Response Manager Resume Samples

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GK
G Kutch
Greyson
Kutch
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Experience Experience
Los Angeles, CA
Response Manager
Los Angeles, CA
Kub Inc
Los Angeles, CA
Response Manager
  • Ensures disaster workers are recruited, trained and scheduled, to support daily disaster casework
  • Team worker
  • Establishes and implements Response program/service goals, objectives, policies, and procedures. Implements and coordinates the day-to-day functions that support the Response program
  • Develops and implements local disaster training calendar that includes basic, intermediate and advanced courses
  • Evaluates and reports effectiveness of Response program and prepares recommendations for continuous improvement
  • Develops and conducts trainings/presentations to promote Red Cross services and programs to community
  • Develops and cultivates professional relationships with key internal & external partners/organizations
Boston, MA
Incident Response Manager
Boston, MA
Yost, Witting and Heaney
Boston, MA
Incident Response Manager
  • Attracts, retains, and leads a team of employees by educating, developing and managing them to deliver strong results
  • Provides Training and Mentoring of junior and mid-career team members
  • Provide mentorship, guidance and support career development for a leadership team while removing roadblocks and encouraging innovative solutions
  • Respond to critical alarms involving the data center and provide assistance in resolving alarms. Update upper management on the status of critical alarms
  • The development, deployment, and monitoring for effectiveness of pro-active hunting operations within the enterprise
  • Foster a collaborative environment for leaders and individual contributors tasked with working an intensive caseload
  • Respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
present
Dallas, TX
Response Manager With German
Dallas, TX
Nitzsche, Fisher and Jenkins
present
Dallas, TX
Response Manager With German
present
  • Work with Account Delivery Management and client manager(s) to scope and qualify new service requests
  • Manages request documentation
  • Great opportunity for professional development in the IT field
  • Work-life balance program including free legal, financial and psychological consultations
  • Manages and documents details of interaction with DXC Technology external client
  • Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc
  • Continuous learning and technical training opportunities
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
Northeastern University
Bachelor’s Degree in Marketing
Skills Skills
  • Willing and able to work with sensitive issues that include child exploitation, graphic violence, and sensitive content which may be considered offensive
  • Ability to handle multiple projects simultaneously within established time constraints
  • Identifying external threats through tool alerts and logs made available to teams
  • High level of personal integrity and the ability to handle confidential matters with proper judgment
  • Monitoring security estate for actionable alerts across the PwC network
  • Proven leadership skills, team-orientation, and a proactive and optimistic management style
  • Support escalations related to sensitive subject matter and report case conclusions to peers and senior management for a global organization
  • Coordinate with internal partners and external law enforcement agencies to provide assistance to people in crisis and provide communication to direct reports and cross-functional partners during high profile incidents
  • Provide mentorship, guidance and support career development for a leadership team while removing roadblocks and encouraging innovative solutions
  • Foster a collaborative environment for leaders and individual contributors tasked with working an intensive caseload
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15 Response Manager resume templates

1

Incident Response Manager Resume Examples & Samples

  • Manage analysts in highly technical examinations, analysis and reporting of computer based evidence related to security incidents (intrusion artifacts/IOCs) or investigations
  • Produce high quality written work product presenting complex technical matters clearly and concisely
  • Document incidents from initial detection through final resolution
  • Hire, manage, train and grow security analysts and responders
  • Own the workflow and processes necessary to take security events from detection through lessons learned
  • Maintain and expand related information security metrics
  • Implement appropriate changes to the program based on results of investigations and lessons learned
  • Lead the team through routine simulation table-top exercises
  • 5+ years of experience in managing a computer incident response team (CIRT) or security operations center (SOC)
  • At least 4 of the following industry certifications: SANS/GIAC - GCIH, GCIA, GREM, GCFE, GCFA; Other – CISSP, CISM, EnCE, CFCE, CCE
  • Expert knowledge of incident response processes (detection, triage, incident analysis, remediation and reporting)
  • Confident skills in digital investigations including: incident handling and response, network and computer forensics, malware and memory analysis
  • Solid understanding of hacker techniques (TTPs) and exploits, including current security threat landscape
  • Understanding of programming and scripting such as Python, Perl, Bash and PowerShell
  • Extensive operating system knowledge involving Windows, Mac and Linux
  • Excellent verbal, written and communication and interpersonal skills
  • Ability to lead by example, sustain a high level of professionalism and ensure same level of professionalism is maintained by staff under direct supervision
  • Bachelor’s degree in a relate field or equivalent experience
2

Service Response Manager Resume Examples & Samples

  • Assists in reporting/communicating with client and campus community
  • Receive, review and may approve work requests to be entered into computer work management system
  • Work with service line managers and assistant managers to prepare and communicate estimates of time and materials required to accomplish jobs. Ensure that continuous and closed loop communications take place with all requestors
  • Provide first level assessment of work requests and routes appropriately
  • Communicate backlog reports regularly to Facility Manager
  • Operate and manage a complete computerized database of all work requirements and inputs data, produces reports and schedules
  • Coordinate with all supervisors and keeps Facilities Manager informed of work plans and status of ongoing work
  • Provide feedback to management team coming from the campus community
  • Develop solid financial acumen/cost analysisand office supervisory experience
  • Work with multiple departments in setting up, tracking, and reporting Key Performance Indicators
  • Promote a good working relationship with Residential Life staff and campus community
  • Assist with special event planning and setup
  • Provide graphs and charts from CMMS for Monthly Joint Report (MJR), Quarterly Joint Report (QJR), and Annual Reports
  • Attend company related training programs, as identified, such as FM Academy I and CMMS Training
  • Conduct one-on-one CMMS refresher training on job specific roles annually with staff
3

Service Response Manager Resume Examples & Samples

  • Assists in reporting/communicating with client and Aramark management
  • Provide feedback to management team coming from the school district
  • Develop solid financial acumen/cost analysis and office supervisory experience
  • Promote a good working relationship with school district staff. May assist with special event planning and setup
  • Bachelors Degree in appropriate field is highly preferred
  • 1-2 years of technical experience in the appropriate facility services environment preferred
  • Experience directing skilled, semi-skilled and non-skilled personnel in a union and/or non-union environment is highly preferred
  • Strong computer skills with strengths in financial analysis, report preparation and interpretation skills are required
4

Crisis Response Manager Resume Examples & Samples

  • Management and development of the global crisis response program framework
  • Management of the North American crisis response team
  • Management and maintenance of the enterprise crisis response tools and capabilities; including software tools and participation in government related crisis programs
  • Coordination with internal business partners to monitor local and global events and assessment of potential impact on the firm
  • Manage compliance and coordination of the global crisis structure and regional crisis response teams
  • Management and maintenance of crisis response documentation
  • Management and maintenance of enterprise response play-books
  • Development and support of the U.S. Domestic crisis response team meetings and exercises
  • Management of U.S. Domestic crisis response team membership and training of new members
  • Crisis activation and event management in response to crisis events
  • Facilitation of post incident review meetings
  • Development and facilitation of inter-team crisis response training and exercises
  • Tracking and publication of crisis metrics
  • Management and dissemination of quarterly response team documentation
  • Bachelor's degree, 3-5 years experience
  • Knowledge of business continuity recovery program design and implementation
  • Knowledge of crisis management processes and procedures
  • Ability to operate under stress in a fast paced environment
  • Ability to effectively communicate financial, strategic, qualitative considerations to all levels of the organization
  • Ability to develop and interpret information in the context of the organization's interest
  • Ability to be flexible, take initiative, and problem-solve
  • Proficiency with standard office computer and web applications (Outlook, Internet Explorer, Word, Excel, PowerPoint)
  • Equally comfortable working independently or collaboratively on a project, often under compressed timelines
  • Strong organizational and multitasking skills
  • Highly responsive and proactive, able to own tasks from start to finish
  • Maintain high level of attention to detail
  • Ability to effectively communicate to all levels of the organization
  • Working knowledge of industry mass notification tools
  • High level of comfort working remotely via cellular device or laptop
  • Ability to initiate a crisis response and be responsive 24x7
  • Gravitas to lead the enterprise crisis response team during crisis events; ability to effectively manage and coordinate multifaceted enterprise response
  • 3-5 years of crisis management experience
  • Certified Business Continuity Planner (CBCP); equivalent or higher industry certification
  • Executive communication experience
  • Previous knowledge or strong desire to learn about crisis management issues and international security risks around the world
  • Experience working for a global organization
  • Interest in professional development
5

Incident Response Manager Resume Examples & Samples

  • Act as the leader to own and manage longer term incident remediation efforts with global and member firm teams
  • Monitoring of event flows from Incident response and forensics teams to identify common risks, vulnerabilities and attack vectors to develop and implement efforts to close any gaps
  • Has a solid understanding of forensic and incident response casework. Provide assistance with maintaining case information, chain of custody reporting, and full documentation of issues from identification through remediation
  • Contribute to the creation, update and distribution of incident response best practices to include response capabilities and recommendations to senior leadership when dealing with incidents that impact multiple firms or technologies
6

Incident Response Manager Resume Examples & Samples

  • Day to day activities generally involves setting goals, establishing critical success factors (CSF), key performance indicators (KPI), determining actions to achieve the goals, and mobilizing resources to execute the actions. The Incident Response Manager’s team will perform the following functions
  • Contain cyber security incidents
  • Coordinate with system and process owners for containment
  • Implement countermeasures
  • Hunt proactively for incidents
  • Maintain forensic analysis capability
  • Maintain malware analysis capability
  • Proven leadership skills, team-orientation, and a proactive and optimistic management style
  • Ability to handle multiple projects simultaneously within established time constraints
  • Experience in an Information Security related role with experience in a lead/management capacity relating to information security
  • Working knowledge of and strong familiarity with several key security technologies: SIEM solutions, DLP, Malware protection, Cryptography, Forensic software, IDS/IPS, File Integrity solutions, Endpoint Security, Identity Management, Firewalls, and Active Directory
7

Cybersecurity Incident Response Manager Resume Examples & Samples

  • Build and run a world class cybersecurity incident response program that is prepared and effective at responding to any type of security incident
  • Deliver innovative solutions to continually automate and improve our capabilities at scale, across numerous products and platforms
  • Empower and leverage the open Quintiles IT engineering culture
  • Have passion for cybersecurity and be able to positively spread this enthusiasm to partner teams
  • Build a data driven operational program that continually improves efficiency and ensures all response and investigative capabilities will operate optimally whenever there is an incident
  • Bachelor’s Degree in Computer Science or related field; with 7 years of information security experience including system administration, security analysis or SOC analyst with team lead or supervisory experience or equivalent combination of education, training and experience
8

Response Manager Resume Examples & Samples

  • Establishes and implements Response program/service goals, objectives, policies, and procedures. Implements and coordinates the day-to-day functions that support the Response program
  • Implements local Red Cross Disaster Response Services in accordance with National and Chapter policies and procedures
  • Ensures disaster workers are recruited, trained and scheduled, to support daily disaster casework
  • Develops and implements local disaster training calendar that includes basic, intermediate and advanced courses
  • Contributes data and coordinates financial and budget activities to fund operations and maximize efficiency
  • Allocates and directs resources, including assigning work, to deliver program or service effectively and efficiently. Sets and adjusts short-term priorities
  • Assigns volunteer staff to represent Red Cross at community tasks forces and special projects
  • Ensures volunteers routinely inventory and maintains local disaster response supplies, equipment, facilities, and vehicles
  • Utilizes Disaster Service Human Resources (DSHR) system for coordination of volunteers
  • Evaluates and reports effectiveness of Response program and prepares recommendations for continuous improvement
  • Monitors program outcomes and results to reinforce organizational accountability
  • Identifies possible funding sources for Response program initiatives from entities like government agencies and philanthropic foundations/organizations
  • Develops and conducts trainings/presentations to promote Red Cross services and programs to community
  • Develops and cultivates professional relationships with key internal & external partners/organizations
  • May provide analysis, advice and consultation on Response program
9

Consumer Response Manager Resume Examples & Samples

  • 40% - Develops written and verbal consumer responses for use in written consumer correspondence, on digital platforms and in telephone conversations by the ACCC team. Creates responses for all brands and all topics handled at the care center, including regular correspondence and special issues that might arise. Ensures that the “voice” of each brand is represented in brand specific communication, and that the “voice” of The Estee Lauder Companies is represented in corporate communication. Stays abreast of current communication practices to ensure that all communications are clear, understandable and relevant to the consumer audience, reviewing regularly and recommending changes when necessary
  • 20% - Collaborates with other stakeholders e.g. Corporate GCC, Legal, Global Communications, Education, Product Development, Quality Assurance to develop content. Works to ensure that key company and brand messaging is incorporated into all communication. Clearly understands company positioning and issues so that responses accurately reflect company stance and minimize risk
  • 20% - Creates and maintains response files for ACCC, clearly tracking communication topic and purpose to ensure consistency in communication and handling protocol. Ensures that duplicate responses are not created/being used by the team to minimize opportunity for inconsistency in messaging. Reviews current communication files regularly to be sure that the most up to date responses are available for use by representatives
  • 10% - Develops guidance for using responses, ensuring that all communication from the ACCC to consumers is consistent and supports company positions. Works with Training Manager to understand what topics may require additional responses
  • 10% - Ensures that key GCC departmental communications are incorporated into the response library and that ACCC team members are aware of any new communication messaging and responses
10

Incident Response Manager Resume Examples & Samples

  • Develops procedures for incident triage and management, metric and measure creation, management, dashboards, administration of monitoring tools, and communication process
  • Owns incidents across the organization, escalates and facilitates response as needed to ensure that service operations are restored as quickly as possible
  • Ensure strong, clear and effective communication across all stakeholders
  • Documents recurring problems, drives root cause analysis, and champions problem resolution
  • Collects incident response metrics and recommends process improvement measures to drive efficiencies and effectiveness in responding to issues
  • Completes ad-hoc and ongoing projects on an as-needed basis
  • 5+ years of IT experience in a technical operational role, preferably with direct experience in incident management
  • Technical understanding of a variety of OS and technologies (ex: Windows, Unix, virtualization, cloud computing, database technologies, networks and back-end infrastructure)
  • General understanding of the Software Development Life Cycle Engineering, and hands-on scripting experience (one or more of PowerShell, python, bash, Perl)
  • Strong communication skills with ability to translate technical terms into business impact
  • Ability and interest in working in a 24/7 global support environment
  • ITIL v3 Certification
  • Incident Management experience in a large scale SaaS environment
  • Extensive experience managing IT-related incidents, changes and problems
  • Previous experience in a Client Support and/or Service Desk function
11

Direct Response Manager Resume Examples & Samples

  • The daily duties and responsibilities of the Direct Response Manager – Energy include managing multiple campaigns across the businesses
  • Developing and maintaining a working-level understanding of products/services seasonality, legal and brand requirements, customer profiles and offers
  • Understanding system processes and limitations to assure sales are getting into system accurately, working with Sales Ops and Data Entry
  • Communicating with COO, Sales, Account Services, and Product Leadership teams on effectiveness and key learnings from campaigns
  • High competency level on computer and software skills
  • Professional conduct within and outside office while conducting business
  • Earned an undergraduate degree in Marketing, Business or similar fields
  • Experience with direct mail is essential
  • Experience with integrated campaigns: DM, telesales, email and text
  • A minimum of 5-years’ experience in marketing of credit card, annuity or other heavy direct response industries
  • Project management, planning, and organizational skills
12

Incident Response Manager Resume Examples & Samples

  • Provide expert knowledge in collecting, analyzing, and escalating security events; responding to computer security incidents, and/or collecting, analyzing, and disseminating cyber threat intelligence
  • Knowledge of the critical tools used in security event analysis, incident response, computer forensics, malware analysis, and other areas of security operations
  • The development, deployment, and monitoring for effectiveness of pro-active hunting operations within the enterprise
  • Lead, recruit, develop, manage, and mentor a team
  • Provide feedback on security tools and risk capability requirements
  • Understanding of security problems as a mix of technology and process issues with the ability to pursue solutions at all layers within the organization
  • Work closely with other members of the Global Security team to accomplish team goals and objectives
  • Poise and ability to act calmly and competently in high-pressure, high-stress situations
  • Ability to interface with senior company leaders as well as senior management
  • Master's Degree in Computer Science or related field, or equivalent experience
  • 7+ years’ experience in information security
  • 7+ years’ experience leading cross-functional, interdisciplinary teams to achieve tactical and strategic goals
  • Thorough understanding of cyber security operations, forensic analysis and threat analytics
  • Advanced understanding of network protocols
  • Familiarity with Unix and Windows operating systems and administrative tools
  • Understanding of security controls for common platforms and devices, including Windows, UNIX, Linux, and network equipment, such as proxy, firewall and email
  • Possess strong team management skills as well as a solid knowledge of information security technologies
  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences
  • Excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
  • High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity
  • High degree of initiative, dependability and ability to work with minimal supervision
  • Professional security certification preferred, such as a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), GIAC Reverse Engineering Malware (GREM), Certified Cyber Forensics Professional (CCFP), GIAC Forensic Examiner (GCFE)
13

SOC Incident Response Manager Resume Examples & Samples

  • University/Master’s Degree in Computer Science, preferably in Information Security
  • A minimum of 10 years of professional experience in IS/IT, of which 5 years is in IS/IT Security
  • Significant experience and knowledge of the global cyber threat landscape. Capability to realistically assess risks, severity levels and priorities
  • High Autonomy level and rigorous approach to tasks, projects and governance
  • Technical familiarity with SOC processes and Sanofi Security technologies and their alerting and reporting capabilities
  • Familiarity with Security information Event Management (SIEM)
  • Knowledge and experience with Security Incident Response Processes
14

Incident Response Manager Resume Examples & Samples

  • Will act as the leader of the incident remediation team and coordinate with both the cyber threat intelligence and incident response leaders to handle inquiries, presentations and technical incident updates
  • Will be responsible for the day to day operations of the team leading cases towards resolution by developing and executing a remediation workflow when engaged by the incident response team
  • Responsible for creating incident remediation workflow, ensuring best practices are implemented and followed and documentation is prepared to support global incidents covering one or multiple member firms
  • Assist in training of team members in remediation, data analysis and vulnerabilities where necessary based on tools used and potential solutions to summarize, analyze and present findings in easy to consume reports
  • Will be required to participate in technical investigations to support and assist incident response coordinators within multiple environments by assisting in the identification of threats, remediation of identified incidents, and validation of security incidents and events
15

Incident Response Manager Resume Examples & Samples

  • Act as the leader to own and manage longer term incident remediation efforts with global internal and external teams
  • Contribute to the creation, update and distribution of incident response best practices to include response capabilities and recommendations to senior leadership when dealing with incidents that impact multiple divisions or technologies
  • Oversee and assist with evidence gathering and forensic analysis for incidents with legal compliance requirements
  • ​Develop and fine tune incident response metrics in conjunction with the Director of Cyber Security Operations to measure incident response activities for reporting to
  • Must have strong leadership experience in a high paced complex IT environment. Ability to lead, influence and collaborate with remote team members, proven delivery, remediation and incident response background
  • Should have advanced knowledge of incident response within enterprise environments consisting of Windows and Macintosh operating systems, embedded systems, networking devices and Linux/UNIX. Must have excellent written, communication and verbal skills to assist with communications with other teams and writing executive summaries based on work output. Ability to work with and translate complex scenarios into a simplistic manner for non-technical resources (General Counsel, Project Management, etc.). Project management and delivery skills desired
  • Requires operational knowledge of firewalls, routers, switches, messaging systems, various commonly used operating systems (Windows, Linux, UNIX), common attack tools, and vulnerability detection/management tools. Strong background in security incident response, vulnerability management, system operations and application operations a plus. Candidates should have a strong proficiency in written and spoken English
  • University degree or 4 years industry experience combined with minimum experience; minimum 8 - 10 years security incident response experience with minimum 3 years team lead experience
  • SANS GCIH, GCED, CEH or other industry-relevant cyber-security certifications are a plus
  • Some ability to work non-standard shifts and/or on-call to support the requirements of the organization
16

Automated Response Manager Intern Resume Examples & Samples

  • Pursuing undergraduate degree in Computer Science, Information Technology or related discipline
  • Experience using Microsoft Office Suite (MS Word, Excel,
  • Experience with Systems Center Orchestrator (SCORCH)
  • Workflow automation experience
17

Response Manager With German Resume Examples & Samples

  • Determines initial priority for the request
  • Manages request documentation
  • Determines appropriate escalation action and initiates escalation
  • Provides input and reports regularly for the requests that they have been assigned to in terms of response times, status of open requests, key issues, etc
  • Min. 1 year of Job-specific Experience in customer facing environment
  • Time management skills, ability to cope with peak workloads, short deadlines, and significant pressure
  • Excellent customer, telephone, oral and written communications skills – soft skills and ability to handle difficult customers
  • Basic presentation skills
  • Positive attitude towards team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards
  • Capable of being self-managed, quality conscious, efficient, flexible and be eager to share and acquire knowledge
  • Life insurance
  • Wellness program
  • Corporate badge program including various discounts for products and services
  • Work-life balance program including free legal, financial and psychological consultations
18

Response Manager Resume Examples & Samples

  • Manages the end to end NSSR process from receipt of a service request through proposal, approval and delivery. Operates DXC Technology best practices in terms of standards and process within NSSR
  • Ensures the requests have been processed through the proper approval channels (self-service web tool or manual process)
  • Manages and documents details of interaction with DXC Technology external client
  • Work with Account Delivery Management and client manager(s) to scope and qualify new service requests
  • Ensures the solution and business case is satisfactorily defined and accepted by the customer
  • Proficient English, second language could be a plus
  • Ability to work with business processes
  • High level of planning and organizational skills
  • Positive attitude towards team members, customers and partners
  • Encourages outstanding team morale and maintains highest ethical standards
  • Team worker
  • Ability to handle multiple tasks at the same time and ability to prioritize
  • Ability to maintain relevant documentation as per requirements
  • 4 days additional paid leave (total:24 days)
  • Opportunity to use free bus / parking
19

Incident Response Manager Resume Examples & Samples

  • Acts as Incident Commander for high impact cyber breaches and advanced attack methods through using the Cyber Kill Chain methodology as well as the TMC playbook based on NIST methods and procedures
  • Conducts malware analysis and identification of Indicators of Compromise (IOCs) to evaluate incident scope and associated impact
  • Drives the technical oversight and guidance required to support junior and mid-career analysts during analysis efforts
  • Utilize analytic experience to address cyber-attacks and mitigate indicators and correlations to identify attribution and potential threat and impact to Verizon resources through the following cybersecurity method of: Preparation for malicious actions, identification of malicious actions, containment of a security incident, eradication of the malicious software, and system recovery
  • Enhance workflow and processes driving incident response and mitigation efforts
  • Provides incident response and ownership based on escalation and handoff procedures from junior or mid-career team members
  • Executes the Incident Response Lifecycle to drive threat remediation and identify strategic countermeasures improving future defenses
  • Expert leverage of Forensics techniques, tools, and capabilities to support Cyber Incident Response activities
  • Leverage of Enterprise Anti-Virus, IDS, Full Packet Capture and Host/Network Forensics Tools for Incident Response analysis
  • Provide leadership and guidance to advance the defensive capabilities of the Threat Management Center (TMC) and its subsequent ability to defend the Verizon Enterprise
  • Writes technical articles for knowledge sharing
  • Provides Training and Mentoring of junior and mid-career team members
  • Attracts, retains, and leads a team of employees by educating, developing and managing them to deliver strong results
  • Responsible for all aspects of their team’s performance management activities including goal setting, conducting reviews, check-ins and disciplinary action, as needed
20

Syria Response Manager Resume Examples & Samples

  • Ensure programme development and implementation are meeting World Vision priorities and standards
  • Ensure that feedback and complain mechanisms for beneficiaries, communities, other stakeholders and World Vision staff are in place and acted on
  • Ensure that all programmes are implemented, monitored and evaluated according to agreements with donors and other stakeholders
  • Liaise with programme and information management teams to ensure internal and external reporting requirements are planned for and quality report submitted on time
  • Ensure that communication products are developed and disseminated to internal and external audiences
  • Ensure internal coordination & information sharing mechanisms result in improved staff awareness and performance
  • Ensure the Syria Country Office has a structured approach to meeting WV minimum quality standards and supporting programme improvement, reflection, learning and innovation
  • University degree or qualification in a relevant subject with a focus on team management, project management or other relevant skills
  • Strong commitment to WV’s vision, mission and core values
  • 8 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming, including overseeing the delivery of complex programming in insecure contexts
  • Prior World Vision experience important
  • Proven track record of leading multi-cultural teams in complex, culturally and politically-sensitive contexts
  • Proven track record of growing and managing multi-million dollar budgets
  • Politically astute and well developed diplomatic skills (dealing with host governments, donors and staff)
  • Extensive experience in programme management and implementation of multi-sectoral emergency response projects
  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders
  • Demonstrated success as a collaborator and team builder committed to the transfer of knowledge
  • Understands, values and promotes diversity to achieve organizational goals
  • Knowledge of computer software such as MS Office and email programs
  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies
21

Response Manager, Jordan Resume Examples & Samples

  • Ensure the response in Jordan has a structured approach to meeting WV minimum quality standards and supporting programme improvement, reflection, learning and innovation
  • 5 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming
  • Ability to work effectively under pressure
  • Responsible steward of resources and assets
  • Innovator and calculated risk taker
  • Fluent in English (written and oral)
  • Experience in the Middle East
  • Knowledge of Arabic
22

Incident Response Manager Resume Examples & Samples

  • Lead Cyber Security Incident Response (CSIR) efforts across ITS including determination the criticality of an incident, investigation of incident actions, appropriate containment, and mitigation activities. During an active incident response, prioritize advanced computer and network forensic investigations relating to various forms of malware, computer intrusion, theft of information, denial of service, data breaches, etc
  • Oversee the execution of the Cyber Security Incident Response Playbook by the Security Operations Center and others for minor security incidents
  • Improve Incident Response processes by taking advantage of and Integration with new technologies and capabilities that are implemented by Cyber Security and other areas of ITS
  • Communicate and document details of incidents and create status reports of tasks performed to stakeholders and provide input to communications to Deloitte leadership
  • Establish and maintain strong working relationships with all teams required to support incident response including, but not limited to, Messaging, Communications, SOC, Data Protection, STS, GISO, Office of Security, Talent, and OGC
  • Maintain and update the Cyber Security Incident Response Plan & Playbook, including the comprehensive contact list, call trees and response approaches for new incident scenarios and integration of new tools and capabilities as identified
  • Support alignment between the Disaster Recovery and Business Continuity programs and Cyber Security Incident Response, including participation in Disaster Recovery testing activities
  • Drive alignment of ITS CSIR programs with other areas of Deloitte to include: strategy, governance, risk and compliance, disaster recovery and business operations
  • Act as the lead for table-top exercises, which assess the effectiveness of cyber incident response capabilities across people, processes, and technology
  • Develop and continually improve CSIR Playbook, SOPs and alignment with Global activities
  • Able to build strong relationships with and lead teams and individuals without direct reporting relationships
  • 5+ years of experience in cyber security, incident response, network and endpoint security, developing defense-in-depth strategies, log analysis, vulnerability management and forensics
23

Incident Response Manager Resume Examples & Samples

  • Manage and bring operational guidance to a global team of leads and individual contributors located in the US, APAC and EMEA reviewing high priority, time sensitive requests related to user safety
  • Support escalations related to sensitive subject matter and report case conclusions to peers and senior management for a global organization
  • Coordinate with internal partners and external law enforcement agencies to provide assistance to people in crisis and provide communication to direct reports and cross-functional partners during high profile incidents
  • Provide mentorship, guidance and support career development for a leadership team while removing roadblocks and encouraging innovative solutions
  • Foster a collaborative environment for leaders and individual contributors tasked with working an intensive caseload
  • Provide real-time summaries for internal partners related to ongoing and resolved cases. Participate in cross-functional case review to determine policy gaps and identify operational improvements, and drive for policy and organizational change where necessary
  • Interpret performance metrics and impact organizational change as a result
  • Respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
  • Willing and able to work with sensitive issues that include child exploitation, graphic violence, and sensitive content which may be considered offensive
  • Self-starter requiring minimal direction
  • 10+ years of professional experience in operations, people management, or business strategy and prioritization
  • Organized with the ability to prioritize multiple functions and tasks while managing their work time without compromising quality
  • Willingness to work across multiple time zones to lead a global team
  • Experience working through high pressure situations
  • Ability to develop individual contributors and leaders
  • Communication skills with an audience varying from entry level employees to executive communication
  • Experience with various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
  • Be able to pass a criminal background check
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Incident Response Manager Resume Examples & Samples

  • Incident Response and technical domain that is applied in the context of a broader understanding of the functional area and related systems and processes
  • Security technologies such as Security Incident and Event Management (SIEM), Endpoint protection, Data Loss Prevention, Forensic tools; and,
  • Security technology operational industry-leading standards
  • Encouraging improvement and innovation within Incident Response,
  • Nurturing and developing less-experienced staff through coaching and written/verbal feedback
  • Building and maintaining relationships across the network of firms to effectively deliver incident response activities
  • Working with multiple stakeholders across functional and technical skillsets
  • Monitoring security estate for actionable alerts across the PwC network
  • Responding to detected incidents from initial detection, through containment and remediation
  • Communicating findings to stakeholders along with recommendations on posture improvements
  • Performing threat hunting to discover otherwise undetected threats while creating new detection logic to improve base operations
  • Identifying external threats through tool alerts and logs made available to teams
  • Providing recommendations for preventative controls to Cyber Defense and Vulnerability teams based upon incident response findings and trends in realized threat activity
  • Consuming and exploiting intelligence produced by the Cyber Threat intelligence team; and,
  • Requesting custom development for analytics and SIEM enhancement from the Cyber Systems teams
25

Bid Response Manager Resume Examples & Samples

  • Managing all aspects of RFP/Tender and coordination, including acting as a liaison with all business units needed to provide information to complete the bid/tender requirements (finance, security, compliance, legal, HR, etc.)
  • Leading all RFP response team calls
  • Creating/Updating detailed RFP/Tender response project plans, templates and timelines with the goal of delivering a winning submission that creates maximum value
  • Owning the RFP response – You are responsible for ensuring all response team members deliver quality content on time
  • Ensuring RFP/Tender performance reporting and forecasting is accurate and timely
  • Monitoring client communication and responses during preparation of tender
  • Participating in qualification and planning calls to understand the complete project, history, win themes, potential red flags, and gain agreement on project milestones and deliverables
  • Holding stakeholders accountable for meeting deadlines and providing deliverables
  • Quickly identifing those areas of the RFP/Tender response that will require additional work, clarification or escalation to ensure we can meet submission deadlines
  • Providing edit and addendum management (escalating when milestones are missed) and communicating impact to the project
  • Compiling edits and comments into a single draft document while maintaining version control
  • Providing expert bid response strategy
  • Editing or writing non-functional responses as needed
  • Staying current on proposal best practices and market trends
  • Learning something new everyday
  • A self-motivated, quick learner, who has a desire to win business through the RFP process
  • Bachelor’s degree desired—with preference given to additional Project Management or Proposal Management Certification (APMP)
  • Minimum 2+ year’s proposal coordination experience and/or project management experience having worked with multiple internal/external groups among all levels of an organization
  • Minimum 2+ year’s experience writing sales proposals and/or responding to RFPs
  • Prior experience writing large scale, complex bids for US$ 500K+ value with proven success
  • Proven ability to manage time, multi-task and excel in a deadline-oriented environment while supporting several proposal projects simultaneously
  • Software skill requirements
  • Understanding of public and private procurement and proposal processes preferred
  • Global Procurement experience
  • High level working knowledge of Blackboard Technology, Data and Services solutions
26

Crisis Response Manager Resume Examples & Samples

  • Solid experience of managing live crises plus experience in a minimum of 1 of the following disciplines – Risk Management, Cyber Resilience, Business Continuity/Resilience
  • An understanding of the following best practice standards: Crisis Management BS11200:2014 Business Continuity:ISO22301:2012, BCI GPG, Incident Response ISO 22320:2011
  • Experience of implementing good practice
  • A high standard of presentation and business report writing
  • Crisis Management or Business Continuity/Resilience related accreditation and membership e.g. CBCI or MBCI