and Service Line leaders
Works with the ICE Strategy Office on proposed program expansion and needed analysis
Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margin and quality
Serves as an active member of the SL Administrators Council
Accountable to outcomes that will include measureable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, work force indicators (turnover, vacancy, advancement), etc
Utilizes data to manage appropriate resource utilization and skill mix
Is a member of the SL Leadership team that ensures compliance with all regulatory agencies, governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, and physical properties. Implements appropriate changes
Ensures efficient business operations (including process improvement) of all aspects of the service line to facilitate patient access, expense management, productivity, patient safety and patient & family-centered care
Facilitates and disseminates clinical, financial, and operational information to providers, so they have the tools needed to improve performance
Directly responsible for template management and follow up on the UAMS Clinical Activity Report (as applicable)
Manages biweekly/monthly/quarterly productivity metrics related to established targets benchmarked to (MGMA, Action OI, etc.) for clinics and departments within the SL
Works closely with OHR and their assigned Human Resources Manager to ensure appropriate staffing and management of employee relation issues within the Service Line. Develops a talented and cohesive management team and fosters entrepreneurial and innovative thinking among all SL employees
Builds and sustains a team-oriented, positive, problem-solving collaborative organizational culture that is principle-centered and guided by shared values for excellence together
Provides oversight that ensures processes for hiring, onboarding, training, developing and evaluating providers and staff members within the service line
Responsible for personnel management (many via matrix) of administrative staff to include coaching, evaluation and discipline as appropriate
Serves as the Liaison to the Financial Management Office (FMO). Plans operational and capital expense budgets in conjunction with their partner who is assigned from the FMO
Reviews fiscal performance of all cost centers, satellite offices, diagnostic services and other ancillary services
Takes an active role with value analysis and as appropriate serves on teams that reduce cost without sacrificing care
Identifies potential savings in supplies, conducts analysis for savings, and works closely with the clinical team to implement opportunities, track performance and seeks ways to continually improve
Increases the use of Standard operating procedures
Serves as the liaison to the Integrated Clinical Revenue Cycle (IRC) and interfaces with IRC to ensure maximum use of clinical/exam space and resources and manages the capturing/closing of all billable encounters
Serves as the liaison to the Contracts Management Office and ensures coordination on clinical contracts
Collaborates with campus operations to ensure facilities and environment of care are functional, safe, and aesthetically inviting to patient, families and other visitors
Works with other Service Lines as well as Medical Center divisions, departments, offices, etc. that are part of the ICE Core to ensure compliance with relevant policies and practices. (e.g., is responsible for interfacing with clinical engineering and value analysis, etc.)
Collaborates with UAMS Colleges for faculty-related concerns, questions, onboarding, issues, etc
Serves as the Service Line liaison and manages oversight of clinical research activities that occur within the assigned SL
Engages all staff in learning the importance of clinical research which leads to better patient outcomes. Engages all staff to participate in clinical research activities pertinent to their job duties
Works with clinical informatics and information technology to ensure appropriate supports for medical, clinical and research excellence
Available as needed 24/7 to ensure effective, efficient operations
Works with the Outpatient Director for the Behavioral Health Service line to ensure that Joint Commission and other regulatory standards specific to Behavioral Health are met. This includes a Behavioral Health Outpatient Joint Commission certification, a Methadone Joint Commission Certification, as well as the UAMS Hospital Joint Commission requirements for Inpatient Psychiatric units
Responsible for completion of Medicaid Cost report specific to the Behavioral Health Service Line for RSPMI services
Bachelor’s degree in business, finance, healthcare administration, clinical or related field
Minimum of 10 years executive managerial experience required
Advanced managerial degree (MBA/MHA or related degree) is strongly preferred
8 – 10 years of health care administration experience with a progressive health care organization (both inpatient and outpatient settings) preferred

Executive Director, Orthopedic Service Line Resume Examples & Samples

Bachelors required; Master' preferred
A minimum of 5 years of management experience in a complex multi-specialty medical practice environment with emphasis on program development, financial management and performance improvement
Extensive experience required in the management and direction of personnel, development and formulation of programs, goals and objectives
Comprehensive knowledge of all aspects of departmental operations and techniques as well as demonstrated proficiency in communication skills
Financial knowledge and strong communication skills required

Assistant Marketing Manager Service Line Resume Examples & Samples

Marketing and communications strategy development at the country and Africa sub-Area area levels working with relevant Global teams to ensure alignment
Close liaison with the South African Service Line Leadership Team to ensure Go-to_market alignment to the overall business objectives
Close liaison with EMEIA and Global Brand and Marketing team/s to ensure alignment with the global strategy and area priorities
The role requires a good understanding of the services offered by the firm and the revenue generating priorities to ensure that the Go-To-Market supports the various service lines in achieving their objectives
Management, oversight and where required direct involvement in the execution of local brand and relationship building campaigns that reinforce the company's positioning through
Advertising
Sponsorships
Exhibitions and conferences
Events and hospitality
Mailshots and newsletters
Thought leadership
Marketing collateral
Media relations
Recruitment marketing
Management of onsite, outsourced event managers
Management of external service providers ensuring correct interpretation of visual identity and messaging as well as commitment to quality, including
Oversight of the development and implementation of issue/crisis communication plans working closely with Quality & Risk Management and media relations teams
Recruitment of new hires as the need arises
Management of client relationships at a system and process level ensuring
Data quality on all firm's clients in CRM system
Support from account leaders
Financial management and planning including preparing of annual budgets and reforecasts
People management, motivation, collaboration and performance management
Formal counselling of direct reports in line with the firm's performance management process
Marketing Qualification
Minimum of 6 years Marketing & Communications work experience, with a minimum of 2 in a managerial capacity
Previous corporate exposure, with a preference for candidates with experience in Professional Services
Diverse marketing skill base
Leadership skills - ability to motivate and inspire subordinates
Ability to operate professionally at the executive/client level
Strategic mind-set
Excellent English language/writing skills
Presentation skills
Self-confidence and a positive outlook
Time management skills and ability to multi-task
Deadline and outcome-driven

Reference Data-it Service Line Account Lead Resume Examples & Samples

Define and then assist in the execution of the strategy for a number of account and SSI solutions
Support programmes and projects which have touch points on the account and SSI domain / solutions
Support the steady state, BAU of Account Data Management services
University graduates (2:1 or 1st class) ideally coupled with risk/finance or previous reference data experience (e.g. Onboarding), strong business analysis background
Strong analytical skills, proven track record over at least 10 years in business requirements analysis and specification writing for projects in a financial industry / banking / risk/finance environment
Project management skills in a financial industry / banking / risk/finance environment are a valued asset
Strong data management background
Business process management background
Ability to work in an environment with complex banking background requiring an equally complex solution,
Ability to co-ordinate diverse client, user and IT teams, also across Divisions, to achieve deliverables agreed upon within set deadlines
Our prime language is English, German is an asset but not a must

Service Line Analyst Resume Examples & Samples

Bachelor’s degree in finance, information systems, management engineering, business administration, or equivalent combination of education and experience
Three (3) or more years experience in a Decision Support or similar Information Analysis role
Experience developing proformas, business plans, service line analysis/reporting or other business projection models essential
Five (5) years experience in healthcare administration
Skill in use of spreadsheet, relational database software and Word
Well versed in health care issues and trends
Expert knowledge in the use of statistics, spreadsheets, relational databases and working with multiple data sources
Ability to communicate in an oral and written manner including the ability to prepare and deliver small and large group presentations
Proven analytical skills to identify and comprehend opportunities for financial and operational improvement through data analysis and interpretation
Outstanding customer service capability required
Master's degree in Business or Healthcare Administration
Experience in a hospital and physician practice setting

Orthopedic Service Line Administrator Resume Examples & Samples

Leads the design, development and implementation of a comprehensive Service Line strategic plan intended to support Banners operating model by establishing processes and methodologies dedicated to Service Line operational effectiveness, supply-chain management, clinical effectiveness, personnel management, physician collaboration and support, logistics and fiscal management
Develops strategies and plans for the High Value Network. Ensures that there is a streamlined distribution system in place whereby all patients achieve effective, efficient and high quality care in the most cost effective manner. Ensures ease of access, clinical effectiveness and standardization in orthopedic practice across the care continuum
Leads the organizations efforts in establishing evidence-based practices specific to designated Service Line through effective resource management and ensuring maximum patient benefit through efficient and effective Service Line standards and practices in collaboration with Banners appropriate CCG
Participates with the Regional Presidents, Vice President, and facility leadership in the development and implementation of strategic planning relative to the Service Line
Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput and patient safety. Supports a patient-centered, healing environment
Promotes a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. Champions, models and promotes service excellence philosophies and behaviors at the facility, regional and system levels to enhance overall patient experience
Builds, hires, trains and leads a highly effective Service Line management team. Provides support related to organization strategy, design and consultation. Fosters a smoothly functioning, efficient organization through anticipating problems and the timely and effective resolution of disruptions. Builds a highly effective, integrated Service Line platform including development, implementation, oversight and maintenance of the Service Line functions to include: assigned centralized operations and High Value Network management
Promotes financial stewardship and clinical excellence for the Service Line in both operational and capital acquisition processes. Allocates financial, information and human capital for improvement activities, ensuring the efficient delivery of cost effective services to patients, providers and hospital departments. Establishes performance measures, assesses and evaluates operations and works with facility management to assure efficient and effective delivery of services

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Service Line Marketing Leader Resume Examples & Samples

Ensures Mercy Virtual’s marketing and communication needs are prioritized, realized and implemented on a timely basis
Reviews work with Mercy Virtual President and Chief Administration Officer to prioritize work and manage customer expectations
Supports the establishment of Mercy Virtual’s market-specific goals, identifying strategic priorities for the center and determining how to best meet acquisition and awareness goals
Develops, implements and measures fully integrated marketing initiatives, with a distinct focus on acquisition, retention and loyalty
Leads the review and development of Mercy Virtual’s website content, ensuring a timely and accurate representation of services and locations, while supporting the overall content strategy
Maintains ongoing relationship with Mercy ministry, regional and community leaders; represents Mercy Virtual throughout all communities
Participates with senior leadership team in strategy development
Utilizes analytics to provide telehealth trends and market insights, and interprets/presents data to drive decision making and collaboratio
Collaborates with Business Development, Marketing Planning & Service Line Strategy, Digital & Brand Experience, Operations & CRM, and Communications to ensure successful implementation of all marketing initiatives
Provides reports to the leaders of Mercy Virtual and Integrated Marketing on a regular basis and as needed
Partners with Human Resources on co-worker engagement and communications initiatives
Oversees day-to-day implementation of market-specific plans
Coordinates the development and oversees implementation of marketing plans, particularly in areas related to Integrated Marketing
Ensures alignment of Mercy Virtual marketing strategies with Integrated Marketing and across all lines of business
Implements and maintains Mercy Virtual identity program in all communities
Implements and maintains Mercy Virtual brand, culture and experience in our markets
Collaborates with Mercy Virtual executives and Business Development in support of the Mercy’s business development work
Shares Business Development goals with Mercy Virtual team; assures effective return on investment for marketing and communications activities
Collaborates with the Mercy’s Integrated Marketing Communications team on all media relations; supports team in news making tactics
Leads Mercy Virtual team in interactive work with other Integrated Marketing functional teams (Digital & Brand Experience, Communications, Business Development, Marketing Planning & Service Line Strategy, Community Relations, and Operations & CRM in support of marketing & advertising plans
Leads initiatives with the goal of enterprise implementation
Oversees regional sponsorship budget and works with leadership to make annual selections
Develops and manages centralized marketing budget for Mercy Virtual
Participates in leadership planning and presentations throughout the Mercy ministry, as well as with other health care providers with whom Mercy has partnerships
Maintains familiarity with state-of-art health care marketing through networking, professional organizations, industry literature and other methods
Embraces the fluidity of the healthcare industry and the many changes likely to occur in the coming years, acknowledging that ministry needs will require role variation for all
Minimum of 10 years progressive experience in marketing and communications; demonstrated track record for success
Proven track record in utilizing segmentation, targeting, positioning, branding, customer strategy, product development, and/or pricing strategies
High degree of knowledge in telehealth/virtual medicine preferred
Strong social media skills and knowledge
Experience in new product/service and company/division startup mode with growth to maturity
Internal health system messaging/branding
Experience supporting marketing/PR needs of intercompany partnership
Exceptional writing, editing and project management skills
Ability to lead and perform effectively at leadership level
Consultative and collaborative leadership style with a results-driven approach
Manage change in a positive and collaborative manner
Credible and articulate, with excellent oral and written communication skills
Experience presenting to senior leader teams
A highly analytical approach, used in a wide range of responsibilities
Ability to extract meaning and suggest action items from data, not just report metrics
Innovative and creative thinking balanced with pragmatism (big-picture thinking)
Organizational leadership and team development (leads through influence)
Intellectual horsepower (highly analytical and strategic)
Drives for results in prioritized manner (balanced sense of urgency)
Listening skills, minimal ego (listen first, then respond)
Complex problem-solving, with hands-on ability (create options, then converge)
Organized and attention-to-detail approach (strong tactical execution)
Highly resourceful (stretches people and money; compresses time)
Agile (can adapt quickly to a changing environment)
Collaborative (works with peers across many functionalities within the company)
Financially minded (P&L responsibility and mindset)
Ability to work both independently and collaboratively
Ability to relay analytical insight to stakeholders, with various levels of analytical and digital knowledge and at all levels of the organization
Meticulous attention to detail, with an overall passion for continual improvement
Ability to thrive in a fast-paced, high-energy environment
Possess high degree of integrity and moral character
Organized, reliable self-starter with strong creative thinking, analytical, problem-solving, decision-making and interpersonal skills
Ability to influence and manage change in a positive and collaborative manner
Ability to interpret qualitative and quantitative data and use in decision making
Ability to travel as needed

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VP, Service Line-orthopedics Resume Examples & Samples

Negotiating skills specifically related to joint venture and/or other physician integration strategies, supply utilization and procurement
Understanding of service Line trends specific to Orthopedics and Musculoskeletal program development, as it relates to reimbursement, growth/niche markets, outreach opportunities, and physician and staff relations
Specific product and procedural knowledge related to current and future technologies and procedures
Develops and implements the creation of an Orthopedics and Musculoskeletal Service Line
Is adept with qualitative, quantitative or technical tools needed to perform the job
Able to understand and apply information, policies, procedures and skills required by the position
Capable of leading and developing the St. Vincent Orthopedics and Musculoskeletal Institute to become one of the best Orthopedics Programs in the nation (as measured by outcome indicators)
By working with the physician executive and medical leadership structure, can develop the orthopedics medical staff to effectively deliver the highest level of orthopedic patient care and related services consistent with the organization's goals and objectives
Working closely with Community leadership, providers, and payors to establish relationships between and among groups
Staying abreast of the various state and local community political, economic, demographic and competitive climates, and promoting creative leadership and pursuing new fields for servicing unmet needs
Consistently articulating the vision of the Orthopedics and Musculoskeletal Institute organization, building and supporting the culture, and fostering an atmosphere of constructive growth and expansion
Developing and ensuring the implementation of strategies to build a strong market franchise, superior financial results, and long-term value for the community, within the context of a large integrated healthcare network
Gathering market intelligence and developing inroads/relationships with external groups of physicians within Indianapolis and throughout the region and neighboring states
Identifying differentiating factors regarding new facility/orthopedic services programs versus other programs in the marketplace
Effectively positioning facility in the marketplace, creating positive external perception
Developing an annual business plan specifying market, customer services, quality and outcomes measurements, and financial performance targets for the organization
Overseeing all financial operations to assure cost effectiveness and financial integrity, with a balanced emphasis on revenue enhancement, productivity, utilization management, and overall profitability
Is cognizant of the rising cost of healthcare and how that impacts consumers (patients)
Strong dynamic leadership skills as demonstrated through effective communication of strategic direction, the ability to create enthusiasm, and to instill commitment and motivation for challenging goals
Proven community relations skills, which will enable the successful candidate to deal effectively with members of the community as well as members of the staff
Minimum Qualification: Two years of experience in an executive leadership role. Five years of experience in a leadership role

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VP, Cyber Service Line Director Resume Examples & Samples

Resource management, personnel management, strategic planning, service category development and management, and program and capture support within defined Service Line directorate capability portfolio
Bachelors Degree and 15+ years of recent management in progressively larger organizations and 2+ years of recent experience managing an organization over 250 people
Experience managing in a matrix organization structure is preferred
5+ years recent experience in managing organizations providing cybersecurity and/or cyber operations (CND/CNA) services
Must have a detailed understanding of the Cyber marketplace for US government, to include Federal Civilian, DoD, and IC customer segments
Must have a thorough understanding of business development and capture
Must have excellent writing skills and ability to communicate effectively, including public speaking, and briefing senior executives in SAIC and government
Must have a thorough understanding of strategy development and execution, capability management, people management, and cyber technologies
PROGRAM EXECUTION
As requested from PM, provide technical SME support, resolve technical issues, and assist in implementing in-process changes during execution
BUSINESS DEVELOPMENT SUPPORT
Assign Solution Architects/Technical Leads as well as technical staff for each opportunity in CRM Lead for SL tactical Bid/No-Bid decisions/assist in capture discussions ; color review participation; support customer briefings
Manage BOE process within directorate (assign, review, train, approve); assign lead estimator for each capture opportunity
Make-buy decision input to SLM
SERVICE LINE MANAGEMENT
Personnel/Resource Management Lead for staffing management - workforce rebalancing decisions; demand deployment decisions; incumbent capture ; timesold and utilization management; assign Hiring Manager Manage compensation of directorate ( e.g. salary actions, year-end and spot bonus, sign-on bonus, relocations) IAW company guidelines and coordination with CG Select and develop effective SLTLs and associated teams with consideration of SLTL experience, team geographic profile, skills alignment, and program management interfaces
Discuss/enable/optimize/affect staffing opportunities and career development with direct reports and directorate employees Manage directorate training and budget based on enterprise training objectives as well as necessary service category certs and accreditations for existing and future work Oversee RMS completeness and accuracy across their directorate
Financial and Administrative Management – AOP support, infrastructure mgmt & budget (e.g. facilities, tools, HW, SW) ; indirect budget ( OH, training, IR&D/M&PE) Program Issue Resolution Support
Service Category/Offering Development and Management Support development and execute strategic plan for one or more service categories within a service line
Identify potential areas of investment for developing repeatable and differentiated services and solutions
Manage approved activities including IR&D and M&PE approved programs
Consistent enterprise process implementation Support Dir of Product Management for development and maintenance of fact sheets, marketing collateral, and web material for assigned SL service categories Identify opportunities for expanding service categories capabilities across CGs
PERFORMANCE MEASURES/KPIs
Utilization/timesold management
Basis of Estimate Performance
Human capital management ("people") metrics for Service Line
Enterprise and Service Line Performance Metrics
Administration and compliance, budget management

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Division VP-cardiovascular Service Line Resume Examples & Samples

Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
Aids in the identification and evaluation of new technologies as part of the Cardiovascular Growth Opportunity (CVGo) Toolkit development process. Assists with roll-out to CVSL Market leaders and facility operators
Develops and implements tools that guide and support the provision of CVSL services
7 years leadership experience in CV service line

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Service Line Director Resume Examples & Samples

Responsible for oversight of clinical operations for Internal Medicine and Family Medicine at all Santa Cruz locations
Responsible for oversight of clinical operations for Internal Medicine and Family Medicine at Los Gatos clinic location
Responsible for oversight of clinical operations for Internal Medicine and Family Medicine at Blossom Hill clinic location
Collaborates with Pediatric and Urgent Care directors to ensure seamless operations and deliver a consistent and exceptional patient experience
Collaborates with physician associate department chair(s) and regional medical director to improve quality and service across the departments

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Service Line Director Neonatology Resume Examples & Samples

Seven years of experience in a management/leadership position with
Bachelor's Degree in Business, Marketing, Healthcare Management or related field. A clinical degree is acceptable with appropriate experience in marketing and/or business development
Ability to set goals and judge results in accordance with the highest standards; care with sensitivity and respect; advance care through development of new ideas and technology; promote teamwork to achieve

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Analyst Service Line Resume Examples & Samples

Coordinates monthly statistical reports, reviews and performs analyses to assist in monitoring service line performance. Compiles and maintains monthly service line statistics by hospital
Participates in development of short term and long term action plans including but not limited to goals and objectives, resource requirements, and completion schedules for assigned projects. Assists in the development of standardized data collection, the use of benchmark data and reports across system hospitals
Assists in the development and presentation of hospital annual budgets for the Service Line. Prepares relevant data requirements, analytical support and other follow-up for presentations including but not limited to tables, charts and graphs. Works with hospital Directors to coordinate volume, revenue and expense related information and trends
Supports the Service Line committees and meetings
Maintains a strong understanding of the Service Line and its clinical components including but not limited to the service line financial and clinical classifications
Bachelor's Degree in Healthcare Administration, Public Health, Business Administration or related field, required. Master's Degree highly preferred to ensure analytical and project management techniques and principles
Minimum of three (3) years experience in planning and financial analysis and related computer applications, required

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OTT Service Line Liaison Resume Examples & Samples

Facilitate engagement with the OTT practice (US/USI), including
Advisory Boards
Advisory Board Leader and their connection with Service Line Leader
Service Line Quality Lead and QRM team
SL-sponsored groups that are responsible for driving innovation, creating new delivery enablers, and market differentiation
Proactively engage with the OTT Service Line to gain an in-depth understanding of priorities, challenges and plans and help align those with CMT’s scope and priorities
Proactively identify / develop innovative ideas to improve the OTT SL’s methods (specficially Change by Design), tools and accelerators across all OTT businesses
Engage with OTT practice on key priorities and special projects
Stay abreast of major developments in the marketplace, for the service line supported, and with competitors to proactively prioritize and facilitate the resolution of the opportunities and solutions related to CMT strategies
Coordinate method and solution content requests and work with CMT teams to resolve the need, as well as communicate the progress and overall resolution
Review solution and method content for accuracy and applicability to service offering requirements
Support the deployment of methods and solutions as applicable within assigned Service Line
Support and assist with planning of OTT Service Line adoption efforts
Understand OTT Service Line opportunities and proactively manage the pipeline coaching services
Develops and evolves the Solution vision to guide CMT efforts over a multi-year timeframe (e.g., look forwards)
Develops strong practice relationships to understand how the Solution is and should be used on projects (via Advisory Boards, Working Committees, Communities of Practice, Centers of Excellence, end-user focus groups, personal networks)
Plans and prioritizes Solution work to create the most positive impact on our practice (e.g., portfolio sheet)
Identifies innovative approaches to business issues facing our practice
Leads with a focus on return on investment (total cost of ownership, value, cost/benefit analysis)
Partners with other groups (e.g., GKS, GTS, QRM, DC) to maximize investment in the Solution
Understands the Solution landscape (e.g., industry and competitor trends, new products in the market, Gartner magic quadrants, vendor tool roadmap, gaps in portfolio)
Leads the Working Committee for the Solution area, including annual plans, scope, priorities, and activities
Manages vendor relationships (CAB and conference attendance, vendor product manager), pulling in all aspects of CMT
Leads the deployment strategy for the Solution, including
Senior Manager
Knowledge of and experience in delivery of OTT projects
Experience managing teams and working in a virtual environment, including offshore / India-based team members
Exposure to EVD and its enabling tools on pursuits and projects
Ability to work collaboratively with senior leadership
Ability to work autonomously and handle ambiguity well
Strategic thinker with a passion to drive change and a relentless focus on innovation
Strong communicator and able to lead strategic conversations and consensus building activities at all levels within the firm
Ability to manage deadlines while working on multiple initiatives

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