Outlet Manager Resume Samples
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Outlet Manager Resume Samples
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MD
M Dach
Mara
Dach
1765 Kuhic Corner
Detroit
MI
+1 (555) 678 5103
1765 Kuhic Corner
Detroit
MI
Phone
p
+1 (555) 678 5103
Experience
Experience
Phoenix, AZ
Assistant F & B Outlet Manager
Phoenix, AZ
Friesen Group
Phoenix, AZ
Assistant F & B Outlet Manager
- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests
- Any and all duties as assigned by your Manager or a member of management
- Performs assigned input work in compiling annual budgets
- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
- Prepares and coordinates the periodical performance reviews of assigned personnel
- Counsels, guides and instructs personnel in the proper performance of their duties
- Establishes and administers training programs within the assigned restaurant and lounge
Chicago, IL
Outlet Manager
Chicago, IL
Durgan, Prosacco and Langworth
Chicago, IL
Outlet Manager
- To compile weekly, fortnightly & monthly reports and statistics as requested by the Assistant F&B Director & Assistant F&B Manager
- To formulate and recommend changes to improve colleague performance and teamwork
- Forecast workloads and checks work schedules prepared by subordinate managers for all outlet colleagues
- The continuous development and performance management of all colleagues and leaders in Ajwaa Restaurant according to Swissôtel Makkah values and standards
- To forecast workloads and checks work schedules prepared by subordinate managers for all outlet colleagues
- Perform other duties as directed by the Assistant Director of Food and Beverage or Hotel Management
- Interacts with management of other department within areas of responsibility and develops solid working relationships with them
present
Boston, MA
F&B Outlet Manager
Boston, MA
Reichel-Langworth
present
Boston, MA
F&B Outlet Manager
present
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Analyzes information and evaluating results to choose the best solution and solve problems
- Assists servers and hosts on the floor during meal periods and high demand times
- Recognizes good quality products and presentations
- Supervises daily shift operations in absence of Assistant Restaurant Manager
- Oversees the financial aspects of the department including purchasing and payment of invoices
- Complies with all corporate accounting procedures
Education
Education
Bachelor’s Degree in Hotel Management
Bachelor’s Degree in Hotel Management
Rowan University
Bachelor’s Degree in Hotel Management
Skills
Skills
- Demonstrated commercial capability to deliver profit, control costs and build customer loyalty
- Energetic and professional approach to his/her craft
- In depth knowledge of the hotel, leisure, and/or service sector
- Exceptional communication skills and the leadership capability to create a winning team
- Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Be encouraged to demonstrate your professional passion
15 Outlet Manager resume templates
Read our complete resume writing guides
1
Outlet Manager Resume Examples & Samples
- Relevant background in international restaurant management in luxury hotels or well known stand-alone operations
- Previous experience and proven skills in F&B marketing and guest relations is a must
- Extensive cocktail, wine, spirits and beer knowledge is a must
- Detailed, engaging and witty!
2
Outlet Manager Resume Examples & Samples
- · Bachelors in Hotel Management or diploma in Hospitality or restaurant management
- · Minimum 2 years work experience as Outlet Manager or Assistant Manager in a hotel or large restaurant with good standards
- · Speciality or Italian restaurant experience required
- · Female candidates will be preferred
3
Outlet Manager, Jaan Resume Examples & Samples
- Plans, directs and evaluates the operations of the outlet
- Solicit and review customers and group critics on quality and service/product provided
- Identify issues/concerns and formulate recommendations for improvement
- Ensure that established control procedures, liquors’ laws and regulations are followed
- Plan and coordinate effective marketing programmes in consulting with the marketing division
- Support the hotel’s strategic business plan by aligning department’s activities and tactics with organisation’s strategies
- At least 6 years in senior F&B management position
- Tertiary level / Diploma / degree in Hospitality Management
- Knowledge in financial and marketing area
- Leadership / People management
- Able to work under pressure and independently
4
Outlet Manager Resume Examples & Samples
- Plans, directs and co-ordinates the smooth and efficient operations of the following of SH Foshan F&B department
- Responsible for compliance with standards of service, operating procedures and health/safety regulations
- Provide directions for all F&B promotions
- Directs efficient and effective F & B operation activities of the outlet
- Ensure compliance with corporate and hotel operational policies/guidelines and procedure
5
Outlet Manager Snaps Resume Examples & Samples
- Manages overall operation of Snaps and ensures guest satisfaction at all times
- Attends and conducts daily briefings
- Trains and monitors performance of staff
- Responsible for the scheduling and rotation of outlet staff to provide full coverage, maximize productivity and efficient service
- Ensures products and services complies with Accor Standards
- Ensures adherence to HACCP and FSMS standards
6
Outlet Manager Resume Examples & Samples
- University graduate of hospitality management with a strong passion for food and customer service
- Able to converse in English, Hokkien and Mandarin
- Practical experience from gained a 5 star Chinese restaurant restaurant in the same role. Local experience desirable
- Proficient in occupational health and safety standards, team management, report writing
- Strong leadership and service recovery skills
7
Outlet Manager Resume Examples & Samples
- Defines the standards which should apply to The Goods Shed operations, and ensures that they are continuously maintained. Ensures the high standard of services provided to clients and the attainment of guest satisfaction, qualitative and quantitative targets
- Embodies the The Goods Shed's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, presence and vision
- Manages very closely to the teams, his/her presence motivates everyone, constant search to improve sales and the overall quality of F&B, attentive on retail trends, products acceptances and performance, and client satisfaction
- Improves the Bar results by increasing sales and the productivity of F&B outlets with simple and original solutions based on his analytical business experience
- Plan, Develop, Lead and Animate bar social activities together with the team to create a fun ambient and client loyalty
8
Outlet Manager Resume Examples & Samples
- Ensure consistent brand service standards are delivered in every area
- Be aware of trends and propose ideas to build the range and quality of food and beverage within the hotel
- A degree or diploma in Hotel Management or equivalent, required
- In depth knowledge of the hotel, leisure, and/or service sector
- A proven track record of success in Food & Beverage
9
Outlet Manager Resume Examples & Samples
- Manage Restaurant operations
- Work within budgeted guidelines in relation to Food and Payroll
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
10
Outlet Manager Resume Examples & Samples
- Practical experience gained from a 5 star hotel in the same role. Local experience desirable. Proficient in occupational health and safety standards, team management, report writing
- Excellent beverage service and product knowledge essential
- Impeccable representation and communication skills
11
Outlet Manager Resume Examples & Samples
- Initiatives to aid with the continued development of the Swissôtel AL Maqam positioning as a leader in Food & Beverage service and as a Food and Beverage destination
- Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service
- Ensuring that Ajwaa Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
- Working together with the Assistant Food & Beverage Director, The Swissôtel AL Maqam and the Executive Chef to develop new menu ideas and promotions
- Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner
- Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture
- Overall recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities
- Ensuring a safe and healthy work environment for all guests and colleagues
- Monitoring and continued development of food & beverage controls
- The continuous development and performance management of all colleagues and leaders in Ajwaa Restaurant according to Swissôtel Makkah values and standards
- Ensures adherence to Swissôtel’s Code of Ethics
12
Outlet Manager Resume Examples & Samples
- Supervise the day-to-day functioning of all restaurant employees, facilities, sales and costs
- Supervise coordinates and directs the prompt, efficient and courteous service of Food & Beverage in the restaurant
- Control and analyze, on an on-going basis, the following
- Establish and maintain effective employee relations
- Conduct, under the guidance of the Food & Beverage Director and the Assistant Food & Beverage Manager, such functions as interviewing, hiring, employee orientation, on-the-job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
- Develop formal training plans and implements on the job training sessions for restaurant employees
- Attends and contributes to the daily Food & Beverage briefings and monthly meetings
- Conduct pre-meal briefings and maintains liaison with Executive Chef
- Participate in service as necessary in accordance with the requirements and practices of the restaurant
- Ensure hotel grooming and appearance standards of the staff in the restaurant are met
- Control stocks for daily use in restaurant to ensure service requirements are met
- Schedule guest reservations and arranges for private parties in the restaurant
- Participate in the preparation of the Food & Beverage department budget and goals
- Conduct all administrative work required, including but not limited to
- Attendance records
- Duty Roster
- Guest index
- Log book
13
Outlet Manager Resume Examples & Samples
- Maintain an effective bar service with an emphasis on high quality, efficient service
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Customer Service experience in supervisory or above capacity
- Committed to delivering high levels of customer service
- A medium level of IT proficiency is required
- Passion for delivering exceptional levels of Guest service
14
Outlet Manager Resume Examples & Samples
- Sets goals and delegates tasks to improve outlet/departmental performance
- Conducts monthly department meetings with the service team
- Ensures that service colleagues are knowledgeable on both food and beverage menus
- Ensures perfect environment/communication at the outlet between culinary and service team
- Leads shifts and actively participates in the service
- Ensuring and Providing Exceptional Customer Service
- Coordinate with the Asst. F&B Manager for restaurant requirements. Be aware of competition and market needs (competition check, pricing, promotion strategies)
- Planning of the weekly duty roster/vacation plan/public holidays/overtime
15
Outlet Manager Resume Examples & Samples
- Be the role model of the FRHI’s Values and apply “Service Promise” towards all team members and guests at all time
- To plan, organize and direct the overall outlet’s operation and administration on daily basic, and be responsible and accountable for maintenance of its facilities and catering function
- To supervise and delegate duties and responsibilities to his/her assistants which are necessary to ensure all rules and regulations are adhered to and are in line with the company’s policies and standards
- To provide necessary training and guidance to the team and to ensure that the highest possible standards and quality of products and services offering in the premise, while striving to meet and exceed budgeted revenue targets and guests expectations
- Be responsible for cost containment and profit enhancement by implementing, monitor, teach and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
- Attend the weekly F&B meeting and one to one operation meetings with F&B Manager
- Conduct performance review with the team
- Communicate and present a positive position and attitude to provide leadership to team members at all times to attain results desired
- Direct the efficient and effective F&B operation activities of the outlet
- Ensure that service distinctiveness is practiced
- Plan and conduct tests to identify and improve weaknesses in service activities
- Identify and recommend the needs for capital improvement and new equipment
- Minimum of five (5) years F&B management experience in F&B outlet in a five star hotel
- Fluent written and well spoken English
- Diploma in Hospitality/Culinary Management preferred
- Proven record in delivering operating results in high volume F&B operations in four/five star hotels/restaurants
- Detail and result oriented, excellent personality
- Good communication and administration qualities
- People-oriented, able to motivate and inspire employees
- Certified in Food Handling
- Knowledge of Windows , CC-Mail, and Microsoft Office software
16
Outlet Manager Resume Examples & Samples
- Must posses a relevant degree or diploma in Hospitality or restaurant management
- Minimum 2 years work experience as Outlet Manager / Restaurant Manager in a hotel or large restaurant with good standards
- Due to strict visa restrictions in Abu Dhabi, only certain nationalities can be considered
17
Outlet Manager Resume Examples & Samples
- Directly responsible for the Restaurants area, ensuring a smooth running, profitable operation within the framework of the Hotel
- Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests
- Achieve departmental Budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
- To be responsible for the monthly department Profit & Loss Statement
- Preparation of the yearly department Budget by using history & forecasting techniques to develop an aggressive budget that reflects the outlets achievable capabilities
- Accurately forecast business demands to ensure efficient staffing & food production
- To ensure the efficient scheduling of Management & Associates
- To be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD
- To supervise the completion & critique of the wage progress report on a weekly basis
- To be responsible for all accounting and billing procedures in the outlets
- To ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s
- Enforce operational Standards that are periodically reviewed & updated
- To be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them
- To develop & execute plans and actions for the marketing of the outlet
- To be aware of competitors in the market & complete a competition analysis on a quarterly basis
- To develop and implement Associate & Supervisor training plans on a quarterly basis in conjunction with HRD
- To implement a departmental daily “15 Minute” training program
- To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
- To be responsible for all aspects of Associate management including hiring and discipline in conjunction with the DOR & Director of F&B
- To train subordinate managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
- To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD
- To practice “open door” policy to all Associates
- Periodically plan outside Associates activity to promote teamwork
- To be responsible for maintaining outlet safety and sanitation standards at all times
- Enforce Marriott’s 39 point Sanitation Checklist by having all Restaurants inspected on a monthly basis
- To be responsible for asset management of all outlet property and facilities
- Conduct a preventative maintenance inspection on a monthly basis
- Promote positive inter-departmental relations through candid communication and cooperation
- To respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner
- Enforce Marriott’s Principals of Hospitality at all times
- To work with the Banqueting Department to support all requested functions & ensure any Banquet property is returned to its correct place in the condition it was borrowed
- Perform any reasonable request made of management which is not life threatening or against the law
- Management reserves the right to make changes to this job description at its sole discretion and without advance notice
- Above all, to lead by example through a “hands on” approach to motivate our Associates to excel
18
Outlet Manager Resume Examples & Samples
- To enhance the leadership skills of the additional leaders in the Outlet. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
- To develop and administer the departmental Employee Engagement Survey Action Plan
- To critically assess procedures, policies, and methods of operation and alter them where necessary
- To ensure the financial success of the department by monitoring productivities, revenues and costs
- To proactively implement appropriate procedures or programs (i.e. Seven habits of highly successful average checks) wherever necessary
- To create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
- To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures
- To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards
- To ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives
- To achieve or exceed all targeted objectives as it relates to our pillars (JDP, EOS, $$$)
- To ensure the successful seasonal transition of the restaurant
- To attend Leadership meetings, daily convention, pre-convention and other meetings as required
- Previous department head level experience required
- Must be a highly organized individual with the ability to handle numerous tasks at any one time
- A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results
- Must have strong, proven leadership qualities and management skills
- Participation in Fairmont Fundamentals, Train the Trainer, and Interaction Management an asset
- Working knowledge of Micros, Microsoft applications and Restaurant Manager an asset
19
Outlet Manager Resume Examples & Samples
- Assist the Restaurant General Manager in leading and managing the day to day operation of Notch8, ensuring all service standards are followed
- Assume the Restaurant General Manager’s responsibilities and duties during his/her absence
- Lead and support In-Room Dining and Refreshment Center in the achievement of their financial and operational targets
- Drive innovative promotions, menus and concepts; creating a destination of choice for both hotel and external guests
- Utilize effective control of food, beverage, labour, and operating expenses
- Ensure the implementation of standards in guest service
- Assist the Restaurant General Manager and Marketing Team with innovative ways to drive business to Notch8
- Attend meetings with Beverage Representatives to contribute to the overall beverage program
- Responsible for overseeing beverage cost and ensuring it is in line with budget
- Responsible for overseeing the monthly inventory of all glass and barware
- Contribute in the selecting of wines on our master list
- Act as an ambassador for both the hotel and the City to provide Guests with a stronger outlet experience
- Handle Guest concerns and requests in a timely and efficient manner
- Constantly seek out ways to improve product and service, as well as increase volumes and profits
- Assist with the selection, training, and development of all Colleagues to ensure timely recruitment and career growth
- Plays an active role and works with the Restaurant General Manager during the budgeting process
- Provides facilities management through ensuring furniture, fixtures, equipment and the dining room is well maintained and clean
- Follow department policies, procedures, and service standards
- Minimum 2 years Food & Beverage Supervisory / Management experience, preferably in a fast-paced restaurant/bar
- Previous bartending experience required
- Extensive knowledge of spirits, wine, and beer
- Excellent verbal and written communication skills, as well as advanced interpersonal skills to coach and motivate
- Positive attitude and a consistent calm disposition, with the ability to model our high standard of guest service in a fast paced environment
20
Outlet Manager Resume Examples & Samples
- Consistently offer professional, engaging and proactive customer service while supporting fellow Colleagues
- Oversee all aspects outlet operations to ensure an exceptional guest experience
- Motivate, lead, coach and manage all aspects of team members’ performance
- Facilitate Food and Beverage training and follow-up training programs to address any additional needs as required
- Demonstrate a complete understanding of Fairmont Food & Beverage standard operating policies & procedures and ensure team compliance
- Assist with the development of menus, wine list, specifications and standards for all restaurant operations as required
- Assist in the development and implementation of innovative promotional and sales events by constantly seeking out creative ways to improve service and increase business volumes
- Demonstrate thorough knowledge of Food and Beverage products and menus, daily features, specials and services provided by the department and the hotel
- Ensure all outlet employees are trained on the proper use of equipment, tools and systems
- Schedule and manage staff to support our service level commitments and labour cost goals
- Assist in the preparation and execution of the annual Food & Beverage budget, capital plan and strategic projects
- Prepare and manage all aspects of outlet budget including revenue and cost forecasting
- Develop and maintain close and effective working relationships with all supporting departments
- Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure relevant departments are notified in a timely manner
- Three to five years experience in all facets of hotel Food & Beverage operations including a minimum of two years leadership experience in a luxury hotel environment is required
- Strong knowledge of wine and fine dining service is required
- At least 1 year’s international experience in a luxury hotel environment is preferred
- A degree in Hospitality Management or Restaurant Management is preferred
- Proven ability to focus attention on guest needs, remaining calm and courteous at all times
- Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
- Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
- Strong communication and organizational skills are required
- Proven ability to work efficiently in a demanding and fast paced environment
- Excellent organizational skills with ability to prioritize and multi-task is required
- Knowledge of Delphi, Micros POS Systems and MS Office applications are required
21
Banqueting & Outlet Manager Resume Examples & Samples
- Manage all Banquets and Events while coordinating with the Business Centre
- Manage breakfast operations
- Propose ideas to build the range and quality of Conference and Banqueting and Breakfast
- Ensure training is carried out on an ongoing basis
- Ensure briefings with staff are conducted on daily basis
- Hands on job attitude
- Strong knowledge of hotel sector
- Record of success in Conference and Banqueting, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills and grooming
- Food and Beverage operations experience in a managerial position
- Performance orientated
- Career orientated
22
Outlet Manager Resume Examples & Samples
- Work experience as Outlet Manager in larger operation, also work experience at a Bar is needed
- Having strong knowledge in Beverage and Mixology is required, and knowledge in Sake and Japanese food is preferred
- Having passion for designing menu concept
- Good operational, administrative and interpersonal skills are a must, and banqueting experience an asset
23
Outlet Manager Resume Examples & Samples
- Conduct daily and weekly outlet team meetings
- Adhere to the annual budget and administer it in a fiscally responsible manner
- Select, train and develop Colleagues to ensure timely recruitment and career growth
- Previous Food & Beverage experience in a leadership role required
24
Outlet Manager Resume Examples & Samples
- Responsible for the service excellence and efficient day to day operation
- Oversees the recruitment, mentorship and development of department leaders, full time colleagues & part time colleagues
- Actively coach all colleagues to ensure that superior guest service is the primary focus
- Participates in the budgeting process by establishing clear and precise priorities for operational and renovation capital expenditures acting in a fiscally responsible manner
- Assume responsibility for cleanliness, repair and maintenance, reporting any deficiencies as required
- Recognizes and corrects guest service issues throughout an established presence on the floor and responds to guest concerns and react quickly and professionally
- Analyzes data and trends and creates strategies for improvement, while being innovative and upholding the FRHI standards
- Involved in ongoing beverage menu development and educating colleagues
- Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies
- Develop and implement cost saving and profit enhancing measures
- Create promotions and recommend price adjustments based on market trends, quarterly competitive analysis and product sales mix
- To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards
- Maintains the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters
- Supports all Fairmont Hotel & Resort initiatives
- Perform other duties as directed by the Assistant Director of Food and Beverage or Hotel Management
- Preferred Knowledge & Experience
- Post secondary degree in Hospitality or Food and Beverage Management an asset
- Knowledge of Fairmont Hotels Profile Plus, Adaco, Watson, Netview Point – all regarded as helpful assets
- Highly organized individual with the ability to handle numerous tasks at one time
- The ability to delegate tasks to team members and facilitate their completion
- Must have a strong, proven leadership qualities and management skills including effective staff scheduling
- Minimum two years of senior experience in Food and Beverage Management
- Strong beverage (mixology), culinary and wine knowledge required
- “Proserve” Certified
- Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound thoughtful business decisions
- Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
- Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs
- Proven track record of strong financial and cost control knowledge and applications are required
25
Outlet Manager Resume Examples & Samples
- Supervise, coordinates and directs the prompt, efficient and courteous service of Food & Beverage in the restaurant
- Quality levels of production
- Guest Satisfaction
- Merchandising and marketing
- Operating costs
- Sanitation, cleanliness and hygiene
26
Female Outlet Manager Resume Examples & Samples
- Lead the day to day operation of the Outlet, ensuring all service standards are followed
- Produce and implement creative promotional programs within the F&B outlet with the goal of increasing revenue
- Work closely with the Culinary team to execute the delivery of all Food & Beverage promotions and menus; creating a destination of choice for both hotel and external Guests
27
Outlet Manager Resume Examples & Samples
- Excellent bar knowledge and skills
- Well updated on latest bar "scene", innovations including cocktails
- Familiar with wine styles, grape varieties and other beverage items
- Essential prerequisite is experience in the Hotel, Restaurant or Travel industry
- Good knowledge on Club Security handling and Management
28
Outlet Manager Resume Examples & Samples
- To ensure that the monthly forecasted food and beverage revenue figures are achieved for this outlets
- To strictly adhere to the established operating expenses and that all costs are controlled for this outlet
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan
- To ensure that the outlet is managed efficiently according to the established concept statements
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual
- To assign responsibilities to subordinates and to check their performance periodically
- To assist and coach in the operation and be visible during peak times
- To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that all outlets are adequately equipped
- To conduct and assist Stewarding Manager in monthly inventory checks on all operating equipment and supplies for all outlets
- To control the requisitioning, storage and careful use of all operating equipment and supplies for all three outlets
- To conduct daily pre shift briefings to employees on preparation, service and menu
- To liaise with the Kitchen and Beverage department on daily operation and quality
- To handle all guest complaints, requests and enquiries on food, beverage and service
- To establish a rapport with guests maintaining good customer relationship and assisting to update guest history
- To ensure that all outlet cashiering procedures are strictly adhered to
- To ensure that a supervisor in all three outlets is always visible and available on duty
- To identify in conjunction with the Director of Food and Beverage / Assistant Director of Food & Beverage market needs and trends
- To monitor and analyze the menus and product of competitive restaurants and pool bars
- To assist the Executive Chef in developing menu "specials", buffet themes and to prepare recipes and specifications for Beverage signatures items for the brunch
- To plan and implement an effective sales plan and promotional activities in this outlet
- To provide the Director of Food and Beverage / Assistant Director of Food & Beverage with recommendations for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings
- To revise and update all three outlets Departmental Operations Manual on an as needed basis
- To participate in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan
- To submit to Food and Beverage Office before opening the outlet the following
29
Outlet Manager Resume Examples & Samples
- College/University degree in hospitality and/or Restaurant Management preferred
- Must have 3-5 years related experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation
- Ability to make quick decisions in high stress situations
- Must have excellent interpersonal and relationship building skills
- Ability to work independently and proactively in a fast-paced environment
- Maintaining a consistently smooth running operation
- Monitor and critique food quality and service levels
- Develop F&B team through supervision, training and development, coaching and motivation
- Scheduling of staff according to business levels
- Monitoring and daily tracking of payroll and revenue
- Manage revenue reports and POS reporting
- Ensure physical atmosphere and cleanliness of restaurant, including inspecting tabletops, side-stations and tray stands
- Responsible in monitoring of all current inventories (liquor, beer, wine, food, etc.) and the ordering of new product
- Assist in end of the month inventories
- Communicating with the manager on upcoming events, and promotions
- Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
- Responsible for timely performance evaluations of staff
- Providing a pleasant and efficient atmosphere for staff and guests
30
Outlet Manager Resume Examples & Samples
- To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all colleagues, with a strong focus on guests satisfaction
- To possess management ability that ensures a successful handling of the outlets by self and assistants
- To control reservations and seating of the outlet using systems in place and in line with Jumeirah standards
- To deliver training plans and consistent training for all level of colleagues in the outlet, in line with agreed food & beverage service standards
- To promote strong customer relations and handle any complaints or concerns of guests promptly, as well as reporting all guest related issues
- To observe daily conditions of all physical facilities and equipment in the outlets; makes recommendations for corrections and improvements as needed
- To identify potential problems, plan accordingly, make recommendations and ultimately ask for assistance before breakdown occurs
- To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
- To lead outlet CAPEX proposal and the sourcing of equipment as approved by F&B Director
- To forecast covers and revenues and then schedules accordingly
- To suggest business development and promotions idea for the outlet and lead implementation in the outlet as per approved by F&B Director
- To lay out outlet goals and develop strategies to accomplish said goals
- To prepare colleague schedules, which allow for appropriate service while controlling labour costs and overtime
- To keep informed of special events such as offers, events, Ramadan, Eid, etc
- To communicate with other departments to ensure a supporting team of professionals as needed
- To communicate with the Chef and Food and Beverage Leadership to discuss menus, marketing strategies and guest comments and concerns
- To handle all inventories directly involved with the operation of the outlet
- To keep colleagues informed about hotel policies and changes
- To manage and control overall expenses of the outlets focusing on higher revenue and profit
- To be familiar with Profit and Loss statement
- To keep the waste factor in the outlet at a minimal level
- To develop and maintain inventories and par stocks
- Knowledge of P.O.S. system of hotel and relevant policies
- To ensure a safe working environment for all colleagues within the outlet
- To complete and conduct performance evaluations for all colleagues within desired timeframe
- Hotel or Hospitality Degree
- Advanced English - spoken and written
- Experience of handling a big All Day dining or banqueting operation in the capacity of Outlet manager is a must
- 2 years’ experience needed in a leading 5 star hotel operation at Outlet Manager Level
- Strong coaching/training Skills
- Excellent interpersonal and customer service ability skills
- Computer skills - Microsoft Office
- Cashiering Systems (Micros, HSI, other)
- Advanced time management, organisation and administrative skills needed
- Able to liaise with other supporting and operational departments on day-to-day basis
- Innovative Business Promotional Ideas and implementation
- Financial Awareness
- Adopting of Business Philosophies
- Capability to multi task, working with strong attention to detail
- Able to recognise and prioritize tasks effectively
- Strong team player who is able to manage a large team and delegate to his/her team as suitable
- Excellent wine and culinary knowledge
- Rational Thinking-Balance of Emotional Intelligence
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Outlet Manager Resume Examples & Samples
- To ensure that the monthly forecasted food and beverage revenue figures are achieved for the outlet
- To strictly adhere to the established operating expenses and that all costs are controlled for the outlet
- To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped
- To conduct and assist Stewarding Manager in monthly inventory checks on all operating equipment and supplies for the outlet
- To control the requisitioning, storage and careful use of all operating equipment and supplies for the outlet
- To conduct daily pre shift briefings to ambassadors on preparation, service and menu
- To ensure that the outlet cashiering procedures is strictly adhered to
- To ensure that a supervisor or Assistant Outlet Manager is always visible and available on duty during service time in the outlet
- To identify in conjunction with the Director of Food and Beverage / Assistant Director of Food & Beverage / Assistant Food and Beverage Manager, market needs and trends
- To assist the Executive Chef in developing menu "specials", buffet themes, a la carte, pool bar snacks and to prepare recipes and specifications for the outlet where applicable
- To plan and implement an effective sales plan and promotional activities for the outlets
- To provide the Director of Food and Beverage / Assistant Director of Food & Beverage / Assistant F&B Manager with recommendations for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings
- To revise and update the outlet’s Departmental Operations Manual as and when needed
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Outlet Manager Resume Examples & Samples
- Responsible for the restaurant and its organisation according to the Burj Al Arab policy and the operational targets
- Sets a personal example for the conduct and behaviour for an open-eyed, respected and effective management of the restaurant
- Co-ordinates and controls all activities in the restaurant
- Reports all information pertaining to the operation to the F&B management team
- To recruit, train and motivate employees
- Other responsibilities and duties as assigned by the superiors
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Outlet Manager Resume Examples & Samples
- Sets a personal example for right conduct and behaviour for an open eyed, respected and effective management of the restaurant
- Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods
- To hire, train, supervise and discipline all outlet staff
- Control reservations and seating of the outlet with regards to companies standards
- Ensure the correct and consistent service techniques for various events will be demonstrated by all colleagues
- Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
- Observe daily conditions of all physical facilities and equipment in the department; makes recommendations for corrections and improvements as needed
- Prepare colleague schedules, which allow for appropriate service while controlling labour costs and over time
- Liaise with sales team for coordination of future/current events, ideas and suggestions to introduce promotional activities
- Ensure a safe working environment for all colleagues within the outlet
- Develop all colleagues for future advancement, to complete and conduct performance evaluations for all colleagues
- Handle all inventories directly involved with the operation of the outlet
- To continually be aware of departmental needs as they relate to production and staffing
- Forecast workloads and checks work schedules prepared by subordinate managers for all outlet colleagues
- Control standards, performance, colleague' conduct, dress code, appearance, sanitation, etc., according to established policies
- To formulate and recommend changes to improve colleague performance and teamwork
- Develop analyse and implement merchandising that meet the profile of Burj Al Arab and guest patronage
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Outlet Manager Resume Examples & Samples
- Monitor effectiveness of workflow & sequence of service during service periods and provides hands on support as and when required
- Monitor customer satisfaction and respond to customer feedback and complaints ensuring procedures are followed
- Determine the necessary competence for colleagues and provide training or other actions to satisfy needs
- Monitor manning and competence level of selected colleagues to ensure sufficiency for the department to meet the needs of the organization and objectives detailed in the F&B Departmental Performance Plan
- Contribute to the implementation the marketing activities and to achieve desired results
- To make contact with VIP guests on arrival so as to check their preference in Food and Beverage
- Create an efficient team environment of employees by taking an active interest in their welfare, safety and development
- To ensure that all team members will report duty on time and wearing the correct uniform, name badge in accordance with the grooming standards
- Provide a friendly, courteous and professional service at all times and adhere to Jumeirah signature standards, Hallmarks & Guiding Principles
- Implement training for colleagues ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner
- To ensure that all team members have a thorough understanding of Fire & Safety as well as Health & Hygiene
- Compliance with local legislation and be conversant and act in accordance with any matters relating to the department
- To ensure rosters are prepared, posted and timesheets are submitted on time
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual budget
- Responsible in voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures and obtain proper account handling
- Assess the service standards with the help of CSI, Leading hotels guide lines and reports from mystery customers and guest complaints
- Ensure smooth operation by having adequate equipment, F&B stocks
- To follow any other operational duties endorse by F&B Department
- To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved
- To ensure maximum revenue and covers achieved by way of promotions and up selling
- To compile weekly, fortnightly & monthly reports and statistics as requested by the Assistant F&B Director & Assistant F&B Manager
- Weekly monitoring of staff level, and producing revenue forecasts
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel operation
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
- To conduct and contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded
- Have completed secondary school education or related diploma / degree
- Has had Food & Beverage and guest services experience
- Has obtained WSET certification
- Has had a minimum of 2 years experience in a five-star hotel as an Outlet Manager
- Intermediate to Advanced levels of Business English
- Advanced knowledge of beverage and wine
- Excellent guest service skill
- The ability to multitask & work well under pressure
- Strong personality who fosters good team working relations
- Positive with a ‘can-do’ attitude
- Experience working in a multicultural team including working in an isolated resort environment
- Flexible working hours, hands on, patient, people’s person and very service oriented
- Excellent organizational skills, able to multitask and meet deadlines
- Additional language skill an advantage
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Outlet Manager Resume Examples & Samples
- Two years previous experience in an outlet manager position in Food & Beverage
- Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job
- Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
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Outlet Manager Resume Examples & Samples
- Sustaining and improving the incredibly high service standards expected from our guests, organising special in-suite events and as required handling guests complaints to successful resolution
- Ensure that food is prepared to agreed recipes and served to exquisite standards
- Managing the orientation & training of new team members, including training the team on any new products or service offerings
- Ensuring your colleagues are managed effectively - including personal development plans and feedback sessions - ensuring communication across the team is effectively managed through appropriate channels
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Assistant F&B Outlet Manager Resume Examples & Samples
- Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
- Experience in supervising a team
- Ability to demonstrate delegation skills
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Outlet Manager, The Hide, Madinat Jumeirah Resume Examples & Samples
- Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required. To action changes when needed
- Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures and support spot audits
- Monitors customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed
- Maintains & actively use a epicure to capture customer details/ history and other strategies that assist in guest recognition
- Advises the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
- Actively implements strategies to increase the market share for the Outlet
- Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
- Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan
- Determines the necessary competence for colleagues and provide training or other actions to satisfy these needs
- Provides constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organisation
- Ensures manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organisation and customer
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Outlet Manager Resume Examples & Samples
- To always embrace the Jumeirah Hallmarks
- To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods
- To maintain a friendly yet unobtrusive manner with all guests
- To possess management ability that ensures a successful handling of the outlets
- To control reservations and seating of the outlet with regards to companies standards
- To be able to anticipate, in advance, all materials and supplies and assure their availability
- To communicate with other departments to ensure a supporting team of professionals
- To communicate with the Chef and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns
- To recommend salary adjustments, transfers, promotions and dismissals
- To prepare daily and weekly payroll as required by the Controller
- To maintain a daily log for communication between outlet colleagues
- To supervise the public areas and restrooms
- To attend and participate in all required meetings
- To promote teamwork and foster a harmonious working climate
- To recognize and address potential disruptive or undesirable guests
- To properly handle and report employee and guest accidents
- To respond properly in any hotel emergency or safety situation
- To lay out goals and develop strategies to accomplish said goals
- To forecast workloads and checks work schedules prepared by subordinate managers for all outlet colleagues
- To develop job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance
- To review performance with every colleague on an annual basis
- To develop analyse and implement merchandising that meet the profile of Jumeirah Messilah Beach and guest patronage
- To keep informed of special events such as Ramadan, Eid, etc
- Knowledge of P.O.S. system of hotel
- To maintain inventories and par stocks
- To be able to calculate food and beverage cost
- To budget and control expenses
- To assist and produce divisional budget, revenue and expenses
- To be thoroughly knowledgeable in all facets of Human Resources nature interviewing, evaluating, discipline, termination
- To update and maintain current pricing
- To provide lateral service within the hotel whenever needed
- Hotel School Degree, diploma or equivalent qualification
- Minimum of 1 year in a management role in a well-established five star restaurant or a well-recognized independent outlet
- WSET Recognized spirits and wine knowledge
- Well versed in financial aspects
- Experience working in a multi cultural environment
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F&B Outlet Manager Resume Examples & Samples
- Bachelor’s Degree (B.A./B.S.) or equivalent from four year college or university; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience
- Previous supervisory experience in a full service or high volume restaurant preferred
- Must be proficient in Microsoft Outlook programs
- Excellent motivational, communication and customer service skills required
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Assistant F & B Outlet Manager Resume Examples & Samples
- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests
- Administers the overall activities of the front of house restaurant operations and beverage operations
- Counsels, guides and instructs personnel in the proper performance of their duties
- Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours
- Ensures that available facilities are adequate for performance of duties by assigned personnel
- Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated
- Performs assigned input work in compiling annual budgets
- Prepares and coordinates the periodical performance reviews of assigned personnel
- Acts as a role model to other employees and always presents oneself as a credit to the company
- Any and all duties as assigned by your Manager or a member of management
- Associate's degree (A. A.) or equivalent from two-year college or technical school and two - three years related supervisory or managerial experience and/or training; or equivalent combination of education and experience. Previous supervisory experience in a full service restaurant preferred
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Must be able to obtain an ABC License. Must successfully complete C.A.R.E. training certification course
- Ability to offer all guests a pleasant and comfortable atmosphere while dining
- Must have the ability to balance a cash register and calculate labor costs
- While performing the duties of this Job, the team member is regularly required to reach with hands and arms and talk or hear. The team member is frequently required to stand; walk; use hands to finger, handle, or feel and taste or smell. The team member is occasionally required to sit. The team member must occasionally lift and/or move up to 25 pounds. Must be able to stand a full shift
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Outlet Manager Resume Examples & Samples
- Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System and departmental standard operating procedures
- Sets a personal example for right conduct and behaviour for an open eyed, respected and effective management of Latitude restaurant
- Reports all the issues or related information pertaining to the operation to the Executive Assistant Manager in charge of Food & Beverage
- Manage the training, development and motivation of staff and ensure that the outlets are staffed with the necessary numbers and calibre of staff to meet its objective and that all staff is encouraged to maximize their capability and contribution to the company
- Responsible for making and implementing new standard operating procedures in the outlet
- Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan
- Manage and control all aspects of stock management within the outlet, ensure adherence to procedures thereby minimizing stock accumulation/ loss. Prepare and submit necessary reports on sales and costs budgets and forward the same to the Direct reports as required
- Anticipates and forecasts volumes of business, taking into consideration hotel occupancies, holidays etc
- Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue by providing specialist advice to guests on food and beverages
- Monitors all aspects of food and beverage quality and hygiene and takes immediate corrective action when required
- Related Hospitality Degree or Diploma
- Excellent presentation and social etiquette
- Strong leadership and a good motivator
- Worked or interned in a leading luxury 5 star hotels for at least 2 years or brand / stand-alone in a High volume Restaurant for at least 3 years
- Minimum 3 year as Restaurant Manager
- Experience in Managing multi-cultural work force
